Woolworths Complaints Continued... (Page 1)496+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
i am sending this complaint about Roket apples they are much smaller now they roll around in the plastic case they are in but you are still charging $4-90 for 5 . If you are going to charge that much then put an extra apple in the container it is large enough now or drop the price . My sister and i buy at least 6 pkts a week and we are pensioners.When we first started buying them we couldnt get them out now they are like marbles rolling around . Be fair please .
I downloaded sometime ago a Woolworths shopping ap for my smart phone. Over a period of time I constructed a list of my regular items for my weekly shopping which I find extremely useful. This week I tapped my Woolies ap for my list and got four different options, mainly to do with online shopping, and no access to my list. Where has it gone. One screen says access your shopping lists but it won't let me. Help.
My problem is the new changes with delivery of grocery items now for a lot of people this has become a necessary help especially if people who are disabled. So you charge now 12.00 which has just gone up from $11.00 for delivery. Now witth the new delivery in bags 1.00 extra per bag i assume and then which is really a major problem with me you want to charge another 3.50 to put on the bench which is what happens and the person receiving always help drivers on top of 12.00 my god you can surely suck up the cost of fellow putting on bench it is ludicrous . This is probably first time in my 67th year ever putting in a complaint and seriously thinking to go to sunrise with it. I will however wait for your response
Thanking you in anticipation
Sandy love batemans bay nsw 2536
14/6/18 at 2.30pm my daughter who is 19 took her Grandmother to the cigarette counter at Woolworths Deception Bay whilst helping her do her grocery shopping. She has told me that when the young girl at the counter who had dark hair and glasses and was about 20 years of age served my 80 year old mother she just shoved her cigarettes at her across the counter. There were no other customers waiting to be served. My mother asked "Oh do you have a plastic bag I could use"? as she had not yet entered the store to start her grocery shopping. Your employee's response was "Oh I don't know...maybe if you're polite and ask nicely"..My daughter who is a university student and does not live in this catchment was absolutely appalled at this interaction with someone the same age as her towards her grandmother. The bag was then just shoved across the counter towards them and they took it and moved away from the counter. However after they moved away from the counter and went to enter the store my daughter looked back to see your employee rolling eyes and clearly talking in a negative tone about my mother to another employee in the section who she has described as a short older blonde lady who was in her forties who did not engage in the same behaviour.
I am sorry but I can not let this go....My mother is 80 and yes she does smoke! but she is a well regarded person of Deception Bay and has lived there for 40 years. To have my daughter come home quite upset about how someone her own has treated her grandmother at the "smoke counter" makes me wonder how this young woman actually interacts with your other clientele who are not so well dressed, or elderly or accompanied by loved ones as my mother was. I seriously think you should reconsider if she is the best person you want representing your company perhaps she would be best at back of house with no customer interaction.
I look forward to a response to you regarding this very concerning incident!
I am an avid woollies shopper and of late I have been buying your brand of choc chip cookies because they are the best tasting and are good value but the last 4 packets I have purchased have all been broken and I end up with a tray full of crumbs and pieces and lucky to get more than 6-8 full cookies out of a packet.
If I was only getting a couple of broken cookies I could live with that but every time I buy a packet is too much in my opinion
Hopping you can rectify this or I will be changing where I choose to shop
Not happy Jan..........
Visited Woolworths at Boksburg Retail Park like I usually do daily today,Friday 08/2018
Just needed doughnuts a beta tub of ice cream
Proceeded to pay at your 10 items or less cashier.
To my horror I find two people in front of me with a trophies full of merchandise.
Now why have you got a fast que?
After 25mins my chance comes to pay and I asked the cashier why does Woolworths allow anyone to pay at a fast que. Your cashiwrrtold me why don't I ask the customer myself why he came into that que with more than Ten Items???? THAT IS RUDE!!! I DO NOT WORK FOR WOOLWORTHS. IT'S NOT MY FAULT YOU HAVE INCOMPETENT STAFF.
I then called a manager. Portia. Just as use less and more rude than your cashier.
I will never spend Amy money at your store again. I used to do all my shopping which is good and groceries at your store. I SPEND APPRX R18000 MONTHLY AT YOUT STORE. NOT ANYMORE. I WILL RATHER GO TO CHECKERS FROM NOW ON.
For a so called up market store you are the pots and so are your staff. You have no capable management at your stores.
I own 20842 Woolworths shares and I will be bringing up your poor customer service and bad attitude at the AGM.
Shame on you! !!!
I took my own bags.On checking my docket later,I found I was charged for my own bag.I didnt need extra bags as I had some of my own I had taken in left over at the end after paying.for items
This is a complaint against kerry
(i had a simple enquiry)
and liam (Asking to speak with a supervisor)
who could possibly work at the same centre
Very distressing to be spoken to in such a rude way from both
I dont know if they are overworked or not having enough breaks or just dont like their jobs whatever the reason i wont tolerate rudeness from anyone
If im nice to them i expect the same in return to end up hanging up on the 1st call was bad enough but twice ? Talking so abrupt and rude to people is unacceptable on top of not even mentioning his name i had to ask for it
They have a way of getting people all fired up and the best thing is to hang up
I was having a wonderful day until i got on the phone to the call centre
It took a lovely lady from my local woolworths to calm me down
i was in tears
im always quick complimenting people but not today and not standing for rudeness from anyone anymore ever !
Woolworths supermarket Dingley Village, today at 10:30 AM. My wife approached the butcher counter to purchase a half leg of lamb. The butcher would not serve as he was on his way out of the section for a tea break!! He asked a lady from the bakery to assist but her knowledge of the meat was non-existent and she did not know how to cut a leg of lamb in half and was probably not qualified to do so. My wife left the store very angry and will purchase the meat at Lindens butchers at Southland.
Questions: Why couldn't the butcher show a bit of courtesy and serve a customer before his tea break?
When the butcher is on a break why isn't there a fully trained person available to assist customers?
Are your staff fully trained in customer service procedures and protocol?
We will never buy meat from this store again while this rude butcher is in attendance.
About 6 months ago I applied for another card through your Forest Hill branch as my card was no longer swiping due to old age.
I was told that my I.D number has changed which it has not to the best of my knowledge.
Anyhow, it seems that something happened as i had put my daughters telephone number down a I am hard of hearing, as they contact her now.
I have never received a card and have not bought on this account since and there has been a payment made by eft every month barring one which was made up for by an increased payment.
We now get harassed and threatened to be handed over on a regular basis when I would think there must be nothing owing on this account...oralmost nothing.
The amounts due vary vastly and the last one was over a thousand rands when the one before was four hundred and something and no purchases have been made onthis account since the applicationfor a new card.
My daughter filed a series of complaints to no avail and we comtinue to recieve incessant calls and threats to credit bureaus etc.
I have had this account for over thirty years and have never had a problem until i applied for another card and now
It has put such a bad taste in my mouth that I am going to close it.
Please send me statements for the last 6 months reflecting all payments tothis account so i can reconcile.
If you cannot produce them then the money has no longer been credited to this account and i suspect you have 2 accounts for one person as something was definitely processed as the contact details have been changed.
If you can produce them, and your figures are in fact correct then this card has been cloned by someone in woolworths as no purchases have been made whatsoever. We never recieved a replacement card.
I am beyond irritated.
I am sending this complaint again in the hope that it wont fall on deaf ears and please respond to this communication in writing as soon as possible.
I want to draw you attention to what may be a small scale, but regular scam, involving short changing, at your Fairy Meadow petrol station.
Today I bought $56.50 worth of petrol, paid $60.00 with three 20 dollar notes and received $1.50 in change.
The receipt said I paid $58.00
I understand that everyone makes mistake and the clerk apologized and said she made a mistake, but the nature of these numbers is suspect.
It cannot be a typo, as the 8 is nowhere near the 0.
It cannot be a brain “fart” i.e. thinking I paid with 2 twenties, 1 ten, a five and a two and a one (or three ones). That makes no sense.
And it is a secure way to steal from the till without it showing up as a shortage at the end of shift.
It is easy for you to check if this is a recurring event, by comparing if the “total” and the “cash” amounts make sense.
In my case for instance, $57.00 on the docket would have made sense, though $0.50 change would immediately have been noticed by everyone.
I don’t wish to get anyone fired, but I do think this issue should be investigated properly.
On the receipt:
Store 1873 pos 002 trans 1729 5988 13:16 22/04/18
My complaint is your lettuces are brown in Moorebank Woolworths yesterday I ask someone to let them know but I didn't see anyone tell them so I went back to see if they did anything and no they were brown and wet lettuces which it is terrible to sell to customer I like to make a complaint the way these lettuces were wet brown like rust around them all over the leaves etc. and they had the hid to sell this product not good enough in my books. It is terrible the way food is handled these days everything looks off and you are suppose to be the fresh food people not in this case.
I have been buying Homebrand and Gravox instant white and cheese ssauce packets for some years. In the last few weeks these have been unavailable at both stores I use (Bendigo and Strathdale. All that is available is Gravox Instant liquid sauce which is twice the price. I am not happy with this as I have used the other packets as part of my recipes for many years. Not happy. When will these be back in stock or will I have to buy that at Coles who still carry them.
Fairly disappointed in your customer service. I have two outstanding matters which Woolworths will not answer.
No. 1. Reference 9000231856. This matter has been going on since 26 March. Sent follow up email on 3rd April with no
response. Promised an e-gift card for inconvenience. Never arrived.
No 2. reference 9000216969 I ituated this complaint on 3 April. Sent follow on 6th April- no response.
You did respond to initial complaint with suggestions. I emailed straight back advising of change of address and I
asked a further question. You ignored my email. You ignored. You follow up email. Why?
In the interests of good customer service one would have thought the store manager would have made an effort to
contact me, but nothing. It was your staff that lost my reward card. Not me, it I have to do the running around.
I'm extremely disappointed in your select LAMB & Barley Soup.
The flavour was great, however it could hardly be legally advertised or labelled LAMB & Barley, as there was only 2 microscopic pieces of LAMB, with 8 large pieces of zucchini, 7 large pieces of potato & loads of barley.
I purchased woolworths oyster blade steak 15/04/18. Today being the 17/04/18 i cooked 2 steaks. Upon eating 90% of my meal i noticed a thin string like object hanging out of a piece i just cut into. I pulled it out and too my horror it was a WORM. After throwing up the meal i just ate i got my partner to take a photo of the disgusting creature. This is totally unacceptable. I expect a swift reply from woolworths.
About 6 months ago I purchased an Optus phone from Woolworths Bowral. I've been very happy with the phone until recently when the battery seemed to be going flat much quicker. I wasn't particularly concerned and drove down to Nowra to buy a replacement battery only to be told that the battery in the phone I bought cannot be replaced, but if I had a receipt they would replace the phone which has a 12 month guarantee. The problem is I no longer have the receipt so in essence I paid around $100.00 for a disposable phone. Do you honestly believe this is fair and why wasn't I informed at the time of purchase that the battery couldn't be replaced. As I stated at the beginning of this email, I'm very happy with the phone though clearly not with its life span nor the inadequate information regarding my purchase, had I known of the problem I would clearly have never purchased the phone and obviously I won't be buying another. I will be contacting the ombudsman about the issue though I imagine it will simply be a case of caveat emptor.
