Lufthansa Complaints Continued... (Page 1)

I made a booking with last minute.com on 23rd October 2015 and I would like to book my Luggage on Line, so that I do not have to pay excess charge at the Airport. I am travelling on 25th October 2015 from LHR to MXP return flight, but unable to book my Luggage on Lufthansa website and the process is not user friendly and I am unable to Pay on line. I am unable to book my Luggage with last minute.com and they direct the costumer to the Airline in this case Lufthansa. The cost of booking my Luggage on line outbound and inbound trip is £24 and at the Airport checkin, it's Double. Easy Jet and Ryan Air have a very simple system and not as complicated as Lufthansa and some other Airlines. The company is forcing the customer to pay more at the Airport. They are really miss leading the Public.

Upon arriving at Boston Logan International airport on Friday, August 28 2015 our flight LH421 had been delayed due to problems at the Frankfurt airport in Germany. It was a 3 hour delay which altered our Family in Germany to when we should be picked up. We were given a $20.00 dollar meal voucher each thankfully because the meal served to us on our flight was plain overcooked and awful. My wife had to leave her seat to confront a flight attendant to remove our food trays. We were the only 3 seats not to have our trays removed. The flight attendant never showed up so my wife and a fellow passenger moved our trays to the galley themselves. My tv monitor in the seat back ahead of me never worked right. One of the flight attendants on this flight LH421 was rude and uncooperative. My wife and I have been traveling with Lufthansa off and on since 1962. This was by far the most unpleasant flight to Germany ever. We are flying back to the U.S. at the end of November. We hope we have a much better experience.

I booked and paid on the Lufthansa website Premium Economy Perth to Munich via code shared Singapore Airline Perth to Singapore. When I received the ticket it shows the PER to SIN section as Y class or economy. This is fraudulent as the website showed all sectors as Premium Economy. I am fuming and will take this up with Consumer Affairs and Travel Agents association and the West Australian newspaper.

Lufthansa knew 7/28 1pm flight to Munich was delayed & knew that I would miss my Munich 3:35pm departing flight to Dulles - but did not inform me upon check-in at Pisa of the problem & sent email notification through Expedia after 4pm that Lufthansa had changed me to a flight from Munich to Dulles the following day. Lufthansa then gave a voucher to Best Western hotel & instructed me to wait at Shuttle stop 11, which I did, along with 7 other stranded passengers, for over an hour. One among us finally was able to establish a Skype connection & called the hotel, which sent its own van to pick us up. The hotel staff were very kind, but the hotel was the absolute pits; for example, the rooms had no air conditioning, no top sheets on the beds, & no screens on the windows, & there were very limited dinner options for stranded Lufthansa passengers.

In addition, the hotel was about 20 minutes from the airport in a slummy neighborhood. We wondered why we were not simply offered accommodations at the Hilton literally right next to the airport. I changed my return flight to United. Unfortunately, It is highly unlikely that I will take a chance on Lufthansa in the future myself or recommend that any of my friends or co-workers do so. This whole chain of problems cold have been avoided if Lufthansa had been on the ball & notified customers by email of the problem ahead of time or at least informed us when we were checking - every single customer service representative we talked to in Pisa & Munich said Lufthansa knew about the delay the day before.

I hope someone will read this and think twice before booking flight with Lufthansa, because I will not use their service ever again. They just lost me as their costumer that being using their services for almost 10 years. Before booking my flight from Los Angeles to Krakow, I called them and asked how to add a small pet to my ticket. The guy on the phone told me to buy my tickets and call them 24h before my flight to let them know that I am traveling with a pet. So I got my tickets, and 25 days before my flight I called them and asked to add a small dog to my tickets. and the lady was "sorry we can't do that we have limits on pets in cabin and all spots are taken for this flight" She said she can try to find me a different flight, I said yes. After 30minutes she found me a new flight but I had to pay $900 for changing fees on top off $1600 I paid for a ticket.

I asked to speak with her supervisor. A very rude lady said nothing they can do about it and it is my problem. My husband called them later and spoke with different agent, she was much nicer, changed my flight to a different day. I still end up paying $600 fees. It was their fault somebody gave me wrong information and I had to pay for it. I searched the internet, and I know I am not the only one person, it is pretty common. Maybe it is their way to make extra money. Anyway, I will never recommend Lufthansa to anyone. I flight from USA to Europe at least once a year, and I won't be using their services again.

