Burger King Complaints Continued... (Page 1)

1074+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
20

I regret that I will not be able to receive emails from you because I have changed my email address from mcberry1954@twc.com to southcarolinanewbie@gmail.com I have tried to change my email address in my account but there is not any way I can do that, so I guess it is goodbye to Burger King because I no longer receive your ads anymore.

20

I ordered, drove up to the window. I gave the guy a gift card. He couldn't do it. Another girl told me that it was not activated. I came home and found the receipt that showed it was activated. You need to show your people how to process gift cards. This happened at the store at 2532 Channing Ave, San Jose, CA 95131. I was there around 5pm yesterday.

20

Ordered through door dash, burger cold, fries cold and chicken fries old and double dipped! I used to run a burger king I know old food!

20

Ordered $28.64: worth of food but when we went to pick it up was told the restaurant was closed and haven't been able to get a refund we deserve. How do u guys take online orders and the money knowing it was closed?

20

I hope I get a response from someone here. I just got back from Burger King drive through and it was a very unpleasant experience. I ordered two Spider-Man combos, 1 mind me I’m ordering and the girl taking the order got upset because I asked her to repeat the order to make sure it was right, she starts complaining and cussed about me, but she forgot to take herself off speaker so I heard her. The manager handed me the orders doesn’t even say thank you, he just shuts the window. On top of that my order was not at all correct. I tried calling but they don’t answer the phone. All in all the customer service was not a good experience at all. They need better and more customer service training.

40

My wife had a lousy experience at your Oak Creek, Wi store on May 21. She was treated rudely by not only the order taker, a young lady she believes may be named Makenzie, and the young man who brought her order out to the the car.

This young fella told my wife "Don't come here anymore", after overhearing my wife tell the young lady that this is the reason she goes to
your competitors more often.

We are both senior citizens, and understand that respect is not what it once was I know you understand that these types of encounters
are not good for business.

It all involved a misunderstanding regarding the usage of coupons. But it was the rude manner of the young lady employee that brought
everything to a confrontational level.

Thank you for listening.

Dale Ervin
414 651-2034

20

We have been a Burger Kings customers for 20 plus years, but today we travelled through Merritt BC with my son in law and grandson, and I can tell you it was disgusting. The place was absolutely filthy and the food was no matter. It was hard to know where to sit as everything was so dirty and the bathrooms were repulsive. On top of that the E Bus for our interior area stops there. I can’t imagine what those folks must think. I don’t want to give up on our favourite fast food restaurant, but this has made us all re think where we eat. I truly hope you investigate and either clean up this place or clean it up, before someone gets sick, or worse yet get food poisoning. We live in Kamloops BC and I am telling you I will never eat again at at BK in Merritt, and our circle of family and co- workers is large and unless you fix this we will ensure everyone is aware. Thank you for your time. Jim

20

My order was completely wrong. I ordered two cheeseburgers with just cheese and ketchup there was no cheese on the burgers. I didn’t receive a medium French fry that I ordered. The kids meal was supposed to be a cheeseburger with just cheese and ketchup add bacon. No bacon and there were pickles on the burger. I also order 4 eight piece chicken nuggets and received 4 four pieces.

20

Wanted to use my Crown Rewards, took over 3500. In rewards, then wanted to charge me over 25.00 dollars. So I lost all my rewards crowns, and canceled the order. Manager was very rude. Girl at register had no clue how to use the rewards. Won't be back.

20

When visiting the Lathrup CA Burger King and purchasing 3 breakfast, I could not use the restroom because a non customer skateboarder was in one of the bathrooms for over 15 minutes and they would not let me use the other bathroom stating that only employees could use that one. Both bathrooms were unisex. I think Burger King should know this policy. They’re running up that particular store. They finally let me in the other (employee only) bathroom after 15 minutes. These bathrooms are both designed by your company for customers. This is the only Burger King I’ve ever been more. They had one shut down for employees.

20

we went to the Burger King in Orland Hills, Illinois to get our free whoppers from T mobile and the extremely rude employees refused to give us the offer. We had our two phones with us but they said they would not honor our request.

20

I went to Burger King (near Dodge and 75th) today at Wed. 10:00PM and went through the drive through. The lady speaking was so quick I could barely hear her. I was not sure if I was asked to my order so I asked again. After finishing my order, i did not hear anything, no acknowledgment or a word.
I didn’t want to order anymore because maybe she is mad, not in good mood to the point to add the “special sauce” on my food. My kids inside the car were also surprised. No Burger King today for all of us. I thing we might drive 3 extra miles for the one at Grover and 72nd (never had an issue other there).
I can provide my dashcam video if you want it.

20

Please hire a completely new staff at your 1601 Trolley Road location in Summerville, SC or at least automate your stores. There is always a line at the drive through. There's always a long line and the employees don't care to do better apparently. I shouldn't have to wait 30 plus minutes for only 2 cars being in front of me and someone still hasn't taken their order. I've seen 6 cars pull off and this is a reoccurring theme, which is bad for your business.

20

Went through your drive-thru in Chino Valley, Az,
ordered a bacon melt, girl told me it was no longer available and you just haven't taken it off the board...with a snotty attitude. I told her your store does that to me a lot-don't take stuff off your menu board and then tell me it's not available. She said take it up with corporate with a completely rude attitude. So I said "between your attitude and your poor service, never mind" and she told me to get out of her drive through! I cannot believe that you allow somebody like that to work at your company that would tell a customer to get out of her drive through when it's your fault the item is still on the board!! She should be fired. But you're such losers you won't do it. I will never ever come to Burger King again and I will tell everyone I know what happened. I am sick of the lack of customer service at your stores.

20

The Staff at the Burger King in Gloucester County, VA is so rude, disrespectful and extremely unprofessional. I drove off and took my business elsewhere where I was treated like a valued customer!

20

I wasn’t even in the door yet and the person behind the counter asked if she could help me in a very harsh tone. As far as I could tell she seemed like she could have been a manager. I’ve done management before and that’s not how you talk to customers. No hello, thank you or anything. And the lady who ordered after me was treated the same way. If dealing with the public is an issue for her, she might want to consider other jobs.

