BlackBerry Complaints Continued... (Page 1)

My experience with Rogers Telephone Service today in regards to my blackberry 9700. I upgraded to the most recent version of blackberry software a few days ago, since this update, my phone battery drains 3x faster than normal resulting in me charging my phone at noon and again in the evening and then a 3rd time overnight.... I also have been receiving text/voicemail text messages hours (up to 12+) after people have sent them...So I go to a rogers store at st. vital mall and the guy doesn't do anything, just writes down a number for me to call (TECH SUPPORT)...FANTASTIC

So i call the number, After trying several times to navigate through their automated voice options i finally speak to an operator (she helps me out by telling me the following: 1) I have to DOWNGRADE to the lower version i previously had due to the fact that the latest version my phone can't handle...sweeeeett. 2) I then have to turn off my phone after our phone call, take out the battery, let it rest for 2 minutes while she resets my network...fine, so I do that.)

She then sends me an email telling me how to DOWNGRADE my version of blackberry...ok sounds good, So i follow the instructions in the email and low and behold, when i have downgraded, i have lost all of my contacts as well as all of my bbm contacts...AREEEE YOOUUU F-IINNGGG KIIDDIIINNNGGGGG MMEE BLLACKKKBBERRYYYY)....I am getting an iphone, I BETTER BE either allowed to cancel my contract free of charge after this terrible experience...feel free to comment oh and if everyone would be so kind to text me their number and say who it is...that would be just peachy lol (my pin also is XXXXXXXX) PLEASE RE-ADD ME)...JESUS

I got my Blackberry curve 8520 in the month of may, fist it stalled and I could not use it, gave it in at Vodacom, waited for 3weeks and got it back, 1 mouth after that the phone started to just go off by it self all the time till it didn't turn on again, whent in again for 5weeks and they gave me a new phone, the same day I got the new one my screen go all white, its just working if its on charge, if I plug it out, it goes all white again and aim not, not, not happy because iam paying every mouth for a phone I don't even realy have! Don't want the Curve 8520 anymore and i where a big blackberry fan, but how can I be again if it just go on and on and on like that all the time??? You guys tell me???

I've had my BlackBerry 9300 for about a year now. I've tolerated it until now. Within the last two weeks or so it randomly shuts down. It goes dead. I have to pull the battery. Once it reboots, it shows a good charge, but it continues to shut itself down. I've replaced the battery with a brand new one, but to no avail. I realize I'm out of the warranty window, so I'm stuck with a blackberry 'brick.' I am extremely disappointed in the quality and performance of BB phones and will switch to either android or the iphone asap. It appears this is a very common occurance for BB, but they refuse to make it right -- this buisiness model will be their downfall.

It won't be for the lack of customer complaints that caused the extinction of the BlackBerry. If they truely want to succeed, then they should recall phones with this problem, then fix the problem -- seems simple and honest to me. But, we live in a world where the customer doesn't come first any more. I had purchased a blackberry curve 9300 handset, but the phone was defective as the screen had bubbles and the main screen was loose. I had given the phone for replacement on 16th nov morning and was told that i will get the new set in one day after the approval from the company.

Now it has been two days and the service center person says that the company person who is to give approval has gone on a holiday for indefinate period and they do not know when he will be back, but I have to leave for kolkata tomorrow on 19th and hope to get my phone as soon as possible.

Dears, we have used the Blackberry curve 8520 but we have some problem
i want to installed the application of Microsoft office and Microsoft world and Adobe reader, but of these application is not found anywhere. please tell me the location were i founds of these applications. i am waiting for your reply.

thanks,
Muhammad Farhan Anjum
pakistan

I joined the blackberry family in 2011 and was happy with the service and the phone up until I decided to upgrade to Blackberry 9300. I had my BIS set up, and got right to downloading, my first hiccup was that it was extremely slow, but other than that I had no complaints. And then eventually at times when downloads became fast I couldn't help but notice that my airtime too was fast disappearing. After losing airtime of R50 in just 2 days I decided to call the MTN customer service. However the woman I spoke to wasn't of much assistance, as all she could tell me was that blackberry now charges its clients for downloads. Now, I would like to know if this is true and if so why we were not notified

Upset client
Zanele

I have taken out a contract with MTN for a Blackberry Curve 9360. This contract was taken out on the 24th December 2011 and within 3 days had to return the phone 3 times. The phone kept restarting itself and didn't stop. We were advised that it could be a bad batch and were given a 4th 9360 from another batch. Well guess what it is now the 16 January 2012 and the 4th phone is now doing the same thing. It just reboots itself and keeps restarting. This is so irritating as now we have to go back to MTN and see what they can do. We were also advised that at the branch where we got the Curve 9360 in that period they had received 11 exchanges which surely shoudl ring alarms. If the phone is faulty take it off the market. It is time and energy wasted going back and forth to service providers.

