Yahoo Customer Service
Rated 2.02 of 5 Stars
Based on 216 Complaints

Contact Yahoo Corporate

Toll free phone number: 408-349-3300

Yahoo is a worldwide internet company that is publicly traded on NASDAQ:YHOO. In addition to internet, Yahoo provides mobile, video, news, sports and social media services. With over 12,500 employees its revenues in 2014 were US 4.6 billion and net income was US 7.5 million. There are 25 countries that host Yahoo offices.

If you have a problem with any of your Yahoo services find the help page on their website and you will choose from several options. If you would like to write a letter to CEO Marrisa Mayer about login errors or other issues you may mail her at the addres 701 First Avenue, Sunnyvale, CA 94089. The corporate office phone number is 408-349-3300.

The company has no phone number for customer care. If you see a phone number listed as "customer service" it is simply not true. For more information about contacting Yahoo you may visit an info page or you may look at their social media outlets including Facebook (Yahoo Customer Care), Twitter (@YahooCare) and Tumbler. 


Experienced poor service? File a complaint here!

Yahoo Contact Information

Report complaints to corporate and get satisfaction

  • Yahoo headquarters address

    • 701 First Avenue
    • Sunnyvale
    • CA 94089
    • United States
  • Company website

  • 1-800 phone number

    408-349-3300
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day, 7 days a week by email or chat

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Top Yahoo Complaints

Browse more than 216 reviews submitted so far

20

Fucking block button does not do a fucking Goddamn thing. And, it fucking limits me to how many fucking shit sites that I can block. Yahoo can go to Goddamn fucking hell

20

My complaint I have the ad for Paul Gaultier splashed across my screen so I cannot see anything I don't wish to see this ad I don't use his perfume never will use his perfume I am a male so please take the ad off my computer, or you will force me to go to Google.

20

Yahoo has to do a better job of keeping viruses from being immediately accessible through it's links it provides. On multiple occasions in the last few months since Yahoo switched to its new HEAVILY LADEN ad driven home page, I have had multiple issues with the page causing computer freezing also simply sitting on the home page of Yahoo will generate multiple virus warnings from things such as Zeus, Mal/HTMLGen-A, and ProcDump to generate. There are also multiple incidents that simply clicking one link down into a new story will cause viruses to be unleashed as well.

20

If I didn't have a yahoo.com e-mail address and will change it if I need to, I would not go on yahoo.com website.I can't stand the propaganda that Yahoo! corporate posts. It is disgusting and all the ads to divert attention while just on this site for my e-mails. I am thinking of changing to Google and hopefully not all the negative, ads that appear when you click on something you think is of interest.

Our world is in enough trouble and many believe we are in the end times, without all this negative "S _ _ _". Those ads using famous people names to get our attention and believe we are going to learn, only to find out it is just an ad to sell, sell, sell, sell. I clearly see you have a lot more complaints than mine so "get smart" and bring us some happy and true information and not Hollywood garbage. Change your formats or I am going to switch to Google.

60

You know, Yahoo news used to be a reliable, easy way to read the news. With all the darn popups, videos that I don't want to see, advertisements, etc, its almost impossible to read any news now. Don't you know that I will ignore any advertisement just because of the annoyance? And I'll make a special effort not to buy the product.

40

I use google as my search engine. I always have because yahoo sucks and I can't find what i need. Recently yahoo forces itself into being my search engine. I have deleted it and disabled the rights of it and reset my search engine back to google. However yahoo continues to force itself onto my computer. Stop or I will sue. I've had it, and due to my research on how to stop this, I'm not the only one.

20

My email account has been hacked and I have found it impossible to change my password or delete my account. I keep getting redirected to an AT&T site, which I don't have a login or password for. When I contact ATT, they are not helpful, unsympathetic, and rude. This is criminal.

20

I am really sick and tired of Yahoo!'s left leaning reporting. It is so obvious that your company is supporting Hillary Clinton. Almost every news feed is a negative on Donald Trump. I feel like I am watching ABC,NBC, or CBS. If it continues I will not use Yahoo going forward. I have already cancelled my USA newspaper subscription for the same reason. News was meant to be reported so that the customer/client/observer would not have a clue as to which way the reporting media felt about the issues(or candidates in this example). This is not the case. Yahoo! should be ashamed of yourself. However, trust me you are not fooling anyone and are only fueling the fire.

40

The Yahoo sites are way to bloated with adds that make them so slow that we can not use them! I have a fast computer and everything updated and a fast internet connection but when ever I hit a yahoo page it slows down so much I have to end task the browser just to move on. Please reduce advertising (running) adds. If I want to watch 5 video adds at once I will click on them. I know it's not just me. I avoid yahoo as much as possible because of this.

20

When ever I make a comment on Yahoo news articles, someone at Yahoo adds to my paragraph changing the entire point. Please stop this. Yahoo can't handle the truth? And what is really sad is that who ever is doing this at Yahoo has no brass, or they would state their name and give reason as to why they do this.

40

For over a week, a poster named boomer has been able to hack into my account somehow and add his comments, I can't even edit my own comments. He responded directly this morning for the first time, that's the reason I know who he is. I thought everyone had free speech. He's doing this to shut me up, circumventing my Constitutional rights and stalk me. He does this on every comment I make, every one.

