Pizza Hut Complaints Continued... (Page 4)

Delivered a pizza with the wrong toppings. Took over 2hrs to get the replacement of what I had originally ordered. This location should just shut their doors as the employees that work there do not give a shit about what they put out. Pizza not completely cooked, missing soda,, wrong ingredients. Each time I have pry from this location there has been an error. Store# 035653. Ticket number 0015 on 3/28/21. I will not be ordering from Pizza Hut ever again.

I placed an order for delivery on 3/27/21 2:31 pm . I wanted for the order to arrive for over an hour, so I decided to contact the store which took my order. They informed me that that the driver was back at the store with my order because no one answered the door or phone call which was a lie. No one ever came to my door nor did I receive a phone call from the driver! Thanks for nothing Pizza Hut!!

Manager (he said his name was Garth) is very disrespectful and rude. He did not help me, my phone number was wrong and instead of helping me locate my order (which I had an email receipt/confirmation number) he told me he didn't have an order and I wasn't getting pizza. He told me that confirmation number didn't mean anything to him and I probably ordered from the wrong place. He told me he was with a real customer and proceeded to speak louder over me when I was explaining that I was a customer and my order was already paid for. He is very unprofessional and rude.

Man I really want to enjoy my stuff crust pizza but asked for jalapeño on half my pizza, and got it on the whole thing. Pizza was barely warm. And on top of that, they gave us two half cups of mozzarella sauce for 10 breadsticks. SMH, I spent $50 on a BS meal. I guess I’ll have to stick with Dominos pizza from now on. Next time I’ll listen to our kids.

3rd time I've ordered in the last year and have gotten cold pizza. Your pizzas arent cheap, and when I spend $50, I expect hot pizza. Called to complain and got hung up on twice.

I have lived in the same neighborhood for 30+ years and have gone to the Eastgate Pizza Hut many times. The service has always been acceptable. Not so much this evening. I decided I didn’t want to cook this evening and ordered a pizza about 5:15pm. I was told it would be ready in 20 minutes which is pretty standard. I left my house soon after and made a stop at a local dry cleaner. I didn’t look at the my watch at the time but assume it was around 5:45 at the latest. I went in and the lady at the counter couldn’t find my order. She seemed to be having trouble with her computerized cash register. She said it wasn’t ready yet so I said I would take a seat and wait. While I was sitting there it was obvious that she was either untrained or a new employee. She was having a really hard time getting orders correct and in using her cash register. About 6pm the apparent manager came out said he had noticed me sitting there for some time. During this time the kitchen seemed to be in complete confusion. I heard the staff stating that the register person was either untrained or needed more training. She was working the register, taking phone orders giving orders to the kitchen. Well at 6:35 I finally got my pizza ad was given a flyer for 30% off my next order and a box of mini rolls for the store taking so much time to fill my order. I thought they were some kind of mini pizzas. It wasn’t until I got home that I noticed they were mini cinnamon rolls. I am a type two diabetic and I would have never ordered mini cinnamon tolls. They should have asked what I might desire instead of just picking something.

I made an order online Pizza Hut star onRittman Rd in San Antonio Texas I place the order online they said it would be about 25 minutes 720 minutes I drove up to the store I love them know I was there they says another 15 minutes so 18 minutes later I’m sitting there at the store and I called them and say what’s going on they says oh it’ll be another 15 to 30 minutes I don’t know what they’re doing but they’re not doing their job when I placed the order it said 25 minutes it didn’t say an hour and a half 45 minutes or two hours

We live at the back of Shadowbrooke community in Springfield, Ga where new houses are being built. Called delivery and they said our address was undeliverable even though houses right around the corner from us can get delivered to, two blocks away. Update your system guys, our house has been here for months.

I went too Pizza Hut to pickup an order I had entered online. When I arrived there and checked their board it indicated that I had a 20 minute wait for my pizza and hot wings. With time to spare I went next door to shop and kill some time. I arrived back at the hut with about 4 minutes to spare and stood along with others waiting for there orders as well. While waiting I noticed the order board clock, for my order, count down to zero and waited for the servicing employee to ask for the next order but just before she did the board entry for my order restarted with a new count from 20 minutes all over again. So I waited. When the board counted down again for my order, no pizza. So I waited again. Finally, when I had been there about 56 minutes my pizza and hot wings came out. Now when I brought the two items home, less than 5 minutes and tasted the pizza it was extremely dry and probably the worst pizza I had ever had from Pizza Hut, not up to their standards of pizza's I had had from them in the past.

