Walmart Complaints Continued... (Page 1)

1278+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
20

I utilize the Chattanooga Walmart on Greenway drive for extensive purchases within all facets of my life. Store is very complete and rarely do I not find what I am looking for. Unfortunately the bathrooms are not monitored very closely and whenever I can the men's room it frequently smells foul and the waste container for s overflowing. There are some nice associates working there but I have noticed their tenure is usually limited, yet the rude associates seem to remain. Some very nice and very capable associates that in some cases have been there a long time have been fired. I noticed this trend off fast turnover gaining speed after the last store manager(Alan Curtis)quit. He was very capable and very nice, it's anybody's guess why he left. The management team that replaced him are inferior.
But the main reason I am writing is that upon entering your store today, many hundreds of dollars worth of plants had toppled over because of the wind, had obviously been there sometime. And upon closer inspection all these plants, as well as the rest on display we're dieing for extensive periods of time due to be ok ack of water. I have seen t he is before at t hi us store. It posts a terrible WE DON'T CARE IMAGE, totally opposite of the messages of a positive nature on Walmart TV commercials. I spoke to three mangers who all acted arrogant and indignant, and when I left the store 45 minutes later the poor plants were still spilled out into the entrance driveway, many withered from lack of water and proper care. As discussed said, it represents a store wide attitude of not caring about the reputation of the store or how their behavior translates amongst the customers.

20

You corporate policy now of checking any unbagged items, even when there are may other bagged items in the cart is insulting. It assumes that ALL your customers are potential thieves. Tonight I went to the Supercenter on Westport Rd. in Louisville, KY. I had a few large items that the checker did not bag. As a result I was stopped at the door and scanned on those items. I told the woman at the door that I objected to the policy. She said that it was corporate policy. Therefore I am filing this complaint and telling you that this is a one strike and your out deal. I have done this with another box chain here. Now I will here. I will not go back to this or any other of your stores unless or until I find out that this policy has been revoked. It treats all your customers as thieves. It is VERY INSULTING since I spend a lot of money a year there. You won't miss mine anyway.
James H. Stahr
Louisville, KY

20

Price mis-marked green peppers on bin .88/lb instead of each. Produce manager told me let the cashier know. While dealing with cashier on register 5 the cashier on register 4 was very rude and inserted herself in the conversation. My decision was easy then decline purchase. This all occurred about 5:25 pm today.

20

I went to Walmart to purchase Bod body spray, it is now kept in a locked display case and I understand that and appreciate that they had to do that b/c people end up using it and then the next person doesn't get a full bottle. There was a button to push for customer service and I ended up pushing it 3 times, so when no one came I went to the front of the store to customer service and asked if they could get someone to come open the case. The girl paged someone over the loud speaker to help so I went back and waited for someone to come and when no one did I pushed the button again and in a bit a gentleman worker came over and told me they had been looking for the key and no one has it so basically I couldn't buy the product. I told him that isn't right and went back up front and asked for a manager and this gentleman was one. He called to another lady worker who was probably a supervisor and she then found the lady clocking in and asked her for the key. She didn't seem too concerned and left toward the back of the store and the supervisor lady told me come on, we'll go back and wait. When we got back to the case she was talking on the radio with the 1st gentleman and he told her there was no key and that he had already told me that. In my mind that's not an acceptable answer!!!! She apologized and said hopefully they could get more keys and that she and some others would get one. For an organization as large as yours that's poor customer service.....no one has a key???? That took probably a half hour of my time.....not acceptable.....

100

I complained about the Harlequin Series Books being taken from Walmart Humboldt Tn and found out it was not true . I sincerely apologize. Thank you.

20

O i will use a Hundred words. I was in your Fall River store around 4.30 today doing some shopping, as i was walking down one of the main isle's i slipped on a Broken Egg sitting in the middle of the floor twisting my lower back then catching my balance with no one in site but i'm sure it's on one of your countless cameras in the Grocery Section. After it happened i left my shopping cart over it so no one else would do the same wile i looked for help. So here is the help i received, told one worker who told me o i'm not on the clock anymore and quickly walked away. Then i told a second worker who was a so called greeter and told him about the Broken egg i slipped on and he told me he could not walk to were the broken egg was located but when he seen that it was in eye site of him he grabbed a cone and marked it after i removed my shopping cart. All the wile i can already feel the twink in my right lower back as i was checking out so i told my story to the cashier who asked me if i would like to make a report and i said yes. So then one of your so called Managers came out to meet me and i told him what had happened. Well he told me he seen the broken egg and it was being cleaned up. (Never even asked if i was OK or what my name was.) Right now i can feel the pain in my back and i'm just dealing with it until the morning. If it is still hurting i'm going to the Hospital and strait to a Lawyer. Who leaves a broken Egg unattended as this was? I want you to take a look at the Video i know you have to see just how long this Broken Egg was left unattended in the middle of the floor. I was told by one of your own workers if something like this is spotted they are suppose to stay with the object to warn the public until it's cleaned up. If i'm still in pain in the morning i promise you won't be hearing from me again it will be my Lawyer you're talking to. Made sure it was cleaned up on the spot before i could even have a chance to take a Picture. Unbelievable Neglect.

20

I went to Walmart in pace florida today to get oil changed. after reading my receipt about service, it said tires checked 35 lbs in each tire, my car has the tire pressure for each tire on speed dial. 3 tires had 35 lbs, but 1 tire had 38 lbs. so I checked when I got home and I know they did not check it. also got to checking other things and know they did not change my oil filter. so I will not be going back. bad service.

20

On April 1st I paid for 2 Better Homes And Gardens 3 person Glider to be delivered by April9th, it wasnt and Walmart kept telling me to wait it's coming. Later they reordered and dropped shipping charges and only 1 glider was delivered 2 weeks later in a damaged taped up box with pieces missing and frame twisted and bent, driver said they didnt recieve 2. I called Walmart they insisted both were delivered and I needed to file a police report. I made several calls, online chats to Walmart and asked that they call delivery and confirm 1 was delivered, they would not do it. I had to call Pilot delivery service and they went above and beyond to contact Walmart. I still have not been refunded and have a pile of junk sitting in my yard . Walmart has had my money for weeks and caused severe stress over this situation.
Customer service is horrid. And I dont appreciate speaking to someone in the Phillipines that I can't understand.
I asked 2 be refunded for both pieces .
This was a large purchase of ove $700 dollars .

20

I spend a lot in Walmart I used to work for wal mart we never told a customer there wrong and the customer has to prove that the sign is there and boxes of this is there 50% off the price with the easter waited up at self service for about ten minutes then went for this person and was told the same thing and then had to show her I did ask for a manager but they gave me this person I am really thinking hard on this one I do not like to be told I am wrong this is the store in huntersvlle I can barely read the reciept transaction number is 5504 1712 1492 2367 5724 the manager at this store is james dick I also shop at the one in Denver,nc they are always helpful and nice guess the way I look at it is if travel longer distance just get treatment I expect as a customer even though this one is close to me I spend a lot in Walmart I also do stuff on line

20

There is an express checkout lane clearly marked 20 items or less. On numerous occasions at the Walmart in Eastland TX I have gotten stuck behind customers with full carts. Today at 9:45 I had 11 items. The customer in front of me besides 5 garden purchases had at least 45 additional items. Her total was 67.xx. When I asked the cashier she told me they are not allowed to turn them away from their line. The lady behind me in line also had an overflowing basket. If it isn't an express lane then take the stupid sign down!!

Very annoying especially when there were 2 other checkouts open. Just one more reason I hate shopping at this Walmart. Maybe management needs to retrained in what express lane 20 items or less, means.

Seriously considering driving an additional 20 miles to shop in Breckenridge from now on. On the many occasions I have shopped in Breckenridge they always have registers open. What a shame this store in Eastland is so bad. Even some of the cashiers have complained.

20

Visited sporting goods department in Lawrenceburg Ky store On Easter Sunday. Was looking for food plot seed for wildlife planting on my farm. This is the time of year (spring) for planting. Not during the hunting season which is the time of year you guys tend to carry seed. (not real smart) I normally have all my planting done by this time but wanted a little extra seed for some bare spots. Tractor Supply was closed for the holiday or I would never have paid your store the visit. Our visit was at approx.1:00pm I told the lady in sporting goods what I needed and she acted like I was insane! THIS TIME OF YEAR WE SELL FISHING EQUIPMENT AND FISHING LICENSES NOT STUFF FOR HUNTING. IF THAT WAS A PROBLEM CALL HEADQUARTERS. My wife and I looked for our self and actually found two bags of seed. this employee was very rude in my opinion. I have been hunting and fishing all over north and south America and run my own hunting camp here in Kentucky. I buy seed from you guys some times in the fall and normally store it for spring planting because you tend to be a little less costly than outdoor stores. I do not need lectures from associates on the proper time of year it is. And as a side note it is spring Turkey hunting season here in Ky.

20

On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!

20

On 1-24-I9, I got a Walmart Gift Card off the display rack in Corinth MS. I paid $0.75 for the card and put $500 on it. The following day I couldnt use the card. It% was invalid with a zero balance. The card security was breached PRIOR to my purchase. The balance was withdrawn MINUTES AFTER purchase. I need my money . I have talked with local Walmart management many times without reeolving this issue. The card was basically hacked prior to purchase. I need my money refunded, PLEASE HELP.!!

20

Hello from El Paso, TX., the most Western city in the great state of Texas.
I live in N.E. El Paso, where your nearest Supercenter for most of my consumer needs is located on Dyer Street; store # 05947.
It is very frustrating not to be able to communicate with deli, bakery or floor personnel when your associates are only required to speak Spanish.
I am an American English-speaking senior.
Having to wait until someone can be found who can understand my questions/orders, (deli/bakery) is oblivious. I feel very inconsequential as your customer.
El Paso is a border community. Most employees in our City and County government are bi-lingual. This is important so they can serve our English and Spanish speaking population.
Our business community as a whole employ English speaking staff.
I do not know how your employment interviews are conducted, or what your expectations are of future employees, but, as long as I pay the IRS, local sales taxes and property taxes in U.S dollars, I should be able to use English to conduct business in America.
I will recognize Spanish as the national language as soon as Mexico reclaims Texas.

