PETCO Complaints Continued... (Page 1)174+ reviews added so far. Upset? Call PETCO corporate: 1-877-738-6742
Our issue is not with the store in Riverdale, Ut, it is with lady who was "PUSHING" her pet food, Blue Bullalo. We had our normal food in a cart and was approached by a older lady named Cheryl. She started to tell us that the food we use was "CRAP"! That her food was the the best. She was loud, rude and some other words I won't use. We were very offended by her and left the store. We will go back if she is not working. This was Sunday May 29. The worst person we have ever met that was representing a dog food.
I just wanted to say that Annie (unsure of last name) that works at the West Chester, PA Petco is a delight. She is a very nice young lady. She always goes out of her way to be pleasant and helpful. I have many critters of my own, as well as work at a cat hospital. I spend a lot of time popping in and out, and I am always happy to see her smiling face working. My kids agree. :) We are always so quick to complain, so I thought that I would take the time to praise Annie for a job well done for a change. There is also a wonderful young man that works there too!
As I made my way through the Olive Branch store with my $200 worth of supplies, I passed a sales associate who was stocking a shelf. She turned to look at me, and just went right back to her shelf without a "may I help you" or a simple "hello". When I arrived at the check out counter, I stood there for a few minutes before Joshua came to check out my purchases. I said "good morning" and he said in a very abrupt tone " do you have your Petco reward card". I said "yes i do and good morning".
He said, again in his abrupt tone, "how's it going". He handed me my receipt and promptly left the area before I even had put the receipt in my purse. All through my encounter, Joshua NEVER gave eye contact and was the most rude person I have ever had the misfortune of waiting on me. I have three dogs and three exotic birds and spend quite the bundle at Petco every month. This has made me rethink who I will give my business and hard earned money to in the future...there are certainly other options!
I bought 5 small tropical fish (tiger/barb) on a Sunday, was treated very well and bought $120.00 worth of equipment (aquarium, rocks, plants, food, drops, etc), I was informed that the fish came with a 15 day guarantee, if they should happen to die to remove them from the tank and place them in a baggy and freeze them until I can return them to the store. This information was informed to me by the fish representative and the check-out clerk . I followed the instructions for tank set-up, water conditioner exactly.
The following day - two fish had died at the end of the day. I returned to the store with the fish. Spoke with the first manager "Manny" who directly told me to speak with someone in the fish department and asked did I bring a water sample? I stated "no" that I wasn't informed to do that/ I proceeded to see "Nick" who apparently is another "Manager" who said "Where is your water sample" I informed him that I wasn't told to bring that in. He asked me didn't I read the back of the receipt - that's why we give you that information. Condescendingly. He proceeded to say he could not sell me any more fish for the fear of me endangering them. I informed him that the three other fish appear to be fine.
He said I could get a refund and that was it. The first manager ran to the back of the store to hide in the dog food department. Both appeared unprofessional and not interested in listening to the customer. I obviously care about the life of the fish or would not have purchased over $100.00 of equipment for $19.00 dollars worth of fish. I proceeded to leave the store and go to Petsmart to find out that most of the information I was given about "Fish Care" was completely conflicting with what I was informed. I was told that the amount of fish for the tank size we purchased was incorrect. I was informed that you only change 10% of the water per week, not 75% of the water once a month and that we should have put water in the tank for five days prior to bringing the fish home to allow the water to settle and be gentler on the fish.
I was not only offended by the was I was treated buy now feel your staff aren't giving quality information about the care of fish or the return policy. I deal with people and customer service in the healthcare industry and have a lot of patience, however when you are treated as if you are stupid and cannot read a receipt or follow directions, you DO NOT want to shop in that store. Please follow up with your employees to improve customer service and learn how to treat customers with the attention they deserve to keep your store in business. Also, by the way - when I called back to get the customer service number, "Nick's" attitude changed tremendously and was very apologetic.
I have entered the petco location on stage road and Bartlett blvd in memphis TN 3 times over the last 6 months and every single time at least 6 tanks (if not more) in their fish department are infested with ich. This is an incredible problem because the fish are not being quarantined or cared for and are still being sold to customers. I will not be returning but demand that something be done.
Purchased 2 cat scratchers online did not receive them, called the store 2 days ago. They have not left the warehouse yet, cancelled order said it would take 7-10 days for a refund. Called customer service today and asked to speak to a supervisor none available. Called PETCO corporate HQ back several times same scripted response all foreign operators hardly could understand their English.Said a supervisor will call me back. Where in this world do you purchase a product, not receive it, cancel order and not immediately receive a refund?
While holding a guinea pig against my chest a employee of PETCO made an inappropriate comment. The guinea pig was nuzzle up to my chest and the employee said "I think he likes you, or he likes your boob. Probably your boob." I immediately felt uncomfortable and put the guinea pig away, purchased my items and have not been back since.
I am a Veteran with a Service Animal. I went to the store in Kyle, Texas, and could not find an employee available to help me. At first, I actually thought that there were no employees in the store at all, then I found the entire group chatting away in a far corner of the store. Even as I walked up on the chatting group, I was completely ignored. Now, I had to go to Pet Smart to get a helpful employee. Now, I hear about PETCO disrespecting another Veteran with a Service Animal, by not allowing him into the grooming area? They may soon loose my, and others patronage.
I went to the San Juan Capistrano Petco to visit with the two cats up for adoption. I also looked to purchase a bag of cat food for my two cats. While shopping there was a teenaged girl and her younger sister with a four week old kitten. They were asking for some assistance about what to buy for the kitten. As I was talking with her a female manager approached and was providing them with information as well about how to rub the cats "private parts". I then tried to explain why to the young girl and the sales associate turned to look at another associate and very obviously rolled her eyes. I informed her that I actually volunteer in the cat room at the local shelter. She rudely replied "good for you." I proceeded to leave the store. I will not shop there not any Petco. I will also not recommend Petco to any of may family or colleagues. She was rude, dismissive and unprofessional.
I ordered 360.00 worth of aquarium supplies from PETCO.com including a 40 gallon SeaClear aquarium. All items were in-stock and "usually ships next business day." I decided within about 10 minutes of placing the order that I wanted to upgrade the shipping to next day so I started a chat with someone online. This was late Thursday evening. I was told that because it was so late that the soonest "next day" would happen would be Tuesday. I understood that and decided to wait figuring I'd probably have my stuff on Wednesday.
Sure enough, I received an e-mail saying my things would be delivered by UPS on Wednesday. Everything that is except the most important part, the AQUARIUM!! Customer service says it's impossible to upgrade just the aquarium to next day because it's already in progress. Of course, they have my money so why do they need to be in a hurry? I will never do business with PETCO again. I have contacted customer service 4 days in a row and have received as many different answers. How is this possible or even legal?
PETCO recently awarded the NYC ACC SHELTERS a 500G donation. I hope your making sure this money goes towards helping the animals. They need new shelters in the Bronx and Queens. This shelter is very dishonest and is killing healthy adoptable easily treatable animals including kittens and puppies everyday! They lie and deceive the public and push their propaganda to make themselves look good. The truth of the matter is that they are a monster killing machine, they even kill despite the animal having a rescue!
It shocks me that you are supporting them, this money will not go to benefit the animals!! I have first-hand experiences and proof that they are a slaughter house for the cities homeless and abandoned animals! Their live release rates have gone up but the animals are leaving the facilities on their death bed (from their disease infested facilities) the rescues and the public are footing the vet bills nursing these animals back to health while the NYC ACC does nothing but take all the credit for their LRR going up.
I use to enjoy going to Petco in Fairbanks AK, with my pup we came in weekly, went in last night to buy a new fish tank and more fish and find out about signing my puppy for puppy class but last two customers service encounters I've had with an older lady named Pamela (Pam) working in the aquatics department have been ridiculous.
And last night topped it off 4-19-16 she proceeded to get loud with me when I told her she had horrible customer service (she proved my point with the yelling) I told her you did the same thing to me a few days ago like if I'm bothering you to get me some fish she yelled some more. Maybe a few extra customer service trainings would do her well.
And FYI you are there for the customer, I'm not there to know anything about you, she also decided to tell me I don't know anything about her life.... Um I don't care (she's like I know you don't care it shows) hello who says that to a customer? I'm here to buy fish and that's all I was waiting for when you ignored me for the Umpteenth time. I will never shop petco in Fairbanks again. Also the fish I bought Saturday died so I wanted to ask about that! She is possibly the worst employee I've ever encountered.
I use to enjoy going to petco in Fairbanks AK, with my pup we came in weekly, went in last night to buy a new fish tank and more fish and find out about signing my puppy for puppy class but last two customers service encounters I've had with an older lady named Pamela (Pam) working in the aquatics Dept have been ridiculous! Saturday 4-16-2016 And last night topped it off 4-19-16 she proceeded to get loud with me when I told her she had horrible customer service (she proved my point with the yelling) I told her you did the same thing to me a few days ago like if I'm bothering you to get me some fish she yelled some more. Maybe a few extra customer service training sessions would do her well.
And FYI you are there for the customer, I'm not there to know anything about you, she also decided to tell me I don't know anything about her life.... Um I don't care (she's like I know you don't care it shows) hello who says that to a customer? I'm here to buy fish and that's all I was waiting for when you ignored me for the Umpteenth time. I will never shop petco in Fairbanks again. Also the fish I bought Saturday died so I wanted to ask about that! She is possibly the worst employee I've ever encountered.
The Niagara Falls location has terrible customer service. They are NEVER available for a simple service such as a nail clipping that takes less than 5 minutes so we have to drive all the way out to Amherst. The last time we called they said an appointment for a bath and nail clipping would be 3 weeks away. Either they need to hire more workers or the ones they have don't know what they are doing. Thank god for the Amherst store. They are very friendly and always make time for the pets!
I am a former Petco employee at Store 1261 in S.Salem, OR. My complaint is regarding my general manager, Sarah Whiney. I was promoted to the position of IPDM in July, 2015. I was thrown into the position with no training. In September, 2015, Sarah decided I needed some training so we sent me to another store. She chose to send me to a store in Jantzen Beach which is way out of my district. Sarah was dating the manager of the Jantzen Beach store at the time and my parents lived in Portland, OR so she thought it was justified to send me out of district.
I didn't get reimbursed for mileage and when I asked about it, I was told my district manager, Wess Roberts, wouldn't approve it. It is very unprofessional to send me to a store that is out of district just because she was dating the store manager. I recently left my employment on April 1st. I left after lunch and never returned. I know the way I left was wrong but I couldn't take it anymore. On Sunday, April 3, I received a text message from the assistant manager, Melanie Boyd. The message said "Wow, you are really classy......NOT!" That message never should have been sent and I consider it to be harassment. I want to file a formal complaint about both Sarah Whitney and Melanie Boyd.