One the worst front end services supervisors all should be moved to other stores from supervisors to department mangers and mangers should not stay in one store for ever supervisors chatting as for head cashiers they know nothing as for payslips every week they wrong a big company like that
I have received promotional text messages before 7am WST
These text messages are annoying enough but at a time when people are trying to sleep is not acceptable. People have busy schedules and it shows a lac of consideration.
Furthermore, there is no option in the text message to opt out, which I am sure is against the law.
I do not want any promotional messages from your company again and especially at hours when people are trying to sleep. Pkease remove me from your list immediately. my number is 0400021087.
Yous are the worst company ever you sell crappy stuff and rip people off
Staff Complaint - I frequently shop at Woolworths weekly and had a rude deli staff member throw my cold/frankfurts at myself, I then went through the checkout (staff member- Gin and no greeting was given, extremely poor service by both staff members.
I have been shopping at Woolworths Maryborough Qld every Saturday morning for over 20 years now and in the last few months I have noticed that the fruit and vegetable section has gone downhill. Displays are half empty and in some cases completely empty. It is really disappointing to see this happen as your store is normally great. Your staff in the store are wonderful and I did mention my concerns to a staff member this morning and she was going to pass on my comments to the manager. I really don't want to start shopping at another supermarket but if it continues I may have to make that change.
I went and did my groceries on Tuesday 13/3/18 I was also looking at buying easter eggs . I was just about to grab some of the Cadbury solid eggs 440g when the young man filling them up said they are on for half price tomorrow, I thanked him and thought how nice of him to tell me. So I drove back out there this morning to find they are still $10.00. When I asked about it the lady said i just asked the manager of the department and he said no. I then saw him going around checking the tickets with another young man. I asked him about something else I was buying as they still had a $10.00 ticket and the lady told me they were $6.00 he scanned it and said yes they are $6.00 so I asked again about the soild eggs and told him about how I came back today as I was told they would be half price only to be made feel like an idiot and the guy that was with him laughed and said he probably thought he was at coles. How disgusting to treat a valued customer that way. I spend hundreds there every week. There was no sorry for driving back out and you were given the wrong information just a laugh and are you sure he was staff and he must of thought he was at coles. How bloody rude.Very disappointing. Its no new way to the way he treats his customers he did the same to me when i needed to purchase around 200 chocolates for table center piece and i asked him if they would match coles as they had theirs for $1 and he said no I can't do that you will have to get them there . I know I'm just one person and there are hundreds of people shopping there but shouldn't every customer that spends there be shown a bit of respect .
I went and did my groceries on Tuesday 13/3/18 I was also looking at buying easter eggs . I was just about to grab some of the Cadbury solid eggs 440g when the young man filling them up said they are on for half price tomorrow, I thanked him and thought how nice of him to tell me. So I drove back out there this morning to find they are still $10.00. When I asked about it the lady said i just asked the manager of the department and he said no. I then saw him going around checking the tickets with another young man. I asked him about something else I was buying as they still had a $10.00 ticket and the lady told me they were $6.00 he scanned it and said yes they are $6.00 so I asked again about the soild eggs and told him about how I came back today as I was told they would be half price only to be made feel like an idiot and the guy that was with him laughed and said he probably thought he was at coles. How disgusting to treat a valued customer that way. I spend hundreds there every week. There was no sorry for driving back out and you were given the wrong information just a laugh and are you sure he was staff and he must of thought he was at coles. How bloody rude.Very disappointing. Its no new way to the way he treats his customers he did the same to me when i needed to purchase around 200 chocolates for table center piece and i asked him if they would match coles as they had theirs for $1 and he said no I can't do that you will have to get them there . I know I'm just one person and there are hundreds of people shopping there but shouldn't every customer that spends there be shown a bit of respect . Very disappointed
My personal loan credit available is decreasing instead of increasing. Spoke to your consultant Victor today and couldn't help. The ladt time i withdraw was in September 2017. I suspect fraud from Woolworths. Please refer sms from you.Mrs M Lekoloane, your Woolies Revolving Personal Loan gives you access to the cash you've already repaid: you have R1383 available as at the 04/12. Reply YES now to have the full amount transferred to your bank account, repayable over 60 months; or use the Woolies app to do a withdrawal.
Mrs M Lekoloane, your Woolies Loan has R1715 available as at 08/01. Use the Wo.olies app to do a drawdown; or reply YES to have the full amount transferred to your bank account, repayable over 60 months. Ts&Cs apply
.Mrs M Lekoloane, your Woolies Loan has R1619 available as at 11/02. Use the Woolies app to do a drawdown; or reply YES to have the full amount transferred to your bank account, repayable over 60 months. Ts&Cs apply
I keep getting text messages telling me I have won a $500 gift. Then I am directed to a competition. NO, I HAVEN'T WON AT ALL!!! I am sick and tired of getting these messages, so from now on I am ignoring them. Talk about a scam. Either I have won or I haven't, but please don't mess me about
I was retrenched in 2015 and submitted a claim for a balance protection plan, as per my statements i have been paying for the service and to my surprise am being told that i did not have cover at the time of retrenchment.
Please furnish me with my statements from January 2014 to December 2015 as i will be submitting my complaint with the office of the ombudsman.
My id number is 7507310305088
your sense of urgency in this matter would be highly appreciated
I have always shopped at Woolies Port Augusta.Even helpded build the store.There is one manager,Belinda Davis.Who in my opinion needs to through more customer training.To learn how to be nice to Woolworths customers.
One instident I had with her a few weeks ago,about the price leg ham.
When I complained to her,Belinda put both her hands to her head and said I need this fucking shit this early in day.
My answer was maybe you get out the kitchen if you cant handle the heat.
Today,Belinda was very abrupt and aragant too me.
I know almost every employee in that store,and get along fine.
Thank you for your time.I would hate too have too shop at Coles.
Hi Dear customer service
on sat am at 8 0'clock I had brought a pane de cassa bread. My family and myself were having breakfast , while eating I bit on something very hard and my tooth broke . I checked on what it and to my surprise found a small piece of ?plastic or ?metal . I would like you to investigate this. I am in severe pain my dentist appt is on Friday
I was given a pair of Fresh Water pearl stud earrings price R120.00. As I had the identical pair already I went to The Glen branch to exchange for a set of three different coloured pearl drop earrings(on Wednesday 7th February) extra R60.00 which I would gladly pay.
The cashier advised me that they do not exchange earrings. But her manner was totally surly and never apologetic very unfriendly and aloof manner. I told her that I had previously exchanged earrings with no problem. She called a supervisor who in turn called for a manager who was as rude and arrogant as the cashier - never was I greeted or apologies given for the inconvenience. When I showed the manager the earrings had not even been taken off the card and I further told her that I have exchanged earrings before - she looked at me rudely and replied "if I exchange these now, you will be back to exchange them again"
I take great exception to been spoken to like this as I am a senior citizen of 69 years old and a customer. I could not believe I had been treated like this by Woolworths staff. I explained to the three staff members that it is because of service like this and bad treatment
that the Woolworths shares are dropping at a great rate and they are lucky the Food Division of the Woolworths Stores are still doing fine otherwise they would be out of a job.
I bought this onions saturday 27th january at woolworths vredenburg weskus mall. Im so disapointed in opening the product and find the onions like this. I am trying to go back to the woolworths to get full refund or new product. This is un acceptable especially if you buy this expensive food quality.
Ever since this store opened at Wynnum Qld there has never been anything but poor service on the fish counter. They expect the staff to run over from the deli counter to serve you, that is if the staff deign to notice you. The staff at the front desk are run of their feet due to lack of staff at this store. You want to make a complaint and the answer is THE MANAGEMENT ARE AT A MEETING. The management need to get of their collective arses and get down stairs and see the chaos going on and help give the customers some service.
Every time we shop at Woolworths Morwell since they have had the front end done up we find that there is never any one on the cash registers to serve We have to go around the store and ask for someone to serve us This is the poorest service I have ever had If you want people to serve themselves forget it If things do not change in this store I and many other people I have spoken to will leave this store as there are many other supermarkets to choose from in this area This store used to have great service
Regards Frank Ellesley
Many indigenous customers inside your store at Port Augusta SA, stink. There's no polite way to put this - they smell of shit, and it's a very off-putting experience for me and probably other shoppers as well. I prefer to visit Woolworths, but the problem is so bad that I'm sometimes driven to shop at Coles, which generally has fewer dirty Abos hanging around.
I have just managed to eat the Massman Beef Curry which I think is a Woolworths Brand . I have to tell you it was disgusting.
Not since the 60's have I tasted such rubbish. Half Rice, and the rest like the worst stew that I would not serve to anyone.
Wanted to buy a half leg ham, but no price on it. Took it to desk waited no help went to checkout they called whoever. Came took away 5 mins later price as a customer one shouldn’t have to chase around store for a price. No I didn’t buy it. Went to Coles got service there. This store used to be okay,but not these days.
11/1/18 shopped at coonabarabran woolies where i went to go through self serve only to be told that because i had a large trolley (which i pay to use) that i was not allowed to use this service. I said i hadnot seen a sign and the lady replied I AM THE SIGN and stood in the aisle so i wouldnt go through she was not rude stating she was just doing her job( Meanwhile talking to another customer). no signs on trolleys out the front and no indication that this would happen.I lined up and went through the normal checkout where with 14 items was asked why ididnt use the self serve,this lady knew nothing of the new rule.I appreciate that things get stolen not paid for but woolies you put this system in place for us to supposedly be able to get out quicker.As well as being made feel like i was going TO STEAL FROM YOU WITH PEOPLE LOOKING ON WOOLIES yourNEW POLICY NEEDS TO BE ADJUSTED TO MAYBE THE ITEMS IN TROLLEY,as buy a cartoon of drinks and a few groceries may be the small trolley will not surfice or put the express lane back in .when i asked to speak to the managers they were not available so spoke to a lady and all i asked is could a sign be put up as i wont be the last person this will happen to. not a pleasant morning and also know that nothing will be done.i cannot cut my nose off dispite my face as woolies is the only grocery shop for 150 k very disappointing
AFTER SPENDING NEARLY R2,800.00 AT BASSONIA STORE JOHANNESBURG SOUTH YESTERDAY SUNDAY 7TH JANUARY 2018
AND HAVING BOUGHT 2 SPINACH AND FETA PIES, WHEN EATING THE ONE I AM TOTALLY DISAPPOINTED WITH THAT SIDE
OF YOUR FOOD STORE! I DON'T EAT THESE TYPE OF PIES ETC. BUT WHEN IT COMES TO SPINACH AND FETA I ENJOY ONCE IN A WHILE. IT WAS THE FIRST TIME I BOUGHT AND THE LAST AT WOOLWORTHS! DEFINATELY WHO DOES THE MIXTURE DOES NOT KNOW WHAT SPINACH AND FETTA PIES ARE ALL ABOUT! IT TASTED EVERYTHING BUT THAT! A MIXTURE OF FLOUR MAIZENA AND A LITTLE BUT LITTLE BIT OF SPINACH! WHERE WAS THE FETA???????
I AM VERY SORRY BUT YOU WILL DEFINATELY HAVE TO CHANGE YOUR RECIPE!!!
Dear Sir/ Madam,
This is the second part of the complaint as I had to change the files to JPG as I could not upload with PDF.
On these two orders I have ordered Kale and both lots of Kale were ruined as normal, I say as normal as every single Online order is the same, The leafy vegetables are without water! It is like Woolworths haven't paid their water bill and that is why the vegetables are suffering, Wilted, Yellowing!
