McDonalds Complaints Continued... (Page 6)876+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
I went to get a fish filet at McDonald's in beamsville on at 4:30 Tues 2016 the fish was over cooked and the cheese was dried out and hard. This is the first time it happened it must of been sitting for hours for it was not even warm, if this how they serve (hot ) food then it will be my last. There is always A&W and Wendy's.
Every Friday night and sometime during the week there's a bunch of employee in the store none of them working and the McDonald's On Essence Lane, Baton Rouge is always closed before time or the frapple machine is always broke. I thought the purpose is to make money, not have a bunch of lazy people on the clock Friday at 11.30 they are close several cars pull in an was told they are closed I reported this to management once before.
I ordered 2 ham biscuits on 4/8/16 paid for it at 7:14 and was told to wait at the 2nd pick up window, I waited 20 minutes and nobody ever came back, so I went inside and waited another 7 minutes at the counter and was ignored. I would like to have a refund for $4.90 and you will not have to worry about my business again. I was discriminated against because I am a senior citizen.
I am writing this for my ex-husband. He doesn't know a thing about emails or computers. He asked me to submit his information to McDonalds. He is an aggravated customer about McDonalds serves breakfast all day. He says that McDonalds is false advertising because every different McDonalds that he goes to in Oklahoma tells him that after 10:30am and some McDonalds say that after 10:00am he can't get breakfast. McDonalds does advertise breakfast served all day. Any how that he is his complaint. He has spent a lot of money at McDonald's for a long time.
He wants breakfast whenever he wants it and says McDonald's is false advertising about breakfast being served all day. He asked me to tell McDonalds to call him at his phone number above. If he doesn't answer, please leave him a voice-mail and what number to call and speak to someone in upper management and leave a person's name to speak with along with the phone number to call back if you reach his voicemail. Please call him or write to him. You can let me know via email what McDonald's plan is to settle this complaint from him. My email is email@example.com. I have no complaints about McDonalds. I don't like anything from McDonalds at all.
Sorry, but it is some awful food to me. Mr. Wheeler, however likes McDonalds breakfast. Please respond to me via email and/or call Mr. Wheeler at the number that I have provided for McDonalds. Please respond in a timely manner. Thanks.
We took our grandsons to the McDonalds on Hwy 28, Mulberry (Miami Twshp/Milford, Ohio ) on Easter evening, April 27,2016. They each ordered a 6 pc. chicken nugget happy meal with fries and when asked what drink I asked if they could have a small shake, the worker said yes. When I was paying I noticed that I was charged for the happy meal and a separate charge for a small shake for each of them. When I questioned this I was told that the shake was a separate ordered item-it was not offered as a drink with the happy meal.
So I said since I paid separately for the shake that I wanted the 2 soft drinks that the boys would have gotten with their meals. The manager said it "doesn't work that way" and would not honor the happy meal compete meal purchase. With my meal and theirs it was a $19. + meal purchase, and I will not go back to that McDonalds again. After we ate, the boys, age 8 & 10 played in the play area-then 3 teenage boys went in and climbed into the tunnels and hid. I went and told the manager who simply looked in, didn't see the boys because they were hid in the tunnels, and did nothing. I had my grandsons come out & we left unhappy.
I am a daily customer at my local McDonald's and buy hot coffee every day. On a visit in late February I ordered and received my hot coffee with 2 creams on the side. When I lifted it to put my creams inside the lid came off and the coffee spilled all over my hand resulting in 2nd degree burns. See photos below.. As a chemotherapy patient any infection can lead to death as my immune system is compromised by the maintenance chemotherapy that I receive every 6 weeks. I was treated with IV antibiotics and healed eventually.
As a citizen that doesn't believe in frivolous lawsuits I let it go but in reconsidering the seriousness of this situation I am hoping to receive a satisfactory response from McDonald's on my own. Please see photos below to verify the seriousness of the burn.
Ordered 20 piece chicken nuggets. Asked for 2 sweet sour sauce, 2 hot sauce, 2 barbecue sauce and received nothing but a 20 piece nugget that was hard as a rock. on top of that the expediter was rude and unprofessional. this seems to be a problem @ most McDonalds. I have had enough of the negligence and incompetence with the workers in this franchise. McDonalds needs to up there game and hire better quality people if they want to continue to be competitive in todays fast food market. the store in question is 3825 Atlanta Highway Athens, Georgia 30606.
I am not complaining about anything except for the lack of chairs, the owner will not get new chairs, so they are about 8 short. I am a daily customer every morning for years, since it opened. The crew and manager are wonderful, but since there are so many of us, we use chairs to sit at a table for 4. Yesterday someone could have been hurt, as the chair had a bad leg and one of these days they will have an injury. The manager Tina took it away.
I am a stock holder at McDonalds and my husband worked over 10 years in Michigan City, IN for a company run by the Lubeznick family, now they were very, very good business people who saw to it that everything was always fixed and in order. This owner, whoever he is, has a wonderful set up with 94 being right there and busses coming in, I believe he owns other places in MI also.
This morning I went to the McDonalds at 4925 W Hampton Avenue, and was very upset with the level of service there. The workers were extremely slow and the manager was useless at best. She was busy making fun of some customers and joking around with her staff. After I ordered my breakfast number 2 with a medium orange juice, and I saw customer after customer complaining about the service. I mentioned it to another customer and he said that he has gotten used to it. I told him it only takes one time for me.
After seeing that there was no change in the level of service asked to speak to the manager and asked for my money back. She just handed gave me the money and walked away. I wanted to tell her that I did not mean to be difficult but never had the chance to do so. I am a manager in a public utility and in my opinion she is in need of more training, mainly people skills. Lastly I would have been more patient if it was actually busy.
For 50 years, McDonald's fries have been one of the joys of my life. For the last year or so, Winston-Salem, NC area franchises have started a practice of pre-scooping fries into cartons and racking them under the lamp, RATHER THAN allowing the fries to remain in the bin until ordered. I understand this may be seen as a time-saving measure, but the end result is a few hot fries on top, and the remainder of the carton being lukewarm, or worse. I'm wondering at what corporate level this decision has been made, local? Regional? National? This may seem trivial, but has resulted in my hesitation to select McDonald's for lunch, with so many nearby options.
McDonald's on 67th and Camelback had the flag upside down, so I went and ripped the rope and fixed that disrespectful scene. Not only is it illegal but so disrespectful to all our brothers and sisters in arms, let this incident go viral, and share it to all America, let everyone know that they disrespect all of us, share and tag others, please don't let this go unheard, God bless america and our troops.
This was written by a very angry marine in the Phoenix, AZ area. His name was Elizas Duarte-Muzeleno. He is sharing this all across Facebook along with a picture of the flag upside down. It came across mine and I live in Arkansas. Thought HissingKitty might want to see how it is representing McDonald's company.
My name is Mike T. and I went to the McDonald's this morning located on 1425 West Av in Waukesha, Wi. My number receipt number was 370. I ordered a Sausage Egg Biscuit meal with a large coffee. I arrived at 9:40 am. Another 3 customers came in and had much larger orders and all received there meals before I did. At 9:55 I went to the girl at the register and told her that I had not received my order and for just to return my money and charge me for the coffee which by the way was luke warm at best.
The girl called for the manager who was approx. 5 feet from her but she was busy. I waited yet another 10 minutes to get the managers attention. Not mind you it is now 10:05 am and no one has yet to get my order. So make that 25 minutes and I'm still waiting for a sausage egg biscuit meal. Finally after I practically laid on the counter to get the managers attention she asked me what I needed. i told her that after waiting 25 minutes for my order that I wanted my money back. She returned my money and did apologize. Now let me say that the is not the first time that i have had issues at this restaurant.
One time I was there and there were 5 people ahead of me and only one person taking orders. I was in a hurry and left and as I was leaving I noticed a man in a white shirt and tie in the parking to smoking a cigarette talking two men who were outside a truck drinking a beer. now mind you it was 8:30am. I approached him and asked him if she realized that there was a back up at the counter. he said that he was on his break and would be in there shortly. This place has a habit of only working one person at the register and there is a back up at the counter. I have seen other people walk out. Ironically I can honestly say that i will not be going there any time soon as I'm moving to Florida tomorrow. I have gone to a Mc Donalds every morning now for coffee now for the last 5 years.
This store is probably the worse that I have been to. On a scale of 1-10 I give it a 1. Then tonight I tried the McDonald's at 1635 E. Main St. in Waukesha. I ordered the Buttermilk Chicken sandwich meal and a shamrock shake. I received 10 minutes later just the sandwich. I had to argue with the person who took the order that i ordered a meal. After finally showing him the receipt he said , OH! and then I got cold fries. I left everything on the counter but the shake and left. Your prices continually rise and your food gets worse tasting a service is terrible. I'm to the point that I an done with Mc Donalds.
I visited a McDonald's restaurant at 7500 City Line Avenue, Philadelphia PA 19152. Store #: 10545 @ around 8:49am. I ordered 2 egg white sandwiches and paid $7.75. To my surprise, the sandwiches were poorly prepared, watery, and completely unsafe for someone to consume. I immediately alerted the teller who mounted an aggressive argument and shows no sign of professionalism.
Since I was powerless not been allow by the teller & her teammates to express myself, I gave them back the sandwiches and left the restaurant with no recovery of my money. This type of behavior is totally unacceptable and a violation of customer service. I am not complaining to recover my money, but for the disrespect and misrepresentation of the staff persons towards valuable customers. I believed I was mistreated because of my accent. Had it been someone like them, that would have been a different story today. Praise God, I was able to restraint my self to avoid any further incident.
Just left your establishment after a few months. We decided to give it another try, hoping the last fiasco was a fluke. NOT. Same crap, different day. We went to the Farmington, NY branch. Ordered 1 Fillet O fish, and 1 chicken nuggets with a small fries and drink: My husband ordered a double 1/4 pounder meal deal. The order was done and on the tray before we even paid for it. Right then I knew something was seriously wrong. First, our fries were COLD, they brought us new, microwaved fries.... Really? We ate a couple. They were chewy, but hot. The nuggets were OK, nothing to write home about. My fish smelled. You shouldn't be able to smell the fish.
I took it to the manager who refused to smell it. That says a lot, huh. Now I know why it's been a while since we ate there, and never again. I will surely tell everyone I know not to visit this franchise. The manager offered to make a, "different" one. Not in my lifetime. I think we're just done with the Farmington franchise. Tired of being sold old food and not even being offered a refund.when there was only one bite taken out of it.. I'm sure I'll never hear from you, so I will do my part in banning this franchise from selling to the public before they make someone sick. Why should I have to give them even one star. They deserve so much less than that.Thanks. Carol Anello
I stop at mcdonalds store 1938 just about every morning. Half of the time their mocha machine is down or not working. This morning I stopped by there and ordered a med hot mocha and she charged me for a med mocha, ran my debt card and when I got to the second window they then informed me that the machine was warming up and it would be about 10 minutes and offered me a large coffee instead. This really aggravated me because I love the mochas and this store always seem to have problems with this machine or they just don't want to use it. Not really sure if I will be stopping by there in the future any more.
I went into McDonald's and ordered a large drink. After approximately 30 minutes I was approached by the manager and informed I had to leave. I was told, i had, had enough time to drink my soda, and was asked to leave again. management was very rude, disrespectful, and demeaning to an everyday customer and I take exception to the treatment I love and respect McDonald's and it's properties. I am giving HissingKitty this information in an effort, to resolve this issue to prevent McDonald's reputation from becoming tarnished further. The McDonald's was in Taylorsville Utah on 5400 South and about 3850 West at approximately 6 a.m.