I recently visited the Petco in Andorra to purchase a few items for my dog. When I went into the store I was greeted by a woman who was the manager at the time. She seemed like she was all over the place. Completely neurotic and maybe even high. She spoke over me when I had a few questions about a certain food. I stopped talking and walked out. I will not be back!
I called the grooming service to make an appointment for my dog, I called a week before they told me the days available and the hours, I choose the specific day and a specific hour, 04-13-16 at 1:30 the lady repeat the day and it was set up for that day and that hour, I showed up to my appointment on time for nothing, she told me she had my dog for 12:30 and that I was late an hour I told her that was nothe my appointment but yet she told me she could do him today but it would take 5 hours!
An employee at petco grooming her name is jasmine was being very mean and rough with a small yorkie. The yorkie was in obvious distress and whining and yelping loudly as she cut its nail. She kept yelling at it and made it bleed twice. She pulled its legs harshly when it attempted to bite her for her own mistakes. This lady is very unsympathetic towards animals and after witnessing this I am scared to take my own dog here. I don't agree with this harsh treatment of animals as it leaves them traumatized and afraid of grooming. This occurred at the petco on Colonnade drive in State College PA.
I wanted to write because I am EXTREMELY dissatisfied with the grooming service my dog received today. I had requested the standard bath and brush PLUS the de-shedding package. When I picked her up, she appeared to be in good condition, however that was not the case. As soon as I got her in my vehicle, I noticed she STILL had an enormous amount of hair that was loose and I was able to literally pull it off of her in clumps. I paid over $63.00 for this service and I am going to end up having to groom and brush her again myself. I really don't know what I really paid for if this is the case. I have been a loyal customer for quite a long time and this has me sincerely questioning if I want to continue doing business at this location. I have included a picture of the hair that I pulled off of her within 30 seconds of picking her up.
Went to get our prescription diet food for our cat like we do at least every week among other items purchased. Our coupon printed from the hills petco website wouldn't scan with the hand scanner so the manager looked at our coupon and accused my boyfriend and I of "duplicating coupons", took it into the office- came out and said he couldn't use the coupon but gave us a store credit. A week and a half later I am so outraged.
First off: Petco customer service stinks. The Philippines! Why? Then you have to WAIT for an American. Then wait for a return call. Then Never get the call. Then get a call from Amanda at customer service when you're on another. Then you must call again because she leaves a message. Then it starts all over again! Now wait again hours just for a poorly made dog toy. Then you finally reach a smarty pants supervisor named sue after waiting ANOTHER 12 minutes holding and waiting from the Philippines. Totally time consuming and the Sue the smarty pant supervisor states: "IF your raise your voice I'm going to disconnect this call" - Well she did.
I will never and I mean never even walk into a Petco store and definitely NEVER even accept a toy for my dog that anyone ever purchases from Petco. Remember this is the United States! Wake up and learn how to treat customers. Send your agents, especially sue to customer service training. Just horrible.
I received a damaged order and have no way to return it. The closest store is an hour away and the order is huge 4'x2'. The website won't let me even print the return to store receipt. I have sent numerous inquires and have had no response. Customer service at PETCO is no help. This has been a huge hassle.
Around 10:20am today 3/30.i went to Lakeside branch of Petco. I don't appreciate the attitude of a certain LINDA in the cashier. My bichon dog entered the store, of course already went outside with his business, he maybe just too excited as he was very happy& having accidents (peeing) on corners inside the store. As I approached the cashier, this Linda blatantly told me, "ma'am, u should not be walking around the store with your dog peeing everywhere".
My complaint is this: they were accidents related to my dog being excited, we are in a pet store & accidents happen, I told somebody that my dog went, there are no paper towels in the sanitation area I could have used to wipe them off. This Linda was giving me a mean look & she doesn't deserve to work in a pet store. I called Ethan who said he will tell Jason of pet store. I'm not able to but the needed dog food as I walked out and dropped them off at the cashier out of embarrassment & frustrations. Please make action on this complaint because Linda doesn't deserve to work in a pet store.
I went to the Petco in Fair Oaks, CA at Madison and Hazel to buy two fish. The fish guy told me that people buy too many fish for their tanks and it ruins their tank. I told him I have a 35 gallon with 6 fish. He then just ignored me (after I told him I was there to buy fish) and went on about his business cleaning tanks. I figured he was trying to finish a task so I waited. After 15 minutes of this guy ignoring me I left the store. I have never in my life been treated so poorly. This guy does a great job on maintaining the tanks in that store. Very impressive!!! I bought 2 fish from him about 3 weeks ago and he acted fine. Today he was a total jerk! Is he bi-polar? Did he just want to get his chores done so he can go home?
I would love to return and buy the fish I wanted (which were $9 a piece) but now I feel like I will get a lecture from this guy. I would hate to have to find out when he is off shift so I can get someone that wants to help me. I am truly perplexed. This is the first time I have ever had a response like that from this guy at Petco. Anyway, employees have no business telling customers how many fish they should have in their tank. If we ask, that is one thing but I really resent being told that "people add too many fish to their tanks" and then being ignored - not served. It's not like these fish and tanks were his personal possessions. Geez. By the way, I am 60 years old and this is the first complaint I have ever filed. I am patient and kind but this was a little beyond me. It is definitely a first and does not promote good customer service.
Visited Dalton, Ga (30720) store to purchase Petmate Programmable Pet Feeder 5 lbs. Item was priced $79.99 in this store. When checking the product reviews via my phone; I noted the feeder was priced $47.99. Upon inquiry of the price difference, I was informed that they do not price match with PETCO online. Therefore, I did not purchase this item. I frequent PETCO often as I have 3 cats and 2 dogs and to shop locally in support of this store. I find this inexcusable......perhaps you might offer some reasonable explanation as I would like to continue to shop with PETCO or I will take my business elsewhere.
I have been a custumer of the PETCO North Town location in Reno Nevada since the first day it opened. But yesterday one of the customer service employees was being just gross you have a He/She working at that location and it walked up behind me and ask if I remembered him and winked at me. Then asked if I wanted to go for a spin with a real lady. I almost hit him when he said that. My daughter was with me and was asking what he meant by that. And another thing. He has breasts and a beard. Sorry but if that's the way you are going to display your store and employees are going to treat costumers then I'm going to have to go somewhere else.
I was looking for food for my dog while the petco employee was standing there talking with someone. I kept reaching over behind him to look at the different foods than reaching back to put it back and he didn't move so I said excuse me. He still didn't move. Than I said can I get food for my dog if you don't mind and he gave me a dirty look and started staring at me. While we were walking to the register I looked back and he's still staring than yelled keep walking. That's when I yelled back your a rude guy who has no respect.
My sister than told me lets get out of here and just complain to the front because she was shocked by his attitude too. We told the front desk what happened and the guy at the register said he's a manager and his name is Evon. I don't know if I'm spelling it right. It's the petco on ave y in Brooklyn. My sister and I decided we won't be shopping at petco anymore for our pets because of Evon. He was very rude and disrespectful toward two females for no reason. Not professional at all so my family is done with petco from now on.
I saw a Russian tortoise greens (kale) yellow and dried up. I spoke to an associate he said oh they got that way since the morning, plus the animal was not on proper substrate. The tortoise wasn't moving and had his head stretched out with his eyes closed. When I brought that up to the associate he said oh a few customers mentioned that. When I read up on the Russian tortoise it turns out most of them are taken from the wild. If petco or petsmart want to sell these animals take proper care of them. I worked with many wild animals and reptiles. So I am not unaware of the crap I was being told. I want to buy the animal just to save him. I should have taken a pic but wasn't thinking at the time.
I have been taking my kitten to the grooming at Petco in spring hill FL . use to only be 25 now it gone up to 40 and over same treatment no extras and I think this is crazy. Also last time I was there to cancel and reschedule Girl was very rude. And told me That if she was bad overgrown ID have to take her to someone else' . I take very good care of my pets and feel I was disrespeced and prices are getting ridiculous
First off I was misquoted a price for 2 huskies for bath/brushing and pick three add ons. Jess quoted 109.00 with my five $ rebate after extensive discuss of add add on. Dropped them off @ 12pm on 3/18/2016 and was called @ 2:22pm to pick them up. Right away she started in on excuses why things were not done on the male husky she stated he didn't like the dryer he acted shady about nail clipping an continued to state how the dog peed and pooped. She never tried to call us about any problem she was having which we had ask her to do. The male is the most laid back dog I have ever seen.
She could of tried a muzzle if she was afraid, she did not. Could have hand dried him I am sure my dog is not the only dog in the world afraid of a dryer. He smells terrible, and my other dog (female) doesn't seemed have been brushed let alone extra brushing. She actually seems to be shedding more. I paid a 141.00 dollars for a dog that stinks and one who is shedding more just because she was washed and not brushed. I know she wasn't brushed because that what happens after bath no brushing chunks fall off. This petco was located @ 22 Denton Plaza, Denton MD 21629.
Today 3/13/2016 around 4:30pm my wife and I went to your store, PETCO 12651 Vance Jackson ste 11, San Antonio, Tx., to buy dog food and your employee MILES was moving merchandise and show me his finger "to move" and said "out of my way". He was unprofessional and not polite to us. Filing this complain for records and against MILES's attitude.
Went to my local petco in el paso tx i have always shopped at the eastside petsmart but was exited that this new petco opened up down the street. I was there this past Thursday and for some reason cannot shake off how i was treated after spending almost $200 in supplies for the zoo of pets i have at home. My wife was taking a couple of complimentary dog cookies to take home our spoiled pups just to see if they would like them and one of the employees,a heavier set male told me in front of the two woman cashiers, not to mention in a rude tone .."the treat bar is over there so that way you can pay for them" as if i didn't want to purchase them.
Before the cashier gave me to total which was about $200 i told my wife just go get a bag of treats so we can purchase them instead of taking a couple of "complimentary" treats so he wouldn't be upset at us...it was embarrassing that he did this in front of the two woman cashiers, and wife.Not to mention makes me not even want to set foot back in that store just for someone to treat me in a negative way after trying to have a positive experience in this store..so sad..i guess i can go else where because i will def not be shopping there anymore...
Petco does not honor their online order promotions. I have had multiple live chat sessions - with all of the order information in front of me. I believe that the Live chat representatives delete the information or fail to competently assist. How can I call Petco customer service and complain? Is there a 1-800 number listed online, because I cannot find it.
Signed up for dog training classes. Signed up in December with flexible start date for January. This was second session of 6 classes we attended. Went to first class and then got a call from the instructor stating she was no longer with petco. Maybe resignation maybe fired. She said call the store to obtain refund for classes. Wife called and spoke to the manager. He kept asking who she was. She continued to tell him her name and they would converse back and forth and she asked.
