Verizon Complaints Continued... (Page 2)

Over the past 3 months, Verizon keeps placing a 7.99 charge on my bill claiming the charge was due to a purchase from Google Play Store. Once again this morning my phone woke me about 1am with a notice from Verizon that I had made this 7.99 purchase again. Once again I am going to have to call Verizon to get the charge removed. I am seriously considering getting a new phone service. And I think it would be nice if the Federal Trade Commission would look into this matter. I have no doubt Verizon and Google are probably making a lot of money making fraudulent charges on peoples cell phone bills.

Went into Verizon store at 269 north broadway, RT 49, Pennsville NJ. There were 2 salespeople waiting on 2 customers. There was one customer ahead of us and one customer left. The salespeople never acknowledged us and let the customers chit chat for almost an hour. When it was finally our turn, we asked why and were told he had to talk to the customer and if it was you, your wouldn't mind. Very poor service and management. Will never go back there or tell anyone to use that store.

I purchased an iPhone 6s on Sunday, September 4th, 2016, from the Verizon Store on Boston Road in Springfield, MA; as a first time user, I registered for a much needed workshop. However, within days I received an email canceling the workshop without explanation. I called the Boston Road store for guidance on how to re-schedule a workshop. I spoke with Edwin who said someone would call me the next day to set up a one-on-one workshop. He emphasized that this one-on-one class would be even more beneficial than the class workshop.

The next day no one called so I called the Verizon store at 5:00. I asked for Edwin and this time he provided another and different answer from the day before. I was told that my request was passed along to others who were now going to "reach out" to me next week. Edwin kept talking about the new release but I kept going back to my needs and the class Verizon had promised at the time of purchase.

Progress was not being made so I asked to speak to a Manager and Dina, who identified herself as the Assistant Manager, came on the line. Dina was in defense mode and her tone was that of someone who thought there was a conflict requiring confrontation. I had to stop her and ask her not to interrupt in order to "hear" that I was looking for a solution and not a confrontation, a re-scheduling of the promised workshop. Dina, like Edwin, kept talking about the new release. Again, not the reason for my call. She encouraged me to try Apple for workshops and willingly said I could return the purchase for a full refund. (With a $35.00 restocking fee.) Dina had a self-imposed argument to "win" and I did not understand her approach to customer service.

From Dina, I asked to speak to the next person higher up and Paul came on the phone. After hearing again about the new release date, I left it with Paul that he would try to schedule some time within a week or so for my class. I gave him my available dates and asked for the corporate telephone number. For a communications company, the communication was poor indeed. I have a phone I do not know how to use. I have spoken to three people all of whom were unable, or willing, to find a solution to address the promise Verizon made to me. A class. A simple class. I plan on following up with corporate as well as filing this online complaint.

On August 6, 2016, I called Verizon in order to remove the cables hanging in front of my house. In addition to remove the cable boxes and rewire in the back of the house due a contractor is repairing the front of the house. I just bought the house and I had in mind to get Verizon as my cable company but after all I went through with your company it is out of my plans. Verizon gave me an appointment for the next day in which the technician never showed up. I called Verizon again and the repair department gave me another appointment for August 8,2016 and the technician did not showed up again, then I called Verizon and the representative told me that the technician said he did not have access.

I informed to the representative that the technician never showed up because I was in front of my house from 8:00am to 5:00 with that heat waiting for that unprofessional and irresponsible technician. Then again I called Verizon the repair department gave me another appointment for August 13, 2016 between 8:00am to 10:00am and I was waiting there since 8:00am. The technician called around 8:00 to confirm the borough, but he never showed up. I called Verizon, the employee said the technician will be there before 12:00pm and i said okay.

He never showed up but one of the repair department called me before 1:00pm stating that the technician said he went to my house at 8:30am and there was not access. I was so angry and I told the representative that I don't want to know anything else because I was in front of my house since 8:00am. How is possible that those technicians play with the clients in that way and Verizon allows them to do so. It is shame that a prestigious company like that plays with a human being and don't get reprimanded. I'm really disappointed from Verizon and I do not recommend it to anybody. this was a horrible experience for me as a professional person.

I have been with your company for approximately 30 years and have never been so upset as I was last Friday, 7-22. I contacted your online chat service center for help. I purchased 2 phones on March 26, they were the BOGO Samsung phones, at the time of purchase the representative told me that I would receive a $600 visa card for the promotion, he said it would be mailed directly to me within 90 days. I waited more than 90 days and never received it, the representative from the online chat said that there was no problem and give me a code for the rebate center, it wouldn't work so she gave me the number of the rebate center.

I called them, a representative answered, she obviously had a language barrier, after talking to her, she transferred me to another representative, by that time I was upset, I then explained my situation for the third time, he told me that there was nothing he could do for me because the promotion had ended and he hung up on me! I was never told when I purchased the phone that I needed to go online and put a code in. I feel that I have been lied to and mislead, I would appreciate a response to this email.

