Sears Complaints Continued... (Page 5)410+ reviews added so far. Upset? Call Sears corporate: 847-286-2500
My complaint is “condensation in between the glass on the top oven door” on the brand new Kenmore Elite Electric Built-in Double Oven that is 7 months old. I noticed the condensation on the top oven door around November 2010. The oven was purchased on 04/26/10. This is enough condensation that the water will drip down creating water streaks in between the glass and viewing cooking is hindered. I ended up having to ask the technician to leave my home and was very upset. I then went to the store I purchased the oven and talked with the manager, who also could not believe that Sears would not stand behind this product either. This is a defect in this oven door and Sears should fix it, replace it and resolve with no questions asked.
I waited 3 weeks, put in at least 8 phone calls, spoke to a dozen different “associates” – and was hung up on, cut off, ignored, argued with and lied to. Not one person I spoke to at Sears ever attempted to find a solution to the problem, they only wanted was to get rid of me by passing me on to the next incompetent associate. I’ve never been a fan of Sears – their customer service is legendary (a legendary JOKE, that is!) but this incident has sealed the deal. I will NEVER buy so much as a pencil from Sears again, and I will be sharing this experience with all my friends, colleagues, family and the world via Facebook. I propose a new motto for Sears…”It’s really not our problem.”
I purchased a dishwasher and hot water heater to be installed- I payed top dollar at Sears. They contract all installs- the hot water installer called and said that Sears had left out a part and it would cost an additional 179.00 dollars-he said it happens all the time- I canceled the order w/ Sears The dishwasher installer- WHY would they separate the orders??? I was told the only way I could have my account credited was to go back to the store. Are you kidding me sears? I will not go back, and I will NEVER buy another thing from Sears.
I have a LG Kenmore Refrigerator and it has had nothing but problems! I have to keep the setting for the refrigerator and freezer far below the normal specified temperature. My freezer does nothing but leak water everywhere and build a couple of inches of ice on the bottom making it hard to close the freezer door! Not only do I have problem with the sears appliance refrigerator but as well as their LG Kenmore washer and dryer! Sears products suck and I will not purchase another appliance from them again, nor any LG made products!
Purchased a refrigerator from Sears Great Indoors. Supposed to get a cash refund of delivery charges by sending in form which had to be sent within 30 days. I mailed the form in then called Sears to see why my rebate had not arrived. I was told to re-mail it. Never received a response. Called again and was told it wasn’t received in time and I would not be reimbursed. I completed my state rebate form same day and received it promptly with no problems. Why does Sears not want to do the right thing?
I purchased a sears dish washer brand new at the sears store, then had the wonderful privilege to order parts over $300 dollars. It was not used that much just the two of us in the household. I think a dish washer should last more than two years, and I definitely think that the warranty should cover things like this, sad to me how the quality of products in America continues to spiral downward as more emphasis is placed on profits and bottom lines than providing a quality product. Don’t buy a dish washer, Kenmore or otherwise from the sears store, trust me on this.
Very poor service on warranty repair at Sears. After this and another bad experience with a different Sears appliance (refrigerator), we will not be buying any more appliances or extended warranties from Sears. Bought a vacuum cleaner from Sears store 3 years ago. Also bought 5-year extended warranty at same time. At that time, there was a local Sears service center. Last month, on October 12, we took this vacuum to local service center, which had closed, permanently. Support your local independent appliance dealers and repair shops, where they still exist. We’re both over 60 and can tell you from experience, we’ve had much better service from our small locals than from Sears. Sears doesn’t care about you or me, as long as we keep buying from them.
We bought a fridge from Sears last week, on sale for a great price. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn’t necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off, in effect making it free. So we agreed to it and got the delivery. Well it’s now almost two months later and still no rebate check. We have asked and asked many times but still nothing from Sears customer service. Finally we were told that our purchase didn’t qualify because the amount we spent was too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges.
I scheduled a Preventative Maintenance on my Kenmore Refrigerator one week early. My husband stayed home from work to meet the service technician. No one showed up, so at 6:30 pm we called to find out that “we were overbooked today so you will have to reschedule.” They did not call us, we had to call them. Then they had the audacity to tell me I had to wait another week to schedule another service day. I told them that I could go online and schedule next day service. I always felt Sears had quality appliances and good service. NO MORE!
Probably never get read, but, I can’t believe the optical dept at Sears continues to exist.
Bought glasses 14 months ago and unlike any optical house only give a 1 year guarantee unless I purchased an extended guarantee. I was not informed of this at the time. Not only that but the frame broke, the scratches appeared, and the glare coating came off. This for $369.00 glasses. I’m told by the Sears optical dept this is my carelessness and no warranty would apply regardless.
Glad I canceled my Sears card because I will never shop there again. What a scam!
I recently purchased an expensive Craftsman (Husqvarna) Lawn Tractor and accessory bagger from a Sears Home Store in Penfield NY. While running the tractor(after less than three hours of use (three actual starts) I experienced a very loud bang or backfire and stall and it would not restart. Upon opening the hood we found that the spark plug was actually broken in half. The vendor provided me with a replacement plug which was installed but the machine would not start.
Obviously there was a serious defect that caused serious damage to the electrical system and/or the motor. I was told by the vendor to call Sears Service number (4myhome)which told me it would take over two weeks to send a technician just to check it out. They would not budge on an earlier date so I called the vendor and indicated the machine was obviously defective and should be taken back with full refund. He told me it was not yet established the tractor was defective and his policy was to charge a 15% inventory return charge plus pick up fee.
I wanted to place an order online at the Sears store in Phoenix on 12/10 11. The young lady that assisted me was very diligent in trying to assist me to no avail. The Dept Manager then took over and tried to assist me. He was hung up on twice by the person he was speaking to. I spent a total of two hours in the store and still was not able to make the purchase on-line. What kind of people are you hiring for these jobs? I am very disappointed and considering canceling my Sears card. I am also a retiree of Sears and can"t believe the poor quality of your customer service dept.
Since I had no intention of keeping a defective unreliable machine that failed after virtually no use, I reluctantly paid the fees of over $300 to return a defective product. I am in he process of filing a complaint with Sear's and demand for a full refun don't expect much luck but in any event anyone Sears is now permanently on my s--t list of unethical unfair self-serving retailers. Never again.
I purchased a refrigerator at the Sears Outlet. It was supposed to only have two tiny scratches on the side and a tiny scratch on the handle. It was set to be delivered the day after we moved into a new house, which did not have a refrigerator. It was delivered as scheduled, but 2 hours later it had an error code about a compressor fan error on the screen and was hot on the sides. We called the service line immediately and were told they could not send out a technician to look at our "brand new refrigerator" for 5 days!! When the technician came he said the whole bottom frame of the fridge was bent and it needed a new compressor and evaporation unit. We called Sears and said we wanted to have this refrigerator removed and we would like to buy a new refrigerator at that was not damaged, at the regular Sears store. A "case manager" called and told us he would take care of everything. All we needed to do was get a model number and call him and he would take care of all the details.
When my husband called him back he was told he could not find a model matching that number. I got that number in the Sears store from a sales person, and I could see it online. We decided 1 week after being without a refrigerator, to go and buy the thing in the store ourselves. The sales person was so nice and even called the outlet store for me after I had gotten the runaround trying to talk to a manager. We set up a delivery and removal of the defective one for the very next day. I was so relieved I was finally going to have a refrigerator and be able to fix food for my children. I should have known better. 15 minutes after their scheduled window I was called by the driver and told "due to the weather they could not deliver my item that day, and because it was July 4th the next day I would have to wait 2 days.
