Quality Inn Complaints Continued... (Page 2)

Dear Customer service

I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.

It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes. The property owner/manager KYLE came out to the desk and said “NO” he would not change it and continued to be extremely rude and nasty to me. I finally got angry and said to him that I would never stay at this hotel again and he then yelled at me and told me to get out!! I said sorry, we have already booked and paid for the night and we have done nothing wrong and we are staying. Then, I left and went to the room. As I arrived in the room, the phone rang and it was KYLE. He yelled at me “Your credit card was declined and if you are not here in 10 minutes to pay the bill I am calling the cops!!!!” I was absolutely appalled and shocked as we had already checked in with Skylar and paid and everything was fine. So my fiancé and I went back to the front desk and called the bank. The bank told us that the credit card was fine and the payment had already gone through. Turns out the front desk had the wrong credit card on our account, it was somebody else’s card that was declined not ours and it was Kyle and Skylar’s fault. KYLE did not apologize or even show his face. Furthermore, they also had my address mixed up with my fiancée’s address. In the meantime, while we were dealing with this mess, a sweet little old lady came up to the desk to check in. She was upset that they raised her rate by $50 because the hotel was filling up. That didn’t seem fair at all, but manager KYLE and SKYLAR didn’t care and said she would be billed anyway because it was too late in the day to cancel the reservation. They were so rude and ignorant to that sweet lady!! I think the customer satisfaction plaque that hangs on the front desk wall should be burned and discarded because KYLE and SKYLAR don’t have a clue as to what customer service is. To make matters worse, our room somehow magically did not get cleaned that day…….funny how that happened. Also, the air conditioning didn’t work and the beds were horribly hard. After we had checked out and left, I checked my CHOICE app and it said that our August 1 & 2 reservation had been cancelled. Which told me that I was not getting my points and that Kyle really didn’t want me to fill out the survey regarding our stay. This was without a doubt the absolute worst experience of my life. I do not understand how a person with KYLE’S attitude can possibly manage a hotel. Customer service should always be top priority. KYLE really needs to take MANY human relations courses and learn how to be polite and helpful. I called Choice and complained about how I was treated at the hotel and the Choice representative was so kind and helpful. He apologized for Kyle’s outrageous behavior and gave me the points that I was supposed to earn for that 2 night stay. I travel all over the world all the time and I am a diamond status member with choice, but I will never again stay at the Quality Inn Grand Suites in Bellingham, WA.

We checked into the motel at 3:oopm on Friday the 4th of Aug The front desk lady was not very friendly. they put us in room 860 going up to our room the elevater was very dirty and slow and old, the room was terrible,there was wrappers under bed and under hidebed along with the romote, crumbs in the coushins of hidebed, there was big patch marks in the walls no decorations at all, bed sheets had small stains.toilet paper was empty no extra ones, dust everywhere, balcony had one chair which was so dirty, sliding doors did not slide without a tug which was disgisting dirty, towels where clean but just kinda thrown on the rack. and the room smelled like smoke! i went down and complained and the front desk lady moved us rooms. the next room was 360 it was alittle better, very dusty. tub mat was black did not dare to stand on it, shower had no drip of hot water could not even begin to shower, needed valve replaced, balcony and slididng doors needed cleaned and fixed, no kleenex. our stay at this place was just terrible, i work in a motel and i would be so embarrsed to rent these rooms. the carpet was also filthy, I went to use the lobby bathroom and there was no toilet paper in it. On a good note.....breakfast was very good and plentyful!

We stayed at your property in Irondale Alabama and the floors were absolutely filthy we were there for the funeral of my 93-year-old father when my wife got out of the shower and walked on the floor her feet turn black so I took a washrag and swipe across the floor and was absolutely a palled away the floors were not cleaned very unacceptable when I went to the office and complain to the manager he accused me of being racial and used a race at me I did not Appreciate it

Quality In General Manager (Mafu Patel--Chad) approved cancellations for 2 hotel night
reservations---verbally promised to process credit to my credit card to my employee booking
agent ID90--(phone:877-298-5233 or 817-767-4041) First credit was for computer booking error
with wrong reservation date $65.55. Second credit was for $77.58 for Sunday 7/29/18 cancellation
phoned in to General Manager Chad at hotel desk and ID90 on Thursday 6/26/18 several days prior
to CANCELLATION DEADLINE PROVIDED ON CONFIRMATION. When ID90 attempted to process
the two credits Quality Inn management denied approval--a deliberate lie.
Please help correct this injustice and unfair customer service practice!
ID() Booking numbers: 88072566 and 88072841

Pagosa Springs Quality Inn. I ended up with spider bits on my back and arm. I stayed there 7-24-18. The bugs were reported to the front desk clerk. He asked me if I found the spider. He said he was sorry and did not know who he was going to report the incident to of the management staff. Did not ask how I was or if I was in pain and showed no comparison for my situation. No one has called me as a courtesy follow up. This warrants a complaint to the local health department. TV was not working and cord from the phone handel was disconnected. There was black substance in the corner of the bathroom.

