Walgreens Complaints Continued... (Page 2)270+ reviews added so far. Upset? Call Walgreens corporate: 1-800-925-4733
I purchesed a manual blood pressure machine..I could not figure out how to work it. I paid cash for product, had receipt, current state i.d. and was told that I could not receive cash back as was store policy on certain items.( that info is provided on back of receipt you receive upon purchase) I was them informed that I was not able to purchase items like tobacco , alcohol or DAIRY items. I spent cash that was able to purchase any of the above listed banned items and am now limited to what I
can purchase! I live practically next door to the walgreens store and am a daily, multiple time customer and am sincerly considering contacting my extremly large wide spread family and banning our use of your store as well as contacting the Better Business Bureau.
walgreens refusal to send my medication. there staff screws up and they hold the customer accountable; my health is such that without my blood pressure medicine I'm likely to have a stroke; knowing this walgreen is consistent in their lack of integrity an ability to monitor an maintain their product. I have been without my bp medication now for 2 weeks, if I have a stroke I will seek out an attorney to correct the wrong that has been done to me by all partners of walgreens.
I filled a perscription at 1551 Richmond Ave in Staten Island 10314. The prescription came back with instructions to take 1 tablet twice a day for 10 days. It also said to dispense 6 tablets. Instead of the pharmasist calling the Dr. for clarification, they dispensed with just 6 pills. When we called for Walgreens for clarification, they told us to call the Dr. This is not professional. I thing Walgreens should have made the telephone call BEFORE giving us this medicine. I said I would call the Dr., but after consideration I felt it was Walgreens responsability. I spoke with Megan who was condescending when I asked them to make the telephone call.
HORRIBLE way to be treated. If this was given to someone that didn't know better, they would have taken the incorrect dose and never would have known
On Sat. Oct. 28,2017 at approximately 8PM i picked up my filed perscription for my Diabetic Syringes. When I arrived home I found the wrong size syringes were in the bag. Sun. Oct.29 2017 I called my local Walgreens 705 N.Pebble beach Blvd Sun City, Fl. The phone was answered by a very RUDE young man. When he finally let me speak I tried to explain that my order was wrong. He never let me finish he began to tell me I was wrong and he could see that I picked up the correct size syringes.He was screaming at me. When he took a breath...I asked to speak to a Pharmacist. He continued to yell at me . Again I asked to speak with a Pharmacist. He kept insisting my order was correct. For the 3rd time I asked to speak to the Pharmacist. With that he transfered my call. The Pharmacist was very helpful. He said the order I had was a mistake and to bring it back to Walgreens.. I brought the syringes back . I was given my correct refill order. I told the Pharmicist what happened . He said he would.. speak to the young man. Every time I call Walgreens the automated voice says my call is being recorded for Quality and training purposes. Great! I hope someone reviews my recorded experience. I was shocked and upset by the nerve of this young person to scream at me.. He really needs some training and to learn some manners. BUT do not take my word for it. Listen to the recorded record. It was at Sun. Oct. 29th at 11 A.M. I sure hope this is taken serious. Thank you. Gail MccClain
I HAD TO SWITCH FROM CVS AS OF THE FIRST OF THE YEAR MY INSURANCE NO LONGER WORKED WITH CVS. I SIGNED UP FOR THEIR AUTO-REFILL PROGRAM. ITS A JOKE! I CONSTANTLY HAVE TO CALL TO GET MY PRESCRIPTIONS FILLED EVEN AFTER COMPLAINING SEVERAL TIMES. I HAVE BEEN FIGHTING A SINUS INFECTION AND MY DOCTOR PRESCRIBED A STEROID, ANTIBIOTICS AND A NASAL SPRAY. THEY ONLY GAVE ME THE STEROID AND HALF MY PRESCRIPTION FOR THE NASAL SPRAY AND TOLD ME THATS ALL THE SENT. AFTER GOING BACK TO THE DR BECAUSE IT HADNT GONE AWAY HE SAID THE ANTIBIOTICS MUST NOT HAVE WORKED. AFTER I TOLD HIM THEY DIDNT GIVE ME THEM HE CHECKED AND VERIFIED IT WAS SENT. AFTER GOING BACK A DIFFERENT PHARMACY TECH CHECKED AND YES IT BEEN SENT BUT SOMEONE MUST HAVE OVER-LOOKED IT. WHEN I TRIED TO GET THE REST OF THE NASAL SPRAY THEY SAID CHECKED AND DID GIVE ME ONLY HALF BUT THE INSURANCE WOULD ONLY PAY FOR IT OUNCE BUT THEY FILL IT AGAIN ON THE 26TH AND TOLD ME IT WOULD BE THERE THEN. I STOPPED TO PICK IT UP ON MY WAY OUT OF TOWN AND IT OF COURSE WASNT READY. AFTER RETURNING 5 DAYS LATER THEY STILL HAVE NOT FILLED IT. THIS IS THE STORE AT 54TH AVE IN PINELLAS PARK FL. I THOUGHT THESE PEOPLE WERE SUPPOSED TO BE PROFESSIONALS. I AM A LICENSED REALTOR AND IF I MADE AS MANY MISTAKES AS THESE PEOPLE I WOULDNT HAVE A LICENSE. I HAVE HAD NOTHING BUT TROUBLE SINCE I SWITCHED TO THIS PHARMACY.
Shoreline location located on the corner of 175 th and 15 th ave ne I’ve been using this particular Walgreens for over 15 years but no more you’re pharmacy can’t eveh speak English I understand diversity and all but why do I have to learn Mandarin Chinese or Vietnamese or Thai depending what day it is because Walgreens doesn’t bite people who speak English furthermore you’re pharmacist lied to me about my prescription today and yesterday I’m leaving out of town I’ve been on a medication for over 15 years same location ouckung up from I’m traveling I want to pick it up to take with me for the last 3 Days been battling with your people over a 72 hour rule of releasing prescriptions early now you’ve made me reschedule my flight 2 times to the tune of $5,600 and I’ll have my medicine tomorrow now but thanks to Walgreens automated phone set up I was all set to pick it up Saturday am how was i to know they’re would be a problem and the on weekend can’t raise doctors office way to go wallhreens you really got this shit down
My doctor requested a refill for lorazapam0.5mg. This has been my drs office since age 28. Now I am 67. I am 6 days ahead of schedule due to leaving town and only have three left. I am not seeking pain medication but need this for depression. Walgreens refused to refill. He said my dr would have to verbally call. I hope my doctor is in town and if not I will not have my medication. I believe the pharmacists is not my doctor and should call if he was in doubt. I feel this pharmacist is not very pleasant as he went into this lecture. I am 67 I do not need someone causing me anxiety. I alerted my doctor and hope he is in town to call. I hope I do well if I can’t get my medication.
The wrong medication was provided during a regular refill for my daughter. The name of the right medication was on the vial but the wrong pills were inside. Luckily, my daughter noticed the pills were different. When I called the local Walgreen pharmacy they immediately jumped to the conclusion of generic versus not but when I did my own search I found out the medication given to my daughter was for Parkinson disease instead of acne.
very poor customer service and extremely disappointing follow up. This happened on 09/08/17. I haven't heard from anybody just yet.
I am filing a complaint to the Florida Board of Pharmacy and will initiate formal legal complaints against Walgreen pharmacy " Address: 8917 San Jose Blvd, Jacksonville, FL 32257". This is a public health issue and I want the necessary actions to be taken.
Went in to pick up an order at the photo shop desk. Almost didn't buy anything because the E. Wellesley Walgreen's rarely updates sale prices as advertised in flyer. They always have a flyer to haggle prices at the check stands. But, the long line whittled down so I bought a couple items to make lunch under $3. Seth at the register rang me up and I paid cash then asked for me to type in my number. I said my number just changed and was about to ask how to update their system as I wouldn't be in it for the company card for rewards, but Seth just got weird saying "no pressure, I don't make anyone give their number" then I started to ask again, and he expected me to argue and said "no pressure" and continued his tangent!! By the third "no pressure" I knew this guy shouldn't be dealing with the public and should be reported. He had no idea what I was about to ask, yet thought otherwise. He came off as creepy. Perhaps he interrupts all women customers. You can tell he won't listen to a woman. If you have sound on security footage, it happened between 11:15 and noon on 9/11. Seth needs a new position.
I normally have scripts filled by Express Scripts. Walgreens won the gov't. contract away from CVS effective 12/2016, much to my dismay. Our local Walgreens has a much deserved reputation for poor customer service, including among other things, exceedingly long waits at both the inside counter and the drive thru.
In particular a script that should have gone to Express Scripts was inadvertently sent to the Walgreens located at the corner SR 16 and International Golf Pkwy. in Saint Augustine, FL. 32092. When the error was discovered I called Express Scripts, who are by the way amazingly helpful, prompt, and responsive for a quasi-governmental agency.
Anyway, I was told by the associate that the fastest and easiest way to "un-scramble this egg" was to have Walgreens phone 877 363-1304 in order to release the script so Express can fill it.
So, on Sept. 7th I phoned your store and after waiting thru 2 transfers I was finally able to reach the pharmacy. I explained my problem to a pharmacist named Ms.Mitchel, and asked her to please call the above number in order to expedite the process. She asked me why I didn't want to pick up the meds (generic version of Cymbalta ) from your store. I responded that I'd prefer to spend the $30.00 cost on other monthly expenses. She then informed me that she didn't think she could find the time to make the phone call because she was very busy. I politely said that I'd very much appreciate it if she would make the call at her earliest possible convenience as I was nearly out of this med. She sounded annoyed (or possibly harried?) In any case she left the strong impression that she was disinclined to accomidate me.
It has now been 4 days and the call has still not made the call.
Yes, I know that we are expecting a hurricane but a friend who works near your store told me that there was very little activity in your parking lot .... especially today.
Apparently Ms. Mitchel has no intention of helping me without intervention. Hence this message to you in an appeal for your help. Without your help my only option will be to pay the $30.00 or miss dosages.
Please help me at your earliest convenience.
1260 Paradise Pond Rd.
Saint Augustine, FL. 32092
I was in store #3918 on 09/05/17 at 7:15 PM. One of your managers waited on me. I knew he was a manager because he wore a grey vest with the logo on it. His whole demeanor was very rude, and intimidating. I felt threatened by this man. I placed the card into the card machine wrong, and he became frustrated and impatient with me, and he Sighed loudly as he Took my card from my hand as he said rudely, "Here, let me do it." I have always enjoyed shopping at Walgreens, but I'm not sue that I want to go back to a store where I feel intimidated, nor would any of my friends want to shop there either.
Today August 29, 2017 after being very sick for several weeks, I went to an urgent care center. The medical staff called in my prescription to the Walgreens Pharmacy #05877 and stated that I would be able to pick up the medicine today.(item 1) I understood that I would have to wait for the medicine to be filled, but I did not expect the treatment I received from the pharmacy clerk at the drive thru window. She provided me with the first order and stated in a non professional manner, that it will be $75 because I had a 3,000.00 deductible and that my company would not pay for the medicine. (item 2) I stated that it could not be correct that I had a 3,000.00 deductible and she stated in a very stern and sarcastic sounding tone, that I needed to contact my insurance company. She then took a marker and circled a form with information about my ded.( Item 3) I asked her for my other prescription and she stated that only one prescription was called in and that if it came it I would be called to pick it up. I tried to show her the paper from the doctor office showing both of my medicines, and she did not try to view the paper. I asked for her name and she stated it and made the motion of a air kiss at me. I drove off and parked at the front of the store to call the urgent care center. The receptionist stated that she did indeed sent the prescription online and stated she would sent the second prescription again and that I should return in the store to get it. I went into the store to the pharmacy and I waited in line. When my turn came the young black girl with a very ugly manner stated to the other person that she will have to deal with me. The other person came over and looked up my prescription (the pharmacist) and stated that it would be available in 20 minutes. I took a seat and waited. I was called up to get my medicine and charged $55.00. I immediately questioned the amount, and the pharmacist stated that my doctor office had sent in the prescription for the albuterol solution and an albuterol inhaler. (item 4&5) I told her that my prescription was for antibiotic and albuternol solutions. She gathered the two orders sent by the doctor office to show me that she was correct, and I showed her that both stated albuternol solutions. (item 6,7,8) She apologized for her error, and I can accept her apology,but I suspect she was accepting the rude behavior of the clerk because she also stated that I needed to contact my insurance company when I tried to show her that my ded amount was the acculmulated ded. She should not have allowed her staff to treat customers in this manner without reason. Amazinly, This person's bad vibes actually corrupted the entire pharmacy. My suggestions is that she should be monitored closely and if her rude behavior continues, another job not in direct contact with the public should be considered. Most of the time my experience at Walgreens has been a friendly experience. This was not and if this behavior is allowed with others, I believe that Walgreens will lose faithful customers. After today, I am thinking of using another pharmacy. I am attaching the forms so that you can locate this staff person with the time and date stamp on the receipts I will attach the other two forms on a separate complaint
I have had numerous problems with your pharmacy, located in Buckeye, Arizona , 85326. This time the Buckeye, Az. employee lost or misplaced or who knows, the hand written prescription that I delivered personally to her on August, 24, 2017. My prescription is for Aciphex 20 mg. and Celebrex 100 mg. refillable at 90 days x 2 refills = 6 months, per my Doctors request. I hand delivered my prescription on August 24, 2017 and today your Buckeye, pharmacy tells me they do not have it !!!!!!!!!!!!!!!!!!! Today, I took the last medications of aciphex and celebrex that I had.. Your pharmacy is at fault for failure to refill my prescriptions! What are you going to do about this discrimination against me ?????????
I just tried to get a prescription filled at the Walgreen's store 2801 Adeline St. Berkeley, CA 94703 at 8:30pm just before all pharmacy's in town close. The prescription that was written for today November 23, 2016. The pharmacist says "its not do yet and can only be filled two days before your 30 day prescription is up". I started the last one on October 27, 2016 today is the 23 rd of November 2016. That is day 28 of a 30 day prescription as October has 31 days, thus meeting her rules, your rule everyone's rules I have followed! Tomorrow is Thanksgiving and your store is closed.
Why did I get treated this way? A pharmacist job is to count. I have never not followed directions from my doctors I have taken this medication for 10 years and I am really upset at...basically being treated so poorly for no reason. She has done her best to ruin my holiday. Thank you Walgreens. My family will have a nice time at the river without me. I am going to follow this up. I think my right to good healthcare was treaded upon. Perhaps she was tired or has her own medical problems but I do not believe she is fit to be in medicine.
Waiting in drive thru line for 15 minutes, then told there is no prescription ready, then told the pharmacist is filling it. The sad part is that I received a phone call on 1/12/16 that it was ready for pick up. Nobody answer the call button, can't understand name or phone number, am told that I don't exist--if I weren't so annoyed it would be funny. Secondly, I was the second in line and as I drove up the person disappeared. Now, that is ridiculous.
Out right discrimination. I am a Union member who really should not be buying my prescriptions from Walgreen's. However since its my local pharmacy and I don't like doing mail orders I go to this Walgreen in my neighborhood which is a pretty diverse neighborhood. We have a pretty large amount of Hispanics in this neighborhood. My complaint is about the way we are treated when we go to their pharmacy.
Very nasty attitude with us but I have sat down and observed how they treat White folks very nice and polite. The majority of their workers behind the Pharmacy counter are white. They speak to us in a very condescending way. My plans are to boycott this Walgreens for their unfair treatment of their Hispanic costumers.
I am planning to organize the Hispanics in our community to boycott this store. Someone in your regional office needs to contact this Pharmacy and hold a meeting about their unfair treatment we experience at this pharmacy. I need to hear from someone assuring me that this problem has been addressed or I will go through with this boycott. We have already made a company loose a multimillion contract with Home Depot in our community. For selling us outdated air condensers that came with a 5 year warranty instead of 12 year warranty that they were suppose to with their contract with the Home Depot.
I received inaccurate medication. I received a computer call from Walgreen's saying my prescription was ready. I had not instigated or interacted with this call, but it was close to time for me to get a med so I went and picked it up. When it was time to refill my little containers at home, I realized this was not the med I was expecting, in fact, it was an old prescription (same chemical but the potency had changed) and I cannot use it. I called the pharmacy and was told that I took it home so no refund. The main point from the pharmacist was that I should have checked it first. To me, that means I was foolish to trust Walgreen's. He said he would check with a superior and let me know. It has been three days and he has not followed up with me. To me that means "I expect you'll forget about it."