I am a retiree from Verizon for many years. I have had Verizon services for landline phone, cell, FIOS. Now I just want to terminate one line (267-512-4545) on my Verizon wireless account which is still under contract. The phone cannot be fix and not due for an upgrade. I understand there is a termination fee for early termination however I consider myself a loyal customer and keep all Verizon services current and up-to-date.

Verizon is the largest telecommunications company in the United States and beyond. Please, I am asking Verizon to waive this one-time termination fee for this line, I still have two Verizon mobile lines on my account. Verizon prides itself on community and consumer commitment. It will be greatly appreciated if Verizon would see it in hearts of hearts to waive this one-time termination fee. I will be anxiously waiting your response.

I was a loyal customer with Verizon for land line services for over 34 years and Verizon Wireless for more than 8 years. On March 30, 2016 I changed to a different wireless company since I was so frustrated with Verizon's lack of service in my area. I had my numbers ported to the new company. Then I receive a bill from Verizon Wireless for March 19 to April 18. I agree that I owe for Verizon services from March 19 until March 30 - when my wireless number was "ported" to the new company. I do not agree with being charged from March 31 to April 18 for services that I did not have.

I have called Verizon Wireless on 3 separate times trying to explain this -- no one listens. I am not paying for services I did not receive. I am frustrated with Verizon's constant calls to pay the balance of the bill that I do not owe.

I've paid my Verizon bill for March, April, & May. There were billing issues but they got straightened out. That is until Directv called and said I owe them for April and May. So what exactly did Verizon do with the money they were supposed to give Directv for my bill? I've never seen a more screwed up company in my life . I have already spent hours on the phone with them and they still manage to mess up my billing. I want this resolved once and for all. In short they have stolen money from me that is supposed go to my Directv bill.

I called in March and spoke with an employee re: cancellation of service. She explained to me the cost involved to cancel the service at that time. I called again later in March and spoke with someone re: same issue and was told that she could suspend the service for 30 days until I decided what I wanted to do and could visit a local store with my decision. I went to a local store on 4/13/2016 and advised the employee that I wanted to cancel my service. I was asked why and I explained to them that I was very displeased with the service and my experience with Verizon. I called again on 4/14/2016 and explained that I had visited the store on the previous day and the service was not discontinued.

So, I stayed on the phone with the employee; and was later told that the issue was taken care of. However, I have received E-mails stating: I requested suspension of my line(s) without billing due to my device being lost or stolen. I never reported a device stolen or lost; I only want to have the services discontinued. I have responded to E-mails on 2 occasions with the same request, to no avail. I also wrote a letter with the same request and mailed it to the office in Acworth, Ga after receiving a letter from that office dated 4/26/2016 with the same info: stating, "You requested to have your line(s) suspended without billing due to your device being lost or stolen". I am not interesting in resuming service with Verizon.

Account number: 425044417-00001. No one never made mention of your 14 day return policy until I visited the store on 4/13/16. My first experience was not a good one!! Only want to close account, it appears no one can handle closing of this account. I have spoken to several individuals re: closure and I keep receiving correspondence re: an issue that is not mine. (No lost or stolen device)

My husband and I were in the Laurel, MS store on 4/6/16 to obtain a new phone. Loud rap music was playing in the store. While this is not my favorite music, I have learned to tolerate it for short periods. The particular song playing used the F-word several times and also described what black people would like to do to white people. The employees of the store. We did speak to the manager (who is black) and they turned the station. This is very inappropriate music for the business setting. I have been a long time customer, and I am also a stockholder in Verizon. We left without a phone and are rethinking our loyalty to Verizon. Surely this is not the image you want for your store.

We have been inundated with calls which belongs to Jamie Bond. He is a fugitive from justice with outstanding warrants and owns a smart phone recently put back in to service. Whenever his wife disappears, his former whole community including fabricating names and phone numbers in disguise become apparent. We have a business and have been harassed daily all day including her families throughout the United States. Police do nothing. You guys gave this guy a loaded weapon which he abuses and accuses people to the point that we can't conduct service. I will see if the State Attorney General can help interfere with his Verizon service. Many families are scared of his threatening calls and he has acquired an app to disguise his number but we all know who it is. He is not giving you guys any P.R.

In July of 2015 I purchased an LGG4 phone on the payment plan. Phone was $600. Yesterday I went in to change phones because I did not like the LG and they had deals going on the Samsung and also a trade in policy. This LGG4 phone was only worth $130 for a trade in? Seriously? Its not a year old. I paid off the balance of the phone and switched to a Samsung and am now paying monthly on that but if Verizon does not send me a check for at least $170, half of what the phone is worth, then they lose a long time customer and I will let everyone I know know.

