Lowes Complaints Continued... (Page 1)

906+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
20

We placed an online order for LASKO 22" box fans and when came to pick up, they were the wrong item. Lowes Associate did reorder the LASKO 22" box fans but cost was higher and when they came in, they were again the wrong item. It takes a lot of time and gas for us to go to your Lowes in North Charleston SC, we live 1 hour away. To travel that distance and then be wrong item twice, is not acceptable in any way. I asked to speak with store manager but waited over 30 minutes and was a no show. I left and most probably will not be visiting this store again...EVER. Very poor customer service!!!!

20

I wrote a check for over ,11k to have a vinyl fence install, your store has cash my check and I still have no fence, all i have gotten is the run around, i have ask LOWES to either assign to another contractor or give me my money back so I can find another company. i work hard for my money and deserve better than this.

i know 11k is not a lot to a corporation like lowes, but i worked hard for it. I will never again use LOWES.
-------------------------------------------------------------------------------------------------------------------------------------------------------------- Below is notes I sent to lowes.
Re: 1122 Weston Fence

Mon, May 6, 2019 4:24 pm

ryw626 (ryw626@aol.com)
To:bill.a.white + 1 more Details
Have not heard from the contractor, UNACCEPTABLE is an understatement.

-----Original Message-----
From: White, Bill - William <bill.a.white@lowes.com>
To: RYW626@aol.com <RYW626@aol.com>
Cc: Garrido, Amilkar - Amilkar F <amilkar.f.garrido@store.lowes.com>
Sent: Fri, May 3, 2019 6:39 pm
Subject: 1122 Weston Fence

Mr. Weston,

Thank you for time this evening discussing the delay in getting your fence installed. As I indicated, we are waiting to get a gate lock from the manufacturer. This has yet to come in. You have asked that installation be started on the fence, with the latch being put on when it comes in. I have requested the installer to get in touch with you to get an installation date.

Thank you,

Bill White
Project Coordinator Exteriors
Ph # (317) 675-4848
Fax # (855) 358-0422
Bill.A.White@lowes.com
General Office Phone: 877-505-4923
Lowe’s Companies, Inc.

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20

I prepaid & ordered blinds to be installed 6 weeks ago. I was told that it would take 4 weeks maximum for them to come in & my installation to be set up. no one at the store level can tell me anything about the order , other then to blame the vendor. the sales people are untrained, short staffed, & useless. the managers are hiding somewhere & not responding to pages. wth is lowes doing?? I want my blinds!!! either compensate me for my trouble or cancel the order & refund the measurement fee & the cost of the blinds. this is no way to do business!!!

20

I’m a 68 year old service connected disable veteran, I also own an operate a small ranch. I have been a Lowe’s customer since the Texarkana store was opened. On Sunday May 5 I went to the Texarkana store to pickup fencing materials to complete a fencing project. During checkout I informed the clerk I wanted my Veterns discount the store offered an I also wanted farm tax exemption on the items. The clerk, his supervisor and several more employees told me I couldn’t get two discounts on the items, I stated that the farm tax was not a discount from the store, but a agriculture exemption that I could use because of farming and ranching operations. I told them just the week prior that I had purchased over $500.00 of paint to paint my shop, an had no problem. Your employees told me I was all wrong that they never did that and very disrespectful insinuated that I was lying. After being insulted an feeling very disrespected an feeling Lowe’s really don’t care about their customers or veterans, I ask them if they were going to let $15.00 of taxes run a old customer off that had been a deviated customer for many years. My wife an I have been planning some home improvements, just a few days prior we had Shawn in roofing to plan a roofing job approx. $9600.00 for us, also Shawn had an appointment to meet with us an plan for vinyl siding. They seemed not to believe me when I told them this, an that I told your employees I was going to cancel the order and find a place that showed more respect to their customers. I believe I qualify for your stores veterans discount of 10% and the state agriculture exemption tax, if I am wrong, please forgive me, I mean not to cause any problems to anyone. Sincerely Ray Haddock

40

We special ordered blinds on April 13, 2019 and was given an estimated transit time of 14 days (note: NOT 14 business days). The last tracking says delivery will take place May 8th, 2019, 25 days transit time. Please understand, the employee at Lowes in Redmond (Pattie #4330) has provided good customer service, but the transportation assurance we were given has been far from accurate.

20

order and had laminated flooring installed. Lowes ordered the wrong Quarter Round that goes around the edge of the floor. Lowes want me to pay for the new Quarter Round which is $280.00. I paid $163.36 for the wrong one that they order. I said I would pay for the difference between the amount but they want me to pay the full $280.00. It was not my fault that they ordered the wrong product, in fact what they order is wood and had to be painted. I would like for Lowes to settle this matter immediately. It has been over a month with not results. I paid a total of $5073.36 for the complete floor.