At the time of my call (Tuesday Oct. 18) to the pharmacy, I also asked him to refill the Warfarin. We needed to get refill approval from my family doctor. On Wednesday I got a computer call saying there was a delay. Today I called my family Dr. and was told that Walgreen's had never contacted them. I called the Pharmacist this afternoon, and he said he'd faxed Dr. Lynn, but it was the wrong Dr. Lynn so that was the reason for the delay. He added he had also faxed my Dr. Lynn. I don't want to call him a liar, (maybe my Dr lied) but it was a bad time for a mix up like this. I have switched pharmacies as of today. I am sorry, but I need to be able to trust my pharmacist, not be second guessing the procedures.
I want to say that I think 90% of this problem has to do with inadequate automated system. With the #1 problem: I trusted that system but it was sending me the wrong med. and the pharmacist trusted that system and filled the wrong med. The pharmacist said, I must have approved the automated call or it would not have been sent to him. It appears that he thinks I had used the phone system to verify the medication. I did not interact with an automated call at all. Something messed up there.
With the #2 problem the pharmacist relied on the automated system to communicate with me. All it said was there was a delay which to me is only a red flag warning; it doesn't tell me that anyone is fixing the situation.
No doubt the #1 problem is the most serious. I had used that med at that dosage earlier in the year, but since then I have had two prescriptions of the same med, but each one of successively lowered potency. Why would on old med show up again? I might have been given anything from my history of meds at Walgreen's. That disturbs me.
I have tried calling the Walgreens pharmacy several times and I get put on hold for 10 min and then it hangs up on me. I even tried just calling for general help and the same thing happens. I have to keep going to the store, in person, to take care of something that I could do over the phone. It is the Walgreens in Mansfield, Texas on Walnut Creek.
I was at Walgreens at Laguna Blvd, in Elk Grove to pick up a prescription on Tuesday October 10, and the Black girl at the counter wearing a smart watch was so busy her contacts/messages couldn't she see the long line of customers that were waiting to be helped. Walgreens should have a policy against the personal use of cell phones, smarts watches etc. when customers are at the counter waiting to be helped.
My wife worked for Happy Harry's and then Walgreens for almost 30 years in Delaware. I took her to work and picked her up many times in Noreasters. They tried to stay open almost all the time. We now live in Conway Sc and today was ridiculous and I will never set foot in another Walgreens and talked to a lot of people that are upset. I thought I had another 90 day supply of a medicine I need for a heart condition and when I woke up this morning I didn't have any.
I wasn't sure whether I had any refills so wanted to call Walgreens and was told they were CLOSED. So I called my doctor who was open and told her to send a prescription to the 24 hour store in Conway, SC which said it was open. I got a text from them saying it was ready for pick up, drove over there and employees inside said they are closed. I said I need this prescription and employee told me to go to drive in. I went to drive in where 2 cars were in line and an employee was outside saying they are closed. I was fuming and said I got a text saying my prescription is ready and an employee inside yelled out to me to go to drive in. After arguing they finally let me pick it up.
We have an evacuation in order for just directly along the coast for a storm that is suppose to hit Saturday. Today it is beautiful out. The store I went to is located about 20 miles inland where there are no evacuations in order and they are predicting 35 to 40mph wind and rain. They wanted me to drive to Florence another 60 miles from Conway. CVS was open, Costco and mall which was 5 miles from coast was open all Walmart were open. A couple of restaurants and small stores were closed and all the Walgreens, ridiculous. The GM in this area should be fired!! Like I said I will not shop Walgreens again.
At lunch time today, I went to the Walgreen Store #9775, located at 406 Main Street, Cincinnati, Ohio 45202. When I was ready to check out, I went to the first cashier in the front of the store and asked if he could do an employee discount for me. I have my rewards card and retiree spouse card with me. As soon as I said "employee discount" there were about 3-4 other employees that came running like I'd done something wrong and wanted to know why I wanted employee discount - they wanted to know why and if I was an employee and I told them I was not but that my husband has been and was Assistant Manager in Corryville for 25 years. The cashier went ahead and rang up my purchase and was charging me full price.
I looked at him and said, I asked for employee discount and he looked at me and said he could not do that - only a manager was able to do that. Do you want me to get a manager? I told him yes. Well, the manager - name on his tag was Jason, he was very rude and went ahead and rang it up but told me that he would not do it any more! Do I understand that? Well, I do understand that. I've been going to that store every since they opened several years ago and have never had any problem. I told them that I understood perfectly clear and I would not go back to that store ever. They talked to me like I was stupid or whatever.
I just wanted to report that. The cashiers have always been able to do that. I told them that a lady in cosmetics "Joyce" that had worked with my husband in Corryville did all of the time and he said well she can get in trouble for that, she's not allowed to do that. I was very unhappy to say the least. Thanks for letting me vent.
I have experienced rudeness from a lady cashier this Thursday morning @around 7:15, September 22, at a branch between Old Navy and Westfield Shopping Center at market st. San Francisco, Ca. I was returning an expired item specifically Cranberry Juice and told her I wanna changed. Straightly, she asked for a receipt and I hand her over while telling I just bought it last night of September 21, 2016. She checked the cap that printed the expiration which says April, 2016.on the bottle of Cranberry Juice plus the receipt.
While I was telling her that the item was expired she intercepted in higher tone of voice if I wanna change or wanna the money back. I told her you don't listen," no, i am listening", she responded, and retold her I wanna change it. Anyway, there was something wrong in the taste when I was drinking the said expired juice during my lunch break and I was upset of my discovery I took pictures of the said item just in case I need an evidence or any purpose it may serve me. Going back to the said cashier lady she did not let me talk.
Instead, she hums and try to avoid my complaining. I do not believe her attitude is a part of a training of the Walgreens to encounter this kind of problem. And I don't believe a good reputation of this store will tolerate the lady's behavior. The Cashier lady is look-alike filipino and not pretty.
My complaint is against Walgreens at 6121 N Broadway St., Chicago Ill 60660. Today My doctor faxed a prescription to this Walgreens while I sit in his office. One (1) hour later I arrived at Walgreens I was told I had a hours wait because they had over (100) prescriptions to fill I am very ill and need this medication as soon as possible. Why would my doctor fax it if not a emergency and necessary for me to take as soon as possible.
This is the worst Walgreens in filling prescriptions and answering phones. I as a customer am appalled with the service. I did not wait for the prescription because it being a arthritis medication I cannot sit or stand long so they do still have the prescription.
They filled a prescription in July and when I went to pick it up, they said it was too early. I went in yesterday and now it has somehow vanished. I now have to wait for my insurance company (Worker Comp) to authorize it again. It is for an opiate and I might have to go through withdrawals before I get the meds. Been in the hospital and am 76 years old and tired of all the BS this is doing to me. I will never go to this pharmacy again and thank God for the internet so I can advertise what kind of service your pharmacies provide.
Very rude and unprofessional behavioral in the pharmacy. The staff was standing around talking and ignoring customers. After waiting for the time they said it would take, the girl behind the counter said it was ready. It was in Darien, I'll and the medicine was for a toddler. Told there is a co-pay and asking about the co-pay, the staff got upset about having to explain. Paid the money and then told they had to make it. It is ready and I have to make it are not the same thing.
The doctor had said take for ten days. When the medicine was ready, the girl said take it for eleven days. She got upset about explaining the difference and said we could quit before eleven,. The staff at this pharmacy were unprofessional and it was clear that they treated customers with disdain.
This is the most unprofessional pharmacy I have ever used. The pharmacists think they are the doctors and it's their place to question prescriptions a real medical Dr. writes for you. They will hassle you, refuse to fill the prescription, make you run all the way out before you can get a refill, literally run out, and then call your Dr. to question their diagnosis and prescription dosage. Is that their business or their place? They didn't graduate from medical school. What entitles them to do that?
They make customers feel very uncomfortable with their judgmental approach. The customer service at this location is so poor, the pharmacist will literally turn their back and walk away from the customer. They are very ungrateful for your business. Go somewhere else where they will respect your Dr.'s orders and not make you beg to fill a valid and current prescription. It's not suppose to be an interrogation every time you need a refill, yet it is at this location. I will gladly give a smaller pharmacy my business to avoid this in the future. **Side Note- I am a Type 1 diabetic, not a customer you want to lose. We are your bread and butter and will be until there is a cure.** Foolish how you are losing business.
First of all I get all my medications at Walgreens. Went yesterday for my medication and also got cigarettes. The person behind the counter gave me the wrong kind which I realized when I got home. I immediately called and they told me to bring them back and they would exchange, Went today and (unfortunately I had two bags from Walgreens and thought I had the right receipt which I didn't have, left in the other bag I had) Got there and the manager, who was not very nice about the whole thing told me she couldn't return under federal law.
Ok I have all my medication filled there and I am there all the time. I just very angry that she was not very nice, didn't say sorry just sorry its against the law. I know the another manager would had did it because I am such a good customer, buy medication, makeup and everything else in your store. I don't know if I will ever go back there. I was so upset, came home and took a medication to relax myself because my heart was just pounding because of your manager.
Recently I discovered a stash of gift cards purchased for my wife and I over the years as gifts from our 5 grown Children. Somehow we had put them away and forgot about them. We have since used most of them with no trouble until we came to our Walgreens card. We discovered that had a stipulation that after one year of non-use there would be a $2 per month service fee charged which apparently has swallowed up the entire value of the purchased card. This is nothing short of Corporate theft of customers funds. There is no cost for maintaining computerized records which would justify this extremely disturbing Walgreens policy. I am seriously considering taking all of my future (Walgreens) business to the abundant CVS stores in our area.
I am an expecting mother, 8 weeks pregnant and this complaint is in regard to the quality of service and advice I received from the pharmacy department. The ladies who work at the pharmacy department at the Walgreens store in Santa Monica 1932 Wilshire Blvd were inexcusably rude and unhelpful today as I will describe, but I would also likely to add that they have been rude and dismissive during each of the two prior encounters I have had with them in the last few months since moving to the area. I believe one with curl dark long hair and glasses is the pharmacist. And the other with long straight brown hair is the pharmacy assistant. I had been to Rite Aid and CVS looking for high quality pre-natal vitamins with no luck.
The only pre-natals on offer at my local stores were the inexpensive brands that had received scores of B- or below on sites like LabDoor.com and others. My doctor had advised me that unless cost was an issue, I should stop taking the One-a-Day prenatals I had been taking as they had low quality and in some cases potentially harmful ingredients, and had recommended several higher-quality prenatal vitamins that were also understandably more expensive. Walgreens was the only other pharmacy in my area and after a quick scan of the relevant section, it looked like I was out of luck. The selection seemed to be particularly poor so I thought perhaps I was missing something. I approached the pharmacy where there were no other customers waiting nor being helped.
When acknowledged by the pharmacy assistant, I asked "Hi there- I am looking for higher end prenatal vitamins- and I have already been to CVS and Rite Aid with no luck- it seems like you guys don't carry them either. Do you know what stores might stock those?" Before I could finish the assistant was shaking her head saying I have no idea and then asked the pharmacist who was standing right next to her. The pharmacist shot me a dirty look and said sarcastically "well I can't help cause I don't know what she means by higher end" so I smiled and said- higher quality. The brands that tend to be most recommended by medical professionals. With a great amount of attitude and vigorous head shaking she said "well I don't have any idea about that. we have three or four kinds here- I don't know what's wrong with those" and sort of chortled. So I said "well- they get low ratings on the health websites so I'm just looking for a higher quality. Do you not have any idea where I might be able to get those kinds of vitamins?"
And she replied- no I don't have any idea, so we can't help you here. And went back to typing. This encounter leaves so much to be desired in terms of courtesy, customer service, and sound medical advice. I don't think I need to detail the various problems. its a shame that the quality of the pharmacy departments at the chain stores has dropped so significantly, but I have always thought Walgreens was a bit better than the rest. This experience has really changed my thinking. And I am extremely disappointed.
We called Walgreens pharmacy in Alexandria and told the person who took the call that we wanted to move our scripts to their store. The person who took the called said she would be happy to have us as customers and explained how it worked. We were moving from Target pharmacy to Walgreens. This move also included a small valid pain contract and she said that was fine. About three hours later Target called and said the manager at Walgreens (Nicole) said she was going to refuse taking us as customer and gave Target no explanation. I was baffled. I called to speak to Nicole to find out what the problem was with taking our scripts and she said because of my pain contract. She told me she had called my doctor and he had said I had broken my contract back in February this year.
She also stated she called my insurance company (ChampVA) and she claimed that they told her the same thing because I had paid cash for one of my scripts. Well, none of the above is true. I immediately called ChampVA and they said they told her no such thing and I could pay cash anytime If I wanted to and they had no record at all of her calling them.. They record all incoming calls I was informed and could find no such call. I am still getting my script each month and have never been told I broke my contract. I have no idea what is going on. No such thing occurred. Please check into this for me as my husband and I are both disabled and this is the first time this has ever happened. This all occurred at the Alexandria, MN pharmacy and the only name I was given was Nicole, pharmacy manager who did this. Thank you for your assistance.
I've had an ongoing courtesy to have delivered to my condo multiple cases of Swanson White meat canned chicken in cases of 12 to which I have ordered numerous times. This courtesy was extended to me originally from Kyle and when he was transferred to another location then Randy continued to have delivered my cases in multiples of less 7 or more than 7. Unfortunately, you have an assistant manager Paul, who is so discourteous as to wonder what his problem is to never answer a coherently response and his only answer is "sure" or Okay" with no data is when where and if my delivery has arrived and when will be delivered.
I was in need of the Swanson product in earnest whereas it sat in the backroom and I was not notified after more than a week. I was to be notified when the shipment arrived arrived at the Walgreens location so as to pay for it in advance of the delivery. It was not forthcoming! I called multiple times and said it was delivered last week .... "sorry"....and so when I called I was confronted with verbal abuse by Paul, assistant manager, who said it was a courtesy and I should not yell at him, but rather asked for an affirmative confirmation when it would be delivered.....but much to my dismay this person.
Paul, seems to as usual when in the store, walk away from responding to my question and disappears, and if that is not strange, when I call his repoonse is such that Walgreens is doing me a favor even though I pay the delivery to my condo for gratitude in doing so. The person Paul who is supposed to respond rather than doing me a favor should appreciate the large sums of cash per month for purchases to Walgreens.
For instance, when I tried to ask this person, Paul, assistant manager, to please call someone to open the locked case for Prilosec, he was rude, loud, arrogant, and said he was busy and ignored me whereas I had to walk to the front of the store and ask for someone to open the locked case. Whatever you ask of this person, Paul, is met with an response of "sure," or "okay", and a walk away from me, but nothing comes of the request, which is strange and a complete waste of time if he will come back but never does. Add to that when I called to ask if he was sending the seven cases of Swanson canned chicken he said "sure" and accused me of yelling at him and hung up."
Totally bizarre and this person, Paul, is in need of some type of communication and customer relation skills, or even to suggest that he has some type of problem dealing with the public contact as not within the realm of normal courtesy and response or courtesy to any customer seeking in need of purchase. Very strange for a walkaway or one word response as stated. This person is inept and incompetent to deal with the public and rude beyond comprehension. He has a problem that has an undercurrent of being beyond rude and should not be dealing with the public servitude capacity!
I drove up to drive up window and handed the woman my prescription. She asked me for my drivers license, which I gave her and then asked when did I want to pick it up. I asked in an hour? She said perfect. I drove off. Now I want to say that I have been going only to this pharmacy for years, I am a senior citizen and never had any problems until now. I also want to add that I was extremely sick with a cold at the time and could barely talk. So I really needed my prescription asap.
I drove up exactly one hour later and was told that my insurance no longer covered this cough medicine. I asked how much would it be out of pocket and she said $22.00 so I said ok. She said it would be ready in ten minutes, so I pulled over and waited a few minutes and went back to the window. This time the pharmacist appeared and said he could not fill this prescription due to a new company policy. I couldn't believe this was happening. I was prescribed Guaifenesin AC cough syrup 120.
I was so agitated by his excuses that I asked for the prescription back and drove straight across the street to Rite Aide drive thru and they filled it in less than 20 minutes! I will never do business with Walgreens again. Just total nonsense and when a person is sick who needs to hear it? Not me that is for sure. I thanked him for wasting my time too.