My main complaint at the moment is regarding the new coffee cups. I've seen these at other McDonald's and didn't like them. Now they're at the local McDonald's that I visit daily (West Jefferson, NC). These are the worst coffee cups that I've ever seen. They will burn you when the coffee is hot. The lids don't fit properly and continue to leak. I've spilled more coffee on my clothes with these cups than any others. I continue moving the lids around trying to find the spot where it doesn't leak.
Then I've noticed the coffee gets cold much faster than in the other cups. They are shorter and wider so they don't fit in my cup holder in my car easily either. Trying to reach down to pick up my cup from the cup holder is a major problem sometimes. I have a problem trying to pick up the cup because I have to pick it up from the top and I'm afraid the lid won't stay on. The cup seems to be made out of cheaper material and is flimsy. Please bring back the old cups! I buy several cups of coffee daily from McDonald's! I don't even make coffee at home anymore because I love McDonald's coffee so much. But if I continue having to fight with my coffee cups like this I may just have to start making it at home again!
The McDonald's in my neighborhood, located at 11300 National Blvd., Los Angeles, CA has had a broken milkshake machine for the last 3 months. Every time I go to this McDonald's, about once week, the shake and ice cream machine is always down. It has been my experience that the customer service has gone down over the last year, food is often cold, and the cleanliness is poor.
I have spoke to the local on-site management, and they are not helpful or courteous. My request is for the Corporate Office to get some help at this location. I would like to support my neighborhood McDonald's, but I am not happy with the service or capability of the staff. Please help.
I went through the drive through to get a breakfast special (egg, bacon cheese, biscuit) with medium coffee and received my order and drove away since other patrons were in line too for their order. Got to work and pulled out my biscuit only to find they had left off the egg. This is the second time I have not received my correct order at this McDonalds on Arch Street in Little Rock Arkansas.
Went to McDonald's the manager was already yelling at the staff to get on line and help prepare food. Well she got on line herself and I noticed she was making my food (I had a big order) she did not have on any gloves after just coming up front touching the computer screen then going back to prepare food not washing her hands or putting on a glove to cover the huge band aid on her hand. I also asked for no pickles or onions and of course there was.
After paying for my order I sat in my car for 13 minutes until I got my food. There was a problem with the fourth car ahead of me. Instead of making that car pull to the side to take care of what ever problem they were having they let that car wait until it got its order. This made me 15 minutes late to work. When I did sit down to eat my order is was cold and the fries where not fully cook. I eat at McDonalds at least three times a week. I found this unacceptable.
I frequent McDonalds several times a week. I stop in for lunch at the S Park St location in Madison Wisconsin. I stood in line for at least 5-10 minutes. I was the only one. Employees just walked by and act if I wasn't even there. I finally left and went thru the drive thru. I don't want any response from your company. I can assure you I will not go to another McDonalds.
A am a regular customer of the McDonalds in Fresno, Calif, 689 Nees Ave 93720, and usually go for coffee through the drive-through. Yesterday, at 4:45 p.m. I ordered a medium decaf coffee. When I drove forward to the pay window, the girl was laughing as she took my money. When I went forward to the pick-up window, the other girl was smirking as she handed me my coffee. When I got home and opened the coffee, I saw dark sludge instead of coffee. Apparently she was too lazy to make fresh coffee so she gave me what was left from the first morning coffee. I guess these two employees think it is funny to give an old lady a cup of sludge. Who knows what else they do to people's orders for a laugh?!
The McDonalds location at 1429 Riverstone Pkwy, Canton, Ga 30114 was understaffed during the morning of Wed, Feb 24,2016. I went inside because the two drive through windows were impossible to even enter. The biscuit I received was tough and not in the condition it should have been. The outside trash containers were overflowing with trash and trash was on the parking lot pavement. I left with a very unfavorable impression of this location. This is not the first time I have felt disgusted with this location. Major improvements in staff, management and maintaining the location sorely need to be made. As much money as McDonalds takes in, surely someone could improve this location. Disgusting way to start my day for sure.
I went to McDonald's at 100 Sauk Trail South Chicago Heights, Il 60411 Store #1924 on Feb 23,2016 18:32. I have had several issues at this location in the past few months. I have contacted the store directly previously and it seems things have not been addressed or if they have nothing has changed. So I have decided to reach out another way because there is no reason for preventable issues. Last night I went inside to eat with my 2 daughters. I think it is first of all very unprofessional for employees regardless if they are clocked out to be hanging out in the dinning room. There were 4 employees one I assume was on break because by time we left he was headed back behind the counter.
During his time in the dinning room in his uniform myself and my daughters had to listen to his personal phone call which he was not quite about. Dropping the "F" word every other word and complaining about not taking care of no babies 2 & 3 years old that are not his! My order was not correct and I didnt even waste my time going to have them fix it because I have dealt with Veronica the manager on duty other times and she is EXTREMELY RUDE! While waiting for my order a customer hands her a cell phone with some lady trying to place her order over the phone or asking about orders all while the manager continues working while on the cell phone. This particular McDonald's is a joke with the employees and how they are allowed to behave!!! I asked 2 people why every time I have been in there not one but both Ketchup pumps are completely empty and no one had a response for me....
I wasted $15.00 last night there with RUDE service and ignorant phone conversations from employees topped off with my order not correct! What does it take to get these issues addressed at this location?? Customer service at that location is unacceptable! I work for a company and I am in charge of the companies customer service from who is hired to all of their training and expectations! So I am not a customer that is complaining in order to receive free product. I am complaining because all around it is unacceptable for a billion dollar company to not have a handle on its employees and continue to allow them to get away with their behavior. I would like to speak to someone on the phone regarding these issues.
I attended Mc Donald's at Stawell on the 20/02/16 at 9:11 am. I ordered 2 x Mc Muffin meals, I x Coffee with 2 sugars, 1 x med sprite and 1 x extra hash brown. There were three cars in front of me and four behind me. I then waited until 9:27 a.m. before I got my meal. I understand that they may have been busy but honestly 15+ minutes to get my order. Not good enough. I could have driven to Ararat and got served faster. I have complained about the service at Stawell before and gave them the benefit of the doubt but after this I will not be returning to Mc Donald's and will be getting my food and coffee elsewhere. That whole place needs a damn good shake up. You have now lost a customer and will lose more. Wake up at Stawell or shut it down. Not darn good enough by a long shot.
I had my dinner at the McDonald's at 27331 La Paz RD in Laguna Niguel, CA 2/19/2016 Time 18;05 They gave me the round disk, that I am familiar with Although they brought my dinner to me
At that time I told the server there was 2-3 big splatters of Ketchup on the floor as you step into the booth, I didn't see it until I sat down I told the server and he said he would clean it up, well I finished my dinner and it still wasn't done.
I went to throw the trash away, which a young lady was just starting to empty, it was full and people were putting their trays trash and all where normally just trays go, I told her about the spill and she immediately put out cones. There was only one person taking orders and if I am not mistaken she was the one who was emptying the trash! I told her the register was posting so I could see the charges, she just kind of brushed it off.
The people sitting across from me were upset bc there was just enough Ketchup for the little container to not even fill. There soda"s are so watered down. My fries looked as if they had been put in the fryer a second time. I frequent this McDonald's at least two times a week Drive thru the prices on some items are not posted. Senior coffee went from .59-.79 Soda's are no longer $1.00 now $1.79 a few days before $1.69 prices are not posted. I could go on and on.
Why is there so many different people working there, never the same people like there used to be? Who knew what they were doing, someone always cleaning the floors etc.
I am an Australian university teacher living in Guang Zhou with my wife and eight-year-old son. At 3.50 p.m. on 18/02/16, my wife purchased Chicken McNuggets, fries and a Happy Meal from McDonalds at Zhong Shan Si Lu, Guang Zhou, China. My wife and son ate their nuggets and other foods at the time of purchase and brought some nuggets home for me which I ate at about 6 p.m. We had nothing else for dinner that night as we all, for some reason, had little appetite.
By 3 a.m., my son was vomiting violently, followed by myself, which was repeated another four times for me and an alarming nine or more times for my son throughout the early morning hours. My wife also began vomiting, three times from about 6 a.m. to 9.30 a.m. When my wife rang the respective McDonalds reporting that we had all suffered food poisoning from eating the chicken nuggets, she was met with (words to the effect), "We sold many nuggets to many customers, but you are the only ones who have complained.There is nothing wrong with our food."
This was from the manager, "Ye Jun Tao", who initially proved quite reluctant to give his name. I find this somewhat dismissive response totally unacceptable, if not reprehensible, particularly in view of the fact that my wife and child required medical treatment for nausea and diarrhea, the latter which I also suffered from, albeit less severely. Furthermore, as a result of the illness we all suffered, my wife and I had to absent ourselves from teaching for the day, as did my mother-in-law who tended my son who was kept home from school.
My wife's major concern was not getting a refund, free meal voucher or even an apology; rather, she was concerned that the contaminated chicken nuggets would continue to be sold, potentially afflicting other customers with food poisoning. I can only hope and pray that this food doesn't carry Bird Flu virus, the outbreak of which has been a major health concern in this country. We have enjoyed McDonalds in both Australia and China for many, many years, but now our confidence in the quality of McDonalds products has been severely compromised, if not shaken.
We would very much appreciate McDonalds earliest investigation of said franchise, at least for the sake of protecting future customers. For the time being, however, we will be avoiding dining at any McDonalds restaurants until this matter is resolved.
Sunday Feb.14/16 at 6 p.m. I went through the drive through at the Scottsdale store in Delta B.C. 120th street at 72 ave. North Delta B.C. Canada. I ordered the COB sandwich for the first time. I had to wait 5 minutes or more in the holding area parking as there were no chicken burgers ready. This is not a problem, I thought I would get a really fresh product. The lettuce on the sandwich was a wilted mess, just slimy, there was almost no dressing or bacon in the sandwich and the bun was verging on stale tasting. For the most part I usually get the fish sandwich and am always pleased with that, tried something new and it was not up to par at all.
I was at the McDonalds at 10355 Folsom Blvd. Rancho Cordova, CA and I noticed they were charging 9% sales tax instead of the 8% sales tax for Sacramento County. This is illegal. I questioned it and was told that the owner raised the sales tax. The owner can raise the price of the food but he can not arbitrarily raise the sales tax. It is what it is for that County. It wasn't the small amount that I was overcharged but if you add that up for every item sold daily, weekly and monthly; the owner is getting quite a bit of extra profit. If I do not hear back from the corporate office, I will take this complaint to the County of Sacramento and let them know that this McDonald's is overcharging the sales tax.
On 2/13/2016 I went through drive-thru and ordered a southern chicken sandwich, which I had a coupon for a medium fries and medium soda. I paid at the first window and move to the second window for my order. As I approached the second window a you black male was standing there, he looked at me and walked away, I sat there for about three or more minutes waiting for him to return to the window.
The young lady from the first window came up and handed me the fries and sandwich, i told her I did not drink coke and asked for a sprite, she never returned. about another three minutes the young male return and gave me a coke, I told him I wanted a sprite.
He gave me a angry look and took his time to give me a sprite. The fries were barely warm but I didn't want to say anything to him because he had an attitude already. I don't like complaining.
McDonald's in the Bronx on Fordham Road is the worst. As soon as I arrived there was no one on any of the registers. The female on the grill had called a co worker to let her know there was a customer. The employee arrived and said if the customer was desperate for his order.
I ordered a fish sandwich and I asked for fresh French fries. I noticed that the fries were being fried in the fryer furthest away from the front and that there was only a small amount of fries after he dumped the order out. but did not think anything of it. When the fries were done the manager he is African American with a bald head laughed along with the assistant manager and a worker and stated fries right out of the grease. After I left the store I noticed the fries were not very hot, then a woman who had been in the store said all he did was but an order of French fries that had been sitting there back in the fryer and gave them to me. I have had other issues with this store but choose to ignore them (even though I should not have) but that was the last straw. I will not be going back to this store Number 2606 again.