My mother flew from JFK to Munich on 21 apr.2015 with Luftansa. Her destination was to Cluj. She has transit on Munich. She is 85 years old and she had confirmation for the wheelchair. In Munich she got picked up and drop off with the wheelchair in the waiting area,for the next fly. And, the gate open she is still on the wheelchair waiting for the staff to come. And guess what, nobody showed up. With a young passenger for the same fly, she manage to stand up and finally got in the plain. The young fellow carry her bag, help her to walk and go on the plain. That took place on 22 th of April..I would like to get an explanation about this critical situation. That happened when she came to NY in Frankfurt . It is any respect left for the elderly from Lufthansa or just to make sure you are flying to the full capacity? Her fly nr. Was 1670.

I recently travelled to jordan on the way back we stopped at Frankfort airport and then to Birmingham airport. 2 of my suitcases didn't come, when i did receive them that evening i had item's missing. We travelled back on the 10th of April 2015 . I've already once sent a complaint but yet have not heard anything.

Our family book 5 tickets 2 adult 1 disabled and two minor kids. Return tickets were 4. When we come back from india to United States on way German airport flight cancelled we stuck on airport for 8 hrs. The authorities send us back to Beijing and then United states my mom could not get wheel chair on time and it was almost triple hrs to travel make us so much exhausted. I did not return to my work on time now I need compensation because I could not reach on time and sickness from this exhausted trip. Such a horrible experience!

On March 05, 2015, we started to board our LH Flight #1338, Frankfurt am Main, to Budapest Hungary. Our large pieces of luggage had been checked properly and only our cabin luggage remained, as on every prior trip taken in the last 59 years. As the boarding process started and we were some of the first ten people to board, a woman of your staff pulled me aside to tell me that I would need to check my cabin sized luggage with her to go in the cargo hold of the aircraft, where as my wife was able to continue with hers of similar size! I asked why I would have to do that, and the (black hair, short and dumpy) woman replied, that those were orders of the Captain. In total I seen 7 pieces of luggage pulled aside and the rest of the Passengers boarded without any problems. S

ince I watched this process carefully, I detected that some larger bags were deposited in the overhead bins by some of the passengers. Needless to say, I was very upset! The tone of voice in which we were approached by this woman was everything that you would NOT EVER expect from an employee of your company! She told us that if we did not like it, we could step aside and book another flight with someone else and pointed at the exit!!!! It reeks of age discrimination, I am 77 years old, but far from being the common "OLD MAN". Neither could my wife be classified the normal 64 year old she is. Let me inject a couple of references of my former occupation at this point, to give you affair idea of what I am talking about. I retired from the Hospitality Industry as an executive with Hyatt Hotels and later as a Real Estate Broker with an international, major, company!

I had and still have, contact with the top management of Hyatt to this day! In my many years in the industry, I rarely came across a situation of that nature with anyone. My wife was highly upset, as was I! Sure, we did NOT book First, or Business Class, for the short 1 1/2 hour flight. That should not, however, make any difference on how your staff treats YOUR PAYING CUSTOMERS! I/we, have flown many miles with Lufthansa in previous years, to many destinations around the globe and also with other major carriers. Never did I have to consider writing a complaint, even if not all flights were always perfect. My wife and I, will have to seriously consider flying with you again in the future.

If such a complaint had reached me in my former position of my careers, I would have made sure that this employee would never got to go near any of my customers again!

I want to complain because I have been charged multiple losses because of your lack of information about my trip to Dusseldorf; here the details of what had happened. I have chosen Lufthansa for my trip to Dusseldorf to attend Euroshop 2014 exhibition. I had booked the flight tickets through the Internet for me and my wife (from Kuwait to Dusseldorf on 19/2/2014 flight LH 637 /connecting flight LH3644 and returning on 27/2/2014 flight LH 3649 / connecting flight LH 634). But the itinerary had contradictory statements; I had received two different statements. First statement was clear that the flights flying from Kuwait to Frankfurt and another flight from Frankfurt to Dusseldorf. The second email statement was that the flight from Frankfurt to Dusseldorf flight LH 3644 managed by DB. The important point was not clear about where to receive our luggage.