When the selling of the Red Noses first began I bought 2 on April 20, 2016 from store #11333 in Riverside, NJ at 11:45 a.m., one for my grandson who is in kindergarten and one for my granddaughter who is in the 4th grade. There were commercials constantly on the television so when they would see one and every couple days after they saw the first commercial they would ask me if it was Red Nose Day so they could wear the noses. The day finally came and they left my home that morning very happy because this was the day they could wear their noses. My grandson came home in tears. Both children said that their teachers would not permit them to wear the noses and that there was no such thing as a Red Nose Day. I am not sure where the miscommunication between your stores and the public came but just as a suggestion, please make this information clear in the future if you intend to do this again. To lead the children on and then have them let down on that day is cruel.
I have been going to your Asheville, N.C. store on Tunnel Road for about two years now to buy prescriptions for me and my wife. Between the both of us we fill 8 to 12 prescriptions every month and I also spend approximately another 200 a month shopping at your store. But today that all came to an end. I am legally disabled and have hardware in my spine. Over the last few months my pain has been off the charts and am having surgery next week to help fix my pain problem.
I am also a diabetic so I deal with that pain as well. I have a great team of doctors who look after me and they know what kind of hell I have been going through. So this week before the surgery my family doctor and my spine doctor loaded me up with pain medication, Vicodin and Oxycontin. Now law requires me showing an ID every time I get a script filled and I can only get one script filled every 30 days. So I drop off a prescription for my Oxycodone and was told it would be ready in about an hour. The last time I filled this script was 4/7/16. Today is 5/24/16. So I waited nearly seven weeks before I needed to have this filled again. I went to pick up my script and your so called pharmacist did not fill it.
She started asking me all these personal questions about why I was buying these pills and the Vicodin. Now I'm getting mad. For one, who the hell is she to question me about anything health related. I have real doctors looking after me and she had no idea what I have been going through. As I said, I have been going to your store for over a year and everyone knew me and no one ever asked anything about my personal situation. But this pharmacist was acting like she was my doctor telling me she wasn't going to fill it. Listen, I have never done anything wrong when it comes to my meds and I have a line of real doctors to back that up. I take what I need to take when I need to take it.
Then along comes this wanna be doctor questioning me and my doctors about how I get my meds. Now I don't know her name but she was the head pharmacist there on 5/24/16 at 5:20 pm. She was talking to me like, well I'm the pharmacist and I have the right to ask you these personal questions. Not, I'm sorry Mr. Clause but I will need to talk to your doctor first even though I have been filling these scripts for over a year. She could've at least called me at home before I drove all the way over there. But I guess she thought I didn't deserve a phone call. Did I mention how much PAIN I'm in getting in and out of my car? But your a big company, you people don't have time for disabled folks so losing our business isn't no biggy to you guys.
A business that bought about a thousand bucks a month of insurance money and our money. So I told her to give me my script back and I went to a brand new pharmacy that just opened down the street. I went in there and talked to their pharmacist and I told him what happened at your store. I just wanted to make sure there were not going to any repeats of this day in the future. He assured me as long as my doctors give me a script to have filled, it will be filled, no questions.
This is my and my doctors business, not some ( I wish I was a doctor ) pharmacist. So good bye Walgreens you actually did me a favor by this happening today. I found a new pharmacy that treats me with respect and will deliver my prescriptions to my door for free. No more dealing with a dumb ass pharmacist. I just wish that all of you could feel my pain for one hour. You would all be crying like babies. But as I said. You just don't care. Now I'll go spread the news to my family and friends to see if I can cost you even more out going business.
I am a registered nurse in a group home for the intellectually disabled in Alsip IL. I am responsible for obtaining the diabetic supplies for a few of the individuals in the home. There has never been a time that any of these prescriptions have been available on time at Walgreens. The staff in the Pharmacy dept. at the Walgreens located at 12290 S. Pulaski are usually extremely rude, inconsiderate and useless. In the last week I have waited several times in the long line at the pharmacy dept. and heard several other customers voice the same complaints. I am in the medical field and I was always under the impression that we had to work as a team to provide the best health care for individuals, this is not the case at this pharmacy location. I will be transferring all of my client's prescription n to another pharmacy location (and it will NOT be a Walgreens)!
My wife has severe allergies and the most effective medication for her condition is Allegra D. Walgreens stores will routinely only sell her a 10 pack of pills so that when she runs out after 10 days and tries to buy more the store tells her she is over the limit. This is a problem that we only have when we use Walgreens. Because of this continued hassle as a result of your absurd store policies our family will not darken the doorstep of any Walgreens no matter where it is situated. Rite aid, CVS or any of the other independent pharmacies are not so unreasonable about these medications and understand that 10 pills will only last 10 days.
I had been dealing with the pharmacy at 5831 West Park Ave. Houma La. for 11 years. I submitted my usual prescription for a pain medication I have been prescribed for about 5 years. I received the text notification that my prescription was ready (which indicates that my insurance had approved the medication). Out of the blue I get a phone call from the pharmacy manager (I do not know her name as that does not appear on prescriptions, and I doubt that she would have told me) telling me she would not fill the prescription because of other medications I have been prescribed from other doctors. She even insinuated that I was going to different doctors (doctor shopping) for other meds, as she named off the doctors and the meds they were prescribing to me.
I tried to explain that I had filled all of the same prescriptions there before with no issues, my doctors all know what meds I take, and it all goes thru my insurance. She claimed there was a new policy she had to follow. When I went to the store to pick up the prescription, she was arrogant and seemed to not care at all that I was offended. She had an arrogant tone and blank eating grin on her face as if she was enjoying the situation. I told her that if I was going to be treated that way, I would take my business elsewhere and I wanted to speak to her superior. She simply stated that she was the manager and I could call 1800-Walgrees if I wanted to. I asked for a copy of the new policy. She told me that it wasn't really a policy, but a guideline, and would not give me a copy of that either.
She developed the same very arrogant grin on her face again, enjoying denying to fill my prescription, and could not have cared less that I was going to take my business elsewhere. If she had used a more "customer friendly" approach, I would have accepted that I just had to fill the one prescription elsewhere. She offered no apology and no desire to keep my business. Since this happened, they have even told on of my doctors that I was no longer doing business with them. Either way, Walgreens has lost a loyal customer of 11 years because of her arrogance in the situation. I'm sure no one there will care, but had to submit this on matter of principal.
I was the victim of a scam and was instructed to buy an iTunes cards at walgreens . After purchasing the cards ( for $500.00) I realized this was a fraud and refused to give the information on the cards to the people running the scam. I had all the paper work and the cards still just as I had purchased them. I returned to the store and was told by the manager the store did not issue returns and I would have to to go the Apple store. There I was told to go back to Walgreens. The store in question is in Greenville S.C. on Augusta street. I want to know what I need to do to cancel this sale.Do not tell me I can not get refund. Expedite the complaint immediately.
Walgreens on Genesee St in Utica NY was such a good place for prescriptions when they first opened. I recently had several problems from waiting in the drive thru for 15 minutes to pick up prescriptions while the girls in the pharmacy were standing around chit chatting then half of my scripts were not refilled. Now I have been waiting for an inhaler which my ins company called me today and said it was all ready approved. I called Walgreens to be told it was not and when I told the girl the pharmacy that I had just hung up with my ins co she was rude and said let me see and sure enough it was approved. This drug store has gone way down hill and as of today I will be moving my scripts out of Walgreens. I will never shop in this store again.
On 4/12/16 I purchased 4 items and when I got home I noticed one of the items was not in my bag even though I was charged for it on my receipt. Not wanting to go back that day, I returned to Walgreens the following day 4/13 in the evening and explained that one of the items was not in my bag. I was told that the girl remembered my and that she did put it in my bag. They must have called her at home because I did not see the clerk that waited on me at the register.
As a matter of fact while chit chatting about the weather, she said she hoped it would be nice tomorrow because she would be off the next day. I find it hard to believe she could remember every single customer and their purchases. What ever happened to the customer is always right! It was only a $2.00 can of hairspray but I am a good customer, and purchase drugs for my mother and myself monthly. I would not lie about a $2.00 purchase. I was embarrassed because the manager did all this in front of many people.
They have a new person everyday are not timely in filling rx. Not understanding of proper business. I been going over 20 years to them and no one knows my name this Ashville highway knoxville tn. Would appreciate if you would acknowledge this complaint with correspondence.
I have been with walgreens pharmacy for years, due to living in a small town. I have had instances where the workers don't help with contacting doctors for a prescription such as birth control. I was over that but this is the last straw because I went to walgreens in bastrop louisiana on 3/10/16 to quickly get my prescription so I thought. As I waited in the drive thru no one greeted me or came to the window but I stead she was sitting down eating cake, so I made a blank trip to the pharmacy and still in need of my meds. not to mention it was around 4:30 pm when I went so no they were not closed. I am getting really fed up with the bastrop louisiana locations rudeness and something needs to be done ASAP!
My wife purchased mini Dingo bones at the Walgreens located at Colony Plaza in The Villages, Florida. After eating the treats my dogs became ill and had many very bad diarrhea episodes which ruined our bedroom rug. It is far to soiled to have cleaned and needs to be ripped out. I went out and priced replacing the rug today and will replace it with vinyl at a cost of $1004.36 with do-it-yourself installation. A rug in the entry way has been soiled also.
I went to the store at The Villages and an assistant manager basically said, tough luck, and call corporate. One of the dogs still has bad symptoms and is going to the vet on Thursday. Thanks for selling this toxic product made in China. It is probably made by one of the same factories that Lumber Liquidators uses. For your reference the Item# is 26003/18-11524 and the bar code number is 15650 26003.
I'm sure you are going to say tough luck also. My next recourse will be to call Chanel 6 in Orlando which deals with and airs consumer complaints.
I went to your website and submitted 2 prescription transfer request and it was confirmed that it was received. I waited 2 days and went back into my online account and didn't see anything. I submitted my transfer again. I waited another 2 days and went back in to check on status. Still nothing. I started a chat with a tech and she went in to check my account and didn't find anything. She said she would take my information and submit the transfer for me. I gave her all the information to start the transfer. I went back in 2 days later to see the status.
I didn't see anything so I started a chat again with a Roberto. He checked my account and didn't see any transfer's in progress. He was willing to take my information again to start the transfer. I said I am going to go to Walmart pharmacy to do the transfer because Walgreens customer service sucks. I am so glad my health is not dependent on those medications. This is so unacceptable. I have already received notification from Walmart that they have received the transfer and it is in progress.
I dropped off three prescriptions for refill on 03/02/16. I was told they would be ready in an hour. I decided to pick them up the next day. I received a call from Walgreen's telling me that the meds were ready. When I showed up at the counter, the employee was less than pleasant. One prescription was ready out of the three. The other two couldn't be filled until 03/04/16. This employee made me feel like a criminal for trying to pick up my meds (I thought were ready). If I was told when I dropped off the prescriptions that they couldn't be filled until 03/04/16, I wouldn't have made a special trip to pick them up.
I have multiple sclerosis and it is not easy for me to have to make extra trips to be humiliated. Today, 03/04/16, I went back to pick up my meds. I asked to be removed from the telephone notices. This was the same employee, male, maybe 30, dark hair and beard. While I was waiting for him to retrieve my meds, he made a derogatory comment to one of his coworkers. He said "that way I wouldn't have to look at your stupid face".
He said this to a female employee. As a customer, I don't want to hear that and if I was the employee he said that to, would have been embarrassed having customers hear this. This male employee needs to be called on the carpet for how he interacts with customers and employees. He has no respect for anyone except himself. You don't need this person representing Walgreen's. If I experience anything remotely to this again, I will discontinue being a Walgreen's customer!
On February 23, 2016 I shopped at the the Walgreens on Montclair Road in Birmingham, Al. After selecting several items I looked for a buggy or small basket. None could be found and I advised sales staff and the acting Manager who explained those items had been stolen over the Christmas Hoildays. My response was that was 2 months ago and the problem has not not been corrected. The cavalier attitude of management annoyed this long time customer. Please advise as to correctve action to be taken.
2 weeks ago Walgreens had ocean spray ice tea on sale 2/$5 for the 96oz bottles,my husband and children love this ice tea.I can tell you its the best out there. I bought 26 bottles.Mind you I have been shopping at Walgreens for Years. This morning as I was opening a bottle,I glanced at the expiration date. I was flabbergasted to find out that it was all expired either DEC 2015 or JAN 2016. I had only 3 bottles with march 5th as the expiration date. I don't have any receipts, as I disposed of them.see attachment for reference. I would like to be made whole by having Walgreens reimburse us for the cost of drinking expired Ice tea and also by making sure that their stores are constantly checking there shelves to make sure whatever is expired is off the shelves.
Walgreens said they do not take my U.S. Military Tricare insurance and then would not even let me pay over the phone with a credit card so my daughter, who is a college student at San Jose State, could get an antibiotic she needed after she had swelling following removal of her wisdom teeth. We are in Davis, California. Our oral surgeon called in the prescription to the closest pharmacy to the campus in San Jose which is 100 miles away. The woman at the pharmacy was rude, arrogant and condescending first to my daughter in person then to me on the phone. We are transferring the prescription to CVS where we usually go, but in the meantime that's 18 hours without my daughter's needed medication and her face is very swollen.
My doctor sent prescription for 2 medications at the local walgreens pharmacy at 103-09 Liberty Ave in Ozone Park Queens NY11417 tel #718-659-9621. I was not informed by the pharmacy that I exceeded my refills. Hence, My insurance company refused to pay. I am now sent a bill in excess of 500 dollars from Walgreens. To make matters worse they gave me 3 months supply rather than a single month which could have been a smaller amount of out of pocket money for me. If there is any recourse to at least wave something from that large sum of money that I have to pay I will be grateful.
I am a patient Advocate assisting a patient with getting free medications though our program. Ive been on hold with Walgreens Pharmacy located on 2500 E Franklin Blvd. for over two hours waiting to give a billing information for a patient to pick up their medication. Its ridiculous how someone can wait on hold to verify if a prescription is received or to give a payment. I then contacted the customer service side and still no answer form anyone for over 45 minutes! I'm extremely upset being that Walgreens Pharmacy is a major Pharmacy that people uses with Insurance, Medicare Part D and even with they're own funds to not be able to reach a Pharmacist or a customer Service Rep. I need answers to this lack of service Walgreens is providing to valuable customer.
I have two issues. First I get phone calls to pick up prescription and when I get there is no prescription to pick up. Second I have orders fill for me and my husband that they didn't use the insurance for some reason. I understand it could be to early or not time for the insurance to pay it but the store should let you know that the insurance didn't pay for it at all before you pick it up and then you have to pay for it. When you pay for it you can't take it back after you pay.
Every time I call the Walgreens pharmacy in Markham IL, I hold for a very long time before anyone picks up the phone. Sometimes, I hold so long I just hang up. They need to get better customer service. Patients should not have to hold that long before a pharmacist picks up the phone.
Because of where I live, I frequently shop at Walgreen's at #12479, W. Commerce & Zarzamora, Walgreen's #4552 W. Commerce & General McMullen, or Walgreen's #3354 Culebra & Zarzamora. My problem is not with the employees or products. My problem is with the beggars outside asking customers for money. About 90% of my visits to your stores, I am approached by someone asking for money.
I personally have not complained, but have heard others do so. I am complaining now because this evening I went to one of these Walgreen's and was asked for money. I said I was sorry but I didn't have money. The person then went on talking to me and then cursing me. I went inside and informed an employee. I hope something can be done about this, but if it continues, I will be forced to take my business elsewhere.
Walgreens (1/22/16) My issue with Walgreens isn't complicated. On 1/18/16, I got a prescription of Tamsulosin filled at the Enumclaw, WA, Walgreens. I picked up the Tamsulosin at the pharmacy counter. I examined the contents. I found the pharmacy gave me 90 pills instead of 180 which the prescription called for. I pointed out the error to the pharmacist himself. I had a feeling I should talk directly to the pharmacist. He checked his computer and agreed a mistake was made. He told me the prescription would be corrected.
I returned on 1/22/16 to pick up the Tamsulosin. The pharmacist told me that he gave me 180 pills on 1/18/16 and refused to give me the 90 missing pills. The store manager would not help and refused to fill the 90 missing pills. My daughter counted how many pills I actually received on 1/18/16 and I only received 72 pills in total. This would be a “he said / he said” situation except my caregiver was with me on 1/18/16 and heard the pharmacist admit to the original mistake. She heard him promise me he would correct the error.
