I lost 520 dollars at the atm it fell inside during a withdrawal.
I filed a claim and was denied with no explanation.
I don’t know if the balance on that atm was over or not if it was not I want to file criminal charges on the individual who balanced it.
I have no idea if they reviewed the footage on the atm .
I am basically robbed of 520 dollars and can’t do anything about it
Email sent via BOA "contact us".
Bank of America you need to know how inefficient, unprofessional and inept you are at helping clients.
I Have called multiple, multiple, multiple, multiple times and spoke to an array of customer service people including the person that redid my escrow few days before 3/16.
You claim to record and record for quality and assurance your conversations and yet, you do not return calls.
Messages are not delivered.
Managers do not call back.
Agents do not call back and NO ONE knows what the left hand is doing from the right hand.
Short version of the issue (and I truly believe that even this complaint is not going to go anywhere).
I talked to Escrow who adjusted my escrow days before the 16th of March.
Paid escrow past and present UPFRONT.
The escrow…
No once seem to care for the customer.
For any support they just give you a number to call and when we call those numbers 9 out of 10 times we find people who don't seem to care for the customer.
I wish the services were such that we felt that we were taken care of .
This Bank of America located at 4725 s.
Kirkman road - Orlando - Fl- 32811 it’s so insane obesa in line for almost a hour , drive thru not working for months and inside only 2 Tellers to help people , I had this lady standing in front of me for around 70 years old with major problem in her legs suffering to stand up I took pictures in case someone wants to see , this is just so disrespectful , we as a clients don’t deserve this mistreat , please do something about it this location it’s the worse location in Florida !!!
This pandemic has hit us very badly .
Bank of America had received the stimulus checks yesterday May 17th and still waiting for it to get deposited !
This is frustrating !
Hopefully they could pay me my bills !
I would definitely change soon of bank
ACCT: 885 080 6183 4638.
I was named as a direct beneficiary on my Uncle's IRA account. (William DeLuca).
Maturity date was 9/7/22.
BOA chose to close the account and placed into escheat with the State of RI.
I have spoken to several people to secure the information I need.
Everyone promises a return call to assist, no one responds.
I have been calling BOA since January 2020.
Please respond.
Thank you.
I am trying to get in contact with someone regarding some fraudulent claims I made with regards to several purchases made through an app called booking.com for hotel stays.
I called BofA’s customer service and made the claims against these charges.
The total charges are $878.
91.
The credit card ending in **** was canceled and a new one was issued.
The information listed on the site booking.com was all erased and accounts were terminated.
I received an email today regarding the investigation on these claims and it was determined that my card ending in **** was in fact used for these charges.
The email I received says that the chip was read and my pin was entered and I signed for these transactions.
I am extremely upset that BofA made these accusations without even properly…
My complaint is simple.
Our neighborhood bank is located at 1382 E.
Pearson Des Plaines Illinois 60016.
Was there this morning - service as usual very slow.
7-8 minutes typical to make a simple one step drive through transaction.
On Saturdays or during the week; no difference.
The problem is not the one lady by herself as this morning.
Or prior experiences.
The problem is that that particularly office is always understaffed at the drive through window.
Takes seemingly forever to do business.
I go back with you folks to the Charter One days so am familiar with the operation over the years.
Let's do something about giving those ladies at the window a chance to do a good job.
As a past time Staff Manager I assure you that the best work is NOT done under stress.
And Covid 19 has…
I WANT TO USE MY ONLINE BANKING.
TO CHECK MY BALANCE AND TRANSFER MONEY BETWEEN MY SAVINGS AND CHECKING ACCOUNTA.
BUT THE SCREEN ASKS FOR MY SECURITY CODE.
I HAVE BEEN CALLING THE CUSTOMER SERVICE FOR DAYS.
BUT COULD NOT GET TO SPEAK TO ANY ONE.
WHAT IS THE BEST PHONE NUMBER TO CALL?
SECONDLY,I PLAN TO VISIT AUSTRALIA.
