McDonalds Complaints Continued... (Page 8)

766+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
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On Feb 28, 2012 I went to the McDonald’s In Murfreesboro TN At the corner of Church (HWY 231) and Broad (Hwy 41). Not only was the service in the drive through very slow, but I had also ordered a medium French Fries and it was only half way filled up. The worst part came when I took a bite into the sandwich and put it down (bottom side up) and saw a rather large spot of mold!!! I took it back to the restaurant and demanded to speak to the District Manager. I was told he was unavailable.

I requested to speak to his boss, also to no avail. They gave me an 1-800 number to call. I gave all my information and was told that I would receive a call the next day. The call never came. Any ideas where I may post a picture of the McMoldy?

20

This letter is a formal complaint regarding the service received today at McDonalds Located at 1294 Stoney Point Road Charlottesville VA 22903. During my lunch hour I arrived to this extremely busy location at approximately 3pm to grab a medium caramel frappe. I ordered at the drive through and paid at the first window, drove to the second window where the gentleman advised me they need to “change the bag” and he instructed me to pull into the customer waiting parking space and they would bring the drink out to the car. I patiently waited over 20 minutes and then decided to go inside.

I went to the counter and spoke with Josh who advised he was a manager and had Josh had no idea why I was waiting. I explained I was asked to wait for my drink and he said “ok let me check” he opened the drink machine and the bag inside was empty and he got a bag of drink mix to change it. I advised I had waited 20 minutes and they had not even changed the bag, he looked at me puzzled with no apology or understanding why I would be upset so requested my money back. Josh asked me what size drink I ordered and gave me a refund with no receipt, still no apology and proceeded to assist the next customer.

I asked who the store manager was and requested to speak with him and was advised the store manager was in a meeting. Another customer with similar experiences pointed me in the direction of where the Store manager was meeting and the door was open, so I excused myself and advised the store manager of the occurrence. Kelvins Pease’s response was he is not aware of the situation, a manager in the front can refund my money and “sorry you were forgotten”. There was no empathy, no sense of urgency, his tone was sarcastic and he could care less about the lack of customer service I received.

I am appalled at the experience and will make it known via every social media platform available if appropriate action is not taken to rectify the situation. Side note: the “meeting” Kelvin was in appeared to be his wife and 3 kids for lunch.

20

i work at walmart for almost 5 years at the valleyfield quebec canada’s walmart and i went to mc donalds yesterday and ordered as usual my chipotle wrap to take out that i usually love so much but they never put enough sauce in it so i asked for extra sauce and lucky me .. she put so much that when i opened them .. the sauce was all over the place and i was kinda frustrated but when you’re hungry .. you’d eat just about any kinda chit .. for a result today i’m stock to go at the toilet about 3000 times a minute and fortunately i’m off today ..

and then about a month ago i ordered a cheeseburger but the meat wasnt cook that much so i returned it to that girl but she got frustrated telling me that when the meat is pink like that .. it’s considered cooked for them .. i said i’m sorry and i hear you but i dont eat my meat as pink as it is .. she stopped talking .. took my cheeseburger and left .. so i waited thinking she’ll bring a better cooked one .. but she never came back so i ended up not having lunch ..

i was never offered a refund or something else against that cheeseburger and when i talked to the other girl about it .. she got kinda mad too and she said she doesnt have time right now but please next time ask for your meat to be well cooked .. no refund offered there too and that one was a manager .. i just wish i’d get an email address so i could write to the owner of that place and complain about those girls he’s paying for helping to lose customers ..

20

My hometown of Oak Grove, LA just recently had a new McDonalds open. Everyone was very excited about this since we needed something like McDonalds in our hometown. But……..this particular McDonalds is loosing business each and every day due to the slowness of the staff preparing our orders. We have two seperate window areas to place your order yet only one window to pay as well as receive your order. Yesterday I sat in line in the same exact location for nearly 15 minutes before ever making it to the order place location. I as well as many others got out of line and went to other places to eat due to their slowness.

I work all over the US and as well have eaten at many other McDonalds and have never experienced the slowness that our new hometown McDonalds is having. Possibly someone can check into this matter and see where the delay is lying and possible changes can be made to make this a FAST FOOD restaurant like it is suppose to be.

60

I have to say I never thought McDonald’s was this bad of a restaurant but turns out it is. I watched a video one time in health class called ” Super Size Me”. It was really interesting to know that McDonald’s had or did so many things. Before 2011, in about 2004 and time before that McDonald’s employees asked customers would they like to super size their meals, and response most people said “yes” which caused a lot of obesity.

Something else that was on the video was that the man talked to a few 1st graders and surprising me that they didn’t even know who Jesus was but knew who Ronald McDonald was, and when I was just and preschool I knew who he was. According to Scientist kids these days know McDonald’s before they can even speak. One time my dad had went to McDonald’s and he ordered a cheeseburger.As soon as he got in the house and opened his wrapper and the only thing he had on his burger was lettuce and tomatoes.

I remember a time where I went inside McDonald’s with my family and it took about 6 minutes to get our food, because it was so crowded and the employees were moving very slow. There was even a time where I found a piece of hair in my food. But I have to say McDonald’s might sell tasty food but needs to work on some improvement they have rude employees, slow/bad service, and less room. Oh and did I mention McDonald’s put twice as much sugar on their salads than any of their other foods!

My stomach turned in pieces when I found out this much information. But hey you can never change anybody’s opinions!

60

McDonalds in Augusta, GA on Deans Bridge Road. I am tired of my orders being filled incorrect. Examples: If I order a plain cheese burger, that doesn’t mean that I don’t want cheese on the burger because I didn’t order a hamburger. When I order the #4 two cheese burger meal with mayo and ketchup that means that I want them both prepared the same, not one with pickles, mustard, etc. and the other one with mayo and ketchup with mayo all over the top of the buns and under the buns. (SLOPPY!!!) When I order a fish sandwich that’s exactly what I mean not a chicken sandwich.