This is just one example of the errors the Enumclaw Walgreens Pharmacy has made with my prescriptions.
Wanted to exchange an item went in store and went to aisle were wrist braces are sold... Needed to try on too see if it was more comfortable then the previous one purchased. When fit to the counter the cashier was RUDE as hell about I should have brought theorem to her first. I understand store policy but I don't need to be spoken to like that or did she have to repeat herself 3-4 additionally times about the same thing. I am not a child being scorned by a parent. I will not return to this walgreens and will be taking my monthly prescriptions away as well. I don't need to spend my money where the cashiers are RUDE. Walgreens on magazine and pleasant New Orleans.
We went in to the Walgreens pharmacy on January 18th, 2016. My daughter was asking one of the helpers in pharmacy a question. She was so very rude, that I can't even explain how she made us feel. She would not answer our question, she wouldn't look at us and she just kept on doing other things. When she did answer us it was with a very put out voice and my daughter finally asked to talk to the pharmacist. The pharmacist apologized for how the other girl behaved. My daughter could hear her at the drive-through talking to other people and how she was so very rude to them as well.
It honestly makes me want to switch to Walmart if I have to deal with this lady again. Her name is Taylor Brinky. I could just imagine if this lady was trying to help an elderly person and how she would make them feel. I rarely complain, but when I do it is serious. I would like to hear from someone, or find out what is being done about this lady. My phone number is 405-761-7516. I have used Walgreens everywhere I have lived, but if I have to deal with this lady again, and be treated the way I was treated, I will switch to Wal Mart!
I went in to Walgreens on the way home to pick up several things. I normally spend $ 100-150 dollars most every visit. I received a weekly add on my phone that Cottonelle was back at $ 3.99 from $ 4.99 so I asked the clerk if I could get a case of the blue Cottonelle as I have been doing for the past 3 years.
He got on the intercom and requested help. When I went back there to see if I could help. The girl had loose rolls packs on her chart and I ask if she did not have a case. She said she could not sell it in s carton. I told her that I was just wanting to have the carton to store it. She began putting the packed in the bin. I said to her I just wanted 6-packs please. Instead of giving them to me she said there right there pointing to the shelf? I said ok, so I pulled 6packs from the shelf and went back to the front counter where the associate was ringing me up. Then the same girl said that I could not purchase only 3 packs after I had already brought all 6 packs to the front counter. I could not believe the attitude I was receiving.
I purchased the 3-packs and other material and left. Her name was Jane from Walgreens on 1583 E County Line Rd # 15485 in Jackson, MS, 39211. The store phone number is (601) 952-2979. My RFN # 1548-5218-9272-1601-1003. I trade with two different Walgreens but I swear I will never go back in there. Will transfer all my business with Walgreens if I don't hear from your company. There is nothing about a limit on my cell phone add I can see. I could not believe the bad treatment I received. There was no reason for this. I was in a great mode until this occurred.
The Walgreen's Pharmacy in Wenatchee, WA has horrible service. Waited in line at the drive through for 1/2 hour a day after the doctor called prescription in. Then, the clerk tells me they processed it through insurance wrong and it would be ready in a couple hours since they are really busy. I waited after the holiday weekend and called back. After being on hold for 12 minutes they couldn't find which one. Then they tell me that they shelved it and it would take at least three hours to refill because they are busy (again). Horrible service.
I ordered a photo book after creating it online on 12/22/2015. It was for same day pick up. The store called to say they did not have the paper an that my order may be ready on Wednesday, 23 or Saturday 12/26. I ask the photo rep, Danella to please call me as soon as the order was ready. After not receiving a call I called the store to find out what happen to my order on Saturday 01/2/2016. I was then told." your order has been ready since 12/28/2015". Of course I was really disappointed I was not called and my order has been sitting.
I went to the store and paid for my order and briefly looked at the book because the line was long. When I got to my car I was yet again disappointed the picture cover that was not properly placed and was off centered. I took the book back into the store and ask that the cover be fixed. The photo rep advise it would take 1 hour. I was fine with that and told her I will come back in 1 hour. As I sat in my car and began to drive , my phone rang...it was the photo rep telling me she cannot re do the over because the order is no longer available for her to process.
She advise I would have to go back online and resend the order. I advise her I was out with my family and did not have time to do that. I ask if there is no other way to pull the order. She said NO. At his point I was really frustrated. I said if you can discount the book I will just take it as it is. She said her manager would have to approve the discount and proceeded to transfer me. After a short hold, the manager came on the phone and ask how can I help you. I proceeded to explained to him " Courtney" what had happen and that I was willing to accept the book as it is if he would discount it for me. He advise he can only do 15%. I did not agree.. He did say I don't know what happen but this is all I can do. pretty much take it or leave it attitude.
I said to him when an employee request a manager, wouldn't the manager ask the employee for a reason why a customer is requesting to speak to a manage.. He flat out said NO! I said to him it would be best if you do so so that you can have a plan and offer better customer service to your customer. At this point he had a big attitude and really did not want to hear anything further from me and proceed to speak over me as I was speaking to the point I had to say, " wait a minute here" you would better understand what I'm trying to relay if you would just listen. He continued with the same behavior so I hung up as I was not getting anywhere and went to the store. My husband and I went to the photo department and ask that the manager " Courtney" would please come to assist us.
He walked over and as soon as we mention the issue with the photo book he began to get loud and very rude. I kept my composure and my husband even apologies to the other customer who was in the area for the confusion, which he did not have to do. I asked the photo rep to please give me the book so that I may show the manager the issue. She gave me the book and I pointed out the area that was not done correctly. His exact words were " I personally had nothing to do with the book and all I can agree to is 15% ".
He then looked at the photo rep and said give them 15% or nothing!. I said to him, as a manger you represent all areas of the store weather you processed the order or not... I then said you did not even apologies for the mistake. He then said in a sarcastic manner, I apologies "but" I can't do anything else. At this point my husband and I was so frustrated with the lack of customer service skills and the way we were being treated we asked for a refund and left our precious memories behind. This was a very bad start to our New Year. The manager had no accountability or did not even care. I wouldn't say I would not go back to this store, but I will know that if there was any issue it would not be resolved in the right or correct manner.
I had a doctors visit 8am on Wednesday (12/23/15). My doctor's office called my prescription in. I went to pick up my prescription after 11am. The girl told me it wasn't called in. I went home called my doctor's office & they said it was called in. I waited until Sunday called Walgreens pharmacy. The pharmacist told me one prescription was ready but she was working on the other one as I had 2 prescriptions. She said it would be ready when I got there. I told her it would take me 10minutes to get there. She said no problem.
So my husband and I went to pick up the prescription. Well, it was not ready. I ask her why it wasn't ready as they had my request in the computer since Wednesday. Her answer was "we are very busy". That wasn't the answer I wanted to hear. The pharmacist told me to wait as it would be ready in a few minutes. I waited over an hour for my medicine. I complained to the manager but it didn't do any good. This Walgreens located in Desert Hot Springs, Ca., is the worst. Maybe it is the town & that is why we don't have the help we need. Most of the employees are of Spanish decent & speak Spanish constantly. We have a different pharmacist there every other day. You never see the same pharmacist.
I know we have a lot of snowbirds here during the winter months, but that is no excuse for the service. They need to hire more employees to take care of our needs. Also, I think a representative from the main office should come here to evaluate this situation. I have lived in this town for 15 years. This is the worst service I have ever received. Every time I go to pick up my prescriptions, there is always a wait. There is no type of consistency here. I have complained in the past but nothing has been done. Why is that? Is it because of the town, the people or what. I believe I have put up with as much as I can take from this pharmacy & it is time to take my needs to another pharmacy. Thank you for any consideration you can give to this town.
Whoever made the decision to close pharmacies for two full days (December 31 and January 1) should be made to realize what a miserable inconvenience they have wreaked on many ill and elderly customers. Both my wife and I needed to be on antibiotics which were called to your pharmacy on Kitsap Way in Bremerton early on New Years eve. Imagine our surprise when we arrived at the store to pick them up to find the pharmacy closed until Saturday. Apparently, even the doctors offices were not notified. On Saturday (today) they are so covered up we find that we cannot pick the prescriptions up until sometime in the afternoon. The local store employees are exceptional and my complaints are not directed at them but to the corporate level from where this damaging and may I say "dumb" decision emanated. I spent a lifetime career in the retail business and a decision such as this, if I had made it would have had serious consequences.
I have been a loyal Walgreen customer for over ten years, as of today I will not return to Walgreen again. I continued to stay loyal to Walgreen even when they processed my worker compensate claim under my regular prescription drug coverage. I should not put my trust in them to do the right thing without verifying that the prescription was process correctly.
Second, one of your pharmacy technician called me a ghetto negro, before she was transferred to Walgreen on Arlington Street. The pharmacist told her to take a break. He didn't think that I heard what she said. When you work in customer service you need to be able to maintain your personal opinion and attribute.
Recently I contact customer services in reference to my prescription 1456629-03279 and 1415370-03279 to inform you that the prescription was not right and I have ben on this medication for over ten year and I know how the medication should taste and smell. The sad thing I when to Walgreen today to pick up my prescription and I asked for a bag to put my medication in and the technician informed me that they do not give bags. She told me to get a bag at the cashier desk at the front door. This is a form of retaliation and you allow your employees to treat your loyal customer like this.
I think it is bad business to treat your customer like that as if they don't matter. How do you expect to stay in business when your employees don't value their jobs.
Pharmacy in Springhill, Florida. Store number #05858. I would not give a star at all if that was an option... I dropped off my 2 scripts on Tuesday. I called them on Thursday because Christmas was Friday and I knew I would not get to go in they would be closed. I called Walgreens on Thursday to confirm they would be ready. Walgreens said, "My scripts were in the computer" I told them I would come in on Saturday. I am on a lot of medicine and I can not drive. I went in on Saturday and asked for my scripts.
The attendant told me there were no scripts for me. (In a rude tone)... Her name was Maxine. I said, there were scripts for me. I dropped them off on Tuesday and I called on Thursday and they told me they were in the computer. By now, there are several people lining up behind me.... She then said, oh wait... I think I saw them some where... And she goes down by the pharmacist area and pulls them off of the wall behind him. As she came back to the counter saying, you shouldn't drop these off early... They could get thrown out by someone. It is not our responsibility to keep track of your scripts. I said, again... I dropped them off early, because I have no transportation. That was the only time I could.
She said well with narcotics, You can not fill them until they are due. I told her they are due. as to embarrass me within the customers lining up behind me. Then she said, well with the DEA and everything you can not drop these off early. We are not responsible for holding the scripts. Again, I said "I have no transportation. That was the only time I could drop them off. When I said that, I could hear the people behind me... Huh. As they seemed to be shocked as to how many times she was saying this to me as well. Then she said, Well, I will get these to the pharmacist but it will take probably an hour, hour and a half wait. You can walk around or wait. I said, I will wait right here. (I am disabled). And have never been treated so badly in my life.
I stepped back to the chair and sat down. Keep in mind. I was never rude to her at any time during this conversation... My friend that drove me, came over and sat with me after she had done her shopping. and she said to me... You're still waiting? I said yes, They did not have them ready, even though they told me Thursday they would be ready..... I whispered it to her... so Maxine would not hear me and make me wait any longer.... So my friend says, Are you kidding me? I said "No". Then Maxine jumped into the conversation, You do not understand, We can not fill these early due to DEA regulations. I then said, They are not early. My friend then said, I would take my business elsewhere then to be treated like this. You are supposed to look out for your customers and help them. Then Maxine said, " Go ahead! I would not go there if I were you" Pointing her finger. (In a loud manner...) Maxine then said. I will give you your prescriptions back right now if you like.
As she went running right back to the pharmacist and was talking to him telling him lets go ahead and give the scripts back to her so she can go somewhere else. The pharmacist looked back at me. I then said, (with a confused look) she just threatened my friend! He walked up to the counter. My friend then said to the pharmacist, "She needs her scripts!" He looked at me, and said he was working on them right now. I said Thank you to him. Then Maxine said I did not say that. She claimed. "I Said, I would not go there if I were you!". I said exactly. (This is 35 minutes into this craziness). Maxine was still running her mouth, Saying we go through this with people every day all day long... when my friend said to her. Will you stop talking to us!
My friend then looked at me and said, she is not worth it! I agreed with my friend. And my friend and I did not say another word. Then Maxine started to say something else... My friend said to her... " I asked you to just stop talking to us!" She finally closed her mouth! About 5 minutes later the pharmacist came up to the counter and said thank you for waiting. I said alright to him and thanked him for getting my scripts ready for me. And I paid and walked off with my friend. I am going to call corporate about this matter.
They need to fire her. And train their employees to be nice to their customers. I spend about $3,000 a month at their store for my meds and more.... She should not be discussing my meds loud so other people can hear what I take. I could have been robbed in the parking lot when I walked out. There was plenty of people out there. People get robbed in parking lots all the time here in Florida! And all of my family and friends will hear of this as well. I am going elsewhere... I want to hear from corporate about this matter. I will also contact the newspaper as well.
I am not one to complain usually, however, my last two visits to Walgreens Bay Village, Ohio store resulted in about 20 minutes at the checkout counter, and this is not including wait time. The people Walgreens has in this store are simply unqualified to be doing what they're doing. I bring up the last few visits, but I shop at this store frequently due to simply not having many choices in this small town. The associates don't know the ad or the products most of the time, and when the customer has educate the employees of the store as to what's going on, you've got issues. Maybe time to rethink the personnel.
On 12/2/2015, I ordered Christmas cards (60) didn't get envelopes for the cards- had to make a 2nd trip. While there they asked me to prove it with a receipt. That was after I called before I came asking if I had to purchase envelope for photo cards. On 12/6/2015, I ordered a custom photo book it wasn't bound and the pages fell out. I took it back- the 2nd one wasn't bound. (Frustrated) I was then made another one but still paid over $22.00 for the book. On 12/26/2015, I ordered a custom photo book received e-mail it was ready at 9:19 PM when I got there, the manager stated they were out of book and paper.
I asked if I could transfer it to a different store they told me no they would have to download pics and I should come back tomorrow and he would make it a priority. I went home and re-ordered it at a different Walgreens and so now I hope to get the book at 11:30 PM. It took me 4 hours to make the book for a gift I need that the store guaranteed in an hour. (Frustrated) Wasn't offered one thing and all of these were at the same Walgreens located at 4730 s. 27th Street, Milwaukee, WI, 53221. Very upset and won't order photos from there ever again.
Scanned in pictures with my daughter so she could make a calendar for Christmas gift. Was told it would be ready in two hours I said I would come back the next day to pick it up. Went back to pick up and was not happy with what I was given. Pictures were not in the order that was picked when I asked why they are not correct. Was told I was the only one that was saying that my order not being correct. Not true I was not the only one not happy standing there. Got told I would have to start the process over and I would have to purchase again and no guarantee the pictures would be in the correct order. Really all that work and I purchased it with no guarantee. I now have calendar with pictures not in the correct order and questioning why I went to Walgreen. Not happy with your photo department.
I have learned of Walgreen's corporate agreement to partner with Providence Health in Washington and Oregon states. You present yourself as the nation's pharmacy. It is unconscionable that you would partner with an organization that believes in forcing its religious doctrine on others, especially given the private and person nature of prescriptions such as those relating to reproductive health and the right to a dignified death. Even though I do not live in those states, I fear that this ill-gotten partnership will spread if you find that the profit margins it generates are to your liking. As a result, I am no longer shopping at Walgreens, even though it is the most conveniently located for me.
We always shop at the Walgreens on 377 in Benbrook, TX, and the staff is usually very friendly and helpful. However, when I went in today (12/18/2015) there seemed to be something off. There were about 7 employees in the store and none of them could greet me because they were too busy goofing around. They were too busy playing with Christmas toys to help me. When I went to check out the girl at the register (she looked like a manager) was on the phone, clearly on a personal call and couldn't even put her phone down before just pointing me to another register. Apparently too busy to actually talk to customers. There were no smiles and no customer service. I expect more from Walgreens and I've experienced better service. I won't be returning to this store.
