Pizza Hut Complaints Continued... (Page 8)620+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I had Called you're borgen location in Gig Harbor for pizza to take out. After making order was told it would be ready by 8.23 pm Arrived at time stared pizza wasn't ready as promised. Was about to come in at 8.30 when person handed order to my son. He put the pizzas in back seat and we drove home looking forward to our pizza. After opening box we realizes the pizzas were someone else order and not ours. I called your manager Alicia and asked her to bring us our order she insisted this could not be done and we would have to drive back to pick up.
Why would she ask us to drive back when she clearly made the mistake. I was not happy considering our large family usually spends 50 a order and order about once a week. From this location When I arrived you're manager was not only unprofessional she used profanity and told me my wife had called her back after my phone call and apologized for my getting so upset this was a blatant lie my wife was just upset as me she expected to have the person deliver to because they made the mistake. I believe this is a person that is clearly over head and doesn't understand customer service.
We order pizza every Wednesday night. In the special requests box I indicate I would like it cut in squares instead of pie shapes as it's easier for little kids to eat. Every Wednesday night it comes in pie shapes. Even though the manager there know we ask for the squares cut the employees don't read the order carefully. Last week when we arrived the manager told me the guy didn't cut it in squares but they had put another pizza in and would be about 3 minutes. He also offered me the other pizza cut in pie shape for free. Will the guy cutting it some how turned the pizza upside down when he put it (cut) in the box. He spent the next 15 minutes or more trying to put it in the box and arrange it in like a pizza (he wasn't the best at putting the pizza puzzle together.
I go home, which is less than 5 minutes away from the store with a cold pizza that was a big mess. Most of the cheese was pulled loose from the crust. So I got the pizza I ordered cut in squares that was a mess and cold and a pizza cut in pie shapes that I had asked not to cut that way and that was the only eatable pizza. Also we also other the wings special and ask for boneless wings and for two times in a row got home with bone in wings. We have two pizza huts in town but the other one is on the other side of town and takes about 15-20 to get to with traffic. I plan to not order from the convenient pizza hut anymore because I am tired of my order being wrong. I shouldn't have to go out of my way to get my pizza orders every week. I am not impressed with the manager that is there in the evening. The store I am talking about is in Oshkosh, WI and is on Jackson St.
When I placed my order for stuff crust with salted pretzel flavoring on my Pepperoni Lovers pizza I also added a note "more flavor less salt please" (not much room to be more descriptive). In the past this has worked, however this time, the crust was coated with salt and not much flavor. Plus, the pizza was over cooked and hardly any cheese.
First I placed a delivery order for the $10 box. Never received it so I called back & was told they couldn't deliver to my address after dark, but I never received a phone call to be notified about the order. I placed the order for carry out, I literally live 5 minutes away from Pizza Hut & when I got home to feed my kids I noticed the pizza & bread sticks were dried out and tough as if it has been sitting all day & recooked. I couldn't call yesterday because I was rushing to get to work & you guys were closed by the time I did call.
I live in new milford. You have a location in bergenfield (one town away) and hackensack (roughly two towns away) in new jersey. And neither of them deliver to me. My friend, who lives in the same town, managed to get delivery to her house, yet mine is now available? In the same town? Thats not right. So i ordered from dominos instead because they're in bergenfield (one town away) and have no problem delivering. Not only that, but my friend got her pizza today, and it was under cooked.
But i will not complain on her behalf. I am just very upset that two people live in the same town and yet one can get delivery and the other cant. I even called to make sure, and this woman answered the phone who sounded like she didn't even want to be there, and when she told me she couldn't deliver i didn't get any apology or reasonable customer service after the fact. Will never go to your establishment again.
I ordered 2 med pizzas from 888 Murfreesboro Pk at 4:30 Monday evening. One was a Hawaiian and the other was a meat lovers. The Hawaiian had jalapeños and the meat lovers had only sausage and pepperoni. I order from this location often and love Pizza Hut which is why I was disappointed with this particular experience. I very much dislike jalapeños and I do not see why I should pay for two pizzas that were wrong orders.
