Wyndham Hotels Complaints Continued... (Page 1)440+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Had put an deposit down on a room told them the day before I need a early checkout because I stay 16 hours away had to be at work and couldn’t checkout at 9:30 need to checkout at 4:00am they told me that was fine so when I got ready to checkout they lied and didn’t want to give me my money back I also work at a hotel and I have never knew a person not to be able to checkout when they got ready
1 ASKED FOR ROOM CLOSE TO POOL & WAS GIVEN ONE NO WHERE NEAR. WHEN I ASKED ABOUT IT TRACY SAID SORRY THATS JUST WHERE "HE" PUT YOU
2 SUNDAY NIGHT WE WAITED AN HOUR FOR DINNER IN THE RESTAURANT AND THE WINGS I ORDERED WERE SO OVERDONE I COULDNT EVEN EAT THEM
3 MONDAY THE MAIN POOL WAS OUT OF ORDER ALL DAY. THIS WAS THE MAIN REASON WE STAYED HERE
4.MONDAY NIGHT DID NOT RECEIVE FOOD I ORDERED IN RESTAURANT
5 THE ROOM STUNK TERRIBLY AS IF THE LAST PERSON IN THE ROOM HAD SMOKED THEIR ENTIRE STAY
6 I WILL NEED REFUND OR NIGHTS CREDIT OR WILL NOT STAY THIS OR ANOTHER WYNDHAM PROPERTY AGAIN
i booked 11 rooms at the baymont by wyndham hotel located at 11255 Boardwalk Dr, Baton Rouge, LA 70816 on may 24-26 2019. After my members checked in and gotten situated they left the hotel for a few hours to attend an anniversary celebration. when they returned back to the hotel my president entered a room she thought was her's. she quickly realized she was in the wrong room. then she said it wasnt possible so she checked the room number again and yes she was in another room that had the same key card info as her very own room. she became histerical and called the other members to see if they had a problem with their keycard as well, true enough they did....she actually opened another members hotel room with her keycard that was only supposed to be programmed for her room only. so she went to the front desk to complain about the situation but there was no manager on duty, so she left a message for the manager to contact her as soon as he came in and to also give me a call since all the rooms were in my name. this happened that friday night no one has contacted me yet. i made a couple of calls to the hotel itself and i left messages for the manager to not charge my debit card for the rooms until he contacted me about the situation, he still never called so tuesday may 28th 2019 about 11am i decided to call the hotel one more time before i started making calls to the corporate office and luckly the manager answered the phone. i explained the situation that happened over the weekend and he told me he was aware of it, and i did express my concern about how i didnt recieve a call about the problem from the hotel itself. i basically told him i would love to resolve the situation without having to call the corporate office. he said he was gonna look into everything and give me a call back before he charge my card. the older members who were in their rooms relaxing also called me and expressed how uncomfortable they were with the situation and everyone was in an agreement that they never want to stay at another baymont hotel again. they wanted to write a review about their stay but i asked everyone that stayed at the hotel to let me see if i can get thinks situated first before they do that. and not only that the ceo of our organization is pushing me to get this resolved before he take matters into his own hands. i need someone from corporate to give me a call @ 678.668.1761.
We are staying at the Microhotel/ Wyndham at Kansas City Airport. At 7:00 pm on May 28th. The Tornado Sirens went off, and the entire area around hotel was under a tornado watch. We are 3 miles from airport, and THEY were vacated. My wife and a friend came down to Lobby to see if there was a safe place to be. The Front Desk Agent replied “ the tornado is supposedly in two other counties. She DID NOT bother to call anyone else in hotel, and DID NOT offer any help whatsoever!!! As a retired Hotel Chief Engineer for 35 years, I was mortified that this employee did not show any empathy or concern for any of us guests. If this is how the Wyndham Corp manages their hotels, I will make sure that we NEVER book another room with your company. The 4 different employees that we came in contact with could barely speak or understand ENGLISH. We travel 7-8 weeks a year, and you can believe we we will not stay at of your CHAINS.
I was in Texarkana for a graduation. The hotel was selected by a family member of friends I was travelling with. My stay was not pleasant at all because I'm now suffering from bedbug bites received at you hotel. I reported finding ants and a bug I could not identify in my bed (Room 620) to Carole Hodges on the morning of Thursday, May 23, 2019. She moved me to room 615. I have never seen a bedbug and have never been bitten by one. I have submitted a formal complaint through your company's website. I will also call the city of Texarkana Health Department because I discovered through the internet that your hotel was partially shutdown last year for infestation of bedbugs. I have traveled over nearly half this nation and have stayed in hotels from no-stars to 5 stars; and have never encountered anything like this. According to the American Academy of Dermatology bed bug bites may appear on the hands, face, neck, arms, or legs. They can take a few days to show, or it might be as long as 14 days for you to see signs of a bite (with multiple bites, welts may form in seconds). I have never had anything like bed bugs ever in my home, church, or workplace. So, my stay was memorable if anything but not for anything good. It was truly one of the worst experiences I have ever had. I have spent the past few making sure that these things do not invade my home.
My husband and I recently stayed at your Super 8 hotel in Fernley, Nevada. We checked in on April 11 and checked out on April 15. The location of the hotel was wonderful. However, the condition of our room, #117, was beyond belief. The room was horrible. We had to unplug the microwave to use my hair dryer. And we had to unplug the microwave and television at night to charge our devices. When we first got there, I checked out the bathroom and found a urine splotch in front of the toilet. The safe looked very “unsafe” to even touch. The heating unit was filthy. The door to the room had a large gap around the whole door and the outside air was coming in. Not good for efficiency. I understand the policy of not cleaning the room every day, but clean towels and having trash emptied would have been nice. Everything in the room really needed replacing. I’m attaching pictures so you can see what we walked into.
On a positive note, the location was great and it was quiet at night. It’s too bad the hotel is so run down. Get your corporate people to get a remodel done. Would stay there again if it was updated. This room was definitely not worth $79 a night. I would like to get an adjustment to the $300+ that I paid. This room should only cost $25 per night.
Thanking you in advance for your consideration of this matter. My colleagues and I travel frequently through Fernley, and at this point, I cannot in good conscience recommend your facility. It would be very embarrassing.
The pictures are below.
Checked in on May 18 checked out one week later had two weeks booked was told if we left early we’d not be refunded room was fifth, housekeeper lousy kept complaining how much she had to do, last night we were there couple across hall had a fight kept me up all night, dogs barking people hanging in the parking lot loitering n making noise, it was bike week, so there were wierd people hanging out in the parking lot doing nothing but causing noise if I had it todo again I’d stayed st a nicer hotel this was a nightmare week
My complaint is against the construction company (TopLine Hospitality) Wyndham is using to work on the rooms here in Kona Wyndham Resorts. I'm on vacation here in Kona and I'm hearing all this Vulgar swearing, weed smoking, talk of cocaine use and fighting amongst their employees. When I talked to their Supervisor, he snubbed me and brushed me off. I tried talking to the Wyndham Manager Luke but he was busy. I'm sorry I waited a month to complain but my conscious isnt having this.
Having stayed at this hotel many times we once again in Jan/19 booked a room through the hotel for April 21/19. After driving for 12 hrs from Florida we arrived & checked in only to be told 5 mins later our room was not ready & had to be changed. Attitude of front desk staff was less than welcoming. We were told a shower curtain had to be added to our room which we understand. Upon checking out our room we found the fire alarm hanging down from the ceiling by the wires, outside of bathroom door was stained from liquid spillage & sticky, bathroom kleenex holder was dirty, no conditioner in bathroom, fridge coil inside covered with ice & no cooling in fridge, standard television was blurry, As stated before we had booked room on January 28/19 & had asked for room similar to the one we ad last 3 years. We also asked to be away from elevator & ice machine, we were assigned to a room directly across from elevator & ice machine. It was noisy all night from racket above & children running up & down hallway. At breakfast asked if there was cream & ketchup was told, "there should be " but there was none. After a long drive we were too exhausted to deal with the front desk over these issues. We did notify the hotel upon return home but received no reply. We are aware there was a tornado previously in the area but surely after booking that long in advance they could have had a room available for guests. This is the last time we will stay at a Wyndham resort.
Good morning. I had a 2-room reservation at the Baymount Inn and Suites in Mobile,Al on May 25th. My family and I were traveling and we booked a one night stay in advance of our travel. I have always had a great experience with my Baymount stays before, so this was a no brainer! Upon arrival, you could tell that they were unprepared. The receptionist told us that “one of the rooms may not be clean”. She was right, except neither room was clean. The bed sheets were visibly used, the bathrooms were dirty, and there was mold of the window curtains. We literally opened the door and walked out, using nothing. I peacefully went to the front desk, and asked for a refund and cancellation. I was told sternly “NO”. So my family and I left and went to another hotel, spending more unforeseen money.
I am writing this today for 2 reasons. First, to make you aware of the conditions of this particular hotel so that others in the future are not disappointed. Secondly, to seek a full refund of charges that we made to my credit card. I know from many stays and experiences with Wyndham hotels that this is not characteristic and commonplace. I want to continue my stays in the future for years to come, and I think that a refund for each of the 2 charges incurred (2 for $78.66) would be a good gesture. Thank you for reading this, and I look forward to hopefully many positive reviews in the future!
William Bryant Bell
I want to register a complaint against your facility on LBJ Highway, Dallas Tx. The hotel booked a private party for Memorial Day, unbeknownst to overnight guests. Literally hundreds of people were there for a pool party. Overnight guests had no pool access. Party attendees smoked cigarettes in this no smoking facility. Marijuana smell wafted through the entire lobby and pool area. Part of the lobby was closed to overnight guests. The restaurant was closed. The bar had two attendants and people were five deep at the bar to get drinks. The parking lot was completely full. From our room, we watched as two ambulances and six police cars arrived. People were removed on stretchers.
We were in Dallas to visit family and had invited them to the hotel for dinner at the pool. They have a newborn and the smoke in the lobby was too much for the baby. Our poolside dinner was a bust because we had no pool access and only room service was available.
Attached is a picture of the typical “party attire. “ This wasn’t reserved for the pool; this near nudity was throughout the first floor.
I have never experienced anything like this in my life. In addition to this absurdity, we got no room attendant service the day before, even though we were gone from 9 am to 10 pm. I called and was told “they are backed up.” Then I was told they had had a lot of requests for room service. When I said I didn’t think I needed to make a special request to get my room cleaned, the excuse reverted to “They are backed up,” and “I will leave a note to find out what happened.” I said there were things I needed that evening. Ten minutes later I got a call that I would get coffee, water, etc, but that I had to come to the front desk if I wanted towels “because a different crew” delivered towels and no one was available to do that. Again, another first in my hotel experience.
You need to close that hotel or completely change management. The facility has much potential but it is completely mismanaged. And guests should never have to play second fiddle in that manner to a private event when we had absolutely no warning.
Victoria Roberts 3132345230
Arrived at Travelodge on Airport Toad in Jacksonville,Fl, on Saturday 5/25. We got to our room, no problems. Tried internet (WiFi), and problems started, No internet connection. Husband went to front desk several times, front desk had service but rooms did not. Pool was not available to use until Wednesday or Thursday due to some issues. Today we asked housekeeping to empty our tiny garbage pails and give us clean towels, left room till 5:30pm, came back to No clean towels and garbage pails not emptied. We were supposed to stay here till Griday 5/31, we are leaving Tuesday 5/28, due to us hating this hotel room.
Denise and Barry Dorobkowski
I recently stayed at a Wyndham Hotel in Johnson City, TN.
This was one of the worst hotels that l have ever stayed at.
There was a smoky smell in the hallways.
As well as a strange odor.
My room had ants.
And l woke up to being bit while laying on the bed.
The air conditioner made a loud strange noise.
The bed was 2 steps more comfortable than the floor.
The "free breakfast" is a joke.
When l did have breakfast l was given a cinnamon roll and a Styrofoam cup with milk.
This hotel brings the Wyndham "experience".
Your name should be taken off of this hotel.
I’m hoping I’m sending this to the right place regarding a Laquinta hotel located in Andover Massachusetts.
I made a reservation 5 months in advance for a May 2019 stay with my family. The hotels web site stated the hotel was fully renovated and had a three star review so I was not expecting any surprises. When I made this reservation I requested a handicap assessable room. Needless to say upon check in I was not assigned a handicap room, I tried explaining to the desk clerk that I have prosthetic legs and I need an assessable room and asked for this when I made this reservation, she stated the hotel was full and there was no assessable rooms available. So I had to deal with it...Upon going to the room we were shocked to see that the common area was in total disarray, no wallpaper on the walls, the room numbers on the doors were upside down, the carpets in the halls were dirty and sickening. To add to this, the management at this hotel assigned us to a room in between a full floor of school kids, “yes school kids” my family got absolutely no sleep during this stay!! These kids were yelling and screaming in the halls at all hours, playing soccer in the halls etc. calling the front desk didn’t help, they sent their security person up but nothing changed. I was assured by the front desk folks that we would be moved and that didn’t happen. In addition the room cleaners did not do a complete daily cleaning, the tub was never touched nor were the floors vacuumed. This trip was both for business and pleasure related, I have never been so discouraged staying at a hotel and I stayed in many. I’m sending this message to you not to bash the hotel but to use this message as a learning tool to better train your management and staff to be receptive to their patrons so they could get repeatable cliental. It’s unfortunate that this stay tainted me as well as anyone in my corporate staff form staying in a Wyndham based hotel chain in the future. Warmest Regards.
I am on a roadtrip with my son and we had booked the Super 8 by Wyndham Forsyth located at 436 Tift College Dr. in Forsyth, GA about a week ago for the 26-28th of May. I booked it through booking.com and it said no charges would be made to my card. I was planning to pay cash for the hotel.
When I was an hour away from the hotel after driving all day I happened to check my email on my phone while I was stopped to find a letter from the hotel that they had cancelled my reservation. When I called about it she said they had tried to run my card that morning and when it didn't go through they cancelled my reservation. She would not explain more to me on why they did not reach out in any other way or why my card was being run in the first place.
