T-Mobile Complaints Continued... (Page 10)

1101+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
20

My T-Mobile (that is what they call the portal) extended my contract when I tried to make changes to rate plan. It was never clear on the portal that It would extend the contract.
This was never communicated to me over email/text or phone.
When I contacted customer service, i came to know about this practice. I asked them to change the contract end date to what it was. But they were not at all helpful. They never gave me a solution. Instead, asked me to email contractreview@t-mobile.com with all details. When I did that, There was no response for a long time.

I am still waiting to hear from them regarding my contract.

20

I have been a T- Mobile customer for over 10 yrs. I called spoke to T- Mobile rep who gave me wrong information. I am currrenty going to school . I have been paying alot for my survices. I decided to try another company to lower my payment. The rep I spoke with said it would be ok to cancle my contract and pay 100 dollers instend of $200 since i have been a member for many years.. later I received the bill $ 250.00 . I tried explaining to T-Mobile rep and they said I had to pay full amount . I would like a reply explaining why they have employees giving wrong information .

Thank

Wanjiku

40

in february of 2011 i entered into a 2 year contract with tmobile, which will expire in feb 2013. i entered the contract for an HTC G2 phone. you had to change the phone twice because it had the same problems which was that i would send text to one particular telephone number and a different number would receive it. the wrong people would get my messages that were not intended fot them. tmobile told me that they would exchange the G2 for a My Touch phone if i paid a difference of 82.00 $. i accepted the exchange after been assured that this would not change my contract in any way. but they defrauded me or lied to me because they changed the contract. my original contract expires in feb. 2013 and not in december 2013 as am been told now, because now tmobile is saying is due to the phone exchanges. i want tmobile to validate or honor the original contract. Tmobile as all these communication phone companies get away with having freedon at large to do what they want with consumers and that is the fcc fault to give you this type of power and fraudulently rip people off for billions of dollars. i hope that the fcc of federal government one day soon interferes and set limits to all these companies that are taking money from people in a fraudulent way. in february 2013 is when my contract expires not in december. i expect tmobile to honor my contract as understood, feb 2013 not dec 2013. if this dont happen, i will cancel all my lines and will go to another provider. there are plenty of providers now that will be happy to have a customer that spends this kind of money. thank you.

20

In 2010 Nov I purchased a new cell phone from t-mobile I have been customer for 6 years I had plain called Classic plain which alwayed you to purchase a phone with money they have in your account to use to make new purchase if get new phone sign another 2 year contract so I did but I was told that Classic Plain I had doesn't offer those things anymore I didn't find this out until I got ready to purchase another phone they never sent any information tell me that Plains had changed. When spoke with lady she told me that Vaule Plain is just like Classic Plain I had before it would lower my bill I agreed to 2 year contract for Value Plain then I got new phone same time put deposit down cell phone came in NOV 2010 they didn't tell me it would take two month before they would start new plain I was told monthly fee would be on next billing cycle which would be next month it didn't start until Jan 2011 I got cell phone in NOV 2010 then they didn't tell me that because I renewed contract it would be both lines when each line had a different 2 year agreement due date ending my second cell phone contract was about be up then when it became 2 years they stated when I sign up for new Value Plain they made contract for both line not just one for 2 years. When you make agreement it only states for one cell phone number that your making the agreement with not whole plain my 2 year contract is up for second line they just told me that my contract doesn't expired until 2013 for both line when I only got new phone for one line the plain was agreement for the one cell phone and to lower my bill, how can I extend contract that not expired yet for another contract adding on 2 more years without getting new phone when you upgrade services. every 2 years when make agreement with T Mobile they didn't tell me that the Value Plain extended my service for 2 more extra years when they gave me start date of 01/2011 for service plain and new cell phone was given in 2010 in Nov it took two month to get Value Plain started then add second line on another two year contract without other contract ending for second cell phone I never agreed I want to start over with my services this has stop me from getting new phone plus extended my service for both lines not the once I agreed to. They gave me false information that lead me to agree to plain stated that they no longer do that anymore there is plain they offer just like Classic Plain I would come out cheaper with this plain this would allow ne to get new phone with month payment plain renewal of contract for the one cell phone not both line agree to another 2 year when second line contract is not up my bill is not lower The Classic Plain they could bill you for down payment then make monthly fee for cost of the phone each line was under different two year agreemnet due date not same date as the purchase which two month late if got cell phone in NOV 2010 it didn't take affect until 01/2011 WHY it was not for two line Value Plain was for Family not the renewal of contract that had ended I never agree to extend 2 year agreement without purchase of cell phone one with one cell phone line not both lines

20

3 months ago I got over minutes charge $90 form 1 of my kid's phone. I called T-mobile ,they give me a discount %50 off ($45) because I'm one of the long time customer but I have to renew 2 years contract and they need to change to new plant to unlimited to prevent over minutes charge, I said OK. 1 month later i got the bill nearly $300 witch $100 over minute charge that surprise me . I called T-mobile again ,They said not thing they can do because already give me discount last time I try to explain about new unlimited call but they don't care , I asked to speaker with the manager the lady switch me back fresh beginning of waiting ( she never let me talk to the manager ) than I drive to T-mobile store get help, they tell me to call form my phone. not thing else I can do with T-mobile. I went out and got 4 temporally sims .Today they send me a bill $1.300 that inclue termination fee .I don't have a job right now and I can't afford it .I liked to take this mater to court and let the judge makes fair decision

20

I renew my contract 17 months ago ,i do have a second person in my account and also have a family plan together , when i renew my contract i was never told that if i renew contract my other line will also be under new contract since we have family plan ,i find out until now when i want to cancel my other line with the following number 310 8006325 ,if the representative had told me that if i renew contract my other line would be affected i wouldnt do it , thank u in advance , i just want to cancel the line mention above since his contract is up .

40

I saw on tv that t-mobile were having a special sale on phone, it was when you buy one you get one free. So I went to the store locate at 12537 south dixie highway, to find out about the good offer they were having. After speaking with the representative,he told me i could buy a samsung galazy 3 and get the table for free, the only thing was that i had to pay for both and the i have to filled a mail and rebate and i will get the table free. After the representative help me filled out the mail and rebate and sent it in. I was so happy that I made a great deal but two weeks later i recieved a letter saying that I do not applied for the offer that I made at the store and to call to a number or go back to the store to see any other offer. I went back to the store to find out what had happenned and the same representative told me that she was going to fixed and she was going to call me back.I wait for three days and she never called me, i went to the store a couple times and she was not there and some other representaive told me to come back when she was there. I finally find her and she asked me if someone from tmobile had called me and i told her no.She told me that the manager is going to called me and fixed the problem when his dm come back from vacations that he is outtown.As a today nobody has called me and I still waiting for a solution, that i hope i get my money back or they could refund back the money and i give them back the table.This been a ripoff and a waste of time. i want someone to come with a solution soon, because i want my money back from the offer thy had buy one get one free. I been with tmobile for almost 4 years and this is the first time I had a problem with them. Now I am waiting for a dm to come with a solution, like when i purshused the offers he was their. I need a solution as soon as possible. thank you in advance.

40

Iam with Tmobil this is my 10th year in September I call and I agree to change the plan because I was paying to much money but I say to them to cancel my dell tablet and the Borland because I don't use them but now I call and they. Renew the contract for 2 more years but I am paying and I never use them you can see in my account and you can see for your self please I can pay to cancel 200$ each thing if I told then not to put them please help me to came out of the contract

40

left sprint and moved to t-mobile to get better service, I get bad reception and dropped calls all day. I drive for a living and need my phone. I was told by a t-mobile rep that I would receive coverage on the road that I travel, false information. The only reason I came to t-mobile was for better service, which I do not receive. T-mobile did not honor the coverage they said I would receive. I want to get out of my contract with no penalties. I need to cancel contract, so I can find another service that can help me do my job.

40

I want out of my contract that is supposed to end In 2/2013 or there about. I changed my minute plan to a family plan with a set monthly recurring charge. Since that change I have only seen that constant billing amount two times. All the other months, my bill is higher for the supposedly "set" charge.

When I changed my minute plan, the person at the local T-Mobile store never once mentioned that the change would in effect change my contract date and extend it into 2014. He just explained the change in minutes, with unlimited talk, text and web and called it a value plan. He asked me to sign on the pen-pad, I did, and went on my way.

Now that my second line phone has had to be replaced twice, due to defective/faulty equipment, I find that my contract will not expire as I originally thought. I only found this out because we had to go into the local store for phone problems. The girl who waited on us this time told me to call 611 and get my phone replaced with a refurbished unit.

This will be the 2nd phone in 2 wks. I originally paid for a new phone and want a new phone. I don't want refurbished junk. I want out of my contract on the original date of 2013 and I do not want to have to pay $200 per line if I cancel before then.

I was informed by customer service rep that I could not pay my bill and for 3 months and the company would keep the lines open (of course we would not have service) then after 3 months the company would shut down the two lines and bill me for the 3 months of non-service and the additional $200 per line.

How is this the best company to have service with...you have no feelings for your paying customers and your reps in the local stores don't even know what they are doing. I feel that I was duped into extending this contract (which I will never renew) and that your only goal it to make money on top of your profits.

I've even had to pay extra for "tweets" incoming and outgoing because your so-called store experts said that the PC and phone are interconnected and they get to bill me the .20 cents per tweet!!! Tweeting on the PC is free, no matter what...I don't care if it's to the other side of the world.

I feel that this contract should be null and void because of the misleading reps and the inconsistent billing and I was never given a copy of a contract for any changes.

20

The person I talked to lied to me about my contract in which I renewed last Tuesday. He told me I have 4 lines and the 2 first lines would have 1,000 each minutes and the other two 500 each and unlimited text otherwise free texting. He said they were not going to charge me for a whole month, I discovered this problem because t-mobile send me an text message saying that I was passing the amount of text messages. After that I called back and I told him that the texts were free, because I renewed the contract. They told me no that the texts are not free and they simply lied to me about this. This is the account number 425186592. This contract that i have is 1,000 minutes shared with the 4 lines not how he said. I want to remove this contract and leave my account how it was before with no contract , because the guy Jose lied to me.

20

Date: Wed, Dec 19, 2012 5:45 pm. December 20, 2012. Dear T-Mobile, I was given this address to write this letter regarding my account. We were in Florida this May looking for a house and trying to use my phone to get in touch with people about setting the contract on the property.

I had no service and also did not have any Wi-Fi connection. We called T-Mobile and the person had told me that I had to get a boost put on the house phone and also dropped 3G to 2G. I did that, went back to New Jersey and the phone worked for a little while. We came back to Florida to relocate and still again had no service for 10 to 20 miles away from my new house.

