Whirlpool Complaints Continued... (Page 1)

Bought a Whirlpool Microhood 1.7CF Nov. 7,20 hooked it up, worked for a week then quit working consitently. Upper door latch was not closing correctly. was not latching all the way. Called 800 number and was givven a number for warrenty service. Sevice man came , looked it over and took it to the warrenty aproved shop for service. We were told that they had trouble getting parts to repair it and they would let us know when they would be bringing it back.Finally got it back after January 2015. The repair man brought the microwave in, got it in and tried heating up a cup of coffee. tried a couple times to see that it worked and left. Worked for a day and a half, then quit heating.. Since then it just sits there . Not useable. The repair man said that it took so long to return it because they had a hard time finding part to repair the darn thing. This is the reason we have not contacted anyone sooner. Seems that we made a bad decision buy this product in the first place. Don' t believe we would buy another whirlpool product again.

I am buying a trailer from clayton mobile I got the trailer in August of 2014. The trailer is brand new single wide 2013 come with brand new appliance dishwasher, stove, refridge. So I've decide to use the dishwasher which is Thursday night I left dishes in there until the next day .So that Friday they was still in there I was about go to bed we start seeing smoke and smell something burning my pizza cutter plastic was burning note I haven't use the dishwasher since Thursday why the heating element still hot . And I've use it several time all sudden this happen what if we had fell asleep we could've die from smoke I turn it off from the breaker that's only way it went off. I've just lost a child life is to precious please take time to see what's going on .GOD BLESS AMERICAN

I've purchased your Whirlpool top loading washer model WTW4820Xq0, serial no. C10421328 just 2 years ago and now its not functioning. When you attempt to start the machine the lid locks and about 30 seconds later it unlocks without starting. I've pull the plug out and waiter 1 hour hoping that it would reboot and fix its self however it didn't solve the issue. I've called repair services and on average its $80 just to look at the machine plus parts and labor at who knows how much.

I've decided that its not worth a couple of hundred dollars to fix and will buy a new, (not Whirlpool) machine. Certainly a washing machine should last more than 2 years. My experience with this machine has sworn me off Whirlpool products. It a shame this used to be a good brand but obviously times have changed

Dear sir, I had launch a complaint against your product, which I purchase before 2 months. Initially in demonstration your man given demo to us and found that some sound is coming inside from the machine due to the plate of the water heater is fitted without screw, temporary he fitted the duplicate screw and satisfied us. But, in 17 Sep 2011 same sound is coming from the washing machine.

We stopped the machine and talk to your customer care executive and launch the complaint. After 2 days I call to your customer care executive and said about my complaint, then he is telling me that your complaint has been attended and complain is closed. The executive another time fake complaint registered on 20 Sep 2011 and give me time for 24 hours but no positive response has been given to me against my complaint.

The another time I call to your executive on 22 Sep 2011 at that time he tell me that NO complaint is pending at your account and launch the third complaint. This time he give me complaint No.IN0911003179 and I tell him to " can I talk to your senior please". Then he tell me that this time you will get positive response from whirlpool.

Now I am using the product of Godrej and LG. But at any time the response of both product is better than whirlpool. I am thinking that the worst service and product we get from whirlpool and all the call attender of your customer care are giving fake information to customer using your product.

Now I deciding to replace your product with LG. My product is in warranty period and I am going to my dealer to replace the product.

Sir, I have purchased the whirlpool White magic 123 700h washing machine from allied business corporation , Raghunath bazaar Jammu on 24-10-2012. First of all the free gift ;electric iron was given of BAJAJ company instead of whirlpool. secondly, instead of the repeated requests to the person nominated by the company , he didn't installed my machine. At last on Monday 29-10-2012 I managed a local Mechanic and got my machine installed. The next day there was a telephone call from whirlpool Jammu. i was assured that the Engineer shall certainly come and install by that evening. But till now no Engineer of the company has installed my machine. Hence it is requested that the necessary disciplinary action under rules be initiated against the person responsible otherwise i shall be compelled to go to the COURT.

