Frontier

My internet is constantly droping and I reload it and it does the same thing all over again.

I would not recommend your service to anyone because when you pay for something you expect it to work.

When I first had it put in I didn't have any problems .

But now it doesn't work 75% of the time.

Frontier Communications,

I wanted to file a complain to your establishment and cancel my enrolment .

It is two months , I've been trying to call your company to get a router to my home and still I haven't got it until this point in time.

And you are giving me a bill which I never used yet because I never had a router.

Every Saturday I lost my whole time of my day off trying to call the customer service and complain of my situation but I guess no one in your company cares about the customer.

That's why I wanted to cancel any service from your company and Hopefully you take off the bill you said that I owe but never use.

Yours, Maria Angelica Moore 6475 East Pacific Coast Hwy 129 Long Beach, Ca 90803

Our phone service was cut off after a the due date.

Then I paid it immediately after and did not have service for more then 3 days.

The payment went thru my bank within 24 hours but three still did not activate my services.

I called several times to find out way it was not on.

Customer service was aweful.

One agent hung up on me.

I was not mean or offensive.

Everyone has a different story.

Can’t get my bill correct I’ve been told I don’t have to pay for Insulation but the bill comes and it’s on there.

I have received at least 7 bills/ quotes in 2 months all prices are different, no one can tell me what my bill should be. got bills for tv we didn’t have till 6/25/2019 said we will get pro rated!!

I’m calling for my dad he is disabled I’m trying to get his bill fixed NO ONE will help me.what is wrong with this place??

EvenOur hookup tex told us we are going to have trouble.

We have 2 tvs one box phone Internet.

We need help !!!

2033140772 please help me.

I can’t even attach all the copies I need to.

I've been trying to get your maintainance departmen personal to bury phone lin cable for six to eight weeks, I had a new drainage ditch put in. which was finished on Memorial weekend.

The phone cables was damaged in the beginning of the digging of the ditch.

The phone lines were never marked by company, they did a temporay repair.

Advised they would come back and and make proper repairs.

I"ve been making calls, set up appointments, two, Iwouldhome and no one do not showup.

I was never given any ticket number for the work, my last call to get the work done, I was given a ticket number, 01460786 on June 10th for a June 12th appointment, was told it will be anywhere from 9 am to 9pm.

So I stayed home all day.

Again no one showed up. now its 26th of June, no one has contacted me.

So…

I upgraded my internet services (never again) was charged $75.

00. for the tech to come out to my home.

Once the technician came and left my cable stopped working.

I went a week with out cable, I called IT Support (which takes forever to get threw) I spoke to a very helpful rep,(2 hours on the phone) which tried to trouble shoot but was not able to, so she sent a tech to fix it.

I was about 2 weeks with out cable so I call Frontier on May 23 after 6pm pacific time.

I spoke to a rep which gave me a credit and told me I have until 5/31/19 to pay my bill with no interruptions. on the 28th of May I come home from work to find my services interrupted, I called Frontier May 28th after 6pm I spoke to a rep, I told her the situation and I asked her to pull the call.

I gave that rep all the…

internet is still down was told a tech would be out on 5/25/19 showed stayed home all day wasted a day waiting and still no one SHOWED.

I am pissed off right now.

I made a switch to my account by going from phone and internet to just internet.

In the switch process they double charged my credit card for $90.

67.

Instead of just taking the charge off of my credit card they said their policy is to issue me a Frontier Credit card with a balance of -$90.

67.

Now I wait 4-6 weeks for a credit card I don't want or need.

Just want $ refunded.

I have 1 or 2 minutes of internet service every 10 minutes because my second dsl line is totally down and the first dsl line works once in a great while.

This has been going on for a week and when I called they said the modem was bad and a tech would have to come out and open the router and repair it.

This how ever can not happen for a week from when I called (10 of May).

I asked if I could drive to the Frontier office some 30 miles away and exchange it so I did not have to wait a week.

The reply was sorry we can not exchange the router the tech has to fix it and that will not happen for a week.

I am more than capable to setup a new router but they said that is all that can be done for me.

This is really poor service since you have raised my internet rates twice this year.

Can you…

I have a cabin in West Va. that has a Frontier account I thought, I called to have the phone reconnected for the summer, The lady helped me and said it would be connected today Friday May 3. phone no is 304-653-2076, at 2525 River road Seebert, west va.