40

I have been using Yahoo email service for many years and never had a problem. However I am having a great deal of trouble inputting text now that I am using windows 10. It looks like the adds and the mail program are overwhelming my laptop to the point where I have to wait for my system to catch up before I can add another letter to the word I am trying to input. I have had no problem using other email providers or any other site.

40

Follow up to yesterday's complaint that was ignored by corporate. So I will post it here and see if it helps! Trying to comment on any news posts is like walking through molasses. This is the 4th complaint about the same thing. Someone said it was because of too many ads shoved on that bogs it down. I'm beginning to think it's because my comments are pro-conservative, today's comment was about the war on police. The same stupid face appeared with the choice or wait...I guess if I got tired enough of waiting, a positive comment regarding the police would be lost. I'm about ready to give up on Yahoo! news which is, 80% of the time liberal anyway. I would appreciate someone, anyone fixing this.

40

I have learned that a court order has allowed the government to scan my personal emails. I have not given "Yahoo" any permission to scan my emails. My family and I will be leaving Yahoo mail. You should have contested or at least notified account holders the court order before sifting through millions of emails. Now you have been hacked and have shared our personal info with the hackers....probably the NSA. You are not protecting my privacy. My rights have been violated.

40

I am very unhappy of how anti Trump your reporting is as well as most all of your "reporting" (being left leaning) . How about just giving us the facts (all of them, both sides equally) and we can form our own opinions. if you all don't move back to the center I am going to move away from yahoo.

20

I am beyond sick of the Yahoo! email platform. I spent several hours trying to send an email to a client that never received it. I eventually gave up and sent it through Gmail. Over the last several months, emails have be delayed for hours sometimes days and I have had it. I have had a yahoo mail account for years and can understand why there is so many problems. As soon as I have enough time, I am moving to Gmail permanently and deleting all of my yahoo accounts. I can't conduct my business effectively with this mess. If I could give Yahoo! no stars I would.

40

I use Yahoo for e-mail and news, and I'm concerned that some of the news posted on Yahoo's main page is not objective. Specifically several news reports about High Speed Rail both in California and the world. One is on 9/01/2016 by Triple Pundit author Holly Whitman and on another earlier date by the Los Angeles Times. They seem to be Anti-high Speed Rail with data omitted that is favorable to High Speed Rail. Wondering if Oil company sponsors are influencing how reporting is done at yahoo? Or is Yahoo's position against High Speed Rail for another reason?

20

The new yahoo sending a e-mail is horrible. There is nothing on it like there was in the old one. Cannot change size of print, color of print, boarder that was fairly new and have a hard job sending an attachment. Please add this to the email program or change back to the old one.

60

When I open Yahoo! sports page, I am forced to respond to your fantasy promo. Last year the questions were demeaning, At least you have gotten past that. However, I have no interest in fantasy sports of any kind. And, if I did, I could find them and you. I will not hit an "opt out" each time I open the page. I will go to ESPN or Bing, or Google, or some other source rather than repeatedly click "no". If this persists, I will remove you as my home page and start elsewhere.

40

Ads appearing in my Inbox are intrusive, distracting and unnecessary. How is this any different than spam showing up in my Inbox. I tried to turn them off, but I realize the only way is to pay for email service. This is ridiculous. After all the years I've been with Yahoo, I think it is time to change email providers.

40

I searched fact check Hillary clinton and the 1st thing that popped up was a Clinton ad, the next 3 things were negative stories about Donald Trump then the stories about Hillary. While I can understand perhaps, the ad for Hillary I DO NOT understand why anything about Donald Trump came up. Had I not scrolled further down I never would have seen the Hillary information and I would have believed only Trump gets fact checked. Yahoo! Why is your information finding so deplorable?

40

Please do something about Yahoo! news reporting! The headlines, and subject matter are currently designed for the average twelve-year-old. Some non-celebrity, non-personality-oriented, factual reporting would be a pleasant change' I also resent the non-news items with the misleading titles that are inserted in the article synopses such as today's supposed article on Tom Hanks' health.

20

My yahoo page has been down graded to the point that it is no longer of use. Can I get my old page back or do I just have to go somewhere else?If I could, I would give it a negative 10 star rating. Someone at Yahoo! corporate has gone totally insane.

40

I would like your Yahoo start page to put true news and no more bull. There is a article about Trump quitting the race. It is false. Why do you put things like that up. You are tuning your credibility.

20

The most distracting, is all of the ads that take up all the page space. Cannot read my full pages as this makes my screen small and also the Pop ups are extremely annoying.

40

Articles every other article is about Trump which is fine but it is all NEGATIVE which is really hard to believe is middle of the line how the public feels. Now the public went after facebook and after reporter who are not journalists but think they are. Their popularity is about what congresses popularity is 9% with the public. You would think you want to please the public would you. Or a novelty would be put in accurate information no some of the information isn't even the truth far from it.

40

I am not interested in the olympics at all. At the beginning of your web site there are blobs of colors with RIO in it and it automaticly goes to the olymics. I'm not a computer goru so some things I don't know how to do and don't think your co. puts things on that isn't of interest.

40

I have been on yahoo for many years and have just about had enough of the BS regarding the lying, let them die in Benghazi, Hillary Clinton. I do understand yahoo like all people have ideas of what is best in america, but please be balanced. Not asking for much here...serve both sides fairly or I will be gone.

