Pizza Hut Complaints Continued... (Page 11)1042+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
First I waited in lobby 5 minutes before I was even acknowledged. Ordered a pepperoni lovers normal amount of pepperoni, my cheese lovers didn’t have a lot of cheese on it. When I received order didn’t get my ranch for my wings, that they messed up and put sauce on naked wings. The lack of concern by the manager upset me, all this after your internet app sent my order to wrong store and I didn’t find out until an hour and a half after original order. And my recept shows that my total was 22.00 but I was charged 34.00. My receipt shows he couponed off the wings, but that’s not what I paid. Your manager must have pocketed the $12.00 he charged me. My ticket # is 00145 ok 3/29/14 at 7:46 p.m. I will hold on to my receipt if you want proof. I am highly upset with this and I will let people know this. The sad thing is I’m from toledo in town for weekend. Not a good way to make an impression on an out of Townes
Ordered. A large pizza pepperoni. And cheese told them. No onions on or around. Pizza ad I’m allergic they agreed although with attitude when pick ed up pizza other was covered in onions I called and they. Said that was three order and no refund or exchange. Could be made. They were ride and didn’t care about my healtly or safety.
ordered pizza and wings was told that it was to be delivered @755 pm was not called at 806 was told that it was on the way ok they said they tried to call us but no answer bs did not receive any calls called the store again they said that it was in dispatch I said way when your man told me it was on its way @ 806pm I worked for pizza hut in pampa tx and if I did not have a apt # I would have called right then but I talk to breadon the mgr in charge told him the issues he told me what do you want me to do all I asked him was to make sure it was not cold he said he would check it well my pizza and wings were both cold called back he said want do you want want me to do again lol what a mgr he should be fired no people skills at all and lies if this is what you what in a mgr I feel sorry for you just a warm body well all I know is if I sent out a cold pizza after I talked to the mgr I would be fired take it for what it is worth bet you have more complaints then you know never calling again and wont recommend this place to no one in fact will put up signs telling of its bs
My husband and I came into the Pizza Hut on Hwy 2 North on Saturday March 22, 2014 at approximately 5:05 pm. We sat for 10 minutes with absolutely no service. No acknowledgement that we were there, no menus, nothing. The restaurant had two servers, one brunette and one blond. The restaurant was not busy. There were three other tables that all had been waited on and had their drinks. The two servers on duty were too busy flirting with two guys sitting in the first booth. After 10 minutes, we left. We have in the past eaten or carried out from your establishment at least once per week, but we will never come in at night again. This location does have good service in the daytime. There is a young man who can handle the entire dining room by himself even during the very busy lunch rush. This is the third time that I have received bad or no service at night. Please look into this as there are very limited choices in this small town for dining out and because of our employment schedules, my husband and I dine out at least 4 nights a week. If you have any questions, please feel free to call me at 918-429-4484.
We live less than 1.8 miles from Pizza Hut and we are repeatedly told they do not deliver. We live in a new development of Less than 2 years but most GPS systems have been updated. We have complained several times and was told your ordering systems are not updated. You are missing a whole development of potential customers. I will no longer go to your establishment until the problem is resolved.
We love your product! We order your pizza and pasta at least once each week. On numerous occasions, it has taken up to 3 times to get our simple order correct (i.e., you bring one pasta when we ordered the other one). On one occasion, it took well over 3 hours to finally get our order to us correctly. I have also had to have the driver take a cell phone picture of my oneline order (3/11/14) via my cell phone because your manager (location is 423 and Main Street in Frisco, TX) often does not believe me and argues with me.
As a partner in a professional services firm, I expect better service than this. Please let me know how you resolved this issue, and what my expectation can be for the future. I literally drove past one of my audit clients (PieFive) on the way home because my son wanted Pizza Hut. But, quite honestly, my loyalty is more than being tested.
i was at my sons house in washburn iowa and decided to get a pizza, my wife said not to get pizza hut, their pizza has really gone downhill. i always really loved pizza hut so we ordered it anyway……48 dollars later, we had 2 pizzas, cheese bread and wings. the wings were good, i wish i could say the same about the rest. the pizza was almost unedible, i couldnt believe how bad it was. i hate to say it but a tombstone would beat it everyday of the week. i wont be getting anything from pizza hut again
I am trying to apply for the job of “team member” in the Newton Falls, Ohio, Pizza Hut. I fill out my e-mail address and the computer page keeps coming up as invalid, and it won’t let me move on to fill out the application on line. I have tried fillout out the application at least a dozen times now, and I am getting disgusted. Can’t Pizza Hut just hand out a paper application? Obviously, the company doesn’t take America on line accounts as e-mail addresses. I’m not great on the computer, so I can’t figure out what I am doing wrong; if I’m doing anything wrong at all. Is it just a computer glinch? HELP!
I’m in the Navy stationed onboard Camp Pendelton, Ca I am wondering why I can buy a large pizza out side the gate for $10.00 but on base a large pizza the same one out in town cost me $13.00 dollars why is that and on base they do not honor specials as they do out in town. So why does the military pay a higher price than civilians??
Very upset with the whole deal..1st placed order online at 8:25 p.m. was told 2 pzone would not be ready until 9:30 ok however gave instructions for the driver to knock on side door mmmm he came to front door. 2nd the pzone was burnt on top not happy.. 3rd tryed to eat however there was nothing there but dough, no meat, no green peppers just onions and some cheese. I was very unhappy with the whole thing. Have had pzones in the past and never had anything like that at all. I guess as long as they got there money they don’t care what there food looks like or taste like but that was the last they get from me.
Today is February 17,2013 and I placed an order over the phone at 6:30pm, the women on the line told me 20 minutes until pick up. I went in the location (store #316584) and was told my order was not ready yet. I waited 15 more minutes and asked for my order and the “manager” screams back and the cook says he doesn’t have that order. I waited patiently another 15 minutes before I received my order. I also think you should know that a female employee in there told me to go to McDonald’s for fast food if Iand another gentleman were in a hurry. I also witnessed a delivery driver swear at a manager twice. Awful service,attitudes and the food was today. I’m sure you will haveany other complaints because there four other people being treated rudely and witnessed the same things I have today. I think you should take care of this problem seeing as you most likely lost a few customers today.
I have tried a number of time to order pizza from you. I order the same pizza alot and i don’t get what i order. I get a meat loves pizza and i double all the toppings. When i get it the the topping are not doubled on it. But if i tell them this they tell me that they doubled them. If you talk to people around here they say that this pizza hut does not put the toppings that the others do. I guess i’m done with pizza hut because the people that run your stores don’t care about the people they serve. I think it’s sad that i can get a better pizza from a gas station or a bar then from someone that specialize in pizza.
