Pizza Hut Complaints Continued... (Page 5)558+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I had ordered two pizzas for pickup, and they were terrible. The order had been placed at the Wilmington, DE location (302-998-8859) on 3/29/15 (ticket# 48) for my wife and I. She even said, "This is the worst Pizza Hut pizza I ever had", which is really revealing as she worked for your company before for 12 months. I went out of my way to select Pizza Hut and , unfortunately, we received a product that was virtually inedible; we forced down two slices apiece as hunger got the best of us. In the future, I will not purchase your product and will, instead, "go out of my way" to choose a competitor.
We ordered the pretzel stuffed pizza with medium hot wings. The pizza was delivered late. The cheese inside the crust was solid (not melted), the bottom of the pizza was soggy ( like it was raw). The wings were cold! Very disappointed! This was from the Atwater, Ca Pizza Hut!
I placed an ordered at 6:48pm. I didn't receive my order until 8:30pm. My wings were greasy and the pizza was cold. I called several times and they hung up in my face. This ridiculous and my family wasn't satisfied. My order was over $30 and it was horrible. AMERICUS, GA location has pitiful customer service.
I ordered a personal pan pizza in Brownsville , TN on Thursday evening to be picked up at 6:20. They were not busy and only had 2 tables to serve. I stood there for 10 minutes looking at my little pizza sitting on the counter waiting for me to take it out. I finally asked someone from the kitchen to please hand it to me so I could go. It took longer for them to give it to me than it did for them to make it. Never again. I asked for red pepper flakes and did not get them either.
Went to pizza hut Covent garden which had gone so update your web then walked to strand pizza hut and was closed So not got our pizza had to go elsewhere Not hapoy
This complaint is to Pine Ridge SD Pizza Hut We have been calling for 30 minutes! They finally answered and told me they are not taking orders for 30 minutes! Last time we called in a order we went to pick it up some ladies were outside smoking in the back and no one to help us then they didn't have our order ready! This place needs a new manager!
The wife and I decided to book a table for 7 of us at the above Pizza Hut restaurant as we were having friends that were visiting us in Telford for the first time. The table was booked for 7:45pm and when we arrived we were made to wait 25 minutes before we were seated which was some what surprising to say the least as there were only a handful of people in the restaurant. We were eventually shown to our table which in fact could barely seat seven of us and which was cramped when we sat down and I new that once our food and plates came along we would not have much room whatsoever, we were seated in a booth type seating, all seven of us!!! I kindly requested the staff members if we could move to somewhere with more room and I was abruptly told that there was no other room in the restaurant???? I was shocked to hear this as the whole restaurant was virtually empty apart from one other occupied table with four customers - whom in fact - over heard our conversation with raised eyebrows!! Anyway, this is not the main reason for my compliant.
The same male staff member came back to our table after a further 20 minutes to take our order, 20 minutes!! (Bare in mind only two tables occupied in the whole restaurant) he then plonked down salad bowls on our table which had NO cutlery and which we requested and then eventually had to get ourselves from other tables!! Once we all got our salad from the salad bar to nibble on we were abruptly told that we are only allowed 4 salad bowls and that his Manager had just pointed this out. We were actually eating from the salad bowls at this time which the staff member provided for us in the first place!!!!! When our pizzas arrived they were just about warm and in fact once of them, the margareta was stone cold!!! The plates that were provided, 4 of which were not clean and also wet!
To be perfectly honest with you if I had not been with my visitors I would have walked out well before I even placed any orders with your restaurant. The whole situation was embarrassing for my wife and myself in front of the friends we were entertaining that evening and not to mention the fact that the staff were very abrupt with their customer service and the way we were spoken too. I also blame the Management that didn't even bother to address the situation. I was told that this restaurant was under new management. What a pity if that's the way this restaurant is now under!! Can I also point out that when our bill came through - we were charged for the 3 extra salad bowls (that we weren't told about in the first place!) and I also want to mention that the glasses were also filthy at the refillable drinks machine area too.
Rather than making a scene I decided to pay the Bill and not have any further embarrassment, but, it will probably be the last time I visit this restaurant under this management!! What is going on Pizza Hut?? Recently there has been chains of other restaurants opened in this area like Zizzis, Nandos, Pizza Express, Franky & Bennys etc and with all the competition around - it's no wonder that the whole restaurant at Pizza Hut was nearly empty and if this is the way customers are treated is it any wonder???
This order was awesome got stuffed crust meatball pizza n apple sweet and was great but last time i ordered i got a pizza with the sauce and seasoning and it was first time i tried it and seemed just regular so i called and asked for manager and seemed i didnt get the sauce n seasoning on the pizza cause i couldnt reconizr it and when manager answered the phone she was like oh its on there i know it cause i put it on there well after this order second time trying i realized it def wasnt on it i dont want amything but if you can look up my last order to 106 jersey dr apt 7 russell swart who ever managed that day you may want let them know not lie that something was made right when it wasnt i work pizza and i realize customer complaints can be annoying but i was going send whole order back just the pizza actually just to get it right for i could try it way its suppose be cause heard how good it was and i will admit getting it this time was awesome one best pizzas id ever have thank you for that
I visited the pizza hut in Eaton, Ohio with my son. First off there was only about 3 tables of people, but still waited 10 min for a waitress. I ordered a stuff crust pizza with sausage and boneless wings with buffalo sauce. The wings came out first there was only sauce on about half of them and was not fresh at all. Then the pizza came out, when the waitress set it down there was literally puddles of grease on it(which I don't mind a little grease) when I said something to the waitress in her exact words she said"When I get something greasy I get it off with a paper towel." Then I should of just sent it back, but I'm not like that. Me and my son ate 1 piece apiece and couldn't eat anymore. I'm a single dad so needless to say I eat pizza hut once a week in my town of Greenville, Ohio and it is always great. To put it lightly if there was a negative star rating I would give it to this store.
Horrible service from manager Blanca off of Orchard Road in Aurora IL She was rude and mean. She should not be a manager or a counter person with such a horrible attitude. She did not wan t to correct my order that was wrong.
I had a really bad experience, first of all the staff needs to be more friendly, they need to learn how to explain the menu to people who doesn't speak english and lower them selfs to a child who its trying to order a pizza. Really bad service!
We called & ordered 2 large stuff crust pizzas & they were suppose to put garlic butter on the crust it was the worst pizzas we have had in a very long time. They did not put anything on the crust,we were 25 miles from that pizza hut otherwise we would of taken them back. They did not have hardly any toppings on them & the crust was like card board.
Submitted a order for pickup. Waited an hour past the time the order was said to be ready.
We ordered 1 Large, Thin Crust Bacon and Pineapple with Extra Bacon and Extra Pineapple. 1 Large Thin Crust Supreme. These were ordered from the store in West Columbia Texas @ 625pm and picked up @ 700pm. When the we started to eat the pizza the Pineapple was so Bitter you couldn\\\'t eat the pizza so we decided to eat the Supreme instead. When we took several slices of pizza from the box it had Two pieces of hair cooked into the pizza. I called that Stupid Pizza Hotline you people ignorantly started and I was told that there was No direct number to the store and when they Tried to call the store so i could speak to a Manager, the employees at that store conveniently Didnt answer.
So, I had to speak to a Customer Service Manager by the name of Michael, who was of NO Help at all. He did NOT ask what was wrong with the pizza. He didn\\\'t even care that we found HAIR in the pizza. He asked if he could have the store make more pizzas and I explained to him that tomorrow would be good cuz it took us 35 min to get there and 35 min to get back and it wasn\\\'t worth the drive to go back tonight. He then offered to give us a credit. With 3 pizzas we paid $42. He Said that he could only give us $25 credit for the pizza and that was All he could give us. My daughter\\\'s ordered pizza from the Same store in West Columbia Texas and when they went in to get their pizzas, that were Already done and waiting, they were made to Wait 10 min before someone came to the front, the kid putting together the pizzas was Not wearing a uniform, no apron, no Gloves, and nothing protecting his hair from falling into the food.
She also said that the blond woman working there was treating the pizza maker Really Bad, ignored them, and was then Rude to them when they finally got her attention to give them their pizzas. Pizza Hut has become a Real Crappy business over the years and these incidents shows that Pizza Hut is only getting Worse instead of Better. I would Greatly Appreciate someone contacting me back so that these Issues can be Resolved.
Pizza was cold and hard and was post to be 2 cheese stuffed crust supremes and wasn't and. They wouldn't. Do nothing bout it when I called back I would lime my pizzas replaced.
I called the Pizza Hut line to place an order. I placed the order and requested that the special garlic sauce not be spread on the crust. The call taker assured me that the garlic sauce was only used on request. I attempted to explain to the call taker that this particiualr location puts it on all pizzas. The call taker abruptly gave me my total and time for pick up and hung up on me. Of course when I arrived to pick up the pizza, it had the garlic sauce on the crust. Guess I can't blame the location but the call taker was very rude and not customer friendly. No pizza for me.
They delivered the pizza to the wrong address three times. Finally, they realized there are no stores that will deliver to my address. Not the brightest company.
I recently ordered 3 large pizza's from the Scottsburg Indiana Pizza Hut. When I placed my order I was very adamant about extra sauce, But when I received my pizza's they had no sauce! I called to complain, and the manager was very polite and replaced the pizza's, But when I got my replacement pizza, again NO SAUCE even though I specifically asked for EXTRA SAUCE. The replacement pizza's not only had no sauce, but the toppings were skimp and center loaded.I was a manager for Pizza Hut for 6 years, and I would have never let product like that leave my store, and I will never be back to this store again. I guess Papa Johns will be our new pizza place, and we eat pizza at least once a week.
Found out today that Pizza Hut is going to discontinue their eat in restaurants and go to drive in and take out only. No wonder they are charging their customers such high prices. I won't bother taking advantage of their new set up. Plenty of other pizza places in town. I don't have to bother with them. Corporate has their ideas where the sun does not shine.
My family and I dined in your Pizza Hut on Mt. Herman Rd, Salisbury, MD, and we were ALL highly disappointed. We entered the establishment on today, Thursday, March 12, 2015 at approximately, 6:50 p.m. When we entered the place of business, the main door was propped wide open and there were several customers in line to pick up their pizza. To the register, was a gentlemen named Larry, who displayed a very nonchalant disposition. When we were finally seated, I asked the server if someone would "tidy up" the salad bar because it was a mess. Once we received our drinks, I went to the bar again and it was still a mess. I then asked Larry, if someone would tidy up the salad bar. He looked at me and didn't say a word.
Nevertheless, the salad bar was not maintained and I was told that the bar could not be "turned over" because they would be "taking it down at 7:30 (mind you I had already been there by 7 p.m.). When I placed my ordered I asked for extra cheese on my 2 pizzas and it was not included. We only received our initial beverages and never did see our waitress again. The server, Jessica was the only server trying to provide orders to several customers in a hectic environment. This establishment was not well maintained, unorganized and chaotic. The customer service was very poor. As a Government Employee, I was very dissatisfied with this establishment and would not recommend any of my colleagues to visit this Pizza Hut. I was so frustrated that I contacted your corporate office and spoke with "Zack" to voice my complaint. He did give me an incident number which is 0100791922. Therefore, I will be eager in hearing back from someone who really cares about the customer relations and satisfaction of this establishment as it relates to the quality assurance of this facility.
I placed a order at 7:46 the order was said to arrive at 8:46. I called at 8:50 to see if it had left yet and they told me that the driver had not come back yet. I called at 9:22 and they said the drive had just got back and was leaving with the order. Then I called back at 9:33 and they said he had already left. I asked to speak with the manager and the lady on the other end said that she was busy. She said that my order would be free due to the terrible service and long wait. Eventually I end up driving to the pizza hut and when I arrived they said that my order had been cancelled because they did not have any meatballs to make the pizza with. They also said that they tried to call me and tell me that they where out of meatballs but I never received a call from them, neither did they tell me during the times that I called to check on my order the service was TERRIBLE. I never received my food and now me and my two year old daughter are eating grilled cheese and noodles good job Pizza Hut.
Store #023623 - paid $18.28 for a large pizza and i never had a pizza that was. this bad.it was so salty and greasy and the box weighed as much as the pizza. I asked for thin slice with extra sauce and extra cheese as well pepperoni and green peppers. It taste so bad that we could not eat it. It was less than a quarter inch thick. I have eaten at Pizza Hut for years and never was served food this bad -- at Pizza Hut and/or anyplace. I feel that I should be reimbursed for this bad experience. Maybe you send somebody to check it out. I was the only customer there. That isn't saying much for someone who has that franchise. That looks bad for Pizza Huts reputation. Other Pizza Huts that I have been too, I have always been satisfied with the food and service. This was the first time that I have been at this Pizza Hut and the last time. The location is Rock Creek Shopping Center in Rockville, MD.
Just ordered 3 five dollar pizzas over phone. Moorooka qld store. Was so noisy could hardly hear or understand person on phone. When pizza was collected charged 23.65. First pizza ordered was five dollar meat pizza on pick up had turned into BBQ meat lovers at 10.95.... 5 dollar ham had turned into ham and pineapple 7.95 and pepperoni was 4.95 as all 3 should have been. Second time they have pulled this so were very clear about 3 five dollar pizzas....daughter who wanted ham is allergic to pineapple....... Disgusting service when picking up.. Should have apologised and given order customer wanted instead od charging extra and not giving what was wanted. NEVER again.
Well me and the wife went in to Princeton In. To pizza hut very bad don't know how they stay in business. You pay for a buffet and they don't put any pizza out there. They had one pizza to much money for that . Never go back again I hope they go belly up.
I ALWAYS ask for extra sauce but never get. Tonight I have almost no sauce at all. My money is always good so my pizza should be good also.