My husband booked the hotel and The hotel was horrible I Do not recommend it at all. firstly the room was dirty, the sheets had stains on them and when we told the the front desk lady she was extremely rude, we told the front desk lady if she could change the sheets, after waiting for it about 15 minutes, she arrived and said that I was wrong about the stains and claimed that it was the "detergent" that made the sheets look stained. Of coarse it wasn’t the detergent that stained it, you could tell that the stains were black like as if it was dirty. She did not change the sheets and instead gave us another room, that we did not ask for, the room was a two bed room, it was only me and my husband so we thought it was not necessary for us. She then raised her voice and I quote said "don't give me attitude" she was very rude to her customers who only wanted the sheets to get changed, it was an easy fix and she was being very difficult, she then walked alway when I said that she can't say that especially to a customer, and she walked away angrily without an explanation, she then came back and said we’ve given you a refund, my husband and I look at each other confused, we hadn’t even asked for a refund. We were very disappointed. Thankfully we ended up finding a really nice hotel 5 minutes away from the horrific quality inn. It was the CHANDLER SOUTHGATE hotel, and let me tell you, it’s a few dollars more but the customer survive heir is amazing they treat you with kindness and respect, the hotel is nice and clean, so DO NOT GO TO QUALITY INN the customer service was horrible, the room is small and dirty, and the bed is not clean. If you want your customers to be happy and have a good experience then hire a better front desk lady at the chandler location. She was very rude and raised her voice and me and pretty much did whatever she wanted with our stay she did not give us a choice. She made the stay about her and took the easy way out like a bad employee instead of fixing the problem and coming to good terms. I will never be staying here again and I’m going to post bad reviews on as many websites as I can and spread the word to all my friends co workers and family. The lady was horrible and she does not deserve to be working for quality inn when there can be someone else who can make the stay right.

I am not one to complain but after thinking about it for a couple of days, I feel I need to say something. I usually stay at Quality Inns or LAQuintasbso I was very disappointed. If it had not been late, I would have left to find another hotel. My sister and I stayed at the Quality Inn in Lake Park, Georgia. After giving us the key card to our room, we go there and the room was not cleard or made up. We went to eat and came back. A broom was left by our door and the television didn’t work (had to call the office). When I took a wash cloth to wash my face, it was badly stained. I asked the cleaning lady for another one and it had a hole in it. I didn’t say anything.
I’m not asking for an refund but I would like a discount for a future stay.
Thank you.
Sandra Straub
(772) 529-7800

On 7-15-2018 I stood for one night at the Quality Inn in 1914 Julian R. Allsbrooks Hwy in Roanoke Rapids, NC 27870
(252) 537-9927
GM.NC556@choicehotels.com

I was taking a shower and nasty water from the drain was coming up because the tub drain was clogged, I called the front desk at 8pm and they told me that they could not help me until the morning they offer to move me to another room but it was to much of an inconvenience so we stood but my wife was not pleased and told me she does not want to stay in any of your hotels please reply thank you samuel Maldonado 3212867463 maldonadosamuel@rocketmail.com

Dear Mr./Mrs,

I made a Reservation on July 1st via Expedia for the Hotel Quality In at international Drive,8300 Jamaican CT Orlando FL 32819. Reservation day from 3 -8 July. Itinerary #7362840057820. Then, I received on July 3 an email from Expedia that my reservation will be hold on up to 11:30 am just before taking my flight to Orlando. Expedia referred me to contact the property. See print screen below. To ensure my stay at Orlando before my flight I made a reservation for Hotel Quality Inn Orlando Airport. Itinerary number#7363454940300; Reservation day from 3 -8 July. In the meanwhile I contacted directly Hotel Quality In at International Drive for the booking. Once my directly booking was confirmed at Hotel Quality Inn at International Drive I called immediately Hotel Quality Inn Orlando Airport to cancel the booking. The receptionist said OK. To my surprise I went to my credit card statements and I saw that I was charged the whole stay. How is it possible that my room was charged and I called to cancel the room booking? And also how do the Hotel charged me and I do not show! Why didn't the receptionist report that? Why could the hotel send an email if they see that I didn't show up. I don't understand. Why has nobody (re)-called or send an email that I do not show and asking why. And when I call Expedia and also Hotel Quality Inn Orlando Airport again for the room cancellation, why was the room not cancelled at the moment I called again after I noticed that the room was charged? Expedia informed that Hotel Quality Inn Orlando Airport denied to refund the money even though I stayed in the same hotel chain. I would like to know how can I get my refund?

Looking forward for your earliest reply I remain.
Best regards,

Earlene Laken

We stayed at the 110 E Frontage Road Quality Inn in Aiken SC on 6/15/18. The room was FILTHY! Wouldn’t give any stars if possible.

Flat out filth under the fridge. Moved the nightstand to plug in my laptop, only to find more filth. The floors were dirty with dead bugs here and there… And best of all… there were small spots of human crap on the bathroom walls! I didn’t figure that out until after I had eaten something that made me very ill (nothing to do with the motel) and couldn’t easily leave or we would have. All the walls were gross, the chair in the room was filthy and there was a “roach” (as in marijuana!!) on the nightstand.

The walkway outside our door reeked of dog urine and there was a huge gap under the door. Had to place a towel in front of the door to keep the odor out. Tho the room had its own stench. Even the pillows reeked – like dirty construction workers. The place was disgusting.

Someone had set the parental control on the TV. When my husband called to ask about that, he was basically told “Oh well”. The wifi is 100% unsecured, plus we never could connect.

