McDonalds Complaints Continued... (Page 7)

20 min. from lot to pay. Window 2 says "no eggs", wait at Window 3. I waited at Window 3 for 12 more min. then informed window 2 I entered lot 35 min prior, still waiting. 3 min later I was given a sack. The person showed zero gratitude, zero apology, zero concern. Asked if she thought an apology might be warranted, she didn't understand English well. Zero concern. Begrudgingly wished her well and left. My order was 1337. They gave me order 1228 (how long ago was that?). I got the wrong order, AGAIN. Called Phelan Mgmt for survey. Recording says leave feedback at beep - there was never a beep, only repetitive loop. EVERY menu option led to false statements -not one chance to leave message or speak to person, no chance to enter survey code, during normal biz hours. Next called store and they refused to answer phone - it hangs up. Called for Phelan Mgmt again 12/27, phone menu had changed but yet again, the menus lie. No tones sound enabling messages. NO opportunity to speak to a person. Unable to provide feedback to Phelan. Are they sincere or going thru motions to satisfy corporate? Documented, w/ evidence 8 negative aspects in single visit. Asian Phelan's playing games w CUSTOMERS

I visited McDonalds in Hasselt, Belgium. It was a nightmare.
We had to wait 45min before receiving our meal.
The kitchen was covered with food rests, empty frie boxes, etc...
The whole restaurant floor was dirty and shining from grease.
As a result, not only was our food cold, but due to this soiled floor, I slipped, fell on my leftside on the floor and hit my head very badly against a doorframe. Many people witnessed this and helped me getting up. The McDonalds personnel did not even bother.
At that moment I did not experience and discomfort, apart from a big bump on my head. However, yesterday and today 2 days later, I'm in more and more pain. Especially my head; neck; shoulder; left arm and hip. I'm filing this complaint, but will also contact HQ in Chicago and Belgium, as well as the food inspection.
I've never experienced this before with McDonalds. This restaurant is not worth to remain open. It's the Christmas holidays, when unfortunately no doctor can be consulted here and as such I will have to wait till at least December 26th before getting treatment and in the meantime suffer from pain.

I went to McDonalds on 1630 Jamaica Avenue on 12/22/18. I ordered one $2.00 sausage McGriddle and a small coffee I put my credit card in the slot before realizing the amount was $4.36. When I questioned why it was so much, I was told you ordered the special and because you ordered one sandwich the coffee was $2.00. I told her I ordered the $2.00 McGriddle which is clearly on the $1,$2,$3 menu and the small coffee (which is $1.39 I go to McDonadls often) I told her again I ordered the $2.00 McGriddle, and a small coffee why was I being charged $2.00 for a small coffee. Another cashier told me they had no control on the way it rang up, that -that is the way the system works pointing to the cash register WHAT!!!!! I told him that made no sense, he told me they had no control of how things are rung up and I can always go to Dunkin Donuts and get their coffee WHAT!!!!. I asked to speak to the manager and explained to him what happened, he looked at my receipt said I ordered the egg cheese and bacon McGriddle, and because I ordered one sandwich I was charged $2.00 for the coffee. I told him I did not order that sandwich I ordered the $2.00 McGriddle again which is clearly on the menu, and a small coffee. He refunded me, but for the wrong amount $5.76 ( which I still do not see on in my bank account) and charged me for a small coffee??????Really your staff made a big mistake, made me feel like I did not know what I was ordering, took three of you all to figure out what was going on and still charged me for the coffee, but did not order me another sausage McGriddle. I told him that was very bad customer service and obviously the cashiers did not know what they were doing. I was so annoyed I took my coffee and left. I went back to the same McDonalds on 12/23/18,(different cashiers and manager) ordered the same thing I ordered yesterday and the total was $3.27 at least someone knows what they are doing. I may have let this slide but when the cashier told me I can always go to Dunkin Donuts and get their coffee, and had they been a little bit apologetic, I would have let it go.

