Vodacom Complaints Continued... (Page 1)586+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
I called in at 09:30 on the 03rd of May 2019 to cancel my policy as we are emigrating. I had the rudest consultant that told me it was not his problem and that I should have called in sooner. He couldn't give me an amount to pay in to cancel the contract, and that it was too bad. He then just hung up the phone after keeping mute for a while. . . . .Is this the type of service you extend to clients after years of support? Never not paid a premium? I want to take this a whole lot further than just here. How do I escalate this?
whenever I attempt to purchase whatsapp ticket I constantly have insufficient amount though my amount is sufficient for the product and when I restart my fone the 1c should always dissapear somehow which now makes my amount insufficient to purchase the product.goodbye vodacom I am moving to telkom I am so done with your incopetemce
i took my phone for repairs in March at vodacom eastgate and till today i have not recieved my phone , they then sent a message from repairs saying my phone was still going to be sent back without being fixed because apparently they where trying to get ahold of me and they could not when i called they said they will be sending it back and that its the Insurance fault.When i called the insurance and told them they called vodacom and and they said they will be giving it to the consultant to process again and they will call me which they didnt i had to call back and they said my phone was ready for collection when i went to the store yesterday it was not there and they were telling me its still at the repairs and they didnt know why
What is the problem with Vodacom service in Robertson, Western Cape? More than a week of intermittent service experienced!
Fault reference 1-34328794051356 has NOT been resolved!
Again this morning "No Service". Hundreds of Vodacom customers in our area (Robertson, Ashton, McGregor, Bonnievals have "NO SERVICE" off and on and off again for the last 5 (FIVE) days. As a paying customer I DEMAND that Vodacom take serious steps towards resolving this ongoing problem once and for all.
Please take note that I hereby give notice of my intention to log a complaint with ICASA. A copy of this complaint WILL be included!
Hi my complaint is with regards to my contract premiums. Initially when I took my contract it was on r340, it then went up to r390. When I called to query they said they increased it because vat went up to 15%, obviously he couldn't do math, after calculating it for him because he insisted it was right he then came back and said it was to cover marketing cost and better signal, which does not affect me however I let it slide. It's now gone up to r408 without any communication, if I don't receive a refund and adjusted premiums to what I initially signed up for, I will take this further. My contract is ending, how do I trust u to renew it, and it's not going to happen, and I will be sure to notify as many people as possible as to what happened to my premiums to make them aware and use another service provider. You are A bunch of thieves as far as I am concerned!
My network is verry slow now for the past 2 weeks fix this I can do nothing!!!!!!!!! My youtube is so shitty just because of your network. If this problem doesnt get solved im switching back to mtn. Fix your shit Vodacom. You tel the people you are the leading network in SA but right now you are the shittyest one. Fix your fucking shit!!!
In February I did an upgrade on my data contract which included a laptop. I specifically told the consultant I want a silver laptop and not a black one. I said this more than twice but to my greatest surprise a black laptop was delivered to my address. I then called the Vodacom customer care (as if they care) center and told their stupid consultant that I do not want the black laptop and they must cancel the upgrade and fetch their laptop.
They have never fetched the laptop and my calls to get them to fetch the laptop are never recorded according to their consultants each time I call. They have debited my account with the upgrade fees and for the new contract that they are FORCING me into. I’m not getting any help from their customer care consultants. THEY STILL HAVE NOT FETCHED THEIR BLACK LAPTOP AND SEEMINGLY THEY WILL CONTINUE DEBITING MY ACCOUNT ON A MONTHLY BASIS.
I had a contract SIM and I paid my out standing account of R884 last year but now I can't XDS say that you never send them a letter to say it's paid. Know tell me if I paid this from my bank . Way can't you send them a letter to say it's paid?
I am so disappointed with the service received from you guys. I actually called inquiring about the router which was on promotion and we agreed about everything. So nou whn its time to receive my parcel i only got the sim card and i called in trying to lodge a complaint, i was advised that the router special ended long time ago and there isn't much that they can do to assist. I needed that router so that it can assit me with my assignments as i will be writing in June, but no now am delayed. I feel like i wasn't treated fairly as your valued customer.
....no service.............weekend off whole day...on from early evening...then off next day...same story........and now today when i need to make EFT payments....NO FRIGGING SERVICE AGAIN!!!!!!!!!!!!!!!!!!!!! DO I GET A REBATE FOR THE TIME I HAD TO PAY FOR BUT GOT NO SERVICE!!!MAYBE IT IS TIME THAT I START CANCELLING MY CONTRACTS PIECE BY PIECE AND GO TO A UNIT THAT WORKS....BECAUSE MTN AND CELL C WERE UP AND RUNNING!!!!!!!!
ROBERTSON AREA - WESTERN CAPE
I bought 7 GB of data yesterday and they have added the amount of rand value to my bill, but i have still not recieved my 7GB of data?
I want to know what is the next step as i will not be paying for it when the monthly bill comes.
As you can see from the first image i have bought 7 GB of data yesterday.
The second image is the amount of data i have and that is only the data i had to buy again this morning.
I took out a upgrade at the Vodecomshop in Greenstone shop noL93. Went to the shop and a sales person by the name of Ricarda attended to us, did the necessary documentation, and then was told that we had to pay 150 to swop information from my Huawei to the new Samsung A30, which i think is a cheek seen we are have a contract with Vodecom, Ricarda gave us wrong information to download from one phone to the other, and forgot to give a sim swop. I went back on Monday to speak to the manager and asked why we had shoddy service by Ricarda, and why do they charge R150, the so called manager, refused to cooperate with me and my husband, she had an attitude, and should be not working in an eviroment like that, I asked for her name and she refused, I also wanted the owner of the shops number she aslo refused, she told me to get out of the shop and called security, Far as i am concerned I dont need to be bullied by inefficent staff, and that women needs to be dealt with. Very unsastified customer.
Rochelle Fisher 083-6401234
Fraud was done under my name because a vodacom consultant failed to verify if its me, an upgrade of 2 phones in different places was done under my name using a fake id,names,id number is me but the picture is not me,that unknown person took Hauwei P20 and S10,one was upgraded in Roodepoort and the other one at the Glen shopping center,this is torturing me as i dnt understand how the consultant didnt see that the id copies are not the same,the application form also is not valid no adress,no email just name and surname even initials im F.O the person was writing F.M even the signature,i am really not going to pay for something i dont even own,need your help ASAP,i even feel like is an inside job.
Customers seem to be just numbers, no system in Vodacom sitting in a store at mall of Africa, one qualified person to deal with issues, no appropriate queuing system
Applied telephoniclly for a new contract for two routers. Informed that my application failed due to negative information from Experian. I contacted them no negative information on my record and no query on their side from Vodacom. Contacted Vodacom again the only comment I received again I cannot be assisted and there is nothing Vodacom can do to assist with the new contract. Where to now?
My wife purchased a phone, iPhone XS on contract from Vodacom Shop at Clearwater Mall on 1 March 2019. She did take out a comprehensive insurance on the phone.
The sim card that was used on the phone was a pre-paid sim card which was linked to the device and to the insurance. On the 10th of March 2019 the phone was stolen and it was reported to the Hillbrow Police Station.
I then went to the Vodacom Shop to submiit a claim.
The Insurance Co. did not honour the claim because they say that there is a "cooling off" period for 3 months because now it becomes a pre-paid device because of the pre-paid sim card but the device was taken on contract. I was not told any of this at the time of purchase and the documents that i signed for insurance did not say anything about the" cooling off" period. The moment the pre-paid sim card was put in, I should have been notified about the cooling of period but was not told any of this.
I made several visits to the store to try and resolve this matter but to no avail. The store also acknowledges that there is no such clause in their documents.
The manager at the store, Mr Nlompho Segoapa tried his best to assist me, but he has to wait for management for answers.
And I also like to point out that we have been customers with Vodacom for over 10 years and its sad that we have to go through this.
Vodacom is as bad as Telkom, absolutely useless service.
morning i called around feb 2019 to cancel my other vodacom contract on the 0721719959 number the consultant that assisted me ms tshabalala n said ive been a loyal customer of vodacom for long.she said im gonna see a decrease on my next month statement which is march month on my debit on my 0793167005 number.it was decreased the next month.she never explain that it was an upgrade ive been calling your call center ever since been taken from tower to post.three weeks ago been told it has been processed but when i call the 135 custumer care still getting an sms saying my upgrade is 2021 may.the other consultants listen to the recordings of that day they fully agree with me that it was a fraudulant upgrate
thank you for your assistance in advance
naphtally thebeitsile Erasmus
Good day, please can you sort out the signal strength in Brackenhurst, Albert on, Kalkoentjie road, as I cannot download anything, even Facebook battles, it is now beyond a joke, please assist urgently.
I was contacted by a salesperson and was offered a new sim card because I am such a good client. I told the person I am not interested but he kept on telling me about the benefits. He assured me that my cell nr would not change etc,etc. When I went down to the Vodacom office for help they warned me that my nr is going to change and that the sim is only for data. I think your sales people is misleading the clients and it is the second time this happens and I think it is time to rapport Vodacom to the consumers board. The Invoice nr K1467453 Pin 5114 PUK 72533267 is cancelled today 25/04/2019 by your consultant Tasha an Afrikaans speaking girl. Please confirm the cancellation.
This started yesterday when i call Call center. They send me to pillar to post i dont know what is their problem, all i want is explanation on my account of which they are not able to respond.I have asked them to put through Account dept but it seem so difficult to do so.This is not the first time. 0820789640
Three weeks ago i have taken a Vodacom Wifi Contract from Bluff Towers retail store, till date i have been complaining about the poor reception,
Nothing has been done, only me calling in to complain & messages sent from vodacom stating that their busy with my complain.
It is now rather frustrating that I have to pay for something that does not even work, which is totally unfair.
something needs to be done as soon as possible as i would not want to cancel the contract due to me experiencing worse service from TELKOM.
A booster was mentioned on one of the calls i had with Raees Khan from Retail store.
Thanking you in advance.
Hello, I need to get a status update as to when SR190419-378087 will be addressed by Vodacom Tech Support, please.
Three weeks ago i have taken a Vodacom Wifi Contract from Bluff Towers retail store, till date i have been complaining about the poor reception,
Nothing has been done, only me calling in to complain & messages sent from vodacom stating that their busy with my complain.
It is now rather frustrating that I have to pay for something that does not even work, which is totally unfair.
something needs to be done as soon as possible as i would not want to cancel the contract due to me experiencing worse service from TELKOM.
A booster was mentioned on one of the calls i had with Raees Khan from Retail store.
Thanking you in advance.
It is with utmost disappointment that I must send in a complaint. I have been at Vodacom for approximately 10 years, but I am seriously considering going to another network provider after this happened.
I am going to sum up the order of events on a numbered basis to let you understand the order of events better.
Order of Events:
1. Booked in my phone on March 19th, 2019 at Highveld Mall Vodacom Repairs, with job number 12982545. Was told it would be fixed in 3-5 working days.
2. Sent to advanced repair centre on 30 March 2019 ( 11 days after booking it in at Vodacom) I was told then it would take 5-7 working days.
3. Was received @ advanced repair centre on 2 April.
4. 4 April it was received at Vodacom Highveld Mall. It was not repaired, the screen was sticking out half way on the phone. The attendant said he would escalate the case with his superiors.
5. Booked in AGAIN on 9 April with job number 13002145. This was 5 days after it came back from the advanced repair shop.
6. Received @ advanced repair centre on 10 April
7. 12 April dispatched from advanced repair centre.
8. Went to Vodacom on 15 April. Was told the technician broke it even more, but the parts have been ordered to fix it. Was told that it would be fixed on Wednesday 17 April
9. On Wednesday 17 April when I got there I was told that they haven’t fixed my phone yet it would be fixed on Tuesday 23 April (36 days after I booked it in the first time!!!!)