This is crazy. Was supposed to get up to $300 back on trade in but customer service rep unable to tell you exact amount until new phone purchase and transactions run through - how convenient, not for me or for her but sure was for Verizon. I could have and should have backed out right then. Verizon you need to make this right. My next complaint is to BBB and then FCC.

My bill kept going up and I was eventually told you are screwed and to ride it out. Paid for a phone that wasn't used for almost 3 years. 6 months later thought it was over and is now on my credit report. Overcharge, late fees, not allowed to upgrade my phone. I have also filed a complaint with the BBB. I was treated terribly by staff and supervisors on several occasions. This company has no idea how to treat a customers. I was not allowed to use a discount thru my employer. I have found other coworkers that have had the same experience. We are discussing our options if we ban together as a large group.

Several months ago I contacted Verizon to confirm time left on contract. We were planning to change wireless providers. I was told that Verizon had a senior plan that was much less than we were paying at the time and with increased minutes/texting was included. We decided to go with that plan which was $40 for two phones ( just one phone had texting). a few months later our rate increased and we were told there was not a senior plan. Either one of your executives was lying or Verizon does not honor their word.

During the months of Dec, Jan and Feb we were both in hospital which caused additional use of phones. We are now paying a much increased amount (absolutely over-kill) for additional minutes. Not happy and would like a resolution for this problem. Due to health we cannot make a provider change for several months, however, asap we will make a change and hope the new provider will appreciate good customers. We have been with Verizon for over fifteen yrs.

My iPhone 4S was wearing out. Some functions were no longer working. I called Verizon and a very nice lady sold me and iPhone 5s and made some other changes in my wife's and my joint plan. The verification e-mail never showed up, however, so when I called to find out why I had not received my phone, I was told that the order was canceled. I re-established the order. I have two addresses because of work obligations, so I gave them the address the phone was to come to. The verification e-mail never showed up in my inbox again, but this time, when I called the 611 number back, a nice robot did my confirmation verification over the phone.

I then got a notice that they had tried to deliver the phone, and did not leave it because I had to sign for it. There is seldom anyone at my Wichita home address during normal delivery hours, I work long hours and my wife is usually not there either. I called the 611 number again and another very nice representative told me that the delivery address could be changed and that they could immediately inform the shipper. I gave them my office address, and instructed our front desk staff to sign for the phone when arrived. When I got home that evening, there was a notice on my home front door that they had attempted to deliver the iPhone to my home again.

I called the 611 Verizon customer service number yet again. This Verizon representative got the shipper, UPS on the line with us. The UPS rep and the Verizon rep could not seem to agree on whether Verizon had in fact properly sent the revised address, but ultimately, the UPS rep said that it made no difference. They had attempted to deliver the phone the maximum number of times and they were not going to deliver it again.

They wanted me to travel to the far western part of Wichita (I am based downtown.) and pick the phone up. I have a disability and only drive in familiar areas because of it. I would have to pay a driver or a taxi big bucks to pick the phone up at the address they gave. The UPS rep said that they could send the phone to a closer UPS office to downtown for an additional $6.00 charge payable by me. This was still over four miles from downtown.

I told the Verizon and UPS reps that this was not acceptable. Verizon had promised me that they could deliver the phone to my office address, and this was what I expected to happen. They both essentially said that this was no longer possible. Finally, I was told that my only option to have the phone delito my office was to have UPS ship it back to Verizon. The order would then be canceled, and I could then replace the order.

The UPS rep then left the line. I told the Verizon rep not to cancel the order, and to simply have the existing order shipped to my office address. he said that Verizon policy would not allow this simple solution to take place. I asked for a supervisor, and he too told me that such a simple and straight forward solution was against Verizon policy. He did offer to call me and assist me in re-placing the order. Given no other choice, I agreed to this, but I am very angry. Had Verizon representatives told me I had to be present to sign for the phone, I would have never given them my Wichita home address.

This information was not provided. Had Verizon and UPS communicated effectively when I discovered the signing problem, the phone would have been delivered to my office. I have already spent over five hours on the phone with Verizon customer service representatives attempting to resolve this rather need. Although your representatives were all pleasant, they were all utterly ineffective because your company policies apparently do not them to logically solve problems. All of these delays are either Verizon's fault for not giving m complete information, or they are your shipper's fault.

I believe that, at the very least, I should be compensated for my time wasted on what should bea simple upgrade function. I believe you should credit my account at least $150.00

My wife went into the Verizon store in Crawfordville, Fl to get help with her tablet. The employee, Anthony , tried to sell her a smart phone and tried to talk her out of her prepaid cell phone. He quoted her a price which was only 10 dollars a month more than her prepaid flip phone. She went for the bargain and before you know it Anthony had removed 29 hrs off her cell phone and the price ended up to be hundreds of dollars more for the new phone. My wife told him this was not acceptable and to restore her cell phone to its original 29 hr condition.

