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Write for Us Netflix Complaints Continued... (Page 1)
154+ reviews added so far. Upset? Call Netflix corporate: 1-866-579-7172
I have been double charged since 11/14/2014 for two accounts created unknowingly under different email address' The total is $39.95 extra that I should have been refunded for. These accounts used the same credit card. Spoke with a rep who was not helpful at all, only offered one month refund. Told him to cancel both accounts and I will never come back to netflix. Will try Amazon prime and Hulu plus instead. Will also file a complaint with the BBB.
"Man on the Train" (French version 2002). Defective disc. Probably worn out. Did not play initially and continued not to after various attempts. Would like a newer disc resent to my account. It's a terrific movie and the results were disappointing to say the least. I receive two discs per week. Try again.
Netflix now has horrible shipping times for the mail order dvd plan. There is an extra 1-2 business day lag in dvd mailing time EACH WAY. I called Netflix numerous times and they are very aware of the situation yet tell the customer "touch luck". We have a long track record of 1 day mailing service each way, and in our local area, all of our letters still are making 1 day service sent to nearby cities in the region. They claim to be "working on the situation" but are unwilling to offer any solution for the long delays. I suggested (and they acknowledged many others have too!) , that in the interim they offer us single dvd plan members a two dvd upgrade for free until they can "work out" the mailing situation. They were not willing to offer any upgrades or even an extra dvd each week if I called them. They were professional and polite, but quite unwilling to do anything about the vastly decreased service we have payed for for a long time. I did not like this response to the many complaints online, so I cancelled our Netflix streaming and dvd services and told them to relay this to people in their company who might be able to address this in the future.
I would like to report defective DVD movies. "Man on the Train" (French) was a defective DVD. "3000 Miles from Graceland" was a defective DVD. Please resend both films. Thanks.
So I pay for netflix and when I was watching something they say that many people are using my account. I am using the account only me. Does anybody else have my password? Please explain
Im very upset to know Netflix took this show off. I guess they will taking all other shows off too. My mine reason for getting Netflix was to catch up on movies and shows like that. Guess i need to cancel my membership too. Its always a mess up something is going and doing great.
Apparently Netflix is not all about customer service. Unauthorized charges for Netflix services totaling $47.94 were made against my PayPal account over a 3 month period. First, the fact that 2 different accounts were opened and being charged to the same PayPal account each month did not raise a red flag with Netflix. Next, one of the accounts opened had not even been used. I was told by their customer service that they had investigated and determined that no fraud was committed.
The supervisor I then spoke with informed me that she could do nothing for me and to dispute these charges with my bank. My only mistake was not paying close enough attention to my checking and PayPal accounts. It is a sad state that a company like Netflix with a net worth of $2 billion needs my $47.94 so desperately. Personally, I will never use Netflix.
Since 9/15/11 Netflex has been charging us for streaming. I only discovered this because I wanted to change my plan. When I called to complain I was told a lot of people have complained over the past year. It seems that streaming was free for the first 2 or 3 years it was offered, which a lot of us seniors knew nothing about, then they supposedly notified us by email that we would now be charged for it unless we said no. Except a lot of us seniors knew nothing about streaming. Netflex will only give me back 1 month over charge credit. I am now trying to get my credit card to dispute the rest of the fradulant over charges. Please do all you can to get this complaint to the right people.
I am angry that netflix removed the series The First 48 Hours from my queue. I had no idea that was going to happen so I missed about half the number of shows.
Dropping shows that have been queued shows a blatant disregard for customers. This is further shown by not having any simple way to convey complaints. This type of service motivates me to seek alternative means of obtaining video entertainment.
My 3 year old daughter received a gift certificate at Christmas for a 6 month use of Netflix. Went throuh all the sign up process including entering a visa number to register. Last month my card was compromised and was cancelled. As I do not own a credit card now, Netflix sent me an email telling me my account was suspended as of April 1. 2012. I called cutomer srvice and spoke with agentleman who informed me even though I had already paid for the 6 month service with a gift certifact, I needed a new credit card so they could get authorization each month??? I told hi that if I got a prepaid credit card I would have to pay the fees on the card to get my already paid service, he said yes. I fundamentally disagreed with this. I asked to speak with a supervisor, "Shell" who reinerated same thing. I told her it is not right that we are required to pay to use a service that is already paid for! I asked her if I could speak with a manager, she said they are all gone for the day. I asked if I could get a call back and she said she could not guarrenttee that they would eve call me back!!! If my service is already paid for, why do I need to give them a new fortm of credit???
I have a streaming only account. With the implementation of the new streaming only system, Netflix has significantly reduced the number of movies available as compared to the combined streaming/mail in program. The results are a restricted number of choices, determined and changed by Netflix. I was watching a series and all of a sudden it was no longer available and the series has been off TV for over 10years......can't be because too many people were watching it!!
Why did Netflix reduce the number of available videos.....most of them of old, off air, or low viewership anyway so the mail-in crowd isn't going to be losing anything in the process.
I see this as another attempt to up the corporate profit margin because there is no real competitor to Netflix. Why couldn't Netflix just keep all the streaming videos it had in place before the organization boondoggle and as the mail-in videos lose interest to viewers or copyright and royalty issues are met, move these to the streaming only group. I intend to spread the word among friends re: the Netflix sorry service.
