Pizza Hut Complaints Continued... (Page 7)620+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
On 4/24/12 at about 8:08p.m I submitted an online order for 1lg 1toppong pizza. After an hour went by I still had not recieved my order. I called the store and was asked if I could hold. I said that I would prefer not to hold, that I had been waiting on a pizza for an hour. I was put on hold anyway. After 6 mins. no one had picked up the phone.
I called back and was immediately placed on hold without even the oppertunity to speak. Another 3 mins. went by and I hung up and called back. I was told that ther was a problem with my order. The lady told me first that it had been cancelled, then that it had not been paid for(I paid online with my c.card), then that there was only 1 driver and she ahd been making alot of mistakes and my order must have gotten lost. She did offer to make the pizza and refund my c.card, but I would have to wait at least 35 more mins.
It is ridiculous for it to take 2 hours to deliver a pizza that should only take 10 mins. to make. I worked for PIzza Hut for a long time, so I am well aware of how long it takes to make a pizza from start to finish. This particular store is notorious for being short handed and I feel that the corporate officials are doing nothing to rectify this ongoing issue. As a patron, it is very dissapointing. As a former employee and Manager, it is emberassing.
On sunday march 25 my family celebrated my twin grandsons first birthday. My daughter and son in law bought several pizzas and breadsticks for the occasion. As we were eating my daughter saw a hair sticking out of the side of a slice of pizza. It looked to be baked in. She called the store on north sycamore, in sioux falls, sd and reported it.
The guy working, his name is ryan, was very rude. I am wondering if this is the type of person you want representing your company? If so, shame on you. I have worked in retail and customer service all of my life and the people coming in your door are paying your employees and keeping your business open. Its to bad your employees are not more polite, mature and responsible as there are several other pizza stores to choose from.
Also how come this particular store does not offer taco pizza when the other stores do? You should maybe look into this also. Good customer service, satisfied customers and a good product are the very things that keep people coming back and keeping your business going. I really hope this complaint meets the eyes of someone who genuinely cares and will investigate this further. Otherwise my hard earned money will be spent elsewhere.
About 2 weeks ago, i submitted a complaint to pizza hut, about the food i was presented with and the service. I went to pizza hut online to order a pizza and i was on their for an hour, trying to order and it kept not working properley, i checked that it was not my computer, it was the site. Then i decided to call them up, and i was left on hold for over 5 mintues, and decided to hang up.
Then i drove down to the pizza hut, and went in to tell them what had happened, and they said that my order had gone through, many times, even though it said it hadent on the website. I payed for the pizza, and took it home. The food was cold, and soggy and i couldnt eat it as it made me feel sick, it also had a big amount of base sauce on the pizza, and did not taste good. I have been to this pizza hut a few times and every time i go their the pizza has to much sauce on it.
I wrote this complaint 2 weeks ago and have not even heard so much as a apologie, i am really not happy about it, and dont expect to hear nothing back from them. The store is pizza hut in middle camberwell.
The pizza was awful only 2slices had meat on it , the other 5 didn’t have meat, green pepper, onions, olives on it only cheese. i called to complain since i had paid over $24 with tip, and it was plain after i had paid extra for more pepperon and sausage. when i went in to the store and brought the pizza back they were they were not interested in helping me reach a reasonable offer, they both the girl and man who came to the counter they made me wait at least 25 minutes while they said, they called the owner and they were laughing, the offered me back $8. I told them my husband was in the car and he is a disable vet, they could have cared less, that i need to get back to the car.
They informed me to take it or leave it. so i took it, but never again will i get a papajohn pizza.i thought papajohn took care of there customers i guess not. Upon ordering two pizzas and two stuffed cheese breads, my family and I were excited in anticipation. However, once we opened all of the boxes up, we were disappointed to notice there wasn’t any garlic sauce, one of the stuffed cheese breads were wrong (we ordered the bacon and jalapeno, and got just cheese). After our first disappointment, we had little hope for the pizzas.. Which once we ate them, we definitely decided that next time, we would just order Papa Johns.
One of our pizzas had way too much garlic, and not much else in the area of flavor. The other pizza was even more of a disappointment: the sauce was meager, the mushrooms were overpowering, and the black olives and cheese were seen, not tasted.
So my girlfriend called to have pizza delivered for when I come home. When I get home they sent the wrong pizza. So my girlfriend called and try said they would throw in free stuff. She said no she wants the pizza. So almost 40 minutes later she calls back and they said a customer must have taken it. So he was like well I want a pizza an to be compensated for. 1 hour later I call and the guy who she has been dealing with the whole time answers and tells me he has the pizza but didnt send it because “you’re girlfriend said she wanted her money back” I was sitti g right there.
He was like well I will send out this one I have. I said is it fresh and he said we made it for you and I said when 2 hours ago? He continued to say ” fine I will make you a third one” I questioned him as to what he meant by third one considering I haven’t gotten one right pizza yet. I’m sitting here still waiti f for that pizza. I can’t believe I had a 2 hour long wait just to get a pizza delivered to my house, what is the world coming to my friend?
I went to pizza hut today with the family. The kids enjoyed their meal and we enjoyed the salad bar too but the bowls were dirty and you could feel food on them, The lady did exchange the bowl but that one also had food on it. Also the pizza that we had was very greasy and I did not feel that it needed that much oil. Also there were two lots of cutlery on our table that had not been cleaned properly and I could not eat from them. Failing all this, The children enjoyed themselves and enjoyed making their icecreams, I hope somebody looks into the cleanliness a little more. Thanks.