He was not able to do that, even when calling the company. FRAUD We later that evening tried fixing the problem with Verizon on the phone. Five hours later after being switched from department to department they kept telling us that they could not restore the cell phone to its original condition because they no longer offer that plan. They, in fact, supported the representatives' fraud. I have terminated the contract with the cell phone and the tablet since the store and the corporate phone company would not assist us in righting a wrong.

I ordered a phone on the 3rd, Verizon got the address wrong, they corrected the address, never didn't receive the phone by 02/09/16. Find out the phone was on it's way back to Texas. Verizon wants to reorder and make me pay the taxes again.

I got an upgrade to iPhone 6. I am 60 years old and need extra help to understand these new things. The store in Nashville Illinois only had one person working both times I was there. I had to wait at least 20 minutes both times. I went back the second time to get help with stuff the employee did not help with the first time. They should know to tell you basic things. People were also waiting as I was being helped which I think made the employee rush. The second time I went back it was for her to transfer my pictures! She should have done that when I upgraded. When I talked to my daughter she asked me things to which I said I didn't know. My daughter was aggravated and said that the person was not helpful to me.

So I went back and waited at least 20 minutes and she transferred my pictures which should have been done the first time. When I got home I realized I have videos of my grandkids. I want to keep them of course!!! So after not getting good service in Nashville Illinois, I went to Salem Illinois where my daughter lives to ask questions. I asked about transferring my pictures and was told their machine was broke. She told me to go to Centralia Illinois. I had other questions as I was standing there looking at my phone and when I spoke first, then looked up she had moved away from me. So I was speaking to no one. She said oh did I have more questions? I said yes. She answered and moved away again.

Then when I had another question she said it again. Oh, do you have another question? Obviously, I have not left your store and I'm still standing at the counter what do you think?? I have received terrible service at both those locations. Oh and the store in Nashville where I upgraded gave me no idea of what to expect on my bill. That was a question my daughter asked me. When I upgraded from a flip phone to the iPhone 4, there was little change in my bill. However, I don't think that is the case this time. Not because your employee was helpful in that matter. She said nothing about my bill. So, I am bracing myself for the change. Sincerely. Not a happy Verizon customer.

On Monday 1/10/16 I scheduled a disconnect for my Verizon services effective Friday 1/15/16. They disconnected my services in error on Tuesday 1/11/16 leaving me with no phone line. I am 80 yrs old live by myself and have no cell phone. After speaking with numerous agents since Tuesday, over 8 hrs in hold time and promises to correct the situation, I am still without a dial tone in my home and a service tech has failed to fix their error. I will be filing a formal complaint with all applicable government agencies.

I was a former employee of Verizon at the W. Craig Store in North Las Vegas from 2012 to 2013. My store manager was Juroy Rudolph and the assistants were Antonio Blandon and Sarai Flores. On my last day of work in February 2013, I left my concession phone with the store manager because he advised me to leave it as he would mail it back. I had the box sealed and labeled with all the correct information. A month later, I received a bill for the cost of the phone. I called the store many times to touch base with Juroy to clarify the issue but he was always busy to talk so he would have the person I talked to tell me that he mailed it.

I kept receiving a bill for about 3 months and finally I surprised him in May 2013 and talked to him personally in the store and he assured me that it was mailed via Fedex a long time ago and that he just cleaned out his office and it's not there. But I still received the bill and every time I called the store and again I visited the store (because when I called it seemed like Juroy and the other managers were always "busy" to talk. When I got there I and was told that Juroy is no longer at the store and was on medical leave.

I asked if the other managers - Antonio Blandon and Sarai Flores could help me but was told they moved to other stores and none of the other managers there could help me. After I couldn't get help or any answers from the store, I called the customer service number 800-922-0204 and no one was able to help me there either. I've had one or two people tell me they would get back to me, but no one called. This is very wrong to treat a former employee this way especially because this has affected my credit.

I was a good employee and I worked hard when I was there. I am writing to you because I want to get Verizon service ( we have bad service with my current provider) for 3 lines and get the device installment plan. I qualify for $0 deposit (application # 749510891) but because of the problem with the concession phone your records are showing that I can't qualify for device installment. If no one would help me I would go to the TV station here and file a complaint or I will write a letter to Dan Mead, CEO for Verizon. I am not asking for a lot. I am just asking for you to do me right because I did not do anything wrong here.

We have been with Verizon for years but we have never had so much trouble as we have had since we upgraded to the Quantum. The last 4 months we have had to open an investigation into where I payments have been going. The bank shows they were received by Verizon but we aren't getting credit for them. We have spent a lot of hours not minutes but hours on the phone with different people but to no avail. We are never informed of what was discovered in the investigations. We were made to send in more money to keep from shutting my service off. Now we NEVER pay late we always schedule the bank to pay on the due date.