Yet again we complained to T-Mobile and still they are charging me for a phone that I cannot use. So I cancelled my service and went to another provider and T-Mobile managed to get my new cell number. How? I need my phone 24/7 like all the other people in the world. Sorry to say I shouldn’t have to pay for your poor service in Florida.

Kindly get back to me on the review on paying the amount that you seem to be charging me for NO service. Is there any way to wave the cancellation fee for my account?

60

Back on June 07/2011, I contacted T-Mobile to buy a HTC Sensation. It was purchased and paid for buy my Son. At the time I made some changes on my my other two lines. The rep. told me that their was No contracted extention with the changes that I made. I went from the fav. five to unlimited and was informed that the internet on two of my three lines would be only ten dollars a line; my bill increased three months later to thirty dollars a line? The one line that I had no internet is mine; don't need it outside my home. My contract was up in January, 2012 and when I checked it; it was extended to June, 2013. T-mobile gave me this web. site to type in a complaint so they can reveiw this. Ps. My wife and I are still on our old phones.

On November 8, 2011 I opened a 2 line phone account with t-mobile. I experienced dropped calls and missed messages and spent several hours on the phone with the company trying to fix the problem. They sent out new phones which did not clear up the problem. Again I called the company back and spent more hours and the phone, finally spoke with a supervisor and he explained that t-mobile does not have good coverage in my area and would cancel my contract with no fee and was sorry to lose me as a customer. He said that I could call back and cancel and that he would put a notation on my account which he did not. Needless to say I was left with the fee.

I pay to much money to have phone service with them and the problem is with the company not the customer.

20

Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.

well after so much going back and forth , the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed , felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.

i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had , now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.

i have been a loyal customer , i hope you all as loyal to your customers.

20

First of all when i try to turn on my web my phone automatic shuts off so i have not had web for almost two months still paying 50 dollar i call every one i could nothing i have trouble shoot nothing then i payed my wife phone bill aug 17 For the sum 25.00 dollors and today date is the 27 of aug no phone on well its a shame when a company take you money of f of your card then tell you never made a payment and u just gotoff phone wit ur bank to put a claim on the tranaction that familyvista t mobil said i did pay. their payment department says it paid and tbey gave me a confirnation nunber and tbey still willnt honor it . somebody help us pleaze 9162336628 9165129922.

20

T-Mobile is the worst cell phone company on the planet. I have been paying T-Mobile over $120 dollars a month for multiple useless phones. The complaint that I have is there quality of products and TOTALLY UNPROFESSIONAL customer service. With every phone issue I have had,after talking to customer service on the phone they have tried tech support or send me to a T-Mobile store. Where unless I am buying a new phone, they can't help. Telling me to call T-Mobile. For years around and around it goes. With all these phones its proven ONE thing. T.Mobile cares nothing for their customers all they want is their $$$$. I really can't afford to break my contract, but I have no choice. Thanks for putting the actual hard workers through your Money Sucking B.S corporate scam. What really sucks is the only thing worse than their product is their useless customer service.

60

I took a contract in January 2012 for 24 months and T-Mobile said that I can make calls to any UK number within my allowance. 3 months after joining i got a bill for calling Lycamobile and they told me its not part of my contract. however they told me that any other network is part of my contract including Lebara. now they have decided to take out calls to Lebara from my allowance. i am so upset that i hate the Tmobie. i regrettet ever joining T-Mobile.

i have asked that if they decide to take Lebara and Lycamobile from my call allowance, i should be allowed to leave T-Mobile freely without charge, yet the aggressive and arrogant T-Mobile customer service menber called Christopher team number 957. could not put me to the manager to discuss with me rather he sid that he has every right to make decisions for his manager.

i am so furious. who gives you the right to amend my contract the way you like? despite having increased my monthly payment due to inflation.

i am so upset.

40

My name is Shirley Mullen I had called T-Mobile on December 29,2012 I talked to a rep.I called because I was suppose to hve unlimited everything on my plsn. Recently i found out that it they had not done that. my pyment for 3 phones was $235.00 snd some chsnge so i changed my plan on on december 29,2012. again n to a lower price then what I was paying and they gave me a qoute of $175.00 for all 3 lines unlimited including taxes. I got a text from them on 1/24/2013 and I found out that the same line that I was calling about before was still the same nothing was changed. Pleas listen to the recording and ypou will see that I am telling you the truth. Please fix this problem A.S.A.P. My cacount number is 48518375. Main phone # on the account is 413-885-8278, other line phone numbers are 413-363-5857 and 413-356-0135. the best number I can be reached at is 413-885-8278 please feel free to call me anytime

20

Our family has been with your company now for well over seventeen years with three to four lines. Recently on this last renewal we had all signed the contract for the same ending time. When I contacted T-Mobile recently, I was told that my contract was not up until January of 2014. I was informed that, this was due to my upgrade which also did not take place. Infact when I signed up this last time with T-Mobile I purchased a Galaxy XS at full price, and when I ran into a problem with the phone, because I was not carrying insurance at the time I was sent a refurbished phone and was downgraded from a 4g to a 3g. I then had to do a number change, but was assured by a T-Mobile dealer store that this would not affect my contract time in no way. I continued to have issues over the next several weeks and had to be sent another refurbished phone, where this time I lost applications that I had paid for, some totally close to ten dollars which they would not replace and put back on my phone as well. Our other lines are up towards the end of October this year, and I would like to request (and was told to contact you with their admitted system error) that my line be included in that ending period as well due to my contract dispute due to a system error. The number in question is as follows 801-919-4949 formally (801-722-5422) the other numbers on this contract are 801-836-3834 and 801-722-8100.
Thanks for your time
Laurel Kielar

60

My name is E leuterio dominguez my phone number is 409- 5431589 back in middle of augost i went to chaget a new phone for the line409-5430267 when i got the new phone i made a down paytment and got the rest in 20.00 dollars a month payments when this was done nothing was mention about a new contract yesturday i was going to get a new phone for my wife a at that time was when they mention that i was geting another new contract so if i want a new phone i have to buy it cash so i dont get a new contract and i understend that now today i went to pay the remainig balance on my daugther phone line # 409-5430267 i want for to take off the extension that you put on my contract if you do not take of the extension that you added to my contract i will you are forsen me to take another step .
Eleuterio Dominguez 409-5431589

40

On March 8th I purchased a Mobile web stick which sadly was not compatible with Windows 8, so I used the buyers remorse and sent it back. T-mobile refunded me the 90.00. In the process, I called T-Mobile and ordered a Hot spot which they charged my fathers debit card 105.99. T-Mobile then intercepted UPS and had the hot spot sent back to the store. CSR stated they felt it was a fraudulant transaction but they would refund the 105.99 within 30 days and I needed to go to a T-mobile store with ID. I had to drive an hour and buy another Hot spot at a higher price with a 50.00 deposit. When I arrived at home I discovered that I did not get service. I then took the hot spot back to the store for a refund. They stated they could refund the amount for the device but my deposit would be credited back to my account, which they did. I called CSR on March 19, 2013 about the other refund on the first hot spot I had purchased. CSR stated that it had not been processed yet but they would start working on it. I have called 27 times between march 19, 2013 to currently an hour ago on May 7, 2013..I had talked to CSR on May 6, 2013, They stated they were sorry for the inconvenience and that they would send out a pre-paid debit card for the amount of 105.99. On May 7, 2013 I noticed my account is now past due in the amount of 105.99. I Once again called CSR they stated that they are unsure why that is but when I receive this pre-paid debit card I will need to pay the 105.99, if I fail to pay this 105.99 that is now on my account my services will be shut off, after it is paid CSR will then try to process the refund. Every time I call CSR they state that they will or have taken care of it. (Only to find out later another issue to arise on why I can not get the refund)I have spent countless of hours on the phone with CSR but they seem to be very dishonest in what they are actually doing with this issues. They have stated many lies through this process, one went as far as saying there was no record of this transaction even though we have an order number for this transaction. I asked if we could discontinue services because of the inconvenience and CSR said only if we want to pay the early cancellation fee..So now I feel either I have to pay all this money to end services or completely be dis-regaurded on the current issue I am having with T-mobile. I feel trapped..

40

i have been with tmobile over twelve years. i resently upgrade my phone and plan and was given misinformation. this information caused me to purchase a phone and plan i would have skipped because of the price. i was told i could get a phone and new plan for 128.00 dollars a month. the sales person told me i could get a family plan for 79.00 dollars he then told me. i could purchase purchase a samsung III phone and have it paid for with my billing for 118.00 dollar and a down payment. i than told him i could not afford a down payment then. he then told me that he would add my down payment to my monthly bill bringing my bill to 128.00 dollars plus taxes. i agreed to this price and accepted the plan and bought the phones. i was notified a month later my statement was 404.13. i called tmobile about this bill dec 3 and was told different prices and reasons. i was disconnect 4 or 5 times and put on hold nummerous times once for a hour and half. i was told by one of your associates she checked and corrected the mistake and call finance to update my account . accounting put me on hold for one hour and a half and never returned. i was told today to contact this address and file my complaint and you wouild help me. please assist i cannot afford this and i do not want to change my telephone service. respectfully yours larry mcclenton acct number 225127633-cell phone number 404-993 0640-home number 404-241 4230 e-mail lam030@att.net.

40

I have mobile sevice through T-Moble. When I am work for about 8 to 10 hours, I can't get any service on my phone, but yet they are charging me for Unlimited service. I can't even diall 911 for emergencies. Everytime you call that stupdi troubleshooting department is is like calling out of the country and you speaking a foreign language. My advice is to put some funds into a real Troubleshooting department and not just have people answering the phone and trying to resolve the issue by reading a book.

I have been with this company for 10 years, however it's time to make another change. The crazy part is that All my coworkers that have TMOBILE are the only ones who does NOT get any service. We all intend to cancel at some point, rather sooner than later. I know we work on the Sprint Campus, but what is the excuse as to why all the other providers, Crickett, Boost, etc seem to be able to use their phone. My phone number is 816 785-9822. If the customer service department is any good, then I am sure they will be able to find me in their system. 