My son went out thre today and the when I called that number to talk to him a lady answered at a different address, She said it was Barnnett cabin.

This phone is usually reconnected from the office.

What am I supposed to do.

A cell phone will not work there as it is a quiet zone. because of the telescope at Greenbank, West Va.

I have no way to contact him.

Can you connect the phone at 2525 River road Seebert west va.

It is Saturday, do I have to waite till Monday to give someone hell, I am very upset.

My phone no. here is…

In early January 2019 is discontinues my service due to price of service.

I returned all of your equipment (at my cost of over $70.

00) I have called twice and I still have not received my monies of $419.

71 which does not include my cost of return of your equipment.

As of today, April 27, 2019 I have not received my monies due me.

Frontier expects your payments from you within 30 days.

Frontier has now held my money close to 120 days, and Frontier is EXTREMELY PAST DUE!!!!!

I have been very polite to the customer service representatives that I have spoken as I know that they do not make such UNFRIENDLY TO CUSTOMER decisions.

If anyone does business with Frontier that is up to them but I highly recommend that you owe them money at the end of a business relationship.

If you don't…

When I left on April 3 to go to Ft Lauderdale the check in was not smooth at all.

The African American lady came to the counter in a rush.

She opened up two computers and began to start getting people checked in.

There was another co-worker with her who came over to ask her what was the date.

The African American said very rude to her " Look at your watch".

As she is trying to work with two people at the same time she finished with me and my husband and told us the gate and took our luggage and checked it in.

My husband and I proceeded to the gate to wait to take our trip to Ft Lauderdale where we were Cruising on a trip to Cuba on 04/04/19 at 10am.

When we stopped in Orlando to connect with the next flight to Ft Lauderdale.

Once we made it to Ft Lauderdale we went to get our…

Internet doesn't work half the time, especially afternoons and night.

Have called tech support numerous times.

All lights are on then blinking then one or two, then works for awhile then starts blinking again.

Some of the responses from tech support weren't helpful at all just turn it over to someone else, that turns it over to someone else.

Some of the calls sounded like a party going on in the background, laughing and talking so loud couldn't here the tech.

Have had Frontier for years, but this is by far the worst service I have experienced.

Was always satisfied , till last few months.

Hate paying for service I don't receive.

Dear good people at Frontier............

I was waiting on my phone for help for 1 hour and 2 minutes and that is way too long...........

This tells me two things........you are understaffed and you have a huge number of customers with problems that are hard to solve.........

MY PROBLEM: I recently got a new modem and it works..........but now my printer is not connected to the "net"...

Now I find you can't do anything from there UNLESS I pay a 5 dollar fee and then you can do something..........that is if I can get the correct person which seems impossible.......to say I am not a happy camper is an understatement.

I just want my printer hooked back up to be able to print when I am online.

I wish I had my old modem because at least my printer worked.

Actually, I wish I still had AOL.

ON 12/24/18 MY BATTERY TO MY CABLE DIED!!

YOU CAN IMAGINE HOW WORRIED I WAS KNOWING ITS XMAN EVE I HAD A HOME FULL OF FAMILY COMING IN TO ENJOY THE HOILDAYS WITH NOOOOO PHONE, INTERNET OR WIFI HORRIFIED SO I CALLED AND THE REPRESTATIVE OVER THE PHONE HELPED ME AND SET UP THE SOONEST APPT TO REPLACE THE BATTERY 12/26/18 AND SAID WOULD PLACE CREDIT ON FILE WHICH APPRACENTLY DID NOT HAPPEN SO TODAY 3/27/19 I CALLED TO ASK TO GET A CREDIT APPLED TO MY ACCOUNT AND ADD MLB CHANNEL SINCE I HAVE A BASIC PLAN AND WAS DENIED ALL THE WAY TO THE MANAGER NOT EVEN A DISCOUNT TO ADD THE PLAN CUSTOMER SERVICE AND MANAGER WAS OF NO HELP BEEN A MEMBER EVER SINCE VERIZON AND AM LOOKING INTO GETTING A NEW COMPANY

We are at airport and then we were on a 2 hr delay both going out and coming back.

Then they switch gates on me 3 times, no one said anything over pa system.

The employees are the rudest people on the face of the world.

