Popeyes Complaints Continued... (Page 7)

I paid 20.00 on a meal I was at the location in Irving Texas on belt line the cooking staff was all Hispanics and I had a10 peice mix it was not cooked long enough and every peice that we had was terrible and the staff spoke very little English my thoughts are Popeyes suppose to be hot and crunchy not warm and fatty could you feed your family chicken that's fatty.please do something about this location.it was about 6 other customers their that was upset the customer service was very bad they spoke very little English!!!

On June the 25th coming home from work I stopped at Pop eyes for the 10pc. Chicken for dinner when my Family and I sat down to eat the Chicken was so dry and tough we could not eat it, it seemed to have been cooked days before and warmed over several times it was awful I had to throw it out no one could eat it . I had visited Pop eyes before and had never experienced any thing like this. We loved Pop eyes but I do not think I will ever go there again. Dinner was ruined. The cost was $16.28 we could not eat the Chicken so I think I should get my money back. This Pop eyes is in Phoenix, Arizona at Central and Dunlap. My Address is Betty McBeth at 808 E. Missouri Ave Unit 339 in Phoenix, Ariz. 85014

Food horrible staff horrible and environment horrible I've had three people sick and ready to go to the health department

The gm dee talks crazy to her workers. Her boyfriend is a asst gm she has 2 nieces and one is 15 yrs old. She makes sure they get plenty of hours and she rearanges other ppls schedule so that her man can get off. Hes suppose to try new cooks which he doesnt. Her family does whatever they want with repercussions. She penelizes ppl who want come in to relieve her man. I have a child who works there and she slaves the younger kids and pay them only $7.75. She abuses her authority at popeyes. And she is rude. I want to say something to her but it would result in a bad situation. Showing dpecial treatment to her man and nieces is not fair to the workers who do eork hard for popeyes. I am looking into other methods to get my point across even the news if need be, especially the child labor board. So plz get ur gm together. Or popeyes will get a lawsuit i promise this.

This is not the 1st,2nd,3rd, nor 4th time I've came here and had a problem. No ones perfect but under these circumstances I've been several times and it seems like it will never changed. A manager contacted me after my 5th experience when the lady working drive thru decided she was tired of working and turned her head phones off so she didn't have to tale any more orders this was at 9:30 at night. As I pull up to the window she was very unprofessional and rude. She claimed they only had a certain kind of chicken and they weren't making more. Now this time I dont know why I gave them the benefit of the doubt and spent my money here again after that incident. I'm guessing cause the manager claimed the problem would be fixed. Everything was ok besides the fact that I drove all the way home to find that the sauce I asked for was not in the bag. These are careless mistakes! Customers are the reason they make a pay check but I'm assuming that doesn't matter to them, they're still getting a pay check right?

Had a horrible incident today at Popeyes.

We purchased our chicken at the counter and asked for small drinks. The lady at the counter handed us six small glasses, and when I asked how much to pay for the drinks, the lady at the counter said, "Just take them----as if on the house". Naturally, I thanked the clerk at the counter. My family and I began to fill our cups with soda, the assistant manager, Mr. John confronted my daughter with very disrespectful attitude.
The manager said, "You ask for cups of water, and you are getting cold drinks." The manager was rude, and was not respecting the customer who had just spent over $40.00 in your fast food facility. The entire experience should have been handled with a better attitude. The Manager, Mr. John, was not polite and was not correct to yell in front of other customers. The lady at the cash register should have been questioned before we were treated unfairly at this Popeyes.

The popeyes in Jennings was not a joyful experience. I would not recommend this place for anyone to eat in.

I went to Popeyes for dinner only cause I had a coupon location was 224 oak creek plaza in Mundelein illinois 847-949-4451 what a horrible dining experience from start to end the guy at the register seemed high red eyes smelled like alcohol he had hickeys all over his neck couldn't speak proper English didn't even understand how I want my food cooked to my specification the music in the back of the fryers kitchen was loud couldn't hear nothing waited long time to get my food which was disgusting from uncooked chicken cold stale mash and gravy and stale biscuit the guy and his co workers did not use sanitary gloves didn't wear hat didn't use any silver ware he did not apologize for his mistakes almost made me throw up in his face so I just threw the whole disgusting food in the garbage!!!!!! Totally unacceptable behavior very rude disrespectful negative attitude dirty lobby and kitchen and washroom obnoxious spoke Spanish with his workers constantly laughing like it was a big joke to them didn't care about there job!!!! I tried calling customer service over 15 times so far and no one from their cares they are also very negative rude disrespectful annoying liers false information it's like they dread getting out of bed to go work for Popeyes so no resolutions false promises no feedback no one makes an effort to remedy the complaints made against Popeyes they are ilirate bunch of cowards idiots!!!!! Plain and simple I'm surprised Popeyes is still in business they should all be fired and demoted !!!!!! So who ever is reading this serious complaint avoid Popeyes at this location save your money it's not worth it at all!!!!!! The Gm,DM,manager all are full of fake lies and bullshit!!!!!!!

