Norwegian Air Customer Service
Rated 1.23 of 5 Stars
Based on 22 Complaints

Contact Norwegian Air Corporate

Toll free phone number: 1-800-357-4159

Norwegian Air Shuttle ASA is the 3rd largest low-fare carrier in Europe and services include Europe, North Africa and the Middle East. The company is traded on the Oslo Stock Exchange. With a fleet of 109 there are 416 route and employees number over 4,000 (2014).

If you have a problem with your Norwegian flight, call 1-800-357-4159. To find other Customer Service options look here. To contact CEO, Bjorn Kjos by postal correspondence, address you letter to him with Norwegian Airlines, Diamanten Building, Fornebu, Norway.

Norwegian was founded in 1993 by Bjorn Kjos. Norwegian has received numerous travel awards, recognition and ‘best of Europe’ titles throughout its brief history. Regardless, some past customers have set up their own Twitter hash tag #neverflynorwegian. The negative social media may be due to rumored plans to make a ‘less than $100 Trans Atlantic flight available in 2017. Social presence may be found on Twitter and Instagram.


Experienced poor service? File a complaint here!

Norwegian Air Contact Information

Report complaints to corporate and get satisfaction

  • Norwegian Air headquarters address

    • Oksenøyveien 3, P.O. Box 115
    • Fornebu, Norway
  • Company website

  • 1-800 phone number

    1-800-357-4159
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day (online)

Browse reviews of other Airlines



Top Norwegian Air Complaints

Browse more than 22 reviews submitted so far

20

This is my third attempt at registering a complaint. The other two times a popup box said that message could not be loaded at this time. Typical.

My wife and I flew from Austin TX to Gatwick, London on Norwegian Air Flight 7182 on Tuesday, May 21 and returned from London to Austin on Norgwegian Air Flight 7181 on Thursday, May 30. Outbound we flew Business, return coach. The difference in price between Business and coach is quite a bit and we expected that the increased comfort and amenities in Business would be worth the difference in fare. Nothing could be further from the truth. Yes, the seats were wider in Business, but that's about it. The armrests extended so far into the leg area that when my wife, all 4' 11" of her, wanted to get into the aisle she had to crawl over me. Boarding was a joke as all passengers were invited to board at the same time. The food was indifferent although the plastic cutlery was a nice touch. It was not what we expected. The return flight in coach was actually easier. The seats were smaller but access to the aisle was easier and we still had to good fortune of plastic cutlery. Oh, screaming babies in both business and coach made our trip especially nice. Needless to say we won't be flying Norwegian Air again and we will make sure via FaceBook, Snapchat, Email, Instagram and any other social media we can find that all now how special our time with you was.

20

We upgraded to Business Class on Norwegian Air UK Flight 7182 from Austin, TX to Gatwick Airport, London on Tuesday, May 21. We flew coach on the return flight, Thursday, May 30. Our experience flying Business was disappointing in the extreme. No priority boarding (all sections were called to board at the once.) The only discernible difference I could see between business and economy was that the seats were wider and that was about it. The consoles containing the viewing screens extended out into the leg area to the extent that my wife, who is all of 4' 11" tall, had to crawl over top of me to get to the aisle. It was actually easier to leave our seats in economy than in Business. The food was, well, indifferent, and there were problems with crying infants both outbound and return. The price difference between business and coach was considerable and not nearly worth the cost of a wider seat. We travel to Europe regularly. This will be our one and only experience with Norwegian Air and we will make sure our friends know of our less than enjoyable experience.

Sincerely,
MIchael Heil
Mary Lieberman

20

We upgraded to Business Class on Norwegian Air UK Flight 7182 from Austin, TX to Gatwick Airport, London on Tuesday, May 21. We flew coach on the return flight, Thursday, May 30. Our experience flying Business was disappointing in the extreme. No priority boarding (all sections were called to board at the once.) The only discernible difference I could see between business and economy was that the seats were wider and that was about it. The consoles containing the viewing screens extended out into the leg area to the extent that my wife, who is all of 4' 11" tall, had to crawl over top of me to get to the aisle. It was actually easier to leave our seats in economy than in Business. The food was, well, indifferent, and there were problems with crying infants both outbound and return. The price difference between business and coach was considerable and not nearly worth the cost of a wider seat. We travel to Europe regularly. This will be our one and only experience with Norwegian Air and we will make sure our friends know of our less than enjoyable experience.

