PetSafe Customer Service
Rated 2.5 of 5 Stars
Based on 2 Complaints

Contact PetSafe Corporate

Toll free phone number: 1-866-738-4379

Welcome to the PetSafe complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against PetSafe online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the PetSafe corporate office? We have the mailing address, phone number, and email address listed below.

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PetSafe Contact Information

Report complaints to corporate and get satisfaction

  • PetSafe headquarters address

    Mailing address needed.

  • Company website

  • 1-800 phone number

    1-866-738-4379
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top PetSafe Complaints

Browse more than 2 reviews submitted so far

40

I booked a flight for a puppy 4/26/16 in Springfield Missouri airway bill # 0164756608 to Las Vegas thru Denver and my puppy never got on the plane. Why, I do not know he was there in plenty of time in an authorized crate with all clearances etc. He sat in that crate for 11 hours. For an 8 week old puppy that is unexceptionable. We didn't know until we got home several hours later that someone forgot to put the crated puppy on the air plane. So we made a second trip to the airport for the puppy getting there at 10;10 P.M., and we were unable to find anyone to get him out of the locked baggage room for at least another hour. The flight was to leave Springfield at 13:24 (1:24 pm) on flight # 5340 and stop over in Denver, then leave on flight #775 to Las Vegas, to arrive there at l734 (5:34) pm.

Would we be out of order to ask for compensation for our anguish and worry over this valuable puppy that is to be sent to his new owner. United has agreed to refund our Discover Card for the amount we paid to ship him. We have re-booked him on a flight tomorrow same time etc. Last night my wife Kathryn Harrison was told by an employee (Carlos) at the cargo department that we would be compensated for our misfortune by getting a free booking for the puppy. That is all that we are asking for at this time. We will be back at the ticket counter tomorrow and just maybe we won't have to pay again. We called Pet Safe today and was told that we should contact you about this and a refund.

60

I purchased a carrier for my puppy which is meant to be flown to me from JFK to South Africa by the 10th April latest. The purchase was made on 06/03/16 and the shipping confirmation email was sent out 2 days later. The date is now 29/03/16 and still no carrier has been delivered to the Holtsville address provided which is the address of the breeder. I purchased it using my credit card. The UPS tracking number is not even the correct number so there is no possible way to trace its whereabouts. Various emails to Petco requesting assistance have gone unanswered. This was my very first and very last transaction with petco due to its terribly inefficient way of handling things. If there was a problem with the delivery details provided, why was I never informed? Both my details and that of the breeder in Holtsville were given. Order number is 27947847 and the bogus UPS tracking number provided is 897600088. I'm hoping that this isnt yet another dead end attempt at getting my carrier

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