I recieved a damaged refrigerator, taken back to store. have spoken to several people on several occasions, and 3 more deliveries have been set, but no refrigerator yet. They were supposd to delivery it today (no call to say it would not be, and again made arrangement for someone to be at my house to recieve appliance). I called at noon and spoke to delivery department. They said that my delivery was scheduled for January 12th. This happened to me before about 6 years ago, but my brother had just purchased one for my mother and it had been delivered the next day, so I tried again. Fool me once same on you, fool me twice same on me. I told them my story and said I wanted to be the first person they delivered to on Tuesday.
First the customer service in the Brooklyn store on Beverly rd sucks you wait on a long line to be treated with such rudeness and total lack of respect for a paying customer. I bought a set of brand new tires in October 2011 with a road hazard plus agreement. They mislead you into thinking you get a new tire if it cannot be fixed. My tire has a hole in it on the sidewall and they want to charge me 100$ what warranty. Tell people the truth. This particular sears is very unprofessional and needs a major overhaul. I am very dissatisfied this is the worst. Don't bring your car here unless absolutely necessary unless you are gluten for punishment and want to give your money away!!
Disclaimer: This complaint was submitted by wanda bell on 08/30/2013 at IP address 188.8.131.52 using our Sears complaint form. This opinions contained in this Sears customer review titled, "Misleading warranties" do not reflect the opinions of this website.
case no.6223595 i just want to express my frustration with sears i only had to line my car up when i replace my tires since i took my car to sears ive had my car lined up three times in 21 mos at my expense i want this complaint to be on file, the person at corporate office was more upset than i was but im the one that paid repeatly for the same thing yet i was told nothing was wrong with my front end im gonna call trouble shooter i plan to boycott this store whole heartly thats why i cancel my card i told my mother to cancel hers two times it was put on her card sears is not public friendly
Sears has been a trusted company to my family for years and I'm disappointed and heart broken over the horrible customer service I received during the time I needed experts. I was apprehensive about allowing Sears to install my garage after an earlier experiencing with the horrible communications between the technician and customer service staff approximately two months ago. I decided to use Sears again because I have a credit card with them and felt it would be easier; FAR from being TRUE!!! The Technician came out on TuesdayApril 30, 2013 and stated he couldn't fix the garage at that time because he needed additional materials (my car remained stuck in my garage for the fourth day, plus I missed half of a day work). I assumed because the technician did the estimation and assessment on Tuesday, Wednesday work would be done without any issues. I was advised that the technician would be at my residence from 10-12; the technician got to my house at approximately 1:30 on wednesday April 22, 2013. Prior to the late arrival of the technician, I called the Sears 5-6 times speaking to manager Tim who was very rude, accusatory and unprofessional. Per Tim, I should have known it would be around 12 because of the two hour window that guarantees that. After 12 and speaking to Tim again, I was very irate because he proceeded to telling me that the technician had a job in Austell and was stuck on Interstate 285; in addition to the technician picking up the door from Norcross that morning. At that point I knew Tim was lying to me and patronizing me because manage Sally informed me on one my calls that the door was picked up on Tuesday evening (managers lying to customers just to shut them up....the integrity and faith I have in Sears has diminished to nothing). I called back again before the arrival of the technician and was informed by Sally that she was about to put her sneakers on and walk to Tim's office to advise him of my displeasure with him (another lie). I called to obtain the number from customer service representative in another department the president of Sears number...I will be sending the CEO and all the board members a letter of dissatisfaction, in addition to Louis. When the work was compled the technician advised me the price was $852.00 which was the incorrect price because Sally told me on Tuesday the total was $623.00...I am appalled on how Sears is now in the business of deceiving and ripping innocent customers off. I feel so violated and hurt...I don't have the time or money to be taken for granted and taken advantage of. I will also send the Better Business Bureau and Clarke Howard, customer advocate a letter regarding these issues so no other customer would feel like me.
I bought a Craftsman Model 28 75117 electric air compressor on 12/23/2008. I used it 7 times to pumpup the tires in my two car. on 10/8/2011, while using it, it vibrated, smoked, and then split in two. I discovered that the screws that held the motor to the compressor did not have any nuts or mechanism to lock them tight. Consequently, they backed themselves out via vibration. A poor design and safety hazard. It had a one year warranty. I did not get the extended warrany on this unit.
However, considering the reason why it failed I thought Sears would be embarrassed and exchange the unit. (They have a newly designed replacement unit 28 75121. I wonder why!) I talked with three different people at Sear's "Solution Center." What a waste. They aren't there to help loyal Sear's customers. Not to mention, they are rude. A great company is falling appart. It is sad.
I then purchased a Craftsman Drill/Light a few years back and the charger is no longer operating and has now rendered the unit graveyard ready. I went to the local store and they told me Sears no longer sells the charger for the 15.6 volt drill/light but I could buy a complete 15.6 volt drill/light with a charger - What? Can you kindly tell me why I can't buy the charger for my current drill.
Why is Sears selling power tolls and then quit handling replacement parts? I was told that Sears has had many complaints regarding this problem I would appreciate your quick responce regarding this problem . My neighbor across the street has the exact same problem. Sears is saying that I can't replace the charger but they would be happy to sell me a complete package with a charger .Very upset with Sears and Craftsman at this point. Thanks and will be waiting your responce
I have been a customer for over 45 yrs as well as my Family. We purchased a $1000. Range in 2006 which turned out to be an unsafe product. Sears "tech" inspected it and said it within their specs -- so much for Satisfaction ALWAYS"...And to hell with US. Strike 1. ........
2. In Nov. 2006 , We made another error in Judgement with Sears. We purchased a $500. Roto-Swirl Hot Water Heater from the Merritt Island Fl. Store. After a month it was leaking and was replaced. We replaced both elements earlier this Year and two wks. We cleaned both elements, flushed it out over a 4 hr. Period, and drained it completely with a hydro-vac. Two days later my wife drew a bath and the tub was filled with rust, metal pieces and black lime deposits. We purchased an extended warranty which was supposed to include a yearly cleaning, new Elements and Flushing.
When their"Tech" came , he took a load reading and said it was good. I asked him about the Flushing etc. and he laughed and said all the Salesman Lie to get a commission. When I asked for a replacement, I got a " Dog &Pony Show" and through very Poor English they wanted a $75.oo Fee for someone to look at it. I don't think so Tim......
This store has Salespeople that Lie for a Commission and warranties that don't hold water. They do not stand behind their Products, and they are not to be trusted? We will not be buying any more products from Sears....
On 11-25-12 I ordered a christmas presents online through the sears website. I am told my order was canceled, when I do not know they did not give me a date. I then on 12-20-12 ask if you canceled my order why do I have no refund. I was told she didn't know she would start the investigation for me. She said to give them 3-5 business days and I should receive my refund.
Since then I have called, emailed, called and emailed. Every time they cannot tell me why I have not got my money refunded. I just get they are working on it I should have a answer within 3-5 business days. I gave my money in good faith expecting a product in return. But all I have gotten is a big headache dealing with this. Please help
On 02/25/2012 I purchased a self propelled lawn mower model #917370430 in less than a month it had to go into the shop. I t did not want to start, it kept stalling out within 30 seconds. I was told it had to much oil in the oil resevor. a month later it went back inot the shop for the same problem. now the mower will not start at all. I was told that it is due to low compression and that I probably had hit something. They said they would not honor the 2 year warranty, but if I paid 263 dollars they would fix the mower. I paid 285 dollars for the mower. They refuse to honor their own warranty. It is a 2 year warranty and I want my money back or a new mower. I have every intention of telling my 633 face book friends as welll as the Air Force reserve unit that I belong to, informing them of the failure to honor their waranty for their product.