20

Left Iphone in parking lot in Walmart cubicle for those waiting for bus or taxi.[ Walmart 04005 ] Realized when almost home that phone was forgotten on bus, called walmart on out of country phone through Skype and am still on hold for customer service. Initiated call at 4:38 PM EST and am still listening to elevator music, time now 5:44 PM 4/22/2019. People have cut in 4 times to inquire what I am on hold for and to no avail customer service " is very busy". When left store customers were quite sparse. Spend thousands a year on Amazon prime and figured to share a little business with Walmart to see how it goes and am disappointed with the dawdling service. Before getting incapacitated had small business that did well by satisfying my customers. Sincerely, James M Montagne @ mikemontagne2@yahoo.com

20

Bad service and ride people. All self check registers and one with a cashier. I went to the one with the cashier and she puts out her closed sign. I do not use self checkers because I do not work for you. Then I went to the service counter she ringing up a customer with about 20 items. She yelled to me that she won't ring up more than 5 items, I had 12 . I let her know that I was not going to self check and that she was ringing up more than 10 items for the person ahead of me. She agreed to ring me up and told me not to bring more than 5 items in the future. Do you call this customer service? Your company is losing thousands a day with your self checkouts. People are bragging what they got for nothing in the parking lot. Bad way to do business.

20

I purchased a large bag of Great Value frozen Whiting fish Thursday, April 18. I cooked some of it yesterday but it is no good. I contacted your University Heights store this morning and was told that I could not get a refund or store credit for the bad fish because I opened the bag. This is an unfair policy and I would like an $11.28 refund on fish that is not consumable. How is any customer suppose to determine good frozen fish from bad frozen fish just by looking at it. It is impossible!!!

20

Bought new tires less than a month ago, one keeps loosing air, went back to get it checked, the man was very rude. No, I did not have road hazard, was never offered it. Said it would cost ten dollars for you to fix it. Now if he would have said, if it is more than the seal it would cost me, but he just said, I didn’t get road hazard so it would cost me to get it fixed. It wasn’t the money so much as the way it was presented to me. I left, will go else where to get it fixed, and if it is just a bad seal (your fault), I will be sending another complaint. Thank you

20

My husband returned a product. Cashier did a convoluted transaction so he did not realize that not only was the money not refunded, he was overcharged for the product that he purchased in return. I called the Epping NH store to complain and spoke with the assistant manager John. He felt it was reasonable to ask me to drive back the 90 miles roundtrip to get my refund. I offered to scan and email him the receipts but I was told I could only get refunded if I went back to that store. I called headquarters and spoke with Brenen employee#1252106 who insisted he was a manager, but when I questioned if managers worked weekends he eventually admitted he was a supervisor and not a manager. He also stated that headquarters could not issue me a refund, send me a gift card or do anything to help. He said I had to drive the 90 miles. I asked if he would be willing to do that to correct a Walmart associate error and he said that his opinion did not matter. He refused to answer the question. Please be very wary when shopping Walmart as their customer service is pitiful. Too bad you don't have negative starts because 1 star is being way too generous.

20

I waited 25 minutes for a consult on a prescription. The pharmacist's only excuse was "I forgot you were here".

20

I have sent three e-mails to your fraud department because two 50.00 gift cards purchased with cash for my husband's and daughter's birthdays were maxed out a week before they received them. I went to the store where they were purchased and was told nothing could be done for me at the store level. The phone number I was given had no options for human contact. I finally managed to reach a Customer Service representative who gave me information for contacting the fraud unit. As of today, I haven't heard from them, even though the e-mail said it would take three days. It has been over a month since my first local contact and I am extremely disappointed that WalMart doesn't seem to care about me or my situation.

20

About my complaint of things being moved at Walmart so much you cannot find things , because they are being move so much , if you did not move things so much , people could get in and out and shop , more efficient , people with health problems that can not get around to good would not have to look for things and be in other customer way , and you would sell more , people shop for less when they have to look for the same thing in a different place all the time , they get a bad attitude and shop for less , due to the fact they are tired , from work or going to work and they have to look for things , moving things that often , hurts your sales , people buy less , because they get tired hunting for things in the Grocery section , the man that came up with this suggestion , does not shop , and is causing Walmart to lose a lot of money , look at the money you could make if people could find things and not get fustrate while shopping .

60

Greetings,
I recently (4-16-2019) went to the Walmart Super Center in Defiance, Ohio to purchase a battery
for a 2015 Ford Escape. All advertisements regarding battery sales state that it includes
free installation of the purchased battery.
A Walmart representative at the desk of the Automotive Department stated that it
would be about a 40 minute wait before my vehicle could be serviced. He then took my phone
number so he could call me when the service was completed.
I browsed the store for about 30 minutes while waiting for my vehicle and then received a
call from the same representative and he informed me that the Automotive Department
COULD NOT install my battery due to the location of the battery in my vehicle.
I saw no such disclaimers anywhere in Walmart advertisement and wasted at least 30 minutes
waiting for my vehicle only to not get the service done.
Are your mechanics not properly trained and do you not believe in TRUTH IN ADVERTISING?
I should have asked for a refund on the battery and went else-where.
I could have installed the battery myself if I had the tools that these mechanics have available
to them.
What a waste of time and what a frustrating experience!
A response would be appreciated.
Bob

20

In Lake Charles La. on highway 14 Walmart , for the last 14 years this Walmart , moves items so much in the grocery area , that every week you have to look for the same item , in and on a different isle , nothing stays in the same place over three weeks , so every time you go into the store , you have to hunt for the same items , you bought 2 weeks ago , that not good business , people spend most of there time looking for items , not buying , store is pack with people trying to find thing in the grocery section ..after looking and looking you get tired looking and leave and go to another store , and finish your shopping .

20

I ordered (order number 3571986*584246) $109.96 of clothing and 3 tops ($37.77) do not fit. I tried to return them to the store in Georgetown, Delaware and they said it was from a third party and I had t send them to them. I thought the person was typing out an address to send them but they were not it was just a slip telling me the same thing they said. I called customer service and they said they handled it and I would get an e-mail from the seller giving me the address to send them with in 24 hours. I waited 48 hours and still have not received anything. I called customer service again. After I explained the problem she said they were having problems and could I call back (why didn't she tell me that instead of after I explained? I am very good costumer of Walmart but if something isn't done that may change I want my money back. And people should be told about the third party deal before they order... Right now I am very upset with Walmart. I want something done.

Sincerely
Patricia Wright
(302)381*4430

P.S. I hope it does not take as long for this as the calls that were made.

20

I have contacted Walmart more than seven times to facilitate my "unsubscribe" ( any and all Walmart advertizing messages sent to me ) request and I have received no response. I and my family and friends will never shop Walmart until this problem is resolved.
Sincerely,

William Thibodeau
3245 Weigl rd.
Saginaw, Mich.
989-781-0204

20

Every time I go into this store there are no sani-wipes for cleaning cart handle. Often items needed are not available due to failure to restock. Then after all this frustration there are only 2-3 checkouts open with 4-6 people in each line and everyone is angry and complaining. You want my money but fail to provide reasonable service. Thank god for Target! Very disappointed long time customer.

20

Dear Sir,
My name is Fred Mallaire. On Saturday April 13th, 2019, I purchased what I thought was a Mariokart7 2DS game system with a box having serial number AW11472120 from the Walmart store # 2113 at 1607 W. Bethany Home Rd., Phoenix, Az. 85015.
On Sunday 04/14/19 my granddaughter opened the package for her birthday to find in lieu of the 2DS system a wire cutters wrapped in a Los Angeles times newspaper.
That same evening we immediately went to Walmart with the defective purchase. We spoke to an assistant manager with the name Margan or Margarita. She went back and reviewed the film and said that from when the box was received by Walmart to my purchase they could see that no one had tempered with it. So my wife and I knew we had been a victim of fraud and we decided not to purchase another 2DS for our Granddaughter at Walmart.
My wife and I went over to the Target store in the same mall complex. And we notice that the 2DS system boxes, there, are not sealed in a plastic wrap. The sales employee at the target said these units never come with their boxes wrapped in plastic. We explained what happened at WalMART. The Target employee said I would go back and see if the other boxes were wrapped in plastic at that Walmart for the boxes do not come like that, for I used to be a manager at game stop and I know how they are sent from the distribution Center and as you can see here at Target they are not wrapped in plastic. I said did it come from the factory this way? He said no, and added that the stealing of the 2DS had TO HAPPEN at the distribution center and perhaps Los Angeles, since the La paper was in the box with the wire cutters.
My wife and I went back to Walmart and noticed that none of the other boxes were wrapped in plastic. My wife asked the assistant manager, If she would please look on the video again to see if the box that she watched on film earlier from delivery acceptance at that Walmart to my purchase of it on 04/13/19 was wrapped in plastic and then seeing it wrapped in plastic as it should not be would confirm that it was received in a tampered condition. The Assistant manager said sorry I can’t help you.
We walked away with the understanding that Target in lieu of Walmart cares about customers.
We know that we received a sealed box from the Walmart locked cabinet that did not have the actual game system inside. We purchased in good faith and if the manager would have just checked the film then they would have seen that it was wrapped in plastic unlike all the other system boxes in the locked cabinet.
We would appreciate if you would please make this right.
I have attached pictures of box, plastic wrap that box was wrapped in, wire cutters in lieu of game system that box contained and receipt.
Respectfully, Fred Mallaire at 602-361-6574, email: fred.mallaire@gmail.com