This morning I went into store # 03154 Keene NH, I was treated rather poorly to say the least. This is not the first time the pharmacy tech, Joselyn, I could have the name wrong but she is the only,Jo?. I understand she has worked their for years. However her and I don't seem to see eye to eye. I did complain to the district manager. She did improve up until today. Therefore I am moving my business of $1890.00 estimated monthly cost of meds. I am 55 an disabled. I don't have the patience for games. Therefore if I do no receive an apology from her, or Walgreens Corporate, I will move my my business to the almighty CVS, I drive by CVS to get to Walgreens. I prefer Walgreens but I will not subject myself to monthly negativity.
My complaint is that I was shopping in the Walgreens store on Dec 7th around 8 when i picked up their Guacamole chips and purchased it from the store. i went home and opened up the chips and started to eat it. A little bit later after eating the chips i was starting to fell nauseated. I went to sleep and when i woke up i had diarrhea and notice that i had caught the stomach virus.
I had a prescription filled and because you no longer carry that medication by the manufacturer which is the lower price it was automatically filled at another manufacturer which is a different name and also at a higher price. When I went in the girl reviewed it and said she would call me back on Monday if they were able to order the original medication.
Here it is Tuesday I did not receive a call back from them on Monday nor did I receive a call back on Tuesday. Tried calling the store but of course you don't let your calls go directly to the store so I got to a call center which they were very happy and tried to call the pharmacy directly which they never could get through because nobody picked up the pharmacist from your call center. Did try calling the store manager to see what the issue was and he did not pick up her call. Very bad customer service when the customer can get through and even your own employees can't get through to the store manager the store is Oak Lawn Illinois on 95th and Cicero.
Because of your automated systems it just automatically fills what they think is the same prescription being that it is not the same name just the same ingredients when in fact the pricing is different too bad you don't have real people to talk to instead of just automated systems. All your customer service has gone down the drain because you want to save money and have it sent relocated thinking that this helps your customers when in fact it does not after this time I will be transferring my prescriptions back to Walmart which they still have personal attention to the customer.
More than once I have been disappointed in the photo department. They either have forgotten to put pictures in my order or have not printed my order with no phone call. I put an order in at10 in the morning came back after 5pm and no pictures the manager said oh well they will give you a discount tomorrow. I do a lot of pictures at Walgreen. Not good customer service. I would like to continue to use Walgreen photo but this is happening to often.
I have always had a good experience shopping at our local walgreens until today. I ordered photos and hours later called the store to make sure they were ready. It was well after the time they said they would be ready but to be on the safe side I called. I was informed the photo department was closed. I asked why and was told the store was so short staffed they had nobody available to work in the photo department. I think this is unacceptable. I just checked my emails and apparently my photos are ready for pick up which has to be incorrect since your store representative told me otherwise. We have a lovely cvs near walgreens and if walgreens continues to provide this type of service they will lose a lot of customers. The store I had a problem with is the Yonkers New York store 1046 Yonkers avenue.
The Walgreen's pharmacy tech would not fill my prescription. Wouldn't give me any reason says she just will not. I took my prescription to another pharmacy and she called and told them I had already filled it. So the pharmacist said I'm not going to fill it. I will never use Walgreens again for any reason. I am going to also tell all my family and friends of my awful experience with your company.
Went to the Walgreens located at 107 W. Rankin Road, Houston, TX 77090 and was refused service there for getting a narcotic drug filled by the Pharmacist and the Pharmacy Manager: Melanie Solon. Was told that I had to travel back to the Walgreens which was located about 45 minutes from where I relocated in order to get it filled. After being notified of that, I called the Walgreens that use to fill my prescriptions and was told that the Rankin Rd Walgreens should have filled my prescriptions and that I should not have to come back to the Jones/Louetta location to get them filled. I feel strongly that I was mistreated and discriminated against because of what the history of the area may be. I would like for someone to please contact Walgreens at the Rankin Rd and myself regarding this issue.
Walgreen's filled a prescription without reading my drug allergy profile. My profile at Walgreen's stated I was allergic to Atropine & Epi...both Anticholinergic drugs. They filled a prescription for Hyoscyamine Sulfate...which is an anticholinergic. My doctor made the first error but shouldn't the pharmacist have alerted the doctor or just not filled the prescription in view of my allergies? I was too sick to read the drug information sheet till the next morning after I was having severe palpitations, dizziness & difficulty breathing.
Today during my lunch hour I went to walgreens in Paris, Tx. During my shopping I notice two under privileged geltemen discussing the the savings they would have if they purchased something as advertised in the paper and were excited about the savings. As I was approaching the checkout the cashier asked for their rewards card. One of them responded he did not have one. I offered them mine as I do anytime someone does not have one and always allowed to. I also noticed there was a woman that looking over the cashier.and she refused to allow my using my card for theses men she stated it was against policy.
I added that this is often allowed and never has there been a problem. She was not friendly, apologetic and in my opinion lack customer care qualities. I asked the men what was the price change and it was .49 cents so gave the men that amount of my own money. After the men left I said to the woman she should be ashamed of herself and ask to see that policy and she denied allowing me to see it. Now I need to mention the cashier checks me out all the time, we talks and laugh each time but she was very emotionless today she acted like she did not even know me. I shop at walgreens all the time. I have my scripts filled there as well . But I must say if this is how walgreen's treat the lower class people I am shopping the wrong place.
My wife called to check on prescription at Walgreens. They have been giving her a run around for a week on finding prescription. They said they would handle it. They called back and when they could not speak to her because I said she was busy and could not come to phone and I would take the call, the caller by the name of Ratasha started with an attitude and said they could not solve the problem and we could look else where if we wanted to but possible the prescription would come in. When I said we have been waiting a week the attitude got worse and she stated it would be in Monday thank you and hung up with out waiting for a response. I called back and the same person when I asked her name said I was rude and shouting which was never the case and gave more of an attitude. I tried to have a conversation with her but she said she was busy. I was treated like donot bother me I am Walgreens you are a problem customer.
I purchased a web utility ramp customer order number 9399419137 on 8/12/15 for $439.29 for my mobility scooter for a trip planed for early October. when we tested it in late September we realized the suv was too high off the ground to accommodate said scooter. when I tried to arrange return I was advised by a very polite phone agent that I had exceeded the 30 day return policy which I was not made aware of at the time of purchase! in my opinion this policy is foolish since I did not internally exceed the 30 days nor was I aware of limitation.
I now have a $439 ramp I can't use and I have been a customer for over 40 yrs and between my wife & I we have close to 20 Px & she buys much of her makeup at your highlands ranch store. if an exception is not made on the ramp we will move to another store-not walgreens, file a complaint with BBB and record our displeasure on net & verbally to everyone will listen. Please reconsider & and advise-we leave for Arizona in 9 days.
This a.m., Sunday 9/20/15, we visited the Walgreens at 12000 Princeton Drive, Huntley, IL 60142 to have have a prescription filled about 9:20 a.m. We were told the prescription was sent electronically to another Walgreens on Reed Road, Huntley. We requested the prescription be transferred to this Walgreens? OK. However, this Walgreens (Princeton) does not have the medicine available? Requested the pharmacy to inquire that the Reed Road store had the medicine. YES! While exiting the store (Princeton) we were summoned back to pharmacy by loud speaker. We don't have the medicine either? As all of this was going on we were told the pharmacist was making phone calls to locate the medicine. About 1/2 hour later, after numerous requests of what is going on we were told they could not find the medicine at other Walgreen locations.
Now, another 10 minutes later we requested that the pharmacy call the Walmart across the street to ascertain if they have the medicine available. Customer service less than attentive. Informed store manager who responded that Walgreens telephone system takes a long time to get through to other locations. A multi million dollar corporation and a telephone system that doesn't work to the advantage to the loyal customer? Suggest the pharmacy under the control of the pharmacist and store manager, be advised that their customer service requires an attitude adjustment! (While all of this was going on another pharmacy customer became somewhat irate at the length of time and lack of interest shown by pharmacy staff). Walmart filled the prescription if 15 minutes.
Pharmacy-schedule 2 rx fill request denied, stating that although ID & local address verified, request denied because according to corporate policy the pharmacist needed to call doctor's office to verify script because zip code was in Orlando 32806 and my zip code is 34743, same as pharmacy. I used to fill rxs there yrs ago but pharmacist at that time was not very friendly. Health problems prevent me from taking traditional rheumatoid arthritis meds, therefore a scheduled 2 controlled medication is substituted for pain management. I was told to return Monday when office is available to verify rx. Security is one thing but this is demeaning to be treated this way by a so called educated healthcare professional. The rest of the store employees at least treat customers with respect. I should know, I'm a healthcare professional too!
This is the complaint I filed with my employer. The Walgreens pharmacy at 1305 S Greenfield in Mesa was SO SUPER RUDE to me when I called that I am actually shaking. I explained that I am a nurse that works for ____ Residential Drug Rehab and we are trying to fill some prescriptions this evening, and the pharmacy person, his name is Medine or something like that, basically treated me like I was a drug addict trying to plagiarize orders to get medications, and told me that they would not fill any prescriptions for me unless I brought in a hand signed doctors order, or had an electronic faxing system and assured me that they had never filled a prescription for us.
I explained we do have an electronic faxing system and that was what I had sent the order through, and that is the system we always use and it has always worked at which point he turned away from the phone and said, "Now she's saying we fill prescriptions for them all the time" like he was mocking me to his coworkers. On top of this another client is irate that her 10mg of Zyprexa is unavailable and also demanded that we fax it to the Walgreens, her order came out looking odd and the pharmacy guy said he didn't have time to help me with this and hung up on me.
I've tried to email, on Walgreens main web page, to no avail. The difficulty I am having currently, is that the Terra Linda, Ca Walgreens, is again, putting"out of order" signs, on both, the women's and men's bathroom, on Saturdays and Sundays. I come in, with my 79 year old mother, who needs a restroom, while I shop. I don't think, Walgreens, understands, that many of their customers, are senior citizens. I'm a little confused, at this point, on what it is, this store would like to achieve.
Are they wanting, to eliminate the bathrooms? Are they selectively, vetting, who they will let in, to the bathroom, and who, they will not ( the bathrooms, are locked, and a Walgreens employee, has to unlock, for each customer)? Are they discriminating, based on age, or disability? Are the employees, simply, lazy, and would rather, eliminate this service? Seniors, should not be treated, like this, it violates, the ADA, act ( the Americans with disabilities act).
I pulled my back, and suffered excruciating muscle spasms. Dr. Norman's office called in a prescription for a muscle relaxant, last Friday AM. Walgreens called me that they could not fill it due to insurance (Medicare), but that they were working diligently on resolution. As of Monday, 8/17 I got the same automated message, with no update. I was unable to speak to a pharmacist. The price of the much needed drug was under $20. When I went into Walgreens, I immediately offered to pay for this drug. Only then was it filled. If Walgreens were a true friend, someone would have called me and offered me the option of paying, intervening over a week-end of physical misery.
I can't believe that my 24 hour Walgreens will no longer off 24 hour pharmacy hours. You have the slowest pharmacy i have ever been to, waiting for a new script sometime is a 2 hour wait and if you are picking up a script i have waited for 45 minutes just to get to the window and the dive up is not faster, and now your cutting you hours. The only reason I use this Pharmacy is because of my work schedule i can pick up at 6:30 in the morning or 11:00 at night. for those who work the late shit you have made it impossible for us to continue the use you pharmacy.
I have been a Walgreen's customer for many many years and was delighted when a store went in about 3 miles from my house. Use it for everything. I have been buying all of our vitamins there but Imagine my dismay when I purchased Ultra CoQ10 for my husband for the umpteenth time at the price of $41.99 and discovered just by accident that it was sold at Walmart for $28.99.
Same brand same everything. So very disappointing. I have the photos to prove it. And I have since found it cheaper everywhere else among a few other things that I thought I was getting for a good price.. Will not be purchasing any of my vitamins at Walgreens any more. It will have to be a really good bargain that I have checked out thoroughly before I do. Same goes for most make-up. It is cheaper at Walmart also so will not be buying it at Walgreen's unless really good deal.
I love Walgreen's but now I am beginning to wonder about quite a few things.
Went in to buy Coke and saw that chewing tobacco was on sale. Sign posted the old price vs the sale price. Cashier was extremely rude. Rang up the items which the tobacco rang up at full price. Told her that the tobacco was on sale and she said no it isn't. I said mama the sign says 3.99 per package not 6.99. She said the tobacco prices were going up the next day. I said but that's not today. She called the night manager to the front which took three calls before she came.
The manager took the tobacco to the back. They finally decided it was on sale and gave me the sale price. The cashier then decided to tell me that even though the sign posted the sale price they didn't have to sale it for that price. Then she informed me that her dad was in law enforcement and she knows all the laws. Hard to believe someone of her age knows all the laws. Have e-mailed Walgreens and called customer service but not one response. This happened at the store located in Independence KS on 06/30/2015. Walgreens must not care about customers.
The store you have on Butternut and James in Holland MI has a lot of problems. I have been going there ever since you opened. I live right across the street, I have lived there before you even built that store, in fact 25 years. Every time I go in there lately there are so many new employee's and they are to young to sell alcohol and they are at the register's all the time; so you have to look at every other counter including cosmetics, photo and even the pharmacy to get checked out.
This was not a problem 6 months ago. I also get phone calls from your automated services that tell me I have a prescription ready and when I go there they say there is nothing for me. They keep hiring people that can not check you out because they are to young. I think you should start paying your workers more money so you attract more people that are able to handle selling alcohol, on top of that the pharmacy has went to far down hill it is not even funny. I have been going there for the 25 years that I have lived across the street, because it is so convenient for me. I think you need to look into changing who you hire and what age they are. I have worked in the customer service for many years, as my parents have owned 4 restaurants and the other places I have worked for.
I have a degree as a paralegal and also 3 years of business management. I work at a Country Club and managed there to. I am not the only one that has said this about this store. Please look into what is going on at this store and make some changes. I knew almost everyone that worked there by name and the same for them. Now it is a really big mess and you need to do something about it. Thank you for listening to me and hopefully you can correct this problem soon.
I am a customer at the Walgreen store located 8110 Hwy 100, Bellevue, TN 37221. Ron Norris works in the pharmacy and he is always condescending and rude to me and also my wife. Yesterday he argued with my wife and was not helpful at all with our pharmacy order.
This person has bad manners and is not the person to represent Walgreens. We are not the only ones to complain about this person. I am not the type person to cause problems or to be argumentative. The store is close and we prefer to remain a Walgreen customer.
I had just had gum surgery and took the prescriptions to be filled to the pharmacy. I told the girl who waited on me that I had surgery and needed the pain medication as soon as possible. Should not have been a problem as I was the only person waiting. She told me it would be 20 min. As I sat waiting the pharmacist got on the phone to order lunch. There was a new menu and so the pharmacist had to talk about what was on the menu. After 25 minutes I went up to the counter to ask how much longer it would be; and as I stood there I saw the girl that was counting out the pills drop one on the counter and then pick it up with her hand (that had just handled money I presume) and drop it in the bottle.
I asked the pharmacist if that was my prescription and he said yes. He said pills often drop on the counter often and are put in the bottle and that it happens everywhere. I demanded a new prescription and that he fill the prescription. He did. He said the girl is the counter of pills. Why couldn't she be the one on the phone ordering lunch and he--the pharmacist--fill the prescription? He was wearing no name tag and I asked his name and with a snarl he replied--Nate. This is not a clean environment. I do not expect dropped pills to go in my bottle.
Nate said if it had fallen on the floor that would be different; but, it just fell on the counter. But what about the girl's dirty hands picking it up? And how can a girl with no training be expected to count out pills and can it be from the correct bottle? It scares me enough that I think I should change my prescriptions to another drugstore.
On June 5, 2015 I went to the Walgreen store 071284 located at 14820 Cantrell road for the first time in Little Rock Arkansas. I purchased 4 bottles of Sally Hansen Miracle Gel to give to my daughters. They did not like the colors I had chosen.
Including tax totaled 43.58. On June 6, 2015 I returned the Nail gel to the store. the clerk was very friendly made the return in two separate transactions in the amount of 21.78 each one receipt showed 12:03 pm and the other showed 12:04pm. On June 8, 2015 one of the transactions in the amount of 21.78 credited back into my checking account. On June 9,2015 I called the store and spoke to Mr. Kennedy. he told me to wait another day to see if it hit my checking account. It did not. I called spoke to him again was told to come that evening he would tell. Mr Bradley. I went Mr. Bradley was at lunch told a cashier he was not aware of the situation.
