McDonalds Complaints Continued... (Page 3)876+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
Food was done incorrectly. I called to explain and the .manager was rude and acted like I was lying. People who prepare the food should pay attention to the screens and order tiers should write down everything you say. Even if you show proof your order is messed up,theirs always one uncompassionate manager their. I request a refund for my entire order please
on 17/11/2018 at 1659hrs I attended the McDonalds store at Wollongong #0369 - the best part about my visit to that particular store was my purchase of my McHappy socks - I stood at the McCafe counter for approx. 2-3 minutes whilst the girl made coffees - she eventually looked up and said "my register isn't working - order at the other counter" - no apology - to which i replied "well maybe some sort of signage would be beneficial" - I then moved to the main counter where there was 3 registers and no person serving and 5 people waiting - eventually one of the staff who were cleaning tables was called to serve customers - I ordered my coffee and coconut pineapple bread to "eat in" which was read back to me "eat in" I confirmed "yes" - after waiting 18 minutes I received my coffee in a takeaway cup - I queried it to which i was told "well thats what they put it through as" - I wasnt going to wait another 18 minutes so I accepted it in a takeaway cup and then waited another 5 minutes for my coconut pineapple bread - a total of 23 minutes - the lack of staff the slow service - the way the staff spoke to paying customers was and is disgraceful
hello I weitnt to mcdonalds in a very bad snow storm to get myself and grandchildren dinner at restaurant nimber1515. it was a wait of 7 minutes in line until I ordered that was fine. after paying at the drivethru window I got to next window . they told me to pull up. ok no problem. after 15 minutes and the cars behind me were driving by me I waited another 3 minutes. I didn't want to go in because my grandson had no jacket for it was taking at an event we were at by someone. but I had to go in the line was long again, so we went in. I asked for manager and the man said I am one of the managers. I explained whats was going on. he spoke to another man and brought me my bags of food. I told him it was now over 20 minutes old and wanted fresh he asured me it was not cold , so I took food out before I left and it was very cold!!!!. I was upset . I said I would like some kind of reembustment he told me only thing he could do was refund me my money. I said im not asking for you to give me my whole meal but one free fry or coffee would be nice . again he told me all I can do is refund u your money. well I was hungery and my gran children were was a long nite at hockey practice.i man 62 and have never been trated like this in my whole life from a mcdonalds. id like something done. like maybe this manager needs to be trained on how to take care of customers when something goes wrong and not be treated like this trying to give me cold food. glad I checked it I should not of had to though. he should of known my food be cold after sitting this long
I ordered around 8:30 am (Order #dtcp6z). almost 9:36am still no food arrive. I call up your customer service and he told me that my order is for verification. I repeatedly told him that I didn't received any call from you! but instead of apologizing for the delay, your customer representative still insist that my order is for verification. I want a nice answer and just an apology instead. but I only received a "MAARTE" speaking words from your call center representative.
Almost every week I ordered and always suggesting to order from you because of your fast delivery service.
Until now, while doing this complaint, my order still not arrive!!
4 out of 5 orders is usually missing something..
They are rude when I call to complain they will mail me a coupon
It never happens
Store at homer Adams park way
I have complained about this site previously. They do not properly maintain (clean) the iced tea dispenser. Sometimes, their iced tea has a distinctly sour, spoiled smell and taste. I live on iced tea at home and know from experience that tea will "turn" after two days at room temp. I had followed up with this site's supervisor previously, who let me know their procedures & checklists specified daily cleaning. She also told me that on the days in question, their night shift had NOT cleaned the units. This morning's visit was at 0530 this morning just as they opened. I went thru the drive-thru. The tea was distinctly sour, spoiled! Clearly, the units had NOT been cleaned the entire Veteran's Day weekend! Otherwise, how could the iced tea have been so disgusting just at this morning opening? The local food service inspectors should audit their shift records and cite this McDonalds with a fine appropriate for the risk they have subjected their customers. An appropriate inspection placard should be posted.
My daughter had ordered food from the menu and had paid for it at the first window. When we got up to the next window to pick up the food, I decided I wanted a Diet Coke. The gal told me it would be $1.07, I handed her $1.10 (one dollar bill and two nickels). She dropped the change outside the window and told me she dropped it I kept my mouth shut and gave her and additional quarter. When she handed me the drink, it was not full (about two inches from the top. When I asked her to fill it up, she told me she couldn't that it was done automatically. Really, she couldn't top it off.
I am 67 years old and have never made a complaint before,but this whole experience is uncalled for (not a good customer service experence at all.
i went to get something to eat ordereds a 10 piece chicken nugget meal. got to my house and sat down to eat picked up a chicken nugget and bit into it and realized that i was biting downon a chicken bone. its not so much a big deal but i have a 6 year old who was sharing with me snd she would have ate it and choked on it and something where to happen.
On 11/7/18 about 9pm I went to the McDonald’s and ordered a McRib combo and this is what I got after setting at the first window for a while before pulling up to the second window to pay. Then they had an attitude because I pulled up. They folded the meat in half and placed in on a regular hamburger bun that was mashed and then half wrapped it.
I would like to make a complaint about one of your franchises that is located in Izmir/Turkey. It is the Ege Park shopping mall franchise, where i always order my Mcdonalds via an app called “yemek sepeti” . Today i ordered my double cheese, coke and fries are king size. The app gives 70 mins for delivery. So they did deliver my menu in 70 mins; however, it was really cold and the coke was the smallest size and halfway poured. I only live ten minutes walking distance away from this franchise. I wonder how it took to bring it 70 mins. Even though it did, it was such a shame for i did not get what i wanted. I believe that this franchise is a shame to Mcdonalds image. If you check the comments in the app, you can see everybody complains about their late delivery and reckless preparation. If any responsible reads this complaint, please audit this franchise. I did not appreciate getting wrong products while paying the king size cost.
I went to Mcdonalds 11.07 on and ordered 2ea egg mc muffin meals and the the receipt indicated a mcgridlel and a large sweet tea. I ordered 2 large unsweet teas.and they subs bacon egg & cheese biscuit. THEY ARE VERY UNATTINTIVE AND DONT LISTEN . THERE ORDER ACCURACY IS USALLy 99.9% incorrect THE STORE NUMBER IS 1750. THE ORDER NUMBER IS1389
Friendly complaint, Your coffee cups, the lids do not seal on the cup tight enough today 11/7/18. I stop to get a cup of coffee while taking a drink the lid popped off. This allowed the coffee to spill down my chest resulting in a very hot moment. I think your organization could design a better cup and lid, so this does not happen to any other of the McDonald's costumers.
Loyal concerned customer
4222 Carlisle road
I experienced for the first time at a McDonalds, the worst customer service and disrespectful young man, who proclaimed he is a manager, in my entire life. I have patronized the McDonalds on the corner of E Lincoln Highway and Trump Ave in Canton, Ohio ever since it opened. I stop for a sausage egg mcmuffin 5 days a week on my way to work. It is local in my neighborhood and I was glad to do business there. The ladies that typically wait on me are awesome and the nicest people you would like to meet. Right now the restaurant is under construction and only the drive thru is open. As of this morning 11/06/18, they have taken out the normal order stand. I pulled in between 7:45-8:00, after I voted, to get my breakfast sandwich. All I saw were more white barrier horses and a pile of dirt where the speaker was, so I pulled around thinking they were taking orders at the window. There happen to be a lady in front of me who wasn't paying attention to the cars front of, her more interested in her phone, so she delayed orders for about 6-7 minutes. I pulled up and the young man, black hair, black plastic framed glasses, black facial hair, tan sweater, white shirt under it, I wish I would have gotten his name. I went to give him my order...he said he couldn't take it and I would have to pull around and order at the speaker....I told him I did not see a speaker... he said it's out there go give my order there...I asked why he could take my order...he said he wasn't allowed and he was taking other orders...I told him to stop for a minute and take my order for an egg sausage mcmuffin...he told me no and to move, I told told him I was not going to pull back into a long line of cars he created by not simply taking my order....he said "not happening" I told him I came everyday and all the other ladies were so nice, why did he have such an attitude?.... he said "so other people come too" "no problem you can sit there, I have all day, I get off at 1:00" I asked to speak to the manager...he told me he was a manager and he was all I would get...I told him for a manger he does not know how to provide customer service and I wanted to speak to the older lady who manages most of the time during the morning....He said she wasn't there...I told him young man then we will have a stand off...after what seem like a couple more minutes...he finally said "what do you want" I told him, gave him my $3.00 cash, he wouldn't give me a receipt....I pulled up to the pick up window and told the regular girl who was there how he spoke to me and refused to take my order, she called the manager over, she was a younger girl, very sweet, she said she was a general manager, she apologized, told me breakfast was on her tomorrow, because she knew I come there every workday and she would speak to him...I was in tears by the time I explained to them what had transpired...I was weepy, on my 40 minute drive to work and didn't even eat it I was too upset, it really made a good morning into a not so pleasant one....I didn't expect a free breakfast, even though it was a kind gesture and I won't get it tomorrow either... I can tell you this, I will never return to that McDonalds, I will go out of my way to a competitor now and there are two more McDonalds on my way to work on the same roads...even though I like the girls who normally wait on me there...I have gotten wrong orders before or they have forgotten a part of my order, I never complained because mistakes do happen, but the people are nice and service is good, they always chat a few seconds while I wait for the line to move or my food to be ready...Somebody has missed the mark with that disrespectful young man, trying to make him a manager, he is better off working as maintenance where he does not have to interact with the people who keep your restaurant open.
So you know I pass this McDonalds on my way back home and looked for the speaker I missed that started this young man's ill behavior... I saw it sitting between the two barriers, same height as the barriers with a dirt pile behind it and hanging flat with the barriers was a piece of board with order here painted in orange on it, hanging perpendicular with the barrier...you have to swing out away from it as you approach and swing back in to get to the window...the way you come around the building if that sign isn't angled towards the front of the building you are not going to see it...I suspect I probably was not the only one who missed it....I know $15.00 a week is not much money to a corporate company, but it's a lot to me and if your ill-suited manager can't appreciate loyal business I will take it elsewhere.
my kids wanted French fries last night at about 830pm. I took them to the mcdonalds near the intersection of the joe prather and 31w in Radcliff ,ky.My daughter had won a free medium French fry from a visit on saterday morning. I tried the drive through and after waiting 5 min and not moving at all I pulled out of the drive through and went in. there was a small 3-4 line of folks ahead of me. I did my order on the computer in the lobby but still had to pay at the counter because of the free fry coupon from my daughter. the customers in front of me were mad their orders were taking so long. quite a few were complaining to the manager. I don't think she was taking the criticism very well. she in turn lashed out at the girl who was running the cash register. I could clearly hear the manager cuss the cashier . the cashier did cuss back after the manager inisiated the exchange. manager continued to berate the cashier , cashier said she had kids and needed her job . I also clearly heard the manager say I don't give a damn about your kids. I watched the manager who was trying to fill the gaps in her team to fill the orders. I watched the cashier take a few orders, handle complaints from folks walking up to the counter, take walk in complaints from un happy drive in customers with wrong orders. those two were working but not together. there were two other employees who might as well have been glued to one spot. didn't help anyone do anything. I think I saw the cashier quit and walk out. I was the last customer in the store and finally the manager asked me if I had been helped. I told her I was still waiting on my order. took her 30 seconds to get me two French fries. I entered the store at 830. I got my order at 857. normally I would have left too but this was like watching a slow train wreck. I kept the reicpt and have all the info from it. please review any security footage from that evening too.
order number 171
mcdonalds restaurant #27659
3120s dixie blvd
radcliff, ky 40160
looking forward to your reply
My husband and I recently moved to Florida and located a wonderful McDonalds on Lake Worth Fl. We have never any issues until today. There were separate table with about 20 teens. Not only were there disgusting tables but yelling and screaming. One teen even placed his food on our table and walked away. I politely asked him to remove it. Not one person or manager said a word or cleaned up any mess. I was appalled. The store # was 34868. Please help.
