United Airlines Complaints Continued... (Page 1)

Water leak in restroom flooded the floor of the airplane. No notice from crew other that to ask passengers to put items on their laps. No explanation, no assurance of problems resolved our issues based on leak. I am involved in training at local schools should an emergency occur this was a poor demonstration.

I had a very upsetting experience on a flight with united airlines on Tuesday Sept 13, 2016. My sister, niece and myself were checking our baggage and a gentleman (I did not get his name) but I would have if I had known how rude and inconsiderate he was going to treat us. It was at the FLL airport and he stood behind the United Airlines counter and made us empty all three of our carry-ons on the filthy floor b/c he said our carry-ons were too fat and they needed to be able to fit into the measuring container that gauges the size that is allowed.

I didn't see any problem with my carry on or my sisters.. my niece's may have been a little too fat so we agreed to his demands. We had to sit on the filthy floor and rearrange all 3 of our carry-ons while he just watched us struggle for at least 15 to 20 minutes. Finally after we had to put shoes and some other items in our purses did he agree that they were just OK. So we boarded and to my surprise I saw in the overhead compartments on the airplane at least 10 probably 15 carry-ons that were twice the size of what that gentlemen made us rearrange and separate ending in our purses that we had to carry for the next 6 hours to PA at 10:30 PM. I have traveled on an airplane at least 30 times if not more, and I think we would know by now how big our carry on should be. It was so out of line and I feel totally harassed by the treatment we received from United Airlines.

I have asked numerous people and they all agreed that they have never been asked to empty there carry-ons b/c they were too big. I understand if they were so big that they wouldn't fit in the overhead but that was not the case here. And like I said before I was astonished to see that there was at least 10 or more that were bigger and fatter than ours. I wish I took a pic of the ones in the overhead but I had been crying and I was very upset because I had just left my daughter in Florida and the only thing I wanted to do was get on the plane, close my eyes and cry myself to sleep. I feel we need an apology and some type of compensation for our distress and hardship! And furthermore, I may have to reconsider ever flying with united airline again.

I am a very dissatisfied customer who flew in UA Flight # 1033 from Panama City Panama PTY on Tuesday Sept 6 to Houston Texas. I purchased some liquor at Attenza Duty Free Store in Panama and the store tried to deliver the merchandise prior to the plane departure and the captain and flight attendant Supervisor rejected the item. I was seated in row 36C which made it hard to see up front when the items where delivered.

I was very upset since the Flight attendance Supervisor took my name and called the Captain who informed her that they will cancel the purchase. Upon my arrival to Houston I contacted Panama Duty Free Store and they informed me that they had the merchandise and they could not deliver it prior to the plane departure and they never heard from the captain of the plane. I fly to Panama frequently because I am a native of this country and I reside in the US but I am retiring and building a house in Panama . I am extremely sad to know that I use your services 3 to 4 times a year on an average and I was treated so unfairly by the captain and the Flight Attendant Supervisor.

When you have poor experiences like this you can rest assure that I was not happy because I never got my duty free items and I will share this story with family members and friends. I just hope that your crew members and Captain become more sensitive to customers needs and try to reach out and be more flexible since you gain more customers with positive experiences not negative ones. Thank you for your time I plan to send this letter to the CEO of United Airlines Mr Hart in Chicago to also make him aware of this incident.

I rate this airline -0 , I have talked to several different customer service agents in complaint department. They admitted that their service was unsatisfactory. Then told me the employee would be spoken to. This was terrible for them to do. I have proceeded to make a complaint to the DOT and hope to help anyone else flying with a medical assist dog. I also will be informing the disabilities complaint department as well.

We had a flight UA3419 Syracuse to Newark August 14, 2016 Sunday 6:09pm. Confirmation # MFTN8X for 2 persons. The flight was delayed first, then cancelled all together. In conversing with a United customer service agent there were no flights available for over 24 hours from Syracuse. With my travel partner and myself needing to get back to work in Charleston Monday morning, we could not wait till tomorrow even, therefore, we had no choice but to rent a car to at least get to Newark Airport for better chance of a flight. We were able to book a flight out of Newark to Charleston at 1:45 on Monday. to get back to Charleston SC.

The cost of the rental car was $109.41, gas $11.01, hotel 90.39, additional parking day at airport $8.00 and lost wages between the two of our jobs. My partner works for Patient Premier Advocates with lost wages of $160. I am self employed and lost wages over $200. I researched a flight from Syracuse to Newark for this Sunday (comparable to last Sunday) and found the cost to be $292 per person at the cheapest rate.

We feel we should be compensated in the amount of $900 for total loss we incurred due to United's inability to full fill their obligation to us. I was unable to attach receipts to this letter, however, I am happy to fax or mail, if you supply me the information.

On July 27 th I traveled from Florida to California. No problem with my flight. But I traveled with 2 pieces of canvas style roller luggage ~ one piece is totally unusable now. The piece has small area holes that were not there before. I had to purchase two new pieces for my return trip to Florida. If there is a number for United Airlines corporate complaints, I would really appreciate it!

I was to take United Airlines, flight number 4367 at 6:09 a.m., from Richmond VA Airport, USA to my daughter's destination wedding in Montego Bay, Jamaica on Thursday June 23, 2016, schedule for 5:00 p.m. I was to arrive in Montego Bay at 12:40 p.m. June 22, 2016. the passengers had boarded the plane. The plane had backed up and prepared to take off when the pilot informed the passengers there was a mechanical problem and the passengers had to disembark. My understanding was there was a compressor problem with the plane; the flight was canceled and passengers had to rescheduled their flights. There were three of us traveling with the same flight itinerary, in a timely manner a United Airline agent was available to assist us in finding another flight.

The gentleman traveling with us informed her of our need to reach our destination for the wedding. the United Airline agent stated United Air did not have flights until the next day. Richard Mason then asked about other airlines and the United Airlines agent informed him that United Air only had agreements with Jet Blue and Delta. We were informed there were two seats on Delta and she could only put him and his wife on that flight . He asked if she could find a seat for me, mother of the bride. She said no. I asked why and she stated a certain number on my ticket was not same as the number on theirs. When I asked why the difference in the numbers on the tickets would not get me seat the United Airline agent did not respond. All attempts to put me on a flight with them was futile.

Maybe an hour went by and the agent told me she had seats on American Airlines for the couple I was traveling with. I insisted the couple i was flying with take the flight and i would continue to work on securing a flight for myself. At that point the United Airline agent left the customer counter with no explanation and returned in approximately fifteen minutes. The agent said to me and I quote IF I wanted a flight the next day she could MAYBE get me on a flight 10:05. The wife of the couple I was trying to fly with asked her why maybe. The United Airline agent turned and went through a door behind he airline counter and came back. I asked her if she find an earlier fight on another airline the next day and the United Airline agent said no because she had already printed out the Delta flight. I was speechless.