40

To whom it may concern: I have summited an complaint on 09/26/2012 and called t-mobile and still you have not responded and I have asked to look over my account. I did not agree on the terms of texting on both line and I am being charge the wrong amount. My account was 49.99 in June 2012 I did not agree on a term of 59.99 ever. The agreement was 55.98 with free nights and weekends 1000 share minutes on both line t-mobile to t-mobile unlimited and free texting on one line and someone turn the contract around. I did not agree to this term of the contract you are billing me 59.99,and for the texting 5.00 dollars a line. I have been a loyal costomer for 9years and I just want to go back to the orginal terms before a new contract.
Sincerely,
Ms. Wanda Rodriguez

60

I have called t-mobile several times concerning that i get dropped calls and internet not working properly. They have sent me several phones and still have the same problem. My work require that I have a phone and internet, I informed the rep that I had to get another internet service because this one is not just working, they inturn told me to get my money back from the other company because theirs worked. 11/29/2012 I called back to inform t-mobile that still having the same problem after them telling me earlier was in a 4g network and had 3g phone needed to get 4g phone in which i did, I was also told that I was just in a bad area and if i had several phone with the same problem it would not work to do anything else. Now hearing that I think I should be reinburst for my services since i am in bad areanot being able to enjoy my services rather than be told to use wifi service why should i have to do this? I need my phone, internet. I think that I should be reinburst for my services since the problems have occured several months ago or reduce the cost of my services . It is really bad when no one wants to talk to you because of dropped calls and hav eto keep calling back for important information. What do you think. Please inform me of results.

60

I called in around oct.12 to say that I would be disconnecting my phone of 4054109673 at end of contract and authorizing the account to be superceded into my sister's name of Lori Morgan, agent told me if she called in before end of contract it would be superceded into her name and would be charged renewal fees, Sister calls in oct.25th, talks with agent, tells him that the account is to be superceded into her name and he even calls me and verifies my password and asks again if I am superceding accnt to her name, I advised yes and he sets her up with the two phones left on the accnt with one free month and two upgrades says he did credit check, but only puts permission for her to talk about accnt and pay bill, now sister tries to go get upgrade for phone and is told she has to pay a 400.00 dollar deposit when she was told otherwise by agent she spoke to on the 25th, Sister should not have to pay deposit, when was told she didn't have to and I shouldn't have to pay cancellation fees when it isn't supposed to be in my name at all and should have been superceded into her name on the 25th, so if the problem cannot be solved and she keep the accnt with no deposit then I want accnt cancelled and no cancellation fee for agent falsifying information, would like response as soon as possible please, have been customer for two years.

40

I got a collection call from a company that said I owed Tmobil $33.53 since January of this year. I told them they had the wrong number because I am still a Tmobil customer and my account is current. Besides that's not the amount that I pay. I never received a notification through regular mail, email, text message, voice mail or any other means of communication. It was then that I called Tmobil to let them know that they had given out my information to collectors in error. Customer service tells me I do have an old debt of that amount from a closed account. After thinking about it I realized that what they were talking about was a hotspot that I had purchased in October of 2011 that was supposed to have been added to my regular account and for some reason I still don't understand was not added but rather a separate account was created and I always had trouble with the bills. I finally decided I didn't need the hotspot and I wanted to close the account. I was told that the balance was going to be moved to my regular account along with the penalty for not waiting the contracted number of months (which I just finished paying through my regular account).

When I asked why they had sent me to collections instead of calling or writing to me and would have immediately paid the outstanding amount. I also asked why this amount was not transfered with the penalty to my regular account, the young woman (girl) at the other end told me that Tmobil just doesn't do that. That they had sent me statements many times and that since I was in collections Tmobil could not speak with me any more that I had to go through the collection company. I requested to speak to a manager and she wouldn't let me. When I insisted she said that the manager didn't want to speak with me because I had to call the collection company. I told her that if she didn't let me speak to a manager I would go to another phone company and she said there was nothing she could do.

I just got the second call from the collection company, I paid the $33.52. I'm getting ready to pay off whatever I owe you people and I'm switching to another cell phone carrier as soon as I find a decent deal. In the meantime I will tell everyone and in any way how Tmobil completely blew me away and didn't care about losing a customer. This is the second time I leave Tmobil. The first time it was because I was not getting a signal at work and at the time I had a sick mother at home and a daughter who was a freshman in college away from home and I needed them both to have access to me. After 6 months of working with Tmobil to find out why I had no signal in that building when everyone else was ok, I had to leave because I was told that nothing could be done. I had to pay the penalty then and I guess I'll pay it now also but believe me, Tmobil will NEVER have me as a customer again, no matter what.

If you care to speak with me (and I doubt that) you can reach me at 786-554-4870

60

We need to break our contract and want to pay no charges due to poor reception. I was in a auto accident on 10/2/2012. I had to call for help and was unable to get reception here in phoenix,az!!!!!!! The other man involved in the accident was able to call 911. I could not call my daughter or Geico without my call being cancelled as is most all of my calls that I make everyday. I hate it, it is rediculous that I have to keep calling people back due to poor reception and now that I had something dangerous happen in my life when I was in the auto accident, it made me realize that I have to cancel T-mobile ASAP. please help us. my daughter Melanie Walker has the contract and I am on the contract with her. Contract # is 833380560. thankyou jeanne anderson

20

I have been a customer of T-mobile for the past 7 years. I recently went into the store to merge someones line with my phone plan. I also wished to switch plans because of the value and the usage needs. I should advise that I have had five lines under tmobile plan for the entire time of my service there. When I went into the store the representitives were very helpful. although after two hours in the store hassling with cutomer service over the phone, they reluctantly told me that they would call me at a later date and time after they reviewed my account to see if the lines could be merged. The reason they gave me at that point was that my recent banktrupcy casued a problem. I dont know why this caused a problem, being as though I have had this service for years prior to the filing and my tmobile account was not part of the banktrupcy. I also advised them that after replacing an expensive phone 4 times under the insurance and or manufactureres defect, I wished to purchase a new phone. Under the value plan that I wished to switch to, the phone would be able to be financed. I was told that certain plans have different ways of upgrading the phones, and this particular plan gave me the advantage of finacing with some money down for the phone. The customer service told me that they would contact me in a few days with a determination as to weather or not I would be able to merge someines line with my own.

A few fays later, they contacted me stating that they were able to merge my lines despite the fact of my recent banktrupcy. I was satisfied and shortly therafter I went into the store to purchase a new phone under the finance agreement that is allowed by my value plan. I was then told that I could not purchase the phone under the finance agreement because of my banktrupcy. I was not told this when I was first advised of the value plan, and the customer service individuals were well aware of my banktrupcy. I then contacted customer service several different times thereafter, in an attmept to sort out the reasons why I was not able to purchase a phone. I was simply told I could not because of the banktrupcy. I then inquired as to switiching back to my original service plan, one that allows the customer to upgrade their current phone for a discounted price, instead of finacing the phone. I was told that I cannot switch back to the original plan, apparently due to the banktrupcy, which I was under when I filed. I was also informed that upon being switched to the new service plan, they automatically renewed my contracts on all the lines, which at the time were out of contract. The customer service rep then advised that since I had a banktrupcy I was technically not eligble for a renewal of contracts on any of those lines and that they should not have been renewed. I am requesting that my contracts be reverted to their original status, which would mark them "out of contract" so that I may cancel them and move to another provider. With the current status that I am under I am using an outdated phone that does not work properly and other lines under my plan also have the same problem, and I am unable to replace the phones or switch plans due to the convivng service of Tmobile, because I was not advised of any of these stipulations before making changes to my account.

Please review my complaint and return an answer in a timely fashion. Thank you for your consideration.

60

i went to t-mobile store at mall in el centro ca,92227 and they had a special buy a galaxy.2 phone with 2 year contract and get 150.00 rebate back so i did that was in10-31-11 and till this day have not got no rebate and cannot get a hold of fernando nor the manager to ask what is going on they even put my wifes phone on a contract when they were told we did not want a contract we did not no they had put her phone on contract till i went to shut it off and was told it would cost me 200.00 to shut off because of contract they are a bunch of rip offs

60

After speaking to a T-Mobile representative on the phone, October 8, 2012, I was informed that my contract on (580) 819-1859 was changed from a month-to-month contract to a limited contract expiring in March 2013. The contract on my primary phone (580) 819-0715 is to expire in November 2012. I was told that due to a $200 credit given in March of 2011 that the contract on the -1859 number was thereby changed from the November expiration to March 2013 expiration. This was done without my permission and it was also done without anyone from T-Mobile explaining it to me at that time or any time since. I renewed my contract in November 2010 because I had been advised that T-Mobile was planning to merge with AT &T. Since this merger did not take place I am not satisfied with the service I get with my phones because (a) I have only "G" service instead of the 3G or 4G that was anticipated (b) cannot receive emails promptly in all areas unless I am within close range of a tower (c) cannot get on the internet in many areas because a signal is not strong enough or not available and there are many "dead spots". The bottom line is that my contract for BOTH phones and phone lines should expire in November 2012, not one in November 2012 and the other in March 2013 because the changes made were done without my permission. Please resolve this matter at the earliest possible time prior to the expiration of the November 2012 timeline.

20

i have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don't take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

40

My name is Colette Francois on 2/20/2013 i call t-mobile to go on your no contract for $ 50 per line when one of your workers convince me to stay on your contract for $79 a month with the same plan that i had . then i ask him him about getting new phones for my husband and son he said that it would be $10 different and then whatever he did he said that if i go to t-mobile or by the phone throw him i would only pay the differents at the store with no addition to my bill.I went to the store on hollywood blvd in fl and then they were charging me $15 per each line which was not part of my deal with your worker.

I did not want a contract with T-mobile but because of the deal i took it . if i am not able i would like to get out of the contract . Whenever you call it tells you that you a being recorded please go through my recorded and give me the deal i was promised or out of contract .I have being with T-mobile 2009 and a good customer . My contract ended in december 2012 and now i am force into a contract when i want something else.

20

I want my money reimbursed, as I was not told that if I paid my bill to the person I was talking to I was being charged for it. I want my money reimbursed by next billing cycle.



Disclaimer: This complaint was submitted by connie cowens on 08/31/2013 at IP address 50.83.96.101 using our T Mobile complaint form. This opinions contained in this T Mobile customer review titled, "Over Billed" do not reflect the opinions of this website.

20

On Nov. 1,2012 I entered a contract with T-Mobil it had two phones and two years during the first two weeks I returned to the store with my phone that kept getting the message emergency calls only they took the battery out and said that the phone needed to be reset it worked for a day then it happened for several days which I kept taking the battery out to reset the phone at least once a day I returned to the store two more times and then on Nov 27, they finally said I could get a new phone and ordered it and I would have it by Friday Nov. 30. It did not arrive. On Nov 1 the manager of the store gave me his business card with a note on the back that he would waive the activation fee and told me when I pay the bill that he would credit my account one activation fee when I went he was not there they told me to call after I paid the bill and he would take care of it. I called the store four times before he finally answered me and promised me he would take care of it on that day which was Nov. 30. He did not as a result on Dec. 2 my service was suspended and after four calls and three hours on the phone from home I was promised that my service would be restored it was not. After two trips back to the store I was promised that my service would be restored and it was. The phone is supposed to arrive on Dec. 3. I still am very dissatisfied with the whole company and the service provided to me I would like to cancel the contract on one of these phones if not both with out penalty or fees. I feel that the service from start to finish was very poor and filled out a survey stating this. I did not have this contract long enough to damage any of the phones and I would like to be reimbersed for the phone that I would like to return and cancel the contract on.