7578 Tahiti ln
Lake worth Fl 33467
Window employee not helful.when asked for condiments no ketchup.she said they had none.i said the whole restaurant' had none.no just her window.so do without.asked for unsweetened tea,got sweet. Fries cold.im extremely un happy
To whom it may concern,
This morning I went to McDonalds to get breakfast for my family. I was greeted nicely from the person at the drive thru and where I paid for my food. After I paid for my food I moved up to the next window to receive my food which was taking a long time to get. When the girl finally came to the window and gave me my bags with the food I asked her for another hash brown and tried to hand her money for it. She shouted to someone there real loud " HE WANTS A HASH BROWN ". She then tells me that I will have to come in and get it or go back in the long line of the drive thru and get it. I couldn't go in the store to get one because I had twisted my ankle yesterday and it hurt a lot and when I had explained it to her she said " I don't know what to tell you " and then closed the window and walked away. I did not go back in the drive thru because the line was real long and the road to go back in is dangerous. Is this how McDonalds train their employees to treat customers? I never ever had a problem with that store but today I felt that it was real rude for that person to treat me like that and that the person in charge that she was talking to should of let me buy another hash brown. Burger King is closer to my house. Thank you , David McGrain
Went in recently to the McDonalds at Madisonville Tx to eat breakfast. Ordered and tried to sit down and enjoy my food. The music was so loud and very inappropriate I had to leave. Said something to person behind the counter, she just gave me a "who cares" look and turned around and walked off. There were children present. This music should not have been heard by them.
Used mobile order. Paid for 2 extra chicken nuggets in Happy Meal for my autistic son and did not get them. The 4 I got were way overcooked as were his fries which were cold and chewy.
I stopped to buy dinner takeout at your Loudon, TN, location two days ago. The takeout line was full of cars and pickups, stretching around the back of the building, so I went inside to the counter. I found several people waiting for their order. There was a crew of two boys and three girls. None of them was doing anything of note. Hardly any activity was noticeable behind the counter.
I placed my order and waited. The fry cook had a single patty on the grill, which he passed to the girl assembling two sandwiches. These and two fries were bagged and given to a customer with “sorry for the long wait”. I saw nothing to justify any wait at all.
For the full time I was there, not a single patty was fried. It became immediately obvious that the bun toaster was controlling the output of product, and the buns were dropping very slowly. When one dropped, another was put in. The sandwich girl mostly stood around waiting for a bun to drop, then assembled another sandwich, and resumed waiting. The fry boy did nothing while I was there, not one thing to speed up product. He once walked over to drop a bun into the toaster, but not one thing else.
That toaster should have been dropping buns at a fast rate, given the number of customers waiting.
The boy who took my order wandered over the the french fry station, stirred them up a bit, then stood there absently scrapping the side of the warming bin for a minute, then wandered back. He did make two cones for a couple, but other than that, he did nothing to move product out the door.
The window girl had nothing to pass through the window. She make a coffee or two for the counter, but other than that, stood there waiting.
The fifth girl had the job of waiting with an open paper sack for sandwiches to arrive, which while I was there, perhaps eight or ten minutes, only happened twice. She then passed the bag to the window girl who put fries in, and passed the bag out the window. They processed two cars all the while I was there.
They all then resumed waiting for another bun to drop. And all us customers waited.
It was absolutely clear that this crew had no idea how to speed up production, no idea how to step in and help out.
But this is what was most upsetting. The bag girl was constantly regaling the crew with funny stories, which had herself in tears of laughter and was clearly distracting the other crew. She had her back to the counter the whole time, oblivious to us customers waiting there.
I finally had enough, and said loudly for the whole crew to hear that this was without doubt the most incompetent McDonald’s crew I had ever seen. No one was doing anything productive. They had customers waiting at the counter and the whole takeout line was full, and they clearly did not give a tinker’s damn. They had no idea how to work together to get product out the door.
Then the bag girl had the nerve to tell me that I had not been waiting long for my “one sandwich and fries”, so I shouldn’t complain. I responded that the manager should be made aware of this situation, upon which she declared “I am the manager”, as if that was something of pride.
I told her that if she was the manager, she was to blame for the terrible example she was setting for her crew, for their lack of training and their inability to move customers quickly.
Lest you think I caught them at an inopportune moment, the lady behind me thanked me for speaking up. She said, quote, “I eat here most days, and they are always like this”. Unquote.
You people might as well hang up a sign “If you have been waiting a long time, We. Don’t. Care.”
The food and service is great. But how do I enter my Trick Treat codes?
facebook video of store on john r road between 11 and 12 mile road in Madison height, shows completely filthy conditions of the store and there is a person walking around with a puppy, quit going to this store years ago and I live down the road...it's always dirty, they always get my order wrong and the management is rude and the caldeans that work there don't understand or speak very good english
Your store at the corner of Millbranch Rd and Winchester Rd in Memphis, TN is not being managed well. It used to be my favorite store. Now the service is slow, the orders are inaccurate and there are two bullet holes in the drive-through order kiosk. The kiosk looks scary and is a real turnoff. The service has changed in the last 6 months. The staff is completely different and they are doing a horrible job. Your prior staff worked well together, but none of those people are there now. Please check on your manager there. It is very disappointing how this store is representing McDonald's so poorly.
I and a friend went to McDonalds to eat. My frient wanted breakfast and I wanted a hamburger. I also had the latest coupon book from McDonalds
cbook-1007 WWOA V206 which showed a Free Big Mac next to a free biscuit breakfast sandwich. Problem solved, he would get his breakfast meal and I would get the Big Mac. When I ordered I was informed that hamburgers were not served until 10:30 which it almost was. I then had to order a breakfast item which I really didn't want to do. When The items were being served I ask the sales people why is the Big Mac being advertised on the The most important deal of the day page when it can't be served until 10:30? Very irritating!
On 10/21 at 2:53 pm I ordered 3 filet o fish w/ tomatoes and extra tartar and 1 leg fries. I clearly asked the manager of store 1255 to drop my fish fresh which she acknowledged and placed on receipt cook to order. The fish was obviously recooked, very hard and bitter. This cost 16.50 and was terrible. I don't normally write complaints but this was a I don't care attitude toward me and my request. This needs to be addressed ASAP.
I ate at a McDonalds south of Missula, Mt., Ended up with food poisoning. I have been sicker than a dog for two days, just getting better, and don't dare go very far from a bathroom. I wish there was a way to get compisated for last time and sickness, but I suppose I'll get a free bi mac or something. I called the so called coporate office and got to explane what happened to a phone answering service. No more big macs for me.
Visiting McDonald's in Dunkirk, Maryland on Oct. 17th I ordered two hot apple pies to go. After I got home one of the pies was Pumpkin and I hate
Pumpkin. Well I thought a small glitch in the system. Today on the way to work I ordered two apple pies again, well the same thing, one of the pies was pumpkin. The two boxes containing the pies were both marked APPLE. Someone boxing the pies is not paying attention,
I personally won’t wait on my self we have a store in Harrisonburg VA I have asked for someone to take my order they point at the self order congratulations you are now in the Walmart category I won’t go there a whopper is almost as good and they can still pay cashiers it’s a shame you think all you need is management
When ever I go to city center mall Doha McDonald's the 24 hours restaurant I Just leave very mad due to the bad attitude from the staff, last time I memorized the name of Bett she is veryyyyy impolite, they also used to serve me not fresh meal, and when I just request to check my food she just through it in the garbage front of me and I just used to leave the order and go. That's really very bad for the name of McDonald's as an international and known brand. I'm so mad because of that as it was not the first time. Please a gentle request to the management team to double check with their instructions
We were planning on having breakfast at McDonald's. We walked in at 10:08 am We waited in line for fifteen minutes. Only one cashier/order taker. We finally place our order, well we tried. My husband said he wanted the Big Breakfast. The manager said, "we are serving lunch now". The ads on television and the sign in the restaurant says BREAKFAST SERVED ALL DAY. People were waiting for coffee refills, they took care of them first.
So what am I missing here? We left . Extremely unhappy. We had breakfast at Tim Horton's.
No problem at all. Very disappointed at your place .Customers behind us, walked out with us!! Not very good, no wonder businesses are closing.
On Oct 14,2018 My wife and I went to McDonald on Rt.22 in Delmont after Church that we been doing for years, both of us are in the high 70ths. When we got their the place was locked and they had a sign on the door saying (Due to lack of employees we cannot let you in) and that you have to go through the drive through. If you had to use the Rest Room you were out of luck. Cars were lined up off of Rt. 22 coming in to McDonald and they did not know what was going on. Either shut the place down or get a Owner that knows how to run a restaurant. My wife was Head Manager at Kings Family Restaurant for 29 years and she said this is BULL.. There is a McDonald down in Murrysville but that is like 20 miles round trip from were I live. If you have one thing like this happen and the word will get out and make McDonald look bad. I would appreciate it if you would look into this matter and the owner. They would have been better off if they would have shut down the entire store till they got enough employees to run it. There been employees of this McDonald store that should never have been employ their. I live off of Rt.66 and my name is Thomas Kratofil I live at 303 Evergreen Ct. Export Pa. Phone Number 724-468-3744. Thank you for your time.
I ordered two number 3 combo meals double quarter pounders. My burgers was half cooked I happen to be eating the burger in the dark watching tv and noticed the color coat of the burger as well as the upset feeling I was getting on my stomach. I have pics of the burger and called back for a refund. My question is how are y'all going to accommodate me for my upset stomach and throwing up after consuming this burger. If I have to I will seek legal action with my paralegal.
I was at your strore in warren Michigan 14 mile an Ryan service sucks no Americans working it took over 10 minutes to get my food manger must be 15 yrs. old would not help she maid use your rich screen I’m color blind so a customer help me I’m looking into a lawyer!!!!!!!!!!!!!!
We are encouraged to tell about our visit (by wwwmcdvoice.com).. I do it after each visit and always use the validation code to receive free items. It takes my time, but I always use the coupons before they are declared invalid. The last three visits I have turned in the receipts with the validation code on them, still within the acceptable time frame. They did not honor them. Two of them were for BOGO egg mcmuffins and one was for coffee. What do you do for your customers, when they are lot treated fairly?
Went to McDonalds on 10/09/18 with my family. Ordered myself a double cheese burger and fries and coke. When I got my burger the cheese was not even melted and the meet looked dry. You could tell that the burger was cold. I talked to the manager (Monica) and told them if they can make me a new burger and all they did was heated up and gave it back to me with the cheese almost being liquefied. I return their burger back and told them to keep it and walked out. This happened at the McDonalds in El Paso, TX Store # 5581.
Don't know why they hire young kids that don't know how to provide customer service.