I have been watching Netflix on my laptop for quite some time with no problem. Now when I try to watch anything, it says I need to download Microsoft Silverlight Plug-In first. I do not wish to download this and I don't understand why Netflix would suddenly require me to download this. I am very disappointed in Netflix for forcing this on me. I pay for their services and I should be allowed to use them when I wish.
my netflix doesn't work right anymore, the words don't match up with the lips, everything isn't synced anymore, it goes in slow motion, and then fast forwards and then it freezes. It never works right. I tried uninstalling Silverlight and then reinstalling it. Still it won't work. I don't know what to do to make it work. I stop it I pause the show and restart it. I turned off the browser and restart it. I log out and re log in. I turn off the computer restart the computer. Nothing I do is working! What is wrong with your product? how do I get it fixed? if it keeps not working I will discontinue to use netflix in the future and withdraw my membership!!!
There are some shows, not movies, that I can view with no problem.... but ALL movies and most shows have a constant lag after about 30 seconds or less that takes place and the audio is playing normal while the video lags and is choppy. I am very unhappy with this because I have a brand new up to date computer and I shouldn't be having these issues. Please fix this issue Netflix or I to will be canceling my membership.
i really like if they cud at list update der system and their movies and series collection because most of them that are been shown on my playstation are either been old movie or old episode which have already watched so it either they update it or i stop paying them and i stop using netflix thnks!
Removing 2,000 titles, huh? And not just titles that no one cares about. All the old-school Nickelodeon cartoons, Trailer Park Boys, and hundreds of movies. The press statement said that these were the titles least often watched, which after reading the list can not be true. I pay to watch the things that I enjoy, that is the entire point of the service. Why would Netflix take that away, what part of that is a good idea? How on Earth is that customer satisfaction?
I'm furious to find out that after I have cancelled my membership with Netflix , they have still been charging me for a service I am not using , in sod cases double charge. I demand they reimburse me ASAP !
Netflix needs to stop charging me now for a service that I am no longer using, this is akin to highway robbery yes? I am so tired of not working with professionals who will take care of customer service in manner befitting a real company. When I cancel that means NO. Is anyone else having the same problems with Netflix?
When I signed up with Netflix a couple years ago, it was wonderful. The movie choices rocked and the tv shows were awesome. I hate the fact that we have to wait SO long for new seasons/episodes but I understand that they aren't allowed by those shows to do that until a certain amount of time has passed. I get that. I didn't sign up for Netflix to watch nothing but B movies! Why are the movies terrible anymore? B movies. I'm about *this* close to cancelling because I can't find a single decent movie to watch. I swear all we get is the straight-to-dvd-movies and horrid knock-offs of the real good movies. Chop Kick Panda? Seriously? Netflix is a joke.
I am VERY disappointed that you removed The First 48 series from instant streaming. I deleted all the episode from my DVR to make room only to find out that I couldn't watch it on Netflix anymore. Im very ticked at yall for canceling The First 48. That's the only freaking show i ever watch on there! Yall used to be good but now ur services suck and me and my hubby are going to cancel. The reason I ordered Netflix was to watch the seasons of the first 48 I no longer see it in my instant queue. I'm really close to canceling my subscription with Netflix there is no longer a need for it!
I canceled the acct first part of may did not check the credit card until last week when I discovered they were still taking the payment out of my bank account. They have refused to refund my money what can I do to contact Netflix?
I've been a subscriber to netflix for all but 11 months with there 2 dvd unlimited plan which is 2 dvd's out at once then when you send them back the same day they ship your next 2 , it takes 1 day to get to my areas local hub, over the past months i didnt have a problem until recently, i used to be to watch 6 movies/week now i'll be lucky to watch 2-4 per week as they wait an additional day to ship them out and if it falls on a saturday then 3 more days, i've tired of calling and complaining about it cause its doesnt help not one sticking bit.!!!! $11.99/ month unlimited is a farse and netflix are nothing more than ripoff artists.
So my wife and I get ready for bed, turn on the movie we rented from Netflix and on comes the previews which undoubtedly some consumers enjoy watching. We do not and after realizing we can not fast forward to watch the movie we begin watching regular tv. After 15 minutes of previews we tune back to our DVD to watch the movie we rented. Already qnnoyed, I pressed play and mistakenly pressed eject. Yes- I am waiting 30 minutes to watch my movie. Just give us consumers the CHOICE of watching the previews. After the price increase this is just another reason for us to move on past Netflix.
This is the last straw, tired of complaints about this company. They have done so much to lose my business...
my husband had canceled his account with netflix when the dvd and streaming services became seperate. i thought that after over a year why not try it again. i signed up for the streaming service only and was incredibly disappointed with the selections available. the first 10 items i searced for were unavailable, and i doubt i will keep the service. the titles i was searching for were not obscure, most very popular titles like nurse jackie, the soprano's, criminal minds, big love etc. i thought that i might have more luck searching for a movie, so i typed in my favorite actress julia roberts. i was shocked again to find how few titles were available, and none made in the last 10 years!!!!!! if netflix does not improve the selection of streaming titles availabe they will continue to lose more customers like myself.
There is a definite shortage of new Netflix videos, and the selection is utterly redundant. There needs to be more updated videos. Instead of the same choices over and over! I am tired of the same old videos being run for months at a time, why aren't their new updates to live streaming each day on Netflix? Would it really be that hard to do. I pay each month and don't want to file a complaint to Netflix phone number, still tired of this so I am online listing my dissatisfaction with the company.
