Qatar Airways Complaints Continued... (Page 3)

It has been 7 weeks since I requested a refund from Qatar and still have not heard back from them. I have tried calling the Qatar office and they are extremely ineficient, they either put me on hold for 20 minutes or longer, transfer my calls to 3 other desks or simply hang up. This is the worst airlines I have ever traveled with and it is impossible to to talk to the staff who seem to have no knowledge about anything but booking flights. The staff need INTENSE training to learn how to respond to customer queries effectively. I will never fly with qatar ever again.

1.I travelled on QR 84 from New York to Doha on Jan.3rd 2013.I wish to bring to your attention the abruptness and unfriendly manner of your ground staff at JFK International Airport.Admittedly there appeared to be a problem with stand-by passengers for this flight,but the ground staff were handling the issue in a very unprofessional manner.Their interpersonal skills would be rated at 0.There was one lady who appeared to be incompetent.

She thought my final destination[ Colombo,Sri Lanka] was Colombia!On the flight itself, the cabin crew were mediocre.They appeared to lack proper leadership.I would contrast their performance with that of the cabin crew of QR 304 out of Doha to Colombo on 4th Jan.Starting with the warm welcome on board,all of them maintained an extremely high,professional and courteous standard of service throughout the flight.

2.My second complaint concerns my outward flight from Colombo on 17th Dec.2012.The incoming flight from Doha was delayed.When we reached Doha,the connecting flight to New York was still on the ground.Security rushed us through,but then one of your supervisors[I don`t know his name,only that he was Pakistani],refused to let us on the flight saying that the gate had already been closed.

There were approximately 10 minutes to go before the flight was scheduled to leave.As a result,we missed our connecting flight to New York,and were put up in a very indifferent hotel,the Grand Hotel,until the next day`s flight.This inconvenienced us greatly.Additionally, it does not make sense to me for Qatar Airways to spend money on hotel accomodation for 24 hours when a slight delay to the N.Y. flight would have meant all connecting passengers could have got on the flight.

Qatar Airways,doing what it did,has bred a lot of ill will amongst the N.Y. connecting passengers from Colombo.I, for one,all things considered,will be highly unlikely to be using Qatar Airways again.

I bought a ticket online to New Delhi India. I normally fly Qatar airways business class and I do this trip to india at least once a year. I aknowledge that I bought my ticket on a promotional price as well as that it was refundable. The ticket number is 157-2311620187. Unfortunately it has happened this time that I could not make it due to serious personal reasons but not healthy ones. I found out this quite early and I contacted your Greek Office (almost 3 weeks prior my trip) as I am based in Greece to inform them and ask them to change my dates as I would travel to the same destination either in February 2014 or October 2014.

Even though as I already informed you I am flying Qatar frequently and always business class the way they have treated me can be considered as below average. They told me that there is nothing they can do as it is very clear that the ticket was not refundable. If you check the my history within your company I have neither changed nor cancelled flights so far and of cource I was expecting a kind of flexibility from your side especially because I haven’t requested any refund but just a change in the dates.

I asked to speak with a supervisor but the customer service employee told me that there is no point as nothing will change. She suggested me instead to call 3 days prior my trip and submit a fake medical certificate to show that I am ill and I cannot travel so in this case they can reconsider about giving me the opportunity to change my dates. Is this your way to pay back someone’s honesty? By the time I called (3 weeks before) the same lady confirmed that my ticket was cancelled which gave you the possibility to resell it and I am certain that you did so.

I have also contacted your headquarters (in Doha) at the end of January to discuss with a manager but nobody came back to me. I have already missed the second chance to travell in India this February because all this is still pending. I feel that the least I deserve is to speak with a manager and I am expecting prior handing over this issue to my lawyers somebody to give me a call. Unfortunately I don’t want to speak with the greek office any longer and to be in the difficult position to face their ironic attitude as well as kiddy suggestions of providing fake documents etc.

For your information I have placed my complain to the greek office in written on January 16 (it is in Greek and says the above) and I recieved a reply from Mrs. Paleologou on Febrouary 3d which was just repeating the content of our communication and that there is nothing they can do. Even though this communication is all in Greek I can forward it to you upon your request.

