Frontier

had no landline service in Dec.

Jan. called in by myself and 2 others for me got a bill NO Credit I was without service appx 18 days which I paid for on previos month some of those days was told i'd get credit I pay appx. $1.

78 a day where is my credit on fixed income no cell

My 35 year phone VERIZON number 760-323-0949 was accidentally disconnected & closed by Frontier when it was bought by FRONTIER CORP...the transfer FAILED to transfer my complete address, hence i didn't receive a phone bill for months...

AND FRONTIER agents failed to CALL ME to notify me of the problem, but instead sent the account to collections !!

I've been trying to re-connect my phone number 760-323-0949 for 12 days and 10 hours of communication with seven people in Frontier: Jan 17th / Celia Rubio that reco to pay $227.

08, which i did to your collection agent Burges, Wolfe, & McCarty 440-735-5100 agent "Dana Burke" w/confirmation receipt #020612 and was told by other agents this will suffice to reconnect the number: Jan 17th / your Agent Lisa & Jan 21st your agent Drianna…

TO WHOM IT MAY CONCERN: IT'S BEEN ABOUT 5 DAYS AND MY PHONE COMPLAINT HAS NOT BEEN REMEDIED.

I WOULD LIKE MY ACCOUNT INVESTIGATED AND LET ME KNOW WHAT IS GOING ON WITHIN YOUR COMPANY.

ONE SAID MY ORDER MAY HAVE BEEN DELETED.

ANOTHER SAID MY VOICE MAY HAVE BEEN ADDED AFTER TO MY ACOUNT AND THAT'S WHY MY VOICE IS NOT WORKING TO THIS DAY ON 1/21/19.

I'VE BEEN A LONG STANDING CUSTOMER FOR MANY YEARS WITH MY OLD PHONE NUMBER AND THIS IS THE WORST TIME I'VE HAD WITH A COMPANY JUST TO CHANGE MY PHONE NUMBER.

AS I SAID IN ONE OF MY LAST COMPLAINTS, I WOULD LIKE CONSIDERABLE COMPENSATION FOR THE SLOW SPEED OF MY OLD INTERNET MODEM, FOR ALL THE WASTED TIME ON THE PHONE TRYING TO FINISH GETTING THE PHONE WORKING PROPERLY AGAIN.

RONALD STEPHEN BARILE

To whom it may concern,

This is the first formal complaint I've had with your company since being a long time customer.

Regarding my new phone account, there were many issues with my number change.

I wasted immense time on the phone trying to get my problem remedied.

On Wednesday, the 16th, my phone should have been activated at midnight.

Thursday morning, I still couldn't use my phone.

When I called Frontier, I was told at 12 AM it would be useable.

Then Friday, the 18th, Ryan the technician, came to my house.

He said, "my box wasn't programmed right". "The last setup was wrong", he said.

My phone wasn't setup for digital.

It was set up for analog.

My repair order may have been wrong.

I wouldn't have received my phone, if it wasn't on the order.

My computer has been running…

My billing charges were increased the represenitive stated that my pricing was expired when in fact when reviewed was good until august 2019.

I spoke with several people trying to resolve this issue and all they would say is we need to check with promotional dept .

I should not need to call back five or six times to resolve this issue.

I am getting the run around.

I Have been quoted promotional pricing and been a long time customer .

The response from your customer service line is they should not of quoted that price a year ago so now it's not valid.

Maryann

We moved to Monticello,IL in May 2017.

I established frontier communications internet service because at the time I had no other options, even though we less then .

5 miles from city limit.

I had numerous disruptions almost daily with service.

Spent hours on telephone to fix issues.

In Sept. we were finally given another choice for internet and it has been the best thing.

I cancelled my frontier account on October 1, 2018.

I called in regarding my final bill, asking what I owed. was told multiple times that this would be credited and I owed nothing.

I was told it would be credited and to not make any payments.

This morning I received a call from a collection company.

Needless to say, I am a very unhappy about this.

I finally got a hold of Frontier accounts.

I was just told…

RANT FOR THE DAY!!!!!

So Frontier Communications SUCKS!!!!