I am complaining on here because I have just started my free trial and I heard that Netflix was good but now I have had a look I only wanted to see one movie and it is not on here. My best friend had hit the movie in his netflux but its not on mine. Really unhappy about this. My dad Is a journalist and writes up about stuff like this and I am very closer to asking him to write something up. Unhappy with the service I am getting and want an answer why it's not in Netflix
I was not using the Netflix service but they were charging me the full streaming price of $15/month even though I have never used streaming services. When I called to cancel the service in September of 2011, I was told that even though I had not used the service for several months and had only used DVDs in the past that they would not credit me back anything except for one month service and that it was my fault for not cancelling the service.
Then I noticed they were still charging my account in March 2012, they had never cancelled the service as I requested and then insisted it was my fault again for not calling sooner and that they would not credit me back to September even though they showed that I had called in September dissatisfied with the service. They said their rep could not possibly have made an error when in fact I know he could have and he was extremely rude on the phone to me. Hannah, the supervisor, said that I could not contact any other supervisor to make this matter right and even though I asked the name of her supervisor she told me I did not need to know the name of her supervisor.
I am completely beside myself and upset about how I have been treated by this company and hope to spare anyone else from this abuse.
we have had Netflix for three or four months now, and as for the picture and the quality of the movies they are working at getting a better picture, and they have been improving their service. my problem seems to be that the DVD service is always holding the same movies, we see no rotation when it comes to the movies for instant watch and DVD'S sometimes our family thinks of a movie and when we request it , it's on DVD , those movies don't get any rotation and unless you have the DVD service,we won't be able to watch the movie.
we have been waiting for movies for three months, and they are still on DVD , does this mean they are never going to be on instant watch at all? we end up going to the video store to rent the movie, and it doesn't make any Sence to pay money to not be able to watch movies you want to see, I know they are working on giving us good service, the quality of the movies is improving, now work at rotating some of the instant watch with the DVD movies, and then your service will be great, rotate them at least once a month. thank you foer taking my suggestion into consideration.
I have been a member of Netflix for many years. When changes were made in the last few years I have become disatisfied. Some of the movies I want are DVDs and some are streaming. I didn't want both, so I chose DVDs. Over the last year I have found myself using it less and less, plus it takes 3 times as long to get a DVD as it used to, therefore less value in my membership. No need to complain about the post office on that one! So I finally decided to cancel my subscription. I cancelled the first week in March. I had already paid for March on February 28, so I had the rest of month. The first week in March I returned my current movie and now it is March 17. They have yet to send me another. That never happened before I cancelled. I can only think they have no obligation to send me a movie because I am paid up and am no longer going to be a customer. They have received hundreds of dollars from me and my loyal membership but have no need to show me loyalty. I will be sure to make it known that it is not the company it once was. I will reccommed Red Box instead.
I tried registering for a free trial on 10/1, was told no fees for awhile. After filling in all of my information (including credit card info), I received a message stating that I was not eligible for the free trial (I had an account years ago). I did not know that message meant that they were still signing me up and charging my credit card. I wanted the netflix for a trip I was taking. I just got back from my check, catching up on expenses and noticed a monthly charge on my credit card on 10/3, 11/3 and 12/3.
I called for a refund and was told they'll cancel my account and refund the 12/3 charge, but they cannot refund any charges past 30 days - even though I did not know I was a member and the service has not been used. I was not notified (by email, phone, etc.) I'll be contacting the BBB to report this as well.
The latest BS is the advertising that you can not fast forward to the main menu and have to watch!! The lastest Harry Potter movie has about 30 minutes and takes an eternity to get past the BS advertising at the beginning of the disk. I finally gave up. Totally, completely and utterly unacceptable! I don't pay to watch advertising. This is the last straw after the pricing BS a few months ago - and I have been a member since it stared. Good bye and not coming back because of all the netflix fees after 3 months. What is wrong with you guys - your marketing staff should be canned and the rest of the manangement team can go pound sand!!
I would like to use netflix when I tried signing up I was not able to due to having a prepaid card. I just don't understand why Netflix will not accept them. I use it to pay all my bills and purchases on the internet. Why does Netflix not accept them?
I have been a customer since Dec 2004. I mailed 2 dvd's back on Friday and realized today I hadn't received any new dvd's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the dvd's they said they mailed.
I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service.
Hi Netflix, I hope some kind of PR guy is reading these, or skimming them. There is probably a computer, actually. Anyway my complaint is about the retraction of shows from the instant live streaming. It is bad enough they increased prices, divided into two companies, only to retract and go back to one but with, still, higher prices. But now you are going to take away the only tv show I love to watch incessantly?! And ok, I'll admit it: I am talking about Roseanne. The show you are going to cease allowing on instant watch "as of Feb 1" - which leaves me in a sort of panic. Do you mean it will end at 11:59pm of Feb 1, or at 12am of Feb 1? I pay for Netflix to watch specific shows.
I understand if there is an expiration date but why is t this posted on the site ?? It would be so easy to look and elder getting invested in a show. I love Roseanne the tv show and desperately want I back! I've dallied Netflix support. They couldn't give a date but said it would return once renewed. Why isn't there a rough guess or post on these things. So frustrated Because of this I am doing a marathon of Roseanne. It isn't pretty, but it's pretty damn funny. I am annoyed at netflix for all the BS this past year. And I am so bummed about Roseanne. For the love of g-d, bring her back. Im watching the show as I speak and I am already missing it! Sad sad sad...