Earlier today we purchased 2 large 3 topping pizzas from the Fort Atkinson, Wisconsin Pizza Hut. When we got it back home and opened it, part of the pizza looked weird. Parts of it looked fresh with soft cheese and glistening pepperoni while the other parts of the same pizza where hard, firm and old looking. My friend and I had two slices each pizza and have been in and out of the bathroom since. Nauseated, diarrhea, headache and hot flashes. I will NEVER eat there again. I’ve read news articles about people working at Chuck E Cheese melding leftover pizza into new pizzas before, but I never thought this would happen to me nor at a Pizza Hut. They just lost a 9 year customer and a whole lot more once we spread the word out later this week.

Believe me this store does not rate any stars, on July 16, 2019 my husband and I went to the Pizza Hut at 2116 Cedar Creek Road in Fayetteville NC. It was a long time after we sat down before a waitress came by and said she would be back, so we sat for anytime good while, when she came back we order a water for me and a Dr Pepper for my husband, my husband said he wanted the buffet and I asked for the one trip salad bar. It was another 10 or 12 minutes before she brought my husband his drink and a bill, no water for me. My husband went to get food and he didn't see anything he wants so decided to wait to see if they would out bring out some more pizza. I went to make a salad but there was not any lettuce, I told someone that there wasn't any lettuce and very curtly I was told they would get to it when they could. So my husband and I sat there waiting and I began to watch a child circling the food bar with a dirty plate, one of the employees brought out a pan of baked pasta and the child started raking the cheese off the top of this dish and spooning the pasta off the bottom of the pan into this dirty plate. When she was finished she took her fingers and raked the food that was stuck to the serving spoon back into the pan and stuck the spoon back into the food in the pan!!! (Still no lettuce) I could not eat anything by this time so we left, When we got into the parking lot I heard someone yelling and I turned around it it was the waitress yelling at us about walking out I told her why we left and she is still yelling at us as we get in the car, as my husband and I both are in our late 70's this woman was quite intimidating, she did frightened me some as she seem to be so angry. This restaurant is really dirty and needs some major cleaning.

Did not bring sauce for my breadsticks I called they say I need to repay delivery fee to have some brought I think that is disgusting customer service the guy was rude and nasty and hung up on me south high street Pizza Hut Columbus Ohio 43207

Delivery at 4949 Gus Eckert Rd was not delivered in San Antonio Tx . The supervisor was rude and the delivery driver
said she went to 4949 Eckert road that does not exist. Explained she tried to call my phone but my phone had died.
Tried using a co-worker phone x3 times no answer .Delivery driver called back at 8:15 the pizza was to be delivered
at 7:50. Said the address was wrong. The zip did not change if she had used the zip code it would have brought her
to the right address. Please correct the address .
I have used your service a lot had no problems. I cancelled the order because the supervisor was very rude to me.
I am not the only one that used your services at this address 4949 Gus Eckert Rd. Our patients use this address also.
Pizza Hut on Babcock/Huebner I rate you 0. Bad customer service.
I had asked the supervisor for a discount because they had to make the pizza over he was rude said it was my fault.
The internet gave false information is this the way to talk to a customer that is hungry and upset.NO!

your site online says 2- 2 topping pizzas are 5.99 for phone orders I went to pick up my pizza are was charged 26.99 for the two I told the cashier about the ad and he informed me it is only for online orders and took the person behind me and blew me off Not a great way to do business

the pizza was under cooked and veggies were very large I asked for extra not extra large toppings no sauce and that wasn't extra cheese either the pizza was taken back and another was delivered but it was the same if not worse I want my money back. store number R31135 order number 230

Hello I placed an order for my coworkers and I today 7/12/2019 at about 2:00 PM for our lunch. I placed the order online by using the online portal and everything was fine. I waited for over an hour and of course our lunch break was over when the driver called my phone. I missed the call due to waiting for the delivery as it said on the app that is was being delivered- and called her back. She stated she was at the hospital and I told her my business was not the hospital. She tried to argue with me , and we gave her directions to my location. I said I would come downstairs and wait for her , which I did and she did not arrive. I called her back on the phone number with no answer at 3:15 PM and she finally called me back at 3:20 PM stating she went back to the pizza shop. I asked for a supervisor at this time and someone came to the phone- (not sure it was a supervisor) who said I quote- "do you want your pizza?" I replied well I want a refund now because its been over an hour for delivery and she has went back to the store, I do not have anything I paid for. She said hold on and transferred me to the queue for customer service, I looked up the number for the corporate office and gave them a call. They have fixed the issue, I want to report this driver called my phone 4 times additionally after not delivering my food and not accepting my calls. This is very unprofessional and not acceptable. I was embarrassed at my work place and you should be as well. the location for my order was 4534 Wornall Road Kansas City Mo 64111 we are a very reputable company and easy to find, The pizza hut was on Main ST located on the Plaza in Kansas City which is also very reputable area so I want to make sure you are aware that customers are not treated in this manner in this area. My contact number is 417.315.5028 and my name is Sharon Young Thank you and again I just want to make you aware of a very bad experience. I spoke to Haley who took care of my concerns but for the store in question Im sure she ate the pizza and wings! because as of the time I am writing this , still no pizza!

