McDonalds Complaints Continued... (Page 7)684+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
Almost everytime i go to Macdonalds and this is almost everyday they never get my order right.This afternoon I went and ordered 6 chedder and onion burgers when i got home i only had 5. On Sundays I get breakfast for me and my wife and I order a big breakfast with pancakes and got home no pancakes in it .I am tired of going back and get the rest of my orders. I can understand every once in a while ,but this is a constant. Check my order before i leave,well i have a line in back of me and iIdont think its very hard for them to count to 6.I expect my order to be right its not that complacated.1,2,3,4,5,6, is that hard.If I was orderdering different things at one time I understand sometimes if it not right.It takes gas to keep running back to get my order and aggravating. From a concerned customer .I don’t know if my opion counts since I am but a small fry in this francise that makes millions of dollars a year.This is my city and I expect it to be the best fast food restaraunt around. When I do my job the people I work for expect the best and thats what I give them.I take great pride in my job to do the very best for me,my company and the people i serve.By the way I am a ship fitter and welder so my job has to be good or someone can get hurt if I don’t do my job with quality.I would think you would want your employees to do the same in work ethicf and pride in there job.I have done a lot of jobs in my lifetime form cutting grass to unloading trucks,to picking up garbage and I take everyone of them the same with quality and pride. So please address this asap if you can . the macdonalds i’m refering to is in Westwego,La. 70094 located on the Westbank Expressway.
We have been going for the pass week to get ice cream at the McDonald’s in Henderson louisiana, every time we go they always tell us that the machine is down every time.some one need to do something about the problem.
On the 31st December 2012 at around 4pm my son Don Parkinson received a telephone call from the duty manager of the Waterloo MacDonalds informing him not to be late for his shift.
My son informed the Duty manager that he had not been informed through the correct procedure of online time sheets and because there was no shifts on his online roster he made family arrangements for the 31st December 2012.
The Waterloo MacDonals Duty Manager began aggressively & angrily telling my son off implying that he should come in to do his shift.
My son again informed the Waterloo MacDonalds Duty Manager that he couldn’t as he had made other arrangements as he had not been given a shift from the online roster.
The angry imtimidation towards my son to go to work which left my son upset.
The MacDonalds Duty Manager’s aggressive attitude towards a sixteen year old is incorrect and I am asking for action to be taken against such intimidating behaviour please.
On December 31, 2012 my children and I went to McDonald’s at 17284 Main Street Hesperia, CA 92345 phone number 760-948-1202. We went for a late lunch at 3:05 pm, upon entering the restaurant there were people waiting for the orders, so we waited to be waited on. After 5 minutes NO employee, which I counted 9 behind the counter, greeted us or even made any attempt to acknowledge that we were there. After another 5 minutes two men in dress shirts with ties were discussing that the employees needed to be motivated to giving better customer service. Yet neither one made any attempt to take my order or even have another employee take my order. This was EXTREMELY RUDE, to say the least. Another 3 minutes went by before they finally told a young lady that there was enough people waiting to be helped. She took our order, she was VERY RUDE and UNPROFESSIONAL. When I got my receipt I asked her what number our order was and she said that they would call our what we ordered no number. When our order was ready they called number 1, the RUDE, I believe manager, said that the number is on the top of the receipt, he took the receipt an treated me like I was a child. I told him the his RUDE employee said that they would call out the order no number. When I told him he said that he was sorry but with a huge attitude. I have gone to this location before and have had problems so I quit going there, after a staff change and many years I went back. Now I will NEVER go back because they DO NOT KNOW HOW TO TREAT CUSTOMERS, and for fear that they will do something to any food that I order. Only because they are so unprofessional and immature. McDonald’s corporation really needs to fine this location to make them get their act together and train their employees correctly on how to greet customers, wait on customers, and serve customers as this is the job that they applied for and were hired to do.
About 11:30pm – midnight about mid November 2012, Uhrichsville, Ohio McDonalds, my husband called and asked if they still had the 50 piece nuggets and the worker said yes. So my son in law and daughter went to McDonalds to get 50 piece, 2 large fries for us and then they put their order in of a 50 piece of their own and one large fry. One, the debit machine was down from midnight to 1:00am so they had to leave after placing order, to go to ATM then back to reorder. Two, when they got home I ended up with medium fry instead of a large and the fries were unsalted. This is not the first time that we have had unsalted fries. The fries aren’t the same without salt, unless you request for no salt and we did not. Three, when they got there and placed the order for 2 50 pieces they were told that they didn’t have the 50 pieces any more, after we had called to check before going out. We are to the point that we will stop going to Uhrichsville McDonalds and either go to Wendy’s in Uhrichsville or drive 15-20 minutes to New Philadelphia, Ohio to go to Burger King. Hope to see improvements or no more McDonalds.
The morning of December 30, 2012, I went to McDonald’s for breakfast with my family. I ended up ordering last. I had to wait over 25 minutes to finally recieve my order. My family and I were very irritated and complained several times to the staff in which they completely ignored us. Irritated, we left with intentions to contact their corporate offices where we feel that we should not be ignored. In spite of all of this, there were two young ladies who sought to quickly attend to us. I believe they were the manager and a co-worker.
I go to the McDonald’s at 3072 SW 29th, Topeka, KS 66614. Multiple occasions I have gone here and have ordered stuff (ice cream, then tell me you don’t serve ice cream even though it is on the menu, and a grilled chicken honey mustard snack wrap and then tell me that I cant order that because you already turned the grill off at 7:30!!). I just don’t understand why this McDonald’s is even open still or making money when they tell people they don’t or cant fulfill someone’s order.
Thank you for reading this
My daughter works for the Terre Haute Indiana Mcdonalds, on SR 46. She has worked there for several months now. She is 16 years old and the verbal abuse that these kids are experiencing is apauling.
I have had my daughter come home for the last time in tears because a manager has implemented the “F” bomb in their daily managerial routine. I am choosing to take this route first, in hopes that some solution can be met.
If I cannot, I will be forced to take legal action!
On the 13th of December I picked up my usual morning coffee. Went to work and about half way thru my coffee I started choking. I pulled a white crayon ( used to write on the coffee lids) out of my throat. I was extremely scare and upset. Two days later I wrote an email to McDonald’s telling them what had happened to me. Still no response!! Very upset about what happened and how your company doesn’t care for the safety of their customers! I do have photos available if requested.
I have a 17 year old daughter, who works for Mcdonald’s. This Mcdonald’s located on 15th street in Midwest City OK. One of the members of management has been harrassing my daughter. We have filed a greivance and nothing has been done about this situation. I have talked to the store manager as well, still no results. The situation has gotten even worse. Now other crew members has began to make different statements about my daughter. These crew members are friends of the manager. My daughter has been asked to be transferred. No transfer has been done. They have began to call her out of her name. Names like “big girl”. I find that very offense. I am at a dead end. The only thing left to do is consult an attorney. There has been several threats against my daughter. There’s several managers aware of the situation. How you can maintain a business or hire people for positions and you allow your MANAGERS TO HARRASS THEM OR RUN THEM OFF!!!! I have asked for the district managers number. The store manager states, I cannot have his number. They will give him a message and he will call me back. I have not received a phone call, yet. The manager stated, this in November 2012.
On 12/24/12 I had a horrible experience with Mc Donald’s Store Manager, Alicyn L, Store 33106 located at 2815 Business Center Dr, Pearland, Tx 77584. I informed her I accidently provided the incorrect card for payment and asked if she could void the payment and reprocess using the correct card. She stated “NO, I would need to drive around, reorder, and repay using the correct card”. She then handed me my refund receipt and threw my card into my vehicle. The service received by her was so unprofessional, she truly does not appreciate a valued customer that spends over a thousand a year with Mc Donald’s. My kids and I will not be visiting this Mc Donald’s again! The time it took to voice this complaint with her was a waste of time, she could have stated I understand, retook the payment, saved a customer, and kept the line moving! Having Alicyn L running this Mc Donald’s is a BAD decision! Please rethink this decision and give a professional individual this opportunity that values their job and customers!
Very Dissatisfied Customer
I often go to mcdonalds at night time during winter to buy there hot chocolate. I’ve noticed that at night time since I’ve started going they say that there hot chocolate machines are shut down and to come back the next day. If that’s the case all mcdonalds should post a sign at night time every night saying that there machines are down and to basically spend your money elsewhere. Also at night time they’ve told me I can not use my bank card I have to use cash, this is America Money is Money and it should be accepted! If not they should Also post a sign saying they don’t accept credit cards at a certain time. Also Christmas eve I went to mcdonalds to purchase a snack wrap and one of the employees took there car and parked it in the middle of the drive through so that I couldn’t even bother to ask if they were open. The employee even looked outside of the door as we walked up to it to ask him if they were open and he quickly walked away, quite rude to me. I’ve also noticed at times there speakers through the drive through don’t work and you have to scream your order through the speakers just for them to hear your order. On several different occasions they’ve forgot to give me straws, ketchup, and barbecue sauce. Also many of times they’ve got my orders wrong. I hope these things can be soon fixed because I love there food but the service and employees need to work on
Some basic skills. I would like to add at night time when going to mcdonalds i have to wait a good 15 minutes to get my food. I hope my complaints can be resolved so that they do not lose business. Thanks!
My niece was reprimanded for not throwing away the owners’ sons garbage away thru the drive thru window of mcdonalds in richfield wi on 12/23/12. I am sure it is against health dpt regulations for workers to throw away peoples garbage this way. Our family is furious and want this owner (Steve Killian West Bend WI) to apologize to my niece. If we do not get satisfaction we are contacting the local health dpt, local tv staion and the local newspaper.
Aunt Theresa Krueger
6836 Schroeder Rd #13
Madison WI 53711
you have a lair and rude store at your trenton store she is awful i called the store letting her know that my fries was cold and she called me a lair and she was cussing and screaming like a crazy lady. When I called i asked to speak to the store manager she gave me a unual name and when i told her the problem she start screaming and cussing calling me a lair if i knew you have a crazy person running your store i would have not came to it. my wife wanted to go up there with the police. just to let you know if i find i nothing has been done i with perceive to take legal action. On 12/24/12 12;30pm
On Saturday, 12/22/2012, my granddaughter and I ordered a meal and I asked the cashier could I use my cuopon to get the rib sandwich at 2 for the price of one. She told me yes. I went to get my coupon from the car. I didn’t see the cashier put the food in the bag. I also told the cashier that I am
getting two sandwiches. I checked the bag when I got home and there was only 1 rib sandwich in the bag. I was highly disappointed. I called the store, and the cashier who waited on me told me that she explained to me 3 times about the sandwiches and she didn’t. She took advantage of my 10 year old grand daughter. My granddaughter had $10.00. I would have paid extra, if she needed more money. I wanted my extra sandwich. She gave me a long speech. I didn’t see the receipt. You can feel free to call me at (610)-383-5349. This e-mail might change soon. The cashier just decided to do our order theway she wanted to do it. We didn’t tell her to do like that. My name is Oretha Williams.
April 18, 2012 time 19:45. Went thru drive thru ordered 4 complete meals. When i retuned home a 20 pc nugget was missing. I recieved the drink and fries just not the 20 pc. I called and spoke with the store manger (Lucy). She asked me to return for my missing meal and agreed that for compensation i would recieve my meal (big mac & fries) so i may eat a fresh meal.
When i got there (drive thru) they asked me to pull forward, reminded the young lady at the window who i was since 15 min. Had only gone by. Informed her that i had spooken to Lucy and a man in a dark blue shirt said among other inappropriate customer service that the added request of my big mac and fries was too much to give.
I repeated to him that i had spooken to Lucy and to pleae retrieve her. She was there but would not ask her. He was very rude and insinuated that i was taking from the company. His name is Jose and said he was a manager. Upset with his treatment i left. Called back and spoke again to Lucy. Informed her, gave her my name and let her know i would be making a formal complaint.