We have told everyone I worked with which is fed ex and everyone my wife works with.

We will never fly your company again.

I wish there was something less then a 1 star

my land line has been out since feb 22 called several times and keep getting promises but nothing is getting done about ready to cancel this piece of garbage can you help get the problem fixed before I cancel

Internet cuts out.

Is many times slower that what paying for.

I would cancel my membership if someone else offered internet in my area.

my land line has been out since feb 22 called several with out any results keep getting run around iam about ready to cancel this whole piece of garbage can you help get my phone service back and working

Frontier summary for acct# 979-776-2699-072591-5 Robert & Coty Mitchell 7101 Honeysuckle Ln Bryan, TX 77808 (979) 776-2699 rmitchell@iodp.tamu.edu

PIN# 8627 Jan 19 - After receiving monthly invoice contacted frontier to make changes to service.

Was informed I could not do anything without pin number.

I did not have portion of invoice with that information and without the PIN was informed we could not make any changes at all. - I was informed to call back next month after receiving invoice to make changes and maintain PIN number. - I was informed we could remove the house phone service but maintain internet with that line at a significant lower monthly cost.

08 Feb 19 - Contact frontier a Mr.

Glen. - After contact was requested to add DOB to acct in the event PIN was not available.…

Last September 2018 I called to disconnect my service as I was moving out of state.

The lady told me that I would have to finish out my billing cycle.

I said fine.

When the bill was taken out of my checking account in October, it was for $221.

67 instead of the $136.

12 it had been.

I called and was told that since I was cancelling, I lost all my "credits & promotions".

No-one ever told me this!

After a lengthy conversation, a manager agreed to give me a $40 credit which would be mailed to me.

On November 8, 2018, I called to see where my credit/check was.

Nicolas told me that it would take 60-90 days and it would come in the form of a credit card for $40.

He also told me I had a $9.

99 disconnect charge due.

I had no idea since I never received a bill or email.

I sent in the…

On Fefebruary 18,2019 we found ourselves in an emergency situation we had to call 911 for my mother in law and the phones were not working went over to the neighbors and her phone was not working had to go across the street to another so they could call 911 on there cell phone and halfway they got cut off dropped call this is inexcusable for the era we are living today these were precious moments being in a situation were we needed to have communications we live were there are telephone lines all over and the phones get cut off because of an outage that for tier had we have no good tower for our cell phones this is ridiculous there are over 250 homes in our community and we deserve and need communication capabilities

I HAVE HAD NO SERVICE ON MY LAND LINE FOR 2 WEEKS.

I HAVE A WORKORDER TICKET SINCE THE 4TH AND HAVE CALLED TO SEE THE STATUS EVERYDAY AND CONTINUE TO GET BS AND COMPLETE CRAP FROM YOUR COMPANY.

FIRST CALL WAS TO SET UP A TECH.

TO FIND OUT THE DEAD LINE PROBLEM.

I WAS TOLD A SCHEDULE DATE,AND GOT A NO SHOW AFTER ABOUT A WEEK WAITING, I WAS TOLD, MY TICKET AND APPT.

WAS MOVED DO TO A SCHOOL CALL, WHICH WAS CLOSED DO TO COLD WEATHER, THE LADY SAID SHE WOULD RESCHEDULE A TECH.

NOW IT'S WEEKEND AGAIN, WAS PUT ON HOLD TO TECH SUPPORT AND AFTER 40MIN.

WAIT, WAS INFORMED, I NEEDED TO TRY AGAIN BECAUSE TIME OF BUSINESS HOURS HAD LAPSED.

TRIED SATURDAY AND WAS TOLD AGAIN, TECH WAS SCHEDULED TO THAT AFTERNOON, AGAIN NO SHOW ON TECH.

OR EVEN A CALL, WAS TOLD HE RAN OUT OF DAYLITE.

CALLED…

Last summer we had issues with our phone lines.

Frontier never told us that our line were outdated and it took them week to figure out why my internet keep going down.

Which forced me to upgrade my system and of course the cost when up as well.

To make a long story short, whoever hooked up my wires in the house failed to connect my fax machine correctly and I just noticed that I have no connection to my fax machine.

I have not had the need to fax anything til now and never noticed it.

NOT HAPPY!!!!

landline phone OFF again Jan.

27th 2019