Customer Service Rating
1.91 out of 5 Stars
Based on 253 Votes

Sprint Complaints

send your feedback directly to the corporate office

Sprint Corporation is a United States telecommunications company and provides domestic wireless service and international internet. Serving the US, Puerto Rico, and the US Virgin Islands Sprint is publicly traded on the NYSE:S. Employing over 31,000 and with revenues reported in 2013 at US 35 billion Sprint continues to be a presence in the mobile device industry.

If you need to report a problem about your Sprint device or wireless service the main number to call is 1-888-211-4727 or toll free 1-800-777-4681. If you are trouble shooting your device it is recommended that you call using another handset. To reach the CEO, Marcelo Claure you may address a letter to him at 6200 Sprint Pkwy. Overland Park, KS 66251 or call corporate headquarters at 855-848-3280. You may also log onto a personal MySprint report at the www.sprint.com website. Store locations are listed.

Need to contact customer service? The best phone numbers for Sprint are listed here. Founded by Cleyson Brown and Jacob Brown in 1899 and affiliated with GTE Telephone in the early days, Sprint has a long history of mergers, acquisitions and blog to keep customers current on “Sprint in the news”.  Sprint has social presence at Twitter, Facebook and on YouTube.



Sprint Contact Information

phone number, email address, and business hours
  • Corporate offices

    • 6200 Sprint Pkwy.
    • Overland Park
    • KS 66251
  • Company website

  • Phone number

    1-800-777-4681
  • Better Business Bureau rating

    A-
  • Hours of operation

    8am-5pm Central Time, 5 days a week

Top 253 Sprint Customer Service Reviews

Is Sprint ripping you off? File your complaint here first!


20

I'm a Sprint customer and three days ago I called to change my cell phone number and then the nightmare began. The moment my number was changed until now it was never updated to my phone. So that day up until now I was not able to send I messages or picture messages to no one in my phone that didn't have an iPhone.

So that's when I decided to call Sprint two days later with my complaint and I spoke to technical support. Technical support told me in the full 1 1/2 I was on the phone with the first agent was to reset my phone and put in ##847283# and ##253227# which started the on going nightmare that then froze my phone and gave it completely no service at all.

The customer service rep then later told me that sometimes it doesn't work really well with iPhones and sometimes it breaks it in my case an then I would have to get another phone. Something that I begged out of the rep on the phone to just be honest with me and tell me what's happening to my phone. The guy then tell me that I need to take it to get repaired and I stated I really think its sprints fault. I need to find 200 dollars for a new phone and my phone was in perfect condition before I spoken to tech support. I'm very disgusted that because sprint broke my phone that sprint should pay not me.

Comment (0)
20

So, after almost 48 hours of trying to get my bill figured out. I am still at the start. Now i called sprint to find out why i was paying a much larger amount then i was told when i upgraded (3) phones. The first time i was on hold for 25 min. Some how we were disconnected. No call back. I waited 15 min then i called back starting with a new person. They then put me on hold off and on a total of 90 minutes. Then she informs me the department i need to speak with is closed for the night. She promises to call me back personally the next day. Ok, so she called me back, then put me on hold for another 25 min. Then comes back on the phone thanks me for my patients, and says she will have to put me back on hold.

So another 10 or 15 min goes by, she comes back on tells me she is ready to put the call through to who i need to talk to. Ok great, back on hold about 1 minute, a lady says hello, i say hello, i look down at my phone to see if i had pressed the mute button. No i had not. She keeps saying hello, as do I. Then says because she is getting no response she is going to disconnect the call. And she does. No one calls back. Now i get to start this all over again. I would rather rip my vocal cords out myself then have to spend anymore of my time trying to resolve this issue. Does that sound over the top? Here is the best part, ive been a happy costumer for over 11 years. I cant bring myself to call them again.

Comment (0)
60

I was a Verizon customer until I shifted to Sprint last month, June 10? and availed with the promo. I was misinformed by the Sprint guys at Bellevue Sprint that I need to wait until my bill from Verizon arrives and come back to Sprint. When it arrived last week, I went back only to find out that the guys there just gave me the Sprint site where I should file my buyback which unfortunately did not do any good with my request. I am very disappointed with the misinformation and the way people from Sprint Bellevue treated me as customer. Now I am about to pay Verizon 500$ plus because I am not able to buyback my phones from them. I sought help from Sprint Lebanon Pike store but still awaiting results. I am very disappointed that I have to pay Verizon the 500$ plus because of being misinformed. Had I known it I would have not changed my carrier.

Comment (0)
40

Today I called sprint I was on the phone with 30 min holds each first representative I spoke to told me that my past due was 216.57 and that I had a balance due of four hundred something dollars I told her that that was part of the next month's bill and that it was not due yet she put me on hold then came back and said could I pay half of the past due amount I said yes I will load a card and call right back. She advised that she was a supervisor and she would notate my account.

I called back got a very rude lady said no one had advised me this and that the lady did not notate the account she put me on hold came back and said she did see it in the account and that it didn't matter because the lady had lied to me and that there was nothing she could do for me I asked to speak to a supervisor she said that there was no higher up and then cold transferred me. I call to get my bill extended every other week because I'm told by customer service reps I have to make the larger amount just to get an extension even with me advising that I'm barely working I always advise the least amount I finally after 3 hours Thomasina helped me I wish she could get acknowledgement for being a outstanding.

