Dear Sir, I would like to give feedback on restaurant service and food quality. In this month, I visited McDonalds Inox, Pune frequently and I did not get service and quality of food up to the mark. Every time I got the cold drink without ice and the cold drink was flat also. The day before yesterday I asked to place order for Mc Swirl, they said it’s not available. Yesterday I ordered 3 Mc Puffs and the guy said we will send it to your table within 7 minutes, I got it after 20 minutes and that also after reminder. Day by day McDonald’s service and food quality is going down. I am also from Hotel industry and work as a Sous Chef at Westin Hotel, Pune.