I order pizza via telephone @ 2:43 PM EST and was told my order will be ready for pickup @ 3:00 PM. When I arrived @ 3:02 PM to pick up my pizzas, I waited for appx 5-7 mins. I asked the cashier how long it would be before I receiver for my order & was told in another 6 mins; myy order was not ready until 3:30 PM.
I order 1 large Meatlover & 1 large half & half (Supreme & Veggie). I don’t often eat pizza; however, 30 mins wait time after you was told your pick up time would be at a certain time is not good customer service. This was @ the Fort Valley branch.
Ordered take out pizza on January 12, 2013 from the Pizza Hut located in Walnut Ridge, AR 72476. Advised 20-25 minutes, arrived to pic up, was told they had to remake it because it wasn’t right. I waited… Took home was enjoying it when I pulled a hair out, well the rest of the meal was over for my husband and myself with much disgust.
I called and reported to shift manager Anthony Hester. Site manager is Jessie Burch. Every person preparing food in a restuarant should be required by law, if not business itself to wear a hair net. I am still quiet upset over this. Shift manager said he was sorry, so.was
We ordered pizza from our local Pizza Hut in Forest, Ms tonight. We did this online and chose the delivery option. 20 minutes later, we received a phone call and were told they could not deliver the pizza because they did not have a driver. The person I spoke with was unprofessional and could not tell me my new total after deducting the delivery fee. I tried to call, only to be put on hold and then they hung up on me. This is not the first issue we have had with the local Pizza Hut but it will be the last.
I don’t order from pizza hut often, because every time I do the pizzas look terrible. I ordered from the Brazil Indiana pizza hut, I got the 2 med 2 toppings for 5.99 each. One was a pepperoni, the other was a mushroom and pepperoni. Both pizzas had very little cheese. Our pepperoni medium had half the pizza with no cheese, just bits and pieces, and of course it was dry. I am so tired of getting pizzas from pizza hut that have little to no cheese and hardly any toppings. What I also don’t get is you guys charge a dollar to get extra cheese on a pizza? So if I can get a 2 topping and I want pepperoni and extra cheese, that’s TWO toppings! So stupid to charge extra. But I guess if you want them to give you regular cheese on your pizza you better order extra cheese, because that’s the only time I get regular cheese, when I pay extra. Papa John’s doesn’t charge extra for extra cheese on a pizza, so why do you? I don’t call back to complain because the last time I did, the person on the other end made me feel ignorant, like there’s no way they would do that. It’s ok , because I’m not ordering pizza hut anymore, especially the one in my town.
I ordered a pan pizza and a hand tossed pizza and got two pan pizzas! I ordered pepperoni lovers and received a pizza with hardly and pepperonis on it at all!!! I ordered cheese sticks which are cold and did not have marinara with them! Not a way to make me order again. I can gladly choose one of the three other pizza places in town! Would appreciate some compensation or something! I will be calling the store also as this is very upsetting!
I had not ordered from this establishment in some time, and was very disappointed when I did. The order was incorrect, pizza cool, no sauce to speak of on the pizza and not appealing to my taste buds. I will no order again. On a good note, the order did arrive in a reasonable time; I jus didn’t taste that good when it did.
The pizza I picked up wasn’t what I expected , this pizza was very bad, it couldn’t get any drier, what made it even worse, I picked it up! So I called them back and explained my problem, they were very nice to me over the phone, I told them that this had to be the worse pizza I ever had being dry and it seemed over cooked well it was over cooked, befor I continue I want you to know I was kind to them about this situation. To make along story short, they agreed to bring me another pizza which I thought was cool! So here comes the second pizza, it was just as bad as the first! I’ve had this pizza befor just not a this location and it was just fine, now let me remind you not once did I get indigent with this employee as a matter of fact who would and there bringing me another pizza!
On December 28, 2012, my family which consisted of 4 of us ate at the Pizza Hut in Hobbs, NM on Turner street. As soon as I walked in, I was never greeted and was not seated by any of the waitresses which there were four at the time. They passed me and my family several times before I asked the cashier if we could sit down. She stated yes anywhere I wanted. We were then waited on by our waitress who was very good. There was hardly any pizza at the time and it was lunch hour 12:00 pm.
My boys went to the cashier and asked for quarters in order to play the two simple games you have at which time the cashier stated she did not have any change. I went up to the counter and asked for quarters and was given them at that time. My boys played one of the games and the game took their quarters and we could not be reimbursed. The whole store smelled like a sewer, I don’t know if it was the bathrooms but the smell was horrible!! After I paid and got ready to leave my boys were walking behind me and almost ran into a waitress and she told my kids to be careful and say excuse me. I then turned around and told her not to tell my boys what to do. I don’t appreciate the service and the treatment that I received today and I let the cashier know that I would not ever go back and eat there ever again. I’m telling you also that I will never ever eat there or order from there again.
I was recently in pizza hut located in trotwood Ohio phone number 937-854-3388 on December 26, 2012 around 6 p.m. I’m not sure of the manager’s name but he was very rude and disrespectful to me as well as many other customers in the store. I asked if I could have my pizza cut up in squares and he snatched my pizzas back and was huffing and puffing as if he was angry. I left my order they and asked for my money back. My point is for him to be a so called manager he needs to work on his customer service skills or not work in the front dealing with others. He does not know how-to work under pressure or in busy situations without being rude and ignorant.
I am a recent graduate from Dayton job corps center and I am certified in Culinary Arts. I started applying for jobs and I filled out a application for pizza hut within 15-20 minutes of my application being processed and reveiwed I recived a call from a person who set me up with a interveiw the follwing Thursday. I was told by Marshall the hiring manager for pizza hut on Niles Rd to come back for a second interveiw and I was told to come in on Monday and I did so Marshall told me I had the job and he would call me Tuesday or Wedsday I waited and no call on either day so I called myself and he said that he would give me a call and let me know when I could start my training hours.
I have yet to recive any information or not a singal call for the hiring manager Marshall and it has been over 3 weeks now and I am getting very upset because I was told I have the job but still have (NOT) recvied any training hours. I am living with my fiances family and I have no current income and the house is very short on food all the time and I (WAS) very excited that I was told I had the job but now I have gave up on the idea of working for pizza hut and I am continuing my job search no thank to pizza hut and the poor hiring management who I think should have conceqences for the miss leading of the job I was told I had by Marshall the hiring manager for pizza hut on Niles Rd in Fairfield Ohio.
On 4/24/12 at about 8:08p.m I submitted an online order for 1lg 1toppong pizza. After an hour went by I still had not recieved my order. I called the store and was asked if I could hold. I said that I would prefer not to hold, that I had been waiting on a pizza for an hour. I was put on hold anyway. After 6 mins. no one had picked up the phone.