I ordered a pizza on line i got charged 31.38 never got pizza and bread sticks order # a027119x81t2353 how do i get a refund i will never order from Pizza Hut again i even called and the lady said it was scheduled for delivery at 1:07am now we are starving and will have to find a burger joint thanks a lot Pizza Hut i have to go out on the road with all the rodeo drunks .
I ordered two pizza at630 didn't get it until820 That was bad enough then it was cold ordered thin pepperoni with rxtra extra sauce gess what there was no sauce it was like cheese toast the other was abeef an mushroom it was also cold igot one bite of sauce your cooks need to read an learn to make the pizza to order!
I ordered the boneless honey bbq wings. I like the flavor, but the pieces have progressively been getting smaller. And the fact that they charge $.75 for a single dipping sauce is terrible. For the price you should get at least 1 free sauce.
On Thursday, February 26, 2015 I visited the Pizza Hut in Baton Rouge, LA located at 2906 Government St. I came to pick up an order I called in 20 minutes prior. Upon arrival, I noticed my name on the screen with a status "Ready" next to my name. I gave the cashier my name and she pulled up the order and I paid. I waited for the cashier to retrieve my pizza. Upon return, she said it wasn't ready. I told her the screen indicated it was ready. She said "it's almost ready." I waited. Then I waited some more. People were coming in, ordering, and leaving with their food all while I was waiting. The cashier was back in the kitchen preparing hot wings and there were four people waiting in line. When she finally returned, I asked if she could check on my order.
She said she was about to find out. Nothing. Finally, after waiting 30 minutes, the manager came to the front. She gave me a ticket which indicated the sale had been voided. I presumed she was giving me a refund for the trouble. Nope. I said, so, I'm not getting a pizza today? She looked at the cashier and said "you told me he wanted a refund!" (I never requested a refund). Feeling frustrated by the incompetence of this location I left and reordered at a different pizza company. There was a least one other gentlemen who did request a refund while I was there. I like Pizza Hut pizza but the mental and emotional cost of getting one is too much.
On Feb. 23,2015 I took my family to the local pizza hut located in paoli indiana. I place a dine in order starting with 2 orders of breadsticks the first order was brought right out they was hard and cold. You could definitely tell not fresh at all. The second order took several minutes to arrive to which was hot . We then finished our breadsticks and sat waiting for pizza over 20 minutes or longer. Watching others come in to dine finally our pizza arrived to our disappointment . I had order a half pepperoni/ half supreme large pan pizza. I was beyond disappointed the pizza was barely warm the pan itself you could touch it with your hand without being burnt. It was barely brown on the bottom. The supreme side of the pizza didnt have a single pepperoni on the pizza was over killed with sausage and raw vegetables. I have never paid 34.65 for a dinner so piteful in having. I left without barely eating and would not recommend this resturant to anyone. I was beyond upset with the lack of caring the manager showed and give us in the complaint i had with the barely cooked messed up pizza. :(
Server was very RUDE to me and a another customer in line. Had been to this store many times and this was the first time I was treated poorly. Even though there was a kids party going on was no reason not to be greeted when at the counter to pick up a on line order. I spent 40 years in retail management and if I had a employee like it would have been her last day of employment store #024643 Server Melissa
We go to rhlinder once every two months and we always stopped at that pizza hut we walked in six of us there wasn't any one in there. So we were happy we will get good service well let me tell you we didn't get any service at first we had to wait at least a good five min. so we were just about to leave then someone finally gave us a table like I said no one was in there. We sat down and said we were going to have the salad bar. So we went up to it there wasn't anything on it so we started to get are salads the waitress said she would be right back with are silver wear. Never and I mean never came back so I went up to the counter and said can we please get some forks or something to eat with.
She said you will have to wait nothing is clean right now. How can you not have anything clean for god sakes its lunch time and no one is in here.So we waited 10 more min and are salads wee getting soaked with salad dressing.Than on top of that there was no pizza ready to eat.The restaurant was a mess the employees were talking way to kmuch to each other to care about the people that were in the store. I guess we are going to have to find somewhere else to go.Sence no one cares there.Very disappointed. we would of liked to go in there on Monday the23rd but I don't think we will This is not the first time it happened and it probley wont be the last.
The Virginia MN store. I would not recommend this restaurant to anyone had a bad experience a few months ago and went back last night no change in the condition of how dirty the store is bathroom the floor grout has dirt filled in with dirt you can kick it loose with your shoe pee stains all over. In dining room by the heating and air vents on the white cling you can see black stuff and dust hanging from popcorn ceiling. They really need to redo everything at this place staff and all.
From when we got there it took 15 min to get something to drink 30 min for Bread sticks 45 min for only 1 of our pizzas 20 min later someone came out and asked is we were still wanting our other pizzas they could box them up when done it 20 minutes more for us to get the rest of order. There was only 5 other tables with people we had the biggest table of 5 People. The sad part the phone only rang one time the 2:45 we were there. 2 hr after we got home 4 out of 5 of us got sick bad sick stomach and diarrhea.
I call around 9 o'clock n ask for their specials and they told that they were out of special and they only had the thin crust. I would of not have made this complain if it wouldn't had been the first time they wer out of something. So i went on and call a different location and made my order there at 50 n L.
Once i got home n ready to eat the pizza was a little burn from the crust on top of that when i open my wings only 3/4 of the wing was covered with sauce. Not a happy dinner for me i was upset and didnt even bother calling back because they were already closing when i was picking up my order...
Placed an order online with Pizza Hut in Midland Texas at the Wadley Drive location. Went to pick up my order and the order was never made. Had to wait for another to be made. The staff was yelling back and forth and seems there was no manager in the store because I could not imagine a manager allowing the yelling that was going on back in the kitchen area. The floors were filthy and probably will never order from Pizza Hut again, or at least from that location. It's a shame that such a big name corporation cannot manage their restaurants.
I order the Margireta Pizza sometimes its moist which that is how I like it. Sometimes has d instead of. The the sliced ones. And most of the time the green basil isn't on it. Don't they have a chart to go by. It kinda makes you not wanting to go back. I really like that pizza cause I dislike your pizza sauce. I wish you would bring back the cavitini surpreme again. My favorite. I eat there quite a bit. But this new pizza hut isn't like the old one. Miss the salad bar terribly. This is the Pizza Hut in Valentine. NE
I placed an order online (2 medium 2 toppings, bread sticks and 2-liter drink) and everything seemed to go just fine until I received a message from "Michael" that my order was cancelled. It was very hard to understand him because he spoke so fast and he did not leave a call back #. I called the number back from the caller id and spoke with Megan. I had called the Pittsburgh customer service. Megan could not tell why my order was cancelled other than my card had been declined. She did not know why the card was declined. She then would allow me to order again and I would need to give her my card #.
At no time did Pizza Hut make me feel my card was secure or that I was really speaking to Pizza Hut. I tried to order again online but was not able. I called my local store, 11018 Old Saint Augustine Rd, Jacksonville, FL, 32257. The young man I spoke with was nice and courteous. He understand my problem, placed my order for me again and worked through the kinks that my first cancelled order had caused (that I was now out of the delivering area and my order had to be overruled by the manager).
My order was placed and was upgraded. I was given the total of $27.11. I didn't realize this was now almost $7.00 than my order online($20.67). I called the store back. The person I spoke with explained that I could not change an online order. I then explained that it wasn't an online order. I asked to speak with the manager. I was told she was too busy to speak with me. The person I was speaking with finally just discounted my order to $19.51. Although, I am grateful that my order was reduced to close to the correct total, I was made to feel like they were doing me a favor.
I didn't need two large pizzas as we will not eat them all. I spent 40 minutes just trying to order dinner for my family that should have taken me no more than 10 minutes. I first thought the store was helpful but in the end they were just like Megan I spoke with in Pittsburgh, not willing to take the time to listen or answer my questions. I am depending on Pizza Hut to keep my credit card secure and in the end and I am not sure that they are. The whole experience has made me question if I will ever order from Pizza Hut again.
12/30/12 I called in an order for carry out today from the Fort Worth, Tx. 76116 Hwy. 80 location. I was told that it would be ready in 45 minutes. I showed up about 50 minutes later, waited in line for about another 15 minutes or so. When it was my turn in line, I was told that it was going to be another 45 to 60 minutes before my order would be ready.
I said excuse me, what did you say? Employee said very rudely and loud, " didn't you here me the first time, it will be 45 to 60 minutes. Are you going to wait, or cancel your order"? After exchanging a few words, I cancelled my order and walked out. I settled for Papa Johns instead because it was going to be quicker. It was almost 10pm.
Tonight I ordered online a large half pepperoni half Hawaiian pizza. I realized after I placed the order that I made it Carrie out instead of delivery, so I quickly called in and changed the order to delivery. An hour goes by and no pizza. So I call in to see what the hold up is. The girl said that the order was a carry out and I told her that originally it was but I had called in to change it to delivery. She apologized and said that she would send it right away and it would be here in a few minutes. Thirty minutes go by and no pizza. I call back to ask again what the hold up is. The man said that the address they had written down was wrong so I gave him the address again and he said the pizza would be there shortly (haven't heard that before) at this point I am extremely frustrated with 4 very hungry tired children.
So I start watching for the delivery guy. I finally see a small SUV drive fast up and down the street about three times and eventually he slows down enough for me to flag him down. By the time I got the pizza it had been 2 hours!!! And I had very grumpy kids! The pizza was cold and the kids didn't really want to eat it because it was not fresh anymore. You guy officially suck! The. Moral of this story is hire people that can execute there job efficiently and don't offer a service that you can't get done in a timely manner. Thanks so much! Sincerely a very annoyed coustomer.
I visited your pizza hut in Greenwood, Ms . I enjoyed over all good customer service at PizzaHut. I am from New Albany, Ms and enjoyed great service back when Tina was RGM and its not bad now. This store in Greenwood should be closed down. The manager and waitress working the nite shift on 11/14/2012 was the worst I had ever seen. We could not get refills on our drinks and our hotwings and pizza was served with no forks. We just went without refills because of the altitude of this waitress. She should be fired immediately and the manger with her. We got there about 9pm. We ordered two large meat lovers and 14 mild wings. We got our glasses taken away while we ware still eating and then they cut the lights out on us. I no this was a security risk. Its people out there that would treat us with respect. I am begging you to fire them both. I would also like my money refunded. I paid over 41 dollars.
I just would like to say the Pizza Hut that I live near has the worst customer service. The few times I have interacted with the employees I've had a horrible experience. I was ignored for 20 minutes when I went to pick up my pizza. No one greeted me even though they saw me. When someone finally came out because they had to deliver an order, even then I still had to wait another ten minutes for my pizza.
Another incident was tonight. I ordered online, and got a call right away. The manager let me know that it will take them over 45 minutes to get my order to me. Then she said it will take an hour when I asked if I could switch out the bread sticks for something else she said there's no way I could. Then I suggested I could pick up the pizza instead of delivery, and she quoted the same one hour wait. Her name is Ashley.
I proceeded to ask her to cancel my order since that did seem a little late. She didn't thank me or apologize for the inconvenience. She just hung up on me. I called her back to let her know she was rude for hanging up and I wanted to make sure she wasn't going to charge me at all since I paid with my card online. She insisted my card was cancelled. I really hope so.
The worst customer service ever!
Jan 31st order i order the 19.99 Big pizza box two pep pizza with cinna sticks and mild wings.When they pizza was received it looked old there was not enough cheese on it.When i called bac and talked to Tommy who is the store manager he was saying I had ordered pizza before and sent them back if my pizza is not correct I willsend long story short me being a customer he should of never hung up on me twice also he was talking about fraud account on my address I have lived at my address fraud for ruffley sept.
I dnt kno whats goin on in regards to that I dnt have any idea about any fraud.I have my money a prepaid cards to order and pay.I have worked in customer for aleast 5 yrs years and hanging up on a customer is unacceptable. I have called district manager store# 421 franklin ky I let a vm to call me back.I personally t hink it was rude 42and very unprofressional.
A manager should be hanging up on customer's show bad leadership.The Better Business Bureau would love to hear about this.This gives Pizza Hut a a bad name and false advertisment.
My name is Matthew and I live in Las Vegas Nevada and my father lives in olive branch Mississippi. I'm currently jobless and have no money. I'm starving and I wanted food from Pizza Hut. My dad was going to order and pay with his card and have it delivered to me. When he called the manager refused the payment due to him not being able to show card and id? First off people order pizza for other people all the time and they never ask for id an card like your policy supposedly says. The fact that our payment was refused is unnacceptable. Maka the manager for store number 026610 Las Vegas is a poor manager and a complete bitch. I demand something be done about this. What if your kids were starving and got refused service because someone else was ordering the food for them? It's cruel and it's wrong. I'm a former employee of Pizza Hut and my father currently works for Pizza Hut in southaven Mississippi. We expected better from this company. Very disappointed. That manager was also very rude to the both of us. Maybe you need to check your employees better.
I've sent in complaints to the store manager in Ventura California of Victoria in zip code 93004. I order pizza there and every time I ask for extra sauce and still I get pizza I can hold upside down and cheese and toppings stick to pizza crust. Big part about pizza is the zest and tang in the sauce. However pizza huts sauce is like pouring water on the pizza no thickness no flavor.
Even with sauce " on side it's like pouring koo aide on my slice of pizza and takes almost half of it just to get the water on the pizza to taste. I am having to make sauce for pizza huts pepperoni lovers with catchup not very tasty with ranch either. When is Pizza Hut planing on real sauce how do I get my pizza so its not crackers
I am writing in regards to the Pizza Hut located in Burbank, CA on Magnolia Blvd. I spoke to the manager named Hector on 9-28 -12 at 10:15 pm. I told him that one of his drivers almost hit me and my dog crossing the street because he was driving so fast. The doped limit in residential area if not posted is 25 MPH. Here appeared to be going past due and took no precautions to slow or stop to a pedestrian UN the street but instead opted to swerve around me. Hector knew exactly who I was talking about since he mentioned the make and model of the vehicle.