20

On 4/14/23, on the WV Turnpike between Beckley & Charleston WV, I stopped at a travel plaza that had a Burger King. I attempted to use on of YOUR coupons on the back of a previously received receipt from a BK purchase. I was told VERY rudely that "we don't accept coupons here" ! What the heck ?? A Burger King that won't take one of YOUR coupons from the back of YOUR receipt ?!?! I go to Burger King 4 to 5 times a month because I like your product over other fast food, and I find this TOTALLY UNACCEPTABLE !!! You can do better BK !!!

20

This is my final complaint. I have gone to the store many times, but to no avail. I have loved Burger King since 1971, and have considered it my go to when I want a burger. However, the last 4 years I have gotten substandard food from every bk I have gone to in the Beaverton and Tigard area in Oregon. The food is cold and old, and when I ask for them to remake my burger or fries they refuse. I then asked for the manager, and they shut the window in my face. I am so bummed about this loss for me but I have found out that your company really does not care about how I feel as a customer. I have been in customer service for 40 years and I would want to know if I was loosing a good customer like me who used to order 2 times a week. I hope you treat the other customers better in th future.

20

Burger king Navarre.
4-16-2023. Last night I experienced the most bizarre and rude treatment from one of your staff members. I was in the drive through... ordered,.....and pulled to window. The person who took my order over charged me (because they took my order wrong). I questioned the employee handed them my card for payment and told them to correct the order. She ran my card two times, over charged me, and denied my refund. She told me it was to late to change the order. Then said I was told was being rude and to go somewhere else. Thigs got elevated as this progressed. She threw my credit card at me when I wanted my card back. She reached through the drive through window into my truck to grab me because I said I was going to call corporate over her treatment. She frightened my 11 year old Son and we had to get out of the truck to find my card on the windshield from her throwing it at me. My money still has not been refunded. (15.37 and 26.68) The police was notified and I gave a statement and your employee has given a statement. I would like my money back..... your employee should be fired.....but that is up to you.
made a debit card transaction of $15.37 with BURGER KING #7736

Account ending in (...4865)
Made on Apr 16, 2023 at 8:59 PM ET
Description BURGER KING #7736
Amount $15.37

debit card transaction of $26.68 with BURGER KING #7736

Account ending in (...4865)
Made on Apr 16, 2023 at 8:59 PM ET
Description BURGER KING #7736
Amount $26.68
You are receiving this alert because this transaction is more than the $0.01 limit you set. Visit chase.com/alerts to view or manage your settings.

20

I just came from Burger King which I ordered double bacon burger I get on the trolley to open sandwich and the whole top bun is burnet it is too late to go back and show them but I’m truly not satisfied

20

They messed up my order at lunch today and made me out to be the bad guy leaving me sitting outside the restaurant for 10 minutes before they agreed to remake what they screwed up I had to take the burgers back in the restaurant and wait for him to make them I would say a total of 20 minutes at your restaurant at the drive-thru. If I had known you your policy doesn't follow USDA guidelines I would have just brought them back through the window because I knew they were messed up but I parked instead and had to bring the food back in there the french fries are cold at this point and made the fool out of me as best as they could in front of other customers.

20

We went through the drive through and ordered 3 breakfast meals. My husband and I both looked at the screen and everything was on it. Total came to $18 something. We paid with a $20 and was givin our $1 and change back. NO RECEIPT. The lady at the window gave us a bag. My husband checked it. His burrito and my kids french toast sticks were there. My ham, egg, and cheese meal was not. We sat for a few mins and the woman asked us to pull up to wait for coffee. I reminded her of my meal missing. She said "we have it. We are keeping it warm.."
Ok, why? Why not put it in the bag? So a young woman came out to give us our coffees 10 mins later and I also remind her. Then another young person come out to ask about the situation and I explained. They then said, "What is in his lap?" (Refering to the half wrapped burrito in my husbands lap that I unwrapped to show them) Basically accusing us of having the food because we didn't have a receipt that THEY didn't give us. They continued to ARGUE that all the drive through food had been handed out and they are "trying to figure out what happened to it". After waiting another 10 mins, my husband went inside to either get the food or our money back for that one missing meal, the They person flew up their arms in annoyance and accusation while the other poor lady just gave us a bag of food. One meal in the bag wasn't even ours. So basically THEY make mistakes and blame the customers. It is a franchise and I'll be messaging the owners too. Young and entitled kids running a restaurant with no social skills or understanding of customer service.

Richmond, MI location the morning of April 8th around 10a.m.

20

I haven’t done nothing to Burger King but if I call my wife they’re going to call the police. Lashanda Carlyle is my wife. I’m really trying to reach out to Burger King to get my understanding. Yes, she was fraternizing with the employee but I got to be the one to be looked over and talked about at Burger King when she’s the one that made a mistake. . please call me

20

I just went to the drive-through at 10:25 in the morning they were open 9 yd but the lady at the drive-through window who was taking my order was rude didn't want to ask me what I wanted when I ordered when I went to order a second meal for a passenger in my vehicle she got all ruined and didn't even bother to ask me what drink I wanted for it and then started being all rude again to me screaming at me oh I can hear you I won't go back to there again it's bull for 15 bucks an hour and they're gonna treat customers like that

20

I am making this complaint the CEO and the GL’s are allowing this to happen with the fraternizing with Lashanda Carlyle Norman Gardner. Adam asked him several times will they separate them to but they always tell me no I am the husband and I do not like my wife working with the person she was fraternizing with. They don’t want me up there because of all of this, they put a no trust passing on me. I haven’t done to Burger King to be put in this situation. I haven’t made a scene or nothing if they can continue to work together why I cannot come back up there to Burger King. I’m going to continue to make a complaint if nothing don’t be done to this

20

My name is Terence Carlyle I’m married, to Lashanda Carlyle she is a manager for Burger King. She was fraternizing with employee name, Norman Gordon. She has sex with him. I do not like the situation because nobody heaven and nothing about it. The general manager knows about it I went to her to have my wife move from Burger King she wouldn’t do it so now they continue to fraternizing at Burger King is so disrespectful to me and I live with my wife is nothing to be done about this. I will continue to text and call corporate if you want to talk to me my phone number is 478 494-6296 they don’t want me back at Burger King because of this Burger King put a no trust passing on me because of this, but the allow it to continue I was told they didn’t put them on the board for fraternizing the general manager letting me know they wasn’t going to do it because that was my wife didn’t want to embarrass her but they want to continue to let her work beside the employee. That she still fraternizing with this is totally disrespectful to me and my kids if nothing don’t be done about this I’m going to continue to make complaints about Burger King

20

Yesterday on Easter in McCormick SC...
209 S Mine St, McCormick, SC 29835

Extremely rude smart mouth girl at speaker I would give 0 stars if I could. What is a 5 minute wait I can understand a 5 minute wait after ordering but before plus there were two cars in front of us just the rudeness. We simply ask if we could go ahead and order while waiting she said "I said it's a five minute wait now you know." I assure you I will never return to this store again. Last time I checked that's not how you treat a paying customer.