10. Then Tuesday 23 April they said it would be there the next day.
I stayed at Vodacom since getting my 1st phone because of good service, but now I can’t say that Vodacom’s service is nearly as good as it must be. I am insisting that Vodacom give me another phone (Samsung J6 - Same phone I booked in, or even a better phone), because it was broken even more in the hands of Vodacom. If I don’t get attention from this letter I am going to be forced to escalate my concern to head office.
I look forward hearing from you.
Louwrie Gerber 23 April 2019
I have been a Vodacom customer for as long as I can remember (more than 20 years). I have NEVER fails to pay my account to my memory, however I probably did pay a couple of days or one day late some time ago. It is simple if you don't pay your account the service provider terminates your service. My service was never terminated. I erectly applied for credit for a financial institution and was horrified to find out that Vodacom have black listed me for not paying my account. I would like to have details of the event according to Vodacom and after long standing relationship would like to hear the view from Vodacom that would justify black listing me?
I got robbed of my cellphone ,I went to a Vodacom shop and submitted the documents ,after two days I called the insurance department 0821952.the first consultant told me that she cant see my documents on the system,,i called the Vodacom shop and spoke to the consultant that helped me and she told me that she did email all the paper work ,I called the insurance again and I was told that my claim has been approved and I have to pay R618.I THEN WENT TO VODACOM SHOP TO COLLECT THE PHONE WHEN I GOT THERE I WAS TOLD THAT MY CLAIM IS NOT APPROVED .I told the consultant to call the insurance then she said their offices are closed ,,I was so disappointed on this bad standard service .up to now I don't have a phone ,,I wont recommend Vodacom to anybody .
After upgrading my Phone I have done 3 sim swops now and Vodacom is unable to get the Sim activated / provisioned on the network. Now the 3rd day.
Two weeks back I called your customer service regarding an outstanding balance of R55 on my advance, which is supposed to be cleared as I paid on the 23rd of March when I paid my monthly bill as it was added on it. To this day I have not received an assistance , instead I received two sms stating the has been resolved which is not true. I don't know how many I have called for assistance but all I get is these ref no: 1-3431 7992221307 and 1-3432 0392999562. What irritate me the mostly this is not the first time I have the problem with you. So I think you might as well disable my access to your airtime advance as it clearly no use to me. My number is 0662209289 should you wish to call but only if you have resolved my query, otherwise don't bother.
In June/July 2018 I took out a contract with Vodacom for a wifi router. In March 2019 I moved to the UK. knowing that I could no longer use the data on it, we put the contract in my moms name. This in itself was extremely difficult and frustrating. after Vodacom confirmed that the transfer from my name to my moms was successful and that I had nothing left to pay, I am still getting emails from vodacom stating that I have outstanding amounts - which is impossible might I add -. needless to say Vodacom has been a nightmare to deal with.
i went to vodacom Melyn to upgrade and open a new contract. i filled in the forms for the new contract with p smart 2019 then i changed the phone to p20 lite. The consultant told me that they don't have p20 lite in stock, i opted to wait for their stock. after a week i asked them if they can't get the p20 lite from other surrounding stores. They said they couldn't get them. I personally called vodacom Kolonade and the cell phones (p20 lite) were available. I then cancelled the contracts with menlyn because they were not willing to get the cell phones for me. I then upgraded 0760903909 and open a new contract for 0797882687 at Kolonade. Each cell phones (p20 lite) were R289.00 per month. With their additional costs they were R319.00 each excluding insurances. vodacom debited R230.00 for the new contract. End of the month they then debited R4679.73 on 29/03/2019. I've been taken back and forth from 30/03/2019 for my refund with no success. i want my money back and the service that i received is unacceptable. I called vodacom three times with no success. My last call reference is 1-3422985408707
NO service for FOUR MONTHS.
I recently moved and had an existing contract for fibre internet. I began the process of relocating by sending in the needed details on 14 JANUARY 2019. As we heard no response we made numerous phone calls and was told on 18 February 2019 that our relocation process has ONLY then been started. Eventually the outsourced company installed our line on 1 MARCH 2019. AS OF THEN we have NOT been able to get our line configured by Vodacom. We have made more than 60 phone calls to Vodacom, including to a Business Operations Specialist called PRECIOUS SKOSANA, who up until now has not replied to my previous 4 emails I have sent her. The last contact we had from Vodacom was with her on 4 April in which she informed me that is a technical issue and that she did me a favour by escalating it to a "Stephan" who is to fix the issue and a "Kim" who is to activate/configure once it is fixed. She gave me a number for this "Kim" but after hundreds of attempts all calls have been declined by her.
Once again we have phoned and emailed but no one replies or can help us configure this line!
HOW CAN I HAVE BEEN PAYING FOR A SERVICE FOR 4 MOTHS WITHOUT IT WORKING??
I can't receive calls anymore on my number 0720946514. I tried calling 135 but no one is answering the phone. They say I will get sms chatting Link but the sms says' something went wrong, try later' they don't give option to talk to consultant anymore. Can you please allow me to access the consultant? I am not comfortable with chatting, it's inconvenience for me.
I canceled my Vodacom account in 2016 after the 2 years contract.. In May 2017 Vodacom started charging my closed account,with out my consent.. No statement or contact was made from Vodacom. In October 2017 a debt collector start to harass me regarding outstanding payments. After long hours and lots of wasted airtime and having to take a days leave to Vist Vodacom no one could assist me.. I eventually got help were the agent showed me for some reason the account was reactive 5 months after it was closed.. I sent this to the debt collector who said they will setyle this with their client Vodacom... 3 months later and still ongoing another debt collector is harassing me with the same issue... Again I request a proper statement.. Still nothing.. I sent them all the paper work still nothing.. Everyday a agent harrasses me everyday I revive threatening sms.. I whish you as Vodacom could sort out this issue it is from your side as some hasnt done there job propply and I am now being harrassed over nothing.. Please assist.. This is very frustrating. Regard Wayne 0836388048. I'd 7204215267080
Bought a new Huawei phone on 03/03/2019 and also pay for tempered screen that was not in stock, 6 weeks later still no stock, excuses from your sales men Mr. Nathan from Wingtip branch Tel. 0124922905 Very bad service from Vodacom
Total lack of urgency and customer care to restore my fibre WiFi/internet MAC 14A51A42569F. Fault reported to voda fibre on monday 8 April and after daily follow ups eventually Vuma were contacted on Friday 12 April. Vuma then quickly restored the line. Voda fibre need to learn from Vuma about excellent customer service. This same situation is the second time within one month with voda fibre. Totally unacceptable and very unprofessional. Please reply. Thank you
i bought WhstApp Bundle for the 30 days. I am not receiving whatsApp messages nor can I send messages. I only have access to my messages after I have bought nternet data. I find this very disturbing and unacceotable. My MB balance has been 848.73 for the passed five days. it is up to the 6th of May 2019.
Mme Matlhodi Madiseng
082 456 0209
An ugrade was done in 2016 using my name and only to find out that a phone was delivered at Kingsway clinic Gauteng whereas i stay in limpopo.I never requested an upgrade and was never consulted until i found a statement for a monthly payment of R1100 .I reported the case to the complaints office,Vodacom forensic and submitted affidavit but i am not getting help.
I lodged a case with Scorpion until last year when they inform me that the case is closed.
All of a sudden i am getting calls and threats from vodacom demanding payments.As i write this complaint i have forwarded all the affidavit and specimen of signatures to email@example.com ref:14031432 today as they requested them again.
How on earth must i pay for something that i don't have.
Kindly assist me because this case is affecting my credit record.
I up graded my wifes tablet, they told me it will be here Thusday , then I had to call them on Friday. They had a lot of atories. Again to day I had to call them a d had to compete with staff menbers screaming and laughing so loud I could not hear the person on the other side. Not cool at all.
Vodacom customer service Garden Route Mall is a disgrace. We have been waiting for a cellphone upgrade for almost 2 weeks now and still nothing. No one has contacted us with regards to an update. When they were called the woman couldn't evens say who was the lady that sent in our order for a new phone. Really vodacom is this the service a faithful long time customer gets? I really do not recommend anyone going to vodacom garden route mall... customer service leaves a bad taste in ones mouth!
I have taken out a contract at Vodacom Ceres South Africa for R199/two years. Not one month into the contract cost is jacked up without any notice, to which I would have objected. Now Mr T Felix who sold me the contract refuse to get back to me. How is this acceptable or even legal. A cost was agreed to, set for two years. How can Vodacom now steal extra money?
My phone was send for repairs 16 March
Got it back 1 week later with deep scratches on screen that wasn't damaged when it was send in.
Sonerset west vodacom centre escalated this and up to now no phone or feedback.
They do not return calls
Hi there.I have a signal problem in Brakpan central area and if it goes on I have no choise but to cancel my contract.Vodacom keep sending me promotion messages but they can not sort out the signal problem.The way I see it is that vodacom is money driven and not customer driven.So please stop sending me crab and sort out the signal.I can not live with emergency calls only.
Why should I pay for my calling line id or network synchronization every month R9.50. This is not far.
I need to do a pre-paid sim swap, went to Vodacom Maponya mall and spoke to Kgomotso Ngakane (I hope she gave me her correct name as she was not wearing a name badge). She refused to assist me with a sim swap as she was demanding proof of address. This is not my first sim swap and I have never been asked for the POA unless if the number is a on contract. Can I have assistance on this urgently as I am closer to Maponya mall at the moment and do not need the unnecessary delay. I can be contacted on 0825008383 for now, I will await feedback from you.
I asked for fiber relocation it's been 2 months now no service has been delivered and I have been billed for a service I'm not using .
Vodacom does not provide good service next step in taking them to consumer complains because they are holding me from going to another provider as they keep debting money from my account without proving the service .
I am utterly disappointed in the service received by vodacom. They negatively impacted my credit rating even though I I have paid up and settled my account. I requested a settlement letter from them today 11/04/2019 and was advised by their disrespectful employees that I will have to wait for 14 working days. I HAVE BEEN WAITING FOR A MONTH NOW! I know my complaint here will not be attended to as they have no consideration for their customers
In 2016 I have upgraded my contract with Vodacom. A contract was signed with a certain amount agreed. When the first payment went off, Vodacom took over R500 extra that was not agreed upon. This carried on for months before it was rectified but no credit was passed to my account. A few months down the line I phone in to Vodacom to find out about how to increase my minutes per month. The sales lady sold me that day extra minutes for an extra R160 to my account. After that the next payment went off over R1200, again Vodacom took extra that was not agreed. The sales person in the branch assisted and trying to solve this issue once again. I struggled to get assistance from Vodacom as a whole and had to phone in to the consultant and head office often to find out what is happening and why are the issues not solved. No one of Vodacom bothered to phone me back. I have spend so much money on air time to try and solved this. I went as far as the CEO Client Liaison, she advised me that my "special" was superseded as i have requested more minutes. No one told me anything about a special and that my account is now over R1200. Again I contacted the consultant with a new issue, he confirmed this is not the case and he will solve it. for a few months in 2017 the consultant advised me to not pay my account as there is a credit. off coarse I listened to him as he knows better. Because of this the to the records of Vodacom shows i owe Vodacom over R4000. In the mean-time this consultant left the branch and still assisted me not informing me that he is no longer there. with a lot of frustration as I do not get service from him I contact his manager to find out he has left, this was in February 2019. I eventually got to close my account as it has expired in January 2019. But I cannot take out a new contract with any service provider before this is not solved. the manager from the branch where i initially upgraded is trying to assist me with another consultant. vodacom has established a credit of about R3600 was noted on my account but never passed. No one is getting back to me regarding this. I have been without being able to phone out on my phone even though i could still get incoming calls. since Tuesday that is not true any longer. Vodacom has scrapped my number without any notice or approval and no one can get hold of me. I still have not received any feedback on why this has happens and when it will be fixed.