I called back and was immediately placed on hold without even the oppertunity to speak. Another 3 mins. went by and I hung up and called back. I was told that ther was a problem with my order. The lady told me first that it had been cancelled, then that it had not been paid for(I paid online with my c.card), then that there was only 1 driver and she ahd been making alot of mistakes and my order must have gotten lost. She did offer to make the pizza and refund my c.card, but I would have to wait at least 35 more mins.
It is ridiculous for it to take 2 hours to deliver a pizza that should only take 10 mins. to make. I worked for PIzza Hut for a long time, so I am well aware of how long it takes to make a pizza from start to finish. This particular store is notorious for being short handed and I feel that the corporate officials are doing nothing to rectify this ongoing issue. As a patron, it is very dissapointing. As a former employee and Manager, it is emberassing.
On sunday march 25 my family celebrated my twin grandsons first birthday. My daughter and son in law bought several pizzas and breadsticks for the occasion. As we were eating my daughter saw a hair sticking out of the side of a slice of pizza. It looked to be baked in. She called the store on north sycamore, in sioux falls, sd and reported it.
The guy working, his name is ryan, was very rude. I am wondering if this is the type of person you want representing your company? If so, shame on you. I have worked in retail and customer service all of my life and the people coming in your door are paying your employees and keeping your business open. Its to bad your employees are not more polite, mature and responsible as there are several other pizza stores to choose from.
Also how come this particular store does not offer taco pizza when the other stores do? You should maybe look into this also. Good customer service, satisfied customers and a good product are the very things that keep people coming back and keeping your business going. I really hope this complaint meets the eyes of someone who genuinely cares and will investigate this further. Otherwise my hard earned money will be spent elsewhere.
About 2 weeks ago, i submitted a complaint to pizza hut, about the food i was presented with and the service. I went to pizza hut online to order a pizza and i was on their for an hour, trying to order and it kept not working properley, i checked that it was not my computer, it was the site. Then i decided to call them up, and i was left on hold for over 5 mintues, and decided to hang up.
Then i drove down to the pizza hut, and went in to tell them what had happened, and they said that my order had gone through, many times, even though it said it hadent on the website. I payed for the pizza, and took it home. The food was cold, and soggy and i couldnt eat it as it made me feel sick, it also had a big amount of base sauce on the pizza, and did not taste good. I have been to this pizza hut a few times and every time i go their the pizza has to much sauce on it.
I wrote this complaint 2 weeks ago and have not even heard so much as a apologie, i am really not happy about it, and dont expect to hear nothing back from them. The store is pizza hut in middle camberwell.
The pizza was awful only 2slices had meat on it , the other 5 didn’t have meat, green pepper, onions, olives on it only cheese. i called to complain since i had paid over $24 with tip, and it was plain after i had paid extra for more pepperon and sausage. when i went in to the store and brought the pizza back they were they were not interested in helping me reach a reasonable offer, they both the girl and man who came to the counter they made me wait at least 25 minutes while they said, they called the owner and they were laughing, the offered me back $8. I told them my husband was in the car and he is a disable vet, they could have cared less, that i need to get back to the car.
They informed me to take it or leave it. so i took it, but never again will i get a papajohn pizza.i thought papajohn took care of there customers i guess not. Upon ordering two pizzas and two stuffed cheese breads, my family and I were excited in anticipation. However, once we opened all of the boxes up, we were disappointed to notice there wasn’t any garlic sauce, one of the stuffed cheese breads were wrong (we ordered the bacon and jalapeno, and got just cheese). After our first disappointment, we had little hope for the pizzas.. Which once we ate them, we definitely decided that next time, we would just order Papa Johns.
One of our pizzas had way too much garlic, and not much else in the area of flavor. The other pizza was even more of a disappointment: the sauce was meager, the mushrooms were overpowering, and the black olives and cheese were seen, not tasted.
So my girlfriend called to have pizza delivered for when I come home. When I get home they sent the wrong pizza. So my girlfriend called and try said they would throw in free stuff. She said no she wants the pizza. So almost 40 minutes later she calls back and they said a customer must have taken it. So he was like well I want a pizza an to be compensated for. 1 hour later I call and the guy who she has been dealing with the whole time answers and tells me he has the pizza but didnt send it because “you’re girlfriend said she wanted her money back” I was sitti g right there.
He was like well I will send out this one I have. I said is it fresh and he said we made it for you and I said when 2 hours ago? He continued to say ” fine I will make you a third one” I questioned him as to what he meant by third one considering I haven’t gotten one right pizza yet. I’m sitting here still waiti f for that pizza. I can’t believe I had a 2 hour long wait just to get a pizza delivered to my house, what is the world coming to my friend?
I went to pizza hut today with the family. The kids enjoyed their meal and we enjoyed the salad bar too but the bowls were dirty and you could feel food on them, The lady did exchange the bowl but that one also had food on it. Also the pizza that we had was very greasy and I did not feel that it needed that much oil. Also there were two lots of cutlery on our table that had not been cleaned properly and I could not eat from them. Failing all this, The children enjoyed themselves and enjoyed making their icecreams, I hope somebody looks into the cleanliness a little more. Thanks.
I have without a doubt experienced the worse service ever from Pizza Hut Delivery in the UK. I ordered a pizza online like I often do; the order was placed at 18.50 hours. At 19.35 hours I rang the Pizza Hut where my order was being made to enquire on my delivery and to also ensure they had the correct phone number to call me on. First of all my order could not be found, then I was told it was out with the driver for delivery, the man I spoke to took my home telephone number in case the driver called him to locate the address.
By 20.00 hours the pizza had still not arrived, that is 70 minutes after ordering. At 20.05, I had a phone call from the driver who was unable to locate my address on the road in question. Despite the amount of orders, I have placed since moving into this new build property 18 months ago this is still a problem dependent on which driver is delivering. I gave directions as clear as possible. Five minutes later the driver called he was lost and had ended up further up the road on another housing estate. I talked him through directions and eventually some minutes later he arrived into the car park of the flats I live in.
Imagine my annoyance when my delivery was missing two bottles of drink, Pepsi and Tango. He took my receipt and said he would go back and get the order, but it might not be him delivering – was I about to encounter the same problem with another driver! I called the Pizza Hut again and he said he would send the driver back with the drinks.
In the mean time, I proceeded to serve up the pizza to discover it was cold and not even warm, how long had it been in the box, and in the delivery car, I ask myself? Baring in mind it was 80 minutes from placing an order to finally getting it delivered. Not only the pizza arrived in that state but the Garlic Bread and Chicken were cold also. Eventually the delivery driver turn up with the two bottles of drink (the same driver) at 20.35, some 30 minutes after the pizza was delivered.