I UNDERSTAND THAT WESTPAC BANK IN AUSTRALIA HAS PARTNERSHIP COMNECTION TO BANK OF AMERICA.
BEFORE I GO,IF I WERE TO DEPOSIT A LARGE SUM IN BANK OF AMERICA,CAN I DRAW THAT MONEY IN AUSTRALIA,WITHOUT HAVING TO PAY COMMISSION ON CURRENCY CONVERSION?
I UNDERSTAND THAT A US CITIZEN IS ALLOWED MAXIMUM US$10,000 CASH TO TAKE OVERSEAS.
I WANT TO FIND A JOB IN BRISBANE,AND LIVE THERE.
YEARS AGO,I USED TO LIVE IN AUSTRALIA.
WANT TO GO BACK.
In Elgin Il.
At Randal RD.
I went to change a 10.
00 dólar for quarters and they toll me no cause I'm not a customer.
Thank you for reading my complaint.
On July 16, I called in to ask for a reversal on a late charge of $28 due to an error I made when I changed my payment date to a later time but I didn't realize at the time, it would not change my due date. (It is a credit card account with Bank of America whose last four digits are 4987.)
While I freely admitted my mistake to Amber, the customer service representative, I was hopeful that due to my very long history with Bank of America and to the fact that the error was unintentional, that a reversal would be a recognition of my long time faithfulness to Bank of America.
By the way, I have NEVER made a late payment on THREE different credit card accounts with Bank of America, so I've never had to call in to reverse a late payment before.
Amber said…
I am a business man and I do my banking in person due to the nature of my business .
I always try to buy coins in change So I can run my business .
I was just surprised that Bank of America can’t sell mr coins anymore .
I can’t buy rolls of quarters or dimes or pennies just one roll.
I am very disappointed and this not a good way to treat a person who wants to run his business successfully .
I am considering changing my bank .
Thank you
I recently applied for a Home Equity Loan, I had additional questions and called the loan officer.
She never returned my calls or email requests.
I had to call a customer service representative to find out I did not qualify for the loan.
I am customer of this bank over 20 years and she did not even have the courtesy to call and advise me that I was declined.
I also had a similar situation with them months ago.
Very rude company.
Do not know how they get away with it.
I recently went to Bank of America at Warm Springs and Durango in Las Vegas, when I went to the teller to do my transaction I informed the teller a young man that looked like he was from India that the counter was very dirty with sticky stuff and crumbs with 2 half empty water bottles and we need to get someone to clean this , his response was we don’t have a cleaner and when I said again it’s very dirty he said next , as I again Mentioned it he just called another customer over and said to me we are done , next .
My sister is 81 years old, handicapped and needs a walker, weak immune system due to leukemia.
Today at your Holyoke branch she wasn't allowed to use the rest room.
She had an appointment to remove her deceased husband from their joint account.
She had all the documentation requested.
After nearly an hour the process still wasn't completed.
She had to leave to go home to use a toilet.
Later your employee called and said she would need to return tomorrow.
This is extremely difficult for her due to her weak condition and also the threat of exposure to COVID-19.
I explained the situation to her and stated I would go and get anything that needed to be signed and bring it to my sister for signature.
She said that wasn't allowed and she would need to come in person.
Isn't it common…
On May 18 a bank card was sent out to me & was received on the 28th.
After numerous failed attempts to withdraw money for bills, I called customer service on May 29 who informed me of my damaged card and expedited me a new one.
I received that card today(June 3) & still am unable to use it.
I again called customer care to find out that on May 30, a 3rd card was issued by mistake by B of A which ofcourse cancels out the one I received today!
I have no money for my rent, bills or food & am expected to wait another 2 weeks for the activated card to come in the mail??
I shouldnt have to suffer the xonsequences for the banks screw up and the rep I spoke with said they cant stop the 3rd card, nor would they give me the routing number or account numbers to transfer funds nor would she…
My wife visited BOA branch in Colleyville TX to cash a check payable to me for $110 today.