When I order a Happy Meal (IT SHOULD MAKE SOMEONE HAPPY) and say a plain cheese burger happy meal that doesn’t me a plain hamburger without cheese. (If I wanted a burger, I would say that I want a hamburger). When I order a sausage biscuit, I don’t want to get down the street and bite into a piece of ham. And so forth and so on. I don’t have the time to go over all the incorrect order that I have received from McDonalds. Management is not much better, Rodney should be trying to, first, hire people that can read and stop being their buddy and have them correctly complete order with hot food.

I have taken it long enough and really don’t need to come to McDoanlds daily and sometime twice daily.

60

I will never go back to the McDonalds on 701 w spring creek I was surprised at their nonlack of knowledge of your food and drink the people or teens that work ther are not very. Professional tere help made me feel very Intense. I asked. Them to make me a flappe instead of the drink with my fish combo. The employees did not know what I wanted did not know how to fix it did not know what I was talking about 3 times they fixed different drinks until they finally came to the right one my fries were cold I would not recommend this McDonald’s to my family or friends I felt very upset when I left there drivethu.

20

Comment: Very disappointed with the food and lack of service. At appox. 1:10pm we ordered 2 angus muhsr&swis meals. When we got to the cashier window, we were told that there would be a wait for the mushrooms and cheese. I asked how long and was told appox.5min. I asked the cashier why wasn’t I told by the order taker that there would be a delay. I was told that this info had been given to the order taker but she failed to pass it on. Had I been told about the delay I would have changed my order. Having waited out front of McDonalds for a little over 5 min, the order finally came.

The bun, mushrooms coke (asked for med. and got large coke) and fries were the only things that were actually good. First of all there was no actual swiss cheese on the burger but some white glop sauce which I actually thought was mayo. I can’t believe that this was suppose to be swiss cheese. Next the hamburger was over done and dry. It seemed that it must have been on the warming tray for hours. Needless to say we won’t be order this tasteless meal again.

40

I live 7 miles from McDonald’s store #7020 at 300 N. 193rd E. ave in Catoosa ok. Right next to the hard rock casino. I have been going there for years but since McDonald is next to the casino their service and attitude and their help has gone way down hill. I stopped by there tonight after donating my time to hometown Halloween in Catoosa to hand out candy & man a game that I brought for the great kids in Catoosa. The last time I went to McDonald’s I ordered 2 jalapeño mcchickens which they charged me for but only gave me regular mcchickens. I swore I wouldn’t go back to this McDonald again.

But, my two sons were with me and they wanted McDonald’s so I went ahead and took them. I ordered 1 jalapeño mcchickens for my daughter and 2 regular mcchickens for 1 son, 2 mcdoubles for another son, and 3 mcdoubles for me and the wife and 2 small fries. Needless to say got home and no fries what so ever. So I call the McDonald’s and tell them that I’m tired of them stealing from me. That I wanted a 20.00 check in my name tomorrow morning. If they were going to steal from me then I might as well steal from them. Instead of getting a response they hung up on me.

I called back and asked for the manager again and before I finished my sentence they hung up on me again. I will be going back down there tomorrow to get the district managers phone number and to file a formal complaint against the night shift manager and the entire crew. I’m fed up with these dumb a::Es that are mad at everyone else because we don’t work for minimum wage. If I half assed my job I’d be fired in a heart beat. All McDonald’s managers need a wake up call in the unemployment line.

60

Breakfast time at McD’s yesterday with the family. Three young girls and my lovely wife. It was COLD………….outside. It became apparent in a few minutes……this place was as COLD as outside. Not really…………but if I had a temperature gage……I would guess at around 63-65. No one in the place had their coats off. Our daughters were complaining (one daughter has a cold or something…….not feeling well). I decided to check with the management (my lovely wife was not going to let this go) and now comes the reply to my compaint. “We can’t do anything about it”. OK. Didn’t know what that meant .but I did repeat it to the family.

Then we noticed a older woman…..go to the counter and do her thing……..Wow………she was “upset” to no end. I gather she complained about the COLD. We were told by some “regulars”………..it is like COLD here…….all the time. This will be the last time we go this McD’s………for the winter at least. Slippery Rock, Pa. 16057

60

Hi I’m complaining about the young girl manager at macdonalds in Midland WA 6056. It’s Saturday the 29th at 3.00pm. She was not only rude to myself & my cousin by basically throwing our food at us not placing in a bag & wen I asked for a bag she grunted & complained. There was Also an older gentlemen that had been waiting for his fries & he questioned her & she Rudely & very loudly made a it clear she had already given them to him…. Which clearly he hadn’t!!! It was given to a lady not him. My Cousin went and spoke to the manager & she was carrying on & I’m sorry if she cannot serve customers in the right way then she shouldn’t be a manager…

She is unprofessional & has a very very poor lack of people skills just plain rude! We left & phoned midland macdonalds & asked for the managers name.. She would not give her name out but hung up on us… This isn’t the only complaint I have about this store nearly ecery 2nd time I go here I receive the wrong meal I’ve ordered. It’s getting ridiculous. This manager needs to pull her head in she us completely rude.. I will stop coming to this macdonalds because of her attitude.

I am very unhappy with how myself & my cousin were treated by macdonalds staff & especially a manager!!!!

60

I went to the drive-thru at a 24 hr franchise of which was after hours and purchased a Big mac, just a burger, no fries or soda. I then asked if I could get an extra sachet of tomato sauce. The reply I received was “you can only get if you buy fries with your burger”. That reply just made me furious enough to almost throw the burger back at them. What if I ordered in and got sauce from a dispenser? If I like sauce on my burger then I do, I don’t have to purchase fries in order to obtain some extra sauce to go with my burger. This is ridiculous and this is not the first time I’ve had incidents with this particular franchise…..

It has been sercice issues, attitudes and just pure lack of interest to provide customer service. I sincerely hope that this complaint is escalated to someone who will do something to say the least, if not, I feel that I should escalate it even further to get articles written about these issues.

20

On numerous occasions I have stopped in to McDonalds in Big Stone Gap, Virginia – for some unforseen reason, they NEVER can get the “Iced Mocha” right. They try to give me iced coffee (numerous times) and this morning was certainly no exception. I stopped for my office and ordered the “iced mocha” with my gut telling me not to. Of course, I pulled to the window and the young lady was making it – i watched her put “iced coffee” from the container into my cup. When the opened the window, I asked her about the whipped cream – she was absolutely stunned and had no idea that they put that in there.