40

We have had Yahoo.com as our E-mail server for a few years and I have to use the home page to access e-mail. I read many news articles on the home page however it has become more difficult to read ANY story because of all the pop-up ads. My computer is slow so it is very frustrating to read one paragraph of a story then have to click on the read more, wait for all the pop-up ads again, read another paragraph, then repeat again just to read a story that leads you on to more ads. I realize yahoo makes it's money in ads but this is ridiculous. Recently yahoo has changed to the "read more" tactic of pushing ads. If I cannot read a story after one or two "clicks", then I will not pursue it. As of today, all stories you click own takes you to another paragraph and you wait for downloads. Screw this, will be changing to another server.

40

Lost all my emails prior to June 24th. I had emails dating back to 2008 and I have nothing now. Filed a request 5 times within a week to help retrieve them before the 7-day deadline and never got a response from anyone at Yahoo. Yahoo! management has the worst customer service. Thanks a lot Yahoo, I will be changing my email address now.

40

Much of the time when I access a news article and start to read it, I have to click on "Read More" to access anything past the introductory paragraph. Then in doing so, I'm usually denied reading the article because I don't subscribe to the source. Why post an article in your news section if I can't read it.

40

Who are the losers that redesigned these pages? This was the best financial website on the internet. Everything was right where it should be, concise an clear. The person that designed these pages knew what they were doing long ago, that's why they haven't been changed. Then you clowns wrecked the home page about a year ago.

Now you change things again, it's a jumbled mess with lots of info missing on each individual stock page. I take it a 12 year old designed these who doesn't have any knowledge about investments. Go back to playing games.

I want the original pages back, might as well go to Google, they are just as incompetent as this, and always have been. If you don't know what I'm talking about, then find someone with some Knowledge of investments. They will tell you what is right with the original pages, and just how crappy these new pages are!

40

What was Yahoo thinking? The new format is unmanageable, and not at all "user friendly." No wonder you have a one star rating. I do have sympathy for those that have to read these complaints, as I was in customer service. Friends and family that use Yahoo are all up in arms, and will likely go to other sources. One star. What was Yahoo thinking when it altered the e:mail format so drastically? Friends and family that use Yahoo are rethinking.

60

I know you need advertising, but after I listen to it, and then video starts, 1/2 way through the video, your damn add starts again and there is no way to stop it. This is nuts. Fix your programming so that once we see the add and start the video news feed, we dont have to listen to the add in the middle of the video. If it keeps up, im going to move my home page to MSN.

20

I followed your convoluted instructions for changing my password. At one point your system said I was successful. Now I cannot sign in. I would not give you even one star. This is like letting the mice feed the cat. You should be able to fix your own issues there. IF your system accepted my new password today then it should be available to you. Apparently not ....you don't accept the password you claimed was successfully changed.

With your recent changes to this page makes it madding to just pick up the information like you could before. When I am looking for the box score I don't want to know what happened each inning with each player. Just the summary as it use to be if I want details I will watch the game. I further ask that you delete any other user name I may have had in the past. Thus I would only have the name. I would think that you then could figure out why your system is not recognizing what it agreed was my new password. Frustrated and irritated to the hilt.Do not send me to some stupid community site.

40

Have been receiving mail supposedly from Yahoo informing of my intention to terminate my yahoo mail service. A form is provided to fill in my yahoo mail user name and to key and confirm the access password. Having submitted the above with provided writings that I did not make such request, the next day I received a mail from Yahoo informing me that there was an attempt to log into my mail in Turkey. A few hours later I received a similar mail informing me again of my intention to terminate my yahoo mail service. Kindly confirm if this is a spam mail.

40

I discovered sometime April 2016 the unauthorized use of a photo in a banner ad that appears in Yahoo Mail. Had never authorized any person or entity, or have given consent to the use of their photo for commercial or private use. As you may be aware, under existing laws, such unauthorized use is tantamount to a violation of rights, and may sue and/or claim for damages. I am attaching the banner ad and the link to the site when the banner ad is clicked.

60

It is frustrating to start to read something then get a "to read more notice" and when you to that page there is a statement that if you want to read the remainder you need to subscribe to a news paper. If I wanted a subscription to the New York Times, the Miami Herald or the Los Angles Times, I would get it. I depend on Yahoo for my news from other sources besides my local newspaper.

40

Since Friday my attempts to reply to incoming mail and to "compose" messages destined outwards are being lost because the screen hangs,then freezes,the buffering icon kicks in and then I get some weird "kill it" messages. I would say that currently, 95% of my drafts and replies are lost in this fashion. This does not happen on any other web pages.

40

When I open my email inbox, there is a narrow column listing the emails I've received, but three-fourths of the page is taken up by a square with a small icon representing an envelope in the center. Why would anyone want that much blank space on their screen? Your "improvements" are getting worse and worse. My e-mails are not in my box for 3 days now. No pass word gets me in my e-mails. There was a number popped up too help me, and it was the same program as before when they hacked me the first time.