Sincerely,
MIchael Heil
Mary Lieberman

20

My daughter booked a trip from SanFransisco to Germany with your company and she took a carryon bag and a small bag/Purse that fit under the seat for her flight. She had no problem from SanFransisco to Norway, her layover. But when she went to board in Norway they told her her carryon and bag/purse was too heavy and she had to pay for it to continue on to Germany. Unfortunately I forgot to let her bank know that she was going out of the country so her card did not work and she only had US money. That is our fault and we should have been better prepared. What I have a problem with is the treatment of her from this point on. She was told she had to leave the bag and get on the plane. I was on the phone with her and heard the employees yelling at her to get on the plane or she would be left. I tried to pay for the bag over the phone and they refused my request. She asked if the bag could be shipped home or something and they told her it was going in the trash. She had expensive brand new shoes and clothes in there that they were just going to throw away. She asked if she could just get her shoes out and they said no. She barely had time to grab her passport and wallet out of the bag as they continued to yell at her to get on the plane. She was very upset and crying not knowing what to do. She didn't want her belonging thrown away but they only cared about getting her on the plane or they would leave her. I can't imagine such treatment of customers is tolerated by your company. She was so upset by it she had a hard time enjoying her trip and is very scared for the flight home.
As a mother I was furious listening to how they treated her and the fact that there was no other option other than throwing her belongings away. I would hope that you are concerned too. I don't feel I would be able to ever used your company for my travel needs after this.
Very unsatisfied,
Melissa Pulsipher
Medford, Oregon USA

20

Flight has been delayed twice, was told its my problem I cannot make connecting flight. I would rate this airline a 0. I was told by other airlines they do not and would not work with Norwegian. This airline is bogus!!!!!!!!!!!!!

20

Ref# WDAKXN

Checked in 3 hours before take off. 10 minutes before boarding at 8.45 we were told there was a problem. For the next 3 hours we were giving the run around on what was going on. Flight was cancelled at 12.05 am, leaving over 300 passengers with no option. Were told to call Norwegian. Response call back in the morning. Were told Norwegian would help book us on other airlines. On hold with them from one to two hours and when finally got to speak to someone, 6 hour lay over in Chicago was the best they could offer. Where is the CUSTOMER SERVICE!!!!!!!!!
Tried booking at this late date with other airlines, but the added cost was 3 times the amount. Broke the heart of a mother whose 95th Birthday was April 13th.
I will never ever ever use Norwegian Airlines again. When I called today for my full refund ( due to them ) I was told it could take 5-7 days. I will inform friends and family they do not know what they are doing and do not care about CUSTOMERS!!!!!!!!

20

I had flown with Norwegian to Europe twice in the past few years and was very happy with the price and service. So when I booked a trip to Israel I chose Norwegian. When we got to the airport I was told that I HAD TO WEIGH MY BACKPACK AND CARRY ON LUGGAGE. This NEVER happened on my previous flights. They were overweight. So I was forced to pay an extra $100 per flight to Israel( $100 from New York and another $100 from Stockholm). I was furious. I was using the same backpack and carry on I had used last year. Some airlines charge $25 or $50 for a checked bag. But I feel $200 is exorbitant! I ran into three other customers on my return flight who ran into the same circumstances. Needless to say we were all furious, and will think twice before using Norwegian again. So my $550 flight to Israel ended up costing me $750!

20

Please refund me money for all trip was horrible experience with you connection with Pobeda was delay om 4 hours because you have a strike and I was late on fly and I bought new ticket from Rome to New Jersey .Newark, NJ
(EWR) to Kaliningrad, Russian Federation (KGD)
1 Stop

Norwegian Air
Flight 7194

11:15pm
Tue. Dec 11
Newark, NJ (EWR)
12:55pm
Wed. Dec 12
Rome (FCO)
Economy

2h 15m Layover in Rome

Air 2000
Flight 864

3:10pm
Wed. Dec 12
Rome (FCO)
6:50pm
Wed. Dec 12
Kaliningrad (KGD)
Economy

Total Trip Time: 14h 50m
Change Flights
See Baggage Allowance Details
Return

Kaliningrad, Russian Federation (KGD)Newark, NJ (EWR) to
1 Stop

Air 2000
Flight 863

12:15pm
Fri. Jan 11
Kaliningrad (KGD)
2:10pm
Fri. Jan 11
Rome (FCO)
Economy

3h 30m Layover in Rome

Norwegian Air
Flight 7193

5:40pm
Fri. Jan 11
Rome (FCO)
9:30pm
Fri. Jan 11
Newark, NJ (EWR)
Economy

Total Trip Time: 19h 45m
Change Flights
See Baggage Allowance Details

RECEIPTS

Date
Receipt #
Amount
November 2 8, 2018
114934002
$727.84 USD
Total: $727.84 USD
< /table>
View Receipts