Last night we ordered from the pizza hut at 4048 Beechwood Blvd Pittsburgh Pa 15217. We got the game day deal, 2 large one topping pizza, 8 boneless wings, and breadsticks along with 2 2-liters. The pizza took about an hour, no big deal, I realize Sunday can be a busy day. When our food arrived I noticed they didn't bring our bread sticks, so I called the delivery driver who was extremely apologetic and said he would be back in 10 minutes with our bread sticks. During that time, my boyfriend ate a chicken wing and immediately pointed out there was something off about it. I bit into one and immediately spit it out when I realized it was raw. My boyfriend unknowingly ate a raw piece of chicken.
I called the delivery driver back who seemed extremely upset and again very apologetic and told me to call the store and talk to Marcus the supervisor. When I called , Marcus seemed more annoyed than apologetic but offered to send out a new batch of wings, which I took him up on. The second batch arrives with my breadsticks and I break one open.. Yet again it is dangerously undercooked, so I called back again to very politely point out that my wings still arent cooked all the way. At this point he proceeds to argue with me saying he checked the wings himself and they seemed fine before finally offering me an $8 credit. I accepted the credit because at that point I just wanted to be off the phone with him.
I never even mentioned the fact that my pizza was not hot when I got it. I'm not sure how I feel ordering from this pizza hut now knowing that a supervisor can't tell the difference between cooked chicken and undercooked chicken. My boyfriend has been up all night puking just from eating that one wing. Now instead of any type of refund, what I have is a sick boyfriend and an $8 credit I'm not sure I even want to use. Please do something about this, I would hate for you guys to have a lawsuit on your hands because people are getting sick from undercooked chicken. Also, a refund would have been nice since a lot of the food I ordered was either cold or inedible. Thanks.
I ordered one $20 dinner box tonight, January 9, 2016 at 7:05pm. It is now 9:40pm. I called the store twice and was put on hold for a long time and no one came back to the phone. Is there anything someone can do about this situation? Pizza took over 50 minutes to get to the house. The pizza was cold when it arrived and I had to heat it up. I have had many complaints about Pizza Hut so far.
I placed an online order and received the confirmation email stating it would be 15 minutes until it was ready. I showed up to the restaurant after over twenty minutes and stood at the counter. I stood there for over 10 minutes while several employees working never even acknowledged my presence. It wasn't until the delivery driver came in and asked if I had been helped was I waited on. I told him no and was told my order would be yet another ten minutes wait.
About five minutes later, I hear a crash and it is one of my pizzas falling off the oven conveyor and onto the floor. This was due to the employees (which there were four of) not paying attention. They seemed to be overwhelmed and I don't know why. They were not particularly busy. There was only one family in the restaurant dining in, and the waitress when not serving them, was standing around doing nothing and taking the occasional phone order.
After a total wait time of over an hour, (over thirty five minutes of which was spent in the restaurant waiting with my restless 4 year old daughter), I received my order and was given a small discount of a couple dollars. I found the staff at this location to be incredibly rude and poor at customer service as well as either inept or poorly trained. This is the only location close to me, and this will be my last visit there. I am honestly perplexed as to how this location is still in business. Very rarely do I have an experience so poor that I am compelled to send feedback, but this was terrible.
I am a Pastor in the Thomasville Georgia community and one of our members grandson transitioned (died) on the morning of 01-08-16 suddenly from a massive heart attack. He was a young man so this came as a surprise to everyone. The daughter of the young man's finance' is an employee at Pizza and what happened to her is my reason for filing this complaint.
The Pizza Hut employee's name is Aysha (not sure if this is the correct spelling) Young. She called the local restaurant to share the sad news and shared that she was not going to be able to make it to work. The acting manager (Jeremy Clark); who is acting as the manager due to the illness of the manager in charge Steve is out on medical leave. I overheard her share with her mother that Jeremy told her that her problem was a personal problem and she needed to come to work. She then asked if he could call someone in for her and he said, she has a phone and she could do that. While waiting to go pray over the deceased with the family, I overheard the young sharing her pain with her mom and I took it upon myself to call Pizza Hut on her behalf.
