Jack in the Box is experiencing severe operational issues with rude and unprofessional staff behavior being the most frequent complaint, followed by chronic order accuracy problems and poor food quality. Wait times are excessive, and multiple locations show signs of inadequate management oversight, training deficiencies, and potential substance abuse issues among employees.
Common Issues
I was the second person in line took 15 mins to take my order sent me to the penatly box waited for another15 min for my food when I said something abot the time the worket got lippy.... will never go there again worst service ever...
I hope you go bankrupt
I stopped by jack in the box on leisure town road in Vacaville ca.
I waited in line.
The cashier helped the man in front of me then walked away.
She returned 5 minutes later to take my order.
I ordered a meal that was $12.
99 and she was going to charge me $18.
00+.
Confused, I said wait, that doesn’t sound right.
She walked off.
Never said anything to me.
The manager walked up to confirm my order.
I said something to the manager about how rude she was, he said he would talk to her.
I simply asked about what I was being charged for?
Repeat my order, something!
I have never been so upset at a fast food restaurant.
It was uncalled for and un-warranted.
I most definitely will not ever be returning.
As someone that rarely eats fast food, that won’t be a problem for me at all.
1-11-24 jack in the box post falls idaho Time 9:35a.m..
Drive thru order.
Ordered 2 tacos NO SAUCE, Double smash bacon burger meal no sauce, add mayo.
Both tacos had sauce Burger: meat cold must have been cooked prior, cheese cold not melted, had sauce, no mayo as requested.
NO RECIEPT GIVEN Contacted manager, informed of issues.
I felt she could care less.
Was not too concerned only reply "thanks for calling".
Total waste of over 19.
00.
I will never spend my money there again
As I handed the associate the money, $10 flew from his hand outside.
I was in my vehicle and couldn’t get out to retrieve the money.
He closed the window and told the other associate about the incident, but I couldn’t hear what was said.
The other associate came to the window and said he needed the $10.
My daughter listening to the conversation joined in and was arguing with the associate.
He said that he didn’t have time to deal with me and shut his window and wouldn’t complete the order.
I drove around back to the drive thru window and found the money.
When I got back to the window, the associate was very rude and said he wasn’t going to take my order.
Eventually he did take my money, but didn’t give me a receipt.
I can tell exactly what I ordered and the time was approximately…
I was going through the drive through at 2610 Central E Fwy,Wichita Falls, Texas.
Around 7pm.
A guy answered at the drive through.
I tried to be nice and he proceeded to make fun of my voice.
I got to the window to pay where a lady came to apologize for him then told me the guy was high.
They are supposed to open the lobby at 7:00 am.
It is now 8:05.
Do you need a more responsible manager?
This isn't the first time either.
West Eugene 6th street jack in the box at 3:15 in afternoon.
When I pulled in to parking lot there was a construction cone in middle of drive-through, I parked went inside all tables and chairs put up as if just mopped, waited for minimum of 9 minutes before walking out the door, i was only one at counter, there were at least 5 people working behind counter, no on even acknowledged my presence.
Come outside to leave and someone has moved the cone, but 8 people waiting at drive through.
Nice customer service people!
West Eugene 6th street jack in the box at 3:15 in afternoon.
When I pulled in to parking lot there was a construction cone in middle of drive-through, I parked went inside all tables and chairs put up as if just mopped, waited for minimum of 9 minutes before walking out the door, i was only one at counter, there were at least 5 people working behind counter, no on even acknowledged my presence.
Come outside to leave and someone has moved the cone, but 8 people waiting at drive through.
Nice customer service people!
Management inappropriate attitude upon returning incorrect order.
Ana was extremely rude and confrontational with me and my wife.
Order 2 extreme sausage combo and received 2 croissants combo instead.
When ask to speak to manager Anna replied she was in charge.
We only wanted to get the correct items and did not need all the extra drama that Anna created.
This complaint is about the staff as well as the food.
On numerous occasions we have visited this Jack in the box.
Every single time we visit there is something wrong with the food.
On todays visit we ordered a double Jack combo, a ultimate breakfast sandwich combo and a meat lovers burrito combo without the tortila.
When we opened the packaging for the double jack there was only 1 bun.
Literally one bun, the bottom bun was missing.
You could tell this was intentional because the fold if the paper was on the bottom of the burger.
We had asked for some salsa and added it to the burrito in a bowl.
It tasted so much like chemicals, I couldn’t believe it.
We called over the the location to let them know and they answered the phone, let it stay quiet and hung up on me.
I called right…
I ordered the new southwest double cheese burger .
I got bun ,lettuce,one tomato, sauce ,onle piece of meat.
Tried calling and 6times at all 3 local stores nobody answered. .
On 7/25/20 I went to the Jack in the box to place an order.
The workers first said that the shake machine was down and wouldn't be working till the next shift.
Than they didn't give me all my food nor did I get my drink's.
Than I told Andrew the manager about the missing items and I tossed the bag of food back up on the counter and that manager throw the bag of food back at me so halrd that it bruised my arm.
I called the police and they said that I can press charges on him but that the manager said he would press charges also.
I was the one assaulted so not sure what lie he told the officers.
So I decided to turn him in to headquarters and take it from there.
I also am seeking Legal representation for this matter.
Your manager should be fired for such an act he committed.
I want…
To Whom It Concerns.
I went to the Jack In The Box in Bedford, Tx on my way to works as I work at night.
I needed to pick up something to eat and Knowing Jack in the box is a late night food place and one of the best for munchies I decided to stop by there and get something to eat.
I went through the drive thru cause of course the inside was closed.
I order my food the young lady on the other end was very nice and pleasant.
I pulled up to the to-go window and waited for my food.