Do you have another trainer? He said yeah we have Ryan. She said ok how do we continue classes. He said bring in your paperwork. She said that we no longer had sign up paperwork because we had already started classes. He said who is this? Again. She asked if he could look it up in the system and he said he wasn't at work. She said i called the store so how are you not at work? He said who is this again. Really?
Long story round and round. We don't have pink paperwork but shame on petco for firing or allowing trainer to resign and NOT reach out to customers to refund or reintroduce a new trainer. This is totally unacceptable and it starts with manager Jim at highlands ranch Colorado store. Because we have no paperwork and he is too lazy to provide customer service for his operation downsizing we will have to forfeit the money spent on training our pet.
With using a previous store credit gift card today to clear the balance this will be the final dollar that will be spent in this store and likely petco as a company. Many other options.
It is really hard to get through on the PETCO Customer Service line. I have waited on the line up to 25 minutes before giving up. Previously when I called and actually had someone answer, the people spoke very broken English. When I called their competitor, Petsmart, someone answered fairly quickly and had adequate language skills. Petco really needs to step it up a bit with the phone service, surely they can afford the staff to do the job with all those stores.
Told the girl at the Arlington Texas store 11 am feb 9, 2016 at pleasant ridge and little road that I wanted two Platies ... She asked about my tank and I told her it was 30 ty gallons, she asked if I had done this and that to the tank ... I told her my tank was ready, that I had done everything the book said to do, she continued to ask questions.
I told her again my tank was ready , that I had been maintaining a fish tank since before she was born. I am 72 years old. She told me that until she was satisfied about my tank and had decided to sell me fish that she would refuse to sell any fish to me. I left the store and went to Pet Smart an purchased two platies without encountering any kids being rude.
Looked on Internet and found dog crate on sale for 34.99. Wife went to store purchases purchased the same sku number and was charged 99.00 for the same kennel. Original price 79.99 on Internet on sale for 34.99. Called store and they stated that was an online price and they do not match price. What is going on with the store in state college. All other stores we have ever shopped match price on their Internet price. Needless to say had to return item for over twice what it was listed for on internet. Big ripoff and will not shop at store again. What a disappointing venture not to mention had to drive all the way back to the store.
Carrollwood petco grooming- had a 3pm appt for a wash/ear cleaning and nails. They said it will be 2 hours and we will call when ready. At 5 pm when I hadn't heard anything I called and they said it would be 7pm. Furious I went up there to just get her in whatever condition and I was told they hadn't done anything on her. She sat locked in a crate for 2 hours. They went ahead and cut and buffed her nails but still charged me for it. Will never go back. Mistreatment of animals and I always wondered why my dog hated to go to that store when she's fine going to other pet stores. Never shop or Groom there again.
I did not want my Maltese shaved and she scraped her neck so bad we are having to put medicine on it every day. I showed her where the two matted spots were and I said yes cut those two off., but I like her hair long for winter. When I returned, I wanted to cry. She shaved ALL the hair off of my Maltese and really made a mess of her.
That made me fuming mad. My husband paid the $57.00 and said lets get out of here before you exploded. I want my money back, but I'm sure that will never happen. The girls name was Heather at The Hoover Petco in Birmingham, Al.
I placed an order for 12 bags of Iams adult hairball food (12/30/15). 10 bags arrived and I was short 2 bags. I called to report and they acknowledged that I was shorted 2 bags. They refused to resend. I have called 3 times and have not yet received the promised refund after over a month. I expect a refund in a timely manner. Included attachment of order number and previous date of complaint as well as today 1/31/16. I emailed email@example.com but they never answered.
I had an appointment for 12:00. The groomers were so worried about helping all the other people who didn't have an appointment I waited 4+ hours. This is ridiculous! I want a refund!
On January 17, I placed an order and received a shipping confirmation stating that my Items were shipped. However, when I tried to check my order's status, it says it was an invalid tracking number. Attempted to contact customer service three times and was told i will be receiving my order on Tuesday January 26. Nothing happen on January 26. So contacted Petco again and today, I was told there is nothing they could do about it but refund my money back. what a shame, waited two weeks and no product, instead return my money. Hope some one will do something about this.
I visited the store on Weber Road, in Romeoville, IL. The clerk was setting up in the fish department. I waited for 15 minutes, then while waing for him, he waits on somebody else. I think I should been given the courtesy to be waited on before he waited on somebody else, since I gave him the courtesy to wait for him.
On this Sunday I was shopping for some fish. I noticed a girl stomping out of the grooming salon so I decided to watch. She went up to two other managers and proceeded to cuss and I mean the (f) word. I was in shock with the mouth on that female because if I owned a place where children go because of the pets I would fire her on the spot. I don't know if I will shop there cause if they hire and keep people like that what's next? And I don't want to be there when it happens and let me tell you something it will. Oh and by the way her name is Robin cause I heard someone call her.
I have bought five guinea pigs from there in the last 7-10 years and ALL have died within a year or two. One died in a couple months and one died in less than two weeks (after spending $300 on a vet bill!!) I had three guinea pigs from breeders and all three lived more than SEVEN years! You have to do something about this!
I went to the Petco store located at 1970 South Roberts Street in Minnesota to buy a big bag of dog food. When I grab the huge bag of food my new Coat That I purchase yesterday Ripped when it got caught with the shelf that had a broken metal piece that was sticking out. I call for the manager & I was told that she was not in. I explained to the associate that my jacket Ripped when it got caught with the metal shelf that should off been replaced because it's metal & it can hurt a child or any other customer.
It took me to Ripped my jacket for them to fixed the shelf. I fill that the Associate didn't even apologized & I should be reimburse for the value of my jacket & since no one seem to care about how upset I was I decided to write to the headquarters & complained about my incident. I will appreciate a response as soon as possible.
i was in a pressing situation where i could not order and wait from Amazon cat felliway refills as my 1 of 4 cats was attacking the other and upsetting the baby. It was getting late and i knew our grocery store did not carry it. I called petco in Meridian, Idaho and they said they carried it. I found two refills for 49.99. When i asked if they matched anyone, their response, was, "we match our online prices" I asked if many of their items were cheaper, they said, :not really".
I said, "whats the point in telling me you match something that in the spirit of trying to be competitive essentially does nothing?" I bought it anyway because i was in an urgent place. I looked up on Amazon that i could have ordered 6.....(SIX!!!) for 59.99. I am completely horrified at this price Pet Co charged me and you HAVE NOT earned another visit from me. POOR POOR handling and poor pricing! I will not recommend PETCO, nor will I shop there and every chance i get, I will tell others about this unreasonable experience.
Today at the Durham, NC store I was denied the opportunity to purchase goldfish for my daughter as a Christmas present. I was told repeatedly that it was for the "good of the fish" that he could not sell them to me because my brand new 10 gallon tank was not properly prepared (it needed to be on for at least 3 days). I told him I understood that but even if I couldnt put them in the tank I would still like to purchase them (since tomorrow is Christmas) and I would put them in a regular bowl until the tank was ready. Still, he REFUSED to sell me the 15 cent fish because he did not approve of the environment I would be taking them home to.
How insulting! My daughter will not have her fish tomorrow because the self-righteous salesman did not think that I could properly care for some goldfish. I called customer service and another Petco employee stated that the life of the goldfish was a very serious consideration and I should understand that they are just looking out for the well being of the pets. This implies that I am not taking the life of the fish into consideration and AGAIN that is insulting!
Had to comeback to the store to let the manager of the grooming place to check on my dog his tail is bad and look like they damage him. She said is normal and dogs sometimes act weird after the hair cut. WHAT, this has not happened before and why now. I told him i will take him to the vet because it looks like the tail is broke, they said they will not pay for the bills. This was at the PETCO on Webster in Chicago, Illinois, i will never come back and not recommend anyone to cut their dogs hair there. Manager she said to go there to see the dog and this is their conclusion. At least take responsibility for doctors cost, this is not fair to the customer.
I took my dogs to Petco to get their nails trimmed and get a bath and when I picked them up I noticed they were itching a lot. I wasn't sure what to do since we had to take my dog into the vet for surgery. They said he had a lot of fleas so I got some flea medication not thinking I could probably take them back to Petco until my wife had mentioned it. I went to Petco and spoke with the manager, and he said he would give them a flea treatment no cost but could not at that time because we had already given them flea medication he didn't offer any other choices. He was like oh problem he has fleas here is the solution. He wasn't very nice when he went to the computer in the groomers and entered it in there that we would get it for free if they still have it within 30 days.
So today 30 days later i took my dogs back in, and they took the dogs back and printed out the form for me to sign. She said I was getting the flee treatment for free but was going to have to pay for the bath and that's the only option they had was a flea bath. I told her that the manager said it would be free no charge. She seemed reluctant to give me service but then she said fine and crossed off the where the charges was and I signed the paper. The whole experience made me regret that I went back worried because they had already taken my dogs back there they were reluctant on going back which is not normal she said she would call me within about an hour to two hours but they didn't verify my phone number or anything.
I bought 50 dollars Worth of dog food and clothes for my pets. At the register I handed the sales person 60.00$. When I pulled out another 1$ so I could get a 10$ bill back. She became very rude and refused to give me a 10$ bill. Said she had already rung it up. The other sales person chimed in telling me that I couldn't get a 10$ back because of store policy. They did this in front of my client embarrassing me in front of the client. I left your store angry and embarrassed.
I tried to explain that I didn't have room for additional bills in my small wallet and she ignored me refusing to speak to me.your employees need to learn to count and I will be getting my dog food online from now on. Free shipping, no tax, and no attitude. I believe we should help produce jobs but I will not be abused by your employees. I'm finding it so much easier to shop online and I have a lot of clients that feel the same way. Feel free to explain why your employee would not take my 1$ and give me 10.40$ change for 3 20$s and a 1$ bill.
I have no problem with your stores or the employees. They are terrific. My problem lies with the "corporate" end of your company and how you make decisions to remove and add new cat food so frequently. I have a cat who has multiple food allergies and is a very picky eater. One of the foods that he can eat and LOVES is Pride by Instinct, Ritzy Rabbit. I typically shopped in your Hartsdale, NY store (right down the street from my job and love the staff there).
But sadly I had to move to the Mount Kisco, NY location (also wonderful staff) due to the Hartsdale location no longer carrying my cat's favorite food. It did not leave the shelves due to unpopularity as there were multiple times that it was sold out due to it's popularity. I was so happy the Mount Kisco store still carried it. Recently I have noticed that it is not being stocked anymore and staff tells me that they worry it too will be discontinued from their shelves. When I ask, why - it is a very popular and sought after brand/flavor, the answer I get is, "corporate makes those decisions and we have no control over what they do".