20

My name is Latricia Williams and I will never shop at Lowe's Home Improvement again!!! I was recently in the Langhorne, PA. store and received extremely rude and insulting customer service. I was shopping in the bath department getting ideas for remodelling my master bathroom. I needed some help and guidance, but wasn't ready to buy anything that day. I pressed the need help button by their desk. A man by the name of Unis came over and said abrubtly, "What do you want?" Right from the get go he gave me attitude. I told him I wanted to get some ideas and advice on my bath remodel. He asked me if I was looking to purchase anything today. I told him no and that I wasn't at that stage yet. He threw a couple of pamphlets at me and said here. I told him I wanted to get pricing and some pictures of different designs. He said he couldn't do that. I also told him I was on a budget. He didn't want to hear that it seemed. He then mumbled quickly under his breath, ghetto nigger. I said what did you just say? He said nothing. I told him to go to hell and that I was going over to Home Depot where I would be appreciated and valued as a customer. They would help me regardless how much I spend. He said, "Do what you need to do." I walked out. I was so angry I wanted to slap him. I didn't know that Lowe's hires racist people to work in their stores. I was thinking about notifying the NAACP regarding this matter. I'm thinking about letting the entire African-American community to boycott Lowe's and only patronize Home Depot where customer service is better.

20

I BOUGHT CARPET FOR MY BOAT AND GLUE. THIS IS WHAT LOWES RECOMMAND. WE PUT IT DOWN JAN. 2018. THE FIRST TIME WE WENT OUT AND RAIN ON IT. IT WAS A NITE MARE. IT STARTED COMING UP. WE ARE NOT PLEASED WITH THIS. WE HAVE MANY MANY HOURS PUTING THE CARPET. WHAT CAN LOWES HELP WTH THESE? I HAVE SHOP WITH LOWES FOR MANY YEARS. THANKS I KNOW YOU WILL DO THE RIGHT THING. ANNELL BROWN FROM CARTERSVILLE Ga.

20

Ordered 5-2-19 internet 100 bags of Scott brown bark chips with preen. My internet Order confimation said the chips would be delivered today May 5th. Delivery from your Commerce MI Lowe's store. Order number 375099006 invoice 73815. As of today I have NOT RECEIVED ANY EMAIL UPDATE ON MY ORDER DELIVERY. I DID CALL LOWES S COMMERCE STORE YESTERDAY was on phone for a long time to confirm today's delivery.....Finally I was advised that my bark chips would be delivered today MAY 5TH between 8 and noon. However I DID NOT RECEIVE A CONFIRMATION CALL LAST NIGHT FROM QUERIES. HAVING NOT RECEIVED QUERRIES NIGHT BEFORE TENTATIVE DELIVERY TIME PHONE CALL TODAY I WAS WORRIED ABOUT THE SCHEDULED DELVIERY. Today I am here waiting or my deliever of 100 bags of chips. Need to be here to open gate and most important tell the delievery folks where to put the pallets. I called Commerce to verify delivery and was again told that the chips were on their delivery schedule. AS IT IS CLOSE TO NOON END OF TIME FOR SUNDAY DELEVERIES, I JUST CALLED AGAIN YOUR COMMERCE STORE. i was transferred to Commerce Delivery department. I was told by Pete (Delivery Department) that on Sundays BARK CHIP PALLETS ARE NOT DELIVERED AS FLAT BEDS TRUCKS DELIVER BARK CHIP PALLETS WHICH ARE NEVER EVER SCHEDULED for Sundays. Pete apologized. Pete did not know WHY I WAS TOLD REPEATEDLY MY ORDER WOULD BE ARRIVING TODAY. I BELIEVE MY CREDIT CARD SHOULD BE REFUNDED THE DELIVERY CHARGE OF $59.00. I was put on hold often for long periods of time. Transferred often back to the store operator to begin again my delivery inquiry. Gvien several times erroneus delivery information. SPENT THE ENTIRE MORNING WAITING FOR A DELIVERY THAT PETE SAID IS NOT SCHEDULED FOR TODAY AS FLAT BEDS ARE NEVER EVER SCHEDULED FOR SUNDAY. PLEASE HONOR MY REQUEST TO REIMBURSE ME FOR THIS VERY TIME CONSUMING SUNDAY non DELIIVERY. Pete said I should call him 7 am tomorrow and he could give me a time frame when to be home for the bark chips. Thanking you in advance for honoring my DELIVERY CHARGE request. You have my phone number on file with the Confirmation Email of May 2nd, Order number 375099006 if you need to call me for more information. Off i go out to kill my weeds before spreading the chips. .KEEPING MY FINGERS AND TOES CROSSED THAT THE PALLET ARE DELIEVERED TOMORROW ON THE FLAT BED. HAVE A NICE DAY. THANK YOU VERY MUCH.