I have without a doubt experienced the worse service ever from Pizza Hut Delivery in the UK. I ordered a pizza online like I often do; the order was placed at 18.50 hours. At 19.35 hours I rang the Pizza Hut where my order was being made to enquire on my delivery and to also ensure they had the correct phone number to call me on. First of all my order could not be found, then I was told it was out with the driver for delivery, the man I spoke to took my home telephone number in case the driver called him to locate the address.
By 20.00 hours the pizza had still not arrived, that is 70 minutes after ordering. At 20.05, I had a phone call from the driver who was unable to locate my address on the road in question. Despite the amount of orders, I have placed since moving into this new build property 18 months ago this is still a problem dependent on which driver is delivering. I gave directions as clear as possible. Five minutes later the driver called he was lost and had ended up further up the road on another housing estate. I talked him through directions and eventually some minutes later he arrived into the car park of the flats I live in.
Imagine my annoyance when my delivery was missing two bottles of drink, Pepsi and Tango. He took my receipt and said he would go back and get the order, but it might not be him delivering – was I about to encounter the same problem with another driver! I called the Pizza Hut again and he said he would send the driver back with the drinks.
In the mean time, I proceeded to serve up the pizza to discover it was cold and not even warm, how long had it been in the box, and in the delivery car, I ask myself? Baring in mind it was 80 minutes from placing an order to finally getting it delivered. Not only the pizza arrived in that state but the Garlic Bread and Chicken were cold also. Eventually the delivery driver turn up with the two bottles of drink (the same driver) at 20.35, some 30 minutes after the pizza was delivered.
Tried in vain to save the pizza warming it up in the oven but it just dried out and ended up being put in the bin alongside the Garlic Bread and Chicken Strips!
I live in Richmond Ky, and tonight I took my Family to Piza Hut. It was the worst Night Out Ever. We Ordered 3 $5.00 1 topping Pizza’s. The Pizza Hut Bread Sticks were hard and nasty. They never brung us any refills all the time we was there, the Pasta bowls ( Chicken Parm ) was Nasty. They all had a very bad atitude, and just threw the 2 pizza’s we had them to box for us. They almost hit the floor, and they refused to do anything at all about this stuff. I think I should be able to get my money back because of all these things happening. And I will NEVER go there again to Pizza Hut with my family.
I just tried to order a pizza from my local Pizza Hut using the special advertisement. I wanted a stuffed crust pizza with pepperoni and extra cheese. The total came to 14.00 without tax. Come to find out the extra cheese and the stuffed crust were extra. I do think that your ad is false and untrue, The statement any style, crust and topping should mean just that! I love Pizza Hut pizza but the false ads are very disappointing. I did not get the pizza.
I am an instructor at Jubail Industrial College in Jubail Industrial City, Saudi Arabia. It is not uncommon for me to treat my entire class of 38~40 students to an evening of free pizza just for fun in the hope that they can practice and apply all their English knowledge in conversation. Not only do I really love the taste of Domino’s, also the majority of my students prefer Domino’s to Pizza Hut. Anyway, on today, Monday, April 18, 2011 (a special day in that you buy one pizza and get one free as per advert on TV as well as the printed menu) I went to order and pay in advance for pizzas for a new class.
I came into the store as usual with a detail list already prepared so that the store would know exactly how many pizzas, types, crust and other side items. When it came time for me to pay I was told that “Doublemelt” pizzas were not included in the offer. In the past 7yrs, I’ve ordered and paid for close to 500+ pizzas. During this time, I’ve never been surprised at any charge until now. Today, I was told that “each pizza” that had Doublemelt crust would be charged as a single pizza. Asking why and asking about the TV ad and the menu bought about no change. I showed the manager in their own menu that there is only a charge of 5 SAR for the crust.
He politely told me that they are required to charge 42 SAR for a Tex-Mex Feast with Doublemelt crust and that I would not receive the other one free. At no time could he provide proof of this nor could he explain “buy 1 and get 1 FREE” in light of this situation and our conversation. There is a major difference in 5 SAR extra and 42 SAR per pizza simply because it has “doublemelt crust”.
I have read the entire menu in English and in Arabic and there is no mention of this extreme charge. The menu states “Super Savers Everyday” are valid for Classic and Italian crust. However “Buy 1 and get 1 free” is not a Super Saver Everyday. Buy 1 and get 1 free is ONLY ON MONDAY…not everyday.
From what was explained to me after everything was ordered, I could buy a medium Tex-Mex Feast and get 1 free for for 42 SAR. If I get Crunchy Thin crust, there is a 5 SAR additional charge. I agree, as it is clearly stated in the menu. Now, if I order a medium Tex-Mex Feast with “Doublemelt crust” I must pay 42 SAR and I do not get 1 free. That is not what is stated in the menu. Perhaps, someone higher up can look into this scam and explain it to me. I have no complaint with the manager. He was in fact very professional and polite which is welcomed and appreciated.
In closing, I have no plans to go to Pizza Hut because of this situation. As stated before, I actually do love the taste of Domino’s much better, but I am very disturbed by everything I’ve already mentioned above. Perhaps, what I will do is simply stop buying your pizzas seeing that the advert of buy 1 and get 1 free is NOT what is actually happening. Please get back to me as soon as possible.
