1800flowers.com

I ordered a birthday gift for my son so I tried to track it online and I couldn’t it says invalid so I spoke to your virtual assistant to help me out.

She forwarded my message to the agent online mind you the virtual assistant has all my information including order number, tracking number phone number email my full name and the persons name that’s going to be delivered to as I spoke to the agent she asked me again what is the order number even though as soon as she started the conversation, she told me give me at 1 to 2 minutes to see the messages between you and the virtual assistant to make a long story short, I couldn’t get the tracking number.

It kept saying invalid being on hold for at least 30 minutes she came back and told me with no additional cost.

I’m going to do a replacement…

FOUR DIFFERENT ORDERS AND THEY STILL GOT IT WRING!

First order: they shipped to me

Second Order: they shipped to the right recipient with no card

Third Order they shipped to right recipient , right card, but they used half of my address, half of the recipient address.

We live in different cities.

Fourth order.

I gave up.

Asking for my money back.

I Trusted you to send my daughter flowers!

That was a joke !

I changed the delivery site at 11:10 am , called twice and your company assured me it was on the way .

A fabrication, , a lie from you ! .

You sent a message , to the new flower company, that did not even read the message until 3:330 .

So my daughter NEVER got her birthday Flowers !

Maybe you should Not do business with a company, that does Not read there Messages.

I Will NEVer use you Again !!

The flowers i ordered my sister n law when her Grand Mother Passed were not in bloom nor did they bloom.

I called to let you know and the order was resent and was in the same condition.

This is not acceptable i was trying to lift her up by sending flowers and they were not cheerful at all .

I would Like a refund ASAP and i will get her some beautiful flowers esle where .

Placed an order, and paid the extra money to have it delivered during a certain hour span, and of course, no delivery.

2nd time in a month that these guys have failed.

1st on Mother's Day and now this one.

Ridiculous.

Going to get my refund and will not be doing business with them again in the future.

HORRIBLE customer service from these guys.

Can you give less than a 1 ?

My son sent me too bunches of tulips for mother's day.

They arrived on a Saturday and I opened them up and did exactly what the directions said to cut off the bottoms and use the preservative pack.

I use my own vases.

One for each bunch.

By Monday the flowers were dying already petals falling off all of the Tulips I did not want it to tell him cuz I know he would want me to enjoy the flowers and certainly not have a problem but by Wednesday I felt so annoyed that I went on to do a live chat with someone who acted like they would certainly deal with the problem to my satisfaction.

Not so I spent almost a half an hour on the phone with someone who kept texting back what can I do to resolve this issue what can I do to make you happy?

She wound up just…

I recently ordered a bouquet of flowers for my mother on Mother's Day (2023), and I must express my deep disappointment with the company's service.

The first picture I saw online, which I believed to be the arrangement I was ordering, looked absolutely beautiful.

However, the reality of what was delivered to me one day before Mother's Day was a far cry from my expectations.

The second picture attached shows the stark difference between what I thought I was getting and what actually arrived.

Understandably frustrated, I contacted customer service to express my dissatisfaction.

They assured me that a replacement would be sent to match my mother's original delivery, but unfortunately, it would arrive a day after Mother's Day.

Hoping for improvement, I eagerly anticipated the arrival of…

Would give zero stars if possible.

Children ordered me flowers for Mother’s Day.

First order my son never got a confirmation email so he reordered the flowers.

I never received them.

Said “sorry” nothing they can do since the y showed to be delivered.

I watched every notification from my front porch that day.

They never arrived.

It’s our word against there’s at this point.

And to make it worse he was charged for both orders!

Of which I didn’t receive either!

Never again will ding 1-800 flowers and will tell everyone I know not to use them either.

Piss poor customer service.

I spent $60 on rainbow roses for my daughter for Mother’s Day, gave them to her, the exact same day that I received them from the courier and the petals fell off the roses.

Very disappointed and I will never use again.

I had also sent my Mother in law a daisy pot for Mother’s Day, and they were all wilted when she got them.

I ordered wth a transaction number W01005856265697 placed it last 11th of May and supposed to be delivered by the 13th of Saturday but sadly it wasn't delivered up until today .

My apology but I have to cancel it since the occasion's done.

Please have it credited back on my account.

Thank you

This company deserves ZERO stars!

Not only did this company fail to deliver my order for my mother on Mother's day, their suggestions on how to make it better was a joke!!!

May, the rep I spoke to sound like she was reading a script, she displayed no empathy whatsoever.

After failing to get a proper resolution, I asked how I could lodge a formal complaint.

I was then sent on a wild goose chase.

I finally contacted their chat line which was a joke because after I explained I wanted instructions to file a formal complaint, I was asked 3 times how they could help me with my order.

I explained at the top of chat that my order was being refunded!

I train customer service for a fortune 100 company, so I can honestly state that this is the WORST customer service I have experienced with any…

Mothers Day flowers were horrible when delivered.