Netflix is loading a long time. I pay good money for my subscription every month and I expect it to load quickly. I'm sure everyone is having issues but they should at least let you know what the problem is and how I can check to make sure it's not MY internet connection slowing things down. Today I'm upset about netflix.
Netflix is not loading movies and got the same message but not playing any movies. The device says cant get this title right now come back later. I tried other movies and they all none will upload. i went for more detail and it says were not connected. That happens often and Iwould like it fixed.
Ok y'all seriously need to fix some issues. It is loading slowly and no it's not my internet connection. It freezes when I try to go to search engine. It tells me that I have exceeded the max parental controls even when it's set to adult. I have been watching a show and I log on and go to watch it again and that message pops up even if I click on a child's show like Barney it still does it. I have to sign out and sign back in to get it to work. Please fix these problems it has been like this for a few months now and it's getting really frustrating.
we have our netflix streaming through our blue ray . brand new blue ray and never gt to watch one full movie without having to reboot or reset at least 5 times or more.. its very frustrating . we have moved our modem having been told that would help for wifi . and still having difficulty .. help .!!!
I don’t have any issues with receiving bills on time or sending anything within the city I live in and they get it the next day. I called to ask why they haven’t received my dvds back and they got defensive and said it wasn’t Netflix’s issue and treated me rudely. I asked for a supervisor and pretty much got the same thing. I asked for their supervisor and was told “no our supervisors will NOT talk to customers”. They are that high and mighty that customers don’t mean anything to them. I closed the account and dealing with redbox now, with that attitude I don’t need netflix!
I opened a BBB complaint as well.
We’ve been through 3 different blueray players and it’s still the same. We can’t even get through a single video or movie, and the kids netflix won’t make it past the opening credits on any movies we select. What are we paying for here? This is rediculous. We’ve called numerous times and had nothing resolved. Our internet speed is fine, we’ve tried resetting the modem, and still nothing. I’ve read the same problems from many other people on forums and chats online.what do we have to do to get an answer or some help here?
Dear netflix I am very dissapointed that you have movies that involve Paul walker but you don’t have any of the fast and curios why is that feel free to email me at anytime I would like to know why.
I am angry that Netflix has decided to remove the ability to purchase gift subscriptions. I purchase those for my family, as they don’t have credit cards, or tv providers, and this has worked very well. I would also like to note that when I called customer service, it was suggested that they use prepaid credit or debit cards, this solution is unacceptable as these types of cards can incur large user fees, it was also suggested that I let them use my card, this solution is nuts. Netflix, fix your business model.
For the last number of weeks Netflix disconnects and has to be reconnected to again. this can happen many times during a show or movie. As well recently the sound and video are not co-ordinated and also keep hesitating like a video that has a scratch. At times the screen gets stuck and will not continue. I would like some feedback about this as there is some type of problem every evening and I am thinking of cancelling.
Your shows such as “House of Crds” is impossible to watch as it is too (exceptionally) dark! The viewer cannot see the facwes of the characters, background etc. As soon as we switch to Netflix the opening screen gets darker. Why? We are seriously considering cancelling our subscription!
First of all.for a company as big as netflix i can’t beleive the way customers like myself and trying to make ends meet. can’t get credit for something that is understandably a mistake on my part. after talking to people about being charged two times on the same account per month because my wife and i both wanted netflix for our 10 year old daughter. well her bank card and my bank card are different obviously by number and that is how i realized that we were getting charged twice per month. any ways i was told that we could only get credit for the month of april. How do i explain to my daughter that we have to cancel netflix because they need the money more than we do. and netflix does not care about the people that make them as rich as they are
I wanted to check out this Netflix,when I went to there Internet site it brought you through there sign-in option. When asking for your personal information I complied,when I was done I went too sign in and it said the information I gave was incorrect. I then went too the cancel contract did as it said knowing I shouldn’t get billed for something I never has access too.
Well I was wrong I’ve been billed $7.99 for a service I never did receive and now am fighting too get it back. I’ve gotten rude e-mails in regards to my trying to get my money reimbursed,this company is a rip off. How many other people out there have had the same thing happen to them,I can see thousands of dollars in dishonest business sitting in there bank accounts. If anyone can help me with this matter I would greatly appreciate it.
Thank-you!!!
Can y’all please add DA static shock series to Netflix streaming and why isn’t any of the fast and the serious movies I truely love animated car shows is there anymore of the initial D series I’ll be very interested in that these are all movies everyone wants to see and would love to be able to receive on Netflix and from Paris with love is another one that ppl always love and all DA Friday movies and those are just a few why don’t y’all allow for use to see these movies with out ordering DA DVD please look into these things for me:-) have a nice day
I called to find out what was going on with my Netflix account and I got the most unprofessional person I’ve ever talked to. he was a male. I hope they go back and listen to the conversation. I had a calm demeaner in my voice, but expressed that the situation was annoying. he immediately starting insisting I cancel my whole account being incredibly defensive, in a way like he was wanting to punish me by canceling my Netflix account because I wasn’t very happy with the situation.
and I said “I guess if I cant figure it out, then that will most likely be the outcome, but I said that that’s not the steps I wanted to take. I was rude yes, but he was so unprofessional, defensive, unhelpful, rude, just flat out mean, and I absolutely feel like I was being harassed. every time I have called Netflix before I have always got a very kind person that is always very helpful and kind no matter the situation.
