Pizza Hut Complaints Continued... (Page 3)902+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
Ok. I just ordered here at Pizza Hut on North Parkway in Huntsville AL. And I'm looking at the cook make my pizza. He just got through touching his phone an putting it in his pocket and proceeded to make my pizza. I told the young lady about it and she said that's how y'all make y'all pizza. "No the hell". Maybe your company needs to tell your employee to wear gloves and not to be messing with anything but the food. This is really nasty and unsanitary.
They were an hr and a half late my pizza is cold and they didnt even get the order right i willl call them horrible hut
Tried ordering pizza on Jan 7 online when the special was 50%pizzas it was not letting me complete order,we tried for an hour finally we called to tell them website was not allowing us to complete order and can we order over the phone and get the discount.a pizza hut representative from the store in Virginia,MN said the ovens were down so they were not taking orders so we asked if we could use the discount for a our future order she said she would make a note.We attempted ordering today and using the discount we should have had,they couldn't find a note.they took our order and sent us to a shift leader to make the adjustment she told us the best she could do was give us 20% off. We argued for awhile telling her the exact date this happened and she said she couldn't verify it we asked if she could verify that the stores ovens were not working.she had different answers. I don't feel she cared at all about making the customer happy or losing a customer we order pizza every month and I do prefer pizza hut but honestly did order somewhere else today due to this and I am wondering if we are going to continue using another pizza place.it's very frustrating not being able to get the food we wanted on the day we should have and then when we want to get food again are denied the discount we should have had and I feel like they are accusing me of lieing. I am very upset and disappointed!!
In total we have been customers at the Pizza Hut on Smokey Park Hwy (original and current spot) for about 7 years...it's the only one left in our area.Going back 6-8 months ago back we had issues with their cheese sticks being burnt/dried out.We reported in our survey and Pizza Hut corporate made amends.Being that I'm the one that picks up the order and pays when I pick up the order...I still check the cheese sticks.Once in a while they're burnt and I reject them so we've ordered from them less than usual.
This time I went and as usual the cashier wanted me to pay first before checking my order so I wanted to see the cheese-sticks first.Cashier gets them and wants to know why I want to check them.I explain they are burned sometimes and the cashier (Justin was his name) says 'burnt' in a sarcastic tone to one of the other employees beside him.They seem to be mocking me in light laughter until I lock eyes on both of them...they dropped their smiles fast.The conversation went like this next, literally...
Me:When you're serving cheese sticks me that look like a blind person cooked it sometimes...I'm gonna check it first
Justin/Cashier: Well we're under new management now so that shouldn't be a problem
Me: You can't blame previous management for that...they don't make all the food
Justin/Cashier: Well I can
I finish paying and leave.As I'm going out the door and leave he's talking to a another employee about the nerve to complain about burning the cheese-sticks finishing off with MF'er.I already planned to contact corporate about this but was already fuming mad and my brother saw it when I brought back the food.I parked on the couch and tried to cool my jets and explain what happened.Being that my brother placed the order he decided to call them up and talk to the manager.Apparently Justin was the SUPERVISOR on duty and said I was 'giving him sh*t' about wanting to check the cheese-sticks and insulting the cooking quality of the staff.My brother explained the history of this quality variance and told Justin what a smart aleck he was being and how unprofessional that was.Justin began to cuss my brother out on the phone and apparently said 'yeah send your pissed off brother back here tonight' and then hung up.I guess the guy was hoping I'd come back and respond in an unciviized method. My brother was now pissed from this guy.We ended up laughing about how stupid, unprofessional, and poorly trained in customer service Justin was and shook it off.I've never seen a member of management behave like this before towards people.Aside from Justin making this Pizza Hut establishment look bad it just led to two things....
*We did go the professional route and contact corporate and reported the incident from both of our interactions with this supervisor.Hopefully regional management will deal with it accordingly.
*Family decision made (pounds gavel)….to cease our business with the only Pizza Hut in town after so many years.That's 5 people in my family(including myself) that usually place a carry-out order for get togethers and of course I pick it up.Being that we we're dealing with an inconsistency problem with the cheese-sticks and I get eye-rolls or dirty looks on occassion from a cashier now and then? It gets old.Don't blame me...I'm not thrilled about checking after you either.This guy I dealt with recently was what polished to a high luster the decision to cut our financial cord on this Pizza Hut.Not much sense in contributing to the paycheck disrespectful and uncaring staff who'd serve me burnt food that not even a dog would eat.
We ordered a pizza for delivery at 11:53 still have not received it called and was told he tried to deliver it and also called said we didn't answer told her this was not true said she was the manager Rosa it was ordered on Wadleigh in Midland Texas said the driver could re deliver when he returned to the store told her didn't want a cold pizza. WEasn't very friendly but were hungry told her to re deliver but were not happy
ordered a carry out supreme pizza over a week ago, picked it up and when we got home and started eating it was not fully cooked, dough very gummy. threw it away. Did not report it due to hating getting someone in trouble, I used to work fast food when I was a teenager and know how that feels. this evening went to the movies with granddaughter and over to pizza hut for a pizza, only one table had customers, we sat down and ordered two small pizzas and drinks, our drinks were wrong and after sitting 45mins waiting for the pizza we decided to leave, we confronted server and asked what was the problem where as she stated we have a new cook who does not know what he's doing. we dine inn or buy pizza call inn at least once a week. they do great business but lately has slacked off. Please before I am forced to eat pizza at another joint correct the issues at the ELKINS STORE. Thank u for your time
Hello, I ordered some Food last night around 9PM from one of your locations in Hampton Virginia, and they charged my card and told me that they would be there in an hour. After 2 hours they never arrived, and my card was still charged. I called the location, and they told me that the driver said that they knocked, and no one answered the door. I called the location back around 9:45 this morning, and was told that they don’t deliver to that location after dark. If they couldn’t deliver to that location, why not just tell us that? Why did the driver have to lie and say that no one answered the door? In the end, all I really want Is my money back. My phone number is 757-779-0587
And my email address is firstname.lastname@example.org
Please get in contact with me immediately.
I love pizza hut! I get it often. I ordered carry out tonight (I order carry out as opposed to getting delivery so that my order doesn't sit in a warmer for an extended period of time and arrive on my doorstep barely warm and dry). When I arrived in store, I was "greeted" by a server from the back of the store. Angie. "I'll be with you in a minute," she said. A little curt, I remember thinking, but thought no more of it (until now). She approached the counter and asked me my name. At that moment, Angie's friendly manner and love of her job exuded from every fibre of her being. Actually, it didn't. That was sarcasm right there. Angie had just put two large pizza's and a dessert box in the warmer. I had ordered two large pizza's and a dessert, so suggested to her that they MAY be mine. Angie grabbed the two large pizza's and the desert box from the warmer, put them in front of me, rang me up, and slapped a receipt down in front of me to sign. Wow, I thought. Perhaps verbal communication, interspersed with occasional please's and thank you's are just not a requirement for the job anymore. I paid for the food and went home. When I got home, it became apparent that I didn't have my actual order at all. I returned to the store. As soon as I walked in the store with somebody else's order, Angie looked at me, and with the driest, sarcastic, smile on her face, LOUDLY proclaimed in front of three other customers "LOOKS LIKE THAT WASN'T YOUR ORDER AFTER ALL!!" Now, I and every other pizza hut server I've ever encountered before, my have been doing it all wrong up to this point, but so far as I was aware, it's NEVER been the customer's responsibility to open up boxes in store to check that they've been given the correct order. Now, I don't want Angie's TONE and her implication that the mix up was somehow MY FAULT (in front of other customers) to be lost on you. She was, quite simply, damn rude. No apology. No nothing. I was absolutely floored that a Pizza Hut server could be that rude and uncaring, and in front of so many other people! Angie handed me my food - the same dry, sarcastic smile etched on her face. I thanked her in as pleasant a manner as I was able to muster in the moment and walked out the door. Angie's apologies and good night wishes as I left were deafening by their absence. Needless to say, when I got home, the pizza tasted like it had been sitting in a warmer - barely warm and dry. Please understand. I'm not a serial complainer. The only other thing I can ever remember complaining about in writing before, was regarding a seat allocation at a concert venue that had me sat directly behind a portaloo - affording me exactly NO view of the band I had travelled three and a half hours to see. But, I digress. My point is, things have to be pretty damn bad, and I have to be pretty damn put out, to even bother with a written complaint. I simply feel that Pizza Hut need to be aware of the kind of people who are fronting their stores and tarnishing their usually very good customer service.
Every time I order from pizza there is always something wrong. Either they don’t put all my toppings or they don’t bring sauce that I have paid for it’s always been small mess ups, until today! Today I ordered and waited for over an hour when I finally received my pizza they were very cold and the crust was too hard to eat, we returned them tried to get a refund and was told they can’t refund all they could do was store credit, I don’t want anything else from this place, and we will not be ordering again.
first off I would like to say we do like your pizza, the food has never been the issue. On several times we have received poor service. Usually receiving the wrong order when delivered to our house. In Dec. we ordered our usual and they again sent the wrong pizza, which having to call and speak to the manager and then wait for another pizza to be delivered. The manager stated he would put a $10.00 credit on our account for future order. On Jan 19th we ordered, and again received the wrong order and did not receive the 10.00 credit as promised, and again having to call and talk to a manager which the first call after being put on hold for 5 min. I some how got disconnected, called back again and was put on hold for 15min. when the manager assured me he put in a refund for our 10.00 credit but have still not received it on my credit card. This will be the last time we order from Pizza Hut.
WE ordered extra cheese with only 3 topping. There was no extra cheese but extra charge!!! Some slices had only 2 sausage!!
1 onion! No mushrooms! The pizza was over cooked yet it came very quickly. I think they chose an already made pizze added nothing and rewarmed!!! So disappointed!
I pay the extra $2 for extra cheese on my pizzas and never get extra cheese. I get more cheese from Little Caesars. I bought 2 medium pizzas tonight both with extra cheese and they had the same amount as my 3rd pizza. It's really making me angry, I used to work at Pizza hut I know how important it is to cheat customers on toppings. I feel I want my money back for all the extra cheese orders I have made. I will call corporate.
On January 22 2018 at 21:34 I contacted the on duty manager (male) at Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990. I advised the manager that our deep dish pizza was not cooked thoroughly and both pizzas we're cold. The manager asked if we wanted them remade and I stated, yes. The manager then stated there would be two to three deliveries in front of us and the call ended. That call lasted 2 minutes and 23 seconds.
I then advised my wife what the manager had stated to me. My wife asked if I would just call back and see if we could get a credit. She was tired and just wanted to go to bed by this point. I called the same store at 21:37 and the phone was answered by a female. I explained the situation and advised her that I just spoke with the on duty manager. I asked if we could just get a credit instead of having the order remade and wait on it. I over heard the female ask the manager if a credit would be fine. I heard the manager state yes that it would be fine. The female returned to the phone and stated that he would add a credit to our account. I asked how I would redeem the credit and I was advised it would be under my phone number.