20

On April 13,2019. I, Jonathan Bradley was visiting the Greenwood Walmart Tire Department located in Greenwood,Ms. I informed employee Rosie Jackson that I needed to replace a tire that under warranty because I mistaken ran over bark wire causing the wire to rap around my entire putting a large hole and causing wire to come through the tire. Ms. Jackson began doing the paper work later. Another employee first name Rosie stated she (Jackson) were on her break. I asked Rosie could someone check me out because I had been waiting for approximately one hour. Rosie began to check me out informed me (Bradley) that I owe sixty plus dollars. I informed Rosie that the tire was under warranty. Ms.Jackson return from her break assume. She (Jackson) informed Rosie that wasn't correct paper work. Ms. Jackson look for the correct paper and couldn't relocate the paper work that when she departed to the back (Tire Shop). She return with two employee from the back. One tire worker gave (Jackson) a number from the tire rack. At this time (Jackson_ stated to me that I needed to get a tire alignment. I informed(Jackson) that I didn't need a alignment. I ran over some wires again showing her the hole in the tire. Ms. Jackson informed one of the employee to check the thread on both tires. The young informed her that my old tire thread about 6/32 and the new tire was 8/32. She informed him he didn't read my tire correctly. That when she stated 4/32. At this time she stated she could give me a credit of $14.00. and I would have to pay a credit of $47.00 . I informed her that the young man read the thread right the first but you change it. Again I showed her the big hole in the tire. She started hitting on the wall calling for Associate Manager Kimberly Mays. I seen Mrs. Mays looking through the Tire Shop door. Ms. Jackson departed the front area to the shop area and began talking to Mrs. Mays. Mrs. Mays and Ms. Jackson both re-enter the front desk area. Mrs. Mays began playing with a small child hugging on some customer and later on start typing something on the computer. At no time Mrs. Mays said anything to me. Ms. Jackson again stated I needed to get my rear end aliment. At this time my wife Linda Bradley informed (Jackson) to take the new tire off and put my old tire back on. At this time departed Greenwood,Ms. Walmart. This is the not the first time I have had problem with Greenwood Walmart. First time I lost my three of my hub cap because the weight were put on the outside causing the hug cap to not stay on. The manager stated I didn't informed the tire man to put the weight on the inside. I informed him the tire man seen the weight was on the inside before he put new tires on my vehicle and hug caps wasn't fitting correctly. The second time the tire man mess up 14 lugs on my car.The manager informed me to buy some more lugs and he would get his best work to replace them which he did.

20

myself and my family go to Walmart everyday we probably spend $2000 a month in the clarkesville Indiana store but as of today that all stop I wouldn't shop at Walmart again if it was the only store on earth.I tried to return a plum tree I bought there it was supposed to have a 1 year warranty if it died I was supposed to be able to get another tree but because of some hag on a power trip they got me for $22 she would not swap out the trees because I had lost the receipt even though the tags were still hanging on the tree all she had to to was scan the bar code but no she insisted on a receipt I have return and swapped out stuff at lowes home depo and Walmart in the past without a receipt and did not have any problems what so ever.Will never shop Walmart again!!!!!!!!!!!!!

20

I can't find the products I'm used to buying. It seems like I get accustom to a product the stop stocking it.
I get to the checkout line and I have to wait for the cashier to stop chatting with the customer in front of
me. The lines are long enough to wait in, let alone waiting for cashiers to talk about their personal problems.
I can't even get a 1 serving can of peas. 1 liter bottle of diet coke. Vegetables are not very fresh....etc.

20

I spoke with Harvey from Chicago Illinois (call center) took my online order today. As it was a large order, I had called and spoken with someone both yesterday and the day before and had my shipping fees waived. Victoria gave A+ customer service as did Maley. Harvey from Chicago -took my order-hit my debit card for the full amount and then said no I am not going to waive your shipping fees and then HUNG UP ON ME despite it being documented as approved by a supervisor 2 days prior. During the course of my transaction he said he would finish my order as he would be going on break in 4 minutes. He is rude and was not authorized to take the full amount. This needs to be resolved. I am IRATE!

20

My Walmart online grocery account with Fishers, IN was flagged because of reporting too many honest facts about their flawed grocery delivery service and because I used too many promo codes. Apparently, they don't want you to be honest about their continual issues of out of stock items. They send you a survey and if you give them a low rating too often they don't want your business anymore. The flagging is determined by the grocery manager's discretion in an effort to prohibit you from ordering in the risk that the department will receive another bad review or customer service call. Instead of raising their standards to improve service they simple ban you as a customer. I placed15 or more phone calls including speaking with corporate and the only resolve was to open up a new account with a different email address. I received no apologies and most of the people I spoke via customer service, call centers, consumer dept. and even corporate acted as if their hand were tied. Many were downright rude!

20

I tried fo many times to call a store and your customer service line. Over an hour of my wasted time. I never gotto speak to a live person. The stores' lines just rang and rang on. HORRIBLE CUSTOMER SERVICE!!!

20

I took two rims to the auto dept and bought 2 tires and have them mounted.
They put my tires on the machine and stopped and started on other customers that came in after me, to service their vehicles. One of them I knew and he wanted oil change and didn't have it scheduled. Finally after over 2 hours of waiting they had my tires ready. I paid and drove 25 miles to mount them. When I got them out of the truck one was flat. I aired it up to find the valve was leaking. I looked at my ticket and they charged me $3.00 for new valves for each tire. They did not put new valve but charged me $6.00 for them. I had to drive to wal mart in Forrest City Ar and pay $3.18 for a new valve. The wal mart in west Helena at is the one that I paid for something, not to mention the extra time and expense to go have one fixed again. The time on the ticket does show the accurate time I waited. My ticket service order 26588. I think the extra charges for the valves were done on purpose thinking I wouldn't know the difference. Wonder how many more times that has happened On 4-9-19. This is not the first bad experience I've had at this store. Most of your employees are rude and act as if it's a pain to wait on customers and I have never got a thank you for doing business. If they don't like their job they should find another.

20

I went to the Walmart in 1919 Davis St San Leandro, CA. This happened Monday 4/08/19. This Walmart in particular is always gives me extremely delayed service when the formula drawer to be opened. I went in and there was no bottom to called for assistance to open the formula cabinet. Both me and my husband are walking around asking ALL employees for the key. No one had it. After about 15 minutes we ask someone to make an announcement over they speaker, they did. 5 more minutes and no one came. I decided to go to the front and I encountered the CUSTOMER SERVICE MANAGER DANIELLE. I asked if she could send someone to formula bc no else could seem to help us and she just "ok." I replied frustrated, "It's been over 20 minutes," And she rudely answered "well the only thing I can do is call and you can wait." I walked about 10 feet away and watched her NOT MAKE THE CALL. I went over to her again and said "can you please call because I clearly saw that you didn't." She replied, "Well that's your fault because you walked the other way and now you're going to have to wait longer" I cannot believe this is the type of service I received from the Customer Service Manager. I am extremely applaud and hurt by the attitude of this employee. I shouldn't have to drive to the Walmart father from my house, I expect every Walmart to live up to the great customer service you claim to give your customers. I would like the district manger or store manager to contact me via email or phone. Yessika0@gmail.com or 510-696-0142.

100

I am writing this letter to clear my Wife Juliette,s good name also mine
Let me give you a picture of how it began .We were checking out at Walmart in Ajax Ontario and the Cashier asked my wife if she would
like to apply for a Wall Mart credit card and with my nod she agreed ...now the line behind us was long and people were not pleased about
this so she felt stressed as the people were grumbling...however she gave the information asked of her ..I was bagging our purchases while she
gave the information as understood .We got the card bearing my name by mail and called activating it being told that we must make the first purchase at Walmart which we did and another at a Pharmacy ...no problem at this time...the third purchase was declined ..I called the security
number that was given and was asked my name where I live date of birth credit cards and their numbers that I have and drivers licence number
and they said this is not correct and asked for me to fax a copy to them ….this is when I took objection...I would not send such a document by mail
ever ..considering the electronic fraud taking place, and beside this it may be against the Law.
We have never been made to feel as though we were scammers as at this time ! and we have never been refused a Credit card before! and we have a number of them in good standing some saying that we qualify for a Credit Increase if desired!...so we don't see why Walmart cannot validate our identity other ways and restore our good standing in the credit department.
We spend about 3-5K at Walmart every year using other Credit Cards ;we would like to continue business with Walmart and it is up to you if this
relationship continues

Sincerely
Neville & Juliette De Abreu

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Shopped at Walmart Cromwell CT. Store #02299. Spent over $500.00 with 2 carts of merchandise. Ref#90900040835 on 3/31/19 at 11:12am. Gave clerk $1.00 coupon. She entered $1000.00 in error. Had to empty entire 2 carts, unbag and rescan order. This took another 1/2 hour after waiting in line. No process to void coupon apparently after a manager tried. What a huge inconvenience with children. Almost aborted trip...Walmart needs more up to date computer system to keep loyal customers. I spend an awful lot at Walmart and was very unhappy with this experience.
Sincerely,
Susan Mack
3 Mario Drive
Higganum,Ct 06441

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The pharmacist literally just told me I would have to come back when a different pharmacist is here because he personally would rather not fill it “because he doesn’t like me”. I’m still beside myself. Torrance Walmart on Normandie ave and 190th st. Wow.

20

Our local Walmart in port Allen Louisiana is open 24 hours. Should I be able to call and talk to someone at 630 in the morning. Tried this morning from 6am to 630. No answer.

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I don't mind self check out usually but.......today I had the worst experience ever! I arrived at the front of store to massive lines in all lines with a cart full of groceries only to find out that yes I had to check myself out and that the store has NO BAGS!!!! Their was a young girl very rudely handing out cheap plastic garbage bags that would barely hold anything heavier than a load of bread without breaking!!!! And since the bags were just laying there the scanner kicked off and had to wait for an employee to come type in code after every few items scanned because the scanner perceived us to be stealing because you couldn't balance the garbage bag in the correct place! Total lack of managerial presence during this catastrophe and total overall poor management! Thank goodness we have another option nearby in Murray, KY !!!! Will not return to the Paris,Tn. STOre! Hire a manager! This woman is never there! We are a rural area we need our store!

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Purchased 4 tires and had them put on my jeep almost 4 years ago. I bought road wear and have been satisfied with everything until this weekend. I hit something with my front drivers tire and my tire went almost totally flat. I have only put 29,000 miles on it since I bought the vehicle. I know tires wear and I didn't have a problem with paying for another one at all. My issue was the run a round with my nearest Walmart. I looked them up on line yesterday Sat, 4/6/19 saw their hours were until 7 pm. I called, couldn't get an appointment, must come in person. Was told they could cut off taking customers early so they wouldn't run out of time. I understand this. My husband took the tire off and we drove 35 mins and got there at 6pm. I was told they didn't have time because they were short on help. I wasn't real happy but understood, we shouldn't have gotten there so late. I looked up their hours for today, Sun, 4/7/19, open until 6 pm. We got there at 3pm and was told it would be a 3 hour wait by the same man as the day before. That would have made it closing time for them so why was he still taking customers if I was going to have a 3 hr wait which put it till 6 pm, closing time? Once again he said they were short on help. Not my problem, hire some help, bad manager or something. I was pretty hot this time and should be ashamed of myself for what I said. There were still 2 people in line behind me to talk to him so I'm guessing they didn't have a problem waiting 3 hrs. We drove another 35 miles to Canton, got waited on, the tire replaced, and had dinner out, then drove 45 mins to get home at 6:15. I'm guessing we'd still be down there waiting or would have been told at 6 pm, Oh sorry, it is now too late to do this tonight. You got some serious problem down there. Just needed to vent and apologize as I did use some nasty language at your business. I've had all 4 new tires put on both the last 2 vehicles I've purchased at Walmart and I just purchased another vehicle which I'll put new tires on soon I'm sure but I think I'd rather stay in town and give local merchants my business even it does cost me more after this frustration.