On our arrival to Frankfurt we had not found our luggage. So we went to queue for the train to Dusseldorf, we rode the train LH 3644 and our expectation that the luggage already have been loaded in the train to pick them up in Dusseldorf as it had written in the Luggage Label. But when we arrived in Dusseldorf we have not found our luggage and the only way that we must return back to Frankfurt to find our luggage in the lost and found section next to the train station in Frankfurt airport which they have report about our case .

Kindly I request Compensation for my cost as Follows:

a) 356/- Euros cost of Two train tickets round trip from Dusseldorf to Frankfurt by ICE TRAIN flexible second class.
b) 64/- Euros cost of Two entry tickets for Euroshop exhibition was paid by Internet prepay but due to searching our bags we were not be able to go the exhibition on that day 19/2/2014.
c) 62/- Euros additional cost spent in the hotel as we could not achieve the goal of the trip to view the Expo pavilions in two days.

Lufthansa Service Center
Phone: (+21) 0861 842538
URL: www.lufthansa.com

My name is Ms kanakavalli Nadarajan, am practising asc a Solicitor of the Supreme Court of England and Wales.. Im the principal Solicitior of Kanagta Solicitors of 108 High Street Colliers Wood, London Sw 19 2 BT. I flew to New york on 1st March and scheduled to return on the 11th March as I had 7 appoinments with clients to give them legal advise. Flight was cancelled on 11th at New York. It was a real nuisance as I had waited till 2 am to get back my luggage and rested in hotel at 3 am. It was a really tiring and awful experience. Due to you delay flight I was forced to cancell all my appoinments, and I had incurred about £5,000 loss in my lagal business as I lost about 4 clients out of 7 clients appoinments.

To Whom in may concern,
Please refer to confirmation #: 6ERY5L, UA8801, UA8839, April 10th, 2013. We called the night before to confirm the ticket and reservation was in the correct name, Diane Amante. The agent said all was correct. Unfortunately when we got to the counter to check in, in Rome, the ticket was still in the name of, Diane Pasi (my maiden name), not Diane Amante, my married name of (13) years. The associates in Rome were very accommodating and adjusted the ticket to, Diane Amante to get me to Frankfurt. They also said they adjusted the ticket for me in Frankfurt, at the Lufthansa counter to Diane Amante so all I had to do when I got to the ticket counter in Frankfurt was pick it up. This was not so. When I arrived at the Lufthansa check in counter, the change had not been made and the associate there could not help me. He then directed me to the Lufthansa ticket counter to see if they could help me. Not only was the associate rude to me, he also yelled at me that he could not change a United ticket at a Lufthansa counter. The only way for me to get on the flight was to purchase another ticket. It cost me $2626.69 Euro; approximately $3500.00 US Dollars. This whole transaction was completely unnecessary. There was a seat for, Diane Pasi (which was for me, Diane Amante) and no one was willing to adjust the simple error. It was obvious that this was a printing error on United’s behalf. I don’t understand why the folks were so gracious and helpful in Rome but when I got to the associates in Frankfurt, they were just rude and not willing to assist. It was a clear error and a simple one to fix. It was obvious that it was my maiden name because I was traveling with my mother, MaryRose Pasi. I wanted to give my mother a pleasant traveling experience on our way home. Instead, the airlines caused us much undue stress that was not needed. Time was of essence and I needed to get home. I also tried to upgrade to first class and the associate told me that I could, but they wouldn’t feed us. Again, time was of essence and I needed to get on the plane so I’m not sure what that was all about. All in all there was an empty seat that was previously paid for under the name of, Diane Pasi, (my maiden name) and the only way for me to get on the plane was to purchase another ticket in my married name, Diane Amante. I will not be paying for this ticket. I expect a reply to the manner in which I was treated. I am completely unhappy with the lack of cooperation and service in which I received from a company who prides themselves on good service. This unnecessary charge will not be paid. The unnecessary treatment of how the situation was handled was unprofessional and certainly not appreciated. Thank you for your consideration. Sincerely, Diane Amante

I was returning from Mumbai on 16th October 2011, along with my 7 month baby boy Shaurya Parmar through your airline i.e. Luftansa Flight Number 494T. (Flight no: 494 T / Dates of travel: 16th Oct 2011). On my arrival at the Calgary Airport after a very long and tiring flight I collected my luggage and found that both of my luggage bags were damaged and further the lock of 1 bag was broken and was not found. On suspicion I opened my Luggage bag and was shocked to find that my Winter Jacket, Sunglasses and my wrist watch was missing.