I got my daughter a blackberry curve on contract , for the first week it worked fine , then after that it kept displaying sos initialisation failed. For 3 weeks she couldnt use the phone , except to play music , the phone she dropped and after i took it to carphone warehouse to ask about why the sos was displayed , they sent it off and then informed me the phone was damaged due to ebign dropped? How the hell can that be when it was not working before hand , I was told it would cost me £170 to fix , which was out of order as i only had it a week and it worked only for a short while , then .

I collects the phone after stating i will not be paying the huge bill , and no repair was done , i brigns it hoem only to find that it worked again . then it kept displaying sim card error , and again all was sorted . I think it is disgusting that people are treated this way and are expected to pay for a contract when the flippign thing doesnt work , i wish now i neevr opted for a blackberry. It's an outrage

I am not sure if submitting a complaint helps or not cause does Blackberry manufacturers actually red the complaints and respond?

Yes For me i am sending this to you very first time and don't understand how under warranty phone not acknowledged becouse of recipt, its related to my blackberry device 9780 (white cooler) EMI- 357175042399369 and pin - 277558EA bought in month of February and gifted to me by my friend on FEB 2012 on birthday, now on very next day (20th Feb that phon was non operational so blackberry offered me a new phon with replacement and now this is working very fine, but from last month my device Batery is hardly giving me backup for 4 hours, on 16/02/2013 when I reached on blackberry
Service center. Ground Floor, 739/1, Parshvanath Building, Opposite To Motorola Building, Old Gurgaon Road, Gurgaon Sector-14, Gurgaon-122001, Mr. Lokesh and Saurabh singhaniya refused to handle it due non availability of recipt which was wrongly taken by at the time of hand set replacement, that time I was not at all aware that they should not. Suppose to take it, as per service center also my phon was under warranty,

This is relly frustrating that you are not going as per your system and a peace of paper is so important rather then ur customers... What I will do for this phone which is giving me backup for a maximum 4 hours..,

On the 2nd day after purchase, I handed the handset(9320) to the shop from where I purchased the BB handset. He received the handset in healthy condition without any scratches, etc. From that day, he followed up with service center and committed that replacement of handset will be given. But after 15 days, I was handed over same handset by shop owner with its motherboard replaced and scratches on the body, which I refused to accept. My handset is with the shop owner who is refusing for replacement inspite of committment. Replacement(DOA) was also promised by Mr. Chirag(Blackberry service center, Thane, Mumbai).

Somebody please help!!!!! i got a blackberry UK used in feb 2012, i was happy coz that would make me get information about things happening in school on time nd for me to have a feel of having the most talked about phone on earth!

On the day i got the phone,it showed some signs but i could'nt place what the sign was,nd i did'nt have much to say about the phone coz i just bought it nd did'nt know much about it ,one month into the purchase i started noticing that when calls comes in, i don't get to pick it,the phone hang often than necessary,and so much more.

Two Months into the purchase, i got tired of the Uk used phone and decided to get a brand new phone hoping the experience would be different Alas!!!!! it did not,coz 2month after getting my blackberry curve 9360 it crashed beyond repair and warranty covers basically nothing in Nigeria when its comes to phone issues!

Please is there someone out here who could be of help to my present pain? coz the phone costed me almost all my savings. ***Hurt deeply***

I'm writtin to let yous know I'm not happy I have downloaded and paid for a few apps now and they are not appearin on my fone so I'm payin for them and not gettin to use them if this doesn't get sorted very soon I will not be usin my blackberry for much longer and I will tell all friends and family that yous scam us by doing this its a joke! Why is this happenin?

I have been a Blackberry user for a number of years. The qwerty, trackpad, e-mail, battery life and simplicity of the OS was something that I appreciated over the competitors. The Blackberry's have been the best for business use. The only upgrade that was needed was improved browser, increase in business applications and multi-media capabilities.

You wasted so much money and energy with the Z10. Very few Android and Apple users will have any incentive to switch to the new Blackberry OS, while alienating the loyal and core users. You aren't being Blackberry anymore. You are being an Android and Apple copycat company.

What is going to happen is there are going to be loyal customers that will choose to move to Android. Not for the touchscreen. I am saying the qwerty keyboard phones. I don't understand what the company is thinking. Another idea is to use the Android OS just for a full touchscreen phone and leave it at that. Try to get the market that way.

The Q10 and similar physical qwerty phones should be the basis of your business. I have heard that there is a lack of basic function capabilities on the new OS. For example, the search function used to be great before 0s6. You could punch in a word and find a contact based on the information in the notes section. I don't understand why you took that feature away. It caused people that relied on putting information in the notes section for seach purposes to now lose out on that way to find contacts.