Hector states that he could not do anything about it since he did not see it. I told him that he has constructive knowledge now of one if his drivers driving in a willful and wanton disregard for public safety and he did not seem concerned instead told me to call the police since there was nothing he could do. I told him my background is in law and Pizza Hut would be held responsible for their driver's behavior if they had notice of said behavior and failed to take reasonable precautions to correct the behavior. Is this the type of personnel you wish to represent the company? I think not. Be warned you have a liability at hand.
I order from pizza hut on easton and buckner on a reg. basics. The last few times I've ordered they seem to always be out of the dough for the pizza rollers. Why do they not order enough dough to make the products they have on the menu? This is getting frustrating when I spend between $20-$60 a week. Please fix this problem before I stop ordering from your company all together. I understand that it happens from time to time but it shouldn't happen 3-4 time in 2 weeks.
Local store (562)-983-1177 in long beach on 4th st We just ordered a "big box" online from Pizza Hut. Within the order, we selected sauce for the wings and breadsticks. Not only was our order 20 minutes later than they said it would be, imagine my disappointment when we open box and there is no sauce.
I immediately call the one that delivered- and kid on the phone is clueless about what to do- says "I don't know what we could do for you- can you callback in 5 min" So I wait- food getting cold- pizza was fantastical though! I call back, ask to speak to manager, same poor kid, says she's on break. So I keep him on phone till she's back ( her name starts with M) she takes the phone and before I can even finish my sentence- she snaps and says the driver is bringing "yo" sauce and I say oh, well.
Then she hangs up on me mid-word. At least the kid was nice, give him the power to make the big call on returning with sauce. She was a b*%#^. It reflects horribly on the company and location that she is manager. The pizza was good- but the rest cold and wasted. I am a trainer for customer service for a large corporation- customers are the lifeblood of any business, and with staff like that, I don't see customers returning. Thank you
I was told it was going to take an hour. Hour and a half later, I called and they told me because they didn't have a telephi ne number for me that my order was cancelled. Not once was I imformed that you need a telephone number to have a pizza delivered. My son and I were waiting for over 2 hours for a cancelled order. He's hungry, im hungry and not once did they apologize for not informing me of "the must have phone to get delivery " policy. Here I am thinking all I needed for delivery was an address. I didn't get a discount or even a 2.99 liter soda. I felt unappreciated and promise myself to not go to this pizza hut anymore. Maybe never go to a pizza hut ever again. I might be over reactting but when my child hunger is involved, its just unacceptable. Pizza hut has lost a dedicated loyal customer to this.
I placed a delivery order online about an hour ago and I ordered the $10 pizza box with a medium bacon pizza with light sauce. When the order finally got to my house, they gave me a pepperoni pizza with what seemed to be extra sauce. Also, they set me a time that my order would be delivered by and they got here about 20 minutes after the time they sent me. After already waiting 45 minutes for a simple pizza order, they delayed an extra 20 minutes. I always order online for them to deliver and this is the worst ever! Definitely not ordering from pizza hut again until you fix your company.
I lived in Mendota, IL and Pizza Hut was the only pizza in town. The ingrediants ordered became less and less. I moved to Effingham, IL, which I understand is owned by the same company, and was equally dissapointed in the Pizza, but here I have other options. After 15 years, I decided to try them again. I got 5 pices of onion, 8 pieces of bacon and abut 10 mushroom on my pizza. I could count them easily because there was no chees to hide them. The crust was ineatable. This week I stopped at a Pizza Hut along I70 West of St. Louis and got a personal pan meat lovers pizza. It was very good, more like the pizzas I use to remember. If you have a quality control department, they need to visit Effingham's Pizza Hut.
Our family order 2 pizzas from pizza hut last night. When we got the pizzas home I called them and told them that our pizzas were thin crust and I order hand tossed. The manager came to the phone and looked up the order and said I MADE THE MISTAKE, because he made the pizzas and they were the hand tossed crsut. The crust was so thin you could almost see through it. There were 3 people standing around doing nothing and I had to wait to pay for the pizzas in the first place. What ever happened to the customer being right??? What a terrrible experience and will never go ther again. This Pizza Hut was the one on JFK in Dubuque, IA. So I hope something is done about this service or I mean lack of service!
On the evening of Nov. 16, 2012, I called pizza hut in Kenton Ohio to order a pizza. No one answered the phone. I called 3 more times, and still no one answered the phone. I went to the store in person. There was a lady standing there waiting tio pick up a pizza and said she was told her pizza would be done in 45 minutes. After she got there, she waited another 30 min because they said it was still in the oven. I waited behind her so I could give them a carry out order and no one would acknowledged that I was there in line. I could have been waiting on a table and I still wouldn't have been recognized. After 25 min, she ask me if I was there to pick up a pizza and I told her no that I wanted to ordera pizza. She said that they were backed up and didn't know how long it would take. So I took it that she didn't care if I ordered a pizza or not. I walked out and ordered from another pizza place!
I would just like to say that your Rgm Jose @ Artesia N.M Pizza hut is very unprofessional. My girlfriend and son work for him. Recently Jose told my girlfriend to clock out and go home, that was fine, but he didn't have to yell at her or push her. That alone made me want to go get physical with him. On another occasion, she had to close on a sunday night, I have no problem with that. However, he had her clock out at 10 and work until after 2am. Now if she were salary paid that would be fine.But as far as I know, It is illegal to make someone work for free.You should look into this before you find yourself in the middle of a class action lawsuit. I understand that Jose is a RGM, BUT THAT DOES NOT MAKE HIM GOD.
I recently complaint about a visit to my Pizza Hut restaurant in Carrizo Springs, Texas 78834. Myself and an employee of that Pizza Hut restaurant exchanged words on Facebook , I learned that managers and that employee Denise Hernandez talk about private customer information to each other and to other customers. They talked about me in front of other people and showed my e-mail, too. Marina Trujillo ( manager) and some man named Micheal. I would appreciate if something could be done about this, it's wrong for them to speak about me. The complaints are suppose to be private, now I'm scared to order from Pizza Hut. I called in my complaint on February 21,2113.
Hi I dont usually complain. But I have to say something this is unacceptable compared to any other pizza hut I and my family have ever been to. We were in the deland Pizza hut on Friday and a few things went wrong with our order . no big deal and we ended up having to change our movie plans waiting for the correct order. And so I aske the waitress if she was going to be able to give a 10 or 15% discount to us. I told her we are new to the area and we will be regulars. And she really went from friendly to pretty abrupt with us and a little rude. Slamming things down and she was rolling her eyes because i was settling the kids and didnt get my drink fast enough. Her attitude really changed for the worse instantly. But we made it through that and chalked it up to a bad night is all. Then we went today. And that same lady it turns out is a manager. And so we had a different waitress. And it went great . When my wife was up to pay she was waiting and could hear the waitress / Manager telling a male that we we assholes to her the other night.
And then saw my wife at the counter. And played it off. But we knew exactly who she was talking about. And so we were discussing it while gathering our things and heading out the door. And another party that was there said they eat here all the time. And if they come and see that manager is going to be their waitress. They turn and leave. Now my family loves pizza hut and we frequent often good food good value. And usually good service . But we are good Christian folk. We are definately not assholes for wanting a couple dollars off for having to rearrange our entire night. It is completely unacceptable to us. Rachel is the waitress name we found out. Someone should give her additional training.
I've ordered the ten dollar box twice today which is October 1, 2012. My orders were made during seperate hours and heres how I've been treated after giving up hard earned money. I ordered online at 4:31 pm, and an hour after waiting for delivery there was still no show of my order. I decided to phone into the local pizza hut- not knowing I would have to call them three times in 30 minutes to ask what's the hold up and why do I have to wait so long when I'm located half of a mile. The manager acted as if he wasn't too worried about customer satisfaction. The order arrived at my home 25 minutes after the manager told me I was next in line. I later ordered the same thing which was the ten dollar box. I placed another online transaction using my debit card as before at 10:14 pm, the online statement said Estimated Delivery Time 11:16pm. It is now 12:21am and the store is an hour past closing but still I have not received my order. I am requesting to be refunded back the money I've paid to receive the satisfaction I deserve. Nothing more, nothing less because its a shame how some businesses will leave a person waiting until they're actually closed and still don't show up. I am requesting to have my money refunded back onto my debit card as I payed for it. Thank you and I am one customer who will be ordering elsewhere for now on.
I ordered 3 large stuff crust pizza on may 1 2013 all three were cold the stuff cheese was over cook the topping were cold I took them back to have them replace the crew member told me they wasn't gonna replace them I brought them back and took them home and the pizzas are still in my refrigerator they were really disrepectful. I would have related for all three of them so sad
I recently switched from dominoes to Pizza Hut. But I will be making the switch back if Pizza Hut continues to cut corners on their pizza. I ordered two medium pizzas from the location in hockley,tx. Neither pizza was covered with cheese. Each side was almost completely bare. I took pictures because it was so ridiculous. I'm sure I'm not the only one with this complaint as the sane thing happened the last time I ordered. Please correct this at your earliest convenience so that you may not lose any more customers. Thank you in advance.
I live in Enterprise,Alabama and I tried ordering this big box plan for a pizza party we were having, and the store on Rucker Blvd said they were no longer doing this add. I had coupons for this with correct date and they still would not allow my coupon. I took my business to another pizza store and me and my party were not satisfied with the other pizza chain. Please try and get all the Pizza Hut stores uniform in policy, I love your pizza, but hate the fact that I was refused service of your special, in which all through out the Saints and Raiders game it was advertised.
I am a frequent customer at Pizza Hut. My family and I visit the Pizza Hut restaurant Atleast 3-4 times a month. And just yesterday I called in and order for pick up. I had a family get together due to hurricane Sandys trajic that left a few of my family members with no power. When I went to pick up my order it was completely wrong. Like anyone else I didn't realize it until i got back home. I called the store back and number one they were rude and told me that I was wrong and they gave me what I had asked for. They were wrong! I asked to speak to a manager and he left me on hold for about 15 mins. Then I got disconnected. I called back and same person answered the phone and realized that it was me again complaining about my order and he hung up on me again. After trying to call back the Pizza Hut line was busy for almost 30 mins. I am highly upset at the situation being that I'm a good customer to Pizza Hut. Please respond but and let me know what further actions I can take.
I attempted to place an order to be delivered to a local hospital in the area of Dallas, TX from the store on Oaklawn Ave. After calling the store an unnamed man answered the phone. I then proceeded to ask him if they delivered to the hospital and he told me "yes", I then told him that I would like to order 4 to 5 pizzas and was told " we are not prepared to handle a large order". As it was only 5 or 10 minutes after 9 pm I questioned as to why 5 pizzas was a large order. I was then told that " Monday's are our slow days and we don't make that many pizzas." I then questioned again as to if he could complete the order. I was then placed on hold for a little over 5 minutes as the phone I was using has a timer on it because it was a business line. After returning to the line he then asked "what kind of crust would you be wanting on those pizzas", I told him three deep pan and 2 regular. He then stated that "you just asked for 5 deep pan" and we don't have that many of those crust. I then asked what crust they had available and was never given an answer. I was then placed on hold again this time for 14 minutes prior to me hanging up the line. I then called the store back and asked what the manager name was and I was informed that his name was Zed or Ted and he was the one that had taken the original call. I then called Dominoes pizza and they were glad to take "my large order". The service and attitude I received on the phone was on of the worst I have experienced in a long time. The manager was on a speaker phone and was heard by at least 13 other doctors and nurses all who now have SERIOUS hesitation about calling pizza hut to deliver anything to the hospital again. This kind of attitude and behavior should not be accepted nor tolerated and was very unprofessional.
I was over at a friends to watch a movies and we ordered the new stuffed pizza and this is a small ass town of less then 3,500 people is if you count the ones that live out in the country. We placed the order at 6:23 pm was to be deliverd at 7:12pm and the pizza finally arrived at 8:33pm, my friend called the store to see what the problem was. The drivers often get lost on the way to his place. The Manager was rude, he warned them that if it was cold that he was going to send it back. This happens every time he orders and enough is enough. Sure enough it was not only cold the crust was soggy, the delivery driver admitted to getting lost. In addition, to being stuck in church traffic, big lie this small town they roll up the sidewalks after 5:00pm.
Therefore, my friend made her take the pizza back and told them to bring out a fresh hot one. He took a good look at it, we both made notice of the top and bottom crust there was a burnt cheese mark on the one edge and a place on the bottom where some sauce had leaked and burned too. Well it took the driver over an hour and fifteen minutes to bring the second pizza back and she was in a hell of a hurry to get out of there. So after she sprinted to her car, guess what we both looked at each other, and knew something was up. It was the same pizza. They had taken it back and put it in the warmer or ran it through the oven, to make it even worse I pulled back the top crust it has two of them and the cheese was not even melted it had congealed back together, the sausage was ice cold, and the bottom crust was doughy.
It was nasty where it had been hot and in a box but cooled off and condensation had formed and turned the crust into the spongy nasty mess. Long story short Concordia Kansas Pizza Hut is trying to pull a fast one. If we had wanted to reheat the POS pizza, we could have saved a few hours and did it on our own. My friend was livid, went to the Pizza Hut website, and filed three or four complaints like that will do any good. I just want everyone to know to never ever stop and eat at the Concordia KS Pizza Hut; it is a privately owned store, and their horrible. They pull things like this all the time; they do not owner coupons, or specials, anything that other stores do. When he placed the order he called it in, but the pizza was so new that it was not even in the registers yet so he had to place the order on-line and deal with all that mess. I want him to call the State of KS and see if anything can be done. However, I am doubting that they will you have to love a Republican State.