I was treated like a dead beat not paying my bills. This is January 4th and we still do not have this straightened out. Our last 2 payments are in limbo with you somewhere. I am thinking when and IF this ever gets corrected about cancelling my contract and paying the early termination just to get away from Verizon. I am 66 years old and my husband is 69 we cant deal with all this. We only stayed with you because WE THOUGHT we wouldn't have any problems. The price is too high and customer service sucks.

I had a Droid turbo for about a year and I had to order another one because of maybe dropping it but having the New one that came in the mail that I've had for a little over a week it decide to just DIE on me? I need a phone that's working, especially me being a Network Marketer! This company is horrible.

I was lied to about lifting my restriction. I was told that if I made a payment arrangement, that the restriction would be lifted. Of course that was a lie that I found out after being on hold for over an hour. Verizon uses Shady business practice and lies to their customers. And the sad part about it is that they don't care. they are quick to lie, and there customer service is a 0 on a scale of 1 through 10.

I recently went to Verizon store D0200 01 4154 McKinley Pkwy Buffalo and bought a Galaxy S6. I was quoted by my sales rep benesro B1333, $12 per month for the phone or $288. When I went home and looked at my bill the phone was charged $376 or $15.82 per month. Quite simply, I was lied to. When I went back to complain I got an attitude from the rep who did nothing for me other than to say that's the agreement. I will never buy a Verizon product again after my 2 year sentence with you. Furthermore, I will let everyone I know about my experience and implore them not to support Verizon. I am extremely disappointed in this company and my phone call to the Verizon corporate offices.

I called the local Verizon company store regarding an upgrade. They said they did not not stock the phone in question and refused to order it in.They said I could order it and if I didn't like it I could return it for $35.00 ! That is not fair. Ship it to the company store and let them return it if I don't like it. I tried the chat line and that was useless. The "chatter" was either playing stupid or actually was. The phone I wanted was a Samsung Convoy w/camera. The store employee said "that phone won't be around long". If that is the case, take it off the web site of phones that can be purchased. I have been with Verizon for over 20 years and my current employment allows me a discount to Verizon on my 3 phones due to their service being by Verizon. In spite of all those good points, I am inclined to start looking at other providers.

11/07/15-I call Verizon answering a $69.99/Triple Play offer. The female operator refuses to honor the offer. The offer was clearly printed on the outside of my bill. Verizon fails to honor their advertisement. I gave the operator updated e-mail and cell phone number information which was never updated. Verizon continues to send information to the old e-mail and cell phone number. The installation was arranged for 11/12. I took the day off from work. Verizon fails to respond and fails to notify me of the cancellation. I lost a days pay. The installation was rescheduled for 11/21. Guess what? Verizon fails to respond a 2nd time and one again fails to notify me of the cancellation. 11/21 I called a Verizon rep. named Keith Morton. He writes a totally different order than the first one. Plus it doesn't include the original $69.99/Triple Play order. What the heck is going on folks? I'm just about to go to Comcast and order their Triple Play offer which is less expensive than what Verizon is now offering.

My wife and I have an Lumia 822 and would like to up grade to a new phone. No matter what store we go to they all badmouth windows phone. Then try to sell me a Samsung, or a iPhone. When asked if they ever used a Windows phone they say no, they say we could by one on line. I can't believe that you allow your employees to do this. I need someone to help no criticism . I'm a customer looking for a windows phone, why do I have to look to other carriers for one. We enjoy the windows operating system.

When I signed up for my Verizon wireless I was told I had a plan which allowed me to call Canada to US and from Canada. Turned out not to be true. When next I went to Canada I added a plan that gave me 100 minutes from Canada for 5.00. Then I had to return to Canada for two months and when trying to add calls again was told I couldn't do that anymore because my phone would now have to be 4g. To use my phone I would have to upgrade.

I make calls and get calls only No need to upgrade. Consequently. I have had to shut my phone off and can not use it for Nov or Dec. Still getting billed for those months regardless. This is wrong If I violated the contract it would cost me and so should it work in the opposite direction. I always pay my bills but in this case I just want to find another carrier and if this can't be resolved and feel I shouldn't have to pay penalty as it is Verizon that isn't being honorable. Would rather this was resolved by Verizon and stay with the company that up till now have always respected.

Anyone considered a class action lawsuit against Verizon support department? I purchased a Galaxy S5 and had to purchase a new bluetooth to work with that phone - no problem, my choice for a new phone - not compatible with old tech bluetooth. However when Verizon added car mode, hundreds if not thousands have had issues with the new Verizon phone updates. 4 days of messing around - hard full resets - phone hooked up to computer for updates - which I would have to start over every time someone called or text. When that didn't work, I had to make an 80 mile RT to nearest store, (Best Buy) only to be told it is an update issue. Customer since 1990, and they will not give me credit on my bill or a new bluetooth. Which means they can update again and keep making my bluetooth(s) obsolete with every software update.