The “manager” brought it over to me and I asked her if that was iced coffee? She said, no maam it’s mocha. I asked her again and told her that usually they get it wrong, she then gives me a confused look and asks “are you talking about frozen” – duh!!! I told her no, that the young lady took the liquid out of the blue container marked “iced coffee” – she then turns around and asks the lady and the young lady says yes I took it from that. Then the manager informs her that she has to get it out of a different machine. Then here it comes – will you pull up and we will bring it out to you??

This is their way of getting the monkey off of their back and sweeping this mistake under the rug b/c no one is sitting in their drive through window making their window “time” extend. So, no one is the wiser. I asked the manager if it would be long b/c it would make me late for work. Oh no, we will bring it right out she says. Well, after sitting out there for a few more minutes, she brings it to me – thus making me late for work!!!! This is not the first time this has happened and as I said, I should have gone with my gut feeling and not order the iced mocha but you know if an item is on the menu, you would think each employee would know how to fix it!!!!

40

I visited McDonalds around 8pm in 1351 South University Drive, Plantation Florida is the nastiest dirtiest crappy smelly store I ever seen. It smells soo nasty by the machines and flies all over the catchup and over the soda machine, no trays available for customers or napkins. The floor wet and dirty tables and bad attitude when I told the employee about it telling me it is not his job. This is not the first time it is like that and I’ve seen other people laughing and complaining. I was about to throw up my food and I just had to throw the rest of it. yakkiii

60

Please be advised Mcdonalds store located on 31-46 21street Long Island City, NY 11106. Is the worst Mcdonalds ever. The Ice Cream machine seems to break down every night at about 9pm. I have visited this location five different times in a two weeks time frame. I would like an investigation done. There is no way that a machine breaks down that many times. I am very pissed off becuase today, I went in at about 9:23pm and the CSR stated the machine was broken again, really. This sound like crap. I expect that this location to fix the problem. My next step will not be to contact your website.

I will call Howard on my side. So please make every effort to place a investigation on this ghetto Mcdonalds.

20

On 13th of September,at time 10.21pm at night.i was make a call to McDonald to order delivered (Fried chicken for two (2) set,double cheese burger for one (1) set,MC chicken for one (1) set,and the toy of SMURFS for four (4),AND i was triple confirm with the person who are take order for me that i want the 4 SMURFS TOYS is ONE(1) OF THE GIRLS DESIGN,ONE(1)IS THE RED CAP SMURFS(also mentioned that name call “papa”),AND OTHERS TWO(2)DESIGN WANT OTHERS DIFFERENT TYPE’S SMURFS!!!!!!!!!ALL my order,the person who are taking my order also confirm with me for all my order and telling me that need to wait around 45minutes.

Time pass time…,at time 11pm,i call second time to checking my order,the answer that i get is raining and ask me to wait again,and i call for the third time and i also just get the same answer.

AT LAST,AT TIME 11.35PM “ALL” MY ORDERS IS JUST COME!BUT!!!!IS NOT ALL SAME LIKE WHAT I HAVED ORDERS!!!!!!!!I JUST GET A DOUBLE CHEESE BURGER!A MC CHICKEN BURGER!TWO DRINKS OF COKE!TWO FRIED CHICKEN AND TWO FRENCH FRIED!ALL I ORDER IS FOR SET!!!BUT WHILE I GET IS ONLY TWO ITEM IS SET OTHERS IS ALA CART!!!AND THE MAIN POINT THAT I AM VERY VERY VERY VERY DISAPPOINTED AND UNHAPPY IS ABOUT THE SMURFS TOY IS JUST TWO(2) ONLY AND TWO(2) OF THAT ALL IS THE SAME TYPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

All that i return and on 14th i make a call to 03-78433388 to complaint and ask me to wait for some in charge will give me a call!But i wait whole day NEVER get/answer a call from any people of MC Donald!!!!On 15th i call again and i was get the same answer also!!!!but at noon time the mcdonld person are calling but the sound is like unhappy and ask me again about all the things and i was repeat and repeat again!!!!at last i ask her to check my the record that i order on that day and she was tell me that she will call me back soon,but until now 16th of September,i also dont have answer any call from her,but i got try to call around 8 time

60

I took my little granddaughter to McDonlads for lunch and there was a mentally challenged lady in there working and she was upsetting the customers. My little girl asked to leave because she was scared of her. The lady was talking to herself and looking out the window and making wierd sounds and gestures. It was very upsetting. With so many people needing jobs why don’t they hire people that are qualified for the jobs? I realize they get a tax break but the rest of us have to suffer. We left the restaurant and the lunch was suppose to be enjorible for us but turned out to not be so!

40

I passed by McDonalds branch on queens blv and 58 st, tuesday at 9 pm to pick dinner with my family and ordered meals for $ 57 and only asked to get the seven cups to start filling it with the soda, but i was badly replied by the cashier as well as the other girl was beside her which i asked to see the manager, although they kepl laughing while i was indicating the bad treatment i found from the two girls and the manager even did not looked to them to stop their laughs to me. I had nothing to do beside returning all the meals and ask my money back, but i felt nervese and they faced me laughing infront of my kids. I felt sorry entering this branch and never feel happy entering it again.

20

I live just behind a McDonalds my son loved it so I spend about $20 a day about 3-4 times a week. While I was on vacation I decided to walk to this McDonalds to send some work related emails on their wifi while eating there the whole time!!! The manger approaches me and told me that I was there too long and need to leave I asked him if he had any idea of the amount of money I spend at this McDonalds his response was I don’t care!!!!! I said fine I will not come back here ever he said I don’t care!!!??? I left to walk home my son had stayed because he just came in as all of this started.

A few minutes later he came home told me the manager said for him to leave and never to come back!!!!??? I have never been a fan of McDonalds but now I will never set foot in one ever again! I will make it a mission of mine to keep people out of this one!!!!