Well, then - DEAR CORPORATE - Please bring back Instinct by Pride for cats! Cats do not like change and it is not healthy for them to keep changing foods. Why would you remove a big seller from your store and why would you not care about the people and PETS you serve? WE are your "bread-n-butter "- not the pet food companies that fight for and offer you big rewards for a place on your shelf. BRING BACK PRIDE BY INSTINCT FOR CATS! Kitties all over Westchester County will thank you :)
Numerous times recently I have ordered items from Petco.com and been jerked around. they offered 5x rewards points on all online purchases at the end of November. Then refused to honor the advertisement until I complained to the BBB and the FTC. Once they finally caved and awarded me the points they offered, now they don't have the items that I order and have been told by their customer service they won't be available for over a month, in other words after my reward dollars expire. Do not use PETCO.
I went to the Marion store and the person who waited on me was very rude. She looked right past me in the fish section and walked away. When she was at the register she didn't greet me or even look at me. Also, the fish tanks looked awful and the birds had no light and the temp was way to low to keep them healthy. This is sad for these poor animals and I hope that PETCO and their executive team reads this complaint and investigates the condition run but the employees at this store.
My mom and I lost our beloved pet and were heartbroken so we went in store at lake Stevens, WA to return the things we bought before our pet passed the manager was rude and would not fix the merchandise card they gave me would not work I spent 140.00 dollars and am out the money I asked them to put on a gift card so I can give to nephew as gift or get my money back and he refused I am going to take my shopping to petsmart if this is how they handle things I have never returned anything so why am I treated like I'm in the wrong when my pet passed away.
I was checking out at the Petco in round rock tx, and cashier asks me if the dog food is for me! I told him "i am not a dog", and his response was I know your not a female dog, a b____. I asked him where he was going with the questions, and I think he thought I was man, which I am not! Very insulting and this literally ruined my day! The cashier's name was Kyle at the round rock tx store. How rude. After this I am calling the complaint line with my feedback.
I recently went into Petco on 10/22/2015 at 4:45pm in Alexandria La 71301 store# (1583) their telephone # is (318) 484-4723 there address is 1438 Macarthur Dr Alexandria, LA 71301 i came in to get a haircut for my Parti-Color Cocker Spaniel he is a healthy 9 weeks old I was told by the groomer i thank her name is Mindy or Mandy that Petco doesn't and her exact words were (Petco doesn't groom puppies what does it look like grooming puppies because they don't sit still). Can someone help me with this issue? I go to Petco all the time i spend money frequently my rewards card is connected as well.
If anyone has an account "pals rewards" with Petco, stop to add your rewards column. Yes all of the transactions are there but the amount is always $3. to $15. off, in their favor. So if you have an account and they come on to chat and you give them the issue? NO THEY DO NOT STOP TO ADD IT. They simply argue with you from every angle they can. Imagine cheating oh just 100 people makes them money ahead on on every person. A billion dollar company becomes that way due to cheating, lying, and stealing.
Within a week, I have had a few major problems with PetCo...and it's only getting worse! I ordered a cat tree from Petco's online eBay store. After purchasing it, I noticed that their online website and their Amazon store, had the same item at the same price, but had different shipping times. Both their website and their Amazon store, state that the product would ship out within 48 hours. Their eBay store...2 WEEKS!!!
After reviewing their online website, I went to my local Petco store in Pinellas Park, Florida. I grabbed the items and took them to the register. That's when some snot-nosed brat behind the counter informed me that the stores will not honor the prices that are on the website.
After my bad experience, I called their 800 customer service number to register a complaint. A middle eastern man came on the phone and told me his name was "John" (yeah...right!). After voicing my complaints, he then proceeded to give me excuses as to the different shipping times for the SAME ITEM. When I caught him in his lies, he then stated to me, "Let me educate you on how we do business." Right then, I interrupted him and told him, "No...you don't educate the customer! You make the customer happy! You don't give the customer lame excuses...and you don't talk to customers like they are stupid!" I requested to have a supervisor contact me back.
About 3 hours later, I received a telephone call from another middle eastern person who stated she was a supervisor. I, again, told her my complaints and what the customer service rep stated. Midway through our call, she decided to inform me that the call was being recorded. Also, she started giving me excuses as to shipping times and never addressed the price matching problem between their website and their stores. I was very frustrated with her excuses and I told her that they need to stop thinking that Americans are stupid. I told her that I was contacting Petco's corporate office in the morning and I disconnected the call.
I have noticed that the Petco in Pinellas Park, Florida is a brand new store...but feels very "dirty". They do not carry a wide variety of ANYTHING and their cat department is ridiculously small. From here on out, I will conduct my business with PetSmart. Not only does PetSmart have a larger variety of products, they have cleaner stores, knowledgeable employees and excellent customer service. When I told them of the problem that I had at Petco, they offered me 20% off of the items that I didn't get at Petco. Plus, they informed me that not only will they match their own website prices in store, but they will match ANYONE's website prices on same products that they carry.
In all honesty, Petco states they have been in business since 1965...I really don't see how. Especially with all of the complaints they have, the poor inventory of products they carry in stores, and the way their stores are not cleaned!
I dropped of my Pom today to get a bath and for grooming. My husband specifically told them not to cut his head or tail. When we picked up Charile I noticed that a piece of his ear was cut and hanging. I called and spoke with one of the employee's in the grooming department. She told me to bring him back in to have him looked at. When I arrived, she said that his ear always has looked that way. I told her to take a closer look, that they clipped his ear and it was bleeding. She called the manager and he looked at my dog and he told us we should take him to the vet. I told him that's exactly what I plan on doing. I took him to Davies Vet in Yuba City and they had to sedate him and repair his ear. I am very disappointed in the dishonest and unprofessional employee's at Pet Co. When we took him back to have him looked at one of the employee's said "that the groomer said his ear did bleed a little." Why did they not say anything to us when we picked him up??? I will never take my dog their again. They need to hire professional, honest people that can fess up to a mistake. I consider my dog part of my family and only want the best quality care for him. I want my money back for one; inuring my dog, secondly for our inconvenience and time running our dog to the vet!!
I took my Mini Schnauzer in to be groomed. The groomer called me and informed me she would have to shave her instead of dematting her. I told her any other Petco I have taken her to had no problem dematting her. I told her that was fine but I was not happy about it. Within 5 minutes the manager called me and informed me I would have to come pick her up and take her to a Vet and have the matts cut out that they would not touch her. I have never been treated this way at any other Petco. I have spent hundreds of dollars at Petco stores and my dog has never been groomed at any other place. I have used Petco's from Florida to Pennsylvania and have never been treated this way. I took her to a private groomer and she had no problem dematting my dog. I will never spend another Dollar at a Petco store and will recommend my friends go elsewhere to have their dogs groomed and buy their pet care stuff somewhere else. Already 2 of my friends have decided to take their business elsewhere. As far as I'm concerned the groomer is lazy and didn't want to do her job. I will make sure everyone knows Petco groomers don't want to do the job. I will be filing a complaint with the better business bureau and will post my experience on social media. You don't have a 0 in your rating or I would be rating it a -10.
So I lost My 250 phone after leaving petco the ladies said if they found it they would save it well I came back after 3 days to check because my hamster was dyeing and they said we found it I was like ok one good thing and then they said it was in the dour so they checked and to find out nothing was there so cold hearted jerk took it and then they did not even look at my hamster because I bought I some where else I hate pet co and will never return so thanks for that you lossed, a member and costumer.
I came to Petco to get my dog vaccinated. When I arrived they did the paper work and then gave my dog a shot of Benedryll since she is 4 lbs. I waited for the next shot and all seemed good. When I returned home I realized that the 1 year supply of worm pills turned into 6 months because they didn't give me the right amount so I called and they sent out. Then I went again to get the last of the shots. I arrived right on time 30 minutes prior to closing at 230 by the time I got to the front of line 240pm the Vet Dr. Furgang said she would not take her because she needed to take a shot of benedryll and to wait 30 minutes before she administered the vaccine.
She then proceeded to take all the other dogs and would not take her. A women walked in with a 4lb or less dog like mine at 2:50pm and the woman asked if she can get a copy of the rabies shot paper that she lost and Dr.Furgang said I can re-give her a rabies shot the girl seemed livid because she couldn't understand why the vet would say such a thing I told her she can call love my pet and get a copy. The vet was willing to take her but not me. When I approached her she totally disregarded me. Since then my dog has a large bald spot where she was vaccinated. I called the office several times in Pompano to get a supervisor and no one has ever returned my call. I also called Petco and reported it they said they would get back to me and still I await. What in the sam hill is going on? I took my dog back to New York where she had her last shots and it was a pleasure working with the right staff. Thank you.
I signed up for my dog to have training classes. The trainer called me, and we agreed on April 2, 2014 at 2pm to 3pm. We talked a week before the training class. I told her I could not do evenings and she got a class together for 2pm. I showed up with my dog. It was raining and also had a bad hail storm I drove in, to get there on time for the class. I got wet trying to get my dog out of the car and into the store. Then I find out the cancelled the class. I told them no one called me. The person working in the store, said it was the manager who cancelled the class and it wasn’t the trainers fault. I feel it was both their fault, for not calling the customer to let them know.
The manager never came out of the back room to apologize. He or she sent the employee out to apologize to me and offer me five dollars off for my unconvinenced it caused me. I was truley upset. They should of given me half off the six sessions of training and the manager should have come out of the back room and spoke to me. I told them I would go some where else for training and they could keep their five dollar off coupon. I spend a lot of money in that store, between dog, cat, bird, food and grooming. They just lost a good customer. How dare them offer me five dollars off for my inconvience. I should of received a phone call after I left that store from the manager. I’m sure his employee told him how I felt. I’ll be going somewhere else, unless they want to offer me more for their rudeness and my inconvience.
The petco at 2435 N. HWY. 67, Florissant, Mo. 63031 on March 25, 2014 went to pick my dog up from the groomer and when I was in line two more cashers came to check customers out the employee Logan who waited on me while checking me out he stopped waiting on me to wait on his fellow co-workers customer. He wanted to get purchase crickets. I felt this was very rude, he should have finished with me before helping her. The only reason for informing you about this is because I am half blind and need rides to and from Petco and when he rang me out he only rang out the two treats and not the bath and I thought I gave him a $100.00 bill.
So when I got home I was going over my receipt thinking he pocket the $100.00 and not ring up the bath. What happened was he rang up the two treats didn’t ring up the bath and I did only give him $20.00. So I had to find another ride up there and when I arrived at Petco and ask for the manager I talked to the employee told me that she just stepped out, I then ask to speak to another manager she refused to let me talk to him/her and said she would talk to him/her about situation. If a customer wants to talk to a manager they should be able to and not get told by an employee that they can’t. So I ended up paying for the bath and only getting $5.00 for my next purches. It cost me $20.00 just to get up there and back home both times. The clerk who waited on me who wouldn’t let me talk to the manager said to ne that she was sorry it happened but he just needed to wait on another customer and sometimes this happens.