I only had my whirlpool duet sport for one month and had to have the entire washer tub and weights replaced. I was not allowed to get a new washer. It leaks water when running a cycle no matter how big or small. Even during the cleaning cycle it leaks a lot of water. It also always stops during a cycle and I have to restart the machine by unplugging it from the wall socket. It also is always having error codes coming up for no reason at all. Even had repairmen come out and tell me they don't know why the codes are coming up. I have never been happy with this washer. I bought it based on the whirlpool brand BUT now I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT!!!! I will tell all my family and friends not to buy whirlpool.

Let me begin with a positive, the customer service representative that I spoke to today was very helpful and kind. Whirlpool is sending me a new control board. That's nice too. What I'm concerned about is the future. How can I be certain that this won't be a fire hazard even after it is replaced? Not to sound dramatic, but I feel that my life is in danger with this faulty water heater! I think I should be given a new one with free installation.

I bought a side by side 8/18/2012 and it's been nothing but trouble. Now the in door ice maker doesn't work. we have a condo in savannah and we hardly use the thing and we can't get it to make ice. The switch is on, water is flowing and I bought it at Lowes. My whole house is whirlpool. I'm sick of this fridge and I'm sick of whirlpool. I shouldn't have to put up with this it is realy stressfull when we go there to relax and I have a appliance that is crap. The freezer door has been replaced and it still doesn't work. I plan on being there for the Thanksgiving holiday and I want results. my other house has whirlpool in it also and I believe we need to handle this.

Kitchen remolded 1st dishwasher last 7 years broke repair man charge $100.00 to just diagnose problem. Will cost more to fix then buy new one. Stove broke after 6.9 years. electronic Pad lights fade after .5 hr. Again service $100.00 said control pad is gone. We were sure there was more of a problem with Door not closing. Seconded dishwasher broke after 2.3 years called a different service. $130. to diagnose. main control board gone and water switch. At least he knew what is wrong with stove. Is door near hinges wont allow door to close and heat hits control pad. I guess that's why Americans buy foreign. Americans cant build an appliance that last at least 10 years or more. I will never buy American made again its just junk. I am finding Germans build better appliances.

I have a whirlpool refrigerator that is 7 months old and freezer has quit. I have contacted whirlpool on 2 occasions and requested that they replace it under warranty after the service repair tech told me what was going to happen. My family has been without for 2 weeks now and nothing has been resolved. This has got to be the most insane way of doing business that I have heard of. They want to spend over 1000,00 dollars in repair parts plus labor and the repair tech said he couldn't guarantee that this would be a permanent fix.

We have been without for 2 weeks and don't know how much longer it will be till we are fixed. We spent over 2500.00 for this refrigerator and the action taken by Whirlpool corp. is totally unacceptable for customer service. This refrigerator should be replaced under a lemon law. I am going to contact BBB and my AG. There is no reason people should be have to deal with this kind of customer service.

I purchased a hotwater heater about 2yrs ago and for the past 3 months one thing after the other kept going wrong. My home has been flooded 3 times by the heater. I live in a trailer so my floor boards my carpet and walls have been damaged . I couldnt find my receipt and I called Lowes and ask what I could do since I couldnt find my receipt. The first lady I talked to said there was nothing I could do so she let me talk to a really nice gentleman in that dept. He told me to call Whirlpool and that they could help. So I did and they gave me a number to give lowes and it would be replaced. Thats all well and good but what about all the damage it has done to my home. I really need some advise as to what I need to do. Thank you and Blessed Be.

Not even a year old my refreigeration stopped working. Thrice the technician have come out and could not fx it..The customer service people are so rude and doesn't even know what was said on the log and not taking step right awayand not even callling us back and let us know what to do next tem. I spoke to Karen (tennese) ID 3 84947 and her phone number is 1866 640 7146x3494 could not even talk to the technical department and get the help for replacement. I had call them several times to ask them what wourl be the next step On a quick not want to bring to your notice that when you cannot repair why don't you replace it as soon as possible call me back if you have any questions.