40

I can’t believe how rude managers are to employees they are really bad everytime I go a manager is telling their employees OH MY GOD YOU ARE FRUSTRATING ME OR I DON’T KNOW WHAT’S WRONG WITH YOU GUYS, I DON’T KNOW HOW THIS IS SO DIFFICULT WHEN I CAN DO FIVE THINGS WHEN YOUR NOT EVEN DONE WITH ONE…….by the look of the employee it looks like it really bugs then and I went through drive thru once and I had already paid for my food and ask if I can order something and she said yes and a manager goes back there and yells at her tells her to hurry up and plus I got my order wrong…. and the manager giving me dirty looks im done with that place.

I had enough with mcdonalds at high way 75 Sioux city Iowa im not asking for anything just to talk to your people I don’t mean one I mean all of them managers and employees….

20

I have a profoundly mentally challenged 18 year old grandson who loves McDonalds. I am sorry to say that your pricing has finally caught up with me. For a very long time the fact that Evan enjoyed stopping at McDonald’s was wonderful – but I don’t feel I want to deal with McDonald’s any longer and will certainly spread the word about this “fast food restaurant”. Here’s what happened today that just made me see the light of nothing but unfair pricing and prices that are unreasonable for the type of food served. I ordered a “big breakfast without hot cakes”. The cost was $3.69 plus tax.

This is what was served:

– l sausage patty – 1 biscuit
– l hash brown patty (very dry & crusty)
– very small order (less than l egg) of scrambled eggs.

I could have ordered the sausage biscuit for $1.00 – Hash browns (hopefully 2) for $1.00 – so the egg is $1.69? Totally unreasonable – a complete breakfast of meat, eggs, potatoe, and toast would be served in a good family restaurant for this amount. Please don’t call this fast food – the cost isn’t – but the food is. I belong to many committees and very involved in the Detroit area – I will spread the word. By the way, I don’t live my life to complain but to find the best in any situation – this is not anything but greed.

20

This evening, I went to the South Brunswick, New Jersey, McDonald’s location (#11154). To say that customer service was poor would be a compliment, AS THERE WAS NOTHING APPROXIMATING ANY KIND OF SERVICE WHATSOEVER. We were second in line, and IT TOOK 35 MINUTES TO RECEIVE OUR ORDER for a McDouble, an angus wrap, an M&M Mcflurry, and a large fries!! We only received the food then because I demanded to have my money returned so that we could leave To add insult to injury, when we got home, we realized that the order was Incorrect! I was told the McDonald’s manager, whose name I demanded and was given to me as Nina, was not there.

Someone named Emma told me she was also a manager and gave me the information. It was the most inefficient, poorly run operation I have ever seen!! Not only will I never visit that location again, but I will also avoid all other McDonald’s locations in the future and will urge my family and friends to do the same. This was an outrage!!!

40

Over the last year or so I have had several Frappes at various McDonalds. Some of these did not cause any problems. However, it now appears there could be a high risk of getting diarrea from drinking the Frappe. It has happened to me several times. I think McDonalds should look into this and warm its customers of this possible risk, it’s not a very pleasant experience for a customer to have at all. I like their food, but it will be hard to keep going back when it involves spending lots of time in the bathroom after each meal. Maybe the next McDonald’s reality show should be called, superDiarrhea me!

40

Over the last year or so I have had several Frappes at various McDonalds. Some of these did not cause any problems. However, it now appears there could be a high risk of getting diarrea from drinking the Frappe. It has happened to me several times. I think McDonalds should look into this and warm its customers of this possible risk, it’s not a very pleasant experience for a customer to have at all. I like their food, but it will be hard to keep going back when it involves spending lots of time in the bathroom after each meal. Maybe the next McDonald’s reality show should be called, superDiarrhea me!

 

40

MacDonalds on West Interstate Drive (inside Wal Mart) in Norman, Oklahoma 73069. This is Definitely NOT the first time our order has been completed Incorrectly. Since THIS MacDonalds has, obviously, undergone new management, our Orders have Never been right and you can’t exactly watch over their shoulder when you are in a bit of a hurry. Fist time, a few months back, a vanilla shake was requested, but the machine was down, ok fair enough. Second time, a couple of weeks later, we decided to get a snack on the way out. MacDonalds shake machine still not working, and 1 cheeseburger, 2 big macs and 2 orders of small fries.

RECEIVED 2 BIG MACS 1 ORDER OF FRIES AND when asked for the second order of fries It obviously was a Huge ordeal and 2 other customers were helped before us. AND the MacDonalds staff got one of those orders wrong too! OK so then my husband went again today, Sunday June 12 at about 4:30pm guess what ? the shake machine was working sort of BUT WHEN HE GOT THE ORDER HOME. HIS ORDER WAS 2 BIG MACS ONE SMALL FRIES, HE RECEIVED 2 BIG MACS AND 2 ORDERS OF FRIES AND A HALF FROZEN SHAKE. And there was another customer waiting with him with a small child and when she was given her order it was Wrong; she said “they Never get orders right here anymore”

Now I believe that MacDonalds has Always wanted to be known for their fast and courteous service and Always being friendly and making sure their customers are served well but, the amount of customers certainly has dropped, in case you are interested. And So Has the Attitude of the employees in this MacDonalds. Needless to say, we will be taking Our business elsewhere.

Regards,

Mrs. S. Venner

40

I was at the drive thru @ McDonalds in Myrtle Beach. I ordered a iced cappuccino. The said they don’t have iced Cappucino. Its a hot day! I was dying of thirst! I asked if they could put ice in it. They didn’t put any ice! Therefore I had to drink hot coffee on a blazing hot day! And I am appalled @ the service they provided! Or should I say. The service they didn’t provide! The store address is U.S. 17 South Bypass, Myrtle Beach SC. Please resolve this issue and make sure no one has to put up with this type of service! Thank you, John Bayron.