This should not just happen when an employee is checking someone out and is not paying attention to the money transaction. This female employee also said to me awhile back about not tipping the groomers and ask one of the groomers in front of don’t you like getting tips? I got my dog groomed there many times, but the second or third time there the groomer left the leash to close to cage and my dog got a hold of it and chewed part of it off. Since it was the groomers fault she left it there Petco should have given me a new leash, but I had to purchase a new leash and only had been given $5.00 off. I am so disgussed with Petco I would never recommend Petco to anyone.
I bought some Koi for my small outdoor pond, 6 of them. After a couple of weeks they started dying, 2 at a time. So twice I exchanged them, 2 and then 2 more. Both times they tested my water and said other than being a little low on Ph the water was okay. The second time the manager said I needed to get some Ph tablets and test strips, so I purchased those also. I put in 1 tablet and waited til the next day to test the water.
The API test strips have a card in them to compare the strip to, but doesn’t tell you what level it should be at, you have to go on-line, but when I went to the website they listed all I could find was how to purchase the strips! Anyway, all of the fish died within the next 2 weeks, 1 at a time about every other day! I was just going to give up but at $5.99 apiece that is alot of money, so I went back to the store.
When they tested the water this time they said that the Ph was too high, and since it was too high there wasn’t anything they could do for me at this point! I think I should have been refunded for the fish since the only reason it was too high is because your employee told me to purchase and use the Ph tablets!! I do have my receipts for everything and would like a refund, Thank You
I went to PETCO to purchace a ferret and a guinea pig for 2 different daughters. I saw that the only cashier was talking with two girls at the counter so I waited and waited and waited to be polite. After 20mins. I said excuse he sir can u get someone to assist me with the animals…he nods and keeps talking and talking to same girls. So I wait another 15 mins and said sir I need someones help still he completely ignores me. I walk around looking for some one else’s help. 2 women’s walked in a side office and shut the door. I waited another 15 mins and finally left with no animals and I was there for about a $400 purchase.
Oh yea and the guy and girls he was talking to kept playing with a snake at the check out counter and I overheard him telling her stories about his own pets. Omg run the stupid store and call the girl when ur off the clock moron. This was Sherman PETCO by the way. Young guy shaved head and tattoos all over. Petco employees get poor reviews in my book if you ask me, they couldn’t help me a paying customer out with a single one of my problems.
i have a long hair guinea pig her back hair was mated in a spot with litter and needed shaved. i called petco 2-8-12 to see if they can shave guinea pigs hair the manager in grooming said they could and to bring her in at 8am 2-9 and they can do it no appointment so on 2-9-12 at 8:30 took my guinea pig in the grommers aid she could not do it and if i wanted it done and the manager said they could i would have to come back when the manager was there told her i drove along ways to get there and they told me they could do it.
so she finally shaved a spot on my guinea pig than took me in the store to pay the person that rang me up told me from now on not to bring a guinea pig in they only groom dogs. he was rude and made me feel ashamed humilated i told him i would not have brought the guinea pig in if they told me i couldnt i told him the manager of grooming said they could do it. i will never go to a petco store again……
I went to Petco in Patchogue, NY. Well being as I am an animal lver-ALL animals I am ALWAYS looking to speak for those who can not speak for themselves! So I went to Petco today (10-10-11) Monday. I was with my 3 yr old daughter. Well I went to purchase a hiding rock or cave for my male Betta. While I was there I saw ALL of these poor Beetas-males and females in these TINY little cups!! I saw one male LAYING on the bottom of this cup. I thought he had given up and passed on. I picked up the TINY cup and the lil guy moved around. Well the freakin water was FILTHY!!!!!!!!
Poop and filth! COME ON!!! This is BS!!! Ok so I went to the ONLY girl in the fish dept I could find. Well she was helping a high maintainence man with kids so I KNEW it would be awhile. So I moved on to see if I could find someone else. Being as it was Columbus day it was quite busy. So I went to pay for my item and then my daughter wanted to look at the cats which are kept in small cages for adoption. They are kept on the wall window of the grooming dept. As my daughter looked at the cats I saw this bitch (sorry) grooming a pug. My mother has a pug so I said to my daughter, “look honey-that dog looks like Frodo” and she looks.
As we looked at this grooming going on (if you would call it that) she was ROUGh to say the LEAST with this dog. Shoving him left and right. Then the poor dog (who seemed PETRIFIED) jumps up with his front paws onto her (obviously to seek comfort-as dogs will do in fear or excitement-and it WAS NOT EXCITEMENT) as this lil dog did this this horror of an employee pushes him/her off of her and yells at the dog “GET OFF ME”!!! and continues to borderline abuse this dog!!! JUST as i had enough my daughter tells me she has to go to the bathroom! Shes newly potty trained and I couldnt put that warning off as it was number 2!!! So we HAD TO GO!!!!
BUT im calling there Tues (tomorrow) and WILL FOLLOW up with the SPCA (like the aspca but for suffolk county-long island). This girl should LOVE dogs if shes working closely with them and caring for them. There are UNSUSPECTING customers out there dropping off their loved ones to get cleaned and groomed and this Bit*h is giving these poor animals a nightmare experience!!! She wasnt wearing a name tag-go figure! But Im not one to let this go. Thought I’d put it out there for anyone who this could help and who will listen! Thanks for reading!! Freakin PETco……..bad choice in names.
Unless they consider them to be a company based soley on making $$$$ on your Pets. Money driven.
I seriously don’t get paid enough for my job. I work in the grooming department at Petco which isn’t so bad…until yesterday’s freak accident! This grungy, oily haired 40-something man comes into to the store to get his dog’s nails clipped. The dog looks like a black lab mixed with something, fairly normal sized. Well, turns out it was mixed with a rottweiler! Seriously…YOU try clipping this dog’s nails! It was going fine until I got to his back paws…I don’t know what I did, but the next thing I know, this dog has turned on me and taken a HARD bite on my left ear and jaw!! Blood? Yes. Pain? Oh heck yes! Don’t worry…since it’s a part of my job, I CAN’T sue them…just gotta suck it up and look like Mike Tyson for a few weeks.
Please do not entrust the care of your pet to Petco grooming! I had taken my dog to get groomed and our usual groomer was not available so the appointment was booked with another Petco groomer. My dog seemed extremely distressed at pick-up time; she was crying and squirming while being handed over the counter into my arms. After leaving the store and arriving home I discovered that my dog was in such pain that she was unable to move.
I examined her more closely and noticed an enormous bruise covering almost the entire left side of her tiny body! Since being groomed at Petco my dog has had to undergo four surgeries. The veterinary surgeons believe that my pups injury was the result of a burn. As for me; I will continue to deal with the guilt for trusting Petco with my precious little companion.
On March 3 I placed an order through the Petco website. The order was for salmon oil and lysine supplements for my cat, plus two prescriptions and one box of Greenies for my dog. The order that arrived was two boxes of Greenies, a cat food dish, and the lysine supplement,
Order ID: 6970916965849.
I called your main customer phone line and remained on hold for 47 minutes before giving up. Then I called the other number on the website, which was answered by a very kind Foster and Smith customer service person, who said she couldn't help me because it was a Petco order. So I got on the online chat. It took more than 40 minutes to make the person I "chatted with" understand my problem and my proposed resolution. In the end she reassured me that I would not be charged for the cat dish and the second box of Greenies, and that the other items I ordered were on their way. Not long after I did receive the prescriptions and salmon oil, in two separate packages.
Now I have my credit card bill, which indicates I was charged $76.13 on March 2, $9.69 on March 3, plus $5.00 and $76.49 on March 5. No refunds are evident. It looks like I was double billed for the Greenies and the salmon oil. I should be credited for the large box of Greenies and the cat dish.
Today I called your customer service line and was on hold for a half hour before I hung up. No representative was available for an online chat. I called the Shrewsbury store and a courteous but rather clueless young man gave me a different phone number to try. Same result. Your email address was a challenge to locate. This has been terrible customer service and I wouldn't recommend Petco to anyone, especially any online transactions.
Please contact me at (508)335-7810 or firstname.lastname@example.org to resolve this. I have put hours into this. Online ordering is supposed to make things more efficient?!?
Looking forward to hearing from you,
I will make this as short as possible. Placed an order on the 16th of March and I won't receive it until April 5th. Do the math how long my dog is without meds totally the fault of Petco. Look into my records and how many times I called. With that I have received no kind of compensation from Petco other that business as usual. I will never deal with Petco again. Low class company
The last 2 month I have tried to order online and told my item is not available for pickup at my location. But when I go to the store to purchase something else the item is in stock. Tried a couple of time to call customer service but after 30 minute on wait hung up. NEVER WILL SHOP AGAIN!!!
I ordered Meds on the 16th of March and was told they never received approval from my Vet and my vet said they faxed it on the 23rd and then did it again. I called Petco and was told they never received it again so the woman I talked to said that she would email the pharmacy and I would get an answer within 24 to 48 hours. They said my vet could fax them to cancel the order but what would be the chances they would receive that when they didn't receive the fax twice for the order. I finally got confirmation on the 29th and said that it would ship in 5 days. After all that you would think Petco could have rushed this for me or give me some kind of compensation. It will be 20 days my dog will be without meds. Petco is a low class company that I will never deal with again. I have never had this many problems with any company before. 24 to 48 hours to wait for an answer which I never got and I had to again call and then after that I'm told that an additional 5 days for shipping meanwhile my dog has no meds. What a sorry company
PETCO customer service is atrocious. After I waited on hold for 15 minutes, I was ‘assisted’ by an associate who was extremely difficult to understand and who had extreme difficulty in copying my order number. I asked to speak to another associate and a supervisor to which he replied no one was available. I then attempted to use the “Live Chat” feature but I was rejected stating all their ‘Chat’ associates were busy. The transition from Foster@Smith for Rx has not been seemless.
I ordered meds for my dog on March 16th. I tracked shipping and there was none. I called Petco and I was told my vet had not faxed the prescription. My vet said they did but they will do it again.Petco still has no knowledge of this fax and my dog still has no meds. I called Petco and was told that an email will be sent to the Pharmacy and that I should hear in 24 to 48 hour which is un acceptable. I will never order from Petco again. I never had this problem with Dr. Foster and Smith. I also confirmed that my vet re-faxed the order and Petco still does not have it. There are some real issues at Petco and when I get my order, there will never be another one. John Petruso
I needed a dog crate Ave I would get 10% off if I ordered online and pick up In store. I ordered the crate and while trying to change the ship to my address to pick up in store I hit the order button. Thought ok usually you have another confirm button but nope. So I called customer care since the order was just place to see if I can just cancel the ship part and be able to pick it up in the store since I need this item now and not in 5 to 7 days. Order couldnt be changed or cancelled. I will never ship again this company is the first time I was not helped in something that was very simple all I want to do is get the crate from the store and not have it shipped. Surely there is a way to fix that.