She called Mr Kennedy at home. He told her what to do. She tried the system showed no record of the transactions at all. I then Mr Kennedy back on Friday June 12, 2015. Said he would have your posing system check it and call me back. Have not hear from him since, Spoke to Ms. White 6June 16,2015, she offered me a gift card when I spoke to her. I told her no I wanted my money back. This has bee a very unpleasant experience and Will not shop your store again.
My son was wrongfully fired from Walgreen's over an issue with cups at work. A girl named Molly at the Ava, MO location is lazy and is not a good employee. She told my son that he didn't have to work on days he had to work, and in November of last year we went in to have lunch and Molly was washing dishes in cold water, and kept staring at us while eating. It made for an uncomfortable experience. I won't be coming into that store again due to her behavior. Secondly, everyone liked my son's disposition and I feel that he was wrongfully terminated.
I was harassed by the security guard today at 10:50 am at the Walgreens in Roxbury Ma on warren st.He asked me for my receipt after I paid for my items. He saw me walk by with two items in my hand but did not realize that I went to the side register to pay for my items. He assumed I stole them. He did not see me with the bag when I was leaving so he should not have asked me for a receipt. I could have put the items back for any reason. I could have left my wallet in the car and placed the items down. I felt very insulted and embarrassed that he assumed I stole items from the store. He did not see me put items that I did not pay for in my bag. I think this was inappropriate and uncalled for.
I'm not in a good mood but will try to relate my many negative Walgreens experiences as best as I can. If this were just one experience I wouldn't bother but it happens most times when I shop at Walgreens. (I try to limit my stops). I usually drive by the store before I shop to see how many cars are in the lot.
Tonight there were only 2 cars so I figured I shouldn't be ignored and shouldn't have to waite. I had to pick up a prescription from the pharmacy. I received a recorded message the day before that my prescription would be late and would be notified when it was ready. I waited a day and was not notified. I stopped to check. There was one customer in front of me and her, the pharmacist, and the clerk were all having a discussion about anything and everything. I thought it might be a family reuinion.
When the customer finally left, the pharmacist quickly ran to the back to be out of sight. The clerk ran to the window looking for a possible drive-up. Either employee had the least bit of concern that I was standing in line for some time and would like to be waited on. I voiced my displeasure but they didn't seem to care. I left with part of my prescription being filled. I'm still missing part of what my Dr. ordered for me.
I'm too frustrated to return. I'll just tell my Dr. that Walgreens didn't fill it and didn't tell me why. This happens to me every time at this store. Maybe they just don't like me. Going forward I will find another pharmacy to fill my needs. I'm done with Walgreens and will not shop there again. I know I am only one customer and no big deal. I just had to let off steam. Maybe you could relay to your employees that they receive a pay check because of customers like me.
I filled a prescription at the Walgreens on Palm and Shaw and was told that my insurance wasn't good so I paid cash for the prescription they told me if I could show that the prescription should be paid for by my insurance within 5 days that my $120.00 would be reimbursed which I did today now they are saying they gave me more than a 30 day supply which my insurance will not cover so basically im out of luck the customer service there is horrible I don't understand why they would tell me this and not follow through on their end that they had given me to many pills if I had known this I couldn't been prepared for this.
I am currently on disability with very limited income and paying for my insurance out of pocket have been with walgreens for years getting my meds. I will be filing a complaint with the BBB because of this matter no one seems to want to help me to get to the bottom of things. if I had known this ahead of time I would have been prepared but in the past my medicine was covered 100% and the people there should take a little more time to do their job and inform of things first before saying I would be able to retrieve my monies. this has put me in a hardship. I will never fill another prescription with this store again and will tell everyone I know and all my 5000 facebook followers not to go to walgreens either. Horrible place of business.
Walgreens Hickory Hill and Knight Arnold Roads Memphis, TN. It's so obvious Walgreens pharmacy can't handle the sales volume
and they don't have enough employees between approximately 4:00 p.m. to beyond 7: 00 p.m. I brought my prescription up there about an hour ago. It still isn't filled and most likely I'll have to pick it up tomorrow after work instead of taking my medicine tonight like I'm suppose to.
They wrongfully are glad to make their customers wait 45 minutes to one hour and longer. This is terrible. This is one of the worst. Today is Thursday May 2, 2015.
I had a prescription from my doctor stating that My prescription be Claritin, they gave me there brand unknowingly. I got home and realized it wasn't Claritin. I instantly came back to the store to return it. It was over the counter Claritin, but because I use Flexible spending That's the way I have to do it. The manager of the pharmacist told me She could not take a box of unopened medicine back. I immediately transferred the medicine to CVS next door.
Walgreens never ask if you want there generic brand, but forces it on people. I am very distraught with Walgreens at 325 Parkway East; Birmingham, AL 35215. On this same visit, my son had amoxicillin. They didn't even give me a dropper, they never have enough pharmacist tech, always a long wait. I have been using Walgreens for years, but as of today, I have changed my mind.
Since the head pharmacist left Ontario, Oregon, in December, the service has been getting worse. They say they have not gotten prescriptions from doctor. After calling the doctor they said they had sent prescription but they would call again. Then Walgreens said they are out, then half hour later Oh we have it.
Also it takes 2-3 hours to get prescriptions filled. When are they Ontario Oregon Walgreens going to get a new head pharmacist? I do not want to change where I go. Some of the staff are really trying hard to help, but there are a lot of new faces that do not seem to care.
I called the Walgreens store on Cypress in West Monroe, La. The first time I had to wait 24 minutes before someone picked up. When I started to give my information, the tech or whomever, put the phone down and began to wait on someone at the counter. She finally hung up the phone. I called back and was placed on hold for 18 minutes. I called a third time and after 5 minutes someone finally answered.
The tech found my name and script and said " yeah ok, it will be ready at 1:30 and hung up. I have lived in San Antonio, Nashville, and Baton Rouge. Larger populations, busier stores, and I have never received this type of service. I am a loyal customer and will continue to be, but I just thought someone should know
By the way, I get excellent service from my Walgreens pharmacy at Jones Creek in Baton Rouge
This morning I had the misfortune of stopping by your 3646 N Broadway location. I had already been in the store shopping minding my own business when a group of teens came into the store. They came in went up and down an aisle and left just as quickly. The manager looked distressed and proceeded to follow me through the store. I am a middle-aged woman very clearly not hanging out with children and had already been in the store shopping for a while. I understand if there is a problem at the location but to treat the remaining customers inside the store lousy makes no sense, is indicative of poor judgment and poor customer service. She needs further training. On a positive note, at check out Stephaney was warm, professional and efficient. You need more employees like Stephaney.
I have had a lot of trouble getting my prescription for Lorazapam .5 mg for several months now. It is always on backorder. I had to go to a different pharmacy today because not one Walgreens in Albuquerque had it in stock.
I was just at a Walgreens to drop off a prescription. The pharmacist told me it is noted on my name in her computer to tell me to take my prescriptions to another pharmacy.
Yet Walgreens is the Tricare pharmacy and I have to go across the street to cvs and pay for my prescriptions!! Really??? Because of a nasty pharmacist. Somebody really needs to get in touch with this store. I will also complain to Tricare about this situation. The store is located on Gandy & Macdil. Tampa Fl
Please feel free to contact me.
I am writing in regards to an ongoing issue that is happening in this store for quite some time. I am now a current customer because my medical insurance has recently changed over to Walgreens. I thought I would have a great experience with the new change, but I have not since day one.
First of all, there is never staff on the selling floor in the evening hours, only one person and one cashier. I never see a manager and they only come out when the cashier pages them for approval or override is needed and then they disappear again. I have seen up to ten customers in line and only one cashier. Would you think that the manager could help out if there is no one else available? Once again, this is not the first time...
Now, most of my purchases are done in the pharmacy, again because of my insurance change. Whether it may be over the counter medicine, vitamins or my prescriptions. I usually go in the evening and there is an employee who can never find my prescription. I went yesterday 1/8/2019 about 8:10 pm. and again he cannot find my prescription. He checks the letter where it should be not there, walks to the right, walks to the left, now he comes back to the look at the computer and does the same thing all over again and still cannot find it. I really hate to say it again, but this is not the first time I had to encounter this with the same person. He really needs to be coached or trained again. He is not customer friendly nor efficient working in this department. I ended up leaving because it seemed that he was lost and I left without my prescription. Before I left I sought out management who was working this evening and express my frustration and experience. Again, they had to page him (Roberto) to come to the sales floor, which in turn he calls back the person to ask why do they need him instead of just coming to the floor. (the page was addressed customer service needed). In no way what so ever does he even apologize in regards to my experience in the pharmacy department. All he could say is ok about three times in a row. I also addressed to him about the lack of staff on the selling floor and he stated that he had other employees in the back doing things. To me which is unacceptable, if the store is full of people and having only one associate on the floor and others in the back. I did mention to him, then he should be on the floor to help customers if needed.
Everything that I have seen and mention does not seem to be the Vision or Purpose of Walgreens.
Thank You for your attention to this matter,
In regards to Pharmacist and Asst. Mgr (Tom)
I typically write notes recognizing great customer service however, that is not the case today.
I can not remember when I have been treated in such a disrespectful manner.as I was tonight at the Walgreens on Winn Road in Spring Grove Il. I went in the store to pick up 4 prescriptions and as always some other less important things as well. There were no other customers in line and I thought I was lucky to be greeted by the pharmacist on duty. I was immediately told that one of my prescriptions was not able to be filled as they did not have the requested number of pills in stock. I was told that they could be in next Wednesday January 9th yes 6 days away! I have had this happen before and they have given what they could and then the balance when they came in. I was told that they could not do that with a controlled script, and I can understand that. I asked if one of the other stores could fill it,,,, and I was shocked when I was told that they do not have time to call around to other stores and told me that I would have to call! I said that I did not think that was very good customer service to which I was told "too bad we are very busy". I spoke to Tom the assistant manager on my way out and explained how I was treated to him. Most managers would probably say,,, let me go back there and see what I can do,,,,, but no not Tom. I called and spoke to Tom about 8:45pm and asked if he found a way to help me. He said "they transferred my 4 scripts to the McHenry store". I never asked for that to happen. I specifically asked if they confirmed if that store had the requested number of Nucynta and could fill the script tonight. Tom said "yes except the script for Adderall as that is a controlled substance" I said that does not make sense as the Nucynta is also a controlled substance and also the pharmacist had told me that there was a hold up with my insurance causing the delay in filling that one. Tom told me to call the McHenry store to which I asked him for the phone number. He said he would get it for me and right after that I was disconnected. I called the McHenry store and spoke to Andrew in the pharmacy. Andrew was very helpful and he explained that the Adderall and Nucynta scripts cannot be transferred they require the doctor to call in a new script. To me that indicates that I was lied to by the pharmacist and Tom at the Spring Grove store! I would like to note that in 2017 I spent approximately $9,000 dollars and in 2018 I have spent approximately $12,501.00 with the Walgreens pharmacy in Spring Grove location only.
I could continue on but hopefully this gives you enough information to call me. As of tonight I have no idea if or when Walgreens is going to help me.
Was given an attitude as soon as the Arab woman at Walgreens in Merrillville, Indiana seen I was filling my script for Norco. I do not know if it's because she doesn't approve of them, I am a mix of Irish and American Indian, or she is just plain rude. My ACL is tore into 2 pieces, and is jammed under my knee cap until I can have surgery. Don't need an attitude about filling my script, never had a problem until this woman. I am a grown man, if she doesn't like her job, quit.
OMG! Even your store look up is BROKEN!!! It will not allow me to get back to my original printed version message to you!!!!!!!!!!!!!!!
I am having to retype everything, as it deleted my original message - twice.
My mother has a RX for pain in her legs possibly due to a dog attack which occurred a few years ago. She does NOT have a smart phone, computer, credit card,or any cash to pay. After several phone calls, being disconnected twice, much difficulty and explaining everything over and over to different people, I was assisted in setting up an account for your online pharmacy service. I set this up for myself and added my mother so that we could pay via your on line service for her perscriptions. I then find later that she needs a SMART PHONE to receive a barcode! I told several people that she DOES NOT have a smart phone. REALLY!!!??? Do you not have a system for payment that elderly persons can use? She is not the only person who does not have a smart phone. I had also called the pharmacy to pay by phone. You don't even take payments by phone!
WHAT A WASTE OF MY TIME!!!
I am left with the fact that I have an account which is not useable for the purpose that it was created! This will be deleted after I verify that the charge did not go thru on my credit card.
Contact me or not... I am sure that you will not consider the loss of my business as very important.
I want to complain about Walgreens in Ware, MA - I called Walgreens and ordered 3 prescriptions to be filled on the 22nd. Since Christmas fell in the middle of me picking up my prescriptions I ended up going to Walgreens on the 26th to pick them up. They were closed with no explanation as to why. I was already out of my Atenolol 100 mg. but figured 1 day wouldn't hurt. So I went on the 27th and saw fire trucks. Employees were in the parking lot. I spoke to the pharmacist about the Atenolol. She told me to go to Ludlow (half an hour away) after I just came home from West Springfield (which goes past Ludlow). Even if there is a problem, this is a pharmacy which should figure out a way to help people with their medication. I was a customer of Rite Aid, got forced to go to Walgreens and now am taking my business to CVS. You should have kept Rite Aid open instead of Walgreens because the pharmacy stinks! I have missed 2 doses of the Atenolol and have a headache. I told my son if something happens it is Walgreens fault.
walgreens sent a collection agency on a check which was good/but there error made it bad never checked /refused to help me/district mgrs./Palmaro/miller/Mario/Vilachez/ no return call/Villchez said she told other mgrs. tocallme/no calls/promised letter to me by 12/17/2018at latest /nothing/no return calls/
Hi! I just came from your store, located at 713 Brighton Beach Ave, Brooklyn, NY 11235. Your workers at the pharmacy part refused to take a payment from me and sent me to the front cashier. I understand that siting and chatting in the back office more fun than work with customers. I just believe that your people supposed to work on the work place.
Hope, you can do something about that..
Every month my husband gets the same 2 prescriptions filled from the same doctor they are sent in at the same time by the doctor.
We do not understand WHY every month the Pharmacy INSIST on telling us 1 is ready and the other is not. On occasions they have notified us shortly after he has left the pharmacy to say the 2nd one is ready but usually they make him wait a day. It doesn't matter if he waits the extra day to try and get the 2 together they just put it off yet another day. They have left him with no medicine playing this childish game. We are really fed up and ready to move his prescriptions since he already has to pass 3 pharmacy's to get to Walgreen's.
This is the very same reason I pulled my $4500 a month in scripts from this site and took my business elsewhere. This really has to stop & these people need to get retrained in Customer Service. Today when he called he was hung up on and then on call back no one would pick up the phone.
Here is his information
100 words I need 1000 at least. The store located at 8300 Watterson Trail is understaffed and slow to fill prescriptions. I had to go to the store 4 times in 11-20-2018 to pick up #1554736. I transferred from Rite Aid unfortunately. My prescriptions cost upwards of $3500.00 per month or more. I also fill for 3 family members. Annually that is $42,000.00 for me alone. This process of moving stores was absolutely terrible. Then when I think things are getting better BOTH pharmacists leave. So I had to start all over. Your company is getting Slammed by social media. I can't blame anyone that does. I myself may join these conversations. I fully expect an answer to this complaint. Get your act together Walgreens your better than that!!! Nicholas Schweitzer. 502-295-9475.
100 words I need 1000 at least. The store located at 8300 Watterson Trail is understaffed and slow to fill prescriptions. I had to go to the store 4 times in 11-20-2018 to pick up #1554736. I transferred from Rite Aid unfortunately. My prescriptions cost upwards of $3500.00 per month or more. I also fill for 3 family members. Annually that is $42,000.00 for me alone. This process of moving stores was absolutely terrible. Then when I think things are getting better BOTH pharmacists leave. So I had to start all over. Your company is getting Slammed by social media. I can't blame anyone that does. I myself may join these conversations. I fully expect an answer to this complaint. Get your act together Walgreens your better than that!!! Nicholas Schweitzer. 502-295-9475.