I received no phone call or anything. Just an email that I happened to check when I was on the road. Being Memorial Day weekend I ended up driving quite a distance further to find a hotel that had openings. I am now staying in a Ramada by Wyndham in Perry GA and will be in a Ramada by Wyndham in FL as well this week. The Ramada in Perry has been great. I booked it 15 minutes before I got here, paid cash as I had wanted to and got right in the room. The Super 8 was a huge disappointment.
I travel often for both business and pleasure and have never had something like that occur in the past. My card has never been run for a preauthorization hours before I even arrive and I have never had a hotel cancel my reservation. The manner the Super 8 took in this was awful. There should have been a phone call made to me about the issue or to see if there was a different card they could run if they needed to. I can't even believe the level of unprofessionalism that occurred by this hotel. I have always enjoyed your hotels before and thought you should be aware of what this hotel is doing to people.
I stayed 2 nights in the microtel by wydum I. Manchester Tennessee this weekend and we we checked into our room we notice that it had not been cleaned. The was pee on the floor and running. Down the side of the towel. There was people’s hair on the wall of the shower and there were no clean towels. I went do t to the front desk and told them and they assured me that h. I returned later that evening it would be taken care of. I return 7 hours later and the lady at the desk stopped me as I was walking in and told me that my room was cleaned. So I went up and it was not still pee on the floor and no towels anywhere. The next day we went out for the day and came back late and yet again now one came in to clean the room or add towels or empty the trash. I went so t to the desk again and they had me wrote it on a scrap piece of paper and she said I can’t promise it will get taken care of because they are getting ready to fire me anyways. Your breakfast that they provided had a child couldn’t be more then 15 or 16 years old hadleing the food with no gloves nothing. I would never stay at your hotels again nor would I recommend it to anyone I know.
One of your employees gave someone a key to our room. Woke up at 2am to someone in our room well we were sleeping. They took my purse with my identity in it. I am traumatized now.
I am a long time Elite points member of La Quinta rewards! Since this merger with the Wyndham chain, it has been the most difficult and unorganized booking, ever! I have used points on some stays, some not. But on EVERY occasion, the service of whom I am making this reservation, has been abrupt, and at times rude! And, one of the most glaring problem.....is you CANNOT understand them! This has happened to me now 3 times IN A ROW! I am sooooo disappointed in this merger! We LOVED the LQ’s and their reservation people were on and above Super friendly! I do not like to have to be continually asked to join some vacation package, on every time I call! Or rent car! For years, we have had such great service and easy reservations, that is has been a beating, dealing with y’all.
I am currently staying at the super 8 in Metropolis IL. I cannot get the workers to help. Our rooms toilet is dumping sewage in the floor. The attendant brought us a plunger and complained about the smell and left? Our daughter is sick from this and i cannot speak to anyone on any numbers i have called.
I WANT SOMETHING DONE IMMEDIATELY
LAUREN SANBORN ROOM 215
I checked into Wyndam gardens in Balt/Wa on 5/24 to 5/27 around 11pm. It did not look like the pictures on line but that's expected. The front desk person was dry and not welcoming but that did not bother me. We went to our room which was average but for the price that was expected. One of the bedding had holes in it, but was clean.
Then next morning I was awakend by doors slamming from 7am to 8am.
Come to find out housekeeping was on my floor.
I left for the day and came back at 11pm. I tried going in the building at the entance near my room and key did not work. Another couple also tried and theirs did not work either. We both went to the from desk and Andre assured me it would. We got to the room and it did not work. Had to head back to Andre again and he escorted me to the room and this time it worked. I am here to visit my sick mom in the hospital and if that's not enough stress, and all I wanted to do was go to bed and I had yo deal with more stress at my hotel.
This hotel dies not meet the Wyndam standards at all.
Ramada by Wyndham Roanoke Va. Stayed at the most nasty room ever. Bathroom had big mold issues, floor was not vacuumed,, coffee pot but no coffee, food left in microwave, phone didn’t work, mystery stains on walls, soap in room didn’t have wrapper on it, advertised Buffet breakfast it was buffet bar with muffins, toast, old eggs, milk was warm and not on ice, walkways were very dirty and trash everywhere this place needs closed immediately! I work for Health Department and there are not enough shots to protect you from this place.
Days inn Wyndham North Fort Lauderdale ..the worst hotel stay ever in 60 years!! The evening clerk who said she was new refused to send airport shuttle at 7pm so I had to do an uber..when error was discovered no adjustment made. Rooms were paper thin and noise in adjacent room and parking lot all night. In the morning at 640 while waiting for shuttle, desk clerk will not allow guests in lobby and you have to wait on bench outside for shuttle. Evening clerk too busy to be able to see if she could print an emailed boarding pass since no printers or computers available to guests. Staff very unhelpful.
Maximum bather capacity in the swimming pool, awful in-person customer service, please contact (402) 660-2284 or (402) 658-6362 ASAP.
I stay there in Grand junction Colorado a few times and have issue with them over charging me then having issue with them not cleaning the room the staffing is rude and kicked us out after we payed for a week stay. The house keeping refused to clean we entered the room the sheets had blood stained and tub n bathroom in clean we asked for housekeeping to clean and never received survive in fact she said we refuse it when I wasn't there for the whole day I was at a meeting I asked for it to be cleaned and trash empty apond returning it wasn't done I called front desk everyone passed the buck but no one cleaned it still then the manager called the room and kicked us out. We payed for a week's say and only stayed four days. We are not there as of now had to pack up and leave. I've known of this place to over charge in my credit card I issues but they Alway make it right afterwards I complained. I'm am a sickly woman here Colorado for health issue and to be treated as such I'm upset and you need to look into this matter ive stayed with Benjamin kime. He paid this time and wanted to get his money back for the days we are not there
Stayed 4 nights at your Howard Johnson Hotel in Elk Grove Village . Moved from Chicago 16 years ago . We have been staying at this Hotel for about 14 yrs , when we go back for a visit . This time the carpet in our room was so filthy , my feet stuck to it ., couldn't sit on the cushion by the window because it had black gooey stuff on it , plus we didn't get a single towel or sheet that wasn't stained or ripped ! So disappointed , will not be going back to this place ever. Thank you Gloria
I stayed at super 8 in Taylor Michigan. Never again. The first room the key didn’t work come to find out it was under construction. Second room the bed had dirt, leaves, grass in it. The third room smelled of smoke, toilet seat was loose. Shower was nasty, exhaust vent was hanging from the ceiling. Bathroom door had a hole in it and was patched with contact paper and door handle was falling off. The refrigerator leaked water in the floor which wet my clothes so I had to wear wet clothes. I ask for a refund after all the trouble and was told no. I would expect better from a motel with your name on it. I would like someone to refund my money! I do have pictures to verify my complaints.
I want to file a complaint and please be aware I am also filing a complaint with the better business bureau and any other governannce offices I can find, I will also email the following individuals Michael D. Brown, Noah Brodsky, Olivier Chavy, Mary Lynn Clark, Brad Dettmer, Michael Hug, Kimberly A. Marshall, Jeff Myers, Geoff Richards, Barry Robinson, James Savina, and any other senior officers I can find. I called to ask of my confirmation email for a vacation offer that I paid for. The young lady i spoke to was very condescending and rude. After I received the information I needed I hung up the phone. She called me back and called me a "Fucking little bitch" I tried to call and speak to a supervisor another lady answered and told me that there were no supervisors available, when I asked he name she hung up on me again. I called again and I was able to get the name of the next customer service agent named Stephany Eliot. She refused to pass me to a supervisor. These call are supposedly being monitored and recorded so I am certain with some due diligence you can find these totally unprofessional individuals. My initial call was made at 5:16 Eastern on May 23 2019, her return call was made at 5:22. I would like sever disciplinarian action taken on theses individuals and i want to be compensated for being treated in this manner
The GM was unprofessional to my husband and I, the rooms were dirty we saw black mold and smell like mildew from the leaking water above the room upstairs visually saw the door frame which was breaking from around the door. The lady from the front desk move us to another room, which was a little better, but the entrance to our room was infested with big yellow jacket Bees they I am allergic to, if bitten from one of them I were be in emergency room or could die. We left and checked out. Megan Wilks didn't care was rude and charge me CD for the room anyway, didn't even attempt to satisfied the complaint. I am so disappointed in Wyndham. We stayed @ Hawthorn suites in Grand Rapids MI. Bad place to stay.
Made promises that we could book a hotel during the summer when we bought. After we purchased they have no availability and they should’ve known. They refused to refund us our money. Lotta promises no results
I stayed at your Wyndham Garden in San Jose and I am not happy .
Below is copy of the email that the GM refused to answer me . Mr Andersen
Okay so I stay at your hotel on Friday night and I was not informed by Melia that banking with Wells Fargo would be an issue for my billing so you guys took 200 plus out of my account so I had to eat crackers for supper. Then the next day you guys put the money back into my account and now I get a negative because you guys charged me again for the room ???
I am so angry.. I spoke to a representative because I had 2 bookings for the same date.. went online to try and cancel and assumed that it was cancelled when in turn it was not.. so I go and cancel again and stated that my points of 152 had been forfeited.. so I was told I have lost all of these points without having a chance of even using them.. I would like to speak with another representative because this is our first time booking anything for a vacation and now we have lost them.. we got the card so that we could use them.. we actually had to pay the card off when we first applied for it which was $3,700 and now we have lost the points after having to pay all of this money towards this credit card. I would appreciate a phone call to get these points reversed to my account.. 240-551-6077.. VERY UPSET!!
I was a guest of Your hotel in Jacksonville Nc from 5/16 to 5/18. My Marine son was having surgery and I decided to stay closer to the hospital on base. The room was horrible. The smell of smoke was unbearable to the point that I purchased my own air freshener. The cable remote was brokee in two pieces. The bathroom was filthy with mold in the tub and hair all over the floor that II had to clean what was left behind. The day of my sons surgery I returned to have a light streams of water for hours to include the shower and the sink and the toilet which was unflushable . I have stayed at many of hotels in the area and have never been so disgusted to have paid for and had to stay in such a disgusting place. The lobby looks nothing like the rooms and the rooms on the website are deceiving from what they actually are. I wish for reienbursmen and will be contacting the better business . I can't understand how this hotel has a 93 A rating in it's obby.
I am currently at Wyndham Grand Desert in Las Vegas, room 976, where I am an owner. I requested an accessible room , and I was given room 976.
In this room there are 2 bedrooms, but the accessible shower and safety bars in the shower and around the toilet are in the non master bedroom, so me, the owner has to get the guest bedroom which has basically 2 single beds.
In the master bedroom there is a king bed, jacuzzi, a nice shower stall and a washer and a dryer. This is unacceptable to me.
The fix is easy, put safety bare in the master bath shower and master toilet. When I went to the front desk to complain, I was told all the accessoible 2 br units are the same.
I tried to take a shower in the guest shower, which is equipped for a wheel chair to simply roll in, all I got was water all over the floor, making it quite hazardous to walk away from the shower. This is also a fall waiting to happen
My family, the Stone family, has scheduled our annual family reunion in Atchison, Kansas, the birthplace of most senior members in our family, for July 19-21, 2019. My sister-in-law, Dr. Jessica Stone, contacted your hotel months ago and reserved a block of 15 rooms for the family. At the time, Jessica was told that family would have until June 15th to make their reservations. After this date the rooms would be released to others.
I called your hotel this morning (5/21) to make my reservation, but the AmericInn-Wynham employee (Rachel?) I spoke to said that the rooms had been released and were no longer available. She also said that my sister-in-law had been informed about the cancellation of the rooms by someone named Kim. Following my conversation with your employee, I contacted my sister-in-law Jessica to see what the plan was. She promptly reached out to your hotel, then relayed back that she had *not* been contacted by the hotel about the cancellation. I called your office back, spoke to Rachel, and she further informed me the Stone family contract had been denied in order for your hotel to honor a contract with another party!
I am appalled that your Atchison hotel would conduct business in such a manner. This action threatens to topple our reunion plans. Please address and remedy this situation as soon as possible so we don't have to cancel plans for 70+ people.
Shannon (Stone) Santschi
To whom it may concern:
My stay at Wyndham in Fort Myers was fine, but what has made me angry is the fact that I keep receiving email solicitations. When I book a hotel, I provide my email address solely for the purpose of providing a contact email in case there is a problem with my reservation. It is not provided for the purpose of continued solicitations. But what makes me even angrier is the fact that your solicitation emails do not provide the ability to "unsubscribe" as other companies do. That practice is inexcusable.
I am respectfully requesting that my name be permanently removed from your contact list going forward. If I continue to receive these emails, I will no longer do business with Wyndham.
I was a guest at Bat Sheva Jerusalem May6-12.
The worst hotel I’ve ever stayed at.
On May 11 my daughter and I went on tour from early morning and when returning I found that my iPad had been taken. I should have put it in safe but as it was early and I was in a rush, I just shoved it into my suitcase. Anyway, I was so shook up and told the person at the desk and she said they would investigate. Anyway, to make a long story short, I didn’t receive even an acknowledgement from management that the incident happened for a week and that was only because I emailed. And, not even any kind of apology. They claim that no employee took my iPad while I can say with 100% certainty that someone took that iPad from my room. It is unacceptable that a hotel can have dishonest ppl working there with access to guest room keys!
Apart from all that, I can tell you that housekeeping is minimal. No clean glasses and dirty plates left by elevator for at least 24 hrs. The closet has a refrigerator in it that lets out so much exhaust heat that whatever is in there gets hot. Hanging rod up so high with attached hangers- impossible to use. The people at reception are unfriendly and indifferent. A friend of mine was also staying there and the taxi driver who came to pick her up was yelled at and questioned as to where he was taking her. Unbelievable!