When I asked for her supervisor the agent informed me SHE was the SUPERVISOR. Meanwhile I'm on the cell phone with my son-in-law and he asked to speak to the agent to help resolve the situation. She stated she would not speak with him. I had to request a hotel voucher and shuttle information so I could stay in Richmond, VA until the next morning. I live in Newport News, VA and had traveled to the Richmond Airport the the couple going to the wedding. I was given a voucher to the Richmond Airport Hotel which was not fit to stay in. The agent did not provide me with a food voucher. I arrived at the hotel around 2:15 p.m. This is after I arrived at the airport at 3:15 a.m.on June 22, 2016. Please not that twelve hours had gone by since arriving at the airport.

When checking into the Richmond Airline Hotel the clerk inquired about my food voucher as he gave me the schedule for dinner. I sent 10.00 to eating at Applebees in the Airport. I saw the United Airline Agent who gave me unprofessional service with disrespect as I was getting my luggage to go to the hotel and I kindly asked her if she could be of any additional help. She said the only thing she tell me was to use my cell phone and call United myself and maybe a flight could be found that SHE was unable to see. I thanked her and wished her well. I prayed and called. The call was answered immediately and within fifteen to twenty minutes flight UA4367 was booked for me the next morning departing at 6:09 a.m., connecting in Newark to Montego Bay. During this entire time she as condescending, rude, disrespectful, not once did she actually look at us, etc. I have traveled abroad and in the USA. This is the first time i encountered this kind of behavior from an airline employee. My daughter's wedding was late at her insistence.

The wedding was after 6:00 p.m. She was kept informed I was on my way. I was not able to have a complete shower, etc. I paid for a room that I did not use on June 22, 2016. I was unable to eat on Friday, June 24, 2016 due to an upset stomach, diarrhea, nausea or leave my room until later in the evening for dinner all due to my experience at a United Airline counter in Richmond VA, USA. I thank you and i am looking forward to a very positive response from United Airlines in reference to this situation in the very near future.

Had 48,400 miles removed from my frequent flyer account because I did not have activity for 18 months. Asked to have them reinstated and they refused. Gave no options such as a penalty fee for reinstatement. Got screwed and without recourse. American Airlines allows miles expired after 2002 to be reinstated for a fee of $200 for up to 50,000 miles. American also sends out notifications of miles about to expire. Did not receive any notification that miles may expire and now am looking at getting screwed out of about a $1,000. There sole intent is to have as many frequent flyer miles expire worthless so as to reduce their liability. No one at United to whom I made this accusation argued my assertion. Horrible, horrible program. No wonder their customer satisfaction is so low. Sorry I could not rate them with zero stars.

This is re: SkyWest #29931 and a service experience on June 15, 2015 on a Spokane overnight I encountered with her. She was extremely discourteous, rude and demanding to this associate. We have contracts with several airlines and I have only had a handful that have been as detrimental to my service to other guests as she was. She didn't like what we had on our menu and as I was waiting on other tables, followed me around the dining room and kept insisting on a previous visit she had had a certain Item. I suggested a few items on our menu and she then asked if there was somewhere nearby that might have her special salad. I gave her lengthy directions, while ignoring my other guests to do so, and explained where she could possibly find her salad. She walked outside, then turned around and returned, complaining that her arm pain made it to difficult to walk far. She decided to stay and eat in our restaurant.

She proceeded to order, and when the food was delivered, didn't expect to pay extra, as she had visited 3 years ago and wasn't charged extra. I explained we had new kitchen mgt., new guidelines and we had to charge for everything that came out of the kitchen. She became argumentative and unpleasant and continued to press the issue, I gave her extra items at no charge, but explained this wasn't policy. She paid, I thanked her and told her to have a nice day. My on sight HR and newly hired F&B decided to take her comments, not listen to my service challenges with Sally and take disciplinary action. We have a phone number to call for unruly SWA and FED EX guests who don't adhere to pleasant conduct, and in all my time with this hotel we have only had to call once.

I wish any service person who encounters this much luck, as she is truly an overly demanding person, who won't be told no, and will do what she can to get any hospitality personnel into trouble. Thank you for your attention to this unfortunate service interaction.

I am currently having a bad problem at the Houston International airport. I am traveling with 18 others trying to get home to Baton Rouge , La. We left from Denver Co. at 3:05 pm and we were to change planes Houston however we were given several departure times and finally to we would have to wait 24 hours or more before we could leave out. In this group several persons have Diabetes, Arthritis, Sleep Apnea along with a host of other physical impairments. I have insulin that must be refrigerated and I was told to go to customer service and ask for Ice. I am also one of 5 persons in a wheelchair. I spoke to Corey in Michigan who made a suggestion. This is a very poor way to say you recognize the Americans with Disability Act . I feel that your airline has no regard for the disabled or handicap . This was first and last time using this airline.we are now trying to rent vans to go home in the morning at a cost to us. You should be ashamed of your actions.

My flight information is leaving from Puerto Rico, United Flight #841 at 2:22pm, to Chicago. We will start on Saturday, May 28, 2016, arrival at the San Juan Luis Munoz Marin International Airport, approximately 1015 am we left the Adventures of the Sea Caribbean Cruise Ship headed to the above listed airport, arrived at 1045am. On arriving at the Airport we were notified that an earlier flight had been cancelled and they had to get those passengers on a flight first. We did not get finish with our check-in until 1:47pm. So we were told to hurry and get to gate B8, mind you there is seven(7) people in our group, I am 70 yrs old and we had my cousin, who is 75 yrs of age, in a wheel chair rushing to get to gate B8 after going through TSA pre check.

So we made it flight was beautiful until we landed at Ohara Airport, Chicago. First of all we were to pick up our luggage at the baggage claim area, I think on ramp #4 of which my luggage never showed up. We filled out a Delayed Baggage Report at 7:18pm, come to find out that in Puerto Rico the agent that check all seven(7) of us in placed baggage tags on any bag rushing to get us on the plane, so after checking all baggage tag numbers my bag was missing but it had Lashandra Sandifer tag on it. After calling your United Airlines Baggage Resolution Center - 1-800-335-2247, we were told that my luggage was still in Puerto Rico it never made our plane and will be placed it on a United Flight arriving in Chicago at 6:18 pm on Sunday May 29, 2018, we will deliver your bag to you, we will need Lashandra Sandifer baggage tag and ID. So I, Joyce Gordon called the Resolution Center again to change the delivery information.