Am the above mentioned person who traveled with Qatar airline on the night of 23rd March from Dubai to Doha to connect for my flight to Nairobi.
On that fateful day,i lost my small white paper bag that contained my personal clothings which were lapped with a black plastic paperbag which was rapped well with a masking tape,
I would like to request if it can be traced in any of your safe lost and found warehouses stores,and i will appreciate.
Am looking forward to get a positive response from your desputable air carrier the soonest.
Kind regards,
James Thagana.
+181 7601 4275.

I want to refund my balance of one way trip out of my round trip from delhi rome delhi. While check-in at igi, delhi airport i request for assistance services at stopover and destination airports due to my eye sight is too poor but nobody can come to assist me at Doha as well as Rome. More over my flight QR233 is delayed and onward journey provided thru QR79 instead of QR87 and my stopover time was 5-6 hours at doha. Nobody can help us for food, assistance or beverages. So, i really disappointed, and wants to refund my return ticket as i can not want to face these type of service further anymore.

1. I purchased a ticket travelling from Barcelona to Melbourne (23/12/2012 via Doha)with Qatar airways because of their supposedly good reputation. I bought it at a considerablely higher cost than normal solely because of the 1 hour transfer waiting time at Doha.
2. The flight left Barcelona one hour late (16.30) which resulted in me missing the transfer at Doha. Knowing that the flight was arriving late, I asked the flight attendents for advice. They showed no interest in helping me and reluctantly told me to ask for advice once we landed.
3. Once landed ( at 23.30, 90 minutes late), I ran straight to the departure gate for the Doha- Melbourne leg only to see the gate had closed 10 minutes previously. An airport security guard directed me to the Qatar Airways transfer desk, where I waited 4 hours until I was allocated a hotel room where subsequently there were major construction works going on right outside my room. Needless to say I didn´t sleep.
4. When I purchased my ticket I reserved an emergency exit seat for the Doha-Melbourne leg because of the 13 hour flight duration. But when I was allocated a seat the following day for the replacement flight (23.55, 24/12/2012) I was given a normal seat without extra leg room. What´s more I was seated along side a man who was drunk even before the plane had taken off. It was visibly clear the man was drunk but the flight attendents continued to serve him alcohol whenever he requested it.. After seven hours he was so drunk he laid down on the floor between the rows literally beneath my feet for the remaining five hours. When I directed this to the attention of the flight attendents they did absolutely nothing.
Not only was this the worst flight I have ever experienced it also resulted in me missing xmas day with my family, which was terribly upsetting.
I hope to receive an immediate response from Qatar Airways informing me on how I am to be compensated for this maltreatment and totally unprofessional service. If I don´t recieve an immediate response with suitable compensation Iwill leave the manner in the hands of my lawyers.

I wanted to go back home for my vacation and I choosed Qatar Airways , since I was very happy with they services last year. I went online and went thru all the necessary steps as choosing the flight by the date, the time, complete the fields with my name, e-mail , phone number, last step was to give my card number and go on with the payment.

I’ve done everything as it was written, choosed the mode of payment debit card (because they have this option). I received a message on my mobile as I made a purchase with Qatar Airways and the money were no longer in my account. The only thing is that I did not receive any message on the screen with the ticket number or any confirmation on the e-mail.

So next day I start calling the Reservations and I spoke with 2 of their representatives plus I called twice in Qatar also, non of them could not give me a clear version of what really happend, but all of them just wanted to reverse my money back.

Guess what? I don’t need my money back, I no longer have them, they are blocked by Qatar. They can just go on with the payment and take it. Even if they will reverse my money, actually my bank assured me I can use them only after one month…so conclusion I have no money, no ticket, but i got so frustrated talking with so manu people that just adviced me to call here and there, that found only one solutin…and that was not what I expected…

I wanted my ticket, my plans of my vacation are totally ruinned now, thanks to who?? Probably me that I choosed this airline, all my friends and my parents choosed other options and bought the tickets online also and they had no issue….shame…

I will never fly with Qatar, I no longer want to hear about them, I already adviced all my friends to make other choices instead of Qatar…is not only about what happend but also their staff and the solution they found for me….that was no solution….my vacation is in one month and I don’t have a ticket and I don’t have my money either.

Thank you Qatar for believing that you are professional and my journey could be safe with you…..