No rules and no morals when it comes to anything that really matters. In addition, as long as the store gets to make a profit. WE took many pictures to post online along with the story; the store Manager is some college girl and lies like there is no tomorrow on the phone. My friend put down that he wants to be called by Pizza Hut to resolve this matter ASAP anyone want to make a bet if they will and if anything will come from it. I am betting a complete blow off with nothing happening at all to the store. The pizza is on the counter neither of us will touch it; he paid $21.68 for nothing.
That is the last time any Pizza Hut in America gets any of his or my money ever! Joys of being in a small town with only a limited selection of places to eat and almost all owned by the same people, at one time the same people that own Pizza Hut owned every restaurant in the town. Therefore, no matter where you eat you got screwed one way or the other now it is just selective bending over and taking it. Anyone want a $21.68 stuffed pizza that has been heated twice and was not fit to eat the first time? I bet the cats out at the dumpster will not even touch it. I told my buddy to hang on to it for a could of days to see if anyone has the balls to call him, I know that if they do that they are in for an ear full and then some. I would love to be in the room for that one. He has a way of getting his points across and making you feel like you want the carpet to open up so you can crawl in and die. I have seen him bring Marines to there knees and cry like babies.
He calls it a come to Jesus talk, funny thing neither one of us cares about Jesus. He gets it form his Grandmother and I love him for it. It is not as if Pizza Hut does not have it coming and has not for a very long time. Well not we have to figure out what to eat the only thing open is Wal-Mart so I am guessing one or both of us are cooking, then dishes, all that fun its 10:14pm at night and we both are hungry did not eat today. That will teach us to rely on a Pizza Hut for good quality food at a good price. I guess what were we thinking to want to get full value for his money I mean it was only $21.68! It was not $2,100.68 right! I am the type to get pissed if I am screwed over on $0.21 that's 21 cents if you make a big deal out of it and try to get away with something, and that is what Concordia, KS Pizza Hut did.
Hello to whom it may concern: I would like to let you know that I will no longer be ordering from your company any longer (frequent customer). I ordered my pizza like always online and had my husband got pick up the order. Never had a problem before. It was my first time ordering from 1102 E Highland Ave San Bernardino, CA 92404 (store number #024867) . I have always given my husband my atm card to take to pay for our purchase and this time he went to pick up and they refused to give him the order or run my card. They said that I had to be there and with my id to even pay. So then my husband said deliever it because I was at home sick. They delievered it and then called to tell us they were there outside our apartment which in fact they were not.
Then he said I had to go to the apartment office to pick up my order. So then I had to drive over to the apartment office to pick up, he parked in the dark when there were plenty of spots open with lights on. Then he wouldnt even get out of his car, I did! Mind you that I had been sick all weekend with morning sickness and flu. He didnt even look at my id that I was told was needed by the rude manager on duty that night. Her name was Jessica, the manager.
He got upset that I didnt tip even though I just had to pay for delivery service that really wasnt delievered, I had to go pick up for $3.00. Then finally we got our pizza which was cold, soggie, and ( I thought all your sauces came remade same receipe) was over seasoned and discusting! Called manager Jessica again and she heared my voice and hung up on me. Wont be ordering from this company again, Sincerely pissed off customer, Amanda Meyer
Hello, I'm just writing because I think it's a shame how Pizza Hut has changed. I have not been in a Pizza Hut for many years but was passing by one in Centereach, N.Y and decided to eat there with my son. Although the employee was very nice and courteous, the place itself looked and felt unclean. When my son went to use the restroom, the door wouldn't lock, the urinal was covered and there was no soap. We had just placed a simple order of 2 personal pan pizzas. After 15 or 20 minutes the waitress brought back one pizza and we had to wait for the other because the order wasn't put in properly. I think Undercover boss should go there and just realize that the place needs some work and updating. It wasn't like this many years ago. I don't think I'll patronize another one.
Ive been a faithful customer of your establishment for years, but here over the past several months, my continous poor experiences at the syore located in nederland texas, ranging from employess hanging up in my face because they dont wanna make a delievery, to employees lying abput how long a delivery might take, i.e, two hours or more, only to recieve cold pizza. I understand these employees dont make millions of dollats, but i myself am a manager in the food industry, and how you treat the consumer ultimatly determine the future growth of ANY company. I am sad to say must take a break from your establishment until the conditions, the managment, or both improve, i also will be notifying all my employees, as well as any of my guest about the "unprofessional" atmosphere at your nederland texas location.
Sincerly, one disapointed guest.
I ordered a pizza from great barr pizza hut in birmingham west midlands. I ordered the pizza over the phone for delivery it was the first time i ordered pizza from this place and was very disappointed with the pizza. I ordered a chicken pizza wih onions peppers sweetcorn and pepperoni and ham. The pizza tasted horrible and bland there was too much cheese and less toppings, there was no taste to the pizza all you could taste was the cheese, the base from underneath was all wet and soggy. I did call the pizza hut in great barr and told the lady I have only tasted 1 bite of the slice it was horrible she said I would have to wait 45 mins for another pizza and would have to give this pizza back which was not a problem but I did not want to wait another 45 minutes for my pizza. The lady was very unhelpful she said the person who made the pizza had gone home but she would let them know that the pizza was not nice. She was not bothered at all. I wasted my money on a pizza that had to go in the bin as it was tasteless and horrible.
Never in my life have I seen a restraunt so dirty. Me and my family are from San Antonio, Tx. We decided to stop at Pizza Hut in Carlsbad, Nm. Which was the biggest mistake ever. As we walked in the restraunt I could already see what a mess this place was; and we noticed a lot of health hazards as we waited to be seated. By the way which took 10 minutes.
The restraunt wasn't full it was that all the tables were occupied with dirty dishes n about 3 tables were taken. Finally when the waitress came to seat us, after she was done talking on her cellphone.
Anywho, we were going to walk out but my daughter wanted pizza. So I ordered her a small pepperoni pizza. It took almost an hour in a half to receive one small personal pizza. I asked to speak to the manager and the waitress in a rude manner stated that if I wasn't happy for me not to return.
So I asked again to speak to the manager. She just ignored me and said some very harsh words. So I walked up to see if I can see a manager or anybody to complain to and nothing. So I go outside and go out to the back, and low and behold there was the manager smoking with our next to a gold car. I looked at them and smiled.
I went back inside to get my family and stormed out. That place has to be the worse in every category! I will be in contact with corporate as soon as possible! This issue has definitely been so bothersome for me and my family.
On Super Bowl Sunday I called Pizza Hut @ 5:36 pm to place an order of a large dinner box and 2 liter of Pepsi. After I was done the person taking my order advised me that delivery was 1 hr and 30 mins long. I had no problem with that. I called Pizza Hut at 7:05 pm to check my order and was told it was on the way and should arrive in 20 minutes. I called again at 7:30 pm because I didn't receive my order yet. The employee who answered said delivery was up to 2 hours long, I explain I called 25 minutes ago and was told it was on the way.
He ask for my phone number which I gave, after being placed on hold for 5 minutes he returned to tell me that my order wasn't made yet that is why I hadn't received it. I was very upset! I told the employee I should get my order free or discount, something. He then said "You will get this order you placed "FREE". I ask to speak to a Manager. Placed on hold again for 5 minutes. The manager answers my call and I explain everything to him, he said "We will give you the order "FREE", but couldn't promise what time I will receive it because of delivery. I told him I didn't want my order anymore because it's been 2 hours already, and explain how could they do this to customers. He didn't have much to say after that. I again told him to cancel my order and I would order from Toppers Pizza and would get my pizza in 30 minutes.
Around 8:05 pm a call came through my phone and it was the delivery person from Pizza Hut, I ask was the pizza "FREE" like I was told on the phone by the Manager and she said "No, it doesn't say that on here". I said "Return it, I don't want it". This Pizza Hut is very unorganized, disrespectful and rude. Place customers on hold for 20 minutes, sometimes they don't even answer their phones. The Pizza Hut Store I'm complaining about is in Milwaukee, Wisconsin 1515 West Burnham (414) 643-6200.
I will NEVER order from Pizza Hut again and heres why. My debit card was fraudulently used on 9/6/2012. There were 2 fraudulent charges.on my debit card from Pizza Hut on the same day. Apparently, my card was used to order pizza online. Pizza Hut is supposed to get a imprint of the debit card & view a picture id at delivery to make sure it matches the name on the card. Pizza Hut failed to do so. The reason I know they didnt do it is because my debit card was fraudulently used but it or my id never left my possession. I called the two different Pizza Huts where my card was used & even though I caught the charge within the first two days they were not willing to refund my money & both managers were very rude! I was told that I had to fight it through my bank. In my opinion Pizza Hut promotes fraud because had they followed their own procedures then this never would have happened!
I ordered my pizza for carryout. I go to Pizza Hut#024503 and stand at the counter for more than fifteen minutes,just to pickup? No one there to help.Employees walk by and no one greets me last least. Until I stop someone's that walks by and ask for the manager. Then they want to help me. So I still ask for the manager. And one young guy comes to me and said his the manager. No name batch? He said,ooh I forgot it?? Then he said his name was Dennis and that his the manager. I didnt believe that! He said I'm wearing a shirt and as tie. I told him what happen but he was careless. I will NEVER go back!
I place my order online and requested delivery. My order consisted of a dinner box and added 8 wings this was at 5:40 pm once order was approved my quoted wait time was 7:35 pm almost 2 hours later I assumed this was just to be on safe side. At 7:20 i still had yet to get order I placed a call just to see if at the very least it was on way the woman that answered was very rude put me on hold before i could even respond to the request to hold then when I explained reason for call she informed me that i have not waited 2 hours it was only 74 min (only longer then I have ever waited) and was very rude and snippy as she told me that I am next delivery out the door. I place my 2nd call 40 min later to asked what was going on ans asked to speak with a manger I was placed on hold for 12 min and 3 different times someone came to the phone and asked what I would like and I had to repeat 3 times I was holding for a manger whom never came to line I finally got my order 3 hours later. I think this kind of service is 100% inexcusable and I will never order from them again.
Me and my family attended Pizza Hut leamington spa Tuesday 7th may 2013 after waiting along time for our pizza to come out. When it finally came out the pizza was like water in middle which didn't look cooked properly they took pizza back to cook more by this time the kids were gettin restless and didn't want to wait any longer. The pizza finally came out and was cooked in middle and hard round edge. We use Pizza Hut a lot but am very disappointed and will find it hard to use Pizza Hut again.
I just purchased 3 pizzas at the helensvale store at 18;58 pm according to my invoice which I will be faxing to fair trading on monday. I was charged an additional 10% public holiday surcharge. I told the young lady it was not a public holiday and what they are doing is illegall. Anyway what a ripoff.
On February 20, 2013 at 6:45 i place a order with pizza hut (which i paid wit my cc) at the 7996 Miramar Pkwy
Miramarâ Floridaâ 33023 after waiting 1 hour n half I decided to call Pizza Hut to inquire about my order which than i was told that the driver tried calling (which i have ordered from that located Multiple times) that he tried calling me n was Unsuccessful which i Received no call from the driver nor the Location informing me that these attempts were made after asking to speak to a Manager i was told that the wait was going to be a Addition 45 to hour wait wit no Sympathy or a knowledge of my bad Experience
I eat Pizza hut almost 3 times a week because they deliver to my job. this has been the worse experience that i have ever had the food was cold and wasnt fresh... the estimated wait time time was supposed to be 30 minutes and to arrive at 3:52 and the food arrived at 3:37 and i place the order at about 3:22 meaning the food was already done and they just decided to get it to me. I did not like that and i do not appreciate that at all
Today my 67 year old mom went to get our family dinner from Pizza Hut in Mauston, WI. Our first mistake!!! Like so many times before nothing but disappointment. She ordered wings, Alfredo, Stuffed crust pizza, and bread sticks to go. They said it would be ready in 25 min. My mother left and went to do some shopping. She came back in 20 min. and yes she waited and waited and waited. When they finally came over they said they forgot the wings. She said forget them and went to the car. When she got to the car she noticed no Alfredo.
So she went back in and they blamed her saying she didnât order it. So now she orders it and yes she waits and waits and waits. Now our pizza has grease forming on the top and the food is cold. She gets the food home and the Alfredo is is cold in the middle. I call the manager and he to blames it mostly on my mom and then tries to humor me with a free order of wings. What a disgrace, they disrespected my mother, and then my intelligence.
With the economy being this hard you would think they would work harder to keep customers not drive them away. I hope this manager gets taught what it takes to make a good manager and no its not to insult the customers...
To whom it may concern: On Friday Jan 18, 2013 we ordered 2 large pan pizzas and chicken wings online for delivery. Our order came to $33.24 and I entered my visa card number for payment. When the driver arrived, he said he had forgotten the credit card slip for me to sign and that I'd have to pay cash. So we paid cash. The next morning, Saturday Jan 19, 2013 I called my bank and found out my credit card was still charged $33.24. I called pizza hut and asked to speak to the manager. He didn't give his name, just said he was the manager. I explained what had happened and that he may want to see if this driver was pocketing the cash. He said, no the driver had told him about what happened.
He then went on to Tell me that I needed to bring in a bank statement showing I was indeed charged along with my I.D. and credit card. I work every day except Sunday and am unable to just run to the bank to get a statement. I can wait til I get a statement in the mail, but my question is this: why, if the manager knew what happened do I have to do all this running around? Shouldn't they be able to tell at closing when they do a deposit that they were over in their totals? The pizza hut we ordered from is on Sunny Lane in Del City, Oklahoma. We live on Askew Dr in Midwest City. I'd appreciate you looking into this and letting me know why I have to jump through hoops to get my money back.