20

I was rushed and ran out of my house due to a system outage at work and made this quick run to BK. I just happened to receive the worst experience at my local Burger King. I was very specific with my order, hot freshly cooked fries out of the grease, I did not check my order before pulling off. No wonder the young lady (Ashanti Smith per receipt) stood frozen at the window as if I was going to say something as I drove off. My sandwiches was not only cold, but a portion of my burger was burnt, I pulled out the receipt to complete the survey and the survey code was intentionally torn from the bottom of the receipt (I be darn). I tried calling the telephone , no one ever answered. I could not go back because I am still on my job for another hr. I want my money back $12.63.

20

Transaction ID # 38044-06021-14404-0311006. Date of purchase : 04/04/23 at 1:10 pm.
Address: 14139 US Hwy 19 N, Hudson, FL. 34667
We have always enjoyed the food at this location. However, today was the worst meal we have ever gotten anywhere! Our whoppers were COLD, the fries were as hard as rocks and inedible. And we spent $28.52 for food that was horrible. We do enjoy whoppers once in awhile, but based on the food we got today we will never return to Burger King. It was that bad. For what it’s worth, the server had filthy fingernails-literally black dirt caked under her nails. I frankly hope we didn’t get food poisoning. While the food prices are going up, apparently the quality is deteriorating.
This was a NO STAR experience.

20

One of your worker always saying things to a customer every time he come in so on yesterday it got out of hand and the manager didn't do anything she took up for her worker so call someone please call me at ms johnson

20

I go to my local BK store #28513 in Strongsville Ohio almost DAILY for an ice cream cone. I feel the ice cream is the best of all the fast food chains. I place my cone order as usual and was presented at the drive thru window with a cone that had YELLOW ice cream that was sliding off the cone and dripping down the side. It was about 1 1/2 inches high. Because I indulge daily in BK ice cream I knew it didn’t look right. I asked for another cone, politely but was told my the server that it was fine, that’s all I get( I assume referring to the SIZE of the cone). I said No, it doesn’t look right, it yellow and falling off, please make another. He told me very rudely “that’s all you get now drive away!” I was floored, and ask to speak to the manager. He said “I AM THE MANAGER! I will not make another cone for you, now drive away !” He treated me like I was a sassy teenager, which I am not, I am a retiree nurse, and a former Dairy Queen and ARBYS manager before that. I happen to,know what the cone should look like, the color and consistency. I come to this store DAILY for ice cream and I can assure you it has never looked like this.. I am ashamed to say I threw the cone and drove away. That wasn’t good behavior on my part but I was so disappointed and insulted I snapped. Needless to say I didn’t get my money back, but then called the store and asked for the manager ( thinking this kid who was so rude could NOT be the manager) the person who answered the phone said he was the manager, and I identified myself as the ice cream cone lady to which he replied “you didn’t have to throw the cone” and HUNG UP ON ME!!!!! If this is how you train your managers you have some improvements to make. Before becoming an RN I also managed an ARBYS and would have NEVER treated a customer this way or tolerated my staff doing so.

20

Very dirty kitchen. I have never seen it like this at this location. 90 Campbell rd Rotterdam ny. View that I saw picking up my dinner. Yucks

80

Today I went into this Burger King #TA 150. I had a coupon #3778, the coupon was for "2 BACON Cheeseburgers meal". They person tells me they don't have a Bacon cheeseburger like this, I would have to PAY EXTRA for the bacon ??? How are you advertising #1. the bacon cheese burger #2. and you don't put the BACON on it #3. and I will have to pay extra for what it says on the COUPON ??? So I could not for the life of me understand this. My granddaughter and I frequently, in the pass have gone into THIS Burger King. I get the coupons in the mail and this is one of the few fast food places close by where I live when she comes over, it was our GO TO PLACE. So I had to instead get chicken nuggets. Also while waiting , I look up at the menu and there are four different items that say bacon (example the#4 bacon king) dahhhh..So I ask the person about that all he could say was mam I don't know what to tell you, I just work here, dahh. After being TOTALLY disgusted I took my nuggets and left, which by the way I was not satified with because ,had I wanted NUGGETS I would have ordered nuggets. I use to think service here was alright, but now I'm thinking about lumping ya'll into the same pile as Popeyes down at the next exit, it's truly Hell's kitchen down there. The coupon should say what you mean and mean what you say. Disappointed in ya'll Ms. Eddie Colley, Dallas,Texas (Burger King @1-20 and BonnieviewRoad)

20

South willow st burger king has a young man working tonight that has his hair hanging over his eyes and past his nose. No hair net or hat. The to lady's working outback on the line also had long hair with no hair net or hat on. The young man was also preparing food without gloves on. My experience at the counter ordering my food was like ordering from an inmate of a prison. Sorry but I don't think I'll be going back to gangster king. 3/27/23

20

Bainbridge Georgia Burger King the MANAGER y'all cussed my husband out because he ordered 1 pie and they rung him up for 4 and he said no I just wanted one and the manager started cussing him out calling him a dumb little boy then started mumbling to employees telling them how stupid and dumb he was and not to mention we had our 7 and 3 year olds in there

20

I went to Burger King around 7:15 Saturday night. I pulled up at the drive thru and no one ever took my order. I said hello several time but no one said a word. I pulled around to the 1st window and tried to get the manager attention but he never looked up. I pulled up to the next window and the guy told me that he couldn’t take my order and that I would have to go back to the drive thru. I also asked him for the number and he told me he couldn’t give me the number to talk to the manager!!!!!