My wife decided tonight that she didn't feel like cooking so we agreed on using our credit from January 22nd 2019. My wife called the same Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990 at 17:35 on January 25th 2019. An employee by the name of Lindsey answered the phone. My wife explained that we had a credit for $28.29 that we would like to use. Lindsey stated that there was no credit under (417) 793-4422. Lindsey then asked the manager, a female, about the credit. The female manager then laughs where I can hear her and and says rudely there is no credit over and over. The manager then yells over the phone and says. "Do you know how many times I’ve heard that one!
My wife hung up in tears. We have been loyal customers of Pizza Hut for over 25 years. Our local Pizza Hut in Missouri knew us by name until we moved here to Pittsburg this past summer. We have never seen such disregard, rudness, and hatefulness torwards a customer, especially by someone who is suppose to be a manager. We do expect our credit to be placed on our account, I also hope my wife is afforded an apology as well. I'm not sure what the disconnect is with this female manager, but I hope she gets proper training moving forward. If she hates her job that much, I'm sure someone else would love the opportunity.
Michael & Ashley Wells
801 S Joplin St.
Pittsburg, KS 66762
Original order #: 3190122211531001432.
January 22, 2019
Create Your Own
280 cal/slice, 8 slices
Large Hand Tossed Pizza
Ham, Pineapple, Classic Sauce, 4 GarlcBB
Create Your Own
Large Original Pan® Pizza
EZ on Sc, Chicken, Black Olive, Classic Sauce, 4 GarlcBB
1020 cal/bottle, 1 bottle
900 cal/bottle, 1 bottle
Delivered to: 801 S Joplin St Apt A, PITTSBURG, KS 66762
Order Number : 3190122211531001432
I ordered a medium meats pizza with banana peppers and a half order of breadsticks for carryout. There were too much toppings on the pizza so the crust was still half dough and it was all concentrated in the middle of the pizza. The breadsticks were the only remotely good part about the order a bit flat but still good. The pizza though was disgusting as it was basically like taking a bite out of a chunk of meat and adding a gooey dough to it.
Pizza ordered for carry out 1/9/18.Picked up &left with my kids-I returned 10 minutes later &surprised not eaten. Knots dry & over cooked/burnt at spots. Pizza had dollaps of some sauce on crust-kids didn’t eat their crust and the whole Pizza should have been gone. They were unhappy with it & threw plates away with food on...not typical in my house of boys. Called Waunakee Pizza Hut &spoke to Joe Morgan. He told me to send pics to his personal email-I did & he replied that he would talk to general manager & get back to me. This was on 1/10/19. No response since.
I'm not one who complains matter of fact I feel its important to pass this along. On January 24 , 2019 at 18:15 hours I was picking up a order at 1358 Big Bend Square in the City of Twin Oaks, While checking out the gentleman had a issue with the register, he asked for assistance from a fellow worker (female) who proceeded to remedy the problem. While she attending to the issues I noticed the gentleman preparing pizza's while sweating and wiping his forehead, I noticed he was not wearing GLOVES placing his hands in the in the pepperoni cheese and other topping.
I've been a customer for many years at this location however i placed my last order their.
Rick Wilken , If you like I paid by credit card and feel free to verify
We have had terrible food the last 2 times we have ordered from Pizza Hut in Oakley, KS. January 14th my husband ordered sandwiches and I left work 20 minutes after he ordered them to pick them up (a 2-3 minute drive). I got there and one sandwich was not done yet. I was told the forgot to cook the bacon for on the sandwich. I waited 15 minutes and finally got our order. Got home, only to realize that my sandwich was a black forest ham and my husbands was a buffalo chicken, neither of which had bacon on them. The sandwiches were dried out and the worst sandwich I have ever gotten, only took a couple of bites and threw the rest away.
My son and grandkids came over last night and wanted pizza so my son ordered online at 6:23 and it would be ready in 15-20 minutes. I went to pizza hut at 6:40 and there were 2 others waiting for their pizza. One told me she had been waiting over 45 minutes the other had been there for 30 minutes (both had ordered ahead). There was one other couple sitting at a table and they said they had been there for a long time and still no food. I asked how long it would be for my pizza and no one could give me an answer. I finally did pay and they said, we added a discount ($3.71 off). They said I could have a complimentary salad. I went to the salad bar and the one bin of lettuce was brown and there wasn't more than a cup of lettuce in there. The other side had decent lettuce but no more than 2 cups in that bin. Most of the toppings and sides were over 1/2 to 3/4 gone. One of the worst salad bars I have ever seen.
The lady who had been there for 45 minutes finally got her pizza around 6:50. At 7:00 another family walked in and they had to ask for a table to be cleaned off for them (remember, there was only one other table occupied and there were 4 people working, 1 just standing around and she should have had the table clean already.) There was no food that came out of the oven for over 10 minutes. They finally brought out one sandwich for the dine in, but the other person at the table still did not have her food when I left, a good 6 -7 minutes after he had his sandwich! I finally got my pizza at around 7:07 and the other poor lady was still standing there and we overheard them say, we still need a large pepperoni and beef, and she told me that is what she had called in around 6:15, and she was still waiting. Got home and both of the pizzas were soaked in grease.
If i could rate it a negative 5 stars, I would do so.
We will not go back there for a very long time,if ever. We will instead order Pizza from Caseys.
You need to get good help in there or close the doors.
I ordered pizzas from the Boone Trail Fayetteville NC store last night. I ordered the 2 pizza special and it was to be delivered. I was told 30-45 minutes. I waited 59 minutes and called to check status just to be told they did not have a order for me. I asked to speak with a manager and spoke with manager Sam. She said the one that took my order thought I was just checking prices which is totally obscene. I have used this store many times and have only had one other issue in all my years ordering from them. I was so upset I hung up and called Domino's and ordered my dinner. This is totally unacceptable customer service so I guess Domino's will take your business from now on and I do intend on spreading the word on social media. I have had friends that have had similar complaints and said they are now using other restaurants as well. It should be a sign when you have to file complaints by email because you can't answer all the calls obviously. I have used Pizza Hut for over 30 years because you do have the best pizza but the customer service sucks in the past few years.
So basically it was a situation where there was a two hour wait for delivery and instead of the store telling me that, they kept putting me on hold for 30+ mins then would hang up. I would call back and they would hang up again. Then when I finally get a chance to talk to someone she’s very rude and very inconsiderate and tells me that it was a wait and I’m like I’ve called from three different numbers, they kept putting me on hold. I would start talking and they would cut me off and put me right on hold. It was disgusting and very bad for you guys business. I would never order from there again! That’s messed up!
I called your location on Valencia and country club in Tucson Arizona. I placed a order with Anthony he told me it was $52 and change it is 10:30pm he never told me how long so I assume 45 minutes at least. I waited and waited until 1 hour later no food. So I call them back this time spoke with Cathy who never acknowledged she was the manager I might add. I inquired about my order she then proceeds to tell me that you are suppose to pick it up! I said no I wanted my order at 10:30pm mind you delivered. She then gets into her role only after I ask to speak with the manager she acknowledges she is the manager. I never would have expected her to be after not helping solve the misunderstanding!!! By now it is 11:30 PM almost midnight! She was more focused on being s smart ass than being a helpful manager. Also when I did call back 1 hour later she told me that my order had just came up 5 minutes ago. I guess I was suppose to know that to since after all no times were discussed. I live very close to this store less than 5 minutes to be exact. When I wanted to know the general manager name she just said James. I said what's her first name she told me she is not allowed to give it out. What are a secret service joint now. I canceled my order now have to wait 2 days for a refund. Not happy at ALL!!!! I want to know why??? I then asked are the phone calls recorded because I wanted someone to review the conversation that took place she said no for HIPAA reasons. That's how confident Iam in what took place. I never experienced this before. My contact info is 520-296-9662
I would like to complain about a manger yelling at employee in front of everyone, including me the customer ! He was in the employees face , yelling at him , he sounded very threatening and hostile ! . All because the employee set a water bottle in the wrong the place . This is one of the most disrespectful things I have ever witnessed! The employee was in tears ! The name of the manger is JAY GOLDSTEIN ! This employee should not be working at your establishment! The store is located 5856 s Lowell blvd Littleton Colorado .
I ordered an 8 piece boneless Oder of wings and only got 5 when the order arrived. I called the store back to try and get my order fixed and they said they’d said it back out. After about 40 minutes they dropped an offset but left someone else’s wings and the driver ran off before I could say anything. Called the store back and management was extremely rude and not helpful at all. Told me to call back 2 hours later for a credit because she had other calls to take. Below is the wrong order I received the 2nd time
I ordered pizza hour ago, picked carry out by mistake , someone we don’t know picked up our pizza , Pizza Hut would not refund our money or replace pizza. When I called , all they did was argue with me . I gave up and ordered from dominoes , wouldn’t trust pizza from Pizza Hut now anyway !!!
NO COMPLAINT, just want to let you dunces know, that i walked into pizza hut, at west lawn pennsylvania, to order 3 large pizza, she was telling me, that a lot of people order the deep pan, so said is it $7.99 , like the large is, she said there pizza is $11.00, i said on the computer, it says $7..99 for a large, she said, if you order on line, so i left the store and order across the street, at dominoes, so your loss, is their gain, isn't that great, since you don't know how to train these young stupid kids you hire, isn't that great, they gained , and you loss, see they accept money, to them its all the same, hope i made your day, maybe you should fire your area bosses, since they must not be able to train new employees right, also , last summer you had a guy , that knew what he was doing, good for you , did you fired that guy, since he isn't there, lol,
Last nite I purchased a dinner box to my surprise the pizza was the worst I ever had...it was extremely spicy and salty...the bread sticks were over done and hard..My family loves Pizza Hut but after this experience don't know if we'll ever go again...I tried to call the store he wanted the food back..but we ate the pizza only and drank lots of water....I feel that the person incharge just didn't care...Thank you for your time and help with this matter...Peter
I ordered a pizza tonight. I live about 5 minutes away from the Pizza store in Lake Wylie, SC. I ordered a medium pizza with beef, peppers and onions with a thin crust. It came barely warm, hardly any toppings and the crust was so hard it crunched with each bite. I love PIzza Hut pizza and usually it meets all expectations. Thought you needed to know. I am going to try to attach some pictures so you can see for yourself. Thank you for your time.
1/17/2019 I have been waiting over two hours for a pizza and it is still not here! Just so frustrating order at 730 and it’s almost 10pm
I ordered 2 pizza's from Pizza Hut on Live Oak in Arcadia, CA in late October. My order was for hand tossed crust. When I got them home the crust was thin as paper and was literally dripping with grease. Took them back and was told they could remake them or give me a credit for the $13.58 on a future order. As my guest were hungry, I made up a quick meal and then took the pizza's back so I told the cashier to just put a credit on my account. I have been ill and then the holidays came so I did not have a chance to go back to Pizza Hut until earlier this week. I was told by a VERY RUDE young lady at the counter that I should have come back THE NEXT DAY or within a week for my credit pizza. At the time I took back the pizza's there was NO mention that I had a time limit on my re-order ! I am a 70 year old senior citizen on Social Security and do not appreciate some young rude kid speaking to me in the manner she did nor do I have extra funds to throw away on bad food. I have been a customer of this Pizza Hut for many years and this is the first time I have received such horrible food and the lack of respect I received. I am demanding either full credit for the $13.58 I paid or a check for same amount as reimbursement. You have no right to steal money from your customers or subject them to incredibly rude, disrespectful employees.