The only reason you get 1 star is because 0 was not an option. My credit card company sent me a new card and I am out of dog food, I get repeat delivery and have for years. I have spent 1 1/2 hours on hold on the phone and then the person that finally comes on doesn't speak English. I pushed 1 for English and get someone that doesn't speak English. Terrible customer service!!!!!
Yesterday I tried to order some medication from Petco after they merged with Dr.Foster and Smith. I was told that my vet who has been in practice for over 15 years at their current location was not in Petco's database and therefore it would take at least 48 hours to have it put in the database. The would not even to begin to process my order until this happened. I asked to speak to a supervisor and waited 15 minutes and was then told a supervisor was not going to be available and would contact me in 48 hours. For a company that is supposed to have your pets best interest in mind they really didn't seem to worried about my pets medication. If two companies merged together then the current customers information should be included in the merger for ease of their customers. I have used Dr Foster and Smith for many years and never had a problem, one time with Petco and it was horrible. I have decided to go with a different company. I will never use Petco and discourage others as well. If this was two human pharmacies I doubt these would have been same issues. Care for your pets, I doubt it Petco!!
If I could give 0 stars would for sure! Just waited over 4 hours for a vaccine clinic at the Petco in Carrollwood Fl. VEt 2.5 hours late, then another 1.25 hours to speak with the check in person, who then revealed rules and costs never revealed! They wanted me to come back again in a month, after paying up front, to get one of the dogs shots because was 1.5 lbs under their limit. Got all shots same day for years at real vet!!! Waste of time, rude staff, and bait and switch!!!!!!!!!!! Never again!!! Dog still needs shots and spent almost 5 hours trying.
Go to the store just look at thing filters a worker putting out thing start talking by the way how big is your tank I said 10 gallon walk way talking to him self not a thing do you help something how did he get the job he should get help I will not go back
Today, 3/14/2019 I went to have my 3 dogs nails trimmed at the Petco in Antioch. I called ahead to ask if it was a good time to get my dogs, plural; nails trimmed . She said yes and I said when I would arrive. Upon arrival I was told it would be 20 to 3o minutes and that I should have told her I was bringing three. Ok. Thirty minutes later. My dogs are getting a little anxious by now. She was so inept and impatient I had her stop the first one. The second, a 6 lb Chihuahua was squealing , in pain ?, she covered one ear and yelled Jesus. FUCK! She brought him out and said if you're not comfortable with me doing their nails I won't. Mind you, through all this I had kept my cool and was just trying to get it done. I said, " its ok go ahead." She said ,"well you've got your hand on your head "And then she mocked me by putting her hand on her head. That's when I told her, " you know I can hear what you're saying in there." Then she goes into some speech about how she doesn't get paid for nail trims and how this is taking her away from her other dogs. It's not charity . I pay ten dollars each for a trim and I tip. I really don't need to hear about any of that. It had nothing to do with me. I have been there when it didn't take 10 minutes to do all 3. My other 2 are less than 20 lbs. She was just taking out her frustrations on a 71 yr old woman because she's a bully.
I brought my 13 week Dalmatian puppy in for a simple bath and blow out grooming service yesterday and I was ultimately disappointed. First off, I brought Gemma in because she gotten pee on her tail and back legs so she was a little yellow on her rear end, after the grooming service she is still a bit yellow on her tail and back legs. Secondly, Gemma has an indented vulva so urine builds up around it and I am sad to say that after the bath it basically looked the exact same as before the bath. And thirdly, I was told she would be ready in just under an hour so I came back to pick Gemma up about 50 minutes later and the lady said she would see if Gemma was ready and went to the back and got her but Gemma was dripping wet and extremely cold, the lady proceeded to blow dry her for a few minutes and then gave her to me only sadly Gemma's legs were still soaking wet and she was shivering but this being my first grooming experience I did not know if this was normal or not so we left. Keep in mind I was about 10° F yesterday so Gemma was extremely cold and uncomfortable as soon as we left the store. Overall very unsatisfied and disappointed and if this is not addressed then I will certainly be looking for a new groomer to give my money to.
I would like to inform PETCO that today Sunday February 10 I had a very bad customer care experience at one of your stores at Westchester Commons in Midlothian, Virginia.
At around 2 pm I went to the store with my 2 young children to purchase a few new pet fish. My son has a bottom fish feeder and he wanted to buy a similar type because it has been very easy to care. When I asked the employee that was working in the pet fish area (I realized later that she was also the store manager) what type of fish would she recommend to purchase, she suggested that I tested my fish tank water before purchasing any new fish, since I mentioned that some died in the past (we have had the fish tank for over 6 years and we had some Beta fish that died). When I asked her again if she could describe or recommend any easy care fish, she repeated the same thing and continued working on what she was working on that area and declined to provide me with any information in regards what type of fish I could purchase or how I could come back with a sample of my water to be tested.
So me and the kids went and figured out on our own what type of fish to get, and when we made our choice, another store employee got the fish for us. When we went to pay for the fish at the cash register, one of the store employees took the price note abruptly out of the employees hand and told her that we were not allowed to purchase the fish. She raised her voice to the employee and mainly to me and told me in a very rude way that I could not buy the fish because I told another employee that all of our fish died and that our fish tank was not treated within 48 hours prior to our purchase. When I asked if this was a new rule or a new policy for customers that wanted to buy new fish, she said that this rule has been always in place and that it is part of the store policy.
That employee and also the store manger who came out again to reiterate the same policy, made me feel very embarrassed and got my child very upset since the fish were taken out of his hands. She thought that we were not prepared to have the new fish but instead of educating us on how to get our tank prepared or how to treat our water before putting our new fish, she decided to strictly and rudely inform us of the store policy and made us look incompetent in front of all the store customers.
I hope the store addresses this issue with that employee and her manager, because that is not how customers like to be treated. I understand the fish buying policy to ensure that customers provide the best care to our pets, but I felt very embarrassed for the way I was treated.
However in our way home, I decided to use this opportunity to discuss with my children what was right and what was wrong to learn and grow from that bad experience. But I am now afraid to go back to that store and deal with that same manager again. I hope PETCO can ensure me that this type of customer care will not happen again, otherwiseI I will not go back to that store.
Was checking my dog at Cedar Park Petco last weekend, and a tall lady named Mika was checking in for me, she seems like she didn’t know anything about grooming, ask me some questions made me really uncomfortable, seems like she has no experience at all. Till later other lady shown off, she told me she is my groomer, I felt more safe after she told me. I recommend that tall lady Mika needs more training for asking customers grooming questions because all her questions and talks made customers felt not safe and uncomfortable to leave my puppy there. Hope Petco will taking care of this problem.
order for $170 ---no one at petco knows where it is I get a different excuse from them each time I call (4 times)
I had requested a total full refund and did not recieve it back in my bank account. i chatted to an online person and was told specifically that the money would be put back in my bank account and has nothing been done yet . This has gone on this December the 4th and i do not appreciate any of it, i will not ever buy online again.
I signed my puppy up for training classes. The Killlingly CT store cancelled classes and didn’t even notify me. I also bought things and wanted to return them but they couldn’t be bothered saying that they could not be returned due to company policies. I then went out of my way to go to another store and was able to exchange the items for things I needed. In the meanwhile I cannot get my puppy trained without going out of my way. Private classes are not good for me because I am retired and cannot afford them. My puppy is now mean and will not listen to me.
Just picked My dog from Your Warren Michigan store
Over the phone I was given a price $25 for a wash only
when I picked up My dog I was told it was $34 they did more then wash Him
The Manager came up and told the groomer to remove $9 from the bill
The Girl at the desk was very snotty and was making a big stink about it
when I went to pay for the Dog wash the girl at the register said " I can't do this "
I have to get a Manger That was standing 4 feet away and had just Marked the bill $9 off
I think You should replace the cheer leader type people and hire Adults
When I got home with My dog He was still Wet and had something oily on his ear
My Wife cleaned it off and dried him with a hear dryer
My Dog Lightning has been coming to Petco (started as a puppy) for 6 years
I think We are going to a better Groomer from Now on
this Is very sad Robert J Fuerneisaen
took my poodle in for a trim mellissa worked on him she shaved him almost balled and cut him had to take him to vet for stitches he had 3 put in his leg.he did not get the poodle cut I wanted very dissipointed in her job she should not be in the business. will let others know of this and they will lose business over this.
took my dog oreo for regerler trim and they cut him had to take him to vet for stitches three of them pic attached and they shaved him never gave him the puppy cut I asked for one other time they burned his feet when shaving them the employe name is mellissa at the mc minnville Oregon Petco never dowing business with them ever agen.
I wanted to sign my second dog for training through Petco. I had my first dog trained there by a wonderful trainer.
I waited and waited and then walked around the whole store looking for someone to help me. One employee was helping what looked like an injured kid? And the. The only other employee I saw was the cashier who had. A long line of customers. I finally left without any information or contact with an employee.
Good morning. I ordered a 25 lb. bag of Merrick Buffalo/ Sweet Potato on Wed. July 11 and this still has not been delivered. Why does this take so long as I can order the same product, almost identical price, from Chewy and get next day delivery. If you can check, you will see that I spend quite a bit at my local Petco In White Marsh. Unfortunately I was recently in an auto. accident and cannot do any lifting. This is why I ordered the product. Rest assured, never again. I will order w/Chewy, NO MORE PETCO. Have a good day.
This is a complaint regarding one of Petco's employees at the Spring Hill, Florida store. Address: 7223 Coastal Blvd, Brooksville, FL 34613
As I walking into Petco today (Saturday July 7th) an employee was standing outside trying to sell something. She said hello and I said hello in response. When she tried to go into her speech on whatever she was selling, I said "No, thank you" and tried to continue to walk into the store. She followed after me yelling "I'm talking here. Hey, you! I am talking!" I walked inside and complained to a manager, who seemed very disinterested. I do not appreciate being yelled at and disrespected as I'm trying to enter the store. If this is how Petco employees are going to treat their clients I will never shop here again.
Racist working register at lower pottsgrove Petco called Peter! Refused to deal with my boyfriend or have any contact with him during our purchase, we bought fish had to return one . And everyone was so nice go to this store at least 2 times a week. But I will never step foot in the store again after the way this man treated my boyfriend last nite. Refused to interact with him and he was the one purchasing the fish
My daughter received a parakeet with cage and accessories as a Christmas gift from her aunt, within a few days the bird died, we took it back and received another parakeet and again within a few days the bird died. We got books on parakeets PRIOR to her aunt purchasing her one, and we did all that we were told to do, and not do. I called and spoke to a manager, after attempting to get someone on the phone for a few days. I explained the situation, and said it was traumatic for a 10 year old to have 2 pets die in a short time, and the items were "gifted" so I was not looking for a monetary refund, but I would like to return the dead bird with cage (cleaned and disinfected of course) and she said that would not be a problem. We go there the next day, and we are not allowed to return the items, we were allowed to return the dead bird, but not the cage, and were told we were not allowed to purchase anymore animals, she was looking at a guinea pig, which she has had in the past, and took very good care of it. Not only were we made to feel like "killers" we were obviously lied to when the MANAGER we spoke to said we could return the items for store credit and then to insinuate we somehow killed these animals for what pleasure? So now my sister is out $80 and my daughter is without a Christmas present. I am sorry the birds died, and while I do not see how we could have contributed to their death in anyway, as we followed all "rules" of having a parakeet, but to tell me one thing over the phone and then to drive all the way there to be told something else, and then banned from purchasing another animal is pretty lousy. If this was explained to me over the phone, I would have probably still been upset, but not as mad as made to look like a complete idiot and "killer" in the store.