We are in 2019 STILL NO SERVICE and STILL THE ISSUE IS NOT RESOLVED
I have been a client for over 10 years, but this was definitely my last contract I will ever renew with Vodacom. I will most definitely not refer any of my friend or family to Vodacom.
I have never received such distasteful unhelpful no service before. Shocking.
Vodacom will definable not be the leading service provider for long.
WHY does Vodacom feel it necessary to send out an SMS at 2:30 IN THE MORNING to tell me that my "anytime data" has expired, especially when I dont have anytime bundles but do have air time available ? No message at that time of the night should be sent by a cell phone service provider, as there is no service they provide that is of such importance that it cannot wait until the morning.
Vodacom deducted and extra R900 from my account. I logged a complaint and Vodacom acknowledge that they made an mistake. I asked that they pay they money back into my bank account, witch they didn't do. Because of this mistake, I have missed an account payment on another account and now I have to pay interest. I am not happy with your service anymore vodacom
I purchased a R33 sms bundle on my cellphone on the 5th of April 2019, and although the R33 was deducted from my airtime and I received a confirmation sms stating that I purchased an sms bundle, the smses are not showing on my balances, and everytime I send an sms it is deducted from my airtime.
I tried the whole day (9 April) to contact customer care, just to be told that due to a high number of calls experienced I must call back later - TO NO AVAIL, since I still have not been helped regarding this issue. It is also not the first time this has happened - the previous time I just bought another bundle, but this is getting rediculous. I cannot pay for a service I do not get. As a long time Vodacom client, this is not the kind of service I expect from my cellphone service provider.
Had three emails from Customer Care but issue still not resolved. Re: Vodacom Customer Care Reply - Authentication Response Ref: 0008~2ZHD
What does it help to complain, nothing gets done about the complaints
In October last year year I was moved from my Smart s package to another which I disputed as the consultant did not give correct information over the telephone , Vodacom confirmed my dispute once listening to the conversation and they reverted me back to my old package but the dates where never reversed , the last upgrade I did was in May 2017 and should surely come to an end in May this year.
I have visited the Vodacom store in Kolonade who indicated they cannot help.
I have visited Vodaworld who indicated they cannot help I was given an e-mail to send the information to still no joy
I have logged three calls over the past months to Vodacom
the following calls have been logged
How does anyone get any type of feedback on how to handle this situation it is really frustrating that there is no where to get assistance from such a large organisation.
I was robbed last night my contact phone and it was not insured, I want a new phone as i was treated unfairly regarding insurance.
I upgraded with Vodacom recently, After receiving my phone i tried several times to contact the insurance department to insure my phone, but i was told by the customer care consultants that there were having difficulties transferring to the insurance department. I was given an email by one of the consultants to email the insurance department, which i did on the 2nd of April 2019 but i was never contacted or received any reply to my email. i called again and i spoke to someone who claimed she worked for the insurance department and she promised to email me insurance documents, she also failed me cause i have not received anything. I called this morning and i was given to email address form someone who claimed to be a manager to forward the email that i sent to the insurance department and again i was failed because i was given 2 wrong email addresses. I called again and i was told that the last time i spoke with Vodacom consultants was yesterday when i reported my phone missing,which is a lie. I have attached the email that i sent on the 2nd.
I can be contacted via my Email or 0825427362 form 08 :00 am til 17:00
I ordered a tablet online on the 27th March 2019... The tablet I ordered was a Samsung Galaxy A7. On Monday the 1st of April a Samsung Galaxy A6 was delivered.Today when I checked to set up the tablet I checked that it was the incorrect one. I am pissed of at the fact that people are so incompetent in doing their job a 100%.. Is this the exceptional service that you guys advertise for??? Charging a customer for an expensive item but sending a cheaper version??? I want the item that I ordered. I called Vodacom now and as usual there is no help...I want someone who is capable of sorting this out to contact me....
Hi , im a vodacom user , the level of service you provide to clients really sucks , the fact that you are one of the leading networks in africa ,but cant resolve small issues , is really frustrating.I dont know how you appoint and train your employees but thats also part of the problem , I have an Iphone , on that phone I have insurance, the charging block broke and I had to log a claim for it to be repared , as if you could we live in beaufort west ,small town in the karoo and you only have a vodacom chat here , so I asked the lady thats wrong there , what I need to apply for the claim and she said nothing , just a contact number ,I went to do the claim and suddenly I needed a copy of my id ,im a very easy person so I went back and provided her with it the following week , as Im also a employed person that cant sit in a vodacom store all day , my phone was away for 3 weeks , and your mosselbay repair what eva , couldnt fix my phone , then we logged a claim for a new on , your employees also taking there time to do so , its a week and a half later and my claim was approved after calling the department verious times , myself coz the assistant from your employees here is very poor and I dont give a fuck attitude,I need to get my new phone and once again your chat store here doesnt have stock ,and the one lady working here needs to order and thats also time consuming as I am waiting 5 days already since last week friday that the claim was approved .And now the lady here cant get the phone and just alot of bullshit that ive heard before . This is not how you do business and this will be my last contract at vodacom , once it is done
Vodacom sales agent phoned me on the 20.03.19 offering me a cheaper wifi data plan than the one I was currently paying and he advised that the new contract would replace the old one, but I received an invoice this month and they billed me for the old and new data plan.
On the 12 February 2019 I call the upgrade department and chat with a gentlemen Mr Kashrut, where I explained to him that we have
A serious problem with the Vodacom network in Nigel, and that I want to cancelled my data contract and go over to Telkom, because Telkom have
A special on for 20 GB of data day time, and 10 GB of data night time and a Huawei router per month for R 199.00, I explained briefly about the problem and bad coverage in our area, where he convinced me to stay with Vodacom and help me with the same package and a Huawei router, but the data will be 20 GB day time and 20 GB night time, where he log a request to the back office to get information from the network
department that there is a problem in our area, to migrate my account, because I still have 5 months left to upgrade my contract.
On the 20 Feb 2019 I called in again where I received this ref number 1-3429205118440, and the call centre say they still busy with the process.
On the 11 March 2019, I called again because it was already over the cut-off time so solve the problem, and speak to the network department
Mr Judo where he admitted that there is a problem and that Vodacom is working on the coverage in our area in Nigel, where he wright a report and put it on the account so the solution expert can process the request, where I received this ref number 1-34302365313981.
On the 13 March 2019 I call the customer centre, and insist to speak to a team leader, where I talk to Mr Kia and he explained to me that he will look in on the request, and waiting on the recording to listen what was promesses to me, where I received this ref number 1-34303342754301.
And up to now I still waiting on any feedback at all, i would love to stay at Vodacom, as per verbal promises, I still waiting, and nothing is happened.
My contract ended in January 2019. I contacted the call centre in February to cancel the contract.
I was advised that the contract is cancelled and there would be no more deductions.
Since then Vodacom has been deducting every month.
Now, who do I go to to get service?????
Received a portable WIFI router on 4 March 2019.
it does not work and i have been trying to phone from my Vodacom phone and no answers or just pathetic voice recordings since then....
i want to know how i can proceed to cancel this as i have been debited for something that has not worked since the 4/3
i cannot be penalised and will not accept any costs or anything. Total waste of time
really shocking and considering i have 4 contracts with Vodacom
To rate you as a one is far to good for you spineless sharks, who go against their promises to customers. I entered into an arrangement which one of your people at your accounts department. to have the full balance paid by the 20th of April 2019. Surprise surprise, vodacom goes against there word and disconnects my phone. I have been trying all day now to resolve this with no joy. Please can you get someone to contact me, preferably your CEO.
I have recently purchased a USB charger from your branch at Waterstone Mall, Somerset West, Western Cape.
I could see that the package was opened and the item used.
I ask the sales lady for a sealed package.
she told me that I should not "worry" if the product does not function satisfactorily i must return it with the receipt and she will replace it with a new charger.
The product charges intermittently and I returned it after two days.
It was the same sale lady and she said she would just check with her manager.
The manager refused to replace the item and said that she checked it and it worked on her car.
The matter of the fact was that I was given inaccurate and false insurance that the item will be replaced if I am not satisfied. and had to wait so that the manager could test the device - notwithstanding that I complained and were told it would be replaced.
It was such a degrading experience I will never ever buy something from a Vodashop again.
It was the most unprofessional shopping experience that I ever had.
(ID: 950824 5161 081)
declare as follows:
During June 2018 my cellphone contract with account number I4 525535-4 expired and I had an option to upgrade my phone and in the process renew my contract.
I was telephonically contacted by a marketing person from Vodacom, providing me with the option of upgrading my phone telephonically.
The phone I upgraded to, a Samsung S9 Plus, was delivered via courier to me.
Upon delivery I noticed that the tamper seal of the box was broken and the Samsung cellphone was pink.
I immediately contacted Vodacom and informed them. The marketing person I spoke to from Vodacom informed that a Courier will collect the phone from me and that they will reverse the upgrade and cancel my contract within seven (7) working days. I was also informed that I had to go into a Vodacom store to open a new contract.
The pink Samsun S9 Plus was collected by the Courier 2 days after I reported the situation to Vodacom.
I went to my nearest Vodacom store and requested to open a new contract but I was informed that the contract was in fact not cancelled.
I explained to the representative of Vodacom at the Vodacom store the background as set out above.
I was assured by the representative of the Vodacom store that they will escalate the matter to get it resolved.
Since visiting the Vodacom store and after being informed that the contract was in fact not cancelled, I spoke to various people from Vodacom to try and resolve the matter.
I contacted the Head Office of Vodacom, went into the nearest Vodacom store and spoke to various Vodacom representatives including cancellation managers and every time I am assured by them that the matter will be escalated and resolved.
However it has been almost a year and I receive phone calls from Vodacom on a daily basis and the matter remains unresolved.
Would like to complain against a consultant that I spoke to on 18:49 on 5th April 2019.
She was very rude as I wanted to speak to a manager to direct me to another consultant that he/she might think could resolve my query as the African authenticity female (not being racist please I am just trying to be more specific) could not assist me and wanted to give me a number to a department that has to change my number again etc . She clearly just wanted to get done with the call.
Also she put me on hold for quite some time while I was still busy speaking to her she cut the cut on hold .
I would like some feedback on this call and also the recording of this call please.
If I don’t get any of that I will then take this complaint further thanks.
I am very cross with vodacom customer care because there is no feed back or help. On upgrading I was given the wrong details and looked like a fool cause I was told 0822925927 is R199 per month but was in the end charged R289 and I asked why to the upgrade dept. Could not explain why, eventually calling after 3 times I was told an insurance was on that cell number, how uncalled for. I have been trying to get through to the insurance dept and there is no answer or goes dead, this is very unprofessional. I then try to get through to customer care and it's stated that my calls have exceeded for the month the calls will be billed on calling vodacom. I have paid vodacom R2700.00 monthly not a small amount and get NO SERVICE OR HELP. I have come to a dicision that if a CEO from vodacom does not call me on 0726957068 I will cancel vodacom of immediate effect and vodacom wants to take matters further I will NOT take this as I will take this matter further on how I have been treated.
Call the call center regarding my router which now show I have a balance of 4Gb from the 10gb that I receive every month on the 1st ,I hardly use my mobile router and do not understand how I consumed 6gb in 4day ,my issue was not resolved and was told “simphiwe “who works in the solutions dep would assist the call was transferred to her and the was no response,I tried calling in several times and I was not assisted till now .Service was very poor
Phoned by your sales dept. offered me 2 routers as an upgrade on 2 of my lines. Did not tell me they came separately. Received 1 box thought they contained both. Got a call from Ram to do delivery, thought I had both, and they cancelled. Realised then only had one. Contacted Ram within 30minutes, told me can't do anything contact you. I did and was sent from one dept to next then eventually told contact of 5 working days, which I did and was then told promotion ended and now R229 instead of R149. Sent me to outside Vodacom who told me they can not help, have not the same promotions. Phoned again this morning and cancelled because they have already deducted the R330.00. Will refund R150. Upset because I wanted the router. After all these years with you thank you for not service
I gave upgraded my old labtop contract with old big sim card in that red and white vodacom device.