I had applied for a job at mcdonalds on Coshocton road. mount Vernon ohio. They have a sign in the window that states they have positions available. However when I went in for my interview with Jessica she was very short with me. She asked me if there was anything about myself that I could change what would it be. I replied with nothing. I feel she will not give me a chance because a have a birth mark on my face that she could not quit starring at rudely. to me this is discrimination.
I have qualifications for the job. I have called out to that store on three different occasions since they still have their sign in the window. she will not return my calls. I am letting you know my complaint on her and I will be pursuing discrimination against me. If that store is not hiring then she should not have the sign up in the window.
I have received for Christmas a McDonald $25 gift card. I presented in 3026, Rue Notre-Dame Ouest in Montreal, QC. 3 times and the card does not. Yet I turned online and was told that the balance is $25. That must be the magnetization of said card is not working. But what inconvenience caused by this card. I sent HissingKitty the card number so you can help me find where to cancel it and return a functional me I would be grateful or at least contact me.
Every week for the last year I have been ordering chocolate chip frappes on Wednesday, Thursdays, Fridays, and once a week the frappes machine has been broken, now this morning which is 1/7/2016 at 7:00am in the morning they are cleaning the machine but every week once a week something is wrong with the machine. They should have this machine replaced and also clean this machine at night not during rush hour for work. The address of this Mcdonalds is at 300 n. moorland road in Brookfield, Wisconsin.
I am terribly upset over the fact McDonald's doesn't think Florida is a Southern State and will not serve breakfast all day. I am a 5th Generation Florida Native. I am as Southern as they come. I would appreciate them changing your views about Florida people and treat us accordingly. I love McDonalds and stop often. Please make that change.
As it was early morning, I ask if the food was fresh and hot! Neither was the case. The fish had dried out on the edges, the cheese had a crust on the outer edges, and instead of being steamed, the bun was grilled for a fish sand. The fish was down right cold! My wife had the Buttermilk Chicken, and that was also cool. I asked for a fresh food, not something that was in a warmer drawer. I asked when I went through the drive thru, if it would be HOT. The guy said because of the time, (3:20 am) everything had to be cooked!
This store was just rebuilt and is not more then two or three weeks old. Before the old store, we also got very bad food. This time, was no different. On the occasions of having the Buttermilk Chicken, (10 or 12 times) it tastes like they were fried in OLD OIL, they were very dark, and NOT golden brown. They also had a burnt taste to them. I called and talked to Pebbles, and she said to come in at my convenience, and the order would be replaced. As an ex employee, I find that pride no longer exists at McDonald's. This is the type of thing that drives McDonald's customers away.
I went through the McDonalds drive thru in New Lebanon ohio around 9:30pm, got my daughter a happy meal and a vanilla cone in a cup, on my way home I noticed a rotten smell from the ice cream so I tried it thinking maybe it was just me, and it was not. The ice cream tasted like rotten milk. So still thinking it might be me I went back and had my father taste it, he said the same thing and went and brushed his teeth and told me to take it back. I decided to go into the store instead of the drive thru, I told the lady that came to the counter that the ice cream was rotten and all she kept telling me was that they get cleaned every night and asked if I wanted a refund or a new cone.
I asked for a new cone since my daughter really wanted one. I tasted it again while standing there, still tasted and smelled rotten so I told her I didn't want it and she threw it on the counter and started working on someone else order, she came back and I asked her to try it so she did, facing away from me, she turned and said they must have added milk to it and that it taste ok to her and yelled for someone to get a bag of vanilla ice cream, as i'm waiting there I watch the other employee add a new bag to the ice cream already in, so I just got some cookies. Clearly the ice cream was bad, they should have shut it down and cleaned it not add fresh ice cream to try to cover it up.
The ice cream made me sick, and this needs to be taken serious because my daughter would have ate this. I work at a fast food place and this is not excepted. I'm very curious to see if anyone else took theirs back too. This is very upsetting to me since we go there all the time, your serving the public and you need to follow the rules that is why their there. You can make someone very ill by added fresh ice cream to rotten ice cream.
I have an employee complaint about McDonald's. I have been an employee since August 2015 at store #1226, dereen. Location in Savannah g.a the I witness the owner Brad totally Disrespect his general managers as well as his workers he has no respect for his employee time after time again no good morning no good job. No encouragement he calls is workers stupid dump he yells and he constantly talks down to his employees and make the feel worthless I don't feel that this is acceptable. He is to represent McDonald's corporate name and held accountable.
On December 15, 2015 at approximately 10 p.m in the evening I went through the drive through location of McDonald's located in Derby, VT where I placed an order for a Crispy ranch chicken wrap, a small fry, and a McDouble burger. The total came to $13.13 which if I may add isn't all that cheap but I just remembered I added 2 small strawberry shakes. When I got home my husband opened his wrap and began eating it when he literally bit down on something so hard it broke a piece of his tooth off and pierced a small hole in his tongue that bled for several moments.
I immediately took a photo of the bone as well as put it directly into a zip lock baggy a for prove we are not lying. This is quite devastating to us as we are both loyal customers and have been for quite sometime now. I'm so upset and so mad that we don't even know where to go from here I'm that upset. This "piece" of bone was not small by any means so we need to come to some sort of agreement on where to go from here on what can be done for us now.
This is a ongoing problem. I stop at McDonald's store #7312 twice everyday; and I've noticed that a lot of times they refuse to accept my Valid Coupons; even the little Free sandwich/ French Fry Stickers. Yet I can take the same Coupon or Sticker to another nearby McDonald's and they accept it without a problem. Store #7312 will refuse a valid coupon/ sticker on Monday yet accept it on Tuesday. If I order a breakfast sandwich and want to exchange sausage for bacon; one day they'll charge extra; yet others they won't. Where is the consistency with McD's corporate policy?
I downloaded the McDonald's app, this week, after seeing it on my coffee cup. I wanted to get the buy 5 get one free coffee. It worked the first time, but the next day at another MCD'S it just kept spinning and wouldn't work, even after I had opened MCD'S internet. I am very frustrated, because I have tried to use it several times and it just spins or says timed out, or tells me they are having a problem and please sign in again. Tonight, I went to the McDonald's in Oceanside, and tried to get the special of buy one get one free happy meals for my grand kids. I turned my phone off and on again three times but it kept saying, sorry there is a problem, please sign in again.
I finally had to pay full price, which was very frustrating, when it says right on my app that it is buy one get one free. They were supposed to have the toy's from the peanuts movie, but said that they ran out. They gave them a sponge Bob toy instead. This is unacceptable, since they are trying to collect the whole set, and were so disappointed.I also ordered a chicken lettuce wrap sandwich with no sauce and it was loaded with mayonaise. We regularly go to McD's several times a week, and hope that this can be resolved.
First off all we went to get our food the hot chocolate tastes off just hot water so we was not happy. We phoned support and spoke to the manager they said call back and we refund your order as we did. The mango pineapple smoothie made my partner very ill. She left half off it and it doesn't look right at all so we are looking to go see if she got food poisoning. This should not be happening, if so we will take it further.
Purchased a two cheeseburger meal at the mcdonalds @ 5327 Cornhusker in Lincoln Nebraska. After getting several miles down the interstate I opened my meal only to find that neither of my cheeseburgers had a beef patty. Cheeseburgers require one (1) beef patty. Employees certainly do not deserve $15 per hour if they cannot count to ONE. Also purchased a double quarter pounder and it was cold with beef patties that tasted like hockey pucks.
I'm sick and tired of paying for food that is hard as a rock. I was using the White Oak Texas store because I have been getting great fresh fish sandwiches there, unlike the Estes Parkway store in Longview. Tx and the Gladewater. Tx store who have served me old food that is ready for the trash. I work in Lake Port, Tx and live in Gladewater, Tx. I come through late at night around 10:00 pm. I love the fish sandwich but not when the are hard as rubber and cold and just trash. Got my husband and I two filet of rubber trash tonight. So now White Oak McDonalds sucks just like the others I mentioned.
I go to the McDonalds on 38th St and 465 Indianapolis, Indiana every single workday. They know who I am. I am there EVERY DAY!!!! Although now I am never going back. I put up with my food order being wrong at least 2 days a week. I never complain about that. I put up with getting diet coke when I order a coke. I put up with getting chocolate chip cookies when I ordered oatmeal. But today is the last straw. I went through the drive through with a $50 ordered a $7 breakfast and they refused to take the money. Don't you people have a marker you can swipe over a damn bill to see if it is real. I reiterate. I am in there store EVERY DAY.
I purchased 6 gift cards @$5 each for a total of $30, these were given to my grandchildren for Halloween. When one of my grandchildren went to use his gift card he was told the card had no funds. So my question is this my other grandkids used their cards and the one was told no funds were available, does mcdonalds just pockets the rest of the money. This is very frustrating because they were supposedly activated at the time of purchase, they were in sequence how can five be activated and the other not, but still was charged the $30. To top it off you can't argue because the cashiers are rude and there's a line waiting. This matter needs to be resolved and my $5 be returned or another gift card issued. Hopefully, this can be resolved, I realize its $5 but if you charged all the people an extra $5 can you imagine. Please help.
I visited the McDonalds store # 10548 at 4979 Jones Creek Road, Baton Rouge, Louisiana 70817 on November 9th at 1:55 PM. As I got to the counter there were two ladies together being helped by the only cashier, who had to change the register tape(he seemed like a trainee). There was also a gentleman in front of me and he was there before I came in. After what seemed like five minutes he was not happy and walked out the door without ordering. It became my turn and I was the only one at the counter except for the two ladies waiting on fries. Another person who acted like the manager took my order. It took over 9 minutes to get my order.
My main complaint is that you have people walking out your store and I do not want to go back to this store which is in my neighborhood because the manger seemed like she had a "could care less attitude" She knew I had been waiting for my order and she never came over and said she was sorry. With the five minutes before the guy walked out and the time I received my food it was almost 15 minutes. I'm also a business owner and it is sad to see someone getting paid and not having respect for the customers. You lost one persons business today and now you will lose mine and people I know in the area. We have many other choices.
I went through your drive thru on Saturday October 17th @ 10:05 am to get a large coffee , and the lid was not on all the way and I wore the whole cup of coffee , my cell phone was in the middle part between the seats and it was ruined and the passenger side seat and floor is stained from your coffee. I called your 800 number with my complaint on Saturday the 17th @ 10:40 am and was told that someone would get back to me on Monday the 19th and I have never heard from anybody. I did get a survey to fill out last week about how my complaint was handled, I replied to it saying no one ever contacted me. I want someone to contact me personally. I want my car cleaned and my cell phone replaced. The employee that gave me the coffee without the lid being on all the way couldn't apologize enough to me. All your employees knew what happened. No manager came to the drive thru to make sure I was alright. I will be looking forward to having this issue resolved as early as possible.
I have some concern about food handling and safety of the products in these restaurants. I went to one of your restaurant at 2625 F Weston Rd., North Your, Ontario to pick up a coffee and a muffin on Nov. 2, 2015 and I was served by a person with very long painted fingernails and they're digging in my muffin. So I asked one of the employee if that acceptable and she told me that they're allowed to have extremely long fingernails but I was in a hurry to argue with her and try contacting McDonald via customer complain.
I work in a food manufacturing industry too and we're all required to wear hairnets, not allowed to have long nails let alone painted,and gloves and most of your food handlers don't even wear gloves while making orders and I don't want my food to be made like that and my question is, does McDonald 's really allows that? I have to stop buying foods from restaurants if that's the case. Thank you very much and I hope my concern will be addressed for the safety of all McDonald customers.