I would like to let you know how disappointed I am in my washing machine. I bought in may 2012 and since then I have had 2 calls to say my machine is not working. They came out twice, then they decided to put a new motor and belt in and all was good. Know I am having the same trouble with it making large clonking noises again and know I'm waiting for it to break down again any time soon. I would like a refund on this machine or it replaced all together because I'm a little fed up with it breaking down all the time. If nothing is done I will be taking this complaint further.

whirlpool microwave was purchased as a gift in 02/2011.it quit heating on 12/04 2012. i e mailed whirlpool and they said they will send a repair man. i will have to pay because anextended warrenty was not purchased .i cant believe it wont work for several years i guess they make lousy products .they force you to buy an extended warrenty. we have bought several products made by whirlpool.refrigerator [roper] kitchen aid dishwasher,whirlpool washer.we probably not buy anymore whirlpool products.thank you joan kane.

i bought a whirlpool stove and havent had it very long less then a year i have called out repair for the stove and the repair said it was normal. i want something done about my stove what is happening is it burn my cornbread and i make galic bread and it burned it also.

it get way to hot inside and out side and someone is going to get burnned on it and then youll have a real problem. im a 74 year old women and i think this is danagers. someone from your company need to result this problem. or this will be the last whirlpool i ever bye. please contact me about this problem before this stove burn down my house.

My name is Mike Olson. My 80 year old mother-in-law purchased a Whirlpool washer and dryer from Lowes on 2-2-13. She had them installed on 2-4-13. The "check vent" light on the dryer does not go off. She has had three diferant installers come out fom Lowes to see if they could fix it. They could not. She hired a contractor to come out and completely blow out the entire vent system and then to re-install the dryer. The light still stays on.

My mother-in-law has called Whirlpool on numerous occasions and gets no help. This is my official written complaint to document that I have gone through the right channels to start this process. I assure you that I will not stop complaining until this has been resolved. She explained to me that the salesman was so kind and helpfull and couldnt understand why he pretended not to even know her when she came in to describe the problem. Just take her money and push her aside. We trully do live in sad days. I expect a timely response to this complaint. If not I will phone call to the top.

We bought our Whirlpool electric oven in June of 2011. Eighteen months later, the oven and broiler do not function. We had a repairman come today and the electronic control board is shot. The price to repair it-$349.00. The repairman will have the part tomorrow. We are having it fixed. Our oven cost $599.00. This is just not right. It shows a very faulty product. I hope someone reads this and cares enough to contact me.

The Whirlpool Cabrio is a fraud. These things are nothing but a pain in the rear end, the cloths do the following while TRYING to wash,,horribly wrinkle, tie themselves in knots, get off balance and shut the washer down, and sometimes don't even get everything WET no less clean. We HATE this thing its like a DEMON!!! I can't believe that Consumer Reports say it's a top of the line washer, they have never used one I guess, they are truly LIEING about this thing, or they are being paid to say " It's a great washer".

I purchased a Whirlpool Washer 9/06/11. In addition I purchased new Washer Fill Hoses and 10 year washer Component . Needless to say, I am very unhappy with the washing machine. It does not do a good job of cleaning the clothes and the water barely covers the clothes. It takes a long time to complete a load of clothes on Regular wash. Is there something wrong with this machine or is it supposed to work this way? I thought Whirlpool had a better history of good products. This is not a good product.. If there is something I can do to make it more efficient, please contact me

I want a different washer,but nobody seems to be listning. Whirlpool should RECALL ALL these pieces of junk and replace them, and make NO more of them!! WE HATE this thing!!

I purchased a Whirlpool Kitchen dishwasher on 2 Oct 2011 which has never worked for more than two weeks. After many attempts to have the product repaired using our warranty service, it was decided that product would be replaced by you in Dec. We were contacted by Nichole the week before Christmas who told us the product would be ordered immediately and shipped to San Antonio for installation. At that time she told us the delivery should be arrive within 10-12 business days for installation.