I live in Clarksburg wv and I call the pizza hut 5different times and let the phone ring 100times and no one ever answered i went by the other day to make sure I was calling the right number and I was...I tried again tonight and no answer again so I called another pizza place and ordered is there a reason they don't answer... I like your pizza but they need to answer there phone...can you tell me how too order pizza with that place. And not on line

Bought a pizza for my grand kids at Miami Gardens dr and 67th Miami ave it was nothing like tv cheese crust was dried
On each slide 2 pepperoni very dissatisfied will not visit store again

Went to pizza hut in ridge culver plaza in Irondequoit ny. Had a coupon for a $6.99 large 0ne topping pizza which expires on 7/13/19 which says at the top of the coupon now including Original Pan. Said the cost was 7.99. even though I had the coupon. Were very snarky. How's that for customer service?

Ordered a pizza online for delivery. The pizza arrived smashed by the wings and it was the wrong pizza. Called the store and said we have to wait an hour to get our correct pizza!

The restaurant I went to is great. The problem I have is your "receive $10 off on your next online purchase of $20 or more" by doing a survey at www.tellpizzahut.com. I went and completed my information; a copy of the response is attached. I pressed the button to go on and as you can see by the attached file, the little wheel just kept spinning. I finally checked my watch and noted 4:04 p.m. It was spinning a while before that. I took a shower and now it is 5:02 p.m. and it's still spinning. I finally gave up. If your software cannot handle the number of calls or has bugs you should fix that situation. I wasted an hour of my time on this before I closed the window. Shame on your because I believe you probably already know this is a problem.

Susan League

On June 25 I ordered pizza from the Hwy 107 location in Sherwood AR. It started raining before I got there but when I drove up to window the clerk took my card and ran it and handed me the receipt to sign and said would be 6 minutes till ready and they were closing window since rain comes in when opened and I asked how do I get pizza then and she said you’ll have to come in- I said no cancel the order and a guy walked up and grabbed the clipboard and wadded up the receipt and she gave my card back. I drove to parking lot and called the main number and was told refund in 3-5 days. I could not get out and go in due to medical problem. I did get email from someone that said that store would be contacting me- I am still waiting on my refund and they have NOT contacted me.

I have been to St. Augustine Pizza hut several times on Ponce and there is a manager named Thomas, each time I'm there I hear this man cussing saying G D F this MF..I think this is very uncalled for and the poor server Susan all she can do is apologize for his behaviors..
This person seams to have anger problems that need to be taken care of..
Until he is gone my family will not come back.

I ordered food a few days ago at 11:27 PM. They never brought the food but charged my debit card. I called the store at around 12:30ish and asked where was my food. The girl was very rude.To make a long story short I never got my food. So I complained about it and wanted my money refunded. The manager called me the next day and said she canceled the transaction and was giving me a 20 dollar credit. Sounds good right, nope.. I used my 20 dollar credit and the pizza they delivered was horrible, no sauce on it and it was bad tasting. My dogs wouldn't even eat it. That was day before yesterday. I guess my pizza was that way because I complained. Never again will I buy or eat any pizza hut food or deal with your rude employees. I showed several people the pizza who live in my apt complex and none of them were impressed with your pizza. Nevertheless the pizza went in the trash right where it belongs. You couldn't pay me to eat pizza hut food ever again. Oh and the order with the 20 dollars credit still cost me over 10 dollars. Yep that's the LAST money you will ever get from me, but what you will get is me voicing my opinion on pizza hut food and service. I'm a unhappy ex customer. I used to buy food from you 2 to 3 times a month, but not anymore. Don't even bother to try and "make it right". DONE WITH PIZZA HUT. NEVER AGAIN...don't want it even if it free. Thank you for reading my comments and complaints.