On Monday December17, 2018 and Tuesday December 18, 2018 we saw Mcdonalds commercials on tv that stated If you purchase a big mac you could purchase the second big mac for a penny on Wednesday December 19th only. The same commercial stated that if you purchased a 10 piece Mcnuggets you could also get a second 10 piece Mcnugget for a penny. On Wednesday December 19, 2018 after shopping we went to our local McDonalds in Arcadia, Florida. We ordered the big mac and the 10 piece nugget. My husband wanted the second big mac but we had to pay full price. We left with two big macs $7.58 and only one 10 piece nugget. I still have my receipt. When we arrived home and while we was eating our food we saw the exact same commercial offer with the big mac and the 10 piece nugget. Very frustrating and aggravating. Seriously!!!

Mary Biddle

Ok me and my family have been to the tonypandy branch twice this month for a ice cream.the first time we quid for ten mins in the drive thru only to be told when we got to the window there was no ice cream...today we went back for a malteesers ice cream for the four of us only to be told there wasn't any...I'm disgusted and will be telling friends about this.

We stoped at McDonalds in Winchester Tn. on Sat 12-15-2018. My wife's bis egg and bacon was so hard that she could not eat it at all. My McMuffin was also very hard. I was able to eat it, but it was not the best. We were going on a trip and could not turn back. We love McDonalds and will continue to eat their, just thought you should know. Order number 59 at 07:12 AM

the new ordering system at ur Ann Arbor rd Jackson , mi Location is the biggest pain at lunch time its busy enough without having to try and order and then it takes 20 mins out of the 30 min lunch !!!!!!!!!!!!!! I can tell u first hand my co-workers and myself will no longer be eating at McDonald's for lunch Wendy's is a block away and u get REAL service not some stupid ass computer to order our food ..whom ever came up with this idea is a complete moron have a good day

I when too mcdonalds after I got off work it was 2.30 in the morning I am a food server anyway I when by there too get a sauge biscuit anyway I had when by there 2 nite ago but for 2 days they said they were closed it suppose too be open 24 hours anyway I sit there for 15 minutes waiting for my biscuit finally when I got it I was asking the girl that was working why it took so long she slam the window in my face I am 64 years old I dont need some young treating me that way the place is located in Gulfport on coward road an I-10 these people need too wear name tags well that done it with me I will do without before I ever go back there again this happen on dec.12 at 3.00 in the morning these young kids need too be train better

I came into McDanolds today it was 49 degrees outside. Inside it was cold. I ask the personal if they could put the heater because it was cold. They said, they didn't Know how to move the control. There were three counting the supervisor at night. They laughed and shrugged there shoulders. The supervisor told us I don't know. No one turned it on for us. We are clients of McDonald's every Saturday we are here along with 8 more people. I can't believe the supervisor is not trained on all the lights and controls and the other Co workers. That is a shame being we are locals. Please have more training on your employees. I feel at night it's more like a game for them instead of caring for customers.

Our McDonalds on Hwy 52 in Albemarle N.C. has the worst service of all the McDonalds I have ever been in. I went there for breakfast on my way to church, Dec 2nd 2018. They were six people standing in line waiting to be served. After about 4 or 5 minutes of being ignored, a man called for the manager. The lady working behind the counter identified her self as the manager. He ask her if we were going to be waited on and she said they had to wait on the drive up first. She announced loudly, she did not make the rules she just worked there. Almost all the people walked out. This is a very unfriendly staff. No one likes the kiosh ordering, but looks like it is being forced on us. This staff needs additional training.

I live in the Philippines and probably order at least five times a week. Several times made online orders for delivery...I have three branches within a mile or less from my house and several times I'm told the branch doesn't not want to cater my order or that they can't find a branch to accept my order. Tonight I was told they no longer take 24 hour orders and then when I found out by going to the branch I was told that the branch stopped accepting orders after 1130pm cause they had to many orders. I explained that they should not cancel the order but call me and state they are behind and my order would take x-amount longer to be delivered and let me decide if that is acceptable. But, they refused and said that branch won't accept the order and the other two branches said they wouldn't cause it wasn't their responsibility to handle a branch that can't keep up with orders. That isn't acceptable! Why keep letting franchises be franchised if no matter how many you put around me they wan't catter my orders. My primary branch is at RMR square Tandang Sora Ave Philippines. They are also indangering their customers cause there is only one entrance and exit to the branch...they chain locked their second floor doors and their two other exits are always locked. I have told the security and management this is a fire concern but they just scrug their shoulders and do nothing.