The prices we consumers pay is outlandish! And to have a Company like this ignore us is down right disrespectful to the consumer. On my last order which I have enclosed arrived near Off. Woolworths, Why do you allow this?What is the policy when meat is delivered nearly at the expiry date? This is uncalled for, You say that you are the fresh food people? This is a LIE! I would like a Company that I respect and that you could respect me! But this is not true, You have no respect for me as a consumer at all. My God this is happening on every order! But hey, This is a serious matter, It is one thing to be delivered ruined vegetables but when it comes to meat, This is a whole different matter, Please find enclosed my last two orders plus the meat labels., Look at the date on the order for the meat and the date on the meat labels. Then you will understand what I am talking about. Is this your Policy?
Deborah Lynette Irish
Dear Sir/ Madam,
I am writing to you as I am upset and angry and also very disheartened at the way you treat me as a customer. I have been loyal to you for many years now, When will you be loyal to me. I have a disease which prevents me from walking and so I depend on you for my Online Shopping as I am confined to the home. For the past months now I have been having many problems with the vegetables and lately the meat. Every time I receive my groceries I can guarantee you that there is always a problem. Because of the problems that there is I have to go through this ritual every single time I buy groceries. This is the ritual, When I receive my groceries the first thing I have to do is put all vegetables into the sink full of water, If it is Kale, Celery , Lettuce all leafy vegetables I have to sit in the sink for at least 2 hours until they retain enough water, Years ago I had this problems with the flowers that I was buying. Whom ever it is that has the job of looking after the leafy vegetables are not doing their job. I have lost so much money buying your vegetables and I just can not afford to keep doing this. I is unjust and unfair. I have enclosed my last two grocery orders plus photos of the labels that I kept to send you. The problems that I am having with the meat are when I receive my order the meat was already on its way to not being able to eat it, You can see the date of the order and the date on the labels. This happens a lot, But because it happens so often I give up on ringing you most of the time. I do not enjoy having to make complaint after complaint and it saddens me. I have asked people to check in store at the state of the leafy vegetables for me and I am told that they are always wilted except for when they arrive first in store.. I have lost at least $ 100.00 after I add every thing in the year that have gone off, This saddens me also as I am on a pension for my disability and can not keep doing this. It is such a simple thing to fix! Water, That is all it is for the leafy vegetables to be at their optimum level! I do not know what else to say any more, No one is listening to me! Well thank you for your time and hope to hear from you soon, Yours sincerely, Debbie Lynette Irish
Apartment 5 189 Ocean View Rd, Ettalong Beach NSW 2257 0406985245 email@example.com
PS I went to upload the files but did not realize that it does not take PDF files so I will have to come back and send the files seperately.
Customer service at casula store was shocking on 2nd of Dec over a price check.service superviser could clearly see price of kettle chips display but I was told to either pay at a different price which scanned on register or leave it.checkout operater was worst when i asked to complain telling me i better hurry up its weekend store manager leaves early. Kettle chips are displayed right in front of checkouts they both could see there was only one price. Disgusting service. Thats my local store I'm not going back especially customer behind me heard the way two staffs spoke to me she happened to meet me in car park said I should have put in a complaint.
We were given the e mail address for the head of financial services in Cape Town by customer services. My wife e mailed him 2 weeks ago. Woolworths seems to find it difficult to finalise the rather simple process in closing an account. After numerous e mails, forwarded bank statements and telephone calls we still receive a statement. Financial Service Provider is totally misleading
Poor very poor service!!!
We are very unhappy for being treated less than a regular customer. My friend, Mrs. Meintjies, and I went to buy coffee at Woolworths Café because we were told it is delicious. We waited quite a while to be served and we were the first customers in line. Another lady came and was standing there also then the waiter/cashier took our orders as well as the other lady's order. We then paid and the lady who came after us were helped before us. They finished her order before ours. Even though she is a regular customer there does not mean your others customers are less important and that is exactly how we felt. We both work in the customer service environment and we know how customers are supposed to be treated and this morning was a very bad experience for us.
From a very unhappy customers.
Mariechen Dickens & Fleur Meintjies
Last week i purchased a can of First Force Crawling Insect Killer from your store at Newton, SA. I used it this morning and liquid continually escaped from the nozzle.
I decided to return and exchange the can even though I no longer had the receipt. I explained the issue to the checkout person and was given a hard time as I didn't have the receipt and hey were not familiar with the brand. I was then told in a tone that wasn't customer friendly, the can had been used. again I had to explain the reason for the return again.
I was offered a refund and when I said I was after an exchange can i was told I was getting a refund so i could purchase a better brand!
Even though the end result was a new can of surface spray, I felt I had been accused of some wrong doing. I have never returned a faulty product to a grocery store before but i believe the return process should not leave a customer feeling upset
Sorry to tell you this, in your catalogue you advertise. Your goods with a price next to the item
This is the 2nd time I'm sending u a mail, and I'm really pi****d off, have spoken to about 10 cosultants that puts me on hold for 10mins everytime I call to check my account, everytime telling me the same story the money will be in my account in 48hrs, its been 10 days still nothing, if that is the way you people work, I'm blocking the debit order u can use the R530 of ther initiation fees for this months inst. and I will pay you everymonth cash. I think that's the best. YOUR CONSULTANTS AND THEIR SERVICE IS PATHETIC!!!
0711239808 ( 10 DAYS ) 2 MAILS & 10 PHONE CALLS
I want to know? Does Woolworth's workers get higher ratings than customers? Lichtenburg Woolworth's open late haven't go stock in store and when you talk to the Stocktaking Manager of Head office about service its been told to you that he told you before if you want stock you must place the order and they will order it for you like parsley because the don't always keep stock....REALLY!!!!???? Must we not buy at Woolworth's anymore and do they not need customers anymore??? Please reply as soon as possible so that I know what to do?
Hi, My name is Sally and I am still a loyal woolworths (61 Mabo Blvd, Bonner ACT 2914) customer ever since the shop was built.
I am a single mom came to Australia from south sudan as a refugee with four little children. My husband was killed in the conflicts. I can not describe the trauma me and my children suffered and still haunting us.
We are extremely grateful to this great country Australia which saved us and adopted us as its own. We have received immense support from the community in Canberra and we are doing our very best to give back and contribute to this society significantly.
Since we have suffered a lot and helped by this country therefore we tend forget and forgive some minor incidents we come across. We believe in reaching gaps and facilitating cultural understanding by cooperation and by living according to laws and values of the land.
Yet sometimes something goes beyond toleration. in this case I have been subjected to rude behavior and racial abuse by one of the woolworths employee name " Stacy' aged about 40+.
If it is just one incident then I would not take this trouble to write. It has been going on for nearly a year now and many incidents. She never helps me with any inquiry and refused to serve me in many occasion by citing that she is on break or other irrational reasons. While I witnessed she talks spontaneously with other customers and serves them but in my case typical bad manners.
She intentionally checks my bag while she lets go others. She does it every time she sees me and I try to laugh away. I even asked her that you have checked my bag many many times and you find nothing then why do insist on doing it ? She tells me it is a policy. I understate it is policy but does it only apply on me?
I usually try to avoid her when I go for shopping as it is stone away from my home. Today she saw me and I was looking for pasta in an isle and she is working in next isle. She was probably unaware of my presence next isle and talking about me to someone such a disrespecting way which is hard to describe. She called me a Chimpanzee. I felt very bad and could not find the strength continue shopping any more. My daughter called to inform store manager apparently she left.
I am traumatized and I would like her to know how I feel and moreover I request that nothing happens to her employment as i suppose she is a mother and needs support her family. I forgive her but I would like you to speak to her about her prejudices and may be train her with necessary skills which could help her know about cultural respect and knowledge.
My rewards card number is 9 344670 554762. I am not sure how many phone calls and emails I have sent but all I was asking for was to put us back on line so that we can receive by email your weekly specials etc. The last email I received from your customer service was very nice and they promised that we would be back online by the 15th of October??? It is now November 3. I sent a recent email to customer service attention Raman, but have had no reply or any action\; each time on previous emails or phone calls they told me they would refer it to their IT dept. How difficult is it to put us back online?
I am writing regarding Essentials tuna in Brine 425g,on average I buy on average 6 cans per week.They have been $2 a can until this week,and now have risen to $2.60 an incredible increase in 1 week.Why such a huge increase???Wondering how many other products have had such an huge increase.I know this will be of little interest to you,but I am feeling very disgruntled.
My wife has had a Woolworths card for many years. You will see from your records that the amount outstanding is paid in full at the beginning of every month.We were overseas for the month of September and on the 13th October received your monthly account indicating that there was an opening balance of 984.87 and the amount owing in total was 1362.41. We went to pay this amount this morning, but before doing so my wife found some clothing for our grandson and wanted to pay with her card. She was advised that her card was blocked and would not accept these items on her account. Your statement tells us that we had to pay the amount owing by the 7th of November and in addition mentions that there is a credit limit of nearly R18000.00. The date for the payment is next week and there is a massive credit limit. This is very disappointing and I suggest that you attend to your better clients in a more sympathetic manner. To block the account- I assume for 73.87 outstanding- after all the purchases we have made over the years and paid for promptly is very poor indeed. To Add insult to injury after paying for the amount owed my wife was told they could not accept her purchases until tomorrow. We felt as if we were categorised as 'bad payers', not only by the staff but by those behind us in the queue.
We expect better treatment by Woolworths than this....
I dnt have a complaint but I would love woolworths to know that I have just had the best service ever from a manager at the Durbanville branch his name was Marlow February he more than went the extra mile for me. What a pleasure to have such great service
I bought 3 of your meals to take home, 1. Italian style chicken with whole grain penne pasta in your Delicious Nutritious Range.
2. Beef and barley casserole with roasted vegetables in your Delicious Nutritious Range.
3. KR Castlemaine Chinese style sticky barbecue butterflied pork scotch roast.
1 and 2 were inedible as they were mush and tasteless and 3 was so bad that we threw it out. Is this the Quality of food that your company is serving up to customers nowadays.We are now shopping at Coles and Aldi and will continue to do so unless something is improved in the quality of the food that is on offer.
This is now the second time that I buy a small pepper steak pie at Woolies in Stellenbosch Square. First time the filling was half full and now today the pie had no taste
Supervisor bad attitude. Complained . Was told someone would contact me. Still waiting 7 days ago. Went back to store to give them benefit of the doubt. Bad service again today. Cashier didnt want to shift her stool in so I could push trolley through. Tried to jam contents that filled 2 shopper bags into one. Did not ask if I might need more than one.Given up on Woolwirths time to boycott
Earlier I found out by accident that my earned rewards points went backward , from over 200 down to less than 100 points. After checking through the activity page on Woolworths rewards website, I discovered that my earned points was reduced twice of 96 points each by declaration of manual credit on 20th October 2017. I have written my concerns to Woolworths through the same page of CONTACT US. Until now there has been no reply from Woolworths over a week.
Also over a month ago, I purchased a mobile phone from Woolworths Burwood Westfield and then found the hard way that I cannot use it with my current simcard. Again I sent email to Woolworths and as usual no reply!!!
I have been pretty loyal to Woolworths so far, but these two incidents were upsetting. Can you please provide some acceptable reasons as why???
Whilst traveling I purchased 2 x Liddells lactoss free skim milk from your store in Childers.This was on Tuesday the 17/10/17.
These items were on special but the best before dates were 03/09/17 and 07/10/17.