The browser has been average and this is why you had to improve it. Great, we are all happy for the improvement but please don't take away features that the loyal customers have grown accustomed to having. I care about the company. I want you to succeed but it has to be with your niche.

I hope this reaches someone at Blackberry.

In March 2011 I purchased for myself and family four blackberry curves, an expensive adventure, but we were excited to have them and I have maintained the equally expensive monthy fees asscoiated with the phones as we enjoy them very much. Even when we went without the phones operations this past fall due to the blackberry system crash we stood strong behind the cell phones we choose. Unfortunately these last few months I have had to question our choice. Our phones have started to freeze, to randomly scroll through text, to constantly having to remove the battery to reset the phone, delays in receiving calls and messages to not receiving the update noticifications for the installed apps.

To help I contacted the establishment I purchased the phones from, they recommended updating my OS. So I did the update on all four phones. The problems did not correct, they got worse, and one of the phones completley stopped working. I now have a sour taste in my mouth in regards to weather I did make the right choice for a cell phone. The phones have been sent for repair, yet I now have concerns in weather or not this will be a recuring issue how often will I be without a cell phone, that I use for work and still have monthy charges for.

How fortunate for me that these problems started shy of one year of ownership, as I am begining to think that the cell phone that I was so excited to have was actully a bad choice. I now have to question if it Blackeberry's business practices to make and sell products that only work long enough to start costing their customers money. The iphones are looking very good. I would only hope that you will find a resolution to renew my faith.

Well let me tell u something about the blackberry bold 9800..., It switches off when it likes, the flash works when it wants to! Even though its got 3G, it dose not go on to the internet in the early hours of the morning "2am to 5am" while i'm at work. I'm not going to lie. I have owned the Blackberry Curve before, and when i laid my hands on the Blackberry Bold 9800 it felt like no other! I ended up buying it! I find it so useful it helps me at my job "during" the day time. But it would be nice to have the internet when i need it! Its my second BOLD now, and i'm not impressed neither are the people iv been speaking to! I would love to buy the new bold, but i refuse! Because i am not going to buy such an expensive phone just for the looks! It would be nice if i can get a reply or a suggestion to my complaint.

I bought a Z10, it did not work, they said I have damaged the SIM card holder, it was not under warranty so cannot replace a new one. I asked for a quote to have it repaired and two weeks have gone and they still cannot quote me a price. What kind of company am I dealing with? How much longer do I have to wait for just a quotation?

I purchased a Blackberry 9360 for my daughter on 15 September 2012. On 26 September 2012, 5 days after the final date for return, the phone stopped working. I took the phone into Vodacom Fourways Mall and they sent it away for repairs. 10 days later I collected the phone, but it only worked for 2 weeks. I took the phone back again on 10 October 2012. After a month of the phone being in for repairs they called to say there was a refurbished phone waiting for me. I was not happy with his and asked if I could rather pay the difference and purchase a better Blackberry as this model was obviously not great. This wasn't possible. We have now had the phone since 10 November and it has never worked properly. today the front cover started to come loose!

I am so disappointed as I am a big Blackberry fan and both my daughters have one so do I. The problem is it appears that if you have this type of problem with your Blackberry there is no one to contact to get assistance in sorting it out. the vodacom shop where I bought the phone don't seem prepared to help as they say its a Blackberry problem and all they can do is keep sending it in for repairs. At this stage the phone has been in the workshop more than out. I would love to pay in the extra and get my daughter a better phone.

I have a Blackberry 8520 which was purchased in February this year. The phone has always been taken care of. Under the terms of purchase the phone had a 1 year warranty. The phone will no longer charge. The Phone has been sent to Blackberry who have advised they will not fix the phone under the warranty because covering the charing of the phone is not covered!! This is a joke. The phone should last at least a few years and not break within a very short space of time.

So I've had a lot of problems with slow downloading while i have 3G so i contacted my service provider where I've been told than Blackberry is blocking of downloads only letting browsing... As I 3 year Blackberry customer I've started making use of Blackberry because of the unlimited downloads as it was advertised on national TV. If this is the case that Blackberry do prevent its customers that pays there BIS to be able to download I for one will not buy a Blackberry again or choose a Blackberry when i upgrade. To make my point of view stronger I am not the only one who feels this way as according to forums and answering sites thousands of Blackberry users feel the same way. Even 90% of the people i know that make use of Blackberry also say that they will rather then make use of tablets, Iphones and other hand sets. So here by Blackberry will have a loss of thousands of customers. I for one do understand the fact that numbers of user do miss use this privilege but in advantage of Blackberry its self it will be more wise to rather set a limit like normal uncapped internet service providers do to prevent miss use but still keeping customers happy. I for hope that this issue will be taken up seriously and that actions may be taking in order to fix this which are leaving numbers of Blackberry customers unhappy and leaving a none satisfying thought in our mind regarding Blackberry.