To whom it may concern I was at the McDonalds on 8400 Rosedale highway enjoying my favorites the chicken burger and the chicken mcnuggets and I saw a group of five vegetarians eating your food so I thought it would be a good idea to put real meat in your food if you agree please contact me back thank you
I ordered a spam and scrambled egg breakfast. It comes with rice! I asked them to keep the rice . I also ordered a large coffee and a yogurt parfait. I paid and they gave me the food. When I got home I noticed that they gave me egg and rice but no spam. I was so hungry I ate the egg then I took it back. I told them they had messed up my breakfast. They took the rice back but would only give me the spam they had not given to me. I asked them why they did not give me the egg cause they were the ones that messed up the order! I talked to the manager but she would only give me the two pieces of spam! I like eating the egg and spam together! The manager did not understand the concept that they messed up my order and should give me my whole breakfast back!! I didn’t accept the two pieces of spam cause I don’t like eating it without the egg!! So it was a huge time waster and I went away feeling cheated by the management! When t went back to the order taker admitted her finger slipped and that is why my order is messed up!!
I am unhappy about and plan to boycott McDonald's for trying to push out Customer staff relating to me at the front counter. The installation of and pushing kiosk order stations is not the personal character I expect and have come to enjoy in the past when I walk into any McDonald's nationwide.
I believe that this is an attempt to take more people out of the work force as well as it depersonalizes the ordering and eating experience in your local stores. I appreciate talking with an employee and I believe that there need to be fewer machines doing things people are capable of doing. I like the food McDonald's however, I will not continue to go to McDonald's if there cannot be personal employee service at the front counter.
One other comment; the hand cooked Quarter Pound Hamburger that was offered for a short time I really loved! I hope it might be offered on a regular basis or permanent basis. It really brings out the flavor so much more and is worth the money you charged for that service and fine food.
Thanks for listening.
September 17th, Store #12012 Northville Township
The store was nearly vacant at 4:49 in the afternoon, it should have been busy. The only two guests present complained that they had been there waiting for their orders for over 30 minutes. They said the service has declined steadily after the remodel. I ordered an ice cream sundae, which after 4 or 5 minutes I was handed the sundae, no peanuts, so I asked again for the peanut topping. The employee then went around the corner and then returned with the bag of chopped peanuts. This did not appear to be very efficient for the workers. Upon leaving the building, I realized the employee overfilled the container, not securing the lid, and ice cream and chocolate was oozing all down my hand and arm. I stood in the parking lot and ate what I could with it all over my hands and the parking lot. With no trash containers in view, I walked back into the store to throw the mess away and used the restrooms to wash my hands. Clearly something is wrong with this store!
Went through the drive through about 5.30pm 22/9/18, one car in front of me. Ordered cheese burger and a large cappuccino from Holden Hill SA. Received burger but told to wait in waiting bay for coffee but couldn't say how long the wait would be but told it would be wait. Waited for a while and gave up Paid for product didn't receive.
I love the SW salads, but his time the chicken seemed half the normal size and very dry.
There was so much lettuce and spinach it was like I was eating a plan lettuce salad.
It was horrible.
Resturant #13480 - 9/19/2018 - 5:30pm
The incompetence of your employees at the Arboretum shopping center store in Charlotte N.C. is staggering.Twice I've left the store because of (1)unreasonable delay when attempting to order and (2) an incredibly long wait ,along with 12 other cars in the drive through lane after placing an order.With no movement of the cars ahead of me I parked my vehicle and entered the store, Customers were waiting to be acknowledged,but were being ignored. There was one employee serving the drive thru,too busy to take orders from the customers inside the store. The only other employee present appeared to be the cook.A women and her daughter had waited so long that she requested that a fresh batch of french fries be prepared,not wanting to eat the fries that had been sitting for God knows how long. I received a surly response from the employee,telling me to get back in the drive thru and wait my turn. At this point I canceled my order. I will never frequent that establishment again. In fact I doubt I will ever eat at a McDonalds again . I rate my experience a negative 5 stars
It isn't worth the time nor the food to tolerate the rude dismissive service my party had to put with at Westloop McDonald's in Manhattan Kansas. The mornings you are treated with respect. But the incompetent staff of the evening made several people wait too long for their food, while those coming after them were given their food quickly. My guest was finally given 2 undone quarter pounders and the fudge sundae was melted as they left it on the warm counter too long while the rest of the order was being under cooked. (that is how stupid the staff is) I watched this and is when I went up to the clueless manager & told her 3 people were served & given their food AFTER my guest and another poor patient customer had ordered and had to wait and wait. I refused my cone, told her I wanted my money back and I was turning them in for their socializing with people instead of paying attention to their customers. Why in the world would we have to wait nearly 30 minutes for 2 hamburgers, a melted sundae so that the staff of McDonalds can socialize with the few people who came in they recognize? No respect for their customers, taking advantage of the politeness of paying customers. I will never recommend McDonalds to anyone who wants to come in for lunch or dinner. They gave other people their cones quickly after ordering, WE & another person were ignored and with the given the ice cream has melted? We paid for this garbage!???
Sat. Sept 8th I went to the McDonalds on rt 48 south in Centerville Ohio about 6:30 pm I ordered a hamburger, small fry, a cheeseburger, a quarter pounder with cheese and a large fry. Due to the long line behind me I did not check my order which I believe a customer should not have to due, and my order was not complete. They forgot to include the hamburger. I am not looking for a reimbursement, but I feel it is imperative that your employees check every order for accuracy before it is handed to the customer. Thank You
While pacing an order of a Mac and two large fries,I had to repeat myself 4 times Because your server SHERIFF Did not know WHAT A MAC IS The man was just rude, he informed me that he speaks 4 different languages but did not seem to know what a MAC to me as a customer this is unexeptable.this happed AT Queen and Javis Toronto. I will put the word out to all NOT TO EAT ORDER ANYTHING FROM THIS LOCATION UNTIL THIS MATTER IS CORRECTED. YOURS BRENDON LOUTH.
Went to the McDonalds in Southfield, Mi on Northwestern highway by 12 Mile and ordered a Bacon Smokehouse combo in the drive-thru. The attendant asked me if that was what I ordered and then still gave me the wrong sandwich. Got a plain chicken sandwich.
I called the store in central on hopper rd within 30 minutes and they said they had the new chx tenders. went down and they were out. for this store it's not the first time they just wanted you in and didn't have the product. mickki ds in central sucks.
I'm probably wasting my time. But, here goes. Customer # 253, time : 11:39am 9-6-18 ,Store # 2601, Monroe, NC 28110. I told the manager (Taych) the diet coke was out. I stood there for a response. So I said sir, what about the diet coke, he turned around and said with a very smart attitude, did you not hear what I said. I said you have not responded to me and let me know anything after standing here for 5 minutes or more. He turned around with an attitude and ignored me. People like that has no place in public work.
I expect a response in a timely manner, if not, I will put this whole experience on Face Book, and Twitter in capital letters McDonalds experience in Monroe, NC , Store #2601.
went into mc donalds in pleasant hill mo 64080 on 7 hi way
and order the two for five this was at 9:20 pm i was very hungry
hadent had anything to eat all day they take my order and while
i am waiteing for my food i nappened to look back were the food was
being made and notice that the person makeing my burger had one glove off
handleing my bugers with a bear hand he did us the the thongs to get the burger out of the hot tray but put them on the buns with his bear hand
so i ask for my money back and they gave it back but the guy kept comeing up until i left giveing me dirty looks
thatwas totally un called it not my fault he had a glove off doing his job and why would he have one on and one off
i told the front counter that i wanted my money and the reason and she told him to put on his glove and he did
but befor that he had served about four or five orders with no glove on bottom line i will never eat there again thats just to nasty for me
and as far as a rateing that place gets a big - 1000
I have been a Golden Arches fan since 1950. No more. My friend and I went in for iced coffee lattes. We did not want to use the kiosk so we went to the counter. After an extended wait, the manager finally noticed us and asked if we had been served. No. He instructed the male mopping the floor to take our order. He attempted to do so after he wiped his hands on his apron...hardly sanitary!! He was unable to place the order..after many questions..and called the manager over. After an argument and with much difficulty, the manager FINALLY succeeded. As we stepped away from the counter,the man behind us was also obviously irritated that he had a repeat his order for a hot fudge sundae twice. Since then, I have spoken to several other people who have had unpleasant experiences since then renovations and will take their business to Wendy's rather then to return there.
As for the new renovations, all the chrome, low counters, emptiness, kiosks, etc would be appealing...IF you were an ice cold robot. It is hardly warm, friendly, family oriented atmosphere that was the original appeal. I suppose the next move will be to redesign the McDonald clown as a robot
McDonalds, Seguin, Texas.
First the young girl that took my order had the attitude she could care less about my order. Second even with the cashier she could not count my change back. Third after waiting 20 minutes for my order and not receiving it I decided to ask for my refund. Which I received. The Seguin McDonalds needs a better manager!
Hello to all I hope this complaints reaches you of right mind body and soul. However I experienced an encounter in one of your locations in Elizabeth by Division and Trumble Street that disturbed me. The manager during the graveyard shift refused to give me his name for this complaint after I complained about his credit card machine being down repeatedly during these hours forcing people to use cash from atm inside. In addition, it was reported that this store refused to grant a receipt for purchases made in cash. This led me to believe theft of money is going on during these hours. The Police were called but took some time to respond so I was forced to leave and go to work. The manager even refused to give me my order of Sausage mcgriddle, after mistakingly giving me the bacon mcgriddle. As a result, he refunded my money and refused to serve me my correct order. Another employee got involved by calling names as I video taped his actions.
I went to mcdonalds at 330 today and ordered chicken tenders he told me they were out of them and would not have any till tomorrow how can a multi million dollar business be out of a product at 330 in the afternoon we have some bad management or something I don't understand please explain. the location is at us 42 prospect at timber ridge dr 40059 there is no excuse I was really pissed
I went through the drive-thru yesterday and ordered 2 other breakfast items and an egg McMuffin with no meat. I looked in the bag when I received my food, saw 3 items, and saw that one had the white sticker on the wrapper, so I drove away, believing my special order was correctly handled. When I got home and unwrapped it, however, my egg McMuffin (correctly) did not have meat, but also DID NOT HAVE ANY EGG. It was an English muffin with a slice of cheese. That's all. The sticker on it said no sausage. It did not say to hold the egg. This menu item I order ALL THE TIME at that restaurant (and receive correctly most of the time) because it is my favorite item, went out missing the key ingredient: The egg. The other menu items were correct.
This was the restaurant at 5400 West Broadway in Crystal MN. The receipt is almost useless because there was hardly any ink in the register, so I can't be sure, but it looks like it might be store number 581, or perhaps 531. I couldn't make out the phone number because the receipt was so light, so I had to google the phone number. I called the restaurant twice and it just rang and rang; I never got to speak to anyone so it was never resolved. This was not during lunch or dinner rush, this was 2:30 in the afternoon. It was a very frustrating experience.
McDonalds here is getting worst as time goes by. First I was buying quarter-pounders then they are now letting not cook all the way. I call them had to take it back to them and was told they are suppose to leave then a little bloody the Corp told them they stated. Now tonight I went and bought fries and guess what they are pinching the cup to give us a lot less but for the same money. First time I was told to bring back the quarter pounder and which I did and they give me another one just as bloody as the first. I had to drive all the way back there just to get a bloody burger again when I call they said they could not return my money but could exchange it for another. I waste to much gas running back and forth just to get a bloody burger again. I believe the next step will be to report it to a higher office.