Comment (0)
40

I bought a cell phone charger on June 10, 2016 at 3:44 pm because my charger wasn't working. We tried other times and it started working. I took the charger back on June 25, 2016 at 9:20 am and the girl said she couldn't take it back because it missed the 14 day mark. Near the door it had 30 days satisfaction. That is what the other stores has also. We have had other issues with the service but this is something you can't return something you don't use. I have the charger that came with it plus the juicer and don't need it. This was in the Luray Va. store.

Comment (0)
20

I am a sprint customer in the loyal program, was told that i could early upgrade to S7Edge, I have been trying sine 6/18/2016 and no success on the phone or at the Sprint store located in Galveston, Texas. Every customer care that I speak to tells me I am eligible then when it comes to place the order each has a different story and sorry please hold on we will take care of the matter, my call back number they never call back, or the hold gets cut off. I have had no problems with Sprint until now. So unless I can get satisfaction as soon as my contract expires I will be leaving Sprint and will tell my friends that Sprint does not live up to their reputation and worse. I am never late with my payment and a long time customer with previous company I worked and the company is a commercial account with numerous lines and the person that handles the account is very up to date and handles all of our issues on a scale rate it is 0.

Comment (0)
40

My sons phone is an iPhone 4. It was replaced by sprint over a year ago because it repeatedly power cycled and would not stay on. The same thing began happening in April of this year. Took the phone into the North Charleston, SC sprint store - and was basically treated like a piece of trash by the service dept tech. Told me I had to pay another 85 dollars to have a replacement sent. The order was placed that day. Phone took over a month and a half to come in. When we called to set up a time to go and get it, we were told that since it was over 10 days since it came in that they gave it to another customer and they would have to reorder it. When we called today. the same service tech that was rude to me in store told me that they did not order it- and I would have to bring the same phone back in for reevaluation before an order could be placed.

I have been with sprint for over 20 years. I am ready to cancel both lines on my account and move on. But I do not want to pay for a phone that is defective, and has been. This is the worst customer service that I have EVER HAD. I want some satisfaction. Who do I need to talk to? I do not want to make payments on a phone that is defective- and the North Charleston SC store is the only repair store in the area, I have even spoken to sprint on the phone- they tell me that I have to go back to the store to get this resolved, that there is nothing they can do. I have the original phone and am out 26 dollars a month for a phone that cannot be used, and now have spent 85 dollars for a replacement that I do not have.

Comment (0)
40

We had been loyal customers of Sprint for at least 10 years but my phone eventually stopped working and could not find replacement batteries or accessories for it so we cancelled last Nov. 28th, 2015. We had been given an AirRave several years ago also but was never told that if we cancelled our service that we would be charged $140.00 for it especially since we weren't even in a contract! Also because you pre-bill, our account was all paid up when we cancelled services but yet I keep getting bills and calls from debt collectors all the time.

I need you to send a pre-paid label or package to send you this AirRave thing back at no charge to us and remove the unjustified fees that keep accumulating interest even when we don't owe anything. My husband and I are disabled but we only have one income so it's hard enough to pay the. bills we do owe without being harassed to pay bills we don't owe! Thank you in advance for taking care of this.

Comment (0)
20

Employees at Yucca Valley, CA store outright lied to my wife and I simply to make a sale. Details in the 2 attachments. I am asking that a complaint be filed against this store (specifically James) and that the $729 portion of my contract be removed (as well as the contract converted to a purchase plan vice lease plan).

Comment (0)
40

I have been customer with Sprint several years. Since August 2015, I have been trying to cancel two lines on my account that is not under contract, calling customer service, reps lie and put statements/comments that call that call was terminated, so lines was never cancelled. When asking to speak to supervisor, the reps. hang up on you. I switched service and now have received bill for service that I was not with sprint. Sprint bills a month in advance.

Customer service is unprofessional and fraudulent charging for service not used. I am still being charged for service that I do not have, filed claim with Sprints claim department, and have never heard nor received any documentation regarding claim. It takes 6 months to cancel two lines, and still being charged. I have contacted Attorney General in Arizona pretending this issues. Sprint refuses to refund my money for charges. Thanks

Comment (0)
80

Not much of a complaint about Sprint, the only issue I have is after stopping service with the company they sent me a credit of $53.91 and they stated they would use it on the next bill. I will not have a next bill so maybe it would be a help if they would send me a check of that amount. I contacted several employer's from Sprint company and it feels like I am getting the run a round so before I call the Attorney General could you send to me the credit balance of $53.91.

Comment (0)
20

I am not sure if this message will reach anyone, but I located your information by typing file a complaint in the Sprint Community search. I am sending this message in regards to the horrible customer service I received recently at a Sprint store. I had been having some phone issues for quite some time, but never had time to go into the store due to my work hours, but Friday, March 4, 2016 I was off so I decided to take care of my phone issues once and for all. As I previously stated I had been having some phone issues for quite sometime. Initially, I had a LG Flex in which I had software issues and after (2) swaps I was put into a LG G3.