I placed an order at your Commerce City CO location at 2pm for a office meeting and requested for it to be delivered at 5:30pm at 6pm I contacted the Manager asking what happened to my order. The manager said it was canceled but couldn't tell who canceled it. She then told me that she would get the order together and get it delivered. At 8:30pm we still had not received the order. I called again and spoke to the same female manager and asked what was going on she then proceeded to be very aggressive towards me on the phone when I asked for her name she told me that it was none of my business and hung up on me. I called back and she hung up again when I asked her for the customer service phone number. I called back a 3rd time and spoke to a gentleman who also said he was a manager I explained the situation to him and he proceeded to tell me there was nothing he could do after I paid for my 155$ order up front. He then transferred me to a customer service line in Kansas and no one has contacted me since. I will never recommend this location to anyone. I researched the reviews for that location and there was many complaints about them doing the same thing over and over to customers. I would like to be contacted by a representative regarding this. I was told that I would be contacted by the General Manager from the area and have heard nothing. I wish I could give that branch a zero rating for the way that they treat their customers !

Gave wrong email address earlier...
Worst experience i have every had with Pizza Hut. I will most likely never order again from you. I am a regular that orders almost every week. I have your app set up on my work computer so i can place order any pay with no worries. I track your the order from my phone. I have so many points to redeem due to i hardly ever use them. I always tip 25% to the drivers due to i know this is how they are paying their bills. Last night around 4:30pm i place a large order for 3 different large pizzas whihc is below. Under message i typed that we were all in the back yard and to come to the back. I live in a gated community. I called Danielle up at the gate and told her that Pizza Hut was coming and to make sure she reminded them that we were in back yard in pool and that it was ok to let driver in. I had my tracker on to my cell phone and i watch my cell phone for over 2 hours. When the pizza did not arrive i called the 702 # from my receipt below and got James. He told me that driver showed up and since i did not come to the door she left and order was brought back to store. He said he place another order and have it to me within 35 to 40 minutes but he would have to charge me again. I got upset and told him that i was tracking the order and my phone never showed order on its way. It shows that order was still being made in oven. He said that they had been have problems with the tracker app and there was nothing he could do. He said that he would take off 20 % off order. I explained that my order was over $60.00. That would put me at $100 for 3 pizzas. I had a group of people at my house with kids from Buffalo Wild Wings who were a witness to all this mess. Per this receipt is says i have to show card to driver and i did nto even see the driver since she did not follow instructions and come to back yard. How can he charge my card without her verifying it. I told him to place order and i would pay cash when new driver got here. Again i told him that i was in the back yard entertainment and to come to back. I called Danielle again at the gate and told her what had happened. She explained that when she allowed Pizza Hut in she told the lady that we were in the back yard and to go to back. I didn't want to take another chance with this so i stayed in the house waiting on Pizza Hut to show up. When driver got to my house last night he came to the door. I showed him the tracker app which still showed that they were making the first order from 4:30. I asked him to go back and explain this to James since he didn't seem to want to believe me last night. I wasn't goign to tip the driver but i did top him $7.00. It wasn't his fault. I wanted you to see all of this so i tarried to copy my emails and screen. I am still beside my self with this. I ordered pizza last week and sat by the pool with a friend, followed your tracking app and everythign was fine. This morning i went and pulled up my text message again and it still shows yesterday's 4:30 order in process being made. I have tried to send screen to email but can't seem to figure out how to do it. Also when driver left and we got our new 3 pizzas one of the pizzas was wrong . It was totally cheese and supposed to have Pepperoni and Ham only. I noticed below that i show two meat lovers. I did not even get correct order.

Thanks, Susan. Your order will be delivered on
June 25, 5:50 PM
Delivery to
67 PANGLOSS ST
HENDERSON, NV 89002
(702) 534-7932
Your Pizza Hut
642 E. Horizon Dr.
Henderson, NV 89015
(702) 558-9032
YOUR ORDER - 3190625183600001313026597
Placed on June 25 at 4:36 PM
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Specialty Pizza: Meat Lover's®

Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork
1 Large Hand Tossed Pizza, Garlic Buttery Blend

Whole Ingredients: Classic Marinara Sauce, Pepperoni
1 Large Cheesy Bites Pizza, Garlic Buttery Blend

Whole Ingredients: Classic Marinara Sauce, Ham, Pepperoni
Delivery Instructions: We are in back yard in pool
Order Total: $64.78
HUT REWARDS: You received 96 pts for this order.
Excludes promotional points (e.g. Limited time point offers). All points will be made available within 24-48 hours of purchase.
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a

