Sonic Customer Service
Rated 1.85 of 5 Stars
Based on 27 Complaints

Contact Sonic Corporate

Toll free phone number: 1-866-657-6642

Sonic Corporation is a American drive in/thru fast food chain headquartered in Oklahoma. There are over 35,000 locations in 44 states and Sonic serves over 3 million customers per day. Revenues in 2016 were reported as 606 million USD and the corporate office employs over 300.

To reach Customer Service, call 1-866-657-6642. Find Frequently Asked Questions here. Find contact information here. To write a letter to CEO, J. Clifford Hudson, address an envelop with Sonic Corp., 300 Johnny Bench Drive, Oklahoma City, OK 73104. The corporate office phone is 405-225-4828.

Begun as Top Hat in Shawnee, OK in 1953 Sonic is famous for its Route 44 large drinks, Sonic Burgers, Chili Cheese Dog/Tots, Sonic Rewards, Happy Hour and service at the speed of sound. Social support is found on Facebook, Twitter, Instagram and YouTube.


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Sonic Contact Information

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  • Sonic headquarters address

    • 300 Johnny Bench Drive
    • Oklahoma City
    • OK 73104
  • Company website

  • 1-800 phone number

    1-866-657-6642
  • Better Business Bureau rating

    A+
  • Customer service hours

    7am-6pm CST, Monday-Friday

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Top Sonic Complaints

Browse more than 27 reviews submitted so far

20

My last four trips to Sonic has had some kind of issue. I have been eating at the first Sonic in Dickson TN since 1981. Then about a year ago i got a burger. When I took the first bite it was almost cold. First time that has happen to me there. Next time I went I got a couple of corndogs. Same problem as the burger. Several months past my wife and I each get a jr. burger. Hers is hot, mine is cool. Today I went to just get a couple of hot fudge sundae's. I figure with the past maybe it would be cold. Both of ours were over filled. My wife managed open and the slurp off the what was melted. I tried to do the same but to know avail. It is all over my fingers, in my lap, and now on my face from me trying keep from it dripping. I just got out of my car paged them inside what had just happen and took the sundae to a carhop and told them they can have it. I do not know if management changed out there a year or so back or what but it is not the same.

20

I went to this Sonic to get the usual treat for our group. We arrived about 6pm and placed the order we wanted. We waited about twenty then I pushed the button to find out when we would get our order was told it would be right out. This went on for another fifteen still no food. I called again to see when the food was going to be ready, then they sent out a carhop to ask me in person about what I had ordered, I repeated the order to her and she said they would located the order and send it out. Another ten minutes passed and still no order, called again and another carhop came out asking about the order, was told that it had been billed out on the wrong stall so they would have to replace the order and prepare it again. Waited about another fifteen minutes and the order finally came but it was not prepared as requested. The treat we usually enjoy was not the way that it was suppose to be. I paid for the order so my grand kids could have something to eat. I usually spend $35.00 to $40.00 a trip so this has been very disappointing was told by carhop that it was just a mistake like I was in the wrong to be upset about not getting good service. I feel that this problem needs to be addressed and fixed so Sonic keeps the good service reputation it has had. Thank you for allowing me to notify you of this problem.

20

03/17/18-We ordered 5 corn dogs and my husband hit the pay cash button she was already coming out to the car with them. Definitely not enough time to have just cooked them. We left and on our way home noticed they weren’t warm at all and were cold. They were nasty and the breading was rubbery.

20

Third time this week have messed up my order. There are multiple complaints on the local customer service. There seems to be nothing being done to remedy the problem of continued messed up orders on a daily basis.

20

I ordered a foot long Coney dog with tots and a shake it only took them 10 minutes to take my order then after I had waited 35 minutes more I left never got my food. I can get a steak and baked potato and a beer for twice the price and half the time. It's the worst service I've ever had in sulphur springs.