We went to our local Pizza Hut, Oberlin KS 67749. Ordered a personal pizza a head of time for our daughter so it would have time to cool. 10 minutes later my husband and I placed our order. The waitress did not take our menus. When we got our salads we waited for a while and had to get up and get our own silverware while I was doing that I took back our menus. My husbands order and our daughters order showed up at the same time. Pizza still too hot for a 3yr old. Then by the time they finished their food we heard the cook say he just put in the pizza rolls (my order)had to wait more 10min for mine to cook. Just got it to go by the time is was done. We did not receive a discount or even an apology. Looks like pizza hut won’t be getting our business for a while.
Ordered a Spinach Alfredo thin crust pizza last night from pizza hut. This thing that showed up at my door 5o minutes later was absolutely the worst pizza I have ever gotten in my 44 years. First it was cold, so cold that not even the Microwave could save this thing. It tasted like cardboard, absolutely disgusting. I took a bite and ran the rest of the pizza out to the dumpster. I have ordered from pizza hut before and gotten a good pizza but after this I will never order pizza from them again.
I was online and noticed a free $50 gift card from pizza hut if you signed up and purchased a living christian CD and subsequent monthly membership. I purchased the cd and then never received the $50 FREE gift card from pizza hut. Naturally Pizza Hut denies there was such an offer online! So I returned the living christian cd and they want to now charge my account because they said I never returned the cd even though I have proof the cd was returned by the post office. I will fight this one for all of us who make mistakes buying stuff online! Pizza hut really screwed me on this one and I still can’t believe this!
I went online to pizzahut.com and ordered my pizza at 6.30pm and to be delivered in 50 minutes. It’s now 8.30pm still no pizza has arrived, I rang the pizza hut location in Brassall to be told that it has not left the store yet. I have a small child who wants his dinner,and should be in bed already…Please explain why I should ever order anything from Pizza Hut again, period. A company should be able to keep a website up and take track of orders being delivered, or they shouldn’t have a website. I expected to be treated with better customer service, and expected something other than problems from Pizza Hut.
Ordered at 5:30 and didn’t get the pizza till 7:30. The driver seemed like he didn’t care. He gave me my food and I handed him $30; my order was $25. Instead of even pretending to get change while waiting, he said “There’s your food.” Normally I give the Pizza Hut drivers the change. But to expect a $5 tip is ridiculous. I get my food and realized he never gave me the 2 liter that was supposed to come with it. He was long gone and he never called or tried to rectify the situation. I finally get down to eating and the pizza is stone cold. I realize pizza is hard to keep warm in Alaska, but Pizza Hut could at least try to make an effort.
He had another 3 or 4 orders in the same bag and obviously had trouble organizing the orders. This is the third time I’ve ordered from that Pizza Hut location, and the second time they were extremely late and messed up my order. Needless to say, this is the last time I order from them.
I ordered a pizza from the pizza hut on 2222 in Austin tx, and they told me it would be 40min. I called them back after an hour and the guy says “I’m sorry sir we dont have you in the system” so I was talking to an operator when he told me I was on the way? Due to yalls lack of customer service I will never order from Pizza Hut again.
We went to pizza hut in abbotsford and ordered some pizza and when we got it it had almost no toppings. When we complained she waved her hand at us and said thats just the way kitchen makes it so your basically going to have to deal. I couldnt believe it. Then when you go make a complaint to head office they send the email to the store and of course no one responds.
Plus when you go in for their buffet you always end up standing around because when they run out of stuff they take forever replacing it.
Horrid place. Customer service just isnt what it used to be.
I paid for a pizza hut pizza over the phone from work because my child was hungry. I was never contacted about mistake it was until i went down there. The girl had a nasty attitude when i told her i was going to complaint with corp. She laughed and said whatever they was franchised! Tonight i ordered my pizza hut pizza @ 7:51 i got it at 9:20. Worst of all it was cold and burnt! The wings tasted kinda like rubber! I called to complaint and they never apologized or faked at least understanding the issue. I spent almost $40 and pizza hut was nasty!
We ordered a medium pizza hut pizza with three toppings witch where pepperoni ham and extra cheese. We then drove 11 miles to the nearest pizza hut to pick it up. When we arrived at home with the pizza we found it did not have extra cheese only three pieces of ham, and only three pepperoni. What a rip off and it cost us 11.66 plus the gas to pick it up!
I had guests at home. So we decided to order Pizza from Pizza Hut, our Guests were charged up. In spite of asking him repeatedly, if the quantity that I was ordering was sufficient, he said the non-veg pizza was good enough for 3 people. It was such an embarrassment when we took the pizza delivery, that we found the pizza was not sufficient for even 2 people forget 3 as suggested by Pizza Hut. He was in such a hurry of taking the order that he forgot giving suitable recommendations to the customer, that was definitely the worst delivery experience ever, thanks Pizza Hut Delivery!
When I placed my order at the store and I waited about 15 minutes. My pizza was ready but the cashier missed one of my order and I asked as where is my cheese sticks. She said she forgot to add that order. It was big disappointed as I like to eat my pizza very hot. She placed other order and made me pay for her mistake which is ok. I asked as how long will I have to wait for cheese sticks to be ready and she said it would take about 7 minutes. I sat and waited more than 15 minutes. When my cheese stick ready after 15 minutes and I checked the cheese sticks and it looked very OVERCOOKED as it was very dark brown and hard.. I was so angry!!! My dinner turned horrible.... no pleasure!!
P.S I tried to enclose a picture of cheese sticks but appear to me that your web site is not working correctly when I picked a picture to download but it came out as a different picture.
Ordered hot wings and BBQ wingsgot only hot for both orders.