I HAVE ENJOYED YOUR PIZZA FOR YEARS BUT THIS IS THE THIRD TIME I HAVE HAD A PIZZA DELIVERD AND IT WAS RAW IN THE MIDDLE NOT SURE WHATS GOING ON DOWN HERE IN CASAGRANDE AZ NOW THEY DID SEND ME ANOTHER PIZZA 1HR LATER BUT BY THAT TIME MY GUEST HAD LEFT LOOKS LIKE I NEED TO CALL DOMINOS NEXT TIME THANK YOU FOR YOUR TIME GARY COMBS

I ordered 4 large pizzas, they were all suppose to be deep dish but they were thin crust, they were suppose to have extra cheese, instead they barely had cheese. They were all suppose to be pepperoni and extra cheese, simple I thought. They were for my 6 year olds birthday that we had at the park. They were disgusting. I would have took them back but everybody was already arriving at the party. I won’t order from Pizza Hut again!

At 2:28pm on 6/12/2019, my daughter ordered pizza for delivery. At 3:30, the pizza had still not arrived. When my daughter called to check on the delivery, she was told that it was on the way. Another hour passed and she called again, only to be told by the Manager that she had personally delivered the pizza. This was a lie as the pizza had not been delivered to the house. I called to the restaurant (In Griffin, GA) and asked about the order and why after 2 1/2 hours, the pizza had not been delivered (it was now 5:00); the cashier said she didn't know what happened and would put the order back in and have it delivered. Another hour passed and my pizza still had not arrived; I went to the restaurant to inquire about the order and she said that the delivery guy had been gone about a half an hour to deliver the pizza (I am approximately 5 miles or less from the restaurant). He finally delivered to my home about 30 minutes after I arrived at the restaurant. While I was waiting, the Manager who claimed she had personally delivered my pizza came in and claimed that she had delivered a pizza on my street but her receipt did not have my address on it. I paid for the pizza over the phone and with a debit card. While the manager was "kind enough to give me my order free" (because I had only waited 3 1/2 hours for the damn pizza), she could not explain what happened to my order or if anyone had signed the receipt that had my name and card information on it. While I was waiting, another customer had been waiting for 30 minutes only to be told, "I don't know what happened to your pizza but they are remaking it." BAD SERVICE! They are pushing to get closed like the one in Barnesville if they continue to disappoint the customers!!! The Manager and cashier seemed to think that it was okay that I had waited so long and should just be content with the free, Cold pizza that was finally delivered to my home.

I will not ever go back to your Rossville Pizza hut in Maryland. I was visiting with my family and the staff was cursing at each and acted like they was outside have a free for all. The waiteress Elise was very good but the managers on duty was cursing at each and then talking about where they was going to drink after work. I was so disappointed because we haven't ate in Pizza Hut in a long while. This is by far the worst the managers was yelling a gentlemen in the back I guess he was the dishwasher because he looked older then the rest of the employees. He was very quiet and didn't say anything. BUT FOR MANAGERS TO BE SO DISRESPECTFUL TO OTHER EMPLOYEES IS OUTRAGEOUS. There was I guess 3 managers on duty they all had the same shirts on. The blone headed girl at the register ringing people up was very rude. and the other fat girl cutting pizza was so nasty talking to the older gentleman about the dishes. There was a very heavy set Manager that didn't say a word and aloud this disrespect to go on. Its a shame that that store has went down hill because of all the teeneagers running the store. I wish they had some people over 30 running store like they used when the food and atmosphere was pleasant. I have small children and don't need my children listening to this kind of conversation in a resturant

This is in reference to your store located at 15587 Cumberland Rd, Noblesville IN 46060 and the manager on duty tonight 6/10/19, named Andrew. My husband had ordered 2 pizzas and was told that he could substitute a different sandwich and his coupon would still be good. When he went to pick it up, the charge was going to be over $27 when the coupon was for $6.99. The manager told him that the substitution could not be made and offered no other solution to the fact that the person taking the order had made an error. The manager told my husband if he didn't like it, he could call the number on the back of the receipt. There was no phone number on the paper he was given. The manager became irate when he had to go and obtain the phone number to your corporate office. My husband called the number in front of the manager just to make sure it was a working number. In the end, we had to drive across Noblesville to the other location in order to get our food. We have had repeated issues with this location over the past few months, including their website site not working properly and calling the store to order and being told it was our fault that the online ordering was not working and we would not be given the online discount price. The employees here are rude and could seem to care less whether the orders are correct and that customers are in the store. Obviously, management is extremely unprofessional. This will probably be the last time we eat at Pizza Hut all together. There are many new specialty pizza places opening around us. We have been life long customers of your restaurant, but with continued poor management and lack of food quality, we see no reason to continue to waste our money with your company.