There was a motorcycle show there that weekend that I directly asked about because they were drunk and rowdy. The person working that day, Pat, flat out told me, “They are not staying at the hotel”. Huge lie. How can anyone lie to customers like that!?! I needed to be up at 5 am, but the bikers kept me awake until 2 am. We called about the noise - that helped for about 30 mins. :(

And we had to pay $40 for the dogs. My little dogs are far cleaner than room 117!

This is more than a maid issue, so please don't just push it all off on them. They probably are not given enough time to thoroughly clean as needed and they have nothing to do with lack of proper upkeep.

I have images but cannot get google to download them. I can text them to you if you’d like.

Gina Dyches

Last minute, late night stay at Quality Inn, Greenfield Indiana. Checked in at 130am on Friday morning 6/22. Went to bed around 3a. Woke up around 4am because something bit my elbow. Got up turned on the lights and checked the bed. Found a bed bug. Immediately called front desk to inform. Took quick shower, threw away clothes I wore to bed, got dressed and got the heck out of that room. Desk Clerk refunded my card and said Manager would contact me. Still waiting for the call. Hotel was dirty and disgusting. Should of known better to stay there. I had to worry about bringing bed bugs into my vehicle and home. Took necessary precautions but still Not a very good feeling and a BIG HASSLE!!!

Lights in pool not working and loghts on lantern lights by pool out water fountain broke

I just had a very bad experience at a quality inn hotel in coon Rapids, MN. The address is 9052 University Ave NW Coon Rapids, MN
They except CLC Cards there. I had called them on Tuesday or Wednesday May 29th or 30th to reserve 2 rooms there for the night of June 1st.
I called the hotel directly and made the reservation. I told the gentleman that I am a corporate lodging member and that I would be using the card to check in with. The gentleman was nice and friendly and gave me a reservation Number. I thanked him and said see you on Fri eve.

I arrived Fri eve about 7:35 pm. I told the gentleman at the front desk that I had a reservation. He asked for my name, and I Said David Mansfield.
He looked it up and said, Yep, We have 2 rooms for you. I said that I was going to use my corporate Lodging card. He said " you can only use the corporate lodging card on a minimum 5 day stay." I told him that that was not true and that that was unacceptable. I also told him that when I made the reservation that the gentleman did not mention that. He said that he would make a phone call and get right back to me. He did, and when he came back he told me that it had to be for a minimum of 5 days and that he could not except the card but that i could have the rooms for $99 per room. I told him that that was unacceptable and that I would be making a phone call. I asked him why i was not told that info when I made the reservation? He said he did not know.

I called Corporate lodging and explained the situation. They said that the hotel cant do that and that that would be a breech of contract. They then called the hotel to deal with the situation for me. They called me back and said that the hotel would not honor the contract, and that they were very sorry and that they would be dealing with the hotel directly.

I then called a complaint line for choice hotels that I found on line. I spent the next 40 minutes talking with a representative but he was not able to help me at all. Very frustrating. I then called another CLC member and proceeded to depart the property. In all I spent over an hour looking for another hotel and dealing with all the phone calls.

I travel all over the country and use the CLC cards all the time. This is the first issue I have ever had with using that card. It was extremely embarrassing and completely unacceptable, the experience that I had at that hotel. No excuse for that kind of behavior. I work for a Motor Coach Company in Fergus Falls, MN

My Name is David Mansfield and I can be reached at dmansfield@ottertailcoaches.com

Please contact me and let me know how this issue has been resolved.

Thank you.

David Mansfield

Why have you made the choice privileges web site so hard to use. Previously you just put in where and when you wanted to stay,what you are( AARP,Rewards points needed for room, etc)

Now you choose on of these methods and you cannot change to another selection. I choose AARP and then wanted to see how many Reward Points I would need. It would not change.
I have been a choice member fo over 15 years, but am about ready to quit!
Don Tener

Checked into my room and it had roaches. They switched me rooms and the sofa bed had dirty sheets and a dirty towel underneath it. The cieling looks horrible where the beds are. Overall not a pleasant stay for me and my family and had no choice stay here, it's 11pm.

On March 28/18 I checked into Quality Inns in Clarenville Newfoundland Canada. There was a convention of some sort going on and I went to my RM. 315, I was on a business trip and had to be up at 6:00 am. I got into bed at 10:00 pm and the noise from the convention party was that high I could not sleep.
I called the front desk and Stacey Gillingham answered and said she would send some one to walk the floor. After an half hour I got out of bed and got dressed and went out to see where the noise was coming from. Out side my room in the stair well and up to the next floor there were 20-30 people ,beer in hand having the wildest party like something you would see at spring break, yelling cursing and screaming. Out side my room window below was an entrance and there were people smoking and partying as well.

I went down to front desk to complain and Rick Simms says there was nothing he could do. and I quote" 95% off the rooms were occupied by Partying convention people impossible to control".

I went back to my room so upset and disappointed. I could not sleep and kept thinking on how my human rights were being violated while the party went on till 1:00 am.
I could not take it any more and called front desk once again. Rick Simms answers again and is getting annoyed with yet another call from me. I then threaten to call police for disturbing the Peace and explains to him what this means. He says there was no need for those measures and sends some one up to the floor. and within 10 mins. it was dead calm.

It is unfortunate that this had to taint my expectations of the hotel. It was only a couple of months ago I stayed at this hotel and had praised to my coworkers on such a nice hotel with its new renovation nd to try it .
We have 6 other Technicians in my company and stay in hotels near this Quality Inn 5-7 days every week.