40

i went through the mcdonalds drive thru to get food for my family. i had ordered a big mac value meal, a double cheeseburger value meal, 2 individual double cheeseburgers, a grilled chicken sandwich, a big mac sandwich, two kids meals, and a small nuggets. we were told it would be just a few minutes for our food to be done when in fact after waiting for fifteen minutes for our food i went inside to confront the mcdonalds manager on why our order was taking so long. the replaced the fries in the kids meals that they had already given us which by themselves were already cold.

we live just down the street from this particular mcdonalds so our food should be nowhere near cold when we get home. well that was not the situation. more than half the food was cold. the chicken sandwich ended up being crispy instead of grilled and it was very cold and you couldnt even bite into it. one of the big macs had barely any sauce on it and only one small piece of lettuce. all three double cheeseburgers looked and tasted like they sat premade for an hour. the fries were stale and cold. the nuggets were hard and dried out. the only thing that was even remotely good was the pop despite the fact of it being flat.

this will most likely be the last time i go to this particular mcdonalds.

40

Why would you take the large milkshakes and implement into the mc cafe joke . For the last 3 years I stop a a mcdonalds in Cromwell ,Ct and order a large strawberry shake now I pay the same price for a shake that I would consider a small shake if you think that by offering me a stupid cherry or whip cream I will be happy you sadly mistaken!!!!! This Is by far the worst and most rediculas idea mcdonalds has ever came up with !!!!!! It’s really to bad cause now I gave up stopping everyday and now stopsybe once or twice a week and I am going to do my best. To make it one time a week!!!!!! Ray Kroc must be rolling in his grave!!!!!!

40

On Saturday 5/28/11(5:50pm) my Mother, my six year old neice and myself went into the McDonalds on Coffee Rd (93312l Bakersfield. When we approached the counter 4 workers hundled, pointed and began to laugh at my mother right in front if her face. First off i must explain that my mother wears her make up alittle heavy at times and is Japanese. The employees were all young and of African american decent. This was highly offensive and extremely un-professional. I’m extremely patient and understanding, but their actions were beyond blatant. Its sad that a Grandmother can’t take her Granddaughter to McDonalds without being humiliated.

20

I am a regular customer at the local McDonald’s. I also work in the fast food industry, so i can understand the chaos that can happen in the fast food environment. But its getting to become a habit.The past two visits I have had to repeat my order once I got to the window, and I just got back from there a few minutes ago, in which not only did I have to repeat my order once I got to the window, but they still managed to get my order wrong. i mistakingly thought that when i checked the McDonald’s bag to make sure that my order was correct, that when my sandwich was labeled with a tag saying “no onion, add tomato, that it was actually made that way.

WHAT WAS I THINKING!!!! Next time I decided to go to McDonald’s I think that I will drive out of my way just to go to a different McDonald’s.

40

I was stopping at McDonalds everyday to get a Chocolate Shake, but in the past month I have been very disapointed in the outcome. I have tried 4 different times in the past month and my milkshake is the same. The drive thru takes so long; which I do not know what has change or if it is different help, but it takes forever. You can even check with the person taking the orders, she has to keep checking out of her window to see if cars are moving or what. I could see she was very frustrated along with the customers waiting.

Anyway back to my milkshake, by the time I get it it is all melted the cream is just about gone, which was my favorite thing I liked, the cherry is sunk to the bottom and the shake is not very cold, it is just like chocolate milk. So I have decided I can just make myself a chocolate milk and save myself some money. As I said I have given it 4 different tries and it was the same thing. I will no longer be going for those shakes. It is not worth it. This is at the Derby, VT McDonalds.

20

i have complained about this mcdonalds NUMEROUS times before. located @ the intersection of market st./south ave. in youngstown, ohio. today is the first time ive been back to this mccdonalds in 6 months because of the exact same reasons. i pull up, order 2 hamburgers, and 2 med. fries.. ok, is this hard????? the girl @ the window reads the order back to me, hands me the bag, only to find 1 hamburger, and 1 fry.. who does this???? is this mcdonalds hiring only drug addicts and people that really cant survive or ‘read;’ in the real world???

i deal with mentally challenged CHILDREN!!!!!!!!!!!!!!!! that have more sense and do a better job than the absolute fools @ this establishment. it’s not even an establishment, it’s a joke!!!!!!!!!!!!!!!!!!!!!!! the manager had the audacity to e-mail me, and apologize for the continuously HORRIBLE SERVICE this dump offers, and not even offer/send me coupons to use @ a decent mcdonalds that maybe could serve me correctly without being taught how to do their job. r u KIDDING ME!!!!!!!!!!!!!!!!!!!!!???????????????????????

your facility SUCKSSSSSSS and you, the “manager”-loser, should be FIRED for doing such a repititiously HORRIBLE JOB with your leadership. you suck, your restauraunt sucks, your food their sucks, and i wouoldn’t even send a retarded child to apply @ your dump, only so they wont make you LOOK GOOD!!!!!!!!!

20

going thru mcdonalds drive tru and getting wrong order. on my way to work on a sunday and went i sit down to eat; but they gave me the wrong order, so i had to gety back into my car get there and you don’t even gat an apology.they told me i hat to wait to get the correct order, unfortunately i had to get back to work, so i just asked for my money back,though this is not the first time it has happened. maybe they cannot handle the heavy traffic…who knows? this was the mcdonalds on 441 and ives dairy rd in miami, florida on a sunday may 22nd ,2011 @11:00 am.

20

Went to get a chicken sandwich here in Corpus Christi McDonalds. I payed and got my meal and aske for mayo. Well they were out, drove off to eat and when I took out the sandwich it looked like it was made yesterday. The bun was hard as wood and the chicken was old and tough. I turned around and went back to talk with the manager and to my suprise he told me I was lying and that he knew they just barely came out of the grease. Wow, I might expect that from an min wage employee but a manager. I called in to complain and they wanted to give me a sandwich at any store.

You know, I dont want a freebie I just want you to fix your obvious service problems here in Flour Bluff and you need to start at the top Cmon hoe many customers do you really want to go to the competitors becuase you dont care about customers????

60

I had to show the local McDonald’s manager a document from their corporate office indicating that a full medium order of fries is 4.1 oz to get more than half an order. I would LOVE to be able to send pictures from my camera phone to McDonald’s, but their feedback form won’t let you, and was designed to make feedback as frustrating as possible. I guess it’s time to visit the library website, get the names of all the corporate executives, and send paper pictures to them.