After being on hold for about 15 minutes, Jeremy answered the phone and I introduced myself and shared with him what was going on. Jeremy told me that the issue at hand was a personnel issue and he was not at liberty to talk to me about that. I shared with him that I understood it was a personnel issue and I was not inquiring about personnel as much as I was trying to reach out and ask for some compassion for this young lady and her family however, he continued to tell me that this was a personnel matter and he could not discuss it.
My problem is that I just could not understand how someone could be so heartless and uninterested in a grieving family and that bothers me tremendously. I am a frequent visitor of Pizza Hut the congregation I pastor is about 300+ who also patronize the local pizza hut. After hearing Jeremy share that with me and being so insensitive to this young lady and her family during this tragedy, I will never go in again and will share with all whom I come in contact the insensitive nature of the management of pizza hut. I pray this is not the stance of corporate. I do desire for someone to contact me concerning my concern of the management.
I can be reached by email at email@example.com or by phone at 229-221-2141.
I look forward to hearing from someone soon on this matter.
Anthony Q. Choice
I have no rating for the Pizza Hut in Fort Morgan, Colorado. On December 31, 2015 we entered Pizza Hut to dine in. We were just about sorted when an employee walked up and said "the dinning area is closed for the night". And she walked off. There were no apologies or any notices of any kind. We were treated rude and will not go back or order from there again.
Is the second time we have ordered takeout thin and crispy crust pizza that has little to no cheese and pizza sauce. The ingredients are just globbed on and not spread even. It has to be the cooked not taking his time to satisfy a customer. Its a shame, because we love pizza hut. Pizza hut on highway 80 in Forney, Texas.
Ordered Family Wing Deal which includes 16 wings and 2 orders of waffle fries and a large meat lovers pizza. Didn't receive the fries, wings were very small and the pizza was ice cold. Called the store -- Cocoa Beach 1-321-783-2780 and was informed the waffle fries were extra. Very disappointed in the customer service and quality of food. Will NEVER order from Pizza Hut again.
Pizza Hut at 4407 W Fuqua Rd in Houston, TX 77053. The phone number is 713-434-5566. This was the pizza place I ordered from!! Took a very long time. I ordered my pizza at 10:49pm and it said that my pizza would arrive at 11:19. It was after 12 o clock before the pizza came. I called the store multiple times and got no answer on what took the pizza so long to get here; also when my pizza did come my pizza was cold, and the driver had her music up loud waking my wife.
I placed an order online to feed my kids before I went out for the evening at approximately 6pm 12/31/15 and received a confirmation that my order would be delivered at 7:14pm. I received a text from my mother at approx 8:43pm that my order had not arrived.
I called the location and after being placed on hold for 15 minutes. A young lady answered and said our order was next to be delivered when the driver returned and to expect the food within 25 minutes. I get home at 1:30 am and was told the food NEVER came. I am attaching my confirmation email and I'm very upset because my kids were with my mom and did not eat dinner.
I was so excited to check the availability of my favorite pizza and see that it was offered in my area. I check periodically to see if the taco pizza is available and am always told no, so tonight when I went online and saw it was offered I was so happy! I placed my order online and was willing to drive 30 minutes to go pick it up. After leaving my home I received a phone call telling me that the pizza is not offered at this location. I don't understand why I can't order the only pizza I like from this area. Shouldn't all pizza huts be the same? I am so frustrated, not only because I got my hopes up for nothing, but because I was already on my way to pick it up. Especially since the web site allowed me to order it.
Called to order a pizza for delivery. Gave address to apartment complex, where pizza has been delivered many times over the year. The call representative that took the order was unable to locate the address, and sat on the phone silent with no resolve. The rep was asked a couple of times the reason why the address was not found, and had no answer. The rep was asked to reach out for help with finding the address, which returned no results. The call was approximately 6 minutes long before the call was ended as the call representative clearly had no customer service skills and couldn't get and order placed within a 6 minute time frame.