I received the new tablet with a small sim ....put it in the tablet...but no sevice I phoned to have it activated. But was told only the end of the month !!!!
Why I have already a contract with you why cant the new sim not work ??
Cant they do a sim swob ?? i want to keep the old number
On 12 February 2019, I spoke to Mr M Galawe, a Vodacom consultation, he inquired as to whether i wanted to subscribe to a new Vodacom package. He indicated that the package would include the following 100 minutes, R165 airtime and 10 gig for the first 6 months and thereafter 2 gig per month for the remainder of the contract. I asked him repeatedly whether this package was available including the 100 min and he confirmed it. Based on what he explained I then signed up to the package. When the new package was activated the 100 min was omitted. For more than a month I am following up with Vodacom on the minutes and the service has been extremely poor. The initial ref no was 1-34298417345645. I was told that the IT Service Desk was reviewing the recorded conversation between Mr Galawe and I to establish whether he indeed indicated that the package would include 100 min. Last Thursday I spoke to Christina, a Team Leader, she indicated that she or Maria would revert to me on Friday. Another week has passed and still no feedback from Vodacom.
Going forward I will never take another contract with Vodacom. The service is unprofessional and there is a level of arrogancy which is concerning. It would be appreciated if this matter can be resolved. All I am requesting is that Vodacom make good on what was promised to me based on my initial conversation with Mr Galawe.
Chief of Staff: Ministry of Finance
I submitted a relocation form on the 12th of Feb, for my fiber to be moved to new home on the 25th March.
I contacted vodacom fiber everyday since then over 10 calls.
I keep hearing excuses about why my fiber isnt been installed and yet I must pay for the service when I am not using it.
Vodacom fiber is completely useless and I will move my 2 phone contracts and fiber to another provider.
I cannot believe the lack of service I am receiving.
I hereby request that you investigate an issue of my data constantly getting depleted from cell number 082 461 3294. I frequently call Vodacom customer care complaining about this issue. Every time I’m told to check and restrict apps running in the background which I did.
This did not help as the data depletion continued. I called Vodacom customer care again and they advised me to visit Vodacom store to get my cell checked by the technician and I did so. The technician did not discovery any app that consumes so much data.
On the 1st April 2019 morning I checked my data using *111# and noticed that I had zero data, and thereafter called Vodacom customer care to investigate this matter. This matter was then referred to a technician and was promised that the technician will respond within 24 hours to update me.
The reference number for this is A2-FF8D-250255, instead I received an SMS on the 2nd April 2019 at 09:24 from Vodacom stating that my data is being transferred to a contract cell number 078 379 5814 and that I’ve been gifted 1GB data as a once-off gift gesture of goodwill. However I was not happy with this resolution and called Vodacom customer care the same day to investigate this further because as far as I know, data is not transferable and I fail to understand this. I was given a reference number A2-FF8Z-6JK2CP at 13:42 and told a technician will call me within 24 hours. At 14:00 I went to work underground.
When I tried to use my cell on the 3rd April in the morning, I noticed that I had no network coverage. I switched my cell off and restarted it, but still had no coverage. I couldn’t follow up on this issue immediately as I drove from eMbalenhle to a work seminar Boksburg that started at 07:00. During our break I called Vodacom customer care 09:00 using my company cell no. 079 523 9677 and every time the machine asked if my call was regarding another phone and to enter that number, as soon after entering my number 082 461 3294, the machine would tell me that the customer car number is currently busy and that I should try later. I kept on receiving this massage for a number of times. I ultimately came through to customer care at 10:41 after reaching it via the business support enquiries. I told them of my problem and was told that somebody conducted a sim swap on my number the previous day around 14:00.
I informed that Vodacom assistant that I did not do a sim swap on this number, enquired about my balance and was told it was still in order as no calls have been conducted on this number yet. I had + 1,75GB, and + R258,00 on the 2nd April 2019 around 13:50. This assistant told me to go to the nearest Vodacom shop to do a sim swap. She did not block this number to prevent it from being used. I discovered this after being advised by my manager to check if my bank details have not been tempered with as some people are defrauded by these sim swap scams. When I called Vodacom customer care at 14:00 was told that I’m left with + R135.00, 735MB and that it has been flagged to prevent any person to contact customer care.
I suspect that the person doing this scam works inside Vodacom. Since I called Vodacom to resolve the dada matter, the problem escalate instead of being resolved.
I therefore request that Vodacom resolve this matter urgently and reimburse me with all that I had lost through Vodacom which is my airtime, points accumulated and further investigate my data being depleted as this started from last year.
Please view this in a very serious manner to resolve it as I won’t let this matter go until it’s resolved. If needs me to engage attorneys to solve it, I’ll so.
The number of dropped calls that I have been experiencing in the last week is poor by any measure. It is incredibly frustrating when this happen when one has just reached a consultant at a call center after waiting on the line for 10 minutes and then your call is dropped. Vodacom is certainly not providing me a reliable mobile phone service.
There has been fraud on the number 072 604 8638 in Sept 2018.
This used to be a data contract I owned up until beginning of Sept 2018.
With lengthy discussions, this has been resolved, or I thought so…
In November 2018, December 2018 and January 2019, Vodacom has been taking money from my account via debit order for n contract that I no longer have since Sept 2018, due to the fraud that took place.
I have been calling and trying Vodacom to reverse this and they kept saying the contract has not been cancelled yet, how can it not be cancelled after the fraud???
I request that Vodacom pay back my outstanding funds taken from my account R543.00 (R181.00 x 3) as this was taken from my account incorrectly without any reason
I hope I hear from you soon
I changed my banking details to another bank and went to the Vodacom offices in KImberley three times.(Vodacom offices in the Daimond Pavillion mall in Kimberley) . The necessary paper work was done to change to debit order to another bank. It is confirmed that they changed my banking details for my debit order, but is not done after 4 months.
Extra banking costs of R114 is charged by the bank because I do not bank with Standard Bank anymore.
I am going to send the debit order back and will changer to another service provider when my contract expired.
Signed up for a new data contract with vodacom online. in October. Then was charged R2500 extra for the device which was not explained or indicated in the advertisement nor in the subsequent telephonic finalization. Contacted upgrade department several times and forwarded invoice.Initially in December?January I go a few responses then it was all quiet. Phoned again in February and was asked to resubmit invoice for wrong billing. No response ever since.
Very disappointed and very close top cancelling all debit orders in favor of vodacom
Although I do have several contracts with you, I bought a Samsung Galaxy J2 cash at your Sanlam Bellville branch. There was a misunderstanding between me and the sales lady regarding the amount(I have ask for a cheap phone ). After 2 minutes leaving the shop I receive my SMS from the bank and was shocked , went back to the shop and explain that I misunderstood her and cannot afford the phone, I ask her if she can pls cancel the deal and refund me, without any success. According to the branch manager it is not their policy.
I call your 082 135 number at two different stages where they confirm that I do qualify for the 7 days return.
The phone is still in the box , brand new, not used or even touched.
The purchase result in my home loan debit order being rejected due to insufficient funds.
I am a Vodacom costumer for a long time and did not expect this type of services.
Will you pls advise what I need to do to be refunded.
What on earth did I just hear from your call centre agent, you know 3 weeks back I suspected my talking points were disappearing, now today I check my detailed balance and I see I have 281 points , I have had this simcard for more than 4years thinking I'm soon going to buy a phone and add more cash to the points, now I hear that every year and 4 months Vodacom forfeits unused points, if I can recall I had over 480 talking points, and 3 weeks back had 360 something and now 281 less than a month later, that is more than 80 points gone in 3 weeks
, DO YOU GUYS REMEMBER HOW HARD IT IS TO GET THOSE 80 POINTS, let me remind you, when I recharge with R12, I get 1 FLIPPIN POINT, NOT 10 BUT 1, you know howmany R12 air times I'd have to buy to get back those 80 points, YES 80 R12 air times, that's R900 plus worth of airtime I'd have to buy, and you guys just took it like you give 10 points per recharge ..... How the hell will I get a phone like this..... and how come you don't mention this to your customers so that we don't waste time accumulating points....this is fraud, I'm so pissed right now, I'm changing both my number to MTN, and thank GOD I never took the data contract I applied for with you guys, don't even call me about it anymore, I'M MOVING TO MY WIFES NETWORK, MTN, I'M FED UP WITH YOU GUYS AND UNLESS YOU CAN REIMBURSE ME THOSE 200 + POINTS YOU STOLE FROM ME, don't even bother replying, I'm doing a simswap before end of this week, kekgathetse ..... goodbye Vodacom....
Mrs HM Julyan
Cel: 082 422 8018
Repair Nr. 12964469
Good day, hope you can be of assistance with this urgent matter for my mother in law's celphone, as we dont get feedback frim Vodacare gardenroute, spoke to Michelle, Meagan and left messages for Wernigh but no response yet since last week,
I use to work for vodacom regional customer care in 2006, and since I left Ive been with Cell C, so have not dealt much with them again.
My mother in law been a client of them since 1996 got an upgrade but phone was faulty, send it for repairs and got a huge bill for damages. Now the problem is, she has not used it yet, not even her sim was in phone yet. When i inserted sim, as she is old I always assist, the phone did not recognize sim.
When I worked at vodacom we could see if the phone has been used with a sim on the system. And my other question, why was phone not tested? According to me phone must be unboxed, tested with clients sims etc? That was not done, its not like it was delivered? She went in to a vodacom shop! Now Ive been phoning the local vodacare (George, Westerncape) and no assistance and empty promisses I will be called back, still waiting
Official business reply
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing scams.
Vodacom will not contact you via Whatsapp to request your personal details
Vodacom Consumer Website Team
Official business reply
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
See message i recieved, but still no feedback from vodacom? How can it be closed but its not resolved Dear Vodacom Customer. Your service ticket with reference number EC-1RY7-2JQ9ZT has been closed. Thank you Vodacom.
I have spoken to the store manager Wernigh more than a week ago who promised to call me back when he recieves the faulty phone back the next day, but still nothing. I called yesterday and left messages but he still has not called back. I dont understand, what is the hold up? According to the consumer act, they had to test the phone before it left the shop. This was not done, as you can clearly see on systems. So just replace the phone. What is the hold up?
Llewellyn van der Poel
064 398 2299
Sent from my Huawei Mobile
I have requested for a contract to be cancelled on the 31st of Jan 2019 and for the number to be converted to pre-paid I email Vodacom daily without getting any response from them and the reason for emailing it that I have even less luck with calling them.
Vodacom assistants do not deliver the service that they promise.
I am trying to reach out to Vidacom via calling 082 135 or trying to find an email adres that works.
The reception in our area is becoming increasingly poorer and no one seems to be able to assist.
I need a direct contact if possible to manage this problem as our entire community is affected and considering an alternative provider.
Area affected is north of Pretoria in Vastfontein close to the Rooiwal Waste Water Works.
Account number above. I have fraudulent numbers on my account. I sent an affidavit to Vodacom regarding this and is since then handed over to various law firms with an amount outstanding on my account. The amount outstanding is the amount outstanding is the amount of the fraudulent numbers added to my account. I have all the documents and after many emails to the law firms still no credit. Can you please assist and do the credit that we can PLEASE settle this.
Files cannot be loaded onto this page. Please contact me on the above email to send the supporting documents
I upgraded my contract this was done on the 16th of March 2019 then on the 19 of March I received a call to confirm my address I gave out my work address then the consultant said to me the phone would be delivered on Friday 22nd so I changed that as I was on leave I changed my work address to my home address . Friday came and there was no phone . Saturday I called Vodacom AGAIN to do a follow up and changed my address to my work one as I did not get my phone on Friday I person I spoke to confirmed that the address was changed but guess what that was NEVER DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Today the 27/03/2019 still no phone I called Vodacom and my address was never changed
I must say I regret taking the upgrade phone with them I have received nothing but poor Service
SR190323-321208 - Fibre installation
I had fibre installed at my house on Friday and a Vodacom WIF Router was delivered also on Friday.