I am seeking assistance and direction for a point of contact that may help me. My name is Gail Valencia Goldman. I am an employee of the United States Navy and doctoral student at Colorado Technical University. I was visiting India from February 9th to February 24th and on the 25th of February, 2012. My purpose for the trip was to provide and assist Shir Ganapati Netralaya (SGN) Eye Hospital in Jalna, India and helped the Gujarat State Network of People Living with HIV/AIDs (GSNP+) NGO with consultation.

I respectfully request a refund of $1,325 air flight and taxi costs and consideration for lost ticket cost on return trip fare previously paid from from New Delhi, India to the United States. This refund is warrant due to the unprofessional Qatar Airways employees’ behavior demonstrated on Saturday, February 25, 2012.

I arrived at the New Delhi airport to board flight QR233 at 04:10. Once I arrived and handed the guard my passport, he asked for my E-Ticket printout. I told him I did not have one and he instructed me to go to the end of the terminal to Special Assistance and request a print out. When I arrived at the Special Assistance counter no one was present, so I went to the Qatar Airways counter again no one was present. Finally, I went to the Visitor Assistance counter at the entrance of the airport terminal. Two workers were unsuccessful looking up my name, and after several attempts they returned my passport and I returned to the Qatar Airways counter.

A young lady was there, and I requested her assistance for a printout. She asked for my passport, which I promptly gave her. I also gave her the E-Ticket number 1578737928997/98. I had called my colleague, Mr. Kenneth Wall, who gave me the E-Ticket number he was able to look up on-line. After providing the E-Ticket number to the Qatar representative, who looked my name up, she returned my passport instructing me to go back to the Visitor Assistance counter to get a print out. I explained to her that I just left the Visitor Assistance counter and they were unable to locate my name. She waived for me to go over to Visitor Assistance.

I returned to Visitor Assistance counter and was told they could not find my name and that I should go to Qatar Airways counter. So I returned to Qatar Airways counter and asked if there was a way she could look my name so that I could get a print-out. She ignored my request eventually walking away and leaving the counter. I followed her and asked her to please help me. She gave me a mean stare and walked away leaving the area.

At this point, at least an hour had passed and no one returned to the Qatar Airways counter for several hours. A different young lady finally arrived, and I approached the counter and requested a print out. She asked for my passport, looked my name up and told me that my flight was cancelled. I was astonished. I asked her to clarify what she was saying to me that my flight was cancelled. She said that it was cancelled and I missed the flight. I explained that I had to return to the United States today and need instructions to rebook my flight. She ignored my request.

Disappointed and feeling defeated, I went to sit down when an Indian gentleman who spoke great English approached me and asked if he could be of assistance. His name was Mr. Harbhajan S. Gill. Mr. Gill also missed his flight and he stated he had been watching and thought that they were very unprofessional to refuse to help me. With his help, I was able to get an E-Ticket printout and additional information from the same Qatar staff member who previously refused to assist me. She instructed him to have me call Washington, DC at 1-202-719-0922 or 1-877-777-2817 for clearance before the airlines would reissue me a ticket; and that I would be required to pay a penalty for “No Show”.

I explained that I did not “No Show” and arrived for the flight but was denied entrance into the airport because I did not have an E-Ticket and could not get assistance from the Qatar staff members to understand I needed an E-Ticket printout to board the plane, and by the time it was understood, I missed my flight. I did not feel that I should be penalized for missing the flight. Mr. Gill informed me that he found this strange because they have access to a passenger printout and my name would appear on the manifest. Yet the Qatar Staff failed to honor my name on a passenger printout as well as assist me so that I could have made my flight in a timely manner.

I immediately did as instructed and called the Washington, DC number to follow up on obtaining a clearance but was informed the office was closed. Next, I was instructed to call the City Office at Kinard Place #43636000 or reservation at #07930616000. I called the reservation number at 07930616000 and was informed that I would have to wait for 7 to 10 days if I wanted to rebook my flight in Economy class or upgrade for ‘change of class’ but in both cases I would need to get a clearance from Washington, DC. According to the Qatar representative, my options were to upgrade for ‘change of class’ and pay a $170.00 penalty, $200 no show cost but that the Washington DC office would tell me exactly how much I would have to pay.