Pizza and wings took 1.75 hours suppose to be 60 min. Pizza cold. Wings cold. Complete waste of money. Your 10.00 off survey does not work. Rating is 0
I order a pizza on 1/16/19 and they stated that I did not answser but I have a copy of the website and tracking screen showed it out still being made and I spoke with a Marrisa and she said the driver knocked and called but I did not receive a call and the tracking showed that it was in process being made. I am requesting a refund. I just want to make sure my account is credited back this amount. I didnot get the pizza and she said that it will be an additional charge if I had to reorder.
On Saturday 12th, I placed a delivery order for two pizza's. One pizza was pepperoni and banana peppers and the other pizza was thin crust chicken and sausage cut party style.. I received my order and the second pizza was wrong. I received hand tossed chicken and sausage cut regular. I sent the pizza back with the delivery man with $20. I called in and explained to the caller my order was wrong and I was able to replace my order. As the caller was hanging up I over heard them say, "You an idiot Hoe." I called back and spoke with the same person who took my order and asked them who was they talking to, they said you really want me to answer that? I said yes,, they said You and hung up the telephone. I called back and spoke with the Manager and explained the situation. He was only concerned about if I wanted to replace the order or want a refund. The service I received was unprofessional and I would not order from the Pizza Hut on 10th Arlington.
Dear Sir / Madam,
I am writing to you to raise an issue about: Restaurants
The issue that I have experienced was: We order a pizza at 12:49PM from this store and the pizza didn't arrive to our office until 3:10PM. I contacted the manager who told me that some drivers didn't arrive so we just have to deal with it. He said his name is Nono. I am sure he was not being honest. I would like a refund back for the cold pizza that I received. I would also like for someone to call me regarding this matter. We constantly have problems with this place even though they are less than 2 miles away from our office.
It occurred on: 14/01/2019
Refund me my money and apologize.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Restaurant name and location Beltsville, MD
ordered pizza from store # 002600 Bentonville, AR Walton Blvd. Pizza was over 30 mins late, ice cold. Spoke with manager on duty who did not give a damn that the food was no good. I paid with a credit card and the manager pretended that he did not know how to refund me my money so I had to drive to the store to get my receipt as proof of return of funds. I still am not sure if my did go back on my card I guess I will have to monitor my account.
This is my 3rd time ordering from this store and there is always a problem with help. No one in the store no one to deliver and cold foods. Managers with bad attitudes and poor customer service. I will never order from any Pizza Hut again and i will definely file a complaint with the BBB about Pizza Hut in generall I feel this entire francise should be eliminated form the planet.
I remember when pizza hut was the number one pizza chain in america now your just a second rate knock off of poor pizza service and foods. Shame on you not caring about the customer. Good luck in the future keeping stores open even Little Ceaser has you beat.
My pizza was cold and also paid for jalapeño peppers on my pizza and it wasn’t added.
Pizza ordered at 6:34PM on Saturday January 12th and we received an email stating that the order would be delivered by 7:20. I called at 8:35PM and the excuse was given that we were new customer and the order needed to be verified prior to it being filled. We were not contacted and the store had already proceeded with placing the charge on my credit card. The person I spoke with said she did what the computer told her to do.
I will never buy another item from your company and at this rate you will end up on the same list as Sears.....
See attached email.
Ordered pizza dinner box, comes with pizza, cheese sticks at upgrade and cinnamon sticks. Ordered other stuff too. Received everything except pizza from dinner box. Was charged almost $70 for 4 things off 5$ deals, apple pies $5, and $5 cookie and the box . I would NEVER order cheese sticks and cinnamon sticks ever ever without the pizza. I put gas because it’s a good deal. 2 different stores said they didn’t send me pizza. Well somebody did!!!!!! A manger then yells at me on the phone. I yell at him, screenshot all my info and they refuse to send me the pizza or do anything about it. He hung up on me on the phone. I’m probably the most loyal customer in my area and they had the audacity to treat me that way when I’ve spent well over a grand on pizza from them. Fuck Pizza Hut
Had a terrible experience with my online order which was placed on Sunday, 1/6/2019. I placed an online order for 2 medium pizzas and 2 orders of chicken wings at 4:05 pm and was promised a pick up time at 4:50 pm. When I entered the store, I was told by the manager named "Rambo"( it was probably a made up name)that my order wouldn't be ready for another hour, atleast and there were many people ahead of me. I was livid because we had people at our home watching the football game and they were hungry. I went back to the store at 6:05 pm and waited on a long line. When I got to the counter I was told by the manager that my order was cancelled. I would never cancel my order and was " fuming". The manager had 2 pizzas ready but they were burnt to a crisp and was told that the store ran out of chicken wings. The manager wasn't respectful and treated me poorly. People waiting on line was told the same thing... a long wait ahead of them. I regularly ordered from this Pizza Hut location and this has been the worst experience ever.
I only ordered 1 pizza and got charged for 2. I called the store and the manager was very rude and said it was my fault. This isn't the first time either it's every time I've ordered from the location in New Haven, Indiana.
I ordered a pizza over the phone personal pan meat lover's add Banana peppers. I was quoted a price of Approximately 4.82. I stated that a meat lover's always has cost me 5 dollars and some change, was he sure that it was a meat lover's, he said yes twice. I get to the store wait 10minutes in line, get the pizza and it's wrong, plain pizza. They tell me the delivery driver took the order and did i want them to remake it. Yes i say . They ask did i want to pay for it now. By all means my time it unimportant, the only thing that matters is that i pay for the pizza. So the manager is watching all this, she doesn't say anything but at the last minute she makes sure I'm charged the right price. No statement about the order being wrong, no statement about Inconveniencing me, no comp for the mistake even after I told the order taker that it couldn't have been right, now she wants to make sure I'm charged correctly. I have bad experiences this was the worst. Pizza Hut ,Carrollton Avenue, New Orleans
I placed an order at my local Pizza Hut (1 mile down the road in New Martinsville WV) at 7pm. They told me it would be 15-20mins. An hour and 15mins later it finally shows. No big deal.. until I realize they didn’t even bring me all I paid for. So I call the store and after it ringing for the first 5mins I’m transferred to the call center. I explain the situation and he transfer me to the store. Exactly 6 mins later they finally answer at the store and the lady says “let me put you on hold for a manager. 4mins go by (I have screened shots of each occasion) the manager gets on and I explain. After telling me I was lying about how long I was on hold, and telling me I never ordered ranch, The only solution she could give me was that when the driver gets back she can have her run it up. I asked if it would be another hour? She said well i don’t know what time it will be she’s out on a run.
I hope you can understand my frustration and complete horror by the disrespect and lack of management skills. I deal with the public in hospitality everyday. I couldn’t Imagine EVER treating or speaking to my guest as such.. and not offering a better solution is just ridiculous.
I was staying in a motel in Marlin, Tx and call the Pizza Hut store there for delivery and was informed they do not deliver. After looking at their website it shows they offer delivery until 10pm, the person who answered the phone said they just don’t deliver. I asked “if the drivers were off or what the deal was because the website says delivery until 10pm.” Again the person said they just don’t deliver. Why advertise delivery on the website if they are not going to honor what the website says? Seems like false advertisement to me! Their website should be changed or they should start delivering. Thank You
My husband and I decided we wanted a pizza and we wanted a dine in restaurant where we could sit and enjoy our meal instead of getting a to go pizza and taking it home. There are not many dine in pizza restaurants in our area but we knew that there was a Pizza Hut in Reidsville, NC. We had not been to it in quite a while and decided we would go. We arrived shortly before 5:00 pm on a Tuesday evening January 8th. We ordered a large thin crust pizza with peperoni, mushrooms and beef toppings. The pizza was brought to our table and we started to enjoy our meal. It turns out that the pizza was horrible. The crust tasted like dried cardboard. The beef topping was extremely hard and dry like it was over cooked and the sauce was very lacking. My husband said that if he held up a piece it was so thin he could almost read through it. Needless to say we were not pleased. As I mentioned it had been quite a while since we had been there, but I can tell you that we probably will not go there again. Thank you for giving us the opportunity to voice our displeasure.
I travelled about 18 miles from my house to order pizza at the new Pizza Hut in Willingboro New Jersey I had already made my order online and which I had to wait an additional 25 minutes for my order after my email stated that my order was completed when I received my order my pizza was cold I asked for garlic parmesan boneless wings my boneless wings were nothing but chicken nuggets that we were not created and saw that all there was a little tiny bit of sauce when I spoke to the woman in charge she acted like she had a attitude this store this store is very unprofessional and very very very very sloppy and messy the food was horrible and after I had drove so far and waited and promise to my children that they were getting Pizza Hut I then had to turn around and my car and return my items this service was very poor I recommend better management and I am a very dissatisfied customer there was Pizza Huts in Mount Holly and the town in which I live which closed down and they never had this type of problem I actually enjoyed Pizza Hut pizza but they ruined this visit and I will never attend this Pizza Hut restaurant again
My husband and I wanted to set down and enjoy a pizza rather than taking one home. We don't have many dine in pizza restaurants in our area but knew that there was a Pizza Hut in Reidsville NC. It had been quite a while since we had been to this location but decided to go. We arrived around 5:00 pm on Tuesday, Jan. 8th. We ordered a large, thin crust pizza with pepperoni, mushrooms and hamburger. The pizza was horrible. It was very bland tasting. The crust was like very thin cardboard. The hamburger was very hard almost like it was over cooked and the sauce was very skimpy. My husband said that if he held it up he could almost read through it. We don't think that we will be visiting Pizza Hut again in a very long, long time if ever. Wanted to let you know of our very unfortunate experience.
I had gone to Pizzahut yesterday, in a hurry ordered a chicken pizza with black olive. The manager assisted me name Maraina. I asked for the online large special which I was prepared to order online , she told their wasn't a need she could assist me.i told her word to be true. When I got the pizza it was a black olive pizza with bits and pieces of chicken, very little sauce, very little cheese if any, I have always concerned Pizzahut to be a place where I could get a decent pizza from, but after this experience I beg the differ. I am complaining because I feel cheap out of the ingredients and the respect as customer, should feel as a paragon. You spent your money for goods and should receive good products. I am among furlough employee, surely I deserve better service than this. I could count the pieces of chicken on one hand on a large pizza, some slices wasn't any. The crust was thin I asked for a hand tossed. I am very displeased with order. Phone 901 846 7821, Name is Carolyn Graham, Amount of pizza 7.99 plus tax.
U wait all the time for your order to get here than when it do it’s burned u call store she make u wait 30 more minutes don’t give nothing for inconvenience just say o we gonna have to pick up old pizza
Went to Pizza Hut in Nevada at 7 pm. And they had put away the salad bar. We left. They said they was slow so they just put it away even though they are open till 11. Waisted our trip.