When opening the 03/09/17 milk this morning 21/10/17 I found that it was off.
Is it allowable to sell best before dated products that are this far out of date.
As i live in Deception Bay near Brisbane I am unable to return these items to Childers.
Please inform me what is the process for returning these items
Poor customer service employ doesn't know how to speak with customers
I saw the myer bonus 10% promotion today in baulkham hill WWS store and bought 6 of $200 myer gift card, when I went back home and used the the gift cards to make purchase at myer online, all the cards did not have the bonus 10% value, then I went back to the WWS store and asked what happen to the bonus, the staff had no idea and ask me to contact myer. But myer said I need to go to the WWS store to solve this issue. Can you tell me what should I do and I will go back to WWS store and talk to manager tomorrow. Hopefully I can get some answer.
I went to your Woolworths Store situated in the Douglasdale Village in Johannesburg to purchase something for dinner. I settled on the Spicy Chicken and Chorizo Bake which by the description of the meal sound very appetising. To my disappointment and dismay the meal had no flavour at all, there was hardly any pieces of chicken and chorizo. The price that I paid for this meal, taking into account that is main ingredient was rice is totally unacceptable. I will never purchase this meal again.
Very very disappointed.
I have just seen the news on Channel 7 and note that Woolworths is dropping all reference to Christmas on Christmas Trees etc as a long time and loyal customer of Woolworths neither my wife or myself and any friends that I can influence will set foot in a Woolworths store again we have always done weekly shopping in Woolworths but it will not be a massive inconvenience to take my business to Aldi or Coles.
To whom it may concern, my wife and i entered into a rewards offer on the 11/09/2017, spend 180 per week for a fortnight to receive so many points. At about 7:00 pm on the 20/09/2017 my wife and i rang Woolworths on line rewards section to find out how much money we had on our Woolworths reward card as we were a bit confused due to the different emails that we were getting from Woolworths. The lady that we spoke to said we had 100 dollars on our card, so having a big family get together this weekend my wife and i decided to go and buy a 5 Kilo box of tiger prawns for the occasion as well as other groceries. We went that afternoon to Wooloworths Alenstown -- Rockhampton to shop. To our horror and great embarrassment in the cue the lady said that there was no money saved on our card. I explained to her that we had just rung Woolworths to double check on our card before we went shopping. The young lady at the checkout then called another older lady, who tried to call the rewards section without any success. The older lady said that she could see the hundred dollars on the card but could not do anything about it. Meanwhile the cue had grown and we were very embarrassed. I then said to the older lady that we have entered into a reward program in good faith and that good faith also meant spending money at Woolworths, however that good faith by Woolworths has not been reciprocal. Both my wife and I are very annoyed as we have for years shopped at Woolworths. The older lady at Woolworths said for us to ring the rewards program the next day, so I rang your reward program today at about 12:30 Hours on the 21/09/2017. The lady at the reward programs said she could not help and that she also saw that there was 100 dollars on the card which had been saved up. The lady at the rewards center said that a supervisor will ring us in the next 7 to 14 days. We have spent quite a lot of money at woolworths over our life time, so could you give me a good reason why we should still support Woolworths after this big embarrassment. My wife feels like we have cheated and defrauded by Woolworths. The rewards card number that we used is 9344750506957 which belongs to my wife. I hope to hear form you soon, my Mobile is 0459124887 and my name is Geoff Moffitt and my wife's name is Yafang Dong.
Woolworth Mascot NSW 2020 is my local supermarket. I do my grocery in this store 2-3 times a week. Today i have a very unpleasant experience while shopping in Woolworth Mascot. I was scanning my shopping at express check out. Half way through it your staff approaching me and demand to check my bag. I was not even finishing in the check out and get distracted.
I have no problem with bag check but it is very unpleasant to do it while I am not even finishing my shopping. When I open my bag, Your staff demand to see everything in the bag even to the bottom of my bag. I spoke to the duty manager and advised Woolworth has the right to check bag any time while I am in the shop. It is not restricted to check on the way out. Is that mean even when i pick up my shopping, your staff will check my bag? Is Woolworth so worry that all customers with backpack will steal your products? When I asked do you suspect me to steal your stuff, The duty manager reply that Woolworth worry that customer forget to scan item that they put in the backpack. That is why they ask to check bag before the transaction finish. Why would people put stuff in backpack when there are baskets and trolley available? That is just a polite way (so not get sued) to suspect me stealing while you have no proof.
This is something that never going to happen in Coles. I think You should put more trust on your loyal customer. Now I know which supermarket is better. FYI I didn't steal anything and your staff didn't find anything in my bag. The reason i write this complain is just to hope you can improve the way you treat your loyal customer. Not all people with backpack are thief.
I purchased 3 punnets of 500 g Berry Delights strawberries from your eli waters QLD store on sat 16/09/2017afternoon and on sunday 17/09/2017 morning when trying to use/ eat them for a party we had planned found the whole 3 punnets had gone off and were soft and off with bad soft bruised looking and could not use them at all . This is the 2nd time I have found your strawberries in this state .2 punnets I purchased on Tuesday12/09/2017 went bad and soft before consuming them within 1 night , both purchases from this store Eli Waters QLD . within a week , I am going to address this issue to the food consumer group obursemen to see what food control this store does with its fruit quality. I find it costly and a very frustrating , if you cannot consume this fruit ,at all before it goes off within 24 hrs not good enough and something need s to be addressed within this store on there fruit quality product if unsatisfactory to me as a loyal paying consumer, I am losing money at all times and will look elsewhere for fruit products if this matter if not dealt with approiately and I am given full monies back to me over 5 punnet@ approx. $5.00 each over a week that I have lost purchasing this 2nd rate quality product you are selling at this store , I await your quick response to this matter have attach couple pics on this product hope to receive response ASAP via email .
Regards Alan Egan
does Woolworth still train there staff on how to pack groceries? I always put my items in the checkout the way i want them packed. eg all cold items together, cans together, fruit & veg together. To day I had 3 cold items together for the one bag. When I got home I had butter & yogurt in I bag with tin good, and a box of fish fingers in a bag with grain wave chips. I had the 3 items of cold item together. This often happens when i go shopping.
28 years ago I worked for 2 year for woolworths and we had basic training on packing. I've even had cockroach baits in a bag with meat item before. I dont think this is good enough.
I went to buy fruits from South Africa gauteng Woolworth sandton Johannesburg , as I went to pay at the nearby tills were there is a point of sale, I found the girls there holding a tea party, one girl decided to assist me but she was not friendly at all, she made me feel like I'm disturbing her or I was not supposed to buy there- no hello, the only word I heard was 'PLASTIC'? - I don't know if I was belittled because I'm wearing black so I can't be respected as a customer because I'm working at the same mall ... I got a very painful and shocking experience, I should've went to checkers to buy but I choose woolworths because of service and quality ..... the name of the lady who assisted me is Douglas Masemola
No catalogues have been delivered to my street for the past 3 weeks. No issue for years. All other streets are receiving them. I rely on these and then pass them into my family. I do not enjoy viewing catalogues online.
Please advise how this can commence again.
Hi my name is Mel and I am a loyal customer.
I only shop at Woolworths for many years just as my mum has and I decided to become a loyal member and I have started going to the Carltex petrol so I can earn points and make the most of my discounts which I am very thankful for .
I was really disappointed today when I went to Craigieburn Highlandes in Victoria to pay for my petrol and I was not allowed to give my membership number to earn my 300 points I explained that me and my husband share the same card and that we left it at home even pulled up my email to prove it was my membership but was told No!! and it so happened to be that this week they received an email being told that they are no longer to type membership numbers unless they see the card , I don't see the big deal if I can pull up my email to prove it is my membership .
Sometimes I do leave my card with the Hubby and in the store they are always happy to type my number in when I show them my email .
I'm very disappointed that I missed out on earning my 300 points today when I spent about $51 on petrol.
If I knew this was going to happen I would of went to BP so I can earn my Velocity points .
I hope in future I am not treated this way again because if I know I don't have my card on me I won't go shop or put petrol in again until I remember to get my card off my husband.
P.S I would like my 300 points that I earned .
i have been purchasing your woolworths brand pitted kalamata olives 180g from the service deli ,,,,so i am purchasing pitted olives ,can you please explain why every 180g i have purchased has 1 olive with the seed ,,,i am purchasing pitted ,which the product ticket has on it ,so why do i continue to get an olive with a seed ,,if i want seeded that is what i would purchase ,,,the packaging is false as i continue to get a seeded olive you need to fix this as it is incorrectly labelled or amend this problem with the supplier as it is false information,,,i am not impressed that i do not get what is stated on the packaging
your select beef sausages packs are blown up with gas
your staff said they come like that ,and are safe.
would you buy meat packs you cant trust?????
Scottsdale Tasmanian is living up to its reputation as the worst woolies is Australia again! A monkey could pack the groceries better than they can. The dry food with the cold food, the soft food under heavy cans and the list goes on. Repeated complaints to Woolworths about this site do no good, they seem to not care. This is probably because there is no competition in scottsdale Tasmania. I have repeatedly told you about the poor quality of fruit and veg ( and the lack of variety) , the lack of variety and poor shelf life of meat purchased in the meat section and general lack of variety and shelf stocking in the store. Nothing is ever done. Apathy, disinterest or total disregard for customers is the only thing that comes to mind when l think of Woolworths Scottsdale.
I recently purchased some potatoes at your supermarket in Ingram .
After consuming the potatoes over several nights I became ill and had to consult a doctor.
I became dizzy ,nauseous and developed a rash over my body.
The potatoes were green and I have since learnt that it is unsafe to eat green potatoes as they are poisonous.
I am somewhat alarmed and concerned that Woolworths sells green potatoes given that it is well documented that they produce solanine which is a natural toxin.
I assumed that the potatoes were safe to sonsume and was not aware that they were poisonous.
I ate the potatoes over several nights and became ill .My symptoms included dizziness,nauseous and developed a rash.
Surely by selling green potatoes you have incorrectly stored them, and consequently may have breached Health and Safety Regulations.
I request that you take my complaint seriously ,as, as result of your negligence I have suffer considerably.
I trust that you give this matter your urgent attention and advise that I can be contacted on 0428504049.As I am an aged pensioner with limited means I do not have a computer and hence email address . The above email is my friend Eliza Brights. I prefer to be contacted via my above phone.
Woolworths, Hinkler Mall, Bundaberg QLD.... I purchased 6 tomatoes in a sealed see through container on the Wed 7/12/2016 at around 4 PM. The tomatoes were placed in container, stalk side down & bottom side looked OK. They were placed in fridge at home about a half hour later. Opened them on the next day, Thursday 8/12 2016 to use for lunch. When I turned them over all were either rotten or covered with a fungus. I had to throw them out!
Photo include here. I don't care what price you place on your produce, it still has to be edible and within the health & safety standards. As a former producer it is my opinion that these tomatoes have been sitting in the heat for sometime and reacted to the plastic tray they were resting on as it was the side resting on the tray that was affected. Perhaps the type of plastic is not suitable for this purpose or its just old rotting stock you are trying to foist on us. I also wanted to purchase some oranges but... not one orange for sale in your shop.
I even asked a staff member and was told after some indecision that "oranges are hard to get" (?) I used to do my fortnightly shop at Woolworths but became VERY dissatisfied & have shopped at Coles for my fortnightly shopping order for several years now, but decided I'd give Woolworths another try. Won't be coming back.