Dear Pizza Hut. I'm writing you today because of the local Pizza Hut in my area. It seems like every time I call in an order they seem to make up excuses for delevery time so I won't try and place order but I do anyways they always tell me "it's gonna be like an hour or two before my order will leave. My pizza always end up wrong or when I order a lovers pizza there isn't anything lovers about "hardly any topping" and the dine inn service it bad cause no one ever wants to want on us Pizza Hut is my favorite pizza I don't wanna stop eating it just wish the service was better.
On March 22, 2013 my wife ordered a pizza from the Pizza Hut at 1965 Coliseum Blvd Montgomery Alabama at 6:30 p.m. The Pizza was a store credit because the week before the pizza we order and picked up was terrible, cold and was not able to eat it. When we arrived at the store I went inside and told the cashier why I was there. She said in a mean voice, " a store credit" I said " Yes " itwas becuase ya'll messed up our pizza so bad last week the manager gave us a store credit and my wife called ahead talked to the manager and he made sure all was ok. The cashier chose to be rude in front of customers that were in line and standing around so I didn't hesitate to tell her how sorry the servcie was and that she needed to check with her manager. She just walked off.
When she came back I told her the name and she looked around then started waiting on other customers. I asked her again about the order she replied it's coming! I stood inside for over an hour and others there to was there for a long time and I could hear them complaining so we all talked about the terrible way things were at the Piza Hut. One family of eight had waited hours at a table for their to be completed and finally went to the counter told them they were leaving and only paying for two drinks since no one was concerned about serving them.
After I was there over an hour or more I asked about my pizza the server kept saying three minutes, then about 25 min's later I asked again she said three min's. My wife said for us to just leave so I asked to see a manager. It took awhile for them to get one because all the cooks were in the back talking and laughing and not cooking. This type of service is uncalled for and we will not go back and I will report this to the local newspaper section that talks about local places to eat.
We called in our order for some boneless wings tonight and was told they would be ready in 20 minutes. I arrived at store 30 minutes later and still had to wait 40 minutes on my food. When I finally asked for my money back, the lady at the front laughed and told me that my food was ready. As cold as the wings were, I can only assume they had been sitting there for at least 20 minutes. The store was filthy and the staff was very unprofessional. Most of them were either standing around talking on their personsl cell phones or leaning up against the walls. (Guess this is why my food sat for so long). And while they were all doing nothing, the store phone was ringing off the hook. The floor looked like it had not been swept in months and the tables had not been wiped down. It was disgusting!! I will not be back.
My husband and I went to Pizza Hut in Chippewa, Pa. we noticed a long wait in the line for window service . But we were seated inside immediately. We placed and order for 2 personal size pizzas , 2 drinks and breadsticks. We recieved our drinks immediately . We noticed no one had any food infront of them. We waited and I finished my soda . About 40 minutes later, I noticed an older lady and man who came in after us left, the people outside were leaving the outside window without their order. Our waiter never came back to refill our sodas or to bring our breadsticks. Finally a waitress who was waiting on another table came and refilled our drinks. We waited another 15 minutes and finally our breadsticks came with no explantion, just I am so sorry. We ate our breadsticks and about 30 minutes later still no pizza, so we went up to the register and paid for our breadsticks and sodas, never an apology, or an explanation. The waiter said I can give your pizza for you to go, I said no thank you. I am sure they lost alot of business tonight. I think someone better see whats up there. My husband and I ended up at Wendys and the little girl apologized because I waited about 3 minutes for a burger and I said believe me this is nothing. I told her what happened and another server over heard me and said another women came in there and said she had a 2 hour wait !!! I love pizza hut , but I will never go in there again. I definetly know it is courteous for the manager to come out and go table to table to explain the wait or apologize, he never came out. I seen alot of very disappointed consumers there.
On Dec. 10, 2013 my stusents were on an outing. Pizza Hut was where we called earlier and placed the order for our students. When we got there I waited at least 10 minutes for service. Along came two of my students wanting to place an order for carry out. I told them to wait because ai had not given my order so tha I could eat from the salad bar. The supervisor proceeded to take their order. I told her that I had been waiting a while and that the students already had food at the table. She ignored me. Therefore I asked another employee to take my order. She told both employees not to because she was going to take it when she finished. I told her that because of her rudness, she could not wait on me.
She was adamant about not havcing anyone take my order. I am a diabetic. I left and went elsewhere to eat. I am asking that thhis supervisor be reprimanded and if possib le suspended for a few days. I also demand an apology from her. This incident took place around 12:40 p.m. at the pizza hut on the waterfront in ST. Thomas, USVI I am consulting an attorney.
I went to Pizza Hut located at 1420 NE Evangeline Thruway at about 2:30 PM on 12/15/12. My grandson ordered the meal which included a personal Pizza Hut pan pizza, 3 breadsticks and a drink. When his order came out, there were no breadsticks. He asked the server (a black male) when he would be bringing his breadsticks.
The server told him that meal did not come with breadsticks, so I asked to see a menu. Sure enough, breadsticks were part of the meal. Server had gone back behind counter to ring up an order, so I went to counter and pointed out order and that breadsticks were part of it.
A Pizza Hut co-worker of his (black female) asked him why he had warmed breadsticks. His reply: "I'm go'in tell ya'. He went to her, leaned in close, and told her something which I could not hear, but I can imagine. Anyway, we finished our meal and I went to the counter to get a to go box and to also collect the breadsticks which he had never brought.
After he gave me the to go box, I still had to ask for the breadsticks to be boxed also. We were the only customers, so it's not like it just "slipp-ed his mind". I found the food to be of poor quality and the staff to be rude.
Not a Pizza Hut location I will visit again. I will also recommend that friends avoid going there.
My wife ordered a pizza online at the Pizza Hut website for the 35th ave and thunderbird location. The order got messed up and they sent a pizza with onions instead of black olives. Not a big deal. We called the store and said we still have the whole pizza but we would like our correct pizza. He said a couple things that are really bad. One he said because the order was an online error that they are not responsible for that. It is pizza huts website. Yes it is your problem. Second we asked for the corporate number and he said that the location was franchised so he didn't have a number to the corporate office. Are you kidding me right now. Are you not one company. His name was Edward and was a supervisor there. Please do something about this or I will report this incident to the BBB. Also, the fact you are not one company is really embarrassing. It's sad that a 10 dollar pizza ruined my night. I hope to hear from you soon.
Recently, my cousin & I decided to go to Pizza Hutt for some yummy pizza for lunch. As soon as we sat down we were told REPEATEDLY that the buffet was closing in 8 min & to get what we wanted. We assumed the remaining food at the buffet would remain & no new pizzas would be cooked.
Like a countdown, we were told we only had 5 min to get our food or we wouldn't get any at all. I did not enjoy my lunch as I was rushed! I won't be eating there again. The pizza & Dr pepper were delicious were delicious but it was not a pleasant experience.
Me and my family and friends went to Pizza Hut in Tarboro, North Carolina. Once waitress finally took our orders she brought plates and they fell on table, water got on one of family members, the waitress never said she was sorry and just walked away. It took three workers to come to our table to ask what our orders were. They kept bringing the wrong orders and some of us never got our food while others did and finished eating. The waitress never came to table to refill our drinks. By the time we were leaving is when our food was ready but we asked to box it up. It was the worst experience in a restaurant we have ever experienced
I had placed 2 orders for pick up I was told it would be a 45 min wait. I waited 45mins then I came in and paid for them and I was told my order was ready. I got 1 of my pizzas and they said it would be another 5mins for my other pizza. After 10mins they asked me again what I was waiting for. And they still could not find my other pizza. I waited almost another hour and by that time my other pizza was cold and the person up front just gave me a random pizza and gave me my money back.
I am never one to complain about an establishment. I honestly don't think I ever have filed a complaint. I am so upset though with the pizza we received at the Cochran, GA Pizza Hut. One half of the pizza didn't even have cheese on it! I took pictures. We live in a rural area, so when we noticed half way home, at 8:40 at night....it was a list cause. We tried to eat the other half, and it truly tasted like cardboard. Hard crust (we ordered pan tossed$, hardly any cheese at all. I hate that we paid $15.00 for a pizza we literally threw out. I also tried to order online because the website said a large for 7.99, online only. It kept kicking me back out. When I asked on the phone when I ordered it, if they would honor it, they said no. I have had issues in the past with this location but never did anything. Enough is enough.
Had a very bad experience last visit in houston tx zip code 77064 address is 17254 state hwy 249.manager TAMMY was extremely rude to me because the computers were down and I asked her if my online order was placed or if I had to redo it and also she was screaming at some employees while there was about 12 customers in this location. I came back today 2/12/14 to same location and was treated much better by an employee named jennifer . I hope to never have this experience again especially coming from a manager that should be highly trained. I love pizza hut but rather go to another location for future reference.
Pizza Hut at hwy 27 in Vaughan Ontario is very unorganized and rude. Made a pick up order at 7 00, they promised me pick will be ready at 7 30. I showed up at 8 pm my pick up was not ready they forgot. And did not apologize or made any efforts to reconcile. Bad bad experience never going back to Pizza Hut.
I ordered two pizzas online tonight. One was completely wrong, I ordered three toppings and got three totally different toppings. Both pizzas were cold and the other one was half cheese and half pepperoni, it had no cheese on it and was thin crust. It was like a cold cracker!! This happens all the time at our local restaurant, never any cheese on a cheese pizza.
Have a problem with a late delivery on order and ride manager when called to ask about it. I called twice to complain about my two hour wait on pizza hut pizza only to get a sarcastic manager named Tracy who would only tell me " we only have one driver and he's busy " the Pizza Hut that I'm referring to is on pike street in Parkersburg, WV.
Let me start by saying that I love pizza hut pizza but now they did it. I live in the middle of 3 pizza huts and not one of them will deliver too me. I'm 2 blocks from all there limits and none of them will deliver. If it doesn't change soon then I'm going to change my pizza place.
I came on Thursday and was lil bit upset but on Sunday it was already too much. Really way send people from Laredo to come and help if all they're going to do is sit around and watch football and don't care about customers that are trying to order. Its like I mentioned before Zapata is not his store so he just don't care about what was going on at that time of the game he was cheering and clapping all excited because his team was winning. Where are the supervisors when you need them just come to Zapata so we can talk I have some pictures to show you Maria or Martin thank concerned customer Tino H......
A new Pizza Hut has recently opened in gig harbor wa. We decided to try their pizza...mistake. We ordered two large pizzas costing us $35.00. The crust was so overdone and dry my Labrador refused to eat it, if there was a tablespoon of cheese on the entire pizza I would be surprised.the sausage had little flavor, it was simply a very poor product. We have a Papa Johns, Dominos, Papa Murphy's take and bake all In the same area, and these chains provide an excellent product at a much more reasonable price. Shame on Pizza Hut for putting profit before quality.
I love pizza Hut Hot wings I won't order them anymore how you gonna sell hot wings and ranch don't come with them you really trying to safe money that much you got make your customers pay 60 cent for ranch I have never ate at restaurants and you order hot wing and ranch don't come with it I took the wing back and told the manager I don't want it and the manager refuse to give my money because I didn't want to give her my address she was rude and unprofessional I will never go to pizza Hut again... keep your damn wings
I made a sizable order online for the Columbus Ohio Parsons Ave location and only after I placed the order was I made aware that delivery would be 2 hours and 40 min and since this would be to late because my children would be in bed for school I called to cancel the order then was told it would be 3-5 days for my money to go back on my card so that left me with nothing left to maybe order from somewhere else is there a way to make the customer aware of the wait time BEFORE payment is made also is this delivery time usual for a Wednesday at 7:20 pm Also why the long wait to refund money if order was canceled and never made ? Do you take payment before customer receives products or its even prepared?
We recently ate at the Pizza Hut in Paxton, IL. We arrived at 12:30 p.m. and other than an elderly couple who were leaving as we arrived the restaurant was deserted. This should have been our first clue. There were 5 adults and 1 child in our group. We ordered 2 med. pizzas and order of bread sticks and an order of boneless wings and 3 of the adults got the salad bar. I will give credit to the staff, they were courteous and helpful ( but we were the only customers in there, so they weren't too busy) The pizza was okay, not overly warm, but okay. The boneless wings were frozen chicken breast nuggets that were covered in barbeque sauce. I have had the bone in wings at out local Pizza Hut ( Marshall, IL) and always thought they were very good.
I had never ordered the boneless wings before and maybe this is the way they are at every restaurant, but I will never take the chance or ordering them again to find out. The salad bar was awful. There was a big bowl of brown lettuce, a container with a few pieces of diced anemic tomatoes, a few sliced cucumbers and some grated cheese. There was also a container of three bean salad. I picked through the lettuce and finally found a few shreds that didn't look too bad and took advantage of the three bean salad. This restaurant needs some attention from your company before the Department of Public Health does an inspection. I have eaten in several Pizza Huts and know this is not the quality of food that your company normally puts out. Our bill was a little over $81.00 and this was probably the worst $81.00 I have ever spent.
I love Pizza Hut. BUT I was very upset last night when trying to order a pizza at your store on 817 S. Cumberland in Lebanon Tennessee. My called went to your call center in Memphis. I got a dummy on my phone named Jasmin. I had to repeat my name. She had troulble saying Patton. I had to spell Cumberland. then she told me there was no Pizza Hut at that location. I told her I go there all the time and I know it's there. I was so upset I hung up on her and my husband called from his home and the call went through to the Cumberland location. He placed my order and we did pick it up. Your call centers SUCK...just saying.