I have called the Resolution Center several times to find out where my bag is. Lashandra Sandifer received a call from Ohara Airport that night May 29, 2016 from 773-601-1203 at 7:05pm,from a woman letting us know that my luggage had been damaged, when we tried to ask questions the lady hung up the phone and didn't leave her name. So we called back at 7:14pm asking to speak to the person who had just called us, the lady on the phone stated she was on another line and could she help us, we told her that we were inquiring about what happen to my luggage and why was the women being so unprofessional by hanging up on us, she stated that we would just have to wait until our luggage got delivered and hung up again without leaving her name or any other information. This Department at Ohara Airport baggage pickup was very unprofessional. so I called the Resolution Center again, by the way everyone I talked to at the Resolution Center ( about five (5) different people) was very nice and professional.

So today, Memorial Day, May 30th 2016, at 12;31pm, I have not received my bag yet, I did call the Resolution Center back again, who tracked the bag as being on the delivery truck that was a little behind but on their way, that was at 8:15 am, no bag yet. not only did United mess up our Sunday but now the holiday, which we have plans for, they have both of our numbers, so far no calls no word on where my bag is. I will be putting in a claim form and writing a letter to the Corporate Office, which I no you no that already, I'm tried, my holiday is mess up a lot of things in the luggage was for this holiday.

Received email advising three day Companion Fare Sale to Europe, to be booked by April 27. Was not ready to book yesterday and clicked on the email link today and it is telling me ended April 27. It is early morning EDT on April 27. Did not get any satisfaction calling main number.

As of March 26, 2016 Flight NO. UA383 on Route From HNL - DEN Board Time 1855hrs Departs: 1945hrs Seat NO. 38C Aisle As I was just about to take my seat the passenger on 38D spilled his whole drink on my chair and I had informed the flight attendant Mr. Ed that my seat was soaking wet, due to the other passenger spilling his fountain drink on my seat, "He then, the flight attendant told me to just sit on the wet seat" because there was no other seats available.

I Was Very uncomfortable I assumed that he would assist me to another seat I strongly feel that was so unfair due to me being a loyal paying customer for United Airlines I was not treated well on that flight. My husband even informed him what as his plan, but the flight attendant said Sorry there are no other seats available. Unbelievable. As of March 27, 2016 as I reached my final destination to San Diego as I picked up my Luggage my bag were broken and torn.

On the 24th of March I had a flight to leave out of DIA to DFW, up arriving to DIA to check in my bags to one of your baggage claim agent at the counter. Well the first thing that I notice he was really upset and had a nasty attitude with me, but that was ok. I told him my name and my destination on where I was traveling to, he check all of what he needed and got my baggage sticker to place on my luggage bag, notice he was still upset and rude as he place the sticker on my luggage bag and just place it behind him behind him beside the conveyor not on top. As I walk away I took another glance back to see if had place it on top but it was still there beside the conveyor.

After arriving at DFW to claim my bag I notice that everyone else had there luggage except mines, 25 min later went to bagging claim service to report my bag wasn't on the baggage claim conveyor. The gentleman look my baggage up and told me that it will be coming in on another flight, now I'm upset because after paying for my bag and all the medication I needed was in there. This wasn't call for because I paid for a service that wasn't meet, and I had a time frame to take the medication my doctor prescribe for me. Well after the agent says this will be and two hour wait or we can bring it to my house, gave him my address and left. Was so up set that I just return to the airport to claim my bag myself.

I was and still maybe get our local news involved in United baggage and other people property that they check in and how its handle once it leave your sight. I will get the agent name when I arrive back at DIA, I kept all my information on the misshapen on United end. I love to speak to someone higher up to see if I get compensated for all what I went through.

Here is my complaint to the United Airlines Customer Services Manager. HC4LT9. I am a business man who travels regularly. Timing is very important to my business for schedule meetings and my customers contact and business. I was scheduled to fly from DCA to IAH to POS on the 15/02/2016. Your airplane was already taxing when encountered a maintenance (Computer) problem. We all sat on this plane for a period of over 3 hours (that was disgusting).

We were finally returned to the gate and left for Houston not until 1:30pm arriving after 4:00 pm missing my connection to POS. You customer care personal was not so caring after being told there was no accommodation for the group of us now stranded. After a loud out-bust by some of the customers one of your agent contacted Washington to find out the real reason for the delay (It was maintenance and not the weather). That was then corrected and vouchers were given for accommodation.

The wait to the Hotel was over 90 mins and I had to assist two of the passengers with their incidental deposit as to be able to spend the night in the hotel (Park Inn Suite).
The flight to POS on 16/02/16 was also delayed. We all had to deplane (due a maintenance problem) and re-board another plane again. I missed my scheduled meetings which I had rescheduled for that night at the airport.

Wasn't notified on my cell # flight 1484 was delayed-went to the airport and waited-originally was scheduled to depart POP at 3:05 and didn't leave until 4:40 PM - Then was told flight would then stop in Washington Dulles for a flight crew change?

Then mid flight was told by Captain that air traffic control advised him that we could fly directly into Newark arriving around 7:10 PM instead of original 6:00 PM arrival time, then about 1/2 hour later captain informs us that he was advised that we would again have to redirect flight into Washington Dulles, much surprise again to many unhappy passengers. After touching down in Dulles were told to remain seated for about 40 minutes due to flight crew change and no service at all was given, had to actually ask for water quietly since was told if others heard everyone would want water? Upon a bumpy touchdown in Newark about 8:30 or so were told we would have to sit on tarmac and be tugged into gate?

Needless to say, was very unhappy with the flight 1484. I used to manage Midway Airlines so I am quite aware of the situations that arose and would ask for some type of voucher for the stress, inconvenience and hassle I had to endure. Since vouchers are for space available and cost the airlines nothing, I would appreciate your consideration in this matter. I will also be following up with a hand written letter to headquarters. Thank you for your cooperation in this matter. And this will also be considered when I chose my airline on my next flight since I usually do choose United, when I do travel as often as I do.

After calling to book my husbands ticket back to north Dakota, where he works. I have been hung up on 2x, not only can you not understand the Indonesian people your speaking to. But they could not understand me. On hold once again. going on 30 min with United Airlines customer service.

We both were supposed to travel under above PNR numbers on UA3928 / 28 Dec 15. The flight was cancelled and no one notified us of that. I luckily checked on website and found the flight is cancelled. Contacted the united Airline booking office. They book me from OKC.DEN.YYC.

I have to take a taxi from Tulsa to Oklahoma Airport and reached at 4AM to catch the flight. Again there the the flight was delayed there for approx 2 hours and miss the connection to YYC. At DEN. I have to be in queue for 1 hour to get me and myself rebooked. We were booked for another flight which was again delayed and I could not reach on my job that day resulted in loose my pay for that day and beside that I have to give explain action to my employer.

In total we both loose approx $900.00 for this trip Taxi fare Plus we both did not get paid for one day. This was beside the suffering we had to spend more than 24 hours on the taxi and airports before we reach to our destination. We also traveled on United Airlines on 19 Den from YYC DEN TUL under separate ticket and above was our return journey. I had been calling different offices of united airlines but no one has given any proper answer. Kindly contact me for any further details you may need to know.