I wanted to purchase a 50" Toshiba LED TV from Sears at Eastland Mall in Columbus, OH, as advertised, Thursday night for $299.99, so I made sure I was in line before 8 o'clock. Got in the store found the TV right away and was standing with another young man for a salesperson to come over and give me a slip of some sort to purchase the TV. When I looked for a ticket to purchase there were none. In fact everyhthing was flipped over. After about 20 minutes I decided to go to the register. The sales person told me that most of the TV slips had been passed out at 6 and 7 o'clock. How can that be if the sale did not start till 8:00 P.M. Obviously it was a waste of my time to even attempt to come to the store. If I would have known I would have been able to purchase TV earlier I would have been at the store two hours early too. This should have been advertised the procedure for purchasing. If I would have known I would have probably been able to get one.
Purchased a washer and dryer floor model combination in October 2009 along with a 3-year maintenance agreement. I have the original Sears purchase receipt for the $3,221.54. Salescheck # 018640229475, Date 10/02/2009 pruchased at the Hunt Valley, MD Sears store. We called for service before the Maintenance Agreeement expired because the washer is not draining properly. On the first and second service visits, we were told that there is no Serial Number Sticker on the Washer, and therefore, they cannot order the part to fix the problem. Service claims that the Maintenance Agreement information at Sears, as well as the Sales records, do not include the Serial Number. Sears, they claim, keeps no record of the Serial Number. I talked to a Service Manager who told me that if the unit does not have a Serial number attached to it, they cannot service the unit. I did not remove the Serial Number. The matching machines have been under a service agreement for 3 years that cost me $199.99 at the time of purchase. I cannot understand why Sears would not have the Serial Numbers of the units on record. I, also, have no way to know if the original service tech removed or discarded the Serial Number sticker. I know I did not. Or, possibly, the sticker was removed at the store (both units were floor models).
I was attending a Christmas party and needed a $75 gift card that I could print online because I did not have enough time to stop and get one. Sears advertised that you could buy the gift card and within one hour print out a copy of it for the gift. I ordered one online. After a little more than an hour I received an email stating that they "may need more time to process and might need to contact me. I paid with Paypal, so there could not have been a problem with the transaction.
After 3 hours and no luck, I called the help number from the email and had to provide tons of information about my purchase. The call obviously went to India as the person had to have me repeat myself several times as I did for her to repeat to me to understand. She then passed me to the finance department and they asked me all the same questions again and did not even know why I was calling, so I had to tell the story all over again.
Ultimately, she said the gift card had not even been processed yet because they were behind. This is a total failure in advertising something you could not deliver. I would have done much better elsewhere and will make sure I shop elsewhere in the future. My transaction number was 439905557 on 8 December 2012.
Hi, My name is Sureyya Cetin and my home address is 18W180 16th str.Villa park
Referring to compain on internet , I had appointment for today at 1.00 till 3.00 PM for air duct cleaning and furnace cleaning and I confirmed the appointment on phone with the person named Eric. referring to phone conversation with him, I left my husband at home and I went to work.I told him to tell them I will come back at 2.30 to pay the bill which I heard from Eric that I will pay the bill when the job is done. Person from Sears arrives around 1.00 PM , fills the papers and asks for the bill cash or check before they start to job. and when says I will come back in an hour they say no, they cant start working without having the money.. My husband offers half of the bill in cash , which he has in his pocket, but they say they want whole. And they leave .
This is very very disappointing situation. I have been working with sears since when I was a kid and I never heard or lived this before.
i paid layaway in full on jan 20.never received product and when i called i was told product was not is stock.i have made several calls about my refund in the amount of 228.61.the layaway contract number is 093000981356 and my name is frederick brown ,220 knoll view dr ,salisbury n.c 28147.i talked to a supervisor named veronica and here ext is 118.i feel like i have been getting a run around why i have not received my refund.you can call me at 704-213-2340
I purchased a 7.25 Platinum Craftsman push lawn mower within the last two years. The carburetor has broken down 3 times despite the fact that I drain the fuel after each use. The 3 breakdowns have occurred within 6 months (February, June, and August of 2013.) My warranty is good till March 2014.The Sears repair center repaired it twice but are refusing to replace the carburetor the third time stating that it was due to stale fuel. I know three friends who are having the same issue with their Craftsman lawnmowers and with the Sears Repair center. I spoke to a lawnmower mechanic who stated that gas does not go stale in a month and a half which is what Sears technicians are claiming, despite the fact that I drain the fuel with a syphon pump that I bought at Sears.
I purchased my lawnmower for $350.00 thinking it was top of the line and would not have any problems since I grew up with my father always buying reliable Craftsman products. I guess Craftsman is not reliable like it used to be, or Sears repair is a scam, blaming customers for defective merchandise. Regardless I am disappointed with Craftsman and SEARS repair service. They are charging me $138.00 to repair it, for that money I would rather purchase a new Murray lawnmower at Wal Mart, who has excellent customer service.
On black Friday at 4:00 am I went to sears first like i always have the past ten years . I spent 300 cash and another 246.00 on my ATM card the clerk said that she had to ring it up on credit ithen picked up my merchandise and ran off to buy a tv at another retailer after waiting 3 hours in line I got my 46 inch tv to the checkout and I had insufficient funds I called my bank and it was true sears had double charged my account causing me to have insufficient funds and waisted time to say the least no savings on my tv and complete embarrassment now it's Monday I open my new shoes from sears and the clerk did not remove the security tag I get a pair of pliers and break it off red ink pours on my shoes and clothes now I go to sears it's 9:30 they don't open till 11:00am I wait go in the manager looks into the double charge laughs at my shoe and says there is nothing she can do now I'm out of money no tv ink stained shoes and clothes my bank says I have to wait five days and then we will take action and I feel like a patsie a sucker for a bargain who got clumped by sears
I saw a great offer on Sears website for as mobile phone. Turned out it was too good to be true.
After making me call their security centre (2nd international call being for half an hour), they and securing my bankâs commitment to payment they then presented a range of excuses including a pricing error and blaming a 3rd party vendor. The vendor they blamed didnât even receive my order which was placed with Sears (Sears also taking payment).
After that it was a series of minor disasters; My bank made me change the credit card as they insisted Sears transaction had exposed me to potential fraud; there was further expense of phone calls; many hours were wasted with over 40 emails; letters to the CEO and Sears Chairman were completely ignored.
What should you do it Sears appear to be offering a good deal? â My advice is very definitely to look elsewhere unless you have a lot of time on your hands, extra money to waste on expensive calls, arenât worried about fraud on your credit cards and a thick skin to deal with a series of different âcustomer serviceâ reps.
I made an appt to have my dryer serviced on 1/13/13. I made an appt for 1/15/13 and a window from 1-5 which I feel is really unacceptable. but whatever, then i had received a time from 3-4:30 which was fine. then i called again at 5pm and was told that the tech was running late and my appt was the very next and he was on his way. then at 7:pm i called again, after being on hold for at least 20 min i was told that the appt was rescheduled and the tech went home!!!! I feel that this is very, very poor customer service and then to top it off after i cancelled the appointment that was rescheduled for me on their behalf the customer service rep wanted for me to make an appt for a free home consultation for remodeling! what is that about? I'm done with SEARS and having a local company to come and fix y dryer.
I had a light switch that appeared to short in my Kenmore refrigerator, which was under warranty. I contacted sears repair and provided exactly what the machine was doing and the model/warranty service number. A technician came out and read what I reported. He looked at it and then advised the switch may be bad, but the part would have to be ordered. He pulled it apart, bent the wires and reconnected it and it resumed working.
He ordered the part and scheduled the next 4 hour possible time block. I provided him a cell number as an alternate to the home phone listed before he left. At the next service date a week later, I received no call on the cell phone provided, but had a message on the home phone instead. The home message said they were here 10 min prior, while I was outside with my dogs. I immediately called back thru the phone tree, finally to connect with a person who said both numbers were called, my home phone and a number I've never heard of. There was no record of my cell phone at all.