I am a very upset customer with McDonalds (2) locations i visited last
Night was very unprofessional and I will never visit those locations
Again the McDonalds on Illinois let us sit in the drive thru for 20 minutes
Only to tell us they ran out of hamburger they only had chicken, now that
Is all well and good it happens but no one came out side to announce it
They just let the lines pile up we ended up leaving and once we left we seen
Two employees coming from behind the bushes smoking weed, we then left and
went to the McDonalds on 35 and Keist it was worst all of the employees were sitting
Around talking from what we could see inside and the lines were piled up and once we finally
Got to the intercom we were then told they were out of one item we wanted so we
proceeds to order the remaining food and we stayed in line 15 min one person order a big order
So instead of them telling him to go park we had to wait and once i
Got to finally get my order the fries were threw in the bag and cold they were not in the
Holder they were just in the bottom of the bag and cold i got a soda that i did not order
And the clerk asked me several time my order saying very rudely i just got here. I am here to say I will never go to either one of those location again.
Today 8/18/2018, I came today to speak with the General Manager Mrs. Sonja of Day Shift, my daughter works there and they always having words, so I took her to talk to the General Manager, since she the only one my daughter having problem with, I asked her to come outside to have a conversion, after we talked, she didn't know that I had came in the Store behind her, everything we talked about outside she came in and was telling the other staff, that my daughter is a grown woman but she got her mother to come up her questioning me, and was repeating everything to them.
There have been many time she had words with other employee, she unprofessional, messy, and very childish, and very petty, how can you manage a store if your employees have to fuss and curse you out, then she will take the person off schedule for two week because they voice their opinion of how she do things there.
Signe is a very hard worker and she always come to work when they call her to come, but this Sonja is the only one she have problem with, today the night manager even call Signe to come back to work, after Sonja sent her home around lunch time, just because she questioning her.
I witness a shift leader berating an employee in front of customers of and her co-workers for no apparent reason. His name is Antwain Cunningham at the Mcdonalds on West Franklin Blvd Gastonia, NC. This is the second time in this Mcdonalds I have witnessed his behavior. If he is in management and behaving that way I will stop bringing my family and tell my friends not to bring their families either. He was out of control cursing, swearing. In my opinion, I think he is power happy and should not be employed until his attitude is adjusted. The management team there
must really be desperate if they allow him to continue to work. I was so intrigued I asked other employees about him and they said he has curse them and their parents. Mcdonalds surely you can do better. I own a small business and if I were to talk to my workers in front of my customers that way I'm sure my business would suffer.
When the alleged give away of the Big Mac coins was announced I went to 4 McDonalds in my area starting at 11 Am. I was told by all 4 stores that they were sold out. Very strange all 4 sold out 1/2 hour after the minimum start of being able to buy them at 10:30 as before that only breakfast was sold.. Found out by employees that assistant Managers and store managers were not issuing coins and holding them back to sell on ebay or trade for cash under the table. Found on ebay over 1,100 listings for MC Donalds coins. What the employees told me was absolutely true
McDonalds Complaint, 17 Aug 18
On 17 Aug 18, I walked into the McDonalds’s N. 15635 on John Young Blvd in Orlando FL to order a meal. I ask the attendant if they offered military discounts and she did not know so she asked the manager (Shawanda?) and she offered a 10% discount. I asked for my free Friday med fry and she did not know how to do that and asked the manager. She ended up canceling my order and reentering it. She said to place my on phone bar code into the reader. I tried to bring it up and it would not allow me to bring up the free fry code. It kept telling me to relog in. I did about five times and then tried to reset my pass word. The app asked if I wanted to reset my password to log in. I tapped on it and it dropped me into a loop and would not allow me to log in. I asked the manager what I should do to get my free fries and she said to enter in the barcode for the scanner. I explained the app would not allow me to do that and asked her what to do. After her telling me and me reexplaining it several times, she out of frustration provided the free medium fries. When she printed off the receipt, I noticed I did not get the discount anymore and pointed it out. She said I did not get the 10% discount anymore because she gave me the free medium fries. She then provided my hot fudge Sunday and I had to ask for a spoon and nuts.
When I went up to ask for the spoon and nuts there were two others having the same problems and received the same response (it is the customers problem and/or corporate).
I was not impressed with her problem solving skills and lack of knowledge of customer relations.
I provide this to correct a number of issues identified so other customers do not have the same negative experience.
4630 S. Kirkman Road, #416
Orlando, FL 32811
This morning I ordered a sausage n egg a bacon n egg muffin with a hot chocolate from the drive thru I was about 1 minute up the road when I started eating the bacon n egg which wasn't very hot to start with but still continued to eat it anyway when half way through it I felt a crunch of a piece of egg shell and immediately with discuss spat it out the window and then proceeded to turn around and go back to complain about my finding and when speaking to the manager that was there about it he asked if I had brought it back with me I said no I hadn't as I instantly spat it out the window where he explained back to me that without proof he cant do anything about it so I queried him about that if I did bring it back that he was actually going to physically sift through some chewed up food that I had already crushed in between my teeth as proof I think not and as I looked to me he was in a bit of a hurry to go home and in my view was very rude about the whole situation so before I lost my temper with this manager I left disgusted with the whole experience hence why I am now putting this complaint in which has put a real shitter on the start of my day other than that the service from the girls was always a pleasant experience as I frequent that store regularly , thank you R Ford
I applied for employment on August 10, 2018, I understand for reasons unknown to me that I was not hired, The problem is that I called to find out if a decision had been made since I went to an interview, Lilibeth the Manager said that I was not hired because I was a felon! I said what! I just graduated high school and I'm going to college and to be told I was a felon, over the phone really distrubed me, I was shocked, and hurt! Did she say this because I am a young Black American, was it because the way I look, I just don't understand why! I can't understand why she would say that to me over the phone. I have NEVER been arrested or in any trouble, because of this I will NEVER eat at or go to the McDonalds located at 6150 South Dixie Highway store number 792, I would like for someone to contact me about your policy and why the Manager would treat me like this, I can be contacted at 7863469714 and email Tilisab35@yahoo.com
I went into the McDonald's in holly springs and couldn't believe what I witness. I don't know what the circumstances were, but a manager called an employee the devil... Not in jest, but to be mean... The employer!looked like she wanted to cry it hurt her feelings... And it was bullying... I left... I hate that I left before getting names... I was just so angry
I have the worst experience at Mcdonalds on Broadway Drive; in Hattiesburg MS every time I visit that location! There is a manager ; young African American female, that is so rude and disrespectful! I ordered and was asked to go to a space labeled #2; after sitting for 15 minutes; she comes out and ask for my receipt; and then begins to tell me that my order was given to another vehicle; I just told her to refund me. After following her into the establishment ; she proceeds to get loud; and be very unprofessional; and gives me an amount not equal to the amount tendered. I paid $20.11 and she attempted to give me a little over $18 back which was the amount before taxes were added! This location is HORRIBLE! There are too many "kids" working there that clearly knows nothing about customer service! It is so sad when people have to drive 20 mins out of their way to get McDs; because that location sucks
i asked if i could have my big mac off the grill and the manger was rude and told me why did i say anything and told me i was not getting hot fries i got my money back
While I understand that the majority of the business at your outlets is through your drive-throughs, as long as you have inside dining it seems that as long as you continue inside service, it should actually be SERVICE.
I also realize that the training of two trainees contributed to this morning's lack of service. When I entered your establishment, there was one customer ahead of me who had apparently had difficulty getting her order read from her phone, the kiosk, or something--anyway there were three people attempting to straighten her order out to no avail. The shift manager then came to help and after a while got it kind of straightened out?? and then proceeded to take the orders of two employees at the second register while the trainee took my order at the original register and gave me a ticket. Meanwhile I believe two, if not three individuals were involved trying to get the order ahead of me done not sure what the problem as it wasn't a huge order--a little over $6 I believe--mass confusion--finally after a total of about seventeen minutes I simply asked for a refund and left--the manager was very apologetic but I felt that I had been more than adequately patient.
Perhaps you should simply discontinue inside service.
I made a complaint to Corperate already. I ate at the McDonalds in southpoint ohio at the Wal-Mart and I got sick the next day I thought at first I had the flu so I stayed in bed for two weeks then I started showing signs of hep a so I went to the hospital and they told me I did so I reported it to McDonalds Corperate I was there with my girlfriend it was on the 15 of July she returned her food cause she took a bite of her burger and it was still bleeding I had already ate mine and I don't eat out a lot so I know it came from there the store is dirty.. Your insurance company called me took all my info which is American family insurance the claim number is 00225242737. I have a lawyer looking into it... The lady I talked to is trying to close the case cause she says that I wouldn't have had hep a symptoms the next day she don't understand cause I got sick from the food the hep a symptoms showed up two weeks later when my pee turned reddish and my poo looked like clay so I am right and if this is how McDonalds and their Insurance agents treat people that's messed up I know where I got it and I'm not going to drop it this shit could mess up my liver for life and who knows when or if it will leave my system I read up on it and everyone is different..and I will drag McDonalds threw the mud if you all disregard my case I will YouTube it ill stand in front of any of your stores with a sign I really don't care I just know this is messed up and if this is the way McDonalds treats there costumers that meased up and the world will know I will make it my life goal you can bank on that no threats I promise..... 304-962-0518
Went to the Mc Donald’s (#21597- 8937 Rancho Del Reno 34655 hard to read receipt could use ink in machine) and ordered 4 bacon egg n cheese biscuits. And then proceed to go home , which is about 4 minuets from there. When I got home and took the sandwich’s out of the bag and unwrapped them, the biscuits were hard . Not just slightly hard, I mean HARD. I have gotten breakfast sandwiches numerous times before and never had a problem. I was just wondering if any biscuits left over at the end of the day was used the followering day. Thank you for taking the time to read my complaint.
waited in line for almost 8 mins after ordering. Was there a total of 14 mins drive thru. Ordered what I order every other day... Large coke light ice and sausage and cheese mcmuffin.... no egg as I have reactions with egg. I didn't even pay attention to receipt, as I deal with same lady in morning and was just chatty... plus in a time crunch to get to work on time. got to work, was in my morning meeting came out to eat- egg on sandwich... check my bank account almost $5 taken out... my total is always 2.37 so I know I was charged for a sandwich I always so no egg on. Not happy. Now I cant eat till dinner tonight.
Carlton center- The service is poor ,orders take long and they don't provide straws ,serviettes and ketchup for take away orders. And don't know how to handle pick hours and towards months end.
the mcdonalds in sun valley Nevada sucks and the workers don't listen to what the customers want every time I go through drive thru I tell them ice tea with lots of ice and I get the tea and no ice get workers in there that don't have their heads up their asses are you may lose a lot of customers I rate you at no stars
Piss poor service. I went to mcdonalds in sand city California and waited more than 40 minutes for my order. One staff member kept calling for order #268. He kept calling it so I went to the counter and asked if the order was mine and was told by the shift manager Lana that "it was still in the oven and it will be a few minutes for your order. Lana said the customer for order 268 must be in the rest room. I went and looked and I was still the only customer in the building. I was called to the counter for a bag of apple pies. I asked where is my order and they said that it was the order #268 that they kept calling. I am furious beyond imagination at the total ineptness of the people that are representing your brand/store. Sum total of my time spent was more than an hour. I asked for a refund and left the cold food with them. There was more ineptness because she did not give me the 2.99 for the apple pies that I left there. I am not going to end this until these two people are reprimanded. The names are Mgr? Lana, and the person Harold who took my order and did not even check to see whether it was my order, when asked about the order he shrugged and that was it!!!!!!!!!!!!!
I will pursue this until my satisfaction is met. I am now on my way to Jack in the box to buy there. This episode is absolutely untenable and inexcusable.