Since then I have been waiting for Vodacom to configure my modem and switch me on. It is now nearly 72 hours since the installation and no connection has been done.
I believe the SLA is 24 – 48 hours. Vodacom is in breach of this SLA, yet no one at your call centre seems to be able to rectify this, besides sending an escalation email, which clearly makes no difference!
I have made numerous calls to your call centre (at least six calls) and still nothing has been done.
The post sales service from Vodacom is shocking and practically non existent.
John Strang 078 456 1452
Goodday i just want to file a complaint about account that had to be closed in 2015. I stopoed my debitorder as they didnt stop subtracting money last year and i am still receiving nonstop calls frim legal after sending how many emails to different people. The amount they want is now R900 and was R700 of sine i stopped my debitorder. They didnt adhere to my cancellation of contract after the 2 years in 2015
As a customer for more than 10 years and paying over R2000 p/m for bad service and false documents, I signed 24 month contacts and gets billed for 28 months. I have 3 contracts to prove this currently. I have been trying to log my complaint via customer care consultants, which put me thought to billing department, spoken to numerous consultants. Three different stories, one - Prudence whom I called at 082 1940 said she saw what I meant and it will be rectified within 48 hours, this was last week Wednesday (20 March 2019), this week, a whole week later I call back and I am told it is correct, my specific nr 071 612 1028 I got 06/12/2017, which means if I signed a 24 month contract, starting 31/12/2019 the contract must end 31/12/2019, when I call and even use your voice services it gives me a contract end date of 14/03/2020, that is a 28 month contract. Then also on 079 299 5698 HUAWEI P8 LITE phone received and contract signed 12/03/2018 - contract end date 31/05/2020, that is a 26 month period. Last query, I bought a Acer Laptop on number 079 514 7592 on 04/05/2016 which is a 3 year contract, contract end date is 31/05/2019, which is correct, I want to upgrade and take a new laptop on the same number, but I am told its not due for an upgrade. I have so many times told so many people that I have no issues with Vodacom, but it seems I am proving myself wrong in this case. I am furious and very unhappy with Vodacom and all consultants who promised to assist but did nothing or just told me I am wrong
Good day I would like to complain about a staff member called Gladys who works at Sandton city, I have applied for a contract phone last year, she did not disclosed all information I asked for a top up, she gave me an open contract and now she is denying everything, the manager intervened but nothing is being done R8000 was deducted from my account this morning, I am now in debt which gives me a bad credit please assist.
Vodacom recycle my number while its Active on a defaulted contract and now im not able to be assisted to reclaim it, i have a week now my number have not been working thou payment have been made to the contract with Vodacom.
Complain 1: 076 422 0656 : Lost Cellphone 17 March, called to block cellphone and sim. Consultant offered to assist to upgrade cellphone and arrange a sim swop. Monday 18 March upgrade consultant returned call and assist to upgrade to Huawei P20 lite, promised delivery Tuesday 19 March. I requested the consultant that they must call me upon delivery. Tuesday the consultant called back and said they do not have stock, so why do they upgrade on something they do not have stock on. We then chose a Huawei Y8. Delivery of phone and sim was promised for Wednesday 20 March. No delivery received Wednesday of Thursday. Friday 22 March I called again vodacom and RAM. In the process between calling vodacom and RAM all the time I used up all my airtime, which might not be an issue to you, but for me every sent counts. So RAM promised delivery Friday 22 March, again I asked to be called upon arrival. Apparently the driver did went to deliver and called the stolen no. No answer at the gate and obviously also no answer on the stolen number and no delivery. Friday afternoon I called RAM again. They then said they do not do deliveries on Saterdays but we must call the warehouse early Saterday and request to collect. Saterday just after eight I called RAM and they then said if we wanted delivery on Saterday we were seppose to request it Friday, I can not collect from the warehouse. So why do the one person tell me to call to collect and then other person tell me I am not allowed to collect. Service received from Vodacom and RAM is up to shit.
Monday morning again I called to find out what was going on, parcel was not scheduled for delivery. I complained and the person said he will send an email to the manager. After 12 I again called to find out what was going on, parcel still wasn't send out for delivery, I again complained. Parcel/cellphone was delivered just after 14.00, only the cellphone and no sim card!!!!
I called Vodacom again, they said the will have to send it again urgently. After work I went to vodacom shop to assist me with a sim swop, they could not assist me as there was an open sim swop on my account. We tried calling vodacom contracts department again, once again no answer after we holded on like forever.
Today Tuesday 26 March I again called vodacom to assist me, being transfered from one person to another without any success. I requested for the sim to be cancelled as I can not wait again another week. Do not know it it has been done. Consultant said she will send an email. Vodacom consultants are only friendy and helpfull when they want to make a sale, the rest of the time no one was helpfull or friendy at all. I will not recommend vodacom especially online service to anyony.
Complain 2: 082 815 0447: Vodacom calcentre contact me to upgrade as I wanted to cancell this contract. The consultant then told me I can proceed to upgrade and just have 1gig date for R50 a month and when I am ready I can upgrade the mobile. Monday 25 March when I was at vodacom shop, the consultant informed me that they lied to me, the contract has been upgraded and I can not upgrade to get a mobile on this contract. Once again vodacom consultants are lying to make sales telephonically. I want to cancell this contract, will get a new contract from another supplier who is willing to provide service.
I will be taking this up with Hallo Peter and everywhere possible on the internet, as I am very unhappy with the service received from Vodacom and RAM. Both companies service suck.
I went to Vodacom Vaal Mall, Vanderbijlpark this morning, 25 March 2019 for a sim swap. The manager referred me to Mathapelo who requested cell phone number which I gave to her and asked for 5 last dialed numbers then I requested to call my Sister in law to remind me of other numbers called but her phone took me to voicemail. Then Mathapelo's cellphone rang and she took a call without apologising to me. The call was written "hubby". She sat over the phone until I stood up and left. After few minutes, I went back to request her name and surname and colleagues just gave me her name only "Mathapelo". Then requested to see the manager in charge and was told he left the shop, to my surprise he came out of his office. I then related my story to him how Mathapelo treated me. While I was talking to the manager, Mathapelo confronted me that she answered her husband calling because I was on phone as wel, mhhhl. I then asked them about Good Customer Service if it is practised in thier store and the manager couldnt answer me. Mathapelo was so brave to tell me in front of her manager that my enquiry was not vodacom related, I then asked her if that was the reason that made her to stay on private call whilst she was busy assisting me? Still the manager couldnt call her to order. Mathapelo then said I mustn't bring by problems to them and left me right there without apologising for her bad behaviour. I told the manager that I am going to report the matter at Head office n he said I should go ahead as the Head Office is going to take the matter back to him. I didnt understand what he was referring to cause it was crystal clear that he can't manage his staff as Mathapelo spoke as she pleases in front of him and he didnt say anything to call her to order. Most of our youth are unemployed while others are employed to answer thier private calls instead of recruiting clients to Vodacom. I know there must be someone out there, "highly qualified youth" with good customer care skills who can be hired to replace such a "dont care Mathapelo" person. Lucky her that she is hired to answer her private calls. Mxm poor South Africa
I took out a laptop and rooter contract which came to an end towards end of 2018 . In January I requested at an agency to terminate the contract as I saw it was still going off monthly. The cancellation was never lodged and the amount of R455 kept on going of. End of Feb 2019 I phoned cancellation dept. And the lady told me she had cancelled the contract as I asked her to . my ref no given was 1/34280438057602. Ive received my March account to see yet again that ive been charged again R455 for laptop/rooter . I phoned just to be told that she had cancelled the upgrade not the contract as i specifically asked!! I was told i must pay it again this month but herewith my new ref no. 1/3423958776. I truly don't know if I can trust that I won't yet be billed again next month . Its very unfair to have to pay for something you have cancelled due to vodacom employers not doing thete job !! I will definitely not recommend vodacom to acquaintances and I wont be renewing my contract . Ivebeen a client for many years . Im truly upset by poor service.
We have been experiencing major problems with Vodacom reception in Yeoville.
We are situated at 43 Raleigh Street Yeoville, Supa Saver. The business has been taking enormous loses due to our speed point machines not being able to operate due to the network issue. We only use Vodacom. Our phones have no reception and we have to rely on whatsapp calls. This is the most frustrating situation to be in.
Our company has 20 Vodacom RED VIP + contracts, most of them are on Platinum.
I have on numerous occasions complained about the network issues from Vodacom in this area but it seems to me that it has just fallen on deaf ears.
I therefore have no option but to once again ask for urgent assistance or we will have no other alternative but to cancel all the contracts and move to a more reliable Service Provider that will at least take some action.
We sell airtime through Blue Label. I will personally make sure that I stop all Vodacom sales until the Vodacom network/Reception is rectified in Yeoville. Our business has lost huge amounts of revenue due to this with customers leaving full trolleys behind because the speed point machines do not have network.
Vodacom, if you have anyone that has some time to attend to this and would like to keep our business please contact me.
vodacom withdrawn money from my account on 1 march nd 1 february for the parcel dat i returned i dnt understand why i want my money back i cnt pay for things dat i ddnt accept please cancel your debit order
REF - SR190226-270411
Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if I do not have a reply to my query within 24 hours then I request Vodacom to remove the Fibre installation at my residence and I will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on 0821904 and each time I am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contracts at the end of their terms.
Please can a competent and caring employee who actually would like to help a customer call me on 0835708382 and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.
REF - SR190226-270411
Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if i do not have a reply to my query within 24 hours then i request Vodacom to remove the Fibre installation at my residence and i will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on 0821904 and each time i am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contract at the end of their terms.
Please can a competent and caring employee who actually would like to help a customer call me on 0835708382 and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.
in 2010 I took over a phone and simcard from my fiance Sandra Louise de Jonge. 082 553 1858 For 9 years I had this phone and number. In 2017 our relationship came to an end. She requested huge amounts of money from me and when I realized I overpaid I stop funding her demands. By that time I fully paid all her monthly invoices for the phone and number and the number was now a pay as you go. Yet on 5 March 2019 she blocked the sim claiming falsely and fraudulently that the phone and sim was lost or stolen. Giving her access to all my banking / passwords and clients by doing a sim swop. Vodacom did not take actions against her for fraudulently claiming the phone was lost or stolen in order to do malicious damage to my business and myself even though I spend hours with Vodacom with all the proof - including my fb of 2010 where the number appears on MY PROFILE right through to 2019. Even though Mrs De Jonge was the client on record clients should not be allowed to get away with malicious actions and false allegations. She purely did a sim swop to be malicious which is clear as the sim card - 2 weeks later - is still not in use. I am still a Vodacom customer but unhappy with the way this matter has been handled.
I received a broadband router 2 days ago and I called in to activate but call center was unable to assist they said I must go to the vodacom store. I get to the store in Alberton new market they send to another store by technician, then they say they can't help and send me back, I wait for 20 min for someone to help then only they say call vodacom, spoke to the team leader and he said the store must help. I must f... Frustrated because nobody knows how to activate and connect the internet and getting pushed from pillar to post. Angel Sitwala at the Alberton store had no patience and refused to speak to the call center. I am very upset because I canceled c cell thinking vodacom is a better option but clearly not worst service experienced in my life. I was so fed up and left everything at the store because I cannot take something that nobody at Vodacom knows wat is happening. Quick to deliver but don't work. I'm disgusted in your service
i have asked them to repair my Cell Phone for the last month - the agents-some of them- at the Eastgate repair centre are incompetent adults who, im not sure how they got employed. No comunication within the department takes place and its up to the customer to follow up on the status of the repair. i have now decided to take my network elsewhere where im sure i will be appreciated more.
i have read up on the amounts of complaints that Vodacom customers have ants i can sympothize with them. I agree 100% with them and they have lost a ifetime customer.