I went to McDonald's on dabne y dr. in Henderson nc. on December 4th 2018 with 11.00 am. It the cashier 4 minutes to come to the cash register to take my order . Then it took 20 minutes to get my food. It was 7 cooks in the back cooking. The cooks in the kitchen were laughing and talking to each other. I hollered back them and asked them where was my big Mac then it took them 5 minutes. to fix it then. The McDonald on dabne y dr. In Henderson nc. Is always real slow. You need to make it the turtle restaurant please please do something about it.

In the past 4 visits, I've received an egg mcmuffin that only included the muffin no egg, cheese or ham. 1 of the other visits (today) I ordered the classic meal and there were no french fries. The other 2 times the food was cold. They were busy on their cell phones and laughing and talking about what they're doing over the weekend. It's becoming where I have a hard time understanding the employees also.

McDonalds at the pilot truckstop in Whitefield Indiana. Server at counter never once made eye contact. The condiment counter was out of catch up in both containers, and also out of large list, as well as being disgustingly dirty. I waited eight minutes for my food, and when it still was not ready, I asked for and received my money back and left. I’ve never posted a complaint, and sadly this was not my worst experience at a McDonald’s store, but it may be my last.

30 min out of and hr lunch then my food was cold fries were old and I ask and paid for a Dbl and a apple pie didn't get the pie and only
got a single meat but was charged for the dbl bcn smkhs

I stopped at your McDonalds at 2485 Blanding Blvd in Middleburg Fl I placed an order for 3 hamburgers and 2 large sweet teas that was at 1244 am and was not served my items until 1am. This was at the drive through with me being the only car in line. The 3 hamburgers were cold and there was grease dripping from the wrappers. I went back through the drive through and spoke to the manager about the problem. Her response to me was that they had a new trainee. And she would have the burgers remade. Now you expect me to wait another 15 or so minutes? This not exceptible for service or food. I find it hard to believe that a manager would blame an employee for her not doing her job of training. How many people have to become sick or stop going to you stores before problems like these are corrected?

Upon receiving our order I double checked the food in the bag and we were missing 2 items. I waited almost 10 minutes and no one opened the window to see if we needed anything. I watched as the staff carried on conversations and ignored us. I pulled back around not to hold up the customer behind me. I arrived at the window again to be looked at and ignored by the manager. she also carried on a personal phone call while on shift behind the counter. I had to knock on the window to get the attention of the staff so I could get the remainder of my food. I clearly stated that some items were missing and I have the receipt. the response I got from the manager was " I don't remember that order, did I serve you?, no I don't think so" in condescending tone. Also when she served us the remainder of the food she just threw it in the bag and thrusted the bag out to me and didn't say anything and stormed off with a bad attitude. This manager displayed a horrible attitude the entire time I was talking to her. this occurred 28 November 2018 1035 PM at 440 Mary Esther Blvd, Mary Esther FL 32569. The name of the manager was either Alisha or Felicia. she did not show proper managerial skills nor customer service skills. I believed she should be removed from management or fired from the restaurant. if I could give lower than 1 star rating I would because that is not how you should be serving the public.

I went to McD a week ago, ..their mcNuggets tastes like dried crap, w cheap used oil..their burger and meat was 1/4 of the size..tried those new bacon cheesefries, and it had 1 peice of cheese, not even melted w sprinkled bacon. I can go back just to get a pic for you. Sick. Had diarrea a few hours later.

Hi,
This is MCDonalds do it?

On Friday 23/10/2018 we went to you Lambton branch Germiston. First complaint Mc Donalds motor bikes parked in the disabled park, making it very difficult for me to park in a normal parking and to get my wheelchair out the car. The my partner and I go to the toilets, only to find there are no locks on the toilet doors. As these are public toilets, I find this totally unacceptable. When confronting the manger about the two problems, he just acted as though he new nothing about the motor bikes and the lock situation in the toilets. Surely if you are the manager you must know what is happening around you business.

