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Days Inn

1.0
81 complaints

Address

Wyndham Worldwide Corporation, Parsippany, NJ, 07054

Days Inn locations are experiencing severe cleanliness issues with widespread complaints about insects (roaches, bugs), mold, and dirty rooms. Customers report significant maintenance problems including leaking ceilings, broken fixtures, and general disrepair. Staff responsiveness and customer service are consistently poor, with many guests unable to reach managers or receive refunds for substandard accommodations.

Common Issues

45% (36)
dirtyfilthyroaches
30% (24)
brokenleakingceiling falling
20% (16)
rudedisrespectfulno response
15% (12)
refundchargedcancel
10% (8)
loudnoisetruck stop

Complaints

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Linda Oliver

Jul 25, 2018

Big 21/07 £83 We were put in a disabled room great big bar across bath disabled pulls everywhere also it was advertised as having a TV which wasn't working.

We had been out all day and wanted a rest watching Tele in the evening it ruined our stay and I would like re-imbursement.

Just to say staff were very kind.

Regards Linda oliver

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Alder Nelson

Jul 23, 2018

My fiancée dropped me off at the bowling alley in Williamsburg, VA on Sunday 7.

22.

18.

When she came back to the room, she had no parking space.

She went to the front desk to speak to the lady that was on duty.

She told the lady, she does not have a parking space.

She says the church has been told many times not to park in customer spaces.

She also said there are signs everywhere.

My fiancée told her that she is a paying customer and should not have to be subject to not have a parking space.

When she said was no parking space near the room 167, that is uncalled for and she should not have to walk from the other side of the hotel.

It will be ashamed to lose 1 customer because you do not have parking spaces.

This is one customer who will not be staying at your Days Inn, 119…

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Bonnie Stilger

Jul 22, 2018

To whom it may concern: Days Inn & Suites by Wyndham Tahlequah 701 Holiday Drive Tahlequah, Okla.

74464

Let me just say that my experience with Days Inn was horrible.

I made my reservation 2 weeks in advance.

Through booking.com for July 15th - July 21st.

2018.

Upon arrival at 5pm they could not find my reservation.

It took them 35 min. and said they could not find my reservation.

I had noticed that the pool was covered in slim and was a dark green.

So I asked about the pool and was told if I wanted to swim I would have to go to one of the other hotels in the area and use theirs that theirs was closed.

So I asked them if I could cancel the rest of my reservation for the rest of the week.

Was told I had 5 min to do so, at this point that's what I did.

But I had to stay that…

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byron gorden

Jul 18, 2018

my wife and I stayed at one of your hotels in Dubuque ,Iowa on july 15, of this year. when we got to the room we noticed a cock roach,,, thinking well,, its only one bug,, we killed it and went to bed,,, in the morning,, we found 5 more roaches in the room....

I am very disappointed with your hotel..

I spoke to the person we checked in with ,, all he said,, was thanks for letting me know,,, I would like to know how you would feel if you stayed in that room and found that many cock roaches in the room??

Feel free to call me at this number (712-269-7827)

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Cletus Legg

Jul 13, 2018

I stayed at a Days Inn at 943 East Commerce Street Hernando, Ms. on 7-10-18.

Upon arrival I found my room flooded.

I called the front desk to inform them of the problem.

The girl at the front desk brought me a mop and asked me to clean it up.

She also brought me towels to lay down on the floor.

I checked out the next morning.

Later I found out I needed to stay another couple of nights.

I called and made a reservation on 7-12-18.

I arrived at 3:00 only to be turned away.

The clerk said my dog shed too much and the room was too hard to clean up the dog hair.

The floor was linoleum not carpet.

How hard is it to run a vacuum over the floor.

I do it every day in my own home.

It should not of been a problem.

I also paid 15 dollars extra for this nasty pet room that I stayed in.…

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GARY A SILKA

Jun 9, 2018

checked into one of your hotels at norfolk va airport on military highway on 6-1-2018,was in the room maybe five minutes, my wife had to move the refigerator over in front of the receptical,so my 1 year old couldnt grab the plug. and found food and maggets on the floor. room 203 the edges of the carpet were dirty. as we were getting our baggs to get out of the we saw a bug crawl across the desk. we had a late check in around 1030pm.

I informed the front desk and immediately checked out. this was booked thru expedia.

I was charged a penalty of $102.

31 for cancelling my weeks reservation. your gentleman that night offered another room but we refused considering the circustances,why take a chance? we did take photos of the room.

I feel the I should get a full refund and not be charged…

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Gail D Johnson

May 13, 2018

I have NEVER experienced such deplorable conditions as my room here in Days Inn Dover.

The shower fixtures are broke and came in my hand while turning the shower on.

The walls and door in the bathroom has brown questionable streaks running down.

The towels were old and dingy.

The coffee pot is broken and looks like it's never been cleaned.

The bed is nothing but springs and material.

The curtains at the window are hanging off.

The couch is filthy.