On Saturday May 18, 2019, I checked into your hotel, which I had previously booked on-line. I purposely sought out a pet friendly hotel & paid for the room thinking I was set for myself, my boyfriend & my dog. After driving 5 hours to arrive at the Travelodge (Fort Myers, FL), I was then told that I did not have a pet friendly room nor did I pay for one. But that was shortly rectified by me agreeing to make a pet payment which I thought I had done in the first place. Then I was asked to sign a "Good Neighbor Policy", which states that rules such as: No Loud Noise or Disturbances, No DRUGS/ ILLEGAL SUBSTANCES, NO DISORDERLY CONDUCT & NO SOLICITATION of ANY NATURE to occur on the property. However, I was quite disturbed to encounter not just one but all of these incidents. The stairwell that I needed to use to get to my room had people using drugs right there as well as people outside my building selling drugs as well as Lord knows what! I felt very unsafe and after getting into my room & did not leave again until the morning whereas I was unable to get the rest of my belongings or let my dog out to go to the bathroom! I was constantly looking out the window because of all the sounds of loitering & inappropriate behavior, therefore I had a very restless night because I had felt so anxious from these immoral activities. I would have taken photos but I didn't want to jeopardize my safety. I am very disappointed with this stay considering I have frequented other establishments of your WyndHam Hotels & not experienced this type of situation before. On one final note , when I was checking out & I spoke with the employee at the front desk , I felt like I was just shrugged off & she just acted like I should have dealt with it , this in turn did not show me any professionalism! I will not be recommending this place to any of my family or friends! I will be posting on various review sites about this horrible experience!
This was the email I received today! RUDE!!!!!
Sorry you stayed 3 days under such bad conditions, but if it was that bad you might have asked for another room and I'm sure we could have accommodated you. Safe Travels,
Super 8 by Wyndham
Stayed at La Quinta BY Wyndham at 1301 Huguenot Rs in Midlothian, Va. on 5/15/2019. Paid for 2 rooms both rooms had two beds each and ALL FOUR BEDS were dirty. Called front desk and was given two new rooms with king size beds, only to find out that the toilet would not flush in one room. At 1:00 am a man unlocks our door and enters because Trey the young man own checked us in did not record the fact that he had assigned us new rooms. And the Next morning at 7:30 am we were awoken by a very angry knock on our door from management demanding we come down to the front desk. Once there we were accused of being squatters. This hotel doesn't even rank high enough for a tip of a corner of a star. I would NEVER recommend this hotel to anyone.
This was one of the worst hotel experiences I've ever had.
Firstly, it's a non-smoking establishment, and yet my room reeked of tobacco and marijuana smoke.
The furniture was cracking and in disrepair.
The AC didn't work.
There were exposed conduits behind the switches and lights.
The door lock was missing 2 screws.
The water in the shower never got hot.
The curtains didn't close all the way.
The toilet didn't flush properly.
There was dirt in the corners.
But the worst was the Hot Tub. I ordered a suite in the hotel specifically because of the in-room hot tub. But when we turned it on, black flecks started shooting out of the Jets. The tub also didn't have a bath mat, nor did it have any hand holds to assist in getting in and out... Because of this, I actually slipped and hurt my leg.
If this is the kind of care they put in their top tier rooms, I can only imagine how terrible the regular rooms are.
On 5/7/2019 I called to make a reservation for my parents at the Days Inn, Jellico TN. I am scheduled for a procedure at the local hospital on 5/20/19. I did not want my parents to have to commute back an forth from home, yet not try to spend the night in the hospital. I had looked online, saw that it was listed as $59.00. Rather than going through a booking company, I wanted to deal directly with the local Days Inn. I was offered a senior rate of $79.00, and could pick up a coupon at the welcome center approximately 1 mile away as we came into town. After some further discussion with Dylan, the stated manager, apparently our home residence is within a radius considered off limits to renting a room for the night. When I explained I was having a procedure at the local hospital, Jellico Community Hospital, I was told there were strict rules between the hospital & hotel. The only thing I could get from Dylan was no visitors after 8:30 PM. I explained to him, as a patient in the hospital, I would not be visiting my parents in the hotel. Requested to make a reservation. Begged to make a reservation. I was told I could not be trusted. He eventually hung up on me. Though I did reserve on line, I found another Wyndham hotel 10 miles away cheaper, more cooperative, courteous. I canceled my reservation with said Days Inn so my parents would not have their reservation canceled in their face, & I would not be available to make alternate plans. Jellico is a dear community that I worked in for 10 years. My preference was to support local economy at whatever cost. Sadly, the office manager of your Days Inn by Wyndham is driving clientele to other businesses. I wish him the best, but cannot recommend Days Inn at Jellico if the manager is suspicious of al semi local potential customers.
Hello, my name is Maria Hampton and I was a guest this past weekend at your hotel. Unfortunately, I am very displeased with the service and quality of your establishment. I am especially upset because my family and I were visiting guests this weekend for my daughter’s graduation from the University of Florida.
To begin, we checked in on Friday, May 3rd around 7PM. There was a large water stain in the ceiling above one of the beds and the room was not vacuumed or prepped for a new guest. I also issued a complaint for loud music playing next door that was not addressed. My room number was 144.
On Saturday, May 4th, my disabled sister was changing in the other room I rented, room 146, when one of your employees walked in on her changing. They did not knock on the door or apologize for the incident. When her husband went to the front desk they said, “Oh, we should have given you a ‘DO NOT DISTURB’ sign, sorry.” Why was this not included during our check in? I also did not get one. I am curious on your employee standards for cleaning rooms and if this is taken seriously at your hotel. This especially concerns me because my towels were also not changed.
To continue, there were more problems this day. When I returned from my daughter’s graduation dinner around 12AM there was a group of people smoking marijuana and drinking very heavily outside of our room. I was especially disturbed because I had my 12-year-old son and mother with me. This is incredibly inappropriate. Not only was this an issue, but also when I quickly tried to enter my room my room key was not working! When I went to the front desk there were a number of issues wrong. First, your employee for the night was not wearing a uniform or name-tag. How am I supposed to know who to address or know who your workers are if they do not adhere to uniform standards? He also was not present at the front desk and took about 15 minutes to come out. Why was he not there?
Regrettably, your establishment did not address these major concerns with any care or efficiency. My family and I checked out of the hotel at 2:45AM on Sunday, May 5th. I was concerned for the safety of my family and should not have been succumbed to these pressing concerns. I need to know what can be done about my payment to your establishment because they did not meet any expectations. Your website specifies, “Hometown Hospitality”. This weekend was far from it.
Again, Baymont by Wyndham suggested they provided, “Signature hometown hospitality. Listening to our guests and treating them like neighbors is what we do best.” Another quote provided by your website. I would like to discuss how we could resolve this manner. The amount I paid does not equal the service I was guaranteed and received.
I can't stress enough how bad this property is. The photos on the website are very misleading. The room was dark, dingy and dirty. The bathroom was very dirty with who-knows-what on the walls. I requested three times that this be cleaned and even with me standing in the room the maid didn't get it done. The beds sagged, the linens felt threadbare and dingy. The bedspreads were dirty and full of holes. We would not have stayed more than one night except that the town was totally booked for a big motorcycle rally. Carpet had not been vacuumed and the furniture must have come from some discount thrift store going out of business. Breakfast was a joke. Just a few items served in a silent room that did not feel safe. One morning we were locked out of the room that had been paid for making a trip to the lobby necessary. While I was there I asked AGAIN to have the bathroom cleaned. Other things: Old food left by other guests in the refrigerator proving that the maid never looked in there. Had to call several times for towels. We felt gross and dirty ourselves after staying there. Nasty, nasty place. It has totally discredited the Wyndam brand and the Days Inn brand as well.
my son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Such a disappointment and I don’t think I will use Wyndam Hotels again
Recently stayed at La Quinta in Claremore, Oklahoma. Was shocked to find out I had to pay $20 per night (two night stay) to have my small dog in the room. I was a La Quinta Rewards Club member for several years and went out of my way to stay at La Quinta because the properties were generally nice and more importantly, they allowed pets with no add-on fees. Now that Wyndham has taken over I am being forced to find other hotels to stay at. I will NOT pay $40 for a two night stay again, that is RIDICULOUS!!! What is that $$ going towards. It's nothing more that a "money grab" because more and more people are traveling with pets. I belong to a dog club that has competitions every week all across the country and will now be looking elsewhere to stay. It's too bad greed for the almighty dollar has taken over what was once a staple for my travels.
Mold in the shower upon arrival, stink smell in the room. filthy carpets with stains? rotten front security door that twists in half almost, and dirt and rocks on the floor under AC unit. room 157 near pool with continuous running water from the south end of pool. into the parking lot for hours at a time. wrote letter to GM at lq0597 and never received and contact back, this place is a dive. look into it i even asked for half the funds back because of the nastyness of this place. i have tried to attach photos and they wont attach but i have short video of the mold and dirt and rock. hopefully someone gets this place straightened out
I was recently traveling through Parkersburg, West Virginia and had to stop for the evening. It was very late. I found several hotels in the area but chose Travellodge by Wyndham because of your good name. I was very surprised at the condition of the room. It was absolutely filthy! I was told it was non-smoking yet it smelled like smoke, had ashes behind the night stand on the floor, the carpets look like they had not been vacuumed in a very long time, the bathroom sink, shower and toilet were all dirty and falling apart. The door frame leading into the bathroom was completely falling off the wall, the lock was broken. The lights were falling off the ceiling...it was awful. Naturally, I couldn’t sleep not knowing what was in the bed. Complaining to the night time employee went no where. I must say I’m very disappointed that a place run by Wyndham was this bad. Look at the utter filth in the picture attached. I wish I could send more so you can see for yourself! I’ll think twice next time when looking for a place to stay.
I was unable to use a reservation at the Wyndham New Orleans Airport due to a snowstorm at the Denver airport and called the night before to cancel the reservation. Although I understood that the reservation was non refundable within 48 hours the management understood my issue and allowed a refund. I was informed that it would take about a week to show up on my Visa. I was thankful for their understanding.
It has now been four weeks since the conversation and I have reached out to the hotel and customer service multiple times. I have called the hotel ten times and customer care service three times. I have sent emails to the management and was informed by customer care service that I would receive an answer within 48 hours on May 2. As of May 6, I have yet to hear back from them.
Frustration does not begin to cover how I feel.
I have just returned from a 6 night stay at Wyndham Grand Orlando Resort Bonnet Creek. I am absolutely disgusted with the sneaky way your Hotel does business. From charges not disclosed when checking in, to a free upgrade that we were suppose to receive that we are now being charged for, outrageous resort fees for services not used, and either none or awful housekeeping for half our stay. We were lied to about the gift we were receiving to do a 90 minute timeshare tour that actually took 5 hours. I have never had such terrible customer service or been lied to by so many ever at any other hotel I've ever stayed at in the past. I am hoping to be contacted by someone in corporate to try to resolve this situation and make good on what has turned into an absolute horrible experience.
My wife and I plan trips months in advanced to refresh ourselves .I'm a home health nurse and she's a stay at home who takes care of our autistic /adhd child .These trips are to refresh us .we never have a problem at any of the other Wyndham hotels we've stayed at . It was a good stay until my wife had woke up and saw a bed bug on her pillow .we've shown a picture to the manager??? Assistant manager??? Someone who was acting like a manger but didn't have a name tag on . And he said it's just a water bug no big deal . As a nurse I've seen many bed bugs to know that this definitely was one and for an acting manager to blow it off as no big deal has left us leaving disgusted.
At the location in San Antonio on 281 highway.i withdrawing from my training.This place is so unprofessional he needs to be shut down
My husband & I stayed at your super 8 in Chandler AZ. We had to change our room twice. The first room was filled with paint & work supplies. In the second room I found a black bra when I pulled back the covers. When we got to the third room I had to dust everything
With a washcloth. The floors turned my socks black & the sheets had holes in them. Needless to say I sprayed the entire room with Lysol. A couple who checked in across the hall from u s found water on the floor. When I checked out I was told the bra was probably in the sheets. How can you miss a large black bra on white sheets. When I told them about the dust they just said they'd tell housekeeping. We've stayed at other super 8's before with no complaints. Had we not been charged when we made the reservations we would have left. We spent two nights there. I'd be ashamed to have them as part of Wyndham.
We checked out of days inn at Batavia, Ohio. This was undoubtedly the worst experience I’ve ever had at a Wyndham hotel. The room was recently renovated and some dangerous things that I have photo’s of was present in the room but the main reason I’ve contacted you, is the accusation that we smoked in the room and charged my credit card 150.00. This is unacceptable. I argued with them over and over. They made a claim against me that was untrue and claim to have photos of ashes but if there were ashes in the window sill, it certainly was NOT us. I think this is wrong to charge someone’s card and I have no way to even prove that no one smoked in that room. I do not smoke at all and never have. My husband smokes but went to the parking lot every time he smoked. I am going to attach some photos of the things in the room that was terrible and I am so disappointed in Wyndham for having this policy to charge a card without any evidence. If they have a pic then they planted the ashes there and took the picture. When we arrived the refrigerator didn’t work and the self declared manager had her husband who is not an employee, replace the refrigerator. He was also hanging out and working every shift that she worked. The last complaint in the reviews was the exact same problem we had where they accused her family of smoking too. The pics I am sending are the jacuzzi controls that had bare wires covered with masking tape and filthy. The bathroom photos show holes in wall and ceiling. As well as holes around light fixtures and on the on the wall. The dirty floor behind the door in the bathroom. Also no privacy curtains on door to the balcony overlooking the pool where everyone could see into our room. There were nails in the wall sticking out that could seriously injure someone. I want my money back. This 150 dollars for an accusation with literally no way to prove out innocence is ridiculous. I am a gold member who exclusively stays at Wyndham hotels and I feel so disappointed and let down right now. I plan our hotel stays and save so we can get away and I can’t afford an extra 150. This is just so ridiculous, I promise you that absolutely NO ONE smoked in that room during our stay.