I would like a full apology and reimbursed for my Stay. I would even take a voucher for another stay at your Hotels to redeem my faith.

Dean Gulliver

on 02/27/18 I booked one room for 14 nights at the quality inn Martinez ca. from the 21st of March checking out on the 4th of April I used the Hotels.com company. The booking # is 8144732672469. After a few of days I realized that I only needed the room for 13 nights. Out of a courtesy for the hotel I contacted hotels.com., and told the rep about this. As I was talking to her I mentioned that it would be nice if I could be charged for 13 nights only instead of the 14, at no additional charges but if that was not possible then so be it. At the time I was aware of the "no refund" policy for my reservation, and knew that was not an option I just thought that perhaps the agent for Hotels.com could make some kind of adjustment with the hotel in light of my situation. I was very clear that I did not want any changes made that would cost me extra as it was only one night less that I would be staying i.e. 13 nights instead of 14 nights checking out on April 3rd instead of April 4th. So the agent put me on hold for a few minutes, and when she came back on the line she happily told me that the change could be made at no extra cost to me, that she would just create a new booking at no additional cost which she did and she gave me the new booking number #8111033141420. I believe that call was on 03/03/18. After a couple of days I realized that the agent for hotels.com had (without my permission) cancelled the old reservation, and created a new one rather than just altering the old one and assigning it a new number. So now I'm stuck with both charges the old and the new one basically doubling my cost for the same room, same hotel same dates minus one day. I called both the hotel numerous times, and also Hotels .com, and no one is being helpful in understanding the unfairness of my situation. I never asked to have the old reservation canceled, and only wanted to notify the hotel of my staying one less day, and I figured that maybe I could also get a rebate for the night that I was not staying there. It was the hotels.com agent who canceled the existing reservation not me, and then she told me that I was not being charged anything extra. Didn't she realize that by canceling the existing reservation that the hotel would not want to refund that amount back to my card. Maybe she was new?

Can you help??

Thanks,
Neil

I booked a room through hotwire like always requested a pet friendly room like I had two week prior and smoking when I got here the doors where locked she came to the window with a attitude then told me all smoking rooms where booked for her big crowd the next day then gave a room key I'm booked for the whole weekend then she ask do u have a pet I said yes she said I'm going to have to charge u more than your reservation are for cause u have a pet and dosent show here u booked one I showed her my confirmation which she refused to look at I told her I didn't like her attitude she said she had issues all night and guess it was carrying over to me I told her how the same room I had the time prior I could smoke and have a pet in wasn't this time and I wasn't being billed more than I was told she took the key out of my hand and said she had right to refuse service and slammed the door I'm sorry I booked again cause they was outstanding before but we have no power and I have a child and we sitting here trying to find another room cause the employee had a bad night if I'm billed for service I will sue this company and that woman should b fired
I have worked with the public all my life she is rude unprofessional and had a bad attitude from the time I arrived

Traveler checked into the hotel before 6pm on 2-12-18. Name Andrew Potter, confirmation #58805437. He advised the hotel his trip has changed and he needs to depart on 2-19-18 instead of 2-22-18. He was told they cannot change the reservation. I tried modifying the reservations via the GDS using an ABC Consortium rate. I could not modify the reservation even though we were in policy. I probably could have canceled the reservation and rebooked for the correct dates, but did not want to take a chance on the rate being higher. This is not a pre-pay fare this is just a normal ABC Global business travel fare? Below is the confirmation I received from ABC when I booked the reservation for Andrew. Nowhere does it mention you cannot modify the reservation?
1.OSI QI HHL 17875 X3VCVFP D ABC GLOBAL SERVICES
2.OSI QI HHL 17875 X3VCVFP C CANCEL BY 6 PM DAY OF ARRIVAL I tried to modify before he checked into the hotel and they said no?
Is this some kind of hook and switch? That is against the law.

We frequently stay at the Quality Inn & Suites located at 3361 Coach Lane, Cameron Park, CA during the conferences that we attend nearby. This location is conveniently located, reasonably priced and is pet friendly. During our recent stay in room # 107 we were planning to stay for 3 days, arriving on 1/26/2018. Unfortunately, my wife became sick we had to cancel the third day of our reservation. Our room was released at about 9:00 AM and I requested that I not be charged for the third day. I was told that my request was reasonable, but that I would have to obtain that authorization from the manager since our notice was less than 24 hours. I called the manager (Adam) and was reminded of the 24 hour cancelation policy. He said that this was a national policy that all motels and hotels strictly enforce, and that even "emergencies" such as mine would only receive sympathies, but no refund. I later noticed that my bill also included a charge for our pet on the 3rd day.

I understand that the 24-hour cancelation notice allows the motel to maximize bookings and not turn away a potential customer when the motel has a full occupancy. This was not the case (apparently this was a slow night) and the desk clerk told me that our room (#107) remained vacant
We are both retired, travel often and have always been treated well. We were especially surprised when the manager disregarded the value of our frequent patronage in order to collect a fee for one additional night.