Two other employees were witnesses. Store number is (210) 682-7400 in San Antonio Texas on Potranco. I will be sharing my experiance with my rotary club as well as the chamber of commerce. I/we hope that with your support and our efforts we can make this city a customer friendly experiance. Striving for excellance is our goal.
Thank you for your time.
This is a complaint against Mc Donald’s Family restaurant for serving raw meat product I had gone to the MC Donald’s drive-in at Karma Lakeland, Naurangpur Manesar 122050-Haryana INDIA on the night of Feb 8th 2012 at 3:16am to order a takeaway for 1 McChicken Meal combo. I came home and my wife started eating. After a few bites we realized that the chicken patty was completely RAW inside. This caused my wife to vomit & she fell sick.
I had to give her a tablet of “Buccastem” which is to stop extreme vomiting. I almost had to take her to the hospital at around 4am. I am putting this complaint immediately as we have been traumatized and my wife had to physically & mentally suffer for Mc Donald’s carelessness and below standard inedible food.
I would really appreciate if this is dealt with this seriously & I will also be filing a case with the Consumer Court. I have also taken photographs of the burger & raw chicken patty along with the receipt.
Details of the Invoice:
Crew ID: 26811 Pradeep
Total INR: 158.38
I went to McDonald’s in Dothan, Al located at 2251 REEVES ST, DOTHAN AL 36303 (334)702-8338 and ordered a filet fish sandwich without tartar sauce. It even had No tartar sauce on the receipt and had it attached to the box the sandwich was in. Mistakenly I did not check my food before leaving the restaurant. When i got back to my office I noticed not only did it have tartar sauce on it but it had double the amount. As if they had intentionally put alot on there.
I took the food back to McDonald’s and as i entered the facility i saw all the employees standing at the front counter doing nothing but talking and laughing (not their jobs). I approached the counter and put my food on the counter. I was asked if i could be helped. I pointed to the box and stated that the next time a customer asked for a specific sandwich to be made a certain way to make sure they did it and checked the receipt on the box before sending it out to a customer. One of the employees then laughed (as if an upset customer was a joke) and i then was asked if i wanted them to fix it and i told them of course not and that I would not be returning to their store.
I just can not understand why fastfood does not try and do better at serving food than they do. Not to be ugly but handicap employees would be much better to hire than the teens and stupid idiots they hire now. Fastfood is not at all a hard job to perform and can be done by pretty much anyone that can speak or breathe so my suggestion would be for McDonal’s to fire all their current employees and replace them with mentally and physically handicap employees because I know the public would get much better service as these people would enjoy their jobs and take pride in it.
On Feb 28, 2012 I went to the McDonald’s In Murfreesboro TN At the corner of Church (HWY 231) and Broad (Hwy 41). Not only was the service in the drive through very slow, but I had also ordered a medium French Fries and it was only half way filled up. The worst part came when I took a bite into the sandwich and put it down (bottom side up) and saw a rather large spot of mold!!! I took it back to the restaurant and demanded to speak to the District Manager. I was told he was unavailable.
I requested to speak to his boss, also to no avail. They gave me an 1-800 number to call. I gave all my information and was told that I would receive a call the next day. The call never came. Any ideas where I may post a picture of the McMoldy?
This letter is a formal complaint regarding the service received today at McDonalds Located at 1294 Stoney Point Road Charlottesville VA 22903. During my lunch hour I arrived to this extremely busy location at approximately 3pm to grab a medium caramel frappe. I ordered at the drive through and paid at the first window, drove to the second window where the gentleman advised me they need to “change the bag” and he instructed me to pull into the customer waiting parking space and they would bring the drink out to the car. I patiently waited over 20 minutes and then decided to go inside.
I went to the counter and spoke with Josh who advised he was a manager and had Josh had no idea why I was waiting. I explained I was asked to wait for my drink and he said “ok let me check” he opened the drink machine and the bag inside was empty and he got a bag of drink mix to change it. I advised I had waited 20 minutes and they had not even changed the bag, he looked at me puzzled with no apology or understanding why I would be upset so requested my money back. Josh asked me what size drink I ordered and gave me a refund with no receipt, still no apology and proceeded to assist the next customer.
I asked who the store manager was and requested to speak with him and was advised the store manager was in a meeting. Another customer with similar experiences pointed me in the direction of where the Store manager was meeting and the door was open, so I excused myself and advised the store manager of the occurrence. Kelvins Pease’s response was he is not aware of the situation, a manager in the front can refund my money and “sorry you were forgotten”. There was no empathy, no sense of urgency, his tone was sarcastic and he could care less about the lack of customer service I received.
I am appalled at the experience and will make it known via every social media platform available if appropriate action is not taken to rectify the situation. Side note: the “meeting” Kelvin was in appeared to be his wife and 3 kids for lunch.
i work at walmart for almost 5 years at the valleyfield quebec canada’s walmart and i went to mc donalds yesterday and ordered as usual my chipotle wrap to take out that i usually love so much but they never put enough sauce in it so i asked for extra sauce and lucky me .. she put so much that when i opened them .. the sauce was all over the place and i was kinda frustrated but when you’re hungry .. you’d eat just about any kinda chit .. for a result today i’m stock to go at the toilet about 3000 times a minute and fortunately i’m off today ..
and then about a month ago i ordered a cheeseburger but the meat wasnt cook that much so i returned it to that girl but she got frustrated telling me that when the meat is pink like that .. it’s considered cooked for them .. i said i’m sorry and i hear you but i dont eat my meat as pink as it is .. she stopped talking .. took my cheeseburger and left .. so i waited thinking she’ll bring a better cooked one .. but she never came back so i ended up not having lunch ..
i was never offered a refund or something else against that cheeseburger and when i talked to the other girl about it .. she got kinda mad too and she said she doesnt have time right now but please next time ask for your meat to be well cooked .. no refund offered there too and that one was a manager .. i just wish i’d get an email address so i could write to the owner of that place and complain about those girls he’s paying for helping to lose customers ..
My hometown of Oak Grove, LA just recently had a new McDonalds open. Everyone was very excited about this since we needed something like McDonalds in our hometown. But……..this particular McDonalds is loosing business each and every day due to the slowness of the staff preparing our orders. We have two seperate window areas to place your order yet only one window to pay as well as receive your order. Yesterday I sat in line in the same exact location for nearly 15 minutes before ever making it to the order place location. I as well as many others got out of line and went to other places to eat due to their slowness.
I work all over the US and as well have eaten at many other McDonalds and have never experienced the slowness that our new hometown McDonalds is having. Possibly someone can check into this matter and see where the delay is lying and possible changes can be made to make this a FAST FOOD restaurant like it is suppose to be.
I have to say I never thought McDonald’s was this bad of a restaurant but turns out it is. I watched a video one time in health class called ” Super Size Me”. It was really interesting to know that McDonald’s had or did so many things. Before 2011, in about 2004 and time before that McDonald’s employees asked customers would they like to super size their meals, and response most people said “yes” which caused a lot of obesity.
Something else that was on the video was that the man talked to a few 1st graders and surprising me that they didn’t even know who Jesus was but knew who Ronald McDonald was, and when I was just and preschool I knew who he was. According to Scientist kids these days know McDonald’s before they can even speak. One time my dad had went to McDonald’s and he ordered a cheeseburger.As soon as he got in the house and opened his wrapper and the only thing he had on his burger was lettuce and tomatoes.
I remember a time where I went inside McDonald’s with my family and it took about 6 minutes to get our food, because it was so crowded and the employees were moving very slow. There was even a time where I found a piece of hair in my food. But I have to say McDonald’s might sell tasty food but needs to work on some improvement they have rude employees, slow/bad service, and less room. Oh and did I mention McDonald’s put twice as much sugar on their salads than any of their other foods!
My stomach turned in pieces when I found out this much information. But hey you can never change anybody’s opinions!
McDonalds in Augusta, GA on Deans Bridge Road. I am tired of my orders being filled incorrect. Examples: If I order a plain cheese burger, that doesn’t mean that I don’t want cheese on the burger because I didn’t order a hamburger. When I order the #4 two cheese burger meal with mayo and ketchup that means that I want them both prepared the same, not one with pickles, mustard, etc. and the other one with mayo and ketchup with mayo all over the top of the buns and under the buns. (SLOPPY!!!) When I order a fish sandwich that’s exactly what I mean not a chicken sandwich.
When I order a Happy Meal (IT SHOULD MAKE SOMEONE HAPPY) and say a plain cheese burger happy meal that doesn’t me a plain hamburger without cheese. (If I wanted a burger, I would say that I want a hamburger). When I order a sausage biscuit, I don’t want to get down the street and bite into a piece of ham. And so forth and so on. I don’t have the time to go over all the incorrect order that I have received from McDonalds. Management is not much better, Rodney should be trying to, first, hire people that can read and stop being their buddy and have them correctly complete order with hot food.
I have taken it long enough and really don’t need to come to McDoanlds daily and sometime twice daily.
I will never go back to the McDonalds on 701 w spring creek I was surprised at their nonlack of knowledge of your food and drink the people or teens that work ther are not very. Professional tere help made me feel very Intense. I asked. Them to make me a flappe instead of the drink with my fish combo. The employees did not know what I wanted did not know how to fix it did not know what I was talking about 3 times they fixed different drinks until they finally came to the right one my fries were cold I would not recommend this McDonald’s to my family or friends I felt very upset when I left there drivethu.
Comment: Very disappointed with the food and lack of service. At appox. 1:10pm we ordered 2 angus muhsr&swis meals. When we got to the cashier window, we were told that there would be a wait for the mushrooms and cheese. I asked how long and was told appox.5min. I asked the cashier why wasn’t I told by the order taker that there would be a delay. I was told that this info had been given to the order taker but she failed to pass it on. Had I been told about the delay I would have changed my order. Having waited out front of McDonalds for a little over 5 min, the order finally came.
The bun, mushrooms coke (asked for med. and got large coke) and fries were the only things that were actually good. First of all there was no actual swiss cheese on the burger but some white glop sauce which I actually thought was mayo. I can’t believe that this was suppose to be swiss cheese. Next the hamburger was over done and dry. It seemed that it must have been on the warming tray for hours. Needless to say we won’t be order this tasteless meal again.
I live 7 miles from McDonald’s store #7020 at 300 N. 193rd E. ave in Catoosa ok. Right next to the hard rock casino. I have been going there for years but since McDonald is next to the casino their service and attitude and their help has gone way down hill. I stopped by there tonight after donating my time to hometown Halloween in Catoosa to hand out candy & man a game that I brought for the great kids in Catoosa. The last time I went to McDonald’s I ordered 2 jalapeño mcchickens which they charged me for but only gave me regular mcchickens. I swore I wouldn’t go back to this McDonald again.
But, my two sons were with me and they wanted McDonald’s so I went ahead and took them. I ordered 1 jalapeño mcchickens for my daughter and 2 regular mcchickens for 1 son, 2 mcdoubles for another son, and 3 mcdoubles for me and the wife and 2 small fries. Needless to say got home and no fries what so ever. So I call the McDonald’s and tell them that I’m tired of them stealing from me. That I wanted a 20.00 check in my name tomorrow morning. If they were going to steal from me then I might as well steal from them. Instead of getting a response they hung up on me.
I called back and asked for the manager again and before I finished my sentence they hung up on me again. I will be going back down there tomorrow to get the district managers phone number and to file a formal complaint against the night shift manager and the entire crew. I’m fed up with these dumb a::Es that are mad at everyone else because we don’t work for minimum wage. If I half assed my job I’d be fired in a heart beat. All McDonald’s managers need a wake up call in the unemployment line.
Breakfast time at McD’s yesterday with the family. Three young girls and my lovely wife. It was COLD………….outside. It became apparent in a few minutes……this place was as COLD as outside. Not really…………but if I had a temperature gage……I would guess at around 63-65. No one in the place had their coats off. Our daughters were complaining (one daughter has a cold or something…….not feeling well). I decided to check with the management (my lovely wife was not going to let this go) and now comes the reply to my compaint. “We can’t do anything about it”. OK. Didn’t know what that meant .but I did repeat it to the family.