20

MY TV SAGA: I purchased a 50" Samsung LED TV from Walmart.com on Nov 2016, together with a 4-yr extended warranty. The TV lost its picture and sound in Feb 2019. Asurion, Walmart's Customer Care Team agreed to have the TV repaired at its depot. It was returned via UPS. Although it was now working, it was physically damaged, probably having been dropped in transit.
Asurion now decided to replace the damaged unit but instead of a Samsung, the choice was a Polaroid or a Sceptre---each retailing for much less than a Samsung. I complained to various supervisors at Walmart and Asurion that if I wanted a Polaroid or Sceptre, I would have bought one. "Too bad" was the reply and I was given 48 hrs to decide.
All this with an extended warranty! I chose a Polaroid with a picture that is not the greatest and a reputation that is even worse.

20

I bought several things at the Brigham City, Utah store including a razor for 11.88. When I got home it wasn't in the bag. I took the recite back to the store and the cashier who helped me said to just go get another one and take it to the customer service desk. They wouldn't let me have it and said they can't do anything about it unless someone turns it in. So I am out a razor and travel to and from the store...I live 5 miles away. Very disappointed and hope this can be resolved.

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i had sent a complain on 4/5 when we got home,about 2 employees engaged in a very loud tone,seems the man was trying to calm a cashier down,you wouls thing,that they would go into a offics,the lady was talking so loud,waving arms just unreal,mean while people are looking because it was loud, she is off reg. and there are lines,come on ,then she is going to reg. and a employee walks buy she yells its ok i have been talking to micky,the employee said nothing to her unreal

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please see attached. more attached to be submitted

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The store in Whitehall, Pa. is by far the dirtiest store I have ever been in, it is a total disgrace. There is garbage, spills and partly eaten food containers everywhere. I just spent over 30 minutes trying to get assistance in the jewelry department along with six other customers. One was waiting so long he sat on the floor waiting for assistance.. I know a long haul truck driver who goes to Walmart before every trip and he once stated to me this was the dirtiest Walmart he had ever seen.

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Pertaining to Elm Ridge store, their is no...........................NO need to call me.
My business will all be done with Target. Thank you if you are able to help me.

20

Walmart customer service, I am a regular shopper at Walmart I tried to send e-mail to Customer Service so many times
clicking on different customer service links never got to send a message Want to return 2 items asap
Senior citizen What is the matter with Walmart. I want them to send me an e-mail explaining this and how to contact
Walmart via message I am hard of hearing

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I was in Vietnam 1969-1970 I took a lot of 35mm pictures. I had some of them developed (slides) by Walmart and they were very good. I decided to get some more done. I went back to Walmart and left them, I was told by the clerk that they would be ready after 5:30 3/29/19. I went back 3/31/19 to get them and was informed that they were not in yet. I was told to check back latter. I went back this AM 1000 and they still do not have them.?? My ticket no. was not checked? I told the girl working that counter my name three times. she went through a pile of envelopes and told me my order was not there. I was not told when to expect them to be in. These photos are not replaceable. My ticket No. is 487487. The store is at 1780 South Lake Drive Lexington SC 29073. I NEED YOUR HELP. THANKS.

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Four people waited over 20 minutes for someone to assist us in the jewelry area. I was the last in the group to arrive the over head page was sent out twice still no one came! I needed a watch battery the other wanted to purchase from in the counters. What a shame!!! Store number is #01081 manager Donald Chavis 2900 SW 42nd. Street my receipt ID# 7N5KLWCQ3VM

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In December, 2018, I bought a Walmart gift care for $100 at the Walmart #3432 in Texas. I mailed it to my niece in Glendale, Arizona. When she went to use it at her local Walmart store, the cashier and manager confiscated it. They stated the computer directed them to do so, but gave no reason. Prior to going to the store, my niece had checked the balance and it showed $100. When I spoke with the store manager by phone, he confirmed they had taken card, but he did not know why. He gave me a phone number and email address, which I used to contact Walmart. It is now March, and I have received no response. The manager of my local Walmart stated this may be related to a gift card scam. All I want is to have my money refunded, since we were unable to use card. This is very frustrating!

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I live in Elizabethton, TN, but purchased several items at the Walmart in Boone, NC, last Sunday, March 24, 2019. Upon leaving, I asked the cashier if I had all my bags, and she said that I did. When I returned home to TN, I realized that one bag was missing, and looked on my receipt to see if I had been charged for that. When I saw that I had been charged, I called the store that same evening and asked if the bag had been retained. The lady I spoke with was very nice and told me that the bag had been located. She told me that I could bring my receipt and pick it up. I told her that I lived in TN, and that it would probably be a week before I could pick it up. She said that it was no problem, and that she would leave it up at the customer service desk for me with a note. Today, exactly a week later, I went to pick up my items, and a different lady at the customer service desk said that it wouldn't be there and that they restock merchandise like that. She said that shouldn't have told me that. I told her about the phone call, and she wasn't at all sympathetic or apologetic and said that I could have checked the bags myself before I left! She did give me a refund for what I said I was missing. Luckily for Walmart, I am a very honest person and told the truth! Since she was not very nice, I asked to speak with a manager. I told him that I had driven back from TN (1.5 hours each way) to retrieve the items. Here's when it got worse! The manager said that he couldn't do anything about it because "we ain't got no room to keep anything up here." It was only two items in one, small bag! I was blown away by his lack of professionalism and just walked away. Besides his unacceptable grammar, could he not have offered to go back and find those items for me that had been restocked? At no time did he offer to do that. While I could have done that myself, I just left the store. This store just lost the items I would have bought, in addition to the $100+ groceries I would have purchased while I was there. What a customer service nightmare! Walmart has layaway, but can't hold one paid bag for a customer until she can pick it up? I don't fault the original cashier, as I'm sure she thought she gave me all my bags. What I cannot understand is the lack of professionalism on the part of the customer service department and the manager on that shift. I have never had a bad experience at that store, and I am very frustrated by the experience.

20

Store #1080
Address: 5995 Steeles Avenue East Scarborough On M1V 5P7

Large pitted Prunes is being sold at the above walmart/ This product didn't have expiry date. When inquired at the customer service, proper answer was not given.

20

BIDDEFORD,ME. WALMART insensitive to people with disabilities. They have eliminated 7 disable parking spots by placing mulch and shrubs in the parking area for disabled. I complained to assistant manager to no avail, if not resolved I plan to post my complaint on facebbook.

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I live in Wyoming in heavy Grizzly Bear country and am a pro photographer. I am out in the mountains a lot by myself, so along with bear spray, wanted to carry a shotgun. I went to my Wallmart in Cody, WY to purchase a shotgun. I was talking to my HUSBAND on the phone, so I didn't answer the clerk right away when he asked me who the gun was for. So he called a manager to the back and made me feel like an absolute CRIMINAL! I am SO OFFENDED right now, I am furious. I do not so much as have a parking ticket on my record, but he REFUSED to sell me a gun because I was talking to my HUSBAND on the phone!!!! I spend at LEAST 200.00 per WEEK in your store, and yet I got treated like total dog crap!!!
NOT a happy consumer of Wallmart. I will go to ALBERTSONS from NOW ON!!!!!!

100

Walmart in Broomfield Colorado doesn't have enough electric carts my last visit I spent an hour and 40 minutes waiting for an electric cart I can't walk I need the help I'm here now I've been here another hour they say that their tour broke down tour to Noah's wedding to you know what a senior citizens need to be able to shop to I'm leaving your store now cuz I can't possibly shop here help the elderly they don't seem to care at this store and they're very rude to me

20

Every time I've picked up prescriptions at the Mount Dora, FL. pharmacy I've experienced a waiting line. Minimum - 7 minutes, longest to date - 34 minutes. Folks, that is a freaking SHAME! Corporate/store management should be appalled. Are you unaware of the fact that MOST of these people are the elderly and sick? Of all the lines in your stores, the pharmacy should be the shortest and smoothest. Not so much, I'm afraid. I was number eleven in line today (21 minutes) and counted seventeen folks in line on the way out (line went to the aisle end cap and headed off down the cross aisle) Is this REALLY how you want to be known for treating the sick and elderly in this nation??
To their credit, the two ladies on pickup were and have always been courteous, efficient, and friendly. I've always been underwhelmed by the four or five "specialists" behind them. Seem so "special" and "elite" - above it all. Regards, Roy Stup

20

I was treated rudely by an employee (named Virginia) in electronics in the Bedford, IN store. This was approximately 1:30pm on Wednesday, 3/27.
1) After unlocking a case for me to get a 11$ screen protector for a cell phone, she pointedly told me I would have to pay for it immediately in that department - even though I hadn't suggested otherwise. Normally, this wouldn't have been a problem for me. Today, it seemed purposely rude, because a moment before, she had just told a man that he did not have to immediately pay for his item she had just retrieved from the same case.
2) I needed 2 additional items from another locked case. She retrieved one of them for me, but she acted impatient the whole time. I needed the last item from the next case, but I noticed that a customer had been waiting at the register for at least 5 minutes. She apparently hadn't noticed them, so I told her that I still needed one item from the case, but that she should go ahead and help the customer that had been waiting. While I was waiting (at the case a few feet from the register) another customer walked up behind the first.
3) After she had helped the first customer that I had deferred to, instead of helping me with the last item I needed, she immediately asked the new customer what he needed and took him a few aisles over to talk to him. I felt this was not just terrible service, but outright disrespectful - especially after I had offered to wait while she helped the first customer.
4) After that, she walked back to the register to help someone else - again without even asking if I was ready!
As she saw me mad and leaving the area, she yelled at another employee who was just passing by and said, "Oh yeah, this guy needs help." I said that I no longer wanted help and didn't intend to buy anything after her bad service.
5) Instead of apologizing, she made excuses, telling her coworker (in front of other customers), "Oh yeah, he's been acting like he's gotta have his stuff first." That was entirely false - I even asked her to first go help the customer that had been waiting a long time! That was also incredibly unprofessional and rude to talk like that about a customer - in front of other customers, instead of providing pleasant and helpful service. She then tried to say that she didn't know that I was ready - even though I had told her that I knew what I needed when I asked her to help the FIRST customer. She knew I was waiting, but she didn't even ask if I was ready before she proceeded to help additional customers. She was rude, unapologetic, and acted like I was the problem. When I told her I would inform customer service, she just acted even more defiant and rude in front of other customers - not a good look for Walmart. I didn't buy those items or the items in my cart. I returned the 50$ cologne I had already paid for. Her terrible service & rudeness lost 170$ in sales today. I won't be back. Customers want help, not rude power-tripping attitude.