I moved to Skegness in July 2014 and was happy there is a McDonalds but the cleanliness leaves a lot to be desired. The ladies toilets have always been bad but when I went on Friday morning 6th November they were disgusting. There was dried up feces on the top of the toilet seat. The underneath of all the toilet seats are unbelievable to say the least, I doubt they have ever been cleaned, the floor was filthy, didn't look as though the sanitary bins had been moved for days, the sinks and taps must have had more germs on them than the toilets. In fact, I don't think there was anywhere clean in the toilet area at all.
This morning 4:30 AM like every morning I stopped by your place of business to purchase my daily cup of coffee. My order usually a large black coffee no cream no sugar, but this morning I added a Sausage McMuffin. As always I had to wait quiet a time. So as I was waiting, I was looking through the window to be served, I notice several large roaches running up the wall and above the coffee table. So the manager finally came with my order. So I told him Sir you have roaches climbing the wall. His respond was "I take care of it" and handed me my order. I did not leave the window, I just sit there to see what the manager was going to too. He just started filling the next order. After he noticed I did not move he just took a napkin and reached up and smashed several roaches and continue his routine. My respond was " O my God". He just looked at me like there was nothing wrong with the whole situation. This is just nasty. I just left and dispose my food as well as my coffee in the trash. Believe me, I feel like this was totally out of line, his response, as well as his action, as well as his like of apology. Hope to hear from you soon,as well to hear what action was taking to clean this mess up.
We were at McDonalds in Carson city Michigan on Friday morning to get breakfast, around 10:30 am, there was a woman waiting to get coffee and no one would wait on her, she was there for about five minutes, they completely ignored her, and she finally walked out, and their employees were not organized no one knew what the other was doing, we had to wait about fifteen minutes for our food, and there were people still waiting to get their food, I was totally unhappy with the service there, this is suppose to be a fast food place, well this was not. All of us were waiting and the employee that was the cashier was told to go on break, that should not have happened until all were served their food. We do not live in this city we were on a trip, but still it was not very good service.
I work the night shift in the hospital and dread seeing this employee working as he so obviously HATES to make what i order, a mocha frappe. I have heard him throw things around in the back and swear when he has to get the machine parts/blender from the dish washer. tonight he took it one step farther, he threw the parts on the counter in front of me by the mocha maker. I finally said something which was "careful Marty, you're going to break something" to which he replied something to the effect that it was not my business/not my concern. Then i said he did not have a very positive attitude for which he said "i was entitled to my opinion". I then told him i was entitled to my mocha frappe. I spend 3.99 when i work for these on a regular basis, that adds up. I bet if he got a dollar every time i ordered a frappe he would have a whole new attitude.
My co-worker, Emily, wont even go down to order if he is working, so i order for her. I've spoken with the other night staff, a lovely lady, who has heard all sorts of complaints about him, mostly from women. I do notice he does not make the snide remarks to male customers who order the same thing and will add choc sauce to the sides of their cup but not mine. This is not fair! Seriously, he is intimidating making one not want to order from him but he is the one that is usually working. i can hardly wait for tomorrow night to do it all again! i decided it was time to actually make a formal complaint, he crossed the line for the final time with this ANW hospital employee of 40,000+ hours. I was working here when the hospital held the vote for which restaurant we wanted! This was at the McDonald's located in ANW Hospital, 810 E 27th St. Mpls, MN 55407.
First of all the drive thru window is always backed up around the building and have to wait in line forever at drive thru. Then when you go inside it is even worse. Line backed up and no one taking orders at the register. No one comes to front to say anything such as we will be right with you or something. Then it is nasty over where you get your drinks. The tea container, the tops are off and anything can fall in the tea. The lady that was at the drive thru was very rude and unprofessional.
This is customer service and she does not need to be in customer service. Very Very Rude. She act as though she is doing us a favor, however it is the other way around, you are going to loose lots of customers at this store because everyone was complaining. This is the worst McDonalds I have been to. I plan to never return there.
Granddaughter and I went to this restaurant and bot ordered the dbl cheeseburger meal, medium fries "NO SALT". Got food to go and once we were about five blocks away, we realized our food was cold, including he fries which should be finger burning hot. The only thing that was hot on my burger as the pickles, bread was cold, not toasted and the tea looked like weak water with a dash of color. I spent over $10 for the two meals and was not happy and didn't eat my meal. My real complaint is that I was too disgusted to go back, considering it took so long though there was only two customers ahead of me. This is the first time I've ever had such a bad experience at this particular store, normally we do drive thru, but today I decided to go inside, BIG mistake. would normally rate this particular store a five whenever I visit, in or drive thru, but this was THE second worse experience at a McDonald's. This past Monday, I had to wait about 20 minutes just for fries at one on 34thStreet and 13th Ave. No. Totally getting tired of bad fast food!
I was stuck in the drive thru at the McDonald's located at 4800 Almaden Expressway, San Jose, CA 95118 for 25 minutes. There was no way to get out of line. My experience at other McDonald's is that if your food is not ready they have you pull into a parking spot and an employee will bring out your order to speed up the line. When I got to the window the employee had no idea what I ordered. I asked if I could speak to a manager and was told she was busy. I said no problem I have waited 25 minutes what is a couple more. The manager, Griselda, then appeared but refused to talk with me. She was not doing anything but said she would not come to the window. It was not until I waited there 7 minutes that she finally came to the window. She was so unprofessional and this is enough that I will never go back to that McDonald's and will be sharing my complaint with everyone I know.
First off, I have never complained to any company before in my life. I arrived at McDonald's at 1 30 pm. I ordered pancakes and sausage and 2 sausage and biscuits to go the girl said no biscuits after 2 pm I said it was 1 30. no biscuits available. So I said OK sausage muffin. She gave me the price and I paid. No receipt she and said my number was 181 I asked for a receipt she said no paper in printer. I waited til 5 of 2 and she called out pancakes and sausage muffin I went to the counter and the food was on a tray I said I ordered this to go she said no I did not I asked to talk to a supervisor none available I asked for a manager none available. I understand staff calls in and your of people happens. I'm a 68 year old man I worked in las vegas as a casino shift manager with 6 supervisors and 28 dealers working with me. CUSTOMER SERVICE means keeping the customer happy so they return. you listen to their problem and solve it -- you do it in a professional manner. I understand some of your employees are starting their first job. Customer service is the key. I was hired to open the firelake grand on the highway and took pride in teaching casino games and the way to customer needs.
First this week I ordered a sausage and cheese biscuit and when I opened my order is was a egg and cheese biscuit. Today I asked for a large coffee and the girl charged me for a small coffee. This is ridiculous.
I was in the Jamestown store today right off interstate 86 in NY. I ordered my normal #4 with decaf, once I left to go to my next store in Gerry NY I realized there was no hash brown ...I was a little upset, but it was short lived. I have been visiting this location 3 times a month for about 1.5 yrs. I am an Area Manager of a similar kind of business. This store had some really bad service issues ( speed of service). But over the past 4 to 6 months you have really got some good people, the lady that handed me my food today was so sincere and inviting with a fantastic smile. You also have two black women that have been there, one handing food through drive thru window and I believe the other might be a manager of some kind that you also get this feeling. I know I am rambling on this McDonalds, but in this town it is very hard to find good help like this, please send my congratulations to this Manager and give them a pat on the back for me, the changes are noticeable and I would love to offer them jobs. But I will not because I know just how hard it is to find people like this.
So now the McDonalds commercials show breakfast 24 hours a day. If you show a biscuit sandwich on television you should serve it. Letting customers down is not what I expected out of a so called leader of the industry. 53rd and meridian Wichita Kansas is not serving breakfast and I am calling everyone to tell them about my story. I posted this on Facebook and will be complaining on Twitter to McDonald's later.
I went to the McDonald's on Lebanon Pike in Murfreesboro, TN. This is the McDonald's I usually visit since my work is just down the road. Over the course of the past 6-8 months, the service has increasingly gotten slower, so I changed locations. For a while, I started going to the McDonald's on Lascassas Pike and the service is exceptional!!! Tonight I went back to Lebanon Pike and AGAIN, service is terribly slow. I guess I'll be seeing the Lascassas Pike location again. By the way, multiple people I work with have had the same experience with Lebanon Pike McDonald's!
I've been to this McDonald's three separate times with my daughter and all at different times of the day. My complaint is the service is extremely slow there this last time I was there was 8:50 pm October 14 2015 there where two cars in front of me and I waited 12 minutes to receive a 4 piece chicken nugget, medium fries and apple pie. The line was going so slow, the cashier at the first window was giving there orders through her window so they didn't have to wait. Finally once I got to the window and received my food I asked why it took so long to receive it the gentleman said because they are under staffed. Besides all of that the place looks very dirty and run down. This McDonals is Located Pleasant St., Attleboro, MA 02703.
I went to the Sand City, CA McDonald's to get dinner. I spent $45.01 didn't get everything.Called to tell them I didn't get sandwich Yolanda was very rude and hung up on me very unhappy with this store! Not sure if I will go back since she did terrible service when she came to help me. I ordered my breakfast large size to get the fries since of course they had no hash browns. She said no I couldn't even order a meal since they didn't have hash browns and refused to give them to me after spending all that money and not giving me everything I am so upset with this service. to hang up on me when I call also is so unprofessional I could of went somewhere else. I hope she isn't management because I felt she was racist by the way she treated me. Since I work by there and go there daily I just might have to start going somewhere else if she is there!
I often visit the Landen oh location, but will not return. If I am not mistaken, we are in America. So why then do I have to deal with Mexicans every time I go to this location. Now, my problem is, they don't speak English!!!! This is the mangers! I have seen the looks on the faces of the other employees and couldn't imagine what they must go thru! I had an order messed up, and not only was the little short lady rude, but I couldn't even understand her! I will no longer visit this location!
Want to the McDonald's on Hillcrest Ave. in Springfield ohio today and order 5 breakfast sandwiches. When get home, 2 of the sandwiches were wrong, and cheaper sandwiches at that. This has happened a few times now. I feel that it is sad that a person has to unwrap the food before leaving the window. People don't take pride in their work.
The McDonald's in Lake City Michigan is THE WORST I have ever been too, 9 times out of 10 your wait TO ORDER is a minimum of 10 min. I guess that tells you how long the entire wait for ANYTHING ends up being. they NEVER have any pull up into the Waiting space. I have gone there for coffee and waited for approximately 20min. I have complained to the manager but nothing has ever been done. I was in line this afternoon to get a cup of oatmeal, I ended up pulling out of line (I hadn't gotten to order yet) because I had ice cream in the car and didn't want it to melt. We frequent quite a few McDonald restaurants and Lake City is by far the very worst. It is not ONLY the driver through either. I won't even mention how many times the order is wrong.
It's hard for me to understand how a 24 hour drive through can be closed down. I was told they were receiving freight and was closed due to being out of food. This McDonalds is in Catoosa Okla in front of the Hard Rock Casino at 2:45 am, at one of the busiest times ( 9/2/15 ). I call it RUSH hour after the clubs close down. There were 7 employee's standing on the side of the building smoking and no trucks being unloaded or even a truck in the parking lot! I guess I will start going to What-A-Burger!
I went to McDonalds on Navarro Street in front of Mall in Victoria, Texas and ordered a Fish Sandwich combo. When I opened it up there was a small piece of melted cheese about 1" x 2 1/2" and the amount of tarter sauce was about the size of a pencil eraser on the other side. The rest was dry bread and the bread was not all that soft when I picked it up it crumbled. It cost $6.48 for a dry fish sandwich on stale bread and cold fries. This happened a little after 12 noon so you would have thought food would have been hot. The service was good. Employee was friendly and thanked me. I was just on lunch so I could not run back over there to show them. It will be a long time before I go back.
Please tell your employees not to stand in front of customers and pick their eyes or wipe their noses on their sleeves or stick their hands in side of cups that they serve the drinks in. It is disgusting and not sanitary when handling money. I experienced this at one of your franchise last week when I was standing in line to make a purchase. I appreciate the quick responses and the locations in the community because one can go and get a meal.