Then we noticed a older woman…..go to the counter and do her thing……..Wow………she was “upset” to no end. I gather she complained about the COLD. We were told by some “regulars”………..it is like COLD here…….all the time. This will be the last time we go this McD’s………for the winter at least. Slippery Rock, Pa. 16057
Hi I’m complaining about the young girl manager at macdonalds in Midland WA 6056. It’s Saturday the 29th at 3.00pm. She was not only rude to myself & my cousin by basically throwing our food at us not placing in a bag & wen I asked for a bag she grunted & complained. There was Also an older gentlemen that had been waiting for his fries & he questioned her & she Rudely & very loudly made a it clear she had already given them to him…. Which clearly he hadn’t!!! It was given to a lady not him. My Cousin went and spoke to the manager & she was carrying on & I’m sorry if she cannot serve customers in the right way then she shouldn’t be a manager…
She is unprofessional & has a very very poor lack of people skills just plain rude! We left & phoned midland macdonalds & asked for the managers name.. She would not give her name out but hung up on us… This isn’t the only complaint I have about this store nearly ecery 2nd time I go here I receive the wrong meal I’ve ordered. It’s getting ridiculous. This manager needs to pull her head in she us completely rude.. I will stop coming to this macdonalds because of her attitude.
I am very unhappy with how myself & my cousin were treated by macdonalds staff & especially a manager!!!!
I went to the drive-thru at a 24 hr franchise of which was after hours and purchased a Big mac, just a burger, no fries or soda. I then asked if I could get an extra sachet of tomato sauce. The reply I received was “you can only get if you buy fries with your burger”. That reply just made me furious enough to almost throw the burger back at them. What if I ordered in and got sauce from a dispenser? If I like sauce on my burger then I do, I don’t have to purchase fries in order to obtain some extra sauce to go with my burger. This is ridiculous and this is not the first time I’ve had incidents with this particular franchise…..
It has been sercice issues, attitudes and just pure lack of interest to provide customer service. I sincerely hope that this complaint is escalated to someone who will do something to say the least, if not, I feel that I should escalate it even further to get articles written about these issues.
On numerous occasions I have stopped in to McDonalds in Big Stone Gap, Virginia – for some unforseen reason, they NEVER can get the “Iced Mocha” right. They try to give me iced coffee (numerous times) and this morning was certainly no exception. I stopped for my office and ordered the “iced mocha” with my gut telling me not to. Of course, I pulled to the window and the young lady was making it – i watched her put “iced coffee” from the container into my cup. When the opened the window, I asked her about the whipped cream – she was absolutely stunned and had no idea that they put that in there.
The “manager” brought it over to me and I asked her if that was iced coffee? She said, no maam it’s mocha. I asked her again and told her that usually they get it wrong, she then gives me a confused look and asks “are you talking about frozen” – duh!!! I told her no, that the young lady took the liquid out of the blue container marked “iced coffee” – she then turns around and asks the lady and the young lady says yes I took it from that. Then the manager informs her that she has to get it out of a different machine. Then here it comes – will you pull up and we will bring it out to you??
This is their way of getting the monkey off of their back and sweeping this mistake under the rug b/c no one is sitting in their drive through window making their window “time” extend. So, no one is the wiser. I asked the manager if it would be long b/c it would make me late for work. Oh no, we will bring it right out she says. Well, after sitting out there for a few more minutes, she brings it to me – thus making me late for work!!!! This is not the first time this has happened and as I said, I should have gone with my gut feeling and not order the iced mocha but you know if an item is on the menu, you would think each employee would know how to fix it!!!!
I visited McDonalds around 8pm in 1351 South University Drive, Plantation Florida is the nastiest dirtiest crappy smelly store I ever seen. It smells soo nasty by the machines and flies all over the catchup and over the soda machine, no trays available for customers or napkins. The floor wet and dirty tables and bad attitude when I told the employee about it telling me it is not his job. This is not the first time it is like that and I’ve seen other people laughing and complaining. I was about to throw up my food and I just had to throw the rest of it. yakkiii
Please be advised Mcdonalds store located on 31-46 21street Long Island City, NY 11106. Is the worst Mcdonalds ever. The Ice Cream machine seems to break down every night at about 9pm. I have visited this location five different times in a two weeks time frame. I would like an investigation done. There is no way that a machine breaks down that many times. I am very pissed off becuase today, I went in at about 9:23pm and the CSR stated the machine was broken again, really. This sound like crap. I expect that this location to fix the problem. My next step will not be to contact your website.
I will call Howard on my side. So please make every effort to place a investigation on this ghetto Mcdonalds.
On 13th of September,at time 10.21pm at night.i was make a call to McDonald to order delivered (Fried chicken for two (2) set,double cheese burger for one (1) set,MC chicken for one (1) set,and the toy of SMURFS for four (4),AND i was triple confirm with the person who are take order for me that i want the 4 SMURFS TOYS is ONE(1) OF THE GIRLS DESIGN,ONE(1)IS THE RED CAP SMURFS(also mentioned that name call “papa”),AND OTHERS TWO(2)DESIGN WANT OTHERS DIFFERENT TYPE’S SMURFS!!!!!!!!!ALL my order,the person who are taking my order also confirm with me for all my order and telling me that need to wait around 45minutes.
Time pass time…,at time 11pm,i call second time to checking my order,the answer that i get is raining and ask me to wait again,and i call for the third time and i also just get the same answer.
AT LAST,AT TIME 11.35PM “ALL” MY ORDERS IS JUST COME!BUT!!!!IS NOT ALL SAME LIKE WHAT I HAVED ORDERS!!!!!!!!I JUST GET A DOUBLE CHEESE BURGER!A MC CHICKEN BURGER!TWO DRINKS OF COKE!TWO FRIED CHICKEN AND TWO FRENCH FRIED!ALL I ORDER IS FOR SET!!!BUT WHILE I GET IS ONLY TWO ITEM IS SET OTHERS IS ALA CART!!!AND THE MAIN POINT THAT I AM VERY VERY VERY VERY DISAPPOINTED AND UNHAPPY IS ABOUT THE SMURFS TOY IS JUST TWO(2) ONLY AND TWO(2) OF THAT ALL IS THE SAME TYPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
All that i return and on 14th i make a call to 03-78433388 to complaint and ask me to wait for some in charge will give me a call!But i wait whole day NEVER get/answer a call from any people of MC Donald!!!!On 15th i call again and i was get the same answer also!!!!but at noon time the mcdonld person are calling but the sound is like unhappy and ask me again about all the things and i was repeat and repeat again!!!!at last i ask her to check my the record that i order on that day and she was tell me that she will call me back soon,but until now 16th of September,i also dont have answer any call from her,but i got try to call around 8 time
I took my little granddaughter to McDonlads for lunch and there was a mentally challenged lady in there working and she was upsetting the customers. My little girl asked to leave because she was scared of her. The lady was talking to herself and looking out the window and making wierd sounds and gestures. It was very upsetting. With so many people needing jobs why don’t they hire people that are qualified for the jobs? I realize they get a tax break but the rest of us have to suffer. We left the restaurant and the lunch was suppose to be enjorible for us but turned out to not be so!
I passed by McDonalds branch on queens blv and 58 st, tuesday at 9 pm to pick dinner with my family and ordered meals for $ 57 and only asked to get the seven cups to start filling it with the soda, but i was badly replied by the cashier as well as the other girl was beside her which i asked to see the manager, although they kepl laughing while i was indicating the bad treatment i found from the two girls and the manager even did not looked to them to stop their laughs to me. I had nothing to do beside returning all the meals and ask my money back, but i felt nervese and they faced me laughing infront of my kids. I felt sorry entering this branch and never feel happy entering it again.
I live just behind a McDonalds my son loved it so I spend about $20 a day about 3-4 times a week. While I was on vacation I decided to walk to this McDonalds to send some work related emails on their wifi while eating there the whole time!!! The manger approaches me and told me that I was there too long and need to leave I asked him if he had any idea of the amount of money I spend at this McDonalds his response was I don’t care!!!!! I said fine I will not come back here ever he said I don’t care!!!??? I left to walk home my son had stayed because he just came in as all of this started.
A few minutes later he came home told me the manager said for him to leave and never to come back!!!!??? I have never been a fan of McDonalds but now I will never set foot in one ever again! I will make it a mission of mine to keep people out of this one!!!!
I can’t believe how rude managers are to employees they are really bad everytime I go a manager is telling their employees OH MY GOD YOU ARE FRUSTRATING ME OR I DON’T KNOW WHAT’S WRONG WITH YOU GUYS, I DON’T KNOW HOW THIS IS SO DIFFICULT WHEN I CAN DO FIVE THINGS WHEN YOUR NOT EVEN DONE WITH ONE…….by the look of the employee it looks like it really bugs then and I went through drive thru once and I had already paid for my food and ask if I can order something and she said yes and a manager goes back there and yells at her tells her to hurry up and plus I got my order wrong…. and the manager giving me dirty looks im done with that place.
I had enough with mcdonalds at high way 75 Sioux city Iowa im not asking for anything just to talk to your people I don’t mean one I mean all of them managers and employees….
I have a profoundly mentally challenged 18 year old grandson who loves McDonalds. I am sorry to say that your pricing has finally caught up with me. For a very long time the fact that Evan enjoyed stopping at McDonald’s was wonderful – but I don’t feel I want to deal with McDonald’s any longer and will certainly spread the word about this “fast food restaurant”. Here’s what happened today that just made me see the light of nothing but unfair pricing and prices that are unreasonable for the type of food served. I ordered a “big breakfast without hot cakes”. The cost was $3.69 plus tax.
This is what was served:
– l sausage patty – 1 biscuit
– l hash brown patty (very dry & crusty)
– very small order (less than l egg) of scrambled eggs.
I could have ordered the sausage biscuit for $1.00 – Hash browns (hopefully 2) for $1.00 – so the egg is $1.69? Totally unreasonable – a complete breakfast of meat, eggs, potatoe, and toast would be served in a good family restaurant for this amount. Please don’t call this fast food – the cost isn’t – but the food is. I belong to many committees and very involved in the Detroit area – I will spread the word. By the way, I don’t live my life to complain but to find the best in any situation – this is not anything but greed.
This evening, I went to the South Brunswick, New Jersey, McDonald’s location (#11154). To say that customer service was poor would be a compliment, AS THERE WAS NOTHING APPROXIMATING ANY KIND OF SERVICE WHATSOEVER. We were second in line, and IT TOOK 35 MINUTES TO RECEIVE OUR ORDER for a McDouble, an angus wrap, an M&M Mcflurry, and a large fries!! We only received the food then because I demanded to have my money returned so that we could leave To add insult to injury, when we got home, we realized that the order was Incorrect! I was told the McDonald’s manager, whose name I demanded and was given to me as Nina, was not there.
Someone named Emma told me she was also a manager and gave me the information. It was the most inefficient, poorly run operation I have ever seen!! Not only will I never visit that location again, but I will also avoid all other McDonald’s locations in the future and will urge my family and friends to do the same. This was an outrage!!!
Over the last year or so I have had several Frappes at various McDonalds. Some of these did not cause any problems. However, it now appears there could be a high risk of getting diarrea from drinking the Frappe. It has happened to me several times. I think McDonalds should look into this and warm its customers of this possible risk, it’s not a very pleasant experience for a customer to have at all. I like their food, but it will be hard to keep going back when it involves spending lots of time in the bathroom after each meal. Maybe the next McDonald’s reality show should be called, superDiarrhea me!