At my consultant fee of $102.00 an hour I will have by the time I go to Jack in the box and back will have been 240.00 dollars. I would if possible like to speak to headquarters concerning this horrendous service.
Gregg Carter (831-747-1664)
p.s. while I was waiting for my order she had the gall to be at the counter eating a hamburger instead of attending to her customers orders.
I ordered a cheese burer with no catchup and still got burgers with catchup
I placed an order on mobile app. When I reached the McDonald's at 875 Garrison Ave, Bronx, NY 10474. I informed the cashier that I was there to pick up my order. She stated you have to check in. I showed her the app stating that they see me at the location. She said you have to check in. When I tried to check in the app showed that there was no internet connection. I explained that to her. She said, "oh well you have to purchase the order again." I said, why when the money was already deducted from my checking account. She proceeded to take orders from other people like I was not standing there. Eventually, she said to cancel the other order. I explained that I do not know how to do this can you guide me. She stated, "I don't know how to do it." I ask to speak to the manager. She said, "I am the manager." I ask for the number to corporate office. She said, "look on your phone." At that point, I was very disappointed with the services I received from someone that has the title of manager. I went outside and contacted a mobile team representative. The representative told me to re-install the app to my phone and the order should erase. I went back inside and waited to be serviced and the manager that was taking the orders had disappeared. There was no one standing there to take orders. I said to the worker that was handling the food, is anyone coming to take my order. She stopped what she was doing and came to help me. I feel that I paid double for my breakfast. I feel that I wasted time when I was due at work. I am very unhappy with this location. Every time there is always an issue. I had two previous events where I used my card to purchase food and someone obtained my information and spend $49.00 in food and then proceeded to make other purchases at order merchants. Also, I used my credit card there and was told it decline. I went back to the job to get my other credit card and to obtain cash, just in case. My card was declined again. The same manager decided to say, "oh the credit card machine does not work." This is my fault for going back and patronizing this establishment because the service there is horrible and the employees lack proper training in customer service. I do not have money to give away!!!!!
I ordered food at the drive thru window . when I went to the window to get my order the young lady started handing me the wrong drinks. I told her I didn't order the items given. she had to ask for my receipt. after looking at my order. I was told she gave my order to the car in front of me. told me to pull ahead and wait while they had to make my whole order. this took at least 20 minutes. I was not given a sorry or anything such, not even an offer for a free drink or sandwhich.
very disappointed , my family uses Mcdonald's several times a week. never had any complaints. an apology could have at least been given.
The McDonald's I went to tonight I had ordered a buttermilk sandwich and when I got home to eat it, it tasted like it was not cooked fully and had to end up throwing the whole sandwich away. I refuse to return to that McDonald's location since this is not the first incident like this and I'm tired of wasting my money on something that I have to throw away and the company will not compensate without having to waste gas to return to the same location.
The service is GREAT ..The burger was raw in the middle and I did not see it untill I had eaten half. brought it back to the. counter. The manager in charge,looked at the meat and agreed. She replaced it. Second one was raw in the middle. She informed me the kind of the meat has been changed recently and when heated up to temperature, it kills all bacteria in the meat. Needless to say, I had an upset stomach all evening. I won't be ordering hamburgers again, and passing the word onto my family.
Just been to MacDonalds in Colchester Stanway . Was told that i cant go though drive on my mobility scooter as i cant get into store with scooter. The lady was laughing at me .
This is not the way to treat customers and will be getting some legal advice about this . Macdonalds are discriminate against people with disability's
Went to macdonalds on commerce ave in Lagrange Ga I advised the woman over the drive threw speaker that the dinner side was not lit up just the breakfast side and she said theres nothing I can do about that so I took my business else where....
McDonald’s advertises free fry Friday with the app then when I visit the store here in elizabethton, Tennessee today at 4:30 pm I order 4 cheeseburger 2 large fries and the Friday free fry... I pull up to the window and the girl taking money informs me she has no idea what the free Friday is... so..... I just buy the 2 lg fries and 4 Cb.. pick up my food at the next window and drive 3minutes to my house from McDonald’s we get home sit down to eat and the burger is as old as I am, the fries are cold... I’m not happy at all..
i recive the worst service my oder was wrong and i wanted them to fix and they said they dont have to very rude
tried to go into the store and the front door is locked (7:46am)but they are taking orders in the drive thru.i went to the window and told the manager and she just looked at me like I was crazy and left the window...
I have been to this mcdonalds a lot and always so slow as needing help I assume. tonight long time to wait on in drive thru and then got cold fries again as I knew that upon leaving but the line too long to go back. . had enough of this mcdonalds. one car pulle d out from waiting. . went ahead and ate now stomach upset. #34778 .1480 hillcrest ave. springfield, oh 45503 7/26/18 1007 pm. order 63.
Was in drive through line, cars all over the place no one was taking people's order some left I went inside to order a hot fudge sundae and after waiting 10 minutes was told no hot fudge. Finally got my money back.
Help all over the place but not paying attention to their job.
THIS WAS ON NORTHPORT DRIVE MADISON WI?
That place should be shut down or a manager who knows how to manage go in there and clean up staff and place. No one is in uniform and they saunter in and out as they please. Will never go back.
Should be a 0 on your rating scale.
I am very upset that the last three big mac I have ordered were very dried why have you cut back on sauce that what makes the Big MAC so good please if you have to cut back on something don't put so much lettuce big macers love the sauce now all you have is a plain burger thank you Connie
on 24th july 2018 around 12.30 pm central time i went to mcdonald on exit 11 on I 85. north of montgomery..AL. four stupid cashier were talking and enjoying gossip and myself going from one cash register to another..they dont care about f. customer.i waited for few min. watching this idiot talking loudly on business premises busy with one customer. WHY THEY care for customer..After close to five min. one cashier came and took my order.
Then my wife gave order and the cashier charge close to four dollar. No meat in sandwitch only bread , one cheese and tomato ..Vow four dollar u bastard are f. Worst than beggers..?????? Shame on the whole F. MCDONALD CHAIN.?????
HER order came without f. cheese.,.Lucky she open in front of cashier and the lady cashier told cook to prepared again. NEVER EVER ENTER IN F. MCDONALD in LIFE.. what a f.. MCDONALD IS ??????. FIRE ALL STUPID BLACK IDIOT ASS doing nothing and taking paycheck. Go and see the video....
I was accused of "racial slur" and trespassed from McDonald's. I'm an old Hispanic male with Indian Indigenous blood. I have never ever been a racist. A week before the trespass notice. The African American lady named " Diedre Edwards" was going to give me a contaminated Chicken Sandwich. I physically saw her use a dirty glove to make my sandwich and I asked for my money back. I also filed a complaint with McDonald's. On 7/23/2018, I was notified by Ms. Edwards that she was calling police and that I can no longer come to this McDonald's and she said all of this with anger and furry. I was humiliated and now have a record for what? being a racist? I have never in my life have been or will be a racist. I don't care if Ms. Edwards is African American or blue or yellow I could care less. I care that that her hygiene and dirty nasty manners. She tried to kill me with a contaminated Chicken sandwich. This McDonald's is located at 3199 SW Port Saint Lucie Blvd, Port Saint Lucie FL, 34953.
Called Customer service line 1-800-244-6227 was on hold over 10 mins hung up. The Only McDonalds in my town,m store #6306 is getting unbearable. I eat every morning sometimes 2 times, but after today can't take it. For three days the sausage mcmuffin was so dry a child got choked on it. I realized that the muffin was out of package not toasted with semi cold sausage and given to us. I finally spoke to manager Jane, said her GM Manager Angel, told them to serve them that way cause the TOASTER was broke oh my goodness that is too much to even imagiine. I waited in drive up line for 20 mins and there was only 4 cars. Hashbrowns was cold. This is the worst service and food ever. Was told by a former employee and not out of spite, that the health dept would close them down how nasty the kitchen is. WHAT IS GOING ON????
7/24/18 @10:30pm, in Round Lake IL (Rollins & Hainesville Rd). I was at this drive thru McDonald’s location to get a large coke with no ice ($1.08). There was about 3 cars in front of me. As I got up to pay, the girl was about to hand me a frap & said $31. I said it was a large coke no ice. She said it wasn’t on the list order. When she got my order ready, I saw her get it. It disgusted me. The automated drink poured in the cup, she then added I believe with her bare hands to put some ice in it. Then she realized no ice so she tried to get it out, then took a cap to get the ice out. Then she got a put some coke in & poured in my cup. She gave me the cup dirty with coke around the outside. She didn’t even wipe off so I had to ask for a napkin. I should’ve told her to get me a new one but it was late & I was tired to. This is at least the 5th incident that something simple as an order they can get it wrong. Last year I ordered a 6 piece nugget happy meal for my daughter for lunch. Came home & they put a chocolate chip cookie in the nugget box instead of the nuggets. This is the last time I will ever go to this McDonlad’s again! I’d rather drive a little further with better service than this unsanitary, untrained teenage employees who don’t care about service. She & this over teenage boy seem to be flirting with each other as well while taking messing people’s orders in the mean time. I need to at least tell you guys this to do something about training these teenage kids or a serious manager older to keep an eye out.
Gone to this Mcdonalds many times. Store #6150, Milford CT. Tonight was the worst experience I ever had. Went through Drive-thru. Placed my order at 10:19 for two items. Told to pull over and the food would be brought out. Sat at window 5 minutes. The food was not brought out to me until 10:35 plus. Not acceptable.
Ate food on my way home from work. Order was wrong! Got a sausage McMuffin and bacon, egg cheese biscuit (wrong). I ordered the McMuffin and a McGriddle. Only ordered 2 items and they got it wrong. Took over 16 minutes to get the food. They weren't that busy!
received only a third of my fries and they were cold cold cold. was charged double and had to argue to get money back.. should i go on.. my grand daughter got about half her fries n were just as cold. probably never going back. took me eight years to try ur junk since the last time u pissed me off. u cannot call yourself a restaurant, maybe a fake one.
I went to the McDoanld's at 3245 W. North Ave. bought 25.00 worth of food guess what happen with the credit card I gave. Decline I gave another 3 other credit card all decline. go to Burger King down the same street MY GOD The first card I gave at McDonld that was decline WORKED !!!!!!!
Please everytime I go there there always problems...either they leave off sandwichs or something....I live close by but I think that Burger King does a better job !! I KNOW YOU DON"T CARE !!!!!! GUESS WHAT I DON"T EITHER FOR YOUR STORE ON 3245 W> NORTH AVE EITHER !!!!
I have to be at work at certain time in the evening, I send my surveys every night about my complaints. It takes 10 minutes or better for service in the drive thru at store number 10938. Last night I had to go in to get my order after ordering outside speaker and there was one person working the front line. Poor guy can't blame him when I came out the same seven cars still in line, also I keep telling in my surveys it goes a lot faster when they use both windows. The line person taking the money has to walk over to the front counter register pay and then back to customer with change than get the order, also the counter line window receipts have been getting where you can't read the print I ask for that to be fixed for over two months. The 1st window receipt looks great every time. The management has told me several time it's been resolved works great that night then back to always.