I lodged a complaint immediately to the on duty officer present at the Calgary airport. My 7 months baby was very tired and cranky so I requested the on duty officer to help me but she did not pay any heed to my requests. Further when I brought into her notice that the locks of my bag were broken and the above-mentioned items were missing, she asked me to write a complaint through email. It was really cold & chilly that day…I had no ride, I suffered with my son.. Further, I requested her to replace the damaged bag’s as I was carrying my child, to which she replied that she wont be able to change the bag and asked me to take the bags to some store.

I always thought that the service of the Lufthansa Airlines would be the best service but my experience regarding the whole incident has let a sad mark on me as when I needed service at crucial time when I was carrying a 7 months baby, no one was there to offer me help and solution for my grievance. I hereby request you to Repair/ Replace my damaged bags which were damaged by you. Please let me know how and when you would compensate me for the above said items which were missing under your possession for which a formal complaint was lodged at the Calgary airport on my arrival.

I expect an early solution and an honest helping hand from your side to resolve this issue at the earliest.

Estimada Lic. Monika Ruehl
Lufthanza Compañía aérea

Mi nombre es Rubén Nieto Hernández, soy profesor de Arqueología en México. El pasado 9 de mayo realicé el viaje entre Frankfurt y la ciudad de México en el vuelo LH498 que partió en la hora marcada (2:05 pm). Se presentaron complicaciones de salud y me vi afectado por lo que solicité la ayuda de la tripulación quienes de inmediato se dieron a la tarea de ayudarme. Realizaron una labor que me permite afirmar que fue determinante para conservar mi vida. Sé que existe un protocolo que se sigue en estos casos, pero aun con el plan que deben seguir debo destacar el trato humano y la gran preocupación que mostraron en todo momento me ayudaron a llegar muy bien a la ciudad de México.

Siempre estuvieron pendientes de mi estado de salud y me brindaron lo mejor no solo de la empresa para la que trabajan, sino también de sí mismos, lo que sin duda habla de su inmensa calidad humana. Los felicito por contar en la empresa con personas buenas y dispuestas a dar lo mejor de sí mismas. Por favor le pido que haga extensiva esta felicitación a quienes conforman la tripulación que ese día realizó el viaje de Frankfurt a México.

Atentamente

Profr. Rubén Nieto Hernández
Universidad Autónoma del Estado de México

My husband and I had recently purchased tickets to fly to Cairo, Egypt on March 24, via Lufthansa airlines. We were to take an Insights tour of Egypt once we arrived. Since Insights tours canceled the tour, we tried to change our flight to go to Athens Greece. Lufthansa made us pay an extra $1,000 in fees for the change of flight, even though the situation was out of our control. I believe that Lufthansa should not have made us pay, since Al Jazeera news is saying that there is still protesting going on in Cairo. Trying to contact Lufthansa with this complaint is impossible.

To Whom It May Concern: RE: Panagiotis Stefanias, Flight 419 Lufthansa Depart Wash/Dulles 5:50 PM, Arrive Frankfurt 7:40 AM. On Monday, December 13, 2010 Panagiotis Stefanias was to arrive in Frankfurt at 7:40 AM, instead the flight from Washington Flight 419 was delayed and I did not arrive in Frankfurt until 45 minutes later. This caused me to miss Flight 1278 Depart Frankfurt 8:55 AM. And I had to stay in Frankfurt for five (5) hours. I was supposed to arrive in Athens, Greece at 12:35 PM on Dec. 14, instead I arrived at 7:15 PM, approximately a 7 hour delay.

This caused me to miss the next connected flight to Chios, Greece on Olympic Airways Flight OA 0764 which departed on Tues, Dec. 14 at 4:50 PM. Unfortunately on Wed Dec. 15, there was a strike in Greece and there was no transportation whatsoever. This cost me two nights in an expensive hotel and I could not arrive to my destination, Chios, Greece until two days later on Dec. 16. when I should have been there on Tues. Dec. 14. At 5:40 PM. I missed a very important meeting that was held on Dec. 15. Finally, when the strike was over on Dec. 16, 5:30 AM I was able to fly to Chios on Flight OA 760.