An hour after my delivery was supposed to have come, I called to see why it was so late. Paul, who identified himself as the shift manager, gave me 3 different excuses as to why my food hadn't arrived and they were all MY fault. His disposition was rude, argumentative and defensive. No solution was offered until I asked if he planned to resolve my order not being delivered. At that time, he told me he could discount my order since 'That's what I was getting at anyway'. I told him no thank you. I typically order pizza or other menu items twice a week from this store. Never again!
I ordered the 10 dollar any way you want it pizza. Although I could get a Supreme I was not able to get a simple cheese pizza with extra cheese without an upmcharge. Your company originated in Kansas and I have taken great pride in that. I ordered your food even when quality became an issue. And it is an issue in a lot of your stores. Your company could not wven provide the most basic pizza order without reneging on your sales offer.
I will NEVER purchase anything from your company EVER again. I don't expect to hear back from you. It appears you care even less about your customers than you care about your product. I will also denigrate your product every time I have the chance. So sue me. Truth is a great defense to what you offer.
1. 90+ minutes for my pizza and chicken
2. food cold
3. wrong chicken (wrong sauce)
4. 90 minutes to get replacement chicken
5. surly person on the phone
Complete failure of service, super disappointed. I want a full refund for my order (24.65) and I want coupons for future orders - absolutely ridiculous you charge delivery charge and give such pathetic 3rd world service.
Feel free to call me - 818 516 1200
Hi, my wife called in an order as she left work. We do this at least once a week, sometimes twice. She picks it up and brings it home. Well....this time when she got it home, I hear her in the kitchen say "what the heck' ! I went in and the pizza was as thin as a piece of cardboard, the crust was hard, no sauce, very little cheese. It was almost a bread frisbee. I refused to eat it, my wife tried...she took one bite and said don't even try it.
So we took it back, and the manager Daniel, right off was a smartellic about everything. He said it's been put to long I can't give you you're money back. My wife said I come here all the time, and you always show it to me and this time you didn't, so you knew something was wrong with it. He immediately called my wife a liar. So I stepped in, and I was pretty upset at this point to have some little smartass teenager calling my wife a liar. I told him she just wanted her money back and we will go elsewhere from now on. He just laughed and said ....that's not gonna happen. I asked him what he could do...he said they could make another two for us. I said there's no way in hell you all are going to remake something for me to eat. And he said well then our business here is done. By this time I was steaming. I asked for the manager, he informed me that he was the manager and what he says goes. I lost it, I did say to him that he better f'n apologize to my wife. He said that wasn't going to happen and for using that language in his store he demands I leave. I said that's not happening. My wife stepped up again and put her hand on my chest, he took the pizzas to the back, and walked back up to the counter. My wife said you are willing to do nothing to make this right ? He said I told you we could remake them but that's it, they have been out to long for a refund. We live about 45 minutes away from this place.
So I asked for his boss's name and number and a number for corporate, he informed me that his boss was out of town and was unavailable to take calls....nice try though.
Yes he said that.
So I told him I want my pizzas back so I can show someone what we were expected to eat, and I wasn't leaving til I got a number for corporate. He said Oh....now you want your pizzas, I thought you didn't want them. I said I paid for them, I'm not getting a refund, they are my property. He went back and got them, tossed them on the counter, put a piece of paper on top of the box with the corporate number on it.
By this time a gentleman walked in with his lil girl, and I apologized to him for the inconvenience....the gentleman said no problem. I opened the box and showed him our pizza and told him to make sure and check his when he gets it. He told me that ours looked disgusting and he would double check his.
The manager, then told me again to leave his store. I informed him of all the negative feedback they would get from my stores. He said 'whatever....leave'. My wife had already walked out crying.
Once again I said you are going to do nothing ? He said I offered to make you another two, and I offered a credit. My wife was standing at the door and came back in. She said you never offered me a credit, and he said I sure did. Again, making it look like my wife is a liar.....he never offered a credit. So she handed him her debit card, and he smiled and said I don't need that....I'm not giving you a refund. She asked what a credit was then, he said he would give us credit towards our next order. I said ok, and we can go to a different Pizza Hut ? And he laughed and said 'nope', 'just this one'. I said nevermind we will never be back at this store. I informed him of my name and where my store is where I could be found. The other two employees that I saw there were one that was first at the counter, that ran to the back and never came back. And the one that was actually working in the back never said anything.
Anyway....I find this unbelievable that anyone would treat a customer this way. Especially a customer that has been buying from you for a few years every week. And his mouth is going to get him and this store in alot of trouble one day. I stayed as calm as I could because my wife was there, then there was a child there, if I was by myself this would have escalated into a whole different outcome. I'm glad that didn't happen, but just in disbelief that someone acting like this is not only working with the public....but a store manager as well.
If my stores treated people this way....I would be out of business.
I don't know what has changed in this store, we have never had a problem before.
On the ticket, this is store #014321
3610 Springhurst Blvd
Louisville, ky 40241
His name is Daniel
And we will stay on this until there's some sort of satisfactory resolve. I personally would be happy for me to not be around him at all, but he should be made to at least apologize to my wife for talking to her the way he did, and for calling her a liar.
Visited Pizza Hut in Humacoa Puert Rico on 08/05/16 at about 5:30 pm. I went in the store and placed an order. The employee ask me if I had a coupon. I told her no. While she was placing the order I verified my purse and indeed found I had a book of coupons they had given me on a previous visit. The employee had already placed the order, but she said it was a ok she would cancel it and process a new order with the coupon. She called the store manager who came with and attitude and rudely ask her what she wanted.