40

Stopped in Buffalo Texas Sonic on Wednesday November 16th at 6:05 P.M. Much to my disbelief, was never waited on after repeatedly pressing Help Button. Had not realized why 3 other cars had drove up and was there about 10 minutes each and had not been served. After waiting and finally driving off I saw 3 other Red Buttons where the customers had drove off. Sure those buttons might have, which I seriously doubt, could have been Out of Order. Needless to say, there's plenty of Glass windows there and they could have seen customers drive up and come out to take orders

20

I ordered a slushie and when I got to work to drink it, it had contaminants in it. I do not know if it is hair or something else, but it was nasty. They should probably clean out their machines more often. (Rossford sonic) I have a picture on my phone, if you send me a number I can text you it.

40

Every single time, and it's usually 3 times a week, I order a Dr Pepper with extra ice. I have requested extra extra ice. Never do I ever get the extra ice. I have given it back and asked for more ice, and I have been given attitude, had eyes rolled and more when I did. I don't think it's a hard request to follow. Especially when they read back extra ice with the drink. As much money as I have spent at sonic, and such an easy request, I am really considering going elsewhere.

20

Is sonic allowed to deny me employment due too the fact that my spouse works at the same location I'm trying to apply for. The manager even talked about setting up a interview then said "I don't think it's such a good idea, it might be a distraction". But me and my spouse have worked at Jack in a Box together and we kept it professional. I'm very upset and would like to know if she is allowed to deny me. The sonic is located in Gonzales TX 78629.

20

I visited the drive thru yesterday in Sunrise/Tamarac, Fl. The customer service was horrible. Our order was wrong twice and when we finally did get our food it was cold and tasted like it was cooked in old oil.

40

On Oct, 26 at 6:00 p.m. I visited a Sonic location on geyer springs and order a large oreo blast as I waited 30 mins. I saw an underaged child who look to be no older than 12 yrs old behind the counter playing with the drink machine, and his mother who looked to be the manager outside talking to a man in a white truck, while the child playing behind the counter. And the workers had to work around him asking him to go outside or move! I have never seen this before and was scared that the child would get hurt, and thought it was unsafe for him and the customers.

40

I went to sonic on 2800 south may and go there often. Sunday around 2 I was up there ordering drinks an food with my kids and was getting confused on my order. The lady that took my order her name was Diane got real hateful. I told her that wasn't the right order on the screen and she said rudely.

I was like let me talk to your manager and she said I am the manager and I said your very unprofessional and she said so and hung up on my order. I push the button she never came back or took my order, all I know is she's very unprofessional. I will never go back there and my family has even said that I manger is always hateful an rude. Well I think something should be done about this manager.

40

Yesterday got two route 44 drinks at happy hour. One was a cherry lime Dr. Pepper the other a diet cherry line are. The total came to 2.90. There was just a small wedge of lime couldn't taste any lime at all. Today went to Sonic again and ordered 2 again on happy hour only today we got a ref cherry lime are and a diet cherry lime are. Well it cost today 2.51 less than yesterday and yesterday they didn't give me change back just kept it. All this through the drive through. Well today no limes at all and yes they repeated the order back to me.

It's been a while since I been there to get these lineages but have had my granddaughter.So we went I use to get a whole lime sliced in fifths. So my complaint is no limes, didn't taste like a lime, and kept my change and that would of been okay but I didn't tell her to keep the change and wasn't if thanked just shut the windows in my face. Today the Sonic employee was nicer but there is a big difference in the price. So it's like they just make the amount up. Thanks for letting me vent.

40

They just open the Sonic on 4th in Hutchinson Kansas ever since we've been going there ever since it opened. They don't have any crates for Banana Split, eve customer service is terrible they never have any cherry cheesecake stuff. Oh, and one more thing. They never have any supplies so if it comes to the manager doing inventory or whoever does it they never ordered the stuff that they need. Anytime you go to Sonic and there's a menu you should get what you want every time we go there they never have anything to make the stuff that we want. Pretty sad.