Room # 111 -4/26/19 4/29/19 / Confirmation # 3248825214 / La Quinta Inn & Suites Brunswick / 165 Warren 1st
1st let me say that we love staying at La Quinta and have always had a good experience until now. Our room was very clean and good service, but
we started noticing bites on us the 2nd night and by the time we left had a lot more. I had our Beagle treated as we always do for fleas so we knew that we didn't bring anything in with us. I called the Manager once we got home because we now are covered with bites. We keep missing each
other, so I thought I would just email this to corporate.I have had to go and buy stuff to treat our home and washed all clothes in hot water in case it was bed bugs I went to the Dr and he said they are either bed bug bites or body lice !I did leave a couple of messages for the front desk to let the Manager know my concerns so they could have the room inspected/treated for the next occupants. I feel we should be compensated for our inconvenience of all of this and have attached pictures to show the bites. Please let me know what you feel is fair, as we have always received good customer service and want to continue to stay at Wyndham hotels in the future. Shirley and David Cutliff
If there was a "0" stars - the Days Inn (Wyndham brand) Hotel in Prescott, AZ would rate zero or somewhere far below. Our lengthy drive of several hours took us to where we had reserved a room at this Days Inn for the night. I am a "Blue" level rewards member (lowest level). We were tired from the drive and arrived at the hotel just over an hour before the official check-in time of 3:00PM. Upon entering the lobby - we asked about check-in and were told crisply that check-in is at 3PM. When she heard that we had no where to go and would stay in the lobby - the desk clerk proceeded to inform us that "We don't like people waiting in the lobby." For a hospitality operation - this place wants your money but does NOT want YOU. It would really be nice to be welcome at a hotel. What a concept.
I’m standing in line at the Daytona Beach Wyndham resort, i have been in like for over 2 hours to check in where the filthy waiting room is filled with employees standing around talking to each other and only one girl behind the desk checking people in. Multiple people here have waited longer than me and this is my first and last time here, ever. Horrible system, dirty hotel, terrible staff. Do something before you go under
To whom it may concern:
My family stayed in a Wyndham in the French Quarter from March 24-28. My daughter left her bathing suit on the day we left. We noticed within an hour of our departure from the hotel and called through to the front desk and housekeeping. They told us we needed to file our missing item on ilostmystuff.com. I requested that housekeeping immediately check vs using this process because we knew 100% sure that my daughter's suit was hanging in the closet. Regretfully, the hotel would not accommodate our request. I then called daily, leaving message after message. I knew the suit was there. Nobody would call me back. When I finally got somebody from the hotel to respond, they indicated that they couldn't find the suit and would now have to file an "investigation" with hotel security. I know that either somebody from the hotel stole the suit, or they hotel just took too long to follow up with all of my requests (which could have been handled EASILY within the first hour of us leaving the hotel and saved me all of this work). I then emailed headquarters, called the person handling the "investigation", asked to be put through to the hotel manager (who also never called me back). The past couple of weeks I have just requested to simply be reimbursed. I have spent HOURS trying to get back a $60 bathing suit. We paid a lot of money to stay at the hotel and expect a certain level of service. I complied with the hotel policy of using ileftmystuff.com and clearly it did not work in my favor. I offered to pay the shipping on the suit to get it back. At this point, I have left reviews on various websites. I am not sure why this is so hard to resolve. I would just like to be compensated for the hotels lack of followthrough.
1342 Kettering Rd
Mundelein, IL 60060
If you type in worst hotels DETROIT metro airport up pops Wyndham. The hotel lives up to these reviews. Bottom line DO NOT STAY THERE
I am a loyal La Quinta customer. Wyndham has destroyed everything customers love about La Quinta within a few months of taking them over. You now charge fees at almost all locations for pets, their reservation people are now all foreigners that are difficult to understand and in general “don’t have a clue”, you changed the cancellation policy from 6pm on the day of arrival to 24hrs in advance, you did away with the Rewards program for a not as lucrative Wyndham program. What are you fiendish people planning to do next? When I stay at La Quinta I hear many customers commenting how Wyndham is terrible for what they have done. The La Quinta employees at the hotels are inundated with complaints. I will never stay at a Wyndham, and I have already started exploring other options other La Quinta. The Wyndham management that put these ridiculous changes in place should be terminated, especially the fool that changed the pet policy. You totally underestimated the loyalty that program brought to La Quinta. When sales drop, look internally for the cause.
Let me explain, my wife and I decided to take our 3 boys to Disney world Florida. We called Wyndham back in February to book a room, bought park passes back home which cost over 3,000.00, rented a van which cost over 800.00. We arrived Saturday 4/20/19 at Wyndham Cypress Palms and stayed until 4/25/19. Our plans were to visit Disney world first on Sunday morning, however at our arrival we were offered Blue Man Group tickets at a great discount if we went to a seminar for one hour between 8:00 and 9:00AM, we thought that works because the park opens at 10:00 anyway so why not. After the boxed breakfast and the introduction we were taken into a more private area and was discussing our current timeshare which we purchased on 6/1/18 at Myrtle beach. During the course of our conversation it was explained to us that our current timeshare was characterized as silver with 400,000 points, however we currently own 126,000 points and back in 2018 when purchasing our original timeshare it was my understanding that that’s what we are purchasing. After sitting down with the representatives for Wyndham in Florida there was some confusion as to what we originally purchased. A man came into the room and pointed out the difference from our original points purchased and the 400,000 points to be silver. This became very confusing for me and I was led to believe I would have to purchase the remaining points to bring us to the 400,000 points and silver. I was very confused with their fast talk if you would and honestly thought I had to purchase the additional points, may I add a one hour meeting turned into almost 4 hours and myself my wife and 3 boys with us were very ambitious to get to the park, we were getting somewhat rushed do to our complaining and voicing our desire to be at the park already. Somehow we were coaxed into believing we would of had to buy these points anyway so we went through the process and even in the final steps we were stressing that this is not what we planned to be sitting in there office signing these papers, we really wanted to start our vacation at the parks so we were kind of rushing through this as well. The final paperwork was done by a gentleman which I forget his name but do remember he said he was retired from the military after shrapnel wounds to his head. After him hearing my wife and I talking about our disappointment of still being there and not in the park yet he told us almost done. When we got back home I looked at my original purchase and there was nothing there about the requirement of having to buy the remaining points before December 2018. Meghan was the one who made us believe we were required to buy the additional points by December 2018, there was a mix up with a piece of mail she claimed we should of got but we did not. She told us she was our contact if we need anything however with trying to contact her she never even replied. We text, we called, left messages, no reply. my wife and I looked at new contract and decided to cancel our contract. We wrote a letter to Account Services Operations- Rescission Dept on 4/26/19 and mailed it priority on the 27th and was supposed to arrive on Monday 4/29/19.
My wife and I still want to cancel the new contract # 00021-1900286 and want to keep our original contract #00028-1813105. If this letter reached you in error I ask that you please forward it to
Corporate, CEO Michael D. Brown of Wyndham.
Vincent and Prisca Ouellette.
I used my personal credit card to hold a room for a conference for the American Police Canine Association. The manager assureds me that all charges were charged me. My credit card statement I was charged in the amount of $109.61 on April 16, 2019 at Wingate Concord Mills location. The conference was on April 14, 2091 to April 17, 2019. I have called the hotel again that I was still charged. This issue needs to be corrected ASAP. thank you
I've plunged toilet and no one has come yet ! I was told when I booked we would have access to a pool..why lie? pool is locked ..make known on your page when pool is to open..very upset! had to go get towels all but 1 time ben here a week..they always say room had lock ..no we open door and most of the day it's propped open! or they say do not disturb sign on door there isn't even a sign in this room...my husband is on 2 medical machines and we can't move ..e waiting on our place to be ready! a/c had to be frozen called for maintenance still no one so we left it off a day and it's kind of cool! was told about that they had a floor fan I said please bring it ..no I had to go get it..the staff is so nice it's hard to complain but this was suppose to be a break for me and I've worked harder than at home! and the pool was my 1st question when booked! I'll stop here.and see what you plan to do ..if you want a few pictures I have..make our next week easier .thanks
I have been staying in 2 separate hotels of your, the first being Baymont by Wyndham which I have zero complaints about. I stayed there 3 days and moved today to the Microtel by Wyndham bc Baymont was a little expensive at $95 a night. Microtel isn’t far behind at $65 and if I had known I would have paid the extra $30! I was shocked upon arrival of my room how outdated, nasty, unkept and a tad creepy it was. Not only does the bathroom light constantly flicker but there are stains all over the pillow cases and bed spread, outlets that don’t let you plug anything in, disgusting ac unit, holes in the wall, hair and dirt in the bathtub AND my favorite so far as I was sitting on the bed trying to enjoy a snack in all the nastiness a baby cockroach crawled right up on the bed to see if I would share my food. Unfortunately for him I wouldn’t and made his already short life even shorter by killing him and leaving him to float in the already stained uncleaned toilet! I have proof of all of this and I want my money back bc this is ridiculous! Whoever allows this creepy nasty excuse for a hotel open should be ashamed of themselves. Seriously I feel like I’m in the shining walking through the scary halls. And who TAPES the numbers on the doors these days?!?! TAPES with paper tape. This is the worst place I’ve ever been to in my life and I have been to some pretty crazy places. This is not even worth a $30 a night charge. If I don’t get reimbursed I’m going to raise mortal hell and make sure everyone knows what I’ve dealt with this evening and what I wasted money wise. I have way more pictures and videos it won’t let me upload but I’d be glad to email or maybe even post to Facebook.
Hello. ..Use to be able to count on your name/reputation for quality however stayed in Sacramento last month for s funeral and the Hampton Wyndham West was the worst experience. It was completely run down. .. literally broken items and filthy. Was nextdoor to a truck stop. Anyway, just may need to look into this place which displays your name. Don't want a refund but what a mess this place was.
My husband and I stayed for a get away weekend - first the information available regarding your room on the site was misleading and incorrect when we checked in it was pleasant introduction and it went down hill from there, the first room they put us in was on the "water side" supposedly with the balcony that was booked and then confirmed by the front desk who checked us in and when we arrived at the room ...it was not a king suite with a balcony on the water... it was large room with a window overlooking a canal. No balcony !! it was apparent the new staff at your front desk was his second day on the job, they offered to switch our rooms but stated that they had only queen rooms with balconies available, I was hopeful until we got to the room to find out not only was the bathroom dirty with a large wad of hair still in the shower but our balcony over looked main highway road - Seriously !!. It was late and we were tired and was then awoken to a busy street first thing - not a good way to start the day !! We then decided that we would cancel the second night and moved to a hotel with a true view, we informed the front desk and with the a promise of water side balcony room we agreed and was hopeful until we got to the room and not only was a much smaller and less quality room it overlooked the pool deck ...... so needless to say we were even more dissatisfied. So three rooms in two days, misleading information, incorrect information from multi staff and breakfast selection that had a lot to be desired. After spending over $600.00 + just on our room, upon our return home I reached out to the GM to discuss it took about 4 calls and messages to track her down and after explaining our less than favorable experience I was told she would offer a discount but could not reference what she would be able to do, I then received an email yesterday and no follow up phone call as promised with a measly 20% discount on the room situation.... Coming from working in the hospitality industry for over 8 year on operations and starts up I am appalled at the continued frustration at the level of quality lacking in your hotel that we resided. With this I am requesting a full refund for the stay. Please feel free to contact me at 850-321-0501 Sharla
Submitting again with correct email address: firstname.lastname@example.org
Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com, I could not check in on 14th due to bad weather. When I arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com. The management told me to contact Priceline for refund, when I contact them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.
Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com (Trip #17433313340). I could not check in on 14th due to bad weather. When arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com (Trip # 17690452289). The management told me to contact Priceline for refund, when I contacted them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.
Hampton Inn and Suites Birmingham airport area 950 Old Grants Mill Road. Hilton member# 169898232 BLUE
My wife and I planned this weekend for my handicapped son to fly in to watch the Talladega race. We arrived Friday evening..entered the room and immediately spotted a soda pop can top on the floor between the two beds. (Something that should have been caught by vacuuming) On Saturday we were out the door by 8:30 am to pick up my son at the airport and head over to the track for the day. Upon arriving back to the hotel at 2:30 pm my room was still not attended to by housekeeping. At 8 pm I called the front desk to inquire about clean towels letting them know my room was never cleaned. They sent up fresh towels. On Sunday we left the hotel before 9 am (saw no housekeeping on our floor at this time) Came back to the room at 8:30 pm and again: no housekeeping was done. I called down to front desk again and asked for toiletries so we could shower for the 3rd day. During shower time the hair dryer in the room burned out while my wife was using it. For the amount of almost $180.00 per night... I find this unacceptable. I couldn't believe the poor service I received during my stay; as being a Hilton Honors member we stay at a lot of different locations. I am hoping someone will follow up with the housekeeping at this location and advise
the hotel clerk Uriah H. at wyndham grand pittsburgh will not return ny $100 cash incidental hold very unprofessional customer service will never stay there again!! contacting corporate offices to file a complaint with the president
No remote for tv when called desk they were out of remotes and said it happens all the time. Light fixture hanging by wires above bathroom sink, stayed in same room app. 1 yr ago and we reported this at that time. We have called the local fire marshal to address this very dangerous problem since it is obvious the owner doesn.t care. Ceiling was bowing in where roof leaks and is severely damaged. Breakfast was inedible. We thought after paying $168 for a room that should have been $68 we could at least eat breakfast but it was horrible. Biscuits were cold and hard eggs weren't cooked and were raw orange juice wasn't orange (don't know what it was) We had to go elsewhere a buy breakfast. The linens need to be replaced badly!! The owner needs to spend some money to update these rooms to look like the lobby and breakfast room! There was a reason this Days Inn was the only place in Franklin Tn that had any rooms available.