60

this particular mcdonalds by my house is the worst i have ever been too. they screw up my order every time. i think someone should drug test each employee. i love mcdonalds, but this one takes the cake. one morning, i went through the drive-thru, ordered bisquits and gravy, i got home, sat down with fork in-hand opened it up only to find a blob of gravy with no bisquits. i was livid. just the other day, the gal at the window asked me at least five times what kind of pie i had ordered. i told her one peach, and one cherry. i get home and find two apple pies. here i go again back to have it corrected.

i am boycotting this one mcdonalds, i will drive to the next county before i go back again. this is only a couple of examples of what i am pissed off about. i could write a book! thank you for letting me vent!

 

20

I’ve been to mcdonalds several times in PAMPA TX, 79065 when the people placed at the windows doesnt understand ENGLISH. I had Asked for a girl toy and got a boy toy and they didnt know what i was saying. this went on for a bit and finally she asked someone to come to the window that understood ENGLISH. Another example was when I asked for napkins at least 3 times and same thing happened again. There has been several other times this has happened. Its amazing that all the employees are 90 to 97% mexican.

How do others have a chance to get a job there when everyone is hollaring to each other in spanish, so no one else would have a chance with being hired since they dont understand spanish. If they were hired they would never stay cause they couldnt understand what was going on. WHATS GOING ON WITH U PEOPLE?? You should double ck the workers/management most are illegal with fake soc sec#. I just dont get It!!! Dont u run these #s to make sure the people to the #s didnt die in 1940 or were made up illegally! tank u bery mush!!!

20

Went to McDonald’s on April 15, 2011 @ 19:47. Location: 11529 E Washington Blvd Whittier CA 90606-3123. This was not a rush hour time but line was super long in drive thru and inside, there were alot of employees behind counter-including 2 managers-which manager were not helping or doing anything to help customers and they only had one register open. I complained to manager “DELIA” and she was like “dah” clueless totally clueless she did not apologize all she said is and insisted there was 2 registers open. Other McDonald’s customers in line were upset also.

Plus they forgot to give us our drinks and still had to wait for those.  McDonald’s is going downhill as far as who they hire This is not the first time -nor the second. Whats going on?

Very unhappy
Sandra Almanza
562-699-4997

60

Dear mcdonalds manager, I yet again have been given the wrong order and have been charged for the wrong drink order. For a drink that I did not order I had to pay, and I’m sick to death of being con’d. It isn’t the first time, this has happend 4 times now! You have poor customer service standards and I as the customer are not getting what I am paying for at your restaurant? I shall never eat or even give you my money, McDonald’s food quality is poor and I’m sure some people agree we are being robbed!! I shall be taking this further with my complaint.

40

the mcdonalds resturant is located at hilltop in va. beach, va. i had low blood sugar and stopped at the drive thru to get an icecream cone $.54. i paid and i watched as they prepared my order. a lady who had handled money got the cone, filled it and set it on the counter (all with her dirty hands) then the guy in the window went over and picked it up (with his dirty hands) – then got a napkin and handed it out the window. i ask him if mcdonalds did not use gloves when handeling food, his reply, yes we do in the back. he was very nice and polite. i told him he could keep the ice cream and i drove off.

40

In the last 3 months I haven’t seen any of the McDonald’s staff members wearing name badges AT ALL which in the industry is ridiculous. I have never been soooo disappointed in service. I wont be going back any time soon. In the last 3 month there has been problem after problem after problem. Month end weekend in February they had no chips. The week after that they had no milkshake mix.  Two weeks after that they had no buns for burgers. Every time I go to McDonald’s Benoni staff have no name badges. I requested a rude ladies name and she didn’t want to give it to me at all. I requested the head office number and she didn’t want to give it to me at all.

When I got upset they spoke in a different language which is terribly rude to say the least. If that’s not bad enough the security guard in the parking lot gets involved and waving his finger in your face and telling you he isn’t scared of you will definitely convince you of bad service like never before and NEVER AGAIN!

60

This Past Friday my husband, daughter, two grandchildren and myself, stopped at the McDonald’s Store in Many, Louisiana, I have never seen such a dirty place where you have to sit down and eat. The tables were greasy with flies every where looked like they had not been cleaned in a very long time. We had a 8 month old with us and the high chairs were so corroded with filth we could not let her sit in one. The ladies restroom was smelly and very dirty. I really think someone from head quarters should stop in unannounced to this McDonald’s location and check it out for themselves. I am sure that they wouldn’t like what they found in this restaurant.

60

I have noticed over the past several weeks that the sausage patty now being served at McDonalds has a different flavor than it had previously. The current one is not very good, this moring I stopped at the local store and asked, they confirmed that the recipe has been changed and that it is not as good. I also want to complain about the french fries, 40 years ago McDonalds had the best french fries anywhere, period. This it when they were being cooked in beef lard and tasted more like meat than the burgers did. Then the “health” craze took over and the “vegetarins” and it has been downhill ever since. I hope that McDonalds can change back to the ways of old, and bring some loyal customers back.

40

I’ve been in Kingsville TX for a year now. I hit McDonalds about every weekend in the morning (don’t know why I keep going). It’s come to the point where I’m ACTUALLY on a complaint forum the service is so bad at this place. They literally get less than 50% of my orders right. I get everything from the wrong sandwich to jelly packets w/ my breakfast burritos it’s pathetic. There are 2 McDonalds locations in this town. One has only hot picante and the other has only mild… it’s been like this for a YEAR. You think the McDonalds managers could get together and swap some out. Obviously they don’t care about their customers or their business.

60

McDonalds sucks and here is my complaint about McDonalds. Their large thick shake is now a medium and watery, I couldn’t believe it when I took off the lid and looked inside. Also very disappointing that the new McDonalds Mcdoubles have different cheese, are dried up, and only have a spec of onions on the hamburger. I was ripped off and won’t ever go back to this place again. I’m freezing this so-called large thick shake and showing it to everyone to make sure they don’t go back ever again. Instead of responding and making quality they get the lowest cheapest crap out their and hope that nobody will notice, not cool. PS McDonalds sucks!