I called almost 2 weeks ago to make sure they serviced my address and actually called them twice just to make sure.

They assured me that they did and it would be no problem!

So they didn't mind pulling my credit and running a hard inquiry to get my service started. sent me a email right away with a installation date to come out today between 8:00-12:00. took off work to stay at home and waited and waited so finally I called around 10:15 to ask if they got lost or what's up.

The lady tells me that they cancelled my service because they don't service my area.

HELLO!!!!!!

I just called yesterday and they did?

They did not call or a email showing that they cancelled !!!! just a kiss my ass or something would have been nice to…

I wanted to become a Frontier internet customer in November, but when the installer came, he was only able to find a phone line to an old out building, but not one to the house so he said they would have to come back and run a line from my pedestal 1/4 mile away.

That was not completed.

I have never had your internet service because there is no line to my house, yet I am still receiving a bill threatening collections.

I call and call and no one helps.

Will some one please help me on this?

I just want this bill wiped out because I did not get your service.

Sincerely, Ann Champine Acct.

5076324681

How about zero stars.

I need to wait until Tuesday, December 18, for a service person to fix my problem.

This is not acceptable.

You are either understaffed or have excessive technical problems.

Will be getting other quotes.

Cell phone 813 476 2816

I am changing from frontier to Verizon because of cheaper rates.

I had Verizon call to stop services several days before my cycle date.

Because it took frontier over a week to change over I ended up with four days on the bill.

I have tried to find out how much I owe and have become very frustrated.

I have talked to Darci which tells me "no problem, should know amount by bill time".

To Rachael who tells me she has stopped the payment on autopay and then I lose connection with her.

I then talk to Javier who tells me Rachael did not stop the payment but he did.

I tell him I want to pay what is due and get nowhere so ask to speak to a supervisor.

I am put on hold and 58 minutes later I am told by automation that the business is closed for the night.

I called this morning and speak…

need to talk to tech support !!!!!!!!!!!!

Have tried for a week now.

I have received poor technical assistance over the last week in regards to my service with Frontier.

The problem started on (Thurs.

Nov 22), when my internet started loading very slow.

The following has occurred since then: Mon.

Nov.

26 - Ticket #1082472 Tech.

Joseph - Worked with me for a while, then told me he was going to send someone to "out" the next day to fix the problem, and they would call me 1/2 before they came.

Tues.

Nov.

27 - I was told that the problem was going to be "fixed" by remote service/ "they are working on your problem now" The internet service did not return/recover, even though I spoke to Technican, who told me he did not know why; because the service had been "confirmed" to be back on.

Ticket #77217667.

He did not know what was wrong, and he would have…

Last month I called about my bill.

My bill is saying 40.

00 for Internet and 29.

99 for digital phone.

I call and the gentleman I spoke to told me my bill with go down.

I can't afford 100.

00 phone bill.

I am on a fixed income.

Today I get my new phone bill and my internet service is now 24.

31 and my Phone bill is now 42.

99.

Please explain the reasoning for this.

My bill is now higher than it was.

There is something very fishy going on and I don't like it.

If you think because I am a widow you can get something by me.

You are very much mistaken.

I will be looking for a new provider who can be a little better in their accounting.

My Oct 2017 the phone was 29.

99 and the internet was 40.

00.

You can check this screwed up mess on all my previous bills.

My number is…

My telephone service has not been good for two weeks.

I called for repair service and was told someone would come for repair by NOV 15.

That is too long for me to wait.

I am old, living alone in the country, and I simply must get service right away!!!!!!!!

We were quoted a cost $34 plus $10 for land line service.

Two days after finale installation we got a bill for $72 .

I'm close to 80 years old and never dealt with a mod dishonest company in my life.

They would do a better job of they would just learn to tell the truth to begin with.

It would save us from looking around for another provider.

EVERY TIME IT RAINS WE LOSE PHONE SERVICE.

COMMUNICATIONS WITH A CELL IS NIL.

PROBABLY GET BETTER SERVICE IF I WOULD SEND SMOKE SIGNALS.