The phone was so dirty I had to call the front desk on my cell phone.

The air conditioner sounded like a motor boat running all niight.

If I did not live 4 hours away from here, I would have turned back immediately and being that mostly all hotels were booked left me no choice but to stay here and sleep in a chair.

I am totally…

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Anthony White

Apr 13, 2018

I frequent this hotel quite often and I am currently a Gold Member.

After my most recent stay on 4/11/2018 I will NEVER stay at this hotel again.

I spoke with the person who checked me in about paying with cash which I had done everytime I stayed at this location.

The rep assured me my card would not be charged because I paid with cash when I checked in.

Needless to say my card did get charged and when I called to speak with the manager about it he was extremely rude and hung up the phone on me.

I need someone to contact me asap regarding this incident as this person needs to be fired from your establishment.

I can be reached at 314-372-1627.

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EDNA GREGG

Apr 4, 2018

DISAPPOINTED AND FEELING DISRESPECTED, BECAUSE OF A DESK CLERK WHOSE NAME IS SANYA, APOLOGIZE IF THIS IS NOT THE CORRECT SPELLING.

I AM SURE YOU CAN VERIFY WHO WAS AT THE DESK DURING MY TIME OF STAY.

THE DAY I SIGNED IN I WAS TOLD I COULD NOT GET A HANDICAPPED ROOM, WHICH I HAD ASKED FOR WHEN I RESERVED THE ROOM, I WALK WITH A CANE AND AM A SEVERE DIABETIC, SO SOME THINGS ARE DIFFICULT FOR ME TO DO IN A REGULAR BATHROOM.

I RESERVED TWO ROOMS, ONE FOR ME ONE FOR MY 19YR OLD GRANDSON.

THE CLEANING LADY TOLD THE FRONT DESK THAT A MAN ANSWERED MY DOOR, AND THAT THEIR WERE TWO PEOPLE IN THE ROOM, WHEN I STATED ONLY ONE WOULD BE THERE.

A COMPLETE LIE.

THE ROOM NEVER GOT CLEANED, AND SINCE I WAS ALREADY THERE TIRED FROM DRIVING FROM PHILADELPHIA, I CLEANED THE BATHROOM MYSELF.

AS I WAS…

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Telisha elder

Mar 30, 2018

I called and spoke with a reservation clerk about an early checkinand was told yeswhen I arrived I was told that they did not allow early check inasked to speak to a mngr the lady informed me she was the managerAfter a 2 hour wait we got a room. the pipe in the bathroom broke went to the counter explained what happened was moved to a dirty room with no towels asked for a room with a refrigerator clerk told me no it’s not her fault the pipe broke

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Louie Torres

Mar 29, 2018

Checked into the Days Inn Motel in Fresno on 03/27/2018.

Although the overall room was neat and clean, we found that the toilet was plugged up.

We immediately reported the problem to the front desk.

Ultimately, it took about 3 hours for someone to come to our room with a plunger.

During this time, we had to use the employee bathrooms, which were down stairs.

We found that there was not sufficient staff to handle motel related problems.

Frustrating customer services.

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stanly stampfli

Mar 17, 2018

Reservation canceled on 08 Jan 2018.(Reservation was for 02 mar 2018) Yet charge was made to credit card account.

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Suzanne Liazuk

Feb 8, 2018

We stopped in to rest from a very long day on the road and the room we were given was unacceptable.

The dead bugs and trails of ant made for very little sleep.

The attendant showed us the room next to us but was just as bad.

I was very disappointed because we pay to stop and get some sleep but that’s impossible in such a dirty room.

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Jason Stern

Feb 4, 2018

December 21st, 2017 Days Inn Silver Springs FL Acting Manager Jennifer Novak called the police on me to have me removed for trespassing.

I stayed at that Days Inn for many weeks and still had days left on my rental agreement paying weekly.

My room was my only home I was arrested with no warning from management..

Officer seemed to be acting on behalf of the Days Inn.

I may bring civil and criminal charges.

My # 352-512-1847 for humiliation, loss of money and mental health discrimination.

Trespassing charges dropped by the county.

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Steve Barry

Jan 27, 2018

Called the Days Inn reservation number 1-800-329-7466 to try and modify my reservations at the Greeley Colorado Days Inn.

He asked for my confirmation number, which I explained to him was a Travelocity confirmation number as that is who I originally book the room.

He input that number and replied that he did not have a reservation under that confirmation number, at which time I again explained to him that it was a Travelocity confirmation number.

He then asked for my phone number THREE different times before telling me he had no reservation under my name, He then asked for my home address which I again had to provide THREE times before he finally told me that I had a reservation for 2 nights checking in on January 30, 2018.