I stayed at your Travelodge by Wyndham in North Phoenix AZ on Friday April, 26 2019. The address is 2735 W. Sweetwater Ave. Bldg A, Phoenix, AZ 85028I was coming in for my Graduation at Grand Canyon Univ. When we (4 of us) got to the motel, we had only 2 towels, NO wash clothes, toilet seat was not tighten down, air conditioner was very loud and made noises all night, hair dryer had no back and my hair got caught in the fan blade, caulk was coming off tube in a large piece, etc.. I called 2 times Friday night for towels and never received them. Saturday morning I went to get towels and again was told that they didn't have any until housekeeping came in at 10 am. My party needed to be ready by 11 am! We had to share towels with each other to get ready. I asked for money back because we had reservations for two nights. When we left, they gave us a card to call for the manager; however, no one answered the phone. We tried 6 times and at different times of the day. It was bad that we stayed at a different hotel on Saturday. This hotel kept my money for Saturday night even when they knew they did not do right by their customers. I have stayed a several of your hotels over the years, but this experience has made me not want to stay at one of your hotels ever again!
I was at the TRYP by Wyndam in Ssn Juan, PR on March 17 and checked out March 18th. On the morning of my checkout they had a fire alarm go off due to a guy vaping in the room. I fell on the stairs and broke a bone in my foot. I have called atleast three times to report this and no one has returned my call. The lady st the front desk and the guy who was vaping thought the alarm going off was funny. I am still in a boot healing from this mishap.
I have currently called the hotel 15+ times, starting March 28, the day we LEFT the hotel. I think it is a disservice that we needed to go through ilostmystuff.com. We lost valuable time and I have invested HOURS in trying to get this suit back. Currently I have been told that is is being investigated. I have been waiting over a month and communication is poor. On April 24 I requested the hotel manager call me back. No phone call was returned. I would just like to be compensated at this point for the $60 bathing suit. We paid a lot of $$$ for our hotel stay and that includes paying for good costumer service.
Julie Salski, 847-652-7924
See prior complain information below:
Thank you for bringing this to our attention. Please know, we truly value our guests and their feedback.
Rest assured, we have shared your experience with the property management and filed a concern on your behalf. Please look forward to hearing from the property management team within one week. Your reference number is 4197497. We will continue to monitor your concern to ensure a proper resolution.
We sincerely appreciate your choice of Wyndham New Orleans for your lodging needs. Thank you for allowing us the opportunity to address your concerns.
Wyndham Hotels & Resorts, Inc.
Topic : General contact message
Brand ID : WHG
First Name : Julie
Last Name : Salski
Address 1 : 1342 Kettering Rd.
Address 2 :
City : Mundelein
State / Province : IL
Zip/Postal Code :
Country : US
Contact Phone : 8476527924
Email Address : email@example.com
Date of Stay : 3/24/2019
Hotel Name : Wyndham New Orleans French Quarter
Hotel Location or Address : Wyndham New Orleans French Quarter
Your Feedback : Very disappointed in costumer service post our March stay. My daughter left her bathing suit drying in the shower. I contacted the hotel immediately after leaving in order to retrieve the suit, The hotel indicated I needed to fill out a form online. I did so and have contacted the hotel with 8+ times with phone calls. They say that they have the suit and will call me back (they haven't). It is a $60+ suit. I offered to pay shipping.
Our home burned down and the Red Cross has paid our stay through May 1, 2019.The manager advised us that we had to leave,because someone said that we were smoking in our room.The only smoke smell in our room is what items we were able to retrieve from our home.She also told us who we could and couldn’t have for visitors.We know for a fact that she and every single one of her staff sell and partake in opioids.We also know that both Federal and local law enforcement are watching the premises.
The Manager said this to me, “Everybody has their own problems in their own life.i am sick of listening to your sad sob story, your husband tried to burn you up in the fire. The sad part is that YOU DIDN'T DIE!”
Please help us. We have nothing.
Thank you for your time,
Third stop @ Motel 6, Belden, MS. Arrived 5 PM, no desk clerk, waited over 10 minutes - found here outside visiting w/friend. No internet - clerk promised to contact provider & keep us updated.....no follow-up from clerk. Sheets were too small for the bed, could not stay in place. Toilet spontaneously flushed throughout the night. Trash bins full to overflowing - unable to dispose of carry out containers. Appears owner/management is not watching closely.
We booked with Tampa central LaQuinta , when we got there the customer service person didn’t get up to greet me with a smile, just asked my last name. Also wanted to charge me incidentals ( I booked thru La Quinta site). I needed up canceling and going to another la Quinta down the road , they did not charge me incidentals or a pet fee. I Will not promote this Hotel . Since it transferred to wyndham it has gone downhill. Bums hang out at ever door. Maybe they live there but it’s still uncomfortable.
Checked in at 3pm didn't got the room right away. Got to the room at 645pm bed was not made white stuff on the mirror and bathroom walls dirty dishes and stove. My girlfriend laid down cause she was not feeling well. Front desk offered to Clean the room when I told her about girlfriend laying down so I refused the cleaning I told her to make it up another way and she told me she couldn't. Not very happy with my dirty room.
To whom it may concern,
My husband and I made a reservation for 2 rooms through Priceline for the Ramada Inn by Wyndham (located at 260 Chapman Road, Newark, DE, 19702) to attend a family funeral. After making our reservation, we immediately contacted the hotel directly to request that our 2 rooms be adjoined. We explained that we were traveling with my parents and required adjoining rooms due to my father’s poor health. He is legally blind and has Lewy Body Dementia. We were instructed to contact the hotel directly 2 days prior to our arrival to ensure that our reservation included 2 adjoining rooms. We followed their instructions and spoke with a hotel representative at the hotel. We explained our situation and reiterated the importance of our request. The woman that we spoke to gave us no indication that the hotel would not be able to fulfill and accommodate our request.
Upon arrival, the front desk clerk informed us that we did not have adjoining rooms. Not only were they not adjoining, they were an unacceptable distance from each other. We attempted to explain our situation and what steps we took in order for secure adjoining rooms prior to arrival without success. The clerk acknowledged that our reservation had a request for adjoining rooms in the comment section but none were available. Had we known that in advance (when we called 2 days prior to arrival as directed), we would have cancelled the reservation immediately. We drove over 400 miles to be told that we would not have the necessary accommodations that we requested, despite following direct instructions given by the hotel itself. The front desk clerk was rude, curt, and lacked compassion. Her lack of customer service was frustrating and uncalled for to say the least. She was unwilling to assist us in seeking an acceptable solution to our situation and her tone of voice was condescending.
After much frustration and discussion without resolve, we were able to speak with a manager. The manager confirmed that no adjoining rooms were available and none were available the day our reservation was placed. Had we been informed of this when we called 2 days prior to arrival, we would have cancelled our reservation at that time. The manager was apologetic but unable to accommodate our request. She was able to move our rooms closer in proximity, across the hall from each other. That was certainly an improvement but still not acceptable.
Because of my father's unstable condition and behavior, we shared keys for both rooms so that we could reach each other in a moment's notice. Therefore we were forced to leave the door unlocked at night. We could not use the lock at the door handle nor the extra swing lock located towards the top of the door. Securing these locks would have prevented entry during the night in the event of an emergency. As you can imagine, this created intense fear and anxiety for my mother and us. Because we were unable to lock the doors, we feared my father would wander out of the room without my mother hearing him. This could have resulted in him falling down 16 steps to the ceramic-tiled lobby or wandering out of the hotel into traffic. These were real and possible scenarios due to his dementia and poor eye sight.
We stayed for 2 nights and left the hotel feeling physically and emotionally exhausted. This was due to lack of sleep, grief and persistent concerns for my father's safety and well being. We were absolutely unprepared to drive 400+ miles home after 2 nights in this hotel. Lack of adequate rest created unnecessary stress. That coupled with severe weather made for a frightening and terrifying trip. This was so unfortunate and could have been prevented! I promise that this hotel will encounter customers with disabilities in the future. It is my hope that this hotel be more proactive in sensitive in serving a customer base with disabilities. It is my request that Ramada provide their hotel employees with hospitality education. And lastly, it is my prayer that future travelers will not have to endure what we have during a family crisis.
CC. Microtel Inn and Suites, West Chester, Pennsylvania
I recently stayed at the above hotel 11-14th of April 2019. Upon arrival the Front Desk attendant (male) was extremely rude, upon entering the room 308 I found feces on the toilet seat I reported this to the Front Desk with no results. The bathtub drain was clogged at this point with no response from the hotel I purchased cleaning material and gloves and cleaned the tub drain of a large amount of hair which was stopping it up. The next morning we found out that there was no Continental breakfast although this is stated when booked. During the my husband repeatedly talked to the Front attendant who was extremely rude and did not address the problem. On Saturday we left at 9:00 am to go to a horse show which we were down for and returned at 7:00pm to find the room had not been cleaned . Again he went to the Front Desk and complained and again the attendant was rude and stated that the maid was coming in a little while. At this point I wanted to shower and go to bed as I had a long day at the horse show. My husband again went down to the Front Desk and he passed the Cleaning people and asked for some towels and told them not to come to the room at this late hour as my wife was showering. This went on deaf ears as they used their key and were entering the room as I was showering. My husband quickly got them out of the room as it would have been extremely embarrassing. Altogether our group rented 3 rooms. When other members of our group were at the Front Desk they proceeded to try to justify the cleaning incident lying again and stating that the room could not be cleaned because people were in it at which point they were told that indeed we were with them all day so this was not true and that they should apologize to us for the poor treatment. The attendant just made excuses. Wyndom Hotels has always personified a dependable good hotel, this was a disgrace to the name. I believe we are owed a refund for this miserable stay and the staff need retraining on cleaning and customer service.Charles and Alicia Coviello 8 Garden Street, Seymour Conn. 06483, 203-558-2363
My mother, Edna Stuckless is 70 years old and Deaf. She is coming to Houghton, MI today (April 26) for her granddaughter's wedding shower this weekend. When making her reservation, she thought she was on your direct site and made a reservation (accidentally for two nights instead of one). When I looked over her paperwork, I realized that she had made it two nights instead of one, so I face-timed her to and told her to call to change her reservation. When she got somewhere where should make a video relay call (as a Deaf person she requires to make the call through an interpreter and needed to get to a video phone at a home to do this.) the hotel told her she must call Expedia. This call was made just after 4 pm yesterday. She called Expedia and asked for a change.
She cannot drive the 9 hours back to Detroit in one stretch, so she needed to cancel Saturday in Houghton and find something midway home along I 75 in Michigan. (Mackinaw City). Expedia said they had to call Wyndham and she received a message this morning that they are not willing to make the change. I appreciate the bookings through Expedia and what that creates, but I wish your hotel was more mindful of the age and disabilty of this customer who is on a fixed income and just looking to move locations. She's not asking to not stay, but only for one night.
The wedding will be in Houghton in the fall, and it is unlikely that we will stay at your hotel based on this experience.
There was bed bugs al n my bed i killed one took it to the front desk and he said ok and what you want me to do about it ive been getting chowed alive for 3 days now
I always thought Wyndham was a high quality brand. This Howard Johnson in Dothan is really in need of major renovation. The room is reasonably priced but is really nasty and grubby although it looks like some improvements have been made. Staff were nice but would never stay again. Icky!!!nasty. Smoke smell in mon smoking. Never again! Check it out!
So disgusted that Wyndham bought La Quinta. I love La Quinta, they are clean, staff is courteous, dog stay free and the rewards program was good. Now you're charged $20 a night per dog, the rewards program sucks.
Thanks to your new computer program the employees are confused and my card was over charged by $850! I'm supposedly getting out back tomorrow.... I had better.
I avoid Wyndham hotels in general, days inn are some of the dirtiest and most awful hotels I've stay in. I request La Quinta whenever possible, then my second choice is a choice hotel or Best Western. I never request Wyndham.
They are ruining my favorite hotel chain. I've seen many complaints especially from dog show people that LQ' s are going to lose their business.
Maybe once Wyndham has enough complaints and loss of revenue they'll let LQ' s run themselves like they use to. If they are stupid they will continue on this course and destroy the chain.
I stood at the Wyndham on Bonita beach road a few weeks ago. I stay there all the time and it’s always nice and clean. Last time I went their wasn’t a sheet on one of the beds which also had a blood stain on it. And on the other bed the pillow also had a blood stain on it. I went to the front desk and explained that I stay there all the time and how the room was dirty. I told her my guest refused to stay there. She called the owner/boss and said she could change the sheets and said I couldn’t get a refund. I asked her being polite if she could just give me credit for a room next time being that I stay their a lot. The answer was no. Don’t seem to understand why they treat everyone like they will never see them again. I stay their at least twice a month. I’ve attached pictures. Thank you
I recently booked a room via 3rd party (Expedia) at the Days Inn & Suites located in Cherry Hill, NJ. Unfortunately, when I booked the room, I mistakenly made the reservation for day I booked the room instead of the date that I really needed, which is August 1, 2019. I didn't notice the mistake until slightly after the 24 hour period had passed to cancel or make changes. I was deemed a "no show" and my funds were taken.
I contacted the 3rd party (Expedia) immediately after discovering the mistake. They in-turn contacted the hotel to advocate on my behalf. To no avail, the hotel management denied my request to switch the date from April 22, 2019 to August 1, 2019. Although it was clear that I had made a mistake in booking, the hotel felt it was more important to redeem the funds as opposed to providing a great customer experience and maintaining a great relationship with me as a consumer. This is VERY unfortunate. Not only did the hotel lose a customer, the Wyndham family of hotels have now lost a customer. I refuse to bring business directly or indirectly to this chain if THIS is how hard working, loyal consumers are treated.
Patrick R. Amos Sr.
"Highly Disappointed Consumer"
I am a La Quinta Gold Rewards customer.
When I called Wyndham they said you should have replied to our email about the merger. I looked all over my email and could not find one.
I am a gold member and have points outstanding. My La Quinta customer number is P067611699. My name is David Clack, 1002-708 Burdett Ave, Victoria, BC, Canada, V8W0A8.
The room I was in was nasty. Smelled.odor. I stayed 10 mins and went back to check in and gave the receptionist the key back.