The issues with the G3 were worse than the LG Flex so I had been going back and forth with customer care about going back to my LG Flex. I was transferred around and around for a few weeks. So on Friday I finally spoke with someone and they advised me to go to the store. So I go into the store in which I was advised to leave my phone for 2 hours, but I came back in an hour. The manager Robert advised that he could not duplicate the issue so he couldn't help me. So I attempted to show him a screen shot of the error and he walked out while the rep and I were attempting to talk to him. I had a conversation with his lead in which she advised me to upgrade and she offered me some rate plan information.

I advised her I would sleep on it and come back. At that point I called Sprint care again and advised that the store could not assist me. I was very frustrated about the entire situation. Ultimately, care called the store and had a conversation with Robert in which he advised he could not duplicate the issue. They reached an agreement and I was told he would see what he could do, but there would be a charge. I attempted to find out why bc its not my fault the phones do not function. I felt there was no need to penalize me bc all I wanted was my old LG Flex, not a new model phone an iPhone or any of that. Care asked how long would it take for me to get back to the store. 10 minutes later I was back at Sprint. I walked in the door and sat directly in front of the manager.

He was assisting a customer, but he saw me walk in. He had add'l staff in the store in which they did not speak or acknowledge me as they always never speak. As Robert was assisting his current customer as older couple walked in and headed to the chairs in front of the register near Mr. Robert. Robert, the older couple and the customer he was assisting began to all laugh and talk. Ultimately, John the customer he was assisting left. He skipped me and then began helping the older couple that came in after me. I sat for a little while longer frustrated. Another customer came in and went to the chair located near the other associates.

A rep came off lunch and headed to the back of store. Another rep/tech told the reps to assist the lady sitting down which was the last customer to enter the store after me and another man. At that point I grabbed my purse and left out the store. I called customer care again. Long store short I explained what Mr. Robert did. She called and spoke with him. End result I was sent to the Hwy 6 location and they were very friendly and solved my issues with no questions asked. As well when the tech at the new location looked at my phone Mr. Robert had taken my phone apart and striped a screw.

When I got my phone from Mr. Robert earlier in the day I noticed the phone would not close on one side. The tech ultimately explain why the phone would not close. I would like to file a complaint on Mr. Robert and his staff. They are always unprofessional and presentable. They, also are not aware of when promotions start and end. As they advised me about a promo that had already ended. Mr. Robert is very rude and lazy. Most times when I go in that location he is always sitting down. If you ask me the entire location needs to be fired.

I would like Mr. Robert to have some kind of consequences for ignoring me and being disrespectful. As well I was advised he sends customers to other locations to get phones serviced and items returned or exchanged. The location that finally assisted me stated they have been having a lot of issues with that store, specifically Mr. Robert. I will be forwarding this email to others until I get a response to include the CEO. I pay too much money to be disrespected and treated like another number!

Comment (0)
80

I went to a sprint store to swap phones because my phone had broke. The store was not a corporate store and couldn't do it. So the store allowed me to call customer service and they couldn't do it. I asked for a supervisor I960718239 who could not resolve issue stating that the Samsung note service could not be swapped to my galaxy5 sport because of the specks. Now that didn't sound right to me and I asked to speak to her supervisor. She stated this was the end of the road for me. Then she suggested that I call tech support and they would tell me same. This was after being on the phone is the sprint Montague store for a hour. I left the sprint store upset called tech support and a nice individual from Oklahoma fixed my issue in 5 minutes. He deserves a commendation his interaction number is I960728338.

Comment (0)
40

I had called Sprint two weeks ago to complain of no internet on my phone while at home. The representative checked the device and offered me a $20 credit. On Feb 8th, I called the recorded line and the voice told me my balance was $43.00 and some change. I paid off the balance and they said my balance was zero. 3 nights later, I receive an email stating my balance is $131.00+.

I called and the representative didn't have a good explanation as to why my bill was extremely high. She also didn't see the $20 credit that was suppose to be given to me. She said it looks like a balance from months ago reappeared on my bill. I don't believe this. I think Sprint is overcharging people who don't bother to look at their bill. I have been a customer for over 10 years. I am disappointed in how this has been handled. I deserve a full refund and some credits.

Comment (4)
40

On February 1 2016 I made set up a payment arrangement. For 53.00 because I was over my spending limit. Which was due on February 15 2016. On February 7th 2016 my service was suspended. I don't know why because I had already set up the payment arrangement. Then the Sprint customer service rep then changed my payment to 132.52 due on February 15 2016. I called this morning February 11th 2016.

And asked how much my phone bill was the rep told me it would only be 26.00. I asked was she sure she assured me that it was that amount. I also got a bill telling the amount of 26.00 and change was due on the 24th. I thought everything was cool . Until I tried to make a phone call and the representative told me I owed 66.00 and change and that my balance was 200.00 and change.

And that my recent payment arrangements had been canceled. I did not authorize for them to be canceled. My service kept getting interrupted and different reps were giving me different prices and I was made to pay two different payments before my due date.

Comment (0)
60

I legit just switch to Sprint from Verizon and I’m kinda starting to regret that. The sells lady told me I would have my phone in one to two day but actually it takes one to two days to process and I explained to the lady that I needed the phone asap bc I’m without one bc it was stolen so I had already explained the urgency of getting the device. I asked if I could pay extra to expedite the shipping and she said no but don’t worry you’ll get it in 1 to 2 days. She lied obviously. I would cancel but I can’t bc they already took my number from Verizon. This is very poor customer service. It’s ridiculous that they don’t have IPhone 6s Plus 64 gb Rose Gold isn’t available at any store near me and that Direct to you wouldn’t come until next week. I feel like the whole process I dragged out for no reason. Once you take someone money the order should already be processed. I shouldn’t take two days to process an order. I’m already unsatisfied with the service.