20

This Burger King completely sucks I asked them to cook it fresh for me they did not it came when I got home it was cold not only that they forgot dipping sauce for my chicken fries so what do I do what can you do for me please contact me back because if you guys can't fix the crap that's going on there then I want to compensation for you guys messing up

20

I went into the restaurant at store # 29599
None of the employees wear hair or beard nets

The issue for me though is that I had to wait about 40mins for my food and saw multiple people that arrived long after me receive their food first

I wasn't even given our drinks while we waited

I have had much quicker service in dine in restaraunts that serve complex meals

This was by far the worst food ordering experience of my life, I only wish that I could give less then 1 star

I attached a screenshot of my order, I still can't believe the level of incompentance at that store

I don't even know if I can ever order from burger king again, because of this experience

Very unclean due to no hair nets used, and unacceptable wait

Brutal doesn't even start to describe the experience

20

I had a puddle of water yes I went to Burger King yesterday and they got my order completely wrong and overcharged us so we called and told them that we wanted to get our money back and so after work my husband went there to get the money back and the manager said well you should have came earlier that was hours ago and only gave us half the money back it came to 26th almost $27 and she gave us $11.09 back and I would like a full refund and the manager needs to get reprimanded cuz how she was talking to me and to my husband in front of other people also was very uncalled for.

20

I am at the Argyle Forest Burger King next to McDonald’s and it will be the last time I come here. I’ve been here five times in the last week. No iced coffee. We don’t have any coffee. That’s poor management right there. Now it is 306 and I’m sitting on line waiting over 10 minutes. It was 147 and I pulled right around, and that’s how long I’ve been waiting to give them back these two big kings that are ice cold.

20

There supposed to be open at 6AM
For the past month it has not been open. I stop there every morning before work but it has not been open
There are lots of regulars that go there that early.. Your a big corporate company and when you say your hours start at 600AM dont ya think you should be open.. very disgusted with how you handle your business
McDonald's is never closed so I'll will be giving them my business from now on..

20

Went to Burger King in Oshawa Ontario on King Street for lunch with the family it was so bad I’d like to know why the food is always so cold and the staff does nothing about it when you ask thank you

20

I can't believe I take everybody to go eat at Burger King where I always like to eat and the french fries taste like French toast sticks where they haven't filtered the cooking oil since breakfast it was disgusting run the flavor of all the food tasted like French toast sticks very disappointed

40

Burger King on 4030 Montrose rd. Niagara Falls Canada used to make me perfect burgers a number of years ago but since the past few years they or someone is putting very little mayo in my Bacon Kings and Double Whoppers when I visit the take out window and also they have me waiting in the parking lot and today I waited 5 to 6 minutes. Last month a different employee was at the window and after he took my order the burgers were made quick with the perfect amount of mayo but this was not the case today and now for the 4th time at least there was very little mayo in my Double Whopper and Bacon King (picture of my opened Bacon King is included as a file as well as 2 images of the receipt). I tried to phone them now on 2 occasions and they don't answer the phone. Can you please contact this Burger King Location at 4030 Montrose rd. Ont, Can, 905-357-4907 and ask why is this happening to me and now for the 4th time?

20

I have been a customer at Burger King at this location since they first built the location 4 years ago I purchased food from this location about five times out of the week y'all had a new employee in there today and I know how much the order was I told her what I wanted I gave them the coupon number she messed up the order I tried to tell her that I wanted three french fries and two hamburgers she told me I know what I m do I got to the window and she said the meal only came with one french fry and I said I asked you for three french fries and you told me you already got it you know what you doing I shouldn't have to argue with her about what I ordered and then she try to give me what she want to give me when I specifically ordered two hamburgers two medium fries and a value fry I didn't immediately ask to speak to her manager then she cursed me out the girl I think they said her name was Natalie cursed me out disrespect me slam the window in my face and I told her I was going to file a complaint she said they don't care

20

Burger was cold second order condiments were wrong
Salt on the fries please have someone call me
Every table in the place was dirty
6159480632

20

I did a drive through on Tuesday @ 10:46 a.m.
I ordered 2 whopper meals with cheese and 1 whopper Jr. meal with cheese. After receiving my order reached in to grab a fry. No one was in the drive through or inside of restaurant. Fries were COLD with hashbrowns in them. So I had to park and go in and ask for hot fries, the manager was coming on duty at that time. She replaced the fries, I said I hope the burgers are hot, much to my surprise when I got to the job( less then 5 minutes away) they were cold, and so was the cheese on them. I tried calling for 3 days with it saying they are not taking calls at this time. Today I stopped in with my receipt spoke with manager, she told me that I told her that they were hot. NEVER CAME OUT OF MY MOUTH! I was told to contact corporate. If I wanted cold food. I would have ordered salads. $28.77 is nothing to sneeze over. Cold food and no customer relations at the Laurel Delaware BK. I would appreciate if someone contacting me back, as I own my own business, and have for 24yrs.

Thank you
Christine E Smith

20

Karen the manager was very rude to us and rolled her eyes. My whopper had to be remade they kept adding f mustard and no onions

20

I recently visited a drive thru on poplar Ave in Memphis TN 38104. Ordered 3 double cheese burgers only to get home with 3 regular cheese burgers. I stated my order very clearly to the drive thru attendant. Was very disappointed , did a complaint online, I was suppose to hear back from you all within 24 to 48 hours but never did. Thanks! Dissatisfied customer!

20

I want to burger king on valley ave about 11:10 pm Monday. I had just got off at 11. I had kids at home hungry. As well I was after work. The dude helping had an attitude because it was the family meal. So I get to the window he still had an attitude. I asked him is there a problem. Was he good? He said he was but I come there ordering a family meal at that time at night. I'm not thinking 12 they close. But still he had like 30 mins left to close. So I called at 3 yesterday to speak to the manager. I just happened to get him. Which he said he was the manager. Still rude what I want. I said I want to complain cause he didn't have to do all that. Then he hung up on me. His name is something like A'shawn

20

App sent order to wrong location, Navarre Florida, before submit button hit. Tried to cancel immediately but no option. Tried calling location but they refused to answer phone. The location I was at told me the order isn't started until customer check in and if no checkin order cancelled at closing. App sent me to website for help. Email sent but reply said too bad but I can still pickup order. As I wasn't in town that was not an option. Well Navarre Burger King charges me for an order they didn't prepare and they knew it. No ability to contact human on the phone. Have submit a bogus charge to my credit card company.