Today at your galleria store(Amanzimtoti) I was treated very badly when I was told that the price on the trouser tag was different from price till, of which I was told that I was wasting time when I was contesting.Eventually I decided not to buy other 6 items because of the treatment I have received.
I have a major concern about the Queanbeyan Woolworths. I have had a gut full of complaining to them they look at me as if I’m dumb and try to tell me they are unaware of the times. On the 3/10/16 a public holiday the trucks came in at 6:30 am this is totally unacceptable I work five days a week and enjoy my sleep ins. This has been happening so many times I am just sick of complaining to them and they do nothing but continue to not stick their opening and closing times. I really hope you can sort this out. Today the truck reversed in at 5am though they opened the roller doors at 5:55 they have to make the trucks wait at the gate and not reverse around the side of the building. Also the sign has no limit on when it can open on a Saturday please let me know what are the hours on a Saturday.
We had a problem with Masters regarding a return I wont go in great detail.We considered we were right so sent letters to managers of Woolworths head office in Brisbane and Melbourne some 2 weeks ago.Got a call from Brisbane from some one that had no interest in what we were saying and asked were should he send the letter. Nothing from Melbourne it appears that they don't even reply to good customers. The upshot was unless this problem was fixed in some way we would not be shopping in any Woolworths stores the value was $34-00 so that was not the point. How ever Masters finally fixed the problem but as both head offices showed no interest in our complaint and one did not respond Coles is now our shop in both food and fuel.
We purchased a Kambrook Slow Cooker from Woolworths. When we got home we noticed that the cooker had chips on the base of the cooker. So we returned it to our local Woolworths Bargara. Who replaced it with a new Kambrook Slow Cooker. This time we used it twice and the Cooker starting letting off an odor and taking a long amount of time to cook. Over 10 hours. It was not working correctly. The water was also not bubbling in the slow cooker. Sadly we do not have the receipt because Woolworths Bargara took our original receipt when we purchased the original one and did not give it back to us when we replaced it. We returned to our local Woolworths today and they advised us that they cannot help us without a receipt.
We have only had it a couple of week and you just have to scan the box to see that your price will come up. We are extremely angry and upset. We did not ask for our money back we asked for yet a 3rd exchange. If you couldn't then you should have given us a credit. We are appalled with the sales lady at Woolworths on the counter with her arrogance and feel that your customer service has deteriorated extremely. We are a country town and all the staff at Woolworths know who we are as we are regulars for the past six years.
All she had to do was smell it to see that the odor coming out of the box was wrong and also to scan it to see that it is a Woolworths price. We ask that this please be further investigated and a replacement or credit be made as soon as possible. I am not going to pay out money to woolworths when you keep supplying a dud Kambrook Slow Cooker. This is the second one now.
Bought LaZuppa soups on the basis that they are Australian. In very fine print we noticed that this product is produced in Thailand. When we asked the consumer hotline on their packaging where the product is made the customer service person said Australia. When she was advised that the packaging said otherwise, the phone was slammed down. Can only presume that this company supports the lies its customer service personnel purport to be true. Can you please advise exactly where their product for these soups comes from, where they are grown and if they are grown over human waste. Does this product contain SMG!?
My wife is disabled and wheel chair bound over past 4 years we have shopped at your business in Legana and always have found difficulty getting through this stores check-outs. Today, Thursday 8th September 2016 near to midday I had cause to walk away from check-out leaving our basket of groceries on counter. My reasons for this are two-fold-- firstly the operator of this particular checkout disregarded my wife and self to continue to inform another customer on shopper application form rather than direct this person to the Information desk.
Secondly because aisles are narrow between opposite checkouts there is not enough room for my wife's wheelchair and the other customer's trolley hence this other customer became abusive towards my wife. Sorry you pick on my wife you pick on me for my darling wife did not ask to be disabled-- so understandable I became irate and leaving our basket of purchases on the counter I walked out pushing my wife from your store vowing to never return. After further discussion with Woolworths Legana senior staff we, that is my wife, Myra, we re-entered your store and purchased previous selected articles leaving store thanking Senior Staff.
This not the first time we have had this problem in this particular store over the past four years. I am 80 and my is 76, I am my wife's Government designated carer. This world is for all- the young--the old and the able and disabled. I am a Doctor.
In the morning around 9 o'clock 28 August 2016 I went shopping in Woolworths Cabramatta, I went in with the chemist I purchased two days ago from Chemist Warehouse because I wanted to post overseas. I did not notice the sigh at the entry. When I checked out the shop manager asked me to show her the docket. I showed her the docket but she confiscated four items, I said they are all on the docket list, I showed her then she returned one to me, I said there were two dockets the remaining three items on the other dockets, but she said, "I don't care". I called police and showed the other docket to the security then I got my items back. I by mistake brought my staff into the shop without notifying them but she did not want to resolve the problems but we ran into big argument. She and the front desk lady manager are not fit for their positions. I was very angry by the way they handled the problem.
Over the last 6 months, Woolworths customer service at Plainland QLD has become appalling. I went today they had no cockatiel honey sticks, no woolworths small packs of dog food,and no sushi. Outages are becoming a common occurrence in this store. I went at 8am this morning to ensure I could buy a carded Paralympic coins but of course they didn't have any. When I asked when they were coming in all I got was maybe today sometime or maybe tomorrow and when I asked on the weekend a lot of the staff didn't even know about the coin. I then drove 30 mins away to Brassall and the staff there were wonderful and helpful. This is the second time I have had to go to Brassall as it seemed all to hard for the staff at Plainland. Aldi is moving into the area in the next 12 months and I can tell you a lot of customers will be lost to them if Woolies doesn't start providing better service.Thanking You Wendy Smith.
I wish to lodge a complaint regarding the disgusting standard of customer service at the Rivonia branch. We were in the shop around noon today and selected a shirt that we wished to buy. At the till section which has 12 tills there was a queue of approx. 10 customers. Only 2 tills were operating. After a verbal complaint from the customer in front of us, 1 additional till was actually opened. All this while an additional 3 staff members appeared to be having a conference in the section behind the tills.
After being in the queue for 10-15 minutes and finally being second in the queue, a new customer (who obviously believes that he is better than any other) pushed in at the front of the queue and insisted on being given the prices of some items. I raised a VERY loud objection to this and was rudely told by 1 of the conference who decided that she would help this "gentleman" that she would help him despite my objections and that I was being unreasonable. She implied clearly that I was shut up and wait.
I am not prepared to be treated this way and immediately left the shop without making a purchase. I will most definitely never visit this branch again and am actually reluctant to shop at any Woolworths store any more. This is unless, and until, you can prove to me that the entire staff of this branch have been through satisfactory training in basic customer service.
As an aside, this may or may not be of interest to your department but I grew up with both my grandfather and father being long-term management employees of Woolworths. I literally grew up in Woolworths, both the stores and their clothing. I can guarantee you that this level and type of staff attitude would never have been tolerated in the past.
Finally I cannot rate my experience on your star rating above as you have no provision for zero or minus scores .
Two weeks ago we went to woolworths, corner Burwood Hwy & Brenock Park Dr. F.T.G. Vic 3156. We toke 4 1/2 price vitamin supplements put into basket.one servicewoman came forward told us Woolworths policy each person just can buy two. I respect Woolie policy. I toke two when I went to pay and this servicewoman came again told me. If I pay this item the other person with me can not buy it. I explain to her this is for myself. she answer I don`t care what relationship you all.
You buy the other person with you can`t buy. So I put the item back to the shelf and my feeling very bad like someone all the time watching at me. I had been spent money three decades at Woolworths this is first time give me so bad feeling. If Woolworths have limit people buy .why I can`t see notice in catalogue or in the item shelf .how many people read Woolie policy? Woolie TV ad how friendly service people I doubt it.
I am currently still awaiting the 'promised' call from the 6 July 2016 from the Business Team for Woolworths Supermarkets since a carton of milk leaked all throughout the boot of my car on the 5 July 2016. I have since made 3 more calls to the Contact Centre but to no avail. What is their problem? Such a big Corporation but with such poor communication skills. Has anyone out there experienced the same experience from Woolworths Supermarkets? If I could give them 0 stars on this site I would for sure.
On Saturday 25 June 2016, I went shopping at Greenacres Woolworths, it was just before closing time, 6pm. My daughter wanted to take a pee, so I asked my mom to go pay my items for me. but I was leaving in such a rush, I realized that I had left my phone in the shop. After we got back from the ladies, the shop had already closed, but the staff were still inside. I managed to get the security guards attention, who was very helpful, I told him through the glass door what had happened, he went to go consult with the manager, but she refused to open up so that I can get my phone.
I am originally from Fort Beaufort, 208,05 km, with road works, and I explained this to the Manager on duty and that I was certain that the phone was in the shop, even told them where it was, I would not take much of their time, but she rudely told me that I would have to make a way to come collect the phone, they will cal me tomorrow morning IF they find it, their cleaning staff will not steal the phone IF it is actually in the shop, as if she would fund my trip back to Port Elizabeth and that the whole story about cellphone being fabricated.
My main problem was the fact that I was treated inhumanly and I knew where the phone was, I just needed to collect it, I was treated like a stranger, as though I did not just support the franchise, she was just completely rude. The Manager's behavior was totally disgusting and it worries me if that is how loyal customer's are treated at woolworths. First thing, sunday morning 26 June 2016, at about 07;00 am. I received a call to say that they had found my phone, and I should go collect it. I am a totally upset.
Good day, I am quite disgusted with the sandwich that i bought on Thursday at your Campus Square branch (23/06/16 - Chicken Avo on low GI bread for R37.99) which you will agree with me is most definitely not cheap. There is even a sticker placed advertising it as "Now with increased fill"? I have pictures to confirm (see attachment) of the AVO on the sandwich only two small "pieces"? Which is to say the least disgusting i previously bought the same sandwich with a descend amount of avocado on it? This is totally a rip off charging R38 for “chicken and avocado” then you only get “two extremely small pieces of avocado” just visible for the buyer.
Went into Woolworth with my granddaughter age 6 yrs old , Had a shopping trolley with other items from other shops, Took a small green shopping trolley to get a few items from Woolworth. Wet to the fast lane check out and paid for my items, as I was about to leave a woman who worked for Woolworth approached and ask if I had a docket for one box of Ferrero Rocher that was on the bottom of the other shopping trolly.I reply that I had got them in Big W she said have you got a docket I said yes and proceeded to look found one docket from Big W but it was the docket that my grand daughter had got for her toys. She then said there is no Ferrero Rocher on this docket I explained that there would not be on that docket as my grand daughter had paid separately with pocket money. At this stage I could not find docket and she let me go I felt that she thought I was guilty of shop lifting. When I got to my car I had a good look and found docket and took it back to her. This ordeal was poorly managed I was so stress and flustered and my poor grand daughter was up set as well she kept asking me if that lady thought I had stolen I felt like a criminal , My grand daughter thought I was going to go to goal. This event took place at 13.56 on 27-6-16 have reported this incident to Neville. This was poorly managed in front of a small child who thought her grand mother was going to be taken away. I felt embarrassed as this took place in front of member of public, this women did nothing to take the child's attention away from what was going on. In fact I do not believe she had any training at all in people management. I fully under stand that shops have the right to search bags, and I have been ask many times to open my bags , but in all the years that I have been shopping any where in the world I have never been made to feel degrades and humiliated, and to make matter worse a small child was also witnessed this horrible even . I would like some one to respond or this matter will be taken further
I am a regular shopper at Woolworths at Orion in Springfield Lakes Qld. Last Saturday May 7 as I was carrying my groceries to the car park I witnessed the trolley man while maneuvering a line of used trolleys collide his line of trolleys into the front of my vehicle - a 2011Mitsubishi Lancer scratching the paint work across most of the front of the vehicle. (see pic below which shows the middle section of the damage).