60

I'm very saddened by the lack of care and knowledge in your outdoor gardening center in Milledgeville, Ga. Although most are trying hard to help, there is not enough people to help customers and to take care of flowers. Distoressed plants they are clogging the isles. It appears too many were ordered at once instead of staggering orders. The workers are left to deal with the mess. This is a management issue to me.

20

I purchased a riding lawnmower from your Fultondale, AL store on May 02, 2019 and they delivered it on May 03, 2019.
The mower stop working before I could finish half of my yard.
Now I have to wait several days to get it resolved. I am highly disappointed with your product and service.
A disappointed faithful customer.
Larry Batie

60

I bought this room heater on 11-24-16. And returned it on 11-28-16 and exchanged it for another unit of same size. The first year and the second year and now this year nothing but troubles. I could not get a hold your factory outlet, they don't answer their phones any more, I tried to reach out to them by Email. And all they could tell me is that I needed a new thermocouple and they were out of stock even at the factory. I don't know if you can do anything to help me but I'm out $300.00 dollars on this Thermablaster Heater. I noticed you don't handle these heaters anymore. It was a 32000 btu furnace. THANK YOU FOR YOUR Time..

20

I had a scheduled delivery for this morning. They did not show up, call or e-mail. I called the local store in Auburn where I placed the order. Their automated answering service kept taking me in loops. I select delivery option, it rings and rings then go back to main menu. I called the 800 #, she checked and called the Auburn store, then told me they will call you right back and let you know. This was 45 minutes ago and still no idea. I wasted most of my day just waiting. This is a very bad experience. I have lots of things to do. They were very specific on early morning delivery. Well what happened. I am not sure if I will ever go back to Lowe's especially Auburn branch. Home Depot is only few miles from here. I am still waiting. Why do they even have a delivery dedicated option when we call and no body is there? What kind of training do they give their employees. Its up in the air, I don't know if anybody will even read my complaint.

20

Lowes doesn't stand behind their products or installations after they get their money. All the employees do is socialize. The managers are incompetent and have no product Knowledge or customer service skills. No one says hi or even acknowledges you, it actually seems like they run away when they see you. Their deliveries are never right or on time and their products are subpar at best. I will never shop there again.

20

The Havertown store is the worst customer service I have ever witnessed, the Garden section is staffed with just 2 check-out positions while there are long lines of customers left to waiting to be checked out, there are 2 other check -out positions empty and could be used to service the long line of customers. Home Depot has 4 check-out positions that are used to get customers thru and checked-out. Whats the matter with this Manager cant he run a store more efficiently....please RSVP this complaint....

20

purchase water heater Oct 19, 2013 - warranty on tank says good for 6 years which would bring us to Otober 19, 2029 - Called manufacturer, they told me warranty begins when the unit was made not purchased, so I am out of warranty according to them. This is the 2nd water heater we bought from Lowes, the first one was purchased a couple days before the last. had to take that one back because it was leaking - now this one is leaking.
I call Lowes, only to get the run around, wanting receipt number, date of purchase, and more questions, and then they tell me I would have to go . thru the manufacturer. tried that......Seems they are anxious to make the sale, but when the customer needs help, it is never in our favor. guess that is the price we pay for buying at your big box stores. I have been a loyal Lowes customer for years, but this episode is pulling me away quickly. I expected more from our neighborhood Lowes.

20

Placed an online order Saturday night. I will not go into the myriad of phone calls I have placed, the time spent on hold, the number of calls that went without anyone picking up the phone (including your customer service line), and the misinformation that I received from your employees. Bottom line is my order has bounced between 2 stores, neither seem to want to deliver the product to my house even though I paid the delivery fee. I just cancelled order number 374503723. This is not the first issue I have had with your store in Slidell with regards to extremely poor service, actually rude service. I will leave my number for anyone who cares. This is a first for me, having been in retail all my life I certainly understand that retail can be very difficult and it is hard on store level employees, BUT! We are the life blood of your Company and should be treated fairly and with respect, certainly when we have done nothing to offend. You have just lost a customer to Home Depot...……….Brad Jenkins 214-675-6954.

20

I put an order in for delivery to the hotel to be delivered on 5/1/19. The store calls and says tat the driver called out sick and they cannot deliver anyone's orders. So nobody gets their orders because Lowes cannot find a way to get it done for their customers. The lady then tell me that I can come and pick up my order. The reason I paid $80 for delivery and asked for it today is because I have a project I have to finish up and I don't have a pickup truck to come and get it or else I might have come and picked it up the day before. Seems as though Lowes would have something in place in case these things happen other then telling their customers OH WELL OUR DRIVER CALLED OUT. 407-497-8549

20

I purchased carpet and wood flooring from Lowes for my second floor. As a result of banging on my second floor there were many nail pops on my first floor ceiling. To fix the nail pops and paint the ceiling it would cost $600. Lowes REFUSED to pay for repair and painting of my ceiling. They suggested that they would provide the paint for the ceiling but that was it.