I am the most loyal Pizza Hut fan I know and I can honestly say in the past 2 years I have been extremely disappointed in the way your brand has gone down. I have received several pizzas that were burnt to where there is no cheese left on the pizza and it’s been delivered to my house like that. The same exact thing happen to me when I did carry out! The pizza was so burnt and it took for me to say something for them to say “oh yea that does look bad” yet they were the one to put the pizza in the box so I know they saw it! I have had all these issues at one particular Pizza Hut store. It’s the store that is located in Baltimore, MD @ 2303 Dogwood road. I know this store very well cause my mother has lived in this area for over 30 years but also cause I this Pizza Hut was my first place of employment! The staff over the years have been great! I remember the manager when I worked there and his name was Damon! It was all about the customer and they came first! I learned a lot from him and I felt he held the Pizza Hut brand in very high regard. I don’t see that anymore at this location. Well on Sunday January 6, 2019 @ 6:28pm I ordered my family’s Sunday dinner at my favorite place to eat... Pizza Hut! I went in the app on my phone like I usually do more then twice a month and placed my order online. I decided to pick it up and pay when I went to pick it up due to the several issues I have had in the past with this location. The email I received said my order would be ready for me at 6:50pm so I arrived at the store at 6:53pm. I waited my turn in the carry out line and when it was my turn I told the young lady my name. She advised me that my order wasn’t ready yet and it would take a few minutes. I said ok and took a seat in the waiting area. While i was waiting i watched the workers as they laughed, joked and talked about what happen on television the night before and who was sleeping with who and saw NO ONE working! Well as I’m sure you guessed that few minutes turned into 7:25pm when I had to go back up to the young lady and ask her was my order ready yet. She explained that everything was ready except one thing and that would take about 2 more minutes. At this point I am starting to get upset because it had been exactly 1 hour and 2 minutes since I ordered my food and it’s still not ready. So I asked the young lady why was it taking so long because I ordered my food over a hour ago and she replied “I don’t know”.
Me knowing the Pizza Hut standards and core values, I know that answer is unacceptable! So I say ok and sit back down and wait about 5 minutes when my name is called. She tells me my order is complete and she tells me my total. I say to her “Do I get a discount or something taken off of my total since I have been waiting over 40 mins over the time that I was told my food would be ready?” As I was saying this statement I look down and I don’t see my side salad that I ordered. She looks down at my food then looks at my receipt and looks at the food again. Then she turns around to the two workers making the pizzas and asked them “where is the salad for this order”. They both reply “We didn’t make a salad” and continue during what they were doing. So the young lady goes and talks to her manager. She comes back and says to me that “We are making your salad now. Then she gives me a new total and I realize the new total is $5’s cheaper. I asked what kind of discount is that and she replies “We took the salad off of the order”. I said “wow, that’s it?” She just looks at me and then calls her manager over. She explains to her manager what my issue is and I chime in and say “I feel I should get more off my bill then just the cheapest item that I have. At this time it is 7:40pm and my order is still not complete! The manager says to me “If I take anything else off I would have to change everything your ordered to full price first and then discount it from that total. I told her that didn’t make sense and I also know that the information she gave me wasn’t true. I explained to the manager that what she just said didn’t make any sense and it wouldn’t be discounted if she did that. She replied “It’s cheaper for you to just pay the total as is then for me to do all that anyway”. Totally disregarding the fact that I ordered my food over a hour ago and that even after a hour and 14 minutes of waiting my order was still not done! I said wow, so it’s nothing else you can do?” She replied no, that’s all I got. I was so disgusted with the lack of responsibility for not having my order ready and lack of caring that my time was being wasted. I looked at her and said “I don’t want it” and walked out of the store. I decided to write this email because I loved your pizza for years. I have had birthday parties at Pizza Hut. My kids have had their birthday parties at Pizza Hut. When I walked out empty handed after waiting a hour and 22 minutes I told myself that I would never eat Pizza Hut again due to all these negative experiences! When I worked for Pizza I remember the training class out Columbia, MD and I learned so much about customer service and how to deal with certain things and situations that I honestly still use in my life today. I don’t see that in anymore at Pizza Hut. I have no hope for your brand nowadays. From the people you hire and the way that they don’t care about the product, how it looks and how long it takes to be made! The employees at Dogwood Pizza Hut could careless about anything but a paycheck! No pride is given to keeping the great legacy of Pizza Hut going and it’s sad! I won’t be giving Pizza Hut ANYMORE of my hard earned money!
On Dec 27th, i paid a visit to the Pizza Hut store on E. Tamiami Trail in East Naples Florida at 12:51PM. Unit 002264
It was the worst experience I have ever had in a pizza restaurant. I should have paid a visit to the buffet area
before paying for the lunch buffet. I paid for the meal and then went to the buffet to have my meal. The food looked absolutely
terrible. There were four trays in the bufffet area consisting of dried out pieces of pizza that looked like they were there for
many hours. The trays were mostly empty. The sauce container was virtually empty and the ladel to spoon out the sauce
was covered in sauce droppings from being handled by several people. When the servers were asked when they were
going to replenish the pizza, they said they were busy filling orders and it would take a while. In the meantime, several
customers came into the resataurant looking to have lunch and saw that the buffet was almost empty and rather disgusting looking and laughed and left. I paid $7.40 for the "lunch" and left after seeing that there was no movement to replenish the pizza after a period of time.
I have never taken the time to write a note to a company regarding the appearance of the food but I feel that I threw away money
intended for lunch.
I am requesting a refund of the $7.40. I do not feel animosity towards other Pizza Hut restaurants at this time. But I feel that my feelings are
justified. It was just a bad situation. By the way I have my receipt for this "lunch" expense.
I ordered 4 pizzas and they were all bad. 3 of them didn't have the flavor on the crust, as I ordered. I didn't get a thin crust as ordered and I couldn't tell the difference between the hand tossed crust from the pan crust that I ordered. This location has been getting worse every time I order, but they are the closest location. The pizzas were lacking in flavor and toppings. I ordered on line and waited the 20 minutes before going to pick up the pizzas and had to still wait for the breadsticks. The store address is 15327 W 67th St Shawnee, KS 66217
First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.
I ordered a Pizza with mushroom and pepperoni. When I got there, there was only one topping on the pizza. They asked if I could wait for 10 minutes. I waited and when I got the pizza home there was only pepperoni. I called to complain about no mushrooms and he hung up on me. No wonder that place isn’t busy anymore.
Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.
I was a loyal , and I mean very loyal Pizza Hut customer , but Pizza Hut , especially Pizza Hut in Stanley NC has really deteriorated in Wuality , and Customer Service . Even Little Cesar’s , and Dominos , two that I used to never buy my pizzas from have improved their quality , and are much better than Pixza Hut , as well as Papa Jpihns . My wife and I just watched a Pixza Hut commercial . I turned to her and stated , ya know their pizzas look nothing like that anymore . They really scrimp on the toppings , and quality . She agreed whole heartedly . Just telling you why your business is going to shit , compared to what it used to be . If you want any further advise . Please feel free to contact me at7046850578.
We're going to discuss last night's disaster in my neighborhood with a simple call to Pizza hut on West Broadway. I am a loyal citizen who is currently disgusted with my pizza hut for telling me that they don't deliver in/at my address at the present if 1814 Bolling Ave 40210, I use to drive for pizza hut in 1998 back where I lived Columbia, Ky.
January 2 went. To pizza. Hut in elkin n.c the place was filthy the service was awful the pixxz. Was burnt my grand kids. Would not eat it. They took the. Topping. Off and ate it and we were lied to about said they. Were out but. They. Were. Sending. Them. Out with delivery orders as far as I am concerned my. Family will never go back to pizza
Hi! It has been 1 hour and 40 since I placed my order and it hasn’t been delivered, can someone tell me what’s going on? 3190103175017001314031009
I have ordered on two different occasions at the North Main Pizza Hut in Altus Oklahoma 73521. On the initial order placed on 12/24/18 at 5:06 pm. I ordered 2 medium pizza, 3 orders of 6 piece wings and a supreme sandwich. Drove 25 minutes home to get home and only have 2 orders of hot wings. Called and notified the North Main Pizza Hut, who said they would put a credit on my phone number for the whole order. I orders the exact same order tonight, 1-3-19 plus an additional medium pizza, again drive another 25 minutes to Pizza Hut on North Main in Altus, Oklahoma and 25 minutes back home, as I live in a different town the Altus, To again, only have 2 orders of wings. Both orders on both receipts were entered by Jacinda. I asked to speak with the manager, Valeria was her name. It told me well if it wasn't on the order, then no, you wouldn't receive. I asked, can a person not order 3 set of wings and receive them. Valeria, told me that she was not able to look up any order except what was placed tonight. Again Valeria telling me in a rude voice that if it was not on the ticket I would not receive it. Apparently Valeria, just does not understand that I have tried to order 3 sets of wings and can never receive. I asked to speak to her Supervisor. Told me she could not give me her name but that I could call back in the morning or that I could go online. This is not the 1st or 2nd time this has happened. Customer service is the Key. I would hope that Pizza Hut employees(Valeria) realize, that people like myself are the reason they have a place to go to work ( the customers). Valeria has no concept of customer service. I told Valeria, that she would not have to worry about me calling and placing another order from North Main Pizza Hut in Altus Oklahoma. Then she hung up. We have several pizza places in Altus, Dominos, Little Cesears and Papa Johns and Luigs. I will say I will never order from another Pizza Hut Again.
O neal baton rouge. Showed up a d pizza was ready n cinnamon rolls had not even started. One pizza way pretty old tasting but the thin crust tasted like it was made last week. It was so dry and hard
We threw it away. Which is crazy. Even one dollar frozen pizza is better
We visited the meridian store today 31 December and it was filthy tables all dirty food on the floors I had to wipe our table first we had a voucher to use a Christmas present or we would of gone else where £55 we spent today. I have the receipt. No service waited ages to order no staff on the floor. Salad bar all messy. Very disappointed
I recently ordered Pizza Hut online for a pickup order at the Canandaigua NY location, ticket number 0014 on December 23rd. I ordered two pizzas and two double orders of bread sticks. I was shorted an order of double bread sticks and not only were the employees rude about it, they tried to tell me the one box I received was the double order and even when I showed my reciept showing the two double orders they were still rude and told me I would have to wait ten to fifteen minutes for the rest of my order while they were giving others their breadsticks. Not only did this hold me up longer than expected (pick up is normally ready to go but I had to wait) I was surprised at the lack of customer service and rude attitudes I received for their mistake, not mine. My family and I are hesitant at best to return to a Pizza Hut in the future and are left feeling very disappointed.
I placed an order on line, half of the order was left out, when I called in i was transferred to a call center out of state. I spoke with a very unhelpful “supervisor” name Mya. This has for sure costed a Customer for life. Your customer service is terrible. I will for sure be voicing my experience on whatever media I have.