I was offered another phone with old software - but of course once they update it - I would have the same issue and my phone works. Also, with all the new updating they did in the last 4 days - I now have even more apps that cannot be disabled, eating up my data. I went to Costco in WDSM and they do not even have headsets and will not until closer to Christmas. Now that I am back home - 40 miles away, I was told Verizon would give me $5.00 for my 80 mile RT, Screwed up bluetooth, lack of finding another bluetooth - (while still being on the phone with the umpteenth customer service - tech support) - day of no computer or phone due to downloads/uploads - losing data with hard resets - the cloud which I am now forced to use - didn't save everything - and 4 days messing with Verizon customer service and tech support - $5.00 for all of that - plus I get the expense of finding another bluetooth, purchasing it - and hoping Verizon doesn't make that obsolete too.

The reason I like the bluetooth is because of the rural area there is some amp in the bluetooth for clearer calls, plus it makes it easier to do whatever I need to do hands free - Thank goodness Iowa is not a hands free state yet, I'm going to MN in 2 days and that would be an $80 ticket. Sometimes calls have to be made. Believe me - the "thank goodness" comment is Sarcastic. $5.00 was offered by Jessica - tear 2 Tech Supervisor Badge V0GAJ94. Before that the guy's badge was V1REIJ6. I probably have a dozen names. All I had to start over with and all who jerked me around.

I have a contract for 500 mb. For both my wife and I for over 120 dollars a month . We have added 500 and now pay over 130. Per month. I have tried to get the 10 gig plan for less than what we paid for a lousy gig. I have been refused and told I have to wait till my plan expires. I am to believe you cannot refuse me what u give to other customers as long as I get another 2 year contract. I want whatever special is offered to other Verizon customers. I would like this corrected and want to hear soon. I noticed the customer service ratings are quite low and I can see why. All I am asking as to be offered what others are offered.

I have been a customer of Verizon for 10+ years. Last month we finally upgraded to smart phones. Worked with the Solon store. The gentleman that assisted us wrote everything down as to what we would be charged and what our bill would be. In addition he suggestively sold us 1 Verizon Tablet which we paid for in full. He explained there would be a $10.00 access charge monthly to add this. Because we had to wait for our daughter to come home from college to complete upgrading. At this time we were told if you turn old phone in you get the tablet for free. So in addition to climbing on to this deal., the tablet purchased the day before, we turned in the phone for 440-785-5535 and were told they would credit our account. The very next bill not only was I not credited but there were 3 activation charges on my bill for $40.00 each that was NEVER discussed with us.

We went to the Solon Store to discuss this and to my disappointment we spent well over an hour for this sales person to review our account & run in and out of a room discussing it with the manager (Which by the way NEVER attempted to speak to us even when we requested it.) We ultimately were told the 100.00 credit for the phone was now applied only after it took 30 minutes for Verizon to find the phone to prove we turned it in, but no one attempted to resolve the activation fee issue. The BS explanation we received was that they would have to discuss it with the (Corp manager) that serviced us that day before they could do anything about the fee, really he is going to remember everything he discussed with us on 2 occasions. After 10 years seriously considering new co. 1 1/2 hours of our time in your store & basically was made to feel like we were totally blown off and wasting Verizon's time. Very Disappointing!

Cell tower in Prescott Valley, AZ approved by town in fall, 2015, stalled by leases Feb. 2016, constructed and completed some time before July 2015. It has not been activated and we (anyone who has tried) can't get an answer locally from Verizon or at the Verizon customer service numbers that people have tried. The area involved is the 86315 area code and encompasses virtually everyone living north of highway 89A. Most of us go from one bar to none with a smart phone, service slightly better with old style phones. We all just want to know when this tower, located at corner of Viewpoint Dr. and Park View will be operational... Not much to ask!

I was informed by service rep in Verizon i was eligible for Verizon FIOS retirees ultimate package which was cheaper than dsl + directv package I already had. Received 2 bills from Verizon each 200.00. Called to verify discounts am told by service rep i am not eligible for discounts because I took buyout in 2010. I would have never switched services if i known i didn't qualify for discounts. The reps working for Verizon seem to leave out this bit of info when signing people up. Called and change triple play package today with Verizon 10-18-2015. The only beef i have with Verizon is that they will only adjust previous 451.00 bill to just 401.31 that's from August to October 2015. They wont even meet me halfway. It doesn't seem right that they mislead and misinformed me about services they say I was eligible for and knew I wasn't. I have been a customer for 40 years and worked for them 30 years. Verizon has really dropped the ball when it comes to customer service...not the same company I remember.