20

Everytime I go to burger King on hearne ave in Shreveport,la. My food is always cold, patty taste like it's been sitting up for hours and the fries too. People work too hard for their money for them to serve people cold food. I am a cook myself and have been for 20 years. I wouldn't dare serve no one cold or old food or throwed together food Prices are up on everything. You have no room to be wasting or having people complaining. If they stay off their phones and stop having friends hanging out up there, the food would probably be better. It's been 2 months since I ate at this same burger king and they still serve people cold and stale food. Please get to the bottom of this. I am so upset about this. Please handle this situation.

20

On 3/8/22, as soon as I Christopher Averino walked into the 0ne Warren Street, Burger King Glens Falls NewYork, the manager Christina Ellinwood said that I'm not allowed in here. I asked her why, and she failed to provide me with an answer, and just yelled you got to go. So I yelled back and said I didn't do nothing.
Soon after I that, I proceeded to leave the restaurant, but was prevented when the team leader Emily Bennett got in my face yelled at me and said that she will kick my butt. This went on for 5 min. Finally the Police arrived.
I gave the Police my story, and was advised by the officers to contact Corporate.

From 3/9/22 until August of 2022, Icountless phone calls to the 1-866-384-2493 number. As of 1/3/23, I have yet to receive a response.

Each time I called, I was promised by customer service within 3 to 5 business days, there would be a response to my complaint.

All I know, I Christopher Averino walked into the restaurant with one thing in mind, to order food. Christina Ellinwood provoked me, and her coworker Emily Bennett threatened physical harm to me.

10 months. No response. What is going on here?

This incident should not be left without being looked into.
It is important that someone contacts me about this.

Sincerely,
Christopher Averino

20

How is it possible that a burger king, center street,manchester ct has no salt?

20

I waited in drive thru for over 10 minutes!!!! It's suppose to be fast food and every time I go there they always tell me I'll be right with you..usually when there's like at least 5 cars sitting forever...it's ridiculous!!!

20

I just came from your store at 3491 Mount Read Boulevard Rochester New York and I expect a full refund I was giving a bag overfilled with old food and an incomplete order. The time was 4:00 p.m. on 12/26/22 and I was met with attitude when I requested another bag and my receipt but a red-haired lady with wavy hair said the printers down the guy who brought us the order refused to give me another bag the whole place was just attitude and a mess. They didn't bother with our drinks or ice cream and this guy who gave me the bag just said no and talk to my manager. Then a skinny African-American woman came out and said whatever okay and didn't come back another guy came out got mad went inside finally. Finally a red-haired woman with wavy hair and a ponytail came out asking what the problem was. I explained that the bag was falling apart and that I cannot see if everything is in the bag she claimed the printer was down. Then as she went inside to take a picture of the order so we could go through it I heard her saying what is wrong with this woman? I asked her when she came back out if she insulted me and she claimed she was upset with the store and having to come in to help clothes and about how unorganized the place was. Half of my order I was positive was missing because when we got home we found a few sandwiches not the amount we ordered she even said that she didn't see some of my items on their seat so how was my order $43.43 then? She claims she packed it herself but of course every single thing including the Nuggets were hard and cold nothing was fresh, I was disgusted, we decided not to eat anything since we did not trust the freshness from the look of things. And I have never been treated worse in my life. We had had a great day before this and this ended our day awfully. I was there at 4:00 p.m. and I want a full refund of my $43.43 and they made us wait 15 minutes just to get the order. I think the general manager should be fired and every employee I saw looked sloppy and was rude so I will never go there again. You need to get your regional manager to get this place cleaned and straightened and do not keep the food so long and give it to customers it's disgusting. Thank you you can email me if you need to but I expect a full refund ASAP. So not only did the bag break from the grease and the things inside some of the food Not only was all over the floor that we had to clean up but the drink that they brought out after I complained was not the drink I ordered so frankly we just threw everything out now.

20

Today my wife went to buy the deal for whopper fries and coke for 2 @12.00 and she bought this 2 times. Told she wanted cheese on the whopper (all 4 of them didn't have cheese) The employee not only didn't give her the cheese, and messed up the drinks. Didn't give my wife a receipt and my wife gave the lady 100 dollar bill and received back 67.00 which was way more than what the food should have cost. My wife stated she was so upset with the wait time, said I didn't get my receipt and was so frustrated she had to go back to work. She than told me about it when she gave me and some other co-workers the food. The address at this Burger King is 17218 S.E. Powell Blvd. PORTLAND OR, 97236
5036613083

20

I went to the BK on 8th st in meridian ms. Service keeps going down there. All of them here to be honest. I go through the drive thru. Place my order. Double whopper with cheese. Just the sandwich. No onion. No lettuce. No tomato. Heavy Mayo. I start to leave. Check my burger. Has no Mayo on it. Things like this has been happening a lot. I never get fries. I never get a drink. Just burger. Not that hard. I had to repeat it four different time. Had to repeat it three different times at the window. Still no Mayo. I go inside. Put the bag on the counter and said it has no Mayo on it. Everyone just stands there and looks dumbfounded. No one moves. I walk out and leave. I don’t have time to wait. No one even bothered to try to stop me to help. So if that’s how y’all are gonna run your business and service just keeps getting worse, then I’ll just not go there. I spend quite a bit of money with y’all. Good luck

20

Like most people out running around shopping when I thought I would take a lunch break. I used the drive through and I ordered a Whopper with no cheese. I was the third car in line so paid and picked up lunch drove to the parking lot. First of all the bread was previously frozen which makes it crumbly. What I had in my hands was a COLD disgusting burger cheese I did not want, the bread crumbled in my hands made it inedible. Yes I could have ordered another burger but would get the same thing. I threw it to the seagulls not even taking a bite and left swearing I would never step foot in a Burger King again.
William Young
49 Sea Bridge
Alameda, CA94502

20

I use to love your whopper and I am very disappointed in recent purchases. I order off the grill but still get cold and dried out burgers and buns that are not fresh!!! I live in Englewood fl and 2 locations same problem. There was a site next to Home Depot that closed but never had a problem there. Always great service and product.