I was reading over some of the other complaints and just wanted to add another to the list. This company is using predatory lending techniques to basically over sale their timeshare. The company made everything sound so great at the presentation we attended in January 2019 and we were talked to by 4 different people to try to get us to sign up. The time that we were there extended the 90 minutes- it was 4 hours- reluctantly we purchased and immediately regretted the decision. In January I called to cancel our contract based on the fact that when I wanted to schedule our first "Get-A-Way" I was told that the room stay would be $875.00 in Florida- I was frustrated and furious- the presentation promised rooms for AT MOST $99 a night with smaller rooms at $69. Needless to say that we were giving the classic run-around every time we called. Ironically, NONE of our calls were noted in the computer and no recordings were made of any of our calls, I know this because the next call we made or that they made to us for payment, the person stated I have no record of that call. Today they called and I spoke to Linda and then Rueben- Linda acted like she did understand what I was even saying, she transferred me to Owner Care, were I talked to Rueben- which was not understanding in the least- he said I had 7 days to cancel and that window closed in January. He was not interested in the fact that I have written the CEO of the company weekly every since I received his name and address. I am one dissatisfied person and will never stay at any resort that bares the name Wyndham- and I am taking them to court to receive financial compensation of drawing money out after I was supposed to be cancelled. Now, I will complain daily on this site to inform anyone and everyone about the fraudulent claims made by this corporation.
MTL 28335 Annoni 4184306 [#1213044] This is my file number from the 17 emails I have had going back and forth with your customer care department. If you can trace back these emails you will see that I have not had a resolution.
This hotel was as unsafe as it could possibly be. Planned a weekend getaway and I was severely disappointed in this property. The key card entries were all broken so the doors were either left open or the entryway wasn’t accessible at all. My husband was forced to walk all the way around the building at night because the woman working the desk wouldn’t let him in and the key card entry was broken. The smoke detector in our room was wrapped in plastic wrap. The election mix boxes for the secure card systems were basically ripped out of the wall I will never stay at this property again
Shakopee Mn. Fights, drugs, my life threatened!! Management weak, scared of the live in junkies who work/sell drugs there. This place is the worst hotel experience of my life
I AM BEING CHARGED FOR ROOMS AND SERVICES NOT RENDERED. I AM PAYING FOR WEEKS OF STAY THE WYNDHAM HOTELS AND THEN BEING DENIED SERVICESAND LOCKED OF THE ROOM ,KEYS NOT WORKING ,STAFF NOT HAVING KNOWLEDE OF MY STAY BEING DENIED RENTRY EVEN AFTER SUPPLY OF ITERNARY NUMBER MAKING CLAIMS OF ME STAYING AND CHARGED FOR VACATION PACAGES THAT I DID NOT AGREE TO STOLEN GUN FROM THE PROPERTY. ON 4/17/2019 I HAD OUTPAITENT SURGEY ON MY KNEE. I RETURNED TO MY ALREADY CHARGED ROOM FOR 4 NIGHTS, TO ONLY BE DENIED ACCESS TO MY ROOM ,KEY DIDNT WORK AND THE FRONT DESK CLERK SAID EXPEDIA HAD NOT PAID FOR MY STAY AND THAT COULD NOT LET ME INN UNTIL SHE RESOLVED THIS WITH EXPEDIA I SHOWED HER A COPY OF EMAIL TO NO EVAIL I SAT IN PAIN IN THE LOBBY UNTIL SHE CONTACTED SOMEONE ON THE PHONE. THE PURPOSE WAS TO HAVE SOME WHERE COMFORTABLE TO REST. MY HOUSE HAS MOLD SO ME AND MY CHILDREN ARE ALREADY STRESS AND DISPLACED DUE TO MOLD. I HAVE ENDURED COUNTLESS LOSSES AND CANT TAKE ANYMORE . I HAVE RECENTLY FILE POLICE REPORTS FOR FRAUD/SWINDLE AND STOLEN PROPERTY THO I ENJOY THE ROOM STYLE OF THE SUITES AND THE COVIENCE THATWYNDHAM WY PROVIDE TO ACCESS TO MY KIDS SCHOOL AND MY FIANCE JOB. I WILL NOT BE OVERCHARGED/OR A VICTIM OF THEFT, I AM REQUESTING A REFUND FROM THE LAQUINTA HOTEL IN UNION CITY WHERE MY GUN WAS STOLEN, 7425540327649 REFUND FOR THE FOUR NIGHT PREPAID FOR MY SURGERY NOT HONERED, CONFIRMATION 85281EC017808AN REFUND 199 CHARGE FOR VACATION ACCT #46997580
Very disappointed. The whole experience was negative. We were told no pressure...wrong. We were promised a breakfast....wrong. The initial staff were poorly dressed and overbearing. The actual presentation was to long. The rooms shown were nice. However the biggest turn off were the sheer number of people looking. I felt sorry for the people who actually vacationed at this location. Having to wait for elevators, then overcrowding the elevators was to much to bear. I have a medical condition and need to walk with a cane and I was pushed up against the wall of the elevator and couldn’t move. It was hot and the staff didn’t seem to care. If you want to impress and make sales the first impression is important. Sloppiness is not a good look.
Checked in at LaQuinta by Wyndham,6805 Abercorn St.,Savannah, GA 4/16, checked out 4/18/2019. Went to front desk to get TV remote batteries replaced because TV would not work. Was told there were problems with that TV and we could move to another room. If they knew there were problems why did they rent the room? So changed rooms, toilet would flush sometimes and sometimes not. Rubber toilet plunger was on floor in back of toilet so they knew there was a problem there also. This hotel needs better management and maintenance.
My husband and i stayed at the days inn in kodiak Tennessee. We had reservations from April 12 thru 17. Well every day we would have to go to the lobby and get more towels and wash clothes. They would just leave 1 towel and 1 wash cloth, no soap would be supplied or shampoo. It was supposed to be a nonsmoking room but smelled just like smoke. We got so tried of going to get the supplies ourself that we left a day early, without a refund on that 1 night. When you go on vacation you would think you would able to relax. Instead we were having to go find towels and other stuff that should be supplied. Really a horrible vacation.
Made a reservation in March for the 6th of May and needed to change it tot he 7th of May. I was quoted a price of $67.50 the first time and noticed the price had gone up to $74+ daily, even though I was told I would receive a discount being a family member of a patient at St. Joes hospital. (My main reason for choosing this hotel was the closeness) I spoke with Tianna, one of the managers, who was rude and interrupted every sentence I had. She refused to explain why the price hike and would not look at the first confirmation number. I was told I would have to find it and then they would honor it. I had all the information but did not have it left on my computer. She refused to listen to any of my concerns, my frustrations, I told her I just wanted to be heard and asked to speak to some one else. She informed me she was one of two managers and then I asked for her name. She gave it to me with a request for her to spell it and she ended the conversation. I called customer services and spoke with Robert and explained the situation. He will contact general manager and get back to me. I realize I am just one person out of many, maybe that's why they rate a 1 for customer satisfaction. We will see where this goes. At this point, I will look for another hotel to stay at. Unfortunately, most all of them are owned by Wyndham nd who really cares about my complaint?
Stayed at the Travellodge/Wyndham in Raton, NM......one night of hell.......the place was dirty and very very rundown......water pressure was vas very low and smelled.......the room was very very old and the bathroom was a sham........never been in a hotel where when you walk on the floor your feet are black! The ice machine, snack machine, etc. were all out of order....... We were charged $74.00 for a night of misery......We are astounded that you would have the Wyndham name attached to this terrible place. Obviously there is no real sense of urgency to rehab this facility where visitors could actually enjoy...... This place needs a complete overhaul;..... I went to the front office to get a receipt and was told the person who handled this was not there....a maintenance man working on the air conditioning asked for my email address to send a copy of the bill...... That was last Thursday morning and have yet to receive anything....he had me write my email address on a sheet bearing things he must repair!!!! THIS WAS RIDICULOUS ALL THE WAY AROUND. I wouldn't recommend this facility to ANYONE.
Dirty room, no complimentary continental breakfast. Just not up to Wyndham standard's.
(A continental breakfast is a light morning meal that is provided by many hotels and motels. It traditionally includes bread products, fruit juice and hot beverages. Some lodging facilities also include other types of food, such as cereal, fruit, meat and eggs).
While staying at the Days Inn on Airport road in Allentown I had a terrible experience. For one, my bed sheets were so itchy as though they were dirty or had too much bleach we were NOT able to sleep and the next morning I was scheduled for surgery at 6 am reason why I stayed at Days Inn. Also, I watched house keeping throw dirty linen on hotel halls where people walked how unprofessional!!! Two, there were guys in parking lot sipping on beer most of the afternoon and evening and being very loud, they seem to be hotel employees. Then at night there was loud arguing in parking area right below my window. I have been a loyal customer of Days Inn for years and could not believe my eyes. This hotel definitely has declined horribly with the new management. It’s quite deceiving that the entrance and lobby look nice but the rest of the hotel looks horrible. Big diffference to the nice business hotel I had become accustomed to. Please take action and change this. My review is Days Inn sadly enough is a 1 as. In worst ever.
My family stayed at the Microtel in west Chester pa and my daughter was bitten up severely from bed bugs her arms and hands are swollen we actually took pictures of the bugs in the bed and the bites on her body The manager and workers were pretty rude and they commented to the situation “ it’s a hotel you can expect these things” I was totally shocked st their response they didn’t have anymore rooms and we were there for s graduation and we hadn’t yey to find somewhere else to stay.
We had to wait an hour to check in. We were told check in was 3pm. Seems they were short staffed and only one person to get rooms ready. 17 checkouts. Mold around shower. No stopper in sink (dropped the screen down drain from my razor). Had to ask for towels on second night. Peeling paint in bathroom and no exhaust fan. Short staffed. Didn’t eat breakfast. Won’t stay there again.
I am staying at your Laquinta Inn and suites located in Virginia Beach on the ocean front. Tonight I witnessed an employee stealing product from your location. She left the location with a bag full of goods from the front desk area and then drove to the back of the building and walked out with two blue colored blankets and a bag of good from the back area as well. Due to the fact that I am not an employee and could not enter the area as the back area has a sign that state authorized employees only or something along those lines, I did not get a view of what was in the bag she walked out with, but both bags were white laundry bags that are hung in our hotel room. This girl had blonde and brown dreads, she was African American in descent and was wearing a Denim Jacket. She was very rude upon my check in as well tonight and I do not agree with theft.
This complaint is in reference to the Wyndham Super 8 in Junction City, Kansas, at 1135 South Washington Street. I had reserved two rooms for the night of Friday, June 7, 2019 for six of us in my family, thinking that the rooms that showed a king bed and a sofa would accommodate three each. It was the last night of our trip going back home from Illinois and we expected to find a clean, no frills Super 8. Upon calling to reconfirm I was told that no, the rooms that showed a king bed and a sofa would not accommodate three as the sofa was not a sleeper, so I changed to three rooms with two beds in each. Upon arriving and looking at rooms 236, 238 and 240 we were appalled at the condition of the rooms, the stairway and the lobby, and were alarmed that Wyndham’s name is attached to this Super 8 and think you should be aware of these safety issues and why we declined the rooms and went to the Hampton Inn.
Checking in was the first clue. Stacks of what appeared to be dirty laundry on the floor in the adjacent room were visible, and towels were all over the floor under the ac/units. Then when we were told our rooms were on the second floor and went to check the rooms out, we were hesitant to even go up the extremely rusty steps but did go to look at the rooms. Once inside we were accosted by the chemical used to cover up God knows what that caused immediate allergic reactions by all of us. Additional concerns: The smoke detector in room 236 was hanging from the ceiling with a towel wrapped around it and the elongated toilet had a round toilet seat. Room 238 had a large crack down the window and was taped. Broken windows and locks and the sign posted in front that management was not responsible for theft were enough to raise safety issues. Room 240 had the most disgusting stained desk chair that no one would ever want to sit on, and could easily have been removed if anyone cared.
The trusted Wyndham name should not be connected to this Super 8. That is why we are sending this information to you.
Joined a month ago. Was given an iPad that had all the important documents needed except when I got home n opened it there was nothing loaded
Notified my rep n he promised to get me a thumb drive to load on my computer Have spoken to several people n still nothing has arrived. Every time I speak to someone they guarantee it will be resolved the next day. So far the next day has never arrived
Very poor customer service. I question how good of a deal this is when they can’t provide me with documents
Guess if I don’t receive by the end of this month June 2019 I will be contacting my lawyer for breach of contract
I will never stay at any other Wyndham property! Not only did the hotel mishandle and inconvenience me financially, when I called corporate the only thing offered was an apology! I was out of $600 for about a month until the hotel released my funds due to them overcharging my card. My hotel stay was only $170, but they overcharged me $581.68 in addition to the $170 they charged me. Very unprofessional, I have been a Wyndham memeber for over 20 years and only stay at Wyndham properties and never had a problem but this last stay was our last. Horrible customer service at the hotel and corporate!!
We made a reservation at the Super 8 West Yarmouth/Hyannis location for Saturday, May 25. I requested a rollaway on line in the reservation. After I made the reservation on line, I called the motel to make sure we would get a rollaway. The reservation was for my wife and me and our 2 adult children. When we checked in, the clerk said, before I could even ask about the rollaway, "I upgraded you from a standard room with a rollaway to a suite with a pullout couch." I said oh we could just use the rollaway in a standard room. He said "No, I don't have any rollaways available. We only have 2 rollaways." So I reminded him about me calling and making sure we could get one. Then he proceeded to tell us that the suite would cost more! If we could have cancelled right then and there, we would have. We ended up taking the suite, out of necessity. The room needed to be updated and fixed up. I wish I had taken pictures of the room. The bathroom door wouldn't stay closed. The tub was poorly tiled and grouted. The carpet was nasty.
The bottom line is, we have stayed at Wyndham locations before and not had a problem. Based on this stay, I am not likely to book a Super 8 in the future. And we definitely will not stay at the West Yarmouth/Hyannis location ever again.
I know this is a franchise, but I am surprised that Wyndham would want their name attached to this motel!