The flooring manager at the time indicated that he would reimburse me for the painting. However, after following up with the Installation Manager, he indicated that the store Manager would not honor the reimbursement. The Installation Manager then indicated he would follow up and get back to me. He NEVER got back with me. I called again and asked to speak with the Store Manager directly, however, she was on leave at the time. I spoke with an Assistant Manager and explained everything. She said she would speak with the interim Store Manager and get back with me. AGAIN - she NEVER got back with me.

I am extremely frustrated with the inadequate customer care and lack of communication from this company.

All I am asking for is to paint my ceiling which was fine before this process began.

20

I purchased a grill Sunday April 29th at 2pm, I was told I could pick it up Monday by noon. That was fine I told them I would be there at 5pm Monday. When I ask for the grill I was told they did not have one, she couldn't seem to find anything or anyone that knew anything including the manager Juan. The lady dragged a floor display out asked if I wanted it ,it was very scratched up .She said for full price I said no ill take my money back please and I'm not going to shop there don't need poor service like that really bad training. Manager should have stepped up.

20

We were shopping your Carrollton TX location this past Saturday. We were going to purchase many items until we arrived at the check out line. The Store has 30 plus customers standing in line waiting to be checked out. The Store had 2 registers opened. Several employees were walking around but would never made eye contact with the customers. I ask management if more registers could be opened to avoid the long wait in checking out. I was told...its been like this the entire day. No additional registers were opened, therefore, we left the basket of items we were going to purchase standing in the isle and drove to Home Depot. Home Depot had several customers as well with no waiting. Several registers opened along with Self Check Out..
Your managers at the Carrollton location on George Bush and Old Denton could care less..
Thank You,
DBrown

20

First and foremost I have always shopped at home depot. Because Lowes was having a better sale on retaining walls I decided to start shopping at Lowe's instead. I orded the block with no trouble. The store employee said the delivery company would deliver the block on Sunday. I thought that was unusual but fine with me. I waited all day Sunday and no delivery. I called. No one in the store knew what the problem was. They gave me a number for the delivery company. I waited 30 minutes and called. The number had been disconnected. I called the store this morning. After being connected to 4 different departments and NOBODY answering I went back to the operator who looked up my order and said my delivery had been rescheduled for Tomorrow. I asked why no had not been notified. She said they would call me tonight. We shall see. I know I am small potatoes to you guys but I do still have several hundred dollars of stuff to order. Can't anyone just say what they are gonna do and DO IT????

20

On 4/18/2019 I order three picnic tables for an event on 4/27/19. I paid for the table to be assemble, $30.00. I was told to go on Saturday to pick up. I paid someone with a truck to pick up. The worker at Lowes informed him that they could not find the order. We wait and on Friday April 26,2019 he want to pick up and the order was not ready. I called and spoke with Ms. Nikita (very professional), she could not find the order but she spoke with a manager and assured me that the table will be ready for 4/27 they day of the event. I told her we will pick it up on the 4/28 since I did not have a way a transportation. I hired again the person to pick up the tables for Monday April 29. 2019. The person showed up at Lowes located in Conyers, NO PICNIC TABLES. Finally they found two and could not find the keys to take the locks off the table. My worker left.

What is going on with Lowes Conyers?