AIRLINE CONFIRMATION

Airline
Flight Number
Confirmation Number
Norwegian Air
7194
21298728_0
Air 2000
864
21298728_1
Air 2000
863
21298728_2
Norwegian Air
7193
21298728_3

Select your seats!
Be sure to travel in comfort and select your preferred seat online now. Avoid having to arrive at the airport early, and secure that scenic window or stress-free aisle seat ahead of time.
Select Seats

Peace of mind, at an affordable price.
Don't let your trip go south! Avoid the costs of travel mishaps like cancellations, medical bills, lost luggage, and other unforeseen events with affordable travel insurance.
Add Insurance

Need a different flight? No problem.
If you need to make changes to your itinerary, we're here to help. Our site lets you manage your booking online, where you can easily change flights at your convenience.
Change Flights

AIRLINE INFORMATION

Norwegian Air
Check-in Baggage Policy Contact

Air 2000
Check-in Baggage Policy Contact
About Us • Privacy Policy • Terms & Conditions

Reply

Reply All

Forward

© 2019 Oath Inc. All Rights Reserved

20

As the others just bad service all around. Contract employees at Gatwick who could care less. Inattention to detail and ignoring me even though I had the request light on. Wouldn't even serve us water as they went by. WAMOS caused us to buy another return because they made us delayed and missed boarding. I don't want this to become a novel so i'll just end it there. If the flight is operated by WAMOS AIR don't sign up for the flight.

Horrible all around experience.

40

Good afternoon,

I recently travelled with your company again to and from JFK.

My 10 year old granddaughter was with me and as we had an early morning flight, we had breakfast at the airport.

During the flight my granddaughter was peckish but I was amazed to find that hardly anything was available from the snack bar.

On the way back to Gatwick, we were rescheduled from a day flight to the red-eye which should have left at 10.30 p.m. We were slightly delayed which is not a problem, however after a nap,myself, my daugher (who was also travelling with us) and my granddaughter were hungry again. We had had dinner with my sister in New York at 6.30 p.m. in order we make it to the airport to check in on time.

Imagine my horror when we found there was not one thing to be had from the snack bar aside from overpriced drinks.

There were other children on the flight and I am sure they had the same experience. I do not like airline food, whats more I am not prepared to pay £25 each for the food offered. Luckily the lady who sat next to my daughter was not hungry and gave her her 'breakfast'.

I know you are a decent airline as I have travelled with you on more than one occasion. However, I find this completely unacceptable. You should not advertise your extensive snack bar when it is in effect, very empty.

I am taking my granddaugher away again to family in New York and I am really weighing up whether to go with another airline. They may be a bit more extensive, but you do get to eat.

Regards

Anne Wright
Reward no: 85384418

20

On Monday July 30th, our experience flying with Norwegian airline was terrible. We were coming from Rome, Italy to Stockholm, Sweden then from Stockholm we had our connection flight to Oakland, California. The boarding pass time was at 12:40 pm to Oakland, California but it was delayed for about 9 hours. We never received a notice that the flight was going to be delayed until we arrived in Stockholm from Rome. We did not have any lunch or dinner that day until we ordered on board the plane which we payed in American dollars.

20

Ref: Airline Conf. Q3KX5T, & Q2EBHW, Jul 13, 4:45 pm, Ticket 7045806264 and 7045806251 LAX to CPH, Seat 3C and 3A

On July 13, 2018, I flew Norwegian Airlines Business Class for the first time to Copenhagen with my friend, Beverly Shoemaker. Unfortunately, our TV monitors and the whole electrical system for our seats would not work. The flight attendants reset the system several times, but without success. They said our system was the only system malfunctioning on the whole plane.

This was upsetting because we couldn't see the flight info, watch movies, etc., and also had no way to turn our reading lights on and off. We had to wait for an attendant to come by.

The flight attendants were very nice, but there was nothing more they could do. They suggested we contact Norwegian Airlines.

I was very disappointed with the flight - my first time flying business class.