It's just not working for my working with the local management there, and I use this McDonalds day and night because it's close, only have this problem at night between 9-10 P.M. Hope this correspondence helps me thanks for listening love those cheese burgers. Jeff Lewis email@example.com
I went through the drive through and ordered 2 double quarter pounders sandwich only. A single quarter pounder xtra pickles xtra onion meal with
and ex large unsweet ice tea. Repeated my order 3 times, got to the window, asked for her to repeat the order she said 3 quarter pounder meals
I said no and repeated my order again.
got to the window to pick it up it was wrong they called the manager the manager asked to see my receipt I gave him my receipt told him what my order was suppose to be and said look just give me my money back and I'll go elsewhere, He said well this is what I can do for you ,,,,, we never got
to the end of the conversation as I said this is not what I ordered just keep you're hamburgers and give me my money back as I had things in the car
that were melting he got all indignant and and walked away all in a huff- so here's the deal this is the 3rd time in 3 weeks that I ordered and not once was the order correct, this happened at 35773,2315
Market Place Drive, Maryville, TN 37802 phone number 865 982 7880 - July 20th 2018 at 3:45 pm can I blame the staff? well sure but in reality It's poor management policy, poor training., a lack of customer service a lack of taking pride in what they are doing and the manager on duty at that store needs to be demoted if not fired, This order came to $16.75
poorchanges are made service at the Granville ny store. seems like my orders are always getting fed up pay for and do not receive all I paid for. this store has teenagers who value their social lives more than doing their jobs.I.am fed up with getting short end of my orders getting messed up 12 times in 3 years. I will not go back to this store or any other stores until
I ordered an ice cream cone from your Perry store just now and after I left driving down the road the cone was flat . Flat as in taste flat. And had a soggy rubbery texture about it. I can't find the store number when searching so I made the complaint here . Maybe let them know their cones suk. At 1.30 for an ice cream you get to hear it . Thanks
I ordered a quarter pounder and my wife ordered chicken nuggets. Her nuggets were raw and disgusting and my burger was soggy and had a 20 inch hair in the middle of it which I discovered the hard way through choking and pulling half the length out of my throat with food still attached. The other half was still anchored inside the burger. I showed the contamination and demanded my money back and they said it was against company policy. Against company policy to return my money that I paid for them contaminating and undercooking my dinner. Unbelievable.
I had a doctors appointment in Smithtown, NY this morning. On my way to work I went through the drive-thru in the Saint James, NY location (8:29 a.m.). I purchased the new donut sticks. After I drove away, I open the package and found the sticks to be overcooked, hard and if they ever had cinnamon/sugar on them, it was gone. I could not turn back because I was on my way to work. I thereafter stopped at your Manorville, NY (9:10 a.m.) location because it was on my way to work. I explained to them what had happened and they told me I had to drive 45 minutes back to Smithtown, NY or call them because there was nothing the Manorville, NY location could do for me. I was only looking for them to exchange the product with had a total of $2.05 with tax. I told them just to throw them away. I realize that each location is independently owned, but as a corporation I feel they could have exchanged the defective/overcooked product. I know one customer does not mean anything to you, but I will no longer purchase from any McDonalds location.
Today 3/9/19 at11:04 am the wife and I puchased two saugage breakfast meals and ordered them eith white cheese and egg whites. when we recieved the orders they did have white cheese but they both had whole eggs on them.this took place at store no.13829. that being said we also ordere two cups of coffee and when we were finally able to drink said coffee it turned out that one cup was a fourth of the way full of coffee grounds. No wonder ittasted bitter. The manager did apollogize for the egg fiasco and was probably unaware of the coffee issue for we did not discover the grounds untill after leaving the store. Why is it that we were not informed of the no egg white policy untill after recieving our meals and why did some body dump coffee grounds in our cups? I feel this is very digracefull and some one needs talked about these issues. Thank You. David Lane
I understand that you are trying to serve better food by making fresh food as it's ordered, but in doing that the workers are not making sure they are giving the best quality of food. Today not only did I have to wait in line for a while in drive thru, but when I got back with my lunch I bite into my burger to find that at best it was only half cooked. I think there has to be a happy medium of getting fast food fast and hot, but also making sure it's cooked properly.
You ask why I didn't take it back....because my lunch break wasn't long enough to wait for another burger to be prepared by them.
I can't express how disappointing it is when they tell you that you can't have orange juice in the morning because the machine is down or the ice cream machine is down in the afternoon.
Thank you for allowing me to vent my complaint with you.
please note that I was not happy with the service from Olifansfontein Mcdonald in Tembisa I waited almost an hour to receive my order.
I reaceved my order and went home when I open I was wasn't happy with the food its like they gave me for free please see the below attached file for more details you can contact me on 063 508 1329 and the cashier name is Moroane C order number:1950.
The Hash Browns are always awefull , Taste like Fish(like never change the Grease) , ugly. Just very Rare to get a fresh Hashbrown(Mcdonalds Montgomery Village MD) at any time, maybe it is just me, bad luck???..?? Unless you wait for them to cook fresh. 10 more Minn. wait. Just wish there was another option for the Breakfast meals. I have Boycott m'c D's since i got sick on only 1- 1/2 hashbrowns . Also, $5 for a breakfast sandwitch(which i really like) is just to Much, the Meal is about .60 more. So i am out!
in the last 2 weeks i have stop at mcdonalds#3320 and 3 out of the 4 times i ordered meals with large coffee and told them specifically NO SUGAR and they have put sugar in my coffee and the 4 th time i asked whether there was sugar in it and she said yes and then replaced it . I am diabetic ...NOW either it gets rectified quickly or i find Burger King as a good alternative. When you say NO SUGAR is that too hard to understand ? i tried to call them personally but their phone number is not recognized ..Probably i am not the only person with a problem. It can happen once in a while but when you say NO SUGAR and you get to work and take asip and it issweet as hell ...NOT ACCEPTABLE
Today March 6, 2019 my wife and I went to your restaurant in Altus ok. We ordered two mushroom swiss burgers. Every place I've gone to for mushroom swiss burger the burgers have mushroom and swiss cheese. The ones that were given to us had old mushroom onion fries and bacon. The name on the menu is deceiving. A mushroom swiss burger is just that not that other ingredients. I was extremely disappointed.
I will start by saying that I would like to have given 0 stars but there is no option!
I and my family passed some street kids on our way to 7 Seas shopping mall in Vadodara, India, and as we entered the mall we stopped at the McDonalds ice cream kiosk just inside the entry to buy an ice cream ice for those poor street kids on what was an incredibly hot day. The kids themselves were not anywhere near McDonalds or the building, as after the pavement there are a large number of steps into the shopping mall, security etc.
My husband had a quick errand to run so he gave me Rs 500 to buy the ice creams but when we approached McDonalds ice cream kiosk the member of staff there actively prevented us from buying the ice creams for the street kids. She said she didn't have any change so couldn't serve us. I thought that was really strange as Rs 500 is a small amount and this is McDonalds in a shopping mall, how could she possibly not have change of such a small amount! I was very dubious about her story and as we stood waiting for my husband we noticed lots of shoppers going over to McDonalds to buy themselves ice creams and the member of staff was handing all of them change with no difficulty. Her story simply didn't make sense.
My husband soon returned and asked if we had finished giving out the ice creams. We told him that we hadn't even started as we had been told by McDonalds staff that they didn't have any change. My husband looked incredulous, he said there is no way that is possible and we walked over to the McDonalds ice cream kiosk where my husband challenged the staff member about her story. She said that McDonalds do not like shoppers buying ice cream for street kids because they will get used to having McDonalds ice cream and will be present on the pavement outside of the shopping mall and the staff didn't like them being there as they and shoppers will have to look at them! Apart from us being utterly shocked and outraged, this confirmed my belief that she had been lying about having no change. I am absolutely disgusted at McDonalds, who seem to have a fear of children getting used to ice cream! These poor street kids have nothing, is it too much to allow foreigners to show them a bit of kindness and buy them an ice cream? What has the world come to and especially in India, I thought India was a caring society, McDonalds itself is an American chain but their staff in India are Indian, brought up in what is supposed to be a caring society yet they seem to begrudge a child an ice cream.
I have complained to McDonalds India about this issue and have received nothing but silence from them, my emails being completely ignored. I therefore contacted McDonalds in the US, both their customer services and their CEO Steve Easterbrook, again absolutely no response from either. It seems that McDonalds now thinks it is not answerable to anyone for any situation. It is my experience of them that if there is a problem, they will just ignore it, they seem to think their size and might gives them the right to trample on anybody and their rights and get away with it and that includes poor street kids!. Shame on you McDonalds.
I would like for McDonalds to stop this discrimination. I do not however have any faith in them doing so as after this incident I researched on the internet if there had been any similar situations and I found some from a few years back in which McDonalds apologised (maybe only because it caused a media storm of protest at the time) and said it would now welcome street kids and serve them like anyone else. Well things have not improved one bit, so it looks like that statement was just lip service and in fact things have got worse because now it is not only the issue of the street kids being harassed by McDonalds but now even foreigners are being prevented from buying them anything from McDonalds. If McDonalds don't want customers, then just let the world know and we will all happily buy our fast food from elsewhere! I and my family and friends have all boycotted McDonalds until this appalling incident is rectified to our full satisfaction in the name of these street kids.
McDonald’s at 56 East Broad street it’s getting so ridiculous. They are not open 24 hours, they close differently each day and night, prices for items are different each time, also double taxing. I have charges that I have no idea for what when asked they give different answers each time depending who’s working, and other family and friends say the same thing. Some workers are very rude and disrespectful. They always say the milkshake machine is down. I rarely ever complain but this has repeatedly been going on for sometime now. Orders aren’t correct and when we ask for them to fix it, workers get an attitude, so we don’t even asks anymore. It’s a shame because we absolutely LOVE McDonald’s! When we order dinner it’s always 30 or more. It’s sad that we are slowly declining to get our beloved fast food that I, myself have been eating since I was little, my second word(s) were French fry when I seen that big yellow M sitting in my car seat that my mother and grandmother remind me of all the time because I would always yell French fries while kicking the back of their seat. I’m sorry for this letter but I’m just so upset about how this McDonald’s is being allowed to be like tbis.
I went to mcdonalds in adams wi to order 2 cheeseburgers off the dollar menu. the bill came to 2.53. I ask if the cheese burgers were still a dollar and she said no they went up. Then I ask about the dollar menu sign that said they were a dollar and the manager said to give me a discount. What about the others that ordered a cheeseburger off the dollar menu. A lot of people are poor in the adams friendship wi area. Get it right mcdonalds
Stopped sat Greenville Texas McDonalds for donut sticks and coffee
About 2:30 p m . Waited about five minutes people dressed in white shirts black pants were caring for drive thru
Kept looking at line forming and made no effort to say someonevwill be there shortly they kept looking then we ordered and were told sticks were only served at breakfast.
About three months abgovwe ate enjoyable breakfast food, then it went to terrible food and now this
Use to brAg scout Greenville Texas McDonald’s but not anymore
Saturday- 3/02/19 I went to drive through at 820 Culver Road Rochester, N.Y. 14609 ordered hash brown and steak/egg cheese bagel breakfast sandwich. I paid and left arrived at work looked at breakfast sandwich and saw a had a "huge" bite out of it and realized it was not what I had ordered (bacon, lettuce and eggs)? When I returned to location. I went in furious and asked why would they have sold a sandwich with a bite taken out of it? The person who spoke to me as she continued to take orders stated I was yelling and acting as though she took bite out of the sandwich. Writer asked her was she a manager? She said, "No, the supervisor". Writer stated as far as I was concerned it was the same thing. She did not apologize or act with any sense of urgency about the situation and made me feel as though I was the one at fault. This person stated she did not apologize because writer was yelling. I continued to yell informed the cashier to place my funds back on my card and continued yelling as I walked out of store. I will take responsibility for yelling. I was furious with the lack of concern or regard for the situation. The individual in charge appeared not o know anything about customer service or defusing a "irate" customer. I did not take a picture of the sandwich-but I'm sure there is footage of event at the store.