My husband picked up our order tonight and brought it home for our dinner. We open the box and both pizza's were wrong! When I called the Hope mills, nc Store I was put on hold for 14 minutes. My husband had to drive back to hope mills, from Parkton nc to pick up pizzas we ordered. They refuse to take anything off price we had paid but yet we use our gas and time. Please call 910 978 5967
Ordered 2 cheese medium pizzas for $5.99 each at the NE Central location in MN I walked in to pick up my food and after I payed I had noticed my pizza was badly burned and disfigured I respectfully told they man working at the time which was today around 7pm that I wasn't satisfied with my pizza and if they could be remade he rudely told me there wasn't a way they could be remade due to limited supplies and no refund could be given to me because it's against Pizza Huts rules as I further calmly explained all I wanted was a remake I was told to call corporate and they would do nothing but put me on a blacklist for complaining about and I quote " good pizza ( as in perfectly fine )" I just want my money back why was that so hard 0 stars
Need to not list toppings on menu that you don’t have (ex: green olives)
Last night we used your online order program. Ordered a hand tossed pepperoni mushroom and onion large pizza. When it finely arrived it was not only cold but it had very little cheese and mushrooms only!!!. Now when we called to see why. The manager said there was nothing he could do because he was out of everything to make a pizza. He ask us to check the confirmation email there was none. But again he said nothing he could do because was out of everything very rudely. I know it's just a pizza but at $17.96 for a three item pizza I would expect the pizza at least warm and correctly made. Wouldn't you???
They forgot to make one of my pizzas, so had to wait an extra 25 minutes. Left my pizzas on the counter for 10 minutes while they tried to figure out their screw up. Manager was more worried about smoking than my order. Manager is always snippy and unprofessional. This is the last straw for me and I will never order from pizza hut again. I spent $85.85 for poor service.
I ordered a pizza and the guy that answered said they only have 2 sizes available thin or pan so i took the pan.i got the pizza and it was a warmed over thin pan pizza, they were about to close so i called today the lady named Teresa argued with me,wouldn't lake my pizza right and said I had to do it online,the night I called in the pizza was not online because they told me i had to get a pick 5 since they were closing so i got the pizza and cheese sticks and both had been cooked over warm time and temperature, they have me something that had been in the warmer for hours and they didn't wanna cook because it was closing. I just would like to have what I ordered fresh out the oven not warmer.
We had ordered pizza hut online. First of all they were late, the pizza was cold and they did not get the order right. It was the worst pizza we had ever had. They tried to make it right by giving us a credit, so when we ordered again we thought we would try something different, again the order was just terrible. We asked for plates, napkins and parmesan cheese packets both times, and they forgot all those items each time. Pizza Hut is just terrible. I was to be compensated and make it right for the third time.
I experienced very poor customer service. I called to have an order delivered, as we have several times over the past few months. The lady who answered the phone was very unpleasant, and eventually was told that delivery was not available to my house, then she told me my house did not exist. If delivery is unavailable to my house, then how do we get Pizza Hut delivered at least once a month from that exact store? The store is located only 4.3 miles away (by Google search), but yet dominos pizza, a couple miles further away is happy to deliver, as is hungry howies that's over 10 miles away.
The second part of my issue comes when I requested to speak to the manager, and I was told the manager wouldn't come to the phone. I then requested the corporate number, she hung up on me. This is totally unacceptable behavior, and I am attempting to resolve my complaint through this medium prior to taking other action to tell of my experiences.
Not even a one. I ordered a large pepperoni pan light on the sauce and cooked extra. What we got is sauce running and would you believe DOUGH in the crust. We called the manager Palm Harbour Pizza Hut Florida. She said I'll give you a ten dollar credit. What? They charged us $19.03. Ticket number 111register 2 Unit number 004630 12/22/2018 19:24. The receipt says easy sauce well done. What really makes me angry is the attitude of your manager.
Should anyone care, my telephone number is (727)422-3286.
I experienced very poor customer service. I called to have an order delivered, as we have several times over the past few months. The lady who answered the phone was very unpleasant, and eventually was told that delivery was not available to my house, then she told me my house did not exist. If delivery is unavailable to my house, then how do we get Pizza Hut delivered at least once a month from that exact store? The store is located only 4.3 miles away (by Google search), but yet dominos pizza, a couple miles further away is happy to deliver, as is hungry howies that's over 10 miles away.
The second part of my issue comes when I requested to speak to the manager, and I was told the manager wouldn't come to the phone. I then requested the corporate number, she hung up on me. This is totally unacceptable behavior, and I am attempting to resolve my complaint through this medium prior to taking other action to tell of my experiences.
I went to pick up my pizza the person who was fixing it didn't have on any gloves than he kept wiping his nose it unsanitary.
I hold an executive position within a small division of our bank, however I manage associates in several regions. I was planning for a collective conference call/pizza party and had planned to have pizzas delivered to each of our offices. We had successfully placed the order for 3 of our locations but received a call back from your Klamath Falls location, stating that they would be unable to fulfull the delivery unless there would be a party present to pay for the order as they could not accept the credit card information on line. I inquired about a work around to verify that I am the card owner and that I authorize the pizza order and payment of the same, but they refused and stated that someone at the location would have to cover the cost. I explained that I could not ask my associates to cover the cost of their own pizza and canceled the order. I then tried to place a call to your corporate office to see if someone would be able to assist. Unfortunatley, the service answering the phone explained that I could leave a message but there would not be a party available to take a call until later in the day. Completely disappointing service.
I purchased pizza for our church on Wednesday dec Dec 12 the bolivar tenn 38008 the amount was for 77.30 they preauthorize my debit card four times I called ur accounting debt four times and spoke with Thomas he did not and would not do anything to help I spoke to 4 different managers at the location they gave me stories of yes this has happen to me and I will get it straighten out but never got the 1st call back from anyone
Then I contact Joan the district manager she promised she would call me on Monday dec 17 it is dec 18 and she still has not called me back fortunately my bank said they could take of care of 3 of the preauthorization since the actually charge had cleared these preauthorization took and locked over 200 dollars in my account that I couldn’t use I could not buy gro bc my debt was locked I can not finish my Christmas bc this was so screwed up I didn’t know how much was actually in the account since all this was going on so for over a week I could not use my debt card thank God I had a little cash to make through the weekend my family of four had 50 dollars for a week I will not purchase anything from Pizza Hut in bolivar tenn again they are the none caring people I have ever seen I have been told by others in the community that u have a lot going on in this store tips being but on people’s cards without permission and cc being stolen u really may want someone to check ur managers out my receipt number was 40
I hope u take this complaint to heart and check into this this has really caused a problem for my family over the week
Customer service means noth
ing now and it is very sad
The employees are very rude on the phone and in person .I waited over and hour for my pizzas so I called the lady said they couldn't find my apt. Funny how i have ordered from the same place for over a year. I asked why didnt someone call ? Answer was i will send the driver back. I love pizza hut but the service is HORRIBLE.
The food was 35 minutes past time I asked for it. I ordered online and wanted it at 4 PM and never got it till 435 PM. Two pizzas were cold, sauce for breadsticks were cold and the breadsticks wasnt even cut. Hardly any sauce or cheese on 2 of the pizzas. Very poor service. Didn't offer a discount or anything to make up for the poor service and food. This use to be our favorite hut near home but we wont be using it again sadly.
Bad service need my cash bavm
I waited over 2 hours for my pizza & received it ice cold, with Italian sausage instead of pork, pieces with no sauce, cheese or any toppings & had chunks of crust missing from being banged around? Just called to let them know and they closed at 8. Hung up not interested in the excuses.
YOU HAVE PRICED YOUR SELF OUT OF BUSINESS .
2 PERSONAL PAN PIZZAS TOTALED 13.83 WOW ? AT LUNCH TIME ,SKIPPED ON YOUR PIZZA , THERE'S WAY TO MANY OTHER CHOICES LESS EXPENSIVE .
My grandkids wanted pizza for dinner it had been awhile since I ordered because last time my order was messed up so I gave in and ordered tonight. The pizzas were so bad that my grandkids took one look at it and said I’m not eating that. Their pizza was horrible and the one I had ordered for myself came as a chicken pizza which I did not order. The service and the food leaving this store is horrendous. I immediately called and ask the driver to return and give me a refund less his tip because it wasn’t his fault the food was so bad. And no I don’t want free pizza just want you to know that you have lost a customer because I definitely will never order another pizza from Pizza Hut. Again it’s really sad when a 10 year old won’t eat it and they are served school pizza lol. I’ve enclosed pictures just to show how bad it was.
You have lost a customer oh and I had not touched this pizza it came this way
So last night I placed an order on line (I always order from Pizza Hut) waited 20 mins and then went to pick it up. Pulled up to drive through there was a truck. I waited 30 mins before calling Pizza Hut and telling them how long I’d been waiting and asked them to ask the truck to pull around if their food wasn’t ready. So they did I pulled up paid for my food and the young man said they had been messing up on a lot of orders so that’s why they are slow. He then said mine was coming out of the oven now. Waited 40 more minutes then a young lady comes and ask me to move. I said no I ordered over 1.5 ago so she went to get manager. Then the manager approach’s the window with an attitude and wants me to pull around . I told her I had been waiting over 1.5 hours for my food and the gentleman said 30-40 mins ago mine was coming out of the oven I suppose he lied to me? She said she don’t know what I ordered or when it will be done she would go look. 20 mins later I get my pizza. Only to get home and one of them be burnt. This is ridiculous! And the way that manager talks to people is uncalled for. We are the customers bringing her the money in there is no reason she should talk to us like she did. I will not be doing business there and that’s really sad because I went at least 1-2 times a week with my family. She needs some attitude adjustment
I had placed an order online approximately 7:47 mountain standard time. I originally ordered a $5 on the line deal tonight 12/13 which was a large 2 topping Italian sausage and pineapple pan pizza. An order of bone out $5 Cajun and $5 garlic Parmesan wings only for my order to be delivered like the picture below!! The driver didn’t have pepper or cheese and I wondered why he hadn’t opened the box to show me the pizza and how it looked. By the time I opened the pizza he was long gone! He also only delivered my one order of wings when I had ordered 2. I called Pizza Hut and was put on hold a few times and then hung up a third time. I ended up driving to the Pizza Hut which I never intended to in the first place to avoid leaving my house I had it delivered!! I went in and showed my pizza and complained about it. Got a new pizza which took less than 10 mins and my wings with a complimentary cookie pizza and when I got home the pizza was just doughy! My kids even mentioned that it wasn’t how we always order our pan pizza. I’m seriously dissatisfied, disappointed and I would like my refund back! This is so unacceptable and I can’t believe it took over an hour to finally get my pizza and with the frustration it didn’t come out as it should’ve. My family and I are very unhappy to say the least!
Purchased 3(6 piece wings) , 2 pizzas and cheese sticks. Upon pick up I was greeted by a young man on his cell phone not in uniform. The wings were all 1 large container. We asked for 2 smaller containers to separate the order. He stated “they are .50 each.” I asked why were they all together when they were 3 separate orders. He then stated “I’m not wasting No box when they’re all the same flavor!”. I then asked for cheese and peppers seeing I wasn’t getting anywhere and no manager was in sight. He barked “ We don’t got None!” I just pulled off. We check the boxes and the pizza looked dry and cheese sticks were half covered in cheese. I am a REGULAR customer to this location and never been treated soo badly.