Thank you for your consideration as we would like to keep the Quality Inn as one of our options. We look forward to your response.
Ken & Ellen McAlister

Sept. 2, 2017, I emailed authorization to above QI for for three queen rooms for three nights, (Confirmation # 31423457 Shawn Bennett family). Bennett family occupied three rooms Sept.3 but they were extremely dissatisfied because of termites in the rooms, at least 25 were counted, and they were checking out. Weeki Wachee manager stated $360 would be returned to my credit card. They moved to a Motel 6 where I authorized payment for several more days' lodging starting Sept.4. My credit card was charged $564.10 by QI Weeki Wachee but the $360 has not been returned. Manager there now disputes my claim.

the tub was full of water and the spout would not turn off, so I was unable to take a shower. The room had bed bugs. I smashed one and blood came out and then seen another one. Told the front desk immediately about the tub and was told maintenance didn't come in until the next day. Noticed the bed bugs after lying on bed. After I pulled back the sheets, human hair was in plain site. Never had such a poor experience in one room before. Been trying to reach the manager who they said was the only one could discount or refund money. Cant reach him.

I booked a room in Deep Creek Md. this past weekend. When you open the door to go to the upper floors, the smell was horriable, nasty stench. The carpeting was stain everywhere on the way to the 4th floor. The windows were so filthy ,didn't even want to look out them. Made it to our door, had a big gash in the door.Once inside the room did not look to bad, still had a smell to it. Around the window had webs and stink bugs. Shower head was leaking all over the shower, the floor of the shower was very slick. Was acually afraid of falling. No kleenex in room. No fridges in room , and the ice machines were not working. The chair was not very clean, put a towel on it to sit. I worked at a hotel for 8 years , I worked in housekeeping ,laundry,and was an room inspector. i DO KNOW WHAT IT TAKES TO KEEP IT CLEAN, This hotel needs LOTS OF HELP.............. We travel to Deep Creek several times during the year. NEVER NEVER again at this hotel.

I was involved last week with trying to get my daughter evacuated from Miami because of the hurricane. She drove to Atlanta and I booked a room online at the Quality Inn on the Choice website for September 8th. After I booked it online, I received a phone call from my daughter that her friend already had a room booked. I called the hotel immediately and talked to a woman who confirmed with the General Manager, Mike Patel at the Quality Inn in Stockbride, GA, that I could cancel it and would get my points back on my account. I have been trying to get a response from him since last Wednesday the 13th. He says he will call me back and never does. NO ONE checked into the hotel or checked out but Mike Patel says that is what the computer says. I want my points back and to be compensated with either a free stay or something. I shouldn't have to deal with this along with my daughter being evacuated from college too!!!! My phone number is 469-426-4489. I called also but the hold time is too long.

The rooms were not cleaned but that was not the problem we accepted that due to the storm and shortage of help. Cindy and Meisha were wonderful and they were understanding but Celeste was horrible. When I called today to verify a charge to my account that was to be charged to a different account then the one I regisitered with so my credit card was charged and charged again on my debit card. I am so upset that this woman called me 'CRAZY' when it was an obvious error on the part of the bank and the hotel. I just wanted to know that it was not going to come out of my account and I would not be charged for checks that are not covered due to the extra amount taken out of my bank. I am not rich, I do not have a lot of money and this storm cost me every cent I had and now it is costing me more then I have so yes I am upset but I do not need to be called CRAZY by anyone. This Quality Inn in Waycross has serious problems physically they do not need Celeste there to make it internally as well. She does not belong there greeting the customers with her horrible negative attitude. She is a mean, nasty and inconsiderate person. I am extremely upset due to the storm and she should have been nicer.

To Whom it May Concern,
On August 5th, 2017 I had reservations made on-line to stay at the Quality Inn at 5200 West Lincoln Hwy. Matteson, IL 60443. When we arrived the motel looked ran down. I asked to see the room and it was small and not very cleaned. I requested a different room. If I could have got a refund we would not have stayed. When we checked in we were given the same room we looked at. While we were at the Rod Stewart concert my friends' 20 year old daughter stayed at the motel. She called during the concert to report that there was a large party with underage persons who were running around the motel and partying. She complained that the smell of marijuana was so strong that she had went to the lobby. We felt she might be exaggerating, but no, when we arrived after the concert you could smell the marijuana getting out of the car. The motel was a haze. It would have been impossible for the management not to know. We made an anonymous call to the police, but were afraid to make a report unless we could find a motel to move to. Unfortunately, there were several large venues in Chicago and there were no vacancies that we could find. We were frightened as the people at the courtesy desk knew that we were aware of the problem. In addition the room was dirty, including sheets. We had to request bed pillows, toilet paper, and kleenex. It took 2 phone calls and over an hour to get the items. We had no choice but to stay. This was the worst motel I have ever stayed in. I paid $140.00 for this. When loading my belongings the sidewalk was uneven and I fell and skinned my knee bad. We went inside to get a band aid and were told there was no first aid kit and were given paper towel.

Candace McDonald
3135 New London Ct.
Apt. 201
Lafayette, IN 47909
765-426-9465

Rented A room on 8/24/17 only to have one of worse hotel experiences in my life. I was there for three days but, I had to spend the last day there at another hotel. They never changed the lining, the bathroom had bugs coming up from the drain and the bed had bed bug. I have the bites on my legs to prove it. The bathroom wasn't clean there was left over stuff. I will never stay at any hotel in this change again.This place was the pits.
After reading many other complaints I know your office will not do anything. I hope you will be happy losing one customer at a time.