I was told even tho it was less than 15 minutes from initial contact, it would need another 4 hr block scheduled. This is ridiculous! First off, have the part I gave you the info on for the first scheduled maintenance so we don't have to schedule a second date. Secondly, get the phone numbers correct! I can't afford to sit around for 4 hours anymore than you can afford missed appointments. I'm disappointed in your level of service and contact.
I entered the Sears store in Henrietta, NY and walked by the in-store hair salon on my way to the appliance department. The salon's biggest picture, and closest to the main walkway, was of two women with their hands all over each other. It is completely inappropriate, and especially for children. I am amazed at the blatant reference to, and by implication, approval of, a lesbian lifestyle. I am complaining for the sake of those who have to be exposed to it in order to enter the store, and am respectfully but firmly requesting that it be removed. Thank you.
To whom it may concern,Â I have been an avid Sears/Craftsman owner my whole life. The majority of my power tools, hand-held tools, and lawn care equipment bare the Craftsman name. That being states, alas, my dedication to the name has just been tarnished due to one of the worst service experiences I have ever participated.Â Approximately 5 weeks ago, I brought my Craftsman chainsaw into the local repair location in Shreveport, LA, to have an annual check-up/tune-up performed. I also asked to have the unit upgraded from an 18â bar to a 20â bar.
While awaiting to speak to the attendant, I noticed an irate customer speaking to her and overheard his bad experience with your service department. The attendant eventually took my information and shipped the chainsaw.
About a week later, I received a call from the service department scheduled to work on the saw. The person stated that they could not upgrade my unit to a 20â bar. When I questioned this person about why Sears sells a 20â upgrade kit at the local Sears repair location that specifically indicates fits my model number, they stated that Iâd need to change several other parts for a successful fit (I later found out, this is truly NOT the case at all).
I then asked the individual if they could sharpen my chain for me and was informed that they do not do that; they only replace chains. So, I informed them to do so.Â Almost two weeks later, I had not heard from the local Sears store as to the whereabouts of my chainsaw, as I was specifically informed that theyâd call me when the unit arrived back in Shreveport, LA. I called the local store to be told that they had the unit for almost a week, but had failed to call.
After paying the $74 charge, I picked up the saw and attempted to utilize the saw that afternoon. However, after about 10-minutes of usage, the saw started smoking so badly, I had to cease all activity. A few days later, I had the opportunity to bring the saw back to the local shop.Â After returning to the local store, I felt the attendant immediately had an attitude with me when I attempted to explain the situation. When she finally took the time to get on her computer, she snarled, âSo, whatâs SUPPOSED to be wrong with it?â
This somewhat infuriated my wife and I, as we had just taken the time to explain the dilemma with no attempt by the attendant to document the concerns during the conversation. The attendant took my saw and shipped once again.Â A few days later, I received a call from the repair department stating that my saw needed several repairs to include the oil pump which would cost an additional $83. Taken aback, I asked the repair department attendant how this could have happened within the short span of having the unit tuned-up.
She informed me that they only replaced the chain and installed a spark plug. I asked if $74 was the going rate for a new chain and spark plug and she stated, âYes, with the labor involved.â I could have personally completed the same actions for less than $30. She further stated that the new repairs ONLY included parts, but would not include labor. I then pondered why, if they didnât conclude any internal fault, they would not be charging labor on such a repair, as they did on the previous submission.
At this time, $157 would have gone well against a newer chainsaw. However, there was absolutely NOTHING wrong with mineâ¦my mistake was attempting some sort of preventive maintenance with Sears and/or its affiliates. I have informed the maintenance department to return my chainsaw WITHOUT repair, as this issue cannot feasibly be considered quality service by any measure. With this, I digress to state I will no longer support the Craftsman name within my own residence, nor abroad. This event is unacceptable, and simply cannot be tolerated.
My experioence with sears customer service and support has been horrible. My refridgerator has been completely out of service for 36 days, which I do not have a means to store any food in my house. I explained this issue and all I get is I am sorry. They have been out to fix the unit 4 times, and it is still not working. Even the technicians stated that the unit needs to be replaced, but sears will not replace the unit. The technicial just informed me that he will order more parts, but the unit cannot be fixed. This means that I will have to wait another 2 weeks for a technician to try to fix it again. And, another two week I will be without a refridgerator, or 50 days or almost two months. The sears reps had no compassion for what I am going through. All they could tell me was that there was nothing they could do. I asked to talk to a manager, and I was put on hold for 30 minutes, and no one ever came to the phone. I called back and asked for a manager, and the same thing occurred. No one came to the phone. I have been a fatihful sears customer. At this point, I will never purchase another sears product.
I purchased a Kenmore stove, side by side refridgerator, dishwasher and range. When I purchased all, I was aked if my stove was electric (not if it was hard electrice) and i said yes. When Sears came to deliver the appliances, the guy walks in, looks at my stove and say he can't remove nor replace it. I asked what do you mean, he said hard electric. I called Sears and was told I should've told someone, I said if I was asked I could've checked but no one asked me. I was told about the dishwasher and the hood range only. Sears associate told me they could have someone come over and hook it up in a week for an additonal $195 (I just spent over $3,000). I told her, that was never told to me and I am a bit annoyed because I buy applianced from you and I have to pay to have them hooked up, that is absurd. If Sears is going to be a penny pitching company, let your consumers know. My appliances were delivered on the 19th of October, 2012, like I said, I hired an electrician to do Sears work (Sears outsource there delivery associates), now I have placed four (4) phone calls to Sears to come and pick up my old stove (which I paid for) and I keep getting the run around. When I call they say it's not in the system and they will schedule it, the schedule date comes and I call back and the same thing again. I was told by many people not to deal with Sears and now I understand why. When PC Richard deliver anything, they make sure they have people that can hook it up whether it's in the price or they tell there customers. I am very disappointed in Sears and at this point, I will never recommend you and I do Real Estate where I would tell my customers to not purchase your appliances from Sears. I would really like to speak to some one of higher authority. When I call Sears last night (October 25th, 2012), I was told all the supervisors were busy and someone would get back to me. Thank god I wasn't hold ing my breath. I am referring to the Sears in Smith Haven Mall, Lake Grove, NY. If someone could please get back to me, it would be greatly appreciated. My home number is 631-676-5157.
My intial contact with sears 18004myhome repair services for my washer was in 12-30-2012. I have had several repair tehs come out to repair my washer with no success. I am very dissapointed and disgusted at this point. I have ontacted customer service for several reasons the fact that I made a repair ppt on 04 06 2013 and someone took the lberty to change that without any consultatation I called customer service and requested a supervior and was disconnected. I honored the appt took off from work and still no running washer and it is worse than when we started. The washer is now leaking and not even running! I am ery discouraged and will never deal with sears again! rest assure I will let my family members and friends know about this horrible experience!!!!!!!
I recently purchased, for Company use, a Sears Kenmore fridge from the Sears Richmond Hill Furniture and Appliance Store. Delivery was scheduled for the following Tuesday between 7am-noon. At the time of purchase I specified and paid $25.00 extra to have the handles placed for a right side door opening. Unfortunately neither happened. The delivery crew left a mumbled message which I could not decipher on my voice mail, and shortly thereafter a Sears representative called to reschedule as, I was advised, noone was there to accept the delivery, this is a business address and I along with 30 others are in the office all day.
It was rescheduled for Thursday between noon and 6pm, and did arrive at 4pm, although I now have to call customer service and have someone come in and reverse the handles. This whole procedure was a royal pain. Sears pay more attention to your employees, and I would suggest your outsourced delivery company B & N Delivery Service do the same.