Hi I am writing this while currently annoyed with my local Pizza Hut... I waited for 55 minutes to only have both pizzas be wrong. I have hungry kids here and called immediately and said I need you to make the right ones and send them out asap. They had the nerve to come here and ask me for the Pizza back?!?! Really? The kids will not sit here for another 50 mins and be hungry going to bed. So Pizza Hut thinks it's ok to mess up orders and then take back Pizza that has taken 2 hrs to get right? Ridiculous. The worker was more helpful and then the manager got on the phone. Anyways this was the Lebanon OR store. Would love an email back. Thanks
First they forgot breadsticks and wings.
Second my pizza was wrong and I had to wait 4 hours to get my wings and breadsticks. Ridiculous.
I order a big box pizza to be delivered Friday 12/7/18 at 6:47 received a text that my order was out for delivery at 7:18 pm, However It did not arrive to my home until 8:36pm. I called the store at 8:15pm and was told the driver would be at my home in a couple of minuets. I called back at 8:31pm and was told with an apology that I will get a 10 dollar credit. When the pizza arrived it was cool to the touch, I told the driver to take it back and I will call for a refund. The driver told me " since it was my fault you keep the pizza and I will make sure you get a refund, I'll keep your receipt don't sign it I'll take care of it, I truly apologize, I will call you when it's done." After waiting with no call, I called the store explained to the young lady what the driver said, she told me he had not made it back yet but she would refund me the $29.50 after taking my debit card info. It is now Tuesday 12/11/18 and the charge is still on my account. I called my bank to confirm and indeed it had been withdrawn and no pending transactions of it been returned. They emailed me a coupon code for a free large pizza that I will not be using, as I would rather have they $29.50 I spent on pizza wings and bread sticks that I tried to return to the driver because it was cool and not worth the money or wait.
I would appreciate if someone can refund my $29.50.
I ordered this pizza in Milwaukee Wisconsin from the Browndeer Pizza hut 6807 W. Browndeer road 414-354-0600.
Thank you for listening
Hello my name is Latifah I recently placed an order at the Pizza Hut on 4407 W .Fuqua Rd Houston, TX 77053 I placed my order at 7:22 pm I received a call at 8:05 pm from the manager stating that my order wouldn’t be delivered because we were in a dead zone ..the system still allowed me to place my order ..she then went on to say that I would either have to pick the order up or cancel it. I arrived to pick my pizza up and proceeded to ask for the manager she was very rude and unprofessional I asked for cooperates number she said we are franchise we don’t have a cooperate office. Honestly I would never order from Pizza Hut again this is the only one that’s really close I’m demanding attention for my order and my inconvenience that I had to leave out my home to pick up a pizza that I wanted delivered .
Sent from my iPhone
How do you run out of large pizza dough? Am I missing something???? Sent me 4 medium instead of 2 larges. Not the 1st time I’ve dealt. W Lincoln Illinois Pizza Hut n not been happy!!!!!!
On dec 9 i oredered online when i went to pick it up at the store the associate said there system was down and anything that was oredered online wasnt received nd u had to pay in cash at the store,in bridgeton nj 08302 not only i didnt receive my food it took my pizza hut points from ordering online.There shoulda been something online saying there system was down..smh
My ticket number #125 I order lemon pepper boneless wings and a family chicken alfold pasta well when it showed up at my house I had one thing of pasta and plain chicken wings and when I took it back to the store and dammed to speak with the manger they had to go outside to get him and he wants to come in and I snap at him and cussed because everytime I order from that store #031158 my order is always wrong and messed up ALWAYS and I'm sick of it.
Was staying at a hotel and called about 9:00 and was placed on hold. I called back to place an order and was talked to very rude by an associate. Saying mam we are not taking any more order but the time online said 11:00 mama mam we are not we are getting ready to close and then hung up. They really need to work on their people skills/customer service. This was not professional at all.
Order # 17258918. I ordered a pizza online yesterday at about 10:30 PM and I wrote instructions very clearly in bold letters that "DO NOT RING THE DOORBELL. PLEASE CALL ON ARRIVAL!". Even then, the delivery driver banged the door many times very loudly and rang doorbell many times resulting in chaos in the house waking up everybody. Moreover, the delivery driver parked his car wrongly and police came there. Now, I called the customer service and its transferring me and I am on hold for long. SHAME ON YOU PIZZA HUT, A BIG SHAME!
The last four pizza's my family ordered were all incorrect. I am very upset with how my orders seems to always be wrong now and nothing is ever done about it. at the store I go to.
1. My first out of the 4 examples was when I was given coupon and it was not accepting it online. I called my local Pizza Hut and the gentleman said just bring the coupon with you and we'll take care of it. He takes my order and when it's done I go to pick it up and the guy in there tells me I have to talk to the manager. This lady that did not dress appropriately for a kitchen style job walks over and tell me I have to do it online. I attempt to tell her that I was unable to do that. She cuts me off and tells me she can give me a dollar off my order. I cancelled my order and left. This was very upsetting considering this was my planned dinner for my family. I was one thing by an employee that clearly shouldn't have said that and it wasn't honored. It's a pizza, not like I was buying a car.
2. I ordered a stuffed crust pizza for me and my son. I get home and notice it's burnt. On top of it being burnt we were also missing some of the marinara sauce that I paid for. Neither of us really wanting to eat it so we ordered something else. I didn't call because I know Pizza Hut in Chillicothe, IL doesn't have anyone in management that has any type of training on how to resolve an escalation.
3. My wife ordered us a large dinner box. The two pizza's that came in that were doughy. The breadsticks had practically NO seasoning on them. The wings were very dry as if they had been cooked and sitting out. The wings also hardly had ANY sauce on them. It was pretty much like eating a regular chicken nugget. Moral of the story, this dinner went in the trash like the other 2. Again no complaint.
4. Next day. I have family over and they unfortunately wanted Pizza Hut. We order it have it delivered and it's burnt to hell. At this point I have had it with Pizza Hut. The food is garbage, the service from their "management" is absolutely trash. I call and I get a so called manager on the phone. I tell her about all 4 scenarios. Now, keep in mind all four of these happened back to back. This "manager" kept cutting me off and trying to talk over me. Anyone in management should have basic skills on how to resolve conflict and escalations. Cutting someone off and talking over them only makes it worse. I immediately tell her I want Corporates number. She once again cuts me off and spits out a number. Not sure how anyone would have been able to write it down as fast as she was saying it. This was absolutely a disgrace on how I was treated. I call the number that I was given and 24 hours later I still have yet to hear back from this person. This manager told me my Stuffed Crust pizza was NOT burnt. I've never had a stuffed crust pizza where it snaps in half, it was so black you couldn't taste the cheese or sauce. The crust hardly had any cheese in it like my 1st stuffed crust I had that was burnt too. If she doesn't think that was burnt, she needs to be replaced. No one should be in a managerial position if they treat customers like this.
Is this really the service you want? I don't like to complain when my orders are messed up. I understand people make mistakes because we're all human. What I do NOT accept is being called a liar when my food has been shit for the last 4 times. I am sure that is almost near a 100 dollars in food that I just threw away.
I waited two hours just for my food...
I think that the toppings on your pizza has been getting less and less at the vegreville. Alberta. Canada location
I have now ordered two times at the Pizza Hut on Oneida ST Appleton, WI. My first order came to me cold. I did not receive all I had ordered and paid for. The manager told me he would have a $20 credit for me to use with in a months time and to call to get credit. Pizza Hut 25.86
Hi, Melony! My Order
Delivery To : 431 E Eagle Flats Pkwy, APT 409 Appleton, WI 54915
(The price of your order has changed from $20.79 to $30.29.) I had a 35% off my order. My total order came to $20.79. With my credit, I should've had to pay .79cents. I have a copy of my order below. When I called and placed my order, first they said they couldn't find my credit then, the manager said he would give me my credit but, I didn't have enough ordered to have my order delivered. So I had to add chicken alfredo pasta with bread sticks. He said my order totaled $18.52. When I received my order, I was told I would have to pay the $18.52. I have always ordered Pizza Hut pizza but, this store makes and deliver nasty pizzas. I always get extra cheese and the pizza looks like there is hardly no cheese at all. I hate to go to another pizza store. Can you please help me. I feel I am owed $18.52.
Create Your Own Pizza Edit
Medium Thin 'N Crispy ®, No Sauce, Extra Cheese, Garlic Buttery Blend Crust Flavor, Pepperoni $13.38
Extra Sauce Order - 50 Garlic $0.60
Baked Cinnamon Sticks With Icing - Single Order $4.99
Icing Dip Edit $0.60
Stuffed Garlic Knots With Marinara Sauce $6.29
Delivery Fee $2.99
The price of your order has changed from $20.79 to $30.29. My 35% off order disappeared.
I ORDERED A PIZZA FROM 6203 BELMONT RD ONLINE IT SAID PICKUP IN 10 TO 20 MINUTES IT TOOK WELL OVER 35 TOTAL ALSO SAW EMPLOYEES HANDLING FOOD WITH BARE HANDS ONE EVEN HANDLED MONEY THEN HANDLED FOOD NO GLOVES FLOOR WAS DIRTY WITH DROPPED PEPPERONI AND FIXINGS DONT THINK I WILL BE GOING BACK
The ultimate cheezy crust commercial.
This is the worst PH commercial I have ever seen. How do you think two bug eye girls and one cross eyed and the hip sway and whip sound is funny NOT AT ALL. Totally stupid, tasteless. I cringe ever time that commercial comes on.
You can do a lot better. Go to You Tube and see all the negative comments on it.
Just my opinion
Mark A. Canfield
There was something in my food, they charged me for food I did not order and the driver gave herself a tip.
I really don't have a complaint But I would like to know if you guys could go back to he small pizza size or make the personal pan in thin Being a senior I cant eat a med. But a small will work. for me and my dad. or even the personal size in thin crust
On February 16th I had a very negative experience with the Pizza Hut in Heber City, Utah.
We ordered 6 pizzas for delivery 4 hours prior to the delivery time. When we were first delivered the pizzas (they arrived late) and there was no large supreme pizza (instead a smaller one topping pizza we didn't order), my sister called Pizza Hut and asked them if they could bring the correct pizza. They said they couldn't get in touch with their dispatcher so our only options were to give us a $10 store credit (which isn't even as much as we paid for the pizza) or we could come in to pick up the pizza. So she said we would come in to pick up the pizza right away.
I drove the 10 minutes to pick up the pizza. When I got there the employee at the front asked for the name for the order to which I gave him the name and explained that I was there to pick up our pizza they made a mistake on. The employee looked up the name and then went to the back to ask about the order He was standing behind some metal shelves (which I could hear and see through) and told a lady back there that I was there to pick up my pizza to which she replied “We’re too busy. We can’t make it. Tell her we will just give her a $10 credit.” He came back out and explained to me that they hadn’t gotten to making it yet and that I would need to come back to get it later or they could give us a $10 credit on our account. I explained that I didn’t want the credit, I wanted the pizza that I was told I could pick up right away. I said that since it was their mistake and I had come all the way in only to be told that I didn’t have a pizza, I thought it was only fair that they make the pizza and have it delivered. The worker then went to the back to explain to the lady that I had asked that they deliver the pizza since they told me I could pick it up to which she said “I already told her we would give her the f*****g credit. WE aren’t making her a f****** pizza!”. It was at that moment that I spoke up and said to them in the back “Excuse me. I can hear everything you are saying. If you have a problem come out here and talk to me to my face but don’t talk to me with that language.” Immediately the front employee and another man came running out front and told me I needed to “bring it down” and “calm down”. I got very frustrated and said “Do not tell me to calm down. Your employee is the one who is raising her voice and using very inappropriate language.” He said “she’s actually the manager here. We’ve been so busy that she hasn’t slept for over 48 hours and that’s why she said that.” After much talk, the man agreed that they would make the pizza but they would not deliver it to me. Instead he said I could pick it up in 30 minutes (they made it clear that delivering it was not an option).