I asked if I could speak to someone else and he denied my request. If I had talked to someone else I would still have an account with your company. I wanted to upgrade my Netflix account because I wanted to be able to rent the “duck dynasty” first and second seasons. he said I couldn’t call back, threatening me. he said I came at him guns a blazing. witch is not true. by the end of the conversation he got me mad but I was very insulted and it upset me.
I can’t acess my account even though you all take out the monthly fee every month! Why is that? Do you have a direct or indirect answer for that? Or are you going to avoid the question altogether and leave me in the dark? I am a paying customer for Netflix and deserve to have the rights to watch whatever I want whenever I want! Isn’t the whole point of Netflix to be on demand when I want it!!!!
Up to now we have been very happy with the service provided by nertflix and had quite recently begun to watch one of the complete series that you provide, namely Twin Peaks. Over the christmas period myself and my partner had got through all the first series and half of the second series and in the new year sat down looking forward to another episode. We were very shocked, dissapointed and confused when we realised that both seasons of the show were no longer on Netflix and ofcourse have now been left in limbo as to the ending.
Our understanding of Netflix is a service for people to pay monthly and then enjoy watching what you want when you want and to benefit from being able to watch full series of programs. As you can hopefully understand we are both very dissapointed and somewhat angry about this situation and are seriously considering canceling our subscription if this show cannot be put back on for us. I would be very greatful if someone could get back to me regarding this matter as soon as possible.
It appears to me, that you have structured your company in order to almost force me to buy both parts of your service. For example, take a star like Denzel Washington. You have a huge choice of two of his numerous movies. I have found that on moe than one occaision. I have not the time nor patience to work with the movies by mail. I want to be able to watch instantly and have more available to me.
Why not charge a little more and give the proper choices and service. I assure you that I will be looking elsewhere.
I am writing to inform Netflix that everyday your company continues to support Rush Limbaugh’s program I will be aggressively letting people know where you choose to spend your money. Rush has crossed the line one too many times. I have begun an email and Facebook campaign to inform as many people as possible that your company supports misogynistic hate mongering, and I will continue until Netflix choose to withdraw your support for his show.
If Netflix think that you can sustain the negative publicity I encourage you to contact the Susan G. Komen foundation to see how it has helped their public image. While I support Rush’s freedom of speech, I will exercise my own by discouraging others from supporting your company. I look forward to seeing your company added to the list of sponsors who have cut ties with Rush.
I will be terminating my Netflix account due to your sponsored support of Rush Limbaugh. If you stop supporting him I’ll consider returning but in the meantime I’m going to turn off my account and find a new provider. Maybe Blockbuster or Hulu. As a customer of many years, I have a hard time understanding how you can sponsor Rush Limbaugh’s radio show. He is an ignorant misogynist and racist who spews slanderous statements on his radio show. I believe strongly in Freedom of Speech but that does not include slander.
Your sponsorship of his program makes one question whether you agree with his statements.
I am severely disappointed with your netflix streaming services. For the past month, even though the stream is fully uploaded, it has been acting as a scratched DVD, stopping and jumping every 2 minutes. I literally have to refresh it every time this happens and I know it is not my internet speed, as I have watched films on five other websites with no problems whatsoever. It is imperative that you fix this before I get angry enough to cancel netflix services and make sure no one I know ever pays for it.
Dear Netflix, I’m writing this complaint for everyone that is unaware of your policy. I thought about signing up for netflix and entered my card information. I never completed the sign up process nor did I agree to any terms. Why does netflix maintain my card information on file. There is no clause that clearly states NETFLIX WILL MAINTAIN CARD INFORMATION AFTER IT HAS BEEN ENTERED. I Called your consumer line and requested to speak with a supervisior. He appeared helpful then became annoyed when I insisted to have my card information deleted from your system.
I did not sign up for your service why are you maintaining my information. The supervisior Shawn C. continued to state “its for government purposes”. If that is the case why does netflix hide that clause, extra small font, I had to go to 3-4 sub menus. I only knew all of that because the supervisior had to find it himself. I could not find anything that stated if you think about signing up we maintain your information. Any website you visit allows you the opportunity to erase your information; if not it clearly informs you will still be charged.
Considering this does not apply to me WHY ARE YOU HOLDING MY INFORMATION????? As a consumer I should be made aware before hand about policies. It’s very deceitful of nexflix to store my information even though I am not a consumer.
No matter what I search for no matter how old, it is only on DVD. Movies from the 80’s, only on DVD. Currently on TV, DVD Only. I may keep it for a while but its getting so I cannot find anything I want to watch. I hear Netflix is doing away with DVD? If so, does this mean they will have a better streaming selection? For the time it takes to get DVD and mail back. I can go to redbox and get about the same amount of them a month as Netflix and maybe cheaper, and new releases are there way sooner than Netfilx. Hopefully streaming will get better???
there is an unauthorized appearing on my debit card for $9.89, placed on 9/28/2010. i am a former netflix customer, and was attempting to try out your offer of 1 month’s free trial. when i learned that i was not eligible for the free trial, (because i was a former member), i gave up the whole thing. i never, at any time, agreed to rejoin netflix, and pay $9.89 to do so. reimburse me $9.89. please take me off your list of contacts.
I keep getting emails asking me to come back and try Netflix service. Ok I'll come back as long as you don't ask for my privet information, unless I decide to keep service. Why would they need my credit card number if you're not going to charge me? If the month is free then it doesn't require my private information, which I will charge them for. Unless Netflix wants to pay me $100 for my information, if not take me off your list.