20

I decided to use Lowe's for my kitchen cabinets and have them installed by Lowe's as well. So I started this process on or before March 22 2019 and paid for everything as well at the Newburgh NY Store. Janice who is no longer employed by Lowe's was the one who helped me (which took over 2 Hrs to do because of the new system no one knew how to do.). I purchased the Allen and Roth kitchen cabinets (luxury). On 3/30/2019 I was called by Janice and Advised that she forgot to collect a $300.00 home delivery charge and if I could come in and pay for it. So without hesitation about an hour later I showed up to the store and was going to pay for it. When I seen her she was busy with another customer and said she wasn't able to get the paperwork done and she would call me back. On 3/31/2019 Sunday she called me and said I was all set. I didn't call her back until the following day which was April 1 and paid for it then. A few days past and I looked on the Allen and Roth website to review my order and when I couldn't find it I called them. To my surprise I learned that the cabinets where just ordered on 4/2/2019 and won't be shipped out until 4/26/2019!!! Now mind you I don't have a kitchen or a sink. The entire kitchen has been gutted. So that meant my entire order was held up for two weeks because of a $300.00 shipping charge that wasn't collect because of Lowe's. So now I wait until I get a call from the trucking company on 4/27/2019 that they are going to deliver my cabinets on 4/1/2019. Ok great about time. I call Lowe's install department advise them so I won't have a delay to have them installed because I still need to have my counter top done as well. I spoke with a representative and he said he would contact the installers and get back to me. Well the day came and went and didn't hear from anyone so the following day I called and spoke with someone again but this time I was told that Torrie was the person handling my install and she would call me back and she did. I spoke with her on that day 3/28/2019 and she told me she spoke with the contractor who is going on vacation. I explained everything that I just typed to her she said she would reach out to them again. A short time latter the contractor called me back and said the soonest they can install the cabinets is on 4/10/2019 when they return from vacation. At this point that just won't work so I called Torrie back at (317) 675-4081 and told her what just happened she said she would try and get another installer to install the cabinets. Just before the end of that day she did call me back and said she didn't forget about me and is working on it. So I waited till noon the following day and when I didn't hear from her I called and left a message. Another 4 Hrs pass and still nothing so I left another message. As of this e mail being typed and sent I still haven't heard a thing.
I guess Lowe's really doesn't care about the little man. My purchase wasn't big enough I guess. And to think I need all new appliances and a counter top. At this point being a loyal Lowe's customer counts for nothing and is really disheartening. I am so lost for words and completely besides myself. what can be done to rectify this? I knew I should have been hesitant from the get go when it took about a week to have the contractor come out and measure for the cabinets a total debacle from the start.
Feel free to contact me at 845-554-7898 if you need any further information.

Dan Tarantino

20

I bought a floor in Lowe's vinyl the salesman that took care of us Larry marshel sold us the wrong underlayment he sold us underlayment for pergola floor due to that our floor is sinking in they will not give us the money 714. 95 we had to buy a second floor cost us
240.70 can you help us ty.

20

we went to lowes to buy a floor for our house the person who took care of us larry marshall sold us the wrong type underlayment for the vinyl floor we pick he sold us underlayment for pergo floor we perchest the floor march 15 2019 paid 714.95 do to the wrong underlayment if we put furniture and move it there is already a dent on the floor lowes will not give us any money back today april 28 2019 we purchest a second floor for the house went with something cheaper 240.00cause we still have to paid for the first one can yah help us ty lowes home center east Roosevelt blvd.

40

I’m terribly upset, I’ve shopped with Lowes for over 25 years just about on a daily based. I was in Lowes in wise va my hometown store and they had a generic generator on clearance. I came home, my truck was full of multch and also to talk to my wife. We talked no later than 10 min and I called Lowes back we live 20 25 min from the store and I had a previous engagement so when I called I first spoke to John In lawn and garden l told him I would like to purchase the generator with a credit card. He gave me the numbers to use when I spoke to customer service. I spoke to a young lady and explained I like to purchase the generator and pay for it on a credit card. She said she could not take a credit card over the phone. I than asked her if she could put a hold on it until the following day (Sunday) she asked for my name and said she would have John put a hold on the generator. Well when I came in to pay for it John had sold it that morning I talked to the store manager (josh) I think and very rudely he said there was nothing that could be done they don’t hold clearance items. Had I been told that I could have made special arrangements to go in and pay for the generator. I really think Lowes owes me a 22kw generator for the clearance price of $2,484.62
Thank you I will be awaiting to here from you
Billy J Hogg Sr

20

To whom it may concern.
My name is Justin Franks of 8123 Shively Rd, Huntingdon PA 16652(814)599-6320. I am writing my complaint today about store #0446, Altoona PA Lowes.
My reason for writing it that on three different occasions to this store I have been mislead. On the first time, it was the beginning of April 2019. I drove up to the store which is a 55 minute drive from my house in Huntingdon to order Cabinets. Earlier in the day I had spoken to a custom service agent and was transferred back to that department. An appointment was made for that evening at 6 o'clock. We drove up to find that the person we were to meet with had left for the day and no one called to notify me.
Then again on April 25th I had called and made an appointment to order Countertops for my cabinets that I ended up ordering from lowes. The departments custom service agent advised that there would be someone available until closing that night. We again drove up to find no one in the countertop department. After expressing my sheer disappointment with a manager they were able to pull a man from plumbing with knowledge of countertops to help us. While we were there we chose a flooring we liked. We talked to "brad" in flooring and he adviced that since we had our car to come back up Tomorrow(27th of April) and pick it up. I drove back up to lowes to find that the flooring I wanted was only special order and there was none available. Again another wasted trip!!

I am writing this letter to tell you that a few years ago I had the same problems at this same store and told myself I would never go back and would advice everyone of the same. I am a Christian and believe in forgiveness so I told myself id give it another go with my recent home purchase with the remodeling it needs. I guess I was wrong and the fact is that some things never change!