Sincerely,
Very disappointed life long customers

I went to pizza hut on college street in Beaumont texas. I was waited on by Laquisha. I ordered a medium pizza and the charge was approx. 13dollars . I mentioned that seem high for that order and what was the special. She seemed very agitated at me for even asking since I had already paid. I said she could have mentioned the special to me, she said she would have to cancel the prior order and she seemed like she did not want to do that at all. I said yes redo the order and I' like the special order. She walked to the back for some time and came back and reordered for me. I saw her huddled up some other workers in the back. I thought this is not gonna go well. Sure enough later on a male worker called my name and said my pizza was not right and they'd have to start over to which I said o.k. after everyone in the place received their orders there I was still waiting, so I went to the counter and Laquisha said with all the smugness she could muster that they FORGOT to put my pizza in. I asked her to cancel my order and she said no way. I called her a sorry worker and left. I have never received a cancellation on my card and I was charged twice for the order I NEVER received. I have been a loyal customer for decades and usually order from Dowlen@ calder locale but I was on the road. I have never been treated so bad in my life. I know she was pissed off for having to redo the order, and she and her minions made wait and wait and wait. So I've paid for 2 orders that I never received. The unit # is 0027018 if that helps. I will tell everyone about this as well as social media blitz if this not resolved asap.

Wife placed a order at 6:15 pm. They told her it would be ready in 20 mins. We sat there til 7:26 pm before we got our pizza. They were telling people that came in it would be more than an 1 hr. and a half before they could place a order and there were not that many people in there. Customer service has went down the drain with Pizza hut any more.

Yesterday was our second pizza that we ordered in two weeks and both pizzas had no cheese and very little sauce . It was terrible! We live in a small town with only one pizza restaurant. And we have always enjoyed Pizza Hut . Please help

I was trying to order pizza by phone and she kept putting me on hold, I was on hold for over 10 mins and staff told me I would do better by ordering on line so I did by was she was already being rude stating she was the only one up front. When I arrived there my order wasn't ready for schedule time so I WAITED FOR FIRST ORDER I HAVE 5 ORDERS I BROUGHT THE 1ST ORDER BACK TO DESTINATION. RETURNED BACK NO ONE WAS ATTENDING TO FRONT DESK PEOPLE CALLING STAFF SHE IGNORED THEM.WHEN SHE DECIDED TO CHECK ON MY ORDER I ASKED HER WAS SHE GIVING ANY KIND OF DISCOUNT FOR THE OUR WAIT SHE GOT LOUD AND ASKED DID I ONE THEE ORDER OR NOT I TOLD HER SHE DIDN'T HAVE TO BE RUDE AND SHE NEED TO HAVE BETTER CUSTOMER SERVICES AND I WAS GONNA TO REPORT HER AND SHE SAID PLEASE DO SO AND HER NAME WAS LAURA AT STOE IN ROSENBERG TX AVE H AND MY FIRST ONLINE WAS AT11:37AM AND I LEFT WITH NOTHING ABOUT 1:10 AND HAD TO GO SOMEWHERE TO PURCHASE FOOD FOR LUNCH AND SHE SAID SHE WAS CO - MANGER AND IT WAS A LOT OF OTHER PEOPLE COMPLAINTING ALSO AND WITNESS HER BEHAVIOR. ORDER #3190605113734001313032268 AND IT GO ON WITH 4 M0RE ORDERS. MY PHONE# 832-477-1122

We get to the PH at 11:18. One pizza
on the Buffett. The manager tells me they had to throw everything away and start over because it was old!!!! Really? Buffett opens at 11! I come here at least 4 times a week! And not one time has it been a perfect experience. Seven dirty plates today. That’s a record usually the average is 3 before I get to a clean one. And silverware is worse!