Please don't have a nice day

I have been on the phone for over 3 hours this morning trying to cancel a reservation. Not only do I not get any agent to answer I have to listen to some ahole blab blab your ads. I am sure that at 5:00 am in the morning all the agents are busy BS.

I was a guest at Quality Inn Miami airport hotel at NW 79th St, from November 7th to the 9th. I made a stop in Miami from Dominican Republic back to Peru basically for the purpose of picking up my packages which were the Christmas presents for my granddaughter. Before I made the reservation I asked if the hotel will receive Amazon packages for me and I was told it would, and it was with that assurance that I made my orders.

When I came back home I contacted the hotel again and I was informed that my packages had been there all along, delivered even before I checked in and received by an employee by the name of Deborah. The fact that the hotel gave me the wrong information regarding the packages has caused a lot of inconvenience to me, Today is Saturday, more than a week after I was informed that the packages were there, and I have spent all this time trying to get the return labels sent to the hotel so they can return those packages and I can get a refund for them.

I finally did get those labels sent to Johanson Rodrigues, (who is the clerk at the hotel to who I´ve had to make several calls and send numerous emails for that purpose) and I still to this day do not receive the tracking numbers of those returns for me to get a refund for my orders.

Many of those items are not sold in my country so I would like to order them again and this time delivered to Peru in time for Christmas, I can still do it but I think Quality Inn should pay for the International Shipping and any shipping costs that are deducted from my refund. This would be the fair thing to do, and that would not even compensate me for the disappointment and the hours I´ve had to spent trying to get the return labels to the hotel.

I would appreciate all the help you can give me regarding this matter.

Check in 10-27-16 Check out 10-31-16 Davenport Florida hwy 27.Upon check in I requested a pool side room. The clerk said he had to rent out the room in the front first. I asked why and he said he would get in trouble if he did. I asked if the manager was in and he said no. So the next day I asked the manager for a room by the pool and was told all the rooms by the pool were having the carpets cleaned. When I went back to the pool area nobody was working back their. I know when I am being lied to. 2nd problem the internet said you can request a micowave and refrigerator for the room. I requested them and was told I would have to upgrade my room. I could not have them.
I am very disappointed in the hotel.

This was the first time I traveled South and then North on Rte 95 with my pet, a small Shih-Tzu. On the way down from New York to Florida, we stopped in a Quality Inn in Selma, NC on Monday, September 19, 2016. We were told that for the price of just $84, we could have the suite. It was told to us with such enthusiasm, how could we refuse that! Well, the room had a king bed and a separate room with a couch. Upon entering, the room was so heavily perfumed that we began to cough and choke from the smell.

Even the dog was sneezing from the odor. I immediately called the desk and she said she had other rooms, but the odor would be the same. We had no choice but to stay there. We turned the air conditioning on high to hopefully get rid of some of the odor, which it did. The problem was that the bed was practically on top of the A/C, and our choice was to freeze with the A/C blowing on the bed, or turn it off and choke to death! Needless to say it was a very difficult night, and when we got up in the morning, we couldn't even shower because there were all sorts of spiders and millipedes in the bathroom. We ran out of there as fast as we could without even having the complimentary breakfast. And to boot, the final cost for that room for 1 night totaled $113.53. Hardly $84. When a price is quoted, it should be the total including taxes and fees. I still don't know how the price went up $29.

On our way back to New York on Sunday, October 16th, we stopped overnight at another Quality Inn in Dunn, NC. Again, the price was quoted at $93, but when I got my bank statement, the total came to $110. The room, while not perfumed, was disgusting. Electrical outlets were hanging out of the walls, a pair of dirty socks was left on the desk chair, and then a large cockroach came crawling up the wall. We did manage to kill it, and I called the desk to tell them I wanted it on record that there was a roach in our room. They didn't even offer to move us, or do anything about it.

Just grossed us out tremendously! Slept with all the lights on and the TV, although there was very little sleeping going on that night after seeing that roach. Getting itchy now just thinking about it. It is totally uncalled for that a room that you pay over $100 on should be so disgusting! Hampton Inns are $109 and I have never ever had a complaint about those hotels. Always absolutely clean and perfect! Just because a hotel allows pets is no excuse for the hotel to be so dirty.

Very disappointed and would never stay in a Quality Inn again. I am hereby demanding a full refund from both stays at these disgusting Quality Inns. How can you even have the word "Quality" in the title of your hotels?

On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by Robin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache.

My husband was standing beside me when this happened. He went to the front desk and talked to Robin and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, Weber, who knew nothing about the situation and seemed to not even believe it happened.

Both my husband and I recently have had eye surgery and had the mirror broken it would have caused serious problems but we were fortunate in that I only had a headache. It would have been appropriate to hear back from someone but we did not and, in fact, were not believed this happened. The room (#123) cost us 99.68 and at this point I don't believe we will be staying at a Quality Inn again and will be verbal about the treatment we received. The address of this particular Inn was 390 33rd Ave SW, Cedar Rapids, IA 52404.

It would have been nice to talk to someone who at least cared.

We stayed in the Canton NC on champion drive. Considering we stayed in a chain hotel i expected much better. We had spent 3 days previous in Bryson city and i spent the same amount for 3 days there as i did for one night with your company. First as we went to sleep there was a constant clicking noise we could never quite pinpoint where it was coming from. The hot water that night was barely warm so i took a quick get in get out shower.