20

I would like to know why your stores do not have a stamp saying paid on it or some type of tape to attach to items that do not fit in bags ? I am sick of being stopped as I'm leaving the store asking for my sales receipt to prove I paid for the item even tho they watched me leave the register. This is very embarrassing not to mention it humiliates you as other shoppers are passing and looking at you as if you were a criminal ! I realize you have theft problems but that is a different problem and not one for your greeters stopping and saying Honey can I see your receipt and embarrassing a person. How hard could it be to furnish this at your registers to save your customers from going to other stores to shop that does do this ! This happens daily , there is no reason for it !

20

This morning I went into the Walmart location on Fallbrook at The Fallbrook mall in Woodland Hills California needing to make a return of two products that have been unopened not user tampered with with my original receipt and had the expectations based on your return policy and previous experience at Walmart stores doing returns that I would get my money back and be able to get a refund for the items I kept my receipt for it and didn't use. One item was vitamins totaled at $19.98 & muscle rub totaled at $7.97. I waited a total of 12 minutes before it was my turn to be helped I went to the register and the cashier who was there to help me Eileen was told halfway through the transaction to go on lunch so she said okay walked away clocked out and left so I was left there standing for another 5 minutes before any of the other three customer service employees that were standing there not doing anything would acknowledge me and start the transaction over again.
much to my shock and surprise I was denied a refund or exchange of any kind because my receipt had been folded up several times I'm sorry I keep a small pocketbook so I fold my receipts of tiny and file them away apparently Miriam the customer service rep that refused My Refund and The elusive customer service manager who would not come out of the office I was told "she's not going to tale to you and plus shes too busy handling some monies" or so it was relayed to me in a very condescending tone. I also had a bathing suit I had purchased a week prior for my daughter's birthday that was today and I realized I had gotten a size too small and I wanted to exchange it I did not have my receipt for that one but I don't do excessive returns at Walmart so I could have been able to do a return or so I understood from the policy that I read just that morning online, but lo and behold I was refused for that return as well. now I would understand if I had excessive returns or if I had even walked around the store prior to give me my return but I came directly from the front doors to the customer service desk I had my receipt I had my items on damaged I don't understand the problem and as far as I know I was completely entitled to a refund per your Walmart policy that's posted as of right now on the website. I don't know why I was humiliated by a customer service rep this morning in front of serveral other customers, I really don't understand the disdain that the customer service rep had for me considering her personality changed immediately when she started helping me as opposed to the lady that she was helping minutes before. I don't enjoy spending money for my 6 childrenand my husband and my pets add a company who doesn't value their customers and treat them as though they are the scum of the earth. I'm a professional woman middle-aged I don't have a bad attitude I'm a very Cherry person and I greeted her to such so I really don't understand and I'm humiliated embarrassed appalled upset and I completely disrespected and insulted. And not to mention now I'm out the money for those two items and the bathing suit that I was denied a return for. I had one of their complaint in the past that I brought up to the GM there and he didn't care about it I gave them the benefit of the doubt thinking it was just a bad day so I continue shopping and this makes me want to tell all my friends not to go to Walmart anymore cuz this is how you're going to be treated you have to worry about buying items cuz God forbid their mistake and you have to return them you'll just be humiliated in front of all the other customers and denied and you'll be out money. I hope that my complaint is taken seriously and that issue can be resolved and those employees are disciplined accordingly because this behavior is got to stop especially in economy like today you have to earn your customers not scare them away. I really thought Walmart had better values and instill better values and customer service skills in their employees but I'm sadly mistaken I highly doubt that this will be resolved I don't have much faith in it I'll be pretty shocked if it is , but one can hope.have a good day and thank you for your time.

20

Ordered a television from walmart.com because they were out of stock at the nearest store, it all started when the woman working and electronics informed to me I could buy the TV at walmart.com since it was out of stock there and because it was out of stock she would give me a 10% off voucher which I could use on Walmart.com. well first thing, the voucher was not 10% it was only up to $20 and secondly the voucher was expired so I order my TV and after much confusion about when it was supposed to arrive it finally got to me in time for my birthday.
It was then that I found out that pilot the delivery company does not deliver anything be on the back of their truck so getting a 65 inch TV to the second floor apartment with only myself and my wife was not going to be very easy, but I did get the man to help me take it up there and gave him a $10 tip
But when I opened it and turned it on I saw that it was broke the screen was cracked straight down the middle and at the very top had a half moon almost look like someone kicked it
I immediately called Walmart and the Fiasco began, I was first told that no problem they would take care of it and get me out a new TV and also they sent me an email with a $20 off my next purchase at Walmart of $45 or more.
So then I get a US Post Office shipping label in my email so I am supposed to box this thing back up and take it to the post office? I called them back up and by the way every time I call I am talking to the call center in India and speaking with a different person so this person gets on the phone and I tell them there is no way I can take it back to the post office and explain the reason which was I am on the second floor and it would not even fit in my vehicle oh, I mean this is a 65 inch TV and I only have a small car.
So this man informs me that he will take care of it of course and that FedEx will be there the next day to pick it up at which time he offers me 10% off of the TV. He tells me that the TV will be there within 7 days. I get an e-mail verification about the replacement TV and the shipping date the new one will arrive, then immediately after I get another email stating the TV has shipped?! The next day comes and there is no FedEx I figured maybe they got busy and would be there the next morning so I waited until the next morning and still no FedEx at which point I call Walmart again and I am told they will have to call me back after they look into it oh, I never did get hey call me back what I did get was an email stating the TV WOULD ship after they verify that they received the broken one.
So of course I call Walmart again and I am talking to the call center in India and I am fed up with what they are doing so I tell them I want to speak to someone higher up than them so at first I am told there is no one higher up then then to which I said they're absolutely is somewhere then I am placed on hold and when she comes back she tells me that she will give me 10% off of the TV, again and will order it immediately so I am at a loss now and I say no I want to speak to someone above her I finally get an American woman I don't know where but she has no clue what is going on and when I tell her the situation about FedEx she cannot find anything so this takes about a 45-minute phone call to where she finally reschedules FedEx to come get the TV. So after I get off the phone with her I get an email stating my order has been cancelled saying the TV is out of stock and they have no idea when they will be getting any more in stock that is exactly what it said so being very angry now I call Walmart backup and I am speaking to the call center in Indy again and at first the woman tells me the TV is out of stock and cannot be ordered after me reading her the riot act for a minute or so she then asks me if I want her to reorder the TV and she will take 10% off of it, at this point it's all thoroughly ridiculous and I hang up and write a letter to Walmart to which I get a generic response stating they are sorry and the customers are their most important yada yada yada so anyway I get another email this one saying I am not going to be charged for the TV or something then I get an email after that stating they are going to refund my money so now they have $800 of my money tied up and according to the email it will take up to 223 billing Cycles to put the money back on our card. So now I cannot even go somewhere else and buy a TV so I'mma sit here and twiddle my thumbs trying to see my computer from across the room on my birthday in our new apartment.
I know many people probably exaggerated but I actually have all of the emails all of the correspondence and in fact I went to walmart.com and the TV that they cannot get it still being sold I even went through the whole buying process up until putting my actual credit card information in and clicking by and was told that it would be available April 3rd if I wanted to pick it up at a local store and it would be between April 3rd and 10th if I wanted it delivered.
That is my complaint Mickey Mouse just started running Walmart

20

I shop mostly at the Livingston, Tex Walmart and recently I have tried unsuccessfully to use my Chase Debit Card. This card has worked at every other store but the last three times at Walmart it wont accept my card. the card is not that old and has been used at 3 different check outs at the Livingston store with the same results. Apparently the checkers do not pass this problem on or the management ignores it.

20

OMG went to the store to buy a few things and to my surprise the polish dogs I buy went up $3.00 that is outrageous. I was already upset that a case of the dog food went up $2.00. How are people supposed to live on a fixed income? I do a lot of price checking so I suppose I will be buying things somewhere else....

20

I went in store 6777 clinton hwy.knoxville tn. 3-20-19 at app.19:30 pm. entered the main doors due to the lawn and garden doors closed.every time i have been to this store the doors were closed.even afternoons.So i go get the 4 things i needed and went to the front 10 check outs where i had came in.they are 10 of them at that entrance,only one was open.a lady in management walked by with 4 or 5 people in line ,looked and went on by,did not open another check out. i was in line 10 mins or more waiting.I should not have had to walk to the food section to check out. some people did.if all those check outs are not used take them out for more space. and then after i checked out i had to wait in a line going out due to a employee checking every thing in people had bought with there receipt.there were at least 6 in that line. I think some changes need made. or close this store down. I will try my best not to go back to this location again or Walmart at all.

20

4350 Southwest Dr, Abilene, TX 79606

Profiling is a real big issue at this store I go to the store at least once a week this week I've been going at least every day for lunch in the morning before I go to work and I get harassed almost every time I go there followed around the store by the managers and I get questioned after I already purchased something . I'm African American I have a full-time job I'll bring in over 1500 a week I've been going to this Walmart for years and I have not seen it this bad I question myself every time about even going to that store or Walmart engine oil

20

I am a handicap person who must use the electric carts. Now Wytheville, Va. has put in all these self checkouts. How are handicapped people and the elderly supposed to be able to use these? I went to Wal-Mart for groceries because I could get other supplies there as well. It was a one stop shop but I will not be back if I have to try to check myself out!!!?????