My experience a Mc Donald's has left me with the feeling that this is a business that just wants to take your money and has no interest in the customers.

Regards

I have had enough negative experiences with McDonalds of late that I felt the need to reach out. The simple challenge for me is that the easiest way for me to express my dissatisfaction is to quit frequenting your restaurants much like people did years ago when McDonalds experienced a signifiant decline in business. I also recognize the futility in reaching out to a large organization that is likely tone deaf to its customers. Nonetheless here goes... I drove up to a drive through this evening to get warm fries and a frosty coke. I love your fries and your coca cola has a secret that makes it better! Suffice to say a cold soggy fry did not light my fire. When I went into the restaurant to complain the manager essentially made it my fault for complaining yet admitted to serving an inferior product intentionally! Thus the slipper slope of just getting away with inferior service an delivery. Also I don not like the kiosk ordering system. Is this a people business or just a assembly line for hamburgers. You guys decide but nobody has to get a hamburger at McDonalds. You might want to remember this is just a hamburger. I can get cold fries and a stale coke anywhere. I doubt you guys care about losing a single customer.. Assuming you do what are you going to do to win back a customer?

Chris

Mc Donald's Arndell park.

On Friday 16/11/2018 I went through the drive thru to order to children happy meals. I was asked what I wanted I said 2 happy meals. Please note I had two children with me they both wanted McDonalds. I got to the pay counter and I said to the girl can I get a medium coke as well, she said sure I tapped my card never noting the cost never having the order confirmed. I drove to pick it up at the next window maybe 15 m away. I got to the window and was given one happy meal. I said I ordered two. The young girl turn to a young "in charge person" who said they will have to back through the drive thru we don't take cash here...............................

Here my complaint.

1. I ordered two
2. they never read my order back
3. The cash register is 15m away or may be 5 m away in the store.

I drove back thru the drive thru as I had two children who need food. As I cam back throu the said in charge woman was laughing. I did yell a bit of abuse at her but....

3. Clearly they did not hear my order
4. Its not funny to make someone drive around the block
5. I am the customer what horrible service
6. the cash register was never more then 5 m away

its not the first time I have had trouble at this Mc Donalds but this was just ridiculous.

My mistake on the nigh was I should have asked for a refund as the order offered was not what I wanted. Question would I have had to drive around to get a refund.

SERIOUSLY BAD SERVICE> I would like too know what you think of such bad service.. Or is that acceptable

I was so angry, at the stupidlity of driving around and furious at the fact the staff thought it was funny. Arndell Park mc Donald is laughing matter I am there at the sporting club regularly and all the families laugh at it but interestingly not to the face of the staff....

I am sure my complaint will just become electronic fodder but I will keep telling my story as I sit right near the shop.5 m is to far for you not service focused staff to walk what a joke worst service I have ever received.

I was at the store 11277 north main st dayton ohio and I stood at the counter. A girl at the register stood there looking out the window finally she asked me what I wanted. I can't give you her name because she had no name tag. frizzy hair black hoodie with white lettering saying pink. I asked for 2 cheese burgers small fry and mocha frappe. still looking out the window she asked what I wanted again. I had to tell her 3 times. I waited 15 minutes for my order to which they finally told me the machine was broke. They asked me if I would like something else in it's place. I said no that, that was the real reason I stopped in. and said I wanted just to be refunded for the drink. They yelled for someone named Dianne . Dianne never came they yelled for 2 more time and still she didn't come. I stood there for 25 minutes and still nobody refunded me the money. I assume that this store needs to be retrained for lack of customer service. I wouldn't have complained but this wasn't the first time of bad service at this store. I will no longer patron this store. even though I have to drive farther. I love your food and it's value but not willing to pay this stores wages and not get the product. I eat everyday at McDonalds. ks#2 side 1 order 10 date and time 11 18 2018 12:34 pm