Had my iPhone locked due to password. Called Verizon they stated they could do nothing about it until I got to a computer. I was on vacation and had no access to one for 5 days. I called back and they said I had to call Apple Apple customers deal directly with Apple. Customer service rep said call apple. Contacted Apple. I lost all my information after 2 attempts and 4 hours to do a hard reboot. Apple could not correct problem. Called Verizon to see if I could switch the iPhone 6plus and upgrade based on this one giving me issues and I have only had it for two months and I purchased it through them. After being on hold and talking to several reps. They stated no. Wanted me to do another hard boot attempt with them over the phone or I could deal with Apple Directly. This phone cost me 850 dollars and I was left to deal with a hardware issue on my own. At the end of the conversation the rep said I was denying their solutions and he would note it in my file. Thanks for nothing Verizon but taking 850 dollars.

Horrible! good customer service but it is ridiculous how my monthly bill rises every single month, my plan was $90 per month, the first month i payed $150, second month $250 and 3rd month $280! really? i canceled the contract, got another company, after two months i got just phone line with no internet for $20 monthly, got my first bill $90. They really take advantage of you, never tell you the true, i really hope this terrible company goes broke and vanish from the face of the world!

There is a beautiful park in Mount Sinai, NY called Heritage Park.For over two years there has been a couple of unused splice cases and boxes hanging from the telephone lines right outside this park. Are you guys so busy that you can't take the time to remove this mess? Maybe nobody from Verizon lives in this area and uses the park. Please schedule a crew to take these unused splice cases down before they fall on some child. They are an eyesore and a safety hazard.

We have been on a Family Plan since October, 2014. Our billing period runs from the 14th through the 13th of each month. We called the 13th of September to change our plan to individual plans starting on the 14th of September. The Family Plan was still in effect from August 13th through September 14th. Our bill on the Family Plan was always $204.xx. Our bills are due on the the 8th of every month. So our bill due on October 8th for the service period of August 14th through September 13th, should be $204.xx.

Instead, they went ahead split the lines and the bill, charging us $50 more than what it should have been for the time that we were still on the plan. We called, the customer service rep was so rude and refused to let us speak with a manager. I finally lost it and started yelling. She then said she'd get us a manager, put us on hold for ten minutes, then came back and said he's too busy, he'll call you later. I am trying to resolve it through Facebook Customer Service. For some reason, no one sees the truth. I am so upset. I am going to have to dispute the charges and file a complaint with the FCC and State Attorney's General Office.

I have used Verizon cell service at my home for almost 20 years. While the service is marginal, I always connect. Two weeks ago I lost service to my phone with no warning. After several confusing and unsatisfactory conversations with Verizon customer service, I still have no answers and no service. The only answers I have had are that Verizon is working on the new cell tower that services me to better the service within the year and maybe I should find a new service. I live in a rather remote area with no other options.

This is Patagonia, Arizona. Other people in the area also lost service without notice. Many of us are on Verizon contracts. Many of us depend on Verizon for all phone services including long distance. I depend on cell service just for my personal safety as I live alone and need to have quick contact if I fall in my yard. Verizon pulled the plug on us without warning and left us vulnerable and without service. They should be held accountable, legally.

I have been calling in everyday about being charged for calling Verizon to Verizon. From my understanding those calls were free. I hadn't had a problem with them giving me my minutes back until today. Christen in technical was very rude! She told me maybe if I got a different plan I wouldn't be charged. Because I'm on a 99 cent plan that was the problems. No matter what plan I'm on it should not matter if its a Verizon call! And tried to make me feel like I was trying to get over by calling back everyday for my money back! I feel like if they fix the problem I wouldn't have to call back everyday! And Im not being paid for being on the phone with them everyday over an hour at that! I asked for an supervisor she never transferred my call I never spoke to a supervisor.

And told me when I was talking I see you want to talk so I will in other words let you vent cause I see you don't have anybody else to talk to! When asked what her name was she put me on hold without telling me I was on hold an kept putting me on hold! And a few times was sitting there silent without letting me no I was on hold! But when I said something about it she heard what I said and Had a smart comment! If I had to rate that call on stars I would not give not one.

I bet if I put in a application I wouldn't get hired! Knowing I was right of course I got mad! and cant nobody tell me I was wrong! And they were the ones to tell me to call back everyday to get my minutes back until they fix the problem! And I have the text and ticket number to prove it! I will be changing services be cause of this one call! The only reason I kept this service is because my dad is older and does not no how to change it without me an I stay in a different state!

I received a promotion via email for a free iPhone 6. For the last two weeks, I have been trying to purchase this item and have been to 3 business centers Costco and SAMs club. I have talk to the customer warranty center, in the last two weeks to probably 7 different people who all said there should be no problem getting this but never follow thru and called back. That is what I am thoroughly discussed with.

How can you operate a business in this matter? I totally agree with people now that Verizon is a terrible company to deal with. You cannot ever get a hold of the same person to work out your problem. If you are sending false advertising through I will see that this gets plastered all over the media. I am sending copies and a letter to the CEO. I feel this is a simple problem and your employees are not schooled or trained to handle situations that arise. I have been a customer with Verizon since 1997, I have four lines, but I will be leaving soon.

