Customer Satisfaction Results
1.97 out of 5
1.97 out of 5 Stars
295 Consumer Reviews

Taco Bell
Complaint Department


Posted by Christine James
Feb 16, 2015
Customer Service Rating
Horrible
20
Ok so I love taco tell but the taco bell on broadway ave in elmira ny is a freaking joke! We went there tonight and yes we usually no we probably won't get what we want but since we love it we deal with it. But today we went and ordered a grande meal and my boyfriend wanted sour cream on his tacos they said it was an extra 50 cents per taco for sour cream he said that was fine and we continue through the drive thur. We get to the window looks like everything is there and head home. When we get home to our surprise we have all the tacos we ordered. We begin to eat and my boyfriend releases ther...

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Ok so I love taco tell but the taco bell on broadway ave in elmira ny is a freaking joke! We went there tonight and yes we usually no we probably won't get what we want but since we love it we deal with it. But today we went and ordered a grande meal and my boyfriend wanted sour cream on his tacos they said it was an extra 50 cents per taco for sour cream he said that was fine and we continue through the drive thur. We get to the window looks like everything is there and head home. When we get home to our surprise we have all the tacos we ordered. We begin to eat and my boyfriend releases there is no sour cream. Now usually we wouldn't care but come on we paid 5 extra dollars on sour cream so he goes back. when he is there he tells them that he paid extra and would like what he paid for, they point fingers and then eventually get to his order mean while he watches the other customers order of course they forget things like normal but the kicker is, is that they have asked every customer if they would like to round the price of their meal up! Are you kidding me I'm giving you $18.75 what it cost and you have the nurve to ask if they would like to make it an even $19 what the hell are you running?? We can honestly say we will send our $20 somewhere else so long taco bell! Hello taco night!

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Top 295 Reviews about Taco Bell

The most popular submitted in 2015. Are you a Taco Bell customer? Use our online web form to create your own.

Customer Service Rating
Horrible
20

I ordered the Doubledilla, it is steak and cheese on a tortilla supposed to be double meat, the cost is $4.99 or five dollars and change with tax for the sandwich a few chips and a small container of salsa. What I got was a large tortilla with steak and cheese folded in half and cut into 4 pieces, all of the steak and cheese were in the middle two slices and there wasn't much in them. There were a total of 3 small pieces of meat in the two outside slices.

The kids that were running the place acted like they were totally lost and confused as to what was going on and the manager who looked about 17 was more lost than anyone. All in all it was a bad experience. The service was bad, there were complaining customers (I didn't complain at the site) and the kitchen wasn't clean. I don't spend a lot of money at Taco Bell but you can be sure that it will be a last resort from now on.

FYI this is the Taco Bell KFC in Ardmore Tennessee,

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Customer Service Rating
Horrible
20

My daughter worked for Taco Bell in Redding Calif. The Manager, Nick, was very rude to my daughter. He belittled her, changed her schedule constantly. He puts her down in front of other employees. There was blood in the bathroom, told her to go clean it. He did not giver her proper equipment or protective wear. My daughter quit, now she has depression and anxiety. He also is not giving her a decent recommendation.

She worked very hard and was dependable. I feel like he was not happy with her and should have fired her. Instead he kept her on to verbally abuse her. I am going to make this public where we live.

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Customer Service Rating
Horrible
20

April 26, 2015 My husband and 4 friends wanted to dine at the New Taco Bell in Lincoln. All of us chose Taco Bell after church feeling it was a great idea. Unfortunately, I have misplaced my receipt. But you can check with this location on some of the information I am going to share. The goal of me submitting this complaint is for management to step up and give adequate customer service along with quality food.

The most disappointing poor service was waiting in the dining area 45 minutes for our food. My husband and mine's order was simple, but that's not the issue it was unacceptable service. We ordered 5 crunchy Tacos, a burrito, and a Lemonade freeze. I asked the girl to give me a Senior Discount. She was pleasant and said she would give us a Senior Discount.

While I was waiting I noticed she didn't give me a discount. I went back to the register, and she said she would help me as soon as she got done with that customer. She told me she did give me a discount. So I asked her to please show me on my receipt where the discount was presented. She looked at it and said she will be right back. So she goes and talks to a manager. Comes back to the register and asks me to wait while she helps another customer. Five customers later she refunded my money. I was unable to have the Lemonade Freeze because it was watered down. The young man offered to make another freeze.

My tacos barely had any cheese on all three of them. Unfortunately this was unacceptable even if it is new. Taco Bell has been in business too many years to give this unacceptable lack of service. My husband and four friends hope you will take action immediately. Other Taco Bell Customers asked for their money back. Taco bell lost profit.