Food was done incorrectly. I called to explain and the .manager was rude and acted like I was lying. People who prepare the food should pay attention to the screens and order tiers should write down everything you say. Even if you show proof your order is messed up,theirs always one uncompassionate manager their. I request a refund for my entire order please

hello I weitnt to mcdonalds in a very bad snow storm to get myself and grandchildren dinner at restaurant nimber1515. it was a wait of 7 minutes in line until I ordered that was fine. after paying at the drivethru window I got to next window . they told me to pull up. ok no problem. after 15 minutes and the cars behind me were driving by me I waited another 3 minutes. I didn't want to go in because my grandson had no jacket for it was taking at an event we were at by someone. but I had to go in the line was long again, so we went in. I asked for manager and the man said I am one of the managers. I explained whats was going on. he spoke to another man and brought me my bags of food. I told him it was now over 20 minutes old and wanted fresh he asured me it was not cold , so I took food out before I left and it was very cold!!!!. I was upset . I said I would like some kind of reembustment he told me only thing he could do was refund me my money. I said im not asking for you to give me my whole meal but one free fry or coffee would be nice . again he told me all I can do is refund u your money. well I was hungery and my gran children were was a long nite at hockey practice.i man 62 and have never been trated like this in my whole life from a mcdonalds. id like something done. like maybe this manager needs to be trained on how to take care of customers when something goes wrong and not be treated like this trying to give me cold food. glad I checked it I should not of had to though. he should of known my food be cold after sitting this long

4 out of 5 orders is usually missing something..
They are rude when I call to complain they will mail me a coupon
It never happens
Store at homer Adams park way
Alton Illinois
62002

My daughter had ordered food from the menu and had paid for it at the first window. When we got up to the next window to pick up the food, I decided I wanted a Diet Coke. The gal told me it would be $1.07, I handed her $1.10 (one dollar bill and two nickels). She dropped the change outside the window and told me she dropped it I kept my mouth shut and gave her and additional quarter. When she handed me the drink, it was not full (about two inches from the top. When I asked her to fill it up, she told me she couldn't that it was done automatically. Really, she couldn't top it off.

I am 67 years old and have never made a complaint before,but this whole experience is uncalled for (not a good customer service experence at all.

On 11/7/18 about 9pm I went to the McDonald’s and ordered a McRib combo and this is what I got after setting at the first window for a while before pulling up to the second window to pay. Then they had an attitude because I pulled up. They folded the meat in half and placed in on a regular hamburger bun that was mashed and then half wrapped it.

I went to Mcdonalds 11.07 on and ordered 2ea egg mc muffin meals and the the receipt indicated a mcgridlel and a large sweet tea. I ordered 2 large unsweet teas.and they subs bacon egg & cheese biscuit. THEY ARE VERY UNATTINTIVE AND DONT LISTEN . THERE ORDER ACCURACY IS USALLy 99.9% incorrect THE STORE NUMBER IS 1750. THE ORDER NUMBER IS1389