Over the last year or so I have had several Frappes at various McDonalds. Some of these did not cause any problems. However, it now appears there could be a high risk of getting diarrea from drinking the Frappe. It has happened to me several times. I think McDonalds should look into this and warm its customers of this possible risk, it’s not a very pleasant experience for a customer to have at all. I like their food, but it will be hard to keep going back when it involves spending lots of time in the bathroom after each meal. Maybe the next McDonald’s reality show should be called, superDiarrhea me!
MacDonalds on West Interstate Drive (inside Wal Mart) in Norman, Oklahoma 73069. This is Definitely NOT the first time our order has been completed Incorrectly. Since THIS MacDonalds has, obviously, undergone new management, our Orders have Never been right and you can’t exactly watch over their shoulder when you are in a bit of a hurry. Fist time, a few months back, a vanilla shake was requested, but the machine was down, ok fair enough. Second time, a couple of weeks later, we decided to get a snack on the way out. MacDonalds shake machine still not working, and 1 cheeseburger, 2 big macs and 2 orders of small fries.
RECEIVED 2 BIG MACS 1 ORDER OF FRIES AND when asked for the second order of fries It obviously was a Huge ordeal and 2 other customers were helped before us. AND the MacDonalds staff got one of those orders wrong too! OK so then my husband went again today, Sunday June 12 at about 4:30pm guess what ? the shake machine was working sort of BUT WHEN HE GOT THE ORDER HOME. HIS ORDER WAS 2 BIG MACS ONE SMALL FRIES, HE RECEIVED 2 BIG MACS AND 2 ORDERS OF FRIES AND A HALF FROZEN SHAKE. And there was another customer waiting with him with a small child and when she was given her order it was Wrong; she said “they Never get orders right here anymore”
Now I believe that MacDonalds has Always wanted to be known for their fast and courteous service and Always being friendly and making sure their customers are served well but, the amount of customers certainly has dropped, in case you are interested. And So Has the Attitude of the employees in this MacDonalds. Needless to say, we will be taking Our business elsewhere.
Mrs. S. Venner
I was at the drive thru @ McDonalds in Myrtle Beach. I ordered a iced cappuccino. The said they don’t have iced Cappucino. Its a hot day! I was dying of thirst! I asked if they could put ice in it. They didn’t put any ice! Therefore I had to drink hot coffee on a blazing hot day! And I am appalled @ the service they provided! Or should I say. The service they didn’t provide! The store address is U.S. 17 South Bypass, Myrtle Beach SC. Please resolve this issue and make sure no one has to put up with this type of service! Thank you, John Bayron.
i went through the mcdonalds drive thru to get food for my family. i had ordered a big mac value meal, a double cheeseburger value meal, 2 individual double cheeseburgers, a grilled chicken sandwich, a big mac sandwich, two kids meals, and a small nuggets. we were told it would be just a few minutes for our food to be done when in fact after waiting for fifteen minutes for our food i went inside to confront the mcdonalds manager on why our order was taking so long. the replaced the fries in the kids meals that they had already given us which by themselves were already cold.
we live just down the street from this particular mcdonalds so our food should be nowhere near cold when we get home. well that was not the situation. more than half the food was cold. the chicken sandwich ended up being crispy instead of grilled and it was very cold and you couldnt even bite into it. one of the big macs had barely any sauce on it and only one small piece of lettuce. all three double cheeseburgers looked and tasted like they sat premade for an hour. the fries were stale and cold. the nuggets were hard and dried out. the only thing that was even remotely good was the pop despite the fact of it being flat.
this will most likely be the last time i go to this particular mcdonalds.
Why would you take the large milkshakes and implement into the mc cafe joke . For the last 3 years I stop a a mcdonalds in Cromwell ,Ct and order a large strawberry shake now I pay the same price for a shake that I would consider a small shake if you think that by offering me a stupid cherry or whip cream I will be happy you sadly mistaken!!!!! This Is by far the worst and most rediculas idea mcdonalds has ever came up with !!!!!! It’s really to bad cause now I gave up stopping everyday and now stopsybe once or twice a week and I am going to do my best. To make it one time a week!!!!!! Ray Kroc must be rolling in his grave!!!!!!
On Saturday 5/28/11(5:50pm) my Mother, my six year old neice and myself went into the McDonalds on Coffee Rd (93312l Bakersfield. When we approached the counter 4 workers hundled, pointed and began to laugh at my mother right in front if her face. First off i must explain that my mother wears her make up alittle heavy at times and is Japanese. The employees were all young and of African american decent. This was highly offensive and extremely un-professional. I’m extremely patient and understanding, but their actions were beyond blatant. Its sad that a Grandmother can’t take her Granddaughter to McDonalds without being humiliated.
I am a regular customer at the local McDonald’s. I also work in the fast food industry, so i can understand the chaos that can happen in the fast food environment. But its getting to become a habit.The past two visits I have had to repeat my order once I got to the window, and I just got back from there a few minutes ago, in which not only did I have to repeat my order once I got to the window, but they still managed to get my order wrong. i mistakingly thought that when i checked the McDonald’s bag to make sure that my order was correct, that when my sandwich was labeled with a tag saying “no onion, add tomato, that it was actually made that way.
WHAT WAS I THINKING!!!! Next time I decided to go to McDonald’s I think that I will drive out of my way just to go to a different McDonald’s.
I was stopping at McDonalds everyday to get a Chocolate Shake, but in the past month I have been very disapointed in the outcome. I have tried 4 different times in the past month and my milkshake is the same. The drive thru takes so long; which I do not know what has change or if it is different help, but it takes forever. You can even check with the person taking the orders, she has to keep checking out of her window to see if cars are moving or what. I could see she was very frustrated along with the customers waiting.
Anyway back to my milkshake, by the time I get it it is all melted the cream is just about gone, which was my favorite thing I liked, the cherry is sunk to the bottom and the shake is not very cold, it is just like chocolate milk. So I have decided I can just make myself a chocolate milk and save myself some money. As I said I have given it 4 different tries and it was the same thing. I will no longer be going for those shakes. It is not worth it. This is at the Derby, VT McDonalds.
i have complained about this mcdonalds NUMEROUS times before. located @ the intersection of market st./south ave. in youngstown, ohio. today is the first time ive been back to this mccdonalds in 6 months because of the exact same reasons. i pull up, order 2 hamburgers, and 2 med. fries.. ok, is this hard????? the girl @ the window reads the order back to me, hands me the bag, only to find 1 hamburger, and 1 fry.. who does this???? is this mcdonalds hiring only drug addicts and people that really cant survive or ‘read;’ in the real world???
i deal with mentally challenged CHILDREN!!!!!!!!!!!!!!!! that have more sense and do a better job than the absolute fools @ this establishment. it’s not even an establishment, it’s a joke!!!!!!!!!!!!!!!!!!!!!!! the manager had the audacity to e-mail me, and apologize for the continuously HORRIBLE SERVICE this dump offers, and not even offer/send me coupons to use @ a decent mcdonalds that maybe could serve me correctly without being taught how to do their job. r u KIDDING ME!!!!!!!!!!!!!!!!!!!!!???????????????????????
your facility SUCKSSSSSSS and you, the “manager”-loser, should be FIRED for doing such a repititiously HORRIBLE JOB with your leadership. you suck, your restauraunt sucks, your food their sucks, and i wouoldn’t even send a retarded child to apply @ your dump, only so they wont make you LOOK GOOD!!!!!!!!!
going thru mcdonalds drive tru and getting wrong order. on my way to work on a sunday and went i sit down to eat; but they gave me the wrong order, so i had to gety back into my car get there and you don’t even gat an apology.they told me i hat to wait to get the correct order, unfortunately i had to get back to work, so i just asked for my money back,though this is not the first time it has happened. maybe they cannot handle the heavy traffic…who knows? this was the mcdonalds on 441 and ives dairy rd in miami, florida on a sunday may 22nd ,2011 @11:00 am.
Went to get a chicken sandwich here in Corpus Christi McDonalds. I payed and got my meal and aske for mayo. Well they were out, drove off to eat and when I took out the sandwich it looked like it was made yesterday. The bun was hard as wood and the chicken was old and tough. I turned around and went back to talk with the manager and to my suprise he told me I was lying and that he knew they just barely came out of the grease. Wow, I might expect that from an min wage employee but a manager. I called in to complain and they wanted to give me a sandwich at any store.
You know, I dont want a freebie I just want you to fix your obvious service problems here in Flour Bluff and you need to start at the top Cmon hoe many customers do you really want to go to the competitors becuase you dont care about customers????
I had to show the local McDonald’s manager a document from their corporate office indicating that a full medium order of fries is 4.1 oz to get more than half an order. I would LOVE to be able to send pictures from my camera phone to McDonald’s, but their feedback form won’t let you, and was designed to make feedback as frustrating as possible. I guess it’s time to visit the library website, get the names of all the corporate executives, and send paper pictures to them.
this particular mcdonalds by my house is the worst i have ever been too. they screw up my order every time. i think someone should drug test each employee. i love mcdonalds, but this one takes the cake. one morning, i went through the drive-thru, ordered bisquits and gravy, i got home, sat down with fork in-hand opened it up only to find a blob of gravy with no bisquits. i was livid. just the other day, the gal at the window asked me at least five times what kind of pie i had ordered. i told her one peach, and one cherry. i get home and find two apple pies. here i go again back to have it corrected.
i am boycotting this one mcdonalds, i will drive to the next county before i go back again. this is only a couple of examples of what i am pissed off about. i could write a book! thank you for letting me vent!
I’ve been to mcdonalds several times in PAMPA TX, 79065 when the people placed at the windows doesnt understand ENGLISH. I had Asked for a girl toy and got a boy toy and they didnt know what i was saying. this went on for a bit and finally she asked someone to come to the window that understood ENGLISH. Another example was when I asked for napkins at least 3 times and same thing happened again. There has been several other times this has happened. Its amazing that all the employees are 90 to 97% mexican.
How do others have a chance to get a job there when everyone is hollaring to each other in spanish, so no one else would have a chance with being hired since they dont understand spanish. If they were hired they would never stay cause they couldnt understand what was going on. WHATS GOING ON WITH U PEOPLE?? You should double ck the workers/management most are illegal with fake soc sec#. I just dont get It!!! Dont u run these #s to make sure the people to the #s didnt die in 1940 or were made up illegally! tank u bery mush!!!
Went to McDonald’s on April 15, 2011 @ 19:47. Location: 11529 E Washington Blvd Whittier CA 90606-3123. This was not a rush hour time but line was super long in drive thru and inside, there were alot of employees behind counter-including 2 managers-which manager were not helping or doing anything to help customers and they only had one register open. I complained to manager “DELIA” and she was like “dah” clueless totally clueless she did not apologize all she said is and insisted there was 2 registers open. Other McDonald’s customers in line were upset also.
Plus they forgot to give us our drinks and still had to wait for those. McDonald’s is going downhill as far as who they hire This is not the first time -nor the second. Whats going on?
Dear mcdonalds manager, I yet again have been given the wrong order and have been charged for the wrong drink order. For a drink that I did not order I had to pay, and I’m sick to death of being con’d. It isn’t the first time, this has happend 4 times now! You have poor customer service standards and I as the customer are not getting what I am paying for at your restaurant? I shall never eat or even give you my money, McDonald’s food quality is poor and I’m sure some people agree we are being robbed!! I shall be taking this further with my complaint.
the mcdonalds resturant is located at hilltop in va. beach, va. i had low blood sugar and stopped at the drive thru to get an icecream cone $.54. i paid and i watched as they prepared my order. a lady who had handled money got the cone, filled it and set it on the counter (all with her dirty hands) then the guy in the window went over and picked it up (with his dirty hands) – then got a napkin and handed it out the window. i ask him if mcdonalds did not use gloves when handeling food, his reply, yes we do in the back. he was very nice and polite. i told him he could keep the ice cream and i drove off.