Since then we have followup with Nichole, her "supervisor" Jake and Rhonda as to the status of our dishwasher, all we get is that Optima has received the dishwasher and should be contacting you immediately, which has not happened. When we call Optima, they tell us that nothing has even been shipped to them related to our case. Quite frankly I'm not sure why your customer care personnel are so reluctant to help us resolve this matter. At this point I feel as if they are lying to me when I call just to get me off the phone. I bought product because I believed it was the best, guess I was wrong. I expected more from a company of your stature. so, that said, I expect someone from Whirlpool contact me immediately who can resolve this issue today.

I purchased a whirlpool washing machine in October of 2010 and in December 2011 it started not washing. TICK ME OFF.. I suggest that whirlpool needs to work out the kinks in new items before selling them to the public.. We did not purchase the extended waranty so we were either out 380 bucks to have it fixed or have to buy a new washer. the washer we had before this lasted 16 years , wow thats awesome,!!!Having to buy another one 1 year later wouldnt that make you mad??? YEP. I wont be buying a whirlpool next go around.

We purchased a Whirlpool microwave with a fan for over the stove. The door cracked on the bottom. We order another one and that one has broken in the same place IDENTICAL to the previous crack. The right side of the microwave, where the function buttons are, is so loose that is also falling off. I will NEVER purchase anything from Whirlpool again. I have told this to my friends and posted it on my FaceBook page. At the store told a lady who was getting ready to purchase a Whirlpool microwave heard my story and didn't buy it. I am 61 years old and I am the sort of customer who really makes a company, the 'Bread & Butter' so to say as I have been a repeat customer but NO MORE! Whirlpool will NEVER get another cent of mine if I can help it.

I am extremely upset that my Whirlpool Model: ED5FHFHEXTB00 that I purchased four years ago through HHGregg is already broken! I spent approximately $1400 on this refrigerator and it now needs a new condenser! The cost is no longer worth it! The crisper drawers inside cracked and broke about two years ago, the ice maker continuously jams and now, the condenser? I am extremely dissatisfied with the quality of this product and will not be repurchasing a Whirlpool appliance in the future. Each person I have spoken with, both at HHGregg and at Whirlpool have been less-than-helpful and completely uncaring! I was under the impression that your company possessed a higher quality product and better customer service. I am completely disappointed!

I thought that whirpool made good dependable products, however I stand to be corrected for this type of thinking. I do believe that at one time in America Whirpool was a good product,but in modern times quality companies are being bought out by companies that produce a cheap product under the well known name of quality. Don't trust the well known names any longer. I remember, and this dates me, when a brand name appliance would last 20 years, had few service calls, and the product required no extended warranty. My daughter and her husband bought a Whirpool refrigerator from Lowes in may 2010, they did not buy the extended warranty, The refridgerator quit working on September 29, 2011.

Whirpool listened to my complaints in a polite manner, but more or less said that is the way products are made today, your daughter should have purchased the extended warranty. I feel that it is a shame that major companies have no pride of craftsmanship in a product,that products are made to be disposable,but as consumers we are also to blame because we tolerate low standards and continue to consume. My daughter had to buy a new refridgerator, whirpool's brand only lasted 15 months, but I guarantee that they did not buy the Whirpool brand. My anology of Whirpool is this, one can shear a sheep many times, but you can only skin a sheep once! I will never buy a Whirpool product again.

I thought we purchased a very nice set of washer and dryer 4 1/2 years ago we paid 2, 800.00 they told us at best buy it was the top of the line
(Cabrio model wtw6600sw1) what a piece of garbage that turned out to be. The washer started making a very loud noise upon spinning it sounded like a plane taking off since we are no longer in warranty we called a repair company to get a diagnostic that cost us$100.00 we found out that the bearing went out on the washer. It would cost $ over 800.00 to fix since you have to lift everything out of the washer. We called whirlpool and found out that they were rude and no help they don't stand behind their products. I had my old may tag for 26 years and it was still going when we sold it. I plan on filing a complain daily for the big $$$$$$$ I spend on a pice of garbage washer, I'm sure the dryer will go out soon.

