Family Mobile Complaints Continued... (Page 1)59+ reviews added so far. Upset? Call Family Mobile corporate:
I am trying to rectify a phone bill with family mobile, I misunderstood the plan offered and would like some answers as to how to cancel this service so no more fees are applied. The phone was suspended in November at which time I thought it was a pre-paid phone so I was under the impression that if not used no charges. I contacted a representative who told me the phone was cancelled on Dec 19,2014. I definitely , under fault of my own misunderstanding owe a little more than $40, I am confused as to how I owe 71.00 , I did not receive any bill and my account was no longer accessible when the phone was cancelled, I had no idea it was still accruing fees. I am asking first, a confirmation as to the status of this plan which I want cancelled once for all and secondly what the final amount owed and how to make payment. Thank you for your consideration in this matter.
When I signed up for this company I was never told I would have a certain amount of data was told everything was unlimited it take 10mins for everything to open when i go to a website was so called switch to a different plan which is 4g lte wont take effort till next billing cycle me & my husband switched to this service thinking it would be better seems worser than our last service provider we are very disappointed I also called to change my number due to someone playing on my phone was told there was a 15 fee I ask for a supervisor was put on hold rep came back to the phone an said my supervisor not available right now but I can waive the fee 3 weeks later get a text saying my bill is 60 when it should be 45 if the fee was waived.called spoke to 2 different reps an a supervisor no luck this company is the worst ready to switch.
I cancelled 2 lines the 1st one w/ number 865-283-0746 on 12/12/2014 and number 865-258-7680 on 12/18/2014. I was told my bill would be pro rated but i have not received credit for either month that I have paid. I paid 204.93 on 12/15/2014 and then again 204.93 on 1/16/2015. Thank you I look forward to hearing from Family Mobile or Walmart and getting this matter resolved.
Acct # 888493878 phone#901-340-8567. Bill $72.20. I do not have this service. Nor this number. I went to Wal-mart #94 about 3 month ago looking for a new phone and service. The sales person started to enter my information and start an account for me. My husband asked a few more question and we found that the service was not going to work at our home. So the sales lady told me that she cancel and backed out the sale. She Return the cost of the sim card to me and we look at another service and phone. We bought another service and phone while there. But I am getting a bill from Family Mobile and being told that I am 86 days late and that this will go against my credit. What I would like is to have this cleared up. Clear up the bill. As I never even had a phone with this number,nor used or activated. All so please clear this up so it will not go against my credit. Do not send this to collection as i never had service with Family Mobile. Thank you for your help in this matter.
I switched all three lines to a different provider,called and cancelled the Family Mobile service, switched all numbers over and was billed an additional 66.00 for a month of service on the primary phone.following this I have been given two email addresses to respond and they don't seem to exist I have a final bill due for 139.41 which I want to pay but unless these added bogus charges of 66.14 are not removed I will not pay the bill I have communicated this in excrutiating detail to Family Mobile customer service and they can do nothing.i cannot pay these additional charges because im not going to wiilingly get ripped off I feel like im waisting my time even writing this email so if I get no response I guess I will never pay.
I was told that i would only pay 29.88 dollars and eighty eight cents a month when i purchased this phone in july 2013 now you all are asking for 46? Fourty six dollars and some cents in which i cannot not afford this is not the plan that i requested with your company. You can reach me now. I am calling 611 it has me on hold at the present please do not delay 18774409758 told me too write complaint at firstname.lastname@example.org in which seems not too exist.
I purchased family mobile a month ago. I called many times and tried to get my phone set up correctly so that I can use their internet service. Unfortunately, their tech support are so poor trained. They don't know much about the configuration to add APN setting onto my iphone 3G. Also, some of them are so rude and not helpful. My phone often show no service. The clarity of voice is not so clear. They use unlimited talk, text, and data access to fool people while they only supply a limited amount of data services for so many user to share, of course the quality is poor.
On Family Mobile acct#. #878708468 I bought new services with metro pcs on Dec. 14th, 2014. The representative called family mobile to verify name with acct#. He then transferred my phone no. He removed the family mobile sim card and replaced it with metro pcs. My phone was placed on a new acct#(969588017. I have not used family mobile since 12/14/2012. I am having trouble finding someone to please remove all charges up until that point. I enjoyed using Family Mobile but now do not want to continue and finding it difficult to get in touch with anyone from cust. service dept. there.
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