I called today to place a order to be delivered, I gave my order, while the employee was rude to begin with, I asked how did my order go from 19.99 to 30.00 dollars. She was even more rude as she explained it. I then asked her to add on the tip for the driver since I had to pay by my debt card, she got rude again and stated well you can just tell the dirver and add it when you sign the receipt very rudely! In all the years I have been ordering from Pizza Hut I have always had the tip added while I was placing my order! I told her I have always had it added when ordering, and she got rude with me again you can just sing the recipet and add it then. So I canceled my order!!!! I flat out refuse to give my debit number to someone who obviously needs an attitude adjustment! If my placing an order is such an inconvenience to her. then I guess she doesn't need my money to help pay her pay check every payday either!! I think Im just gonna be shopping at little cesars or papa johns from now on!!

Called in an order for pick up at the Roxboro N.C. Pizza Hut. Went to pick up order, got home 20 minutes later and realized no sauce for breadsticks. This is a simple issue but there’s a lot larger problem. I called Pizza Hut and after being transferred to several different people, I heard on the phone an employee say “I’m not listening to this sh*t”. I asked to speak to the Manager and a female finally picked up the phone. I began to tell her about the frustration of not getting what you order at this location (as it’s steadily worse). Her reply to me is “you can kiss my a*s” and hangs up! What in the world kind of staff or better yet management do you have at this location? I followed up immediately by calling the customer complaint number and was told that someone would call or contact me via email within days. I’ve heard nothing from anyone! This leaves me to assume the problem is a lot larger than this one location. You may contact me at 336-504-9644.

I had order online and manager didn’t want to give me the pizza because he was assuming it was already picked up. Witch it was never picked up even with the pizza being in the side with receipt. The other thing is that he was training other manager that seemed very lost and confused and even told me I am very sorry. This other manager human resource should speak to because he is really not in a manager roll and not cooperative what so ever. Assuming things without even verifying

Pizza Hut in Kyle Texas ordered 4 pizzas on Sunday afternoon, I love Pizza Hut but this was horrific I called and asked if Special was made less Quality...it very little meat and hardly any cheese..I was embarrassed to serve it..,I usually eat what's left in the morning
We had too throw it away it was very hard and dry..I called and Spoke to a lady Manager and she could care less....Be careful iza Hut t love it but there are many choices

A friend and I went to Pizza Hut in Cicero, NY.The sign said all you can eat. That started at 11.30. We got there about 10 to 15 minutes later. When we up to the buffet, all that was left of pizza were 2 pieces thin crust pizza. She took that and went back to our table. She said it was dry from sitting out.

I went to get something from the salad bar. I rested my arm on the side the table top was sticky. When I opened the napkin to get my utensils out, the fork looked like it still had food on it. I went up and asked the hostess if I could have another fork. She gave me another napkin. The same thing happened. My friend let me have her fork. When we finished, we asked to see the manager, she said he will be out in a few minutes. 15 minutes he came out. We told him our concerns. was told that the forks are just water marks, that there was plenty of pizza and that they had been busy. (we walked in 15 minutes after opening.) He just seemed like he didn't want to be bothered with anything we had to say. We will not be going back to Pizza Hut again. It is suppose to be customer oriented. I guess not.

I ordered 2 large pizzas and 6 lemon pepper chicken at 6:08pm for delivery. I called back 2 hours later to find out that my order was cancelled by the call center. I called the call center and they said the store did not have any large pizzas, so I said change the order and give me two medium pizza and the lemon pepper chicken. I called the store at 9:30pm to verify my order and the lady had an attitude when I asked about my order, she placed me on hold and never returned to the phone.Now it is 9:59 pm central time, I hung up my phone, I have not received any pizza, I'm hungry and very upset at PIZZA HUT. Now I have to get in my car and drive to the nearest fast food restaurant and get something to eat that I don't want to eat.
Sincerely Yours
SGT. Herrera, Carlos J. RET.

We ordered dinner at 7 om. The estimated delivery time was max 77 min. I recieved a text that order was on its way. 20 min later I called as it did not arrive. They said they were short drivers and he was delivering. 20 min later I called again. Spoke to the manager. It was still there in the hot box. 20 min later it arrived cold and short one pizza. Called manager again. I told him I want credit and the pizza. He said okay and that it would be 1 hour. 90 min later I called.
It was still there. Finally arrived again cold and the wrong toppings
Not happy at all
. We had dinner after 10 pm.

We ordered two pizzas and a cookie from 9672 Sunset Drive in Miami, Florida 33173 at approximately 2:20 P.M. in the afternoon on May 27, 2019. At 3:30 P.M. I called the location and was advised the Pizza should be there soon. At 4:10 P.M. my pizza still had not arrived so I called to speak to a manager and was placed on a hold for 10 minutes. I called back several times and no one answered. We then used my wife's phone to place the call and someone answered. They finally allowed me to speak with the manager, I explained to the manager that the Pizza finally arrived at 4:17 P.M. and the pizza and the cookie were cold. The Manager stated that he would send out a new order. Needless to say I never received a new order and had to microwave my pizza. I believe it may be time for training the manager properly. I will no longer order from Pizza Hut. Horrible experience.