Tried in vain to save the pizza warming it up in the oven but it just dried out and ended up being put in the bin alongside the Garlic Bread and Chicken Strips!
I live in Richmond Ky, and tonight I took my Family to Piza Hut. It was the worst Night Out Ever. We Ordered 3 $5.00 1 topping Pizza’s. The Pizza Hut Bread Sticks were hard and nasty. They never brung us any refills all the time we was there, the Pasta bowls ( Chicken Parm ) was Nasty. They all had a very bad atitude, and just threw the 2 pizza’s we had them to box for us. They almost hit the floor, and they refused to do anything at all about this stuff. I think I should be able to get my money back because of all these things happening. And I will NEVER go there again to Pizza Hut with my family.
I just tried to order a pizza from my local Pizza Hut using the special advertisement. I wanted a stuffed crust pizza with pepperoni and extra cheese. The total came to 14.00 without tax. Come to find out the extra cheese and the stuffed crust were extra. I do think that your ad is false and untrue, The statement any style, crust and topping should mean just that! I love Pizza Hut pizza but the false ads are very disappointing. I did not get the pizza.
I am an instructor at Jubail Industrial College in Jubail Industrial City, Saudi Arabia. It is not uncommon for me to treat my entire class of 38~40 students to an evening of free pizza just for fun in the hope that they can practice and apply all their English knowledge in conversation. Not only do I really love the taste of Domino’s, also the majority of my students prefer Domino’s to Pizza Hut. Anyway, on today, Monday, April 18, 2011 (a special day in that you buy one pizza and get one free as per advert on TV as well as the printed menu) I went to order and pay in advance for pizzas for a new class.
I came into the store as usual with a detail list already prepared so that the store would know exactly how many pizzas, types, crust and other side items. When it came time for me to pay I was told that “Doublemelt” pizzas were not included in the offer. In the past 7yrs, I’ve ordered and paid for close to 500+ pizzas. During this time, I’ve never been surprised at any charge until now. Today, I was told that “each pizza” that had Doublemelt crust would be charged as a single pizza. Asking why and asking about the TV ad and the menu bought about no change. I showed the manager in their own menu that there is only a charge of 5 SAR for the crust.
He politely told me that they are required to charge 42 SAR for a Tex-Mex Feast with Doublemelt crust and that I would not receive the other one free. At no time could he provide proof of this nor could he explain “buy 1 and get 1 FREE” in light of this situation and our conversation. There is a major difference in 5 SAR extra and 42 SAR per pizza simply because it has “doublemelt crust”.
I have read the entire menu in English and in Arabic and there is no mention of this extreme charge. The menu states “Super Savers Everyday” are valid for Classic and Italian crust. However “Buy 1 and get 1 free” is not a Super Saver Everyday. Buy 1 and get 1 free is ONLY ON MONDAY…not everyday.
From what was explained to me after everything was ordered, I could buy a medium Tex-Mex Feast and get 1 free for for 42 SAR. If I get Crunchy Thin crust, there is a 5 SAR additional charge. I agree, as it is clearly stated in the menu. Now, if I order a medium Tex-Mex Feast with “Doublemelt crust” I must pay 42 SAR and I do not get 1 free. That is not what is stated in the menu. Perhaps, someone higher up can look into this scam and explain it to me. I have no complaint with the manager. He was in fact very professional and polite which is welcomed and appreciated.
In closing, I have no plans to go to Pizza Hut because of this situation. As stated before, I actually do love the taste of Domino’s much better, but I am very disturbed by everything I’ve already mentioned above. Perhaps, what I will do is simply stop buying your pizzas seeing that the advert of buy 1 and get 1 free is NOT what is actually happening. Please get back to me as soon as possible.
We went to our local Pizza Hut, Oberlin KS 67749. Ordered a personal pizza a head of time for our daughter so it would have time to cool. 10 minutes later my husband and I placed our order. The waitress did not take our menus. When we got our salads we waited for a while and had to get up and get our own silverware while I was doing that I took back our menus. My husbands order and our daughters order showed up at the same time. Pizza still too hot for a 3yr old. Then by the time they finished their food we heard the cook say he just put in the pizza rolls (my order)had to wait more 10min for mine to cook. Just got it to go by the time is was done. We did not receive a discount or even an apology. Looks like pizza hut won’t be getting our business for a while.
Ordered a Spinach Alfredo thin crust pizza last night from pizza hut. This thing that showed up at my door 5o minutes later was absolutely the worst pizza I have ever gotten in my 44 years. First it was cold, so cold that not even the Microwave could save this thing. It tasted like cardboard, absolutely disgusting. I took a bite and ran the rest of the pizza out to the dumpster. I have ordered from pizza hut before and gotten a good pizza but after this I will never order pizza from them again.
I was online and noticed a free $50 gift card from pizza hut if you signed up and purchased a living christian CD and subsequent monthly membership. I purchased the cd and then never received the $50 FREE gift card from pizza hut. Naturally Pizza Hut denies there was such an offer online! So I returned the living christian cd and they want to now charge my account because they said I never returned the cd even though I have proof the cd was returned by the post office. I will fight this one for all of us who make mistakes buying stuff online! Pizza hut really screwed me on this one and I still can’t believe this!
I went online to pizzahut.com and ordered my pizza at 6.30pm and to be delivered in 50 minutes. It’s now 8.30pm still no pizza has arrived, I rang the pizza hut location in Brassall to be told that it has not left the store yet. I have a small child who wants his dinner,and should be in bed already…Please explain why I should ever order anything from Pizza Hut again, period. A company should be able to keep a website up and take track of orders being delivered, or they shouldn’t have a website. I expected to be treated with better customer service, and expected something other than problems from Pizza Hut.
Ordered at 5:30 and didn’t get the pizza till 7:30. The driver seemed like he didn’t care. He gave me my food and I handed him $30; my order was $25. Instead of even pretending to get change while waiting, he said “There’s your food.” Normally I give the Pizza Hut drivers the change. But to expect a $5 tip is ridiculous. I get my food and realized he never gave me the 2 liter that was supposed to come with it. He was long gone and he never called or tried to rectify the situation. I finally get down to eating and the pizza is stone cold. I realize pizza is hard to keep warm in Alaska, but Pizza Hut could at least try to make an effort.
He had another 3 or 4 orders in the same bag and obviously had trouble organizing the orders. This is the third time I’ve ordered from that Pizza Hut location, and the second time they were extremely late and messed up my order. Needless to say, this is the last time I order from them.