Approx. 3 weeks ago the door locked on the Kenmore range that was purchased in March of 2011 and under warranty. I contacted my local store where I bought the range and they tryed to get a repairman out quickly but they were told it would be Dec.5 before a service tech could come out. It was the week of Thanksgiving and my family was looking forward to our traditional dinner. This didn't happen and we had to change our plans. Dec. 5 has come and gone and we are now scheduled for Dec 12. I have purchased many appliances from Sears in the past but do not intend to do so in the future.
This type service is unacceptable and especially on a product that is still under warranty. My dissatisfaction is not with my local store. They did what they could.
I bought a pair of dress shoes at Sears about 5 months ago I wear these shoes about once a week. So the shoes have been worn about 20 times the sole of one of the shoes fell completely off . I brought into a Sears store and was told that there was nothing they could do after 90 days.
I asked to speak with a Manager and even after showing her there was absolutely no wear to the soles or to the shoe itself she said there was nothing she could do. I could understand if the shoe appeared to be worn but this was not the case.
After 20 plus years as a Sears customer and card holder and most likely having spent at least $10,000 or more over that period, I will cut up my Sears credit card and take my business elsewhere in the future to a store that will stand behind their products they sell.
Back in March of this year while shopping in your Nanuet New York store, I was approached by one of your Sears employees who politely solicited me for the replacement of house front doors, as this was something I was considering doing I rendered my personal information to be contacted by a sales man. Your sales man Dave Ellis contacted me and a home appointment was set up. Dave arrived on April 6th was polite, informative, and sold me a double front door set with installation. Approximately two and a half weeks later Dave called me to inform me the door set I had purchased was discontinued (a sales man selling a discontinued product?). Mistakes happen and a revised contract was drawn up to reflect a change in the door style. On June 4th a Sears contracted company arrived as scheduled and brought the front doors to the rear of my house for installation (I became concerned with their ability to do the job correctly).
They removed the appropriate front doors and installed the new ones, I immediately identified the job as poor and unsatisfactory work, the locking mechanism on the main door was broken, the remedy was to change it off with the secondary door, viewing the doors from the interior of my home I see day light peeking through, the exterior molding was destroyed, and from the interior the moldings are lopsided. This information was immediately conveyed to Dave Ellis and Yevette Manager at you New Rochelle Office. After numerous communications and unreturned calls Yevette has shown an unwillingness to correct this problem. I have been told the hold up was the purchasing of the exterior molding, and should be in shortly, when finally another Sears contractor arrived (late August) he only knew there was an installation problem, he concurred with it and new measurements were taken, and the molding would need to be ordered.
This as been going on for three months now, with little if any cooperation from your New Rochelle office, how much more patience am I supposed to display? As the colder weather arrives I am sure you understand my concerns to have this corrected, hopefully I will get some results with this complaint, if not the only resolution I can see is to have a contractor hired by me correct this problem and debit the balance of the monies still owed to Sears. I need some help here, thank you.
We bought our refrigerator from Sears about 2-1/2 years ago and loved it until recently. Our kitchen laminate floor has been ruined because of a leaking water valve from the icemaker which we were unaware of until a floor inspector came to our home and told us the floor was lumping up because of a leak, probably from our refrigerator. When we pulled out out refrigerator, there was a puddle of water which had never shown up to the front of our refrigerator. Our floor had a 20 year warranty which they would not cover because of the leaking refrigerator. To add to our dismay, a Sears repair man said the part to be replaced was a water valve costing $90.00 and the installation would cost a total of $279.00. For a refrigerator only 2-1/2 years old causing such an excessive repair plus replacing the kitchen floor, I am quite disappointed with my LG . In addition to our kitchen floor we will have to add a new floor to our dining room floor since they no longer have the same laminate pattern any longer and our dining room is connected to our kitchen with the same laminate pattern. I was thinking of purchasing a new LG washer soon. However, I will think twice about making another LG purchase. Sincerely. Rosemary Osborne
Ordered washer, dryer, pedestals, hoses, etc. Paid for delivery. Was told it would be delivered on Thursday, February 21, 2013. My husband contacted me to find out where Sears was since there was no delivery. Contacted Sears...was told the sales person who handled my order was new and made a mess with punching in the information and appently placed it as a hold at location. The Sales Associate, Nancy (Novi Location) was very nice and contacted the Dulles location in Virginia to straighten everything out. The contact person in Dulles called my husband and assured him delivery will be on Saturday morning. On Friday, an automated call came from Sears stating delivery would be between 1 and 3 p.m. Another blow! On Saturday the delivery people came and told my husband the water pan was too small for the washer. My husband told him start on the dryer while he runs to home depot to get the correct pan. My husband was told no. My husband asked the delivery men if they had more deliveries within the area...they said yes. He asked if they could come back at the end of their cycle...they said no. My husband then told them to cancel the order. Before my husband could even go to the store, I recieve an email receipt crediting me $3,000 for the order. No one called to see what had transpired! My husband went to the store and someone was prepared with a receipt for my husband. Then to find out we had the proper size water pan for the washer!!! The assistant manager kept on saying there was nothing he could do. The manager appently leaves at 12:00 and could not be reached. Then when my husband told them to credit his credit card....the representative said he did not have a card on file. My husband has had a Sears card since 1991...Sears is so quick to find it when a sale is being made but not for a refund. This is not the only time a situation like this has happened. It is just apparent that my husband and I are stupid for giving Sears a chance. I just want to know how is this allowed...How does management not follow up when there is a minor glitch with a customer...How do delivery men make the final call on situations with deliveries...How can someone be prepared with a receipt when my husband walks into the building....Please help me figure this out....or am I just wasting my time?
I am not a Happy Customer .To start with I had put the wrong apartment Number on my Order .So went I discovered my mistake I called Sears and Agent ID told me she would redirect my order to the correct apartment. Ok then a few days go by and its time for it to be delivered a day or two before Christmas 2011. So I checked its status and it said it had been delivered..guess what not to me it went to the apartment that I had Called Sears about,that Agent told me had been changed.Well then I called UPS and ask where my package was and I explained that it had been redirected from sears to come to my address.
UPS told me that there had not been a redirect on that package and it was not there problem I had to call sears so agent Lied To Me. So what was I to do Agent was messing up My Christmas .It was going to take a week to get it all fixed, so I went to that apartment that had my mail and ask her if she had a package with my name on it .She said she did and gave it to me. I returned to my apartment to inspect my package and I could not believe what I saw.The Lady that had my mail OPENED MY PACKAGE IT WAS TAPED ALL THE WAY AROUND IT.SHE OPENED MY MAIL.
That is the main reason I am upset with Agent because She did not do her job I feel violated and upset about having to chase my package down and then it was opened up by a neighbor.....Signed Unhappy Customer Who Sears Needs To Reture My Shipping Charges because I had to Go Through This....
We have a service contract with Sears on a tractor lawn mower. Model 1500LT. We have had the machine for three years. We have had trouble with the belt coming off the mowing deck since the first year. This year we had trouble and the belt jumped the track on 3/1. We called for service and set a date for an annual service and to fix the belt on 3/7.
On that date the service repairman showed up at the wrong address even though when we scheduled we told them the mower was at a different address. We had to reschedule for the 14th. On taht date the service repairnman called a cell number and our home phone and did not have good connections on either. Both phones were working fine the repairman must have been out of cell range. He pulled a second no show.
We called the service department m=number angry and were told they would be out next Wednesday. We got a mesage to reschedule called and they said that the Wednesday appoint was the first open and we said good. We went to the local store and tried to talk with the service manager to have someone fired. They said they would be out Wednesday.
The 20th came and went and when we called the store manager and got a service manager out of Portland they said we were scheduled for the 27th. We had miscommunicated and thought the 20th was the next Wednesday which it was but we were skipped. We will never buy anything from Sears again in this lifetime!!!