We would appreciate your attention to this matter and hope you will provide some type of compensation to rectify this unfortunate experience.

Thanks,
Marianne Guran
Beverly Shoemaker (bjshomaker@msn.com)

20

Ref: Airline Conf. Q3KX5T, & Q2EBHW, Jul 13, 4:45 pm, Ticket 7045806264 and 7045806251 LAX to CPH, Seat 3C and 3A

On July 13, 2018, I flew Norwegian Airlines Business Class for the first time to Copenhagen with my friend, Beverly Shoemaker. Unfortunately, our TV monitors and the whole electrical system for our seats would not work. The flight attendants reset the system several times, but without success. They said our system was the only system malfunctioning on the whole plane.

This was upsetting because we couldn't see the flight info, watch movies, etc., and also had no way to turn our reading lights on and off. We had to wait for an attendant to come by.

The flight attendants were very nice, but there was nothing more they could do. They suggested we contact Norwegian Airlines.

I was very disappointed with the flight - my first time flying business class.

We would appreciate your attention to this matter and hope you will provide some type of compensation to rectify this unfortunate experience.

Thanks,
Marianne Guran
Beverly Shoemaker (bjshomaker@msn.com)

20

TT booking reference is TS7VSI

I am booked on a flight from Nice to Copenhagen (D83641)and back again (D83642)

I have had a sudden death in the family and wanted to cancel my flight, partly out of good manners, partly to see whether I could get a tax refund. I wasn't even expecting a refund for the flight cost.

It has proved impossible to contact Norwegian, the call centre or the chat line are permanently engaged and the e-mail can't be sent because the address refers the customers to a Google Sales website.

I want to complain hat this airline ( others too of course) do not cater for distressed and bereaved customers - as if we were at fault for death..

20

I am writing to share very poor service on outbound flight from Oakland to Barcelona on 7/11/18. There was a delay of almost 5 hrs which resulted in having an expensive dinner at airport (60 $), missed connection to France, almost missing my 90 yr old mom’s bday celebration (almost left me and child hotel less at 10:00pm in Barcelona) and extra expenses incurred (expensive taxi ride, re-purchase bus ticket / 130 euros). When I thought the return would be easier on 7/21/18 we experience a 2.5 hr flight delay again (we were informed by the info board as counter clerk reluctantly checked us in and answered questions), no IPad for the 12 hour flight (there were in the outbound flight where we all slept!) no water btw meals even though I had purchased a meal plan, no access to reading light as the control are disabled. The Hi Fly staff was very embarrassed and told me 2 Norwegian crew were on board and would come speak to me. No one ever attempted to visit us at our sit during the long haul. Finally we waited another hour for our bags. Now that jet lag is setting off I am writing to ask what type of compensation you will be able to give as our ticket were not cheap charter tickets (like some of your other passengers). They were over 1000$ per person. I decided to go with your company based on your ads on good service and destination. I understood I had to pay to reserve sits, food. These types of delays are really disrupting and the service makes you feel like you are a lesser category of passenger. Thank you for your response.

20

I am writing to share very poor service on outbound flight from Oakland to Barcelona on 7/11/18. There was a delay of almost 5 hrs which resulted in having an expensive dinner at airport (60 $), missed connection to France, almost missing my 90 yr old mom’s bday celebration (almost left me and child hotel less at 10:00pm in Barcelona) and extra expenses incurred (expensive taxi ride, re-purchase bus ticket / 130 euros both). When I thought the return would be easier on 7/21/18 we experience a 2.5 hr flight delay again (we were informed by the info board as counter cleck reluctantly checked us in and answered questions), no Ipad for the 12 hour flight (there were in the outbound flight) no water btw meals even though I had purchase a meal, no access to reading light as the control are disabled. The Hi Fly staff was very embarrassed and told me 2 Norwegian crew were on board and would come speak to me. No one ever attempted to visit us at our sit. Finally we waited another hour for our bags. Now that jet lag is setting off I am writing to ask what type of compensation you will be able to give as our ticket were not cheap charter tickets (like some of your other passengers). They were over 1000$ per person. I decided to go with your company based on your ads on good service and destination. I understood I had to pay to reserve sits, food and bags which we did. These types of delays are really disrupting and the service makes you feel like you are a lesser category of passenger. The stress we experienced was paramount. Thank you for your response. (bus receipts are available upon request)