I ordered a pizza from the pizza hut on 2222 in Austin tx, and they told me it would be 40min. I called them back after an hour and the guy says “I’m sorry sir we dont have you in the system” so I was talking to an operator when he told me I was on the way? Due to yalls lack of customer service I will never order from Pizza Hut again.
We went to pizza hut in abbotsford and ordered some pizza and when we got it it had almost no toppings. When we complained she waved her hand at us and said thats just the way kitchen makes it so your basically going to have to deal. I couldnt believe it. Then when you go make a complaint to head office they send the email to the store and of course no one responds.
Plus when you go in for their buffet you always end up standing around because when they run out of stuff they take forever replacing it.
Horrid place. Customer service just isnt what it used to be.
I paid for a pizza hut pizza over the phone from work because my child was hungry. I was never contacted about mistake it was until i went down there. The girl had a nasty attitude when i told her i was going to complaint with corp. She laughed and said whatever they was franchised! Tonight i ordered my pizza hut pizza @ 7:51 i got it at 9:20. Worst of all it was cold and burnt! The wings tasted kinda like rubber! I called to complaint and they never apologized or faked at least understanding the issue. I spent almost $40 and pizza hut was nasty!
We ordered a medium pizza hut pizza with three toppings witch where pepperoni ham and extra cheese. We then drove 11 miles to the nearest pizza hut to pick it up. When we arrived at home with the pizza we found it did not have extra cheese only three pieces of ham, and only three pepperoni. What a rip off and it cost us 11.66 plus the gas to pick it up!
I had guests at home. So we decided to order Pizza from Pizza Hut, our Guests were charged up. In spite of asking him repeatedly, if the quantity that I was ordering was sufficient, he said the non-veg pizza was good enough for 3 people. It was such an embarrassment when we took the pizza delivery, that we found the pizza was not sufficient for even 2 people forget 3 as suggested by Pizza Hut. He was in such a hurry of taking the order that he forgot giving suitable recommendations to the customer, that was definitely the worst delivery experience ever, thanks Pizza Hut Delivery!
We placed a web order at 5:44. We received a text saying 35-44, at 6:48, I called the store inquiring about our order. I was told that there was an error with our order and it had to be remade and they were fixing to walk out the door to deliver. I called again at 7:18 because we still have not received our order. I was told it was Friday and they were busy and it was on it's way. Our pizza arrived around 7:40. It was burnt and arrived cold.
I dont know what happened in the local store, but 2hours for burnt, cold pizza is unacceptable. After 2 hours, I was hoping for fresh pizza, it was just gross
So I ordered pizza with wings and a book it coupon we never got the wings got the personal pizza right before we left and they were under staffed they were gonna give us a free order of breadsticks and never got those so that was a terrible visit I was at the location in Hosington Ks
I placed an order online with the pizzahut here in Chicago at the 6700 StonyIsland llocation October 20,2018... My order totaled 35.00 it was delivered.... My order was supposed to been at my home at 2:30... I order the 5 dollar deal which was 2 pizza's chicken as well as 2 order of the boneless wings both were to be honey barbeque.... I ended up calling as usual to try and find out where the driver was in which I got a young lady name teneshia who was very rude and she stated the driver was on his way.. The time was 3:05 then and I asked if my order was going to still be hot considering it's almost an hour late and she said yeas..... The driver didn't get to my home until 3:30 p.m. And when he did he discovered that they didn't give him my 2 orders of boneless wings and told me he had to go back and get them..... My pizza's were cold and I had to reheat them. And when he finally came back with my wings which took another 20 minutes they didn't give him the correct one I had one barbeque and one order of hot. In which they were to be both honey barbeque... I called back to speak with a manager and I was put on hold and then someone hung up on me... I didn't call back at all. I filled out the survery I always get about my order experience in which I wasn't happy...I had originally stopped ordering from this location because they always have an issue and not enough drivers and are rude.
i ordered a salad from Pizza Hut on Wealthy st, in Grand Rapids, Michigan. The cashier then handled cash as someone paid for a pick-up pizza. she then went right to the back without washing her hands and started making my salad. I have video of her touching my salad without gloves on. At one point she is wearing one glove, then takes it off and continues adding to salad with bare hands. I talked with the manager and she said that she had been standing next to the girl that was making my salad the whole time and insisted she was indeed wearing gloves. So the manager completely lied too.
I have lived in Carthage, Tn for 30 years and having been eating at the Pizza Hut here for a loooooong time. And for as long as I can remember I get spaghetti with meat sauce and then ADD mushroom, onion and green pepper. I literally just ordered this a week ago FROM THIS PIZZA HUT! As I was stating my order, the server interrupted me and with a horrible attitude said “I can’t do that”. I tried to explain to her that I order it all the time, as I just did last week and before I could even finish talking she snapped at me “well it’s not in the menu like that”. Ummmm there are a lot of things not on the menu that people order, miss you gonna get smacked if you talk to me like that again! I then complained to the manager who had been hear forever and told her as long as I’ve been coming here I have never had a complaint but her server was just straight up rude and I was genuinely concerned she was going to spit in my food. She said she would ensure that didn’t happen, but didn’t seem to concerned with the attitude of her employee. After 30 years, I very likely won’t return to this location.
The last few times I have ordered from the Pizza Hut in Monee Illinois off Monee Manhattan road, the service has been beyond terrible my first experience I was picking up, the manager Stephanie was to busy washing her car outside in back when I could see right out the back door, waited ten min till she finally acknowledged me. The next issue was several online orders and wrong food or missing food and when I would call I would get attitude and laughed at and nothing could be done about the mishaps and money was wasted. The final straw was last week I ordered for delivery, the driver dropped my pizza in the driveway, then half my order was missing. ( I live 5 min from Pizza Hut) i called to let them know I was missing items and the driver had dropped my food, was laughed and and not even discounted or apologized to for the inconvenience. One of the orders was my sons dinner we waited 40 min for the food to return again not even cooked all the way and sloppy. Will most likely never order from this Pizza Hut again I understand accidents and mistakes but not repeatedly ever order.
Ordered pizza today 11/7/2018 at 740 PM. Delivery was made at 832 PM. The pizza arrived severely under done borderline mushy. I called pizza hut, store manager calls me back. I explain to him he tells me that he can send me a new one and he needs this one back. Intelligence him it's late already not waiting another hour. No apology nothing. The WORST service, and most unprofessional store manager.