I have bought your water filters before and been very satisfied. However, my recent purchase fails to meet your standards. The filter I purchased was 4396710 $32.43. My order number was 337551. The water has a taste of very strong chlorine forcing me to purchase bottled water. Thank you in advance for your time and attention.

Hello, I am writing this about a Whirlpool Cabrio washer that I purchased June 7th of 2008. I have had my washer break down 3 times. The dates fo service are, OCT. 12, 2011, JULY 14TH 2012, DEC. 17TH 2012. The same part broke each time. It was the drain pump. All three times the washer has flooded through the ceiling and onto my hardwood floor.

Also, it left me without a washer for three week time periods in which I had to pay at a laundry mat. First of all I think it is wrong that the same part has had to be replaced three times. I was under my warrenty all three times but the last time the repair man said it would be around two hundred and fifty dollars and we were responsible for paying for it because we were " abusive to our washer", the reason being that there were three coins in it.

I have done a few loads of laundry in my lifetime and owned several washes( all whirlpool) and never heard that 2 quarters and a nickle could be responsible for this. The craftmanship on this washer is a poor design and like all other washer that I have owned there has been no problem until this one.

Is there not some kind of lemon law on this since it has been the same part all along? I am very disgusted with whirlpool and lowes. I refused to pay for a washer repair for fear it would break again and be a waste of my money and have more repairs made to my home. I purchased a LG front load the next day from another local business in Columbus IN.

My husband and I are local business owners with two kids struggling like everyone else we work hard for our money and should receive some kind of reimbusement for this faulty washer. I feel that we have been treated unfair by lowes dept store. They said we should take our complaint up with Whirlpool. We will never buy from Lowes again and they are being poor representives of your products and don't back up what they sale even under warrenty. I feel that a washers life should be longer than what I was given with this one. Thank You

My wife chose all Whirlpool appliances for our custom built home 16 years ago. We have been quite satisfied until we had to replace the refrigerator with a newer version of the original one which is now a model ED5LHAXWTOO. The problems with the newer version are the redesign of the ice maker which freezes up about every three days and the degrading of the draw tracks which make the draws difficult to slide in and out. You have degraded this product from being of good quality to a high maintenance piece of junk causing great grief and stress to my wife and myself. Why take a user friendly design and change it? We are very disappointed with your modern engineering and cheapening of this product and, if it is an example of what we will experience when necessary to replace our other Whirlpool appliances, we will not purchase Whirlpool.

We purchased a Whirlpool electric range Model GFE461LVQ60 in May of 2012. We had purchased a 2nd home and were having it renovated in anticipation of selling our 1st home. We did sell the 1st home in Oct. 2013 and moved Oct. 20th, 2013. Two days later I had extensive surgery that left my leg in a cast for 6 months. Needless to say, I didn’t do much cooking. Fast forward to December 25, 2014 (Christmas morning with seven guests arriving in five hours), I turned on the oven at 8:00 am to cook a turkey, the oven began to heat up and then quit. When the repairman came out a few days later he said that the control board was shot and it would be approximately $400.00 to replace it, (two weeks to get the part) about the same as a new range. We try to purchase American made product’s, so far, two out of the five products we purchased that were made by your company have had problems within a year’s time. We have had to purchase a brand new range as a result of the poor workmanship and even worse quality control. We feel that at a minimum, you should reimburse partial payment of either the new or old range. Your product should last more than the year we were able to utilize it.

After 7 engineer visits to fix the Control Panel on my cooker, I finally gave up. The last visit, the engineer got the oven to pre-heat, to which, we both thought it was finally working. It wasn’t. After pre-heating, the oven cooked for 30 minutes then stopped. I had to re-set the oven and stay within hearing distance to keep re-setting it. The insurance I had said they would replace if couldn’t fix it, the engineer kept saying it could be fixed when I know it couldn’t, because each time the engineer left, the cooker started playing up again. Seven visits was a complete joke. I have today cancelled the policy and would not purchase a Domestic and General policy with Whirlpool again because of their very poor failure satisfy the customer.