As this incident was happening, I went to United for help and the personnel there told me to deal with this problem when I arrive back to Washington, D.C. I found that United Airlines was not in anyway helpful nor did they treat me professionally in regards to this aggravating problem that resulted in my missing an important deadline to meet in Chios, Greece. I was exhausted since I had not slept for three days because I was worried and upset and had no idea if I was ever going to get to my destination.

My family and I have been flying with United Airlines for over 22 years and I believe that your Company would want to keep good customer relations. To resolve these problems that I endured, missing my very important meeting and losing approximately one week of vacation time, and all the stress I endured, I expect United Airlines to reimburse me for at least one complimentary ticket to Greece.

How to enjoy a trip by air. I was on my way to Poland the other day for a reasonably important meeting. My usual travel agent did the bookings and on the 13th of October I took the bus from Lugano to Malpensa, from where a Lufthansa Regional flight was to take me first to Frankfurt and then another one on to Katowice. My first flight was already announced to be 20 late, when I booked in. How much later it was when it eventually left and by how much it arrived late I did not record.

I was just handed the information before our arrival at Frankfurt, that because of out late arrival I had been re-booked on a flight at 21.25 hrs, which was due to arrive in Katowice at 21.55 hrs. So the opening dinner of this trip with four guests was out. Graciously Lufthansa gave me a voucher for € 10 to have dinner whilst I waited the four hours for my flight. After all they had already given me half a sandwich for lunch on the flight from Milan. A little while later I could understand why they were so magnanimous. Frankfurt airport has mainly cafés and hot dog stands. It took me a mile’s walk and some 20 minutes to find something that seemed to be a restaurant at which a proper dinner was served. That in turn cost € 35 and something.

My Polish hosts were kind enough to turn out to pick me up at the airport in Katowice at the late hour of arrival, so that Lufthansa were in no way required to provide me with transport or a suitable overnight stay. The next two and a half days I spent in excellent company and returned to Katowice at the end to catch my flight home. It was like my outward flight, late arriving. That did however not stop the ground staff to load us into the busses, whilst the plane was still being refuelled. We stood in the rather cool weather for 15 to 20 minutes with the bus doors wide open.

Before our arrival in Frankfurt various changes in departure gates were announced and that for Brussels passengers special transport was mentioned. I presume there was a ‘European’ passenger on board. When I enquired of a member of the cabin staff what would happen to me, as my connecting flight was due to leave in very short time after our arrival, I got a shrug of the shoulders. I was then entertained to a wonderful sight seeing trip of Frankfurt airport for about a quarter of an hour. When I finally arrived at the terminal, the flight for which I was booked was still on the screen and I set off for gate 34 as fast as my 88 year old legs would carry me. Sadly I had to undergo further Police and physical checks, before I got anywhere near the gate.

Altogether had three of these whilst at Frankfurt airport. The place is either too big or wrongly organized, if a transit passenger needs to be repeatedly examined in that fashion. I noted, that about half way in my effort to get to the departure gate, the flight was no longer on the screen, At that stage I changed my interest from getting to my flight, to how to get out of Frankfurt altogether. The rebooking by Lufthansa would have got me to Malpensa after 11 o’clock that night. How I was then to get to my destination was nobody’s problem.

I requested to be flown to Zürich instead, where I could catch one of the hourly trains connecting that place with my home at Lugano. The next train brought me home at least a hour and a half earlier than if I had accepted the Lufthansa proposal, a welcome factor at my age. What a shame that Lufthansa’s Regional services, which operate mostly against weak or non-existant competitors, get inferior treatment not only by the airline but also by Frankfurt airport’s movement control. In my case two original outward flights, which I was booked on to start my journey on their return, were delayed with subsequently missed connections

I have been flying on business and privately since 1950. I have never had such a mess in all these years, crossing all continents in flights of some of the simplest airlines. But then who in your organization really cares, once the fare has been paid. After so much inconvenience and additional expense in four days, I will certainly avoid any further flights by Lufthansa and am busy passing my experience on to fellow travelers.

Yours sincerely

John Peters