I opened a lowed credit card and spend over 10,000 this past month at your store. I wished now looking back id of taken my business elsewhere.

20

I received your new flyer on April 25th. You have on sale a Sliding glass door with blinds inside. Model #'s 331806 and 331813. I checked at my Lowes in Hamburg NY and it said they were out of them. I then proceeded to check others store and all of them were out. How can this be. Isn't this FALSE ADVERTISING? When I opened up a chat with someone on line, he proceeded to tell to go to the store and see if they would be willing to order one. He then proceeded to IGNORE me and kept coming back saying I will be right with you. As the minutes ticked by, I would get another message saying I am sorry but I will be right with you. Then minutes ticked by and another showed up. I am really turned off about the flyer you put out and the lack of customer attention I got. I find it hard to believe that a day after the flyer came out that you sold out in a day. I took screen shots off my phone from my discussions with the customer service person of yours and the flyer and I am sending it to the AG.

20

Despite the sales representative's comment …"I must have bought my mower many years ago..." I bought it in Stafford VA's Lowes I believe within in the last 5 years; It's a John Deere 21" cut self-propelled push mower. It runs great but needs a replacement blade. According to another sales rep, the only Deere blades stocked are for riding lawn mowers! However that should no be a problem I thought as there are universal blades that should fit. There are, you just don't sell them! I went to Home Depot and bought a blade there.

20

1. According to Lowe's manager, asking an employee to hold a cart full of merchandise for a few minutes so a customer can go get a wallet is standard for Lowe's. I asked for this consideration, was told that it would be held. Came back in a few minutes and the cart and contents was gone. So I had to start shopping all over.
2. At check out I purchased several items along with several bags of yard soil to be picked up in a drive-thru service area. The check out was cumbersome as there was not any listing source of soil products or pricing available. A printed product should have been clearly placed at the check out counter. Later I was told by a manager this information had been on display, but it sure wasn't when I checked out. The cashier couldn't find the printout either. When the store manager was asked about why someone hadn't reported the printout was missing there was not a reasonable answer. When asked why there weren't more copies available for clerks to put up, there was not a reasonable answer.
3. When going through the drive thru area to pick up the soil products the attendee noted that the products had not been available for several days. Asked if there was a substitute and the answer was "NO", there was not anything that could be provided as a substitute. When asked why I was allowed to purchase the soil products the attendee did not have an answer.
4. Went to customer service and explained the situation and asked to address this with a manager. Discussed this whole situation. Asked the store manager why the soil product was sold? He informed me the soil vendor had failed to deliver the product. When asked why the product was still being sold, he noted there had been an effort to remove product from the electronic sales tools that are used, but that not anyone would and that nothing had been done otherwise to remove the product from the sales options at check out. WHY?
When asked why the attendees didn't have authority to provide a suitable alternative to avoid ill feelings and address the Lowe's shortfalls, the manager said that is not how things work. And, that this is a time of year of significant theft of product. Mind you, I made the effort to make a purchase in good faith without seeing the product in the fenced area.
The manager offered to provide a refund which was the least he could do. He offered to provide a 20% discount when the product arrived. I informed him that I would not be visiting Lowe's for a long time.

Now tell me WHY would I should do business in Lowe's in the future? Lowe's has a lot of things to correct to ensure good business practices are implemented and followed providing good customer service.

You do not have authorization from me to share my contact information or send other messages or mailings or solicitations, except in response to this Lowe's failure.

20

I purchased 8 can's of paint spending over $300. Two of your sales reps sold me the product with the expectation I was going to get 50
% of the total purchase of the paint. I was explained at the register that it was a "buy one get one free" sort of rebate. When I filled in the rebate information online and read my receipt closely I couldn't quite understand the wording on the rebate. When I finally received the rebate it was half of the amount I expected. I received a check for only $75.96. I went to the store I purchase the paint at and was told to call the on the receipt but guess what, the only number on the receipt was the local store I had just been at. I spent 45 minutes trying to reach the correct department and a real human to talk to. I was told that it was half the amount of the 2nd can of paint. The customer service rep just apologized and offered nothing else than, "is there anything else I can help you with". I feel this rebate is falsely advertised. The sales reps do not explain rebates correctly and the call centers are horrible. I feel it's intentional in order to frustrate the customer and discourage them from following up with their complaint or situation. I have been a loyal customer since Lowes opened up in my area many years ago and sadly, I am very discouraged from shopping at your stores in the future. I have a large family and circle of friends who will surely here about this experience.

20

We ordered a security door from Lowes on Thunderbird in Phoenix, AZ. At store person came to take measurements. We specified the door we wanted by pointing to the door style we already had in another location. We specified the door knobs we wanted. When we picked up the door knobs they were not what we requested. We easily changed them. It took many weeks for the security doors to arrive. We were told they would come one week but it was the next week. We scheduled the installation. The installer had problems with an earlier installation and never notified us we would not be installed that day. We rescheduled. When the installer arrived, it was not the door we had ordered. We were told we could refuse and it would take weeks to get the order redone. That was not an option for us so we had the doors installed. Not happy. Will not trust Lowe's again. Will inform friends of our experience.