My husband said he would just wait til morning. Unfortunately we were woke up at 9:15 am being told by housekeeping it was time to check out. Even though checkout was at 11:00 am.. We got up to shower and the water was barely warm. Therefore we had to start out the rest of our trip feeling unclean. I was very disappointed. The breakfast area was very cramped and only had 1 waffle maker and several people waiting to get breakfast. The eggs and sausage was barely lukewarm, we did not have a good experience what so ever.

I use Quality Inn for my Medical Stay when visiting in Houston, TX. Each time I stay the conditions are going downhill. Dirty surroundings (sidewalks, walkways, hallways) Mold in bathrooms & on this, my most recent visit black mold on the AC vent! I have been coughing so hard I nearly throw up. I have Leukemia. I cannot stay at this Quality Inn again.

My family and I stayed here during Hurricane Matthew. The room we were staying in was all sticky and gross. I had to go around with Clorox wipes before my daughter could even sit and eat at the table. Needless to say the wipes were completely black with dirt when I got done. The noise was terrible from other guests who decided to stand outside and talk while others were trying to sleep. Complaining to the front desk was a joke in itself as they did not care. Rules and regulations need to be strictly enforced upon check in along with signing an agreement stating if you violate those you will be told to leave. Never again will my family stay here.

Stayed at this motel run by Quality Inn on the night of 28 Sept. There was a party with loud music, profanity, and drinking. At 9:30 pm I called the front desk to see if something could be done and was told that this was permissible until 10:00 pm. At 11:00 this was still going on with the added attraction of dancing in the parking lot. This party occurred within 20 to 30 feet of our room. My husband is a disabled veteran and did not want to confront a bunch of 20 something's alone. I did not call the police but in the future I will.

Stayed at Quality Inn at 110 E. Frontage Rd., Aiken, SC Room #106 - Bathroom door would not shut fully and when you sat on toilet and got up sounded like the toilet was coming up off the floor. Quality Inn at 2701 N. Salisbury Blvd., Salisbury, MD - Room #143. This room is a handicap room. The bathroom door was the type that hid in the wall, could not get the door to shut but halfway-very difficult to use. There was some type of stains on the white sheer curtains. I have been a Choice member for a long time and the rate I was charged to stay there was a disgrace for the maintenance of the room. My ID is GP-JEG05081.

I checked into the Quality brick church Nashville,TN at 12:38 Sept 2,2016 was paid cash for two nights at 83.00 a night. Was told 12 hours later that it was passed check out. Management refuses to refund money but this is not going away. That hotel stole 83.00 of my money were extremely unprofessional. The manager today told me she was refunding the money and when I asked her name cooperate number and the night auditor full name I was told to figure it out myself.

My daughter made reservations at the Quality Inn in S Stockton for 8/26/2016, she is in the process of moving and traveling alone. When she got to New Hill, CA her car broke down and she was unable to make it to the Quality inn that she had made a reservation at. She phoned customer service and called to tell them she would not be able to make it as she was stuck until her car could be repaired. She was told that they would not refund her money not even half of it. I think this type of attitude sucks, they should have at least offered to refund half if not all of her money. She is on a very limited budget. What would the CEO of the company do if some one were in an accident and couldn't make there reservation. My next step is to file a complaint with the BBB.

Manager was very rude and disrespectful toward me. I was asking a question about my checking account being charged when I paid cash for the room. She called me names and said I didn't know how to use a debit card. This manager disrespected me as a customer in front of customers and the staff she suppose to run Quality Inn. The hotel was located at 6802 Commonwealth Ave. Jacksonville, FL 32254.

I selected this hotel, because my wife and I had stayed here about 4 months before. The room at that time was clean and the proximity of the bar and restaurant at the hotel made it very convenient for us. Now here is my complaint...

My Family reserved a room in Richmond Hill on July 15th on our way to Myrtle Beach. We dropped our bags in the room around 6 PM or so and proceeded to downtown Savannah for some dinner, drinks and a Ghostly Tour of the city. Upon returning to the room alter that night I discovered that the bath tub was cracking and it looked like a 4 year old tried to patch it up. I also noticed that the bathroom was not cleaned very well. It seemed like someone just ran a cloth over it and left the floor dirty.

I headed to the front desk to report the mess when I found trash on the floor between the refrigerator and the dresser. I picked up the trash and went and spoke to the night manager. When I told him about the dirty room he stated "I had to speak to the day manager the next day". At NO TIME was I offered another room. Fearing the worst I slept on top of the blankets, because I did not know what may lurk under them. My wife spent half the night in the truck since she was not comfortable sleeping in the room.

The next morning I spoke to the day manager and he offered his apologizes and said the next time I was in town to ask fro him and I could get a discount from him. I said no thanks and asked for the GM to contact me on Monday the 18th since that is wend they were to report back to work.

After over 2 weeks of waiting I called Quality Inn of Richmond Hill to speak to the GM, but she (SARA) was not available. So I left my name and number again. I again called about 2 days later and finally reached SARA, she stated she tried to contact me, but she must have had the wrong number. (Strange that the number I gave them for the reservation was correct and why did she only try to contact me once, again Strange - you make your own conclusion). I told her my concerns and she said that another room should have been offered, but she did not know it wasn't. At this point I was completely frustrated with the Quality Inn that seemed to have more excuses than Carter has Farter Starters. Sara said she could refund half of my fee to me if that was acceptable. At this point I asked to speak to the owner and that half of the fee was unacceptable with all the BS I had to go through. SARA assured me I would get that call.