I will start by saying as a loyal customer to canadian business and products regardless of your declining success my wife and I bought new blackberry bold 9900's. After a couple of months her screen began 2 act up. She toook it back to rogers they opened it up and could not see any reason for malfunction so they sent it back to blackberry who never contacted her about what was happening. Long story short she contacted rogers and rogers contacted blackberry who claimed water damage. We could not believe this claim because nothing bad ever happened to it for there to be water damage. Sorry to say unless you, blackberry provides some compensation you have lost another two customers. 

my elder brother just eturned fron United States and he gfted me his Blackberry. As the condition of the Blackberry set was not good, i decided to go to service center but they refused to give service what they said that we could not give you any suport becouse you got it from out side of india so you plz tell me where should i go to get the ervice?

After buying a playbook for my daughter along with 3 other work colleagues all of our playbooks have the same fault and can't be charged, when sending off to be fixed blackberry have said it is usb damage and won't cover the repair even though it has been very carefully used. I am absolutely disgusted and will be warning everyone I know to never buy anything from blackberry! Clearley as it is not an isolated incident and has happened to more than 3 others the same make it is poor quality with faults. Currys where it was purchaced from have also said they have had alot brought back with the same fault, it is disgusting that blackberry can be doing this to consumers, I shall be taking it further!

Bought 2 9900 6 weeks ago 1 replaced with in 24 hours same one back in shop weeks later got it back 2 1/2 weeks later and trade it for a I phone the other 9900 has had problems of freezing up and shutting off at random finaly got around to taking it in last week Sask Tel my provider reflashed the hard drive picked up lasted for 3 days and it started do the same thing all over again dropped it off for repair last have sone shitty loaner again not very impressed to say the lest all i want is a phone that works when you pay good money for one.

Ps pissed off

Hi I've been a blackberry customer for some time now and never had a problem but recently I've been Having trouble activating my blackberry messenger can you explain this as my son also is a bb customer. And never has a problem I rang orange 3 times and they keep fobing me off saying its nothing to do with them its to do with blackberry so if this problem aint solved soon me and my son shall go else where for a mobile that works thanks for your time in reading this and can't wait to hear from you

i am deposit by device 2times but your service center is not repair it nand saying to me that a device send by a factory but they are notsending that .... right now my device sumbit at your care center more than 20days but no call comes form your service center when i am call they saying to me we are call back in 10to15mint but they not call nd after they to pick the call

i have a blackberry 8520 (curve) that has a broken charger slot this is the 3rd one that ive had & all previous phones broke in the same place, this does not fall under parts that my insurance cover. i'm extremely annoyed about it & believe that this modle phone should have been recalled as this is a common fault.

Hi have a blackberry 8520 and using my browser and us browser i used my bis plan and was able to download larger files to my phone and it was a focus of my blackberry as it was shows that i missed out on! And naw there's word going around that blackberry has now denied access to large files and it upsets me because its one thing that i wanted my blackberry for and I'm trying to download since last Friday and its constantly canceling off i have tried downloading over night for past 3 nights and even waited up till 1 just for downloading and all i have been is disappointed and I'm so upset please make it better because its defeats my purpose of. Having a blackberry when the internet is just as any other phone.please sort as a matter of urgency!

I bought a BlackBerry Phone (8520 curve) on October 3rd, Activated it for the first time on Oct 6th and the phone got DEAD on Oct 7th. I went to the store from where I bought the BlackBerry on Oct 8th. They told me that they will have to send the handset to the BlackBerry Service Center, and the process will work faster if I go there myself. I went to the Blackberry Service Center the same day (Oct 8th) at Lajpat Nagar. They gave me a DOA (Dead on Arrival) certificate and told me that I can show this to the dealer and he can replace it. They said that I would need to have the box and if I dont have it then I will have to check with the dealer as to how he can replace it.

Incidentally, I had thrown away the box after activating the phone as I thought that I would not need it any more.

I went back to the shop / dealer the same day (Orange Cellular SHoppe, 134 A, Taimoor Nagar, New Friends Colony, New Delhi - 110025, #26840506) and the shop keeper refused to replace it without the box. He said that they cant do anything about it. I have gone through the BlackBerry Warranty on the Blackberry Site and it does not mention anywhere the requirement of a box to replace the phone.

I have purchased a Black Berry 8520 ( IMEI no- 357257043437982 ) on 25 may 2011 from Mobile Store Ahmedabad Gujrat (India). And after using couple of weeks i found it was hanging frequently, then i handed over to Black berry service centre & they've just updated the software, but the problem was remain same & the same thing is repeated four times & every time they just update the software & said your problem is resolved but my problem is remains same. So just in 2 months my phone is serviced four times. Now i am fad-up with the black berry services.