At this point, I started contacting my employer, the United States Navy, to see if I could get assistance to pay for these costs and explain that I would not be arriving to work as expected. This experience placed a financial hardship for these unexpected costs. Mr. Gill recommended that we leave the airport, which I agreed. We found a hotel room to leave our luggage and to continue making phone calls to reservation, and Washington, D.C. if I had to stay over the weekend. We also visit local travel agent offices in the village; and fortunately, were able to get tickets the same day from KAILASH TREKAND EXPEDITION PVT LTD. The cost of my ticket was $1,300 American dollars plus taxi. The travel agent was able to get me on a next day flight, Sunday at 4:10 a.m. Because I had to pay for a new ticket, I lost the monies paid for my return flight on Qatar Airlines and would like these costs considered as well.

I would greatly appreciate your consideration to reimburse my travel costs due to unprofessional customer service I received by the India Airport. Please contact me if you can help me or direct me to the office that can. I greatly appreciate any and all your assistance.

Subject: ill treatment by the Qatar airways official at the check in counter in Dhaka airport. I and my family have been traveling with Qatar airways for the past couple of years. And we have also travelled with other airlines as well. I have been travelling to Bangladesh from the past 31 years. On 8th of January 2012 I was travelling from Dhaka to Muscat with my family. Our flight was at 10.40am, although we reached the check in counter of Qatar airways at 10 am due to traffic. However when we reached the airport there was a man at the counter in the Qatar airways uniform, whose name badge was not there in his uniform.

He directly refused to check us in and as well as other two passengers. The other two passengers were there before us. With repeated request and pleading he did not let us in. We were still standing there. After 15 minutes the cabin crew arrived including the pilot. I requested the pilot to help us and the pilot asked the Qatar airways official at the counter to let us in as there is still time for boarding and he would manage it. But the Qatar airways staff directly refused. I also spoke to the aviation police and they said they would let us in before other as it was an emergency only if the airlines staff would check us in.

Everyone was ready to help us except the Qatar airways staff. The Qatar airways official told me to go to the Qatar airways office in gulshan and get new tickets for my family. Then I told him what if I cannot afford for the tickets, he said that’s not his problem. The Qatar airways staff behaved very rudely. He treated my family with disrespect. When I told him that one of the other passenger’s visa was getting expired on the same day he said that it is not his problem. And also before talking to the pilot I had gone to the Qatar airways office situated on the 1st floor of the Dhaka airport but there was only one person name MR.MONI there. MR.MONI also was not wearing a name badge and he was hesitating to tell his name.

And he as unable to tell us the name of the person in the counter. The person in the counter told me that he was the manager but MR.MONI told me that the manager did not report for work that day. So basically all the Qatar airways staff in the airport were playing with us and not helping me at any point. The final option left for me was to go the the Qatar airways office in gulshan. And having no other option in hand I had to purchase ticket of worth 78,000 Bangladeshi taka. When we went to the Qatar airways office they first told us that the manger was not there.The Qatar Airways Country Manager in Dhaka told us that they would take action within 24 hours and contact us. But till now there has been no response from them.

The Qatar airways country manager told me that since we were 20 minutes late on a humanitarian basis they would very well help us check in. I have also reported to the Qatar airways supervisor in Doha international airport and she was extremely sorry about it an asked me to lodge a complain online. My family had to wait on the streets of gulshan for 3 hours. As my wife is a hypertensive patient and has leg problem had to suffer a lot. When my daughter asked the supervisor in Doha whether on an emergency basis they would check in a passenger even 20 minutes before the flight she said YES.

So what does this mean? For what circumstances was my family harassed by the Qatar airways official? Who is to be blamed for this? When I complained to the Qatar airways official in gulshan he told me that he has never received any sort of complain from anybody. Most of the passengers travelling are of the labour class who do not know how to read and write.

Regarding the other two passengers, they reached the airport at 9.20 am, which is on time for check in, but there was no one in the check in counter then. Then at 9.40 am the same official arrived at the counter and refused to check them in. He said they were late. They are totally not in fault then why weren’t they allowed to check in. This is really unfair. And with no other option in hand they are forced to pay another 28,000 Bangladeshi taka each. They are poor people and not in fault, they shouldn’t be paying for this. And one of them couldn’t travel because he couldn’t manage the money.

The following are the facts pertaining to my bad experience with Qatar Airways. I complained immediately but they have refused to offer me any compensation.