40

Great Value white bread UPC 007874228644 I believe you have changed bakeries for this white round bread. Try a loaf. It tastes OK but is full of air holes. I have not had one loaf that is not full of air holes. It is impossible to make a PBJ or put mayonnaise on a slice of bread as the condiment
goes right thru. Please Please find a better bakery for this bread

20

I have been waiting for 15 mintues for customer service to help obtain a product that is locked behind glass door (Baby formula). I am a valued customer and i feel like im getting treated like a criminal. All items should be locked behind a glass door. Is this worlwide practice to lock walmart products behind glass doors and have the customer wait 15 minutes or more to custumer support? If so, i will take my business other places and encourage my friends and associates to shop other places where the customer is valvued.

20

I went into the Brunswick Wal-Mart super center on yesterday morning to get a set of tires. After waiting for 2 and a half hours, the tires were not properly put on my vehicle or were not the proper tire for the car. After, I complained and asked for the tires to be removed the young man put my original tires back on my car. This morning the tire pressure is off. My tires were not low when I went in there, so I believe that the mechanic did not put enough air in my tires. I am highly upset.

20

my name is Sherry Newby I am complaining about the way I have been treated by one of new pharmacist. She insinuated I was going to get hooked on the medications I was taking. She said I should not be ta in front of about 10 customers. then she says, she could'nt believe a doctor would prescribe lorazepam and subozone together. She looked at me with such disgust. I was just so taken back by her abrasive attitude. I am on meds for PTSD major anxiety issues and depression. I have been a customer at Walmart pharmacy for over 3 years. She also insinuated that I was getting medication from more then one doctor, I told her I have had the same doctor, Howard Silcoff, MD and have never had anyone other then him prescribe my meds in his care. I have never had a bad screening in the 3 yrs with my doctor. The next month it was worst. She refused to fill my med because she needed approval other then a email from my doctors direct computer. she has given me such anxiety issues over this and for what. I have been clean over 7 years and I am at the peck of my life. I am 55 and do not deserve to be treated as I have been. Deb has treated me so very good and the past pharmacists too. This is a situation I feel strongly discriminated against. may I say every time she needed these approvals, I had to go days without my meds. there is so much more to say about the two months that followed these. I was treated worst each month that passed, only by her. Please do not shove this under a pile of papers, I am very upset and need more then just her apology. Thank you for your prompt attention to this matter. I do not know her name. I know what she looks like, short curly gray hair with glasses. I will go there tomorrow and find out. The store is located in Ithaca, RTE #13, Elmira Road, 14850

20

I text your company 3 time with no success. all want a replacement for my Keurig coffee maker.it look like asurion is not going honor the RPL plan.I'am sending the plan no#060538821997.I do have a copy of the mail in card.It bought 6-21-17 so I know that's still cover.Thank you

20

We purchased a Sharp vacuum cleaner on 3.8.2019. When we brought it home and went to open the box it was closed with a single piece of tape. Also it showed where the flaps had been glued shut but now was open. I opened the box and took out the vacuum and the tank inside we dirty and not only that it was a canister for a Dirt Devil vacuum. When I tried to return it, with the receipt, the next day. the manager as much as called me a liar saying the boxes are all sealed when they get them. I was also told that if I wanted to be sure something was good in the store I should open the boxes before buying.
We did not want our money back we just wanted to return for another vacuum. Can you please help us

20

I just received a recall on my medication I bought at my local Walmart in Olean,New York. I took it to the pharmacy for a replacement as described in the letter from the corporate office. After a more than 45 minute wait the Pharmascists told me it would cost $17.90 to replace my prescription. That cost was more than what I originally paid for the prescription. I have 2 sons that are both Pharmascists and they both said it should just be a swap. I drove 30 miles each way to get this and ended up leaving with nothing. Ever since the old Pharmascists manager (Tracy) has left the service level here has diminished. I would expect some sort of response as I am concerned If I keep taking the current medication there could be some serious side effects or illness.

Mark Hale
5 Sunburst Lane
Allegany,New York 14706
716-373-5275

20

Hi.I texts your company on 3-11-19 about my Keurig coffee maker it stop working . I have a 2yr replacement plan on it,I bought at Walmart on 06-21-17 .they told me that would take 48hr .I text a copy of the receipt at that time.it has been 5 days now and no response. I hope to hear from you? My email is Bev13760@yahoo.com

20

I was doing a search on bing.com for a Samsung TV model number mu6070 and this one came up first

https://www.walmart.com/ip/SAMSUNG-58-Class-4K-2160P-Ultra-HD-Smart-LED-...

When I click on it the price says $349 and Walmart # 565429971. It says price for in-store purchase only and in stock at Homewood Illinois.

I asked my husband if he can go and pick it up so he gets there and she will not give it to him for that price. The price is coming up $448. After doing some investigating I see that they also have another listing for the same model number and the Walmart # 572043830 is different .

https://www.walmart.com/ip/SAMSUNG-58-Class-4K-2160P-Ultra-HD-Smart-LED-...

I tried calling the store and it would ring and ring nobody would answer so I tried to call again and a woman answered so I ask to speak to a manager and was put on hold but nobody ever returned. I tried to go online to live help and the woman was not helping me at all. She told me I had to go into the store this whole time my husband is waiting at the store.

I call you on the toll-free number And I explained the situation to the woman giving her both of the Walmart numbers and all she could tell me was Walmart # 565429971 it does not exist. If it does not exist how come it is coming up in a search engine and how come I am looking at it right now?

I received a response from walmart.com online and they said that they would for sure have the store contact me within 48 hours. It's been longer than that and I have no contact so I emailed them back again and today another person emails me asking questions that have already been answered and offering me a $25 credit, really? Walmart sucks

20

After waiting over a month we finally received Walmart.com order number 3091956-372019. Color specified on the leather loveseat was "ivory" the color received was identified as "ice" (It is gray) on the shipping container, "ice" is not an option on Walmart's web site. If ivory color leather love seat is no longer available, we should have been informed in advance.
In order to reconcile this matter, Walmart should replace the ice/gray color, Steve Silver Co. Laurel leather upholstered power reclining console loveseat with ivory color, if an ivory color is no longer available then a credit ($1,222.18) be issued with the understanding that because of all the inconvenience we keep the ice/gray color loveseat.
Robert Greer
40641 Meadow Lane
Palm Desert, California 92260
760 346-4429
greercor@msn.com

20

The service! NO one should have to stand in line to check out for 15-20 minutes and be told to use the self checkouts. The older people do not want this they want to have the service they are paying for. I worked for Wal-Mart in the 80's and we were taught the customer came first and that they left the store happy. Please get back to the way Sam Walton ran his stores with the customer was important because with out them you won't have a store. Money can't be the ruler.

20

Today, I went to Walmart in Athens Alabama. They only had one person manning a cash register and I was forced to use the self check out or wait in a long line. Everything went well until I tried to scan an item on clearance. It would not scan so I dug out the old reading glasses and punched in the number for look up. It came back as number not found. A cashier was standing nearby so I politely asked for help. That's not my job was the response I got and she yelled a name across the store. No one responded, she walked away with a frown on her face. I waited a few minutes and then left the item on the counter and checked out the ones that scanned. I should have left them all in hindsight I then went and found the phone number for the manager. Ha ha ha a lot of good that did me. The first call, she hung up on me and I was being very nice. The second call I was put on hold for 15 min and I hung up. Long story short WALMART SUCKS. I will not shop that Walmart again and may not shop any Walmart again. If I have to drive to another town there are other choices. I am a 70 year old disabled woman on a fixed income. I do buy things on clearance when I can. If you expect us to use self checkout you should make the clearance tags so that they will scan. This is not the first time I have had problems with this Walmart but it will be the last.

20

I ordered a mattress online and after waiting a week and realizing the mattress hadn't shipped, I contacted customer service. It turned out that the mattress was out of stock. Okay understandable. I was willing to wait. Another week goes by and I decide to check back with customer service and now I'm told my order will be canceled and I will receive a refund. At this time the price for this bed has gone up over $100 everywhere else and the only remaining size left on walmart.com is a king and now that has gone up over $100 from what it was the day I ordered. (I originally ordered a queen) So I call and speak to another agent and explain I'm willing to wait and would like the same price I originally paid. I'm told they will take $60 off of the price I paid and the will shipping will be expedited when it's finally back in stock. I'm satisfied with this and thank the agent. Then I'm emailed and told my order has been canceled. Are you serious? Here is the emails sent to show the inconsistency:

Response email (03/13/2019 05:08 PM)
Hi Sheila,
I am Charlie the Supervisor in charge and I am sorry to read this inconvenience with your order. Sheila, be advised that I have carefully checked our records and I have placed a cancellation request for this order, so please I kindly ask you to allow up to 48 hours for this order to be cancel,for the refund process to be initiated.
Again I apologize for this inconvenience and trust me I truly hopes this issue never happens again.
Sincerely,
Charlie A.
Walmart.com Customer Care

**MY RESPONSE
Customer email (03/13/2019 09:11 PM)
I spoke to someone earlier today that offered an adjustment of $60.71 off the price of the mattress. He explained to me that once the mattress is back in stock it will be automatically shipped to me and I won't need to do anything else . I'm okay with waiting since he offered a discount. So now...Who should I believe, him or you?

This is the email they sent after the call:

Hello Sheila,

Thanks for your recent Walmart.com purchase. An adjustment in the amount of$60.71 has been made to this order. See below for details.