I bought this bike November 2011. So far there have been three problems. The first was there were no screws to put it together. The second was the computer broke. The third was a broken belt. The first two comlaints I made directly to the manufacturer of the stationary bike, and received good service. But the broken belt was the last straw, and I requested warrenty service from sears, which I did. I was told I would hear from the repair company within two or three days.
I did not receive a call, so I called sears back, and was told again, I would hear from the repair company in two or thee days, but I did not hear. So I called the company directly and they sent me a new belt within a week, and I got my husband to replace it. It is now six weeks after my request for service from Sears, and finally I got a call from their repair company that they finally had the part and would come down and replace it.
I called Sears and said I had thought I was never going to get service, so I replaced it, and they cancelled my warrenty. This company, Sears, sure has a good method of getting out of servicing their products. I will never shop at Sears again, because other stores provide the same goods, and are much easier to deal with.
We have 4 Sears appliances; washer, dryer, stove and refrigirator and have a warranty policy on all 4. We called Sears for service on the washer about 2 months ago as the machine was making noise. We had to wait 2 weeks for the repair technician to come out. He lubricated something, said all was fixed and left. 2-1/2 weeks later the washer died. We called Sears service and was told the first available repair appointment was in 2 weeks so we waited. Sears sent a coupling in the mail during that 2 weeks.
When the technician got to us and checked the washer he found that he would need 4 additional parts, Motor, transmission, tube and something else and that he didn't have the parts and would have to order them and that would take about 2 more weeks. After a week and a half Sears called to see if the parts had arrived. We told them that only one had. Sears then checked there computer system and said the parts would arrive in 3 days. I asked to set up a repair appointment for the day after the parts were scheduled to arrive but was told the first available service appointment would be another 10 days down the road.
By the time the repairs will have been made 5 weeks will have elasped. I told the Sears service operator that with what all the parts and labor was costing it would be cheaper for Sears to have just given us a new washer and we could get the new machine in 2 days. She didn't respond. We will never buy appliances from Sears again. We have since found out from an ex-Sears service technician that Sears now subcontracts out all its service work. He said the service trucks don't say Sears any more and the technicians shirts don't say Sears any more. 2/20/2012
I am so upset and disappointed, first I was told my Craftsman Snow Thrower couldn't be attached to my Craftsman Riding Mower after talking to 8 different operators, just to be told I would have to buy the newer model. Then I told them I had some problems w/ my mover and made an appointment for 4 days later. Then you guys cancelled my appointment. I needed this done ASAP. So I then contacted my local lawn mower service, and was told that the snow thrower could be attached. So I had him install the attachment and in the process he noticed more wrong with the mower and it needed to be fixed so I had him do it and now SEARS won't cover it! This is not fair, you said it couldn't be done and cancelled on me and when I called back to reshcedual I had to speak to 5 different operators and was put on hold for 17 minutes just to be hung up on. This is a bunch of bull.
To whom it may concern: I went and took family pictures at the Brookdale Sears and is not impress with the service. I had a bad experience with my first family portrait 4 years ago, but decided to give it another shot since it's been so long and maybe the management has changes. My 2nd experience has not been pleasant either. After my portrait shoot, I specifically told them to call me for pick-up when all my prints are in. I received a call 2 weeks later telling me it's in. I proceed to go pick it up only to find out my 20x20 isn't in. I didn't make a big deal about it. I told them to call me when my 20x20 collage gets in and they told me ok. I waited another 2 weeks and haven't heard anything. I called the studio only to find out they don't have a record of it and they'll order it. After a month and a half waiting, I finally received my 20x20 collage with no frame, which I purchased with frame. I was told I didn't order it with a frame, but I have the receipt to prove it. They told me they'll order the frame and 2 months later, I still haven't receive my frame. I was a loyal customer, but now, I will never shop there again and will let friends and family know of their poor service.
A waste of my time!!!
We ordered a treadmill from Sears and it was delivered yesterday, 4/11/13. We never received a phone call the night before to inform us of the two hour delivery window like we were told we should expect. We called the next morning to confirm delivery and it took 15 minutes for the service representitive to even find our delivery confirmation on the computer and they told us the window would be 12-2. However, at 10:30, I receive a phone call from delivery saying they will be there within the hour, which was great. However, they don't show up until after 2:00..... very upsetting as my husband ended up having to stay home from work for this. In addition, today 4/12/13, as we were leaving for work, we notice that the delivery team had left the whole treadmill box and garbage (box being over 6 ft long and 3 f t wide) hidden on the side of our house out of view. As it had been raining all the previous day, the box is now soaked and too heavy to move. We are very disgusted that the delivery team a. ) did not dispose of the garbage like Sears said they would. and b.) did not even inform us they were leaving it and c. ) hid the trash out of view on the side of our house!!! This is ridiculous and I guess a little consideration on their part is too much to ask.
On October 28th, 2011, I made a layaway purchase at Sears.com. I subsequently made paid extra on my bi-weekly payments so I could receive my merchandise early as oppose to waiting until December 23rd to make my final payment and receive my merchandise as this was far to close to Christmas and I didn't want any disappointment for my 9 year old daughter and my 10 year old son if for some unknown reason something went wrong and I couldn't get my merchandise to have under the Christmas tree on Christmas morning. I don't know why I had this feeling, however I did. So on December 8, 2011 I made my final payment.
I made the payment on this day because my wife and I had decided we were going to finish our Christmas shopping the weekend of the 9th and 10th and we wanted to be able to pick up our merchandise at this time. After making the payment I checked my bank online as I always do to ensure they have something showing a pending transaction. I saw the pending transaction so I thought nothing more of the purchase and prepared myself to pick up the merchandise the next day. This was all set up because the place I had to go to pick up my merchandise was not the closest Sears to my house because they did not have the merchandise at that store.
So on December 9, 2011, my wife and I ventured out to do our shopping after dropping my kids off at their Grandmother's house. My wife and I got to the Sears store at around 8pm. Now granted the store closes at 9pm but I assumed we would be in and out within a few minutes so I was not worried about the time. I went into the store and went to the merchandise pickup section and entered my information into the system so I could have it brought out from the layaway area. The system told me my merchandise was not available because there was still a balance due.
The system told me to see an associate to make the final payment. I immediately went to find a store manager. After briefly speaking to the store manager I realized I was in big trouble. He told me because the original purchase was made online, I would have to speak to Sears.com. He was very polite about it and even gave me the number. While standing in the store I called Sears.com. After speaking with the customer service representative for several minutes, the CSR asked to speak with the store manager. I put the store manager on the phone and proceeded to wait. Finally without resolution my phone went dead at 9pm.
The store manager said they were closing but we could call back, however we would get put back in line on the phone and we would be waiting for a while. With it already being 9pm, my wife and I decided to leave and get started on a solution first thing in the morning. the next morning I made the phone call to Sears.com. They were extremely rude and very unhelpful. I was told by more than one CSR there was nothing they could do except send an email, open a ticket and get back with me within 72 hours. Let me not forget to tell you how many times they said they were sorry.
I told them telling me sorry that many times was not getting my merchandise to me any faster. After several hours and phone calls to Sears.com and to the Sears store where my merchandise was, I was finally told I my payment had been processed and I could pick it up at the store. I made contact with the store and they told me they still could not release my merchandise. I finally got someone at Sears.com to tell me they had my money, however they had not applied it to my layaway account and that it would be applied within 72 hours and I could pick it up after that. This in my mind was unacceptable because they had my money I wanted my merchandise. At this point I called my bank to see if they could help.
Upon contacting my bank they told me due to the status of the transaction it was out of their hands, but I could go to the store, make the purchase, and contest the payment and get my merchandise. With this being a Saturday and not being able to wait till Monday to make any contact with Sears Corporate office, this is what I decided to do. Now Monday December 12, 2011 comes around, and I make my phone call to Sears.com. However, this time I asked directly for the number to their corporate office. I got the number and called them. Upon speaking with an Executive Account Manager, I was given a run around again.