I waited about another week or so and SARA did not call back neither did the owner so I called her. I asked why the owner did not call and she could not give me an answer. She reiterated she could refund half of the monies and again I refused. At this stage of the game I believe The owner should stand by his product and give me the courtesy of a phone call as I assume he would want if he was given the proverbial run a round.

I recommend that you find another hotel chain to spend your hard earned money, because in my opinion Quality Inn does not stand behind their establishment.

The "support email address" you have listed does not work for the Quality Inn. I am trying to contact corporate and it's not working!

Worst stay at a motel that I have ever had. Someone should call Quality Inn corporate and complain to the CEO for their staff and quality standards. I have attache a photo below to support my complaint.

Coming back from vacation needed a hotel always stay at quality inn in North Carolina. On may14, 2016 we came to a quality inn in Huntersville, NC, 16825 caldwell creek drive. There were three couples all together...we booked 3 rooms...went out to eat and came back to find out that there was no hot water and then told that the elevator would not work..the receptionist at the front desk just laughed about it. This was not a laughing matter...we cancelled out our rooms. We went on into Mooresville, NC. We got 3 rooms there. When enter our room, it had not been cleaned...food all on the bed, nasty towels in the bathroom and cups sitting with coffee in them.

I went back down stairs and told the receptionist there..that the room was dirty. My sister and her husband went into their room and it was the same way..we got another room. We were sitting in the lobby and a couple came in wanting a room the clerk told them to wait and she would check the rooms..she went into the dirty rooms and removed the nasty dirty towels and had the dirty cups in her hands...did not clean rooms...booked these rooms to the other couples and told them the towels were being washed and she would bring some up.

Then there was an issue with our points...we have stayed in Mooresville at this same hotel for years and have not had any problem. Even to the bathroom in the lobby was nasty and dirty...it is a shame that this has taken place in one of the best hotels that we have stayed in....you should have at least a good clean room to sleep in when you have to pay a lot of money, and tourist uses these hotels all the time..we were shocked...we stayed may 15 and then we left that day and went to another hotel.

Booked on line, got there had a smoking room, stunk really bad but checked the beds and there were spiders and pubic hairs. Went to front desk requested new room non-smoking. Got there and there were roaches under the covers. Went back to front desk and asked for my money back. They refused to give me my money. ($77.94) paid cash. I was there for only about 10 minutes. The Manager would not talk to me over the phone as he was not on location. He fused. I want my money back and will be reporting them to the board of health and BBB.

Stayed at the above Quality Inn in Kingston NY on May 14. Checked in at 8 pm AFTER FISHING ALL DAY ON Hudson River. Went to shower and only a dribble of cold water came - no hot water at all. Shower would not work at all. Ran water in bathroom sink - no hot water there either. Went to bed as I had to be up at 4 am and assumed issue would be corrected - but not so. Again - no shower or hot water. Complained to front desk - no satisfaction there . Said not authorized to refund stay or do anything. Checked out and was forced to pay $150 for a terrible experience - I could have got hot water in a homeless shelter. Called hotel manager Andrew Clark above multiple times leaving phone number and reason for call - no call back. Finally I have called my credit card company and filed a disputed claim charge. They will now start their process. I would expect a full refund or equivalent for this unsatisfactory treatment

Stayed at the quality inn in springfield, MO from April 25 to May 1. We asked to be placed close to our family and was promised by Anita Johns (manager). Upon return to get keys we wereto it was already spoken for so we were placed in room 139 and our family in 147 but we were supposed to have room 145. Anita basicly lied about placement as she already had us booked in those room. She did offer a suite but it was even farther away. In your description it states rooms will be assigned upon arrival and she lied that someone booked the room we wanted. As it turned out the room was occupied only 2 days during our stay. I dont think i will stay in this facility in the future or anyone i know will either.

Stayed at your inn in Petersburg vacation Saturday March 19 it was awful .there was no plugs and everything was old and breakfast was littering for 76 .dollars we won't be staying at one again and all my Facebook friends will know about it.

I have a complaint about the Quality Inn in Albemarle, NC. We are eight people with eight rooms rented out, mine for 3 weeks. We have an ongoing large contract at a company near here which requires technicians to fly in from Canada. We arrived last night to find our rooms upside down, they decided to change the furniture without advising us. We leave for work at 6am and return at around 8pm.

These people went through our personal belongings and left everything strewn around the room. One of us was unable to sleep in the same room. The lamps, microwave, tables and chairs were just thrown into the room in my case. When we tried to talk to the manager, we were received with a lack of politeness and a shrewd behavior. We were told that if we weren't happy, to check out. If you look up the number of rooms Comact rents from you all over Canada and the US, you will be surprised by the money we spend.

I will be strongly disapproving of your suites to my employer. I will also speak to our company lawyer to see if this was legal. We've been all over North America and Europe and have never seen or heard of the likeness of this. I guess Quality Inn can lose business without it bothering them, because that is exactly what will happen! This place turned out to be a nightmare. If its your policy to ignore complaints, I wouldn't be surprised. You may hear more on this crazy situation.

The manager came back this morning while we were having breakfast and started raising his voice again. It goes without saying that this guy should work in a prison :(