Comment (0)
40

I have been a member of Sprint for almost 15 years. I have never been so unhappy with the service until recently. I called in on December 19, 2015 asking to request for a lower payment plan. The representative reported that she could assist me. She misrepresented the information of the bill resulting in my bill being twice as high. I then called in requesting that I have another payment arrangement to help to lower my bill because the bill was extremely high. They stated because I missed the payment arrangement that I needed to pay the entire amount. I was treated very poorly by Stephanie #956040806, Leonar 956028115, and Ashton 956049475. I am serious about changing my provider if I do not get good customer service.

Comment (0)
40

This does no good and I tell everyone I can!! You guys took money out of my account at the credit union for almost a year when I had NO active account with you!! No one will take care of this and it's USELESS to complain about it. It's a SAD day that you will so this to a senior citizen or anyone. I have told several people at Sprint about this and everyone says they are LOOKING INTO IT. Your company just does not care and I would NEVER have a Sprint phone again if it was the last server on earth. I would rate Spring a zero if I could!

Comment (0)
40

Let me start by saying, I am furious with the way I was just treated by a Sprint Customer Care Supervisor (Finance Dept.) named Marlon. It is hard for me to comprehend it. My blood just boils when people speak over me!! How dare a representative in a Supervisory position be so unprofessional, unbelievable. I asked for an extension on my past due payment arrangement. You see, I originally wanted to pay the entire balance due on 02/06/16, $151.74 being January's past due bill, the rest being the current amount due. The automated system would not allow me to do so, so I selected the last possible date and figured I would just call and make the arrangements with a representative. That is where the problem started.

Your reps refused to help me extend the arrangement one week, one single week. The inflexibility, and unreasonableness is frustrating - the snide tone, speaking over me, patronizing behavior was deplorable. I cannot even began to tell you my level of anger. I asked several times to speak to Marlon's supervisor to file a formal complaint, and he refused. He stated that all matters regarding my issue must go through him - what?! I have been a sprint customer long enough to know, that isn't true. I would like someone to help me find resolution to my payment arrangement issue, and to assure me that my complaint against Marlon is noted.

Comment (0)
20

I have been with sprint for over 20 yrs. as a matter of fact I have never had another carrier. problem 1, my phone does not work at my house. problem 2, I need an air rave to get service at my home, problem 3, the three previous air raves broke and now I have been waiting a week for a replacement. one week with no phone! I think I should be compensated!

Comment (0)
60

I have been a Sprint customer for almost 20 years and am feed up with being overcharged. You call and employees to not record your call. You restrict your account from 3rd party charges and they still come. I would rather pay more to another company that keeps the bill correct than stay with Sprint who overcharges at every opportunity. Hate Sprint and would give them less than a star.

Comment (0)
40

Sprint's customer service is very poor. The language barrier is poor and the rep's are very rude. Sprint is very fast to point the fingers in saying what the computer can't do for payment arrangements etc. Their ethics as a business is extremely poor. I'm very frustrated as a customer having to wait for over 40 minutes every time I'm on hold and the many hang ups with your reps. Sprint get your act together. You don't even have a rating with me. One is being too nice.

Comment (0)
40

Please forward this to the Sprint security department – Over the weekend our CEO’s wife received a call on her company cell phone from telephone number 336-755-9006 which is a number assigned by Sprint. The caller attempted a scam by stating the CEO had been in an accident etc. In researching this number it appears to have come from E.Martin, 903 Grace, Burlington, NC 27217. We don’t know if the number was spoofed from another number but wanted to report it to your security folks. Any assistance is appreciated.

Comment (5)
40

I've been a very good Sprint customer for 9 years. I ordered a new iPhone in Sept 2015 with a lease. When I received the phone I was not able to activate it due to a flaw in the system. I called Sprint and they said to return the phone to a Sprint store which I did. I continued to get billed for the lease plan and was also charged for not returning the old phone then I was charged for canceling the lease. I spent hours on the phone for 3 months.

Every call ended with them telling me what I want to hear: reversal of bogus charges and a promise that all has been taken care of. It's as though they are trained to give lip service without actually fixing the issue. In Jan 2016 my bill was $1,100 and I was being sent messages that if I don't pay in 6 days my service would be cut off and my bill sent to collections.

Sprint is the absolute worst company I have ever dealt with. Ever. My issue was finally resolved after I informed two Sprint people I was taking legal action against Sprint, and where can my attorney send a letter. One agent hung up on me and the other gave me the address for HQ but had no idea which department a legal grievance should be mailed to.

Comment (0)
40

I am due for an upgrade. I drove over an hour after work to the LaGrange Park location and there was a line. I am currently still waiting and its almost an hour since I got here. Both the male associates seem nice and are being very detailed in assisting other customers but I feel that this location is under staffed!!! I still have 2 people waiting in front of me and an entitled woman behind me that won't stop complaining. This is the worst experience that i have had with Sprint stores!