100 words I need 1000 at least. The store located at 8300 Watterson Trail is understaffed and slow to fill prescriptions. I had to go to the store 4 times in 11-20-2018 to pick up #1554736. I transferred from Rite Aid unfortunately. My prescriptions cost upwards of $3500.00 per month or more. I also fill for 3 family members. Annually that is $42,000.00 for me alone. This process of moving stores was absolutely terrible. Then when I think things are getting better BOTH pharmacists leave. So I had to start all over. Your company is getting Slammed by social media. I can't blame anyone that does. I myself may join these conversations. I fully expect an answer to this complaint. Get your act together Walgreens your better than that!!! Nicholas Schweitzer. 502-295-9475.
Terrible customer service and a total lack of professional response. Intrusive practice to check ID from adults of 50-70 years old to buy a pack of cigarets with personal exposing a total lack of ability to compute how much change in case of paying with mixed change. You need to cancel bad treatment of customers.
We have a complain on the CASHIER ( Iran lady around 63 y.o. heavy look) She was very RUDE and DISRESPECTFUL yellowing to us from the Cashier to the middle of the store saing no to tuch the samples ! where we were trying samples from Vichy ( and is imposible for her to see ,due to the distance) even there iwas a Lady at the cosmetics .Very unconfortable situation,which I don't think we want to came back to the Store anymore,
The Store is located at PICO and ROBERTSON Bvd Los Angeles 90035 phone # 310-275-2117
Thank You !
On October 24, I handed the window clerk two prescription containers which she logged into the system. I requested a 90 day supply refill on each prescription and told her I would return the following day which I did and I requested a third prescription refill. The store was extremely busy so it took some time to refill the third prescription. When the clerk handed my the prescriptions she said all three were there. When I opened the packages at home (10 miles away) I found that only two prescriptions had been filled and neither was for the 90 days I had requested. One of the prescriptions had only two refills so the most that could be dispensed would have been 60 days. (Yes there is a closer store which I prefer not to use.)
On a previous visit I handed a prescription request to a gentleman whose name tag proclaimed he was the shift manager. He said it would be a few minutes and went into the stacks. Twenty minutes later one of the clerks asked if I was waiting for a prescription. When I told her yes she checked and said we do not have the request. After she had my prescription refilled , on leaving the store I saw this "manager waiting customers on the front register.
I ordered photos last night at approx. 10:33pm (10/24/18) to be picked up at the Clovis, NM store (unsure of the store #, it's the only store in town). My order was for 2 photos I needed for an event this morning, cost was $1.43, and my guaranteed same-day pick up time was 11:05pm.
Upon arrival, at 11:05pm, I was greeted and treated very well by the employee who helped me; however, my pictures were not printed or ready for pick up. He printed them for me, but then was unable to print a ticket. He claimed that since it was after 11:00, the photo service had shut down and would not let him check me out. I explained that I needed the pictures, and I had the exact amount of $1.43. He called the manager, she sent another person up to tell me that they could not check me out, therefore I could not have the pictures. FINALLY, after a good 10 minutes, the manger came up to see what the problem was. She proceeded to tell me that the store stops printing photos at 9:00pm, and that she would give me the pictures THIS ONE TIME, but she's not supposed to do that after 11:00pm, and of course, without proper check out. Just so you know, I order pictures from this store a lot, and my order was placed well before 11:00pm.
Needless to say, I was pretty irritated by then. What should have been a quick in and out took me 20 minutes! To top it off, I explained to her that my photos were guaranteed same-day, and I came at the exact time they were supposed to be ready. She proceeded to tell me that when you order on line, you take the risk of not being able to get photos same day because not all Walgreens stores are open at the same time. I said to her, "Your store is open until midnight. I knew that when I ordered the photos or I wouldn't have ordered them." She said. "The computer doesn't know which store you order from, It's just an online order. Any store can print them." Clearly, she missed my point.
In summary, I left unhappy, even though she did finally let me take my pictures. My order was NOT ready as promised, I was given a speech about how I basically should have had my order in before 9:00pm ( your site says NOTHING about that for this store), and I was made to feel like it was my fault for ordering the photos so late. Keep in mind, this store is open until midnight. Should I not be served after 11:00pm at a store that is open until midnight? Especially when the service was guaranteed upon order?
I would like to be assured that if and when I place another on line photo order for this store (which I will) that this store will serve me up until closing time if necessary. I have never ordered pictures so late that they could not be ready for pick up before midnight. If there is a policy that this store does not print photos after 9:00pm, I would like you to direct me to that policy so that I can make myself familiar because I tend to order photos late in the day on a regular basis. This is the first time I've ever had a problem.
Thank you for your time.
Hello, my complain is in regards to an employee, "assuming" he was the Supervisor of the night shift, he behaved very Rudely, and with the intention to "intimidate", me and my friend, we asked for baby diappers, he only (mumbled to our question); and he was treating us, like if we were going to steal the store. He was following and staring at us. The store had NO custmrs other than us, i asked for a plstic bag, from a clerk at the register due: to me having extra items when i walked in, the (Suprv) said NO that Customers (ARE ONLY ALLOWED TO HAVE A PLASTIC BAG DUE TO A PURCHASE).
I have to say i had NEVER been treated with such a SNOBY ATTITUDE at that store. Me and my friend, have been frequent customers of, this, WS but certaintly NOT anymore.
I am 62 years of age and do not understand why I must have my driver license scan to buy liquor and what is walgreens doing with the picture that they took of my license I do not need to show my id when I buy my meds from walgreens
I was in wall green in saint clair shores, Michigan, I brought cig. the lady said you have to show Id. now that's ok really no big deal, but when she scan my lic. and now all my information including my lic. number. I am not pleased. we all know that there are scammers out there just looking to information on everyone. so tell me why you have to do this. diane.
I went into Walgreens in Smithfield NC on Hwy 30 on October 17th and wanted to buy my children a pack of Trollis. They love the candy but I wanted the RR (Rewards) There was signs posted in front of the candy saying there as a misprint in the ad and that I could not get RR. I asked the lady that was working and she said they are not able to do anything about it. I am in a group online that shares different deals at different stores and I see several others posting their shopping experience at walgreens and It made me very upset. Is this true that there was a misprint and if so shouldnt they have still honored it since it was in all the ads? Customer service did not try hard enough to keep me as a customer, they let me walk out the door. I am very displeased at the outcome of this.
Rude and belligerent cashier who refused to assist with merchandise and told me to go to the grocery store. I'm disabled and all I wanted to do was get my stuff and get the hell out of the store and go home. Anyway, the store is #16514 4300 Curry Ford Road Orlando, FL 32806. I have the receipt but was unable to upload at this time. The date was 10/18/2018 and the time 3:33PM and the RFN# 1651-4216-0442-1810-1803.
What kind of nonsense is this that I have to provide proof of age at 67, to buy a pack of cigarettes. You better start using common sense instead of listening to the PC police
Waiting time in line or drive thru, first they messed up my prescription, they informed me I have to call my insurance provider, insurance provider informed me Walgreens incorrectly entered the wrong codes and provider. Thus creating longer waiting time and extra days in picking up prescription, WHY
Complaint Regarding Walgreens Pharmacy Call Center
I live in Roswell, NM, but my Rheumatologist is in Lubbock, TX (approximately 300 miles away). I was in Lubbock for a doctor’s appointment and treatment for Rheumatoid Arthritis and came down with Sinusitis. I saw another doctor on 10/15/18 for this condition who accepts Blue Cross/Blue Shield Centennial insurance. The doctor sent the scripts to a United Market Pharmacy. Unfortunately, this store does not accept my insurance. This pharmacy suggested I either call the doctor and resend to Walgreens. The doctor’s office would not resend and suggested I ask for a transfer between the stores.
I called the Walgreen’s Pharmacy Call Center (806-762-0522, located in Lubbock, TX) and explained the situation. I was assured Walgreen’s accepted my NM insurance and they would transfer the 3 scripts to the store on Slide and 50th streets. This was at 4:27pm. Hearing no update, I called the same number at 5:24pm and was told the prescriptions were not found at a CVS store. I restated the scripts were at a United Pharmacy on 50th Street. They said they would call there. A few minutes later the Center called me and said they were having the scripts transferred to the aforementioned Walgreens. I called the Center back at 6:00pm and asked for an update. I was assured the scripts would be ready in 30-40 minutes for pickup.
I went to the store around 7:30pm. The Pharmacy staff had NO transfer paperwork and had received NO correspondence from the Center. I was concerned. Having no faith in the Center, I asked the store staff to check on my insurance and if it was accepted. Staff also called the Center to ask about my requests. Meanwhile, the Pharmacist was on the phone with the Center trying to get the transfer! I called the Center at 7:48pm. I asked about the status and was again reassured the transfer was done and the scripts were ready for pickup. I asked how that could be since I was at the store and no one knew anything about the request. After a long pause, I was told by the center that the woman I needed to talk to had stepped out but would be back in a few minutes. I said I would hold for them. I received a very curt response of, “ok” followed by a hang-up disconnection on the center’s side! How many other sick customers have received the same treatment? If it was an accidently disconnect, the Center had my phone number and could have called me back. No such call came to me. Therefore, the disconnect was deliberate.
Store staff told me my insurance was NOT acceptable but offered to fill the scripts. The discounted total would be over $200. Not having that amount, I did not get the antibiotic I needed. I paid $27.67 for the remaining 2 scripts. My family had to drive from Lubbock and Roswell last night to hand off my antibiotic.
Here’s a narrower list of my issues with this whole situation –
1. The Call Center deliberately and consistently mislead (lied to) me 4 times about -
a. BC/BS Centennial insurance NOT being accepted. Told me they checked for acceptable.
b. Willfully mislead me and the Store staff about the transfer of the scripts which did NOT happen until 7:48pm; not at 4:47pm
c. Continued to lie about the transfer and availability of the scripts and when cornered them in the lies, they hung up on me.
2. I have a compromised immune system and must have immediate care, or it goes into pneumonia within 24 hours. My health was jeopardized by the Center’s lack of care, negligence and deception.
3. It is apparent the Center had no intentions of fulfilling my request from the start. Had the Center been truthful from the start, I could have gotten the scripts filled before other pharmacies closed.
What Actions Desired –
1. I had to pay out-of-pocket ($27.67) for 2 of 3 prescribed medicines in me. I am requesting an immediate reimbursement of the funds. Otherwise, I think this is a scam to force customers to purchase prescriptions at full value, near the end of store closing.
2. I am requesting a response answering how this treatment happened and what actions will be taken to avoid in the future.
3. I suggest a review of procedures, policies and verbal procedures.
4. I recommend written reprimands for the Center staff for the flagrant, consistent and continued deceit which caused a delay in receiving my medications, endangering my health further and resulted in 2 family members handing off the medicines by car. The gas amount is approximately $50. I am formally requesting a reimbursement for that amount too.
I would like a phone or email response before the end of work on Monday, 10/22. Failure to notify me will result in this document being forwarded to the both NM and TX Insurance Regulatory Commissions, Blue Cross/Blue Shield feedback (my verbal complaint was logged today), as well as the CEO of Walgreens, et al. Other sources will be contacted as needed.
On 10/17, I attempted to submit my complaint via the online Walgreens complaint form. Unfortunately, upon hitting submit the screen reset to blank. The message said,”…unable to submit request. Please try again later”. https://n-www.walgreens.com/pharmacy/privacyComplaintForm/privacyComplai... I was able to submit the online form on 10/18 at 1:55pm (CST) https://n-www.walgreens.com/mktg/contactus/contact-us-forms.jsp?tier3Id=...!
My contact information is as follows:
6 W. Vista Parkway Circle
Roswell, NM 88201
On a positive note, I would like to compliment the Walgreen’s store staff, especially Lizzie for their sincerity and assistance. Their level of care, genuine concern and professionalism is what I am familiar in receiving. I commend them all to you. They did their level best to serve me and correct the grievous errors of the Call Center.
Your Pharmacists Ming Thrin at store # 6699 has refused to fill a prescription from my doctor. This is unacceptable patient care. I have filed a complain with the Georgia State Licensing Board against Mr. Thrin. I will file a complaint with the Ga. State of Consumer Affairs if this is not resolved quickly.
I was a customer of the Rite Aid Pharmacy located at 3401 South Broad Street Chattanooga, TN 37409. Because Rite Aide was purchased by Walgreens, my prescriptions were transferred to the Walgreens Pharmacy 3550 Broad Street Chattanooga, TN. I am in Pain Management and have prescriptions of Oxycontin and Hydrocodone. My Oxycontin is due to be filled tomorrow Oct. 12, 2018. I called the pharmacy a few minutes ago to ensure the drug was in stock and could be filled on that date. The pharmacist technician informed me, before I was finished asking my question, that I would have to call back tomorrow. I explained to him that I was aware the prescription could not be filled until the 12th all I wanted to know was the drug in stock and could be filled tomorrow. He said they didn't have the drug in stock and would have to order it next THURSDAY! I told him not was not acceptable that I had to have the medication or I would go into withdrawals and that he needed to get the drug from another Walgreens store. He informed me that was not possible that they could not transfer drugs from one store to another. He was very rude and quite frankly had the attitude that's your problem not mine. I am in the process of having my prescriptions transferred to a different pharmacy and not a Walgreens. Your customer service at this Walgreens is terribly.
The Walgreens at 960 North Ave. in Bridgeport CT the Pharmacy is the worst Pharmacy I have ever been to and I will never go back to that one or any other Walgreens because of it. I had abdominal surgery I go to drop prescriptions off they tell me it will be an hour that's fine I decided to wait in car I go in after an hour and I'm told it will be 45 minutes, there have been a couple other times I've been told an hour and what they really mean is three hours. Last Friday I call my doctor for him to call and refill my insulin I go in hours after my doctors office is closed and they tell me that prescription was never called in i go in on Monday to get another prescription and the guy says I have two and I asked about it and he says you have the insulin I question it because the office is closed weekends he tells me it was called in Friday. Then today I call my doctor cause I need syringes for my insulin I go there four hours later and the girl tells me they are waiting for my doctor to call them back that's bull cause there is a receptionist that always answers the phone it's a small practice and they don't let calls go to a voice mail plus I dont understand why they would need to talk to my doctor about the syringes I just picked up insulin yesterday how else am I supposed to use it. Me and my family spend a lot of money at Walgreens and none of us are ever going to another Walgreens again.
It's irrespectfull for the patients does'nt have enough sttaff working on 960 noth ave bridgeport after the flodding accident happen last week on our corrent location woodside pharmacy.
Brit,the pharmacist is now telling me when I can take or not take my epilepsy mdicine. My insurance only covers 60 of 90 of my medicine. My husband has to pay the rest.We wasted 2 buss passes to find out she wouldn't let us have it. she not be able to determine whether I need it or not. Someone should have a serious talk to her. Thank you
PATIENT JAMES R HARRIS , D.O.B 04/03/1984
After my husband got discard from San Joseph's hospital we went directly to the pharmacy with his 2 prescriptions. Employees card him put his information on the paper we wait for about and hour or longer, whit those 2 prescriptions we have 5 more to pick up for James R Harris (My husband). We paid a little more than $100 dollars and go home. Next morning August 9th my husband who was in pain is looking for his medicine for pain relieve and as he couldn't find it and count all the prescriptions we pick, he decided to contact the pharmacy.
Which a very rude person who answer the phone at the pharmacy told him that well that's to bad, because James need it to contact the hospital now in order to get a new hydrocodone prescription.
My husband didn't said anything because he wasn't feeling well.
When I find out about this phone called, 2 days later. As we where picking up my own medicines from my favor Walgreens pharmacy on Elliot & 48th street. And talking about this incident with the pharmacy employee; she nicesly sugets that we need it to get in contact with the store Manager at that pharmacy where we have the incident so the Store Manager could take a look at the cameras and find out what happen to Jame's prescription of hydrocodone.
Then go back to that store request to talk to the store Manager who I believe his name is Jason and after he ask and check the Camera's he find out of course, that we weren't "lying" .
Because the wait was very long, Store Manager offer at this point to give James a called next day when he resolve the problem.
Which by the way this phone called NEVER HAPPEN. We decide after waiting and waiting to go back on Sunday, and the Manager we spoke with (Jason), wasn't working that Sunday. We left a message with the Manager on duty that Sunday.
Next day Monday the Store Manager finally call my husband and what was our surprise when he told my husband that none of his doctors or the hospital will give them the prescription.