20

I order a double bacon cheese burger from burger and I got back to office i checked my bag it was single cheeseburger with no onions.

100

This is actually not going to be a complaint this is a praise and appreciation for the general manager that you have operating your store on 1p725 east sunrise blvd in Ft.Lauderdale Florida. The gentleman name is James that runs that location. James is the most professional and compassionate general manager that I have ever had the pleasure of talking to and getting 5 star customer service from ever in my entire time of eating at fast food restaurants. I am a homeless man here in Ft.Lauderdale and I usually don't get any food or water some days. Today I walked into the store in the morning and I approached James and I humble asked him if I could get a cup of water out of the sink in the bathroom. He replied to me that he was surprised and greatly appreciated me asking him for the water instead of just taking it upon myself to just take it from the soda machine
O. My own. That compliment he gave me made me feel so god because everybody just looks down on homeless people link filth.jamez gave me a cup of sprite to help quench. thirst. He deserved in my opinion to be recognized for the outstanding service that he provides here every day at burger King and all the other general managers should follow the way that he provides service to the public every day with out falter. Thank you for your time and reviewing my message and please give this gentleman a call to let him know how great he is and to keep providing the 5star service that burger King provides.

20

I live in Oviedo Florida and we have a Burger King right around the corner on Alafaya trail, I must say this is the worst Burger King I have ever gone too!!! Today 12/6/22 at 6:36pm I waited online in the drive through for 10 minutes with only one car in front of me. In this ten minutes we both had no movement or any one on the intercom. I then reversed out of the drive through parked my car and went inside, as I wait inside with no one there no one greets me and I wait another 5 minutes with no one taking my order or even saying hi! I literally left the building went across the parking lot to Wendy's got my food drove off and saw the same car that was in front of me now finally at the service window. This is really unexceptable and unfortunately I will never go to this restaurant again which is unfortunate because it's by my house. And this is not the first time I have had bad service here but it will be the last time.

20

12/1/22 at approximately 7:55am, i was in the drive thru of the Burger King located at 4010 Lakewood Dr. I placed 3 orders and on the 3rd order as I was stating that I would like a small vanilla iced coffee, the lady taking the order cut me off to say that they were out, so to make sure i heard her I said "I'm sorry i didn't hear you" she replies "WE ARE OUT, O-U-T" I then replied "well you don't have to be disrespectful and you know what I don't even want it you won't spit in my food." I then proceeded to walk into the burger king to address the issue further. I asked the young man (manager) who was taking drive thru orders and proceeded to explain to him what happened, as I'm speaking with her the lady taking the drive thru orders walks up to the fry area to prepare an order and she's smirking about the situation, which I felt was even more disrespectful and at this point taunting. I have never had an experience as such at this particular store. And to add insult to injury, she was a black woman and I am as well and I found her attitude to be completely uncalled for at that time of morning. If she was having a bad morning should've stayed home or gone to take a smoke break. I work in the customer service industry as well and speaking to your patrons of the establishment in that manner will definitely put a stain on the businesses reputation.

20

Hello how r u I'm not da 1 to complaint but this was ridiculous I waited for 30 min for 1 of the best fast food burgers in got bam boozled my 2 whoopers we're cold as nd I ask for no cheese and it had cheese particles on the wrapper with no mayo or pickle and I specified extra mayo and ask for o-rings and got fries my wife had our mind fixed on some good burger king because y'all are 1 of our favorite when we eat burgers I didn't making a mistake but burger was extra cold with particles I'm allergic to cheese it was sad coming from da King and I was on break so it wasn't no need to going back complaining and it was 1 of da good BK's in Mphs on stage in Barlett we're alot of customers come I like to thank you for your time I'm not upset but Barlett Bk need to tighten up Happy Holidays and blessings to you....

20

Fish burnt,dry and overly salted, bun soggy, lettuce brown and no utensiles

20

I am elderly we’ve been eating at BK for many years. My fish was cold my French fries were cold. We ate inside the placed our food on a greasy tray. When I complained I was
Ignore We Love BK
Thank you

80

Not upset. Curious.
Why is hwy 5 Douglasville ga not taking app offers. They show on app as available for that location.
Thanks

20

I love Burger King but the local one has really gone down hill. Just tried again today to get a double whopper and a jr whopper. Both were cooked but the hamburgers were cold. The fries were not fresh. The lettuce was brown. Had to take all the lettuce off and then heat both burgers in the microwave.

20

On 23 November 21 I walked to the burger King on Signal Mountain Blvd in Chattanooga, TN at 11:30am since I work a couple hundred yards from there. The lobby was open as usual only to be told the registers are only working in drive thru. I was not allowed to make my order because I wasn't driving and so I went to Zaxbys instead. I didn't know my money wasn't any good there because I hadn't driven my car. Poor service and nonpeople skills.

20

I ordered a whopper combo and when I checked my burger I was missing all the veggies. When I brought this to the counter they thought it was a joke and started laughing about it. I will never go to another Burger King in my life. Woodland ca

20

I ate your Royal spicy chicken sandwich meal at your North Broadway location in Knoxville and it was terrible. The sauce was slipped all over the sandwich and the bun broke apart. My boss (who I asked to lunch) were both extremely disappointed with the total experience.

20

Store#44149 is a joke! After waiting almost 25 minutes in the drive thru to place my order I was met at the window with an attitude instead of a gracious apology for the wait or even an explanation. I was only told my order total again with the driest attitude! I ordered a chicken bacon Swiss meal with American cheese and what I received should have had this location shut down it was beyond ridiculous after the amount of time I waited! Instead of making sure that customer service and orders are a priority the staff was too busy talking, laughing and joking with each other. Maybe if they would remove their headphones and focus on work this wouldn't be an issue there are absolutely no standards at this location. Upon returning my order and entering the establishment I thank God my order was wrong as I witnessed employees with no gloves handling food, employees without hairnets, tables and chairs with stains and food all over them and the sound of my shoes sticking to the floor. I was refunded my money with no problem but the idea that a major fast food chain like BK looking the way it did was embarrassing to say the least. Employees could be heard laughing and playing around throughout the entire establishment. It seemed more like a place to hangout and collect a check than a fast food place. This location needs a major management upgrade who can focus on quality, customer service and holding employees accountable for the standards of their performances. Over all I keep wanting to never come back to a BK every now and then I say hey why not and give it a go and it's always a disappointment but this experience above all was the absolute worst.