Comment (0)
40

I have been having problems with Sprint every since I switched over from Verizon. I have spoke with several customer service reps, and visited the store about this problems. Now for the 4th time . I am disabled and live in the country alone. They keep turning my service off due to their mistake. Which they say each month won't happen. My payment schedule is on the 2nd of every month due to my disability payments. It has been ok'ed several times. and, they haven't sent the envelopes for return of the Verizon phones.

Which I gave them the address 2 times this month. It is NOT my fault that they have not received them. I need my service turned back on until the 2nd when I can pay my bill. Also, they need to overnight the return envelopes to the addresses that I submitted. Lyric Hatcher, 33 Timberview , Rochester, MICHIGAN and Angelo Hawkins. 1119 Windemere , Royal Oak, Michigan. last mont6h the stress from me having to keep going through this put me in the hospital due to my MS.

My Pastor was with me and witnessed the manager tell me that due to their trainee neglecting to tell us about the return of the phones , he would dismiss the charges Derrick at Westgate Mall on Blackstock rd. Spartanburg, SC. then when it came around again ,he denied it. My pastor spoke with the reps and explained that he heard it with his own hears too. Then, again they said I was responsible or had to pay the phones off. This is NOT acceptable for a business to have to keep going through this fore your mistakes.

Comment (0)
20

I called Sprint to make a pay arrangement and was told I only had to pay half and could pay the remaining at another time. However I notice that when I went to make the payment of the pending other half of my previous payment I was told that I had to pay that other half plus my current bill in which kicked in a couple of days before my pending arrangement. I ask why was this and was told because my record indicated a certain status due to late payments and because of this red flag sort of speak that I was not edible to make any partial payments.

My question to you is why wasn't this information made clear to me from the very beginning before collecting any of my payments. Failure to not properly inform the customer of the entire terms of any agreement is misleading and deceiving. There is no need to refute of any of the delinquencies in payments on my behalf because I acknowledge them and how we got here. THAT IS NOT MY DISPUTE. My dispute is that I was not informed entirely of the status of my eligibility of payments and how they effect me and my next payment. And that I have called Sprint customer service several times and all I get is the redundant explanation of why my account is suspended. As a manager I have yet to hear Acknowledge Apologize And Act.

All while I have offer several times to pay at least half of my balance however at this point you have added another cycle of billing in while suspending my service and all of my attempt to properly grieve this matter has falling on deaf hears. At this point is important that you at least hear my Sprint complaints but unfortunately I can not move forward in paying you another dime due to your your lack of training to your staff.

Comment (0)
40

My first complaint is that I'm being billed from the 3rd of December until today which is de), 2015 while i don't have the service started until the 7th of December. They billed me the full amount. When I was trying to reach someone from customer service, they put me on hold for 40 mins+ to speak to a supervisor. I am waiting for a supervisor as I write this complaint. The next issue is that when they were trying to switch me over to sprint from t-mobile, I mentioned the 150$ credit that I was going to get for my next bill. I specifically asked the CS Rep about the promo while the conversation was being recorded and he mentioned that I do qualify and it will just be credited to my account. Then the person I spoke to today stated that I should have registered within the 72 hrs.

A fact that was not made known to me during the recorded conversation. Next complaint is that I was told that I will be given a free tablet. I was hesitant at first but he did say that it came with getting sprint service So I said yes, later I found out that it will be free for one year but the next year I have to pay for 1$5 for one year to keep a very crappy and cheap tablet that I didn't want in the first place. All this make me think that Sprint is a big thieving and unscrupulous company and they should be ashamed of themselves.

Comment (0)
40

I have been a customer to sprint for nearly 16 years. I recently purchase an upgrade sprint phone and added an additional line via Best Buy. The technician that sold me the phone explained to me that if I were employed with the Federal Government my discount would remain on my account. Therefore, I added an additional line and purchase 2 phones. I called sprint one week after I purchase the phone and in my discuss I requested to speak to a supervisor. My intent was to resolve the issue or discuss the possibility of returning the phones.

I did not receive the return call so 2 weeks later (wait due to Christmas holidays) a contacted sprint again to discuss the issue again at which time I spoke to a representative name Bryan who in the course of being very rude felt the need to express that he had 11 years of account manager and retention experience and felt that I had a good deal. I explained to him that is a good deal to him but I purchase the phone under false pretense. He told me that was the contract I sign and should discuss that with Best buy knowing that after the purchase the plan can only be disputed with the carrier. So he was rude, unempathic and attempted to steer me to someone who could do nothing to assist me with my issue.

When I request so speak to the supervisor because I did not get to discuss my issues one before and a customer of nearly 16 years I was completely blown off he replied he was a supervisor and anyone else I talk to would tell me the same thing and that he can discount my line right now. Knowing I would owe sprint hundreds of dollars due to a contract I contact them about while legally I was still within the grace period to return the phones with no additional fee, but I did not receive a call back to discuss that option.

Comment (0)
40

My name is Angela McDonald I have been with Sprint for over a decade and has never received such bad service... Well I will first like to thank you for previous service I had with your company and I know as time goes on services change as needed... I do recognize that however; with that being said my experience today was horrible... I was very angry and upset and I apologize in advance for that... So let's get to it... I called today because my services have been interrupted due to not keeping my payment arrangements in the past... Mind you I have made them but in case my son misunderstood what pay the bill today meant as I left for a trip out of town for work... but that another story... So I had made arrangements to pay the bill on Dec. 9th he paid it on the 11th neither he or I what the impact this would cause to our account...