I got every excuse under the sun, from our system is down, to we are working on your solution, however it is going to take us 24 to 72 hours and we will email you. I told them I did not want an email, I wanted to be called. In my opinion an email is impersonal and they are dealing with my money so I wanted to be updated personally with a phone call. They refused to update me with a phone call. At this point I was upset and asked to speak with a supervisor. I was told they were the top and they had no supervisor. After the run around I finally gave up and hung up.
I ended up calling back and speaking with a different "Blue Ribbon Service Case Manager" I was able to get an address and a name for the CEO of Sears, but was still told that any correspondence would come to them first. That should not be the case, because the CEO should want to know how his customers are being treated. I am still working on a resolution for this issue but wanted everyone to know not to use Sears to purchase anything. I hope if enough people see this, sears will either step up and assist customers better or they will go out of business due to their poor customer service.
I bought a washer and dryer, after waiting the 2 weeks for delivery I was given a time for delivery and then they called and gave another time for delivery, and then they called and told my Son they would have to reschedule for the next day! I called the 800 number for delivery and those people are outsourced! They're not even in this country and they tried telling me that it was already delivered!I tried to speak to a supervisor and no one would connect me to one so I called the Sears store where I bought it and they gave me the same worthless 800 number.
I use to buy everything from sears, from tools , appliances, clothes, Â just everything. Here in the last few years your service to the public has went down the tubes. I went out to your bluefield store to buy a portable air compressor, the one i wanted wasnt in the store but they had a set with compressor and air tools, they told me i could order it and it would be in in 2 days. I told them that i needed it sooner and that i would buy the one they had and they could replace it when the other one came in.
I have had a problem with my Sears washer from the getgo. It never has worked properly, sometimes taking as many as 4 hours to get a single load done. Have had several parts replaced,had the waranty extended,yet it still is bad....something smelled like it was burning. Now it won't spin or drain. Magtag refuses to do anything but a service call. I've tried to say I just have a lemon! How does one get some response from them? Do they not stand behind their products? My last machine lasted 25 years with only a couple service calls...I don't abuse my appliances. Will I get any response from Sears? I bet not!!!!
T hey told me no! So i went to lowes, you bet they took care of me. Now i dont even shop at sears any more, i shop where i am appreciated. I told the salesman I purchased the set from to call them and find out way I have to take more time off work to wait for another delivery! The salesman called back and told me the washer and dryer was already delivered!!!! It's no wonder Sears is going under I know they've lost my business!!
I called Sears Repair on Monday to service my Sears Washer and Dryer. The first appointment was on Thursday and they gave me a four hour window for the appointment. When I explained that I work and cannot sit home for four hours waiting for a repair person, they offered to have someone call 15-20 minutes prior to arrival. On Thursday, a representative called and stated that the repair person was at my home and no one was answering the door. When I explained the situation and asked that they wait 15 minutes for me to get home, she said they could not do that. She then offered an appointment for the following Wednesday. That would leave me without a washer/dryer for 10 days.
When I explained that she seemed completely apathetic. I then asked why the driver did not call before his arrival. She said that he did and he left a message on my cell phone. I explained that my cell had been with me all day, no one had called and no one had left a message. I told her that I could fax her my call records for the day to show that the repair person had not called and was being dishonest with her, and once again she seemed to be completely apathetic. I asked several times to speak to her manager, and finally was told that the manager will call me back. I am still waiting for that call.
I have been a somewhat regular Sear's Shopper for a good part of the Last 30 year's and I have NEVER seen such poor Managment Skill's demonstrated in my life. When you walk into the Store on Rice and University in St Paul, Mn. you are immediately drawn into an atmosphere of Repression from the Employee's, as you go from Dept to Dept you can actually witness Manager's talking down to the Staff and berating them in front of co-worker's and Shopper's. Now I understand in this Economy that Retailers are struggling with lagging sale's, but to take that out on Emploee's is inexecusable. I have inquired of some of the Employee's of their treatment and they are very hesitant to comment for fear of actual retaliation from their Superior's, from what I have seen most of the Employee's are of Minority Status and are younger. I did make some inquiries as to the name's of some of the most guilty Task Master's..... Store Manager is Dan Kaufman and it trickle's down from there to a young man named Mike to another named Lisa (Dept Mgrs?) they brood about the store snarling at Customer's and Staff alike. What I would like to know is what kind of education for training these Individual's have gone through and I would also like to know, when did Sear's start working against it's Employee's and the Communities where they are. Shame on Sear's for changing from an Establishment of Respect in the Community to one of pure dread to enter.
I purchased a (Craftsman) riding lawn mower and was having problems with it and needed a snowthrower attachment attached to my rider. First I was told that the attachment I had would not work, on that phone conversation I talked to 8 different operators just for them to tell me I had to buy the newer attachment and the one I had wouldn't work at all. As far as the lawnmower I had some issues w/ it and made an appointment, which was 4 days out after our conversation. Then you canceled I needed the work done asap and the attachment put on. My local lawnmower service had to pick it up and bring it to there shop, they told me the attachment would fit and I need work done to the riding mower. The carburator and air filter needed to be torn apart and cleaned. Which should be covered under my warranty but you wont take care of it because I took it elsewhere. I would have let you guys do it but you cancelled and told me you couldn't attach the snowthrower. I believe this is not right. Please contact me. James Brasseur
We were supposed to get a delivery of our washer and dryer on feb 25th between 3-5pm. This item was bought on jan 12th. We waited for our delivery till 6pm. We called them several times after that with 30 to 1 hour intervals. The delivery department kept telling us to wait for it. After 9:30 i was sure they arent gonna deliver it today. But they never had the decency to call to let us know if they will be late or that they wont be able to deliver.
Finally they tell us they will now deliver it march 1st! Which is ridiculous! We also got hung up on twice! We were so angry! I asked to be compensated, they only offered a $25 dollar gift card! No thanks! You can keep your stupid $25!! I called again the next morning to see if they could deliver it sooner. Instead now they said they will deliver it march 2nd! Enough is enough! They obviously dont know what they were talking about!
At one point they even said, they dont have our product available and one person also said that they already delivered it to us! We wanted to cancel our order which was another insane production! We had to call twice! Hopefully they cancelled our order and HOPEFULLY we will get our refund!! I dont trust sears at all!! The service is awful! Extremely unprofessional!!!
The delivery departmenr is horrible! We are never buying anything from sears ever again!! We went to best buy to buy our washer amd dryer. It sucks that sears wasted our time with this! We bought this item more than a month ago! They had enough time to get their shit together and deliver our product! Obviously it was too much for them to handle! Never again! And we will make sure that everyone we know knows about our horrid experience from sears so they dont waste their time and money on sears either!
Sears wanted to be like Amazon, however they are falling short. Recently placed an order online when in the store to one of the market vendors on their web site. They have not delivered, Sears do not have their company information and Sears do not want to give me my money back even though I placed the order on their web site. Sears has a lot to learn in customer service when it comes to web based business. I will still continue the fight to get my money back but no one is like amazon out there... I am going to stick to amazon forget about Sears.
I ordered a new washing machine (mine went kaput) on and was confirmed for next-day delivery. No call, no email, no delivery. I called and was told there was a delay in the warehouse and it would absolutely be delivered on (today). This morning at 9:00 AM we received a call that the washer would be delivered between 12-2:00 PM. Again, no call, no email, no delivery. I am on the phone right now being told that there is no inventory in the warehouse at all and the next available delivery date will "possibly" be this Saturday. Unbelievable!
And now I've been on hold waiting for a supervisor for over 15 minutes. On their website under Customer Service they actually have the nerve to say "Sears is dedicated to providing our customers with a superior level of service." That is a joke!!