2 of my family members and I, were supposed to fly from NEWARK Airport to DULLES in Washington DC, to catch a plane there to SAN JOSE, Costa Rica. The flight to DULLES was delayed, which made it impossible for us to catch the connecting plane to Costa Rica. I made a huge line to ask the lady in charge of my boarding gate what to do, because we weren't going to make it on time to board the plane in DULLES. The lady never got to me before they ended the boarding there, I had to interrupt her to get an answer from her which didn't even make sense.

She told me to go to the customer service. I went and made another hour and 1/2 of angry people line there, and when I finally got to the end, the guy told us that the only option for us was to wait until FRIDAY 01/01/16 (Today being WEDNESDAY 12/30/15). Now we need to wait 2 DAYS to reach our destination! Our whole purpose of the trip which was to spent the 31st of December with our family was ruined because of some delay the United airlines had on their end.

Not only that but our bags left the airport already so now we have to let them sit in Costa Rica while we wait for our flight on Fri 01/01/16. This has been the worst experience we've had and I am 100% sure I will never use this airline again! If a customer months in advance for an airline to take you somewhere on a specific date, it's their responsibility to assure that this happens. I was at Newark airport from 4 am- 9.30 am, spent all this time there just to know that I am not reaching my destination until 2 days later.

Your baggage claim services Dept. has not been cooperative and has been giving me wrong information. When I try to fax them important info., they do not give me an email No. or physical address, The fax No. they have givwn me is either wrong or the traffic is so heavy that I cannot get through. Even when I write to you, I do not receive any answer. Is anybody out there? You would ;never be able to discourage me with the tactics you are using. I am HERE.

On 11/24/15 I summit a complain about my flight #UA1921S from Houston to Orlando. On 11/25/15 at 5:49 p.m. I received a call from Daniel from Customer Care, he left a message, I called him back same day at 1-800-864-8331 but, I got a answering machine. On 11/01/15 I called Customer Care and I left a message and I been calling every day and leaving messages with all my information for them to call me but, nobody call yet. On 11/30/15 I called 1800-241-6522 and explain the issue to the clerk, and He said that there is no way to transfer my phone call to talk with a Supervisor at Customer Care. This is unacceptable and very poor service from United Airlines. I repeat nobody call me as of today from Customer Care. Sir, please provide me the address for American Airlines Corporate Office Management, to submit my request.

On Aug 25, 2015, My Fiance Lindsay Wartzok, Ticket #02777104958994, book this flight out of OHare. Upon check in, we both noticed that out seats were not together. Matter of Fact they were not even close. Her seat upon Check in 37, mine was 24. Which we both thought was stupid, and ridiculous. In order for us to sit together, we HAD to purchase upgraded seats at 63.48 ea. I was pissed, then had to pay $25 for ea piece of luggage. That was almost $200 out of pocket expenses that should not have been. I flown United for over 20 years, and this is the first time I have had to purchase upgraded seats to sit next to my loved one. My thought was, what is if this was a family of 4. That would be an extra $400 even before vacation. Not only is this a way for United to make more money, like United needs to, but this is called extortion! I am a 100% disabled Veteran, and this is how we are treated, like we have the money for this crap.

You guys at United need to give Veterans a break and stop extorting money from families. I will be contacting my Congressman and Senator over this, this BS. I am requesting FULL re-reimbursement of my $200 from the United Airlines corporate office, that I should not have paid for this dumb mistake from United. When booked in advance, you always have seats together. Again, I am requesting Full reimbursement of my money ($200). I may even contact the local social media over this and Facebook. This is Robbery. Also when we booked this tickets in August of 2015, Alaskan Airlines was our flight from PDX to OHare. No wonder Alaskan Airlines can afford to expand, more service, less, and CHEAPER. I will never fly United Again. United is definitely not the Friendly Skies.

On November 26th 2015 we were in Liberia Costa Rica leaving and going to our home town to Norfolk Va, as were getting our tickets the united employee forgot to give us our third ticket to final Norfolk, Mr Maher had to go back to ticket booth and tell him the mistake he made. After that as were in Houston TX we went to gate and asked the guy there who checked our info and he said your at wrong gate go to the other one as we got there the flight was on time as we give the united ticket lady at gate our tickets she scanned them and the flight attendant told everyone that we had booked flight.

When we were in Houston the guy at gate sent us top wrong gate and on our ticket had no gate number that's why we asked him he checked his computer but why did our ticket scan go threw even manager at United in Dulles said it was their mistake and Dulles had no flight to get us home as we paid to be home on Thanksgiving, not on Friday. We had the WORST EXP with United and wanted to know what can you do or can someone call us.

Were not happy at all about United mistake and what all started is in Liberia Costa Rica with United Airlines. We have flew with United before but this was like I said the Worst ever flight and not getting us back is not fair when were paying customer. Even when the manager at United said it was their fault she knew what we been through that day but she told me best thing to do was to email and make a complaint and that's what I'm doing. Please feel free to call me if you want to talk more. United Employees need more training in Costa Rica and at Houston at Gates or we would not be complaining, but this was not a Happy trip coming back. Have great Thanksgiving weekend.

On 11/22/15 on Fight #UA1921 from Houston to Orlando Fl. it was the worst flight I ever had. I got a broken ankle, I got a CAM Walker Boot; I was flying on First Class, sit 4E and I need to be comfortable due to my leg condition; the gentleman sat besides me was so "drunk" that I can smell his alcohol breath, he was heavy breathing, mumbling and talking to himself. I was reading a book and in two occasions the touched my arms to ask me: if I was going on vacations to Orlando, and if my book was good? I try to be polite and replied in a nice manner because, I noticed he was "very drunk". He went to the bathroom and I told the Flight attendant about the incident, that He was drunk and that I don't know how to handle it. She stayed that she will talk to him.

The Captain call me up front to talk to me about it, and the flight attendant said that She already explained him about the Alcohol policy and that they'll not offer him no more alcohol during the flight. He already have one glass of Jack Daniels before. Also, the Captain asks me if I want they can take him out of the plane, but I told him: that I can handle it as long as he don't bother me anymore during the flight. Also, they try to switch sits, but was no sit available. They replied that they'll keep an eye on me. I told them that the Airline shouldn't take any drunk person on the plane because, will disrupt the other person peace of mind. He came quiet from the bathroom and fall asleep for short time. When he woke up he puts his hand on my lap; I looked at him very mad and told him: What's wrong with you?