They use a worm program too scare people into letting them in their computers and too buy their fix it program too get me back into my e-mail and clean my machine up. I hung up on them 3 days ago now. and they have taken my e-mails from yahoo, Incredimail and gmail. I can't get in no e-mail in these places. And no pass word works of mine. and trying too get help from yahoo help pages is a joke. sorry, but send me a code?

How can I get that code if I can't sign into my e-mail? Please, and I don't have a dang cell phone. That needs too change, I only have a home phone like million others that I have read their complaints about the same thing. I tried making a new account, no good either. But I really do want my e-mail address and the pass word I can change if you all can help me get this all back too normal for me. There use too be a page years ago, where you could change your pass word without such a dang hassle. Please redo your lost password settings and correct the mobile number. Not everyone has a dang cell phone. If password isn't acceptable, how can a yahoo person get anywhere in gaining back what was lost?

60

I use Yahoo News as my homepage. It used to have a link to local news, which I used daily. A couple of weeks ago Yahoo dropped the Local link from the page and there does not seem to be any alternative means of accessing the same kind of coverage you used to provide. This was a mistake and you should restore local news to your news page. If you don't, I'll find another homepage.

I use yahoo almost all the time and have for years. I have gotten use to all the ads, I realize you have to make money some how. Now you have ads that will come on with loud music or people talking loud in the middle of the night,or during the day when the computer is at rest. These ads are going to far. They are breaking all the rules of privacy. I know I can't stop you from using these ads, but I don't have to use your service either.

60

A few weeks ago I couldn't sign in the my yahoo mail. We tried all our passwords and nothing worked. I am finally not impressed with yahoo e-mail. besiders our e-mail doesn't work anymore because of the virus or whatever
so I don't know how you can help with our problem. I have since order another computer because of this and I don't know if its been shipped or not. Thank you very much for screwing up my computer.

20

I have another email on yahoo. I cannot login without the user name and password. To login it was requested by yahoo to verify the email through the alternative email which was already expired and not on use, even registered phone was cancelled. I need to log in and update my alternative email and phone number.

20

I thought my e-mail site was secure. I have pop-up ads AND videos Now in my supposed secure e-mail. Not only do I not want those ads and videos, you've completely slowed my internet! You advertise speed and deliver poorly. Please take care of this.

40

Just want to say my co workers and I all hate the new yahoo home page. We liked the old way of scrolling through current news stories. Half of the links now are some sponsor crap that isn't remotely true. I would like to get the news from some credible sources, not whoever sponsors some garbage about new weight loss tactics or such.just my opinion.

20

When I am trying to type an e-mal message the pop-up ads keep blocking me from continuing. I get the "Bling" sound, and the little blue circle going around on my screen. I am unable to type at this time. This is not a casual thing. It is a continuous thing, that makes it hard to complete an e-mail. It takes at least three to four times as long to complete an e-mail, which is frustrating. I hope you can resolve this for me. Thank You.

40

While I am trying to type an e-mail message, Yahoo advertising interrupts my typing so much that I have to go back and fill in missing or messed up letters. The adds are hogging my computer resources by doing fancy animations.
I have tried to limit what is presented by using the add choices but they still keep coming.

20

I totally dislike the e-mail login separated as it is now. Your e-mail name on one page and then you have to go to another page to use password. It's time consuming and inconvenient, especially if you are in a hurry. Why was it changed? Is this the CEO's fault, I thought she would be fired long ago for running Yahoo! into the ground. Can it be put back the way it was so all you have to do is tab and your cursor is moved to the password line?

40

Yahoo, are you left just a name? Where are you controls over the garbage is displayed over my page? Common. Internet is a social advertising under the rules of the state. it's not really a business. The price is right. So, why do so much junk over my web page. Please, I like to see only my side. Looks like you all filled with the entire idiots. Go to the mental clinic then, Off the internet, get out or now. So, make it visible.

Take all others junks- links away, off and away! You advertise all junk on my page. What I would think about your staff - Illegal and unprofessional; That's what the yahoo today! Got you. You must like when people have such opinion about your invasion over the internet. Soon you be out. Can't wait till those days, dream about it ! Good people will come and work. Not good luck to you, go to hell, as sooner as better.

40

The new homepage yahoo is currently forcing on to everyone, sucks. I know you guys over there know this since all I see online is a disdain for this experiment we are all having to put up with. Why doesn't anyone in charge over there want to listen to the customer/user? This "we don't give a f#@!" attitude that yahoo is currently adopting is going to ruin yahoo. Once people go over to google, most of them you will never get back, so stop screwing around and admit you made a mistake before you lose more people,including the one who is writing this message.

40

I am giving you legal notice that a lawsuit is being filed against after you hacked my account, stole my email, & refuse to give me access to the account. Every social media outlet in the world will get a copy of my complaint & eventually you will be out of business for the fraudulent way you run your mickey mouse operation with gestapo like policies.

40

Yahoo Arabic edition "maktoob", the politics news always speaking with Muslim brotherhood way (terrorist organization by law in Egypt) as they keep on mentioning Coupe in Egypt even the election raised new president and no one calling coup anymore except this terrorist organization. We are expecting neutral politics site as I'm using yahoo for long time and always yahoo is my homepage.

60

I still have pop up annoying ads on yahoo. I will need to cancel service if this is not stops.