So, I just purchased a washer from Sears. They installed it and one month later, it started leaking. I called to schedule an appointment. After being transferred numerous times, I finally did the live chat. I then found out it would be 2 weeks to get an appointment. I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then told 10 minutes later that the supervisor was in a meeting and wouldn't be available and that I should call to speak with someone.
I then called, and was then told that there were 4 other callers waiting to speak with a supervisor. While waiting, the regular agent, then told me that I would have to pay $75 to schedule the appointment that is 2 weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.
Ok, so I got the supervisor. Who, of course tells me the same script as everyone else. She stated her name was "George" and that she can't give me a last name. Of course, I am stuck with an appointment 2 weeks out. And, she didn't understand why waiting for 2 weeks for an appointment is an issue.
In June of 2008 my husband and I purchased a Kenmore Microwave Hood Combination. We also purchased a stove, refrigerator and a dishwasher at the Sears store. In the past we have had exceptional use from Sears appliances. First, the stainless steel trim fell off my microwave in the first month of purchase and would not stay attached.
Then, on Dec. 29 my microwave died with a routine warming of food! It was only 3 1/2 years old! The quality of this unit was devastating and disappointing. It would cost $269. for a serviceman from Sears to "fix" it, but if he was not able to we would have to pay him and on top of that purchase a new microwave! We are deeply disappointed in the quality performance and longevity of this unit, and are further disappointed in Sears Service response to this problem.
Sears sucks! I am never purchasing an appliance from them again!
In September of 2010 I purchased four tires from a Sears Auto Center. The installation went fine and the service was great (at least I thought so at the time). Fast forward to January 2012...I have now had the tires on my Lexus IS250 for 15 months. I drive in to a Sears Auto Center in Chicago to have a flat repaired. The technician reviews the information they have for my car in their system and proceeds to tell me that the Auto Center that innitally installed these tires put the wrong size tires on my car.
He proceeds to tell me that I have to replace them immediatly because it may cause damage to the car and may even be unsafe to drive. The sales associate tells me that they will replace the tires at a minimal cost to me since it was their mistake. This story changes and I am then told that I need to "drive back to Indiana" to have this issue resolved. Concerned that I am driving an unsafe car due to the wrong size tires being installed I tell tehm to replace the tires with the correct size thinking that I will simply call their corporate office for resollution. Simple enough, right??? Wrong.
After four weeks of being put through a ridiculously complicated complaint process I am stuck with a $600 bill for replacing tires due to their error. I had been a Sears customer for nearly 20 years. This rellationship is now over. It's no wonder why this company has been performing as badly as it has been.
Of course our dehumidifier was on the recall list, sent the plug in and all information required, expecting to be reimbursed in full for their faulty product. WRONG. Seventyfive bucks and a twentyfive dollar discount coupon. RIPPOFF. No where in the information on recall was the amount of recall we would recieve. NOWHERE. Due to our basement being somewhat damp, we had to purchase a new unit pronto, and decided not to buy another Sears product to handle our task. Whoopie, a 75 dollar check toward a 300 dollar new unit. Payment in full should be expected from such a company.
To whom it may concern: My parents had Sears do the roof on their home on 1 April, 1999. My father is deceased now and my mother is 87. Her roof is leaking and I can not find the papers on it. When I called to get a copy from you I was told no..That the only thing you had was the date if installation and that was all a case worker was assigned and after 9 days of trying to get her to call me she called on Friday 12 October, 2012 and said they only had a notation on the account that said the warranty was for 10 years..Now when I called the first time I was told nothing was on the account. I was also told you had nothing signed by my parents (Katherine and M.R. Hayes 2724 Kenwood Ave. Fort Wayne, IN 46805). I find it hard to believe that a roof costing thousands of dollars was only good for 10 years. This is not the first time we have had to have you come out and fix it. I have not yet contacted our building commissioner as of this date. Nor have I called our insurance company. I would like to get this problem settled. Please call me at 260-710-1146 (cell) to speak to me. thank you for your time ..Kelly Hayes-Brotherton.
I ordered a BBQ gas grill from Sears online and had it shipped to my local Sears store. The final order page said that it would be available for pickup in 12-14 days, pending email confirmation. I never received an email nor did I hear a word from Sears. However, I received my credit card statement and was charged for the item.
So I contacted the local Sears store and had no idea what happened to it. Then I called Sears 800 number where I was told that the item was "ready for pickup" but they also showed no inventory for it!!! The guy then checked the inventory at a store 40 miles away. My grill was in stock there. So he canceled the original order, placed a new order and drove the 40 miles to pick it up. That was on Saturday (July 2). Today, July 5, I finally had time to un-crate it in order to put it together.
However, I discovered that it was so damaged that it is unusable!!! I called Sears.com twice and they were no help. Then I called the store during normal business hours more than a dozen times and couldn't get ANYONE to actually answer the phone. However, I finally tried saying "Store Manager" and finally got someone to answer. I told the assistant store manager that I thought Sears should come and pick it up in order to exchange it.
No go. No sympathy. Basically, I'm screwed. So I'll spend another $15 in gas money to correct another Sears screw up. I'm asking for a refund. I don't want an exchange.
Sears then brought my new mattress and box springs, took old out and set it on my front lawn, said there was no room on truck for old. Would be back to pick it up, never returned, numerous phone calls, Sears did not call me back as promised. Trucking Co. said now they would remove it on Saturday, they brought the new on Thursday! If they took a new one off the truck why was there no room for the old one. Person at Co. who delivered it was very hard to understand, could get no satisfaction from them.
If they do not remove it tomorrow, I'm stopping payment on my new mattress and box springs.
We purchased a Samsung microwave on 1/3/13 at the Palmdale, CA Sears store. At time of purchase we paid 561.48 which included a $10.00 fee for removal of our previous microwave.
The delivery and installation person refused to take the large box our new microwave came in. He did remove the old microwave and we feel he should have taken the box as well.
When a call was made to customer service at the local Sears store, that individual hung up on my husband (I feel that person was not aware of Sears policy and did not want to take the time to find out.)
I think you have allowed a scam to run on Sears website. I am VERY angry about how this was handled. A business advertised this greenhouse and took my money. They realized they had advertised it at a very low rate and immediately took it off your website within hours of my purchase. Instead of trying to rectify the problem back on December 14th, which would have allowed me to find a different gift, they mis-informed you and me for weeks that they had shipped the item. I called the supposed shipper, Demar, who had NEVER received the product to ship. After many emails and phone calls which included confirmation by Sears that the product had shipped and was due to arrive on 12/31, I was finally able, on 1/3/12, to get in contact with AMi Ventures, the company who advertised the product.
The owner had blatently lied to me telling me that he had been informed by Demar that the product had been damaged during shipment on 12/29 and was returned to him without getting to it's destination and that he had personally informed Sears of this matter. He went on to lie to me telling me that the greenhouse was no longer being manufactured and he would have to return my money. I have contacted the manufacturer, Rion, and they do in fact still make the greenhouse and have many still available. When I told the Ami Venture owner that I had been in contact with all these people and wanted the greenhouse delivered, he said he would call me back within 30 minutes.
When he did finally return my call, he then changed his story to say that the greenhouse is still manufactured but the company would not have any available for 25 days so he would have to refund my money. I had planned to give this greenhouse to my father-in-law, a 70+ year-old-man, who went home and prepped his yard in anticipation of his new 8 ft 6 inch x 20 ft 9 inch greenhouse. Ami Ventures mistakenly advertised this product at a very low price and then lied repeatedly about the product and it's shipment, laying blame on Demar and Sears, in order to to avoid making good on their advertised price. Sears is part of false advertisement, defamation of other businesses, and fraud. I want the advertised greenhouse package delivered for the advertised price.
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