I explained that I did not have a reservation ANYWHERE on…

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Christopher staton

Jan 17, 2018

i check in at days inn lanham 9023 annanpolis road, lanham Md 20606 i checked in 12-31-17 room 115 which is a handicap room i sm not handicapped at all and in the morning i was next door to the landury room, I could here tge Washing machine in the morning, i did not like that room, i have stayed at this hotel many times, i don't think that i will be staying at this hotel again, i have been a repeat customers for a long time, i don't think any more

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Angela Zimmerlink

Nov 10, 2017

Angela and Tom Zimmerlink Wyndham Rewards 144472143G Confirmation 94512721 check in 10/9/17 check out 10/11/17 Room 237 Days Inn Silver Spring MD

Hello Complaint Dept: On October 13, 2017 I sent the below message to daysinn6309gm@baywoodhotels.com and because I have not heard from them I am now sending this to you on Nov 10, 2017.

We are Wyndham Rewards customers and we frequent Days Inn.

Our experience overall has been good however this past one in Silver Spring MD was not.

I can live without TV in a hotel room, however, to not even receive a response is not good customer service.

This is the email I sent on Oct 13th.

I am sending this as another follow up to our recent stay.

The room was clean.

The check in/out process fine.

However, the TV was not operable.

I called the front…

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Anthony Mccracken

Oct 31, 2017

The service was not great at all I the room I was not happy coming from toms river nj - stay at the days Inn alexandria south- 6100 Richmond high way alexandria va 22303- stay 2 days from oct 28 to 30- S158.

04 waste wasted my money on a two nights air vent in the bathroom was air vent in the bathroom was messed up breakfast was not good I will not come back my name's Anthony McCracken my address is 21 bamberrylane toms river nj 08755- AnthonyMcCracken69@gmail.com -1 732-864-7471

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Wright Pearson

Oct 22, 2017

Complaint number 3932813 The place was disgustingly dirty it looked like mice JUST up Bloody finger prints I have other pictures of other filth

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Wright Pearson

Oct 21, 2017

Complaint # 3932813 This place was so disgustingly dirty What do you fingerprints

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William Haley

Nov 27, 2016

I am being charged for a reservation that was cancelled!

This is absolutely ridiculous.

Despite having a cancellation confirmation and also informing the hotel six times that the reservation was cancelled I am being charged.

They kept telling me I had to cancel it online and I kept telling them I already did.

So they didn't cancel it at the hotel.

And now I'm told to call another number.

When the original block reservation for eight rooms was cancelled, they were rebooked by the individuals and kept and paid for.

What is wrong with you people?

Please confirm that there will be no charge for this.

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Tracy and Rhonda Chilton

Nov 25, 2016

The room is utterly disgusting.

Where do I start?

My husband wiped tables down in order to put down our things.

The carpet is really nasty the tub has a filthy ring around it there are literally patch marks in the walls there isn't one place i feel comfortable sitting not the couch bed or even chair.

Its now 11.

04 pm checked in right around 10.

00 pm and have been photographing this nasty room creating a file to send.

Im exhausted we are contemplating just making our long drive home.

Ive never been so grossed out by a rental the room is absolutely nothing like the web page very misleading.

The news channel would have a field day with this place.

For 83.

00 i expect to be able to bathe in a clean shower walk on a clean carpet and not feel as though im going to catch something…

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Jason Gibbs

Nov 18, 2016

I had a crew working in Sulphur Springs from October 3 - October 14, 2016.

I booked the Days Inn in Sulphur Springs and paid with my debit card.

It wasn't until almost 4 weeks later I receive a call from Sonny Patel stating that I owed him $644 (8 rooms @ $80.

50 each) because he had been back charged by my bank because the charges were disputed.

He kept telling me that I sent him authorization forms for 10/12/16 & 10/13/16 which is true, I did.

I told him I would look into the matter.

To my own fault I let this issue slip my mind until yesterday, Thursday 11/17/16 at which I called him to apologize.

He explained the issue again but it didn't seem clear to me what he was actually being charged for and why.

I asked him to send me the card number and I would look into.

He texted me…

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Donald L Stewart

Oct 11, 2016

We have a complaint regarding a claim sent to the Days Inn General Manager of Days Inn Encinitas on Sept 2' 2016, for the Loss of a Samsung cellphone belonging to my partner.

This cellphone was " lost " whilst being held in safe keeping by Days Inn after our stay Aug 12 ' 2016.

Whilst there has now been considerable correspondence by email, nothing has been resolved.

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Chrisheyl

Oct 2, 2016

Dear Days Inn Corporate, I cannot reach your 1-800 so I will leave my complaint here.

I booked a room at the Days Inn of Ruston, La 71270, 1801 North Service Road East the weekend of Sept 29th 2016.

We arrived late Thursday night after a nine hour drive to visit LaTech University.

Upon check-in at 11pm we were exhausted so we unpacked and entered the room, it was myself, my daughter, and my daughter-in law, we showered and went to bed.

My daughter in law woke me around 2am complaining of something biting her in her bed.

Upon inspecting the bed we found a couple small bugs and she was covered in bites all over her legs and up her back and side.

She showered a second time and climbed into bed with my daughter and myself.

We had to be at our scheduled appointment Friday morning however…

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