Spectrum Customer Service
Rated 1.57 of 5 Stars
Based on 23 Complaints

Contact Spectrum Corporate

Toll free phone number: 1-855-479-6984

Spectrum (Charter) Communications is the fastest growing TV, Internet and Voice provider in the United States which is committed to bring out the most advanced products for faster internet, advanced phone and reliable TV for your home and business. Soon Charter Communications will be known by the name Spectrum, as it has completed the transactions with Time Warner Cable and Bright House Networks.

If you have a comment or complaint contact Spectrum customer service at 1-855-479-6984. For any technical issues, call the customer support number toll-free at 1-888-438-2427. Finally, for sales and new service setup dial 1-855-839-4691. The corporate office is located at 12405 Powerscourt Dr. St. Louis, MO 63131. Common issues with Charter products include Spectrum TV, which offers HD & DVR, On Demand, Spectrum TV App, Genres, Premium channels and Channel Lineup.

Other problems about internet services relate to Spectrum Internet, which offers fastest Internet, Test your speed, Total home Wi-Fi, Security suite. Spectrum Voice is another Charter service and offers Calling features, International calling, Family safety features, Get Spectrum Voice.

Charter has continued to expand sales in recent years and now offers combo deals like Triple Play Select, Triple Play Silver and Triple Play Gold for those who use all the 3 products. Apart from its products Charter Communications has its reach into providing enterprise solutions and community solutions.


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Spectrum Contact Information

Report complaints to corporate and get satisfaction

  • Spectrum headquarters address

    • 12405 Powerscourt Dr. St. Louis, MO 63131
  • Company website

  • 1-800 phone number

    1-855-479-6984
  • Better Business Bureau rating

    B-
  • Customer service hours

    24 hours for support, normal hours for sales

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Top Spectrum Complaints

Browse more than 23 reviews submitted so far

20

i was with TWC since i moved into this home. when spectrum took over we were not told anything. then after a couple of weeks i was notified i had to disconnect my router and tv boxes and remotes and bring them to the Reidsville nc office and they would replace them. i had to take them home and install myself. i soon found out that i couldn't record programs. after calling the office they told me i would have to pay extra to record. after talking with my husband he called customer svc and was told i was given 2 cable boxes but they were not DVR. now if i want you to come out with 2 new boxes i would have to pay $50. this stinks. i guess i could return the boxes and do the exchange but it's not fair to charge me for svc. i feel this is a bad start for spectrum and my husband agrees and he just put spectrum into his home last thursday but he would cancel if you don't do what's right for me. pls advise.

20

I can't give a rating . it would be below zero .I have had nothing but continueous problems every three weeks
Even in Florida. The picture breaks up the cable box goes back to boot by itself Now tonight it shuts down
at 12;37 to cdl progress from 12: 37 to 1:00 am what ever that is then it goes to flashing progress after that then
shuts off and goes to boot. causing me to miss the end of a show . Like I said every three weeks
A service person has been out 3 times with NO solution. They are to come Thurs. A new wire was suppose to be put in a couple weeks ago. I don't believe that ever happened. Then I call and get all your stupid recordings and
put on hold with no call back This happens every time. Why don't you call me back instead. Also I was suppose to get a credit for Sept 7 8 9 as the cable was breaking up so I couldn't watch and now it is happening again. So I expect more credit. for 3 days. One service man did nothing but tell me cold weather had an affect on it . It was 54 here and again I live in Florida . no cold there, It is time to fix it right. I am sure I am not the only one as I am always put on hold. Un satisfied with your service. I didn't have this problem until you took over time warner and brighthouse. Darrell

20

Since they too over for Time Warner their customer service is bad, they drastically increased rates, refused to honor the special deals already set in place by Time Warner. They are a terrible, horrible, rigid, unjust, disreputable, lousy company to do business with!

20

They pulled a bait and switch as far as the pricing of their services. They raised the price $20.00. Per month after service was installed!

20

I have received the EPIX channel ever since switching to spectrum. Now all at once it was taken off my tv and I have been told it is not part of my package. It is not my fault that I was given it and I am extremely upset with your company for doing this. I also was able to receive the LMN and no longer can get that channel. Please make this right?! I will not pay any more to upgrade in order to receive these channels since I have been getting them this long with the understanding that they did come with the package I am paying for. ! 740-262-9682

20

We were without service from Friday (9/1/2017) evening until Tuesday (9/5/2017) afternoon. While the technician was wonderful, prior to his arrival we traveled from NYC, to Ohio to Param in India. Nothing occurred according to what we were told, and there was absolutely no way to get any assistance and while everyone was nice -- it was never about customer service or assistance until the scheduled visit. Sad . . . truly expect no follow up from this complaint if it follows suit to our weekend experience. If this is what the future holds . . . not sure of what our next steps may need to be.

