Shell Gas Complaints Continued... (Page 1)

122+ reviews added so far. Upset? Call Shell Gas corporate: 1-800-331-3703
20

I went to the shell service station at Kurri Kurri NSW this morning and on the end of a isle the store has 4 pack of mother cans on sale for $5.99 so I just picked up the one that I wanted and went to counter. The assistant told me that would be $13.99 and I said no its only $5.99 he said no that is the 250ml only when I walked bak to check he was right however on the end of the isle there was not one 4pack of mother 250ml they were all 500ml packs this is misleading and I am very disappointed in going to the shell again I normally fill my car with your petrol every week not any more I will find elsewhere to go.

20

I filled up my one of my renault traffic minibuses at Shell Lairds 117 new chester road Birkenhead, on 22/01/13 at 1648 hours on pump no 3, whilst looking at the pump price, I was suddenly covered in diesel down my right leg and all over my right running trainer,and into my sock.the reason for this was the fuel cutout on pump was not working. I went into the garage to report this incident,and was told oh sorry about that but,we have been waiting four days for that to be repaired,the cashier shut down that pump. I then asked to see the manager/franchisee but was told there was no one available at that time. I paid for my fuel went back and moved my vehicle, I then placed a warning cone in front of the pump,this apparently is on the cctv for that pump. I returned to the garage on 24.01.13 and was told by the manageress that boss had been informed, and could I put in writing the nature of my complaint, I then said I would like to see her boss with a veiw to replacing my track suit bottoms,and my training shoes. I returned to the garage on 25/03/13 with a typed letter and gave this to the manageress Gaynor. I have returned to the garage on numerous occasions over the last 9 weeks only to be told that the matter is in hand.I run two transport companies and would have thought that customer relations were important where complaints were concerned,however the owner /franchisee despite having my e.mail ,business address,fax number,and telephone numbers has failed to contact me for this incident to be expedited.I found the manageress to be courteous,and polite.

20

Today I pulled into a Shell gas station in Balch Springs Tx. As soon as I stepped out of my vehicle, I stepped onto a grease and gas covered ground. Now I have seen other gas stations that have a company come by and pressure wash the entire parking lot. This station looked as though it hadn't been pressure washed in years ! The ground as well as the pumps were covered in old gas and grease and much more. I will be filing a complaint with the City oof Balch Springs as well. I also took pictures that I wish I could include. These pics will be used in my other complaint !

20

My partner stopped at the Shell garage in Jedburgh on Tuesday 10th Feb 2015, to fill up for petrol. The young guy there then decided he would help by checking the engine oil for her. He then commented that her oil looked like "mayonnaise" and needed changing. He also commented that she could do with "changing her car" which I find is an un called for comment. The next journey she took she had smoke bellowing from her engine which caused her to return from her intended journey to go to her local garage. The mechanic then noticed that her oil cap had not been replaced properly causing the oil to overspill. On further inspection there was nothing at all wrong with the oil itself and did not require an oil change. This has caused her a lot of stress and worry not to mention extra mileage and wasted time. The customer service was appalling.

20

I visited the Shells on Miramar Parkway and 441 known as state rd. 7 and asked for change for a twenty and the lady helping me was very upset went on and on about me asking for change so I told her I am a frequent visitor of this gas station this is no way to treat a customer and the lady standing beside her said next I said excuse me she said F*** you ! I am so shocked that an employee of shells matter fact of any c company would speak to a guest in that manner. I left shocked with out saying another word to the employee I wish someone would do something about this I am thinking of calling help me Howard or someone these people should not get away with this kind of behavior.

40

The town I live in has two shell stations, one the buttons are so bad on the pumps that you can barely use them and the last time I did, it charged me 100 bucks for a fill up. I have a 10 gallon tank, it was corrected finally, but dang, why 4 days? The second gas station, tells you to see the cashier to use, and when you go in to see the cashier, she didn't know how to use it. So, tell me again please, why am I loyal to shell?

40

The gas station Shell at 1901 S. Sheridan Blvd, Denver CO 80227 had a promotional offer on the gas pump and inside the store offering a buy 1 get 1 free of 5 car washes for $40 AND .50 of a gallon up to 20 gallons. We got the 10 car washes for $40 but was denied the .50 off a gallon. The clerk and manager stated the promotional offer was expired. The offers located outside and inside had no date on them. We have a picture of the offer and our receipt. How do we get the .50 off a gallon of gas? It seemed very suspicious that the manager wouldn’t honor the offer and didn’t go outside and remove the promotion. The clerk also said he didn’t know how to put the purchase of $40 on our rewards card. We purchased two car wash packages. Our rewards number is 6051450000255837348. Thank you.

 

60

I made one purchase yesterday for $10.91. I checked my bank account today and now I have 5 holds ($10.91 x 5) from Shell. I called the store and they said the system was down and they were sorry and that it should clear in a couple days. Well, sorry doesn’t cut it and waiting a couple days for it to clear is unacceptable. Now there’s over $40 that I am unable to use because of the hold. Wow, what an inconvenience!!!!! How is Shell going to fix this and remove the 4 extra holds from my bank account?