Just look at my queue and you will see. I have 12 to 14 movies on a "wait" of some kind week after week. I have called your customer service number for the last SIX weeks, each and every week, and gotten the same scripted answers about why I have movies on a "wait". How long is a short wait? Six weeks is not a short wait. Something is wrong somewhere if I continue to have this many movies on a wait week after week.
I would like The Nightmare before Christmas, as well as Dr. Who back on Netflix. Every time there is something good on Netflix, you get rid of it. Why?
I received my most recent Netflix which was Alfred Hitchcock Presents and it was split. When I tried to put it in my DVD player it said this DVD cannot be played on my screen. This is the second time this has happened to me. Please advise how other customers have handled this problem.
For months now almost everything I have in my queue has been in the 'wait' status. This used to never happen. Something smells and this sucks.
Netflix raised billing prices and did not raise the quality of Netflix service. The new release list has but for maybe 2 or 3 titles has not change for over 2 years. Seasons for Tv shows are so far behind it's not funny. I give you them about months to change this or I'm gone. There are better streaming sources out there like Hulu, Amazon Prime, and Roku. Netflix needs to up their game.
I have English on my audio settings as I would like to hear English being spoken whilst I watch a movie etc, so, why do I keep getting either Spanish, French, German instead? I don't wish to click on something to watch to find its in another language. It is so annoying & very disappointing.
I had to wait 10 minutes for my movie to start and my Wi-Fi I perfectly fine and it could of been longer but I gave up and went to an other website I was so board because it was a bit late and I wanted to watch a movie before I went to sleep. and who's going to fit bloody 100 words in I would say at least 20 or 30 by the way in 10 so I definitely shouldn't have to wait that long and the other website was a lot faster.
Netflix cuts out all the time and it comes up with different error messages. Waste of money and time with this now, it used to be so easy and the customer service was so great.
The cd's I receive from you have not been cleaned and please don't me any crap that they have been cleaned. During the play back they quite often stall some times they will start again after losing part of the program. Can you attempt to correct this or do I have to look for another supplier?
Received the blue-ray disc "OSS 117:Cairo, Nest of Spies" in bad condition, the disc was snapped in two. I don't know if it was done during mailing process or what, but this is the second time it has happened. First with the disc "The Hateful Eight" and now this one. Please send me a working CD for both movies. It is appreciated, thank you.
I received the dvd "The Hateful Eight" a couple of days ago and when I tried to play I saw that the disc was broken and consequently it would not play. Asking if it can be replaced with a good disc.
Netflix has sent me three defective Blu-Ray DVD's in a row. I have no problem with other Blu-ray disks on my player. This can only be happening if Netflix keeps sending out disks reported as defective which they -- perhaps -- clean up but fail to test, letting me be their test facility.
If you brought Netflix in Europe, Romania and you make us pay for shows that are free and available for us on torrents,at least make sure that your tv series are up to date. Example: The vampire diaries has 7 seasons not 5 as shown, also with Pretty Little Liars and Gossip Girl, and many others.
I was notified my rate was going up from $7.99 to $9.99. I have been with them for years and thought it was unfair. So I did a one to on chat online with a rep. I told them I was not happy and wanted to stay at $7.99 and I did not think that was away to treat valued customers. They said that is why they grand fathered us until now and took my cancellation. They are now like the big cable companies and Dish. There is never enough money for them. They get bigger and squeeze their customers until they leave. For $7.99 I can rent four newly released movies .each month instead of watching things years old. Disgusted former customer!
We signed up to watch MASH and now it's been removed. Is it coming back?
Dear Netflix corporate. You guy recently put on all these amazing movies that I add to my list to watch. Then the next couple days, I go back and all of them are gone, including ones I was in the middle of watching. This is the second time this has happened, and I'm very upset as I was excited to watch these movies. I was in the middle of watching sex and the city 2 movie and now it's gone. As with moulin rouge, Chicago, and a bunch more.
I am extremely disappointed with Netflix's decision to throttle the Verizon Wireless Network. I believe that Netflix should ask the consumer rather than just assuming. I pay for HD streaming services, and I expect that Netflix will provide those services without throttling my speeds or quality without my permission or consent.
So recently I've been watching that show produced by you guys called, "Cuckcoo". My boyfriend and I really enjoyed that first season because Andy Sanburg was amazing and Rachel was smoking hot. You know when you start loving the characters. Yeah so anyways, season 2 starts and all hell breaks loose. You got some gwarley looking woman to replace Rachel. And you start the season with Cuckcoo being missing? Like your issue. That would have been fine oh yes that would have. But then you get that mentally retarded looking werewolf running up the oad from twilight... That really gargled my nuts. That's when we had enough. Netflix its was the SECOND season. Fix this now please. And also of you could get sons of anarchy on Canadian Netflix that would be sweet thanks.
I cannot watch NF on my xbox 360. I talked for hrs to Netflix support staff and each one said the same thing so I finally gave up on them. Now my pc wont accept my log in. I am really disappointed you don't seem to have a solution to my dilemma. I have an account, too bad but unless this is cleared up I will have to cancel.
I am so extremely disappointed in Netflix that they would remove such an amazing show! This is such a horrible and cruel thing to do. Full house was one of the few family friendly shows Netflix offered. It is very wrong that most of the shows available for kids are usually inappropriate, ill-suited, improper, not benefiting and indecorous! I am so outraged that this is unavailable as it was not only suitable and moral for kids but enjoyable for the whole family.
