I have a complaint about more redbox movies I have been noticing a lot lately. More than handful of times I have gotten movies at redbox to take home and watch with my girlfriend as a date. This is a special time for us as we work a lot and rarely get the time to watch movies together. More and more lately redbox dvds have been scratched and defective. The movies start skipping and upon inspection I see how scratched up the movies are. No matter how much I clean the dvd it still doesn’t play correctly and our evening is ruined. I wish that redbox had an easier way to report scratches or defective movies returned through their system.
At least it would help avoid future frustrations by customers. A couple of weeks later, after renting a dvd from redbox, I was watching a movie and all of a sudden it stopped in middle and wouldn’t continue. I tried restarting the movie three times and selecting later scenes but it still froze at a certain spot. This is not the first time I got a dvd that was scratched up from redbox. I’m very frustrated with their service and lack of care for movies in their system.