You better stop touching me! He didn't said anything. The Lady sat on the other isle on my left asked me: if I want to change sits with her husband, but I told her no thank you, and She said just let me know. The flight attendants came to check on me few times, but I didn't mention this incident again, because there is nothing they can do at this time. This is unacceptable that any passenger has to experience those behaviors specially flying on First Class. First, due to my leg condition I need to be very comfortable during my flight. Second, I didn't enjoy reading my book, neither enjoy the flight. I hope United Airlines follow next time the Rules & Policies with drunk passengers because, nobody has to go thru terrible experience I got!

On November 23rd, 2015 I called into United airlines and spoke with a gentleman who was very dry and seemed to not really care about my situation. I was unable to get his name and later found out this is how all of United Airlines representatives demeanor is. The gentleman informed me that my ticket from 11/13 had been voided and he would send me a document by email stating so. He told me to wait 3 minutes although it never came. I called back and spoke with another representative who placed me on hold after I told her I needed that same document sent by email to provided to my bank so they can release the money back to my account. That representative placed me on hold for 24minutes and never checked back in after she said she would do research. I disconnected the call. I called again for the third time and spoke a very disgusting and rude representative by the name of Cindy B. I believe.

She continued to talk over me as I calm expressed to her my frustration. She made it clear my problem was not important as she only cared about getting my confirmation number. I asked to not talk over me she then said she will talk over me, told me to go to m medicine, technically she can hang up on me and she will NOT transfer me to a supervisor is everything that came out of her mouth. I had NEVER in my life been talked to that way by someone who represents an airlines. I called back immediately requested a supervisor as I was completely over the service I had received considering I spent my money with United. I finally got a supervisor by the name of Ariann who wasn't any better than the previous reps.

She was far from understanding and did not care about how I had been treated her only concern was telling my ticket had been voided and what would I like her to do. I understand my first ticket was voided and all that I wanted was a confirmation as I had purchased a second ticket that I've already used. Ariann informed me that there is no one above her and management was only there for administration. I was and still am in disbelief at how United employees are trained. Clearly customer service is not a practice or concern. I have taken my time to notify someone of higher authority of my experience. I am not sure how this case is handled but I refuse to ever fly with United again.

This is not a complaint really but a request. My husband and I are traveling to Hawaii in January with a group. We requested United Airlines because my husbands brother flys United multiple times a year and wanted to upgrade us to business or 1st class as an anniversary present. When he called United they said he could not upgrade us because we were in a group and our travel agency is telling us the same thing. There are multiple seats available in business class on both legs of the flight and coach is full. I am writing to ask if there is any way he can do this for us? Our flight leaves Jan 14th from Chicago OHare #218 and returns January 22nd.

I made a reservation to travel to Boston. My flight was scheduled to depart from Phoenix Sky Harbor airport November 21st at 7.58PM arrive in San Francisco at 9:12PM connecting to Boston Logan at 10:09PM and arrive in Boston at 7:35AM Sunday November 22nd.. Our scheduled take off was delayed due to mechanical difficulties on the aircraft, and eventually cancelled all together. After two hours of waiting, two complete power downs on the aircraft, and nearly no communication from the staff as to what the status of the flight was, All passengers were directed to depart off of the aircraft to the ticket counter to re schedule our flights. I arrived at the ticked counter only to have one agent handling roughly 30 people. After two hours of waiting in line, I arrived at the ticket counter to try to reschedule my flight. Emotionally and physically exhausted I requested a refund for my ticket, which was issued. The customer service was unacceptable and less then satisfactory.

I asked where I should pick up my baggage and was pointed in a general direction, the agent said "where all of those people are standing". There were 3 carrousels running. Having no idea which one it would come out of, I wanted another two hours to finally receive my bagged. Only to be sent on my way in a cab which cost me another 33$ on top of what my flight cost me, which was 292$, and baggage check in of 25$, and a meal costing roughly 30$. I called customer service the next day, I also got LESS then satisfactory service. I wasn't offered any further compensation. The agent tried to pull the wool over my eyes and tell me that there was bad weather in Chicago. This was not the case, my flight was cancelled due to mechanical difficulties on the aircraft, therefor completely irrelevant.

The two agents I spoke with were extremely rude and unhelpful. I was on the phone between wait time and speaking with the agents a total of 2.5 hours. I feel as though I will be forced to take further action regarding this matter. I should compensated for my time, the emotional, physical, financial, and mental anguish that this cost me. I will be filing a complaint with the Better Business Bureau and taking this to corporate. This is unacceptable. I wouldn't even rate this experience as 1 star. My husband is a business plus member and has spent thousands of dollars flying this airline and has been a very faithful customer to United Airlines. We will no longer be using this airline to travel. I am hopeful that someone will reach out to me and help me resolve this matter and a timely fashion.

My family recently flew with your airline on a trip to Erie, PA to visit family. We flew from Austin, TX to Buffalo, NY- rented a car, and drove into our destination. The trip to Buffalo was uneventful. Everything went without a hitch, and for that-we were grateful. We were not so fortunate on the return trip. The trip from Buffalo to Ohare (CHI) was fine. However upon arriving at Ohare, the board said a 38 minute delay for the plane to ATX. I also recieved a text via my Expedia App confirming the delay. So we went to the area of our gate and found a Chili's to have some supper. At this point we had driven 2 hours to Buffalo, turned in the rental, went through security and flew to Chicago. We were hungry. Upon completion of our meal we went around the corner and saw that our flight had left. Apparently they cancelled the delay, no announcements were heard in the airport restaurant. The desk employee said the reason was that it was a "soft" delay, which means if they can leave earlier, they would. However there is not an indication of this on the flight board, nor on the text message I recieved.

I sought out the customer service desk to see what could be done. The customer service clerk was as helpful as she could be. All of our baggage was on the flight to ATX. It was currently 8pm at night and she got us on a 5am flight to Houston. We would have to be at the airport at 3am to check in, so there was no point in getting a hotel at this point. The desk clerk then had us on a stand-by list for a flight to ATX. There were severe weather conditions gong on in the central TX area which were playing havoc on flight schedules. Our children slept on a blanket on the floor, while my wife and i tried to figure out the next move. We went to board the plane to Houston and it turned out that the night clerk had entered all the data wrong for our family, essentially the kids had tickets, but the parents did not. The clerk on duty did a wonderful job, facing many severe looks from his manager who wanted the plane to depart- NOW! The nice clerk got us all on the plane to Houston. At the last minute, the flight attendant wanted me to check my carry-on.

Whatever...get me on that plane! We were off. So the flight got rerouted to New orleans due to weather in Houston. We sat in the plane for 2+ hours on the Tarmac in New Orleans...with 2 young kids. Eventually the plane refueled, and was off to Houston. We deboarded, and lo and behold-they actually CHECKED my carryon- ordinarily I can pick it up on the jetway when deboarding, this time i would have to go to baggage check. Thing is, this isnt my final destination. There isnt enough time to go out, come back through TSA, and make the flight that I'm on standby for. I opt to just handle it when I get to Austin. Just another inconvenience. So my carryon in in Houston, and my luggage is in ATX. Luckily we made the standby list. We were finally going home. It took us a little over 7 hours to go to our destination...and 26 to come home. Never at any time was I rude or disrespectful to your staff. This was my problem and they were as helpful as they were allowed to be. I dont normally fly United, so this was not a good first impression. Never once, did anyone look at another airline to meet our needs. We spent an exorbatant amount of money at the airports on just the basics for a family of 4 - no offer of any vouchers. I just feel that something could be done to ease our discomfort a bit.