While I was initially very upset and have since sourced a tin of spray paint for $32.99 and will repair the paint work, I would on reflection like to offer this suggestion as one day more serious damage may be done to a customers vehicle. Suggestion 1. Perhaps when that a line of trolleys need to be collected that some training be provided that only a small number of trolleys be moved at any one time. Suggestion 2. That two staff be engaged in the process to provide extra support in the process.
On Saturday the 30th of April 2016 I purchased 6 x Satay Style Kebab RSPCA Aprroved Chicken At $1.00 each. My receipt no. is "STORE 1178 POS 081 TRANS 5767 0801 11:37 30/04/16". I have provided a photograph of 2 of the items which are unsatisfactory. These should not have been offered for sale as they are only 60% in volume. I am a loyal customer however this has brought your quality of products into question
I purchased a $100 gift card from Safeway dingley as a gift and when the recipient went to use it they were told the card was not activated. I contacted Woolworths and completed the questions they asked me to prove I purchased it. Then they told me the funds had already been spent and that this card was not purchased at dingley Woolworths but at a big w. So first I was told it was never activated and now Iv been told the money has already been spent on the card.
This is false information as I know for a fact that my mother tried to use it at clarinda safeway and was told it was not activated so it could not possibly have been used else where. I have given the gift card team copes of my statement and all of the information I have. Also, this card was apparently used the very next day after I purchased it 240116 to the exact amount of $100. My mother the card recipient did not shop that day anywhere and has never shopped in the store they claim it was used.
The whole time I have been liaising with the gift card department I have not been given a name of who I have been speaking with via email. Their tone has been accusing and disinterested. Now they have finally claimed to put $100 on the gift card we have, and they did not even sign off in any way. I literally got no apology at all through out this process, no acknowledgment of their error! So rude! I can't believe how unprofessional this has been and how much they have lacked in basic customer service! So much for the customer is always right, I have been spoken to as if I am a lying thief.
Today I received my online order and all my cold stuff was off. I contacted the online department and they have issued me a refund on the off items. I had been ordering on line for a while up until a few months ago when every time that I would get me order the cold items never felt cold enough, so I thought I would try again as it is convenient for my family, unfortunately it will be the last time I will be using it as even though a refund has been given I now need to go to my local woollies which by the way I dislike going to as there is never anything on the shelves and never enough staff working and we seem to get all the crap when it comes to fruit and veg.
I really think that you need to look at the cold side of your trucks or make sure that all the cold stuff is kept in a refrigerated compartment in the truck. I have added the photo of the milk carton when it was received it was blown up (the way they go when they are off) the photo isn't very clear but you can see that it isn't the same as the other one, all the chicken was very smelling. I think if nothing is done about this problem you may end up making a lot of people sick.
I am very upset that I got email from Woolworths saying that my email had won a $1000 voucher to spend in store. I had to make a phone call go number and enter to claim. But it wanted a survey. I just hung up, a big wast of time. It was so upsetting because it gets your hopes up and it is a big take. why tell people that they have won and then let them down.
I purchased some items at the Seadoone Mall store in Doonside KZN. I presented my account card to the cashier who subsequently rang all the items up and once complete she handed me my slip and said I was not required to sign and I could go. I found this rather strange as the option of using a pin number is not available and she did not know whether I was actually the account card holder. I asked her since when the procedure had changed and that how did she know it was me. I could be anyone . She did not reply but began a frantic search around her . She could see I was not going to leave so I asked her again as to when the procedure had changed, She finally replied that it had not changed. So I once again asked her why she told me I did not need to sign?
She finally answered and said that she did not have a pen whereafter she suddenly produced one for me to use. I asked for the Manager of the store and the cashier pointed to a lady that was on the phone behind her. I waited for quite awhile and her phone call never ended nor did she acknowledge my presence. It appeared as if she was busy with a personal call. This store has not offered the service that they used to when I first moved to KZN which is only two years ago.
Often they have no stock of items and long life milk for sale is normally very close to the expiry date and the packaging is damaged in some way or another. Normally handles are not able to be used or box itself is soft and damaged. I am continuously asked whether they can raise limits and am a very loyal customer. However when the client becomes a hinderance to the employees then I guess its time to move to a different retail store that offers quality and friendly service. Very dissatisfied with this shopping experience to say the least.
I work full time Mon - Fri so of course I take up you offering of BBQ chickens weekly however since last Tuesday the 16th Feb I have been unable to purchase one. I work in North Adelaide so the drive home is 1 hour so of course I shop nightly at my local Woolworths Virginia making my mind up what's for dinner on the drive home it is becoming quite annoying that every night since the 16/2 I have not been able to buy a BBQ chicken it is not like I'm turning up at 8.45pm at night I arrive every night at 5.45pm so I am having a hard time understanding that at the peak of trade that you have no chickens.
I am not usually one to complain as I also work in retail however the final straw was tonight when I went into the store at 5.05pm thinking I would be lucky to finally get that BBQ chicken & guess what none to be seen not in the warmer or the hexagon I realize you are in competition with Coles etc re the price of the chook & you may think you are covering it with the signs that say while stock last but seriously you can't cook other size chooks to offer the customers. As I previously stated I work in retail & can understand the mishaps but this is getting ridiculous. I realize that there is new management within the store & it has improved by far however this I would think would be a basic sale.
I did my shopping today at the Woolworths Leichhardt. Store, I thought I would try your select tomatoes diced (Australian) I bought your brand once before but I seem to remember they were Italian tomatoes, so I was happy to see they were Australian this time and whats more they were on special, 80c, I just checked and that is the price advertised on your online shopping site I was not imagining it. Anyway when I got home I noticed on my receipt the tomatoes x 2 when I only bought and have 1, while I could live with that loss of 80 cents I was charged $1.79 per can total $3.58.
I will attach photos. As my buying record would show I am a frequent buyer with a rewards card, I stick with Woolworths because your stores happen to be conveniently situated to me, not in truth because I like the l stores or products, perhaps that adds to my annoyance at this error. I wonder now how often this happens, that something is not only scanned twice but more importantly I was not charged the correct advertised, on line and in store price.
Yesterday my grandson purchased a small packet of M&M's from our Woolworths Supermarket in Scottsdale, Tasmania. At the shelf where he picked it up the item had a sale ticket price of $1.00, down from $1.69. At the register it scanned at $1.69 so I pointed out the sale price and without checking at the shelf the girl called a supervisor who said it had been scanning at the higher price all afternoon. She charged my grandson $1.00. I asked the checkout girl why he hadn't received it for free under the scanning policy and she said "We already know that the price is not correct and also, you didn't leave the store." Not understanding I went up to the desk and ask why Woolworths had not honoured its scanning policy and was told that the Manager at the store has instructed checkout staff to not honour the policy if the buyer makes them aware of an overcharge at the register. Instead, the buyer must pay the higher price and actually leave the store, then return and ask for the policy to be implemented. I pointed out that it didn't say that on the printed policy that was displayed at the desk and the person just shrugged. Clearly this is not the correct way to implement a national scanning policy and it reflects poorly on the Woolworths brand that store managers are making decisions about the scanning policy at a store by store level.
I bought shoes at Sandton city branch on Thursday 22 January 2015, Friday morning I realised at work the shoes are too big that's when I decided to exchange them at Wood mead branch. I explained my issues to Tshepo (cashier) he called manager Dumisane who was so rude to me telling me I must go where I bought the shoes I was so disappointed by the service provided by the manager I even left those shoes with Tshepo (cashier) worth R799. 00 I am not willing to pay those shoes up until I get the right size.
I would like to make a complaint about your attendant at Woolworths Petrol Brown Plains. I was there to fill my car up tonight 21/02/19 about 6.30pm. I got out of the car with my 8 year old grandson and went to the pump. I put the pump in my car and realised the preset amount was not working so I asked my grandson to hold the pump while I figured out what was wrong with it. Your attendant came outside and started screaming at me saying he cannot fill up. I said to her I know he’s not filling the car he’s just holding it for me. She kept yelling a me even though I said three times, he’s not filling up. The pump was not working. While I accept her right to inform me that my grandson is too young to fill up, what I will not accept is her abuse and her continuous screaming at me. It was way out of line. I am a customer and I will not be spoken to like a dog. She was aggressive and her yelling at me across the station is unacceptable. My grandson was upset by her aggression. There are more polite ways to speak to a customer. In my opinion she had no understanding of customer service and manners.
I did a survey for Woolworths for which I was promised a voucher in Feb 2018, have been sending e-mail to customer service they are of no assistance.
Approximately one month ago I purchased a Woolworths Cheese Cake, just a few days later I suffered an attach of diverticulitis, I was treated for that condition. About 10 days later I again purchased another Woolworths Cheese Cake & suffered the same fate, unfortunately with more severe symptoms, unfortunately the items purchased contained peanuts which I am allergic to. My complaint is that the labelling on this item is not legible, I was obliged to use a magnifying glass to read the label.
I am disappointed that your company engage in the practice of selling items with labels that are not legible, the company's duty of care towards customers is quite questionable.
To who it may concern,
Ref: car insurance claim no 911424
I had a minor car accident early this year & what should have been relatively easy lodging a claim to repair my car has caused me just so much stress & major upsets. I went to a repairer & they quoted $1,402 & sent it to you but I got the "we never received it", I then have sent it 15 times & it's the same story. I feel so let down & on the brink of a breakdown & therefore are withdrawing my claim with naturally a lot of hurt & anger, the bottom line is it's just too hard & not worth it if it effects my health & well being. You must work out a better system & much clearer email address to forward quotes as I truly do not want another person to go through what I have, it's been a very bad joke & has really taken it's toll on my health.
I am not going to report you to consumer affairs & do not wish to speak to anyone from your company, I just want to try & forget about the entire mess but strongly feel I am entitled to some form of compensation, whether it is a gift voucher ? I don't know. I will leave it in your hands but truly expect nothing.
Yours sincerely from an extremely disappointed & disallusioned long term 'Woolworths customer. Carolyn Jones
On 13th Feb, I bought a punnet (250gm) of Imported Strawberries at Woolworths Eastate for R44.99 and they have no juice and are sour and unpleasant. Sell by date is 16th Feb.
Please arrange replacement or credit.
Good day I bought Posh Pets Sachet of dog food today and noticed at home that the best before for this sachet was in October 2018 already
This is really disappointing for me from Woolworths, we do all we can to prevent our dogs from getting sick at all, didn't expected this from Woolworths
My post paid mobile (NOT! prepaid) is not allowing me to make a call with a voice message telling me that there are insufficient funds to make this call please recharge you account bla bla bla....
I have never ever missed a payment and i am unable to contact some one to sort it out when i very much need to use my phone. I have tried to call support using another phone only to find that this area is closed and won't be open till 09:00am. I have also tried online chat only to have chat repeatedly closed.
This is an extremely inconvenient system error this morning!
I have recently reported tower error/fault as well which is also another ongoing inconvenient error!