I have frequented the Eureka Springs, AR McDonalds over the past yr and have yet to have fresh fries, ice for my coke, fast service, quality food and enough employees. It would be nice to have these issues addressed. This is a busy tourist town, I expected more. Otherwise, the closest McDonalds is 30 miles away...
You advertise a summer special double cheeseburger and small fries for $2.50. A friend and I went to McDonalds in Warrenton Va #5075. We ordered the summer special and they didn't know what I was talking about so I ordered a double cheeseburger and small fries. I was charged $1.49 for d cheeseburger and 1.19 for small fries. I know it not much difference but it's just the point.
On Saturday, May 16, 2015 I was in the drive-thru at the Salt Lake McDonalds located at 848 Ala Lilikoi Street, Honolulu, HI 96818. I got there at 12:45pm and sat in the drive-thru for over 1/2 hour. I was the 4th vehicle to the cashier window and was in the position for the duration until I got my food. I called from my car to the manager inside and was told that they were filling orders.
For one, the parking lot was not busy with walk-in customers....the drive-thru was! I called again after not moving for 15 minutes and the staff did not know what to say but sorry. By the time I got to the cashier, I asked him what was going on and he mentioned he just got on shift and they have a new manager, Ashley. I told him we should not pay for our food or be given coupons for the inconvenience of a 40 minute wait in the drive-thru. The traffic in the drive-thru was long!
When I got my food I told them the service and management is very poorly run and that I will be reporting this to the corporate headquarters. No apology at the window and the manager was there looking all stressed. This should not be happening and if the manager is not trained to handle orders or the drive-thru, it's a problem! I was looking for an apology from the manager who should have been by the drive-thru window as we exited and passed out coupons or something!
Visited McDonalds the second time in the past week with my two kids. Again NO new toys available for kids. McDonalds seem to have problems with sales but the biggest draw for McDonalds: The kids's Happy Meal - does not provide toys, except the outdated ones. If I was the CEO of McDonalds something would change! Forget the new salads, the menu - go back to your basics!
When I arrived at McDonald's in Grants Pass Oregon. I ordered the new serlion steak house sandwich with the mushrooms. I then drove away and parked opened the sandwich box to find that their was no mushrooms. I then went back in to fix my order and ask if I can get my mushrooms put on my sandwich. The GM replied with o my gosh I forgot the mushrooms. She didn't tame my sandwich, instead she walked away a brought back a box of mushrooms. I thought it was very unprofessional of her. I returned back to my car to make my sandwich my self to only take a bite of dry, discolored meat that tasted horrible as if it is old. I then just put it back in the bag and thrown it away. This isn't the first time something has happens at this location. A few times I had ordered a mc double. I parked and with my reaction I looked to see if there was no pickle and then to find a pile of seasonings. I have been told through the grape vine that the kitchen is horrible, mold in a big hole under the sink, the fryer not being cleaned, appliances not being cleaned behind them, grease corroded all behind the appliances wire's. All of this has made me concerned about the management at this location. I'm really concerned about the safety of costumers and employees.
I am a 4th grade teacher and went to McDonalds at 43 Ave & Thunderbird in Phoenix AZ after work and they were out of key-chains for teachers. Then I went to the McDonalds at 51Ave and Cactus in the Glendale AZ and they gave me a free drink with my teachers badge and told me I could bring it in any time until the end of the year for a free drink. I went there today and was told it is only for one day. (While you are not under any obligation I think it would be nice to honor what you tell customers at any McDonald Store.)
Me and my husband went to McDonald's on Universal Drive, Ct, and asked for a parfait. The cashier says they don't have any. First this is all the time at this location, my husband says to her this is the second location I went to today that don't have it. She catches an attitude, turns her face away. My husband tries telling her he was joking she wouldn't even acknowledge our presence so we walked away without making a purchase. If she don't know how to take a joke she should be working in the back where she doesn't have to come in contact with the customers because at the end customer is always right.
I was short changed $10 in the drive through at the McDonalds in Stafford, VA. 22554 on the morning of 5/6/15 at 8:55 am. This one is located at the intersection of Sheldon Shop Rd. and Garrisonville Rd. I ordered a chicken sandwich, small sprite, and sausage and egg English muffin meal with a orange juice. The bill came to $10.46, (within a few cents; I was NOT given the receipt). I had two one dollar bills in my cup holder but only 5 twenties in my wallet. I pulled out one of the $20, but not wanting 5's and 1's for change, I gave the cashier $21.
Of course she is taking the next order etc. while making my change. She gave me back the change and I told her it was $10 short. She immediately took offense and said I think you gave me a $10. I said no, I did not have a $10 so I had to give a $20. At that point she told me she would "check on it" and continued with the next customer.
When I got my food I told the food person I was waiting for change and she told me to pull up and wait. 15 minutes later I was still sitting there so went inside and tried to speak to a manager. There was none, so I left to get my grandkids to school. I called back and asked for update and they said there was no extra $10 ??? I asked for next level supervisor and they said Jo Anne was in a class but would return on Monday.
I know if this is not resolved by a supervisor sometime today it will not happen. After a few more calls I was given Jo Anne's number but only got her answer message. I was also given a number for Lamar Brown but no one answers that number either.
I don't appreciate being ripped off for $10, especially with the attitude and no one giving a crap about it. I stop by this McDonalds a few times a week, and the food orders are messed up half the time but I put up with that with no complaint. But I am not going to let the short change go by with no action.
Regarding this particular cashier, I don't think she would pocket $10, but when she finds the extra $10 I am convinced she would trash it before letting it show she made an error. But with no supervisor to monitor what she is doing maybe she has nothing to worry about.
This will be my last trip to McDonalds. I don't have this happen at Chick-fil-a or Hardees a little farther down the road so that is where I will be going from now on. If this is not resolved as I now don't expect it to be, I will leave negative reviews for McDonalds wherever such opportunity exists to warn others about the lack of oversight of employee actions.
Wetumpka, AL location. I go to the drive through, only person in line for both lines. I wait for about 3 minutes with no one telling to me to hold or taking my order. A car pulls in the other drive through and is immediately helped. After saying hello 5 times someone finally says "What do you need?"HOW RUDE! After paying and getting my food I ask for extra napkins and get the BIGGEST sigh and she rolls her eyes at me. You are lucky to get 1 napkin from that McDonalds, so I guess we are not entitled to receive or even ask for anything.
I guess I was interrupting their conversation with one another. It was 1:30 in the afternoon, not busy at all. I have had several bad experiences with that McDonalds, they are always very rude. McDonalds has always had a horrible reputation for their employees being rude, and I agree completely. I think I will be taking my business for now on to Chick-fil-A where they actually are nice and treat their customers with respect.
On April 29 2015 I went to McDonalds at 416 west 6th ST in Junction City KS. I ordered a 20 piece McNugget and one double cheese burger to go through the drive-in window. Very slow service. Now it is midnight and I got my order and my order was wrong. I told the employee it was wrong, he then called his manager. They got my correct order and gave me a refund receipt for $7.10. OK? this charge was never refunded to me at this time.
I also went into my overdraft with this transaction costing me $29. I was late for my shift at work also. The things with one visit. $29 charge (overdraft) $7.10 charge I never got back. I was late for work. This is ashame I will never go back to McDonalds ever again Amen. Cost me $36.10 for a $7,43 meal, and got into a problem at work to. I still have my receipts for this ordeal.
I have to be at work at 8:00 am. I do not go to McDonald's in the morning for breakfast because the drive-thru is too slow and they make me late for work. If I am going to go to McDonald's in the morning I need to get up earlier and leave earlier for work. This is probably my 3rd complaint on this restaurant. I went in this morning even though it was against my better judgment; I saw cars lined up and there was no one at the food window waiting on the cars. (I have gone through before and left because of this same scenario).
Upon placing my order of a bacon, egg, cheese biscuit combo with a small coffee with 6 creams and 4 Splenda, I noticed the screen said bagel, I corrected her and she asked me what did I want in my coffee, so I repeated it. The line was moved and I paid promptly, and then I got to the food window where everything stopped. The girl was standing there with my bag which she sat down, and then picked up and handed it to me and asked me again what I wanted in my coffee. I repeated it.
I looked in the bag and saw that there was no hash brown, I handed the bag back to her and she said Oh I forgot. She handed me the bag again, I informed her that this is the reason I don't come there in the morning, because they are slow and they make me late for work. The employee began to defend herself by saying that she doesn't make the food, the cooks make the food and she just hands it out the window, I said but you forgot the hash brown, she then got an attitude and walked away! I said as she was walking away I will report it to your manager. The lady behind her asked me what the problem was and what I wanted in my coffee!!!! I repeated it again!!!! She apologized and got the coffee for me, she was very polite.
I have tried this McDonald's thing over and over. It is right down the street from my house, but I think I will have to go out of my way from now on to get breakfast. The manager was there on her cell phone and was not paying any attention. She has been the manager there for a long time, but things are not working out for me at this McDonald's. I give up.
On 5/2/15 12:14 pm I ordered a Quarter Pounder with cheese after waiting for longer than what I thought was a fast food establishment I took a seat. I noticed customers who ordered after me, received their food and exit. I walked up to ask if they forgot about my order. A few minutes later I was given my order. I checked the order and noticed the meat was NOT hot, nor Warm to the touch. I asked was this a left over from the previous night. I was offered another burger, but after the wait I didn't have the time to wait any longer, so I asked for a refund.
2/15 7:00am A few months ago this same location gave me a cold breakfast sandwich, with a difference meat than what I ordered. I ordered an egg white sandwich with sausage instead of the ham. I asked the cashier at the drive through if this was sausage and she responded with a Yes.
This is the second time I've visited this location and both experiences were unfavorable. This location get no stars from me. The restroom was filthy, and dirty. I had to ask if someone could clean, I waited for the young man to clean, he then went back to buzz me in to use the restroom, as I was using the restroom I could hear someone enter. I assumed it was another female. When I exit the stall the young man who was previously cleaning was inside the ladies restroom. Surely he was aware I was there since earlier I was waiting for him to clean, and after cleaning he closed the door. I had then asked if I could use the restroom, and he went to buzz me in. I was uncomfortable with his presence. I will never visit this location again.
At 5 my grand son informed me McDonald's is not real food, and refuse to eat there, and insisted on going to Chic fil A for lunch. Smart kid
Twice a year we drive coast to coast and stop at many McDonald's for food, coffee and bathrooms. The McDonald's in Arkadelphia off I30 is the first McDonald's we've ever walked out of without eating. The woman's restroom was filthy - the dining area was filled with flies. We drove on the next exit. Last year, we complained about the store in Forrest City and this year it was much improved.
Me and my friend went through the drive through in Coram. I had to tell the girl 6 times what I wanted and they got annoyed. The other guy came and asked what the problem was and I told him. His reply in a very Nasty tone said to me stop being so nasty. Excuse me but having to repeat myself six times and she still did not get it tends to annoy customers.
I have had other experiences in that place and I have decided not to patron McDonald's any longer due to nasty service. When I brought this to your management again I received a nasty attitude. This is no way to run a business and I am sure you will lose plenty of other business due to this kind of thing. I am contacting corporate will not tolerate being treated this way.
On the 2 May 2015 at 15:35 Went to The Mcdonalds Kuilsriver Cape Town and used the restroom but when I went in it was filthy and stinking then when I was done I wanted to wash my hands but the tap was not working so there was no water and there was already handwash on my hands.On top of that there was no toilet paper to clean my hands. Or wipe the Handwash off then I went to the Counter Service infront and while waiting there I asked to speak to the Manager which I saw standing there and I saw him which he blatantly refused to see me or speak to me and sent a cashier to speak to me which I find utterly rude and unethical. I am seriously dissapointed in this service I got and not a Happy Customer.