20

After years of shopping at lowes I have made my last purchase. I will not support a company that does not live up to their word. And further more I will let others know of my opinion. I believe your rebate program is definitely a scam.

20

I ordered online a trash compactor on April 7, 2019. I have called the Roseburg Oregon store numerous times regarding when they will get it. I was finally told April 22 2019. It still has not been delivered to the Roseburg store and when I contacted them again today, I was told it could be up to 7 more days. Meanwhile, we have a gaping hole in our kitchen, company over for Easter....not a good look. I am very disappointed in Lowes. I would hesitate to order anything online again and would not recommend that my friends and family do either.

Donna Prowell
541-679-8613.

20

Things not done right

1) Lack of doing mitered waterfall edges for entire bath

2) bath extends into shower an extra inch beyond the notch in vicostone

3) shower door transition vertical was specifically removed and should never have been produced and definitely not installed. Need it removed and refunded.

4) shower seat was ordered as half bullnose edge and inexplicably changed without our authorization to eased edge.

5) Response from lowes was that the person on site had permission to make all said changes. Only the client was also an AIA architect and was in charge of everything. The contractor was there to let in and point to the right area and all design decisions were to be made by client (us). However when we said this they said we gave permission for the person on site to make decisions. We asked when we did this and they could not find the form that said that. We later found out (and have a copy of) the form we were supposed to sign that would have given this permission. Had we seen and signed that form, we would have realized that Lowe's had no intention of working with us from a distance, that we had to be on site or else they would assume this. However our contractor did not have the knowledge and in fact, when asked about things specifically deferred to us. yet we were never called or contacted at the time or after.

6) According to the contract we signed, the installation is not complete until the client approves it by signing a COC - certificate of completion form. We never signed it and when we asked for a copy we were shown a form that was signed by the INSTALLER saying it was not signed. So if we did not sign that it was installed correctly, and we complained about the installation, this should not have been considered a proper installation.

Remediation: We want the problems above fixed or be refunded for the full amount we paid for these services that were not performed right.

20

I bought a dishwasher and they told me even wrote in my paper work that it would be delivered and installed said we would be receiving a call in a day or two to set up install appointment three days later the day before it was to be installed we called the number on paper work and they told us they didn't even have the unit yet but when we purchased they asked us if we was taking it with is or delivery the service line person who was a total butt hole said the sales person shouldn't have told us a date or wrote it on the paperwork they acted like they didn't care at all so I asked to speak with a manager on the service line and it was the same he didn't give a fu_k to so I asked for a refund and am waiting on a call to get my money back will never repeat never buy anything from lowes again thanks for nothing the whole thought of sales is to be honest with the customer not tell them what it takes to get the money then treat them like crap later

40

I purchased a Maytag Washer and Dryer on 4/5/19. I was told they could be delivered on April 24. I never received a phone call stating otherwise. I called the morning of 4/24 and inquired about my delivery. After being jacked around I finally got what I thought was the delivery department. He stated it wouldn't arrive in the store until 4/26 and would be delivered. I explained that I planned my schedule this week around this delivery. I was originally told it could be delivered on the 21st. That was not able to fit within my schedule as it was a Sunday and it was Easter Sunday.
He then stated that he had no control over the vendor and when it gets shipped and it wasn't shipped until 4/19. Now my question is why would they tell you it would arrive in the store on the 19th and schedule delivery if it wasn't shipped until the 19th. And how can they tell me it will be delivered on the 26th before 4 if it isn't in the store and by their own words have no control over when it will get there.
So then I called back and asked to talk to manager of the store and after finishing my complaint he said mam I just talked to you about this, he never once referred to me as being the manager. He then said I am working on this and you will get your appliances on Friday. I can do nothing more than apologize for things that are out of my control.
Needless to say I am sorry just doesn't get it. I told him I would be contacting corporate and his reply was mam you can do that but all they will do is refer back to me to take care of this. All I am saying is a simple phone call keeping me aware of the situation would have been sufficient. I get the feeling that my appliances were given to someone else that would have caused them to lose a sale and then mine were resent on the 19th.
I am very busy and have a tight schedule, my time is just as valuable as your employees and I would hope they are trained to understand this. As I have rearranged my schedule once again to accommodate LOwes and it should be the other way around or at least communicate as to why the delay.
Whatever happened this is poor service and I quit shopping at Home Depot for this very same reason. Big box stores may not be the answer, you may be less expensive but local businesses do know how to take care of their customers.
Have a nice day.
Betty McCracken
559-960-9869

20

I placed online purchase order # 371427574 that was completed on 3/25/2019. When the items were delivered to my condominium in Renton, WA we discovered that the 20.4 cu-ft. refrigerator [Item #: 852902] was too tall. I contacted the Renton store and asked that the refrigerator be returned to the store and replaced with a shorter 18-cu ft. refrigerator [Item #: 852888]. On 3/27/2019 the refrigerators were swapped out.