I even furnished her with a signed note that it was OK for her to do so.
My wife is on all of our BOA accounts and we have been BOA customers for decades (currently Platinum Honors), living in Colleyville for over 25 years now.
The bank manager refused to cash the check for my wife, Talking about BOA policy.
This, to me, is NUTS, and needs to be changed if so.
We usually bank at the BOA Southlake TX branch where we have had no problem cashing each other's endorsed checks.
springs town branch people blocking sidewalk on springs rd every day vallejo calif going to file a complaint with city and police dept move makers to other direction //// NO BLOCK SIDEWALK ////// GO OUT IN PARKING LOT larry
You force closed my checking account I have been a customer for about 17years.
Their is a global pandemic Covid -19.
We went over 2 months without work and are account was overdrawn by $877.
00, $689.
00 were fees we were charged by you.
I called and paid the balance once we finally received unemployment payments that we were entitled to due to the global pandemic.
Now you have reported me to the Checks system and I am unable to open a checking account anywhere.
You have also denied my application to open a new account. this seems extremely un-ethical given the unique circumstances surround this negative balance. we have 17 plus years of proof that we are responsible and one global pandemic where millions are out of work and you close our account without notice.
filed a dispute and was sent message about 2 weeks later with a code number to access online which I don't have on line credit card information ,so I called customer service phone line was transferred to card dispute they could not help me then was transferred to another dispute person then about 45 minutes later was transferred to merchant response dept . waited for around 15 minutes and was told dept closed at 5pm so called back next day went through dept again waited and waited still no answer finally 5 pm came still no one just repeated service .stay on the line called Friday again called merchant response still no one to talk to I am tired of calling back with no answer . bad customer service could you not have a call back number when you get caught up . just trying to find out why…
I have over 15 accounts at Bank of America and have been a customer for 40 plus years.
I have very large sums of money in deposit and they could care less.
I am only imagine how a smaller customer is treated.
Time to leave for a smaller more customer service oriented financial institution.
See ya BofA.
Good riddance
I contacted customer service on 4/16/2020 to state that I had MISTAKENLY clicked on a link in your website that changed my contact preference to paperless billing.
The agent that I spoke to had a foreign accent that was difficult to understand and I still don't know what her name was even though she mentioned it twice!
This agent assured me that I would continue to receive paper statements and that I had just been given the OPTION to use paperless billing.
I repeated her statement that I would continue to receive paper statements and she agreed.
I received an email from BOA today thanking me for going paperless and that I would stop receiving paper statements within two months!
Did your agent fail to understand my request or did she simply not wish to be bothered with my issue?…
I called customer service about depositing checks using the mobile app.
I was told my wait time is 6 mins; after 25 minutes I gave up.
With so many people out of work, you should be able to hire more reps!!!
This is terrible
Bank of America has been charging me ILLEGALLY $ 13.
00 service fee in my business checking account number 3940 0898 0676 throughout the year 2019.
I have tried to complain on multiple occasions about this illegal charge but the Bank of America branch located in Mineral Spring Avenue, North Providence, Rhode Island has refused to take away this illegal charge.
When I opened the account, the Bank of America worker assured me that there was no monthly charge for maintaining this account.
I use this account to deposit my Social Security withdrawal check, which is a miserable amount.
How is it possible that from this miserable amount the Bank of America wants to get me a Service Fee of $ 13.
00 per month.
I have not planned to close the account waiting for the Bank of America to return…
B of A took a $35 overdraft fee from my checking account when there was no overdraft.
They gave two contradictory reasons why they could do this to me - and, no doubt, many others, The (auto insurance) payment was not posted until after the close of business on Wednesday and my WEEKLY paycheck was direct deposited at 4 AM on Thursday.
Debits are not transparent as to when they actually arrive, while deposits are shown at their exact time.
This incredibly large and wealthy bank will fight you tooth and nail over any requests to return the fee.
I also question whether their "agents", who are scattered across the country, receive commissions when declining requests for fee refunds of any kind.