In the last 3 months I haven’t seen any of the McDonald’s staff members wearing name badges AT ALL which in the industry is ridiculous. I have never been soooo disappointed in service. I wont be going back any time soon. In the last 3 month there has been problem after problem after problem. Month end weekend in February they had no chips. The week after that they had no milkshake mix. Two weeks after that they had no buns for burgers. Every time I go to McDonald’s Benoni staff have no name badges. I requested a rude ladies name and she didn’t want to give it to me at all. I requested the head office number and she didn’t want to give it to me at all.
When I got upset they spoke in a different language which is terribly rude to say the least. If that’s not bad enough the security guard in the parking lot gets involved and waving his finger in your face and telling you he isn’t scared of you will definitely convince you of bad service like never before and NEVER AGAIN!
This Past Friday my husband, daughter, two grandchildren and myself, stopped at the McDonald’s Store in Many, Louisiana, I have never seen such a dirty place where you have to sit down and eat. The tables were greasy with flies every where looked like they had not been cleaned in a very long time. We had a 8 month old with us and the high chairs were so corroded with filth we could not let her sit in one. The ladies restroom was smelly and very dirty. I really think someone from head quarters should stop in unannounced to this McDonald’s location and check it out for themselves. I am sure that they wouldn’t like what they found in this restaurant.
I have noticed over the past several weeks that the sausage patty now being served at McDonalds has a different flavor than it had previously. The current one is not very good, this moring I stopped at the local store and asked, they confirmed that the recipe has been changed and that it is not as good. I also want to complain about the french fries, 40 years ago McDonalds had the best french fries anywhere, period. This it when they were being cooked in beef lard and tasted more like meat than the burgers did. Then the “health” craze took over and the “vegetarins” and it has been downhill ever since. I hope that McDonalds can change back to the ways of old, and bring some loyal customers back.
I’ve been in Kingsville TX for a year now. I hit McDonalds about every weekend in the morning (don’t know why I keep going). It’s come to the point where I’m ACTUALLY on a complaint forum the service is so bad at this place. They literally get less than 50% of my orders right. I get everything from the wrong sandwich to jelly packets w/ my breakfast burritos it’s pathetic. There are 2 McDonalds locations in this town. One has only hot picante and the other has only mild… it’s been like this for a YEAR. You think the McDonalds managers could get together and swap some out. Obviously they don’t care about their customers or their business.
McDonalds sucks and here is my complaint about McDonalds. Their large thick shake is now a medium and watery, I couldn’t believe it when I took off the lid and looked inside. Also very disappointing that the new McDonalds Mcdoubles have different cheese, are dried up, and only have a spec of onions on the hamburger. I was ripped off and won’t ever go back to this place again. I’m freezing this so-called large thick shake and showing it to everyone to make sure they don’t go back ever again. Instead of responding and making quality they get the lowest cheapest crap out their and hope that nobody will notice, not cool. PS McDonalds sucks!
Had recently filed a customer complaint to Mr. Paul Samuelson, a McDonalds customer service Representative about the wi-fi problems I was having. Dear Mr. Samuelson, received your mail about my complaint to you from 5875 -20th st vero beach about the wi-fi situation. I want to thank for listening to my wi-fi problem at that McDonalds location. And taking an interest to my complaint that was to me a disgusting scene there, causing me not to be able to use my wi-fi on location. Now i hope i can go back and enjoy that delicious chicken sandwich that we all love to eat, (in peace and quiet) at your location. Thanks Again Sincerely Jerry Epstein.
I just wanted to find out why is it every time I head do McDonalds at Night before work (I work 3rd shift) I would feel like having a Hot Mocha and they would say that their machine is down. I start work at 22:00 cst so it would be around 21:15 when I would come around to get one and can never get a hot mocha, it’s really frustrating as McDonalds customer. You guys advertised it so much on how good it is but won’t keep the machine’s up until at least midnight before shutting it down. I’m getting pretty tired of having to go through this every time I want one, why not give me one? Can you please get this fixed for all the people that works third shift would like to maybe have one before work. It would increase profits and sell more hot mocha’s!
I ordered a filet-o-fish today @ McDonald’s in Green Bay, WI. This was the 91st McDonald’s built in the US and has the ORIGINAL Golden Arches dating back to 1958. I began to eat the fish sandwich, & realized there was no slice of cheese. I went back to the counter and asked why there was no cheese. I was told by the [not-so-customer-friendly] manager, Jamie, that 1/2 slice of cheese comes on the sandwich,and has been for a long time. But there wasn’t even “1/2 SLICE” to be seen. I lifted the top of the bun,…only TONS of tarter sauce. I lifted the bottom of the bun only to find a “1.5” by 1.5″ melted circle of cheese”.
I couldn’t tell if it has been a slice or a squirt of cheese. I requested a sandwich that was as pictured on the menu, and was told by Manager Jamie, “Well, you can’t go according to the pictures.” I think that McDonalds needs to be HONEST about what is and what isn’t on a sandwich. If a slice of cheese, or even half is pictured, that is what I would hope to find on my sandwich….NOT a 1.5 by 1.5 inch circle of melted cheese located UNDER the fish filet. HOW long have you been doing this? Is this an attempt to hide the scant amount of cheese? SHAME ON McDonald’s!!!!!!
I visited a McDonalds restaurant today for lunch. I love the $dollar$ menu. I ordered a cheeseburger with mayo and onion only. I’m thinking the total would be $1.10-$1.15. I literally had $1.25 in change. The cashier says $1.39! I know it is not a lot, but to someone who is counting change, every penny counts! I had $1.25. I asked why it rang up to that and she claimed because I asked for mayo and mayonnaise is not the condiment that comes on the sandwich. I thought maybe she heard me say EXTRA mayo, but no, that would be another $0.30. I ended up having to get a plain McDonald’s cheeseburger because I was $0.14 short.
I would think it would be a more rational choice to just give me the burger, rather than throw it away and give me a “plain” McDonald’s cheeseburger. My idea is to not charge anything for condiments. Maybe if someone requests extra, but not otherwise. Thank you and this is my only problem with McDonald’s restaurant. Your coffee is the BEST.
I went the Irving Blvd, Mcdonalds and received sorry service. The Spanish people got good service, from what i observed over the course of 6 months. The redone Mcdonalds in Irving TX. And same thing at another one on Irving Tx, off Story Rd. Same thing at a Mcdonalds off 183 and Esters Rd in Irving Tx. Then i moved and went to the Mcdonalds in Stephenville Tx three times, same treatment from Spanish employees at Mcdonalds. They hardly speak any English language. Now i do not like Mcdonalds. I did want a job there, at a few of them i mentioned, but now i’ll wait till they complain of their work a lot, then move in to them Spanish workers, what good customer service is, no matter what culture you are from…disgusted!!!!!
Spanish staff at McDonalds, Manhattan, NY, Penn Station, Madison Square Garden, discriminates against non-Spanish with the 30 min rule (eat and leave w/n 30 min). They told me it was a 20 min rule. Only non-Spanish persons was asked to leave. I spent $8 at McDonald’s, I paid w/ Credit card but McDonalds machine was out of paper so I didn’t get a receipt to prove to the police that my 20 or 30 min time limit was not expired. A floor sweeper/mopper (60 yr old male Spanish) told me “you must go now”. I guess I was in the way, and this is the only way a frustrated staff can vent his anger about his “go nowhere because I can’t speak proper English lowly” job.
Unprofessional, not courteous. I went to the manager, Spanish woman, no help whatsoever. Is this how you treat your paying customers? It is 2:45am at Penn Station. There is free WiFi at McDonald’s, I had my computer. Later, 6 MTA Police are at McDonald’s, some hands on their guns, saying I must go. Intimidation. Clearly, they wanted a confrontation. I asked the sole black staff to give me my other order of apple pies and I left. What was I supposed to do? The Spanish staff stereotype all blacks. Police do the same. The Spanish are taking over!!! They work hard, they may deserve it.
Here is a good scam going at McDonald’s, I went to pay for the meal at the drive thru window and the lady accidentally dropped my change on the ground. I can’t open the door to give her change from the ground, so I just said don’t worry about it. I just happened to look on the ground and noticed there was lots and lots of change on the ground. It was a scam, she would collect the change when the cars slowed down in the drive thru. I found out later in the week and that person doesn’t work at that McDonald’s anymore so beware of the accidental drop of your change at McDonald’s!
In a week’s period, either me or a family member have had wrong orders given to us at McDonalds in Ogdensburg. I went inside, placed an order, got home to find out I was missing a filet of fish, and paid for it. My brother, the same day, was shorted a filet of fish. He was going through the drive through as I was ordering inside. Also, my niece was shorted 2 filet of fish at McDonalds within the same week. Luckily, her father told her what had happened to both me and our other brother, and she checked the bag at the drive through to realize she was given a quarter pounder in place of of the 2 filet. McDonalds workers need to pay more attention to orders and fulfilling them accurately. It’s very frustrating to get home and realize that you are shorted food for someone that is waiting to eat!!
Burger King, here I come, which is located right across the street. Starving in Ogdensburg…
I know you might hear this a lot but i have had it. I needed to vent about the drive thru service in Rockford or Loves Park IL….every McDonalds you go to the service sucks…people make a joke that you have to do the job of the workers so you get your complete order. Today i ordered two happy meals in the McDonalds drive thru and they asked me if girl or boy toys i stated girl…well i got home WITHOUT checking my bags…thinking to myself omg i know better not to check and sure enough…NO FRIES…AND THE TOYS WERE BOY TOYS. Ok I can see messing up the toys but COME ON two easy meals and the same and NO FRIES. The last time i went to McDonalds they gave the car in front of me MY ORDER.
What do they hire for staff…And people REALLY NEED to take PRIDE IN THE WORK THEY DO…i dont care if you are washing toliets…TAKE SOME PRIDE…stop worring about boyfriends or if your hair is ok…SHOW some respect for your employment…. i am ticked off at McDonalds…
In store McDonalds #1807 order # 257 [3-09-11] my order was taken incorrectly and I didn’t get my fish sandwich. I got chicken which the ticket read but did not check until I got home. In the last month I have been shorted chicken McNuggets twice which my wife and mother in law love. This time I checked the bag to see I had 2 boxes of chicken nuggets and a sandwich which I did so I was surprised when on arriving home I found no fish sandwich. If it wasn’t for the terrific fries, apple pies and coffee I would go down the street to Burger King. Somebody needs to get these people at McDonalds to pay attention, they are not the only fast food restaurant in town.
I had to wait in line inside for thirty minutes at mcdonalds to place my order on march 5 2011. they had one new lady on the register who had very little experience. six times it took to get the order placed and i only had 1 happy meal, 1 #10 meal, and 1 mcchicken, 1 value fry, and 1 tea. this happened at store #12161 in port st. lucie, Florida . please if mcdonalds cannot do better than this as much business they have they need to close up and go home.
My husband and I stopped in at the Vincennes Indiana Mcdonalds on thursday morning and my english muffin was burnt and the edges of my egg was burnt. The hash rounds tasted like they was soaked in oil and had the oil taste. I told the manager on duty and she said don’t know its not my store just filling in here. Will not eat breakfast there again. It was horrible.
My daughter got some coupons for McDonald’s for valentines day. When I took her there to eat then use the coupon we were denied to use it. My daughter was crushed as she has several of the coupons from class mates. I talked to a Manager and his response was to find out where the coupons where purchased and used them there!!! I’m sorry, but how in the world would I do that and how humiliating to ask a parent where you bought your coupons!! There is NO where on these coupons where it say valid at the McDonald’s where you got them from!!! I’m very disappointed and I may NEVER eat at McDonald’s again! What has this world come to?
Had to do the the Heimlich maneuver to my friend who choked on a piece of plastic found in a double quarter pounder from McDonald’s. This happened in Oromocto NB Canada on Friday 25th, February 2011 at 1130 pm. I am looking for compensation from McDonald’s for this incident and don’t know where to go from here. Contact me at, firstname.lastname@example.org, Thank you.