60

The person that takes the orders always has an attitude it never fails I would just like to come in one time and my order be right and i receive my receipt and the pass few weeks. I am given watered down drinks and when asked for a new one I get the same thing that I don't even bother to ask anymore when it's wrong. I love the good but can we get some people that can at lest act like they want to be there and maybe a order might get made right.

40

Sonic restaurant in Somerset Ma treat there Employee's bad they have them working 36 to 40hr per week how is it there take home pay is $90.00. I overheard the employee's talking that is down right wrong. How do expect those kids to live on that I strongly believe something against the law is going on in that location and I'm going to contact the BBB. It's time to stand up to Sonic CEOs and corporate headquarters and tell them what is on our mind!

40

Went to sonic in Winchester VA. On route 7. Ordered our meal and we wanted chicken strips, all of us. Apparently they were out of chicken strips. So we had to order something else. So I pushed the button again and of course the girl answered how may I help you. And I ordered again. And once again I ordered for us and after I was done again the girl says I'm sorry we are out of tater tots. And I said WHAT! Never mind were going somewhere else. I dont care if you gave me a free meal everyday there. I would still never go back there.

20

Yesterday I went to the Sonic in Jasper, Texas and ordered a number 10 -5 piece combo. First I was told the hickory barbeque sauce doesn't come with that. It only comes with the hamburgers. (The barbeque sauce is listed on the number 10 on each sign at the business). Then I was told that fries or tater tots did not come with this order. I have ordered the number 10 many times there and got the hickory barbeque sauce and fries with my order. Why would it be called a combo if you only get the steak fingers?

I am not going to pay the same amount that I have been paying for the combo if I don't actually get a combo. And while I was attempting to place my order, the customer in the next slot was also having problems with his order. He was being told the same thing they told me. That certain things that came with his order he could not get without being charged more. Needless to say, I left WITHOUT my order. I hope that this matter will be looked into.

60

i wen to Sonic of Fayetteville on N college 3/7/16 at 9:30 am and ordered boneless chicken wings and a Chicago dog. and They finally brought it out to me at 10:15am. in the time sitting there I saw 3 people come and go before I ever got my food. I asked the car hop why it took so long and she said well the chicken sometimes takes a while but not that long and she went in got me ranch and gave me 2 free coupons. I was already late for work, I know you guys don't have your 7 minute policy anymore but that is ridiculous. the coupons were for a free cherry limeade, I don't even like cherry limeades.

I never call and complain but I thought this was ridiculous, this is the second time I have went to that sonic and they did this to me. I have been going to that particular store for years and the only person I EVER see doing anything is a very sweet girl I think her name is Matracia. She is always running around doing everyone elses work I see her taking orders, getting drinks, getting food, and being car hop and I see 3 or 4 others just standing around inside. I tell her she is doing great and that she works hard she just keeps smiling and says that's my job. I think that is ridiculous she should be manager.

Anyway I wanted to make you aware of the issues I have had there and to let you know how amazing of a worker she is. The world needs more people like her in it. That store needs to get it together and stop taking advantage of her and actually work and in a timely manner.

40

Been going to this Sonic for 20+years but lately......Saturday night and only 1 car hop, 1 cook? 15 minutes to get a corn dog, a #10 med. combo with two drinks. Ask for honey mustard, got home had no dipping sauce at all, nor mustard, even tipped the car hop. This was 03/05/16 6:55 p.m. Got order at 7:10. Last week ordered two jr delux burgers with small onion ring, car hop confirmed onion rings (twice), got home, had tots, no onion rings. Earlier last week, ordered jumbo popcorn chicken with honey mustard sauce, got home, no sauce at all. And these kids want a raise in minimum wage? I think not!

I'm no longer a sonic customer. You can thank the owner of the sonic on Harrah Rd. In Harrah Oklahoma. Employee cut backs, equals poor service which equals, one less family of customers. There's a McDonalds and Braums right next door. Years ago your name "Sonic" had meaning as in "fast service" . Not any more! Sad As everything in this country, Greed has taken over morals.

60

I got two burgers from sonic in alexander city and the patties were burnt and old and black. They were slow and the customer service was poor.