I experienced for the first time at a McDonalds, the worst customer service and disrespectful young man, who proclaimed he is a manager, in my entire life. I have patronized the McDonalds on the corner of E Lincoln Highway and Trump Ave in Canton, Ohio ever since it opened. I stop for a sausage egg mcmuffin 5 days a week on my way to work. It is local in my neighborhood and I was glad to do business there. The ladies that typically wait on me are awesome and the nicest people you would like to meet. Right now the restaurant is under construction and only the drive thru is open. As of this morning 11/06/18, they have taken out the normal order stand. I pulled in between 7:45-8:00, after I voted, to get my breakfast sandwich. All I saw were more white barrier horses and a pile of dirt where the speaker was, so I pulled around thinking they were taking orders at the window. There happen to be a lady in front of me who wasn't paying attention to the cars front of, her more interested in her phone, so she delayed orders for about 6-7 minutes. I pulled up and the young man, black hair, black plastic framed glasses, black facial hair, tan sweater, white shirt under it, I wish I would have gotten his name. I went to give him my order...he said he couldn't take it and I would have to pull around and order at the speaker....I told him I did not see a speaker... he said it's out there go give my order there...I asked why he could take my order...he said he wasn't allowed and he was taking other orders...I told him to stop for a minute and take my order for an egg sausage mcmuffin...he told me no and to move, I told told him I was not going to pull back into a long line of cars he created by not simply taking my order....he said "not happening" I told him I came everyday and all the other ladies were so nice, why did he have such an attitude?.... he said "so other people come too" "no problem you can sit there, I have all day, I get off at 1:00" I asked to speak to the manager...he told me he was a manager and he was all I would get...I told him for a manger he does not know how to provide customer service and I wanted to speak to the older lady who manages most of the time during the morning....He said she wasn't there...I told him young man then we will have a stand off...after what seem like a couple more minutes...he finally said "what do you want" I told him, gave him my $3.00 cash, he wouldn't give me a receipt....I pulled up to the pick up window and told the regular girl who was there how he spoke to me and refused to take my order, she called the manager over, she was a younger girl, very sweet, she said she was a general manager, she apologized, told me breakfast was on her tomorrow, because she knew I come there every workday and she would speak to him...I was in tears by the time I explained to them what had transpired...I was weepy, on my 40 minute drive to work and didn't even eat it I was too upset, it really made a good morning into a not so pleasant one....I didn't expect a free breakfast, even though it was a kind gesture and I won't get it tomorrow either... I can tell you this, I will never return to that McDonalds, I will go out of my way to a competitor now and there are two more McDonalds on my way to work on the same roads...even though I like the girls who normally wait on me there...I have gotten wrong orders before or they have forgotten a part of my order, I never complained because mistakes do happen, but the people are nice and service is good, they always chat a few seconds while I wait for the line to move or my food to be ready...Somebody has missed the mark with that disrespectful young man, trying to make him a manager, he is better off working as maintenance where he does not have to interact with the people who keep your restaurant open.

So you know I pass this McDonalds on my way back home and looked for the speaker I missed that started this young man's ill behavior... I saw it sitting between the two barriers, same height as the barriers with a dirt pile behind it and hanging flat with the barriers was a piece of board with order here painted in orange on it, hanging perpendicular with the barrier...you have to swing out away from it as you approach and swing back in to get to the window...the way you come around the building if that sign isn't angled towards the front of the building you are not going to see it...I suspect I probably was not the only one who missed it....I know $15.00 a week is not much money to a corporate company, but it's a lot to me and if your ill-suited manager can't appreciate loyal business I will take it elsewhere.

Sincerely,
Cindy Christen

My husband and I recently moved to Florida and located a wonderful McDonalds on Lake Worth Fl. We have never any issues until today. There were separate table with about 20 teens. Not only were there disgusting tables but yelling and screaming. One teen even placed his food on our table and walked away. I politely asked him to remove it. Not one person or manager said a word or cleaned up any mess. I was appalled. The store # was 34868. Please help.
7578 Tahiti ln
103
Lake worth Fl 33467

To whom it may concern,
This morning I went to McDonalds to get breakfast for my family. I was greeted nicely from the person at the drive thru and where I paid for my food. After I paid for my food I moved up to the next window to receive my food which was taking a long time to get. When the girl finally came to the window and gave me my bags with the food I asked her for another hash brown and tried to hand her money for it. She shouted to someone there real loud " HE WANTS A HASH BROWN ". She then tells me that I will have to come in and get it or go back in the long line of the drive thru and get it. I couldn't go in the store to get one because I had twisted my ankle yesterday and it hurt a lot and when I had explained it to her she said " I don't know what to tell you " and then closed the window and walked away. I did not go back in the drive thru because the line was real long and the road to go back in is dangerous. Is this how McDonalds train their employees to treat customers? I never ever had a problem with that store but today I felt that it was real rude for that person to treat me like that and that the person in charge that she was talking to should of let me buy another hash brown. Burger King is closer to my house. Thank you , David McGrain

Used mobile order. Paid for 2 extra chicken nuggets in Happy Meal for my autistic son and did not get them. The 4 I got were way overcooked as were his fries which were cold and chewy.

The food and service is great. But how do I enter my Trick Treat codes?