I went back 30 minutes later, was completely ignored by all the workers and after waiting 30 more minutes, went home without the pizza. When I arrived home without the pizza my sister called Pizza Hut again. They acted very apologetic and said that she would make the pizza herself and have it delivered right away. She double-checked the address and we waited for the pizza.
Two hours later, the pizza STILL had not come, so I called again. By that point, we had gotten other food so we no longer wanted the pizza, we just wanted a refund. I called and explained that we had still not gotten our pizza after four hours of trying very hard and doing everything they said in order to get it. He said they had the pizza right there, and I said that at this point we no longer wanted it, we just wanted a refund since it had been 4 hours. He said that the problem with doing that would be that he would have to refund our entire order. I suggested that he do that since they had put us through such a hassle for four hours trying to get our pizza. Upon suggesting that, he got extremely hostile and started yelling at me over the phone. I'm not exaggerating when I say yelling. He said that although they were "partially" to blame, they had been very swamped that night (as though that was my fault). He literally screamed the words "the customer is not always right!" (I promise if you have a recording of this call you will hear this). Upon being screamed at in this manner and generally treated so rudely, I told him to just go ahead and give me the store credit, but that $10 did not even cover the cost of the pizza, which was $17. In a very condescending manner, he said "fine, I'll make it $17. Is that good?"I said it probably been a little more with tax but that was fine. He responded in very snotty voice saying, "fine, I'll make it $18". I can't underscore how much his tone with me was rude, snotty, and down right hostile.
At the end of the day, what needs to be understood is that we ordered a pizza that was never delivered or made for us when we went to the extra trouble to pick it up. 4 hours later, the store still refused to give us a refund on the pizza we paid for. On top of this, we were treated incredibly rudely and unprofessionally through the entire experience, being blamed as if it were our fault that they were so busy. Although we were given store credit, it really doesn't help the fact that we didn't get our pizza. Our aunt paid for the pizza, and she lives on a small island in the pacific where they don't have pizza hut so she is never going to get her money back. And after an experience like this, who would ever want to return to Pizza Hut again?
On March 6, 2019 at 6:02 P.M. order (order #319030618025800258001333034240) a pizza online, before the pizza was delivery I inform the manage by phone that I only had a $50 dollar bill. The pizza was deliver cold and the delivery driver didn't have change had to give the driver $3.00 over my bill. This service was sad.
I ordered two family tus chicken and they were the worst we ever had, The pasta was dry lacking and sauce a very little chicken. my ticket #27,invoice #16 for a total of $25.38. I would never reamend Pizza Hut to anyone from what food we received.store#010690
I placed an online order at 8pm on 03/06/2019 with a time for delivery was 85-95 minutes. I called about the timeframe at 9:50 pm and was told by Alvin that the pizza was only 18 minutes late it should be on its way at 10:07 pm I called back and spoke with Alvin and the supervisor name Shelby on duty she advised me that the order would be cancelled. At 10:17 pm I received a phone call from the driver stating that my order was outside. I then advised the driver that the order was cancelled over ten minutes ago. I didn't get an apology or anything I have been in customer service for 15 years and that was beyond unprofessional. I ordered a pizza a week ago and received my order from the same location that looks like the pizza was dropped with a hole in the order and the cold wings. Every time I order from this location I have an issue or concern about my order. Customer Service at its worst.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess and leaving with the manager. She may be the manager's grandchild, I'm not sure. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
I order against my better judgement as ive had bad luck with this store in the past. I FINALLY got my pizza 25 minutes later than they said it would be. when I started to eat it it was dry and ice cold, so was the dipping sauce for the bread sticks. when I called to voice my concern the manager "John" said im sorry. didn't offer to replace it just so much off the next one. there wont be a next one ive given them their last chance!! this is piss poor service! I want my money back. the store was the Laurel montana one on bernhardt rd 406-628-6382. in my opinion John should be fired! I will spread the word. laurel is a small town. thank you Penny Cramer 1130 11th ave laurel mt 59044 406-628-7512
Just watching a commercial on Fox for Pizza Hut. Two female teeny boppers - one of them said, Oh my ???
Try to teach my children not to use the name of deity in vain. That was not cool - scrap that add.
Pizza Hut; North 7 Hwy, Blue Springs, MO.
Called for a delivery pizza which was not delivered. Called one hour later and was told the order was for Carry-Out, which it was not, And was told as soon as they got a driver (no time just when they got a driver) it would be delivered after sitting there for a half-hour+. No offer to cook a new one just to deliver the one that had been sitting there. I have ordered pizza from this Pizza hut twice a month for twenty plus years (check your records). Something like $10,000+ in pizzas and you have lost me as a customer and I will happily tell everyone I know of how I was treated. On my way to Godfathers to pick up a pizza right now.
I will never eat another Pizza Hut pizza in my life because of the way your franchise treated me. Way to go. Amazing!
Ok 2nd time having to do this on the soddy Daisy tn Pizza Hut. My delivery was 20 minutes late after getting confirmation that is was out to deliver. My food was cold I didn’t get correct pizzas and I didn’t get got wings instead they brought cinnamon rolls. It’s aggravating because I like Pizza Hut and my kids to but this Pizza Hut is horrible. I called them and told them and they told me to file a complaint!!
if there was an option of -20 stars I would, on Friday 3/1/19 In new braunfels tx I ordered @5:40 pm for delivery then 7:20 come along and nothing called nd of course its answered from another pizza hut from another state which is just idiotic and transferred me o the local ne and said they lost my order so they were going get on it, here it is an our later and no delivery they finally called about 8:20 to see if we still wanted the pizza we said yes and here its already 8:45 still no delivery which pizza hut only 3 miles away, we called the local number back that the employee called s from but we only got a busy signal and here are Monday and still no delivery or an apology call.. I did post on my local social media and I guess this is normal
customer service.....how is this establishment still open is mind blowing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
thanks from a non return pissed of customer
I ordered pasta from my local pizza hut and it came in a pizza box. When I opened the pizza box my food was falling out of it and its spillage throughout the box. When I called in they agreed to remake it and send it out. An hour later I recieved nothing so I called back. When the associate picked up he told me they haven't made it yet and it'll be 40 mins. I began to tell him I just want a refund. Before i could finish talking he hung up on me. This is terrible customer service and an overall bad experience. I would like a full refund due to this terrible service.
I ordered a large meat lovers for delivery - 2 hours later I still haven't heard from them , so I called and they stated that they no longer had a delivery driver. There was no phone call to tell me that the driver was gone and they couldn't deliver. The payment was on my card and the money was taken out and it still has not been returned to my card. Just horrible service and they actually got an attitude with me like it was some how my fault! Ill never do business with this particular place - 2145 Bessemer Rd. Bham al 35218
I have been a customer of Pizza Hut eversince my return to the Philippines in 1996. I have lived at 280 Pasic Ave, Bucal, Springhomes Subdiv, Calamba City, Laguna, Philippines. I have dined at Pizza Hut, SM Calamba and Pizza Hut in Los Banos, Laguna. I have also ordered pizza via Pizza Delivery service. Today, I can't get hold of Pizza Hut delivery service. The local number is no longer in use for Pizza Hut Halang, Calamba!
I tried calling the provincial delivery number #1-11-11 but could not get a response. Please advise.
Pizza Hut 9515 Blue Ridge kc I. Terrible customer service. Will never buy from Pizza Hut again after dealing with this location. Never reimbursed me or brought my boneless chicken, Wich was paid for. They just grabbed random sodas only one was correct.
I called corporate before the Pizza gave me food poisoning. And they told me to take my refund up with the 9515 blue ridge kcmo location. When I started throwing up viciously for 2 days. I called corporate again about my 41.07 refund from very neglected customer service delivery. And they tried to offer me coupons for more after telling them no that I was still sick they told me I had to be hospitalized for the refund. I also missed a days work. I didn’t have health insurance at the time. I’m very sure corporate know about this specific location having very bad reviews.
If I had known I would have never went.
Used to be my favorite pizza place. Never will spend my money again with them. And will detour all my family and friends from buying from them. Since they choose to have fault customer service and break health codes.
I’m not into proving anything. Like they want . I’m not in court. I was their customer. I wasted my money on thier knowing that this location is complete crap.
I’ve even scene
Put my order in and paid for it 3 hours before I needed it. Order came they forgot a pizza I had ordered and paid for. Called them about it. Was told it was on its way 45 minutes later still not here. Called again the guy that answered the phone was rude and hung up. I then called again asked to speak to a manager and the same guy was rude again and asked me what the issue was. Finally I got to speak to a supervisor which she was nice, ended up getting our missing pizza and a refund for everything. But now today I got another charge for a totally different amount, no idea what it is for probably my missing pizza that was supposed to be refunded anyway. The food we did get was not great at all, was cut terrible. Very disappointed in Pizza Hut in general after this and getting charged for something I should not have. Customer Service is awful as well at least it was Saturday night. This was the Pizza Hut on 41St in Sioux Famls
GM and DM st Joseph Mo fired for refusing to work sick bringing me to think how I'm treated and how much$$$ is stolen by their dispatching practice. I want to work but not when I am vomiting and certainly not for free. Jim Colby and Jen and Liz at 22 and st store
Good day. I have experience in many branch. All is quite fantastic the workers commitment. Unfortunately I have experienced few times in Pizza Hut tampin the service was so bad. If take a way take too long time even no customer. Hopefully take note this issue.
You advertise, that when a person offers breadsticks or garlic knots , that you receive a marinara sauce with it. It even states on your web site when ordering online. I have never received any! I am presently speaking with an attorney about filing a lawsuit for false advertising.
I order a large pizza from pizza address on Broadway drive in Hattiesburg ms.39401 and the pizza was not done! I called back and the operater reordered the pizza ! At 9:44 someone who say their the manager at pizza hut on Broadway dr. Call me and reply that wat i order they cant fix! Very rude!!! Because ask why can't get what i ordered he begin to get mad ! He was very nasty and replied he aint got time for this mess and will call authority about a pizza!! Very unprofessional! Im very disappointed in the service i have received tonight! 6019663958
Ordered a medium. When got to pickup window, we were told that we could have had a large for $6 less than the medium offered. When asked why they didn’t tell us when ordering, they laughed. Really bad service
Your Crestview Florida store is run by a bunch of idiots. Ordered a take out and it took over an hour to get two pizzas. No wonder y’all suck
I called to make an order the attendant answered the phone and put me on hold to never to return 40 minutes I made it to the store and still no answer. I placed an order left went shopping at s schunks and my order still not ready. I asked to speak with management in which no compassion was given towards my situation. That is not the first time this have happened. I was refunded my money and I took my business to IMO pizza. I like Pizza Hut but I refuse to be treated in this manner. Corrected action is requested
The employees were really roude the pizza was disgusting and I’m tired of getting treated bad by the employees
Me and my family went to the dillonsc location my son and his girlfriend which are mixed these people are very racists had bad attitude s we spent 66 dollars we will not be going back store#012687 they had very bad attitudes
I put a order online and waited about a hour and called them they kept me on hold and came back and said that my order would be free and it would be on it way,I waited about 2hours and called back they said their driver had been out here and no one came to the door lies from hell he told and they cancelled my order didn’t no one call,they then turned around and told their supervisor that they thought it was a prank call and the driver had been out here two times not one and that someone peeked out the door the first time smiling and that’s why they thought it was a prank even though I had paid my money and the supervisor told me well I can only give you a $35 gift card do you want that,my family orders too much out of the forestdale Pizza Hut for this kind of treatment,you don’t give businesses that don’t deserve your money learn how to treat good customers period!