I got my food and I always look in my bag before i drive off.
Of course running late for work I still looked in my bag and right off the back i could tell and feel my fries were NOT HOT AT ALLLLL!
If I was not running late I would have turned around and went back to ask them please can they give me HOT…
Ordered 3 egg rolls, unsweet ice tea, and chocolate overload cake.
Sweet tea was put on screen & I told them that was wrong!
When I got to window & was handed tea I asked was it unsweet & was told yes.
It was NOT unsweet.
It was sweet tea which I hate.
Not going back there to be lied to & given wrong tea.
I bought some mini Churros on 01/25/2020 and a cup of coffee before catching a bus, and was VERY disappointed when I saw how tiny they were.
I guess there were 5 and they were only 4 or 5 inches long; I didn’t have a ruler with me.
The cost was $2.
19 plus 0.
19 tax so total was $2.
62.
Normally churros in Tucson are a foot long or longer but of course they cost way more.
When there is picture on menu board you can’t really tell how BIG the churros are.
Can’t remember if there is/was a photo of churro at the Tucson location.
All restaurants in the Dallas Ft Worth area is suppose to honor the Dallas Mavs.
The Dallas Mavs advertises that at the end of the 1st quarter if Mavs are winning you get a free Jumbo Jack the next day with any purchase.
Well, not the one on Ridge Road in Rockwall TX.
They says they don't and won't honor it at all.
The do it for the Dallas Cowboys but not the Mavs.
I will be contacting Regional and District offices.
i frequent jack in the box in hickory nc and henderson nc but i was in Shelby nc at 455 earl rd and got 10 tacos and got home and could hardly eat them they they were so hot i never had such bad service im 72 years old and love jack in the box geri allen 324 quail hollow dr marion nc
Manager seems to have been on drugs.
I placed my order @ the drive through after proceeding to window he could not get my order correct so i returned my complete order back to him which he failed to give me my full amount back then drove off to file this complaint.
Note after this as A Jack in the box customer i will no longer be ordering from Jack in the box.
The store #231 Manager is Daniel Location is Santa Maria Calif action taken on 7/19/2019 at 5:16 a.m.
I may be reached @ 562-225-3490 via mobile 24/7 my name is Timothy Harris
Thank You
Food was disgusting and was to hot the bread had mold on it from the jack in the box location 1217 wayside drive houston texas to bad i can't give a zero star rating because they don't even deserve one star to be quite honest for the second thing the store manager maria she is very rude and inconsiderate.
Why would you stop serving the best breakfast any fast food service offers?
No one has ever offered a better breakfast!
And now.....
The Country Scrambler was taken off the menu!
And the other only platter offered isnt available without pancakes?
Why?
Lease put it back on!
Or offer another platter without pancakes.
Waited13 minutes for Bkfst jack n orange juice Received my order no thank you no sorry about delay just told what my order was n closed window took 13 minutes from ordering till receipt Took less time getting my blood work done at quest 14 digit code 760 147 904 735 23
Not worth a one star but could not remove from display
To whom it may concern, I am Fort Worth Texas and had the privilege of visiting your beautiful city of Nashville, on July 13,2019 we stopped at store #149 where Paco or Paca waited on us thru the drive thru.
We ordered 8 regular tacos she put order on screen then I asked for 2 without lettuce she made a sigh like she was flustered that we had made a change the total was $5.
64 I gave her $20.
65 she gave me change of $14.
81 I advised her that a gave her $20.
65 so my change should have been $15.
01, she had put $20.
45 with a little back and forth and with eye rolling from her, the issue was still not resolved and we drove away with change of $14.
81 instead of $15.
01.
The issue wasn’t so much the change but the employees attitude and disrespect for the customer.
I ordered a sandwich with regular fries.
When I received my food, I immediately noticed that I was given curly fries.
I did not want to waste time going back to correct the order, so I drove off.
I ate a fry and immediately noticed that it was barely warm and tasted funny, as if it had been sitting for a while.
When I got home, I saw that the fries were a mixture of curly fries and regular fries.
They were cold and stale.
Moreover, there was a lot of broken fry pieces that were extremely dark; it appeared that they had been fried more than once.
These pieces were waste that did not get thrown out when the basket was emptied from a previous fry.
It was inedible.
I took it back and the manager asked me if I wanted a fresh order.
I told him that I did not, and that I would never eat…
Store# 8646 1212 1 64th Street Southwest Lynnwood Washington.
On July 5th 2019 at approximately 5:30 p.m.
I walked into an empty store with one customer in the Drive-Thru.
I walked up to the counter to order but nobody was behind the counter.
They were two Hispanic ladies talking to each other in Spanish one was in the back the other was at the deep fryer.
As I waited for service the lady at the deep fryer looked at me then turn back and continued her conversation in Spanish.
I waited for 3 minutes until the young man at the drive-thru window came up to take my order.
He placed my order for large curly fries and bacon cheddar potato wedges.
As I sat and waited for my order the lady at the deep fryer came back talking on her cell phone as she was operating the deep fryer.
After…
I’m unable to do your Survey online due to 14 digit code number I have on my receipt 899750-0074569 or it looks like 8991500074569 now it’s faded and it is the reason why I cannot see but the store akin to is 159 my time 9:20 pm emp Gabrielle JIB# 914!
I wanted to thank your worker for being very kind, great service and made sure I had all I needed even my Straw taco sauce and catch up my visit to the store was quick and very pleasant recently I had gone to McDonald’s and had the most difficult service that I was so unhappy wishing I had never decided to go there and coming to Jack in the box after a while I was truly pleased I am never disappoint just satisfied when I do come to Jack in the box especially this store thank you