20

I hope someone will read this and respond. I am sending this email to report how your company, T-Mobile deceived us after promising a price and then changing it to higher rate. I have been with T-Mobile for 6 years and was extremely disappointed with the way they treated me. Until two weeks back I had a family plan with 3 phones with 1000 minutes of talk time and 200mb data on 1 phone. I was paying $69.99 plus taxes.

I wanted to add another phone so I called last week. I talked to customer loyalty department person and since I have been with T-mobile for so long he said he is going to give me special deal that is for 4 lines including 1000 minutes, unlimited texting and 200mb data on all the 4 lines for $109.99 after $10 discount every month for 22 months. When I heard the price I said okay and he also upgraded the phones for two lines and he made me go through the system to sign contract.

After 3 days when I logged into my account the price was totally different I called the customer service, they transferred me to the loyalty department. I talked to a guy named chris, he said he will take care and gave me another $5 discount. So the price came down to $105 for the first three months and 109.99 for the next months. Again when I logged into my account after two days the price was different. Again third time I talked to loyalty department and this time I was talking to lady named vicky.

She said she will take care and since I was very frustrated with all this she gave me another $5 discount and the monthly total came down to $99.99 for the next 22 months. I asked her to put a note in the account saying this is what my monthly bill will be before the taxes.

I asked her about this at least 5 to 6 times to make sure this is my final price and she said $99.99 is the price. After couple of days when I checked online the price was about $130+. I was really furious because we already had received the phones and were in the process of getting them ready to use them. When I called the tone of the people changed when I said I have received the phones already.

Though they could see the note from Vicky they refused to give us the price she had put in her note. You guys knew that we had received the phones and we are stuck so your people changed their tone. When I requested them to cancel my change in contract and revert it back to the old one, initially they threatened us that we will have to pay $200 but later said that we could cancel it just by sending the phones back. I don't want to take the responsibility to send it back because I don't want to be responsible if it gets lost in the mail.

If you want us to go and return it to one of the T-Mobile stores near us, I will do that. I would appreciate if someone reviews my account and calls me. T-mobile records all the conversations, that is what your system says when we call. Whoever sees this email please listen to those records and let us know what is going on.

40

I recently ended my service with T-Mobile. My family had been a loyal customer for many many years. Unfortunately our service became so bad we had to switch services. My contract had been expired since August of 2012, and my daughters was not to expire for several months. I decided to go ahead and pay the 200.00 dollars to get her out of her contract. We did call and verify this! Now I have recieved my last bill, and T-Mobile is charging me 200.00 for my number as well. Please look in to this for me.

Thank You.

20

I was out of the country for a long time and I requested T-Mobile t0 temporarily stop the service for my cell phone because I cannot use it outside US. When I came back on Oct. 8, 2012 I decided to cancel the service, because my daughter gave me a 3G I-phone and included me in her plan with other carrier or other company, and I wanted to use the same cell No. that I have before with T-Mobile. I called the customer care today, Oct. 27, 2012, and I spoke to a 1st customer care and to a 2nd customer care and complaint about the above mentioned charge. These 2 customer cares told me that the charge of $79.02 is for reactivating the service to my cell phone to be able to transfer the same cell no. to another carrier. The 2nd customer care switched me over to a 3rd customer care, and I continued to complaint and dispute the amount because the T-Mobile never told me about that there would be a charge of $79.02 which is equivalent to a monthly charge.

20

Good afternoon. We have been very good customers for 10 years. On March 19th I went into the local TMobile store to check my acct. I was told there were things that could be done to lower my payment which I was grateful for . Upon making the changes I left the store. Now I have come to find that a two year contract was added due to the changes I made that March day. I would like that to be lifted please. I did not understand that that was part of the deal. We have been supportive of your services for ten years and hope to continue once this is corrected. Thanks for your time and attention. Alison Ross acct#328420342 cell 7064425640 home7066601645

20

to whom this may concern i hv three contracts with t-mobile .two are phones and 1 broadband. pls i beg of you to look at my contracts and see that i was deceived.my broadband was extended another 2 years without any change in contract.. my phone {334-315-1348 } i was tricked into a contract when in fact i just finished a contract.

i was told that if i pd 21.00 + dollars through my card i could get the samsung galaxy2 with a two year contract. there was no mention of the rest of the money had to paid at a later date.so i excepted. i knew i could'nt afford to pay that much money which caused me hardship. so either i pay or get my phone cut off .

now i am so hurt i feel tmobile has a gun to my head and robbing me, i called back in to talk with t mobil and they spreaded my my pyments over the year of 30.00 a month and i was undre the impression that i was finish with the phone. -----somebody pls help me i'm drowning

40

After over ayear of price inconsistecies lve call 2 or three times a month becauses have nevwr received the proper pricingl was promi2012sed 9/12 .l spoke to nicole in loyalty prices they fianally gave me a discount said l should havegotten a text message and gave 100. Discount our conversatios with pricing and the breakdown were repeated multiple times also said had Nicole at loyalty repeat it more then3x. My price is supposed to be wit h taxea and line fees with one hanset protectin and overseas 4$ with a 10 loyalty discount
It made the pricing appox.216.28unless there are 411 or overseas calls. After numerous attempts to rectify onmy behalf l spoke to aoter rude agnow it was gres employee who said that my contract had been changed to a more costly one and said l would be recieving almore expensive bill in feb 2014.l paid the bill on the phoe after all the proper pricicing was supposedly in place when l saw the bill it was higher n there wasnt the discount only to be tricked again. I repeatedlly said i this call recorded. Nicole said yes but apparently didnt leave any notes.l told them lynn who said thats for our purposes only.Wow having majpr med problems .lve already send an e mail to contract review after 21 days l saying its the wrong acct number and called and repid1320508 said to go this route.my acc#327259241 Barefoot republic of myrtle beach inc. 7863017770 8434509928 8434551470 8434551396 8434551671PLSE RESPOND TO 8434551470 OR 7863017770 asaor email sharr.999@gmail.com

40

moved to north carolina .had limited service . went to tmobile store (said phone was damaged by water) purchaced a new phone.still had same problems with service.went back to tmobile store .said they would swap out gallaxy phone for a cheap my touch phone.said again was damaged by water.) lie phone was out of the box and used with same problems showing up. took pictures of phones no service next to phone with service and showing my phone # with phone. I am paying for 4g service unlimited data and text on all phones. not to mention was charged to down grade a gallaxy phone to a my touch.

In my opinion tmobile is in breach of contract and if nothing is done about it I will start legal action.

40

I've been with Tmobile since 2009. I initially had 3 lines. On October 2012 I purchased my daughter a phone for her birthday 10/06/12. I have been overcharged tremendously. My bills overages were $300.-$400 over the normal high price of $250. per month. My phone has been disconnected several times for no reason even after I have paid it already. Every month a representative from the overages department contacts me to let me know of these extra charges. It's because another representative calls to tell me, since one line didn't go over 500 minutes that I didn't need unlimited. Therefore it's changed. The next month the representative calls me to tell me my overages are over $400.! It's like it's a set up. I've always wanted unlimited because I have teenagers. It's a shame how they charge you so much and make you pay for it. Because for the past 2 years (it's documented) I've had to call at least every month. So now I'm moving to verizon, Tmobile tells me I have to pay $200. For each line. I've had no reason to renew any contracts but the new phone purchased. So why? The representative Chad told me he didn't see any reason why I would have had to renew a contract. The way they have been treating me they should let me go for free! Im past frustrated with Tmobile. I don't mind paying what I owe but i will not be taken advantage of anymore. Erica Marshall 912-272-0089

20

Whom may concern T-Mobile,we have had your service for years and years,we having no good connection in our area nor going from work to home;our services drops us everywhere.At home we have one bar if that,if you hold your head right.With my job as a nurse I gotta have services,and really bothers me I don't,Your alls responsilbity to get more towers out everywhere or something.I(We) have called numerous times re: this issue.Our contract is up in Sept anyways.We want out of this contract to better serve my line of work.Please hope this will help cancel our contract. As a nurse and beening on call and don't have single,is a threat to my job!!We would like to get out of T-Mobile Contract ASAP Thank You Millie

40

At the time of purchase nor when I returned the T Mobile HOT SPOT to your new Brentwood Piaza store located in Cincinnati OH,was I ever made aware that I was under a two year agreement .Since I'm an eldely man on a fixed income. I knew it would be difficult to afford an increase for such an extended time. I truly regret the misunderstanding. I love my T Mobile service. I really appreciate you resolving this issue .So I can have a corrected bill in Feb.

20

I recently went to my local t-Mobile store to pay my bill. The salesperson said I had to upgrade my flex pay plan. This plan did not have a contract and that is why I chose it. The salesperson said nothing would change. Well now I pay a lot more a month and was told by customer service that I have a contract, two things I never would have agreed to. Even more frustrating is your told to go to contractreview@t-mobile.com and there is no such site but there are a lot of people complaining I don't even know if this email will go to T-Mobile. I want out.

20

I called in to T-mobile on aug 12, 2012 to add a new line to my account; the line is ending in 5390 and the gentleman who assisted told me that my bill would be $45 + tax including the monthly installment amount. After reviewing my bill it shows that the bill would be $47 + the installment + tax!! That's not what I was told!! This line that i added was with Straight Talk and we were paying $45 every month for unlimited talk, text, web! I specifically told the representative that if he can keep the bill to the same amount then I would add the line. I did not want to incur further charges!! Please review the conversation we had on Aug 12th and fix this!! Otherwise I will pull ALL four lines from T-Mobile and go back to Smart Talk. I've been a T-Mobile customers for years so PLEASE fix this!!!

60

I called regarding a new phone that I purchased was not working properly. I was told by the t-mobile represenative to go down to UPS and mail back. I did just that and now because the represenative didnt tell me to get a tracking number, my phone is lost and they will not replace a phone that I already paid for. I have been on the phone with Loyality Departent and Accounts several time and it ending up a waste of time as they keep telling me to wait another 3-7 days to see if it shows up at their warehouse. I have been given wrong information, and not it is my fault. Who is the T-mobile expert here? I did what I was told to do. I have a recept showing I mailed the phone but that isnt good enough. Bottom line, if they cant find it, I have to pay for another 600.00 dollar cell phone. Shame on them as I have been with t-mobile since 2003.