40

My web page with Internet Explorer does not look right. The writing is in big block writing and I have to click on the news portion each time I want to view them. It use to be that I could just scroll thru the news, but now each news item has icons that show twitter, comment, etc. All of my family has the version that I use to have, and now I have this downgraded version to deal with. I would like to have this fixed if possible.

20

My Yahoo Mail is giving me a problem. When I start typing an email, after a few words it freezes up the typed words show up after some time. The cursor freezes up and then starts up after some time. It is very frustrating and embarrassing as sometimes you think you have typed the word only to find that the word does not contain some of the letters after you have sent off the email.

40

I want to let you guys at Yahoo know how pissed off your browser invasion on my computer is causing me a lot of frustration. I downloaded a game (minecraft) on my computer and i never asked to see yahoo set itself my default browser. I truly believe this is an invasive tactic and has no place without my permission. You can always use if you would read well before downloading it would not happen BUT i do not buy such an answer for you use a very hypocrite style of marketing tactic and I need to let you people at yahoo know this should never happen.

Proof that your tactic is invasive one cannot even correct this default browser. It is like a big secret to a normal person. You people should be a shame of invading people's computers without them knowing the dirty tactic you use to get people use your browser. Here me now: if i have to reformat my computer i will, if that is the only thing i can do to get rid of your browser that i did not ask to have. Mark my words, you people at yahoo I will let the world know boycott Yahoo. they are unworthy of our confidence because of marketing tactics that are invasive and disrespectful.

If I wanted to use your browser I would have installed it via my free will. Hope you will help those to get rid of your deceptive manners to have computer owners use your browser without their permission. Again i do not have any respect for people who have no respect for others like your( browser invasion) on my computer seems to be the case. I would never recommend your product to anyone. You do not deserve it.

40

What happened to the ability to make articles disappear? I don't want to see photos of animal cruelty-- I don't want to click through to this, I don't want my children to see this. This is awful. Please bring back my ability to disappear things like this.

40

Dear Yahoo! — my Yahoo.com Home page was changed on 1/28/16. I don’t know what happened, if the system is down or what: Why is it taking you so long to fix it. I can't see my comments anymore, or communicate with other people about current news articles on your site. Please tell me this is not your new homepage. I give it a thumbs down...

40

The new Yahoo home page is crap. I used to visit yahoo several times a day for the scrolling articles and pictures. Now there are no more pictures of articles to sift through. Am I supposed to scroll down for the same old links? Not a fan, go back to how it used to be.

20

I'm tired of Yahoo continually changing the Yahoo Main Page and email formats. You just start to understand them and are able to find your way around and boom! They have changed. I'm a very busy person and don't have time to sit and read all the articles on the Home Page. I loved the fact that you could use the arrows to scan through all the recent new items in the little boxes and stop on the one that interested you. Now there are only three. Of course you have to see an add for everything you want to look at. I think I will go back to the printed Newspaper and forget Yahoo. At least I can scan it and read just what I want.

40

The ads have gotten to intrusive. I enjoy the quiet solitude of my office and when I check the mail and see an interesting article I should not have ads cut video on without my permission and blast the sound on. It is absolutely ridiculous that I cant read yahoo news in peace and quiet. Plus on older computers the ads lock up the computers and don't play or fail to play correctly. Yahoo is terrible with news articles and some of the worst writing I have ever seen comes from yahoo writers. Try to hire someone to read the news before it goes out. I also don't like yahoo being one sided on political views. Try to be objective and report reality and truth. I enjoy non political articles on yahoo and you have some great articles and some that could be great but are poorly written. Then the ads that run automatically have really screwed yahoo up. Your great email is the only reason I haven't left yahoo.

40

I am going to find another email solution to yahoo mail. The scroll of video ads on right eat up my process time and I can not type. Need a solution, tired of dealing with it or moving on.

40

I want to know why you quit offering the comics page right after the year was over. I used to be a big fan of Yahoo! and never saw myself complaining.

40

I called yahoo customer service because i lost my password to my other email. The customer service representative was very rude, she didn't introduce herself when she answered and she immediately put me on hold. After I told her my problem she told me it would cost $120.00 to fix my problem I thought this was absurd. After I declined she immediately hung up on me. I still cant access my email and all she had to do was reset it. I am now changing all of my email traffic to googles gmail. There is no excuse for this type of service.

60

Why does Yahoo have to thrive on gossip? I HATE it. All I want is important news, I couldn't give a monkey's about gossip, I don't care and other people's lives are none of my business, why do you intrude on celebrities? You don't know the facts anyway, none of your business and so it should remain. Please stop this. Grow up for God's sake, or I will delete my account. It's such playground stuff and not adult at all, not sensible ones anyway.

40

When I try and access My Yahoo home page on my Samsung 4 mobile phone I receive a message "We're sorry! your customized page is temporarily unavailable". I have been receiving the message for days. I have had the phone for over two years and never experienced the problem before.

40

I am constantly overloaded with update down loads that can lock up my computer for hours. A recent occurrence with 75 downloads took 14 hours. This is followed by a period of not being able to open my accounts, having to confirm my identity, change passwords and other inconveniences. Please do not tell me this is necessary to to preserve security. In Malta last year my Surface tablet got completely frozen up because you had 'noticed some unusual activity', simply because I was traveling in foreign parts.