If any of your items have already shipped, you will receive a refund for the adjusted amount for those items.
Order number: 3301968-845943

Sincerely,
— Your Walmart Customer Care Team

Adjustment details - Walmart.com

Item Adjustment Reason

Modern Sleep Engage Gel Memory Foam and Innerspring Hybrid 11-Inch Mattress, Multiple Sizes -$60.71 Late to Arrive

Total Adjustment: -$60.71

20

I bought a toaster oven on-line last week and when I received it and plugged it in it did not work. I read on-line I may take it back to the store for exchange or refund. Upon arrival to the store the person at the counter was polite but informed me I could not exchange or return at the store. Another girl next to her to her no that's not right he can only return it.They called for the customer service manager how reiterated she could and would not help, her words and was not rude but not polite either. Basically just looked to be going through the motions. I asked for a store manager and was told she was not in store. They called for the assistant manager who came 45 minutes later, this after I had already been there 40 minutes before getting to the front of the exchange line. I explained to him as well I bought it on sale for $20.00 off and they told me I could only return it and buy another at full price. I told them I had never heard such a policy that you could not simply even exchange a defective product for the price paid that was clearly in the return period, I only bought it last week. He reiterated that he wasn't going to take a $10 dollar loss for me even if he could. I said first you policy is written on the wall behind you. It clearly says you will return it or exchange it with or without a receipt. It says nothing about in store only or excludes on-line. It only reads Walmart. Pretty sure they are both the same company? He proceeded to condescend me and asked me what my problem was and i should just spend the extra money it was no big deal. Not that anyone needs to know my personal business but right now for me it is a big deal. I explained to him that I spend hundreds a month in groceries in this store as well as several season clothing and other merchandise purchases throughout the year. To no avail he could not have been ruder or cared less. I can't believe that Walmart has a person like this representing them. I even knowing I had to exchange this item, ordered some other things on-line to pickup in store while exchanging this. I proceeded to find out, as I said fine I don't want this either then. I will return all my purchases, that you can't return an on-line purchase for 24 hours, and I would have to come back if I wanted to do that. I said fine then, this will be my last purchase here EVER.

Fast forward about 45 minutes later at home my phone rang. It was Amanda the store manager from that Walmart calling who was immediately apologetic. She was at the store, the other personnel lied and said she was not. I believe one of the non management personel had informed here of how the other 2 managers had treated me. Amanda went out of her way to find my on-line order and phone number and call me to make things right. She could not have been nicer. I came back to the store and got the product at the price I originally paid and she gave me an additional 20 bucks off. She truly seemed to care as you would expect an employee should care about a customer.

While she did the correct thing, I have to believe that Walmart executive are not letting enough empowerment to trickle down to lower management to make logical judgement calls.

This oven was on sale at Amazon too for the same price. I could have bought from there, and if I had an issue, I simply fill out the included return label and they will send me back my exchange. I would not have wasted nearly 3 hours of my life over a toaster oven. The funny thing is that retailer wonder why brick and mortar stores are not popular anymore.

Not sure what I will do next time. Amanda did make it right. I'm just not sure it's worth the hassle to have to get to the point of being right again in the future.

Walmart you have some learning to do about GOOD customer service.

Thank you Amanda!

20

I don't know what's up with your online ordering but it's not working. I tried to place an order and all goes well until I go to my cart for checkout. I verify the order and hit continue and it goes no further. I called the customer service line and she had no idea what the problem was or how to fix it. GREAT BUYING EXPERIENCE.

Walmart is so often out of stock that you have to try to order online and end up paying more because it's not in the warehouse and you get an extra charge for shipping charges for having to buy directly from the retailer through Walmart. Then when you do try to online order it doesn't work. What are our option other to stop shopping at your store period. This is BS.

If you people care at all about your customers then fix the damn problem.

20

Cashiers at scan and go completely Ignored me for over 10 minutes. Water was on clearance. It didn't scan right. Finally got assistance and was treated extremely rude. I asked why if there was a green light why it was closed. Was pretty much told off by cashier. She refused to help me. Another customer told a group of 5 cashiers that I needed help. The one that was supposed to help completely ignored me. Told me I rang up the wrong code because they are 2 different prices. They are to assist and they did not!!! Completely Rude. Will not shop at this location again! My shopping experience was horrible!

20

Tried to return an item bought a paint sprayer to paint a room the paint sprayer busted and now Walmart does not want to return the item . The employees at Walmart were very rude and not helpful at all .

20

I was in the Wal Mart on Friday 8th to get new tires on my Rav4
I dropped it off and went shopping. When I got done shopping I returned to the automotive department to see if my car was finished. When I got their it was still in the bay. They were backing it out as I parked. They took off at a high rate of speed squealing my tires. Then they turned the corner way to fast (again squealing my tires) Then I heard my brakes being slammed on and my tires squealing more. He then drove it back and parked it in a spot next to where I was standing. When I went inside, I asked the guy who was checking me up, what the hey were they doing tearing up my car. He said "They drive it thru the parking lot doing figure 8's to make sure the tires don't fall off" REALLY
I said why do you have to tear up my new tires and my car. Said it was common.
I have never in my life had to deal with someone doing that to my vehicle. What is your solution to this issue?
Also, at this point, it probably a mute point, he got grease on the inside of my car door (which is cloth)
My car was don at 1125 Shreveport Barksdale Hwy, Shreveport LA 71105. I'm very upset with this. I am over 60 years old, so I'm not a kid who finds it amusing to squeal up my tires.
I am attaching a copy of my invoice so you know when I did this
Mrs. Terry Paul

20

Been going to Wal-Marts for about 40 years now. The old store was great as everyone that worked there seemed happy and they were always willing to help but the new supercenter is nothing like that. The people that work there seem unhappy as the never smile or speak and some are just down right rude. I know I'm not the only one to feel this way.

20

We ordered a TV on Feb. 24 of this month (order #3261965-491599) for some reason it was canceled. We checked with our Visa acct. and were told that everything was fine, there was no problem on their end. I did not pursue that order again but instead decided to order a different TV . On the 26th I ordered another TV (order 3281967-236255). This order was also canceled. Both times I had gotten confirmation and then processing e-mails then a couple of hours later they canceled. I called Walmart "help" line and was told it was "security issues" I asked what kind of issues and was told they did not know, just that it was " security issues" I asked how I could find out what was the problem so I could fix them. She said she was sorry but all it said was "security issues". Again I called visa and was assured it was nothing with the credit card. Both orders had been immediately refunded to Visa. The Visa agent suggested I go directly to the store and have them order it - maybe that would work better coming directly from the store. I did this and placed the order on the 27th order #3291967-781551 (the tv is the TCL series 6 roku tv which was not on hand at the Walmart store here in Worthington, MN). I paid for the TV with my Visa card at the store. I got the confirmation e-mail 10:06 a.m. I got the processing your order e-mail at 10:07. At 6:16p.m. I got the " We Got Your Message---We canceled as requested" e-mail. I DID NOT cancel this order!! At 6:17 p.m. I received the Great News! Your refund is ready for pick-up e-mail. I returned to the store the next day to find out what they knew. Customer service tried to refund using the email bar code but it was denied They were as helpful as they could be but stated that online and in store were pretty much two different entities and they could give me some customer help numbers one in particular that was different than what I had already. I called the help number I had gotten and the help representative was apologetic and said the problem was on Walmart's end and he would have it taken care of. He said I could reorder in about an hour and it should be o.k. . I did not order because I was going to wait until I had gotten my refund. I told him I wanted my refund to go back on the visa card and he and one other rep assured me that would happen. I even pointedly asked if the refund would be put back on the card and they said yes, but processing could take 5 days. Because of the weekend I waited 8 days and checked my card. Guess what no refund! Again I called Walmart "Customer Care" (that was today Wed.7th). After explaining the whole process, (for the what is it now 4th or 5th time? I was given to the resolution center. Here I am told I have to use the e-mail paper because they can't (or won't) credit my credit card. So I have the option of taking the letter back to the store, (because they should know how to redeem it, they have to call Walmart.com or something) or the rep can help me, but it might take longer than if I go to the store. I chose to go back to the store as the rep was not the most understanding and the "I know how frustrating this is for you" line got old after the 8th time. The in store people were very genuinely helpful. We tried the e-mail refund and it said invalid again, I explained that they may have to call Walmart.com and that eventually helped, however, now I must wait for an additional week (the 14th) to get a refund, at least that is where we stand right. The online rep at the resolution center just didn't communicate well with myself, I recognize my patience was pretty slim, but when I asked about the "security issues" I was told we were working on the refund now and could work on that after while. From my point of view they were kind of one and the same, but from hers apparently not. As a matter of fact I never have found out what the "security issues" are that do not allow me to order any higher priced items online from Walmart, to bad for me I guess. Anyway I must say this last online experience at Walmart has been very disappointing and exhausting. My family and friends find it unbelievable but they are sure going to be more cautious when ordering anything from Walmart online.

40

For years, I have always gone to the Garland Groh walmart location for my groceries. I am finding recently that the store shelves are empty and it doesn't matter what day I go. I cannot locate the Great Value Sugar free Jelly because they no longer carry it. There are several things I used to buy at Walmart that I need to make another trip to a different walmart or another grocery store.

Why aren't the shelves being stocked at this store?? Get with it Walmart!

20

I was just in my local Walmart (store #01844) and am furious. First the self-check out machine did not give me the correct change. After waiting 10 minutes for someone to come and help I received nothing but an attitude. I went out to my car only to find that the person collecting the carriages hit my back door and put a dent in it. Fortunately there was someone sitting in my car and witnessed the incident. I went inside to report the incident only to be told to call the police.

I have to tell you that I have lived here in Toms River, NJ for over 30 years and have shopped in many of the Walmart stores and this one is the worst. The shelves are never stocked, management is non-existent and customer service sucks. I want to be compensated for not only my inconvenience, but for the damage to my car. If necessary I will take this further.

Frank Palladino
732-330-0548

20

The store in Farmington Maine doesn't have seats for people with COPD to take a break, or any illness for that matter.

20

I purchased a Frabill 371 Straight Line Bro 30" light Combo rod/reel from one of your online sites on March 2, 2019, for a total of $82.94. I used my debit card to make the purchase and your store took the money out of my account right then. I was supposed to have received the rod/reel today, March 6, 2019. At approximately 11:30 AM I received an email on my cell phone from your site telling me that it had been delivered. Well it wasn't delivered to my residence and this evening at approximately 7:00 PM I contacted your help desk and asked where it was at. After being placed on hold for approximately 5 minutes I finally got to talk to one of your representatives who was extremely hard to understand, as well as being very soft spoken. Long story short, he told me there was nothing he could do, that your store could not send me out a replacement rod/reel, and that in approximately 5 business days my debit card would be reimbursed. Funny how your store can grab the money out of my debit card account right when I make the purchase, but it takes your store 5 business days to reimburse my account. The tracking number for the item I ordered was 482078125531 and the order number was 3321970-835836. My address is 8470 Livingston Rd., Red Creek, NY, 13143. You screw me on the delivery and then you don't even have the courtesy to offer me a gift card. We did shop frequently in your stores,....not anymore!