So, i send them a request for replacement of handset but they didn't reply.

I am being unnecessarily harassed by the shopkeeper. At the time of purchase, the shopkeeper never mentioned about keeping the box with me in case of anything going wrong with the phone, for a replacement. I want to take this up with the right authority and file a case against the shopkeeper for harassment and refusing to comply with the warranty procedure.

Dear Sir,

I would like to inform you that i had purchase the blackberry handset model no Bold3 -9700 from S.R.TELECOM, SHOP NO-4,KADRI PARK BUILDING,S.V.ROAD,IRLA, VILEPARLE (WEST),MUMBAI-400052 on dated 6th Nov 2011,Bill No-03471.but on saturday (i.e 4th May2013) suddenly problem occurred in my handset and i went to the Blackberry service centre at V CARE TELCOM SERVICE CENTRE, PRIME MALL,IRLA ,VILEPARLE (WEST),MUMBAI -400052,but i found it was closed on sunday . Today (6th May 2013) i went to the same service centre & also at Dadar SAP MOBILE SERVICE CENTRE 202,N.C.KELKAR MARG,OPP.PLAZA CINEMA,DADAR(WEST),MUMBAI but both the service centre are closed.

My warranty period will be lapsed tomorrow but due to nonavailability of service center.i couldn't handover my mobile handset.

This is for your information & records
shashikant palve

I am currently living in south-africa and I am using MTN as my service provider. I am using a blackberry curve 9360. The internet speeds are limited for all MTN users, beyond normal use for internet, I wish to know why is that so and when it will be fixed. I pay my monthly BIS fees so I demand service for my money and so far I am not happy with the service. I am asking you to replay me on my query. For me and my fellow blackberry users are deciding on turning to other phone brands on the market. As well as Vodacom users are reporting the same problem, I wish for you too look in to this and let me know as soon as possible. Thank you for taking the time to read my query and complaint.

Do not buy the blackberry z10. I have bought two of your products due to its popular demand for my boys, aged 14 and 15. The product is the blackberry Z10 cell phone. Since the purchase they have been very happy. However recently things have not been so great. We bought the first one in June 2014, the second one in September 2014. They have since then been fine till like i said recent. The second one that we bought has now stopped working or not charging or not even switching on for whatever reason. To which we thought at first was our sons fault for doing something to the phone, as kids sometimes do.

So i took it in to a cell phone repair shop and they came back to me and said they cant fix it, its a blackberry problem. I had to pay for them just too look at it. I did not understand how this is a blackberry problem. So i took it too a second cell phone place more reputable, a blackberry cell phone repair shop in shelly beach port Shepstone. They funny enough told me the same thing. Only to say that they had 6 or 7 other z10 cell phones with exactly the same or similar problem.

I said to them i believed them because the first cell phone we purchased had started doing the exact same thing the second cell phone did. And it has now also stopped working with the same problem as cell phone two and it started its faults not even 3 to 4 days after the second cell phone had been taken in to the first cell phone repair place. Now i don’t believe that both cell phones could have been damaged in the same way by two different people at two different times with the exact same problem. Not possible. I would like to know how blackberry would be responding to this.

Please help me. I am using a Q10 and my blackberry app world doesn't open when I try to open it. It will write 'unable to open app world'. Please I need an urgent help and can't believe that I cannot get in touch with someone at blackberry customer service desk. I have tried calling phone numbers and everything else and still nothing!

I purchased the blackberry playbook tablet on 9/13/13 and is no longer working. Not only does it not work now but it was almost impossible to download music or music videos from my laptop. It has been nothing but a hassle since I purchased it. Ironically I purchased a similar tablet from another company for my wife at half the price and it works well in all areas. I can certainly say that this has been a lesson learned. Thanks for all the aggravation and wasted money

Sir, I purchased Z 10 Smart phone of Black Berry on 3rd April,2013 from Master Communication shop at Banjara Hills, Hyderabad and used a week. It has developed that no ring tone when I receive call and when I switched to speaker phone which is disconnecting. This has given to Black Berry Service Center Begumpet,Hyderabad office Vide Work order No. HYD/BB/13/01590 dated 15th April,2013, IMEINO 354010056515910 HAND SET of Z10. It is not understood from service center when can I get my phone . Kindly help me .

I had purchased a Blackberry battery on 15th December 2012 from an authorized dealer – Ambe electronics, in Noida. About three or four days back the battery started getting discharged while talking on the phone. I went to the dealer and told him the problem. He said that the battery needs tot be changed as it is not working properly. I told him that the battery was purchased just three months earlier and it was not possible for such a reputed brand’s battery to go bad within three months. He refused to listen because if the battery has packed up in such a short time then they must’ve given me an old battery. I would appreciate it if you would take action against them for giving me an old or maybe a local one and please do solve my problem.