So I called when my daughter called and said her phone was off... I immediately phone Sprint Customer Care to have the Rep inform me of the NEW policy and I have to pay another 187.00 to have my services restored... Well I had just paid 200.00 on the 11th.... So I managed to come up with the 187.00 called back to make further arrangements and the Rep came back again and said I needed to pay another 85.00 before services could be restored... What is going on... I can do math... I do understand policy however... Since when does a company tell your customer to pay a amount and once they comply tell them something else.

I am so appalled at what happened and I cannot imagine that a intelligent group of people could not foresee that this is a potentially a HUGE problem... I am very disappointed that your representative was unwilling to make good on what the previous rep told being that the information was in the system and on a recorded line... So could you please assist me with getting the word out about Sprint's terrible corporate complaints.

Comment (0)
40

I've been with Sprint since 2000 and I have a total of 6lines with sprint. Over the past few months my experience with sprint has been the worse..... I have canceled 1 line so far and plan on canceling 6 lines all together. Sprint customer knowledge is ridiculous... I call every customer service rep I've spoken too gave me different information. Sprint made some changes so 1 rep told me and for another rep to tell me no changes were made. I asked to speak to supervisor and that was a big mistake SHEARI from Alabama very smart mouth, and over talk me. Just speaking to her puts you in a very bad mood with her sarcasm. I asked to speak with supervisor to only get the worse after being told several times I couldn't speak to a supervisor, sprint doesn't offer that anymore. My over all experience with Sprint is 1 star service rating. I called the Sprint corporate office and spoke with April was very polite, helpful, knowledgeable, and professional. The 1 start goes to her!

Comment (0)
40

I leased an Apple phone for my grandson, Corey Swain. Because of his reluctance to pay for his phone services and to return the phone I called November 23rd and reported the phone stolen and had the phone services suspended. Corey Swain called and reactivated the phone without my permission. Once again November 29th, I visited Sprint on Cicero and used Sprint customer service phone and I had the phone suspended. Again Corey Swain called and had the services reactivated. Last night I called and set up an account and had the voice, text and phone service suspended. A message was forwarded to a supervisor, to not accept anymore changes to my account (passwords, usernames, account setup and etc).

Again Corey Swain has reactivated his service. Corey Swain's ability to access my account and turn his service back on once it has been suspended is a breach of security. He has be able to do this three times. I am the owner of the account not my grandson. Sprint is suppose to be able to protect my account and not let anyone manipulate the devices. This morning this phone is still back on despite my last request to suspend service and to not allow any more changes to my account by Corey Swain. It cannot be this difficult in 2015 to suspend services for a phone number and not allow any more changes to my account. Maybe I should take my problem to the Sprint corporate offices next?

Comment (0)
40

I was getting error messages and low storage messages. I was told If I had a lot of pictures and or text messages that this could cause this. I removed most and it did not help. I went back to Store #235453 and a young man who was trying to understand the problem ended up resetting my phone without saving anything. So now all of my contacts are gone.

Earlier this year I went to this store before they moved to this new location and the lady there did a GREAT job helping me and saving my contacts before resetting my phone. So the people you had before were trained very well NOT so much now. I not sure how it was handled before but this guy did not ask to see my ID or my phone # to make sure if I could have him do anything. Totally pissed! He acted like it was no big deal to him.

Comment (0)
40

I have been a Sprint mobile customer since 1999, account number 944575560. Experienced declining reception service over the years, getting no cell reception inside my house. Many complaints registered with Sprint. They sent me a booster called Airwave 2.5, but it caused lots of feedback in the phone's earpiece. I returned it on 10-19-15. A customer service person placed a $50 credit on my bill - billing period 9-13-15 to 10-12-15 as a consolation for long term poor cell phone reception.

I told this person I intended to switch carriers and he said a check for the credit balance would be mailed to me. No check has arrived. My call to Sprint Customer Service this morning lasted 40 minutes, much of it on hold, with Lisa, employee #911261295. She was unable to solve this problem so I asked to speak with her supervisor - AYN (a lady) and Ayn would not take my call. Ayn was supposed to call me back, but hasn't. Being placed on hold about 5 times, Lisa finally told me Sprint would not be refunding the credit, but Sprint would hold it on my account. The account is cancelled so they are keeping my money.

Lisa's explanation is exactly the opposite I was told by the person issuing the credit. Attached is a copy of the latest bill showing a credit balance of $49.07. Sprint's customer service has declined substantially, their customer service employees are very difficult to understand and now they refuse to refund this money to me. I paid Sprint my final bill of $71.76 which they received 9-27-15 and cancelled coverage on 9-29-15.

Comment (0)
40

On November 19, 2015, and November 20, 2015, I applied for sprint service, and was approved online with scheduled pick up at the local Sprint location on Two Notch Road, Columbia, SC, as a side note, if this were my corporate store, I would fire each and everyone of those persons, they are more interested in displaying their gayness, rather than doing their jobs. But back to the point, I applied and was approved, i wasted my time, twice going to the sprint store, and the scheduled appointment wasn't ready, basically the phone wasn't ready, in fact the store claimed they had no idea of such appointment. Now as a point, after the order and schedule, Sprint placed a hold, or charged my credit card for 157.99.