The employee explained the situation. She looked a me with an attitude and told me I am going to do you the favor this time but next time you come in you better notified first that your going to use a coupon. I told her what are you talking about that your going to do me a favor I don't understand. She told me again that she was going to do me the favor. I told her once again I did not know what she was talking about. The store was full of customer and it was very embarrassing for me.
Seeing the attitude she had towards me and the employee I decided to leave the store. I am not used to use the so call coupons. She acted like if I was asking for free food. You should look into this and what kind of people you have employed. I had visited this Pizza Hut in the past and the employees have been very polite. I can't say the same for the manager that was that day in the location. Unfortunately I did not get her name, but I guess that with the time and date provided you will be able to contact her and tell her how to treat people with respect.
Pizza Hut located in Humacao Puerto Rico near Sam's Club.
This store always forgets something from our order every single time it never fails we always get the meaty marinara sauce for 4 which comes with a set of breadsticks and we usually order an extra set, the cheese breadsticks, and they always forget one or the other either the regular breadsticks or the cheese ones. This happens even when I call the store after placing the order to remind the workers and ask not to forget. Never fail something is always missing and no I swear I'm not exaggerating something is always missing! Well this order I decided to not order the extra breadsticks and try the s'mores cookie thing I ordered the family pack for 4 pasta and the s'mores cookie and I added an order of marinara sauce which doesn't come with the package deal.
The driver shows up which was very polite and said the manager made sure the marinara sauce was in here and I look to 1 box with the pasta, the s'mores box and the marinara no breadsticks and I asked please don't tell me they forgot the breadsticks and she said I'm so sorry I don't know why they would have sent marinara with no breadsticks that seems kinda silly. And said that she would go get them and bring them back which she did. But the problem is this happens every time we order and it's so frustrating.
Once in a while I could understand but it's not its every time! And when I call it's always I will credit your account or send what was missing which the rest of the food it was meant to be eating with is cold by the time it gets there. Now I would just like someone to please tell these workers to pay more attention and if you was to look at our account you would probably see all the problems if they even put them on there.
Purchased two pizza dipper pizzas ordered online well in advance on 8/1/16. Order was delivered on time but, when order was received I only received one. I called back and explained situation I was told when the driver return they will have missing pizza ready and the driver would bring it back. I wasn't told the actual wait time so as I wait i inspect the pizza that was delivered and the quality was horrible, it looked like it was thrown together.
Forty-five minutes pass still no return drive. I go to the location 715 Boulder Hwy, Henderson NV 89015. I take the delivered pizza and walk in and explained who i was and asked for manager and show them quality of pizza and the took it back and I am thinking they remade both. 20 mins go by and my order is ready. I was only shown 1 pizza. I get home and gave my children their specific pizza and I open the box for my husband and myself specific pizza.
It's the same poor quality cold pizza that i had to reheat in the oven. I was told I had a credit for the purchase amount. I really don't believe that. I felt taken advantage of and i paid my hard earned money for this
I placed an order online for four medium pizzas. Three of the pizzas were hand tossed and one was thin crust. Once I arrived home, I was highly disappointed that all four pizzas were hand tossed. They never read the special requests such as pizza well done, extra sauce, light aauce, etc. Every time I visit the Pizza Hut in Minden, LA, my order is either incorrect or the quality of food is lacking.
I ordered a care your order online for your Niles store. 745 Youngstown road Niles Ohio. I had an online coupon I received for completing a survey. The coupon was for $10 off an order of $20 or more. I didn't put the code in for my online order. I didn't realize I needed to. I took the coupon to the store and they refused to honor it. I refused the food. I order pizza and other food from this location several times a month. I probably spend over $400 a year there. I won't be ordering anything from Pizza Hut anymore.
Every time I order from this location it's a problem. They don't get my order right , it takes too long for delivery like 2 hours. I ordered my pizza at 7:41 p.m. and it's now 9:38 p.m. and I still haven't received my pizza. Then when it gets here it's cold. Once I even had the driver to tell me he had to go back and get the rest of my order from the restaurant. I order extra cheese and I don't get it. I even stopped ordering from Pizza Hut and started using Papa John's, but I decided to use them again and I'm getting the same bad service. I need to be compensated for my getting such bad service when I was a regular customer. I am located in Meridian, MS. The store I'm referring to is on North Hills Street.
I am highly upset with Pizza Hut. I had to cancel my order 3 hours after I ordered it due to the fact that I never received it. I talked to the 'Manger' of that night and she proceeded to give me a credit of $25. I greatly appreciated it and was accepting. Today I tried to use that credit which for the record, I have not ordered since July 2nd which was the day I received my credit. I was then told that I did not have a credit of any kind. This was a shock and I assumed it was some sort of a mistake.
Well, they told me that there were no records of me placing an order on July 2nd and there were no records of me ever receiving a credit. Well, I have phone records and an email both proving and I did in fact order on July 2nd. I asked if there was any way to get this cleared up and she told she could do nothing because her records said otherwise. More than likely, I and my family will never be ordering from Pizza Hut ever again because I find this to be absolutely ridiculous.
I ordered dinner from one of our Pizza Huts here in our town. The driver who delivered it to our door was covered in either cat or dog hair, his shirt looked like it was alive there was so much hair on it. The third bite of pasta my husband took he found a six inch hair in the food he was eating. It was from someones head. I will never order again from Pizza Hut. It was disgusting.