Having to type this instead of being able to utilise the very unit that is designed to talk to some this pains me as well!
I buy a raffle ticket and then every time I enter the store I'm asked to buy again so to avoid this I will shop elsewere
On 10 February, 2019 I purchased a 400 gram tub of Potato Salad (at a cost of $4.50) from the Woolworths Store at Allison Crescent, Menai.
The majority of the potato within potato salad was near uncooked/raw and uneatable.
We had a gathering to celebrate my partners birthday, and everyone complained that the potato in the salad was hard and uncooked.
I have attached a copy of the receipt.
This is the second time I've submitted this complaint about poor customer service. As yet I've received no verification of receipt of my complaint via the above email address.
The complaint submitted was in regard to an incident which occurred on 9th Saturday at 3:30 pm. The shop in question was Woolworths, Ocean Keys in Perth. As I said in the previous email I was rudely affronted by one of the packers, a female ,middle aged , brunette who admonished me for replacing food containers on the wrong shelf. consequently I had a not very enjoyable shopping experience as I was astounded at her rudeness. I assume and hope it was not racially motivated on account she had heard our accents just prior before putting me down. I've been a loyal Woollies customers for many years and now it makes me rethink my position.
I really do like shopping at this particular store and hope I to continue
Could you please acknowledge my email.
24 Paymaster Way
My complaint is with the trolley collectors, they are rude and disrespectful.
Placing my 2 yr old granddaughter in the trolley, apparently taking to long for him. He jammed the trolleys through the door, which then trapped both of us against the window amongst all the other trolleys until he moved the ones blocking the door.
I totally understand he has to deal with cars and trucks and pedestrians and some people are just very unhelpful and rude. I am not one of those people and he make me feel quite angry and disgusted in his behaviour.
I am not one to complain but this man left a very sour strike against your otherwise great supermarket.
My complaint is about an on going insurance car claim no. 911424, I just want my car fixed with is my right & I've
just about given up trying ! so very hard when it shouldn't be, impossible to get answers & correct email addresses
via phone & no-one replies to my emails except when you wanted me to pay my $800 excess which
I promptly did. I have a quote for repairs but just so hard to know where to send it & after waiting 30 minutes on
phone on 7/2/19 I was given the incorrect email address. Just so frustrated & will definitely be changing insurer's.
The service I have received deserves zero stars. Extremely disappointed & really don't think I will ever get repairs to my car & close to paying the $1,500 myself, out of my own pocket as just not worth the stress dealing with your employee's that really don't care.
I've been a loyal Woollies customer for the last 10 years and in particular I shop often at the Ocean Keys branch despite living in Alkimos. I occasionally shop at the Butler branch. The reason I chose Woollies as my preferred grocery store as that the staff have always been very courteous and helpful, probably on par with Bunnings.
However, yesterday afternoon, 9/02/19, at about 3:30 in aisle 9, all that changed. I was behind my schedule and in a hurry. My wife had added disposable plastic food containers to our trolley. After a brief discussion we decided we had enough of these containers at home and did not need more. I proceeded to place them on the adjacent shelf,(not from where I had collected them from). I was then confronted by an Woolworths employee( a middle aged, brunette Caucasian woman) who was clearly having a frustrating afternoon and admonished me for not placing them back from where I picked them from. I was taken aback and did not enjoy the rest of my shopping. Consequently I will no be reconsidering shopping at Woolies and may use other grocery stores.
I will, also be extremely disappointed if this was racially motivated and hope that this not the case. Whilst no direct racially discriminating words where used, the employee clearly heard our accents during our discussion.
Gary Smith (0413774822)
24 Paymaster Way
Shopped at your Woolworths Warriewood store, was served by a girls called Charlotte, she is extremely rude, it’s not the first time I have been served by her.
All the other girls are extremely nice bar this one. I do not like to use the self checkout as I feel I am taking someone’s job away but if need be I may have to start using them.
I buy roses on a weekly basis as I believe that every home and office should have flowers.
Yesterday however I went and bought roses from Woolworths in Palmyra and not even 24hrs later and my roses look half dead.
Now this is really not the norm, especially being a very cool day and it is sooo appauling.
Please can you rectify this.
I shopped at Woolworths Upper Burnie in Tasmania, and went thru a register and the staff member's name was Madison.
No greeting, no smile, no farewell. Sour faced and she was also rude to another staff member at your store. How do you employ staff like this.
Get rid of her. She is hopeless.
I have gone thru her register in the past and i see she is the same at all times.
Needless to say disappointed but with not enough manned registers available i had no choice but to go thru her, very rude !
Woolworths Campus Square - Ladies under wear - bra division - There is a huge sign stating that a trained staff member will assist.
December I was told that the lady was on leave. I went again yesterday and was informed that non of the staff is trained to assist. I asked for a tape measure and w
I Was told that they do not offer the service at all.
Shocking as I had wasted petrol to go there. I chose this branch as I thought that there would be more privacy .
SO MUC H FOR THE BRAND. THIS IS MIS ADVERTISING ..SHOCKING
I was shopping at Woolworths store.
You have advertised the 1.2kg weetbix at everyday low price $4 on a big sign in the cerl isle, but today it scanned up at $5. I was using self service and mentioned it to the lady working there. She wouldn't do anything about it, even when i mentioned about the massive isle sign, she just said all the prices that scan up correctly.
If thats correct you probably should take the sign down since it's false adverising.
I have a really bad experience in customer service on the 19/01 at woolworth Springvale.
When i came to the front desk, I was given a distaseful facial gesture by One of the customer service name Jessica, she was helping another customer and she told me to wait and will get back to me after she finished helping the customer, i said ok. but afrer awhile i have waited at the front desk. when she was finished helping the first customer, she came toward the front desk with her body facing me, but her face kept away and avoided to eye contact, as though i am nonexistence and then turned and proceeded to serve another customer that was there after me at the register 6. i still waited for her to serve me but after a while but i felt small waiting there deliberately neglected, i decided to line up at register 6, as it was soon my turn, she came out of the front desk, and as she was about to leave the area, i confronted her as to why she neglected me in a degrading form, she then said to me that she will get masood to serve me, so i went back to the front desk, i was not served, so when i saw jessica again, i directly looked her in her eyes and using body language got her attention and told her to serve me. by then i was very stressed by the treatment and had to go out for a walk before coming back to make a complain. her way of degrading was very distasteful and uncalled for.
My name is Aaron Mirshahi, My number is 0451 089 140
Kindly contact me via my number about this issue as it caused a great deal of emotional stress and effected my day in an unpleasant way.
My local Woolworths supermarket at St Clair has recently undergone a makeover which I believe is a standard design for all of your stores. The net result of this refurbishment for the customer has been one of confusion, frustration and anger.
The dropping of certain product lines while understandable in the competitive world is disappointing as many appear to have been local product.
The main concern from my perspective and many of the other customers is the ridiculous product placement.
Comments from other shoppers are less than complimentary when discussing the designers of the store layout
Once again I understand that product placement is something of an art-form for the savvy marketers but wandering up and down looking for a specific product is not an enjoyable shopping experience especially after a long day at work.
Out of pure frustration I am now not looking any further and moving my business slowly to another supermarket and I do not think I am the only one.
A few examples, breakfast and deserts were always together, drinks are split over a number of aisles; finding a particular dairy product is pot luck and my personal favorite placement of “Back to School” products in the drink and confectionery aisle, which is quite a instance from the stationary displays.
I sense a lot of frustration and I respectfully suggest that you have a closer look at the way this is impacting on your customer base before you start losing big time.
I was at your West Street Woolies store on the 15/01/2019 , I made a total purchase of 488.85. I bought LF CHOC pack of 4 milkshake on promotion .When I got home my son had opened it and it was horribly spoilt. I also tasted . My concern is that this is not the first experience I had .
I purchased the chicken steaklets last week also on promotion and that was sour . I purchase food items regularly at woolworths and im concerned as it seems like stuff that go on promo seem to have a defect.
Unfortunately I mislaid the till slip from last week items , but I do have the tillslip fot the pack of milkshakes .
I have been a customer with woolworths for years and I am very concerned now about the quality of goods sold.
I am a regular client at Woolworths Rondebosch, I love all the staff at the tills even the floor staff, but the problem I have is your Management, especially the Lady, she does not greet at all, not helpful either. it never was be like that before, you hardly see them on the floor.
Secondly , you never find what YOU LOOKING FOR, LIKE TODAY I WAS LOOKING FOR 6PACK HOTDOG ROLLS AND KEBABS, no stock
it is Friday and the weekend.
My complaint is I purchased a cooked chicken from woolworths mount richmore yesterday 17/01 round 17.00 hours and that was all we had for dinner when coming to dishing up the chicken was still bleeding inside and pink. Which I then had to put into the oven as there was no other food to make. I just feel this is unexceptable . I love my woolworths chickens . Anyhow think you should just check on your ovens or something.
thanking you kindly
I spent about 3 minutes in woolworths tonight, (Casuarina woolworths, Darwin NT) walked in grabbed some oranges and bananas and quickly went to the self sevice cashier to pay. As i was walking out i was stopped by the security guard and asked if he can look in my little bag. I was quite insulted as they saw me walk inside (security was standing with 2 other woolworths staff) I said why? the security said again that he wanted to check my bag i refused and said that i was already out of the shop and told him to check the camera if they were suspicious of me. I was upset as im a regular customer and not once has my bag been checked in woolworths. Think there was a previous incident tonight as it was noisy before i walked into Woolworths. they think they can do that to any customer but all they do is chase good customers away from returning to woolworths. I was then followed by a woolworths staff and the same security and was told i was barred from returning as i refused to let my bag be checked. I responded to the staff and said i have the right to refuse and to please check their cameras if they were so concerned about me taking something. Was very disappointing as I have shopped in the same Woolies for over 6 years. Just shocking.
A month ago approx. I spoke to the regular Manager about poor quality meat from Drysdale store Victoria. I might ad I have been a happy customer for 40yrs until this pig of a manager NEEDS A REFRESHER COURSE IN PR.THERE ARE NOW 3 Supermarkets in Drysdale now Id love to see an improvement THANKYOU.
IYesterday I purchased a "250 gram" block of Woolworths Essentials unsalted butter at Woolworths Margate and when i weighed the product I had only received 219 grams.
Where I live in Mossman, NQ, we have one option to buy food, and that is in a Woolworths. Since the megastore opened, all other small food retailers have closed, now we have no choice. Our store is open at 6 am, so to avoid the crowds and/or use the only time you have available, this is when you shop. At that time unfortunately, the bread isn't available in the bakery, the deli counter (meats) are still the leftovers from the day before, the deli counter (seafood) isn't stocked at all..zilch, nada! The fruit and vegetable section, has not been restocked, so many items are missing. One would have to question the wisdom of opening that early, if you are not going to staff adequately. So this brings us to the crux, the fresh(?) produce. I gave up buying stonefruit this year except for apricots, because they were rotting before they ripened, ditto for the avocados, I kept buying ones black and/or stringy inside. When I visited the store this morning at 7.30 am, I could not find a punnet of strawberries that did not have one or more rotten fruit in the punnet, the purple grapes were the same, I could not find a bag with no rotten fruit inside. The silverbeet and kale were 2nd rate at best. Onto the flowers, looking for flowers to place graveside, this area obviously, had not been looked at for a while, some bunches were days past their 'display till date', and many blooms were actually dead. When I mentioned this out to a staff member, he very helpfully pointed out that they were discounted, and they were, very heavily discounted, because they were dead!!! I'm sure you are aware that this is an ongoing problem, so don't bother blaming the floods, heatwave or any other handy excuse.