I don't like the fact that FIOS dropped the Weather Channel from their line up. Accu-weather can't hold a candle to the Weather Channel. Accu-weather looks like an amateur production, when compared to The Weather Channel. I appreciated the variety of storm stories the Weather programmed.

They still gave you the weather at regular intervals during the programs and during commercials, and when the major storms occurred, they were right there on the scene 24/7.

So bury your egos sit down, and negotiate a new contract with the Weather Channel, and bring back The Weather Channel & Weather Scan. Weather Scan gave all the local weather and the traffic conditions in the area.

Verizon has now put a second debt collector after me for money I DO NOT OWE (verified by your first debt collector). Because of underground wire problems on 57th St, I had no internet or phone service for 2 months!!!! Besides the fact that you changed the date of repair every 2 weeks (or I wouldn't have let it go on for 2 mos!!), now you are wasting more of my time trying to prove to your collection agencies that these were incorrect charges - for Time with NO VERIZON service. I believe Verizon owes me money!! If you want to pay me to continue to argue, fine. Otherwise you are adding insult to injury by wasting my time

twice in one week verison heavy duty truck, backed into my yard when very wet after storm, left several dual tire ruts , damaged paver bourder on driveway also busted up edge of asphalt driveway in serveral places. Cost of repairs per estimates around $1450.00 Have called Verison srveral times they sent someone out to look at damage and all have seemed to disappear. I can be reached @ 703 541-0914 or cell 703-508-7773 thank you.7520 ox road Fairfax Station va. 22039

Some Verizon tech dug up my yard, leaving it all tore up, and cables in my yard for nearly a Week! I don't even have Verizon, so it was apparently some issue with my neighbors service. A verizon contractor showed up yesterday and put the cable up, but left my yard TOTALLY unacceptable. My sod is all tore up, and missing, and it's hazardous. I want someone out IMMEDIATELY with new sod, and FIX MY YARD to resemble NO WORK HAVING BEEN DONE. Someone needs to call me.

I moved. I am suppose to carry my number over. Ronnie came to 6058 Watson Court. Due to the problem with the wire, he told me he didn't know when I would get my phone. Drove off after telling me he was fixing it. I spoke with Lee Watts who came to my house this morning. He did not have an appointment but was very nice. Told me the line is bad, and I had a week to decide if I wanted them to dig. I said I need to check with Hoa. He said plenty of time assured me my line would be up and running so I can check my voice mail. I have 2 wireless phones and a landline.

I have a home business and elderly parents who live with me. You disconnected my number and I tried to call 800 Verizon guy was rude said nothing he can do because of notes of Ronnie last night. I call Lee watts who was here this am. He said he has tunnel vision and to call 800 number. I threw a fit. He said he'll see if he can get a number. I was promised one of my numbers would be up and running. It is not! I need help no one will help. I am so frustrated I was told a supervisor from Ms Coopers office would call me today no call. I tried calling, but I can't get a live person. This is urgent I need my number running until I can get these lines fixed.

Verizon charged us over 300 times the market rate for an international call. For a call to the United Kingdom that was less than an hour long and from a landline they charged us $161.84 plus another $22.44 in fees. So for a call that would have cost about 50 cents at market rates, Verizon charged us over $180. Again, this was for a call that was less than an hour long! I spoke with Robert (employee #Z134170) and a supervisor Daniel (employee #Z695527) and both of them refused to adjust the charges to something reasonable (i.e. even remotely in line with market rates). They kept falling back on the justification that there is no international plan on the account, yet the call was connected. Daniel essentially indicated that Verizon could charge any amount per minute in a situation like this and it would be "valid" and the customer would have no choice but to pay it. I am strongly requesting intervention by the PUC to have this charge adjusted to market rates or at least something close to market rates. I would not be filing this complaint if the charge was even twice the market rate but it is outrageous to be charged 300 times the market rate.

I purchased my new LG G2 phone from your Orange City, Florida location.In all my years of having Verizon service, I've never experienced such inapt representative's assistance. I was under the understanding that if you purchase a Verizon phone from a Verizon store, it would require the sales people to have knowledge of the product they're selling. Today was my fourth encounter with the store and my issue was not resolved. Maybe others understand their device better than I do but my experiences with all efforts to learn how to use my phone have been most frustrating.

I'm being charged for the jet pac services that was activated by an employee who since has been fired for this kind of activity. I like the service and went to get a tablet. I paid for it but would not activate cause of jet pac service that I don't need. I've got AT&T internet. My cell phones are through Verizon. I don't want to change services but I'm so damn mad not getting all this cleared up.

Three channels that I watched were removed with no notice given. I was told it was a station choice. However I have another residence in another county where I still receive them. We are changing from Verizon to another provider! No thanks another unhappy customer.