 

40

I asked for my receipt and when I did not know the pump number because i do not work there. I was told that it’s not my fing job to know what pump you are on We have a fleet account with shell and as I today we will be canceling this account and going to do business with a company who has a better traing program for there employees and one that teaches them. Not to cuss at the customer because they don’t know what number pump.

20

Dear Sirs, I am writing about Shell Gas Station located at 1228 Quinnipiac Ave New Haven, CT 06513. Whenever my husband, daughter, or myself are paying with a debit or credit card in the store the employee’s reach across the counter and press the key accepting the charge without our consent. On several occasions we have asked them not to do this as it is not their place to accept the charges. Their response was many people don’t know how to use it and hit cancel instead of accept.

I have explained that they should offer their assistance, but not take it upon themselves to accept the charge on the customers behalf. Today when I went in to purchase cigarettes, the two men working at 5:30pm EST asked if my husband was in the car as they looked out the window, I said yes and they proceeded to mock him and me for not liking their consistently doing this with the charge card machine. They also went on to complain that my husband was disappointed that they refused to accept coupons for our brand of cigarettes. This was the last straw, I asked them to void out the purchase I just made and they refused. Is this behavior acceptable for your organization? I was embarrassed and upset by the time I left and will not return to this location.

I would go to Shell to get gas for my car as you accept the Stop and Shop gas points as well as purchase things like cigarettes and many other items as it was convenient. However, if this behavior is normal for Shell I will not bother returning to other locations either and will go to the Stop and Shop gas stations instead. Convenience is not worth the trouble and ignorance I was confronted with at this location. I look forward to hearing from you about this.

20

Not too long ago this gas station was bought by another person or persons. I have been coming to this has station for years. Before we know the employees and the employees knew us by name. It was a real friendly place and i would even go out of the way to go there over other closer stations. Since the change in ownership the new people are very rude and have actually had yelling matches with numerous people including myself.

They know water down the soda fountain drinks, run the coffee through the grounds twice resulting in weak coffee, and who knows what there doing to the gas. The other day the attendant was yelling and cursing at someone who didn’t want to play for the coffee they poured because it was no good. This morning i was going to by a soda thinking that all the other times i bought one and it was weak was just a mix that day, but again today the soda was all water.

I dumped out the soda and left the store with nothing. After getting back into my truck the store manager case from behind and started banging on my window. He continued too accuse me of coming into the store and drinking the soda and then leaving without paying. The conversation became very heated and the manager called me all kinds of different bad names.

Needless to say i will never go to another shell had station again. Hopefully someone will relieve this man of his job because he has no business holding a management position.

60

my car stop on me on 10/8/11 satuday, at about 8:20pm at a shell gas station in miamisburg oh, this shell gas station all so works on car, i felt well if my car was 2 break down any were this is the place 4 it 2 do so, but i couldnt be more wrong, i was going 2 have it towed to my home town witch it wasnt 2 far from there but the guy behind the counter told me they could look at it monday and tell me whats wrong with it and how much it would cost to get it fixed, he also told me they wont charge me anything to look at it, well monday comes and they call me at about 8 n the morning to tell me its a starter and the part is hard 2 come by, so since they have to order the part it would cost me $238.

i called around to see if that price was about right and a place in my home town told me it would be $65 for ever thing and that that part is common and it would be easy to get, well when i call the shell gas station back to tell them i found some1 who can do it MUCH cheaper the now want to charge me $29 for the inspection!!! and they said they wont let the towing company take it till the $25 is paid, i think they knew i was a woman who needed help so they try 2 get more money out of me, i maybe a woman but im not a stupid woman..

40

There should be a penalty to gas stations that post different prices on their pumps than what is posted on the large digital signs . Needed to fill up my tank on 8/1/11 at the Shell station on Limestone Road Hockessin DE. I was hesitant since the previous year I filled up at this location thinking it was the price on the large digital sign come to realize it was much higher. Well, what a surprise, same situation a year later. The price on large sign was $3.83 and at the pump it was 3.95. Was was even more irritating was the fact that right down the road the gas was $3.61. Someone is making a nice profit. I drove past this Shell station and the price on large sign did not change for 3 days and when it did it was still much higher. AHHHHH

20

I visit a Burger King on Shilow Rd. in Winsor Ca. daily for breakfast. The restroom is shared by the restaurant and a Shell gas station. The restroom there is in a deplorable condition. When I complain to the Shell gas station, they tell me to complain to Burger King and visa versa. Meanwhile, the floor is covered with urine and it seems that nobody cares about cleaning it up. I believe that a health inspection is due and I would like to see the restroom cleaned up. It reflects a lack of respect to it’s patrons. Respectfully, a concerned customer.

20

When I stopped at the shell gas station I’n lathrop ca store number 173413 address 16500 Harlan rd and the doors were locked it was transactions through the little window and a Indian lady was on the phone talking I’n her language ( witch does not bother me) but she was talking and acted like I was bothering her and when I asked her about a tobacco product she very dusky said I won’t tell you what kind or price till I see your i d I said ok and she said to who was on the phone stupid whit kid wants tobacco! I was outraged at this I am 22 years old and I’m 5 11 I said excuse me to her and she said what do you want??