I have a complaint about the mcdonalds on 1642 pitkin ave, brooklyn NY. the worst service ever, from mgmt down, no control, everyone has a poor attitude and the food sucks big time. I’m done with mcdonalds, first time shame on you second time shame on me!
My friends and I went to Mcdonalds to get some food from the drive through and we placed some specific orders. Then after arriving home we saw that the staff only gave us half of the order. We then had to get in the car and drive all the way back. We then queried the McDonalds staff, and they were totally clueless about what happened. We supplied them with the receipt, and only then did they find the rest of our order. By that time the food were already cold, and we also realized that they did not remove the onions from 2 of the meals as we asked for. This was not the standard we are accustomed to from Mcdonalds.
I went to all 3 McDonalds in my city. They each have a huge advertisement of the Monopoly game they have going. The first sentence is that no purchase is required to play. So I asked for a free Monopoly piece. They said you need to by a meal. I showed them their advertisement right in front of the counter. Their reply was always you buy and meal and the Monopoly piece comes free. I said you sign says no purchase required. Your telling me it is required. This is definitely false advertising. I tried to find a way to complain to the McDonalds headquarters, but there web site does not give you anyway to complain, only how do get a franchise or job or coupons, etc.
2/2/2011, purchased 2 breakfast sandwiches and coffee at McDonalds. employee wore no gloves putting the sandwiches together. witnessed McDonalds employee placing egg, meat and cheese using no plastic gloves for any customer. I ordered two sausage biscuits, one hashbrown, and a small orange juice at 1610 sycamore view 38134 memphis,tn. The sausage biscuits were both burnt. I’m an african american woman and my sausage biscuits were the same color of my skin. The hashbrown was cold and taste old as if it had been sitting out for years. A
And the small cup of orange juice was $2.99 and it was a very small cup that shouldn’t have been worth $2.99. I couldn’t take it back because I had no receipt and plus class for college had just begun, so I had no choice but to throw it away or eat it and die
I currently work at mcdonalds and I can either be the nicest worker there or the worst. Next time you complain, you might need to consider this before you do. When ordering through the drive thru at mcdonalds, be sure to look at the 12 inch screen displayed in front of you to ensure that your order is accurate. Don’t say the mcdonalds big mac meal is yours when you clearly ordered a large coke and that’s it. When we park you, we do it not in spite of you, it’s because your food is obviously not ready. So don’t come in all pissed voicing your observation! The reason nothing is stocked is because fat people like YOU GUYS keep coming in to mcdonalds and ordering a ton of food!
I wanted a smoothie from McDonalds, so I pulled up to the drive thru window to order. The lady starts screaming something crazy through the mike and so I politely ask her to slow down and that I can’t understand her, maybe it was her accent I dunno. Finally I got tired of this, drove up to the window, but she never came. I guess if you can’t hear the crazy foreign immigrant on the microphone, McDonalds doesn’t deem you a worthy customer! I get that America is diverse blah blah but seriously most people speak English McDonalds, can you not hire people who speak it as well! Da da da I’m hatin’ it!
Jesus… I understand if i see an overweight person eating at subway , but mcdonalds? GUYS, CUT DOWN THE FAT OR YOU’LL DIE .
I am very unimpressed with the attitude of this manager this morning on 10/13/2017, l often visit this location and witness the manager announcing after a several minutes of waiting on one single lines, that there is always two lines at all times, two cash register is always open. Well this morning I entered there were two customers on one being rung up by the manager on another line so I waited on that line, she then called someone else from the other line ignoring me, she helped that customer and was calling another one so I stated politely that I am standing here, she then rudely stated there's only one line and I am pulling from that line another customer who walked in after behind me said to her she was here let her go before me, I then said to her you stated before that there are always two lines, I reminded her of that and then I walked out before she could further embarrassed me. I find her attitude to be very aggressive and I will advise my friends who often eat there to be aware and to pass the word along to their friends. This location's manager needs to receive some customer service training, I walked away because I would rather file a complaint than to agree with her. I spent my money elsewhere and received great customer service.
This is the 2nd time I've had a problem with this Mc Donald's. I went through the drive through on 10/10 and my bill was only $4.32 but today I checked bank statement, I was charged 2times for same amount. Location is across from memorial Hospital/Greenville S.C.
Just wanted to let you know, there is nothing about "FAST FOOD" that applies to the Mcdonald's in Connellsville, PA (Memorial Blvd). Average wait time in the drive thru (during evening hours - after 4) is 15 minutes. Actually, tonight's wait was 17 minutes at 8:30. I believe the problem is, not moving people forward to one of the two spots reserved for people waiting on drive thru orders. They will seriously keep customers sitting in line at the window (waiting on orders) before moving them forward, so the drive thru line can flow. And I think this is ridiculous. Word around town is "Connellsville's Mcdonalds is the worst!" and I have to agree.
McDonalds in Peyton Co. the buns have been stale. the meat is always cold, fish is old . its like they don't care..HOPE something happens ....
The McDonalds in North Sioux City South Dakota has everyone complaining. Wait tieme for food is 30 minutes.
The person taking orders can't understand English. When you receive your food isn't right. I ordered medium fries twice on two separate visits and both time the carton was half full at best. I made a special trip to see the manager and was told they called in sick. Corporate better do something quick about this location
I was at the McDonalds on Sandy restaurant #36055 and order my 2 for $5 2 filet o fish and 2 for $5 big mac drove up to window paid but never got a receipt when I go to 2nd window and I looked in the bag I was missing a big mac I asked the lady at the window who later I found out her name was Laura she asked me for my receipt and I told her I did not get one , she said that they don't mess up orders I just did not order right, I said that was not true but since I was in my lunch time I said ok can I pay the difference and get my 2nd big mac she was very rude and said no now if you want it you must paid full price which I though was not right since my order was messed up inside, she then said to move forward because I was holding the line but I was waiting for my turn my self and now just wanted to take my food and leave but still trying to stay calm I moved to spot #2 she did not come out to help me I them walked inside and asked to be helped ill pay the dIfference and ill take my 2nd big mac and leave she said now I need to pay full price and she cant help me from all the years I been going to this McDonalds I have never had a problem with my orders or been mistreated by any of its employees for sure this changes and will not be going to this McDonalds again.AGAIN THIS WAS AT THE SANDY LOCATION STORE #36055
McDonald Restaurant #19456
NY 32/ NY 23
Cairo, NY 12413
At 10:15 E.S.T. the Assistant Manager was belligerent and would not honor a Survey for a buy a sandwich, get one free. I also spoke to the Manager and Franchise Owner Manager and received lip service. Very poor way to serve a McDonald guest.
Yo can contact me at 518-653-3638
There is a lady that works at the McDonalds on Staples Mill Road in Henrico,VA. She is an African-American lady who has a few tattoos, some piercings and has a skinny build. I want y'all to know she is the sweetest, nicest lady. She's always polite and attentive to the customer. She had mentioned to me one day going through the drive-thru she had a son and that he played football. Maybe a program or something to help her pay for the cost of her son playing sports would be pretty cool. As well as help other employees like her. I am so proud of her for getting a job with y'all so she can support her family. She honestly deserves a raise and a promotion.
This morning 21st of sept about 830am in new town Wellington Mac Donalds drive through, I had a incident with one of the staff members there. As I pulled up in the drive through I had wined my window down as I attempt to turn my music down the team member over the speaker said turn your music down and don't be so rude, before I could turn it down.due to volume button faulty. eventually had turned my music down then told me he wasn't going to serve me and to leave the drive through I thought that was abit rude and asked for his name he refused to give me his name and left fuming because I was late to work getting my sons breakfast down at the basin reserve Mac Donalds then back to day care in newtown. That was bad customer service and I am a regular customer to that Mac Donalds because I am local BuT having that experience this morning wasn't a good start to my day if this could be actioned and dealt with that will be much appreciated.
I went through the drive through the drive thru at that location on 183 and Central . I ordered 2 cheeseburgers large French fry and large chocolate shake .
When I go to the window for my food - She attempted to hand me the shake, I told her I asked for a Large Chocolate Shake.. She told me that it was a chocolate shake, I told her is was not. She again insisted that it was, The shake may have had some chocolate syrup in the top part but the bottom of the shake was white. I do not like vanilla ice cream and asked her if they could put chocolate in it and mix it up .. (Hence the request for chocolate shake) . Someone came and got the shake and the girl asked me to pull up to waiting spot 2. I told her ok , as I started to pull off she told me to hold on, so I waited, she hands me the shake and it looks like they might have attempted to mix what little bit of chocolate they had on top but didn't even mix it . I didn't realize it was so difficult to make a chocolate shake, but it appears that you are overloading the location with so many types of coffees, drinks, slushy drinks they don't know how to make them. I took the shake from her hand and told her I was not happy with the shake but apparently they didn't understand the request . As I am leaving to pull out of the parking lot to head back to work with my food- I reached in the bag to get a French fry- (which was really why I went to McDonalds) and the fries were cold . ARE YOU KIDDING ME . Trying to rush me out of the drive through line , cant take the time to mix a shake properly and then give me cold fries. Not life threating issues of course but very disappointing. I won't be visiting that location again but I thought you should know how horrible the service was . And it was 11:40 am. I don't have a problem waiting a few minutes for my food to be done right . I do however have an issue with poor service and cold food.
I ordered breakfast on September 18. Two gift cards were swiped and they both said: transaction not approved. I was not given a response as to why two cards were not going through, such as: maybe the system was down. Is there a way that workers can check to see if systems are down? Just imagine the embarrassment of having 2 cards rejected! Fortunately I had my American Express card with me, so I was able to have breakfast this morning! I called the McDonalds 1-800 number to check my balance and there was money on both of my cards. This happened at the McDonald's at Louetta Spring Crossing, Spring, Texas.
After going to McDonalds on Southwest Boulevard in Tulsa, OK for over 4 years every other morning during the work week, I had a terrible experience with this McDonalds and will never, ever go back. I saw the add Sunday night for either a sausage muffin or sausage biscuit with a hash brown for $1.50. We went there this morning and requested the muffin and hash brown and they told us that they did not have it. We got to the window and asked why they did not honor their TV add since they do have muffins and hash brown, seems simple to me to honor the add and not hold up the line and argue with us and make a regular customer mad, but they chose to do this anyway and were hateful - I will NEVER go to McDonalds from now on - Carl's Jr. here I come!!!!!!
In Cape Town there is a taxi strike this morning. This morning, as I do every morning after I drop my child at school, I stop at the Plattekloof McDonalds for a cup of coffee since I only have to be at work at half past eight. The time 7h42.
Upon getting there, I tried to open the front door, but was shown, via a hand sign by the person behind the counter, to " go around", which I interpreted to be the door around the corner. Get there, but that door is also locked. Back to the front door and knocked, only to be shouted at by the person behind the counter that " their is a staff shortage, go around to the drive through".
I cannot begin to describe how outraged I was by this behaviour. A list of questions come to mind:
1. - you don't shout at the customer from behind a closed door.
2. - are the staff trained on how to deal with events such as these
3 - why is there not yet a sign on the door
4 - where is the night staff manager ( or was this member the manager?)
5 - oh!, and the best of all, there were customers inside the restaurant already. How did they get there?
The training of this branch's personnel has been a concern since I started going there about a year ago, and there are some other points to be addressed as well:
1. As I mentioned, I am a regular customer who orders coffee every morning. Every morning I have to ask to be given a tray, not offered.
2. No eye contact is made when I place an order. I have to fight with the conversation going on in the background ( between the personnel) to be heard. Not a "good morning, please may I take your order".
3. Trying to have a telephone conversation on your cell phone or the person sitting across from you, is out of the question, since the conversation between the personnel is too loud.
This is not the way I am used to or expect to be treated as a customer. The personnel is not at all client orientated, and carry on as if they are in their own kitchens at home. NO, absolute NO professionalism whatsoever. NO pride in their work. The customer are treated as an inconvenience which have to be gotten rid of as soon as possible, so they can continue their private conversations.