Order#: 3151223234149001181013905. Placed the order at 9.42PM using the Pizza Hut app online and expected delivery time was 10.26PM. But I did not receive till 11.15PM. And the driver called me at 11.15PM and wanted to deliver the order. Its almost 1 hour delay. I was not able to wait so long and was forced to order from a different vendor. Now i need to wait till tomorrow morning to fight for the refund. Worst customer service experience ever from Pizza Hut.
My friend ordered in right in front of me a large stuffed sausage & pepperoni pizza.He spoke to a lady named Jessica. She stated with tax and delivery charge it would be about $17.84 or $17. and some change. We eplained it would be paid cash. We took out a $20.00 bill and waited and kept waiting and waiting. Finally we called back to find out what had occurred. we tried several times due to a recording coming out the whole time and when they would pick up the phone they would slam it. Finally around 1:24am she decides to answer us. I explain to her the situation.
First she stated she never had that order on file and hangs up. We attempt several times more.She finally answers again and replies that she should not even be answering our calls at that time.I tried to explain once again her mistake.Then she tells me she did remember the order but that when she asked my friend if cash or credit that he hung up. I then told her I was going to file a complaint with Corporate.We are all human and mistakes happen but she lied and on top of it had a very nasty attitude. I have ordered and eaten in at Pizza Huts many times over the years. I am also a Marketer and with all due respect a person like that is not an assett to a company that deals with customers.
I argued with my bf about ordering pizza tonight. He wanted Dominoes, I stood firm for Pizza Hut. BIG MISTAKE! Haven't eaten pizza in a while and didn't realize the shenanigans that Pizza Hut now gives it's customers. Had the pretzel piggy pizza many times before (about 6 months ago was the last time) and wanted to change it up a little so I created my own pizza. I went to pick up the pizza and saw the woman dump a bag of spinach on top of my pizza after it was already cooked then put the balsamic drizzle on it.
I know I had never gotten a pizza with raw spinach on it like that so I asked her if that's how it was supposed to be when she brought it over and got an attitude from her for asking. "You have to say you want it cooked." "I've had pizza with spinach from Pizza Hut before and never had it raw."
"Look at the picture, you have to say it cause the company says it's too light and can fly around in the oven and get stuck." "Really? Wow, ok, never had a pizza look like this before." It was too late to argue and didn't want to put up with a disgruntled employee so I took the pizza and left. Tried to microwave the pizza since we are in a hotel room and don't have an oven and it tasted nasty, the balsamic drizzle burnt my tongue as well.
Take off the spinach and you have none of the drizzle at all so what's the point? When I went online I saw all kinds of complaints from people about the same things who were told a bunch of nonsense like I was....here's a hint...put the mixed in with the other ingredients so it doesn't blow around....better yet, if you have to specify that you want one of your ingredients on your pizza actually cooked and HOT like the rest of your pizza, give the option of cooked or raw spinach when the customer is selecting it instead of listing it in light font "fresh baby spinach placed on your pizza right out of the oven" and not even offering a button to click if you want it cooked and hot like IT USED TO BE.
Sad to say, I wish my bf was more adamant about going to Dominoes and I can honestly say that I have no want to ever order from Pizza Hut again.
I ordered Pizza Hut on line. I got to restaurant to pick up order. There was a young man at register. I asked was my order ready. He looked to see if pizza's were ready. There were no pizza ready. He asked a girl and she replied that they have been swamp and just because I ordered it on line did not mean that it would be ready when I asked for it. I asked her how long till it would be ready. She said 5 minutes 10 minutes maybe longer. She was busy and she had a big order in front of mine with an attitude. I told her to refund my money. I don't have to put up with her attitude. She turned register around and said see I refunded your card. She did not give me a receipt for either transaction.
I order some pizza's asked if they could please put some garlic butter spread. When the pizza's were delivered the pizza's didn't have the spread. So I called back to the restaurant and spoke to a lady manager it was maybe 5:30 pm. She was polite and offered to redo the pizzas which was fine. When the pizza's arrived my 20 yr old son answered the door while I was sick trying to sleep in my room. The driver demanded that he needed my signature on the recipient and that he needed to see me only.
I signed the recipient and called the restaurant at 6 pm spoke to a male manager and he said that's with the driver not with them. That he will have a talk with him. The manager said what the driver did was wrong asking for my signature when it was not asked by him or to demand that he needed to see me.