I purchased a Whirlpool front loader Duet washer and dryer at Sears around 10/2011. My Dryer model # WED94HEXW starting making a loud thumping noise yesterday and not taken out the extended warranty I called a repuable repair company that contracts with Whirlpools warranty Dept and is Whirlpool certified. The repair man was shocked to have to tell me that after 17 years of servicing Whirpool Dryers he had never seen a dryer of any brand with a seperating tub starting to slowly crack down the middle along with both felt tubs also needing to be replaced. He stated that it’s just impossible 13 months old it had to be a factory defect. Not to mention the dryer is in perfect condition and is only used maybe 2 x per week. The cost of the repair is almost the same as buying a new dryer. I called Whirpool and got no customer support. I would have no problem had the repair been something standard. The customer serives manager at Whirlpool even told me he had only heard of one other case like mine but could not do anything to help me.
I can not afford to buy another dryer is there any other help I can seek out. I will never buy another item from Sears . Had Sears appliance department even made an effort to help me purchase the set let alone the warranty I would not be up against a wall. I would call Whirlpools CEO if I could locate
his number.Do I have any legal leg to stand on.

We bought a Whirlpool side by side refrigerator to the tune of $1200. We were offered an extended warranty but declined to pay the additional $400. 15 months later it won’t keep anything frozen and the refrigerator section is barely cool. We called our local repairman. The first thing he asked after his inspection was if we bought the extended warranty. He went on to say he has had many calls on less than 2 year old Whirlpool refrigerators and they stopped warranty on the “sealed system ” at 12 months a few years back. Sealed systems used to extend to 5 years but not any more. It’s going to be between $500 and $700 to repair. We called whirlpool and they claim no issues with their units and basically said we were stupid for not buying the extended warranty and refuse any coverage even though this is only 2 months past warranty and basically the refrigerator is junk. Why shouldn’t a refrigerator last longer than 14 months and if properly built why should I feel the need to buy their over priced extended warranty? In talking with friends since we have found many people who have had the same experience with their Whirlpool refrigerators.

I bought a Whirlpool washing machine from Comet in March this year. It has developed a problem which can only be describes as the noise of a cement mixer full of bricks. Only when I rang Whirlpool to get it looked at, I found out that Whirlpool had sold the repair agreement to Comet. They were supposed to be repairing it this morning, but rang to say their engineer had gone sick and next week was the only earliest repair day. It is important to know that when buying anything big who will repair it if it goes wrong. Who knows how many sub contractors could get in the chain. Whirlpool should never have been allowed to sell service contracts like this. BEWARE

Buying the extended warranty from Home Depot on my Amana (Whirlpool) washing machine was a complete waste of money. I put in my first service call, got an appointment for TWO WEEKS later (imagine 2 weeks worth of laundry piling up) on a Saturday between 8am and noon. Needless to say, I waited until 1:30pm and NO ONE showed up. I called the company and they said they have no way of contacting the technicians and that “if I had nothing to do, I could maybe wait longer”. The following Monday I was called by Whirlpool to make sure someone really didn’t show up.

I confirmed and THEN they told me (for the first time) that their technicians don’t even work on Saturdays so they had no idea how I got that appointment in the first place! They couldn’t do anything but book me a weekday appointment TWO WEEKS from now, (which will be almost 5 weeks since I called them in the first place). So now, I have to take a half day off of work, use vacation time, and pray that someone shows up. They did absolutely NOTHING for me except tell me (in tandem, on a conference call with Whirlpool and some other person) that they couldn’t narrow down my 4 hour window and I should be grateful as some companies don’t give such narrow windows and I could be waiting all day.

I’d rather have saved the money I paid for the extended warranty and called a private company to repair my machine. At least they would have respect for a paying customer with no wash machine for over a month.