Hawaii kai, Oahu
Your customer service and delivery sucks this is the fourth time and I’m done I will never order from you guys again
I ordered and paid for a super supreme with prawns and extra mushroom and I didn't receive either
On Saturday November 6 I ordered a pizza online,after about an hour of waiting,I decided to call the store to check my delivery status. I got an answering service saying that they were closed for delivery,so I waited and never did receive my pizza. No phone call from anyone,they just didn't show up,they have been here before so they were familiar with the address. The following day I tried several times calling the store only to get a recorded message. I wrote a couple emails to customer service and never heard any response. This kind of customer service is unacceptable! Sincerely, Anne Wood
So I ordered though online and I asked for delivery and then about 10 min later Pizza Hut called me saying there was no more delivery guys to delivery so she asked me if I wanted to pick it up or cancel I said pick it up and asked if it was ready they said yes, when I got to the store the woman tells me that they have canceled the order beacuse their was no delivery guy to take it but they had called me saying if I could pick it up and I said yes and had to go all the way there for nothing I fell asleep without eating anything because they had canceled my order.!!!!!!! :(
I recently experienced horrible service with Pizza Hut in Jacksonville, FL. Pizza Hut is my favorite restaurant but after the type of service I received on October 31,2018 I don’t think I will be giving them my service or money anymore. I have used Pizza Hut in several occasions hosting Pizza party’s, work events, and recommendations on how great their pizza taste. I rather take my business and money some where else to spend. I contacted corporate twice in one day regarding the issue i had with one of their locations. I was told i would receive a call in 1-3 days from a regional manager, I didn’t receive that or an email. Pizza Hut doesn’t value the customers as to we are the reason Pizza Hut has stayed in business for so many years. If no one buys the pizza they wouldn’t make any money.
SHIFT MANAGERS FRIEND (MARIA) WALKS IN FROM STREET AND MAKES CHANGE FROM CASH REGISTER, DOES NOT WORK HERE. THEN WITH UNWASHED HANDS BEGINS TO MAKE PIZZAS. I HAVE SEVERAL PICTURES OF THIS HAPPENING. WHEN BROUGHT TO MANAGERS ATTENTION HE CUT MY HOURS THEN FIRED ME.
we order pizza 2 times a month everytime we pick it up their is not enough topings saterday i asked the cashier why she said when you buy a pizza for $7.99 you get less topings if that is so that is false advertisement we are going to take our business elsewhere,
I ordered 2 medium Pizzas,1Bottle Diet Pepsi and 6 Chicken Wings on Friday the 2nd of November.I didn’t speak to anyone at the Pizza store in Ewa Beach,Hawaii. I spoke to someone at a different place.She was not someone I would have hired in my stores in New York.She was not personable and lacked the good manners one needs to be an asset in any business.I was still. talking to her when she abruptly hung up .I. Immediately called back and didn’t she did not apologize at all .I said she was rude and asked her if the delivery person has change of $20.00. She. Said yes and hung up again.The delivery man was polite and I welcomed the change.
Upon opening my pizza ,I found it very thin and over cooked.The Chicken Wings we’re soaking in a very oily sauce.I and my family have ordered many times from the same Pizza Hut store.but we always received a delicious meal. This was horrible and the girl on the phone needs to change her behavior.New York Pizza Huts are second to none.
Thank you for this opportunity to help your business improve communications with your Pizza Customers
i had for extra sauce on pizza and didnt get any, the food was cold and the driver didnt come until 1 hour and 30 minutes later
I wish I could give a Zero rating! Ordered delivery at 12:30 pm. Was told told delivery time was 85-90 minutes (which is already ridiculous) but ok we did it. At 2:20 our pizza was still not here so I called and asked to speak to a manager. Some young Guy that answered said he was the manager. I explained situation to him and he said they were at a 125 minute time for delivery. That is not what online app said. I asked had my pizza even been made yet and he said yes it was ready about 10-15 minutes ago. I then asked when we would actually get it? He said driver should be back in 10-15 minutes. Given that plus the 15 minute drive to my house that would mean our pizza would be over 2 1/2 hour wait plus 45 minute just sitting so would be cold at arrival. I questioned this and his response was “yes that pretty much right.” Really? I told him that was wrong to do customers that way and could not believe that was all he had to say! Our pizza finally arrived at 2:50. Driver actually apologized and explained they have new district manager who cut hours and cut drivers. This guy was the only driver there today. On a Saturday! Absolutely ridiculous. Not fair to the drivers or the customers. Never again Pizza Hut!!!
Online order at 4:16 for delivery at 7:30, it's now 8:00 and no pizza! Run around from PH and no answer from local store. This is ridiculous and completely unprofessional and unacceptable. Pizza Hut you have failed miserably...you had one job!
Since 5 months ago, I have noticed that Pizza Hut restaurants in China no longer have any vegetarian pizza options in their menu. Not even vegetarian pastas, nothing. In the world nowadays more and more people are becoming vegan or vegetarian. It would be nice to bring back your veggie pizza deals, so everyone can enjoy the delicious food of Pizza Hut.
I was trying ordering for deliver person on phone was very rude wait time for delivery is 90 mins thats just sad. I was trying to cancel my order had to call back 10 times before someone answered
Well I Have Numerous Of Complaints For The Sycamore Store , From the time I walked in customer service was bad I seen a young lady sweep the floor the later on go prepare food after that I didn’t seen no employees wash their hands before handling food I walked out sat in my car and waited until my order was ready !!!!! WELLL I WAITED I 15 Mins Plus TO RECEIVE COLD BREAD STICKS & Warm PIZZA THAT WAS FOREMOST THE WORST EXPERIENCE IVE EVER ENCOUNTERED SO WHEN I WALK THEN AND TALKED TO THE MANAGER SHE WAS NOT SO FRIENDLY AS WELL PIZZA HUT GET IT TOGETHER
I order from pizzahut quite often and usually my order's are correct ,but this past time I ordered a few day's ago ,it wasn't ! I ordered a brownie and the brought me a cookie and see my kid's we're hungry ,so I didn't want to have to call them and have to wait for them to bring me a brownie back,so we just went on ahead and ate ,but here I am ordering tonight and I noticed that the brownie costs more than the cookie the other night ,which it's not but a couple of dollar's more ,but still to a struggling family every dollar counts ,so I would just like to say that maybe they should have the delivery driver make sure everything's correct before they leave ,from now on ! Maybe that'll solve the issue ,you know ?
It is bad enough you stopped serving warm marinara sauce. You don't get nearly enough with one sauce for the breadsticks so I buy and additional one. Now I pay 49 cents plus tax for a sauce that is filled 1/3 full. (SEE ATTACHED PHOTO). The portion cup and lid cost more than what you filled it with. Bottom line is pizza hut just lost a customer because you are being cheap and skimping on your product.