20

This is My 2nd e-mail to contract review. to address this. I sent an e-mail advising T-Mobile Iwould be canceling my phone sevice. Reason poor phone. sevice. not able to use my sl phone. at home. It has been verified. by your Tech that T-mobile has a problem in our area. I canceled 091/09/13. I will not be paying the $200.00 cancelation fee per line. 3 lines $600.00. I don't fell I should pay for poor serice. I await your reply. Mobile #. Account # 850737498. PS if I am charged for the cancelation fee. I will take T moblie to small claims court.

40

The reason why i am written this matter is because i want to solve an inconvenience that i am having with my phone. I sent my phone for a replacement like 15 days ago and I don't have any answer from T-mobile since the day that i sent the phone. I have been calling many times and they always give me the same answer what is a little frustrate to me because apparently the didn't know anything about the phone.

They received the phone on December 6, and i was supposed to get the replacement back 10 day ago maximum but it passed more days, and they didn't tell me why I didn't received my phone yet. Please i would like you to try to solve this problem or otherwise I will have to be in the position of demand the T-mobile corporation company. Below is all the information that you guys would need in order to help me to solve this problem if you need other information please contact me.

Order # 193072133
Order date : 11/30/2012
Sender method : UPS CONFIRMATION # 1z0xw3041219519459

20

My wife and I were with T Mobile for 2 years and we where looking to make a move back to Verizon because the cell service was better. We had been to a local store to get a phone fixed and the girl at the counter said she could save us some money by changing our plan to less minutes. We agreed, but she never told us our contract would change. Then I was at the store to get a new phone and was told to wait since our contract was ending in September.

September came around and we changed service and payed I final bill with T - Mobile. Well, we received a bill this month for $631.50. They say that our contract was extended do to our change in minutes and we where charged for early termination and a final month of billing. I am pissed and t- mobile can go f- off for all I care. They refuse to listen, even though we haven't missed a payment in 2 years . What do I do?

I tried to upgrade my contract with target mobile. I was very clear I liked my plan and did not want to change it. I had a unlimited data plan for 2 phones 10$ a month each. They send the phones and before they get here I recheck my plam on the t mobile site and they have me getting charged 30$ for data on EACH phone. I cancel the next day. They now say I only have 200mb on each. They lose a phone and will not change the phones back and say there is no unlimited plan. I say well it is on my bill, black and white and I have had it for several months. They both sound like they are in India, target mobile and t mobile. worst customer service I have ever had.

I am T-mobile coustomer for a long time. since I start with t-mobile used to good but my last bill payment make me very upset becaue very month i paid around 75 dollars according to my usage but my last payment is 115 I don't know how come to reach my bill like this .I call coustomer service and talk Patric and explaned him everything and he told me that i am use data and interational call and text. first of all i never use interate on my phone because i have lap top and use all the time and also every month i pay 14.99 for unlimtted text for domostic and interational and i didn't made interational call like cost me on posted on my bill . i don't know how all this thing come to my bill.

I really upset about this thing and my contarct will be over after one month at january and will contact other wirless company which have good service and even fair price.I would like to say please give good and afir service for the coustomer that is the way to keep your customer.

60

Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say "fraudulent internal activities". Never received any billing notices or past due invoices just a collections call.

Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I "SPOKE" to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.

The day I had changed service, was also the day,they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was,,and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time...

I've been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile's new restoration fee.

I was never warned nor did I receive a letter in the mail about their new policy. I don't understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I've ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don't have the shock of opening my phone bill for hidden charges!

60

My name is Perry Connor and my phone # is (407)929-8945. On Apr. 8th,2013 ,The phone # (407)929-2804 on my account called T- Mobile and took their # off my account without my knowledge and without my security code. I called T-Mobile and talked to Benjamin about it on the 9th of April,2013. Iwant T-Mobile to waive the $200.00 contract termination fee, due to me not knowing and my security code not being used to protect me. Thank you for your understanding and cooperation in this matter.
PERRY CONNOR

20

Since moving to Ocala, FL in Aug I have had terrible reception on my cell phone and my web stick. I would drop calls, not receive calls and get kicked off the internet. I called and complained to customer service at least 4 times and chatted online twice trying to resolve the problem with no success and terrible customer service. I was instructed to do a master reset 3 times with no success. I was even told that they would send me a new phone which did not happend . Twice I was told a supervisor would return my phone call to discuss conpensation for the inconvenience. That also didn't happend. I fell as though I have gotten the run around and am paying for a service that I can not use. T-Mobile promises excellent coverage with 4G speed but that does not describe my service with T-Mobile. I would like to cancel my contract with no early terminatin fees due to lack of coverage.

20

I got my phones for a promotion the i see in tv"2 phones for 49.99 each time unlimited w/ no contract. My daughter and me went to the t-mobile location and we got our cellphones. the bills started to come very high i don't know why, and at that time it was impossible for me to pay so i cancelled 1 device, any ways i was not supposed to pay any charges because i did not have a "contract" and now i owe almost 600 dollars because i cancelled my device. i tried to take back my regular plan to avoid that charge but they said that i have a contract and i have to pay that amount even if i decide to come back and i want to see that contract, I clearly do not remember signing any type of contract, and when they were going to finally show me the contract, they stated that they could not find the key to the drawer where they have the contracts. Please Help me i do not have the money to pay this amount for the supposable "contract".

20

I wanted to change my plan for unlimited talk-Internet and texting a pack of $55.00 per month because my daughter has the same plan and she pays $58.00 including taxes. When I called customer services a Mr. Roy D. 1212145 took care of me telling me he could change my plan as I requested because I am a very valuable customer .

He told me that I can go to T.Mobil offfice get a smart phone in instalments my phone bill will be $58.00 andcents which I cannot remember and can get a month free of charge and that I will not see a bill until March 20013 if I accept a contract of 2 years.I decided it sounded good since I have been with T.Mobil for years paying my bill every month on time for more than 2 years.

I went on Saturday 5th of January 2013 to mt T.Mobile office where i pay my bill every month in Waukegan to find out that this man liad to me because I was told that it was not true what Mr. Roy D. told me . If I wanted text and internet I have to pay #10.00 more on top of #59.63 to get the services I wanted.

I think it is ashame of someone to lia to an elder person just to let me accept a contract and not get the services I request. Ashame of T/Mobile representative. I want ot back to my the plan my daughter has prepaid plan of Unlimited talk-internet and text of $55.00 per month or I donot care to cancel and go to another company .

I will place the complain to somebody that can help me . Do you want to lose my business? Please take care of the situation as soon as possible. Thanks.

20

Back in April 2012 I called T-Mobile to ask them about reducing my plan and bill because I could no longer afford $80 a month. The gentleman that I spoke with told me that could easily be done. He reduced my plan and my bill to $56 a month. In doing this I thought that I could make it to November 2012, because that is when my contract ends. Well here it is November and I call T-Mobile to ask them when my contract will end, and I was told that it would end in 2014. I was not told that I can remember, that by reducing my bill and plan automatically stuck me in another two year contract. I was in hope that I could go to a $50 a month plan without a contract. If the gentleman did tell me that I was in another 2 year contract, than I apologize, if he did not then I would like out of this contract. Right now I am not happy at all with T-Mobile, after being an 8 year customer. I hope that they will respond to me within 10 days like I was told that they will do.

40

On December 14, 2012 I was in the IPhone store in New Haven going to purchase an IPhone. I called Tmobile and was talking with them of the change i was about to make. Tmobile customer service Representative(Desmond) told me that he had an offer. If I was to renew my contract on that day Dec. 14, 2013 he would credit me one month free and i will receive an IPhone in January 2013, which he did credit my account and now today i am being told that Tmobile has not launch with IPhone and there is no IPhone available. My concern is I renewed my contract for two more years under false prefixes that i would receive an IPhone with the one month credit and the same unlimited data plan that i have. I have been a loyal customer of Tmobile and right now I far beyond mad or upset. I am a pissed off customer. I am looking for my contract to be put back to March of 2013 at then i would make my decision to stay with you or not.

20

I spent over two hours on the phone with Vesta T-Mobile simply to inquire on why my credit card was charged yet I am not getting service. I was transferred over 6 times and when I spoke with the supervisor Al (Ref # 0119) to ask about this issue, he just told me to call my bank and then tried to hang up. When I explained to him that it was his company T-Mobile that charged me, he again just told me to call my bank and that it was not his problem. He said that I'm wasting his time. I have never spoke with someone in payment central that was as rude and impolite as he.

40

We recently relocated from las vegas nv 89156 to cloverdale va 24077 & we are having problems making & receiving calls. We also tried to find a store so we could address our issues & came to find out there are no stores anywhere in the area. We need to switch providers since these are our only phones & we want to keep our original numbers with a 540 area code. We've been loyal customers in the past & wish we could continue but we need better phone coverage. we need help getting out our contract, we are senior citzens on a fixed income.
Thanks for you attention in this matter, I appreciate it.

60

I recently got on my step father Philp Shields account number 834307278 and joined his account to get T-mobile. I signed up August 30th. When i was signing up, I had asked about the Galaxy 3 and the representative for pushing me to get the Galaxy S. I didn't want that phone and I wasn't going to fight it. So he signed me up for the Galaxy S and sent the phone to me a week later. I was noticing that I wasn't getting any service at my job at Eastlake Albertsons. I coudn't make any phone calls or us my internet service. I've been having these issues for 3 weeks. October 1 I went to the T-mobile store in Chula Vista and a lady named Mona talked to me and said she wasn't sure if I can cancel my Service because it was past my 30 days. She told me to come in the very next day and she would help me. She wasn't there and i spoke to a man and he was very rude and acted like he did not care for what I had told him. I'm very unhappy with my service and with the customer service. I want to cancel my service and not be charged. If you can Contact me at (619) 995-8236 ........ Anytime after 3:30pm when I'm not at work and i get service

60

I don't have a contract with T-Mobile because I was using the 50 dollar plan without contract for two phone numbers. they are charging me for early termination, which I think is not right. The reason why I am writing this complaint is how they have being charging me almost $200 every month for having a 50 dollar plan for two tmobile phone numbers, even when I have my own phones. Now tmobile is charging me for early termination of contract even though I did not have a contract with them. So please help me resolve my issue....Thank you.