My family and I have always went to Pizza Hut and loved the pizza. We have went up to twice a week. You had prices of $10.00 for any size pizza now all of a sudden you've jumped the price up $8.00 WOW! How surprised we were. We won't be going back until there is a deal out there you may run, that will be the only way we could go back. Were on a budget like most people. This is a very BIG jump in prices, compared to what we are use to. We have 2 girls that we take there. As you know kids LOVE PIZZA! Pretty bad with this kind of jump in price I think you will be loosing a lot of people who will not go to eat pizza here as much.
The Pizza Hut located at 8947 Pico Blvd Los Angeles creates a continuous disgusting, hazardous waste pile behind their location. My garage faces the alley and everyday I exit my garage I am faced with their garbage everywhere. I have spoken to the manager on several occasions, but to no avail. He is very dismissive and rude, saying that they are not responsible because they cannot help it. Today the Sanitation truck refused to pick up the garbage because they said that is too much and overflowing. The Sanitation truck also took pics. I am at a loss of who to complain too, since the manager seems to not care one bit about the mess he is creating. I will be contacting whomever I can to resolve this matter.
Thank you very much.
we only have one pizza hut in schuyler neb. over the last couple of months we have had many problems with are orders. i order on line and when we get there they down have what we had order so offer to give us something else. at first it was just a normal mistake it seemed but it happened the next six times we ordered. one time they said they would comp are wings and then ended up charging us any way. then we order deilevery it took over an hour and half.
Was at your morrisville pa location on Jan 19 at 5pm the place is filthy rude employees also
On Dec 29, 2017, I responded to a Pizza Hut e-mail (which I regularly receive) offering a 40% discount on an order placed on-line. After experiencing some difficulty, I was finally able to place the order somewhere between 6:00pm and 8:00pm PST. However, upon checking the order I learned that I had not been given the 40% discount offered. I had ordered two large supreme pizza's, and was charged $43.89 - the full price, including the delivery fee. I called the store to inquire (located at - 3800 Barranca Pkwy, Ste P, Irvine, CA 92606-8220 - (949) 551-1505) and was told to call someone by the name of Olivia at phone number (909) 525-5385. I telephoned Olivia that evening at approximately 9:28pm PST, and left a voice mail, explaining what had happened, and asked if she could return my call. Due to the holiday weekend I certainly didn't expect to receive a call until at least Tuesday, 1/02/18. By 1/03/18 I had not been contacted, so I called again, leaving a similar voice mail and asked that she return my call. As of today (1/18/18) I have had no response. Upon checking my credit card on-line statement I learned that the order on record was placed on 12/30/17, not 12/29/17, and did not contain the order number. It did not post until 1/02/18.
My concern is whether or not my issue will be addressed, and whether or not I will be either (1) reimbursed the difference of the full price (to include delivery charge) and the 40% discount, or (2) be given credit equal to 40% off my order for a future order. I do not normally contact customer service or corporate headquarters, as an issue such as this has not occurred in the past. I am at a loss as to why my phone call to Olivia has not been returned. The outgoing message to leave a voicemail did not say or indicate that'd Olivia was out of the office, or that due to an extremely heavy workload that it might take some time to get to my call This is the reason I am writing this e-mail to you today, in hopes that this issue can be handled in an expeditious and fair manner.
My family and I have enjoyed Pizza Hut for many years, and this is the first time I have encountered a problem. Thank you in advance for your prompt attention to this matter. You can contact me by either telephone or e-mail, or of course by return mail. Hope to year from you soon.
Richard C. Hoffpauer
P.S. A copy of this letter was sent to Corporate Office & Headquarters at 14841 Dallas Parkway, Dallas, TX 75254 on 1/05/18. As of this date I have not had any reply to that letter. Also, I was not given a hard copy of my receipt. But since the order was placed on-line there should be a copy of it somewhere in the store's on-line account.
Ordered pizza online at 4pm 1-17-2018, order confirmed for pickup at 5pm. Arriver at 5pm, paid for my order. Manager told me he had a large order for 40 pizzas. Tv screen showed norman adams order Ready. Another customer came in to place order, he was told it would take 45min.. I asked him how long before I received my order, he said its only 5:06. I told him I could not wait 45 min. for my order, so I asked for refund. He became very angry and thew my debit card an receipt down on the floor. Then said he didn't want to wait on me. I think hes a manager named Danny. He was screaming that hes a man an nobodys gonna talk to him that way. I was very calm an just asked for refund. Two other employees tried to calm him down, when they asked him for my receipt an debit card he said now u need me. I hope u have cameras working in that store18539 kuykendahl Houston texas 77379, So u can see the person u have representing your store, by cursing customers. I would like to here back from someone on this event. If not I will no longer be a Pizza Hut customer.
Good Morning Sir/Madam,
I Gina Foster purchased two medium pizzas on February 10, 2018 at 6:30 pm. I was told by pizza hut employee that it will take around 80 minutes. I stated "Okay". At 7:55pm I called back to where were my order? the same young lady(Ms. Marisa, Manager) answered the phone and stated "It's out the door". I stated 'Okay". At 8:39 I called back and inquired about my order. The same young lady stated 'My driver came and called but no one answered his call or came to the door; so I cancelled the order". All of which wasn't true. I'm a switchboard operator and our job is answer all incoming call in a timely manner and at our location a VA police is always on duty at the front doors, side doors, back doors and at the front desk. No one never call from the store(Pizza Hut on Carrollton Ave., NOLA) itself to ask or stated that one of their drivers were at or on the VA property. This was VERY UNPROFESSIONAL OF THESE EMPLOYEES. I inquired about compensated for my inconvenience and the employee stated I can't do anything about that and I did cancelled your order. Me and my staff shift is 3:00-1:30am. Because of this situation and do to the fact that some of my staff is a diabetic, which can cause a serious medical situation if not eaten at the proper time. I intern had to refer to our nutrition department , which was closed to make sure that my employee(s) will be taken of medically. THIS WAS VERY VERY POOR SERVICE AT THE LOCATION 301 N. CARROLTTON AVE, NOLA -504-482-6111.
They charged the person with 4 pizzas for our 1 pizza order. $20 for 4! Then asked us if we would pay $60 for 1 pizza because they messed up! We said no so they charged us for the next persons order that was $18. Now that $18 order will be charged $60! They handled that ALL WRONG!!!
I purchase a pizza at pizza hut, only to discover they sold me a pizza with wrong crust. I call to make them aware of my complaint, and requested to speak with the manager. I was inform by worker he was unable to come to the phone because he was very busy. I understood he was busy. However, being that I was the customer I felt I should have been spoken too better then I was by worker. It was my understanding the manager told the worker he would credit me $3.00 [dollars] on the pizza I purchased. As manager he demonstrated poor professionalism in not assisting and reflecting good communication skills one, on one. For more information, please feel free to contact me at my email address
Mrs. W Sylvester
ordered from online a custom meat lover and it came late it was cold and it also had olives on it which im allergic too when i called it in i was hung up on which was very unprofessional tried to call in again and samething. i got in touch with the store the next morning and was told to call in the credit whenever i was ready to use it. i called in today and was told there was nothing there. every time i call in for this it always shows not there. i feel that pizza just doesnt care for customers of black color.
Order DateSaturday, 12/16/2017, 1:09PM
Estimated Carryout TimeApproximately 15 - 25 minutes
Your Hut13659 WARWICK BLVD
NEWPORT NEWS, VA 23602
This pizza hut is great staff t they do not have enough people. On this date I arrived 25 mins after placing the order to find out that my order has not even been started and so there would be no time to pick up, I ordered from papa John instead. A week prior to that I came for carry out only to be met with lock door, finally, delivery person opened the door and said the manager was not here and so they could not sell the pizza to me. the week prior to that we had to wait additional 30 mins after placing the order online so total wit was over 1 hour.. This store needs to get more help or close you are losing so many people. The manager is super nice and the delivery people are the best but once i ordered i went somewhere else to get my pizza...good people do not make up for any service
We order a speciality pizza with free bread sticks I paid 27$ for my pizza gave a 8 $ tip wrong pizza plus no free bread sticks this was in kewanee illinois I want this right plus they took the old pizza back I work in food since 1987 I am a chief by state law that is not right you never take food back.
We'll on November 30,2017 went to pizza hut at 6429 Glenwood ave. Raleigh, Nc 27612 at 12:50 pm, my mother my grandson and myself ordered personal pan pizzas, i asked for water and also asked if they had lemon to put in my water ,they didn't because they have no tea .The manager Shertonia said, ok so i went to fountain drink and splashed pink lemonade in my cup. The manager Shertonia came by our table snatched the cup without asking, very rude she said i didn't purchase a fountain drink and said i was stealing brought a empty plastic cup back and slammed on the table. In my life had i had such an bad experience and being a manager it was absolutely uncalled for, the service was horrible. As we left i called her to the side and said that was not necessary ,she argued was very loud yelling and continued to say i was stealing as we were walking out the door. It was belittling , embarrassing and i will never step foot in their again i believe she needs training to communicate with customers or to be fired why is this woman in this industry if she can't treat her customers with respect or relate to them. My grandson 3 years was very scared. app code:024955. II am not one to complain but it really bothered me n i would hate for someone to have this experience
I ordered a large thin crust, half with pepperoni and sauages and the other half with beef and bacon.. along with some cajun fries, for pickup, from the store at the corner of 291 and 152 in Liberty MO.
Imagine my surprise when they opened the box and there was a pan pizza with pineapple on it.. so they had me wait in the store while they made me another pizza for 40 minutes, the whole time I'm watching the fries stand there and get soggy and cold, and being ignored when I kept asking them to remake the fries as well. They all, each and every one of them, had a "I don't care" attitude.. even the so-called manager.
Sometime between the time they put the new pizza in and the time it was done the old fries went away... but were never remade.
So which is it ? Am I supposed to eat cold soggy fries or cold soggy pizza ? What's the point of ordering online if they just go ahead and make what-ever pizza they want to make ?
At this point I'm done with your company... I was REALLY in the mood for pizza hut pizza tonight, but the piss poor service, and the inability to even make the correct order has me pissed off more than I can say.
I have order pizzas with yall for as long as you been in archdale I used too work for you when I was able my complaint is I called to place my order as have done almost weekly. They refuse to allow me to place my order and deliver it because I wanted the $7.99 med. pizza delivered, I also wanted the $20.00 dinner box. I had just ordered 4 medium pizzas the week before and had them delivered and got them. The store number is 2586 an order that should have been $27.99 plus tax they wanted $45.00 Thank you
I have been a customer of pizza hut for decades. I live a few blocks from one of your stores. My 81 year old mother lives with me and at least a couple of times per month we order 2 personal pan pizza's. It's just enough for both of us. I used to be able to reach the store and talk to someone there in person (54th/Pacific Ave Tacoma, WA) and our order was always delivered, even though it didn't always meet your minimum dollar amount. They did this because they recognized us as long time regular customers and wishes to provide excellent customer service. I tip well because of this. About a month ago I called and reached your call center. They refused to put my order in unless I ordered extra items to bring my dollar value up, so I asked to be connected to the store. I was on hold for 20 minutes. I hung up and called back and went through the same thing again. I explained my long standing customer status and that they have always delivered to my house and each person I spoke to said NO. They would not give me the direct number to the store, and after almost an hour I gave up and drove somewhere to pick up dinner.
Needless to say, I am very unhappy as is my disabled elderly mom. We have not attempted to order anything from Pizza Hut since this unpleasant incident and are not planning to ever again, unless I am able to reach the store and they will continue delivering our regular order. I am in the customer service field and did not appreciate the cavalier and dismissive attitude. You are about to lose a life long customer, but before I make that final decision, I thought I should let you know to see if you are willing to rectify the situation.
This is the third time, I have not got what I ordered. I ordered a med. thin crust meat lovers pizza and got a thick one. I ordered extra marinara sauce to go with my bread sticks, and did not get it. I live a couple of blocks down the street from the pizza hut store located at 1600 Euclid, in Des Moines, IA 50313. And I was told there was three delivery orders including mine the pizza was very late and cold. Ticket # 163 /I Register 1
Unit # 004320 11/24/2017 (515) 244-7700 23:20
916 Clinton Ave
Des Moines, IA 50313
NOT A VERY HAPPY CUSTOMER!!!!!!
Hi there I would just like to complain about pizza hut mount maunganui , bay of plenty new Zealand as me and my partner have ordered a lot of pizzas from them and they must have our phone numbers and address on file too as we always get deliary from them but on 2 times we havnt been able to get our pizza as 1 time we had to leave house in emergency and other time it was late and we had fell asleep . but now they won't severe us anymore and want us to pay for something we didn't eat . I understand that they are making the pizzas but when we had explained to them what happened they wouldn't let me speak . now we can not order pizza from any other pizza huts as they arent in our area . I'm am very dissapointed in there serves and dont like how they can treat customers .
I work for Minova USA in Georgetown, KY. The Plant Superintendent, Amy Hall placed an order for 10 pizzas on Friday, 11/17/17 to be delivered on Saturday, 11/18/17 at 11:15 am. The following is text copied from her order verification email:
Begin forwarded message:
From: Pizza Hut <email@example.com>
Date: November 17, 2017 at 3:41:53 PM EST
Subject: Thank you for your Pizza Hut order
Thanks, Amy. Your order will be delivered on
NOVEMBER 18, 11:15 AM
150 SUMMER CT
GEORGETOWN, KY 40324
(502) 542-5611 YOUR PIZZA HUT
102 N BRADFORD LN
GEORGETOWN, KY 40324
YOUR ORDER - 3171117144144001182024581
Placed on November 17 at 3:41 PM
1 Large Pan Pizza
Specialty Pizza: Chicken Supreme
Whole Ingredients: Classic Marinara, Green Peppers, Chicken, Mushrooms, Red Onions
1 Large Pan Pizza
Specialty Pizza: Chicken Supreme
Whole Ingredients: Classic Marinara, Green Peppers, Chicken, Mushrooms, Red Onions
1 Large Pan Pizza
Specialty Pizza: Pepperoni Lovers
Whole Ingredients: Classic Marinara, Pepperoni
1 Large Pan Pizza
Specialty Pizza: Pepperoni Lovers
Whole Ingredients: Classic Marinara, Pepperoni
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Chicken, Mushrooms
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Pepperoni, Italian Sausage
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Green Peppers, Chicken
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Pepperoni, Italian Sausage
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Bacon, Diced Tomatoes
1 Large Pan Pizza
Specialty Pizza: Supreme Pizza
Whole Ingredients: Classic Marinara, Beef topping, Green Peppers, Mushrooms, Red Onions, Pepperoni, Pork topping
Special instructions: Call 502-542-5044
Order Total: $103.76
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)
Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature.