Off course they wouldn't refill it again, this is a pain killer,that by the way James had to tuff the pain out because of the unconpeted work at the pharmacy at 51st ave and Baseline. Well we are very disappointed that not only James prescription got "lost" . but his name was at the hospital and his doctors when he didn't even knew what the pharmacy was trying to do.
What a shame the pharmacy contact his doctor's even the hospital, like my husband is a drug addict, requesteing a refill.
That is totally unacceptable. Off course we don't need that prescription anymore but we need and answer we need this matter to resolve, some how I don't know how but we need or better yet my husband and his doctors need to hear that it was the pharmacy employers who misplace or used James's prescription. The month of August ended and no one has had the responsibility to said anything to us . This is not the way that WALGREENs should treat clients, specialy the ones who spend a lot of money at the pharmacy. We are extremely disappointed with all this mater.
Whit this note I really hope that someone listened and give some answers. A prescription like that can't absolutely NOT GET LOOSE.
In the event you can get me please contact my wife Ledy (WIFE) at 602-748-8034
When I asked the Pharmacist on duty at the Walgreens store at Campbell & Ft. Lowell, Tucson, AZ if I could get a Shingrex vaccine today I was told that the supply of Shingrex they had was on hold for those who have already gotten their first Shingrex vaccine. When I checked the GSK information site on Shingrex it said the 2nd shot can be given anywhere from two to six months. I find the logic here a little weird since the Pharmacist said they must get it in two months. Was she misrepresenting the facts or was she simply misinformed? Either way no vaccine, no sorry and no referral. Just wait until we call you. That I am a veteran, have a great deal of chronicity or any other health factor was not considered just incomplete and inaccurate information was used to deny me a vaccine that is trying to prevent the 1:3 seniors who will get Shingles from happening.
Ray Kemp 267-602-0683
My number one complaint is Walgreens in Racine, wi on washington ave, no one ever answers the phone in the pharmacy dept. I lived in Caledonia for 22 yrs and never had as much problems as when I moved recently to this location. I wait on average at least 28 min. or more everytime I call the pharmacy. I can understand once and a while, but this is a regular occurance. Also they are very, very, very disorganized, recently there was an issue with my sons insurance covering a certain mg. of his medicine so they changed the mg. to add to what he was taking already, but instead of switching them out, they gave me the wrong mg. and if I would have just given them to my son he would have been over dosed! The label on bag said 75mg, but the bottle inside had the 150 mg, so my son was already taking 150mg and if I would have just added it to what he took he would have been taking 300 mg instead to 225 mg. of Veneflaxine( sp?) . The pharmacist apologized and gave me some points on my walgreens card to make up for it. I let it go, but with all the issues with not answering the phone and I have to physically go in to talk to someone is outrageous. The pharmacy department needs to be completely restructured from management down, they do not know what they are doing here, and the disorganization is unreal. I saw another customer that was given some points on his card as well along with an apology. I wonder if they messed up his medicine as well. The store is great, the pharmacy is not. They need to have someone to answer their phone, also when I had to go in physically, the phone is always ringing and ringing. EVERYTIME...waiting over a half of an hour just to speak to a human being is unbelievable. Not happy at all with service in the pharmacy department. They need a total overhaul.
I went to the Walgreens store on 60th and Brown Deer Rd. to pick up a prescription and to get a few items. Once I got my items which was the 2 packs of toilet tissue for $4 and went to the checkout in the front of the store. At that time, I asked the cashier for a pack of Kool 100's in the dark green pack which she gave and she rang my items up and I paid for them and was about to leave. My sister was with me so I told her to hold my bag because I had forgot to get something else that I had needed before I left the store. I went to the back to look for some Jiffy Mix which the store did not have, so I got a half gallon of milk and some frozen fruit bars and went back to the front of the store to check out. At that time, the line had gotten kind of long so they announced that there was no waiting in photo so I went to the back to photo to check out. I had my pack of cigarettes in my hand and as I approached the counter the cashier (white) asked me if I had paid for the cigarettes and could she see my receipt. I asked her why did I have to show her a receipt for my cigarettes just because I was carrying them in my hand. She asked had I purchased them at that store and I said yes and she said it was store policy to ask for my receipt which I did not understand because in order for me not to have paid for them, I would have had to go behind the counter while the young lady was ringing up other customers and take the pack of cigarettes so common sense should have told her that I paid for them in the first place. She was very rude, and her tone of voice was very discriminative. I have never felt so disrespected and embarrassed in my whole life. The receipt was in the bag that I had told my sister to hold but she had already walked out the store and went to the car. I told her I did not have the receipt and told her to ask the cashier up front did I pay for them. She actually had the nerve to holler to the front of the store with a store full of people and asked the young lady to verify that I paid for the cigarettes, and the young lady did not know who she was talking about at first until she said "that one right there". I mean this was totally uncalled for and very unprofessional and disrespectful and embarrassing. All the customer looking at me like I stole something all because of the cashiers action. I will be filing a discrimination lawsuit against that store as soon as possible. I did speak with the manager once I got home and told him what had happened and he said he was glad that he was made aware of the incident and that he was going to have a talk with her. He asked me if I shopped there often, and I said yes so he offered me a ten dollar gift card which I don't want because I will not be shopping there again. The manager that I spoke with said his name was Kevin. I don't know if or how he reprimanded her, but its a little too late for that because apparently she should not be in customer service. I have been In customer service for over 20 years and I can't fathom myself approaching a customer as she did. Again, she left me feeling disrespected, hurt, and embarrassed. I am not a thief and I don't appreciate being treated like one.
The Cleveland, Ms. pharmacy is consistently understaffed with one employee dealing with customers. It generally takes five to ten minutes to handle each transaction not including the wait for a prescription to be filled. Today I waited in line with four people in front of me and left after twenty minutes.
I came into Walgreens Pharmacy 34th and king Dr chicago on August 16th at about 10:45am after leaving the Doctors office.I did not feel well. Barbara Ann waited on me. She attempted to charge me for all of my prescriptions without checking my insurance. I couldn't pay 24.98. I walked away. After examining my insurance card while still in the store, I noticed that it said no copay. She didn't apologize she gave it to her co-worker to check. Then she said it had to go back to the Pharmacist. He told me that he had other things to do and would get back to me in 5 minutes, So I left and went to white castles. When I came back and the pharmacist gave it back to Barbara Ann, she rudely exclaimed that she had a costumer! I Told her that I was a customer too but she said I had to wait and I said no problem. I politely waited for her to finish the other customer. When she finally got to waiting on me she was not apologetic for making me wait again or for almost over charging me. I am not surprised. This woman has never smiled and nearly always has a funky attitude. She has no empathy and compassion and does not belong in customer service.I have been in customer service for nearly 40 years and would never dream of treating ANY customer the way she treated me, especially not one in pharmacy waiting on prescriptions. I have been coming to this store 3-6 times a week for 27 years. I have never seen this woman smile. She was rude to me and didn't even say thank you when She gave me my bags so I just took them and walked away. This woman is not a good customer service person at all. I always feel strange vibes when she waits on me but this is the first time I chose to speak up about it because I was ill.
I want to no why,,, walgreens has the rights to tell me who I can and cannot send money to using western union,what gives you's the rights to tell me. Where does your company get the right to stop me from making any legal a transaction in there store,now I want something done or I will file a civil rights volation with the BBB and file a lawsuit against your store , I want something done about it now
Having purchased Walgreen's dental tape and dental floss to replace the floss I had been using, turned into a horrible experience. I thought for sure a Walgreen product would be exceptionally superior. Not so. Now I am left with having no alternative. The tape shredded as I was using it and the floss was not very waxed and thankfully did not cause any problems.
My complaint is about going to the South gate store I went into to use your ATM machine and after I ised it I told the person I was with that I needed to use the restroom went to the back of the store and tried the door to the bathroom and it opened so I went in and closed door and locked the door put Fannie pack down on floor and pulled pants down to use toilet when this tall white man had white clothes on jeans pop the lock on the door and opened it when he embarrassed me to death as a result of this I want the management fired a if it ever happens again I will be back I think they were doing that because of the person that was with me David Melcher better not do what Melcher wants do u Understand or fired
Ive been shopping at walgreens forever ive seen so many employees at that store and never have i had a problem with any of them i can show u receipts of all the times ive purchsed there i never spent less than 50 dollars almost everyday i go and buy stuff i need on a daily basis because its close to my house its not first time this person its rude and has a poor customer servic but tonight he took it beyond the next level, not only did he humilliated me but he disrespected me and i will sue the store if nothing gets done he embarrassed me by saying i stoled from the store he said it infront of other people not only did i offer for him to check my bag but i offer to walk with him so he can see where i put the merchandise this is the most embarrassing experience ive had at this store and he used profanity infront of several other people and i will not tolerate this not only am i sueing the store but i will do whatever it takes for him to apologize to me publicly and i hope the store does the right thing and follow thru this bad service.
After shopping many years in Walgreens I cannot express how disappointed I am in not being able to find what I want. If I go in for makeup they are out of it...if I go in for vitamins they don't have what I need...the list goes on and on....but the most annoying is when they advertise coffee or bacon. I have a raincheck for Oscar Mayer Bacon 2/$7.00 dated 6/28/18. I have gone back to the store numerous times and they NEVER have it. One associate told me they NEVER get it in and I am beginning to believe that.
And the corporation has the nerve to advertise Oscar Mayer bacon 2/$7.00 in this week's (7/22 - 7/28) ad. I stopped again today and there was none to be had! I would also like to know why this product it placed on the very lowest shelf (inches from the floor.) When I asked why it wasn't higher up so people did not have to literally get on their hands and knees to get the product, I was told that it was the law?? and they had to place it there...I am a senior and it is no fun trying to get these products out of the case.
It seems to me that this is a form of false advertising to get people into the store hoping they will buy other products. I will not hesitate to contact the proper authorities if this practice continues in my local Walgreens in the Villages, Fl. on Mulberry Lane.
I look forward to receiving a response to this email.
on july 25th i was in a duane reade store located on duane and reade street i was in there 3 times for the day trying to make a purchase the line was long there was one register open with like 12 customer on line this store was very smelly i could not make my purchase because the line and no staff. so i did a western union receiving after my transaction at the computer i went to the register to receive my cash and i was told receiving was done at one register and the register was close i told the casheir it was impossibe since it was like 4pm this store need better management ,theres never enough register open never enough staff always smelly smells like a dead mouse and always long line its 10register and 1 cashier,better management.
Went in to Walgreens, here in Maryville MO, pharmacy drive thru and it's blocked by two cement trucks that are doing construction on a business the next lot over. When I told the manager inside the store, about 20 minutes ago, she smirked and laughed. How inappropriate and inconvenient. They should have never allowed the drive thru to be blocked and the manager should never have laughed. I was the 3rd person in less than five minutes to say something. Something should have been done. We will discuss taking our business elsewhere if we can't access the pharmacy as it's intended to be and the manager has no respect for Walgreens customers.
I filled my prescription from my pain Dr after 9 days I noticed my bottle was alot lower than it should be I counted and realized I was short 60 pills you can tell the bottle is to small for the amount of pills I was supposed to get I spoke to pharmacist even showed him the bottle he rolled his eyes said it sounded fishy and come back mon to talk to manager when I did he saaid he would look into it and get back to me. I have mutiple serious health issues including a terminal illness In the time i have been getting this medication Ive never had 1 request for an early fill I was always compliant following every rule. Because of how long ive been on this medication the withdrawl is unbearable most likely I will end up in the hospital. The fact that I have never had an issue with my medicine and the fact that I have a terminal illness and the fact I have been on this medication for a long time should be enough for them to correct the situation but instead they are taking a very long time to do a simple count and making me suffer agonizing pain and withdrawl. There are over 3500 complaints of this pharmacy shorting people serious medicine I asked the question on fb and 89 ppl in my city stated they have been shorted by this pharmacy
About 4pm i went in to Walgreens to pick up money from western union.I ask do have western union Mrg said yes.But we have and issue with it.Well my opinion on this is She was not trying to fix the problem.This money was for gas.to go back to work.
On June 14, 2018 I took a prescription for Hydrocodone/Acetaminophen 7.5-325 to my Walgreens located at 2800 W. Mallard Creek Church Road in Charlotte, NC. They first told me I needed prior Dr. approval. I contacted my doctor as soon as I got this call, they called me back within 30-45 minutes and said it was taken care of. On June 18, 2018 I called the pharmacy and ask it if was ready, after being in much pain over the weekend , and again they told me it need prior approval. I contacted my insurance which is NC Medicaid, and they told me it had been approved on June 14, 2018. By this time I was very upset and called them back, and let them know that my insurance and my doctor had given their approval, and why was my prescription still not ready? The pharmacist said it must be something wrong with their computer, and it was not perfect. I felt this was a lame excuse for someone not doing their job. On July 16,2018 they said my prescription was not ready due to my insurance, again I called NC Medicaid and spoke with Megan and she told me this medicine had a approval until December 11, 2018, and that the pharmacy was trying to treat this like an override and it wasn't, that there was a billing error on the pharmacy's part and she also gave me a toll free number to give to the pharmacist to call to clear up this matter. When I called the pharmacy back and spoke to the pharmacist and tried to tell her what NC Medicaid had told me she was rude and told me " if I would get off the phone she could make the appreciate phone calls" ( don't know the pharmacist name , but she was on duty at 12:30 pm on July 16, 2018) Is this the way you conduct business? If so I will be looking for another drug store. I suffer from Rheumatoid Arthritis, and Fibromyalgia and I am disabled from it. When I get just my pain medicine filled sometimes it takes up to four days, but it hasn't always been this way. I don't understand it at all, but feel your staff need better customer service skills, and need to do their job correctly instead of giving out excuses like it is the computers fault.
I had a shingles shot at my local Walgreens and within days began to suffer with "frozen shoulder" which has caused me great pain, limited my activities,and cost me over$400 in physician office visits and prescribed PT sessions. In researching my pain I find a connection between incorrectly administered injections and shoulder pain. I feel Walgreens has some responsibility here and I want to discuss this with a corporate representative.
3621 Apal ache e Ridge
I was empathetic to the woman since she was complaining how she had no help and listen to her insult a previous customer. I asked her to please not assume and that I had only 6 coupons. This situation is not in anyway a hassle. She proceeded to scan my items and when I gave her my coupons. I stated everything is under federal and legal grounds. Also by your stores limitation. All rules are abided and I'm so sorry that you went threw a horrid situation from someone before me. I was caring and endearing to the associate. I placed my credit card into the payment processor. Before my transaction was fully processed. The Walgreens associate scanned another customers item. I calmly stated that my payment was not completed. The Walgreens cashier started to yell at me and state that I was humiliating her in front of another customer and that I frazzled her. She stated I insulted her. Amongst many false allegations. I remained calm and replied that I was just answering her questions and that she was humiliating me in front of minor children and please call a manager. The manager arrived the associate ran out, I can say I don't feel as thou the situation will be properly handled and that possible district management must intervene. The sale associate was provoking, angry, made a criminal dispute, harassment and I felt threaten for my safety. I feel as thou the employee was guided by racial infliction. Under no circumstance should I be denied to make a purchase. Denied service. Denied by just looking at my family and I. To be insulted and falsely blamed for an associates error. I was not the person to blame. And due to the skin color of the customer behind me, I am confused on what exactly was her reason of cause. This is the 2nd incident this happened and nothing has changed. I can say the Walgreens associate humiliated my family and I. She defamed my family. My husband and I just moved to the area. My husband is the United States Marine Recruiter. The cashier without probable cause publicly defamed the Corp in front of a potential applicant. I honestly felt as if I should have contact law enforcement when woman ran out, Was she going to hurt me. Was she going to hurt my 6 year old daughter. Her assistant manager let her run out. Would he allow her to physically assault me. I honestly would like for someone to take this matter serious.
Dicrimanation neglect rwfuseial to return merchandise disrespect mental abuse harrasnent i purchased 4 items and defevmctive prouduct nin validation of 13000 rewardpoints faleafied info not fillibg medication noncopliance theft by swindle i have beento youre stores several times andyoure emplyees refuse to refund any time what so ever i am a upstanding retired seniour cittezen and and filing suit fraud by youre pokcys and crimanal behaviournand yiy will be exposed to the media 6125166428 grb.
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