Almost every full house episode included a life lesson along with a very deep, engaged talk from the father about that lesson and hilarious moments that were never uncomfortable or unsuitable for children. Even the new 'replacement' of fuller house is not nearly as family friendly as it references to drugs, sex, violence, and swears in nearly every episode. And I personally do not remember EVER hearing ANY of those on the show full house.
Not only am I disappointed, But I can assure you that all my friends, family, classmates, colleagues, all my acquaintances, and even my ENEMIES will be equally, if not more disappointed than me. That is why I am lodging a formal complaint to IMMEDIATELY display the return of the show.
Reactivated my Netflix account an was charged twice for different amounts? Called Netflix customer service and they said it was a pending state an that only one would go through both posted to my account. This is my second billing complaint in less than three months.
I absolutely hate your site's new queue system. I prefer the old way, where movie choices showed release date, adding new DVDs, etc. Your current system makes navigating to add a DVD is made for people in MENSA! Change it back please!??
I am highly disappointed in the removal of my favorite TV show "Doctor Who". The show was one of the main reasons I have an account with Netflix. Unfortunately if the show does not come back, I plan on no longer being a customer. I am more than sad about the removal of the show and if the show remains off of Netflix I will not be able to recommend Netflix to my family or friends. Thank you for your time.
My billing charge was supposed to be 9.99, i was charged 8.99, then again 8.99, and again 11.99, when i just restarted my service. For the same month that was already paid for by my husbands account, supposedly gives us 2 viewing areas at 9.99 a month, so far it is costing us, 39.99 a month for Netflix!
All over sudden the picture is jumpy and just quits the program every few minutes. The first few month Netflix works great now it is is terrible. If this continues I will definitely cancel the service.
Movies on Netflix stop and start buffering (and again, and again, and again) because Netflix doe not have the capacity serve to all their customers at one time during peak usage hours. I've read enough on the internet now to know the Buffering, speed, and capacity problem is common to all computers. The larger the usage, the slower the machine gets. Being the provider, Netflix knows all about this problem better than the HUNDREDS of complaints they are getting.
Yet when I call them they give me all kinds of bull__ about my USP, my modem, my download speed, restarting the Hopper, restarting the Joyies, and restarting all the equipment at the same time to "realign" the equipment. To get the real story, just watch the buffer rotating circle..it varies from KILO-cycles, to low megacycles, to 16 mega-cycles, (and at times) NO cycles...that's when the cycling buffer is at (and stays at) 25%.
Hey Netflix corporate office, I do not have a complaint I have a suggestion. I have seen every show I am interested in and I would like it i f you put more shows on netflix. Such as Hanna Montana, suit life of zack and cody, stalker and more. I really hope you are open to my suggestions and take them into consideration. Thank you very much!
My family has our own account and we all LOVE Doctor Who. Please. Put it back up. It helps me laugh when I'm sad, and look at things differently.
Why does my netlfix constantly go off saying you are having problems with the service. It happens on everything I watch its so annoying surely by now you should get uninterrupted service I have to go back and press OK so many times.
I am unhappy with the fact that Netflix removes movies after once having them available to stream from home. They have very old movies that have little to no stars while the more modern and frequently watched movies are not available or have been removed. I hope this corporate policy changes as it is extremely frustrating & upsetting.
To whom takes these complaints and processes them. Good day sir/ madam, I have been a dedicated Netflixer for quite some years. This will not necessarily be a complaint but more of a questionable curiosity that ponders my mind. Once a movie is released or available on Netflix, is there a certain agreement needed for you to show those movies online and keep them? I am really struggling to find answers due to The Harry Potter movies no longer being on hand.
Should I contemplate moving to the U.S. just to get my hands on a the better Netflix down there? Why are there internet borders between us? Do I need to contact the Prime Minister and get a o.k. These are the hard choices I have been dealing with lately living in Canada and not being able to access these master pieces of cinematic history. Well, I thank you for the time taken to digest this information and hopefully being the pebble to start a possible future in which we Canadians are no longer deprived of the exclusive Netflix the United States has to offer. A sadly disappointed customer and proud Potterhead.
You never have the movies I want to watch. Once a week I think of something great but Netflix doesnt have It! Why do I keep my subscription? Last week No Thin Red Line. This week no Inside Out. Every week a new disappointment from the Netflix, what happened to you?
Ok when I first started using Netflix they had a good selection of movies after several months it went down hill I see many movies rated 1 or 2 stars which is horrible . Please do something about this I'm a paying customer and loyal Netflix needs to up the game and start providing better movies I notice for the past 5 months it's been the same selection horrible selection at that. Please add more better movies on Netflix customers pay for this and they dot get it . I'm not satisfied customer and do not usually file complaints online but before I cancel I want to give Netflix a chance to change this I feel others feel the same way as well. 1 star movies don't cut it and most of them are under budget films that really suck but I feel this can be fixed. Please do something and make Netflix more interesting and worth the member ship cause right now it's horrible. Over 5 to 6 months it's been the same selection Netflix needs to fix this issue asap. Fix this and put quality movies on here not some college kids under budget film this is getting old and horrible.
Netlfix disconnects each time we watch a movie. Sometimes it disconnects more than once during the movie. This is fairly frustrating and I have read other customer complaints online about this same problem. Next, I will write a letter to Netflix corporate offices.