No one could unlock it and to continue my travels I had to spend NZ$1000 on a new computer. (eventually, in England I found an expert who opened it up and got it going again but in the process I lost all my data, simply because you could not accept I was out of my home territory. ). Then in Hungary you again asked me to confirm my identity by getting a text from another account, Gmail, only to have them do the same thing, so locking each other up. The only solution was to open new accounts, again with the loss of access to data essential to travel.

Perhaps the internet and your systems are not intended for the casual user such a myself, elderly, not interested in Facebook, YouTube, and other social media. But you being in the communications industry and have acquired a virtual monopoly by default, and design, should take account of a larger range of user capabilities, many who do not have familiarity with much of the terminology and jargon or have ready access to solutions when problems arise. So many of my problems are a direct result of your shortcomings. I have wasted three hours today with having to constantly identify myself with verification texts, and changing my password four times, to say nothing of problems trying to find out what my Microsoft password is. You probably have a better idea why my password of the moment is than I do.

I would for one thing like to know what all the updates are for, and why my use of my computer is blocked while this is going on, regardless any urgency I may have. I have tried to anticipate this and initiate the downed loads at a time when I know I am not going to need to go on line. This does not work as expected. I could go on. I have in similar vein done so in the past, to no avail. I have challenged a reader to respond but it has not happened. I do not expect this to be any different. It will be scanned by a computer and deleted. Its only value had been for me to calm my anger at so much wasted time and mental energy when I feel like smashing the computer as a futile gesture of dubious value only to myself.

The only thing that has stopped me trying Apple or Android or some other system is inertia; I would have to learn to find my way around another complex of problems. I lament the loss of Windows XP. That was a pleasure to use. Everything since has ben a dogs breakfast. I hope I have not wasted someone's time with 'this. If I have, surprise me and respond.

40

An advertiser on your Main page seems to be a scam--TB Dresses. I checked around and there are complaints everywhere about them. Decided to not order there--if it seems to good to be true, it surely is. You should not permit this type of thing on your Main page or anywhere else. Disappointed. Your ad dept. needs to be much more vigilant.

60

I've been with yahoo many years and never had a problem until now. I have had to change my password and I've completely forgot what it is. I have tried everything to get into it to change it again. When the screen comes up showing my phone number, the last two numbers are wrong, so I have not found out where to go from here. I am giving you permission to send me a message to my husband's email account.

40

When using yahoo search there are way to many advertising sites before finding the true search sight. This is very time consuming. I've been searching for 20 years don't know why I have to search though such a mess when I get to the results!

40

A Yahoo! technician tried to extort me, told me I would have to pay $179.99 to have Yahoo mail restored. He said my system was infected by a virus through Mozilla Firefox refresh and that everything was wiped out. He said my computer was ruined, including the modem. When I asked him what he meant, I was not understanding what he was saying, he said " before you understood me, but now that I mention money you don't understand me".

40

I got an e-mail saying my Yahoo! email account will be cancelled in 24 hours. I never made such a request. Please ignore that request. I tried to reply, it was blocked. I tried to call the customer support number, it was busy. Someone has sent that and I want not to loose my e-mail history of contacts. Let me know what is going on?

40

Our school, Morningside Academy at 901 Lenora St, Seattle WA is listed as CLOSED. We are not. Yahoo! needs to do a better job of getting these things right. Tried to call the support line to contact Yahoo! but no answer came back. We do not have a high school, but our school is NOT closed. Thank you for spreading the word so they can hopefully start making this change.

40

After a year of poor service and tons of spam, I decided to delete my Yahoo email account. However, even though I log into the account successfully using my ID and password, when asked for my password in the "deletion page" , the password I have always used is not accepted. Also, no matter how many times I type the scrambled word, it also is not accepted. This is a blatant unethical business practice. Yahoo should be banned from the internet. Do I need an attorney to get rid of yahoo mail and all their spam?

40

What exactly happened has been happening for 7 years or so. Yahoo is the worse regardless of who is at the helm. I can't open my mail to view, I get a response "having difficulty loading email-try again. I try again and again and again. I will be leaving Yahoo and transferring everything to GMAIL. They seem to have it together. It's always one thing or another with Yahoo. I receive my business emails through Yahoo, and it's nothing but a headache. You don't deserve 1 star--minus 1 star because you don't do your jobs in improving the customer's experience.

20

We are not receiving any mails for the past three days. We have sent many requests to your Bangalore office, but nothing has been done so far. I am unable to contact your Bangalore office by telephone for past three days. We are losing business and our reputation. We are missing important inquiries. Our customers all over the world have been complaining that all mails sent to us have 'bounced'. We have informed them that our mail is through YAHOO and they are not able to help us. Can we really depend up on YAHOO or you suggest we switch over to some other service providers. Can you really do something? Please let us know what has to be done to get back our domain from you. We had purchased it from Net4. Can I expect a reply?

60

I am getting hundreds (anywhere from 125 to 200) of failure to deliever notices dumped into my e-mail in-box more than once a day for e-mails I did not send! They usually show up on log-in in the early AM and then again mid-day. Definitely am a fan of Yahoo! email but this is getting annoying. Is there a support line I can call to get someone to walk me through this problem?

60

I hate the new Yahoo mail format. It's just rubbish. The main reason I always used yahoo was because I liked the way email was laid out. Please please change it back I don't really want to change my mail address and go back to gmail but I will if I have to.