40

I was a ATT net customer durıng 2011- 2012 ın Houston Texas. My adres was 7300 Brompton street 6334, zip code 77025, Houston, TEXAS. I left USA at 10. 03. 2012 and before leavıng I closed my Internet account . Thıs month I realized the ATT charged 44.82 dollar from my credit card for a home account. The charging date is 11.20.2012 and my cerdit card is mastercard and number is 5400 6191 8902 9921.
I have not been at USA from september 2012
I dont have any account related to ATT
You can check my informations
After checkıng my ınformation, Pleaese cancel using my credit card and refund my payment to my credit card
Yours Sincerly
Thank you very much

20

I am very disheartened to be a victim of dishonesty at the hands of an employee of my chosen cellphone provider.
There was an unfortunate incident during my trip abroad, where I lost my T Mobile sim card and had to get a replacement on my return. I decided to go to a t-mobile store near my home and found that there was one in Forestville MD. My mom and I went to the store on 2-19-2013 and was greeted by an African guy with a foreign accent (African) and stated my issue and the fact that I need a replacement sim. He immediately replied by saying that a replacement would cost me $20. I objected and pointed out that I've already had 2 replacements in the past that were free of charge. He highlighted that this needs to be recorded on my account and the cost would be $20 for the replacement. I agreed to pay the money since I was without the service on my phone. I pulled out my credit card and the employee said the card machine is not working therefore I must pay with cash. Myself and my mom had cards only. He pointed out that there was an ATM next door and I proceeded there and went ahead with the withdrawal. On my return, my phone was ready and my service was back on the new sim. He demanded the $20 before giving me my phone. The exchange was made. He did not provide a receipt for the transaction and on exiting, my mom informed me that another customer came in and paid via card while I was at the atm. When she questioned the fact, the employee said "that's for paying bills only".
I felt tricked and robbed my the provider I've had for almost 2 years. $20 isn't a large amount of cash, but the fact that I was tricked into paying cash that was no doubtingly pocketed by employee. Something needs to be done about this. I'm surely not the first or the last person this is going to happen to.

I await your feedback.

Akil Charles

20

T-mobile was unable to provide me with a $100 rebate application form ,by their admission should have been sent with the new phone purchase,they made it exceedingly difficult to even try,then finally denied my request for them to mail me an application ,though it was advertised.I would like for them to provide me with the application however customer service is no service,the website has not functioned for days ,no matter what browser, pc or connection and the rebate center is fully automated without options for me or to speak to anyone.I have been a customer for years and expected more from them .I feel as though i was tricked out of $100 by their apparently false advertising,and their inability to even mail me card or provide any solution was very disappointing .

20

Iam writing my family plan contract was up on 10/10/12, I called T-mobile on 10/10/12, to drop two lines but I was keeping my primary line with a new two year contract. The Rep. that I talked to said that she understood what I wanted to do. She was re-newing my contract but if I keep one of the lines it would be a free line with no charges, she would be able to give me an extra discount. I agreed with an understanding that one line disconnected the other keep on as a free line. When I went into the T-mobile store to upgrade my phone when they pulled up my account, it showed that the phone that was to be free, was ok, but the phone that was to be disconnected was still under contract, and I would be charged a early disconnected fee of 200.00. So has of now Iam struck with three lines, Iam one person with three lines. This was not explained to me this way I was under the impression that I was getting such a deal, now I can't upgrade my phone at this time. I am begging that my old contract can be put back in place, with my ending contract dated 10/10/12, so I can go back to the T-Mobile store to have them take care of this in front of me and I can see what is going on. I feel at this time I was missed lead. I love my service, that is why I am trying to stay with your company, and Iam looking forward to my upgrade on my old phone. Please help me. Mary Gibson

40

i have been a customer of t-mobile for over 7 years.last year my x girl friend left with my 2nd.line phone.i had it suspened.i have always paid my bill at the local t-mobile store.the young gentlemen that work their are very rude and act like tyey are doing you a favor by waiting on you.i asked one of them in December about my bill being so high and that i would like to switch to the $50 a month unlimited talk and text.he replied that was only for new customers.

i called customer service in Jan. and was told they would drop the suspened line and my service would be $49.95 a month.i went to the t-mobile store and to my surprise my bill was over $76.i told the young man something was wrong.he called and said i had a family plan and my bill should be $92.i quickly told him i had called in Jan.

and had it changed.he was not concerned and said nothing he could do and if i went to another provider it would cost me $200 to cancel.i quickly informed the person behind the counter that he was F----- insane.when i arrived home i quickly called customer service and after 1 hour and 3 different operators i think the problem has been solved.it seems like every time that i open my bill it is a new adventure..thank you sir.

20

I have changed my service because it more cost effective for me. I didn't have any problems with changing over to straighttalk until I set their APN. My samsung phone will not delete the T-mobile APN in my phone. Here's the problem, I'll be surfin or texting and the service drops straighttalk and switches to the old T-mobile APN. While it's on the T-mobile APN it will not pick up calls/texts or data, pretty much worthless. I'm tired of dealing with this, I have talked to 3 or 4 people on the phone to be passed off to a store rep. So I go and see the store rep to have them tell me they can't help me I have to call tech support. All tech did for me was give me the factory samsung access code which was suppose to unlock my phone , which it didn't. I have dealt with this for six months now and am now telling you that I am going to get ahold of the Better Business Bureau and file a complaint against T-mobile, I am going to give someone/anyone 48 hrs. to get in touch and try to hash this out and fix my problem or I will file the complaint with the BBB and call customer service and talk to higher up about this. Up until lately I thought about coming back to T-mobile but not now after the problems I've received with your customer service. I own a samsung T959V galaxy S 4G Reflex silver kit phone imei# 357982043602430 sku#610214625717 all I ask is to get rid of the T-mobile APN, I don't care about the in phone apps connected to it, JUST UNLOCK MY PHONE SO IT WORKS CORRECTLY!!!!!! I'd hate to have to make a bigger deal out of this than needs to be but now it seems the ball is in your court!!! Please don't blow me off and think this will go away, that would be your biggest mistake. Thanks for your time , looking forward to a response.

20

I've been with T-Mobile for over 3 yrs. In order to entise me into renewing my contract with T-Mobile for another 2 years an overzealous sales rep added two additional lines to my already existing two lines. He sold me two 4G phones in a 2G area. According to a technical T-Mobile rep, T-Mobile only offers a 2G network in the 81401 zip code. So... I sent the phones back the day UPS delivered them to me. That was beginning of October 2011. Since then I've been receiving a $180.00 bill for these phones that I NEVER USED, SENT BACK, DID NOT ACTIVATE,ETC. Today is Nov 22 2011. For the (literarily the 15th) call to T-Mobile I was told ONCE again that the problem was taken care of. Was it? Well, good news is that my contract was UP Nov 21st 2011. yes! Yesterday! I'm celebrating.

No More T-Mobile! I AM WILLING to pay MORE for a compitent service. That in itself is "PRICELESS"! Why would T-Mobile even offer a phone that will NOT WORK with the SERVICE THAT THEY PROVIDE? Then try to bill their customer and make the customer feel like a complete IDIOT. By telling me the phones are in the werehouse but have not been chacked in yet so... So what do I care! Bill me because the phones are not checked in yet? Not my fault! They got their phones back. Phone packages sealed, never being open. I sent em back with the UPS guy still at my door! So... take advantage of me, by telling me I haveto pay $35 per phone for hook up fee? For phones I never had, never hooked up, never asked for!!! Why? shear incompitance of T-Mobile? I AM takeing T-Mobile to court.

NOT FOR MONEY! I dont want a dime. I simply dont want any of YOU out there to get screwed into something that YOU did NOT want or cannot use because some sales rep wants a BONUS for christmas. By the way, I was NOT offered ANY credit for my troubles, long, long, long, long,"ON HOLD" times and HELL that I had to endure in dealing with EVERY T_Mobile rep. And ya, every T-Mobile rep I spoke with since the beginning of Oct. 2011 till today Nov. 22nd 2011 told me "don't worry. its taken care of." Bullcrap! we'll see. I had enough. I'm going to SPRINT. Ya. Maybe it'll cost more, may not be as good a service, but, I'll get billed for what I actually asked for. After dealing with T-Mobile thats "Priceless"! They reming me of AOL. Remember them?

You said "I wanna cancel my service" and they said "huh?... you want more service"? well, its like dealinjg with those idiots. Thank you for reading this and pls, DONT LET EM SCREW YOU! My Final Thought goes out to Any Corporate T-Mobile Employee who really needs to read this: You tried to get me to sign on for two more years by selling me phones that I cannot use in my area. Instead of gaining a customer (who was happy) for the next TWO years you, not only lost one, but instead, EVERYDAY I tell at least 20people of how your company treated me. Not surprisingly alot of people are not surprised. The service you provide in area code 81401 is 2G! Thats "Flinstones" technology. No offense to the Flinstones, their phones worked fine.

Get with the times T-Mobile, train your people, and most importantly DO NOT LIE TO YOUR CUSTOMERS. Remember this phrase "THE CUSTOMER IS ALLWAYS RIGHT". No wonder the crappiest company in our area (WAL-MART)dropped T-Mobile. I actually have regained some respect for em. Ill buy toilet paper there again with thoughts of T-Mobile.

40

I am Marilou Neri would like to let you know that one of T-mobile customer services advise me not to cancel my 2 extra line because they will give me credit for each line which is 10.00 dollars but instead only 5.00 dollars. Then today, 8/3/2012 , I spoke to a customer service regarding this issue, She offered me affordable packaged if the extra two lines is not included.

I accepted the offer because She was very sure that the two extra lines be credited. I spoke to the credit department, he just told me to write a letter in order to take of it. Make me more upset.

I wish to canceled my two lines with out charged or be given 10.00 dollars credit to each line as what one of the customer services was promised. This is really a big mistake and lesson to learn why I was listening to their advises. I could have better deal to ATT&T and sprint.

I thought , the longer I will be in the company, the better deals I can get but the opposite. I purchased my phone for a full price 600.00 dollars and I am paying too much packaged.

20

On the ending of september i had called t-mobile to see if i csn change my plan to less minutes...At that time i had 1500 minutes, so i ask to change to a package with less minutes because for the past 2 or 3 months i had lost like 200 or 300 minutes....so the lady said yeah thats fine we have a plan of 1000 minutes and she said it will also be cheaper, so i said thats sounds good, so she changed my plan but she never did mention that by me changing my plan that i had to extend my contract for 2 more years...She didnt even mention anything bout that...

I had 4 phones at that time 2 of the lines out of the 4 the contract had allready expired but i stil l was paying a monthly bill for all 4 phones...But the the other two lines were still under contract so there for when the lady changed my plan for 1000 minutes she upgraded my contract for two more years which that will be on 2014...And all i want is out of my contract, atleast on the two out of the four i can continue paying untill november or december cause thats when my contract suppose to expire...