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Customer Service Rating
Horrible
20

Ok I go in to order and have to wait for 5 minutes to get waited on because there is only one cashier waiting on customers and getting their food ready. All the other workers are in back just standing around. When I order I don't get what I ordered. I ordered 3 supreme tacos with the works, only got one supreme taco, the other two were plain. also ordered a chicken quesedilla with a soft taco, got a crunchy taco, ordered a chicken cantina bell bowl and was told that they don't do the chips and salsa, corn, guacamoli on the side or put black beans in the bowl any more.

Also when I told her I didn't want the drink with the Tacos she told me I had to take it. Also when she checked me out she had to do it on the drive thru register. This was at the KFC Taco Bell in Farmerville,La. Funny I went to the one in El Dorado just a few days before and got the same thing with no problems. This Taco Bell sucks. You really need to get a manager who will do their job nd treat the customers right and give them what they order and make their workers work. These people reall need to get their act together, They Suck!!

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Customer Service Rating
Horrible
20

Last night my husband and I saw your new commercial for Taco Bell. We were totally disgusted! What does an elderly couple with a woman showing her husband her breast have to do with having a Taco Bell sandwich? We will not eat at Taco Bell again. We Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry we will not be abl Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry you have given in to the world's point of view on selling products through sex.

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Customer Service Rating
Horrible
20

I haven't been to this location in a while do to the lack of meat on the product, so again its been a couple months so I stopped to get a Crunch wrap Supreme. I asked for 4 mild sauce and continued home. Again I am very disappointed, 1 sauce and with each bite lettuce and dough. I decided to unfold the crunch wrap and really was not shocked to see about one tablespoon of ground beef on one side of the wrap barely any cheese or sour cream. Plenty of lettuce and tomatoes only in one clump also to one side. Ridiculous!!! And to my amaze I believe it was the manager who made the wrap. Brown hair and glasses with a white shirt. Jaun L. Was the cashier that gave me one packet of sauce. $2.99 worth of lettuce, shame on you. I will not be back!!! I will have to drive to W 110th on Lorain Avenue to get a decent Crunch wrap. Maybe you need to send someone to retrain especially the day Manager. 4/13/2015 at 1:20:59 PM. Order # 311124. Cleveland Ohio

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Customer Service Rating
Poor
60

We tried your breakfast menu cheesy burrito It was the worse,. It stuck to paper tasted like raw dough and no cheese We did talk to manager who made us another breakfast which was better as it was grilled this time. I would like suggest that you change your wrapping paper with some wax paper or other surface on inside to keep it from stiicking to the paper. the second breakfast was made better with eggs and sausage and cheese wrap on inside o soft shell instead of egg the soft shell sausage and more soft shell. I will go back again but will only have the grilled option. Manager was very nice and said he had that complaint before but company did not address the complaint of sticking paper to the food. your burrito has better tast than mcdonalds not so spicy. I will try others types next time. Thanks for the time to read this complaint and I sincerely hope you change your wrapping paper to something better.

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Customer Service Rating
Horrible
20

Ordered 1 Mango bbq Chick star, 1 bacon ranch Chick star,2 double decker tacos,1 nacho supreme taco, and 1 gordita crunch and apple empanada.
What we got was 1 mango chicken griller,1 bacon ranch chicken griller, 2 fiery tacos, 1 nacho taco. I then went back to the Taco Bell to talk to a manager and was told there was no manager on duty. They precede to remake the order only to wait another 30 plus minutes to get it. I have eaten at this Taco Bell location many of times in Hutchinson, Minnesota 55350 but the service was the worst I've every see. Had to wait the first time about 15 minutes and they were not busy.

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Customer Service Rating
Horrible
20

My complaint has nothing to do with your food or your service. It has everything to do with the current commercial you have with the elderly woman flashing her breasts at her husband. I find it highly offensive and degrading. I hope you get enough complaints to pull the commercial. I wouldn't want my grandchildren to see the commercial when watching tv with me. It would be an embarrassing situation and difficult to explain away.

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Customer Service Rating
Horrible
20

I went to the local Taco Bell here in Cleveland, Tennessee with my friends yesterday around 7:45. The one by all of the other restaurants. I chose Taco Bell because I had always thought it had good prices. I ordered two loaded grillers and a medium manzanita sol, aka the apple soda. We left and went to the apartment. I finished my drink as soon as we got home. Surprised, I opened the cup and saw that my cup was literally filled to the brim with ice. I felt so ripped off.

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Customer Service Rating
Bad
40

The bean burritos I ordered were super dry. The beans smelled of smoke. Disgusting. The chicken soft taco was dry. As though the meat was cooked in a microwave until it was dehydrated. The 4 cars in front of me in the drive through took 40 mins. . This occurred @ 10pm to 1040pm on3-28-15. These food smelled like campfire. I haven't. Ever filed a complaint before , I usually have more important issues on my plate. Train your help and more of them. There is no excuse for this.