40

I waited in the line at sonic in Hinesville ha for 1 hr and when I got to the speaker to make my order the ice cream machine is down. Now it's known that if you come to this sonic you won't get your food fast but for this. I want to say a million words with this complaint about Sonic but I won't. Just that I'll never come back to this crappy service every again.

40

My daughter is an empoyee with this location for over 2 years now and we thought we have seen it all up until yesterday. As she was cleaning the mens restroom she found a hypodermic needle on the top of the trash pile!! She reported it to the manager and we haven't found any resolution to this matter as of yet. I would like for someone to tell me what the protocol should be in this sort of event. Thankfully she did not push down on the garbage pile otherwise she would have been pricked by the needle and GOD knows what that would bring. Both my daughters work there and this just puts the icing on the cake as to what happens there with the way it's run AND a case like this. I am VERY unhappy and hope for some sort of resolution as to what needs to be done in cases like this.

20

On 4/18/2015 at 7:56, I pulled into the Sonic on Highway 19 in Crystal River Fl. We probably hit the order button around 8:05. It took approximately 7-8 min. for them to answer the call. We were in the drive through line but they apparently closed it at 8:00, and they told us to park in a stall. When they finally answered the call, we had to repeat our order numerous time. It is now around 8:15. At 8:50, I called the order line again, and they said they had not even started our order, but they would have it out in few min. They said they had been having computer problems, but no one told us. We told them to cancel our order.

This is 3rd time the service has been very poor at this location, and the car hops apologized for the two previous times. I have no complaints about the quality of the food, but it's apparent this Sonic location has problems. I asked for the manager's name and they told me Lisa, and the person in charge last night was Sarah. We are originally from Shawnee, Oklahoma where Sonic started, and we have never had that poor of service and any other sonic anywhere. I don't want an apology, and I don't want any coupons, I will simply go 5 miles farther to a different sonic. This complaint is for information only on this substandard customer service.

60

Lake Arthur La sonic has horrible service. I JUST ordered 6 med blue raspberry slushed with XTRA nerds and the slush has under 5 nerds in them, one slush had ONE need in it. My bill was $10.84 and I gave the guy $21.00 and he gave me back $9.16. When I politely said, "sir, I gave you $21.00 he gave me body language and pulled a few $20's from his shirt pocket and said "ugh no ma'am you didn't because I Keep all my $20's in my pocket". Well sure you do and MY $20 was one of them. I politely said, son I am by no means accusing you of stealing from me and he closed the window in my face and was giving body language to the workers as I drove away. Needless to say, sonic in La will not see me again. Now on the flip side, sonic is Jennings is always spot on

60

I went to sonic today and it was supposed to be 1/2 off burger day. So I ordered the #1 cheeseburger combo. It shows $5.99 on the screen. When it was rung up, it was done at $7.57 minus $1.95 for 1/2 off burger plus tax of .45 for a total of $6.07. How is this 1/2 off burger day? If I had ordered it straight out the total would have only been $6.48 and I paid $6.07. A total savings of 40 cents. What I want to know is why was it rung up at $7.57 instead of $5.99. I asked the girl that rung it up, I asked another girl that answered after I mashed the button for service to inquire, and I asked the girl that brought the order to the car.

She went back in and ask the manager. All she said was to tell me it was correct. I know it is not correct. The problem is, the register on the inside of store rings up more than what is advertised on the screen outside. A lot of people in town have complained about this already. Is this legal? Someone needs to get the prices set to what is being advertised before it becomes a big issue. Do you have any answers on this?

60

I think Sonic has a decent look and feel to it, it certainly feels like a unique place. There's only one problem, tipping the car hops! They come out for a fraction of a second, and I'm supposed to tip them? If I could go through the drive-thru I would but some places don't have them. I understand and feel bad for the people but it's strange when they come out and expect to get paid to deliver my food. It's almost like a delivery driver expecting to get paid for sending a package that I paid for. I paid good money for my burger at Sonic, don't make me feel guilty.

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