Please Note: The Estimated Time listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call your Pizza Hut restaurant directly. The Pizza Hut name, logos and related marks are trademarks of Pizza Hut, LLC. Third party trademarks are owned by the respective parties.
©2017 Pizza Hut, LLC., 7100 Corporate Drive, Plano, TX, 75024, USA.
When the pizza hadn't arrived by 11:20, I called and pressed 3 to speak to someone about an order in process. The woman assured me the pizza had left the restaurant and would be there shortly. I inquired about a discount, and was told if it wasn't there shortly to call back. I did. This time I received the store manager who again, said the pizza had left the store. I asked her to check with the driver and I would wait. She put me on hold for 7 minutes (the time it takes to get here) and never returned. I called back. Another woman answered and told me she heard the manager yelling at someone and she would not come back to the phone. She also told me the pizza had not left the building - that she was LOOKING AT THE BOXES.
When the pizza finally arrived, I called the store again and got the manager. I asked her to give us the pizza free, as it was over 40 minutes late, we had been "misled" that the pizza had left twice before it actually did, and also because she had told me she had tried to call Amy Hall when she knew the pizza would be late. As you can see on the special instructions, the phone number was listed for her to call. She did not call that number and Amy Hall was not in Georgetown - that's why she left the number on the special instructions SO IT WOULD BE SEEN. Also, she only tried to call Amy at 11:06 - 9 MINUTES before we were expecting delivery.
Following is the transcript from her calls to Amy:
FROM: 502-863-9595 11/18/17 11:06 am
"Hi Amy this is manager over at Pizza Hut I'm just calling to let you know that we had some computer issues and we were unable to clock in so um we were unable to get started with your order um we got in in the oven now so have it to you as soon as possible OK I just wanted to let you know that it's going to be a bit OK if you need to call back number is 502-863-9595 thank you..."
FROM: 502-863-9595 11/18/17 11:32 am
"Hi Amy this is pizza again I just calling to let you know that I'm putting a credit on your account for order being late today um i also wanted to let you know that um if you can possibly give a phone number for somebody who's going to be on site to receive orders that way and if you happens in the future we can call and let them know um I just got a very mean phone call from whoever is there to receive the pizzas and I had no idea how to get in touch with anybody other than this phone number that's listed under customer information and i tried to explain that to her and she blamed for her the plant being shut..."
Again, the phone number was there under special instructions which they SHOULD HAVE READ when they were making the pizza. And, WHERE IS HER APOLOGY??? She took no accountability for this disaster whatsoever, she made no effort to apologize for the tardiness, she even lied about the pizza being on its way, and she called ME MEAN? I had to make 4 calls for this pizza while waiting - it had been ordered more than 20 hours in advance. Two of those calls were because I had been put on hold and once they laid the phone down and never came back. There is no excuse for her behavior. This company has ordered a LOT of pizza in the past from your company. The plant was shut down 25 minutes waiting on pizza that was promised first to be delivered by 11:15 and then twice more to be on it's way when in fact, it had never left the building. From my GPS, it is 7 minutes from your Georgetown store to our plant.
I have copies of all the phone calls and times to document this and would be happy to provide them to you if you send me an email for submission. I was pleased she discounted the pizza, but I feel we deserve more because of all the reasons stated above. We will not be using Pizza Hut for the employees again until a better resolution has been made.
Minova, Georgetown KY
My family was asked to leave the 2134 store in Tupelo, MS on November 18, 2017 by general manager Elizabeth Althouse for inquiring as to why we had not received our order after 2 hours. The police were called by this manager and told that we had been in her store too long and needed to leave. She was very rude and disrespectful to our family and would not give me her name and refused to talk to us and asked us not to make a scene in her store. All we wanted was to wait and allow them to make our pizza so that we could feed our children who attended the birthday party. She should not be in a management position if she feels it is ok to treat customers this way. We were humiliated when we did nothing wrong. I am extremely upset and have since filed a complaint through the Better Business Bureau. I just want the company to know that we were treated unfairly and humiliated. All she should have done was to say "I apologize and will gladly remake your order" we would have been fine with that. We were unable to have our party and on top of that spent at least $150 on party supplies and had to leave them in the store because we were asked to leave. We need to be reimbursed for our supplies and would love some pizza so that we can maybe try again to make a special day for my nephew.
Ordered pizza to be delivered, 1hour and 15 min, Wanted Big Box with one Thin Crust and one Pan, I was told I couldn't get that. Got the Big Box and a side Salad and she said it was $34 and some change. That seems awful high, that's OK because next time I'll order somewhere else
my pizza was cold and they was so rude never going back ever .
Please call reconsidering claim #0101578501or03 waiting since 10-29-2017 Joanne cornell 412-7045790
As of NOVEMBER 9th, me & my brother had ordered 2 large Delivery- Pizza's from Pizza Hut location ;2700 Gallatin Pike ,Nashville ,TN.37216 ....when the delivery person arrived, he had 2 Med pizza's ... me and my brother told the delivery person that was NOT WHAT WE HAD ORDERED.....the delivery man called to the store and explained the order was NOT CORRECT..the Manager told the delivery man that's what we ordered,,,this went back & forth for OVER 25 MIN.!!!! finally the delivery man handed me his phone to speak to the Manager myself...I asked for his name ,it was Wisely Pruitt , I asked him to just make what we had ordered and why was he being difficult and ARGUING WITH A CUSTOMER ,instead of just saying NO PROBLEM we can make you your correct order ...but instead WISLEY PRUITT KELPT ARGUING basicly CALLING ME A ( LYE ) of what I had ordered!!!! I told him that I WAS APAYING CUSTOMER AND I WAS NOT GOING TO PAY FOR SOMETHING I DID ( NOT) ORDER !!!!! instesd of him RESPECTING ME AS A PAYING CUSTOMER,WISLEY PRUITT REFUSED to make me a SATISFIED CUSTOMER ,he had YELLED AT ME OVER THE PHONE WHILE REFUSING TO CORRECT THE SITUATION at hand.....I had asked him for a complaint no. he replied ,there's NOT ONE for me to call ,which I found that NOT to be TRUE !!! I have never had a place of business that REFUSE to correct and to SATISFY THE PAYING CUSTOMER ,instesd he wanted to keep ARGUING !!!!! I asked him OVER & and OVER ,AM I NOT THE PAYING CUSTOMER ....JUST PREPARE ME A CORRECT PIZZA , HE still ignored ME and my request ...WISELY PRUITT need a 101 in CUSTOMER SATISFACTION and go to a ARGUE MANAGMENT CLASS FOR A WHOLE YEAR !!!!! OR BE TERMINATED !!!! WISLEY PRUITT IS TO( GHETTO) and SALVAGE for me,I will make sure my MONEY GOES else where when it comes to a PIZZA , IT IS MANY OTHER COMPETITERS for me to CHOOSE FROM,with pleasure,after this GHETTO MANAGER EXPERIENCE ENCOUNTER !!!! I WILL NEVER RECOMMEND PIZZA HUT IN THE HOOD !!!!! JUST PITIFUL ON ALL LEVELS.
Used to be one of my favorite pizza places, but starting to rethink...I Ordered online for the Payson UT restaurant and both times my pizza didn't have the flavored crust I wanted, and one of the times they didn't have one of the toppings I wanted and it still charged me for 2 toppings...I didn't bother to go in and have them remake it either time for the crust, they did give me a $10 off for not having a topping which was cool, but the fact that they have a website that can't even get orders right, and have a store number that doesn't even work for to do the survey when the receipt doesn't have an 11 digit number at the bottom makes me not want to order there anymore.
This complaint is in regards to the Pizza Hut in Wheatland Wyoming (#007554). I have never ever had such a horrible experience at a Pizza Hut. I am livid!!! Today, my co-workers and I went to have lunch....we were the first ones there....no one else in the whole place. We placed our order....which was boneless wings, garlic knots, pizza rolls and bread sticks. 45 minutes later the waitress/asst manager brought us cold wings and nothing else. She said it would still be a few minutes for the rest. At the end of 1 hour and 10 minutes......we still did not have the right order. No bread sticks....got charged for them though but got credit for garlic knots and we had to take it all to go because we were already late back from lunch. This is just ridiculous!!! Not only did we lose time at work....we had to work the rest of the day hungry. Please do something this. Thank you for your time. Shirley Lenz
Good afternoon sir/madam, I ordered a pizza at 18 Cardiff road Newport Gwent last night and asked for two large pizza with no pork, only to discover that the two pizza was full of pork then I called pizza hut to explain, I was told that pork is not pepperoni and that they will not refund my money or change the pizza, I then called a taxi and whet to see the manager, he was very rude and arrogant and call me a black bastard,how can I get my money back and an apology, the managers name is Jamie.
having to my family to pizza hut for a celebration of a family birthday i.m not very happy with my visit and sevice with waiting for are orders having our main courses brought while we was eating our starters waiting for garlic bread when are main had been brought what they had forgot to bring and make and brought one piece what was very small the pizza toppings what was very little of them on the pizzas the restaurant was under staffed so i will not be visiting pizza hut again me or my family and friends
My husband ordered pizza at 7:40 said it would be a 54 wait time which is fine bc it's Halloween. An hour and a half goes by he calls they said it's on it's way. Two hours and no pizza so he calls and the store tells him they don't have wings he needs to place another order. Husband requests refund and to cancel order. The guy states it's Pizza Hut policy to not refund any money that they will give him credit. He said no I'm not satisfied with this I do not want a credit. The party I had here was hungry they left and I don't want your services anymore. The guy continued to argue with him until he asked for manager. He told my husband the manager wasn't available. Continued to argue with my husband that they would not give him his money back. Said they are busy. Kept giving excuses. Then we heard a female in the background that said just hang up. It was the manager my husband was waiting for. She got on the line identified herself denied what she said and then hung up on my husband after he demanded his money back. It's now three hours and we do not have our pizza and Pizza Hut has now stolen our money without giving us the product nor our money back. At this time we will never order from Pizza Hut again and we want a full refund within the next 24 hours or we will pursue legal action for how we were treated and how the local store refused to give us our money back for a product we did not receive. The store was in victoria Texas 77901 phone number 361 5739137 the guys name was John that was extremely rude and not professional.
I want to make a HUGE complain about the order in subject and ask for the refund!!!
I’ve ordered pizza at 8pm, as you can see from the image attached, and around 9.10pm I was still waiting for my pizzas so I’ve called the restaurant asking information about my order. They told me that the delivery should have been here soon. So I said ok no problem and I thanked the person.
At 9,30 I rang again, as I haven't received my pizza yet, and the person at the phone told me that the delivery went back to the restaurant because he forgot the receipt with the address on it and that he should have been here soon. So I replied saying that if he would have been here in max 15 min I would have cancelled my order.
At 10pm I called for the third times MAKING THE SAME complain about the awaiting pizzas and asking for cancelling my order and having the refund. The person at the phone said that the driver was out to deliver the pizzas but I replied that I didn’t want my pizzas anymore, after have waited 2 HOURS for 2 Margherita. UNBELIEVABLE!!! He told me to ring the restaurant tomorrow and speak with the manager and in the meanwhile send an email to the customer service making a complain and asking for refund to you.
I WOULD NEVER EVER ORDER PIZZA FROM PIZZA HUT ANYMORE!!! 2 HOURS FOR 2 PIZZAS!!!! AND THE RESTAURANT IS ONLY 10 MIN FROM WHERE I AM!!! I’M SHOCKED!!!! UNBELIEVABLE.
That said, I DEMAND MY MONEY BACK.
Look forward to hearing from you as soon as possible.
This was the worst pizza hut in America. The staff was horrid, nasty, mean and dishonest... it took over four hours for them to deliver my pizza after I was told that it would be a 1 and 1/2 hour wait. I tried to call to cancel my order and the staff lied several times and said my pizza is on the way. I was at work and had to wait until my shift was over to try to get my pizza or my money back. after 4 hours I when up to the store (15002 Ella blv Houston TX 77090) and spoke with someone who claimed to be a manager ( he gave me the name Charles but the receipt sais Iscc) and he said that not only can I not get my money back but he had no idea where my pizza were... There was a man there African American, tall very, heavy, mid length greed locks in hair, and with what looked like bad teeth who claimed to be the manager " Charles" is the name he gave me but the receipt he gave me said "Iscc" was so mean and dishonest. He first lied and said this was not the proper pizza hut, then that the call center did not place the order correctly, then then that they didn't take a payment then that I did get my pizza. If he is a manager he need more training... the made this one of the worst food service experience of my life. He scared me.
And I still have not received my money back on my card.
I have a video that I cant seen to up load but I do have it...