Your store at the corner of Millbranch Rd and Winchester Rd in Memphis, TN is not being managed well. It used to be my favorite store. Now the service is slow, the orders are inaccurate and there are two bullet holes in the drive-through order kiosk. The kiosk looks scary and is a real turnoff. The service has changed in the last 6 months. The staff is completely different and they are doing a horrible job. Your prior staff worked well together, but none of those people are there now. Please check on your manager there. It is very disappointing how this store is representing McDonald's so poorly.

On 10/21 at 2:53 pm I ordered 3 filet o fish w/ tomatoes and extra tartar and 1 leg fries. I clearly asked the manager of store 1255 to drop my fish fresh which she acknowledged and placed on receipt cook to order. The fish was obviously recooked, very hard and bitter. This cost 16.50 and was terrible. I don't normally write complaints but this was a I don't care attitude toward me and my request. This needs to be addressed ASAP.

Visiting McDonald's in Dunkirk, Maryland on Oct. 17th I ordered two hot apple pies to go. After I got home one of the pies was Pumpkin and I hate
Pumpkin. Well I thought a small glitch in the system. Today on the way to work I ordered two apple pies again, well the same thing, one of the pies was pumpkin. The two boxes containing the pies were both marked APPLE. Someone boxing the pies is not paying attention,

Steve

When ever I go to city center mall Doha McDonald's the 24 hours restaurant I Just leave very mad due to the bad attitude from the staff, last time I memorized the name of Bett she is veryyyyy impolite, they also used to serve me not fresh meal, and when I just request to check my food she just through it in the garbage front of me and I just used to leave the order and go. That's really very bad for the name of McDonald's as an international and known brand. I'm so mad because of that as it was not the first time. Please a gentle request to the management team to double check with their instructions

On Oct 14,2018 My wife and I went to McDonald on Rt.22 in Delmont after Church that we been doing for years, both of us are in the high 70ths. When we got their the place was locked and they had a sign on the door saying (Due to lack of employees we cannot let you in) and that you have to go through the drive through. If you had to use the Rest Room you were out of luck. Cars were lined up off of Rt. 22 coming in to McDonald and they did not know what was going on. Either shut the place down or get a Owner that knows how to run a restaurant. My wife was Head Manager at Kings Family Restaurant for 29 years and she said this is BULL.. There is a McDonald down in Murrysville but that is like 20 miles round trip from were I live. If you have one thing like this happen and the word will get out and make McDonald look bad. I would appreciate it if you would look into this matter and the owner. They would have been better off if they would have shut down the entire store till they got enough employees to run it. There been employees of this McDonald store that should never have been employ their. I live off of Rt.66 and my name is Thomas Kratofil I live at 303 Evergreen Ct. Export Pa. Phone Number 724-468-3744. Thank you for your time.

I was at your strore in warren Michigan 14 mile an Ryan service sucks no Americans working it took over 10 minutes to get my food manger must be 15 yrs. old would not help she maid use your rich screen I’m color blind so a customer help me I’m looking into a lawyer!!!!!!!!!!!!!!

Went to McDonalds on 10/09/18 with my family. Ordered myself a double cheese burger and fries and coke. When I got my burger the cheese was not even melted and the meet looked dry. You could tell that the burger was cold. I talked to the manager (Monica) and told them if they can make me a new burger and all they did was heated up and gave it back to me with the cheese almost being liquefied. I return their burger back and told them to keep it and walked out. This happened at the McDonalds in El Paso, TX Store # 5581.
Don't know why they hire young kids that don't know how to provide customer service.
Thank you,

I ordered a spam and scrambled egg breakfast. It comes with rice! I asked them to keep the rice . I also ordered a large coffee and a yogurt parfait. I paid and they gave me the food. When I got home I noticed that they gave me egg and rice but no spam. I was so hungry I ate the egg then I took it back. I told them they had messed up my breakfast. They took the rice back but would only give me the spam they had not given to me. I asked them why they did not give me the egg cause they were the ones that messed up the order! I talked to the manager but she would only give me the two pieces of spam! I like eating the egg and spam together! The manager did not understand the concept that they messed up my order and should give me my whole breakfast back!! I didn’t accept the two pieces of spam cause I don’t like eating it without the egg!! So it was a huge time waster and I went away feeling cheated by the management! When t went back to the order taker admitted her finger slipped and that is why my order is messed up!!