I upgraded my daughters phone (under my name) to an advertised apple i-phone more than 2 weeks ago. I was told that it can only be delivered. I supplied a delivery address and my contact no to confirm delivery time and date. Up to date no delivery has been made and upon enquiring about the status of delivery I have been informed that the delivery has been cancelled due to no one being available at the delivery address. This is not true as nobody has phoned me to confirm delivery and I am still waiting.
When can I expect delivery of the phone?
I went to the Vodacom store on the 3rd of June 2019, a consultant helped me to order a Lenovo Ideapad for me, he was not certain when the laptop will arrive and I left my contact details with him.
I contacted your upgrade department on the same day, they helped me to order a Mecer Xpression as it was the only one available. The person that helped me said that I will receive the item in 4 days and never read the terms and conditions to me.
On Thursday last week the consultant phoned me and informed me that he received the laptop, whereby I declined the offer even though he also said that he will still give it to me on the old price before the increase.
To date, I did not receive any call from your offices, nor to confirm, and also not getting professional help with my upgrade
Another person then became rude when I told her regarding the 4 days that was given to me, and said it was 3 – 7 working days to receive the upgrade.
I’m just getting an answer the whole time that the confirmation department need to phone me. I was also informed during the weekend that they’re not at work and that I must phone again on Monday
I phoned on Monday and was given the answer again that they cannot put me through as they need to phone me.
Today is the 7th working day, and did not hear from your department yet. I want this resolved
Good day to you
I am trying to get to somebody to check and advice me on network covarage
* Your Kilmorna Tower
* On the N4
* Away from the N4
* Towards the valley of Weltevreden
* More specific
What we cannot understand
* There is CellC receiption, and very good too
* BUt zero Vodacom, which does not make sense.
We are moving there shortly but our Vodacom connetcion is a serious hassle for us.
Sorry, it does not help to say:
* There are toooooo many trees
* Because of CellC that works there
*And we know that CellC uses your towers.
Kindly assist us, as we cannot change our provider for only there
* We deal with one of your Coprporate clients
* Sappi Forests
* Moving to a Sappi house - Kalmoesfontein nr 5
Would be appreciated.
082 430 6223
Good morning Vodacom.
I have had about enough of the horrible service I received from you.
We did an upgrade on our business name, was in April, and was told that it would convert to the new package 1 may 2019, it never happened, so we contacted the store, they told us 1 June, but again no allocation of the new package, again, called the store, on their system they have confirmed its was fine, and was told that by the 7th that it would have been fixed.
Again nothing, I have sent emails to VBSADMIN and SGAVIP, they could/would not help saying the store is at fault. They say Vodacom is at fault. So where to from here.
If this is how a business gets treated, then I would rather Cancel the upgrade and go to a service provider that gives what they promise.
Awaiting a response from the Guys in charge!
I have spoken to the store, they have sent me the upgrade paperwork and the deal-sheet for this deal: Quote number: 13071434, Sales Order number: SO190430-644547 Deal sheet: CUNS101349. I do not know if this has been processed but my upgrade date is in 2021, so my term has been extended, and i have nothing but the same package it was on. I need a resolution by day-end today or you can reverse the upgrade and cancel the line once it is due for cancellation. I am a small consumer but a loud one at that! Emails sent with the following ref numbers: EC-1R63-1D3D85 and EC-1R3B-2IZ1G1. SGAVIP: EC-1R63-1D4GXX and the person who responded was Sindi Masango, also no help!
just want to know what is it that i owe that you guys keep on appearing on my pay slip.My id 8008055833086 and my contact is 0739242814.I m very hurting because i have been calling your custor care number with no help.
Vodacom suspended their cellular service. Vodacom sent me mails which say 'mandatory account limit reached - subscriber soft locked'. I have been to our local vodacom store several times. I have also phoned vodacom to no avail. I have been without cellular service for the past 6 days. I have 3 contacts with Vodacom
My Cellphone Number: 082 496 5600
I am a customer of Vodacom for many years.
I have done my previous upgrades at the Horizon View Shopping Centre and normally without any issues.
This time it was the most unpleasant and embarrassing ever. My contact is due for an upgrade om 23 June 2019, or that is what i thought.
I have spoken to Daniel at the Horizon View Outlet on 06/06/2019 (09H45) telephone number 011-7661201 and he confirmed that all is in order and that I can upgrade to a Samsung S10 and that my monthly premium will be R 948-99.
He then advised that he will order the phone and we agreed that I will come in on Saturday 08 June 2019 in order to finalize the upgrade.
Upon going to the shop on Saturday and ready to upgrade, the guy whos helped me in Daniels absence,as he was not working this Saturday, that there are still 3 instalments left on my current handset and should I then decided to take the S10, I then need to pay approximately R 1700 per month for 3 months in order to pay off my current handset. I cannot afford that - who can suddenly pay for 2.
Why was this not explained to me over the phone? How many clients are going to the outlets getting wool pulling over their eyes and wake up with a bang in the shop because now they must pay extra or cannot proceed with an upgrade,
The most embracing part of all was that I have promised my daughter that she can get my S8 on Saturday. You can only image the disappointment on her face when i told her that i could not proceed with an Upgrade because VODACOM is NOT telling their customers about fine print issues and rather Embrace them in a Shop where other customers are sitting next to you and looking at you as if you are a criminal because you still have not paid off your current hand set and now you want a new one.
I will then wait out till my contact expire and will then move away from Vodacom for good.
A very Unhappy Customer
COMPLAINT – Belinda Pretorius
Good day Vodacom Team,
I herewith want to log a formal complaint in regards to an upgrade which I was sold under false pretenses which resulted in me in forfeiting 3.5gig of data which I accumulated on my previous contract for number 064 900 **** on my previous contract – WHICH I WANT BACK.
Before I get to my current complaint, I need to let you know that I will NEVER advise anyone to make use of Vodacom. Ten years later, and I always end up with some type of dispute upon wanting to cancel a contract or being conned into a new contract. In my opinion I wish my account could be flagged and all contracts automatically be cancelled upon expiry date with no mutual communication between Vodacom and myself – BUT there is always an agenda (hopefully a stupid client will forget to phone in and cancel the contract and will be tortured for another 2 years). I previously was also conned into contract re to laptops, which also was a loss.
I phoned Vodacom on the 15th of May 2019 wanting to confirm if my contract for 064 900 **** was definitely cancelled seeing that I have had bad experiences previously as to requests not being processed. The consultant who assisted me at the time informed me that he can offer me a better package seeing that I have been a long standing client. The offer was R65-00 air time and 500mb for R49-00 per month. I accepted it, NOT KNOWING THAT THE DATA WHICH I HAVE ACCUMULATED WILL BE LOST IN THE PROCESS. Now, let’s get serious here for a minute or two, which person in his/her right mind will agree to get a contract of 500mb and R65-00 airtime knowing they will lose the accumulated data. Especially with Vodacom being so expensive in terms of data. We all know by now that Telkom offers much better deals and cheaper rates.
Then, about two weeks before the call of 15th May 2019 I did speak to another consultant who informed me that when my contract expire, I will not forfeit my data seeing that it was already paid for.
Now, the latter consultant should have explained to me that I will not forfeit my data, but should I renew my contract I will forfeit the data – CLIENT MISINFORMED.
Then, when the new contract was activated I lost 3.5gig and got my 500mg and NO AIRTIME.
This is to inform you that I want my 3.5gigs back which I accumulated with my previous contract. As you most probably know, or not surprisingly do not know, a client has the right to be informed correctly and not communicated half the truth for a cheap sale. If the consultant I spoke to communicated the exact consequence of ACCEPTING the new contract, which he was supposed to do, I WOULD HAVE LIKE ANY NORMAL PERSON DECLINED THE OFFER.
The new contract has already been cancelled but I still want my data back. I am willing and going to escalate this matter should I not be compensated. I have been lied too and conned and I simply cannot accept this. In terms of my other contracts I also herewith request that all my other contracts be flagged for definite termination of contracts at end of contract seeing that I really do not want to deal with Vodacom anymore. I pay my account religiously every month, but unfortunately for me only get headaches in return.
I shall await your feedback but must inform you that my request is not negotiable, I will escalate this matter should I not receive my 3.5gigs.
I cancelled my insurance two months ago on my router, but yet again you have billed me for it.
I have e-mailed and phoned, why can you not do your job properly.
You quick to sign people up for contract but not efficient enough to cancel any thing.
I called your customer service to query why my invoice is constantly incorrect. T I spoke to a lady of Mapaseka who was very rude and did not care about my query. I will not be paying any of my invoices until I get a clarity from Vodacom.
What is wrong with your signals in wierdapark region. It is so frustrating. Many complaints even my neighbours. I dont understand because cell c and mtn signals are fine. Just vodacom are a none cervice. I am so close to cancle my contrack with vodacom.
While calling the customer service line in regards to my contract and, I was transferred several times and all consultants were rude, especially one that said his name is "Direct" of which I think is not true, and hung up the phone in my ear. I've been trying to understand why my contract was renewed and no one explained to me. Incompetent, rude consultants are most likely the reason why I will no longer use vodacom and never recommend it to anyone anymore. I believe they are there to help vodacom customers. Its either you provide proper training to your rude consultants or I'm really done with vodacom.
I phoned in a complaint about connectivity and bandwidth about 4 weeks ago. Received an SMS that the problem had been sorted out. What was sorted out I do not know. I still have poor connectivity and very slow up and down load times. Very close to changing service provider.
Hi,I have been using vodacom line for year n decided to apply for a contract line last sunday n I have been called almost everyday for additional documents which I always provide for them,Wednesday I was called saying my application is approved n got message,Today when I got to waterfall mall rustenburg,I was told my contract is no longer approved,who does that to customers,I am so disappointed in vodacom,I am even thinking of changing my line to another network provider.
I keep getting messages that a prescription for games will be renewed automatically on my phone.
I do not play games on my phone.
I do not want to download any aps or anything exept for Vodacom normal free updates.
I am getting billed for items that I do not want.
This is a business phone and we do not want games etc on our phones.
Our phones are used for phoning, sms and whatsup only.
We have been using Vodacom for many years and do not want to be forced to cancell our prescription because of extra unnecessary expense that we did not want in the first place.
We have been to a Vodacom shop for help, but it seems that we still have the same problem
Johan van der Westhuizen
This is an ripoff from vodacom, 5G data gone. I had 5G data left exp at 8/6/2019 time 23:59, at 00:10 8/06/2019 got an message that you have run out of data, please explain to me how is it possible an full day to early for the data to expire. This data should have exp at midnight 8/06/2019. Not an day before. Abd this is not the first time that this has happend
Cell ********** 245, I tried doing an upgrade online, after 10 calls and agents forgetting to close the order, I get an upgrade done for R299pm, this includes a huwei P30 lite with R175 min and 2gig data. The contract supposed to start on 30 May 2019. It is now one week into June 2019 and only received the R175 min BUT no 2gig data. This to me is a breach of contract. Therefore I phoned vodacom on Tuesday 4 June 2019 and requested a cancellation or reversal of the contract without any charges because Vodacom breached the contract. Agent Bongani assisted and advised that they will collect the device from the same address delivered to, I am still waiting, despite 5 calls. Last call Innocentia promised to speak to Bongani and call me back, still waiting. What a pathetic service, would like to cancel all of my contracts with this pathetic company. Pragasen Munien ********** .
They won't let me cancel an expired contract. The call center cancels my calls, promises to call me back, but never does.
The updrade departments keeps calling even though I said I want to cancel.
Hi... Not Happy at all!