Well I put my order in at 7:32pm after 9:00pm I called the store tell them I haven't got my order yet the lady said they left with my order. Ok, she didn't say she was sorry are why they are running later she was just like ok they are on the way. Now I know Pizza Hut is busy and all and at the same time they are right down the road from me...now I just NOW got a phone call it 9:30pm asking if I still want my food (Well yes I paid for it) the she say he just got back he couldn't find the lot# if that is the case all they had to do is call my phone and ask.
I know my number is on the paper he is reading off of now this is the reason I don't eat out this is to much and I only order out because my kids wanted something different for now on if I have to fix pizza myself. I will this is bull then she talking to me like in the problem really all I wanted to do is eat pizza and have a movie night with my kids hell its time for bed. I have work in the morning it's 9:41 and my pizza just got here really what a hell of a night and my food is cold.
On Tuesday June 28 I bought super supreme and buffalo wings on El Camino and Northgate store. The buffalo wings smells spoiled. It smelled like spoiled chicken meat. I didn't have time to go back and complaint about it. I still have the chicken to prove it because nobody wants to eat it. I dont want refund, I just want Pizza Hut to serve fresh food.
I called in to order a pizza on 6/7/2016 @6:54pm. I specifically informed the employee I Absolutely don't eat pork and I want to order a large stuffed crust cheese with hamburger xtra cheese pizza. When I picked up my pizza the 1st time I doubled checked to see was my order correct but when I opened the box, there was no hamburger on my pizza so the employee apologized and offered 2 prepare another one with meat on it.
When it was "So Called Cooked Fresh" I got home ate 2 pieces but realized the meat tasted bad and 1 1/2hr I became extremely ill. I have severe vomiting and extremely bad stomach pains. If I'm not feeling better I will have to go to the hospital.Attached below is a picture of my receipt of purchase and a pic of the meat that Supposed to be hamburger. I plan on having this meat examined by a lab and pray this experience happens to anyone else.
Last Sunday I went to Pizza Hut on bluebonnet and Burbank. I told them I wanted a pizza for carry out and told them I WANTED hut flavor crust seasoning. To make a long story short, I got there late because of traffic and gas, and I told them this. Got the pizza paid for it, had no seasoning and crust was hard as a rock. They said it was because I got their late, but I explained how could me getting there late affect the way the crust tastes and being overbooked?! They had an attitude and offered me another one but I refused!
We ordered pizza and wings and from our local Pizza Hut in Austintown Ohio. First let's start off saying the pizza was great and everything we order was there and right. But when we got to the wings we were really depressed. The wings were so small the mushrooms were bigger than the wings. Thanks for understanding my concerns. I have added a picture.
I order a family pack and for one got the wrong food after a seriously long wait. I had a game to get to so I just took the wrong food. It really sucks because I had a crowd of people I was feeding and did not have the appropriate food for them. The food I ordered. Since it took so long to get anything. I just took it to get to the game. I feel shorted and done very wrong. Can someone fix this situation and comp me for my meal.
I would actually provide 0 stars if available. We had to pick up to a location on Pershing ave in Stockton, ca. We ordered a large pepperoni and mushroom, and a large half cheese half vegetable supreme. It also said it on the website. Well when going home the pepperoni pizza was burnt and we didn't get half cheese on the other. We called and spoke with Joanne she said we can get a new pizza but would have to drive back the location was filthy at this point we wanted money back she stated we can call corporate very rude and not customer friendly. I will not come back to your establishment and after looking at Yelp she has received many complaints which is not surprising.
My name is Kayla Pierce my husband and I order from our local Pizza Hut (2903 Richmond road Texarkana Texas 75503) order number 3160501205530001181316314. We had our food delivered and paid with my credit card the order came to 13.80 and we left a 3 dollar tip for the driver which the total would come to $16.80 I checked my account and the total says $19.00 we went to the store and the manager (April Giles! Looked at the ticket and you could see that the driver marked our the 3 dollars to increase his tip. The manager shrugged it off and nothing happened! I am furious that is stealing and something needs to be done!
I'm not usually one to complain, this is actually the first time I've done this, but the pizza arrived with the cheese and pepperoni smeared across to one side, the sought seemed undercooked in the middle and while I don't expect pizza to remain horizontal when held but each slice drooped like it was reaching for the floor. I was really looking forward to pizza cause I love Pizza Hut, but I can't eat this and I'm not pissed or anything, it happens. I also have major anxiety over talking to people on the phone so calling the store that delivered isn't an option, I also don't like confrontation. But I would like to see if I could get a refund of some sort. Thank you.
I would like to make you aware of a situation I experienced while dining at Pizza Hut in Silsbee, Texas. Last Friday, around 9:30 pm, my family & I finished our meal & everyone but myself left the building. After exiting the restroom, the Assistant Manager, Thomas Griffis, was cleaning the table, yelling profanities directed towards my family & I. It was very dramatic & unnecessary to curse & call us F**king Faggots, among other things...It was not our intent to leave a mess, & I really do not think we did, but I am very glad that my children did not hear this language. This employee either does not appreciate his job, or is just downright hateful. He obviously does not like wiping a table & has very little respect for customers.
After he finished his "fit", he did notice me standing there. I simply told him how unprofessional he behaved. Mr. Griffis had no words or apology, so my family & I left. I'm quite certain that this location condones this type of behavior, if Mr. Griffis is in fact a manager, judging by the loud & vulgar conversation of another employee who was visiting with a friend, on the clock. The main reason for this letter is to simply make you aware of the kind of people running your business. It's these types of people that make customers seek other places to dine. Feel free to call me & discuss any details more thoroughly. Thank you for your time.