I used to love McDonalds when I was younger. As an adult, a quick stop for a burger occasionally works from time to time. Lately, or should I say for the past 10 or so years, the service has gotten horrible. Customers have made McDonalds as well as a number of other fast food chains very successful, so I believe it is imperative that your organization give back to the customer, not the community, the customer.
It makes no sense to erect Ray Crock centers for the underprivileged, because it doesn't get our food cooked any faster. When I walk into a McDonalds, I expect to be waited on quickly, and then handed my order seconds later, not minutes.
You should have a full crew at every location all the hours you are open. Not moseying in at 7AM when some people have to be at work at 7AM. The food should be cooked and ready. It can sit under a heat lamp for up to 10 minutes before discarding. Believe me, you will be doing a lot of discarding at first, but if people can count on being able to get their food quickly, you will get to a point where there will be minimal discarding-if none at all.
If you think a Crock center is more important, give these underprivileged a job. If they think they are too good to work there, shut down the centers, or shut down the stores. Don't act like you need both. In other words, put the profits back into the stores, and not building new ones. Allow for money to be wasted in order to continue making a profit.
I was waited on first and served my food last. There is no excuse for that nonsense. People that work there are not even hustling; they are moving slow. Tell corporate to kick their teenage kids upside the head if they do not want to work there.
I cannot even rate you with even one star. My order was even cold when I received it.
One more thing. Stop trying to sell healthy food. People that want to eat healthy are idiots for stopping at McDonalds, or any fast food franchise.
The McDonald's on Milwaukee and Sawyer the manager Gabriella is verrrrrrrry unprofessional she asked me for my phone number I am a married women I do uber eats she gave me a hard time I asked for her name she wouldn't give it to me that's not right I asked for corporate phone number she said no I asked a worker that works there Gabriella told him not to talk to me Gabriella made me feel very uncomfortable Gabriella called uber eats on me now this happened after i made my delivery i came back to get corporate number and she refuses to give me the number no and refused to give her name and she kept giving me thumbs down on the uber app for what and i had stop making deliveries so she didn't suppose to go back on the app all bcuz im n[t a lesbian i really need for Gabriella to apologize she told the worker dont talk to me u dont do that and you working with the public now remember i wasn't there picking up food I was there for corporate number and her name Gabriella needs to be disciplined for these actions I work with public dunkin donuts and when a customer asks for corporate or your name you supposed to tell them and also management do not suppose to tell there crew don't talk to the customer my boss would fire me i been there 12 years can someone call me 6307490384
waited at counter for 8min for someone to take order [personel laughing and joking in prep area] finally had to ask if anyone working counter, at the same time the drive thru was backing up all the way round the bldg. had ordered 2 apple pies with order waited 15 min for order then was told the had only one apple pie. was offered cherry pie instead [do not like them they are terrible] was not offered refund, this happens often at this store as no one seems to be in charge of restocking the pies. the problem with the counter happened to at least 3 other customers while I waited. I know that these are not horrible complaints but happens to often at this store, store #17227 order 87 at 6:16PM 3/3/19 Thank you
The complaint I have is French fries. We go to McDonald's in Paris Ill.....the fries are never full.....we even tried ordering large size....and it did not matter. Anytime we get fries...they do not even come up to edge of the curve in box....so doesn't matter the size never full and the price is high for what you get!!
Please be in contact and have them take care of this...we have even got to point of not going back anymore. We spend a good amount there...with having three teenagers in the house
If there was something lower than a 1 that’s what your score would be. Went to the McDonald’s at John Glenn Airport on 3/2/19 at 9:45om. They were suppose to be open until 10pm. All the employees were sitting in the dining area on their phones. When I pointed to my watch and told them the sign says you are open until 10pm they all started laughing. Great impression. Now I understand why your company only scored a 1 1/2 out of 5.
THE MCDONALDS AT 1551 ANN BRADEN BLVD. NEEDS A LOT OF HELP IN THE P/R DEPARTMENT , THE CREW/ LEADER OR MANAGER ON DUTY AT 1600/1700 CST 3/01/2019 NEEDS A LOT OF TRAINING OR SHE NEEDS TO BE REPLACED , THIS IS THE SECOND TIME I HAVE HAD A RUN IN WITH HER , 1ST TIME I WENT IN TO GET A BREAKFAST SANDWICH WITH YOUR APPT. THAT SAID $1.00 OFF ON A BREAKFAST SANDWICH I WAS ORDERING A SAUSAGE MUFFIN WITH EGG , SHE WOULD NOT EXCEPT THE APPT. IT HAD NOT EXPIRED NOR HAD I USED IT BEFORE. SHE JUST SAID I NEEDED TO ORDER SOMETHING I WANTED THE BREAKFAST SANDWICH , THIS WAS IN FEBRUARY LAST WEEK , THEN TODAY 3/01 I WEN IN TO GET A FLAPPEE, MEDIUM FOR A 1.00 OFF AS YOUR APPT. STATES AGAIN SHE WOULD NOT EXCEPT IT , SHE WOULDNT EVEN HONOR THE APPT. HER MACHINE WOULD SCAN IT. I KNOW THAT I AM ONE CUSTOMER " BUT I AM A CUSTOMER " SHE NEEDS TO A LOT OF TRAINING SHE WILL NOT GIVE HER NAME , THE MAINTANCE PERSON TREATS PEOPLE BETTER THAN HER.
I WOULS LIKE A RESPONCE OR SOMETHING.
The store in Lebanon, IN. For the last two years won't stock enough products to sell. That have added extra refrigeration and still won't keep stocked. I have to go to the McD in zionsville, IN to get chicken tenders
I saw mcdonalds was advertising the Shamrock Shakes. Went to a mcdonalds rrstaurant, waited in line, ordered 2 shamrock shakes and was told their machine was down/not working. Being that we were already out, we went to another mcdonalds restaurant and ordered 2 shamrock shakes and AGAIN was told the shake machine was down/not working. hmmmm it seems to me mcdonalds did not have the shamrock shakes and were telling people the shake machine was not working. Maybe you shouldn't advertise something before you actually have the product. Anyway I know its no big deal but on the way home we stopped at Arbys and got our shakes.
I went through the drive-thru today for a Mocha Frappe and the Frappe was nothing but a cup of flavored ice. I couldn't even drink it through the straw. I did not go back because I had to get back to work.
location 35242 Grand River Ave,. Farmington Hills, MI 48335
THIS PLACE IS TOTALLY UNDERSTAFFED, AND WHO IS WORKING THERE FEELS THIS PRESSURE AND OFFERS POOR SERVICE.
IT WAS A NORMAL PLACE UNTIL 3 MONTHS AGO, NOW IT IS REALLY BAD AND NOT GOOD AT ALL FOR MC DONALD'S IMAGE.I SUGGEST YOU RETRAIN THOSE EMPLOYEES AND HELP THEM ADDING A FEW MORE PEOPLE ESPECIALLY IN THE MORNING.
Montgomery Village, MD : The Hashbrowns are awful , sometimes taste like dead fish, obviously never change the Greese pit. Actually got sick as a dog from eating 2 hash-browns on an empty stomach( NO Hangover). They need another Option with a Breakfast meal order, getting real old and disgusting.
We were traveling back home from Siesta Key, Florida today (2-23-19) at 4:30 a.m. and needed to get breakfast on the way to the Punta Gorda airport. We saw the lights on at the Clark Road McDonalds in Sarasota and it said open 24 hours. When we pulled in - there were two people inside just standing around and talking. There were two cars ahead of us one for coffee and the other for tea. We pulled up and ordered 4 Egg White Delight sandwiches and a coffee - we were told the total amount and pulled forward. Once we were there the lady told us the total and then someone inside told her there was no food - egg sandwiches. We asked if there was anything made. She was told to close the window and then you could hear someone - the manager??? yelling at her about the order. She had closed the window and we tried to holler at her about what was going on. When we received no response we left and were very disappointed as we needed to make our flight time. This is a very bad representation of 24 hour service!! Eldon and Laurie Dodge
My track team went to the McDonald’s at 4711 14th st Bradenton Fl. It took 1 hour and 6 minutes for 12 people to get their basic orders. I have never been to a poorer run fast food establishment than this. The other customers were furious as well. I could have sit down at a steak house and ordered and eaten faster! This establishments owners need to know this. I would have fired the manager and a few employees.
Its impossible to get a happy meal with no meat my grandkids are vegan and would like a happy meal but everytime i ask for a happy meal with no burger or nuggets they ack like im asking the impossible. So please come up with a vegan happy meal . Thank you Dena Walker !!!
My teenager daughter Teresa Denton is her name she's 17 she has a disability bit of autistic she started working at McDonald's in June we are very proud of her she switched to the morning shift one of the managers asked her is she had autistic in her she's going to college I guess she's working there to pay for her college when trees are said yes she started picking on tresa more than usual we moved Teresa to the night shift to see if we can get rid of her trees didn't say anything to me she keeps things inside the lady still was picking on Theresa the way she mopped and just kept hammering on her according to Theresa she doesn't do that to anyone but her and another upsetting thing is one of the employees manager offered her some booze to help calm her down I could have been wine yeah my daughter has a disability she's on pills and I'm proud of Theresa she told her no and she quit the job that's on sessional what I want done is the place checked fire them I don't care you don't offer a minor anything to drink to calm her down Teresa quick but you need to go to this McDonald's and check it out I know Teresa is imperfect she's a little bit you know but still that was wrong I'm reporting this because I don't want nobody else to go through this or you need to train your employees management Teresa was doing fine when she first started she was so proud of her and I was proud of her I want something done some kind of punishment whatever you can do this is not right her mother Laura Denton
First of all service is always excellent: friendly, cheer full and courteous !!!!
I visit My McDonalds at least 3 times a week and always get the McGriddle and a lg black coffee.
Today I decided to try the doughnut sticks, very disappointing!!
they were all miss shaped and not one grain of cinnamon sugar and they were doughy on the inside.
The young lady who took my money asked if I order with NO cheese, I told her WITH cheese please
it came with NO cheese ( I did eat it anyway and it was good but not as good as it would have been had I had my cheese).
when I got to my destination and realized my order was askew I was a little pissy at first, but then I drank my coffee and thought to myself "get over it" so venting does help!!
I ordered a Fruit & Yogurt Parfait and received a cup of fruit with a spoon full of yogurt. I called the store to ask why there isn't any yogurt at the bottom she stated that how they make it now. I thought it was odd that they put it in a bag this is why people sit at the window and check their food. I can't even eat this smh!
I called to see if I could use my app for $4.99 nuggets twice. The man who answered said yes he’d have to run it on two separate orders then it would be fine. I even verified it was on my iPhone app. So I went right up and did as he said on two orders and they told me they couldn’t do it. I had just talked to him before getting four kids in the car to go there. I talked with Elaina Galloway as I was told she was manager and she said nothing she could do. I could have gone to Burger King for nuggets way cheaper. I called the complaint dept at corporate thinking you’d help me. I am so angry. I haven’t been called back and nothing has been done to solve my complaint. What the heck? This is SO wrong. Can anyone make this right? I should have gotten what I was told less than an hour before at the same location on Howe ave #11090. PLEASE HELP ME SETTLE THIS. I’ve called twice. I will continue until this is settled somehow. My phone number is 330-923-3504. I have both receipts.