I fell at the airport at Phipps airline to fly home. The United Airlines agent I talked to was rude at united and at the ticket line in Davoa. Now I am in a cast from my shoulder to my fingers. I had to go to emergency room, and united airline charged me another 650 dollars to change my flight and wouldn't help me on the phone. I am very disappointed in united airlines and their very bad costumer service. It seems all your concern about is money. And least you could upgrade me now since my arm broke in 3 spots.

On Oct 10/15 my family (6 in total) flew from Regina Sk to Pensacola Florida to take my parents & celebrate their 60th Anniversary. We had two connecting flights. We had asked for personal assistance for my parents as they are 84 & 79. Our plane was late getting into Calgary (which is understandable but the rest of the experience was not) There was no personal assistance for mom & dad when we got off the plane, so they had to try walking & quickly because we where late. My mother almost collapsed from exhaustion. We followed the procedure though the airport & when we got to the gate to fly to Houston we missed our flight. We spent four hours in the Calgary airport getting the run around from several United Airlines staff while trying to find out what we where suppose to. Not one of them seemed to know what the procedure was to get us on another flight, very uneducated staff. We where sent to United Airlines gates where there was no staff attending the gates, to gates that we could not get to. Finally after two hours of running around the airport a United Airlines personal told us we would have to reclaim our luggage & go to ticketing. At that point we got downstairs to ticketing & where sent to Canadian Airlines ticketing to get new flights (another two hour experience).

In the mean time my Travel Agent got a hold of United Airlines & got us tickets to leave Calgary later that day. I went over to the United Airlines ticketing & even though my travel agent had tickets for us for later that day (I had my Travel Agent on my Cell phone), the agent at ticketing said they could not help us - end of story. So frustrating, so back to Canadian Airlines ticketing. Finally after four hours in the airport we had tickets for 4 of us to leave the next morning at 6 am & 2 (my husband & I) of us to leave at 10:45 am. When my husband & I arrived in Houston the next day & where waiting to board to Pensacola we where called to the gate before boarding & where told they did not recognize our tickets & where we not assigned seats on the flight, OMG - just another layer to an already stressful flight. After a few phone calls that was eventually worked out.

Coming home on Oct 17 was just as bad. Six of us got our boarding passes in Pensacola to come home. When we landed in Houston I looked at: our boarding passes for Houston to Calgary. All six of us where suppose to leave Houston at 12:53 but my husband & I had boarding passes for 8:55, giving us 45 minutes to get to our connecting flight. We had to leave mom, dad, my brother & his wife in Houston while we boarded our flight to Calgary. We would have a 4 1/2 hour lay over in Calgary while the rest of the family would have that wait in Houston. Not the end of the world. While we waited in Calgary for the rest of the family we find out that their flight is 20 minutes late leaving Houston because of some cargo that had to get loaded. When they arrived in Calgary they had to sit on the plane because the ground crew wasn't ready for the plane & then they had to wait 30 minutes for their luggage to arrive. Again in Calgary mom & dad did not receive their personnel assistance, totally poor service.

They are not able to do that walk through the airport. A wheel chair was finally found by the family for mom & dad struggled trying to walk. They where still waiting for their luggage while my husband & I where boarding the plane for Regina. I spoke to a Canadian Airlines representative & they where well aware of the issue & even though the rest of the family where in the airport the plane could not be held for them. It was okay for the plane to be late leaving Houston because of cargo but not okay to have a plane late when it would have to wait for passengers. The rest of the family missed the plane & again had to work with United Airlines to get a later flight to Regina. They where able to get on a later flight that night to fly to Regina.

This whole experience was a horrible experience for my parents. It was a combined mess with both Airlines - Canadian Airlines & United Airlines but in my opinion more so with United Airlines. Mom & Dad where very thankful to have family with them to help them though this experience because they would not have been able to do this by themselves. They will probably never fly again. It was heart breaking for me to see them go though so much stress on an event that was suppose to be so exciting for them. I have attached my husband's & my Itinerary for our trip.

Flight UA71 S Confirmation #EXQDXV. Upgraded to economy for almost $350.00. Seat 7A. This seat became a meeting ground for those that wanted to stretch their legs; but not use the restroom. I had to call the attendants 3 times because one women decided to strike up conversations with everyone who came to use the restroom. I was awoken from a sound sleep numerous times. Making matters even worse - the audio/video on the plane didn't work - so I couldn't put on headphones to drown out the noise. Needless to say; it was a very uncomfortable 8 1/2 hours.

We were 6 hours late on Tuesday finally got to our destination no food or apology from the employees responsible. Suppose to fly home Sunday November 1 at 9 am they have no record of us can't get on a flight until 5:50 again no comparison no offer of food drink nothing. The worst airline ever. I will never again fly with them. They are always over booked!

Flight from Edmonton AB was great, no delays even though we had one stop everything was great. We were in Charlotte NC for 15 days and enjoyed our holiday. We arrived at Charlotte Airport 2 hours early as we are flying back to Canada, our flight number was UA4528 08:15 take off time. We were not first class on this trip from Charlotte to Houston but from Houston we were on First Class. So we wait, finally around 7:30 the flight was going to be delayed until 10:30, then it changed to 11:30, at this point we asked the gate attendants if this will cause us to miss our flight in Houston, they said no. Personally feel and from all of the other folk who were to take that flight we all felt that we were busy interrupting them on their phone or putting on their makeup, yes super customer service going on there. Finally, our flight was now delayed until 1:30 pm, okay with this being said we are definitely going to miss our flight from Houston to Edmonton as they only have two flights from there to Edmonton weekly. By now everyone is pissed and not one person could get off their butt and assist us.

Finally my sweet husband had to get rude and tell them how the flight schedules work, finally we got some lady who was smacking her gum to look into this problem, then she is OMG someone should of transferred your flight earlier, you will never make it. Okay so now we have been sitting there for hours and not happy, her suggestion is for us to fly to Houston and then Chicago and then Edmonton, like really does that make any sense. We suggested that just the one flight to Chicago and then Edmonton would make more sense. She did the tickets but now we have to wait even longer for that plane to leave and then have a four hour delay in Chicago. We finally arrived in Edmonton Alberta Canada at 11:45 p.m., great we still have a five hour drive home but are so tired since already being up for just about 24 hours straight. We were suppose to be back earlier, I had a two family emergencies, one my husband was having severe chest pains and the night before my Mother who is 78 was put in the hospital.