September 17th, Store #12012 Northville Township

The store was nearly vacant at 4:49 in the afternoon, it should have been busy. The only two guests present complained that they had been there waiting for their orders for over 30 minutes. They said the service has declined steadily after the remodel. I ordered an ice cream sundae, which after 4 or 5 minutes I was handed the sundae, no peanuts, so I asked again for the peanut topping. The employee then went around the corner and then returned with the bag of chopped peanuts. This did not appear to be very efficient for the workers. Upon leaving the building, I realized the employee overfilled the container, not securing the lid, and ice cream and chocolate was oozing all down my hand and arm. I stood in the parking lot and ate what I could with it all over my hands and the parking lot. With no trash containers in view, I walked back into the store to throw the mess away and used the restrooms to wash my hands. Clearly something is wrong with this store!

I love the SW salads, but his time the chicken seemed half the normal size and very dry.
There was so much lettuce and spinach it was like I was eating a plan lettuce salad.
It was horrible.

Resturant #13480 - 9/19/2018 - 5:30pm

It isn't worth the time nor the food to tolerate the rude dismissive service my party had to put with at Westloop McDonald's in Manhattan Kansas. The mornings you are treated with respect. But the incompetent staff of the evening made several people wait too long for their food, while those coming after them were given their food quickly. My guest was finally given 2 undone quarter pounders and the fudge sundae was melted as they left it on the warm counter too long while the rest of the order was being under cooked. (that is how stupid the staff is) I watched this and is when I went up to the clueless manager & told her 3 people were served & given their food AFTER my guest and another poor patient customer had ordered and had to wait and wait. I refused my cone, told her I wanted my money back and I was turning them in for their socializing with people instead of paying attention to their customers. Why in the world would we have to wait nearly 30 minutes for 2 hamburgers, a melted sundae so that the staff of McDonalds can socialize with the few people who came in they recognize? No respect for their customers, taking advantage of the politeness of paying customers. I will never recommend McDonalds to anyone who wants to come in for lunch or dinner. They gave other people their cones quickly after ordering, WE & another person were ignored and with the given the ice cream has melted? We paid for this garbage!???

While pacing an order of a Mac and two large fries,I had to repeat myself 4 times Because your server SHERIFF Did not know WHAT A MAC IS The man was just rude, he informed me that he speaks 4 different languages but did not seem to know what a MAC to me as a customer this is unexeptable.this happed AT Queen and Javis Toronto. I will put the word out to all NOT TO EAT ORDER ANYTHING FROM THIS LOCATION UNTIL THIS MATTER IS CORRECTED. YOURS BRENDON LOUTH.

I called the store in central on hopper rd within 30 minutes and they said they had the new chx tenders. went down and they were out. for this store it's not the first time they just wanted you in and didn't have the product. mickki ds in central sucks.

went into mc donalds in pleasant hill mo 64080 on 7 hi way
and order the two for five this was at 9:20 pm i was very hungry
hadent had anything to eat all day they take my order and while
i am waiteing for my food i nappened to look back were the food was
being made and notice that the person makeing my burger had one glove off
handleing my bugers with a bear hand he did us the the thongs to get the burger out of the hot tray but put them on the buns with his bear hand
so i ask for my money back and they gave it back but the guy kept comeing up until i left giveing me dirty looks
thatwas totally un called it not my fault he had a glove off doing his job and why would he have one on and one off
i told the front counter that i wanted my money and the reason and she told him to put on his glove and he did
but befor that he had served about four or five orders with no glove on bottom line i will never eat there again thats just to nasty for me

and as far as a rateing that place gets a big - 1000

McDonalds, Seguin, Texas.
First the young girl that took my order had the attitude she could care less about my order. Second even with the cashier she could not count my change back. Third after waiting 20 minutes for my order and not receiving it I decided to ask for my refund. Which I received. The Seguin McDonalds needs a better manager!