60

Had recently filed a customer complaint to Mr. Paul Samuelson, a McDonalds customer service Representative about the wi-fi problems I was having. Dear Mr. Samuelson, received your mail about my complaint to you from 5875 -20th st vero beach about the wi-fi situation. I want to thank for listening to my wi-fi problem at that McDonalds location. And taking an interest to my complaint that was to me a disgusting scene there, causing me not to be able to use my wi-fi on location. Now i hope i can go back and enjoy that delicious chicken sandwich that we all love to eat, (in peace and quiet) at your location. Thanks Again Sincerely Jerry Epstein.

40

I just wanted to find out why is it every time I head do McDonalds at Night before work (I work 3rd shift) I would feel like having a Hot Mocha and they would say that their machine is down. I start work at 22:00 cst so it would be around 21:15 when I would come around to get one and can never get a hot mocha, it’s really frustrating as McDonalds customer. You guys advertised it so much on how good it is but won’t keep the machine’s up until at least midnight before shutting it down. I’m getting pretty tired of having to go through this every time I want one, why not give me one? Can you please get this fixed for all the people that works third shift would like to maybe have one before work. It would increase profits and sell more hot mocha’s!

60

I ordered a filet-o-fish today @ McDonald’s in Green Bay, WI. This was the 91st McDonald’s built in the US and has the ORIGINAL Golden Arches dating back to 1958. I began to eat the fish sandwich, & realized there was no slice of cheese. I went back to the counter and asked why there was no cheese. I was told by the [not-so-customer-friendly] manager, Jamie, that 1/2 slice of cheese comes on the sandwich,and has been for a long time. But there wasn’t even “1/2 SLICE” to be seen. I lifted the top of the bun,…only TONS of tarter sauce. I lifted the bottom of the bun only to find a “1.5” by 1.5″ melted circle of cheese”.

I couldn’t tell if it has been a slice or a squirt of cheese. I requested a sandwich that was as pictured on the menu, and was told by Manager Jamie, “Well, you can’t go according to the pictures.” I think that McDonalds needs to be HONEST about what is and what isn’t on a sandwich. If a slice of cheese, or even half is pictured, that is what I would hope to find on my sandwich….NOT a 1.5 by 1.5 inch circle of melted cheese located UNDER the fish filet. HOW long have you been doing this? Is this an attempt to hide the scant amount of cheese? SHAME ON McDonald’s!!!!!!

20

I visited a McDonalds restaurant today for lunch. I love the $dollar$ menu. I ordered a cheeseburger with mayo and onion only. I’m thinking the total would be $1.10-$1.15. I literally had $1.25 in change. The cashier says $1.39! I know it is not a lot, but to someone who is counting change, every penny counts! I had $1.25. I asked why it rang up to that and she claimed because I asked for mayo and mayonnaise is not the condiment that comes on the sandwich. I thought maybe she heard me say EXTRA mayo, but no, that would be another $0.30. I ended up having to get a plain McDonald’s cheeseburger because I was $0.14 short.

I would think it would be a more rational choice to just give me the burger, rather than throw it away and give me a “plain” McDonald’s cheeseburger. My idea is to not charge anything for condiments. Maybe if someone requests extra, but not otherwise. Thank you and this is my only problem with McDonald’s restaurant. Your coffee is the BEST.

40

I went the Irving Blvd, Mcdonalds and received sorry service. The Spanish people got good service, from what i observed over the course of 6 months. The redone Mcdonalds in Irving TX. And same thing at another one on Irving Tx, off Story Rd. Same thing at a Mcdonalds off 183 and Esters Rd in Irving Tx. Then i moved and went to the Mcdonalds in Stephenville Tx three times, same treatment from Spanish employees at Mcdonalds. They hardly speak any English language. Now i do not like Mcdonalds. I did want a job there, at a few of them i mentioned, but now i’ll wait till they complain of their work a lot, then move in to them Spanish workers, what good customer service is, no matter what culture you are from…disgusted!!!!!

20

Spanish staff at McDonalds, Manhattan, NY, Penn Station, Madison Square Garden, discriminates against non-Spanish with the 30 min rule (eat and leave w/n 30 min). They told me it was a 20 min rule. Only non-Spanish persons was asked to leave. I spent $8 at McDonald’s, I paid w/ Credit card but McDonalds machine was out of paper so I didn’t get a receipt to prove to the police that my 20 or 30 min time limit was not expired. A floor sweeper/mopper (60 yr old male Spanish) told me “you must go now”. I guess I was in the way, and this is the only way a frustrated staff can vent his anger about his “go nowhere because I can’t speak proper English lowly” job.

Unprofessional, not courteous. I went to the manager, Spanish woman, no help whatsoever. Is this how you treat your paying customers? It is 2:45am at Penn Station. There is free WiFi at McDonald’s, I had my computer. Later, 6 MTA Police are at McDonald’s, some hands on their guns, saying I must go. Intimidation. Clearly, they wanted a confrontation. I asked the sole black staff to give me my other order of apple pies and I left. What was I supposed to do? The Spanish staff stereotype all blacks. Police do the same. The Spanish are taking over!!! They work hard, they may deserve it.

60

Here is a good scam going at McDonald’s, I went to pay for the meal at the drive thru window and the lady accidentally dropped my change on the ground. I can’t open the door to give her change from the ground, so I just said don’t worry about it. I just happened to look on the ground and noticed there was lots and lots of change on the ground. It was a scam, she would collect the change when the cars slowed down in the drive thru. I found out later in the week and that person doesn’t work at that McDonald’s anymore so beware of the accidental drop of your change at McDonald’s!

60

In a week’s period, either me or a family member have had wrong orders given to us at McDonalds in Ogdensburg. I went inside, placed an order, got home to find out I was missing a filet of fish, and paid for it. My brother, the same day, was shorted a filet of fish. He was going through the drive through as I was ordering inside. Also, my niece was shorted 2 filet of fish at McDonalds within the same week. Luckily, her father told her what had happened to both me and our other brother, and she checked the bag at the drive through to realize she was given a quarter pounder in place of of the 2 filet. McDonalds workers need to pay more attention to orders and fulfilling them accurately. It’s very frustrating to get home and realize that you are shorted food for someone that is waiting to eat!!