I booked a room with LaQuinta on N Davis Hwy in Pensacola Florida. I asked for ground floor because of my disability pool side or close because of my daughter and family. I got there they put me on 3rd floor. I was not happy and when I opened the door the room was trashed. Not cleaned at all. I call customer care go back down and asked for a refund or for what I originally booked and was told all I have is a king on pool side so I took it. I asked for a roll away and they had none. So I was also stuck sleeping all 3 in the bed. My sister agreed to keep my child at her house 3 of the nights. Opened that door and the room wreaked of marijuana. They put an air ionizer in the room. I'm extremely upset. I coughed the entire stay was promised a discount which I see on the bill but no credit on my account yet. I cancelled my July reservation there also. Very upset. Acct t4883318. This is what room looked like and what people see when parked. To be honest I would like a full refund or two comp nights for July 12th and 13th at another of your facilities in Pensacola Florida in place of booking I cancelled. I also have pictures but had trouble uploading
My wife and I are very frequent Wyndham hotel users, however we had a very bad experience at the Days inn by Wyndham at Onley Virginia. In the morning we noticed that there were dozens of flies in the room that were not there the evening before and also that every time we opened the door there was a strange sound from the bathroom area. On further investigation we found that the mirror was moving when the door was opened. I removed the mirror and found a large hole cut in the wall with a crawl space behind it. Needless to say this freaked my wife out as she had undressed in front of the mirror and she felt rather violated. This obviously was where the flies came from and there could quite possible have been someone there the night before. There was also a microwave in the room that looked like it had a fire in that we were afraid to use. I cannot express how violated my wife felt after the experience. I don’t know if she will ever allow me to book a days inn again. I have attached photos I took at the time.
Wyndham Reward #143221582G phone # 229-221-6893
My complaint is about a stay 04/01/2019-04/04/2019 at Wyndham Bonnet Creek Resort. I used 9000 points to get a discount on this vacation resort stay. What a mistake! I was very unhappy with the stay and have been complaining ever since with no resolution! Wyndham Rewards sends me to Wyndham Resorts and vice versa. I am about to leave Wyndham over this!
My reservation was in my wife's name, I had to email and call repeatedly to be certain of this because Wyndham Resorts kept saying it was in my name and she wouldn't be allowed to check in. I even sent them a picture of the reservation from my account with her name on it. Even still she had issues checking in when she arrived and had to wait a long time! She was traveling with 2 teens and was put in the building by the kiddie pools.She asked to be moved and was told they were overbooked and that precedence goes to Wyndham owners anyway. Ever since trying to complain Wyndham Resorts has been VERY rude and nasty acting and have told me repeatedly that any special treatment goes to Wyndham owners and although I am a Platinum rewards member that means nothing to them.
I want my 9000 points returned back to my Wyndham Rewards account immediately please! This has went on long enough. I won't ever do business with Wyndham Resorts again but this is a chance for Wyndham to keep me as a loyal hotel customer. Thanks so much for helping to resolve a matter quickly that has been very difficult to deal with.
Hotels are fine your false beliefs that wynham rewards are not ..this is two times I have tried to use booking thru wyndham and use..your offer 2 night 20% off..doesnt give 20% off your reward site I spent an hour on trying to book..Hotel said I had to do it online..online customer service said hotel would give the 20%...i can go thru Travelocity and get same price...so rewards and discount is fake......i am going to tell everyone I know not to be a wynham rewards customer
I am a LaQuinta Elite member and have been staying weekly at the La Quinta Journal Center in Albuquerque, NM for work for over a year. One of the prime reasons I have stated there was the exceptional cleanliness of the hotel, especially the care taken to clean first rooms. However I have noticed that since Wyndham took over the level has declined quite noticeably. The enclosed pictures taken after my room was supposedly cleaned over the past two weeks show examples of the decline in service. This is the first time I have ever had a complaint about a La Quinta hotel in all my years of travel and work. I am extremely disappointed in the new Wyndham ownership.
There was no parking at all at the hotel......I had to park on the side of the road.....then we were told that it would be $5 per day to park our car for 4 days but weren't told that on phone or until after we arrived....then I asked if I would get a receipt at check out and the manager told me yes and no problem.....they took my credit card for incidentals and upon check out was not given a receipt with a zero balance on it and was advised by the desk person that since I booked through hotels.com that i would never receive a receipt and was very rude about it. I asked her if by chance I had had some kind of charge for incidentals then would I have gotten a receipt for that and was advised no I would not and was asked to move away from the front desk....I left the front desk area and stated to the desk person that I would never stay there again and was told "whatever," and "I don't care."
The room was dirty and in disrepair looked like someone had started to lay a new floor and forgot about the trim around the walls ceiling lights and the light/ vent in the bathroom were unfinished and in disrepair.
The walls and windows were filthy and needed cleaned.
I stayed in your hotel Baymont in Lawrence KS last weekend and I was very disappointed... the TV didn’t work so we let the front desk know so they could fix it while we ate dinner next door. We got back and it still didn’t work so we called the front desk I guess by letting the front desk know I didn’t want to stay in a room with no tv was DISRESPECTFUL! I never raised my voice or anything in that manner It when I called this morning I got told they had it on recording but when I asked to hear it she told me to get a lawyer .. I will never stay in that place and I hope the manager gets fired for the attitude she showed me
The hotel was very dirty & noisy. Not enough parking spaces for the amount of rooms. Pool was closed. Room was really in poor shape. We had bees making a hive in front of our door. Reported it. They did nothing. We were afraid to come in & out of our room. They cancelled our room key code, did not tell us & both my husband & myself have a hard time with stairs and had to go back down to get the cards recoded. Expected more from a Wyndham property; Got a response.. Here it is. I am NOT happy with this! Please pass this on to someone who will actually take heed!
Rodeway Inn - Castaic <firstname.lastname@example.org>
Sat, Jun 8, 11:22 PM (3 days ago)
to me, gm.hotline
Hello Ms. Thies,
This is in response to your June 6th correspondence with Wyndham's
customer department regarding your June 2nd stay at the Days Inn in
Castaic. We are sorry you were not satisfied with your stay and that
your keys became inactive and that there was a bee hive near your room.
Hopefully you consider these isolated incidents and continue with
Wyndham hotels going forward.
To Whom it May Concern,
Doesn’t Days Inn have any type of standards for quality control? I was supposed to stay at Days Inn Wyndham in Sturbridge , Mass between 6/7/19- 6/9/19, but because Of the filth / sanitary conditions of the hotel I didn’t .
I do not consider myself a fussy person, but the filth that I encountered was disgusting.
The room I stayed in smelled like weed, in fact the whole hotel smelled like weed and cigarettes, there were blood stains all over the floor , the stairs, my bed , the tub was dirty, the toilet was stained brown, and the pool was not cleaned ( I know the board of health has been made aware of the pool condition back in May) I would be very surprised if you have not been aware or contacted in regards to these conditions in the past by other frequent travelers. Surely, I am not the only frequent travel guest that you have heard complaints from, about the conditions of the room.
I hope this letter will encourage you to expeditiously investigate the cleanliness of the rooms you offer to your travel guests. There is really no excuse for a less than perfect room, never mind the filth that was evident in the room that I was given. Raise your quality control standards and procedures, or find a new business.
I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
June 3 2019, Super 8 Motel, Lacey Washington. Arrival time: 10:30 PM. Checked in to Room 207.
1. Night clerk was inattentive and unfriendly. Did not say hello. Took my credit card, processed and handed me a keycard.
2. Half of the parking lot lighting was turned off. A security problem.
3. Hallways and stairways were extremely dirty.
4. Room smelled terrible. We had to sleep with the window open.
5. The floor in the room entry was sticky.
6. There was no TV remote control in the room. (We did go to the desk and the night clerk dug one out of a box of broken remotes.)
7. The fan in the bathroom did not work.
8. Both bedspreads were stained.
9. The water diverter valve in the shower/tub did not work.
10. There was no continental breakfast available. There was no signing for location..
11. When we checked out of the motel, the Manager was at the desk and also extremely unfriendly.
Please contact me if you wish to discuss. I will not stay at Super 8 Motels again. I recommend you remove the Super 8 name from this motel. It also appears that use is very low at this motel.
We stayed at Quail Hollow from May 29 thru June 2 for our granddaughter's graduation.
1. Bathroom floor had not been properly swept and a fly stayed in the same location under the sink in spite of a complaint at the desk.
2. There was mold in the caulking around the tub and the grout.
3. The shower curtain had mildew.
4. The carpet was badly stained.
5. The parking lot had large potholes.
6. The landscaping in front of our room had not been touched and the dandelions were so thick that the mulch could not be seen.
7. When I tried to check out I could not find a clerk and someone from another area had to hunt for the person.
8. We made the reservation for the week with the agreement that it could not be cancelled. Otherwise we would have left!
We expect much better from a hotel that carries the Wyndam brand. WE would not stay there again.
We recently stayed at days inn by Wyndham in Columbia SC and the office people was very rude and the overall location was disgusting and needed to be updated badly the housekeeping was terrible. We paid 258$ for a disgusting place told us they would refund our money but would take a few days and we needed a place right then due to my daughter graduation the next day. I've added a few photos and have more but wouldn't let me add them. Please email me if you have any questions
While staying at the super 8 in Beckley WV I have experienced several problems in just 2 days. Once checked in and getting to our room we find that the AC and refrigerator aren't working at all. We go down and ask for another room. In our 2nd room only 1 outlet works along with only 1 small lamp, we were fine with that. During our 1st night we were unable to sleep, feeling like something was crawling on us and biting. We didn't see anything but was unable to sleep peacefully the entire night. Day 2 we were out until night. The 2nd night we felt something crawling and biting again, we turn on the light and see so many flying termites covering both beds, the wall, even the lamps. We went down at 3 A.M., explained what was happening. The lady didn't want to come up to see them, we took pictures and she didn't want to see them either. She did give us keys to a 3rd room. We walk into the room to find unmade beds, dirty towels in the bathroom, pizza boxes, and pop bottles everywhere. Again, 3 a.m. we made another trip down. After getting the 4th room we finally were able to get 2 !/2 hours of sleep before my boyfriend had to be up for work. We asked the manager if she could do anything or even give us just 1 of our nights back so we can actually get some real sleep tonight and she refused. She didn't want to see the pictures either. We have stayed here before and never had a complaint, this entire stay has been completely frustrating and exhausting!
I travel frequently and few months ago decide to join rewards although don’t always stay with Wyndham majority I do yesterday I booked a room in jesup ga days inn I stayed the night one night then payed to stay another hour after that I got ohine call from front desk telling me to come get a refund or calling cops I am 40 year cuisines women’s there on business I was shocked went down to see what was going on the employee said she didn’t like the way I looked yelled at me called the cops the cops never spoke to me cause apparently I learned from another employee the told her she had no reason to call them she didn’t refund all my money and I had to spend more and stay ubti something. Is done I will Connie yo contract this company and find someoen that cares enuff to make this up to me and her have circumstance how can she have the power she has tatted all up and had several ppl jus hanging out in the front lobby but didn’t like the way I looks which is what poor rich gay fay what I want to know what and I want to speak to someoen who can do something. About this
Hello. Steven Hicks at indio resort was harassing me. He made many sexual advances onward me. I will file a legal comla Not against wyndham
What started out as $158 reservation for a senior on the phone got raised buy $10 her Knight on the email confirmation and then ended up $202 at the front desk when he arrived. That's $101 a night for a room that was supposed to be 47 and change for a single senior to stay in. Apparently the hotel chain Wyndham Resorts Days Inn is a major rip-off
I stayed at days inn on 6/4 to 6/6. ON 6/5 the bathroom door locked with my dog inside. When they finally broke it open the door had to be removed. So we went the rest of the day and the following day without a door. I also told them that the air conditioner was not working and they said they were in the process of replacing. I was never offered a new room or discounted price for the inconvenience. So that was probably the last time I stay there. So far the Hampton inn has given me a better rate. Thanks for anything you can do to help.
Wyndham Hotel Inverness-Birmingham, Alabama
I made this reservation online and because I needed to stay at the same location as my co-workers. On the website, the hotel tricked you into making the reservation. It was made to sound that to get the discount, I had to pay in advance for the entire stay. It appeared that I was sent a receipt, but it was not a receipt. Even the desk clerk said it was a trick. I had a feeling it was a lower rated hotel. Too cheap. When I walked in the room I was disgusted! The room rug was filthy!!!!! I took the bed covers off of one bed and covered the floor so I would not walk on it. I am shocked the Wyndham would put their name on this place. I sprayed the room with Lysol disinfectant. The toilet was running constantly. I got settled and decided to use the bathroom toilet at around 11 pm. IT WOULD NOT FLUSH AT ALL. Are you kidding me? I called the front desk, and he was going to call me back. I told him about the problem. The front desk clerk didn't call back. I called again. He said he wasn't sending anyone, He said, "Wait a minute, and put me on hold for over 5 minutes. I hung up and went down and said I would have to switch rooms. I had to put on my clothes (I had prepared for bed), come to get a key, switch rooms which was on another floor. I felt unsafe too. The hallways were dark and dingy. I thought I was being followed by a man who got on the elevator with me, who I thought was following me.. Then he turned and went the other way. I was a little nervous. Then there was another incident. This isn't the kind of place anyone should stay in. Nasty, nasty nasty. I am disgusted and have to stay here for three nights. this hotel needs to be gutted or closed.
The health department needs to condemn Travelodge by Wyndham Memphis Airport Graceland!!!! Bed bugs, black mold ceiling falling in dirt everywhere!! Not fit for anyone to be at it’s a real health hazard. Health services will be called. I was very disgusted with this place I have never seen anything so nasty!!!!!
Stayed at Days Inn, Ocean City MD, and was a very unpleasant experience. When we got there, the staff seemed clueless, and had to go check to see if our room was ready. We checked in about 5:30 PM. There were only 2 designated handicapped spaces in the back by the elevator, and when we inquired at the front desk. they blamed it on the municipality. My husband has a pacemaker, and I had a knee replacement several months ago, so that was an issue.