I have enjoyed that I have been a patron of pizza Hut on John C. Calhoun St. In Orangeburg South Carolina for many years now, at least up until April 8, 2016. The two large specialty pizzas had to be the worst I've gotten from any pizza company. The large pan meat lover's pizza was slightly under cooked and there was only four pieces of pepperoni. The large thin and crispy veggie lover's could have been made hours before pick up or even the day before because it was obviously 'Re-heated'!!! It is a disgusting to realize such a scam would be done to a long time customer like myself. But don't worry that will never happen to me again from pizza hut.
First of I'm highly pissed off at the Pizza Hut customer support call center. Refused to help me with my issue 5 agents transferred me without my consent. I work for a call center and you would be fired if that happened. What a joke. Secondly you guys took my money and never got my pizza. I wait from 4 until 10:59. And continuously called customer service to either be put on hold or transferred over. No manager to speak with what so ever. Unreliable pathetic workers / company! You guys are teamsters not wanting to give my refund and have nobody to even speak with about my money.
Ordered online, it was 15 mins past the ETA delivery called to see what The hold up was. Store manager then claimed he does not make the certain pizza at his store past march 2nd, I've now been waiting 1hr and 45 mins for one pizza that isn't what I ordered. Because he doesn't make it anymore. Please explain to me why it is on the website if it's not offered any longer. And if I was a credit card customer, how would I get reimbursed this is completely unreasonable I have a daughter who wanted pizza for her birthday and has been waiting almost 2 hours for it.... Since they said it will be 45 mins to make my pizza while I stand here and wait.
Order at medium pepperoni for my grand kids at 5:30 pm on 3/19/16 from the Chesapeake Square Pizza Hut in Chesapeake, Va at 6:30 delivery person arrived with a medium sausage pizza. My son told the driver that the order was incorrect and told the delivery person that we did not want the pizza. The driver said he would return with the correct pizza. An hour passed and my daughter call and the pizza manager said that they would now make us a pizza and deliver it, no consideration for the fact that 3 hrs. Had now pasted and no pizza.
I know what good customer service is, I am the Group Superintendent at the largest government shipyard in the nation with over 1000 workers who work for me. The United States Navy is my customer. My 4 year old grandson heard the manager on the phone and said " Papa she(the manager) is a bad person". Pizza Hut should be ashamed of this kind of service. They can keep the pizza.
At 9:18 pm I ordered pizza last night from your app and was told I would get pizza in fifty minutes which is too long. After 50 minutes the pizza didn't come and I called to check on the pizza and was transferred to the store so I can speak to the manager after holding for 35 minutes no one ever came back. I the called back as if I wanted to order a pizza just to get an answer and the guy said he would send a message to the manager to call me back right away needless to say at 4:58 today March 14,2016, I still haven't heard from the manager. Well back to my complaint since I couldn't get through to them I drive to the store at 10:48 because they would close at 11.
Once I went into the store it was no one in the front t register I saw someone a van drive off and I waited at least 2 minutes listening to people using profane language before someone said there is a customer in the front. I asked about my pizza and she said the the driver is on the way to your house I asked how long ago did he leave she said 10-15 minutes and I left. No I'm sorry or anything came from her mouth so I went back home as I pulled up at 10:56 pm the driver called he was in front of the house he said he was the only driver and they always do this to him. I was brought up in the thirty minutes or it's free time I'm not asking for anything free but come on one hour and forty minutes to get a pizza? A pizza that was forty minutes late? You can't offer anything to me? And to top it off this isn't the first time it has happened each time it takes an act of congress to get a manager to take ownership awful awful awful customer service.
I would like to know why the west stone drive pizza hut will not deliver to my home,its only 3.6 miles. Please let me know.Thank you.
I ordered my food and it has been over an hour in wait time. I called to ask for the reason for delay and the individual relayed that wait times have been extended to an extra hour due to only having two drivers. The picture uploaded shows the store and time ordered as well the time this email was drafted.
We ordered a large thin pepperoni and bacon pizza and a hand tossed Pepperoni and cheese pizza. My husband went to pick them up upon getting there he paid for the order and was given one pizza, the thin pepperoni it had no bacon then 8 minutes later he was given the hand tossed pizza no extra chees only the pepperoni. The service was rude. More than one employee was talking on a cell phone rather than working. Instead of offering to redo the orders the cashier offered to take 3 dollars off the meal. Which honestly was not the point.
They not only got the orders wrong, they gave half of the order before the other half was even done cooking. This is not the first time that we have had issues with the service there. On occasion there have been someone's children behind the counter I assume because an employee needed a baby sitter. Our pizza was not as ordered and as you see from the pictures not even what most consider standard product from Pizza Hut. I am a previous employee from years ago and I never saw our store in Suffolk Va, give such poor service as I have now on 2 occasions from the Franklin Va location. The store was located at 1394 Armory Dr. Franklin Va.23851. Our ticket was #94, server was Damian date and time- 2/27/2016 5:38 pm, Husband paid with his credit card. $27.37
I would expect not only better food but much better service for that amount. I certainly hope that someone steps in and does something to improve the quality of employee and service this store has. If that improves the food will.
My family and I were visiting family here in Shelby ville. TN. Before heading back home to Waynesboro, TN. We decided to stop by pizza hut before our two hour drive home. We arrived at 7:05pm we ordered our food at 7:12pm and did not receive our food until 7:54pm. Which by that time my kids were already tired and getting grumpy. I have four children. So we had to throw it all in a box to take with us.