10-3-17@ 600pm watress ask for drink order/ water went to salad bar mad a bowl & then to pizza bar- table no drink yet. Eat Salad &three slices of pizza. Had to get an attention of other water he come over and ask what I needed.@ and I said what do you see is missing here & he look dumb founding . Not to even to notic that there was no glass on the table - I said I order a glass of water.. & I said how a bout slapping the waitress & tell here to do here job . In an kidding mainer 10:min. Latter I finly got the water by this time it's 6/7 slices without any thing to drink. I was Ignore - no refills / plates - boles - paper & discard food -clears from table. went to pay bill was ask how was every thing I replied service sucked- and there were 6 to seven people standing at the reg and young person - Mail said that what I had said to water was offensive. And that t why I was Ingored . Do thes young kids today think life is an bed of roses & cant Handel a little sarcasm-kidding then they in for an rede awaking. What every happen to customers servi. Note to complaint Dept. I did apologize to young man and every one stand there even the young lady waitress. PS here are the pictures
I AM BEYOND MAD.....U ASKED ME TO TAKE A SURVEY AND I WOULD GET $10.00 OFF MY NEXT ORDER. EVERY DAY I GET 25 TO 45 JUNK EMAILS SINCE I DID UR SURVEY. THIS IS BEYOND CRAZY AND I BLAME YOU. THIS HAS NEVER HAPPENED BEFORE SO I KNOW YOU ARE THE CAUSE. YOU NEED TO FIX THIS AND / OR MAKE THINGS RIGHT. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 15 YRS AND YOU DID ME WRONG. THAT WILL CHANGE IF YOU DONT DO THE RIGHT THING. YOU SHOULD BE ASHEMED OF YOURSELVES.
Had 6.99 coupon for a large pizza with one topping. Ordered via phone large veggie pizza with pineapple topping. Upon arrival, to pick up the manager (he identified himself as Jose) said that the veggie pizza was a specialty pizza and I couldn't use the coupon. I questioned why they took my order (I might say the first person hung up after holding for a while). Called back placed an order and left to pick up. Jose said that I could only get it by paying the full price approx. 13.00. I felt he should have honored my order, but he refused. The best he did was give me a pepperoni pizza with pineapple for the 6.99 pizza. His explanation for the mixup was that his crew was new and didn't realize that what I wanted was a specialty item
The store I visited was at 4356 Leimert Blvd., LA, Ca . 323 291-4000 on 9/18.
the worst service ever, I placed my order online at 1100, call the store around 1230. THE manger told me that the order was brought back to the store. I asked why didn't the driver call me when they were in the lobby. Then the manger stated we can deliver it in 45 minutes, so I asked why 45 minutes if the driver just retuned it. So I assume the pizza was never made. As I am typing this message I still have not received my pizza. The day I provide lunch for my co-workers this happens.
Credit Card payment of $18.33will be charged
Total does not include tip. Please remember to show your appreciation to your driver. If paying with a credit card, you can add a tip to your total when signing your order receipt - cash is not necessary
Thursday, 09/21/2017, 11:03AM
Scheduled Delivery Time
Thursday, 09/21/2017, 12:49PM
3506 Tyvola Rd
Charlotte, NC 28210
as you can see the time for ordering and delivery It is now 1:53, our lunch time has passed no one has had lunch because the store still have not delivered the pizza. I called 3 times with a reply the pizza is on the way.
this is the worst service ever I will no longer use your company far any more of your services.
I recieved coupons from you due to a complaint i filed about my order not ever getn delievered and now when i try and use these coupons they tell me that these coupons are not valid or can not accept them. I dont know what,the problem is now with this location but this seeiously does not make me want to return. The location is lamesa texas
When I placed my order at the store and I waited about 15 minutes. My pizza was ready but the cashier missed one of my order and I asked as where is my cheese sticks. She said she forgot to add that order. It was big disappointed as I like to eat my pizza very hot. She placed other order and made me pay for her mistake which is ok. I asked as how long will I have to wait for cheese sticks to be ready and she said it would take about 7 minutes. I sat and waited more than 15 minutes. When my cheese stick ready after 15 minutes and I checked the cheese sticks and it looked very OVERCOOKED as it was very dark brown and hard.. I was so angry!!! My dinner turned horrible.... no pleasure!!
P.S I tried to enclose a picture of cheese sticks but appear to me that your web site is not working correctly when I picked a picture to download but it came out as a different picture.
Ordered hot wings and BBQ wingsgot only hot for both orders.
An hour after my delivery was supposed to have come, I called to see why it was so late. Paul, who identified himself as the shift manager, gave me 3 different excuses as to why my food hadn't arrived and they were all MY fault. His disposition was rude, argumentative and defensive. No solution was offered until I asked if he planned to resolve my order not being delivered. At that time, he told me he could discount my order since 'That's what I was getting at anyway'. I told him no thank you. I typically order pizza or other menu items twice a week from this store. Never again!
I ordered the 10 dollar any way you want it pizza. Although I could get a Supreme I was not able to get a simple cheese pizza with extra cheese without an upmcharge. Your company originated in Kansas and I have taken great pride in that. I ordered your food even when quality became an issue. And it is an issue in a lot of your stores. Your company could not wven provide the most basic pizza order without reneging on your sales offer.
I will NEVER purchase anything from your company EVER again. I don't expect to hear back from you. It appears you care even less about your customers than you care about your product. I will also denigrate your product every time I have the chance. So sue me. Truth is a great defense to what you offer.
1. 90+ minutes for my pizza and chicken
2. food cold
3. wrong chicken (wrong sauce)
4. 90 minutes to get replacement chicken
5. surly person on the phone
Complete failure of service, super disappointed. I want a full refund for my order (24.65) and I want coupons for future orders - absolutely ridiculous you charge delivery charge and give such pathetic 3rd world service.
Feel free to call me - 818 516 1200
Hi, my wife called in an order as she left work. We do this at least once a week, sometimes twice. She picks it up and brings it home. Well....this time when she got it home, I hear her in the kitchen say "what the heck' ! I went in and the pizza was as thin as a piece of cardboard, the crust was hard, no sauce, very little cheese. It was almost a bread frisbee. I refused to eat it, my wife tried...she took one bite and said don't even try it.
So we took it back, and the manager Daniel, right off was a smartellic about everything. He said it's been put to long I can't give you you're money back. My wife said I come here all the time, and you always show it to me and this time you didn't, so you knew something was wrong with it. He immediately called my wife a liar. So I stepped in, and I was pretty upset at this point to have some little smartass teenager calling my wife a liar. I told him she just wanted her money back and we will go elsewhere from now on. He just laughed and said ....that's not gonna happen. I asked him what he could do...he said they could make another two for us. I said there's no way in hell you all are going to remake something for me to eat. And he said well then our business here is done. By this time I was steaming. I asked for the manager, he informed me that he was the manager and what he says goes. I lost it, I did say to him that he better f'n apologize to my wife. He said that wasn't going to happen and for using that language in his store he demands I leave. I said that's not happening. My wife stepped up again and put her hand on my chest, he took the pizzas to the back, and walked back up to the counter. My wife said you are willing to do nothing to make this right ? He said I told you we could remake them but that's it, they have been out to long for a refund. We live about 45 minutes away from this place.
So I asked for his boss's name and number and a number for corporate, he informed me that his boss was out of town and was unavailable to take calls....nice try though.
Yes he said that.
So I told him I want my pizzas back so I can show someone what we were expected to eat, and I wasn't leaving til I got a number for corporate. He said Oh....now you want your pizzas, I thought you didn't want them. I said I paid for them, I'm not getting a refund, they are my property. He went back and got them, tossed them on the counter, put a piece of paper on top of the box with the corporate number on it.
By this time a gentleman walked in with his lil girl, and I apologized to him for the inconvenience....the gentleman said no problem. I opened the box and showed him our pizza and told him to make sure and check his when he gets it. He told me that ours looked disgusting and he would double check his.
The manager, then told me again to leave his store. I informed him of all the negative feedback they would get from my stores. He said 'whatever....leave'. My wife had already walked out crying.
Once again I said you are going to do nothing ? He said I offered to make you another two, and I offered a credit. My wife was standing at the door and came back in. She said you never offered me a credit, and he said I sure did. Again, making it look like my wife is a liar.....he never offered a credit. So she handed him her debit card, and he smiled and said I don't need that....I'm not giving you a refund. She asked what a credit was then, he said he would give us credit towards our next order. I said ok, and we can go to a different Pizza Hut ? And he laughed and said 'nope', 'just this one'. I said nevermind we will never be back at this store. I informed him of my name and where my store is where I could be found. The other two employees that I saw there were one that was first at the counter, that ran to the back and never came back. And the one that was actually working in the back never said anything.
Anyway....I find this unbelievable that anyone would treat a customer this way. Especially a customer that has been buying from you for a few years every week. And his mouth is going to get him and this store in alot of trouble one day. I stayed as calm as I could because my wife was there, then there was a child there, if I was by myself this would have escalated into a whole different outcome. I'm glad that didn't happen, but just in disbelief that someone acting like this is not only working with the public....but a store manager as well.
If my stores treated people this way....I would be out of business.
I don't know what has changed in this store, we have never had a problem before.
On the ticket, this is store #014321
3610 Springhurst Blvd
Louisville, ky 40241
His name is Daniel
And we will stay on this until there's some sort of satisfactory resolve. I personally would be happy for me to not be around him at all, but he should be made to at least apologize to my wife for talking to her the way he did, and for calling her a liar.
Visited Pizza Hut in Humacoa Puert Rico on 08/05/16 at about 5:30 pm. I went in the store and placed an order. The employee ask me if I had a coupon. I told her no. While she was placing the order I verified my purse and indeed found I had a book of coupons they had given me on a previous visit. The employee had already placed the order, but she said it was a ok she would cancel it and process a new order with the coupon. She called the store manager who came with and attitude and rudely ask her what she wanted.
The employee explained the situation. She looked a me with an attitude and told me I am going to do you the favor this time but next time you come in you better notified first that your going to use a coupon. I told her what are you talking about that your going to do me a favor I don't understand. She told me again that she was going to do me the favor. I told her once again I did not know what she was talking about. The store was full of customer and it was very embarrassing for me.
Seeing the attitude she had towards me and the employee I decided to leave the store. I am not used to use the so call coupons. She acted like if I was asking for free food. You should look into this and what kind of people you have employed. I had visited this Pizza Hut in the past and the employees have been very polite. I can't say the same for the manager that was that day in the location. Unfortunately I did not get her name, but I guess that with the time and date provided you will be able to contact her and tell her how to treat people with respect.
Pizza Hut located in Humacao Puerto Rico near Sam's Club.
This store always forgets something from our order every single time it never fails we always get the meaty marinara sauce for 4 which comes with a set of breadsticks and we usually order an extra set, the cheese breadsticks, and they always forget one or the other either the regular breadsticks or the cheese ones. This happens even when I call the store after placing the order to remind the workers and ask not to forget. Never fail something is always missing and no I swear I'm not exaggerating something is always missing! Well this order I decided to not order the extra breadsticks and try the s'mores cookie thing I ordered the family pack for 4 pasta and the s'mores cookie and I added an order of marinara sauce which doesn't come with the package deal.
The driver shows up which was very polite and said the manager made sure the marinara sauce was in here and I look to 1 box with the pasta, the s'mores box and the marinara no breadsticks and I asked please don't tell me they forgot the breadsticks and she said I'm so sorry I don't know why they would have sent marinara with no breadsticks that seems kinda silly. And said that she would go get them and bring them back which she did. But the problem is this happens every time we order and it's so frustrating.
Once in a while I could understand but it's not its every time! And when I call it's always I will credit your account or send what was missing which the rest of the food it was meant to be eating with is cold by the time it gets there. Now I would just like someone to please tell these workers to pay more attention and if you was to look at our account you would probably see all the problems if they even put them on there.
Purchased two pizza dipper pizzas ordered online well in advance on 8/1/16. Order was delivered on time but, when order was received I only received one. I called back and explained situation I was told when the driver return they will have missing pizza ready and the driver would bring it back. I wasn't told the actual wait time so as I wait i inspect the pizza that was delivered and the quality was horrible, it looked like it was thrown together.
Forty-five minutes pass still no return drive. I go to the location 715 Boulder Hwy, Henderson NV 89015. I take the delivered pizza and walk in and explained who i was and asked for manager and show them quality of pizza and the took it back and I am thinking they remade both. 20 mins go by and my order is ready. I was only shown 1 pizza. I get home and gave my children their specific pizza and I open the box for my husband and myself specific pizza.
It's the same poor quality cold pizza that i had to reheat in the oven. I was told I had a credit for the purchase amount. I really don't believe that. I felt taken advantage of and i paid my hard earned money for this
I placed an order online for four medium pizzas. Three of the pizzas were hand tossed and one was thin crust. Once I arrived home, I was highly disappointed that all four pizzas were hand tossed. They never read the special requests such as pizza well done, extra sauce, light aauce, etc. Every time I visit the Pizza Hut in Minden, LA, my order is either incorrect or the quality of food is lacking.
I ordered a care your order online for your Niles store. 745 Youngstown road Niles Ohio. I had an online coupon I received for completing a survey. The coupon was for $10 off an order of $20 or more. I didn't put the code in for my online order. I didn't realize I needed to. I took the coupon to the store and they refused to honor it. I refused the food. I order pizza and other food from this location several times a month. I probably spend over $400 a year there. I won't be ordering anything from Pizza Hut anymore.
Every time I order from this location it's a problem. They don't get my order right , it takes too long for delivery like 2 hours. I ordered my pizza at 7:41 p.m. and it's now 9:38 p.m. and I still haven't received my pizza. Then when it gets here it's cold. Once I even had the driver to tell me he had to go back and get the rest of my order from the restaurant. I order extra cheese and I don't get it. I even stopped ordering from Pizza Hut and started using Papa John's, but I decided to use them again and I'm getting the same bad service. I need to be compensated for my getting such bad service when I was a regular customer. I am located in Meridian, MS. The store I'm referring to is on North Hills Street.
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