I went today to macdonald at the harrisburg pike Middletown to buy asome cheeseburger, a quarter pound burger and let me
tell you, the burgers wee greasy, burn, the burgers look like they were old, taste like carton and look so discusting, that we have to throw it
out. This is the 3rd time this happens again. I stop buying from your restaurant but I guess I would have to leave theis place and go somewhre
This is the 3rd time in 2 weeks that I have a complaint.
I go to the McDonalds at Whitaker Avenue & Hunting Park Avenue in Philadelphia, PA, at least 4 times /week, it's across from my work.
I was just in there today 2/16/2019 and I walk in, it's approx. 10 people behind the counter but no one at the cash register. I wait, the employees are looking at me but no one says, I will be with you shortly, hello, welcome, nothing. I stood there for 5 minutes until someone finally takes my order.
This McDonalds is the worst that I have been to in Philadelphia. It's always like this, even if I go in the morning before work.
There is no customer service in this store. You need to send someone in there to act like a customer so they can see how this store is run.
4163 Whitaker Ave.
Yesterday 14/02 our electricity was of from 18h00 to 20h30. we bought 4 meals at Mcdonalds - Paarl Jan van Riebeeck RD.( KFC next door was closed bcz of the load shedding). the chips of 2 meals were UNDONE, HARD, RAW, and FATTY. NOT CRISPY. We couldn't turn back as we were on the way to Cape Town.
And its the first time that I ever experience those chips.....
Husband picked food up from McDonald’s on 25th in Gulfport, Ms. I stuck my hand in to get fries pulled up a NASTY smashed roach stucked to fries. Immediately, threw food everything away. Gagged , throw up a good while. Trying to wash mouth out. Talk about nasty, filthy gross! Of course, it was thrown out! We only spent $4.35 on whole order! Not trying to get something to eat in it’s place. But, to be told by one manager that it probably wasn’t a BUG, was quite rude, belittling as well as really saying that I was LYING! I understand your policy. I respect your Policy!! That WAS a NASTY filthy downright most horrible, horrific experience! Please reinforce the policy for them to wash hands. Cover hair and CHECK FOOD FOR BUGS! Store # 3191
I go to the same McDonalds everyday on my break for my coffee! All the employees are so nice and put a smile on my face other than this one manager at the downtown Peterborough Ontario location! Her name is Susan and to top it off she is a manager.... and the she says today as I am thinking to myself; "why are you sighing?" I respond just in thought....? she replies "Agh people like you should just not come here" As I asked her "pardon me" she basically through my coffee at me and proceeded to yell at me as I walked away about how she was going to come watch me do my job and sigh while she did? Worst and most embarrassing display of poor customer service... She should not work there let alone be a manager... All she is doing is giving them a bad name and she should be ashamed... Keep your issues at home and definitely don't take them out on random customers, specially ones you see returning day to day. Timmies here I come, maybe they will know how to pick respectful managers.
There is no changing table at the McDonald's at 2646Jamacha Blvd., El cajon, CA.
I went to change my 2 1/2 year old granddaughter. I had to balance her between the newly remodeled sinks. After a struggle I got the job done. However there was no trash can there to put it in. I told the person there that I was complaining about that and she said, we used to have one.
This place has a play structure for kids, why not put in a changing table. That is wrong. By the way, I threw the diaper inside the restaurant. I was frustrated and very upset. I could not change her on the floor, because at 73 I wouldn't be able to get up!
i had a terrible experience with one of the suspervisors named Natali at McDonalds located at 4553 HWY 7, Woodbridge, ON.
her beviour is very rude, ignorant and not professional, for the way she treated us as a regular customers, she gave a bad reputation.
i blame the company for hiring this uneducated person to deal with customoers, i am so upset and disappointed.
I am a resident of Woodbridge, ON. my 2 daughters love to go eat in McDonald almost every week or unless every 2 weeks, well, today 02/10/19,we went to MacDonald to eat at 4535 Hwy 7,Woodbridge,ON, Store #7565, we have the worst experience ever , "the supervisor named Donna ", was very rude , and ignorant, what happened is that she came to our table said that it’s not allowed to have drink in the water cup, then she took the cups while we are eating in ignorant way and left, I got so upset of her behaviour, so I went after her to tell her that this is not the good way to behave, she can explain to us in a good way to not do it again and we will accept that. But instead she yelled and screamed at me in the presence of all the customer and employers, I sked her why you yell and scream but she continues screaming and yell at me, she accused me that (I teach my kids to steal the drink). Then she said with (laughing) (goodbye), she embraced me in front all without respect, everyone was looking at me and surprised for what she is acting toward me. I got upset more, I am the constant client of this store suppose to have a great time and treat with my daughters, but I was wrong, I didn’t feel safe there anymore that we ended leaving right a way without finish our food, because of her weird and unacceptable attitude. I ask one of employers to speak with the manager, she came to me again and said I am the manager, everyone was laughing supporting her. I believe if this supervisor stay at her position, your company will lose a lot customers in the future for the way she treat costumers. I blame the company for hiring this uneducated, ignorant and not qualified person for this sensitive position.
the company has to do something against her, unless I drag her and the company to court to give her a lesson of behaving and respecting others, and the company learn how and who to choose their professional employers who are willing to improve the service of the company and therefore receive more good feedbacks.
I went to the eastside McDonalds in Defiance ,Ohio and ordered the 2 for $4 breakfast sandwich special. I paid at the first window and went to the pickup window and was asked to pull up wait in the designated area. The previous 2 cars in front of me had also been asked to do the same. As I was waiting the next 2 cars were also asked to pull up and wait . so, a total of 5 people were waiting for their orders. After about 10 minutes none had received their order. Finally after another 5 minutes the manager came out with 2 orders for the last 2 cars that were waiting . Finally another 5 minutes and she brought the rest of the orders and I asked if the receipt was in the bag and it was not , so I asked her for my receipt and she said she would have load some paper to print it out . after another 7 minutes I had had my order with the receipt. She apologized but I do not see why it took a total of 27 minutes to get my order for an advertised special.
4535 HWY 7, L4L 1S6
RE: Complaint Against Supervisor (Donna)
To Whom It May Concern
I am writing this letter to inform you of the behavior of one of the supervisors in this company named (Donna), I am referring to the constant discrediting, use of abusive language and insulting. I have been experiencing from especially on February10,2019, at 4.05pm.
I am a resident of Woodbridge, ON. my 2 daughters love to go eat in McDonald almost every week or unless every 2 weeks, well, today 02/10/19,we went to MacDonald to eat at 4535 Hwy 7,Woodbridge,ON, Store #7565, we have the worst experience ever , "the supervisor ", was very rude , and ignorant, what happened is that she came to our table said that it’s not allowed to have drink in the water cup, then she took the cups while we are eating in ignorant way and left, I got so upset of her behaviour, so I went after her to tell her that this is not the good way to behave, she can explain to us in a good way to not do it again and we will accept that. But instead she yelled and screamed at me in the presence of all the customer and employers, I sked her why you yell and scream but she continues screaming and yell at me, she accused me that (I teach my kids to steal the drink). Then she said with (laughing) (goodbye), she embraced me in front all without respect, everyone was looking at me and surprised for what she is acting toward me. I got upset more, I am the constant client of this store suppose to have a great time and treat with my daughters, but I was wrong, I didn’t feel safe there anymore that we ended leaving right a way without finish our food, because of her weird and unacceptable attitude. I ask one of employers to speak with the manager, she came to me again and said I am the manager, everyone was laughing supporting her. I believe if this supervisor stay at her position, your company will lose a lot customers in the future for the way she treat costumers.
I have tried to bring this issue to your attention to no avail. It is, therefore, my wish that you try to find out what the problem is and act on it in the best way possible. I love working here, and I know that this is a company that holds true to employee wellbeing. As such, I trust that you will handle this matter amicably.
I am looking forward to a positive response.
Today February 10,2019, on Sunday, at 4.05pm, we came me and my kids to have dinner at McDonalds store located at 4535 HWY 7,Woodbridge, ON.
after we got our order and while we are eating one of your supervisor came to me and told me that it is not allowed to have drink in the water cup, then she took the drink while we are eating in a very bad and rud behaviour. knowing that I did know that fact about the drink.
so i got upset for her behaviour, i went to speak with her for her bad attidude, insdead she yall and scream at me in front all the costumers and acused me that i teach my kids to steal and she kick me out the store and laugh and staff also, you can check the surveillance camera for what she said. how come i teach my kids to steal and i am a regular customer at this location for long time. Her bhaviour wasnt professional, she does not deserve this position as supervisor, i am so upset about your staff and the way they treat customer, will not come to this location ever, and will not recommend anyone to go there.
i hope you take incident at your highly consideration
at restaurant store #1576.... 2011 Chamberlayne ave in Richmond Va i got poor services disrespectful and profanity
On February 10th at 12:30 am I was attempting to get food at your restaurant located at 220 Bailey Rd in Bay Point ca. The young Caucasian male between the age of 18 - 22 was working the drive thru window and left me sitting at the intercom for over 5 mins making no contact nor acknowledging my presence that he was aware I was waiting. At this time I blew the horn to get their attention and the Caucasian male working the drive thru communicated to me via speaker "that is not how you get my attention so you can go get your food somewhere else." I attempted to speak with manager on duty who was a Filipino male that walked towards me holding his cell phone showing me the screen reflecting he's calling 911 and refused to hear my complaint. While the manager was standing there the Caucasian male referred to me as a nigger and he don't have to serve me. The level is customer service is unexceptionable, unprofessional and has cast this organization in negative light. If this matter is not addressed I will take further legal action to ensure patrons of the community is not subjected to that type behavior and racism, discrimination in a community that they are a guest in.
numerous times i have gone to mcdonalds and ordered large mango pineapple smoothies. numerous times i am being cheated on the amounts. mcdonalds restaurants are under the impression to fill to the ice line only which is about 1- 1 1/2 inch below the top. im stating that this is false advertising. i have filed many complaints and gotten no where. it is definitely false advertising. if you look at the menu the picture ashow full to the top not to the ice line. its a 4.00 item. you are already making your money why scam the customer of the full product. i demand my smoothies filled to the top so i get my acutal moneys worth. i do not like to be cheated. which is what mcdonalds is doing.
i purchase smoothies sometimes 3-4 times per week. i am upset that i have to continually argue. this last time. the restaurant refused. so i demanded my money back. no apology no manners by the staff. because i was not satisfied with the cheating of the customer. i realize they are told to do this but it is false advertising. i would love to know how you are going to solve this issue for me so i can get my moneys worth without having to argue. whatever happened to the customer always being right. you stick by your rules and i have proven that you are therefore cheating all the customers. my phone number 209-915-3831 i expect some answers. i am quite upset. that my previous complaints were not handled any better regarding the same issue....
They forgot an item "10 piece nugget". This is not the 1st, 2nd, or 3rd time, but this is the first time I am complaining. I am unable to get a ride back to the location to pick up the item, and I have to go to work so no time neither. I am so upset!
I Waited in line for one person working. They took my order knowing what I wanted. I than paid for it and worker came back and said they did t have that type of muffin and the apple turnovers will take 6 minutes. I got piss off when this should of been told to me before my order was complete and paid for. I then said never mind and walked out.
Location Spruce Grove Ab.
I only ordered a hot tea waited between 3-5 mins and then was asked to pull aside and wait for a hot cup of tea really I drove off with nothing
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