May 2017 i was due for upgrade,i first went on the vodacom app for upgrade,a lady called me... and said there was only Samsung S7 available,so i said,ill rather go to vodacom shop,she then dropped the call.i went to Vall mall vodacom shop vanderbijlpark.took the Samsung S8 with Gear 3 Frontier. and a few days later i recieved the Handset(This one im using now) & about +- 2/3 months later they called me to go collect my Gear 3 frontier! so the agreement of contract was signed on May 2017. now i went to upgrade they say i can upgrade but need to pay this handset up until october 2019,they say thats when i got this contract.i went home got slips i recieved with this handset took it back to them to show them it was on may 2017. and stil the same storie. from the date signed on contract as upon agreed to...i already have this handset 24months. if the sales people failed to submit the contract same day,not my fault,its actually fraud. its signed may 2017 but its shows october 2017 when it shows on the system.that was to agreed on by us. My mother have allot of contracts with vodacom...and after this we are not happy with the situation and customer care we got from them. This number is 0827740277. account holder charmaine van zyl
Ref 1-34348510523181 closed without resolution. All you need to know about my dissatisfaction is on this reference number submitted.
Vodacom services is deteriorating, becoming worse and worse everyday.
You failing to resolve the above stated ref complaint yet you busy sending me messages reminding me that my contract is coming to an end. my intention is to cancel the contract as it ends and my other 3 contracts as and when they come to an end as you have clearly proved that you are unable to handle complaints'.
If you want to stay relevant in the market, you better start pulling up your socks on customer service. judging by the complaints on this page, you definitely has serious issues
I am truly disgusted by the service i have been receiving from Vodacom. I have been a loyal client for so long and im so dissipointed, i actually feel like cutting all ties you and moving to another network really.
I initially submitted a claim 06/05/2019, the form was sent to simoneM@finrite.co.za. Since then i have sent numerous follow up requests to no avail. No feedback has been received since.
Then i went on your website and submitted a claim there as well, and still nothing.
PLEASE KNOW AND BE AWARE THAT YOUR SERVICES ARE BEYOND PATHETIC.
I am requesting this matter be escalated as urgent please, and i await a call or email with the feedback soonest.
Contact holder: Ricardo Witbooi
I have cancelled my contract with Vodacom more than 2 years ago.
I have paid the settlement well in time and I have send all the information to them as required. I did so via fax and e-mail.
I did request feedback from them which I never received.
Now I have received a final letter of demand and I will like to take Vodacom CEO to court so that he can explain to me how something like this can happen.
I have resend the information they keep on requesting about 64 times.
I have proof that they did receive the e-mail and it was delivered correctly.
I have all the logs from the e-mail server proofing this statement.
I just do not know what to do anymore since it looks like these people handling this case cannot read or do not understand what they read.
I did contact my Lawyer "Wilhelm Mundt" and I'm following now different roads.
I have noticed that I cannot upload PDF files on this either.
I wanted to cancel the contract... I phoned vodacom for a quotation they gave me all info how to settle my bill... When I paid they sent the money to vodacom individual vodacom which was the wrong account... So now I've been trying to get help from accounts department to locate the money into the right account... They asked me to send proof of payment which I did but still I didn't get help... Wheneva I call they always put me on hold... I don't get help that I need... So now I just need to get someone to help me to resolve this issue... Because I have money that is deposited to the wrong accounts... I'm pissed off I don't wanna lie your service is not good at all because it's money that we talking about...
Sales lady called from VODACOM sold a data contract to me and supplied incorrect information
I do not want the contract please cancel the order 1-34351094815625+1
Dated 3 JUne 2019
my contact number 082 4318549
ABSOLUTELY ROTTEN SERVICE, TO SAY THE FLIPPING LEAST!
Totally unprofessional consultants, some of them desperately need to see a Psychiatrist, REALLY.
On a chat with one of vodacom's consultants, a person who calls herself Wendy, simply TERMINATED the Chat! Because I was taking vodacom to task, for having cancelled my NEW DATA-PORTABLE ROUTER contract, before the device was delivered to me! CAN YOU GET A LOAD OF THAT!
It is my CANDID opinion that vodacom's staff, ALL OF THEM, require URGENT PSYCHIATRIC HELP, including the CEO! And I am certainly NOT JOKING!
I went into the vodacom promenade branch to check something on my contract.I was given a number and told to have a seat and a consultant will attend to me. I was seated for about two minutes and a consultant opposite me was done with her customer.She got up from her seat and went to join her colleagues at the front door, leaving me waiting. Another customer then walked in and was given a number and told to have a seat and a consultant would be with him shortly. He was seated opposite another consultant that just finished with a customer and she then proceeded to call this customer forward to attend to him. I then asked the staff standing at the front door why is that customer being attended to before me when i was in the store before him and obviously the number i was given is before his as well. One of the ladies told the consultant that i was there before him and she proceeded to tell them something which i did not hear. I then continued to ask them why is he being assisted before me when i've been sitting there for a few minutes waiting to be helped. The staff just stood there and didnt say a word or apologise or even come forward to attend to me. I then decided to get up and left the store without being helped. This was absolutely pathetic customer service etiquette, the complete opposite of the excellent service i receive at the canal walk branch. I had my reservations about going into that promenade branch but because i was in the mall i decided to go in. This bad experience proved me right about that branch bad service levels. I demand that the branch manager contact me to apologise even though he wasnt there. My contact number is 0737938051
I would like to log a complain not sure who to mail or speak to.
On Sunday the 2 June I called the fibre helpdesk 4 times
Monday 3 June twice
Today 5 June 5 times already
We need the sim card to be activated this is really bad service my father and I have been with Vodacom for over 20 years each and I am very disappointed need this to be resolved by COB today
I purchased a Samsung A30 phone on 10.05.2019 from your Bluff branch in Durban. I hardly used the phone but the battery did not even last a day. I took the phone in on 24.05.2019 to have it looked at and was told it needed to be send away for repairs. On 30.05.2019 I received a sms from the repair center saying my phone has been repaired and send back.
Monday, 03.06.2019, after receiving no feedback from Vodacom, I phoned them and enquired about my phone. They said they will follow up and later I was informed that my phone is still at the repair center as according to the system the phone is "out of warranty" and they require payment before the phone will be send back to me. The store did say they will sort it out, it is now the 5th and again no feedback received on progress.. My unhappiness is however:
1) a brand new phone giving problems within 2 weeks
2) the system saying it is out of warranty. Was I then sold an old phone?
3) delay in getting my phone back due to this discrepancy.
4) Poor communication from Vodacom
I would appreciate this matter be resolved as this is unacceptable.
I took a contract with Vodacom at the Chatsworth branch, Account no 1407850019 in Durban KZN. I have insurance for it and when my phone fell and the screen cracked I sent it in for repairson 21 April 2019 I was not contacted with regards to its progress. When i phoned them to query on its status after 15 working days they told me to contact them after 21 working days. When i called them after 21 working days i was told that my phone was returned un-repaired and they could not give me a definite answer why i was not contacted with a quote or why my phone was returned un-repaired. I then sent an email to the manager on 29 May 2019 complaining that I was dissatified with their customer service and advised him on my complaint. The manager Sachin Ramlall replied 30 May 2019 and advised that he will check on this matter and get back to me 31 May 2019. however I have received no feedback from him to date even though i sent him an email again 03-06-2019 advising him that if i dont get a response from him I will contact complaints at Vodacom.i am paying for a cell phone that i no longer have.
Vodacom, you criminal basterds
My email address was canceled yesterday after 20 years in use just because I do not want to reniew my contract. (You criminal company will not bully me into a contract)
I am for years now on pre-paid because of you absolutely bad and incompetent service.
082 619 9012 are cancelled and made available for contract users only. This is what one of your criminal employees, Selina told me over the phone today.. You are a typical criminal rasist, coward british company that targeted the Afrikaans Boere in South Africa. You will not use you criminal tactics, same as with Yvonne Rossouw 20 March 2017 where you decided to change agreements and contracts as you like.
I will begin as network to expose you as criminals. Watch the media.
You have debit my bank account with R1086.48. I phone 114 to ask why and complain. Now all of the sudden I am in a arrear of over R2000. Really I don't know where the hell you get this because my debit orders go off every month. I down grated my contract a month ago were the consultant over the phone told me I will be paying less from this month and now I am Paying more. I want my money back immediately not next month now. This is fraudulent and I am not going to take this. Because of your miscalculations my debit orders did not go off and I have to suffer the consequence's. I am very disappointed and at this point I feel like cancelling my contract. Where do you get off telling me I am in arrear. I have never been so insulted in my life, and for the record please train your consultants so that they don't give incorrect information or accusations if they don't understand the system or how to read a dam statement
I bought airtime at 01.11 this morninv for r110 which was deducted by vodacom but it shows nothing on my balance.Phoned vodacom at 14.52 today and lady said there is no ref.nr for me i must go to my bank.I think this is pathetic unless this is the sop of vodacom.
i upgraded November on a business contract to a Samsung note 9
the phone started having problems charging and they advised me not to let the phone die before i charge it(which is sort of impossible because i dont have a desk job)
it shut off again and would not restart so i took it in,they sent it for repairs under warranty,they replaced my screen which there was nothing wrong with. sent it back again for same problem, problem is still there but now they have managed to break my bottom speaker which distorts now and my charging port doesn't work all the time
such an expensive phone should be replaced by now its unacceptable that the repair center at potch doesn't have the knowledge
071 483 0597
I will not even give the experience at all but the system does not allow me to cancel the first star.
My cell no is 082 374 7874 and up to April 2019, my payment was R 1 062.69 p.m.
Ojn 10 April 2019, I went to the store in Bayside Centre to upgrade the one line 060 528 3209 which was due for upgrade.
I informed the salesperson, Claudio, that I cannot pay more than R 1 200.00 per month for both phones and that he should show us phones within that range.
He suggested the A9 (at R899.00) and when I queried the price, he said i can do an early downgrade on my phone to a total of R299.00 which will then bring the total for 2 x new handsets and contracts to R1 200.00. He said that i could only do the downgrade in May 2019.
I asked him to make sure about the facts as i will not be able to take the A9 if his calculations is incorrect or if i will have to pay a penalty fee for the downgrade of my phone.
Claudio assured me there will be no additional fees and i then signed the contract for the A9, on condition I would return to Vodacom in May to downgrade my phone.
On my return to Vodacom in May, i spoke to another salesperson who, to my shock, informed me that Claudio did not give me the correct information and that if i downgrade my number, i will still have to pay R412,28 handset fee until the expiry of my contract in October 2019.
On confronting Claudio, he admitted giving me the incorrect information as he is still in training and thought the info was correct.
When i requested to speak to the Branch Manager, Remelia, she conveniently was not available. i returned to the Bayside branch the next day but the manager was still not available.
I wanted to cancel the contract for the A9 as i cannot afford it, but was denied the opportunity and was referred to Thermaine in the Tygervalley branch.
Thermaine was never available and in spite of many requests for her to return my calls, she never made contact.
On 20 May, a Michelle called me from 060 464 1097 to tell me she is looking into the matter and will call me back soon.
Two weeks went by, without any contact from anybody in Vodacom. I then called the Tygervalley office again, but was told by Michelle that she never speaks to customers and she could not assist and once again Thermaine was not avaiable.
I called the Bayside Branch and was told that the manager, Remelia, does not work for the company anymore.
I managed to speak to Colleen at CRM - after a few calls from her, i was told that Claudio told her the Vodacom system was down and therefor he gave the incorrect quotation.
I asked who will be held accountable for this as i NEVER would have signed the contract for the A9 if i had the correct information, she said i must take it up with Claudio, the incompetent salesman.
When i asked to speak to a Vodacom manager with sufficient authority to solve this problem, she said that Thermaine is the only person, but she is not available and therefor i can make a civil case against Claudio.
i am furious as i was told that i can cap my account at R 1 200.00 per month - this was a lie - and none of the Vodacom staff is prepared to assist me.
i fail to understand that a company like Vodacom does not expect staff and managers to be held accountable when THEY were lying and that you allow incompetent staff is allowed to deal with customers and sign contracts.