I never plan on using United Airlines again, your business/first class is more like a third world country with the food and the way you are treated. Trust me, I sound like a rich bitch but I'm not, I have worked my whole life. The meals were disgusting and cold, have you ever flown on Air Canada First Class, the corporate office should read more United Airlines complaints. It might open your companies eyes a bit.

Was delayed in Denver for seven hours because of mechanical problems of the airplane. Our destination was Spokane Washington. I have COPD and have to use potable oxygen at that altitude. After sitting around the airport for that period of time I became sick. The pilot announced a website to contact but we can't find it. This took place oct 7 2015 . I ended with a lung infection which ruined my day at my sons wedding. Not very happy with the experience.

Made a reservation weeks ago on a flight from Burlington, VT to Washington DC. Had an early morning flight to arrive in DC during daylight so that we could rent a car to our final destination. We are an elderly couple not used to driving at night, especially in an unknown area. We received confirmation and a boarding pass the afternoon before the flight. Two hours later we received an e-mail saying the flight was cancelled. There was no response available or phone # or instructions what to do next. After finding a United # and being put on hold we were told there was no crew available.

I can understand cancelling a flight for weather, or mechanical issues, but cancelling for lack of a crew is unacceptable. Yes we were given a new flight on American, however it gets in well after dark. We can not fly the next day because we have paid for tours beginning early the next day. WE were offered a free checked bag on United but the offer is not granted by United on the American flight. Cancelling a flight for lack of a crew is bad enough however leaving us in the dark as to what to do next is just as bad.

I was to headed to Denver from Kansas City for an award ceremony. Flight was to leave on the 21st at 9:10. After waiting over 6 hours the flight was cancelled I missed the whole thing that I had worked 12 months for. When I asked for help even when I was already late, I was told file a complaint. Worst customer service I have ever had. To top it off $7.00 was given for lunch, REALLY. I was out of a days work and a great time. I think you owe me more than a contact customer service.

My family and I planned a vacation to Maui leaving on June 3, 2015 - we had booked our flights over 5 months prior to our travel and planned it so we would arrive in Maui around noon on the 3rd. We boarded our plane in Minneapolis at 6am on our way to LAX to catch our connecting flight with about 1 hr between landing and heading to Maui.

We are in the air for a little over an hour when the pilot announces that we have to return to Minneapolis because the deicer is not working - hello but don't they check these things before they send the plane up? Of course they couldn't get us on another flight til after 9am which meant we missed our connection and didn't get to Maui until 9pm on the 3rd - lost the whole day. We do understand things happen but we were glad we made it and were just going to put it behind us.

On our flight home on the 11th we arrived at the airport early to check in and print our tickets, pulled up our reservation (that as I mentioned we made over 5 mos previous) and it only listed me and my daughters, not my husband. We talked with the gate agent, who wasn't very nice, and she said its right here and printed all our boarding passes getting us to San Francisco with a layover and also our boarding passes for MSP. After having a 6 hr layover, we go to board the plane. I was in front and my husband was behind our daughters.

We are in row 37D-F, my girls and I get to our seats I looked behind us and my husband was not there. I started to get worried as most everyone was already on the plane so I told a flight attendant that my husband wasn't on board yet and someone was in his seat, she said everyone should be on board and I insisted he was not. she asked his name and I could hardly hear it but she called it over the intercom came back and said he didn't respond. I would not sit down and again insisted they verify he was on the plane.

She said I needed to sit down and they needed to close the door but that he had not checked in and she couldn't verify if he was on the plane. She asked me several times if I wanted to take a voucher and take a later flight but she couldn't tell me if my husband was on the plane or not and they needed to close the door. So you are telling me that if this plane went down you don't have a list of the passengers? You can't call the gate to see if there was a problem?? I took a walk once in the air and found him; he was on the plane and in seat 12D.

My husband told me at the gate they detained him and the gate agent looked at his ticket and ripped it up right in front of him and told him it was no good and he was flying stand-by and would have to take a later flight. Did I mention that prior to boarding they were looking for people to take a voucher and a later flight because of course they overbooked and didn't have enough seats! So the very RUDE gate agent tried to strong hold my husband and tell him his ticket wasn't any good!! My husband was very upset and said my family is on that plane and I am getting on it!

After some insistence - the RUDE gate agent printed him another ticket and told him to get out of here! We paid almost $4,000 for our tickets and I have never in my life met so many rude people and been treated in such a disrespectful manner. At this rate I can't believe they are still in business. DON'T FLY UNITED!!!

I boarded flt #ua3454 on 4 may from bdl-ord. gate #21, @ 3:42p, seat #9d. @ this time I informed gate agent I would need a
wheel chair when deplaining @ ord. Also 15 minutes before wheels down, I informed the flight attendant that I would require a wheel chair when I was deplaining. NO CHAIR WAS THERE OR AVAILABLE!!?. I hobbled out into the terminal & found NO attendant/wheel chair. So NO CHOICE!

I found my own way to the customer care desk after another painful hobbling experience. Althrough this walking experience, passed many United Airlines personel who utterly disregarded my hobbling with total indifference. At customer care desk I also requested a wheel chair. After attendants made numerous calls, no wheel chair to take me to the bus transportation to south suburbs.

After 30 minutes wait, I requested a supervisor. Mr. Soloman Asare & Mr. Iwona Niedzielak arrived. They were successful in getting me seated on a wheel chair, however, I missed the bus trans, so had to wait another hour for the next bus. I was delayed 1hr and 40 minutes during this ordeal.

This is incomprehensible for a wounded Vietnam combat Veteran to be treated. Lost all respect for UAL!!. My opinion in this matter is I should be adaquetly compensated. Please give this a priority consideration. Waiting patiently for your rapid response.

Had booked a flight and chose seats when reservation was made, when I handed the desk person my boarding pass, she informed me they changed my seat so a family could sit together. I am a tall person and never would choose a middle seat, always a aisle or window. They put me in a middle seat, and the gentlemen to my right was so large he took up half my seat, and could not put down arm rest, which was inconvenient to me not having a arm rest or access to any controls, I put it down once, and he put it back up to make more room for him.So for almost 3 hours of flight I sat there sitting straight up , and not making any movement since no place to go.And the girl to my left had a pillow and blanket and curled up and had half her rear end on my seat as well. None of this should have happened, large people should buy 2 seat, I paid good money for this ticket, and why was I inconvenienced? Didn't want to cause a seen, but I should be refunded something, and or partial voucher for next flight.

I'm a new traveler who had a most unpleasant experience with American Airlines. My girlfriend and I where waiting at our posted gate for our flight waiting to be boarded.There was a lot of confusion as the flights had service crews making repairs to the planes when we noticed that our flight wasn't being called. We checked and were informed of the gate change which was too late for us to make the flight.