After going twice I engaged into a chat session with order support, and cancelled my order, and opted for going to a retailer, i.e. Target to get my phone, which they stated that was ok, and that i would get the same approval. I wasted time and effort and resources and went to Target stores, and was denied by Sprint for service. I left went home, after wasting a whole day practically, engaged in a chat session with order support once again, who based upon notes verified what i said was true, and that now the application was denied which was injustice.The cost of my time, and and the double standards which as a matter of belief was viewed as retaliation by either store staff or the corporate staff or operational efforts was reimbursed. I think under the circumstances Sprint needs to make the device free, or eliminate the deposit, and return it in total, place my account into the lease program instead as a offer of good will. I am in addition filing a complaint with the Consumer Financial Protection Bureau.

Comment (0)
40

My wife Samsung phone locked up Thursday 11/19/2015. Sprint rep. advise wife to reset phone over the phone on 11/20/2015. Saturday went to sprint service location 11/21/2015 who advised us to go to the Samsung Rep. at the nearest Best Buy, in which we did. Samsung Rep trouble shot phone and stated this is a problem that had occurred numerous time recently, and that sprint reps was making the mistakes to recommend reset of the phone. Wife called sprint, talked to a supervisor who told my wife to go to a Sprint store and they would replace phone that he had placed notes for this to happen. When we got to the store we found out the Sprint supervisor had placed in notes to not give us a new phone. After we learned this deceptive info, when promptly cancelled sprint service after 20 years of faithfully paying our bill, 3 lines an average of 300 per month. Thank to your employee that $3600.00 annually you will not get from the Glovers Family. Will be happy to tell anyone about your deceptive practice.

Comment (0)
20

I have been calling since March 2015 in regards to my bill that keeps increasing. I was told initially my bill would be around 200 a month when I added another line. Now my phone is turned off and I keep getting hung up from the customer service dept. Also they want half of my bill so my services can be restored. All that I want as a valuable customer of 15 years is my bill reviewed and corrected so I can make my payment and catch up. Also I am restricted access to Sprint.com and I do not receive paper bills in the mail any longer. How am I suppose to look and review my balance if I have no idea what my bill is. I am a very angry and disappointed customer at this time and at the point I want to change my phones to another company.

Comment (0)
40

I received an emailed that stated I needed to verify my order. or-trtm-784831030 My initial order took over 2 and a half hours to process. Once I called the representative verified my code and my address then placed me on hold for 12 minutes. Then asked for my previous address and placed me on hold for 9 more minutes then he came back and said he needed to verify the address before that. I then asked what this was about I don't remember that address I lived at my previous house for so long. I asked him what was the hold up with my order and he disconnected the call. I waited for him to call back. When he didn't I phoned him back and was informed he cancelled my order stating that he was unable to verify my information. I told the new representative that he disconnected the call and didn't complete the process. Then I was placed on hold for minutes awaiting a supervisor.

Comment (0)
40

I have been leasing you all iPhone6 and iPhone 6plus which I was unaware was a lease not to mention the lease agreement fee has change along with causing my monthly bill to go up. I'm a long time customer that has been told by several reps and (2) SUPERVISORS this issue would be taking care of which it has not. It has caused my bill to remain delinquent. I have tried to remain a sprint customer but to know the amount of money I pay each month and still have to watch my minutes is an insult. It is 2015 and nobody should have to watch there bill or minutes with all the phone options that are available. If sprint wants to gain customer in the near future they have to gain customer by not playing with customers money and time because here say goes along way. Learn to value your long term customers as well as new customers.

Comment (0)
60

While on an out of town trip for wife I went to get instructions from her. My cell phone gave me the message that I was not authorized to call that number. It keep that up tell I returned home and after wife was off work, my cell phone could call that number. That night went out to a sprint corp. store and since I did not have a problem they did not want to take any information on it. It seems like sprint being a high tech company if it trained it's people to at least to pursue information on their customer problems they could improve their services. So far this year I have only been given the impression sprint band cares about profits and not their customer's service. You have my email this is second time I tried to give sprint a heads up on their poor service.

Comment (0)
40

I called with a concern regarding my bill. The initial representative could not help and when they tried to transfer me to a supervisor I was disconnected. I called back asking again to speak to a supervisor only to be told by the representative that they were all busy and one would contact me in the next day or so as they have a 3-5 day window in which to contact and resolve customer concerns. This is unacceptable to me as a customer. I feel that I am entitled to good customer service at the very least and exceptional customer service at best. I have been a long-time Sprint customer and feel that should be appreciated. I have concerns about my bill and I feel that I had been misled and need it resolved immediately. I look forward to speaking to someone with the ability to answer my questions and resolve my problem.

Comment (0)
40

I am a new customer and bought the iPhone 6s and went again the forth day still under my 14 days and made the exchange for the iPhone 6s PLUS, they order it for ma and everything was fine. When i went to pick it up they said I needed to pay an additional $200.00 for that phone, I have a family plan and they didn't charge my husband the $200.00, but they are charging me. The supervisor Michelle Montijo and the sales person Christopher De La Torre are worthless, they said they cant do anything about it.I am thinking of going back to Verizon, they are more expensive but they sure know how to take care of the customer.