20

If I could give No stars I would.
Long wait, then told a 30 minute wait.
Today I sat in line 15 minutes and the line did not move 1 car, I left again
This restaurant in Manning SC, 29102 is a discredit and a disgrace to BK name!
Never again!

20

Nasty customer service skills
The drive through clerk was simply nasty, rude and disrespectful
If you can’t be polite when serving others find a different job
She needs to be retrained and or Re skilled
2357 Main Street east in Snellville
Store #5266

20

I went to the drive through at the Burger King in Fairfield, IA on 11/12 TWICE. The first time was around noon and the service was incredibly slow and I mean slow. The wait in the drive through was not good at all. I frequently visit fast food chains and believe me this was the slowest. We were instructed to pull around and wait in the parking lot and so we did. I thought well things happen and not to judge. The second time later in the day, we pulled up on the outside lane and waited to place an order. The car next to us pulled through and we waited and waited and waited. A truck pulled up (replacing the car formerly there) and again we waited. The speaker box told us there was an issue and they would get to us shortly. SO we waited and waited and waited and waited. Then we heard him take the order for the truck instead of us who had been waiting and waiting. I waited for them to take my order and waited and waited until I lost my patience. I drove through to the parking lot and went inside. There were 3 customers seated. A total of two cars in the lot including mine. I signaled to the young man who had previously waited on me earlier. I told him I had a problem with service. His response was "We have been busy." We exchanged verbiage. Check the video of both the inside and out at approximately 12:30 PM. Listen to the exchange between us. He told me I was never welcomed back to Burger King. I asked him if he owned the franchise or the business. VERY POOR service and a real dumb worker. Also, while we were chatting, one of the employees walked behind him and signalled to me a sympathy sign. She rolled her eyes in agreement. Best check into service there because BURGER KING could get sued for his arogance. Thank you. Dianna Davis Doud

20

Been at burger king since September. I had all work load put on me why employees just stood there. There is alot of favoritism showed with certain employees. They cuss through fits in front of customers an gm lets it continue allows them to be late work. Work with food with dirty hands after handling money an so much more. I was let go bc it was told about her being partial.

20

Might as well shut down at 11 because they start cleaning and can't even get fries

20

At burger King- Barcelona Airport branch, my order was ready and was displayed on the ready screen. When I approached the staff to get my order which was not ready in fact, they all refused to speak in English to me. Nobody attended to my order and they didn't serve me until I got angry.

40

Specifically asked for NO PICKLES & got EXTRA PICKLES! As 8f the drive thru worker barely speaking English I could understand wasn't annoying enuf! I'm livid, because I don't have time to turn around and go sit in the drive thru for 15 more minutes!

20

DO NOT HIER AL RICKY SIMPSON HE IS ON DRUGS THE LADY FROM
KFC .IS THE MANGER HE LAST JOB WAS AT WENDY HE CAN NOT WORK AT NO WENDY IN HATTIESBURG MS .HE WORK AT kFC.

20

I've only eaten impossible whoppers from tnis location, qnd in South Burlington. On Saturday on my second pass through I got a surprise. When I bit into my Burger, the texture was off, qnd the FLAVOR ! Long story short, it was not very good ! And the Patty was dry and unrecognizable, and there was remnants of bacon on it. PLEASE help me, make it better, and just to let your peeps know that that happened.

20

Burger king manager in Muncie in on Kilgore Ave Big dude that manages nights,likes to keep people's money after making them wait for their food forever then want to cuss cause he short staffed then call police say he is being harassed that no food was ordered we had to leave cause he didn't give us reciept ,so hope he enjoyed that free 20 bucks ,he needs to be fired no image to attach ,so you see how do I send an imagine of payed for food never received it ,,EXACTLY HE WILL GET HIS KARMA

20

I went to burger King they closed early 11:30 and I think one of y'all employees followed me home. I take my privacy serious and I may sue if y'all don't do something. It was nov. 1 11:30pm

20

On the 26th of October I entered Burger King in Seymour, to. I heard screaming and yelling between two people behind the counter. There was a lot of profanity and threats being made it was plainly disgusting. Nobody was attending the counter and being subjected to this very disturbing event I was just about to leave when a young man noticed me and came over to take my order. I said “sounds like a lot of excitement going on, I told him that that kind of dispute should have been taken behind closed doors not out in public”. He explained a person came in through the back door and started the argument with employee. I thought it was close enough to call police but obviously they didn’t want that kind of attention brought on the restaurant. I could go on but I won’t. This occurrence left a very bad taste in my mouth even the my to go order tasted fine. I don’t know wether or not I will go to this Burger King again or not. Hard to forget.

20

I recently visited store number 12107 and had the worst experience in customer service ever. I ordered 2 whopper combos with cheese and bacon cut in half, one with potato bread and no pickles and the drinks were sweet tea and dr.pepper. The cashier said rudely we don't have no potato bread, I said ok ,can I change one to a chicken sandwich. She said rudely we out,I said ok just give me the 2 whopper combos. There was a long 4 to 5 minute pause before she anything, then she said rudely like I was getting on her nerves is that all. Once I got to the window to pay she said my total was 23.49 as I am giving her my card I see another lady grab the tea dispenser and say just tell him we out of tea. I said just give me a sprite, I just wanted my food and go home. As the cashier is giving me my card back she was more into her cellphone than making sure my order was right. Once I got home the order was 2 whoppers both with potato bread ,both with pickles ,both not cut in half and the bacon was missing. I understand that it was 11:15pm an everyone was tired but when I spend my money I expect to at least be greeted with a smile and the quality of the food be worth the money I paid. I will never visit that location again, I think customer service training would be helpful at that store. The store number is #12107 transaction number is #301204812216121121739.

20

The Burger King at 9668 E. Riggs Rd, Sun Lakes, AZ.
The store is frequently only open to drive thru. and closed for in store dining.
The lady at the drive thru at 5 pm today was extremely rude and when I commented I couldn't come back if the service stayed this bad, she said "Fine, please don't come back". Is this the way to treat your customers.
This store could again be a very busy store if we could count on it being open when we got there.