On 10-22-18, at your store in Canton NC, we had a bad experience. We arrived for the lunch buffet at 1143am. We were seated, and told that due to being understaffed, there would be a limited buffet. I asked if pizzas were still going to come out, and we were assured that they would be. There were parts of three pizzas at the buffet. In the next 50 minutes, two pizzas came out. One pepperoni home crust, and one thin crust pepperoni and banana pepper. The waitress never did come and refill our waters, and never apologized for the lack of variety or quantity of pizzas. This is the second time in 6 weeks that we have had issues with this store. My employees will be taking your store off of our lunch rotation because of this poor lack of management, quality, and quantity. The waitress' name was Chelsea. I still have my receipt. This is the second complaint I have filed, as I have not heard back from my complaint on the 22nd.
The store is completely ridiculous! I ordered the pizza online, changed my address because sometimes I have it delivered to my work and Hayley calls me to say half the stuff I ordered can't be made because their fryer is down and when she called she was so rude I hung up on her! I called back to get a corporate phone number she put me on hold 8 min to tell me there is no phone number to call and the website she gave directs you too a website of survey are you shopping black Friday at Walmart. The delivery driver calls and says hes at Walmart.. I said I changed it on my app to my home address ok where do you live, I tell him and he says ok, 4 min later hayley calls again rude and making excuses of why her stuff doesn't work and she doesn't control the app and being very rude..I ask for her bosses information she takes another 4 min to come back and say she will send him an email..I do not trust her, I want my money back and her manager to call me!! I will never shop pizza hut again. The regional manager over this area just called and offered free pizza but based on customer service and now my kids will be late to bed and my day starts at 5 am I am completely pissed!
I ordered online a $10 dinner box when the delivery driver got to my residence I made sure to go outside and greet her so she’ll know which apartment to bring the pizza to Incase she tried to call because my phone had been disconnected & she sees me and gets out & i waive to signal I’m the one who ordered the pizza but she gets back in the car and drives off and i try to flag her down but she keeps driving. I finally get a hold of a phone to call the store and they tell me it’s my fault because she called but my phone was disconnected but she’ll direct me to a manager & i hear the driver in the background say f*ck that I’m not coming back ,what she need to speak to a manager for ? They place me on hold and the call mysteriously drops. I call back and finally get the manager on the phone he tells me there’s nothing he can really do because i paid with my card and he didn’t want to void the order out to give me a discount for waiting so long for my order because it would “make him look bad in the system “ so all he can do is give me a $10 gift card for my next order and I’ll have to wait for the next shift driver to come in and deliver me my pizza. I ended up waiting over an hour and 20 mins for my pizza. When I finally got my pizza it looked like it had been messed with and it was cold .
I live in Perrysburg, Ohio. Our Pizza Hut has recently reopened. On our local Facebook group someone asked how the pizza and service is now that it is reopened. One lady stated a poor experience that she had. Attached is a response from I believe someone said a kitchen manager. I can’t believe that this is how Pizza Hut employees treat customers who have had a poor experience. Then when another lady defended her for stating her experience, he then threatened to get that customer banned for life. I have zero desire to support a company who supports such disrespect from their employees.
We just called to order a pizza for delivery. It is 6:13pm on Friday evening 10-19-18. We were told that delivery time would be 10pm!!!! I thought the guy was joking!!!! I’ve never in my life heard something so outrageous. Even on super bowl or New Year’s Eve. This is some kid either TRYING to get fired or hates the owner. Pathetic.
We just ate at the Dahlonega Georgia Pizza Hut. Took over 35 minutes to get our food. The soup had mold in it, the personal pizzas were not cooked all the way and the waitress was rude and not at all in touch with customers.
I ordered a pizza to be delivered and after waiting 45 minutes I called and they said it never left the hopper. They brought the pizza and not only was it cold it was the wrong pizza. I called and they said they would refund my money. When I didn't see a credit I called back and they said It would take up to 5 hrs. I was never credited!!!!!!!!!!!!!
we visited the pizza hut in houston, missouri on monday 10/15/18 for the lunch buffet. Purchased 2 buffets. The buffet had 3 or 4 pizzas over cooked, dark crust & what looked like dried up toppings on the pizzas themselves. We sat & waited for them to clean these pizzas off & put out fresh, new ones. All but 1 was left the entire time we were there trying to eat our lunch. Melinda our servor was very apologetic & had told the cook & the manager on duty. She also explained she could not remove them that the cook would have to. No one ever removed them, we paid the entire bill reluctantly & left. This is a location we have been to a number of times & was very surprised. Respectfully, Kathy Lewis
I ordered 6 pizza online to be deliver at noon. I had a problem getting it thought because I pick the 12(noon) and had to go back to put in the "00" They did not show up until 12:33. it was Pharmacy technician appreciation day. I ordered it at 10:30. They all did their work to be free at noon for hot pizza. We do not have a lot of extra time and they had to get back to work. So they all got warm to cold pizza.
I watched your tracker and they did not put the pizza in until after noon. They were made 317 917 8844 there was no address. The drive was nice. I can not order from you for event again. it has to be on time. maybe in the future you will not treat other large orders like this.
The online web made my order at location 30 minutes away, I still drove to pick up my order, it was wrong and the manager give me attitude, was VERY RUDE and ended up giving me cold pizza. This place is terrible, the customer service is terrible and (this is my opinion, but the pizza tasted like shit, which it probably was mixed with) NEVER ORDER FROM THIS ESTABLISHMENT.
Your advertisement stuff cheese knots ,did not have cheese in them ,if I wanted bread I would have ordered bread sticks ,waste of money ,pizza is awesome
I placed an order today at approximately 5:12 pm. I can see in the email I received that it was to be delivered approximately 25-35 mins later. I waited by the door for well over an hour but no delivery. I came back to my phone and saw a message was left indicating that the driver could not find my address. Well, I find that hard to believe because I have been a long standing customer for well over four years at this address. I raised three children who love Pizza Hut! I have been a loyal customer thru the years(40yrs). However, not only am I disappointed in this service failure but the manner in which your General Manager at the Copley store addressed my concern was appalling. He refused to give his name and when asked for the phone number for the Corporate Office he refused that as well. In my mind, a general manager is trained to solve customer concerns and problems regarding service. What makes a product great is not just the product itself but the outstanding customer service given that compliments the product offered to the public. Your Copley Pizza Hut General Manager(Mr X,) is in need of re-training and/or replacement of his service or lack thereof. This is the second time they have disappointed me. In the summer, my delivery was so oily I could not manage to finish it. After making the manager aware of this I let it go. But, this time I knew I needed to make someone aware of how your customers are being treated by the Copley Store and how the managers there lack sensitivity.