I'm sorry but after that i was very upset. We threw the pizza's away. Afraid that maybe the driver put something in them. There is dominos pizza, little Caesars, pizza patron, papa johns and others that my family is going to consider ordering from instead.
I've tried for 3 days to make an order online, only to get to the find a store section. And that's as far as it goes, the wheel just spins and spins. I had 1 bad experience with service and delivery a couple weeks ago, now this.
I ordered pizza last night from the pizza Hut here in lancaster ca on Avenue L (mind you this is not my first experience with them ) I ordered and the delivery time said 9:57 I called the store and made sure they could deliver by then, the lady said that would not be a problem since my fiance comes home for lunch from 10:15-10:45 . I waited it was 10:10 I called the store they said it would be here within the next ten minutes, waited it was now 10:30 and no one was here my fiance and I are both waiting.
I called again the lady rudely said I'll give you "ten dollars credit it ell be there soon " and hung up. The driver doesn't show up till 10:50 (an hour after estimated delivery and he says nothing to me just hands me my receipt to pay, hands me my pizza, throws my plant out the way and storms away. This is unprofessional, my fiance didn't get to eat and to top it off rude driver and rude lady at the store. I would love to get my refund and I don't know how to get it (no it didn't get my 10$ credit.)
Ordered a pizza to be delivered to the hospital I am currently at because I have 2 babies in the NICU. Estimated wait time was 1 hour and 25 minutes, which seemed to be a bit long. The pizza was set to be delivered at 8:05 p.m. and order was placed at 6:40 p.m. It is now 8:33 p.m. and my pizza is still not here which is causing me to be late getting into the NICU for my babies. This is ridiculous. I ordered 1 pizza, nothing else. The store is less than 2 miles from the hospital and it's taken 2 hours?! I'm incredibly disappointed and would like a full refund.
I ordered my pizza at 534 and my email confirming my order said it would be delivered around 604. At 624 I called the store at the lady who answered the phone told me she needed number and I said I ordered it online and then she got rude saying if I didn't know the number she couldn't help me I said okay and she still kept talking I had to raise my voice and say okay again. She then said well give it to me and I did. The lady got on phone told me she can give me 10 dollar credit for next order.
But they are first come first serve and my order is on way. I told them I didn't want credit. When the driver showed up and apologized for the delay but the burnt one of my pizzas and had to remake it. So the lady lecturing me about first come first serve was bull crapping me over their mistake but turning it around on me like I was impatient. Last time I ordered they told me the couldn't put cheese on fries. The Pizza Hut in Cleves gets no business because rude people and they can't get it together. To top it off my hand tossed crust had a flavoring on it and I had none ordered so they made it wrong any way.
I just had an order from the Pizza Hut in Shelbyville Tennessee. First, they were about half an hour late with my delivery. Second, the driver didn't even have a pen for me to use. Third, she forgot my 2 liter of Diet Pepsi. Fourth, the pizza was cold. Fifth, she took 40 minutes to bring the drink she forgot. Sixth, she brought the wrong drink & said that's what they rang it up as, when I have the email confirmation for my order. No coupons, no free dessert to try to make up for my experience, nothing. A pre-order for a pizza, cheese sticks & drink that took almost an hour & a half. I haven't had Pizza Hut in years, but decided to give it another shot. I won't be making that mistake again. Just thought someone should be aware of all these issues, their lack of professionalism & customer care.
I peered a pizza for delivery using the Pizza Hut app on my phone. The delivery time was for 6:40 pm tonight 10/06/15. By 7:15 I had still not received my pizza so I proceeded to call the store the employee put me on hold to find out what was going on when she came back on she said her manager said they wouldn't deliver to me after dark and that he tried to call and there was no answer which I had no missed calls or even a voicemail from the managers apparent call which he obviously was lying about I was then told my pizza was still up there as I could come get it and at this point the pizza has been sitting there for at least 40 mins and nobody wants a pizza that's cold and been sitting for a long time the managers name is billy and it's the Pizza Hut at 31& memorial in Tulsa OK
Pizza hut has recently reopened its west Central Ave and Grand Ave location, all in which I had been very excited about and have used on numerous occasions. However, I've found that the customer service is very, very, very bad. My family prefers pizza hut over any other, because we like it! Its so, so, incredibly disappointing that every time I get SUCH BAD SERVICE!! I've gotten both takeout and delivery, and my complaints are with the horrible answering services. I mean I am on hold as we speak. I mean come on my family would really hate to see this location closed again due to horrible customer service on the phone! Ive got each receipt from every order and my last three orders were not even relieved by the local pizza hut and i ended up having to reorder when I attempted to pick it up.