Thanks for your time, and if you thinking of sending me one of those placatory responses, about how important my message is to you don't bother, because we all know how much that means. Just another sign of shareholder driven strategy, and lack of respect for your customers. At this point I would like to mention what great staff you have here in the Mossman store.
Don't forget your customers are also shareholders.
I am a very frequent customer of Woolworth Abbot Street but Also Smithfield. I have had some rather very unpleasant dealings with a female employee at the Abbot Street shop, actually on December 27, 2018. The 1st was when I asked at a cash counter if I could have a word with the manager. The young girl serving me shrugged her shoulder, moved her head towards another female employee, she then whispered something in her ear. The female employee came to me and her body language alone was hostile. I asked if she was the manager and with a swift nod she acknowledged that. I told her the reason; our daughter had done shopping for me from a list I had given her. Emptying the shopping bags I found a packet of cigarettes on the bottom of the shopping bag. We don't smoke in our house and she knew that. I told the "manager" this and asked her for a refund. I was asked for the receipt of the article but I could not provide that. The manager looked at me and said "no, we do not refund cigarettes" and walked away. I called her back and asked if I could change it for another brand and that she would to which I said "if you can do that then refunding can be done too". Woolworth "manager" walked away!
Since then I have been a number of times in the store to buy things and each time I was served by the same female, I saw her name = Karen". Woolworth has many employees but none of them is as notorious as "manager Karen", not many customers have a good word for her and as the reviews go it seems that it is apparent that Karen has got a severe problem.
Not getting a refund for a new and intact item is wrong, I mentioned that I was willing to given my name, address as well as telephone number and email address, to no avail, Karen just walked away.
On another occasion I asked Karen if it was possible to order an overseas drink as my terminally ill husband needs it. Now we have to drive all the way to Clifton Beach to buy at Coles 20 or 30 cans. Karen said "no" and again walked away . I am not upset, I am stunned that a person dealing with public in this way is kept in this demanding job. I look forward to your reply, please do not call me, a text message or email is appreciated.
(Mrs) C. Wilson van der Hulst
One the worst front end services I had took my own bag in self checkout and when I used it she said have to use a Woolworths bag in this area and to made it worst she looked in my bag took things out after I was done then put it back felt like my space was taken away from me , her name was Mellissa blonde person Upper Burnie in Tasmania … cant miss her she always talking to customers at self service instead giving people there space acting like being friendly very rude person … beware customers of this snake very fake at her job :(
My wife purchased Golden crumpets 6 pack bar code 9310043003014 Expiry date Jan 19 from BellPost store on Monday Dec 31st and when we went to use them on Jan 2nd they had already gone mouldy. Considering the time from between date of purchase and date of use by I find this unacceptable by any standards.
I await a response.
Yours Brett Noonan.
In early November this year I approached the Woolworth's Store at
River link Shopping complex and spoke to the store manager requesting that I receive the weekly specials brochure at my residential address via Australia Post surface mail. To date I have not received any brochures. As it is now two months since I made the request, I find the situation unacceptable and urge you to arrange the immediate delivery of these brochures each week.. I can not see why a simple matter is placed in the too hard basket.
Morning, as I have been shopping only in Woolworths supermarkets for over 51 years and 20 of those years as a Deli manager for your stores. I opened the Deli at Chester hill so I can appreciate how busy food departments are. This morning I went into Chester Hill to buy your double pack of round plain unfilled sponges. I asked the girl in the bakery isle had any as I had checked the shelves in the bread isle and display case outside the bakery. They only had rectangle ones which I did not want.
The young girl asked the two lads ( I will call them lads as they do not deserve the respect of being called men ) the oldest one which I think is the Bakery manager or 2nd in charge came over looked at me and I said " Do you have any unfilled sponges " he turned away and at the top of his voice yelled PHONE PHONE PHONE. I gather he had a phone call. The girl found 2 pkt in the freezer. I asked the younger of the two lads, what his name was and when the the oldest one came out the other whispered that I had asked his name. he walked over near me stuck out his chest and said What. As I am 70 I felt quite intimidated. I spoke to Michael who was running the store but feel this needs to be bought to your notice. Thank you for the great service I normally get from Chester Hill and our family wishes you all a Merry Christmas and A Safe New Year
YES I WILL BE VERY SPECIFIC.
Why don't you have all your online offers for Durban on your Christmas cake offers
I was doing my weekly shopping as usual at woolworths, But this time i was shopping at the new woolworths in Coolbellup for the 3rd time, lovely store , plenty of produce but after paying i went to the cigarette kiosk to buy a carton of cigarettes, my 20 year old daughter was standing almost at the next checkout with my trolley waiting for me, The service girl by the name of Chealsea kept looking over at her and asked if she was my daughter, I said yes and she refused to sell me the cigarettes unless my daughter came over to her and showed her ID, MY daughter was not near me and usually doesnt have her bag, I was lucky on this occasion she did, I found the service girl to be quite rude and lucky i had already paid for my groceries or i would have just walked out.
To whom it may concern,
On the 24/11/2018 me and my Fiance whent to go and buy some food from your crossings store.
When getting to the till and having to want to put this on the woolworths card something was wrong so there was a lady that took my Fiance's ID and card to try and resolve the problem. After about 10 minutes she called my Fiance he spoke to the people on the phone. She then said that she needs to void the slip and fax this to head office so all the while standing one side while feeling embarresed because everyone can see there is a problem. So after about another 20 odd minutes passing i decided to ask where she whent as i have arthiritus and my legs and feet are hurting from the standing. I walked to the last till and asked where the manager was and the other lady said i am the Manager so i started to explain that we are waiting for the other lady and to get back to us and i would like to know how long its still gonna take because its a bit embarrasing. She then without listining to the whole story asked me what till i was at. I showed her she walked to the till i asked her to listen to me and what the problem was then she did not need to speak to anyone else while standing at till she replied to me i need to get the story from her (the cashier) insinuating that i would lie to her about something. I than said to Gomotso (the manager) that if she just listend to me she would not have to ask anyone else what happened and she started laughing at me and i asked her are you really lauging right now and with an attitude she said yes she was. She was so rude and unprofessional that even the man that also had a tag that said Manager came and took her away.
Me and my fiance left without the food we needed. I am so dissapointed and i would like a Manager to call me back
Your feedback regarding this matter will be highly appriciated .
OVER COOKED CHICKEN AGAIN. !!!
store ID 1180 010 trans 9050 24/11/2018
Great new store layout.
Obviously new chicken cookers installed.
Chicken as above receipt at 17.19pm cooked 16.10pm. The lower leg portion was that overcooked it had completely dried up. The breast meat was dry and tough. As a regular customer your roast chickens are no longer tender and moist. Please do something about it.!!!
If Coles and IGA can do so should Woolworths. I am not happy as I have previously complained about overcooked chicken and obviously nothing has changed...
The rap music that they play in the store is so loud it is impossible to do your shopping it sounds like a rock concert even the other shoppers were complaining even the manager at East Gate said that it was very loud but could not assist as it head office
There are very few non-Halaal options in your Nelspruit Stores. All Unilever products are Halaal and there are no other non-Halaal product equivalents. An example would be Magnum Ice Cream.
I purchased what was labelled as "Roast Pork" from the heated stand at your store in Malvern Vic last night about 5:15pm. When I got home I discovered it was actually a piece of ham inside a net bag and completely sealed in plastic! Had I lived locally I would have returned to the store immediately but I live in Heidelberg and travel by public transport so that was not an option. (It was a one-off visit to Malvern to attend a market research session.) Needless to say, I wasn't very happy as I can rarely afford to buy meat and only purchased this as it had been heavily reduced in price. (It was marked as out of the oven at 12:40pm.) I am a pensioner and was most upset that I had wasted my money. Not only did I consider it a problem having the plastic bag in the oven, I am unable to consume high salt foods. I hope you will at least instruct your deli staff on the difference between roast pork and ham as well as safe cooking techniques.
I had one bottle of milk to pay for and because there was a lady in EXPRESS lane with a trolley full I had to wait 15 minutes came on OPEN more checkouts EXPRESS lane is 15 items or less and you SHOULD put that on the sign to let people know. No wonder you are losing customers I would have left the item on the checkout and go else where but Mum likes Woolworths milk I don’t know why
I visited your Brentford Square Store 3173 (Vermont) and my rewards card did not register even though the machine beeped
and light was green I reported it to the service desk as I have a special offer for this week and wanted the amount recorded
against my card (9344682943790 - $35.84 - pos 1 trans 6716 19.55 3/11/2018)
The girl Elle informed me that it is not their fault if the machine does not work and that she could not
fix the problem and told me to 'have a good night'. I informed her I was not happy with the store as the previous night Elle had charged me twice on an item (excuse change over - staff swapped over on the register while in the middle of my purchases)
Her manner was condescending, repeating over and over to 'have a good night'. Her responses to my complaints incensed me even more. I walked away then returned to the service desk as I decided to return all the items for refund
Elle ignored me and I waited for another staff member. She then came up and asked why I was returning my purchases and was it only because of the points not being registered (apparently she did not serve me as she was off duty - I answered and said she should not be behind the desk- her reply was she stayed to help staff ) When I said I wanted a refund she then asked to look in my bag I asked why and was told I may have forgotten an item ( all 8 items were on the counter and she had my docket in her hand to check) I took offence at her accusation.
She then requested ID for refund even though I was still in the store and had just purchased items. I gave her my drivers licence she then advised me that it would take a while to fill in all details I took all items back and threw them in the trolley and advised her I would not shop in that store again Her reply was 'you have a good night and we will see you again' - great way to treat an extremely angry customer
I shall now be checking out the local Coles Store!
(a former satisfied regular Woolies shopper)
I love shopping at your Port Hedland store as the produce is of outstanding quality any time of the day / night . I also love the range into your deli . I was totally gob smacked when I went to your deli on the 26th October 2018 about 4 pm . I was approached by a young girl I don't know her name as she wasn't wearing a name badge maybe 18-21 . She was chewing gum like a jersey cow as she spoke to me , was wearing more jewellery than a jewellery shop and to top it off she had the longest pink false finger nails . It was like wtf I'm pretty sure there are policies that don't allow this . I walked away without buying anything as I didn't want any spit from her gum , broken nail or a piece of jewellery in my food . What a joke
Woolworths Nambour was shopping to day Friday 26th with my wife at 2. .30 pm out of all the checkouts only 3 were being used, people were lined up waiting, and waiting,I asked one of the staff to see if more checkouts could be opened,nothing happened for quite awhile so I asked again and wastold someone had come to see and said the was no one there.Very strange as people were lined up waiting,
My wife and I are 79 years of age and now were to sit and wait to be served, I was about to leave the store with my wife when a supervisor turned up with a bad grace and ordered a member to open up the till.Last year woolworths assured customers no hold ups at the checkouts.Looks like this went out the window with good service.Not happy.
Their Jamie Cumberland sausages are not even close to the genuine ones .Thrown a load of pepper in to try to flavour them
Why should i have to wait 48 or more hours for my money to be refunded back into my account. I asked the lady for a cash refund and she said it can only be put back on my card. This should not happen. I want my money and should not have to wait 2 days for it. I am done with your company.
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