If I could rate this Pizza hut it would be a negative %. I ordered at 6:09 pm on March 1, 2019. When I ordered the amount of time for delivery was 60-77 minutes. It is now 8:48pm. I have received no call have not received a text message to inform me of the problem. I ordered these pizzas for my daughter birthday. She has friends that are spending the night. My order number is it was 3190301170927001411028200. When I placed my order I received an e-mail stating my order would be delivered on March 1, 2019 at 7:25 pm. Still nothing. I called the and was waiting for 15 minutes hearing the same stupid message over and over. Finally someone picked up the phone and then just hung up. Unfortunately I paid with a credit card so I could get some deal on pizza. Since have not received the food I believe pizza hut stole my money which also includes a tip. I decided to look online and website said delivery closed. Never again will I ever order pizza hut again. My husband was just now able to get through and the pizza still wasn't made. Reason is due to a manager who quit tonight. he cancelled the order . I will be checking for a refund on a daily basis. Thanks for nothing..... My daughter is extremely upset and is crying at her own birthday party. Thanks for ruining her party. Pizza hut should be embarrassed for having such terrible service. If you can't run a business based on customer service then shut it down. At the very least since pizza hut embarrassed her they should apologize for their idiotic service. Completely disgusted. Such a shame.
Went to pizza hut with my young daughter and her friends for her birthday. Getting seated was a situation in itself. 5 ppl shouldn't be a problem considering there wasnt 10 ppl in the whole place. Waited 15 minutes and wasnt even asked about beverages. Waited 10 more still noone. After that 10 mins a group of 4 was brought in and sat next to us. Beverage order was taken right then and there as should be. So I gathered my family and friends up and left this is redicoulas service. My child looks forward to coming here and it is her favorite pizza place to eat. I cant believe that any manager would allow an establishment to be run this way I'm a paying customer who tips very well so the loss is not mine. I'm a firm believer in giving what respect you receive this will be my last visit to this establishment and anyone I know or see will know why. Thankyou and have a good day. The pizza hut location is Salisbury md on mt. Hermon rd. Hopefully you can resolve the problems here and bring back the old ways of the great establishment thx.
Came to the Pizza Hut in Kemmerer Wyoming tonight at 1905pm order are food. At 826pm our pizza was not out. Everyone that came in 15 minutes after us got there food. So went up to the counter and asked why everyone else was getting there food and we did not have ours. The guy looked at said our order was put in at 736pm and that it would be out shortly. At 820pm the guy came over to. Our table and stated that our order was not put in and he didn’t know what to tell us very rude. Finally received our food at 836 pm.
I have loved Pizza Hut but I’m going to patronize another company it’s become a inconvenience to order pizza the people answering the phone are not helpful and there is always difficulty getting deliveries the cost has increased and the service is terrible.im so disappointed in this only order online service and it’s terrible to have to order pizza online just to take family to eat there and in house prices are ridiculous
If I could rate the location at 5252 W. State Road 46, Sanford FL 32771 a ZERO, would.
I spoke with a driver named Chris and a Shift Manager named Patricia on 2/28 at 6:20 pm.
Both were extremely rude and uninterested in taking the call. I placed an order online and it defaulted to carry out when I wanted delivery. So I called my local store to have it corrected. Chris, had no interest in assisting me. It sounded as if I was putting him out and taking him away from more important things. When I asked to speak with a manager, he informed me that they were too busy for me to do so. Nice, right? I then demanded and Patricia came to the phone. I asked her title and she paused for a long period of time, leading me to believe she wasn’t truly a manager. Finally she responded with, Shift Manager. I wasn’t born yesterday and know that there has got to be a level of management in between a shift manager and General Manager, but I wasn’t given this option. Patricia informed me that she was the highest level of manager at the stores. From there i5 went to the GM. She too, was very disinterested in not only helping me but to listening to anything I had to say. When I began to ask her questions about the stores location # she informed me that she wasn’t allowed to share personal store information with me. I’m not even sure what that means. What is personal store information??? Then I asked for the name of her supervisor. She informed me that the GM was Melissa but she wasn’t allowed to provide me with a way to reach her. I then asked for the corporate phone number and she told me she didn’t know it. At this point I was furious. I therefore asked that my order be cancelled and my credit card be credited. If I don’t see this credit tomorrow we will have a whole other issue to deal with. All I wanted to do was change my, already paid for, order from carry out to delivery. Unbelievable!!!
I can’t even begin to express to you how rude, impersonal, uncaring and awful my experience was with this group of people. If these individuals don’t want to work at Pizza Hut then they should allow others to do so, who would appreciate you. This type of behavior can’t be good for your business and I would hope that you would take something like this very serious. You may, or may not. I can’t control that. I would like a call back tomorrow to discuss further. If my voicemail is received, please leave a call back number on my voicemail. My number is(954) 652-9789.
Tuesday night I pre-ordered 2 Pizzas for 6:45 so my dinner would be hot after noticing one was incorrect. I immediately called my corner store half a mile away to place correct order. Automated hold took me to a corporate number all I needed was a pizza guy to change order.
This continued for 2 hours people hanging up on us my husband called on his phone too. After 7 the pizzas arrive we tried to ask him for help when he spoke no English. I am shocked at this company they have been delivered to us for many a year and we told them Tuesday we just want a refund but hang up over and over. Today received email saying since pizza was early we can have free ones! Never want to do business with them again. Redicuous not having anyone to talk to on phone.
What kind of communication is this?
I've never had a problem with the service or the product. However, I am offended by the ads on tv where the two girls exclaim "oh my god!" When they see a pizza. Gods name is to be revered.
I ordered online and paid online. I got there a few min. earlier .ended up waiting 20 more extra min. And watch my pizza sit at the end of the oven finally it was moved to cutting table and sat there for sometime also ordered cheese sticks they forgot to put them in the oven all the while they were playing and cutting up.. not checking on the food, pizza wash cold ..... I had no time to wait for another one I thought it would be faster to order online and pay . Not very efficient.pizza hut in Rock Hill s.c Cherry Rd ..will not be back..
If it was possible to write this company as a -negative 5 I would.
They have been other little small incidents that I live past but this was the last straw.
After being charged 2495 for three pizzas which actually was a good deal, I was told I was not able to get any condiment cheese I would have to purchase it! Are you effing serious? I was told that I would have to purchase a dollars worth of cheese if I wanted it there are no more condiments cheese packets.
And you’re trying to grasp the public with these advertisements more like grasp more money out of their pockets! Any and all restaurants should at least offer condiments with purchased food, ok charge if it’s excessive if you must but charge right off the bat? Bye-bye Pizza Hut!
When I received my pizza and bread sticks, both boxes were smashed almost flat and he did not check to bring the sauces I paid for (3 sauces) and when I went to tell him, he had already sprinted back to his car. I yelled it to him and he was quick to dismiss it. Not using them again.
ordered 2 large pizzas at 12:00 pm. was on the answering service told him 3 times and spelled it 202 s. neilson ave, 81001
. they told me delivery would take 58 minutes an hour later the delivery driver calls and and is on s. nelson ave .gave here directions to my house.
40 minutes later still no pizza. so I called the bonforte store they said they had no pizza for me there. so I called the other two stores and the one on northern had my order but cancelled it because I wasn't in there area. I had tried calling driver multiple times after her initial call. why they never called and said my order was cancelled is still complexing
I always order from Pizza Hut, the pizza is great. The last 2 times I ordered, my pizza was really bad. The crust was not good. I ordered one of the new pizza's with the cheese crust circles, it looked nothing like the commercial and the crust was flat with no taste. I ordered a second pizza, hand tossed, it was not even close to hand tossed, yet it was not thin either. It looked like bread that doesn't rise, just flat with no taste. My code would not work for the survey so I had to go this route. SORRY, I never complain, but you should know the quality of your pizza's going out are not good.
on 2/23/19 I placed an order online with the jefferson location in newport news, va. At 8:13 pm I received a phone call from the location stating they were out of the stuffed crust dough and would be unable to fulfill that order. The gentleman offered me a pan pizza with a discount, I requested instead of a discount could I just an order of the cheese bread sticks, he stated that's fine. I received an email stating my order should arrive at 8:47pm. A little after 9pm I called the store to inquire if the order had went out as the app (tracker) was not showing anything. A gentleman answered the phone, i asked about my order he stated they still had 19 minutes to deliver it, I explained that was not accurate. He proceeded to call me a liar stating they still had time and that my order was already out for delivery and had left the store about 15 minutes prior to our call. I asked about the time it was out as I didn't want it cold. He asked me if I wanted to speak to a supervisor and I stated yes. I was transferred to call center where a young lady confirmed that my order was late by 20 minutes at that time, she called the store and discovered my order was in fact still there and not out, so I told her to call the store and let them know I will be picking it up and to refund my delivery fees. By now I am extremely upset as I was called a liar and then lied to. When I showed up to the store I requested to speak to the manager and to my surprise the manager was the guy whom I spoke to on the phone who called me a liar and gave me false information. I had him write his name down and he states its Courtney.
When the manager gave me my order I was still forced to pay regular price and it was cold to where I had to recook it in the oven when I arrived home. Being a woman of age I was raised on Pizza Hut, but now I am reconsidering my choice, ESPECIALLY AT THIS LOCATION. You may want to evaluate this facility a little more closely.
After seeing your commercial with two ladies entering a Pizza Hut and leading with "Oh my _ _ _!" i am highly offended and will no longer be purchasing Pizza Hut pizza nor eating any.
"You shall not invoke the name of the Lord, your God, in vain. For the Lord will not leave unpunished anyone who invokes his name in vain." Exodus20:3
Nothing short of a public apology and removing the commercial permanently gets my friends, family and myself back into or phone ordering from a Hut.
We drove 45 minutes just to get Pizza Hut and only to get home to find the cheese was burned on pizzas and didn't even add cheese to our breadsticks our order was $53 I think my grandchild could of done better.
Ordered(2)$5.00 med pizza thin & crispy worst pizza ever it was like eating cardboard. Everything was dry,could not taste sauce & onions were burnt. Will be a long time if ever I order again. This was not our first order. Last one was also dry,but we thought we would give it another try. NO MORE!!
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