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Customer Service Rating
Bad
40

I was in the drive thru for approx 23 min waiting for a car to go ahead of me because this restaunt has a very poor design and only a single lane to drive thru making myself feel entrapped in said line asking the car in front of me to go and being refused and having to wait to leave this brings up many problems the first and most important safety I feel as if I need to contact OSHA to get any results as the manager was very rude and unhelpful to my plight and this businesses safety I am hoping you can help with this probl if not I will have to explore other avenues thank you Branden Taco Bell in redmond OR

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Customer Service Rating
Horrible
20

Tonight(3/28/2015) at 9:15pm at the George Washington Way Taco Bell Location in Richland, WA. I ordered $15.99 in food and drink including 2 mini shredded chicken quesadillas. On my second bite into my first mini quesadilla I bit down on a large(3/4" long) piece of bone. It jarred my jaw and sent a sharp pain in one of my back teeth. It doesn't seem to have broken my tooth though. I subsequently choose to not finish the rest of my meal as I was not feeling hungry anymore. I took pictures of the bone, the quesadilla, and my receipt from the purchase. I would like to be contacted regarding this matter and compensated appropriately.

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Customer Service Rating
Horrible
20

The service at the counter was great, it wasn't until I started to get my drink, There was something wrong with the drink machine. I told the cashier about the problem and she acted like it was important. Then I went to get sauce for my food and the bin was empty, I ask the cashier for some and she said that they were out of the sauce (mild) that I was asking for. I would think that if I was out of the sauce that I would call a different location to see if I could a box from them, then replace it with one I received later. I understand that, yes this can happen, but I would think that if used more of that kind of sauce I would order more, so this would not happen again. Taco bell is great, but just wondering how long the store has been out. The store is in Bluefield, Va.

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Customer Service Rating
Poor
60

I can't remember a time that my order was ever correct. Yes I continue to go to a taco bell because I do like the food, but I am loosing that urge because my order hasn't been right in 15 years.

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Customer Service Rating
Bad
40

I ordered a taco salad as usual it had no cheese,no tomatoes and overloaded with rice and lettuce! I have a picture of this mess I was hoping to attach!

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Customer Service Rating
Bad
40

Today, March 21, 2015, my husband and I went to the Taco Bell in Petaluma CA. The music was VERY loud country-western, with heavy Christian overtones in the lyrics of the 3 songs that played. We did not go there to be evangelized, nor to be forced to endure the high volume of the music. It is not appropriate that a public eatery be forcing religion on its customers!

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Customer Service Rating
Bad
40

I know for a fact that there is a 22 year old Supervisor taking advantage of the minor girls at that Taco bell in 2050 S Townsend Ave, Montrose, CO 81401. His first name starts with C. and if you don't check into it I know there will be a big problem. The girl has not come home until 5 am when her shift was suppose to end at 1 am. There are to many other things that these young girls have started doing that I will not speak of. But one word of warning you need to REALLY need to check into this problem.

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Customer Service Rating
Horrible
20

I always order the same thing. 2 -3 times a week. Worst food but the best tasting. I never go to fast food joints, only Taco Ball. I never get a real tostada with beans, cheese, tomato's and lettuce. I get tom, LETTUCE, sliver of cheese and have to look for the beans. My last trip, today I even took a picture of the tostada. I was in shock that the server, when I asked if he put beans on the shell, he said yes and pointed to the mound of shredded lettuce. I would rather pay more for a "real" tostada but it is not offered. The TC I went to is #023303, Melbourne, Florida and I frequent Satellite Beach (32937) Florida and Melbourne (US 192). All the same, no beans.

Do the employees get kudos. I can't imagine repeat customers. I say something and usually get what I want and offer extra $$.Get a grip, up the price or give a choice of meals. Get rid of the $ menu if you will go into bankruptcy by putting better helpings. Beans are REALLY cheap especially when they are loaded with fillers anyway.. The rating, 1 star, listed above is not what I would give. It should start off with no stars and let people enter "their" choice. BTW. Impossible to contact TB.

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Customer Service Rating
Bad
40

All we wanted was to go in have a few drinks couple appetizers. Husband really wanted the brisket nacho's, I just wanted something lighter which I ordered the won ton appetizers. Absolutely the worse nacho's ever first off whoever thought fresh jalapeno was a good idea is a IDIOT! Nothing like getting a plate of nacho no cheese,no sauce, very few pieces of brisket with a piece of fat. I asked the waiter where is the meat , cheese or whatever comes with nacho's? All he could say was like do up you want something else?i was furious the manager on duty was at the table beside us never once apologized that the nacho's were not up to par?.... If you send it back who is suppose to contact the manager? I called when I got home he was like wow now I'm not hungry. Well first of all don't put my bad food On you, second he should of been notified. Our man complaint is if you run a TV commercial. or on your menu at least try to come close.

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Contact the Taco Bell Complaint Department

  • Corporate mailing address

    • 1 Glen Bell Way
    • Irvine
    • CA 92614
    • United States
  • Website link

  • Customer service phone number

    1-800-TACO BELL

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