My eight month old Whirlpool Fridge stopped working Friday - spoke to Amanda, Christie, Shannon, Nicole, Brade, Kirsten, Jayme, Brandon, Emily and finally Cameron the supervisor. Had to phone all the companies for them that do warranty work for Whirlpool - they do not call - none of them no longer service for whirlpool - they told me I had to find someone and they would reimburse me (I got this in writing)-paid for a tech to come and tell me compressor no longer working.
He spoke to a Whirlpool customer service representative letting her know the fridge is on warranty and they need to replace. But this was no help!
They refused to do it and fix my fridge. They want to send out a tech but they suddenly found as of this date and time I have had no response from Cameron the Supervisor. So, I have contacted the Whirlpool headquarters in the US Mr. Jeff Fettig is the CEO. Finally I spoke to a Mrs. Pumfery in the Executive Office and she indicated she would escalate this to Whirlpool Canada.
Here's how I did it. I wrote to 2000 N. M-63, Benton Harbor, MI, 49022 and then called the corporate office number at 269-923-5000.
The customer service hotline at 1-866-698-2538 is no help. Do not waste your time with it like I did. Go directly to headquarters! My next step is the News, and report them to the BBB in Canada - they need to be exposed for their lack of service and condescending attitude towards customers who have purchased their appliances.
I also found a feedback email inbox to send problems. Have not tried this yet, but it might be worth contacting. The address is firstname.lastname@example.org. I have also been to Home Depot where I bought the fridge and I am in the process of documenting everything and also copying Home Depot with a recommendation for them to no longer sell these brands.