I have lived in this area for over 29 years the thought of having a Popeye's close was very exciting. I have been in the new location three times and all three times I have left disappointed. The lack of management of this new facility is undoubtedly going to be the downfall of what seemed to be a great idea for a new location. When you first walk-in its impossible to know who is in line and who is waiting for orders. Its an absolute chaotic ordering system. Customers waiting long times for their order to be called. customers getting their orders out of sequence, customers complaining about excessive wait times, The customer service is enough to make you want to stay away from this location. The seating area is dirty, tables are not being kept clean, trash cans are not being emptied. On two occasions I have witnessed customers actually leave without their orders because of the chaos and manager not being able to keep control of frustrated customers. I overheard a manager tell a customer that if they had any issues the should send their dissatisfaction or complaints to Popeyes.com I will no longer go to this location even though its close to me, the thought of all those angry customers concerns me and the safety of my family.

The location I am talking about is the brand new location on the corner of Battlefield Blvd and Debaun Loop, Chesapeake, VA 23320 an unannounced visit should be made to this location by an independent observer to experience what the everyday customer is experiencing at this location during lunch hours.

I have just left your abbeville Popeye"s and I went through the drive through. I was asked to pull up and they would bring my order to me. I waited at least 15 min in my car no one came out. I went in to see what was wrong and the manager Craig Fontenot asked if i wanted it raw. At no point at the window or inside did he or anyone else tell me that they had to cook my order. I was on my lunch hour and was pressed for time. I was never given the option of having something else or an apology ever made for the time i spent waiting. Please understand the young people working there were very polite and good at there job. Your manger, however, left a lot to be desired. He could use training on how to deal with the public. I work with the public everyday in my job with the city of abbeville. If I ever was rude in this manner I would have been brought in to the mayor's office. Please give him the training he most certainly needs .
Sincerlyely Deanna Touchet

I just got off the phone with my daughter, Romayne. I knew imediately that something was wrong with her. She and her husband, Dave, decided to stop and eat at Popeye's on Wilkes-Barre Township Blvd. in Wilkes-Barre Township yesterday. I told her that she sounded "sick." She said she was up all night with the worst heartburn she ever experienced from the $16 meal that she ate at Popeye's. After taking heartburn medications, the awful burning sensation she had didn't even approve. She slept on her living room couch so she wouldn't keep her husband up because he gets up at 3:30 to go to work. She has a job interview tomorrow and thank goodness, it wasn't scheduled for today!!!!

Texas Roadhouse is across the street from Popeye's and the parking lot is always filled with cars, while Popeye's has maybe two or three cars parked in theirs. Something has to be done, or else Popeye's will be closing pretty soon.

Waxahachie, Tx. Store #11529, Sale #142485252. When I got home with our food it was mostly all wrong. Ordered Cajun Fish Meal, did not get it. ($5.95), Ordered 5 pc. Chicken Tender Meal ($9.29), got home with a 3 pc. meal instead of 5 pc. Ordered rg Cajun Rice ($1.99, did not get it. Supposed to have 3 biscuits, got only 2, supposed to have 2 honey, got 0 honey.
The way I see it, overcharged $11.98 because of food listed on the ticket that I ordered and did not get. Bill was $36.40 and based on what I got home with should have been $24.42. All due to carelessness. They were not busy, only 3 cars in the drive thru and I pulled over and waited on my order to be brought to the car. They had plenty time to get it right.
Because I was shorted food to feed my family, I had to make a quick run to Long John Silvers to pick up more fish and chicken.
This happened at 5:00 PM on Friday, 2/09/2018
Charles E. Smith, smith-chas@att.net, Phone 972-923-0511, I have been calling the store for the last 30 minutes but phone is obviously off the hook as it rings busy immediately after I dial

My wife and I went to the Popeyes store #2515 on 2/7/2018 at 8:53 PM. My check #545. We were served old chicken and her beans and rice were cold and my potatoes were too. My wife asked me to get her some ranch dipping sauce and so I went to the counter and asked a worker for some and she told me the worker out in the lobby that had been cleaning tables and emptied the trash cans would get it for me. They both laughed and the one that took my order and then had been cleaning the lobby went behind the counter and gave me the sauce. She never washed her hands and she didn’t have gloves on. My wife said she would not eat that. The worker went back to the lobby and continued cleaning. I saw her go into the men’s and then the ladies restroom and came out with a plastic bag. Some people came in and she went and took their orders. Never once did the worker wash her hands and I know they have a sink in there for the workers to wash their hands. We go to this place a lot but after this I don’t know when we’ll go back. I didn’t ask for the manager tonight and probably should have. We feel this is not good for business.