After complaining and complaining for over four months I today had enough; we had repeat deliveries that instead of taking 2 to 5 business days to receive we got our order (repeat) of 12/04/17 today (12/14/17)...NINE working days. This has been the trend for as I mentioned over four months so we canceled three repeat deliveries for different products and split them up with Pet Flow and Chewy. We have repeat deliveries with Chewy for over 2 years now and every two weeks our order is on-time and on-schedule, no fail; TWO business days, ALL THE TIME. Pet Flow has advised us that they are as well 2 days and since we are new to trying them out they asked to let them know if something goes wrong but we should be just as happy with them as we are with Chewy. Speaking with Petco again today they had all sorts of excuses, including Black Friday and November deals, etc, etc but when I asked them to check my file and the frequency & length of time we have been complaining about the manager said she did not understand why this was happening and agreed they (Petco) have a bigger problem that needs to be investigated and she would pass on the information, meanwhile she apologies but just can't do anything about it and it appears, by my file/account, it just keeps happening. No 2 -5 business days, they are 5 - 9 business days, so your repeat order of every 2 weeks ends up taking a month which is completely unacceptable so as I said above, we have had enough of missing our deliveries and complaining and getting nowhere and we canceled all our business with Petco and moved the products over to Chewy (Mr. Chewy, they are so wonderful this company) and to Pet Flow (which we have not dealt with before but the customer service person was at least informative and helpful and polite)....will C how this all works out but too bad for Petco, guess they got too big and the big guys don't know how to accommodate for growth; need to hire a good problem manager to help them find and fix their shipping & delivery up.
On September 21, 2017, we took our Labradoodle to Petco for grooming - Store #596, 1000 West Valley Parkway, in Escondido, CA. The store was beginning a remodel. About 2-3 weeks after grooming, our dog started feeling ill and bleeding from his urinary tract. We took him to the vet. He was diagnosed with a urinary tract infection and an anal gland abscess. After $1,000 vet bill, he got slightly better with antibiotics, then felt ill again, bled more from his penis. Back to the vet to learn he suffered from an abscess in his prostrate this time. After another nearly $2,000 vet bill, we are headed back Tuesday for another ultrasound, and another $1,000 vet bill. The vet thinks that the bacterial infection was caused by poor hygiene and cleaning methods employed by Petco during grooming. The bacterial infection was spawned by dirty bath water shared by another dog, after our dog's anal glands were expressed then dipped in the tub for bathing. Petco is responsible for our dog's illness.
Twice the Grooming Manager at the Dickson, TN store has groomed my dog. The first time it looked like a child did it. I had to use my clippers to do it myself after paying $70+ to have it done professionally. Friday 12-1 she groomed him again. His ears were still oily from ear drops I had given him, his paws were still dirty. I couldn't tell his face had been trimmed,ears, belly, legs and paws/ pads had not been touched. I pad $75 for nothing. What happened to the groomers that we're there???? I have taken my dog there for grooming since the Dickson store opened. I won't be back!
I bought a kennel that was worth $160 because I needed one that day. I bought another online at petco for a cheaper price to return the $160 later. I went 1 day after the 60 day policy. ONE DAY. I’m a masters student working on my thesis and 2 different jobs. I did not have time to go. Aaron a worker at petco said your return policy was 30 days. Aaron obviously doesn’t know the policy or needs to be retrained. Additionally, the fact that it was one day i was late and I still bought another kennel from your company is completely rude and terrible customer service.
We have been taking our dogs to Petco for grooming for the past several years. I called on a Tuesday evening, 9/5/2017, to make an apt, a gentleman took my name as he said the grooming closed at 6, although the store dn close till 9 pm. the next day a lady called from the grooming salon. she was rude from the outset. she indicated that she needed to let me know that to take my dogs there, it was going to be $15 more per dog because I had been undercharged. I told her we'd been paying the same amount for years. she stated well, then, I'd been getting a real good deal and this was district wide, that they had been undercharging. I told her I'd like to see written proof of this change when I came in, but that it was fine I still needed the dogs groomed. she then told me that I wasn't going to get "Jennifer" either, and she could see from our grooming records that's who usually groomed our dogs, and that I could just take the dogs to bloomingpaws salon or vet clinic as that is where Jennifer went. I told her first, I dk who Jennifer was, that we were not in the habit of asking for any particular groomer, and that secondly, I did not think petco would appreciate her referring her business down the line. I told her she sounded a lot like the person in grooming who had spoken to my stepdaughter recently, quite rudely, and had told her she could not be employed at petco in Bloomington bc she didn't live in Monroe county, Indiana. I told her had there been an ability to sue petco for that discrimination, I would have advised my staff daughter to do so, but that it was not a protected discriminatory basis. she then told me that she did not feel comfortable grooming my dogs and hung up the phone on me.
I called back and spoke with the manager, mark, who said he would look into it and call me back. he did not return the call. I explained to him one of my dogs came from a rescue and that I did not want to disrupt where he was groomed. I told him that even though my stepdaughter was now a groomer, I did not want to disrupt him or upset him by taking him to a different location. I stated, however, I did not want this lady, who's name was Tasha, grooming my dogs. I provided my daytime number, which has voicemail, but I have no missed calls or voicemails from Petco.
This treatment of your customers is very astonishing. Your grooming staff member called me with a clear intention, for reasons unknown, not to groom our dogs. Your manager allowed this treatment and failed to respond after indicating he would do so. He stated two groomers had quit and they were shorthanded. I think you have some serious management and customer service deficiencies in this store that need attention. My dogs have been there for grooming I would say for at least five years and we have not had any issues beyond minor scheduling things. Again, treatment of me by your staff manager was astonishing, and being told to take my dogs to another grooming salon by name was simply incredible.
Rita Baldwin Priddy
2406 N. Warren Road
Bloomfield IN 47424
812-854-6901 daytime number
On 12/9/16 I went to your Hillsboro Oregon store to buy chicken halo can dog food. They only had 2 cans. One looked old so I looked at the date. It was 1 1/2 years past date. Took it to the manager and she gave sob story and she was tearing part of the label off. Today 12/10/16 I went back to she if they had more. Only one can was there and it was the old can from last night. I took to manager and told her I gave it to a manager last night and I just found it on the shelf. I told her that I was taking pictures of this can and will be contacting someone. They know me well but will not be buying food at your store any longer.
I am filing this complaint because of what was just witnessed in the Wheeling petco in wheeling West Virginia. I was just recently in the store browsing around the store when i realized that there was a hamster that was in very bad condition. His eyes clogged shut with puss and his foot was swollen and he was clearly walking with a limp. I am very disappointed by the lack and care for the animal. He was in desperate need for help that the store refused to give him.
I signed up for their rewards program in 2015, a part of that program is listed pets get an email for their birthdays. This email usually includes free treats and a percentage off any purchases made within a certain amount of time. I signed up in June. The rules state that any pet listed within 6 weeks will get their reward. Not so.
The first year, Bacardi was skipped, so was Junior. That's what got my attention, Junior and Princess ARE SIBLINGS!!!!! So, obviously they should both get a reward at the same time. Only Princess did. I complained to customer service via email. It took about a month of back and forth emails, but I finally got some kind of reward for the pets that were skipped. Come December and Stupid got his reward. So I thought, ok, it's fixed.
Enter 2016. I went to Petco on my Birthday in July and remembered about the rewards program. I realized that both Baby Cat and Piko had birthdays, yet, no reward. It took me 2 chats and about 6 emails to get any kind of solution. Supposedly the last person I emailed sent my issue to their tech team and it was going to be corrected. Bacardi got her rewards. Now it's October and guess what? This year Junior got his rewards but Princess did not.
This program is Petco's creation, not mine. I am not being greedy, Hawaii is very expensive and so is Petco. They created this program, they need to honor it or discontinue it. They need to do what they promise. If they are going to try and be sneaky and shaft pets here and there to save money they need to be a little smarter and not ignore 1 sibling, that makes it obvious.
I had the email address of the person I was dealing with last time. His name is John L., supposedly he is the Customer Relations Coordinator. So I emailed him thinking he would be aware of my situation and know what to do. He ignored me once, he ignored me twice. It has been 2 weeks since I contacted him. My job requires that I respond to every email within 24 business hours, and I don't even deal with customers. Guess Petco doesn't give a $@#% about their customers.
I am thinking about sending a letter to their corporate offices, but from what I read it won't do any good. Guess I will just stop shopping there. My dog loves to go inside the store and walk around, but that doesn't mean I have to buy anything. Good thing we now have a Pet Smart in Hawaii....they are about to get LOTS of business!
I am absolutely disgusted by Petco in Muncy and the way they house, treat and care for their animals. They never used to be this way as far as I can remember. Yesterday during my visit I saw a very sad, matted, and malnourished and neglected female chinchilla hiding in the back of its hut. It was the only one in there, tuffs of hair sticking out of its fur all over, no dust bath visible which is essential for their health, and it was evident it wasn't receiving dust baths due to the condition its fur was in.
Not to mention chinchillas like to climb, need plenty of space to jump around and ledges to sit on and wood to chew. That chinchilla had nothing, surrounded by glass with little holes on top of the cage. It didn't even budge nor really even open its eyes when I made the sounds that chinchillas normally respond to. They wanted $199 for her no less and in that condition!? Ridiculous! Now on to the birds, they were in the worst condition of all. They continue to hang at the top little screens of their small enclosures begging to be let out. Screeching for help. One bird was so scared and so stressed from being in that tiny little cage that she was picking the front of herself (breast ) so bad she was bleeding and she had pink diarrhea like splatter all over the cage walls. She was tattered and looked withered away to nothing, barely any feathers left on her body.
The ferrets and hamsters weren't as bad, but the crabs were killing each other and the fish were crammed together. .some alive swimming with the dead ones.. not even bothering to remove the dead ones for the sake of the little kids coming to look, and its not good for business. I walked out of there nearly in tears. And those poor birds, 700-800 dollars a piece. I know no one will adopt any time soon so they are stuck. They don't even have proper enclosures for these animals. It is absolutely sickening. I am officially boycotting Petco and they will not receive my business again.