40

I am fed up each time I travel to a different country or region and to have to confirm my identity via a call or text to Yahoo! every single time. I can't always take my mobile phone with me. I travel a lot and I am fed up with this security nonsense. I need to access my email immediately and yet again I am asked for a code to be sent to my phone. I need to log on to get an address for my hotel and directions sent to me by email and I cannot access this. I have not got my mobile with me here in Phuket, Thailand. Accept the fact on this email address I travel a lot. Will you stop asking me for a code and just accept the fact I travel a lot. Please just let me log on to my email server.

60

Someone is using my email address. I, myself, am receiving 6 to 8 daily. You can tell who bought you by the fact Yahoo no longer has a customer service who can help you solve your problem. The 3 time I tried for assistance I actually got someone who tried. They had access to my computer and saw the emails (which every email is selling something else) and had me change my password. Still getting emails. I have also sent letters to the two names that was posted on one of the emails your staff opened. Address no good and were returned. How do I stop this. I shouldn't have to change my email address - it is your site and it is up to you to find and report the person who is doing this.

40

I started receiving obscene emails, usually in my spam folder. The emails were listed as coming from my email address. I tried to change my password but was blocked from doing so. I went through the long procedure of getting an email to yahoo customer care and then contacting the official support line. The main issue was the obscene emails. The second issue was the inability to change my password. Yahoo informed after a few days that they had solved the problem of not being able to change my password. They did not refer to the obscene emails that apparently came from my email address. They informed me the case was therefor closed. When I tried to reply to the failure to resolve that problem I was told to start a new complaint as the case was closed. After two hours of going round in circles I could not find any way of being able to re-open the old case or start a new case as there was no link or answer to that problem of the obscene emails from my address. I am so frustrated and angry that there is no way through the yahoo system to contact them on the closed case. (unresolved) or find a way to contact them direct. I am forced to consider closing that account which will need me to open a new account and spend hours contacting my contacts. I appreciate yahoo is a huge company but customers need to be able to make contact as in this case.

40

Every time I use your weather forecast service it is at least one day behind and the hourly forecast predictions are from one or two days in the past. Really hard to imagine a high tech ( supposedly) company with such a pathetic programming error. Fix it or cancel the service. It seems like something mundane to repair and it is hard to believe this simple program error has been allowed to occur for this long. Try to have some pride in what you do.

80

I am very pleased and have been for a long time with yahoo . However do you EVER check to see who is advertising on your site? If not I suggest you look through and delete or block all the scams which are on it. I had a problem with an order from Amazon and I was looking to speak to someone from Amazon and typed Amazon.com in the Yahoo space (my mistake big time) I got the site that said Amazon.com with a telephone number for it. I called and could not understand the accents of these men who were telling me they would fix it etc.

I kept saying I couldn't understand them and hung up. I finally learned that it was a bogus number on Yahoo for amazon and it was those rotten guys from India who were trying to get my information. It was a SCAM that was listed on your web site. I was annoyed to think you do not check these people using your site and have them verify their legitimacy. They said they were customer service for Amazon which of course they were not. After about 10 minutes and not understanding them I called my Geek service. Fortunately no harm... at least not up to this point which happened yesterday.

40

What is going on with Yahoo? My home page is not the way it has been forever. It is void of various news stories(trending) horoscopes etc.,, I am not happy that this happened all of a sudden with no warning, no public input on the ideas. Please put it back the way it was or YAHOO will lose a lot of people and I will one of them, very soon. Please, I am sure you have had many upset people about this matter. Is Marissa Meyer responsible for this? I thought she was much more savvy than this.

40

Just recently, every time I go to get online with Yahoo, Avg comes up and says I have to actually type in yahoo.com before I can go any father. I didn't ask for this chance and I definitely do not like it . Is there a way to switch it back to the way it was? I don't even like avg and I don't want it. I have my own antivirus and have no idea why it has changed. Please help.

40

I can't access my email account. I haven't changed my password, but everytime I try to access it, it tells me the password is wrong. When I try to change my password so I can get into my account again, it sends me to my yahoo account and I don't know the password for that, and when I try to fix it, the information on how to fix it is sent to my email which I can't access. I haven't changed anything, so I think the problem is with yahoo.

40

I feel that all the ads surrounding articles is slowing down delivery of said articles. Half the time I don't bother reading the article. Pretty poor delivery on Yahoo's part. Today my big beef is in my mail. Mail for me has become hit and miss, mostly miss. Lost so much e-mail as it just disappears from my screen never to be seen again. Very irritating when one types out 3 or 4 sentences and it suddenly disappears. When perusing articles posted by yahoo, until ads are finished filling in one gets nothing! Time lapse of 30 seconds of ads is way too much. Especially when the ads are repeated over and over. I don't have the time to sit through all that. I have a life to live. If I wanted to see these advertisements I would buy a magazine and read them, in fact a magazine is better as there I have a choice. I am looking for a more discerning server, one who will cater more to the customer and less to the advertisers!

40

Yahoo! the other day emailed me a note stating that my credit card listed with you had expired. And that my annual renewal was due. So I updated my credit card but heard nothing back from you. So what's up? Why can't you send me a bill just like other companies do? Why is it so difficult? I updated my credit card information and sent it to you but never heard back. How come?