I realize ANY restaurant can have a bad day, staffing issues or any number of other problems that might pop up.
Therefore, the first bad experience at any eating establishment doesn’t cause me a great deal of distress- give them another chance .
HOWEVER, this is my THIRD visit to the Pizza Hut in Eureka Springs, AR and I can honestly say it will be my last.

Every time I’ve come into this restaurant, there is a problem, not enough staff, busier than we expected, or they are out of something. Today’s problem?? I walked in to a restaurant with 4 occupied tables and at least 10 dirty tables. I was greeted at the door with “ have a seat if you can find a clean table”. REALLY?? That’s how you greet customer?

Secondly, the young man who came to the table said “can I help you” When I began to order, he DARTED off and returned with menus and a pen and paper . “I’m sorry, we are so busy”

Third, when ordering, we were told they are out of beef for a meat lovers pizza .
If they are out of ingredients for a dine in customer, then drive through is suffering too, not to mention delivery, if they offer such.
Corporate needs to pull this franchise license and see if they can find ANYONE who knows how to operate a food service establishment.

I have complained about this before awhile ago but you still have not fix the problem. Ordering on line you can not put what sauce you want and how much you want. It's frustrating that you can't order on line.

Pizza hut doesn't care customer satisfaction even loyal customers.

I'v been using pizzahut in sharjah university city.
I'v been ordering more than 20 times in less than 4 month.
it means I order more than one pizza almost every week.

Of course, I've ordered pizza a lot. and pizza hut made a lot of mistake because I tried their pizzas a lot. It's quite natural.

1. they made seafood pizza in a poor quality. that's why I never order seafood pizza.
when i ordered the seafood pizza, bad squid smelling was from pizza. also squid looked very dried and small becuase it is already dehydrated.
dehydrated squid means the storage of seafood is very poor and worng. especially squid is easy to be bad compared to shirimp.

2. poor customer service reaction.
Even though they delivered wrong pizza to their customer and their customer service staff told me that i can get the pizza which is supposed to be my place later whenever i want. and i can eat the pizza so i ate it then, what they say is because i ate the pizza, they will offer me the smaller size pizza later.

what the poor service mind is? ok then after 1 week i ordered the free medium pizza which is supposed to be here but they say totally differently.

they told me that I must order one pizza and then they offer me the free extra pizza.

I really don't understand their attitudes to loyal customers.
I now understand why their rate of score is less than 2 out of 5 on zomato application.

I don't want to use pizza hut anymore which doesn't have any morality and profressionalism.

they don't care people. they only care money. Actually making pizza is one of the profitable business
Because it's very easy to make it, and the source of ingredients such as mozarella cheese and dough and sauce are very cheap.

and they get the more than 60AEd for one large pizza.

such poor company is.
.

On May 23, 2019, I ordered 2 large pizza's on line for a delivery at 11:45am.Store #032465. I received a call at 11:20 am telling me that had had some problems and if it would be ok if it was a little late? I asked how late and was told I would have it by 12:00pm. I told them it would be ok if they could have it to me at noon. At 12:30 I still had not seen it or heard from them. I called Pizza Hut here in Rolla, Mo, where it was coming from and they told me it was on its way. It is maybe 1.5 miles away from where they were delivering it. I met the delivery driver at the elevator at 12:50. There were 8 of my employees who did not get a lunch because of this. I would not recommend your store at all. When we did get the pizza, it was cold.
Becky Peterman
573-578-8359

I dealt with the Sydenham Branch, Christchurch.
I ordered a thin and crispy, super supreme. I had to upgrade as it did not come in small size.
When I got home it was a pan, which was undercooked and very doughy.
I telephoned, at the time, to let them know so they could get their act together. I was informed they would write in a book my issue and give a refund.
I went in today to show my receipt and get a refund.
The counter staff, were very dismissive, and no apology, and no sorry for the inconvenience.
No customer service whatsoever, which after all the hassle I actually had was pretty poor.
I feel you need to do some retraining of staff to be more polite and expect better customer service from this outlet.
If this is how I am treated why would I bother to go back!
Y M McDonald
37 Acorn Close
Waltham
Christchurch 8023