I believe a ticket should not have a gate posted on boarding ticket if changes are made after you land. Why post anything which was confirmed by your customer service department as being something they ask for to be changed as that seems to be where a lot of issues are created.

If the tickets are posted with gate numbers and they change and the airlines notice that passengers are missing, doesn't the airlines have enough insight to call the gate that was posted on ticket before change? Going to customer service wasn't much help as the staff was cordial but offered little to help us get to our destination as quickly as possible. I asked to speak to a supervisor who did nothing to help us digest the situation. When I asked him a question as maybe getting us on another airline, he said that is a common practice but did nothing to try and make that happen!

I'm not writing this to get something for nothing but helping your customers should be job one. This issue has ruined what I was thought to be a very good vacation but I'm so disgusted but the ending it has taken something very significant from our experience not only has this costed us time and money

I was traveling with my fiance and my sister who is disabled. I called the airline ahead of time to make sure I can use her wheelchair and have her board first and get off first due to her blindness as well as other issues. They said it will be no problem for that is usually how it goes first on first off. Well we boarded on 04/24/2015 out of Newark and they did not board her first in fact they must of boarded 20 people on first before her even though we told them she needed to get on first. Then they put her wheelchair in with the luggage instead of leaving it on the plane with her to needless to say she was the last person off so the isle was very congested and very crowded with people and luggage all over the place. On our trip home on04/26/2015 she boarded first but again we had to wait for her wheelchair so it took almost 25 minutes to get her off the plane once we landed.

This is not how you should treat a handicapped person at all. It is not like she needed an escort on because her brother was boarding with her.also I would like to say that on our flight back the whole left side of the plane which of course is where we were all seated the direct TV did not work the whole entire trip. The gentleman that was boarding the people on the flight down was down right nasty in the way he talked to us about her boarding. I am so disappointed in your airline that we will never book with you again.

On February 19, 2015, the flight 707 from Fr Myers, FL was supposed to depart at 7:32 PM. It didn't depart until 3 HOURS later!! at 10:25 PM.Me and my wife had 1st class seats (confirmation #E4B1PJ). On this flight, I was NOT given any food. The explanation given was that it was never loaded onto the plane! Seriously!!! That is a serious health matter. And when my wife and I pay for first class seats, we expect first class service. In addition, the Wi-Fi was inoperative for the flight! Another commodity that affects everyone, especially those planning on working on the plane. Due to the absence of these basic necessities, and for what these 1st class seats cost us, we expect to be generously compensated!!!! I will not be using United Airlines in the future. They are the worst airlines out there!!

I needed to convert my ticket from a return flight to a one way flight, as I was flying out a week earlier with work, who had already booked a ticket for me. I wanted to keep my return ticket as I was going to stick around for a vacation afterward. United charged me £580 to cancel my outgoing ticket!!!! Their reason was that a one way flight was more expensive. This is ridiculous as I had ALREADY PAID for the return flight - I simply didn't want to use my outgoing ticket. When I suggested I keep the outgoing ticket, and they just notify the desk that I wouldn't arrive, they point blank refused. I had to pay in the end or would have ended up stranded in the USA. I feel absolutely ripped off and like I've been mugged.

I was on United Airlines flight#1199 to Orlando which was continuously delayed. The United customer service staff and attendant continually mislead, lied and rudely gave us faulty information. We are now stuck in the airport with no way to get home because all the shuttle services are closed at 3am. Thanks United for getting me written up atwork and standing me at the airport.

United airlines changes my flight time by over an hour. When I called to change my flight they charged me $400 to change the flight for two people. They original cost of the flight was about $600....now it's $1000!!! How can they change without and repercussions but if I change it costs me $400! Absolutely ridiculous!

My son and I flew with your Airline to Palm Springs on February 2/15. However we did not make it that day to Palm Springs and were diverted to Chicago (we were compensated, and were very happy with the accommodations). However when leaving Palm Springs on Feb 18/15 we arrived on time to the airport where we were checked in. We then waited at our gate, all signs said on time. However this was not the case. I had to wait in a long line only to be told we would not make the connecting flight (Denver) as our plane was late. We then had to change our flight (time and day). My son and I ended up having to stay another night in Palm Springs (with our own accommodations) and arrive back at the airport for 5am. I did not make it home in time for my shift at work on the 19th and had to call in. I was very disappointed with the service and the extra amount of money I had to spend (food, accommodation and missing work). I could not believe that not one person knew the flight would be late, had that be the case proper arrangements could have been made on my end.

i had a horrible experience with United from the jump. I purchased my ticket and tried to change it due to my grandma's quick and aggressive cancer related health decline. United is only about money. I get that they are a business but somewhere there should be compassion. They have no bereavement support. This solution was for me to pay a $200 change of itinerary fee and any difference in the change of fare. They kept offering trite, insincere apologies with the excuse that it was spring break season, as if I am Gid and can control my grandmother's health decline. I was unable to pay any of the exorbient rates they wanted me to charge due to my teacher's salary and my family couldn't really help due to preparing for funeral. My grandmother went from having 3-6 mo. to live to having 24-48 hrs. according to doctors reports. I tried to get home & couldn't. When I got home grams couldn't speak. Then I got the runaround about changing my flight. More money required! I cancelled my flight and am waiting to see if I will get the refund the allege I'm eligible for. United representatives were inconsistent with their information, often offering contradictory information. As a consumer I'm horrified by their practices and incompetence. I will never in my life fly United and have already secured a return flight with another company.

We were booked on a direct flight number 1663 from Chicago to punta Cana. It was to be a four hour flight. After circling Miami for two hours we landed at Palm beach airport in Florida. We were stuck there until midnight because they had to fly new pilots in, and they could gnot anyone in for hours. We have been traveling for 14 hours. We have lost a full day at our all inclusive resort for the four of us. We would like a full refund for this flight. As premier members we expect better of United. The whole situation was handled very poorly. Please email me back.

I have called in about this, and she told me i had to fill out this form. My party of four that is flying upset and mad. We have already lost $300 because our flight time keeps changing. We was suppose to arrive in FL around 11. We had plans at 12 Noon, 1 PM, 2 PM. Now these plans have been ruined because United changed our flight time. Now we have a 2 hour overlay in TX. As customers we are very un-happy with the company right, because we heard so much great things but now i don't know. This would be different if we didn't have plans, but we do. We have call the places already, and we can get our money back for being late.

We feel that their should be some type of compensation for the four of us because our flight has changed three times. Now we have lost money already, that we can't get back. Its not like these plane tickets was cheap, these were expensive tickets. Could we receive some type of compensation for the troubling issues we have had to face and are going to face when we get ready to fly in April? If so could someone call me in regards to this matter.