20

Initial complaint Ana Calero-Spectrum Complaint #1503795802 did not go through. Received an Error message. Where can I mail a copy or copy/paste from Word Perfect?

20

I called about 3 weeks ago,they sent a worker out for missing channels,he figured out the problem was on the pole,said he didn't have parts to fix it so he said he would call me and come back and fix it,still hasn't been fixed and I'm sick of calling them and waiting on hold! Not a happy customer and ready to cancel!!!!!!!!!

20

Horrible customer service, over charging, not standing behind a promotion they offered

20

I have been a customer over 20 years and have finally had enough of the garbage service from Direct TV. I have been over billed and lied to for years and I thought the years as a customer meant something but obviously I was wrong. I am nothing more than a payment to Direct TV. If this is how I am viewed I will change my $180 a month payment to Spectrum for $121.

20

We requested service evaluation on Oct 28th, and was told we would be called when the Engineering Dept determined if service could be provided. As of Nov. 23 we had not received a call and stopped by the Athens AL Charter office and was told our service order was never put in. We had to start all over and was told Dec 10 would be the earliest date. Richard is a disabled veteran and has to have internet service in our home. We have had to delay moving into our home because of this delay. We have at least two neighbor that have been trying to get service for over a year. Seriously this is ridiculous, We are about 500 ft from Hwy 72, where service is available. There are at least a dozen houses on Carla drive that need and want your service. Please help us to resolve this problem.

20

Bright House Networks has been successfully disrespecting me as a customer and acting very unethical. One day in July 2016 my Internet completely stopped working. We called and scheduled a technician come in. First, they never showed up on time and even the same day. I am saying they because it took like 10 different technicians and about a month without Internet to figure out that we had been disconnected because specifically our wire was creating a noise for other consumers. Regardless of disconnecting us, so that all other customers in our community could have Internet, they never informed us about the issue and just kept charging and sending technicians our way in a very disorganized manner.

I could not believe my years when the company refused to fix the issue and just said that I should just stop using them. I called and asked for refund for August and July (yes they charged me for two months in a row, while being disconnected), they said that if I want my money back, I would need to close an account, but I shouldn't, because somebody named Heidi said she was going to give me a good rate when the issue is resolved and promised to try and fix it, but stop charging me until they fix it. Two months later I've come to find out they charged me for September and October again.

When I called, the manager told me that Heidi didn't put any notes there and regardless of me using their service or not, they have already billed me for the two months and there is not way to give me a refund since I haven't closed my account. After speaking with at least 10 managers and different representatives, and explaining my story all over again, I realized that this company is just simply robbing people. I could not believe my years, with the way they spoke to me and in what they had to say.

Basically, they disconnected me, refused to fix the issue, promised not to charge, but kept charging the money, and when I asked for refund they told me I had no rights to get my money back. Still can't believe this is happening in 21st century in a country of hope.

20

My Bright House recorder wasn't working properly for about a month. It was replaced with a new one which is worse. I called and the representative rebooted it. However, it still does not work properly. I tried to watch a recorded program. The screen went gray. Sometimes when watching TV is stalls for about 3 minutes and I missed what was said. It cuts to a commercial abruptly. I fell I should get a discount this month. Because I have missed a lot of programs. In addition, my finger sometimes hurts because I have to push the remote many times before it does anything. Very very frustrating customer service from Bright House Networks.

40

How many work orders and calls do you have to have with Charter to get cable fixed? I known theres been 3 if not 4 for our cable lines down. I have been trying to get fixed and still nothing. And I was told after 9am then this afternoon. Now tomorrow.

40

I took advantage of your great BUNDLE deal! Within 10 days; my Dish was turned off, with the understanding the early termination fee would be paid by Charter. It was not....I was told my installation costs would be on my first bill and that the bill wouldn't be over $180.00; the first bill was over $245.00! Dish was billing me for the early termination fee (and has now turned that bill over to collections)! I went to the local Charter (which by the way is the most uninviting place to go pay my bill!) office to see why my bill was so much....the lady indicated that it was more now since you bill ahead...the bill then was over $300.00! I told her that the early termination fee had not been paid....she then said "...oh didn't I give you a form to send in?"

NO she had not! Not until after I brought back all the equipment! I took the form, filled it out, and mailed it! I then called Charter Customer Service . The young man was very polite and professional. He took off the current charges, set me up on a payment plan....and I cancelled all services. In about 10 days after I Bundled, I was over $600.00 in debt! That is ridiculous amount to pay for home entertainment! I received a notice that you have now sent me to outside collections! Thank you very much! I have been with Charter for over 40 years! I began when it was Bresnan....never had this trouble or been more disrespected as a loyal and happy customer until Bresnan sold...I am so disappointed in your service: the internet never stayed connected...always had to refresh...the cable service was just as bad...anyway...I'm sure you receive many complaints and that I am probably one in a million.... what difference does one more make.