Last year I ordered a carry-out meal 3-piece leg, thigh and wing, spicy with coleslaw and a biscuit. Took my food home was eating the coleslaw and came across a big chunk of something that was in my mouth at first I thought it was just a big piece of cabbage that wasn't chopped properly but lo and behold when I pulled it out of my mouth it was a sharp-edged piece of corner of one of their plastic bags. I have called 3 times to corporate and they have never returned any of my responses. They are the most spinelesss and gutless company ever! They don't stand behind their product! They won't give you a refund! They don't offer an apology and they sweep it under the rug and they think that I'm going to go away? I have called 3 times and every time they said somebody would contact me. If you at Popeyes want to settle this matter finally, because I'm not letting it g; I could have swallowed that thing and cut the inside of my throat! But you people have offered no apology! You've given me no refund and you have just washed your hands of this. Well you know what karma is a bitch and it's coming back on your ass somehow. If you got the balls to call me at my phone number, instant message me and we'll see where it goes. Then MAYBE I'll think twice about going to your restaurant again. The ball's in your corners Popeyes, you can contact me through instant messenger and then we'll go from there. But if you once again blow this off, I am copying and pasting this entire review and I will post it on every social media network website that I can find just to let them know how slimy you are!

I went to popes and order chicken strips spand I order2 piece meal mild they gave me hot on both I call and told the manger and all she said was she was sorry I live to far to take it back this is the third time they have got my order wrong and I love popeyes

Hello, I feel like poeyes doesn't care about their customers, I feel cheated out of my 16 piece chicken...i purchased a 16 piece mixed meal, came with 3 sides, and bisquits...but the problem is, every time I order it, I get wings, thighs and legs that are very small, if its going to be that small..I feel like we should get extra pieces to up to the size its suppose to be... They were small, the thighs were as small as the palm of my hands, and I have small hands. I love Popeye's but I feel like the company us cheating your customers. I need to find somewhere to spend my hard earned money. I have pictures to prove it but I tried to attach it and keep getting message saying tbe picture is too large..

We visit pop eyes a lot getting two orders. Should there be two drinks with the meals? Or just one senior drink. That has happen many times
are there suppose to get two drinks?

I'm writing you about the Popeyes ar 369 Baychester Avenue Bronx NY store#7133. Every time there's a sale for chicken this store never have the sale. There's other Popeyes that sell 3piece chicken for $3.99 or the 3of a kind . The manager said they do not have the same sales as the other Popeyes. I thought ALL Popeyes carry the same thing & have the same sales I shouldn't have to go out my way to get Popeyes for a better price when ALL Popeyes sell the same thing. I'm very disappointed with this store that i will not be purchasing chicken from that Popeyes again

Went to Popeyes @ 1128 myrtle ave Bklyn ny on 10/20/17 around 3pm bought pop corn chicken special when I reached home a couple of hours later I opened box and there was about seven small hard pieces of chicken I called store 718-919-3541 and spoke with manger who was real nasty when I complained about the chicken and asked me what did I expect for 4 dollars to which I said at least eatable unheard food I have never experienced anything like that befor at Popeyes will never return to that store again

Customer service have very poor skills waiting in drive-thru over 20 minutes for order on 24th and North

I just left the Popeyes on 9 Mile and Kelly Road in Roseville Michigan I stood at the window for over 5 minutes no one never asked could they help me what I like to place an order people came up to the register turned around and walked away they were serving other people but they are not waiting on the customers at the window you are losing customers because customers are leaving because they're not being waited on significant amount of time I should not have to wait 5 minutes to place an order just to get some fast food I will find another location

I was at the Popeyes's store 8952 and served me some chicken with big peice of feathers on its and hair in the red bean and rice.and I have the picture to prove.my phone number is 3016961491

I purchased your 12 piece meal priced at 23.99. When getting it I noticed there where no biscuits, or sides which where to come with it. They where very nice, said they where sorry, and packaged up the rest of the order, then gave me a bill for $12.93 more. Well now that brings the bill up to $36.92. Again they apologized, but still didn't make it right. I love Popeye's, but this is nothing short of price gouging. The 2 young girls where doing the best they could, but really didn't know what to do. I certainly didn't want to embarrass them, so I just left. I sure would like to make this right though. Thanks Joe Stearman.

My order was number 3 (4 pieces) which came with a medium drink and fries. The order was "take out" with spicy chicken, white meat. The chicken was cold and was tough and the fries were uneatable. The store location is 11070 and the cost was $10.99. This was the worst meal at a Popeyes that I have ever had. I usually get food from a Popeyes at least once or twice a month. Thanks for listening to my feedback and hopefully the corporate offices end up reading this. They could sure stand to change their policy.

I drove through the drive trough at 610 cascade Ave SW Atlanta, Ga. 30310 and placed an order for 3 peace of SP chicken only with a biscuit. When asked dark or white meat by the worker, I stated 2 thighs and 1 breast spicy. The worker repeated my order back to me and asked me to pull forward to the second window. I payed for the order and waited at least 5 min. for her to return with my change, but no chicken yet. when she finally returned with my order, she stated that "They moving slow back there, I ant going to have these people yelling at me chose they waiting on this chicken." I drove away but didn't check my order until returning to the office. The order I received consisted of 2 chicken backs and 1 thigh, and a biscuit. I didn't know chicken backs was parts of the cut of a chicken, but if by chance it is I never asked for it. I'm not looking for anything in return, just sharing a noted concern on bad customer relations.