I purchased a can of their new food, Whole hearted, and noticed it says on the label Made in the US with globally sourced ingredients. So I first tried a chat and the rep said she couldn't find the info. I then called and the rep (whom I could tell as with the live chat rep was in another country) and told her I didn't think she could access the info as the live chat rep couldn't. She must have felt challenged and found a some info for me. The lamb is from New Zealand (ok by me), other ingredients are from US and Canada (ok) and as she's reading I hear the alarming Choline and some other minerals are from China.
I hope to save other dog owners from using this food on their pets as I don't do Facebook I am trying to alert others. I hope this helps other pet owners from poisoning their dogs. I did contact Dog Food Advisor as they give it 4 stars and hope now that they are aware will change their rating. It should be interesting to see if they do. I know this site relies on the manufacturers for their ingredient reviews but now that I have alerted them I will be checking back in a month to see if they change.
I went to get cat litter and wet food. I had a coupon for the wet food. I pulled my cart to the side to see if I had a coupon to load onto my card. The cashier (Dan) walked up. I said politely, "I'm not ready yet, looking for a coupon online". He ignored me, grabbed my cart, rang up the items, and went to the register. I had told him I wasn't ready yet. I walked up to the register and told him, "I was looking for an online coupon". He said very rudely, "Let me see your phone!" My lock screen was on, so I was in the process of clearing it. I was getting irritated that he had snapped at me already. "I told him, never mind the online coupon. I had a coupon for the canned food. Did you use it?". Everything he said was in a very rude tone. "No, I didn't see it."
He sighed loudly and rang it up. My debit card wouldn't work, so he tried to grab it from me. I didn't even ask him to run it, so I tried it again. It worked. The lady in the other line looked at me like she was embarrassed for him being so rude to me. I asked another employee if I could speak to a PETCO customer service manager, the one that was rude to me. I told him, "You were very rude to me." He said, " You were eating your sucker, and moving slow, and your coupon was underneath your can". I told him I wasn't even ready to be rung up and that if I wanted to eat a sucker, that was my business. I told him I wasn't the even in line yet! He was rude to me, then blamed me when I complained.
He was without a doubt, the rudest person I have ever dealt with at any store. If there was another Pet company in my area, I would NEVER shop there again! This isn't the first time I have had someone at the register be rude to me. Some of the employees are very helpful and polite. The rude ones ruin it.
I purchased a second collar at Petco about a week ago made by the company Bond & Co due to my male cat that has been escaping outside. I bought the first one about a month ago and had fallen off of him and got lost. The new collar has been worn a week and has already been falling apart. I bought from the company again because I felt the quality was good and would be comfortable for my cat. Unfortunately, I do not have my receipt but would like a refund or a replacement. My Petco number is 9516659908.
I've gone to the Apple Valley Petco a number of times to get things to add to our fish tank. Whenever this one kid works he simply won't sell us what we ask for (based on a recommendation from our previous visit to Petco). Tonight we tried to buy a snail for $1.99 - "nope I don't think that's what u want" apparently what we want is a fish they don't have which might be in Wednesday. Not helpful. Sell me a snail and let me go on my way. The last lady said we need a snail. Everything else the lady said is true. This kid has turned us away 3 times now - doesn't Petco want to sell things?
I bought a cat tree from PETCO. It was very cheaply made out of cardboard, with the post holding it up made out of crappy cardboard. I called the PETCO customer service and I spoke with France ID # 7285790. France told me to bring the cat tree to my local PETCO in Snellville, Georgia, and that they would give me a replacement cat tree. So I brought the cat tree to the Snellville, GA PETCO. The Snallville, Ga manager in charge admitted to me that they had promised me a replacement cat tree, but they were not going to replace my crappy PETCO cat tree with another one because they thought I had bought cat food.
This crappy made cat tree had the PETCO name on it. I even tried to nail nails to the posts to try to keep them holding the tree up. The tree fell apart. They blamed the age of the product as to why it failed, claiming they stand behind their products for 90 days. 90 days? Really? Does PETCO expect me to buy a new cat tree every 91 days if it is poorly made? PETCO makes crappy products, lies to their customers, and they do not stand by their products.
I'm filing this complaint against a woman named Paige at the PETCO store in Lewisville TX, on 201 N Summit St. Store number 441. This woman is about as unprofessional as it gets, and I really wish I would've gotten her last name. She was blatantly raising her voice at an employee loud enough for the entire store to hear. Whenever you need to address a situation with an employee, you take them to the back and have a talk with them, you don't yell it out for the entire store to hear. Honestly this woman doesn't need to be in any type of manager position, or even working at this PETCO. Absolutely disgusting. I won't be going back until she is gone.
I am very disappointed by the discrimination I've experienced while at the PETCO in Austin, TX. I've also witnessed other customers being treated poorly and even employees. The store manager is a prick, he's racist, and sexist. Why is it none of the females or black people being promoted? I did some research on the company and found numerous others stories and encounters about discrimination at PETCO stores, and its very alarming the corporation refuses to do anything about it. There's even an documentary about it!
Today I went to take my dog for grooming at the new East Longmeadow store and when I got there they told me that they would no longer could cut my dog's hair. It was a complete waste of my time, in addition to that the employee and manager there were very rude about the whole situation.
Also, in the past I have taken her to another Petco store on Boston Road and I noticed that they mistreat the dogs by squeezing their legs and not caring if my dog would whine about it. That seems more like animal abuse to me. Dogs are supposed to be treated with the up most care, especially in a facility that's meant to be "pet-friendly". Never again will I take my pet for grooming there.
Went in for rabies shots and guy upsells me package for preventive health care which I didn't need and doesn't even do the rabies at all. I got back not knowing that happened and asked if I could get the rabies certificate I need for licensing.
Said sorry you didn't pay for that and now that we did the other shots he can't have the rabies shots come back next week and we can do it for free. I put my dog in pain for nothing. Stayed in the line for 70-75 mins before it was all done and that's all they can say! Fuck no I'm beyond pissed, disputing the charge, contacting corporate office and demanding my money back. Sunday's are my only day off and they think I want to spend it in there waiting, hell no!
I shopped at PetCo in Delafield, Wisconsin, on Wednesday, June 29th, 2016. I was looking for Milk Bone treats, in the small size, but in the larger size box, I did not see any on the shelves, and there wasn't a sales person around, so I picked up a jar of the Minis, Assorted, paid for that purchase and left the store. Later that evening, when I was on my computer, I saw a survey from PetCo, regarding my experience that day. I was truthful in filling it out, and did receive a call back, from "A Manager", who processed that he had 20 years experience in retail, and realized how important customer service was.
He claimed that the product I wanted wasn't out on the shelves, but was back in the stock room. Did I want to have a box set aside? I replied, that I would like two boxes set aside, and would pick them up today, July 3rd. I arrived about 2:00 PM, when the store was very busy. At that time there was only one cashier, but the "Manager" who I had spoken to, over heard my request. He ordered the only other cashier to go to the back, and retrieve my two boxes.
They were not what I had ordered! I drove 25 miles for nothing! When I got home, I did research,. whether Milk Bone actually did make that size, I had seen it somewhere, but perhaps..
After taking my Cocker Spaniel to Petco on Chagrin in Beachwood, Ohio for the past 8 years. We were called and told to come get our dog and never bring her back. The young lady cut 1/2 of her hair and said Princess bit her. We didn't see a bite and she pick Princess up to hand her to me. So our dog is half groom and half not.
I made an appointment to have my dog groomed. When I called, I told the technician that I had an English Springer Spaniel and that he had never been groomed before. I told her that he is 7 yrs. old. She asked if I wanted him shaved or groomed like a show dog. I said not shaved and that I had a picture. She said great! I live over an hour away and was never told that there could be an issue with his grooming. I arrived at 10:05 am the next day. One technician was on the phone, the other was talking to an insurance agent, in the store, about an accident she had with her car. After about 5 minutes, the technician started taking my information and at that time I gave her the picture. I knew then that there was going to be an issue because after looking at the picture, the technician asked how short I wanted him cut. My response was...like the picture.
She insisted that I chose a length from the samples, so I did. Still thinking that she should just use the picture. Then she said that if he gets too stressed, she would have to call and I would need to come back. I said, he would be fine. He just needs to get used to the new environment. I left the store at 10:22 and was called to come back to get him at 10:32. On the phone, I asked what happened. The technician said that he was drooling and had "pooped" and he was too stressed for her to groom him. I asked that she give him a drink and a few minutes and that he would fine. He is healthy, had been to the vet within the past 6 months and has no issues.
She said no, she would not groom him. When I came back I expected to see a very upset dog. He was fine. I asked if he was aggressive and she said, no just drooling. Then, she proceeds to tell me that she ran the clippers down his back. He looks awful. He has a big tuft of fur on his shoulder and nothing is blended from the back to the long fur down the sides. I would think that a trained technician could have worked longer than less than 10 minutes to make my dog more comfortable.
Or, if she thought he was stressed, at least take a minute and fix the mess she created down his back. I wasted my entire morning, wasted gas, and now I will have to use another day to have someone, who actually knows how to work with dogs, fix the mess she made of my dogs coat. I had the feeling that she expected (she was not who I spoke to on the phone) to shave him and did not actually know how to properly groom a Springer. The technician works in the store in DuBois, Pa. Her name is Kerry.
Greenwood, SC have been a frequent shopper of this particular Petco since it's opening. I've usually encountered nothing but pleasant shopping experiences however, this time, I was met with unnecessary criticism. I had entered the store to purchase supplies for my pet snake who was snuggled up in my pocket book and asked an employee about her opinion on different types of branches to support his weight. She was very helpful as usual, but when walking up to the register, I overheard her speaking to another customer in whispers about my body odor and how I shouldn't have a snake.
I suffer from a medical ailment that prevents me from wearing deodorant. My personal hygiene should be NO indication of the care my pets receive. This was highly unprofessional and very offensive. I do NOT believe that she should be terminated for such a slight breach in judgement. I do not believe any rash action should be taken. I do however believe that additional sensitivity training would greatly benefit all employees, as I'm sure that there are many more customers with embarrassing medical issues such as mine.
A rescue group, Texas Boston Terrier Rescue , had their van blocking the access to two handicap parking places as well as the access ramp to the sidewalk when my mother, who is disabled and I arrived. The van was off with all of the dogs inside while the " rescue " guys were setting up. I contacted them and they were rude and unapologetic and suggested I should volunteer so they could unload more quickly. There were plenty of regular spaces open at the front of the store. Next time I will contact the police. Your employees could clearly see the van but did not ask them to move it. I was very upset but did not want a confrontation while my mother was present. I have contacted several media sources as well as my contacts on social media. I hope this doesn't reflect your attitude towards the disabled as I would then have to take my business elsewhere.
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