1. I purchased a ticket from Expedia for a round trip from Denver to Colombo, based on a United reservation. My departure was Friday Nov.11 and my return Nov. 21.

2. My departure was from Denver through the Continental desk on Nov. 21, and they ticketed my bag straight to Colombo, where I collected it.

3. On my return I checked in at the Qatar desk at Colombo. The desk agent stated that he could not ticket my bag to Denver as his computer only displayed Washington IAD as my destination. I showed him my itinerary and explained to him that my booking was to Denver and that my baggage had been ticketed to Colombo from Denver. But he stated that he could only check my bags to Washington IAD. I was aware that I had to clear customs and immigration at IAD and would have to collect my bag at IAD, but like other airlines wanted Qatar to tag my bag to Denver. Their refusal or inability to tag my bag to Denver, shows either that Qatar does not possess a computer booking system operated by ordinary airlines, or that their gate agents are terribly inefficient.

4. My check in at Colombo on Nov. 21 was completed 2.5 hours before departure. The first leg of my journey was Colombo to Doha, and no reason has been offered as to why my baggage did not make the plane from Colombo to Doha.

5. I connected at Doha for my flight to IAD. At the Qatar desk I explained to the agent that my bag should have been checked to Denver not to IAD and asked her if she could change that tagging. She said she could not and that her computer showed my flying only to IAD. I gave her my itinerary and explained that is not the case, but she said I would need to collect my bag at IAD and re-check it to Denver. At no stage was it ever mentioned to me either at the desk or by way of announcement that my bag was missing or delayed in Colombo.

6. The flight from Doha was delayed by nearly an hour and arrived in IAD only at around 4:00 pm. This was too late for my scheduled connecting flight to Denver, on United 407 at 4:10 pm

7. After standing around the baggage carousel for nearly an hour there was an announcement through the public address system asking me to report to the Qatar desk. I did so and was informed that my bag has not arrive at IAD. The desk agent informed me, along with a number of others, that our baggage was delayed in Colombo and would only arrive the next day. They told me that I was informed of my baggage delay in Doha. I protested and denied any such notification. They were deaf to what I stated, and seemed clueless about my connection to Denver and were very unhelpful.

8. I had to participate and speak at a conference in Denver the following morning and needed to have access to my clothes. My bag was delayed entirely due to the fault of Qatar, and the least they should do is to offer me compensation (like other airlines do) to purchase some clothing. They have refused to do so.

9. Moreover, I had missed my scheduled connection that arrived in Denver at 6:07. The next flight to Denver departed after 10:00 pm and arrived in Denver well past midnight. My final destination was Boulder, and there was no bus or Super Shuttle running to Boulder at that time. I had to take a taxi that cost $100.00. It also left me physically shattered and emotionally exhausted following upon nearly 48 hours of flying, and the non arrival of my bag.

10. The desk at IAD, and Consumer Relation to whom I complained , have been totally unhelpful and refused to pay me compensation for the following actions attributable to the fault of Qatar:
a. Cost of dinner on the night of Nov. 21. My connecting flight did not leave till after 10:00 pm.
b. Purchase of clothing. My bag arrived only on the 23rd. Two days after my arrival.
c. Taxi fare to Boulder. There was no public transport because of the late hour.
d. Consumer Relations have denied all my claims to compensation.

I am a GOLD flying club member of Qatar Airways, inspite of this if you complain to them about missing luggage or anything all they do is give you the run around of how they are enquiring etc, and after some time stop emailing you back, so you get frustated and leave them. I travelled on Qatar Airways from Karachi to London, upon reaching London my locks were broken and my laptop was missing, on complaining they said they will enquire etc, on my return flight to Karachi and the same thing happened again , and I am still waiting for their Majesty’s response to my complaint.

I wanted to compalint about my last travel with Qatar Airways from Dubai to London (Flight # QR 0011 FROM Doha to London) , Where I traveled this time during last Eid Holiday (30/08/2011 and return on 02/09/2011) with my family (Wife and 2 Children) and after a long trip we were surprised that our baggage did not arrive to London and we were informed that it was delayed in Doha and will arrive with the next flight arriving London at 6:00 PM same day (30/09/2011) and they will be delivering the Baggage to us in our Hotel in Central London.