Time/Date of Incident: Hwy 109 N. Lebanon, TN - Fri 5/1 - 7:00 PM. At the front counter, I ordered a plain McDouble - no cheese. I was told it would be while because they were currently processing a larger order. I said 'no problem."
When my order was called - my burger was placed on a tray - and I took it back to my table - only to discover that it only had one burger on it. I took it back to the front counter and the McDonald's Team Member sent it back to be fixed - no apology or attempt to be nice. The tall Team Member in the back opened the burger up, looked at it - re-wrapped it and sent it back up as a completed order.
At this time, I asked the young man behind the counter to check and see if it was done correctly. He handed it to me and I had to check it. It was not. He took it back and the tall man behind the sandwich warmer asked me "Do you not want it plain?" I had to tell him that a McDouble has two patties on it! Finally, he added the second patty and my burger was returned to me. Not one of the three people involved - or the manager standing by - apologized or went out of their way to see what they could do to make me - the customer, feel respected in that situation.
Last week, I went into the McDonalds on Woodside in Redwood City, Ca. I usually go through the Drive-Thru. My concern was one last week the woman forgot to give me a receipt or change. I didn't have the heart to say anything as she may be new since they have had a sign looking for help.
Yes I know I should have said something as that helps with there training, I let it slide, that was my error. BUT 3 days later I went again, a different young lady was at the window, she gave me the receipt but not the change and it was over $4.00,
I did remind her of the change she didn't look to happy, but they do have some who work the window who look unhappy especially if they error. I hope you can understand my concern, I have found myself when someone wants to go to McDonalds is to say don't go to the one on Woodside, they will not give you your change. At this time, I usually suggest going to different hamburger place other than McDonalds.
McDonald's in Amarillo Tx I-40 and Ross Osage. The manager is allowing people to bring in food from am outside source into you store. She or the cashier has done nothing about it. If the manager would get off her phone long enough to pay attention to what's going on and do something, you would not have gotten this message. You know this is cross-contamination and is not taken lightly by the Health department.
I ordered my food at the drive thru. Went to the first window and paid. Went to the second window and an employee named Crystle asked if I ordered a peach tea and Mc chicken. I told her I did. She told me "the next time someone tells you to wait for your total you wait for your total." I was in shock and asked her to repeat what she said. She said the above statement over again. I told her she cannot talk to a customer like that. She then told me to "shut up". I asked to talk to the store manager. An assistant manager came to the window and apologized. This McDonalds is located in Chestertowm Maryland. I cannot believe you employee people like this.
This happens OFTEN. 2 coffee, 2 muffins, 1 correct of each. 2 years ago I started to count 58 visits 32 correct these are regular visits with a mix of food and coffees. I just stopped going there for over a year until recently and low and behold. No change. ordering 2 coffee - 2 muffins and getting one wrong coffee one wrong muffin. I mean come on. It was 4pm I was the only one in the line I even asked the speaker guy if he got it right, then again when I paid. I just knew it would be wrong. I asked again when she handed it to me which one had the sweetener, she told me even asked what kind of muffins she told me.
Went to McDonalds on Mcgavok pike in Donelson, TN. I ordered a ham biscuit and hash browns. Got to work and the biscuit had to be leftover from the day before or later. The hash browns were soaked in grease and cold. McDonalds your quality has never been great...but in the past year or so, it has dropped to the bottom of the barrel. You all need to give it up and shut down.
Complaint is regarding t.v. commercial. "I'm lovin; it' phrase I believe is an extremely selfish phrase. to the eyes, heart of a toddler/pre-schooler/early grade schooler. How about 'Wish you were here' or "Come join us'. That leads to conversation w/caregiver-opens/closes the reality of going to McDonald's. Instead of sitting there as a very young child with 'mixed' feelings.
I went to McDonald's inside Bramalea City Centre, 25 Peel Centre Drive, Brampton, Ontario L6T 3R6 today. I ordered two coffees, one Bacon Egg McMuffin and one Hot cakes. Fortunately my spouse and I were eating in, otherwise we would have taken home an incomplete order. When I took the food to our table, my husband undid the Hot Cakes and found three individual servings on butter but no syrup. He went back to the counter and was told "We are out of syrup." (Why didn't they tell me that when I ordered them. Do people eat pancakes with butter only?).
He came back to the table a little stunned and I went back, with the pancakes and asked "Do you actually think people eat pancakes with butter only?" I got a blank stare and asked "Do you want your money back?" I said "Well, yes. But I will order a Sausage Egg McMuffin instead". She gave me my money back and then I paid her for the Sausage Egg McMuffin. I found it particularly annoying that I was not told in the first place there was no syrup and they expected someone to eat them like that. However, if I had been going through a drive through i would have been stuck with it. Not professional at all.
Chehalis, WA. Wal-mart in-store McDonalds 4/16/2015 at 5:30 PM, ordered one of your NEW spicy chicken sandwich, paid $5.17, dark brown bun top very dry, such small piece of spicy fried chicken that it fit inside the middle of the bun not even close to edges, stingy amount of mayo, one small slimy piece of lettuce, tomato slice was only acceptable piece of food in entire sandwich, first bite was so dry & mostly bun that I had to ask for more mayo, was given 3 pkgs (& used/needed all 3 too!), have been big McDonalds fan forever (I am 68 yrs. old), my son had his 1st job at McDonalds, our entire family ate breakfast there every Sunday & loved it but am so very disgusted w/this last spicy chicken sandwich (NOT the $1.00 spicy chicken sandwich but the big $4.79 spicy chicken sandwich) that I will never order it again and will most certainly let my friends know what a terrible & expensive sandwich it is. I am one unsatisfied customer! Thank you for your time and consideration in this matter.
McDonalds...1376 West International Speedway, Daytona Beach, Fl. 32114. Every time I have been to this Charlie Brown restaurant, the drink station area is so sticky and garbage all around. The tea dispensers are always empty, the bathrooms are so disgusting and smell like urine, there is only one person taking orders while others are bumping their gums. I have had to walk out, without ordering, the last three times I went inside. Today was one of those days. Today was so ridiculous that a worker leaving her shift yelled through the place, back to the employees, "people are waiting on their food!" Not once have I seen the acting shift manager each time I have gone there. This place is ran by unsupervised management and def needs to be clean-slated and given a new life...especially due to the high volume of tourists.
I visited the Drive thru at the location in Richmond at Alderbridge and No. 3 Road. I have visited seveal months aga and ordered a vanilla latte. Upon picking it up and using the coupon for a free specialty drink, the semployee asked for an additional 30 cents. I asked why and I was given the response, we are independant and our owner told us to charge for syrup. I was taken back and called the corporate office to complain. I was told this would be taken care of with your independents.
I ordered a latte with an extra expresso shot.yesterday and I was asked again to pay 75 cents for the expresso shot. I asked not to have the additional charge and I was given a vanilla latte ?????
I am very diappointed that this location continues to make their own rules. I have visited a number of different locations and I have never been asked to pay for a specialty drink charge. I would like a response to this and some explanation to the conduct of the owner.
facebook video of store on john r road between 11 and 12 mile road in Madison height, shows completely filthy conditions of the store and there is a person walking around with a puppy, quit going to this store years ago and I live down the road...it's always dirty, they always get my order wrong and the management is rude and the caldeans that work there don't understand or speak very good english
Your store at the corner of Millbranch Rd and Winchester Rd in Memphis, TN is not being managed well. It used to be my favorite store. Now the service is slow, the orders are inaccurate and there are two bullet holes in the drive-through order kiosk. The kiosk looks scary and is a real turnoff. The service has changed in the last 6 months. The staff is completely different and they are doing a horrible job. Your prior staff worked well together, but none of those people are there now. Please check on your manager there. It is very disappointing how this store is representing McDonald's so poorly.
I and a friend went to McDonalds to eat. My frient wanted breakfast and I wanted a hamburger. I also had the latest coupon book from McDonalds
cbook-1007 WWOA V206 which showed a Free Big Mac next to a free biscuit breakfast sandwich. Problem solved, he would get his breakfast meal and I would get the Big Mac. When I ordered I was informed that hamburgers were not served until 10:30 which it almost was. I then had to order a breakfast item which I really didn't want to do. When The items were being served I ask the sales people why is the Big Mac being advertised on the The most important deal of the day page when it can't be served until 10:30? Very irritating!
On 10/21 at 2:53 pm I ordered 3 filet o fish w/ tomatoes and extra tartar and 1 leg fries. I clearly asked the manager of store 1255 to drop my fish fresh which she acknowledged and placed on receipt cook to order. The fish was obviously recooked, very hard and bitter. This cost 16.50 and was terrible. I don't normally write complaints but this was a I don't care attitude toward me and my request. This needs to be addressed ASAP.
I ate at a McDonalds south of Missula, Mt., Ended up with food poisoning. I have been sicker than a dog for two days, just getting better, and don't dare go very far from a bathroom. I wish there was a way to get compisated for last time and sickness, but I suppose I'll get a free bi mac or something. I called the so called coporate office and got to explane what happened to a phone answering service. No more big macs for me.
Visiting McDonald's in Dunkirk, Maryland on Oct. 17th I ordered two hot apple pies to go. After I got home one of the pies was Pumpkin and I hate
Pumpkin. Well I thought a small glitch in the system. Today on the way to work I ordered two apple pies again, well the same thing, one of the pies was pumpkin. The two boxes containing the pies were both marked APPLE. Someone boxing the pies is not paying attention,
I personally won’t wait on my self we have a store in Harrisonburg VA I have asked for someone to take my order they point at the self order congratulations you are now in the Walmart category I won’t go there a whopper is almost as good and they can still pay cashiers it’s a shame you think all you need is management
When ever I go to city center mall Doha McDonald's the 24 hours restaurant I Just leave very mad due to the bad attitude from the staff, last time I memorized the name of Bett she is veryyyyy impolite, they also used to serve me not fresh meal, and when I just request to check my food she just through it in the garbage front of me and I just used to leave the order and go. That's really very bad for the name of McDonald's as an international and known brand. I'm so mad because of that as it was not the first time. Please a gentle request to the management team to double check with their instructions
We were planning on having breakfast at McDonald's. We walked in at 10:08 am We waited in line for fifteen minutes. Only one cashier/order taker. We finally place our order, well we tried. My husband said he wanted the Big Breakfast. The manager said, "we are serving lunch now". The ads on television and the sign in the restaurant says BREAKFAST SERVED ALL DAY. People were waiting for coffee refills, they took care of them first.
So what am I missing here? We left . Extremely unhappy. We had breakfast at Tim Horton's.
No problem at all. Very disappointed at your place .Customers behind us, walked out with us!! Not very good, no wonder businesses are closing.
On Oct 14,2018 My wife and I went to McDonald on Rt.22 in Delmont after Church that we been doing for years, both of us are in the high 70ths. When we got their the place was locked and they had a sign on the door saying (Due to lack of employees we cannot let you in) and that you have to go through the drive through. If you had to use the Rest Room you were out of luck. Cars were lined up off of Rt. 22 coming in to McDonald and they did not know what was going on. Either shut the place down or get a Owner that knows how to run a restaurant. My wife was Head Manager at Kings Family Restaurant for 29 years and she said this is BULL.. There is a McDonald down in Murrysville but that is like 20 miles round trip from were I live. If you have one thing like this happen and the word will get out and make McDonald look bad. I would appreciate it if you would look into this matter and the owner. They would have been better off if they would have shut down the entire store till they got enough employees to run it. There been employees of this McDonald store that should never have been employ their. I live off of Rt.66 and my name is Thomas Kratofil I live at 303 Evergreen Ct. Export Pa. Phone Number 724-468-3744. Thank you for your time.