We never once got a refill or anything and paid a $54.24 bill. The service was rude and hateful and we also had another couple that came in right after us and after asking how long we had waited on our food, we told them and they left right behind us . The service was poor. And when asking for a corporate number before leaving the manager was very hateful and said she didn't have a number for me maybe I should look online.
We will never be going back there and I'm going to be sure to recommend to my family to not visit the pizza hut in Shelbyville, TN again. I am very upset my kids didn't get to eat. I would appreciate a reply in my email so I know you have received my message.
I ordered my favorite new pizza which is a pepperoni pizza with the "hut favorite" crust additive, the combination of garlic butter, Parmesan cheese, and Italian herbs. I LOVE it, I have been ordering the 2 pizza deal for awhile now sometimes 2 times a week. Last 2 times I ordered I didn't receive the right thing it was just garlic butter I believe. When it happened the second time I showed the deliv. driver and he told me to call in to the store and when I did they said they would send out two more I was very grateful. When it arrived here they told me they watched him put it on and yet again it was just garlic butter.
I had to explain to the driver what "hut lovers" is and why that wasn't right. I then decided to call the store where the manager Mike was very rude saying that it was what they do now for that flavor just garlic butter and it was up to each store to decide what to put on the pizza. I know I'm being a little picky but I loved the way it was and I WAS a big advertiser to friends about this and now I look stupid.
I placed an order online, and received a delivery time. 25 minutes after the delivery time I called the store to inquire regarding my order and was treated very rudely, the manager said when my order is delivered it would be accompanied by a $5 credit on my next purchase. After waiting an additional 30 mins I called back to get an ETA on my order. While waiting on hold I received my order, over an hour late, cold, and with no credit (I received my at 3:43p.m.).
Speaking with the manager I was rudely addressed and told "we don't give credits and you'll have to call the office if you want one". I am NOT happy and will not be ordering again. I would like a refund on my order of $27.11. See attached email for order details as well as time.
I have visited at PizzaHut which is in North Country Mall Mohali, Punjab. I have ordered : Tandoori Paneer PAN-Med Pizza: 395/rs and Veg Chsy Papper Fus Reg-Dine : 189/rs. Total Amount is 584/rs. But I have charged 782/rs total. 198/rs extra charge on Bill. This is approximately 23% extra charge on bill.When I told to owner he said you have to pay the bill. Please look into the matter and refund my extra Money back otherwise I have to go for legal advice.
I placed an order at store #032007 on antonio parkway in ladera ranch, CA. I ordered ona large garlic knott crust pizza at 12:35 for delivery. Order was for 24 becker drive, ladera ranch. Under the name emily cappasola. Estimated delivery time was 12:59. Our address is literally on the other side of the street from the pizza hut. At about 1:25 (almost an hour since placing) i called to check on the delivery status, she told me the driver had it and it was on the way.
The pizza did not arrive until about 1:45, the driver was an old man i do not blame him for this. But on top of the delay, the pizza was room temperature. I did not want the hassle of getting another one and waiting i just microwaved it. Im not one to make complaints and we order pizza hut often but this was a bad experience for a delivery 2 minutes away.
I ordered from Pizza Hut tonight. It took over an hour to arrive. When it did, the pizza (garlic knots) was overcooked, the knots were empty and had no cheese in them (due to the pizza being overcooked) there was barely marinara sauce in the containers and I received a cookie instead of the brownie that I ordered. I am extremely disappointed as I have been a long time Pizza Hut customer.
The quality of the pizza is terrible. Our order has arrived cold on multiple times. I ordered a pan pizza received something different. Wasn't thin crust, just poorly made as if they are not using the right amount of dough and crust soaked up all the grease. After several screwed up orders, I'm done this store. It's terrible.
I called in a pizza order on Sunday night (1/24/16) and upon arrival i waited in the drive thru line for over 10 min. I finally got fed up and pulled around to go inside and pick up my order. After going inside the waitresses ignored that i was there and i experienced another 10 min. wait to be able to pay for my order. I'll be damned if i ever go back during the evening hours again and i will be sure to pass that warning along to others. Guess what? After arriving home my order was not only very cold but incorrect. I'm Done with pizza hut in the pm.
Placed an order with Pizza Hut in Mansfield Albert Street Friday 22/01/16 time of order 5,43. I was not going to bother to complain but feel that I paid good money this product and must say it was very very poor no flavour in both Pizza which where Hawian stuff crust and Barbque Texas with 3 side orders total cost was £25.50. There was very little toppings and well there tomato base was none existent.
This was a delivery. As I say was just not going to bother but we had guest for the evening and was disappointed with the Product that was delivered we have had from this Pizza Hut many times and had no reason to complain but this time not good.
Ordered two pizza's one pan supreme and one sausage and pep. I also ordered a beer and cheese bread. While we were waiting others came in and we saw that people that came in after us got there food. Then I had to go to the bathroom and I almost got sick. I did not say anything to my wife about the floors in the restaurant for I wanted to have a good time. You, will see in pics floors were dirty, bathroom dirty.
After 20 min. I got my supreme and under cooked, and they made the wrong order for my wife. I had to wait another 15 min so we could eat together. Buy then I had my fill and asked for a box. We did tip do to the fact that I understand that people that are severs in a restaurants make money on tips. The only reason we tipped is so I could send this to you and for you to clean this place up. (One other thing the tables need to be cleaned with a hot wet cloth, not a dry cloth)
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