I renewed my blackberry contract from the vodacom shop in George at the Mall in January 2013 (end). Since then my phone had to go back to get a new batttery and on Friday I took it in to be looked at again. It gets warm and the battery don’t even last a day. The assistant there told me they will have a look and that it might need a software upgrade. On my return to find out what the problem was, I was told that they need to send the phone to JHB and it would take a week to get back.

I wasn’t asked to sign a thing, it just went. Today I was told that it might take up to 2 weeks to get my phone back. I will never ever get a blackberry again!!! My phone is my work and in the less than 3 months I had my Blackberry 9320, I had to take it back to the shop twice and now I don’t have a phone for 2 weeks! I didn’t even get a loan phone-nothing! I am really dissappointed in blackberry! I tried to get out of the deal to try and get another phone, but no! Not permitted. Really, really, really bad service and fed up with this.

well its very sad that a person has to take out time to find a complaint dept. nd write how miserable he fells secondly as a user its my 3rd bb and the services after buying it are still the same.

My bb is at the service centre since 25 days for repair or change even i dont know that because no body has taken the pains to respond back neither will take i am quite sure as the stipulated time to receive back my cell has already passed

p.s (i ve already spent hours to get my bb repaired , if possible please reply back or writing this compaint was also a time waste)

I had a blackberry 8520 from Vodacom, it got damaged I paid for it to be repaired and when it was returned it was faulty again, i sent it back I was sent a re-furbished phone as a repalcement and now this has also broken. Now Vodacom wants to charge me R885 to have it repaired again, they say maybe it cant be repaired and then there is nothing they can do about it. This is the cell replacement they gave me because they messed up my first repair. Now I keep getting the brush off and passing the buck story.

Hi, I am using Bold 9790 worth 25000inr, but from first day its Battery is very poor. I have visited their custmer care center as well but initially there is LONG Queue and then even without listening to fault they just ask to handover phone for 10-12 days. I must say Blackberry is MOST pathetic vendor in india.

To whom it may concern, I took out a contract in January 2012 with Phones 4 U, Lancaster, Lancashire, United Kingdom. I was misold the contract as I asked for a Dolphin Package and the sales assistant alerted me that new plans had gone into action and the lowest tariff for the Blackberry Torch phone I had chosen was a Panther Package at 36 pounds a month .

This gave me 900 minutes that I did not want. After realising that I had recieved the false information about the service plan for the phone and I could actually get a cheaper package through Phones 4 U with 300 minutes at 26 pound a month I went straight into the shop less than a couple of weeks later to explain the issue and I was told that I could not edit my service plan for another 12 months.

I then consistantly had numerous problems with the phone which led me to visiting the Lancaster and Barrow shop several times about my phone due to it crashing, the camera breaking and saying it was open in another application etc. I was told to reset my phone, carry out an update on the phone, to plug my phone into the computer etc. All of these suggestions from Phones 4 U never actually solved the problem, however, I put up with the phone for a further 11 months.

Then suddenly the keypad on the phone stopped working all together. I sent my phone off for repair through Phones 4 U to the Blackberry Repair Centre. The phone was sent back to me after three weeks explaining that it was beyond economical repair and that the phone had liquid damage. They explained that this did not necessarily mean dropping my phone in a bowl of water it meant that there was a build up of condesation in the phone.

The phone has never been put in a bathroom nor has it been out in the rain unprotected. I have always kept the phone in a leather Blackberry phone case that I purchased through Phones 4 U. Unhappy with what Blackberry had said as I still have 12 months remaining on my contract which adds up to 432 pounds for the whole year I returned to the Phones 4 U store.

They noted that their was no signs of liquid damage on the indicators inside the phone and on the battery and that the liquid damage was only internal. They contacted Blackberry and asked them if they could reassess the phone and they refused to allow me to book my phone back into the repair centre for a second look or even to be assessed again so that I could find out how much it would cost to repair. The Sales Assistant in Phones 4 U then rang their Customer Services line to explain that I was dissatisfied with the level of aftercare I was recieving and that I was unhappy that the Blackberry Centre had explained it was liquid damaged and refused to allow me to re-book my phone into the Repair Centre.

They explained that Blackberry’s decision was final and their was nothing else they could do. Unhappy with the information I had recieved and distressed at the fact I would be paying 432 pound over the next 12 months for a phone that I wasn’t using I then asked if they could change my Service Plan and hopefully reduce it.

The Sales Assistant rang Orange Customer Services to see if they could change my Service Plan for the next twelve months. Orange said I could only reduce my Service Plan by one stage and this would mean only knocking 300 minutes off which would reduce my bill by five pounds.