20

I put in an online order to be shipped directly to me. However, 3 things have yet to ship. I took me over an hour, talking to customer service, to find out where the items that haven't shipped are and why they haven't shipped.

The major problem was, that you all had the wrong billing address for my credit card, and I couldn't remember the old address. The only one that could tell me where to find it was the supervisor, that it took me 45 minutes to be able to talk to.
Here is my thing, if you don't have an item that is ordered within 100 miles of the person's address, but you have one 1000 miles from their home, that can be shipped immediately, then ship it.

I ordered a tv stand, the excuse for not having been shipped yet, is that they didn't have one in the warehouse (which makes it sound like you only have 1 warehouse). I would have much preferred you sending the one that you had in a warehouse on the East Coast immediately to me, than for me to have to call and get a hassle trying to find out where it is and why it hasn't shipped. Also, if you have found one, why is it not going to ship for another 2 days? If you have it and found it, ship it immediately. I placed this order on 2 Mar, this particular item isn't going to ship until 8 Mar. That is garbage.

I will most likely never buy another thing from Wal-Mart online or in store if I can absolutely help it. Your customer service is total crap.

I would give you zero stars if it would let me. But it won't.

20

hello i used to worked there and I work registered on 20 for four and in half years and you know iwas the only one that would come to work but ; inever took off to not any length of tiem I know it was in side job and I hate ididn't do this well there was two twin ladies who now work on Michigan road well the had broughta tv from youalla bygone a two thousand dollar tv and so okwell, now ; there return the same night and with out t he tv and thebox was filled with bricks no one bothered t o look in it or nothing but they gave them the two thousand dollar backfor the empty box at he time annie was work and I believe lorrie over ride so they would give them the two thousand dollars back for they said a tv was not in there icheck it it out when they left and so okwell ; it s a lots of stuff that went on but as it did when iwas running a registor the y planned 2000.00 inmydraw so the ythought iwas going to take it isaid no way ; iwanted a job not to take stuff that didn't belong to me so okwell they Carolyn planet tha check under her desk so they wouldsee who counted thedrawer could n't fine it it was there when iturned in my draw so idon' knowthey wantedtofire me bad and lied on me so okwell ; ; they tried tosay iwas a theif my parent didn'traise mel ike no theirf I never had a desire to steal nothing an d I had a recipt for everyt hing I every bough t up there inever been so ever out don' iwill enevre shop in your store a gain ; my name is gwen willams Roger hired me at 10.00and hour and I think it was so many jealous people and so okwell iwant ed to learn how to cash checks and so idid mike in the accounting told me how and what iwas suppose todo so okwell , ;I wa streated so bad iwill never shop at Walmart ever again the folks that werethere were dirty and jealous ofeach other ; iwished iwould n't have never been hired there ; so igues youdeserve what yougot too people stealing out of your store not paying for what they get ; wow you know iwondered if all t hem folks were still there you had some good working folks but others trying tofire them and lying and tocover them ownass up ;im sorry;

20

On February 15, 2019 my 2001 Chevy S10 was in for oil change after leaving the Douglas Ga 31533 store oil was not replaced in vehicle engin which i had to replace for used engine $810.00 plus labor $850.00 Towing fee $50.00 a total of $1,710.00.
Please feel free to call me (912)592-0103 cell anytime.

Thanks
Larry L Williams

20

This is my third time writing a complaint to Walmart can someone please contact me . my number is 313 608-9983. Tonia Bowman . I contact you on March 1, 2019. My experience at Walmart Friday was unacceptable. I bought my son 84.00 headset during xmas they did not work. I talk them back got another one. they stop working , I took them back to Walmart me and my son and grandbaby. the cashier couldn't pull up receipt . She went to a Manager. Cashier came back said Manager was looking trying pull it up. Manager said she couldn't where is other receipt. I said that the only receipt cashier (Walmart) gave me . it was a big mess that me and my kids was there for two hours which should bee 30 minutes. Manager Cornelia told me she had to look in back so she can pull up my receipt. Cornelia also said I may have to come back in three days for her to find the receipt. I told her I was going shopping in Walmart so while she look in the back . She took my receipt . I finish went back to the front . the manger Cornrlia act like she didn't no me. She told me she couldn't find anything in back . I said where my receipt at a cashier desk told me to come back in 3 days . I said for what give me my receipt. I said i'm making a complaint . She told me she told cashier to get my information and she call me in three days . i'm still not understanding what's GOING ON. MY SON BEGIN TO GET UPSET AND CRY. SO WE GO TO FRONT AND SHE HAS US TO WAIT TO GIVE ME MY RECEIPT ANOTHER 30 MINUTES. SHE BASICALLY GIVE IT BACK. I WAS ALSO BEING FOLLOWED IN STORE BY WALMART EMPLOYEE'S. I NEVER STOLED ANYTHING WHY AM I BEING FOLLOWED . I CAME TO THE STORE TO EXCHANGE HEADPHONES WITH A RECEIPT. WALMART EMPLOYEE MESSED UP NOT ME. SO I ASKED FOR ANOTHER MANAGER ONE CAME TO ME WITH HER BADGE TURN AROUND SHE SAID HER NAME WAS HEIDI, BUR WHY IS YOUR BADGE TURNED AROUND SO I CAN'T SEE YOUR NAME. HEIDI (BLACK LADY) MANAGER. SHE TOLD ME ANOTHER MANAGER WITH BE WITH ME. I SHOULDN'T HAVE TO WAIY 3 DAYS TO EXCHANGE HEADSETS,SHE SAID. WELL MANAGER SARA (WHITE LADY) CAME OUT MADE ME EXPLAIN ALL OVER AGAIN AS IF SHE DIDN'T NO . SHE TOLD ME YOU GOT THE MONEY. IT'S NOTHING SHOWING YOU PURCHASE ANYTHING, SHE GAVE YOU YOUR MONEY. I TOLD HER I DID EXCAHANGE LIKE I WANTED TO DO TO DAY. SHE SAID YOU GOT YOUR MONEY NOTHING I CAN DO . SHE SAID AGAIN . I SAID YOU SAYING I STOLE HEADPHONES AND TOOK 83.00. SHE SAID THAT'S WHAT IT LOOKS LIKE , IT'S NOTHING I CAN. SO I PD FOR MY THINGS AND LEFT. I AM EMBARRSED THAT PROFESSIONAL sara the manager said that to me and in front of my son and grandbaby. I felt offended, disrespected, and a lot of other things, humiliated, discriminated, accused of stealing. I come to this store 1 or 2 a week. I was at store248- 957-0106 29574 7mile rd 48152. My son do not have his headset replace and I am out of 84.00 dollars. I am very upset.

20

I had a super frustrating experience this weekend when changing the oil in my wife’s car, something I’ve been doing for more than 20 years. As I was finishing, I took the oil pan I had just purchased from Wal Mart and had never used and was walking over to place it in the grass off the edge of the driveway. When I turned around, there was a big oil spot on the driveway. I’ve been doing this a long time, and between the oil pan, gloves and rags, I never spill a drop, so this had me really confused. Then I looked down and saw oil splattered all over my pants and shoes. Now I’m hot about it and still perplexed as to what was going on. Then I looked over at the oil pan in the grass and there was a growing black spot where the oil pan was spilling out. Oil pan, you had one job! There was a small hole in the bottom edge of the pan, something I never would’ve noticed when purchasing it. So my pants are ruined ($85) and my Hoka running shoes ($140), and I have a big oil spot and several oil streaks on my driveway. And of course the ego takes a hit from friends that wonder why I can’t DIY without making such a mess. ;) I’ve attached photos. I’m hoping Wal Mart can help me out here.

20

On Feb 18 I ordered a Canon Pro 10 printer from walmart.com. Order # 3201962-638451 I received this printer on Thursday Feb, 21. I took the shipping label out of the plastic and right away I noticed that the upc label had been cut out of the box. Your e-seller was smart enough to try and cover this up. I called the customer service dept. and was told that E-Site LLC would contact me within 24 hrs. This did not happen. I called customer service again (Ref # 190225-006463) and again was told E-Site LLC would contact me within 24 hrs. This has still not happened. I purchased this from walmart because you are an authorized Canon dealer and I knew the $200 rebate from Canon would be good. I obviously cannot get a rebate without the upc label, but I am sure that Sheldon Kohl your E-Site LLC reseller did. Not wanting this devious reseller to get away with this I attempted to return this to my local Walmart. I was quickly told that I had to ship this to the e-seller at my own expense. This of course is quite impossible as the e-seller did not put a physical address on the shipping label.
Sheldon Kohl
3475784013
(347) 385-3517
Brooklyn, NY 11204

I would ship this via the United States Postal Service because I know that I can have a restricted delivery to this person. If he goes so far to cover up his rebate fraud can you imagine what he would do if he got this printer back. I would assume he would 1. Keep the printer and say he never received it or 2. Obtain my credit card information and use it. Either way I wouldn't trust this person any farther than I could throw him. I have not opened this printer yet as I am hoping to get this resolved. I would at least like to get the $200 gift card back if not a full refund on a return. And even more important I would like to see Sheldon Kohl removed from your e-sellers. He will just sell on e-bay or maybe amazon.
sincerely
Mark Bartels

20

Due to your TV ad using the gay men, you have lost me as a customer. I do not care to see this or have children see this.

20

After your latest ad of the two gay gentlemen you have now lost me as a customer! I don't like having the values of others forced on me or my children!

20

You push the sale of gift cards for Walmart and other businesses. They can be found in all designs for different purposes and functions near many of your check out counters in every Walmart. We have been buying them as gifts for quite a while. You have hundreds of cards for sale WITHOUT HAVING ANY PROTECTIVE ENVELOPES DESIGNED FOR THEM. I asked a sales person, in the Republic, MO. store for help and her answer was, "We haven't had any of those since Christmas" and that was the end of her assistance. Can anyone make an attempt to order those little, card size envelopes that protect the magnetic strip on each card and keep the card and magnetic strip clean and looking new? Could this be accomplished at the time the cards are re-ordered? HELP!

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