Some of the roses were already dying and lots of petals had fallen off.. ordered 24 of them but didn’t get 24.

I ordered flowers for a Person for Mother's day.

Order # 5860728888.

I ordered on May 5, 2023 early so there would be no delay in the order.

The order was scheduled to be delivered Saturday May 13, 2023 the day before Mother's Day.

I checked the tracking Friday May 12, 2023 and it stated my order was out for delivery.

I checked the order again today (Saturday May 13, 2023) and it stated my order will be delivered Monday May 15, 2023.

This is the day after Mother's Day.

I called the Customer Service and there was nothing they could do.

I am very dissatisfied and angry.

This is not right.

I ordered in advance well ahead.

It is also not fair to the Person the flowers were for.

I have ordered from your Company in the past.

No Customer should have this happen to them.

I ordered a gift from my mother when it arrived it was broken call to try and get a new one sent out and was told that is not possible and instead they can only refund me half of my money I will never use them again.

I cannot provide a picture because she she lives far from me

I ordered flowers for my mother, for mother’s day and she never received them!

I called them and they said they will be delivered the next day and they were not!

I called back again and they have told me they will refund me.

I am waiting to see if I receive a refund.

They delivered my flowers to the wrong address because the Customer Service Rep did not understand English properly.

I called spent hour lunch just for the other representative to even understand the situation.

She told me would have flowers delivered next day but I had to call back later once the previous shipment showed process.

I call back third rep also language barrier said had to have a supervisor call me back.

No call back!

They have the worse outsourced Customer Service that has no clue what they are doing !

Still waiting on refund.

Never order from this place .

Customer service hangs up on you a lot so plan making multiple calls and spending hours on phone to get no where.

I called the toll free number to ask if they had a coupon code I code use for my order.

I made it clear to the agent that I needed to save as much money as possible.

The woman kept me on the phone for 40 minutes.

I could hear screaming children in the background.

She found a code and I thought I was getting an Extra large Product Number 191244L for $60 which I agreed to.

After I gave her my credit info she mentioned the $16.

99 service charge and almost $8 in tax.

I feel angry that the order total was $84.

45 and a large bouquet was sent instead of an Extra large.

She asked me if I wanted to cancel the order after spending 40 minutes on the phone with her.

I was exhausted from the experience.

I feeel cheated.

Please refund the 16.

99 service fee and the extra tax and the…

THEY GET NO STARS FROM ME!

Placed order 4/10/23 paid $5.

99 for same day delivery that never was!

They suggested I do a reorder gave me a bouquet of $10 more than what I paid that still never arrived.

Today 4/14/23 I'm getting my refund but they are keeping $15.

65 of my money for a membership that was on sided!

Placed order of Roses and Lavender in clear pretty vase for same day delivery with text notifications of out for delivery and delivery.

Order was not delivered.

They agreed to refund the $21 extra fee for the delivery and to re-place the order.

Order arrived late the second day and was NOT what I ordered.

They sent purple daisies and white carnations in one of the cheap ugly vases that sell 10 for a dollar at second-hand stores.

Never ever again will I use this service.

Picture is what I ordered v what was sent.

Order W01005856265998 I have spoke to three people in the past week and all have told me i would receive a refund due to not being delivered on my daughters birthday.

No one knows what they are doing every one tells me the person before has not done it.

Then i call and get a “christopher” who tells me the people lied.

What kind of place is this?

I want all my money returned and i will never use or recommend this company again the customer service is beyond horrific.

This place is a scam and lie.

Return all mt money and i will be contacting the better business as well.

If I could give 0 stars I would.

Twice now I have ordered same day delivery by the cutoff times.

Then customer service calls to tell me that they won’t deliver today as the driver left” I spent 100 each time especially for same day delivery for them to say too bad.

Now they say it’s a week out.

This company is not well ran.

Poor customer service and are quick to blame the customer instead of their website.

I will no longer use 1800 flowers and anyone who needs recommendation for sure will not be giving your name.

It is a waste of money

We placed an order for delivery and you called at 2:10 on the day of delivery to say you couldn't fulfil the order and wanted to send it 1-2 days later.

What the heck is that about!!!

The order was being delivered in anniversary of the passing of a dear friends husband.

If you could not fulfill the order you should not have taken it on to begin with.

We could have contacted someone else who was more competent to get the order to the recipient.

This is also not the first time this has happened which is really poor customer service on your part.

We did chat virtually with Cristina, who was amazing, but not even she could fix the issue of your incompetence.

BTW our order number was 5855531956 and the intial call we got the representative was not at all helpful and was rude.…

Agent was rude took my order billed my credit card but when I called back no order appeared.

He fleeced me out of 65.

00

I’d give this place a damn 0.

WORST EXPERIENCE IVE EVER HAD!!!!!

Will never use again.

Late and when they did get delivered they where dead and in no way what was ordered.

It was sick and disturbing to see the dead roses and beat up teddy bear. (Which neither one was ordered).

Save your money and go someplace else.