Also,the last time i tried to address my issues to the manager, Ive actually i was able to speak with someone, Matilda at customer service, and prior occasions ive spoken with Nora (HORRIFIC AND HORRIBLE CUSTOMER SERVICE!!) spoke with Barbara (and kept me on hold for a total of 45MINUTES) and i lost track after that! The resolution to my issue was that HEY, I was able to place my order. Wow! AFTER ONLY 41 minutes and 29 seconds this time! Also addressed the issue of messing up my order of the hand tossed instead of pan pizza and the local manager was able to help me with a discount on tonight's order & like i said i never have issues with the local store.
My family and I have been loyal customers of pizza hut for years (we love stuffed crust!). I really hate complaining, but this past year I have had SEVERAL issues with our pizza hut here in country walk, in Miami. We ordered chicken wings for family, one family member recently had surgery and can't have spicy food. We ordered bbq wings. We were sent HOT wings. Family member couldn't eat. On a separate occasion, we ordered pasta AND pizza. We were delivered pasta. When I asked about the pizza, they said to call back and order again. It's already dinner time. Second time having a problem, PROBLEM not fixed.
There have been two other occasions, where pizza has taken way too long to be delivered, and communication with ANY staff is impossible because no one speaks English. I live one minute away from our pizza hut (literally) it should NOT take nearly two hours to deliver pizza. At this point I am extremely dissapointed, and hope these problems can be fixed or else this company will lose our business.
First off my order was supposed to be ready at 7:26pm after arriving and paying I didn't get my order until 7:42pm 18 minutes after that's way past a reasonable ETA. There was 4 associates handling orders in the front of the store. I saw one of them put two pizza boxes on the shelf and I asked him if they were mine he said "no" another associate tried giving me someone else's order and when I told him it was incorrect he asked them same associate to look for my order then he got the boxes he put on the shelf earlier when I asked him if those specifically were mine. So it was already getting cold! Coming home I open the first box and it was incorrect it was mushroom, olives, and pepperoni. Being that I am vegetarian and do not eat red meat I was very horribly upset! I called the store 4 times! Only to get transferred to a busy line!
After over 2 hour wait (told 1 hour) 3 of 4 pizzas arrived cold...refused them manager never apologized and I asked when could I get a re-delivery he couldn't give me a straight answer. Canceled the whole order and called Jetts pizza. I will NEVER order pizza hut again for myself or any church functions we have. (Still waiting on refund to get in bank account)
Manager Michael Stacey was very rude! I just had a question about a promotion deal and when we began to ask questions as to why the charges were not deducted after following the guidelines he repeatedly interrupted my fiancé. So I asked for a refund and he hung up in my face. He has ruined my Pizza Hut experience taking business elsewhere.
Delivered 2 pizzas -1 which was completely wrong and not even close to what so ordered. Has to wait 40 minutes for new one to be delivered. Then the new pizza had (wavy brown hair) a hair that was in the pizza, like BAKED into the pizza. Honestly we experience an issue of some sort whether we carry out, dine in or have delivery about 1/2 the time. We keep saying we are going to stop going there and order more often from Mazzios or Marcos but I grew up on PH so it's loyalty and familiarity they keeps me coming back. But I am truly reaching my limit and my family is already there. We finally stopped going there for lunch buffet after church on Sunday's because the service was awful (one waitress for the entire restaurant most Sunday's) and they couldn't keep the buffet full.