IS THIS PERHAPS THE NEW NORM AT VODACOM THAT STAFF MISLEAD AND LIE TO CUSTOMERS, SIGN CONTRACTS TO GET THE HIGHEST COMMISSION AND THAT NOBODY IS PREPARED TO ASSIST THE CUSTOMER!!!!!!!!!
Daryn Foxon here. l am from mid illovo kzn. My complaint is that the tower near me is not working and vodacom is doing nothing about it!! Not only that the light on top of the tower is not working. Last wednesday night, there was a helicopter that was flying around, a police helicopter, all ican say is that i am thankful that the helicopter did not fly into the tower!! if it had done so i would have gotten hold of the media and told them that i complained to you guys on numerous occasions and you guys sat back and did nothing about it!!!!! and if you continue to ignore us, i will then definitely get hold of the media!! not only that the tower does not work properly, the coms comes and goes all the time, and we all have contracts with u guys, we are paying customers. Vodacom trust me on one thing if you do not sort out the problem now, i will approach the media!! i am sure you have heard of wendy knowler (east coast radio consumer watch), and i will get hold of the mercury and the natal witness regarding the safety hazard for low flying aircraft!!! Try me i dare You!!!!
The increase on my monthly premium so far I don't understand what are there for from 388,58 to 398,99.
Dont know who to turn to anymore. Have contacted vodacom insurance as well as customer care numerous times. i cancelled my insurance on 2 of my phones due to bad experiences with vodacom in April already still i get billed insurance fees. Each time i talk to an agent they tell me the problem is sorted. This morning i opened my invoice for June and guess what my insurance again has been deducted on the 2 numbers that i cancelled in April already. I want this sorted out and my premiums paid back.
Hi. I cancelled my subscription for 0826522835 last month. Spoke to Simpiwe who said it would cease at the end of May. However I have just been billed for the subscription of R751.75 but no airtime was added to my phone. I cancelled as where I live there is no Vodacom service most of the time and I am left with no communication. Please sort this out immediately. I am tired of paying for a service that I do not get. I have 2 routers which are still active but preferably would like to cancel everything as I can never use my data as there is seldom signal.
Request urgent attention. I cannot phone customer care as have NO signal!
Jennifer de Jager
I have cancelled my contract on Saturday 01/06/2019 and i have requested a paid up letter. The consultant that was helping me on Saturday confirmed i will only be able to get the paid up letter on Monday 03/06/2019 and he will cancel the contract on his side and escalate my request of paid up letter to the legal department.
I called today 03/06/2019, Nhlanhla told me the contract was not cancelled on Saturday i must call the customer care and Lerato from the customer care also checked and confirmed the same she put me through to the cancellation department as i needed to speak to the manager of the department. Lizwi answered the phone and he told me the Manager is in a meeting and i asked for the Managers email address he told me NO he cannot provide me with email address.
I am writing to you very annoyed at the service I received from your call centre. I have tried twice this morning and unfortunately I was put through to cancellations and spoke to NTHABISENG who politely just put me back to the call centre without even listening to what I had to say.
On Friday a lady phoned me and explained a data contract to me that is R199 per month and after I asked many questions one being if the data can be transferred to my grandsons tablets and my daughters cell phones she said YES. She also told me that now they will have enough data to phone. I AGREED TO THE CONTRACT ON CONDITION MY CURRENT 2 gig portable wifi is cancelled. She said I can do that if I phone 082111. I then contacted Cellucity at Baywest in Port Elizabeth and spoke to my contact lady there that assists with all my contract. I WAS TOLD THAT I CANNOT TRANSFER THE DATA TO ANY OTHER CELL PHONED.
I IMMEDIATELY PHONED YOUR CANCELLATION DEPARTMENT TO CANCEL THE CONTRACT. I RECEIVED AN SMS THAT READS:
"Good day. Cancellation not done, as the new activation is not active yet."
The gentleman that I spoke to said that he put through the cancellation to happen immediately.
PLEASE NOTE THAT THIS CONTRACT WAS CANCELLED IMMEDIATELY AS THE INFORMATION WAS INCORRECT WHICH IS FRAUD. CONFIRM IMMEDIATELY TO MY CELL 0823438003 AND TO MY EMAIL ADDRESS THAT THIS CONTRACT IS INDEED CANCELLED
I am canselling our rooter upgrade and new rooter contract
Waiting a week for delivery from RAM
AND NOW I AM INFORM IT IS SENDING BACK TO VODACOM
YOUR SERVICE SUCKS
ive bieng calling vodacom from feb till yeatsrday i dont get any help regarding my contract, i had 2 contract with vodacom one ended then i cancelled it and the other one i requested a premature cancellation they send me the letter with the amount that i have to pay, ive paid then send them my id copy and the form as requested then they didnt debit the last debit on the 25th of feb, then the following month they debited i thought its was the last debit then april they debited money for 2months when i called they check and promise to refund me and cancell the contract for 0793046404 that dint happen untill i reversed the amount, i called them again yeaterday they promised to check on my account and call me back they didnt
im requsting my account to be checked from last year september becouse thats when this started
please help you can contact me on 0730250593
It is with great unhappiness to send this mail.
My Vodacom contract 0614115823 ended yesterday and Vodacom consultant “Lina Sathekge (VD) firstname.lastname@example.org” assisted me to convert number to prepaid
And RICA it immediately and I tested it there.
To my surprise that isn’t working today and I called 135 and I was transferred left and right till at contract department.
I never get a bad experience like that, from both agent Nosipho Nqezo who kept me holding on line for more than 30 minutes and believe she was drunk as I repeated ID more than 5 times getting it wrong.
Then she said she cant help then she called her very rude supervisor Yanga kokstad.
Yanga said cant help me as he cant locate my number on their system which was strange to me, I gave him ALL possible info to trace it like my ID 7901275540088 and my number 0614115823 and he just insisting
That my number have never been Vodacom contract and therefore cannot assist even when I at least ask him to call Lina or send her a mail since she confirmed my number is RICAed.
The call was around 10H30 till after 00h00 this is really bad as this is my also standby phone number and I cant receive calls on it.
I was about to check which contract I can get but after this service I will never even recommend Vodacom to anyone. And this will go to media including hello peter as I am stressful with no calls.
Kindly assist with this urgently or transfer to complaint department.
I have done an upgrade on both my numbers linked to my account. 0795226336 + 0762217074
the store did not have a handset for the one number upgrade 0762217074 and said data promotion for additional 1gb per month on no's
YET only 350mb received today on both numbers and for some weird reason the 0762217074 that i have to pay over R400pm is exactly the simple same package loaded as my 0795226336 R139pm for the special WHY WOULD YOU CHARGE ME 4 TIMES MORE FOR LESS THOUGH
WHERE IS YOUR SPECIAL AND ALSO WHY DID MY DATA AND VOICE MINUTES ON BOTH NUMBERS NOT CARRY OVER FROM MARCH TO APRIL ETC. i have been asking for a month now and begging for a statement and on your app it keeps saying not available.
WHAT IS GOING ON .
FIX MY NUMBERS IMMEDIATELY
YOU CAN NOT STEAL FROM ME AND CHARGE ME ALMOST R600 ON MY ACCOUNT FOR DATA I CAN BUY FOR R12....
I have cancelled my vodacom contract, but I am still being billed. The call centre agent assured me that my contract has been cancelled. I even called the insurance department to cancel my insurance contract as well and I was told that my insurance contract has also been cancelled. To my surprise I am still being debited. I was promised a promotional package for R89pm which includes 2GB worth of data and R125 worth of airtime. This didn't materialise either. Poor service.
I have been overseas for two weeks and vodacom activated my credit limit bar. Five lines blocked. I lodged a dispute about the data usage and requested the limit to be raised to at least be able to use the lines. Funny that data usage peak abnormally high when free wifi was available in all hotels and my mobile data was only active for very short period during the days. They cannot/refuse to provide me with detail on the usage. Will only investigate after 3 June after account has been settled. Lines are opened for a few hours and blocked again. Ongoing since 21 May 2019. No business will invoice a customer without been able to prove what the invoice is for. Vodacom is obviously different.
One contract expired and I cancelled it. Next 4 will follow soon.
I have visited vodacom dealership 4 times. Customer care numerous times. Can't escalate the problem.
Can anyone help?
i have assigned to get contract services for data bundle on the 18-03-2019 nothing was done or confirmed with me that did i receive the goods with no luck nothing was done to show difference on my starter park, i than continued as normal with the sim card i had given them my details,now am expected to pay for services that was not delivered as agreed.
what concerns me most is that the consultants i spoken to did not give me contacts to call if i have any further delays or complications and i checked for the numbers that called me which was 013 101 0401 which just went to no answer switch board.
Now my SIM Card is blocked because i reversed the debit order hence i saw no service delivery that leads me to want to lay a complaint or just open a case for this.i also thought ALL OF THIS CONTRACT SET UP IS FRAUD
On 29 April the reward department from Vodacom contacted me and offered me a data package contract, informing me that I could transfer data from this line to my other existing data lines aslong as they were Vodacom contract data lines. Based on this offer which I confirmed more than once, whilst on speaker phone in the presence of two of my contract users, I accepted the offer. Only to discover after activation, that I could not transfer any daya to my other data contract numbers! I queried this with Vodacom on several occassions with several different consultants. I requested the recording of the specific tekephonic conversation which is a verbal contract based on the facts in the convetsation. Instead of granting me a recording of the conversation, which is my legal right, I was simply advised to cancel the contract. I refused this as I want what was offered to me by Vodacom. The last Vodacom consultant contacted me on 20 May, ensuring me that Vodacom would have a meeting in this regard and get back to me by 24 May.... I am still waiting. Kerry (Vodacom consultant) why is Vodacom declining from granting me a copy of the telephonic conversation??? You yourself refered to what was said 1 minute and 2 minutes into the call... so Vodacom does have the recording.... I want the recording of that call which was just over 17 minutes long,where the facts are evidential. I have been an excellent paying client of Vodacom for many years and I request Vodacom to compensate me and resolve my issue. Vodacom, leading cellular network provider.... really? This is my second complaint on an unresolved issue... a month later....
I have been a loyal Vodacom customer for about 25+ yrs
I am now a pensioner and have to contain my monthly expresses tightly, so the last time I renewed my contract, I made it clear that I be given a contract with a fixed monthly payment amount that would not escalate at all, with a top up facility if I needed it.
The Vodacom sales agent that assisted me at the time of my last contract renewal assured me that my monthly installments would be fixed and would not increase with even one cent throughout the duration of my current contract term
From 25 Apr 2019 my monthly bill has suddenly increased by R10.41 pm month. I called their customer care line this afternoon to query this and their reply was extremely cold and non caring Their CSC agent said that an sms was sent stating that they were upping all contract holders bills in accordance with the clause 5.8 in their contract that allow them to do this when ever they wish to do so, and that was that nothing could be done for me I should just accept that, end of story
I find this absurd and a rip off as their sales agent didn't inform me of the 5.8 clause when entering my renewed cell phone contract with them.
If they had warned me at the time of me renewing my contract, I could then have made an informed decision to accept this clause'es consequences or choose to move to another cell phone provider
My warning to anyone that I from now on come in contact with (or be it via social media) is to alert them regards Vodacoms clause 5.8 giving them the right to increase contract holders monthly billing as the like or might feel fit without giving any valid reason doing so.
0826524385 I have been trying to cancel this phone for a month now with no help from any of your staff. I was told the phone was now under Elite Mobile after a number of calls backwards and forwards getting nowhere a kind lady at Elite Mobile told me it was actually with El Tel. I was never advised of this and I was never contacted to invoke a contract. This phone will be 5 years old this year. I no longer need it and insist that is is cancelled with immediate effect. I wish to invoke Section 24 of the contracts policy. Your staff are not at all helpful. I have contacted a lawyer and she informs me I can give 20 days notice which I am doing now.
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