I have an account with Netflix that I don't use and not since August last year or longer and would like it closed please. What do I do to cancel when I can't remember the e-mail address I used for it. So, if you need other info like bank account I am out of luck. Anyone have their corporate mailing address?
Netflix went down, we could not get it on our television, or our two cellular smart phones. I called netflix support and was advised the they were having stream trouble. About a half hour later we were able to get it on our smart phones.. I called netflix support a second time and the automated message about streaming was not there anymore. I spoke to a male call taker and he was very nice. I explained that I was at work and my wife was at home and our television was not getting netflix but are smart phones were and that I was on the account. He advised to have my wife call and give my email, and name and advise her she was my wife and netflix was not working. My wife advised me that the female call taker was very rude and stated that they had a server out.
When my wife asked her then why she was able to get it on her smart phone the call taker said that she didn't know and continued to be rude to my wife so much my wife told me not to have her ever again call netflix. All other times i have had trouble and called the call takers were very nice and helpful. This happened on 10/15/2015 at approximately 8:00 P.M. Ohio time. I pay my hard earn money to netflix for service and expect it, but realize sometimes things happen. but to call your company and be treated rudely is unexceptionable. I am thinking about closing my account, turning off my internet and signing up for Armstrong cable and pay a little more money to have good service with their product, and support.
I use to have Armstrong about two years ago for my phone, cable, and internet and never had any trouble with the cable, but once in a while had trouble with the phone and internet, but was always treated by their employees professionally. As of 9:45 P.M. netflix is still not up on my television.
I was speaking with a rep by the name of Ariana on last night around Sunday Night 10/4/2015 Around 11:12. I had a complaint and question about a payment. She was very rude she actually started to scream at me and then she disconnected the call while I was still talking. She was very unprofessional. I work with the public everyday and in customer service and this made me highly upset to encounter such a rude rep.
I am requesting that Netflix bring back the policy that customers can get DVD's and streaming movies for the same price... WE have been very loyal customers and have built Netflix to the corporation that it is today. I cant even watch Hocus Pocus on Netflix I have to go online to watch it. Please bring that back
I went to watch netflix, got a payment message, tried to reply, did not work. Looked up telephone number called was on the phone for a hour still did not get it fixed. I pay automatic using my credit card, just got the bill, and you are getting your money. I am very unhappy with the way you do business. Please try to fix your mistake or I will not longer be a paying customer and refund my money.
A good chunk of episode 9 of Frankie and Grace was not watchable on Netflix, can it be fixed?
I have noticed that Netflix will edit episodes making them shorter and cutting up certain parts. I tried to find a question forum on their website where I could inquirers why or submit a complaint, and other then calling a phone number there is no simple way to do so! These might be small issues but these are issues that will lead to my canceled subscription and switching to another service.
I started a one months free trial with Netflix. I could not make it work on my Notebook PC, and cancelled it within one week of my trial period. I checked my bank account details some time later and found out you were still deducting money every month! I cancelled my Netflix account a second time and the money stopped being deducted from my bank account. It is only now that I found out how to contact Netflix. So my complaint is, that if you could check that I cancelled my Netflix account within my trial period and could I have any money refunded to me, deducted without my knowledge or permission.
What exactly happened?? Well lets see what happened. You have Princess Diaries 2 and The Sandlot 2 but, you do not have the first Princess Diaries or the first Sandlot. How in the world am I supposed to watch the second parts of the movies if I have no idea what happens in the first?!? Also, you took off Young Justice and that is just not acceptable. If you would like the fix these problems that would be extremely helpful to my movie watching antisocial life. Thank you in advance. I am also objecting to the gratuitous violence contained in the series Daredevil; it is too much even for a liberal minded viewer. No warnings are given by Netflix.
I had found an amazing show, it was called No Ordinary Family. I had been watching it for quite a while and was really enjoying this show. I look on the next day and I am disappointed to find Netflix has removed this show. I am rather upset that this happened as I was in the middle of watching the season. I would of liked some notice before you start to remove show like this show all of a sudden. I would appreciate if you could please bring the show back.
I was told my payments was going to be taken out on the 1st off every month. On the 30th they tried to take money out off my account and they could not get it. So it is now turned off I have now closed the account.
I went on Netflix and all of my favorite shows on my list have been deleted. I am furious and demand why you are deleting my shows? I was a loyal fan of Netflix but now I may have to reconsider. I have tried calling technical support and they are absolutely not help to me.
I've been working hard all week to come home and noticed that Friday is no longer on Netflix and I am very upset just because it seems like it only been on Netflix for about a week or so can you please bring that movie back!
On my Ipad when you opened a movie or like Power Rangers, then didn't finish watching, you could go in and close out that particular movie. It would take it off the row of movies. It used to say recently watched, now it says continue watching. You cannot close out the previous movies or items that you have watched or started to watch. I find it very annoying to have all of those opened items. After you watch a movie why would you want to leave it up there to watch again, and again, most people don't do that. Why not be able to close it and move on. So you could have a 100 or more items opened and never be able to close them out and get rid of them. They said this was a change that took place on April 7th of this year. That change is not working for me might cancel my Netflix account.
This months netflix has so little to choose from there has not been much added this month if a film has a 1 star rating why put it on there , I'd like to see more of what is excited more horror films more action films I understand family films are added but believe kids films should go under the kids section and not on the adult choices I am not the only who has said for the bank holiday weekend there was nothing worth watching and last month was no better!
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