20

I stopped this morning at the burger king in Thomasville, NC at the corner of Hasty School Road and National Highway. I ordered 4 loaded croissants and four small hash browns. After getting to work I find that none of the croissants had all the meats which makes it loaded and one had no meat on it all and the hash browns were so over cooked they were hard as rocks. Of course it is to far to go back to complain. I have been going to this particular store for years and have had no complaints until the last few weeks. Two weeks age I ordered the same thing and there were hardly any hash browns in the pack. Both of the times it has been the same crew and this is beginning to be very unacceptable.

60

I love the Burger king on Russell Parkway in warner robins- staff is friendly, food is great- BUT ITS SO SLOW cant eat here anymore and I am a 6 day a week lunch customer- People have to be out of the drive through line in 10 minutes under 15 max- mcdonalds takes about 8 minutes

Let me give some pointers :

Cant be slow for guest during lunch- people have have short lunch breaks
Time is money to people
Turn on fryers at 10 am not 10:30 when you start servicing lunch- think ahead

when cooking food on a line- you always put down whatever takes the longest first - so example for a burger with fries- you drop the burger, after that the friend, after that get bun- now get the wrapper ready- when bun is done put it down, add sauce, get burger on the bun, scoop your fries- and go- you got cook in correct order when cooking food.

If you turn your fryers on in advance, and cook food in the order of what takes the longest to cook first- your solid- and once the longest item to cook is done, the rest of the food should already be prepared- that's my Line cooking 101 for the day.

20

After a really long days work My husband decided he wanted to go to Burger King near us to aint near us to get the new ghost Burger unfortunately when we arrived one the door was locked A gentleman inside came to the door and unlocked the door until my husband and I that unfortunately they were not taking orders at the time because they were on a break this is a fast food restaurant I understand that they are probably under staff which I would have been completely understanding if they would have told me that my food would take a little while not that they're on break for the next hour and a 1/2 are you kidding me. We went to the location in Racine Wisconsin 5400 Durand Avenue worst place ever now we'll never go again I would love to give this place a 0 star rating but unfortunately I and a but unfortunately I amunable to.

20

Burger King in Donaldsonville they got pll dat been working there they got fired for no reason they hired pll dat all the way in br to come help dem like we do our job she messing everybody schedule up they be stealing money blaming on ppl like who finna pay that

20

I am very curious as to why all burger kings do not have tacos I have frequently purchased tacos in the afternoon @ the Hanover Park IL location
However once again , this evening No tacos !! The last visit - I had the employee sitting ON the Counter - while saying - “nope no tacos tonight - we’re not making them “. There’s never a thank you or kiss my a$$ from any employee either .
Once I settled on burgers - I got home only to find out I had stale bread !! I tried to avoid cold food by going inside opposed to drive thru . I did get the hot burger , but -I then had stale buns !!
I understand now Why the lines @ McDonald’s far surpass any line @ Burger King
You either get burgers that have sat out
Cold fries - stale buns
& NO TACOS !!
Why ??? Because they simply weren’t making Tacos tonight !! OR no delivery - !!???
I understand Help is difficult these days - but this has been an ongoing happening @ Burger King
$ 30.00 later here - & couldn’t get what we truly wanted !!

20

A simple cheeseburger combo was all that was ordered. Pulled up got drink. Window closed few seconds later the young man open the window and said it’ll be a minute your fries are coming up right now. And then an African-American woman behind him says you please pull up. I said he said it would just be a minute I’ll just wait she close the window. And open the window back up so I asked you to move up I went wow how do you treat people like that so I said I would just wait. She close the window again she’s ranting and raving to all her employees that are standing there and mind you they are three teenagers three teenagers watching it the whole time they’re not getting my food could’ve been done by now . How do you treat your customers like that. I’m a professional I am I job if my employees ever did but she did they would be fired immediately. I understand you had trouble getting people to work but this is unacceptable. I will not be back to Wadsworth Burger King. Nor any other Burger King. And I will tell my friends in anyway I know not to shop at Burger King this is unacceptable all over a cheeseburger

20

American flight last week because the Burger King in Athens Georgia on Highway 29 is never open in the afternoon that we can see the employees in sitting well they’re open now but they’re closing for shift change 20 to 30 minutes probably but they will not serve any customers during this time either it just seems like there’s always any excuse to close the restaurant and nobody be there to serve food

20

Worst customer service I have ever received. I dealt with the manager on duty at the Burger King located at 1931 Earl L Core Rd., Morgantown, WV., on Friday 9/30/22. I placed my order and was advised of the total. When I arrived at the pick-up window, the young man waiting on me could not get my order to appear on his register. He asked for help, another worker came over and instead of showing the young man what to do, she screamed at him and she rung my order in again, with the total coming back a $1.00 more. When I asked what was the difference, her comment to me " that is just the way it is". I advised that was not a good answer and she started screaming at me. I have been an insurance advisor for 37 years and responsible for the local Morgantown office. I can assure you, if I talked to a customer the way I was talked to, we would not have any business. When I asked for her district managers name, she said she did not know who it was. Transaction ID 81149-9121-00539-021849

20

Whoever brought my food out was a miserable little girl who was rude to me my mother and child

20

Found hair in my food at store number #04475 the girls that work there did not have hair nets on

20

Went to Burger king on 3063 disciple lane in new port richey ,fl. Went inside, and was asked what i would like. Had a free whopper t mobile tuesday, and was told that their computer system wont take the code. Then i proceeded to take an offer from the app for a bogo whopper. She then proceeded to tell me that they have trouble with that code as well. I dont understand how you can have offers on your app, but then you cant use them. I ended up paying full price for everything, and am not happy about it. It will be a while before i go back to a burger king because of this. Fix these issues!
-Jason Weiss

20

I would love to know what’s going on with the brand new Burger King in Inman sc. they always out of stuff last week didn’t have meat today didn’t have large or medium cups or soda drinks. I mean really this is a brand new store and there always out of stuff. It’s really sad to be honest and y’all should be ashamed of this store!!

20

Very nasty location in Burlington, Kentucky drive thru window will make you sick. It is very dirty and nasty outside of building is in need repairs also the parking lot is filled with large pot holes all over the lot needs repair.

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