orderd a large pizza baccon and italian sausage went to pick it up they had 2 mediums pepperoni and the manager said and pork pizzas we said no thats not correct we still where going to buy the 2 wrong made pizza at the price of the one we where going to buy the manager said no and we had to waite 15 minutes he was and acted as if there was going to be no pleasing the costumer and was rude so we left and went to little italy and bought a pizza their he has no social skills
I ordered three pizzas on October 1st 2 large thin crust with double pepperoni and 1 large thin crust with bacon and sausage. All 3 were made wrong, I received 2 large thin crust with single pepperoni and 1 large crust with pepperoni and sausage I took them back in and requested they remake them correctly. The 2 double pepperonis were still made incorrectly after having to wait an hour for them to remake them. The manager said if we would except the incorrect pizzas they would comp us 2 free large pizzas with 2 toppings to my account. I called on October 12th to redeem my free pizzas and was told there was nothing on my account and when they refused to honor the two free pizzas I asked to speak to a manager and the gentleman said he was one of the managers and that he would not do anything to honor the free pizzas because they were not in the system. This same thing has happened more than once at the Camby, Indiana store and the staff gets rude when you asked them to remake it correctly and Itheyvalways drag it out over an hour when remaking and in this case they still got it wrong which has also happened in the past. I’m just tired of being promised one thing and they never deliver. Also they never read the comments section of the on line order (see attached)
I received an email for my birthday, as a Hut Rewards member, for free Cinnamon Sticks, when ordering online. The top of the email shows that it's valid at my regular location on Walzem Road. But, when I tried to redeem it, the website stated "Not valid at this location." So, I called the store & was told they don't honor it! I placed my order online & when I picked it up, I spoke with the manager, Sandra, who said "we don't accept anything like that at this location." I showed her the email & pointed out where it states that it's valid at Walzem Road. She was very gruff throughout our conversation, and did say for me to call her the next day and she would ask her superior, I think she said the Regional Manager. So I called just before closing the next day & Sandra said "Oh, I forgot." I told her I'd call again. Two days later I called Sandra, and again, she was very gruff, and said "It's only valid online," which I reminded her that I'd done that, but got the message "not valid at the Walzem location." She then said "you'll have to use it at a different location." Now it's expired, but overall, this is utter crap! I'm very disappointed in Pizza Hut, & will be calling the corporate office. Thanks so much for not honoring my birthday gift! I'll be sharing this with everyone I know, and all over social media. Obviously, Pizza Hut DOES NOT VALUE IT'S CUSTOMERS, NOR IT'S "HUT REWARDS" MEMBERS! I doubt I'll ever return to Pizza Hut again as I don't spend my money at businesses that DO NOT VALUE ITS CUSTOMERS OR ITS OWN PROMOTIONS!
Yesterday night,i faced a very bad experience with Pizza hut.This was my wife birthday and i want to make a surprise to her.I had an order from Pizza hut and it came very late (one hour and half late ) and each time calling the call center,they advise that the delivery guy is on his way !!!!!!!!!!! noted that my home is 5 min. from Pizza hut walking!!!!!!!!!!
Then at last it came non fresh and cold .I called them to bring back it
IT IS A SHAME THAT BRAND NAME LIKE PIZZA HUT HAS SUCH SERVICE LIKE THAT
Getting tired of your Steelers Commercials , 1 st the bratty girl shredding the box thing , got a mental problem there , second the newest one with the dancing jerks .Guess you've figured by now I,m not a steeler fan , along with the many millions across the country.So i'm going to the dominos , put some more steelers crapola on the tv.
About a year ago we had fabulous pizza on Grand Haven Road in Muskegon. under a new manager. Beginning on mother’s day, the food was disappointing. We spent 150.00 on pizza and the toppings were virtually non existent and there was no notable cheese on the breadsticks. When we brought this to their attention we were told that it had cheese and didn’t offer to make anything right.
We have ordered out a couple of times since hoping to get the same service we had received a year ago. It keeps getting worse.
Another local Pizza Hut loads the topping generously so there is no reason to go to this location any longer. Tonight was the last straw: I had a house full of hungry people and everyone complained about the skimpy toppings. I decided to take a photo of my two slices. This is NOT a veggie lovers pizza.... and some slices were even skimpier.
The Pizza Huts in Columbia Mo desperately need upper level management assistance. They are horrible, especially the store on Worley. Never answer the phone to take orders, pizza comes burnt, etc. will no longer give my business to PH.
Called Franklin, Virginia PIzza Hut store at 6:47 pm. Was put on hold for 10 mins. Hung up and called back, told the employee that answered the phone that I had been waiting on hold for 10 minutes. They proceeded to talk to another employee while on the phone with me. I found this very rude and unprofessional.I hung up and called another Pizza place with my order and was treated with the utmost respect. These Franklin, Pizza Hut employees need a class on customer service. I am very disappointed and not sure if I even want to attempt to do business there again to be treated like this.
Brady Texas Pizza Hut represents the poorest Brand representatives I have experienced anywhere! The management has the worst customer service skills in the food industry. We ordered by phone and were told it would be 1 1/2 hour wait if we picked it up and a 2 hour wait for delivery on a 10/04 Thursday night. I drove to the store and they had 1 table of customers and that was it. We were told they had too many deliveries and take outs to do it any faster. Unfortunately that is unacceptable for such a small town. With that kind of management here the Pizza Hut name won’t last very long!! Maybe a Dominos would be more efficient for this small town possibly !!!
Delivery driver called asking for my apartment number. Went to my vm, 30 seconds after the vm was left I called back. No answer 9 calls later and 22 minutes he answered. Then store cancelled my order telling me reorder. Very upset and still hungry. I better not be charged. Really not happy.
I placed my order at 6:45pm and waited till 8:45 to as about my order that had been out for delivery for at that time 45 minutes. When I called the store I was told it was out for delivery and when I told them yes for the past 45 minutes I was hung up on! I called back 14 more time and hung up on. So I drove up to the store to cancel my order that I never receive and I was told it was made so I should have gotten it!
I will never again go to pizzahut. ordered online, received call stating they did not have driver, agreed to pick it up. when got to store they did not have my order. waited 45mins for said order when went in for order they still had not made my order so a total of 1 hour and 15mins waiting with still no order. asked for manager and refund, manager upset and stated they didn't know how to do refund. had to argue 30 more mins for refund. Center TX PizzaHut will never again get my business.
we have had delivery for years today they told us they will not bring us our pizza. we spend tons of money with you guys and was told they can only go out 3 miles we are 5! we always have been 5 miles away and never had a problem. please let me know why they can not bring us our pizza anymore.
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