Walgreens is one of the largest retail pharmacy chains in America. The current CEO, James Skinner was once VP and CEO of McDonalds Corporation and he serves on the boards of McDonalds and Hewlett Packard currently. Those are two other companies with poor track records of helping customers on our website.
So, it makes sense that Walgreens will have at least a few issues of their own. I had one problem recently, and I will share with you how I learned to contact Walgreens headquarters. I found the right numbers, spoke to the right management, and got a full refund as well a formal apology.
Ultimately, if you need help call 1–800–WALGREENS or 1–800–925–4733.
But these numbers will only get you so far. You need to be specific about your issue to really get in touch with a live human.
But the direct Walgreens corporate number is 1-877-250-5823. This bypasses the phone tree during normal business hours. Or for balance rewards points call 1-855-225-0400, this is a toll free number. I even called Investor Relations at 847-315-3700 and tried to complain there as well.
By esclating my problem through multiple channels I got results.
In case you are curious, here is what happened to me:
Store number: 09769
Local address: 2900 North Ave Grand Junction, CO 81504
I had gone to our local Walgreens like I have been for more than five years now to purchase two cartons of cigarettes. When I was my turn at the register I asked for one carton of Marlboro Lights hard pack and one carton of Camel Lights hard pack, as the check out girl (Katie) looked on the selves she was unable to locate a carton of what I had asked for so instead she rang up a carton of Marlboro Lights soft pack and handed them to me.
I replied that was not what I had asked for and to please give me ten single packs of Marlboro Lights in a hard pack and charge me the carton price like that particular store had done many times in the last five years. Katie immediately developed an attitude and told me she cannot do what I had requested. I politely explained to her that I had been coming to this Walgreens for the last five plus years and I have rarely been able to get both cartons without someone putting ten packs of either in the bag and charging me the carton price.
I also stated that it doesn't matter if they are in a carton box or not because when you smoke them naturally they would have to come out of the carton. She then state that I was the second person today that asked for the same thing and she told them no as well. That really surprised me that Walgreens would reject selling three cartons of cigarettes just because they were not in a carton box when that is obviously part of your business and no employee contacted management to see if this was correct procedure.
I purchased the valentines card I had and told her I did not want the soft pack carton of cigarettes she handed to me earlier and left. When I returned home I called the number on my receipt wanting to speak with the a manager and was told they were not available but I could speak with the assistant manager Angela. As I was trying to explain what just happened in her store she began talking over me and making excuses for why Katie did what she did.
After a few minutes of listening to her rambling I asked her why Katie did not request management assistance when dealing with something she had no idea about even after I explained what the other check out employees have done in the past, she could say nothing but I am sorry in a sarcastic tone and try to accuse me of asking for a discounted price on the cigarettes instead of listening to what my complaint actually was. I thought contacting the manager would resolve my issues but instead her response irritated me even more. I will never again stop into a Walgreens for anything even if it was the last store on the planet.
I have spent thousands upon thousands of dollars in Walgreens over the course of my life and unfortunately because of the personalities you have employed to these positions of customer service it will be my last. I am reaching out to the corporate office in hopes you can change the way they do business or train their employees before all of your customers feel the same as I due to the incompetence of the employees and management at this location.