Please address this matter urgently, since this branch of McDonalds are not living up to expectations whatsoever.
On Saturday sound 7 pm I entered the Foote Ave location and placed an orderived for 3 adults and 4 children. I waited over 20 min for my food, patently bc I myself worked in McDonald and know dinner time is high volume. When my friend received his promotion sandwich the chicken gauqamoly, the chicken was dry to the point we couldn't even bend it to brake. When my friend asked politely for his chicken to be replaced he was told it was with in shelf life, and if he wasn't happy with that chicken he wouldn't be happy with any chicken. And there was NOTHING HE COULD DO. I then approached the counter and asked if he really just told him there was nothing he could do. I myself was a manager and know it's nothing to just replace the chicken on a $32 order. So I then took out my phone to take a picture of the sandwich and get his information to report to corporate. At that point my husband then began to record. The Manger tells us we need to stop talking pictures and videos now he will have us arrested. At this point he go's back to the office, I had recieved the information I needed and went back to the play area to join my kids. About a 30/45 min later an officer came to excoriat myself and my children off the property. I then upset and in disbelief posted a picture of the food I received and explained the situation. At witch point Deny Coca, his friends, and a few fellow employees begin to comment there opinions. Comments such as "we should have spit on it if it was to dry" to "his manager said he was in the right" . I myself have worked for the company and know that this is not corporates hospitality standards for management. I do not reflect one person actions on the company. I do expect the issue to be addressed.
Manager refused to let an African American United States Air Force Veteran into his store in Castle rock Colorado at 1100pm. His reason was that he had no employees.Meanwhile an elderly Caucasian man was standing in the store waiting for someone to take his order. This was the exit 194 McDonalds.
I usually never have a issue with McDonalds, But the one tonight we went to pick up food at was terrible. I love Big Mac's and the fries are the best anyplace but when we got to work with our dinner it looked like our dinner went thru WW3. We are in Des Moines and went to the McDonalds on University Ave by Mercy Hospital. My god the fries were cold and burgers were all tossed in the box, Literally had to re-make them before we ate them. Its what Grandpa wanted for dinner in the hospital. It was very sad and the worst experience I ever had. Like I said I never complain but never ate at this one also. I always go to Urbandale where I live. I was so disappointed cause it might be Grandpa's last Big Mac and it was horrible. I will not ever use this one again and start going back to Burger King by work. Sorry even though your fries are the best around.
I went there yesterday sept 9,2017 my big Mac was cold and very nasty the fries same way the box the big Mac came in was all greasy looking on top I think they need to hire better help very rude employees
The Cameron Park McDonald's is by far the worst McDonalds ever.They run out of certain items. They do not have specials as advertised on t.v. and the help is poor to say the least.I end up going to Taco Bell a couple of doors away and everything is run like a fine tuned machine.Sorry for the lost business but someone needs a good quality check on this location.
I love my Mc Cafe drinks. But when I try to buy 5 and get one free it fails to give me my logo. It has happened at least 3 times now and I am tired of it.
What can I do.? I am a retired lady and I want my coffee. By the way I love those drinks. Please help me. I have at least 3 logos coming.
From what I can affirm from. Mcdonalds does not like children. They fired my fiancé in Delphi, Indiana nearly 2 years ago for missing work for a miscarriage. I am now putting a youtube video together explain why mcdonalds is against children. I noticed as well that when the Delphi killer was around all the camera crews went to mcdonalds. OK so when mcdonalds fires a woman illegally for miscarrying a twin when the other lived in a risky pregnancy its OK, but when 2 kids get murdered its not. Mcdonalds is going down. I have everything in record with medical records for my fiancé. How much is a discrimination against a medical illness and pregnancy settlement for? couple hundred thousand,? maybe even a couple million? especially when she HAD doctors notes and written from her actual manager that it was ok to take time off for the doctors appointments but then turned around and fired her when she missed a day for miscarrying.!!! FUCKING BASTARDS YOU WILL PAY!!! I will make sure I destroy your food chain reputation in Delphi... I will be testing your managers legally as a customer and recording it on a hidden camera!!! btw I have heard the new one say spick, nigger and faggot quite a few times behind the line.... Fuck you mcdonalds Your Delphi Indiana food chain reputation will be ruined. :)
Came through Mcdonalds at 18250 NW 27th Ave at approximately 6:30 this morning which was September 1, 2017. The lady that took my order was very polite and energetic, her name was Mrs Janet, she's very professional. I'm garunteed to get awesome customer service when she's in the drive-thru. I haven't seen anyone else demonstrrate this type of service. I paid with my credit card, she informed me that the credit card machine was slow. It took 7 minutes for my payment to go through. Mrs Janet was very attentive to me as I waited, she apologized at least 3 times. Mcdonalds needs to do something about this.
WENT TO THE MCDONALDS ON PAXTON STREET IN HARRISBURG PENNSYLVANIA AND THE NIGHT MANGER WAS RUDE..ON 8/29/ AT AROUND 1239 AM EST MY SPOUSE PULLED UP TO THE ORDER BOX AND NO ONE WAS THERE..MY SPOUSE LATER BLEW THE HORN..THE MANAGER QUICKLY TOLD MY SPOUSE HOW HE BLEW HER EAR DRUMS OUT..WHICH BECAME A DEBATE FOR HER..BUT MY SPOUSE APOLOGIZED..AND SHOULD NOT OF HAD TO BECAUSE NO ONE WAS AT THEIR STATIONS AT THIS HOUR...THE MANAGER GOT RUDE AND LIPPY WHICH CAUSED AN EMPLOYEE TO DEFEND THE MANAGER AT THIS POINT STATED AHE HAD HEARD MY HUSBAND BLOW THE HORN WHICH HE STATED HE DID BECAUSE NO ONE CAME TO THE WINDOW...THIS LOCATION HAS POOR SERVICE, MANAGERS ARE RUDE AND THE EMPLOYEES ARE ARGUMENTATIVE
I WE LOOK FOR GOOD FOOD, BECAUSE WE PAY OUR HARD EARNED MONEY.....I CAN NOT STRESS ENOUGH
THIS LOCATION NEEDS TO BE CLOSED OR REHIRE NEW PEOPLE....SOMEONE NEEDS TO CONTACT ME
Went to Mc Donald drive through on Spruce and Iowa in Riverside,CA I ordered a number 4 double quarter pounder meal. Just one meal. paid went to the window received my soda and was told to go to window two. Well nobody was at window two. After watching seven or eight cars behind me roll up get their food and leave at window one. I was frustrated it was 108 degrees outside and I'm stuck waiting. after ten minutes I left. Tried to call but the phone just said voicemail hadn't been set up. I got that message for half an hour. I don't know what their excuse is quite frankly I don't care. What I would like to know is Does McDonalds simply not want me at their establishment? It's an honest question.
On today's date, 08/28/2017, I went to the Mcdonalds located at 17850 NW 57 ave miami, Fl. 33055. At the time of the visit, I went through the drive through and ordered a double cheeseburger which according to the sign was $1.69. When I got to the window to pay I spoke with a rude manager named Yaleny (would not give last name or id #). Yaleny stated that the price was $2.19. I told her several times that the price they have advertised is $1.69, she said no. I said every Mcdonalds I go to it's $1.69 she said so. She proceeds to tell me that she is pregnant and doesn't care. She was laughing and being unprofessional. There was also a worker behind her being unprofessional making comments about it not being a big deal. I know Mcdonalds does not care about any one customer but at the very least your workers should be polite and be able to explain any differences in price. All I wanted was for the price advertised to be honored. I left this Mcdonalds and went to one at 16701 NW 67 Ave and the price was $1.69. I believe Yaleny doe snot know what she is talking about, I know her English is not the best so I spoke to her in Spanish but she still did not understand about there being an error in the price advertised and the one that is being charged.
Your person at the register on Socorro N.M., very rude. I was paying with my card and swiped it then he said Chip, Chip, needs customer service training, then was in the process of handing my ice cream cone to the person behind me. I have never experienced this before at any of your other restaurants. Just a heads up from a frequent cistomer. at some of your other Mc Donalds
Went to the newly built store on the north belt highway in St. Joseph in Missouri. The service was so slow people were pulling out of the drive though lane and going somewhere else. This store, before it was torn down, had the slowest, laziest, employees I have ever watched work. My guess is poor management. McDonald's needs to start over and rethink their hiring practices. I love McDonald's and would hate to see their business fail.
Me and my son always we go to McDonalds in Mecca Maca mall. I asked for happy meal with 6 pieces but the lady on the cash did not know how to do it because I asked a toy with it. The same manager who always I had issues with him interfered and raised his hand and point it into my face (it was after 9 o'clock evening on 10,08.16) . The manager in duty his name is Mustafa is always rude and I do not believe that he should represent such well know chain like McDonald's. I officially raised a complaint by calling the phone number for the store by the manager hung up on me. So, I hope by posting it at Hissing Kitty I get some help!
I sent in a complaint last week and I received an email back giving me some dumbass link to go to. I went to the link and it sent me right back to this page. I emailed back asking for explanation about what to do and heard nothing back! The last time I had to complain about this store I wasn't given this link so why this time? Pretty bad when the complaint department gives you the run around! So who do you complain to about the complaint department?
My initial complaint was about the McDonalds at 45th and Teckla in Amarillo Texas. Don't know the store #. Short version of my complaint, they are slow and never get orders right. Sat in drive threw for at least 20 minutes. 10 of those 20 minutes was being asked to pull to the side because my order wasn't ready yet. It was a Large Iced Carmel Mocha for crying out loud! Which by the way, they never get right. I always end up with a Chocolate Iced Mocha which tells me they do not know the abbreviations. They got 3 other orders wrong in this 20 minute waiting period. Last time this happened and I complained all I got was a sorry about your bad luck. Not going to cut it this time! Not only did I get the wrong thing, I was late to work because of it.
This needs to be fixed. Not only with me but with this store. And I don't want an email back telling me to go to some link that sent me back to this page.
McDonald's double drive throughs are absolutely ridiculous! People don't pay attention as to who's next, but assume they are! These drive throughs cause too many problems! Most people have an equivalent 5th grade knowledge capacity, so this is too confusing for them. They should really please find a way to "dumb this down!"
I went to the drive-thru at around 3am one friday night. Not a customer in sight. First of all, I waited 8 minutes for someone to take my order. Then I paid for it and went to the next window. There were , at least 2 employees in there. one white girl and one black. They glanced at me and snickered, a lot. After about 10 minutes, i went home.
I have been ordering a sausage and biscuit every morning for several years. I have noticed lately that the quality of the sausage is terrible with fragments of bone in every patty. i usually go to the Mcdonald located on the corner of Nettleton Ave and Caraway Rd in Jonesboro, AR. but lately I have switched to Burger King.
I went to get a fish filet at McDonald's in beamsville on at 4:30 Tues 2016 the fish was over cooked and the cheese was dried out and hard. This is the first time it happened it must of been sitting for hours for it was not even warm, if this how they serve (hot ) food then it will be my last. There is always A&W and Wendy's.
Every Friday night and sometime during the week there's a bunch of employee in the store none of them working and the McDonald's On Essence Lane, Baton Rouge is always closed before time or the frapple machine is always broke. I thought the purpose is to make money, not have a bunch of lazy people on the clock Friday at 11.30 they are close several cars pull in an was told they are closed I reported this to management once before.
I ordered 2 ham biscuits on 4/8/16 paid for it at 7:14 and was told to wait at the 2nd pick up window, I waited 20 minutes and nobody ever came back, so I went inside and waited another 7 minutes at the counter and was ignored. I would like to have a refund for $4.90 and you will not have to worry about my business again. I was discriminated against because I am a senior citizen.