Unfortuanatly that was the only Baggage with us for the whole family as it was only a 3 day trip and the baggage was not delivered to us as promissed by the Qatar Airways representative who filed our complaint in London Heathrow Airport and that caused a lot of inconvience for the whole family specifically i had 2 kids with me (3 years old and 8 years old)who spent 2 nights with the same clothes considering the cold weather in London compared to that of Dubai and i was obliged to buy some additional clothes for them for All of us until the baggage was recieved only one day before our departure date spoiling our short trip becouse of an irresponsible and poor service with such an Air line company that was supposed to be reliable and at least meeting our expectation.

Apprecaite your consideration for the same and to provide me with your feedback.

وصلت على الرحله القادمه من دبي رقم111في يوم 14-5-2011الى مطار الدوحه في تمام الساعة20-3مساءآوتم انزالنافي مطارالدوحه بعدانزال الدرجه الاولى وركبناالباص حتى اوصلناالى الصاله في تمام الساعة 35-3وعند وصولناالى باب المغادره اخبرنا الموضف اناباب الطائره قداغلق ولايمكنكم الطلوع عليهامع العلم اخبرتنا موظفة الخطوط القطريه في مطاردبي انا انتضاركم في المطارلمدة 45دقيقة وعندالرجوع الى سوبرفايزرعلى الخطوط القطريه من الجنسية الهنديةلم اطلع على اسمه فطلبت منه اراحتنا واقامتنا في فندق على حساب الخطوط رفض بدون ان يقنعني عن السبب وطلب مني الانتضارفي المطارحتى الرحلةالي بعدها في تمام الساعه00-2بعدمنتصف الليل فضطريت ان استريح في قاعة oryx lounge بمبلغ وقدره 280 ريالآ قطريآرقم الايصال لرجوع والتاكد من كلامي 59375 فواسفاه من هذي المعامله من الخطوط القطريه علمآ طلبت المديرالمناوب في المطارمامن مستجيب للاسف فتمنى ان يحاسب كل من كان متسبب في التاخير وانصافي وارفع بشكاوي دوليآ لاكي تتم مراقبة الخطوط القطريه ومحاسبتها.وشكرآ على اهتمامكم.

Arabic to English translation

Arrived on the next flight from Dubai No. 111 on 14.5.2011 to the airport at 20-3 Madsaautam Anzalnavi Mtaraldoha Baadanzal first class Rkpnaalbas even Aouselnaaly hall at 35-3 and when Solnaaly door Departure Let us know Modv Anabab plane Kdaglq and Can you come up with Alihama science told us employee fonts ‘s Country in Mtardbe I Antdharkm in Almtarlmdp 45 minutes Andalrjua to Soparvaiseraly diagonal lines of nationality Alhendeplm look at his name I asked him Araanna and our stay in a hotel at the expense of fonts rejected without sway me why and asked me Alantdharvi Almtarany Rahlpali then at 00-2 Badmentcef night Vdatrit to relax in Hall oryx lounge in the amount of $ 280 SAR Qatriano. receipt to come back and make sure my words 59 375 Vosvah of these are the treatment of diagonal lines note requested Madiralmnob in Almtarmamn responsive Sorry hoped that hold all of the emitter of the delay and equitable relief and lift the complaints internationally Lucky is monitored Qatar Airways and accountability. and thank you for Your attention.

Dear Qatar Airways, sir, ur crew ID 30372 Diniz Natasha, from Goa-INDIA, had come to Goa on 27th of feb and she was supose to fly back to DOHA on 3rd of march, as she havin a flight to Thailand. But she did not come to Doha on 3rd, she came to Doha on 6th. Sir when i inquired and asked her she told me that from Goa only she gave a call in rosterin deptartment and reported sick. On top of all this she is sayin its easy to fool this airlines n even she say that she care a f*** for dis job at Qatar Airways.

It amazes me how much Qatar Airways spends on advertising an image of a 5 star airline, yet it doesn’t train or hire trained employees that are of high caliber. Their ground staff are a bunch of incompetent brainless robots! As far as Qatar Airways is concerned, a passenger is a nuisance; Unfortunately, no kind-hearted employee was willing to go beyond their presumed call of duty. Qatar Airways is not even a One star airline, its a worthless airline!