40

On April 11 I asked to have my Charter service changed due to increasing costs. I removed my land line phone and movie channel package, the service rep said that service will be changed on April 26 as that is how long I was paid up to. I tried to watch one of the movie channels on April 14 and found that they were already turned off. I contacted Charter Customer Service and was informed that the TV package was changed on the day I called to change the service not the day I was paid up to because that's the way they do business.

40

We have a rental property (Mobile Home) - Charter came out to install cable and with out any consent of the owner. DRILLED A HOLE THRU THE METAL INTO THE WALL. Leaving a huge hole for cold air to come in. This is not the first time you've done this. We did a claim and you paid us some money for us to repair. Well, they've done it again and Jerin Van Wyk told me that everything was done up to Spec and he Denied our claim. This is totally unacceptable and I thought he was a jerk. When I ask to speak with his supervisor -- he said he did not have one that he was the only one I could speak with.

40

Verizon has decided to unilaterally eliminate the Sportsman and Outdoor channels because they disagree with the content. When commercial companies resort to molding public opinion instead of pursuing economic goals, unintended consequences will result. Stock holders should be concerned. There are 130 million people interested in the programs offered on Sportsman and Outdoor channels. As one of them, I intend to immediately terminate my service and use BrightHouse Networks. Furthermore, I'll broadcast Verizon's decision and my termination to my social media networks to advertise this alternate provider.

40

We were promised a 100$ credit for switching our Charter home number to our new mobile phone. We purchased new phones at Costco in June. I've called a number of times to Verizon inquiring when we were to receive our 100$ credit for the port in that happened in June. We did not do it at the time of purchase from Costco since we didn't have the Charter account number to do so. We went home the day of purchase of new phones and called directly from our home and went through process of port in at that time.

We were promised that day on phone with Verizon representative that we would be issued a 100$ credit for porting in our number. I've called many times inquiring and they recently issued a formal complaint that was reviewed within 7 to days which they left a message saying they would not credit cause it was our responsible to get a 200$ credit from Costco, we did receive a 100$ credit from Costco but that was for purchase of phone. Costco has said it is Verizon's responsibility since they promised it to us. We agree and would like our credit as promised.

60

My name is Robert Walker, I am an active army SFC, I would like to file a complaint against one of your techs that work out of Tomah Wisconsin. It has come to my attention That Mr. Tye Smith had conducted a service call at my house in Sparta while I was not home, but not to get into too much detail but I would appreciate it if this employee never contacts my wife or conducts a service call to 415 N L street Sparta Wisconsin ever again. I did not realize this company endorsed techs having inappropriate relations with married woman, or utilizing their company time in order to find dates. If this worker is ever found near my property again I will be calling the authorities, the BBB and advertise what kind of workers are working for this company.

40

Looking to lower my monthly bill. I had Bright House Networks for internet and landline for $85 a month. Called ATT and was quoted $50 for same service. Took them over 3 weeks to port my phone number over. So for that time I was paying 2 companies. ATT said hey would waive first bill. The next week I received a bill for over $105. Called again and was told "don't worry I'm showing a 0 balance. Throw the bill out" I asked why he bill was 105 when I was told it would be 50. She told that from on it WOULD be $50 plus tax.

Next thing I know I get a letter saying pay $105 for else service is shut off (the same day I got the letter). Called again and was told there was NO WAY the bill could be $50. Was told I that point I owed over $220 for 2 months. I told them to cancel my service and I went back to Bright House. They are holding my number hostage. At this point I don't care about the number just the bill. I am willing to pay a fair amount for the 2 months of service, which I think should be $100 plus tax. If you go with ATT you should get ay quote in writing!

60

We can't seem to get any help with getting more DTA boxes for our account and our box limit isn't even at it's limit. Leno B Smith, tech ops manager just dropped us when he told us that he wanted to be our main contact anytime we had a problem. Pamela regina is suppose to be over our account for 336 units and wanted a E911 address for everything that was covered and we sent it to her and still can't get the DTA's that we need, and no reply from anybody. Can somebody help.

60

If you are looking for high speed internet,un-interrupted cable TV connection, then Charter Communication is the right place to select. I got my internet connection here and experiencing wonderful services from Charter communications. It is the America's fastest growing TV, internet and voice company. You also have different flexible plans for your TV connection, attractive Gift cards and you can save a greater value when compared to other cable connections. Unlimited local and long distance calling, voicemail, free 411 connect, call forwarding, free internet modem, virus protection security systems are also available in Charter Communications. Have a blast with good services.

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