I ordered two number 3 combo meals double quarter pounders. My burgers was half cooked I happen to be eating the burger in the dark watching tv and noticed the color coat of the burger as well as the upset feeling I was getting on my stomach. I have pics of the burger and called back for a refund. My question is how are y'all going to accommodate me for my upset stomach and throwing up after consuming this burger. If I have to I will seek legal action with my paralegal.
I was at your strore in warren Michigan 14 mile an Ryan service sucks no Americans working it took over 10 minutes to get my food manger must be 15 yrs. old would not help she maid use your rich screen I’m color blind so a customer help me I’m looking into a lawyer!!!!!!!!!!!!!!
We are encouraged to tell about our visit (by wwwmcdvoice.com).. I do it after each visit and always use the validation code to receive free items. It takes my time, but I always use the coupons before they are declared invalid. The last three visits I have turned in the receipts with the validation code on them, still within the acceptable time frame. They did not honor them. Two of them were for BOGO egg mcmuffins and one was for coffee. What do you do for your customers, when they are lot treated fairly?
Went to McDonalds on 10/09/18 with my family. Ordered myself a double cheese burger and fries and coke. When I got my burger the cheese was not even melted and the meet looked dry. You could tell that the burger was cold. I talked to the manager (Monica) and told them if they can make me a new burger and all they did was heated up and gave it back to me with the cheese almost being liquefied. I return their burger back and told them to keep it and walked out. This happened at the McDonalds in El Paso, TX Store # 5581.
Don't know why they hire young kids that don't know how to provide customer service.
To whom it may concern I was at the McDonalds on 8400 Rosedale highway enjoying my favorites the chicken burger and the chicken mcnuggets and I saw a group of five vegetarians eating your food so I thought it would be a good idea to put real meat in your food if you agree please contact me back thank you
I ordered a spam and scrambled egg breakfast. It comes with rice! I asked them to keep the rice . I also ordered a large coffee and a yogurt parfait. I paid and they gave me the food. When I got home I noticed that they gave me egg and rice but no spam. I was so hungry I ate the egg then I took it back. I told them they had messed up my breakfast. They took the rice back but would only give me the spam they had not given to me. I asked them why they did not give me the egg cause they were the ones that messed up the order! I talked to the manager but she would only give me the two pieces of spam! I like eating the egg and spam together! The manager did not understand the concept that they messed up my order and should give me my whole breakfast back!! I didn’t accept the two pieces of spam cause I don’t like eating it without the egg!! So it was a huge time waster and I went away feeling cheated by the management! When t went back to the order taker admitted her finger slipped and that is why my order is messed up!!
I am unhappy about and plan to boycott McDonald's for trying to push out Customer staff relating to me at the front counter. The installation of and pushing kiosk order stations is not the personal character I expect and have come to enjoy in the past when I walk into any McDonald's nationwide.
I believe that this is an attempt to take more people out of the work force as well as it depersonalizes the ordering and eating experience in your local stores. I appreciate talking with an employee and I believe that there need to be fewer machines doing things people are capable of doing. I like the food McDonald's however, I will not continue to go to McDonald's if there cannot be personal employee service at the front counter.
One other comment; the hand cooked Quarter Pound Hamburger that was offered for a short time I really loved! I hope it might be offered on a regular basis or permanent basis. It really brings out the flavor so much more and is worth the money you charged for that service and fine food.
Thanks for listening.
September 17th, Store #12012 Northville Township
The store was nearly vacant at 4:49 in the afternoon, it should have been busy. The only two guests present complained that they had been there waiting for their orders for over 30 minutes. They said the service has declined steadily after the remodel. I ordered an ice cream sundae, which after 4 or 5 minutes I was handed the sundae, no peanuts, so I asked again for the peanut topping. The employee then went around the corner and then returned with the bag of chopped peanuts. This did not appear to be very efficient for the workers. Upon leaving the building, I realized the employee overfilled the container, not securing the lid, and ice cream and chocolate was oozing all down my hand and arm. I stood in the parking lot and ate what I could with it all over my hands and the parking lot. With no trash containers in view, I walked back into the store to throw the mess away and used the restrooms to wash my hands. Clearly something is wrong with this store!
Went through the drive through about 5.30pm 22/9/18, one car in front of me. Ordered cheese burger and a large cappuccino from Holden Hill SA. Received burger but told to wait in waiting bay for coffee but couldn't say how long the wait would be but told it would be wait. Waited for a while and gave up Paid for product didn't receive.
I love the SW salads, but his time the chicken seemed half the normal size and very dry.
There was so much lettuce and spinach it was like I was eating a plan lettuce salad.
It was horrible.
Resturant #13480 - 9/19/2018 - 5:30pm
The incompetence of your employees at the Arboretum shopping center store in Charlotte N.C. is staggering.Twice I've left the store because of (1)unreasonable delay when attempting to order and (2) an incredibly long wait ,along with 12 other cars in the drive through lane after placing an order.With no movement of the cars ahead of me I parked my vehicle and entered the store, Customers were waiting to be acknowledged,but were being ignored. There was one employee serving the drive thru,too busy to take orders from the customers inside the store. The only other employee present appeared to be the cook.A women and her daughter had waited so long that she requested that a fresh batch of french fries be prepared,not wanting to eat the fries that had been sitting for God knows how long. I received a surly response from the employee,telling me to get back in the drive thru and wait my turn. At this point I canceled my order. I will never frequent that establishment again. In fact I doubt I will ever eat at a McDonalds again . I rate my experience a negative 5 stars
It isn't worth the time nor the food to tolerate the rude dismissive service my party had to put with at Westloop McDonald's in Manhattan Kansas. The mornings you are treated with respect. But the incompetent staff of the evening made several people wait too long for their food, while those coming after them were given their food quickly. My guest was finally given 2 undone quarter pounders and the fudge sundae was melted as they left it on the warm counter too long while the rest of the order was being under cooked. (that is how stupid the staff is) I watched this and is when I went up to the clueless manager & told her 3 people were served & given their food AFTER my guest and another poor patient customer had ordered and had to wait and wait. I refused my cone, told her I wanted my money back and I was turning them in for their socializing with people instead of paying attention to their customers. Why in the world would we have to wait nearly 30 minutes for 2 hamburgers, a melted sundae so that the staff of McDonalds can socialize with the few people who came in they recognize? No respect for their customers, taking advantage of the politeness of paying customers. I will never recommend McDonalds to anyone who wants to come in for lunch or dinner. They gave other people their cones quickly after ordering, WE & another person were ignored and with the given the ice cream has melted? We paid for this garbage!???
Sat. Sept 8th I went to the McDonalds on rt 48 south in Centerville Ohio about 6:30 pm I ordered a hamburger, small fry, a cheeseburger, a quarter pounder with cheese and a large fry. Due to the long line behind me I did not check my order which I believe a customer should not have to due, and my order was not complete. They forgot to include the hamburger. I am not looking for a reimbursement, but I feel it is imperative that your employees check every order for accuracy before it is handed to the customer. Thank You
While pacing an order of a Mac and two large fries,I had to repeat myself 4 times Because your server SHERIFF Did not know WHAT A MAC IS The man was just rude, he informed me that he speaks 4 different languages but did not seem to know what a MAC to me as a customer this is unexeptable.this happed AT Queen and Javis Toronto. I will put the word out to all NOT TO EAT ORDER ANYTHING FROM THIS LOCATION UNTIL THIS MATTER IS CORRECTED. YOURS BRENDON LOUTH.
Went to the McDonalds in Southfield, Mi on Northwestern highway by 12 Mile and ordered a Bacon Smokehouse combo in the drive-thru. The attendant asked me if that was what I ordered and then still gave me the wrong sandwich. Got a plain chicken sandwich.
I called the store in central on hopper rd within 30 minutes and they said they had the new chx tenders. went down and they were out. for this store it's not the first time they just wanted you in and didn't have the product. mickki ds in central sucks.
I'm probably wasting my time. But, here goes. Customer # 253, time : 11:39am 9-6-18 ,Store # 2601, Monroe, NC 28110. I told the manager (Taych) the diet coke was out. I stood there for a response. So I said sir, what about the diet coke, he turned around and said with a very smart attitude, did you not hear what I said. I said you have not responded to me and let me know anything after standing here for 5 minutes or more. He turned around with an attitude and ignored me. People like that has no place in public work.
I expect a response in a timely manner, if not, I will put this whole experience on Face Book, and Twitter in capital letters McDonalds experience in Monroe, NC , Store #2601.
went into mc donalds in pleasant hill mo 64080 on 7 hi way
and order the two for five this was at 9:20 pm i was very hungry
hadent had anything to eat all day they take my order and while
i am waiteing for my food i nappened to look back were the food was
being made and notice that the person makeing my burger had one glove off
handleing my bugers with a bear hand he did us the the thongs to get the burger out of the hot tray but put them on the buns with his bear hand
so i ask for my money back and they gave it back but the guy kept comeing up until i left giveing me dirty looks
thatwas totally un called it not my fault he had a glove off doing his job and why would he have one on and one off
i told the front counter that i wanted my money and the reason and she told him to put on his glove and he did
but befor that he had served about four or five orders with no glove on bottom line i will never eat there again thats just to nasty for me
and as far as a rateing that place gets a big - 1000
I have been a Golden Arches fan since 1950. No more. My friend and I went in for iced coffee lattes. We did not want to use the kiosk so we went to the counter. After an extended wait, the manager finally noticed us and asked if we had been served. No. He instructed the male mopping the floor to take our order. He attempted to do so after he wiped his hands on his apron...hardly sanitary!! He was unable to place the order..after many questions..and called the manager over. After an argument and with much difficulty, the manager FINALLY succeeded. As we stepped away from the counter,the man behind us was also obviously irritated that he had a repeat his order for a hot fudge sundae twice. Since then, I have spoken to several other people who have had unpleasant experiences since then renovations and will take their business to Wendy's rather then to return there.
As for the new renovations, all the chrome, low counters, emptiness, kiosks, etc would be appealing...IF you were an ice cold robot. It is hardly warm, friendly, family oriented atmosphere that was the original appeal. I suppose the next move will be to redesign the McDonald clown as a robot
McDonalds, Seguin, Texas.
First the young girl that took my order had the attitude she could care less about my order. Second even with the cashier she could not count my change back. Third after waiting 20 minutes for my order and not receiving it I decided to ask for my refund. Which I received. The Seguin McDonalds needs a better manager!
Hello to all I hope this complaints reaches you of right mind body and soul. However I experienced an encounter in one of your locations in Elizabeth by Division and Trumble Street that disturbed me. The manager during the graveyard shift refused to give me his name for this complaint after I complained about his credit card machine being down repeatedly during these hours forcing people to use cash from atm inside. In addition, it was reported that this store refused to grant a receipt for purchases made in cash. This led me to believe theft of money is going on during these hours. The Police were called but took some time to respond so I was forced to leave and go to work. The manager even refused to give me my order of Sausage mcgriddle, after mistakingly giving me the bacon mcgriddle. As a result, he refunded my money and refused to serve me my correct order. Another employee got involved by calling names as I video taped his actions.
I went to mcdonalds at 330 today and ordered chicken tenders he told me they were out of them and would not have any till tomorrow how can a multi million dollar business be out of a product at 330 in the afternoon we have some bad management or something I don't understand please explain. the location is at us 42 prospect at timber ridge dr 40059 there is no excuse I was really pissed
I went through the drive-thru yesterday and ordered 2 other breakfast items and an egg McMuffin with no meat. I looked in the bag when I received my food, saw 3 items, and saw that one had the white sticker on the wrapper, so I drove away, believing my special order was correctly handled. When I got home and unwrapped it, however, my egg McMuffin (correctly) did not have meat, but also DID NOT HAVE ANY EGG. It was an English muffin with a slice of cheese. That's all. The sticker on it said no sausage. It did not say to hold the egg. This menu item I order ALL THE TIME at that restaurant (and receive correctly most of the time) because it is my favorite item, went out missing the key ingredient: The egg. The other menu items were correct.