Burger King, here I come, which is located right across the street. Starving in Ogdensburg…

40

I know you might hear this a lot but i have had it. I needed to vent about the drive thru service in Rockford or Loves Park IL….every McDonalds you go to the service sucks…people make a joke that you have to do the job of the workers so you get your complete order. Today i ordered two happy meals in the McDonalds drive thru and they asked me if girl or boy toys i stated girl…well i got home WITHOUT checking my bags…thinking to myself omg i know better not to check and sure enough…NO FRIES…AND THE TOYS WERE BOY TOYS. Ok I can see messing up the toys but COME ON two easy meals and the same and NO FRIES. The last time i went to McDonalds they gave the car in front of me MY ORDER.

What do they hire for staff…And people REALLY NEED to take PRIDE IN THE WORK THEY DO…i dont care if you are washing toliets…TAKE SOME PRIDE…stop worring about boyfriends or if your hair is ok…SHOW some respect for your employment…. i am ticked off at McDonalds…

40

In store McDonalds #1807 order # 257 [3-09-11] my order was taken incorrectly and I didn’t get my fish sandwich. I got chicken which the ticket read but did not check until I got home. In the last month I have been shorted chicken McNuggets twice which my wife and mother in law love. This time I checked the bag to see I had 2 boxes of chicken nuggets and a sandwich which I did so I was surprised when on arriving home I found no fish sandwich. If it wasn’t for the terrific fries, apple pies and coffee I would go down the street to Burger King. Somebody needs to get these people at McDonalds to pay attention, they are not the only fast food restaurant in town.

20

I had to wait in line inside for thirty minutes at mcdonalds to place my order on march 5 2011. they had one new lady on the register who had very little experience. six times it took to get the order placed and i only had 1 happy meal, 1 #10 meal, and 1 mcchicken, 1 value fry, and 1 tea. this happened at store #12161 in port st. lucie, Florida . please if mcdonalds cannot do better than this as much business they have they need to close up and go home.

20

My husband and I stopped in at the Vincennes Indiana Mcdonalds on thursday morning and my english muffin was burnt and the edges of my egg was burnt. The hash rounds tasted like they was soaked in oil and had the oil taste. I told the manager on duty and she said don’t know its not my store just filling in here. Will not eat breakfast there again. It was horrible.

20

My daughter got some coupons for McDonald’s for valentines day. When I took her there to eat then use the coupon we were denied to use it. My daughter was crushed as she has several of the coupons from class mates. I talked to a Manager and his response was to find out where the coupons where purchased and used them there!!! I’m sorry, but how in the world would I do that and how humiliating to ask a parent where you bought your coupons!! There is NO where on these coupons where it say valid at the McDonald’s where you got them from!!! I’m very disappointed and I may NEVER eat at McDonald’s again! What has this world come to?

60

Had to do the the Heimlich maneuver to my friend who choked on a piece of plastic found in a double quarter pounder from McDonald’s. This happened in Oromocto NB Canada on Friday 25th, February 2011 at 1130 pm. I am looking for compensation from McDonald’s for this incident and don’t know where to go from here. Contact me at, fabianhenry79@hotmail.com, Thank you.

40

I have a complaint about the mcdonalds on 1642 pitkin ave, brooklyn NY. the worst service ever, from mgmt down, no control, everyone has a poor attitude and the food sucks big time. I’m done with mcdonalds, first time shame on you second time shame on me!

20

My friends and I went to Mcdonalds to get some food from the drive through and we placed some specific orders. Then after arriving home we saw that the staff only gave us half of the order. We then had to get in the car and drive all the way back. We then queried the McDonalds staff, and they were totally clueless about what happened. We supplied them with the receipt, and only then did they find the rest of our order. By that time the food were already cold, and we also realized that they did not remove the onions from 2 of the meals as we asked for. This was not the standard we are accustomed to from Mcdonalds.

20

I went to all 3 McDonalds in my city. They each have a huge advertisement of the Monopoly game they have going. The first sentence is that no purchase is required to play. So I asked for a free Monopoly piece. They said you need to by a meal. I showed them their advertisement right in front of the counter. Their reply was always you buy and meal and the Monopoly piece comes free. I said you sign says no purchase required. Your telling me it is required. This is definitely false advertising. I tried to find a way to complain to the McDonalds headquarters, but there web site does not give you anyway to complain, only how do get a franchise or job or coupons, etc.

60

2/2/2011, purchased 2 breakfast sandwiches and coffee at McDonalds. employee wore no gloves putting the sandwiches together. witnessed McDonalds employee placing egg, meat and cheese using no plastic gloves for any customer. I ordered two sausage biscuits, one hashbrown, and a small orange juice at 1610 sycamore view 38134 memphis,tn. The sausage biscuits were both burnt. I’m an african american woman and my sausage biscuits were the same color of my skin. The hashbrown was cold and taste old as if it had been sitting out for years. A

And the small cup of orange juice was $2.99 and it was a very small cup that shouldn’t have been worth $2.99. I couldn’t take it back because I had no receipt and plus class for college had just begun, so I had no choice but to throw it away or eat it and die

40

I currently work at mcdonalds and I can either be the nicest worker there or the worst. Next time you complain, you might need to consider this before you do. When ordering through the drive thru at mcdonalds, be sure to look at the 12 inch screen displayed in front of you to ensure that your order is accurate. Don’t say the mcdonalds big mac meal is yours when you clearly ordered a large coke and that’s it. When we park you, we do it not in spite of you, it’s because your food is obviously not ready. So don’t come in all pissed voicing your observation! The reason nothing is stocked is because fat people like YOU GUYS keep coming in  to mcdonalds and ordering a ton of food!

40

I wanted a smoothie from McDonalds, so I pulled up to the drive thru window to order. The lady starts screaming something crazy through the mike and so I politely ask her to slow down and that I can’t understand her, maybe it was her accent I dunno. Finally I got tired of this, drove up to the window, but she never came. I guess if you can’t hear the crazy foreign immigrant on the microphone, McDonalds doesn’t deem you a worthy customer! I get that America is diverse blah blah but seriously most people speak English McDonalds, can you not hire people who speak it as well! Da da da I’m hatin’ it!

40

Jesus… I understand if i see an overweight person eating at subway , but mcdonalds? GUYS, CUT DOWN THE FAT OR YOU’LL DIE .

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