Preferably I would have wanted my bill to be reduced to the lowest minutes (300 not 900) that I had originally asked for when I first started up the contract and for my blackberry bundle to be removed from my Service Plan as I no longer have a working Blackberry! However, Orange stuck to their guns and continued to alert the man that I could only reduce my bill by the five pounds.

This was the final straw. I then went to the local “Mobile Man” to see what he thought of the phone. He let me know that the build up of condensation was not beyond repair and he booked my phone in to be looked at. If the fixed then it will cost me a total of 38 pounds and if it is not fixed then there is no charge.

A complete difference to what the Blackberry Repair Centre had told me and a complete relief that there is still hope for the phone to be fixed. If I hadn’t gone out of my way to see if their was any other solution then I would have lost out on a 500 pound phone and had to continue paying for a phone for the next 12 months whilst I am at University.

If my phone is not repaired through the mobile man and I am left to continue to pay for a contract without a phone then I will be contacting Trading Standards or Citizen’s Advice as this problem is causing me a lot of distress and upset and I feel that I have completely been let down by three different companies Phones 4 U, Orange and Blackberry.

I buy a new Black berry after fighting with my husband, & after that my husband went with me for making companlaint in Office of black beery in Pitam Pura, just after 23 days all of sudden my black berry mobiles 9790 get dead , I had again submitted this mobile in Pitam Pura office but its more then 3 days & i have not recv any reply form the office

I am a Swaziland Blackberry subscriber, I would like to know why, or howcome Swaziland is charging us blackberry users for our internet connection as well as for our apps.. It is apparent to me that else where around the world you don’t have to pay for your internet usage. -2 we pay R90 a month for our bis but still have to pay for our app usage and internet usage. We are billed for everything regarding blackberry. To top it off we have to have airtime on our mobiles constantly other wise we cannot use our internet, bbm, facebook ect. We are billed even if our mobiles are idle. Is this legal? And can Swaziland be liable for these charges or do they have the right to charge as they wish???

i had surrender my mobile once again to M/s Dugar sales on dated 04.01.2012 at Ahmedabad, Gujarat,India wide ref no . pL kind to note that third time i am sending back my mobile and also note that this mobile remain inoperative more than 60 days out of 150 days. As previously 30 days due to non availability of battery and than more power consumption than warranted specified in your marketing brochure.Due to CDMA in built sim card system i can not easily switch over to another mobile and my work suffered a lot. Please note that still i had not received my new instrument and my service provider still not got from the co.

You r requested to verify my emails and complaint so that u can evaluate my case properly. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I recently purchased a blackberry curve 9360 after reading about its spec on the website, 14 days battery life? Lucky to get 1 day. After reading few forums seems the best thing is to turn off many of the apps etc, if this is the case i should have stuck to my old phone, i wouldn’t even think of listening to music or anything like that cause the battery drains so quickly. Are blackberry going to come up with a solution to this problem (a better battery for starters) Don’t see why we buy a phone only to be told we are using it to much or turn things off!

Attention!! Help me blackberry!! Where can I make a complaint! My blackberry bold EXPLOADED while charging last night! It almost burned me! The battery looks just like aluminum foil now and the whole back of the BB Bold melted like styro foam! It was only charging less than 3 hrs!!!! We dont know where should we complain this!!! Has this ever happened ?? We purchased it in Dubai and the battery is from the original pack of BB. Please contact us back!

I have a blackberry Storm for about one year now, and would like to say this is the worst phone I have ever had. When I have to rebot every couple hours thats bull. We buy these phones and pay alot of mone to use them all the time. I no long can rely on a blackberry, there have been plenty of times at work that I have to call someone and my Blackberry hasn’t worked and i had to use my work phone or someone elses(either Droid or a I phone). I don’t think thats what you guys want. I am not going to buy a Blackberry again. I was very happy with your old phones, not so much now. I will be making a switch to the droid.

I just thought you would want to here from a regular person, maybe one day you can do better( if you want to stay in business). I know I’am one person but add one person to somemore people thats alot. If you want to write back you can reach me. Just thought I would give some feed back!

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time. I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem. The 8520 don’t seem to have that problem but their keyboards and speakers are apt to give problems.

It was suggested that I have the phone sent in for repairs. Everybody was under the impression that Blackberry is great and do not really repair phones – they replace them. Someone had received 4 new phones since January 2011 because of the same problem. I duly handed the phone in on 7 Ocober 2011 at Vodacom Repairs, Port Elizabeth – job number 7123713-35178303. Imagine my surprise when I was phoned on 17 October 2011 and told that the phone was damaged and I had to pay nearly R600 to get it fixed.