This was the restaurant at 5400 West Broadway in Crystal MN. The receipt is almost useless because there was hardly any ink in the register, so I can't be sure, but it looks like it might be store number 581, or perhaps 531. I couldn't make out the phone number because the receipt was so light, so I had to google the phone number. I called the restaurant twice and it just rang and rang; I never got to speak to anyone so it was never resolved. This was not during lunch or dinner rush, this was 2:30 in the afternoon. It was a very frustrating experience.
McDonalds here is getting worst as time goes by. First I was buying quarter-pounders then they are now letting not cook all the way. I call them had to take it back to them and was told they are suppose to leave then a little bloody the Corp told them they stated. Now tonight I went and bought fries and guess what they are pinching the cup to give us a lot less but for the same money. First time I was told to bring back the quarter pounder and which I did and they give me another one just as bloody as the first. I had to drive all the way back there just to get a bloody burger again when I call they said they could not return my money but could exchange it for another. I waste to much gas running back and forth just to get a bloody burger again. I believe the next step will be to report it to a higher office.
I am a very upset customer with McDonalds (2) locations i visited last
Night was very unprofessional and I will never visit those locations
Again the McDonalds on Illinois let us sit in the drive thru for 20 minutes
Only to tell us they ran out of hamburger they only had chicken, now that
Is all well and good it happens but no one came out side to announce it
They just let the lines pile up we ended up leaving and once we left we seen
Two employees coming from behind the bushes smoking weed, we then left and
went to the McDonalds on 35 and Keist it was worst all of the employees were sitting
Around talking from what we could see inside and the lines were piled up and once we finally
Got to the intercom we were then told they were out of one item we wanted so we
proceeds to order the remaining food and we stayed in line 15 min one person order a big order
So instead of them telling him to go park we had to wait and once i
Got to finally get my order the fries were threw in the bag and cold they were not in the
Holder they were just in the bottom of the bag and cold i got a soda that i did not order
And the clerk asked me several time my order saying very rudely i just got here. I am here to say I will never go to either one of those location again.
Today 8/18/2018, I came today to speak with the General Manager Mrs. Sonja of Day Shift, my daughter works there and they always having words, so I took her to talk to the General Manager, since she the only one my daughter having problem with, I asked her to come outside to have a conversion, after we talked, she didn't know that I had came in the Store behind her, everything we talked about outside she came in and was telling the other staff, that my daughter is a grown woman but she got her mother to come up her questioning me, and was repeating everything to them.
There have been many time she had words with other employee, she unprofessional, messy, and very childish, and very petty, how can you manage a store if your employees have to fuss and curse you out, then she will take the person off schedule for two week because they voice their opinion of how she do things there.
Signe is a very hard worker and she always come to work when they call her to come, but this Sonja is the only one she have problem with, today the night manager even call Signe to come back to work, after Sonja sent her home around lunch time, just because she questioning her.
I witness a shift leader berating an employee in front of customers of and her co-workers for no apparent reason. His name is Antwain Cunningham at the Mcdonalds on West Franklin Blvd Gastonia, NC. This is the second time in this Mcdonalds I have witnessed his behavior. If he is in management and behaving that way I will stop bringing my family and tell my friends not to bring their families either. He was out of control cursing, swearing. In my opinion, I think he is power happy and should not be employed until his attitude is adjusted. The management team there
must really be desperate if they allow him to continue to work. I was so intrigued I asked other employees about him and they said he has curse them and their parents. Mcdonalds surely you can do better. I own a small business and if I were to talk to my workers in front of my customers that way I'm sure my business would suffer.
When the alleged give away of the Big Mac coins was announced I went to 4 McDonalds in my area starting at 11 Am. I was told by all 4 stores that they were sold out. Very strange all 4 sold out 1/2 hour after the minimum start of being able to buy them at 10:30 as before that only breakfast was sold.. Found out by employees that assistant Managers and store managers were not issuing coins and holding them back to sell on ebay or trade for cash under the table. Found on ebay over 1,100 listings for MC Donalds coins. What the employees told me was absolutely true
McDonalds Complaint, 17 Aug 18
On 17 Aug 18, I walked into the McDonalds’s N. 15635 on John Young Blvd in Orlando FL to order a meal. I ask the attendant if they offered military discounts and she did not know so she asked the manager (Shawanda?) and she offered a 10% discount. I asked for my free Friday med fry and she did not know how to do that and asked the manager. She ended up canceling my order and reentering it. She said to place my on phone bar code into the reader. I tried to bring it up and it would not allow me to bring up the free fry code. It kept telling me to relog in. I did about five times and then tried to reset my pass word. The app asked if I wanted to reset my password to log in. I tapped on it and it dropped me into a loop and would not allow me to log in. I asked the manager what I should do to get my free fries and she said to enter in the barcode for the scanner. I explained the app would not allow me to do that and asked her what to do. After her telling me and me reexplaining it several times, she out of frustration provided the free medium fries. When she printed off the receipt, I noticed I did not get the discount anymore and pointed it out. She said I did not get the 10% discount anymore because she gave me the free medium fries. She then provided my hot fudge Sunday and I had to ask for a spoon and nuts.
When I went up to ask for the spoon and nuts there were two others having the same problems and received the same response (it is the customers problem and/or corporate).
I was not impressed with her problem solving skills and lack of knowledge of customer relations.
I provide this to correct a number of issues identified so other customers do not have the same negative experience.
4630 S. Kirkman Road, #416
Orlando, FL 32811
This morning I ordered a sausage n egg a bacon n egg muffin with a hot chocolate from the drive thru I was about 1 minute up the road when I started eating the bacon n egg which wasn't very hot to start with but still continued to eat it anyway when half way through it I felt a crunch of a piece of egg shell and immediately with discuss spat it out the window and then proceeded to turn around and go back to complain about my finding and when speaking to the manager that was there about it he asked if I had brought it back with me I said no I hadn't as I instantly spat it out the window where he explained back to me that without proof he cant do anything about it so I queried him about that if I did bring it back that he was actually going to physically sift through some chewed up food that I had already crushed in between my teeth as proof I think not and as I looked to me he was in a bit of a hurry to go home and in my view was very rude about the whole situation so before I lost my temper with this manager I left disgusted with the whole experience hence why I am now putting this complaint in which has put a real shitter on the start of my day other than that the service from the girls was always a pleasant experience as I frequent that store regularly , thank you R Ford
I applied for employment on August 10, 2018, I understand for reasons unknown to me that I was not hired, The problem is that I called to find out if a decision had been made since I went to an interview, Lilibeth the Manager said that I was not hired because I was a felon! I said what! I just graduated high school and I'm going to college and to be told I was a felon, over the phone really distrubed me, I was shocked, and hurt! Did she say this because I am a young Black American, was it because the way I look, I just don't understand why! I can't understand why she would say that to me over the phone. I have NEVER been arrested or in any trouble, because of this I will NEVER eat at or go to the McDonalds located at 6150 South Dixie Highway store number 792, I would like for someone to contact me about your policy and why the Manager would treat me like this, I can be contacted at 7863469714 and email Tilisab35@yahoo.com
I went into the McDonald's in holly springs and couldn't believe what I witness. I don't know what the circumstances were, but a manager called an employee the devil... Not in jest, but to be mean... The employer!looked like she wanted to cry it hurt her feelings... And it was bullying... I left... I hate that I left before getting names... I was just so angry
I have the worst experience at Mcdonalds on Broadway Drive; in Hattiesburg MS every time I visit that location! There is a manager ; young African American female, that is so rude and disrespectful! I ordered and was asked to go to a space labeled #2; after sitting for 15 minutes; she comes out and ask for my receipt; and then begins to tell me that my order was given to another vehicle; I just told her to refund me. After following her into the establishment ; she proceeds to get loud; and be very unprofessional; and gives me an amount not equal to the amount tendered. I paid $20.11 and she attempted to give me a little over $18 back which was the amount before taxes were added! This location is HORRIBLE! There are too many "kids" working there that clearly knows nothing about customer service! It is so sad when people have to drive 20 mins out of their way to get McDs; because that location sucks
i asked if i could have my big mac off the grill and the manger was rude and told me why did i say anything and told me i was not getting hot fries i got my money back
While I understand that the majority of the business at your outlets is through your drive-throughs, as long as you have inside dining it seems that as long as you continue inside service, it should actually be SERVICE.
I also realize that the training of two trainees contributed to this morning's lack of service. When I entered your establishment, there was one customer ahead of me who had apparently had difficulty getting her order read from her phone, the kiosk, or something--anyway there were three people attempting to straighten her order out to no avail. The shift manager then came to help and after a while got it kind of straightened out?? and then proceeded to take the orders of two employees at the second register while the trainee took my order at the original register and gave me a ticket. Meanwhile I believe two, if not three individuals were involved trying to get the order ahead of me done not sure what the problem as it wasn't a huge order--a little over $6 I believe--mass confusion--finally after a total of about seventeen minutes I simply asked for a refund and left--the manager was very apologetic but I felt that I had been more than adequately patient.
Perhaps you should simply discontinue inside service.
I made a complaint to Corperate already. I ate at the McDonalds in southpoint ohio at the Wal-Mart and I got sick the next day I thought at first I had the flu so I stayed in bed for two weeks then I started showing signs of hep a so I went to the hospital and they told me I did so I reported it to McDonalds Corperate I was there with my girlfriend it was on the 15 of July she returned her food cause she took a bite of her burger and it was still bleeding I had already ate mine and I don't eat out a lot so I know it came from there the store is dirty.. Your insurance company called me took all my info which is American family insurance the claim number is 00225242737. I have a lawyer looking into it... The lady I talked to is trying to close the case cause she says that I wouldn't have had hep a symptoms the next day she don't understand cause I got sick from the food the hep a symptoms showed up two weeks later when my pee turned reddish and my poo looked like clay so I am right and if this is how McDonalds and their Insurance agents treat people that's messed up I know where I got it and I'm not going to drop it this shit could mess up my liver for life and who knows when or if it will leave my system I read up on it and everyone is different..and I will drag McDonalds threw the mud if you all disregard my case I will YouTube it ill stand in front of any of your stores with a sign I really don't care I just know this is messed up and if this is the way McDonalds treats there costumers that meased up and the world will know I will make it my life goal you can bank on that no threats I promise..... 304-962-0518
Went to the Mc Donald’s (#21597- 8937 Rancho Del Reno 34655 hard to read receipt could use ink in machine) and ordered 4 bacon egg n cheese biscuits. And then proceed to go home , which is about 4 minuets from there. When I got home and took the sandwich’s out of the bag and unwrapped them, the biscuits were hard . Not just slightly hard, I mean HARD. I have gotten breakfast sandwiches numerous times before and never had a problem. I was just wondering if any biscuits left over at the end of the day was used the followering day. Thank you for taking the time to read my complaint.
waited in line for almost 8 mins after ordering. Was there a total of 14 mins drive thru. Ordered what I order every other day... Large coke light ice and sausage and cheese mcmuffin.... no egg as I have reactions with egg. I didn't even pay attention to receipt, as I deal with same lady in morning and was just chatty... plus in a time crunch to get to work on time. got to work, was in my morning meeting came out to eat- egg on sandwich... check my bank account almost $5 taken out... my total is always 2.37 so I know I was charged for a sandwich I always so no egg on. Not happy. Now I cant eat till dinner tonight.
Carlton center- The service is poor ,orders take long and they don't provide straws ,serviettes and ketchup for take away orders. And don't know how to handle pick hours and towards months end.
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