CAN'T EVEN COMMUNICATE WITH CELL PHONE-----GETTING RIDUCULOUS

There are multiple trees on your phone line on North 311 in Allegheny county, there are multiple trees on the line on South 311 also, the phone line is the only thing holding the trees from falling in the road!

Started out double payed on web site 3 times of calling before it got sorted out.

Then the bill went up by 10.

00 called said they would give me back my discount .

Get my bill this month even higher called said i got only the 5.

00 discount instead of the higher discount and they can't change the plan they put me on till it expires.

Also since the double payment can't use web page which they have said 3 times nothing is wrong.

Ref: Frontier Communication Account 972-394-3356-093092-5 LARRY H D.

Address: 1820 Canoe Way, Carrollton, Texas 75010 Contact #: 469-693-7005

In early July, 2018 I received an e-mail notice from Frontier Communications that my contract which included service for voice, video, and data would be expiring shortly and that I should call to establish a contract for the coming year.

As suggested in the e-mail, I called Frontier Communications on July 10, 2018 to discuss options that considered the competitive market in my area (specifically Spectrum), and an interest to eliminate the voice (consists virtually of nothing more than crank solicitation calls) and video (recognition that streaming now has greater content of interest).

The representative subsequently offered me a package that…

Good evening.

On 7-27 called and made a payment and spoke with employee# CLL278 asked him to stop my services on 8-31-18 came home on 8-1-18 and my services were disconnected called customer service and spoke with one gentlemen didn't not get his employee I.

D. number spoke with second person employee# V_MCC 806 she was very helpful called on 8-2-18 got the run around all night spoke with gentalman located in Marysville WA and he seemed like he was really trying to help me out other then that custmers service was horralble Frointer made the mistake by dissconnecting my services then making me follow up and I wasted over 4 hr on the phone with Custmer Service Retention Department and getting transfered all over the plae and being on hold going to fill a BBC.

Sincerly

Mark Washington

Haven’t had Internet servive For three days now after the runaround and hangups from customer service department on day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on on believ for three days now after the run around and hang up‘s from customer service department day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on unbelievable I would not recommend front tier service to anyone…

The deal I had expired.

I called and got a new deal.

I have the pricing quote in writing as the quote was done via a chat box.

I spent the next three billing cycles contacting customer service in order to get the new pricing.

I was told each time that the problem was resolved.

I was overcharged on each bill.

I finally became too frustrated to continue and asked for my service to be terminated.

I manually calculated what I owed by prorating the new price over the time it should have been in affect.

I also estimated the taxes and fees.

I received a final bill of $9.

30 that included about $7.

00 for fees and taxes for an upcoming period that I didn't have service.

It also included a cancellation fee.

I don't feel I should have been charged a cancellation fee as I made many…

My telephone service has be down since July 2.

I was told that it can't be restored until July 17.

We have no cell service in our area.

We have had occasion where phone service was needed for medical reasons, i.e. elderly parents out of state and a significant illness in the household.

Service at our address is interrupted several times a year.

What can be done to provide reliable service?

Every month the invoice I receive is incorrect.

I then call Customer Service and spend over an hour with your Representative who understands the incorrect invoice, states they will have the invoice corrected & next month's invoice will have credit and also someone will call to follow up with me.

This has never occurred!!

I do not understand how you can operate a company with such poor service and poor customer service.

If I ask for a supervisor or someone in management who can resolve my issues I am told no one exists to assist and I have to rely on the person who took my call.

I am also given some poor excuse why my account is still incorrect.

I was told by one representative that Frontier has hundreds of accounts with problems and they are backed up for months before getting…

I ordered service from Frontier in Oct.

2017.

I took 3 days of sitting and waiting for them to install.

I finally got the service and did not get what I ordered.

Phone didn't work, internet was slow and couldn't get into email.

Now I had their service 1 month went to Spectrum, where everything works well.

I paid a 1 month bill at the beginning now I am getting bill for 305.

22 that they are trying to collect.

I have called 3 times about this bill.

2 people tell me I have a balance of 0 and now the third person say she can't find it without a pin number that I never had.

When you call to order they farm out service that never get it right in the first place.

Four of my neighbors where going to go to Frontier, but with the crap I am putting up with Frontier lost them.