Comment (0)
60

Had my service transferred 2 months ago into my sons name. On October 26, 2015 my son made a payment for $200.77 online, thinking it went to his account. a day or two later, his phone got disconnected, so he went into the sprint store and they told him the payment he made went towards my account. so they reversed the payment from my account into his account. He got his phone turned back on. on November 10, 2015 I got an email for a collection agency alert, it states I need to pay $200.77 within seven days. I called Sprint and spoke with a manager and he told me I would have to make that payment for my account, I told him, why should I have to pay twice. I asked if the funds could be reversed back into my account, and he said no that the funds have been taken out already. So if my son would of kept that payment made on my account, his phone would still be disconnected for non payment of $200.77. So what do you do. The manager would not even work with me on this, So im hoping someone can help me resolve this situation.( Just a note my son made a pymt prior to this one, and it went to his account.)

Comment (4)
60

Have gone thru numerous reps concerning my daughters phone number. I have gone as hi as I can do know they can work with us but they keep telling me policy. There is a reason for payment history but no one listens as a matter of face I sent this same place as email no response. I hope someone contacts me this time, her phone is scheduled for shutoff and all we are asking can we pay on Friday by debit card. Please contact me asap, next step is higher up will not talk to rude Sprint customer service reps anymore.

Comment (0)
60

On October 10, 2015 my iPhone 4 became inoperative (not able to receive calls nor call out). On October 12, 2015 the phone was examined by the Sprint Store technician ( #922) (8840 N. Michigan RD. STE 106, Indianapolis, IN.) who
was unable to resolve the problem. Instead of offering to replace my phone under the insurance contract which was in force (cost - $200 deductible), I was sold a Samsung Galaxy S6 on a 2-year contract (cost - $199 w / mail-in rebate). Also, I was not to be charged a $15 monthly device access charge but it is now appearing on the monthly bill. My request: Cancel the 2-year contract and file for I-Phone replacement under the insurance contract agreement. Apply the $213 paid for the Samsung phone to the $200 insurance deductible Also return the account to the terms which existed prior to Oct. 12, 2015.

Comment (0)
60

I sign a 2 years contract with a iPhone for life program but nobody told us that we had to pay 25 dollars more per month for the privilege of signing a 2 years contract with sprint. Can somebody in this company explain to me how anybody can actually signed. A contract like this one if nobody can actually explain what you actually getting before you get stock with paying something that you did not agreed to pay in the beginning.

Comment (0)
20

Hello my name is Berhane Aberha and I am a customer of Sprint. I work as an Uber Driver and our company recently had a great deal for all Uber Drivers where we can upgrade our current phones for free with a 25% discount on our next payment. We have a family plan of 3 phones (the iphone 5c and two iphone 4s) and the three free phones offered was the iphone 6. I was definitely excited about this fantastic deal and was told once again that we would receive 25% off on our next payment. I usually pay $171 for three phones in the family and our next payment just came and now we have a total of $241. I was told precisely their would be changes in our upcoming payments and now it is like I am being lied to with a payment that high which I cannot afford. I ask for my payments to return to its original price.

Comment (0)
40

From what I have been reading I am not alone in my frustration with Sprint. I will be letting as many people as I can know that they should not choose Sprint as a carrier or switch when you can. Basically they lie to you and then it is your word against theirs. They won't go back and listen to the conversations that are supposed to be recorded, if they even are recorded at all. If I sound angry, I am. This company has free reign to lie and there is no support from corporate. We left Sprint once and came back, won't make that mistake again. Verizon is by far superior when it comes to customer service!

Comment (1)
60

We have 5 lines with Sprint. I was charged for insurance on my sons phone for NY though We all Live in CA for over 14 mos. Every time I call to speak to a rep I get sent to either India, Philippines or anther region in world. As of yet they have not been able to stop the charge nor get the adjustments needed on my account. I filed a report with BBB last night and will stop making payment until someone in US calls. Horrible service.

Comment (2)
40

I called in yesterday to the customer service line see what i needed to pay in order to restore service. I had my bank account hacked in last month and I called in to let the company know and see what options I had. The reps last month were very kind and understanding I was told to pay what I could until the banking and fraud was handled, but to call in and let spring know what was going on. Well yesterday when I called in both reps that I spoke with were very rude. The first rep told me me you need to pay 142.xx before we can do anything else for you and then hung up. I called back later after work and spoke to a second rep. He was just a rude. He said it is already noted on your account that you need to pay 142.xx before we can do anything unless you are making a payment nothing else can be done.

I said the reason I am calling is to verify that once i make the payment tomorrow that i will be able to make arrangements for the past due and service will be restored. i am not asking for my phone to be restored without payment I just want to verify that once payment is made that I can make arrangement. Hold so I can speak to my manger. I assume that he just placed the phone down because i heard him talking in the background laughing and saying this customer wants to make arrangements. i have been with Sprint for a very long time and the fact that you made me feel less of a person due to the fact that my bank account was hacked and I am having financial troubles trying to get everything cleared up. How dare you talk about a customer and they can hear you. This was a extreme turn off. I held my end of the deal and paid what I was asked for today, but know that I will be searching for a new provider once I get my account paid in full.

Comment (0)

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