She was extremely rude about my change too my total was 1.35 And she said don’t you have the change I said I didn’t and she said something I’n her language I will never go to this shell gas station and unless I hear an apology from shell I will not do my business with them as they are my only source of gas I like to put I’n my car it has a great clensing additive I’n it that makes your car run smoother and at it’s best but I refuse to be treated with disrespect the name on my receipt was misdated but she had a badge with jabin on it she should be disciplined.

20

I was at the Shell station on 1401 Towmn Center Drive, Lexington, Kentucky, 40511. On this evening at approx. 7:30 EST I was accosted and told I would be “ambushed” by the Manager “Donnie” (who obviously was intoxicated” in front of cashier “Steve,” because he messed up my Lottery tickets. He said he would “call The Police,” and he would have me “ambushed” when I left and “taken care of!” I have ALL of this of video and will be filing a Multi-Million Dollar lawsuit against your corporation. You can check my litigation record, use google if you like.

If you would like to negotiate his early retirement, please contact me at 859/299-0000. I will be filing the papers at my earliest convenience. We had a 3 month old baby with us, and this just isn’t right.

Dean Grimm

20

I have a complaint on the shell gas station located on the corner of van horne and decarie in montreal. I went to pump some gas and when I went inside to pay, the guy in the cash tried to charge someone else bill on my card. When I realized and told him, he got really aggressive and talked very irrespectfully. When I decided to pay at the pump, he blocked the service so that i couldn’t even get gas. His name was Farid. I believe I was totally discriminated based on my skin color. When I went back inside to ask why the keypad wasn’t working, they just laughed at me. I think this is the worst customer service I have faced in my entire life. I will never go to another shell gas station ever in my life!

20

I was given a Shell Gift card in the amount of $50.00. I went to purchase gas at the Shell location. The advertised price for regular unleaded was $4.21 for cash or Shell Card. When I submitted my gift card at the pump and began to pump my fuel, the pump indicated a price of $4.32 per gallon. When I completed my transaction I went in to speak with the proprietor of the station. I told him I was not charged properly. He advised even though the sign advertised Shell Card it does not apply to Gift Cards. He said the system does not recognize gift cards and they may of been bought with credit. All the help he provided was to advise to call the helpline number on back of the gift card…

40

i sent my nephew in the shell station on 820 and forest hill dr.in forest hills tx. buy a beer, lotto, and gas. there was a black gray hair woman and a white younger woman that accused him of stealing the beer because the other clerk wouldn’t sell it to him because he left his id. my nephew is 28 so i went in (i’m 61 yrs old) to get the beer, and they refused me service too. there are other people that they yell and be smart mouth with customers. i can tell you better by phone please 817-551-2930. thank u to the complaint department of shell gas stations.

40

Living in a rural location we don’t have the option of mains gas, so have to rely on tanks. Trying to be ahead of ourselves for a change we ordered a topup of our Shell gas at the end of November. They delivered last week!! I wouldn’t mind, but they should have rung to say they were delivering, and I had spoken to them the week before canceling all orders ufn as we were looking to change suppliers. I wonder how many other people have had trouble with shell gas?

40

So one night my car wouldn’t start my road side assistance had just finished, so I was in a panic called Shell. I’ve since heard from 2 other people who say that the Shell Gas Station is terrible, so I guess how they treated me and their inability to properly diagnose cars isn’t just with me. The owner’s were rude and the pricing changed constantly. Even after getting multiple estimates they still raised the price on me after I left to get other quotes. Beware of the garage at Shell!

60

I went to this Shell gas station on 7 Mile next to Grand River by Detroit where the gas was $2.76 for cash and $2.86 for credit. Assuming that Shell gas stations are going to charge me the same amount as the cash price using a visa, I filled my tank a little bit. I realized that I was charged $2.86 per gallon! At first I thought there was some kind of pricing error on the sign and remembered it’s an electronic sign, so it can’t be that.

I walked into the gas station to tell the guy about it and he said you have to WALK INTO THE GAS STATION to get charged the cash price using a debit card. Then I said that doesn’t make any sense because at every other gas station I’ve ever been to I’ve been charged the cash price at the pump using my debit card. He claimed that some gas stations have different systems and that’s how the Shell pricing system works.

I ended up telling him that Shell is a scamming company full of con artists that lie about their prices. Probably to get my butt out of the store, he “agreed” with me by saying it’s not right but it’s how the system works. Since I was a bit of a ways from home, I wasn’t going to argue with the idiot all night long and said whatever clearly you “can’t” help me get a refund for this injustice. Have a good night.

Think I was being a b!*$h or crazy or whatever. I don’t care about paying a few cents more for my gas, I care about people being misleaded about the prices that are on the price boards for gas stations. Personally I think I should’ve said stuff about how we at least know BP did some things wrong and are paying for it and that I hope one day Shell gets sued for their scamming methods of making more money and getting more customers.

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