20

in October I went to a T-mobile kiosk at the Paddock Mall in Ocala Florida. I told the girl I wanted a new free phone which I am entitled to every two years (according to my contract). The girl proceeded to show me the free phone. I said fine I,ll take it. She said that would be $9.99 which turned out to be $14.19. While paying the bills today my husband read something on thge bill that startled him and me. It sail equipment installments Plan IN-STORE Purch. 10/20/11 - Pmt 3 0f 21 - $3.00. I immediately called 611 on my cell and talked with a worker who told me that I have to pay $69.99 for the phone according to my contract. The salesgirl in Ocala never told me the phone was $69.99 and that the 14.99 was for sales tax.

I already submitted my complaint in the T Mobile contract review site and I haven't receive any response, it's been a 4 days ago now. anyway, I have been waiting for my contract to be over for a long time now, my son paid cash on his 4G phone for $500.00 just so my contract won't be renewed because our bill has been going up and up and they change my payment due date without notifying me, so I end up paying late fees. my contract was suppose to have ended last Nov.12 and while I was in the market for new phone service, I called and I was informed that my contract was extended until Dec 2012. I never authorized it or renewed it or consent of extending my contract. I am so unhappy and want this fixed. T- Mobile illegally renewed my contract. also every time I call, their customer service people are rude.

40

As of september 2011 i have canceled my t mobile contract using contractreview@t-mobile.com. The reasons for this outcome could be summed up in one word, but i think its more appropriate to give some details. Flat out T mobile insulted me several times and ill type how below because i hope others will avoid this company as a provider. I had two lines on my account, one was my cell phone & the other was my internet connection, beware mt4g internet not unlimited. Overall the phone service was ok even with the excessive static in spots however the internet coverage was terribad. As many can verify im a reasonable guy, i wasn't expecting anything from t mobile besides good service for the good payments on my account. Anyway i tried to get options from the customer service rep so i didn't have to cancel, and so here are the highlights...

First it was suggested after reviewing my internet usage, that i pay for a higher plan to add only another week of fast connection (and still have two slow weeks a month) uh, no ty. I still used the email address. Second, i was told that i could buy some kind of home device to slit time with my wireless connection..so for the cost of this home device & extra $20 service fee i would receive the exact same slow service i had before. (lol@urideas) So After i made it clear this doesn't help me, now come the insults. I was told by this agent (robert) the fact that i had a slow connection didnt stop me from using the internet, as in why am i complaining if im still signing in?

Again I say, beware mt4g internet not unlimited! I ask is a joke? uhhh how about because im still required to pay for the service anyway! plus its a big difference between enjoy it & deal with it. Still more insults, i was next told that a connection card isn't meant to be my main source of internet service (no joke) well im not buying both a desktop & laptop, plus pay 2 monthly connection fees! Last before i hung up i was told (appreciate the honesty) that the equipment on tmobile towers are not fully operational. So tmobile i ask if my car wasn't fully operational and i couldn't get to a store to pay my bill, are we even? If you need to use it, then try contractreview@t-mobile.com. Otherwise I suggest you avoid this company people and enjoy life more

60

I had recently called months ago to get my web removed from my phone. The guy I talked to on the phone twice had said it was removed, and in the last month I was being charged for something I was not using. I now called a third time and the lady I talked to was very nice and helped me out with situation I was trying to deal with months ago. The lady also had mentioned from my phone history that my account history was never updated when asked the first time. Please resolve the situation and make sure that your employees are doing what customers want or you will lose customers in the future.

60

Consumers beware!!! Absolutely the worst cell phone company, if not the worst overall company I've ever had to deal with. Coverage is god awful, driving by one tree could mean a dropped call. They are always trying to "upgrade" their service for a "better experience" but literally everytime they do it gets worse. Just trying to pay your bill is a huge hassle all in itself, either they are working on the system or keep you on hold forever only to give you a representative that can't speak English. Everybody do yourself a favor and pay a few extra bucks for a hell of a lot better service. Hell I'd even go for cricket wireless.

60

T-mobile is stealing my money. My account has been "double-dipped" and I am filing a police report. I bought a new phone at T-Mobile on January 16th. I paid the taxes and now T-mobile is double dipping my money. I did not expect this from a company are large as this but it's costing my money. My bank is going after them Big Time!

40

I was with Tmobile for many years and had good service with them. I had to move out of state and there were no towers there so I called tmobile to discuss this with them. They agreed because I could not get service in the area to cancel my contract with no fees.I received a bill with a 0 balance at that time. After 1 year I came back to Florida and decided to go again with tmobile and was told I could only open a prepaid account. This I did for a short time but never received the bill which should have been only 100.00 at the most. I found through my credit report that it was showing a balance of 1500.00. There is no possible way I could owe this amount and when I call no one can tell me anything.

60

My account # is 918338740 and last month i made arrangements to pay my bill on Jan 14th and was told to make a 1 dollar payment and i did. on the 14th i paid the remaining balance but the day after the dollar was paid on my account t-mobile turned my service off and they were not suppose to. i spoke with a representative and she assured that i would not have no late charges and i have been charged those fees and i am very upset. my bill should be 165.00 not 184.00. this is a mess up on t-mobile end not mines.

40

My service with t-mobile myfamilyplan was cancelled on december 20 2014 to buy another phone. My last bill was paid on december 30 2014 in the amount of $92.32. Now i have another billing for $92.46 due on february 1 2015. I am asking for that bill to be adjusted to settle my account with you. I am aware i owe for service from december 14 2014 to december 20 2014 but not after that. We have not used t-mobile since december 20 2014, we left wal*mart t-mobile to buy a galaxy note 4 which wal*mart didn't carry at the time we bought the new phone. My husband and i were very satisfied with your service for the 2 years we used t-mobile.

60

Went into a tmobile store today, had the worst customer service ever. My plans were to go into the store pay my bill,upgrade phone, change my calling plan. Walk up to the register..speak with Rep presentative name Rebecca. I hello I need to pay my bill. Give Rebecca's my name, address,even provide her with my passcode..she says well I still need your id. I said well I came in 2 weeks ago.spoke with a Rep..gave her the same information. That I gave you..she discussed. My account. With me..Rebecca says i hate to ask this, but was she African American, I said excuse me. Shocked at what I was just asked. I said what does the ethnic group have to do with my bill, I said no it not the black lady..I said it was another lady. Rebecca's began to laugh and and said, was it the blonde. I said let me pay ky bill and get. Out of this store.

40

I have been paying $63.00 for a phone that has no activity or usage the phone number is 810-814-1285 I have asked several times to take that phone off that particular account because I do not have that phone. My other phone was disconnected several times then re-activated within several hours. Please turn my phone back on the 810-814-1383 back on or put the $37 dollars back on my credit card please.

60

I got with t-mobile and they told me that I would be able to get my employee discount, now every month I have to call and complain about my bill. I agreed to a new plan for my Samsung 4g and was told that I would be paying a certain amount each month, and it is the same old mess. I would like to have a set bill every month, and not have to call every month to fuss about my bill. I want my employee discount applied and my monthly at 80.00 like they quoted me. PLEASE PLEASE fix this problem ASAP. Thank you

60

On December 1st I placed an order for 5 phones, including a couple iPhone 6's and iPhone 5's. The order was supposed to be delivered on December 3rd but never made it to my address. It said on the tracking that the box of phones were left on my porch. After I called T-Mobile, they told me that the UPS driver could have left it in the bushes, on my patio in my backyard or somewhere by my front door, and told me to look around. After doing so and not finding anything, I asked them why $2500 worth of items being shipped to my home didn't require a signature and they responded by telling me that UPS doesn't require that. After filing a missing phone report, they put another order through for me and guaranteed me the phones would be at my home by December 5th, in time for Christmas. On December 5th, I waited for the delivery of the phones and nothing arrived. I waited the weekend and finally Monday December 8th I called T-Mobile Customer Support and they told me that phones were on back order and would arrive before Christmas. I waited another week and they still kept telling me it would arrive before Christmas. Finally on December 23rd I received a call from the escalation department at T-Mobile and was told that my phones would arrive on January 2nd. At this point I couldn't do anything because Christmas was 2 days away and I had lost all the other promotions that At&t and Verizon were offering. So I waited till January 2nd, and again I got another email saying the phones were on backorder and they had no idea when they would arrive. Todays date is January 17th, 2015 and I still don't have my phones. I have contacted T-Mobile at least 15 times and every time get the same generic response from customer service, "We don't know when your devices will be shipped to us from Apple and we don't know when you'll receive them." Now I should have cancelled my order from T-Mobile a long time ago, but it's the principle of it. They lied to me 3 times and now I am going to wait to see how long it takes them to finally deliver my order and tell everyone I know about this story and why they should avoid a company like T-Mobile.

20

I was in Germantown (39.180865, -77.255053), in a building, with 4 (full strength) or 3 bars signal and Edge ("E") connection. There was no problem with texts but for most of the day there was zero response in terms of cell data. It was very peculiar because it worked early in the morning, and then again late in the afternoon. I don't expect high data rates on Edge but I do expect to get something!

20

I have been paying for a line that should have be taking off like 3 month ago or long and i am being bill for it month after month please fix the problem thank you

20

My experience does not deserve any stars. I've been going through this for the past 6 months. I've put out so much money with T-Mobile to have had such bad experiences. I also sent two letters to corporate office two months ago with no response. I paid full price for samsung S4. Less than 2 months in phone case dropped it, screen cracked. With insurance I had to pay extra $175 for a refurbished phone. Less than two weeks, that phone screen started turning black.

Customer service rep wanted me to troubleshoot with him over phone. I told him it looked like in was spilled inside and didn't want to factory reset, because I didn't want to lose my data. He said it was only was to have new phone sent to me. It didn't help & I do I lost all my data. Next was sent a wrong phone, had to send that one back. Then had to send this phone back ,but was not sent return parcel. Spoke to customer service said they would send it to me, they didn't, but now sent a bill for $572. I've had to go back & forth mailing these phones back. Now I had to go in my pockets to pay for parcel to send this phone back. I am seeking some compensation for this shoddy treatment , with all the money I have put out to T-Mobile. I ve been a T-Mobile customer for years.

60

On 04/05/2014 at about 1700, I went to your Tmobile store at Nostrand and Flatbush Aves junction, Brooklyn, New York. I had a lengthy visit with a representative Al Rodriquez. When I went into the store, my phone had been working properly. After leaving the store my phone store began to get dark and over a period of time I had not been able to make or received calls. M Rodriguez handled my phone away from my presence. the shows an a force impression that had not been there prior to going into the store.
I visited the store with the intent of switching from Sprint to Tmobile and wanted some time to make my decision. Now, I am unable to use my current service and provider and at this point just DO NOT TRUST getting service with Tmobile. This a total violation to my rights as a consumer and will make a report to consumer affairs and BBB, and furthermore to Attorney General Office in my area. I strongly believe that this is an act by Tmobile representative to force consumers in business with Tmobile and expect Mr. Rodriguez to denial this doing.