On Wednesday evening, June 5th, around 7 pm, there were several male teenagers 5-6 that got off the elevator and started chanting very loudly all the way down the hall to their room. I did notify the hotel staff and they seemed quiet after that. At 12:30 AM, however, I was rudely awakened by a door slamming and people screaming down the hall again. It took 3 more hours to fall asleep.
The room was small, but adequate, and I did want an oceanview and I definitely got that, which is why I gave it a rating of 2. But the bathtub was very slippery, and needed a mat or anti-slip device. When the sheets were changed on the second day, they were stained or dirty, and I had to cover with the top sheet. The freezer did not work well and melted my ice cream. I addressed my concerns with the manager on Thurs afternoon, around 3:30, PM after hearing an irate woman in the parking lot screaming and "F" ing everything. I felt bad for the families with small children. (that was before I discovered the dirty sheets). The manager gave me an attitude, and told me she could not control what the quests do during the day.
By Friday morning, I could not wait to leave!
This by far was the worst hotel stay I have experienced, and think you need to re-evaluate this facility and the people running it.
I cannot believe that an establishment with the Wyndham brand, would be this unacceptable. Typically, your brand is usually much better than this, and will make me think twice about staying at a Wnydham in the future.
Stayed at your Travelodge in Ohio on Route 36 Delaware County this building is in need of serious repairs outside the sidewalks are busted it every crack their I'm handicapped at every entrance there's not a ramp you have to step up onto the sidewalk inside needs help wallpaper needs replaced in my room 138 no lights in the bathroom and heat section just bear wallpaper dirty around the floor things need touched up and fixed in the room the chair at the desk is broken it's just old and needs repaired and evidently they don't do it sorry but I'm 62 and handicapped and I don't want to be in a place like that you know it's it's hard for me storms went through the night we stayed there on Memorial Day my husband was feeling in at the englefield oil right across the little Street he called me the sirens were going off for tornadoes you couldn't hear them in the rooms no notification at all from the hotel this is the middle of the night it's not right so I'm not happy with this day you try to get a room that is Affordable because you have other hotels there and you expect it to be decent but it's not I did not take pictures because you should have someone out there looking at your hotels I believe and taking care of the problems don't trust your management people to tell you because I've been in business my whole life I kept it on their profit sharing or whatever and they're not going to tell you
Microtel Inn & Suites by Wyndham
612 Nikles Dr, Bozeman, MT 59715
Upon checking into the hotel, the front desk attendant ignored us until he finished an entire conversation with another employee that was not work-related. When he did finally help us, he kept saying my card was declined. I told him there was no way the card was rejected and that the hotel room had already been charged to my card. He finally stopped after the 3rd try when he realized the room had already been charged as I had initially claimed. After checking into the place we went to dinner, we got leftovers, and when I went to put them in the hotel room fridge, it was already full of old mold food. I went to the front desk to make sure the room had been cleaned. An older woman heard my complaint and decided to join in telling the assistant how she had checked into room 108 late the night before around midnight and that upon entering her room she realized someone had vomited on the floor and it hadn't been cleaned up. She went out to her own care got Lysol sprayed the vomit and put a towel over it until she could get ahold of housekeeping the next day. The guy acted like this was normal and blamed all of the inconsistencies on "New foreign exchange housekeepers." The desk clerk did come in and clear the old food from the fridge. We then attempted to use the pool that was as cold as an ice cube. When I got back to my room for the last time that night, I went in to take a shower, but there was no shower curtain. I still wasn't given a shower curtain the next day and had to spend 20 mins after my shower cleaning up the soaked bathroom. Horrible! I wish I could give this place no stars!
June 2nd guest in Travelodge Chilliwack BC.
Blanket on bed between sheet n cover was badly stained w either blood or vomit. Contacted front desk, handed over disgusting item. Night mgr said she would talk to housekeeping as did front desk staff staff n checkout.
Also found condom wrapper behind night stand between beds when plugging in apnea machine.
Later in evening shouting, yelling, noisy, sticky substance all over hallway, power Drink bottle in front of our door. I am recovering from knee replacement surgery, almost tripped n fell.
Awful stay. Refund please. Folio #.55665, membership #193209994C.
Do have pictures of blankets on my cell.
Why no hazmat procedures, where is security, why the main toilet out of order, staff n guests using pool toilet.
Not night managers fault. I’m sure GM is aware of fault procedures and has given specific instructions to staff .
I do not have a complaint, however I do about trying to write something good about one of the locations I stayed at and being cut off my call. I will start with a positive with the Wingate in Tupelo Ms. The property very clean, staff wonderful. The fact that is was a non smoking facility was GREAT to me even though I am a smoker . I do not smoke in my home the smell is horrible, however I do love the fact that this location had an area for smokers , I felt very comfortable in this area and met a lot of wonderful people, I did not fell like I was offensive to any non smokers I would suggest that all of the properties you have would have a location like this very much enjoyed our stay. My son and family live there and when we go back it will be at this location. Thank you very much
Check your credit card receipts!!
The hotel places an additional $75 hold on your credit card. Your pending amount will not match your hotel receipt. Additionally, we were charged for someone else's room and another random $87.03.
The hotel restaurant also has some issues we discovered after noticing the additional charges. We had 2 additional charges $25 and $34 (possibly drinks we did not purchase) and the dinner receipt did not match the charges to our card.
The worst part is the lack of customer service. We were bounced around from person to person at the corporate office, and no one claimed 'ownership' of the resort in Newport RI. We were left to resolve the dispute with the very unhelpful and knowledgeable front desk manager.
The restaurant is owned and managed by yet another company, and we are still trying to resolve the charges.
The bottom line, avoid staying at this hotel if you don't want the hassle of disputing erroneous credit card charges!!
This is exactly why we are HILTON people. I expected more, Wyndam.
We had reservations at a Microtel by Wyndham in Lexington Kentucky on June 1st through Booking.com. Address for hotel is at 2240 Buena Vista Lexington Ky. Hotel ID # is 27894 and the manager's name was Josh. He called at approximately 1 hour before we were to arrive and said my credit card had been declined..I gave him another and he said it was declined also. My daughter gave him her number and it was declined...he said he would have to cancel our reservation but gave us until 6:00 pm to pay with cash. We stopped at an ATM and retrieved enough cash to pay for our room. Not sure why we could get cash but our cards were declined by hotel. When we got to hotel the front desk ran my card and it was excepted. Paul McCartney was in town for a concert and we had tickets and had tried to get another hotel and all rooms were booked everywhere. When we checked out the next morning a couple of people said he did the same thing to them and they had went through Booking.com. Also told them and us that out of 60 cards that were run ours were the only ones declined. We had made our reservation last December. We think because Paul was in town he was trying to get our room cancelled so he could charge a larger rate to someone who needed a room. I called my bank this morning and they didn't show at anytime that my card was declined. I am very disappointed that this happened as it never has before..and have stayed at Wyndham hotels many times. He may have tried this on other people. Thought you should be informed because it caused us a lot of distress and to other people too...knowing that it was going to be impossible to find a hotel that wasn't already booked up.I don't want this to happen to other people because of this incident. The hotel was very nice but this experience could turn me and other 's away from booking your hotels.
Engaged the hotel for 2 nights ( Days Inn 2387 Berlin Turnpike, Berlin Ct.) to attend family gathering in Middleton CT. Checked in and left to attend function.. returned at around 10:00 PM and found water around the floor in bathroom next to toilet. The next morning reported it to the clerk at front desk. Also told them that the drain in sink was not operating and sink was backing up. Put towels around the toilet to soak up water.
We left the next morning. The only thing that was fixed was the sink.
I picked the Windham due to past experiences while working. Always found them clean and functional. This hotel was what we considered dirty. Mirrors in bathroom had what appeared to be hairspray all over them
Needless to satnot a good experience at all
Had to wait awhile for the hotel to do something. I never taught to go to a bathroom and see nasty toilet not being clean. This is unexceptionable. I was in room 1741 at Wyndham hotel downtown Pittsburgh. Clearly, this hotel shouldn’t not be wasting property in downtown like this. I am very frustrated that I have to see this so I am sharing it with who it may be concern.
I checked into the Hawthorne Suites, 8737 Baymeadows Rd, Jacksonville Fl, today around 5pm. These are the conditions I found my room in. I would like to speak with someone regarding the sanitary living conditions and file a formal complaint. I have already contacted the Hawthorne Suites customer service line and reached out to the CEO of Wyndham Hotels and Resorts.
I do not have words to describe these conditions, which I believe pose a significant risk to public health and wellbeing.
I look forward to talking to someone on your team!
Check in to Wyndham property may 24, 2019 appx 4pm paid for 2 nights room 416 paid $434.00
Wyndham Providence Airport
1850 Post Road Warwick, RI 02886
Upon arrival to room 416. The floor looked like it had not been cleaned in a week. there was peanuts, food crumbs, hair, plastic on floor. Two small flying bugs were on the desk top. the little shampoo bottle had been previously used and less than half full. the handle to closet door came completely off when we open the door. we called and requested a manager come to the room. Manager Rita Harfouch came 20 minutes later with bottle of wine and free bkt coupons. we first showed the manage the bugs, the shampoo bottle and the dirty floor.also the ice machine was broken. we request manager rita move us to a clean room and requested a refund for the 2nd night. rita returned 50 minutes later and gave us another room key. manager rita said she would take care of the 2nd night refund and call me to confirm. we checked out of the hotel at 5am next day. manager rita never called and never returned our emails or phone messages. 5 days later(may 29, 2019) we checked our credit card statement and noticed an additional charge of $118.53). Now june 2, 2019 I called/email rita inquiring about the charges post check out. I have called the hotel 3 times today and have been left on hold 15 mins +. PLEASE HELP ME WITH MY CONCERNS, IM NOT GOING AWAY. I AM A FREQUENT TRAVELER AND HAVE USED WYNDHAM MANY TIMES AND ALWAYS SATISFIED. I FEEL LIKE I'M BEING ROBBED. PLEASE CONTACT ME AT 386-492-4647 east cost time. this property is filthy. the service was pathetic from the check in process to the dirty hallways and rooms.
I stayed at the Wyndham in Freeport Bahamas was horrible. I checked in at 3:00 pm May The manager was nasty. I couldn't get in my room they keep sending me back and forward to activate the key after the fourth try i told them i can't keep walking back and forward i just had knee surgery. they called the grounds person. He had to go threw the patio door .he said he had to change the piece where you put the key in . After we go in the room there was bugs. After waiting 3 hours they finally put us in another room. Once we got into that room the Tv didn't work and the refrigerator was broken. Now we had to wait for someone to fix those things. I just wanted to change and go to eat and go sit on the beach. sat on the ground in the hot sun they didn't offer us anything to drink..
Ok first they sold us a package and then we got something totally different then what they promised. Once we listened to the recordings and got ahold of supervisors and finally got what was actually promised to us, it took about 2 weeks to get everything squared away! so we were already pretty frustrated with everything by the time we got to our hotel. Then they said my husband and I had to attend a presentation but we had our kids with us on vacation and did not feel comfortable leaving our small kids with some stranger so just my husband went to the presentation while I stay with our children. Then they told my husband that I HAD to he there and that we would have to pay for our hotel stay and we would not get the $129 back that we paid ahead of time or the $100 taxes that we had to pay once we got here, which we didn't know we had to pay till after we paid for the package. There was just a lot of fine print and loop holes and to be honest it was the worst experience of trying to get a hotel stay I've ever had to deal with in my life. I suggest just going on trip advisor or expidia and just getting what u pay for up front. Now we have to pay way more then what we would have ever paid for a hotel, plus we lost money and time all because we didnt want to leave our kids with a stranger they provided , it was just a horrible experience and honestly I hope I can warn other families about this so they don't have to go through the head ach or the money loss which we have 5 kids and can't afford any of this! We should have just bought our on hotel rooms like we normally do!!!! I'm disappointed I'm frustrated and I feel like I was done wrong and cheated and scammed
Ramada by Windham in Fishkill NY. I reserved 2 rooms.
Check in is at 3:00. We got there 4:00 room was not ready.
No fridge, no microwave. Bed was hard as a rock very uncomfortable, bad odor in the room. We went down for breakfast at 8:00am next morning and most of the trays of hot food were empty and what wasn’t empty was cold. Back door to outside was not locked.
I stayed at La Quinta in Greensboro, NC 5/28 - 5/30. It is nice and is pet friendly and I stayed due to HVAC breakdown at home. The lady at checkin couldn't have been nicer or more proessional, the housekeeping staff I encountered were great but the guy at the front desk on check out day, 5/30, needs customer service skills! When I left my room cards, he only said "your receipt will be mailed by Expedia." He never asked how my stay was, didn't say thank you, NOTHING ELSE. Looked like he was mad at world. WHO doesn't even say "thank you?" I intended to stay one more night and he told me he couldn't honor expedia rate (despite I had been there two days) wouldn't help me at all and wanted to charge $109 when I paid $76 per night. I looked online and rate was $85 so I don't know WHERE he got $109 he was trying to impose on me, but I left. IF I hear back from you, I will go back there, I will recommend that place. Otherwise the final experience really was unpleasant enough I don't know that I would recommend or go back.
My family and I stayed at the Ramada by Wyndham in Indianapolis Indiana on Friday, May 3rd. Checking in was easy, we got to the room and found big holes in the ceiling of the bathroom, the wall mounted hair dryer only half way screwed into the wall, cob webs all over the ceiling, exposed pipes, dirty stained bed linens and wall paper peeling off. We ask for a different room and was moved only to find the second room in almost the same shape. We then ask for a refund and was denied. I have a couple of pictures just to show how bad they were. Please feel free to contact me with any other questions or more pictures.
Had put an deposit down on a room told them the day before I need a early checkout because I stay 16 hours away had to be at work and couldn’t checkout at 9:30 need to checkout at 4:00am they told me that was fine so when I got ready to checkout they lied and didn’t want to give me my money back I also work at a hotel and I have never knew a person not to be able to checkout when they got ready
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