I ordered the special 2 one toppings pizza box with the cookie and a 2 liter drink. I get to Pizza Hut and the girl behind the counter was so rude as can be. I went to pay with a check, Which I have done many times. Just 4 weeks I went and picked up 4 pizza's and 40 chicken wings, and paid with a check. Well tonight this girl was to busy to really wait on me and when I gave her the check. She said hateful. I do not accept checks. I told her, I just bought some pizza's and chicken just four weeks ago and paid by check. And she said your order is ready and I am not taking that check. You need to go get cash and come back and pick up your order as soon as possible before we threw it out. Real rude. I left pizza hut and went next door to kfc and brought supper no one there was rude and did not have a problem taking a check.I do not think I will ever want to go back it Pizza Hut again after the way I was treated, and the face I know they the Pizza Hut in Forrest City, Arkansas does takes checks. I have only wrote 8 checks in the last 12 months.
I ordered a meat lovers personal pan pizza with No Ham and No Italian Sausage. When I got my Pizza it only had 4 pieces of Pepperoni and very little Pork. Definitely was not a Meat Lovers Pizza. I called and asked why I got so little on a Meat Lovers Pizza , I was told "We do not substitute." So if a customer does not want something on their Meat Lovers Pizza they do not put more of the other things they do want (Substituting what they did not want). I called the 1-888 (Pizza Hut Number) where I ordered my Pizza, asked for a Supervisor and was told Pizza Hut does substitute. I called the 78th &State Location back and they saw my number on the caller ID, picked the phone up and then hung the phone back down in my face. They did this 5 times.
On the 6th call the pizza associate, Cion, answered and I asked was he the one that advised me Pizza Hut does not substitute and he says Yes! I asked for his supervisor, Christine, and asked the same thing- She says No Pizza Hut does not substitute. I advised I spoke to another Supervisor and was told Pizza Hut corporate does- Her response was it the call center supervisor or Head Quarter Supervisor. They offered to remake my Pizza (Funny Right). I advised No Thank You and went to another Pizza Hut located on 47th State and it was Perfect and the ingredients was substituted (and I did not ask them to.) Pizza Hut Company should be on the same accord.
We were informed it would take almost 3 hours to get our pizza. Pizza Hut is about 5 minutes from my home. Well we waited it finally came. It was freezing cold. They made the pizza 3 hours ago then delivered it three hours later. We never gave a good experience with this Pizza Hut. They should shut it down and poppa johns or little Caesars should take over that space. No will never order from Pizza Hut again and will tell everyone I run into and on Twitter. Shut down Pizza Hut you had your time. I want no star rating.
I ordered on-line a medium thin and crispy pizza with 3 toppings and toasted asiago crust flavor, 8 bone-in wings and bread sticks from the store located at 3952 3rd St South, Jacksonville Beach, FL. After delivery it was discovered that I did not receive the crust flavor as ordered, the pizza sauce had a bad taste and the wings were undercooked.
The entire order was wrong. It took an hour from when they said it was suppose to be ready for us to actually get out pizza. Then it was wrong. It was suppose to be light sauce and both pizzas had extra sauce and one was suppose to have extra cheese and it barely even had cheese. It was the worst service.
Came into the restaurant. Ordered one extra item and was told to wait ten more minutes. I SAT FOR 25 MINUTES because the counterperson rung up the drawer wrong and I had to wait to receive my food because it was "more important". When I finally returned home (a five minute drive from the restaurant) my food was cold. Also this morning I found broken glass in my pizza.
I ordered pizza well 2 and wings. The order was first cancelled then I reordered it 3 hours later. My delivery finally came wrong. Wrong crust wrong toppings completely wrong. I called the place no answer then hung upon after being hold on for a few minutes. $24.00 for the wrong food. I need a refund the store was in Dallas, Texas. 75237 On Camp Wisdom Red Bird Center location.
I went on the mobile site & found a deal for 2 medium any toppings pizzas for 6.99 each. When I typed in my address, it said that they were unable to deliver to my address so I called the location which is one and a half (1.7) miles from my home. I spoke with 3 different people on the phone whom each took my order, name address & phone number. 45 minutes later, I received one pizza and paid $18 for one pizza!
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