Because to this damage done to my phone, I had to stall my employment search and business contact due to lost of my contacts and data relative to such. It is painfully ridiculous that consumers have to deal with such dishonest act and suffer loss because of irresponsible business as Tmobile.

I am asking a prompt reply and solution into this matter.

60

TMobile messed up my account from day one. First, they shipped the phones to the wrong address. Then they shipped 6 phones instead of the 3 I ordered. Then they shipped the wrong phones. I was charged $900 on my credit card bill for a phone I never ordered. It took a month and a half for them to straighten this out.

Almost immediately we had issues with the phones. Dropped calls, static and sending text messages more than 4 times to send. We had no service if we ventured too far from the home. I remember the rep telling me that coverage in our area was 100% and there were at least 4 towers. TMobile lied so much we don’t know who to believe. We would call and complain about the service and a supervisor would tell us that they are aware of the service problem and a tech has been sent out. We would call days later and another supervisor would tell us that Tmobile doesn’t have any towers in our area and there’s not much we can do. Fed up I cancelled the service when they refused to credit me for a week when I didn’t have any service at all.

I was told because of the issues I had all I needed to do was return the phones and they would credit my account. I wouldn’t owe anything. The account balance would be forgiven. I shipped the phones UPS, got a tracking number and followed up a week later. When I spoke with the rep I was told it would take at least 30 days to process the phones. After they processed the equipment they would contact me to let me know what my balance would be. TMobile never called. They never sent me a letter. They never emailed me. But, 3 weeks later I received a letter from a collection agency stating that I owe money to TMobile.

I called TMobile to find out why they never contacted me and no one I spoke with could answer my question. I asked them to at least retrieve my account from collections since it was their fault it went to collections in the first place. I have called and emailed TMobile no less than 10 times in the past two weeks. And as it happened when I had my account I am told a different story every time I speak to or write to a rep–they will retrieve my account, they can’t retrieve my account, they have the equipment and will reprocess, they can’t find my equipment, we will forgive your balance, we cannot forgive the balance.

I’m tired of TMobile and their lies. I cancelled my service in December 2013. It is now April. I want to rid TMobile of my life once and for all.

60

I purchased a phone over craigslist and confirmed twice with tmobile reps if the IMEI was clean. They stated yes and activated my device. Today two months later they put a block on the phone not telling me why.

Now they want me to buy another phone for $709. I refused because I had bought the phone from craigslist for 500 only based on tmobile’s reps approval.

Your Customer service sucks and gladly told me to switch over to verizon and even gave me the account number to ort phone numbers seemlessly. Unacceptable.

Please call me at 510-755-0988 which is also my account number. but my phone doesnt work. I am pissed off.

40

Since the day I started with T-Mobile has been nothing but lies and broken promises. My bill is higher than the CONTRACT I signed. They didn’t pay off my previous phone bill as per our contract. They have over-charged me and now they District Manager I was told to go to Vivki Morse, won’t return my calls.

60

Hello

My name is Kimberly Dodd I have a been a t-mobile customer for the past ten year and very happy with the service up until the past two months ago I had up to 5 lines on my account the service Jan 2014 whenever you make a call you have to can about 8 or 9 times to get the call to go thru and when people call you it ring and then go silent like a drop call this has gone on for two months making using the phone difficult and i have continue to pay my bill with no problem well i had to paxs one number out today because he uses his phone for business and yesterday had no service at all everytime you call the line you got a busy signal well my question is i need to get out of this contract without an early termination fee because im paying for full service and not getting even half the service i have called serveral times and told a number of different thing as far as why my phones wasnt working but the lastest was the towers in my area wasnt working i have a line that will be out of contract Nov 2014 and one that will be out May 2015 I feel i should not be charged a fee because it is not my fault

20

I used the T-Mobile phone for two years , wasn’t able to send and receive picture message. Every trouble shooting call no less than 20 Minutes and problem not solved by their experts in tech support. You judge you pay for a service you didn’t receive what you do? Last week I found the problem by myself, the t-mobile Phone was the problem and i call them ask for credit or a replacement phone. Their offer was to reduce my bill $ 5 every month i refuse their excellent customer service generous offer. At first there is breach of contract. In 40 Days my contract Expires i am taking them to the court i think this is the only way to get paid for the time ( Hours ) i spend with them troubleshooting.

20

I have my prepaid phone number since 2009. My plan is Pay As You Go plan, with around $24 worth of minutes still on it and it’s not expired until April 21, 2014. On Friday March 21, 2014 I still can used my phone. But on Sunday March 23, 2014 I can’t made a call anymore. My cell stated unregistered. My friend told me someone pick up the call when she tried to call my cell, but it’s not me. It freaked me out. How come someone pick up my cell while my cell and the sim card still with me.

After I called the Customer Service, I got an explaination if my number is being used in post paid account by someone that I don’t even know who is it. So in the other word, TMobile stole my existing number n give it to another customer without my authorization. Monday, March 24 I called the customer service from 8.15 am to 1 pm, so for almost 5 hours on the phone and after being bounced from 1 department to another department, I just to got a temporary prepaid number with no balance on it and a promise my old number will be return back to me within 24 hours. I just need to wait for a notification message that will tell if my old number is back. But of course, as we all know, it’s not gonna happen like that easy. So Tuesday, March 25 I called again in the morning for at least another 2.5 hours, being bounced again, to only got another promise that my number will be back to me within 2 hours.

After I waited for 6 hours, I checked, I still got temporary number. I made another call, get another promise said within 24 hours for sure will get the number back. But it really pissed me already. I don’t know why TMobile give me a hard time. Please respond ASAP. It’s not even my fault, it’s a mistake from TMobile. After so many hours that I already wasted to talk to customer service that not helped at all, I just want my old number and my minutes that left that time ($24) being return back to me.

60

I’ve had this company’s service now almost a year, and have been being charged every time i send or receive a picture even though it’s supposed to be included in my plan. This is false advertisement, and the disrespectful customer service reps are ridiculous! Im tired of dealing with this company and the lack of respect they offer.

 

60

Worst experience ever with T-Mobile. My sister passed away on 11/27/13. We have sent all the documents and requirements to have her number cancelled and a second phone number that is on my sister’s name changed to my mother’s name. Again, today is 3/17/14 and after talking to five different operators no one can find anything. Very frustrating and disrespectful at the same time to repeat over and over again that my sister passed away, and that the documents have been sent in three different ways. In the mean time we been paying for the unused service all this time. My mother’s phone number is attached to that same account reason why we needed to have that number put on her name. This is a request that should be taken more seriously due to the uncomfortable nature of the matter. I am on the phone 1 hour now, getting transferred from one operator to another.

20

I am absolutely disgusted with the service I have received that when my contract ends I will be leaving t mobile I was on the phone for so long trying to sort out charges I have .for failed delivery. Now I was in for every single delivery and each time my phone didn’t turn up I called t mobile I waited in for every single time in the end I had to get my phone delivered to my work. I had terrible service that I also cancelled clone phone. In the end I had to get my phone delivered to my place of work which wasn’t really suitable. I would like these. Charges removed I believe one has been removed I need the others removed as I am absolutely shocked I can be charged this after the terrible service I received when my phone was damaged. I would like to take this further as I will not pay any of these charges.

40

I had started with Tmobile in Fl about two weeks ago. Ever since day 1 we have been having dropped calls, no signal, no internet connections etc. I use my phone every day for work! I was paying for a brand new 4 G I phone 5 and for my husband as well. They kept telling us at the store level it’s because of the porting of the numbers. I called customer service and they let me know there were no 4 G towers in the areas where I live and work. Customer service has been very helpful to us, the store not at all.

We would call to try and find out what day we were on to the store and we would get hung up on, or say we can’t give that information out over the phone. Then when calling 611 as prompted to do by the store, the customer service let us know we were on day 13 and could return the phones at anytime tomorrow. Upon walking into the store they stated we were at day 15 and outside our contract. I had the reluctant sales person call 611 and they got the same answer I did, Day 14, since they gave us wrong information the store manager (who is never working after 5 ) finally after much grievance returned our two Iphone and a Tmobile Hot spot.

This is a no brainer, why pay for 4 G phones and service if no 4 G towers, do you research! They made me pay the day I gave them 2 4 G Iphone 4 cells phones I didn’t get back and also I didn’t get back my hotspot. They kept this and made me pay a 50.00 restocking fee per item which I completely intend to get back! I want consumers out there to do you research. Customer servic Tmobikle was great! Stores were disrespecrtful, hung up the phone on customers and wouldn’t give out any inofrmation to help any of their customers out, Never again! I have never been treated this way in my life its a lower class company who has to do this and fool people to keep sales!

40

My wife has had no signal on her mobile since the 7th march, rung t mobile on 8th march was told theres a fault with sim card, after speaking to family and friends found out that most of the village that were on t mobile couldn’t get no signal. another friend rung t mobile finally admitted a fault and engineers were trying their best. been on to t mobile today to give my mother in laws number as she hasn’t got signal either and being monthly paid customers are not going to pay for a service we haven’t got. my biggest problem is my wife is ill and therefore needs her phone.

I haven’t been able to leave her this last seven days as she cannot contact me, I have asked t mobile to GIVE her a new phone on their 4g network but they never replied. my wife e mailed t mobile but they didn’t reply, whoever you speak to give you different reasons for the network, they blaming sim cards, old mobiles etc anything rather than admit the problem is with them, they are quick enough taking the money and letting people take out contracts which as far as im concerned are false contracts and I could see earlier people are going further about this situation.

20

I bought a fone in the middle of may and was told it should only take 8-12 wks I checked the web page and it still says received ad waitig for further processing. it been like this siince may and it is now going on oct. I called
several times and keep on giviing the runaround it isnow going on 6 months and still no rebate.

20

I’ve been a t-mobile customer since 2003. I bought a NOKIA 710 windows phone in 2012 for top dollar — no discount for me and no indication it was being phased out. Now apparently they discontinued it 4 months later and the accessories are no longer available. My phone started heating up to the point of damaging the case. After calling t-mobile they advised me to go to a store to purchase a battery. I went to one of their retail stores that very day and was told that they didnt stock the battery and to go on Amazon to order one!!! I also was told that if during by wait for the battery to be delivered my phone got damaged to the point it wouldn’t work, not to worry because my insurance would cover a replacement! Great customer service– NOT!!!! Thus will be my last year with t- mobile.

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