I am writing this for my ex-husband. He doesn't know a thing about emails or computers. He asked me to submit his information to McDonalds. He is an aggravated customer about McDonalds serves breakfast all day. He says that McDonalds is false advertising because every different McDonalds that he goes to in Oklahoma tells him that after 10:30am and some McDonalds say that after 10:00am he can't get breakfast. McDonalds does advertise breakfast served all day. Any how that he is his complaint. He has spent a lot of money at McDonald's for a long time.
He wants breakfast whenever he wants it and says McDonald's is false advertising about breakfast being served all day. He asked me to tell McDonalds to call him at his phone number above. If he doesn't answer, please leave him a voice-mail and what number to call and speak to someone in upper management and leave a person's name to speak with along with the phone number to call back if you reach his voicemail. Please call him or write to him. You can let me know via email what McDonald's plan is to settle this complaint from him. My email is email@example.com. I have no complaints about McDonalds. I don't like anything from McDonalds at all.
Sorry, but it is some awful food to me. Mr. Wheeler, however likes McDonalds breakfast. Please respond to me via email and/or call Mr. Wheeler at the number that I have provided for McDonalds. Please respond in a timely manner. Thanks.
We took our grandsons to the McDonalds on Hwy 28, Mulberry (Miami Twshp/Milford, Ohio ) on Easter evening, April 27,2016. They each ordered a 6 pc. chicken nugget happy meal with fries and when asked what drink I asked if they could have a small shake, the worker said yes. When I was paying I noticed that I was charged for the happy meal and a separate charge for a small shake for each of them. When I questioned this I was told that the shake was a separate ordered item-it was not offered as a drink with the happy meal.
So I said since I paid separately for the shake that I wanted the 2 soft drinks that the boys would have gotten with their meals. The manager said it "doesn't work that way" and would not honor the happy meal compete meal purchase. With my meal and theirs it was a $19. + meal purchase, and I will not go back to that McDonalds again. After we ate, the boys, age 8 & 10 played in the play area-then 3 teenage boys went in and climbed into the tunnels and hid. I went and told the manager who simply looked in, didn't see the boys because they were hid in the tunnels, and did nothing. I had my grandsons come out & we left unhappy.
I am a daily customer at my local McDonald's and buy hot coffee every day. On a visit in late February I ordered and received my hot coffee with 2 creams on the side. When I lifted it to put my creams inside the lid came off and the coffee spilled all over my hand resulting in 2nd degree burns. See photos below.. As a chemotherapy patient any infection can lead to death as my immune system is compromised by the maintenance chemotherapy that I receive every 6 weeks. I was treated with IV antibiotics and healed eventually.
As a citizen that doesn't believe in frivolous lawsuits I let it go but in reconsidering the seriousness of this situation I am hoping to receive a satisfactory response from McDonald's on my own. Please see photos below to verify the seriousness of the burn.
Ordered 20 piece chicken nuggets. Asked for 2 sweet sour sauce, 2 hot sauce, 2 barbecue sauce and received nothing but a 20 piece nugget that was hard as a rock. on top of that the expediter was rude and unprofessional. this seems to be a problem @ most McDonalds. I have had enough of the negligence and incompetence with the workers in this franchise. McDonalds needs to up there game and hire better quality people if they want to continue to be competitive in todays fast food market. the store in question is 3825 Atlanta Highway Athens, Georgia 30606.
I am not complaining about anything except for the lack of chairs, the owner will not get new chairs, so they are about 8 short. I am a daily customer every morning for years, since it opened. The crew and manager are wonderful, but since there are so many of us, we use chairs to sit at a table for 4. Yesterday someone could have been hurt, as the chair had a bad leg and one of these days they will have an injury. The manager Tina took it away.
I am a stock holder at McDonalds and my husband worked over 10 years in Michigan City, IN for a company run by the Lubeznick family, now they were very, very good business people who saw to it that everything was always fixed and in order. This owner, whoever he is, has a wonderful set up with 94 being right there and busses coming in, I believe he owns other places in MI also.
This morning I went to the McDonalds at 4925 W Hampton Avenue, and was very upset with the level of service there. The workers were extremely slow and the manager was useless at best. She was busy making fun of some customers and joking around with her staff. After I ordered my breakfast number 2 with a medium orange juice, and I saw customer after customer complaining about the service. I mentioned it to another customer and he said that he has gotten used to it. I told him it only takes one time for me.
After seeing that there was no change in the level of service asked to speak to the manager and asked for my money back. She just handed gave me the money and walked away. I wanted to tell her that I did not mean to be difficult but never had the chance to do so. I am a manager in a public utility and in my opinion she is in need of more training, mainly people skills. Lastly I would have been more patient if it was actually busy.
For 50 years, McDonald's fries have been one of the joys of my life. For the last year or so, Winston-Salem, NC area franchises have started a practice of pre-scooping fries into cartons and racking them under the lamp, RATHER THAN allowing the fries to remain in the bin until ordered. I understand this may be seen as a time-saving measure, but the end result is a few hot fries on top, and the remainder of the carton being lukewarm, or worse. I'm wondering at what corporate level this decision has been made, local? Regional? National? This may seem trivial, but has resulted in my hesitation to select McDonald's for lunch, with so many nearby options.
McDonald's on 67th and Camelback had the flag upside down, so I went and ripped the rope and fixed that disrespectful scene. Not only is it illegal but so disrespectful to all our brothers and sisters in arms, let this incident go viral, and share it to all America, let everyone know that they disrespect all of us, share and tag others, please don't let this go unheard, God bless america and our troops.
This was written by a very angry marine in the Phoenix, AZ area. His name was Elizas Duarte-Muzeleno. He is sharing this all across Facebook along with a picture of the flag upside down. It came across mine and I live in Arkansas. Thought HissingKitty might want to see how it is representing McDonald's company.
My name is Mike T. and I went to the McDonald's this morning located on 1425 West Av in Waukesha, Wi. My number receipt number was 370. I ordered a Sausage Egg Biscuit meal with a large coffee. I arrived at 9:40 am. Another 3 customers came in and had much larger orders and all received there meals before I did. At 9:55 I went to the girl at the register and told her that I had not received my order and for just to return my money and charge me for the coffee which by the way was luke warm at best.
The girl called for the manager who was approx. 5 feet from her but she was busy. I waited yet another 10 minutes to get the managers attention. Not mind you it is now 10:05 am and no one has yet to get my order. So make that 25 minutes and I'm still waiting for a sausage egg biscuit meal. Finally after I practically laid on the counter to get the managers attention she asked me what I needed. i told her that after waiting 25 minutes for my order that I wanted my money back. She returned my money and did apologize. Now let me say that the is not the first time that i have had issues at this restaurant.
One time I was there and there were 5 people ahead of me and only one person taking orders. I was in a hurry and left and as I was leaving I noticed a man in a white shirt and tie in the parking to smoking a cigarette talking two men who were outside a truck drinking a beer. now mind you it was 8:30am. I approached him and asked him if she realized that there was a back up at the counter. he said that he was on his break and would be in there shortly. This place has a habit of only working one person at the register and there is a back up at the counter. I have seen other people walk out. Ironically I can honestly say that i will not be going there any time soon as I'm moving to Florida tomorrow. I have gone to a Mc Donalds every morning now for coffee now for the last 5 years.
This store is probably the worse that I have been to. On a scale of 1-10 I give it a 1. Then tonight I tried the McDonald's at 1635 E. Main St. in Waukesha. I ordered the Buttermilk Chicken sandwich meal and a shamrock shake. I received 10 minutes later just the sandwich. I had to argue with the person who took the order that i ordered a meal. After finally showing him the receipt he said , OH! and then I got cold fries. I left everything on the counter but the shake and left. Your prices continually rise and your food gets worse tasting a service is terrible. I'm to the point that I an done with Mc Donalds.
I visited a McDonald's restaurant at 7500 City Line Avenue, Philadelphia PA 19152. Store #: 10545 @ around 8:49am. I ordered 2 egg white sandwiches and paid $7.75. To my surprise, the sandwiches were poorly prepared, watery, and completely unsafe for someone to consume. I immediately alerted the teller who mounted an aggressive argument and shows no sign of professionalism.
Since I was powerless not been allow by the teller & her teammates to express myself, I gave them back the sandwiches and left the restaurant with no recovery of my money. This type of behavior is totally unacceptable and a violation of customer service. I am not complaining to recover my money, but for the disrespect and misrepresentation of the staff persons towards valuable customers. I believed I was mistreated because of my accent. Had it been someone like them, that would have been a different story today. Praise God, I was able to restraint my self to avoid any further incident.
Just left your establishment after a few months. We decided to give it another try, hoping the last fiasco was a fluke. NOT. Same crap, different day. We went to the Farmington, NY branch. Ordered 1 Fillet O fish, and 1 chicken nuggets with a small fries and drink: My husband ordered a double 1/4 pounder meal deal. The order was done and on the tray before we even paid for it. Right then I knew something was seriously wrong. First, our fries were COLD, they brought us new, microwaved fries.... Really? We ate a couple. They were chewy, but hot. The nuggets were OK, nothing to write home about. My fish smelled. You shouldn't be able to smell the fish.
I took it to the manager who refused to smell it. That says a lot, huh. Now I know why it's been a while since we ate there, and never again. I will surely tell everyone I know not to visit this franchise. The manager offered to make a, "different" one. Not in my lifetime. I think we're just done with the Farmington franchise. Tired of being sold old food and not even being offered a refund.when there was only one bite taken out of it.. I'm sure I'll never hear from you, so I will do my part in banning this franchise from selling to the public before they make someone sick. Why should I have to give them even one star. They deserve so much less than that.Thanks. Carol Anello
I stop at mcdonalds store 1938 just about every morning. Half of the time their mocha machine is down or not working. This morning I stopped by there and ordered a med hot mocha and she charged me for a med mocha, ran my debt card and when I got to the second window they then informed me that the machine was warming up and it would be about 10 minutes and offered me a large coffee instead. This really aggravated me because I love the mochas and this store always seem to have problems with this machine or they just don't want to use it. Not really sure if I will be stopping by there in the future any more.
I went into McDonald's and ordered a large drink. After approximately 30 minutes I was approached by the manager and informed I had to leave. I was told, i had, had enough time to drink my soda, and was asked to leave again. management was very rude, disrespectful, and demeaning to an everyday customer and I take exception to the treatment I love and respect McDonald's and it's properties. I am giving HissingKitty this information in an effort, to resolve this issue to prevent McDonald's reputation from becoming tarnished further. The McDonald's was in Taylorsville Utah on 5400 South and about 3850 West at approximately 6 a.m.
My main complaint at the moment is regarding the new coffee cups. I've seen these at other McDonald's and didn't like them. Now they're at the local McDonald's that I visit daily (West Jefferson, NC). These are the worst coffee cups that I've ever seen. They will burn you when the coffee is hot. The lids don't fit properly and continue to leak. I've spilled more coffee on my clothes with these cups than any others. I continue moving the lids around trying to find the spot where it doesn't leak.
Then I've noticed the coffee gets cold much faster than in the other cups. They are shorter and wider so they don't fit in my cup holder in my car easily either. Trying to reach down to pick up my cup from the cup holder is a major problem sometimes. I have a problem trying to pick up the cup because I have to pick it up from the top and I'm afraid the lid won't stay on. The cup seems to be made out of cheaper material and is flimsy. Please bring back the old cups! I buy several cups of coffee daily from McDonald's! I don't even make coffee at home anymore because I love McDonald's coffee so much. But if I continue having to fight with my coffee cups like this I may just have to start making it at home again!
The McDonald's in my neighborhood, located at 11300 National Blvd., Los Angeles, CA has had a broken milkshake machine for the last 3 months. Every time I go to this McDonald's, about once week, the shake and ice cream machine is always down. It has been my experience that the customer service has gone down over the last year, food is often cold, and the cleanliness is poor.
I have spoke to the local on-site management, and they are not helpful or courteous. My request is for the Corporate Office to get some help at this location. I would like to support my neighborhood McDonald's, but I am not happy with the service or capability of the staff. Please help.
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