It is an understatement to say that I was not amused. I have never dropped the phone, mishandled it, let it lie face down, always keep it in a leather pouch etc. I would pass a lie detector test with flying colours. It is very funny to me that my problem due to “damage” is exactly the same as a lot of 9300’s experience. My model is the one with the silver edging. It was the only ones left to choose from and I was warned that although better looking, the silver scratches very easily and I must be careful. Surely, if I had “damaged” the phone the silver edging would be scratched? Why is it not????

I am quite disgusted about the way this has been handled. You get told to phone the call centre (my absolute pet hate) when you want to explain and get the matter resolved. The person on the other side is not interested – after all where is the accountability with these call centres? Every time you speak to someone different and have to start at the beginning re-inventing the wheel again and again. They trade on the fact that eventually you will just give up.

It is very simple – I want my Blackberry repaired or replaced at no cost. How difficult is that? It is bad enough that we had to go through all the inconvenience of the system crashing recently. Do we now have to put up with uncaring service as well? I hate being accused of something I didn’t do, but insult doesn’t have to be added to injury as well. My wife is due for an upgrade at the end of the year and I wanted her to get a Blackberry, but after all the negative publicity and opinions, am having serious second thoughts.

Theres a man who has died (Steve Jobs) and still he got another iphone coming out which from what i hear is doing really well as usual..you guys are still alive and cant get anything right…first ive been having problems using my facebook chat all because i upgraded and the only reason i upgraded was because i trusted that was the thing to do saying as blackberry was offering this to me free. Now coz of some hacker or whatever is going on i cant use any of my internet, BBM, facebook, twitter and the funny thing is, thats what i got the phone for and thats what im paying for.

but now im paying for a phone that does not work and i want to know what your going to do about this. i know im not the only one feeling this way…everyone has had enough of our blackberry probhlems…dont bring out a product unless you got it right…fix this issue or refund us are money, im talking about those on a bill and those who paid cash for the handset (pay as you go)…my £20 nokia gives me less hassle…i use this blackberry so stay in contact with people far from me who i dont get to see and now i cant even contact them!!!!!!

I am very angry and upset that im am unable to use my blackberry! i had an iPhone which i was happy with until i saw a blackberry and the out come of that i got a blackberry on contract. i ordered the blackberry 8520 which i only had for 3 days then it broke. i then contacted 02 and then they send me the phone im using now the blackberry 9300 which was OK until i couldn’t use the internet, bbm, Facebook, twitter, etc… ive been lost without my phone for too long now its ridiculous!!

Since Saturday 8th October I have had no broadband connection on my BlackBerry Curve 9300 3G I am extremely dissappionted with this as I rely on my phone absolutely. I have spoken to my network provider who have referred me to yourselves. I have been unable to connect to internet, access apps, twitter and facebook. Please rectify this situation as soon as possible or I will have to consider terminating my contract.

I bought a BlackBerry 9780 smartphone from vodacom on 5/08/21011. The device’s keyboard started double/ triple typing and I researched the problem on the internet. I found on BlackBerry’s technical forums that this is a common problem with the Bold 9780 and according to this forum, the only way to fix the problem is to send it back as the keyboard needs to be replaced. I returned the device to vodacom in Westgate where a Raiz assisted. Job number 7063367. He was very arrogant and dit not listen to a word I was telling him about what the problem was.

He booked in the phone with a problem of the operating system that’s hanging, it can’t type correctly. I told him that this was not the problem, and he said it just needs a software upgrade?? How is a software upgrade going to fix a technical hardware fault? He also “accused” me of the fact that I should watch what I download from BlackBerry App World? Does App world send out viruses? Also this phone is under a 24 month warranty, but according to their system, the warranty has expired! I received the phone back with the exact same problem. I just need this phone fixed! I need it for mobile business!!

Is there any way I can get this phone sent away and repaired properly?

I had purchased – a new Blackberry curve 3g in teh month of July 2011 and started facing a problem — immediately after 1 month——— when my mobile gets switched– due to nil Battery — it doesn’t get switched on though battery is charged even for 2 to 3 hrs—i had visited Borivali Blackberry service centre twice for same issue ——– now again i m facing a same problem———– thz frequent issues affect my work planning results in monitory loss———— pls note that my blackberry is within warranty period- so kindly solve my issues—and send some executive to my place —- or exchange my mobile with new one ———awaiting your revert on priority

My sister brought me a blackberry curve last September within the first 12 weeks off having the phone i had took take the phone back to the shop i was without a phone for 3/4 weeks,phones 4 u then said there was nothing they couldn’t do we went back another 3 times since and they just told me to go to another shop,Now i went to plug the charger in and the part fell into the phone so now there’s no way of charging my phone.We can afford to keep sending it off to get it fixed they shouldn’t break this easy