40

Advertisements at the top of the page need to be changed. When I go to the top of the ad to close it, it toggles to view the ad to make it pop up. I had no desire to look at the ad, but it pops up as a result of trying to close it. There needs to be a separate tab to open it if one desires. I will discontinue to use yahoo's sit and the email service if this problem continues.

40

I have sent in multiple complaints and received no support from yahoo. Tonight, me and another guy were physically threatened with stoning or crucifixion by another commenter. Do I need to go to the authorities or are you going to handle it. If you need the link, then email me or check your complaint for harassment records. If you fail to do anything to stop this, I am going to drop Yahoo completely, buy my website from another source and will make spread it to everybody how you allow physical threats to occur on your forums. At this point, unless I receive help from you, I will never use your services nor will any of my many family or friends. They are in full support of me. I expect to hear from you immediately.

40

After being on my mail page, for about 3-5 transactions, I have to go back and put in my e mail address and code. Why? And can you fix it so I have more time on my email page without having to return to put in my address and code.

40

Why do you keep putting the same commercials on even after I've opted out? I detest your constantly putting up all these inane stupid commercials,I don't think you people really care what your customers think or want.

40

I have now been remarried for 3 years after being alone for 30 years and have been trying to change my personal account information and profile picture on yahoo for more than 2 and a half years with much luck at all. I have followed all instructions and saved all information as instructed by your "help" department. What is the problem here and how can it be rectified. Please would you be so kind and help me sort this out once and for all. Can a person go back to the older yahoo and do it that way perhaps? Please let me know.

60

For about the past 3 weeks when I open an email using my iPad and then try to clink on a link in that email, more times than not the mail app shuts down completely taking me back to my desk top. So I have to re-open the mail app, click on the email to open it, click on the link and it just shuts down again. Sometimes it works, but most of the time I get shut out. This has become aggravating to the point that I'm seriously contemplating the hassle of changing email providers. If this doesn't get fixed VERY soon Yahoo will be loosing a long time user.

60

I have only 10 gigs a month from my internet server. That is all I can afford. I am so frustrated by the automatic video presentations that appear when I look at the news or other yahoo apps. I am not allowed to stop them. They keep running using up my precious monthly allotment. How do I stop this? I have attempted to stop as much of the advertising as possible but these videos are a real problem for me. Thank you in advance for any assistance you might give me.

20

My E-Mail has been invaded by hundreds of messages from Local Flavor.com. I don't know how they got my e-mail address. I tried calling them, they answer the phone, and then leave you waiting on the line, its so like a ploy.

I feel helpless about the situation. I also wish you would make it easier to complain about something, Like a icon that says complaint department. I do get many messages out of know-where, but none are so intrusive. I really feel this is an invasion to my privacy.

I hope you can help me. I may have to change my e-mail address, Please E-Mail me about what you can do.

20

I am very frustrated with the advertisement every time I go to my home page. If I want an Apple watch I will look into it, but I don't really want it. I use your web page for the reasons I like: going to get news, mail and things I am interested in, not for someone or some company that wants to sell me. Have a separate page for your advertising instead of taking up my home page, Google is taking over incase you have not notice.

Just so you know if this is your way to the future, I will be changing my home page e-mail address and anything to stop the BS I don't care about. I do know Apple is paying you for that top slot, but I have used this as my home page for years. All things change and maybe its time for me to move on. Also, I really don't expect a reply, you are to busy for the little guy. All for the dollar!!!!!

40

You get minus 10 damn stars. I have had enough of your annoying, offensive, popup advertisements. One of which I am now looking at to my right all about Resting In Peace. Several years ago, I was on AOL, but the combination of them and their Hughes Net idiots made me fire them and switch over to you. Now, your popups are everywhere and I have to wait forever for anything to load and no matter what comments I place in the X you continue to bombard me with your stupid popup advertisements. This is an invasion of my privacy and most likely, illegal. This is something I will be investigating and reporting to the proper Federal Agencies.

Not sure if you keep up with current events, but Verizon just bought AOL and there is this other carrier called G-Mail. Whatever do I need to do to stop this never ending deluge of advertising that I have to fight to get to my reason for using your increasingly useless site? I see you have several thousand complaints about this on your web site already, that should tell you something.

40

I have made several request of Yahoo regarding my account. All have gone unattended. I want to know why you keep changing the YAHOO site. I asked my site remain as it was, since I have to pay for it; I'd like to keep it the way I can best use and understand it.

You refused to respond to request, and have refused to address my complaint. Now, you have recently changed the site/mail, again! And you have made it even more difficult to find past and present e-mails. Why do you keep changing the mailing and sending and receiving part of YAHOO?

And it takes forever to access old e-mails. Annoying!

20

I have not been able to get to my My Yahoo custom page for three days now. I keep getting the following banner on the top of the screen. "We're sorry! Your customized page is temporarily unavailable. Please refresh or try again later." I am able to get into my Yahoo account with my password but unable to get to my customized page.

This apparently is a systemic issue with Yahoo customers. So far, I have not been able to reach a live person at Yahoo to complain about this. Yahoo customers are to say the least very angry and upset over such poor support from Yahoo! What gives?

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