Facebook is now used by more than 1 billion people and is by far the most visited website in the world. Yet, for all it's popularity and billions of dollars in revenue, the company has always had challenges scaling customer service.
The reality is that it is not easy to contact Facebook with a problem.
Each day Facebook's automated systems ban thousands of users for 7, 14, and 30 day periods. Some are even permanently banned. This is done sometimes for good reason, but other times because the user tripped an algorithm that is looking for suspect accounts in violation of Facebook terms of service.
Common issues with Facebook include:
- Temporary account ban (7-30 days)
- Permanent account ban (lifetime)
- Blocked from adding friends
- Hacked or comprimised accounts
- Image and video trademark violations
- Spam and harrassment reports
The best way to contact Facebook is not through the typical channels of location, physical notes, email, or even by phone. The best way is to visit Facebook help directly, navigate to the section relating to your problem, and submit a request online.
Helpful links to Facebook.com
For some Facebook users online methods of contact are not enough. They want to physically speak to someone and call a live person. If that is the case, you can certainly try to phone the corporate head office or support. Other Facebook products include WhatsApp and Instagram.
Alternate contact methods for headquarters
If that does not work, you can always try and submit a complaint to the Better Business Bureau. Although it is very likely nothing will come of it, at least you will feel some satisfaction knowing you have shared your feedback online.
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