20

On June 17, 2018 my son, Ian Hopping, and I arrived at Orly Airport, Paris for our scheduled 20:30 PM flight to Newark. We arrived 2 hours and 15 minutes prior to departure to find a scene of chaos. The flight had been cancelled and we had received no notification. After speaking with several travelers, we learned that the flight had also been cancelled the previous two days. The agents were rude and unhelpful and could provide no information about when a flight might be rescheduled. In fact, different personnel gave us completely opposite information. After two hours, we were herded onto a bus to a hotel near Charles De Gaulle Airport. Again, information at the hotel was conflicting. We spent hours trying to reschedule a flight, much of it spent on hold. It wasn't until the early hours of June 18th that we secured a flight from Charles De Gaulle to JFK the next day. The two of us were on our laptops and phones non-stop and the experience was frustrating.
I arrived home to learn that my niece had booked a flight on Norwegian to Paris in August. She cancelled her reservations after hearing our story. I can assure you that I will never fly Norwegian again. I might suggest that better communication and more helpful, sympathetic staff on the ground would have gone a long way to make things better.

20

We were involuntarily downgraded from premium to economy on our recent Barcelona- New York flight. We were promised (via text, which we still have) a "75% Refund of the total fare paid for the trip." We filed this claim, per Norwegian instructions. The response was "You need to file a claim with Norwegian." So now we are in an endless loop of filing claim and being told the way to do that is to file a claim. In short, nothing is being done, and we are being ignored. Please contact Paul at 314-488-0394, or drpaulevensen@gmail.com.
Thank you,
Paul Evensen
Mark Barlow

20

Hi,

We spent 3 hours of our flight from Fuerteventura having to listen to young children screaming & crying, talk about stress & headaches at 2 am in the morning!
My complaint is not about the child or the parents, it is about the fact that after this many years airlines do not have any method to reduce this impact to other travellers on board.

You have advance warning on young families in flights during booking, why can the young families be placed in ejector seats? (no, sorry had to say it L.O.L)
Seriously though, can you not place young families together in one section of the plane & place sound dampening curtains either side of that section, to reduce the impact to everyone else? (Not too costly, minimally invasive on the build & helps reduce the stress your other paying clients have to suffer.)

Your thoughts?

best regards
Steve Hogg
steve.hogg@blueyonder.co.uk

20

I TRAVELLED FROM NEW YORK TO LONDON ON MAY17.INFACT WE SHOULD HAVE LEFT ON THE 16,BUT BECAUSE OF INCLEMENT WEATHER WE WERE CANCELLED FOR THE FOLLOWING DAY. WE WERE TOLD TO BE AT THE AIRPORT ON TIME TO CATCH THE 9AM FLIGHT WHICH NEVER SHOWED UP UNTIL 7PM AND DEPARTED AT 9PM.WE MISSED THE FAMILY REUNION ,WHICH CAN NEVER BE REPAID.WE NEED RESTITUTION FOR THIS. OTHER PLANE LEFT FOR LONDON THE SAME MORNING.OUR RESERVATION NUMBER IS . RWEXZ5 The airline is for a free flight. for a free flightAir UK DI 7016. Based on your policy we need an explanation for the delay on the 17th.as well as a refund and an offer for a free flight.
ALBERTINE WHYTE/ALFONSO WHITE
THANK YOU

40

Today, I took plane from Denmark to Berlin. Cause I am just 145cm tall, i cannot put my suitcase inside the overhead bin. Then i asked nicely to the flight attendant, she just said: you should find the place yourself. Okay, the other flight attendant then said: here got the place. So, we asked again to let her help us cause we are not tall enough. But, what happened? She answered nothing and just stood there and looked at us without smile. Like she looked us down! What's going on? Can flight attendant do that for customers? I have taken lots of different companies, this is the worst one. I felt discriminated. My flight no. DY3304 (14/10/15) to Berlin, depart at 16:00.

80

My experience with Norwegian Air is simply great. The main difference I noticed on the Boeing 787 was that it hardly felt as if I was on a flight. Food was served hot and fresh. There was a hot meal, a chicken and rice dish, served after takeoff. Cabin crew has been very helpful and pleasing to talk to. They are attentive at all times. Travelling with Norwegian Air was very comfortable and good. The flight was on time during departure and arrival. Well I didn't feel as though the journey was too rough. Had enough legroom space so it was not crampy. Seats were neat and tidy. A very good service and caters for my needs perfectly.

Have feedback for Norwegian Air?

Thanks for your feedback!

Sorry. Please try again later!