My first concern is that I have not received a $656.10 refund for the returned 20.4 cu-ft, refrigerator.

Second, the replacement refrigerator arrived with a dent in the door. I contacted Lowes Renton who indicated they had a replacement door in stock, but could not deliver it for more than one week. With Lowes Renton's agreement my agent returned the dented door and picked up the new door. The transaction cost me over $100.00 to conclude.

On an early contact with Lowes Renton, they promised a discount for the dented refrigerator but I did not receive that! I have contacted Lowes Renton on multiple occasions and to date have only been told that they are waiting for information from their own pickup and delivery department.

I have been a customer of Lowes for many years and have never experienced such a poor response on issues. I don't complain much because until this issue, there have been no concerns for otherwise exception service from Lowes.

I am requesting your assistance to investigate and resolve the concerns that I have. I will be satisfied with the refund as noted and also a discount on the damaged item.

Your assistance is appreciated.

Herbert A. Stewart
herbstew@msn.com
937-546-9139 (cell)

20

you have cut workers and hours so much my 67 year old wife had to help load cinder blocks and large bags of garden soil at the summersville wv store. I think that is disgraceful. I never thought lowes would be that low. I will take my business elsewhere. I have always enjoyed going to lowes.

20

2 roofing jobs , started Nov 2017 . Jobs were both very poor craftsmanship . I just made my last payment of a 20,000$ charge. The roofs are still not right . I’ve spoken to cooperate 3 times and they say they will call back and never do . I’m very displeased with the job s.
This will be the second summer I will be trying to get them to correct things. They never vented the one roof, the water has run down the side of the house due to miss rehanging of the gutters now for 18 months . The front porch ices up after replacing the the front roof. The list goes on and on.

20

Gentlemen:
Today I was shopping at your Lowes store, 5204 Sprague Avenue Spokane WA and was serviced by salesperson named Jeff in the garden department.

After buying large quantity of garden supplies and loading it into my truck I noticed that the salesperson had mistakenly charged me for things I did not buy, about a $90 overcharge. I returned to the salesperson and pointed out the error and what transpired was most discouraging:

1. The salesperson refused to acknowledge the overcharge and did nothing to rectify the situation, instead standing helpless and smirking at me the entire time. He said that I would have to unload the truck and bring everything back in the store, which I refused to do, he the laughed in my face. Let me be very clear: your salesperson laughed in my face and stood there smirking at me without providing any assistance at all.

2. I asked for a supervisor, which he refused to do, I had to go and find a supervisor myself.

3. The supervisor was quite helpful, checked the contents in my truck, and acknowledged the mistake and refunded the overcharge. All the while the original salesperson was smirking and laughing at me.

Everyone makes mistakes, that is not the issue, but when one of your salespersons does make a mistake then they should make a decent effort to correct it and treat your customer with respect. This salesperson was rude, insolent, disrespectful, and completely incompetent. I have shopped at this Lowes for years and never experienced such a situation. You need to do something about this else other customers will be treated in a similar disrespectful manner.

Michael Ellis

20

I am a licensed contractor/electrician and frequently shop at Lowes' in Seaford, DE & Salisbury, MD. This evening 4/23/19, I shopped at Lowe's in Seaford, DE. I could not get checked out with my items - all self check outs were down[red lights flashing] @7:00 pm. I asked the clerk standing at the doorway if she could check me out she said "NO"! So I put my items down and walked out of the store, I can shop at Home Depot and by the way I have never had an issue like this before at Home Depot nor have I had any issues previously at Lowe's like this happen.

20

As much as I want to like this store they just keep getting worst. Have to do a complete remodel of an apartment so figured I would try them once again. I wanted to start with carpet price so here we go, once there it was very apparent I was a bother to the sales person, explained what I wanted after heming and hawing she decided to help but just enough they will call me well guess what bought in at home depot this AM.
Everytime I go ito the store I always get someone with an attitude won't go back.

20

Purchased Magtag washer and dryer from Lowes about 3 years ago. Needed servicing on both, was covered by extended warrenty I wisely bought. Made appointment through lowes for a company called Mr. Appliance. I had to take the day off from work as they could not give me a time frame (morning or afternoon) until that morning at 9:00 am. After calling at 9:00 was told they would be there by 11:30. An hour later, the service person showed up. Was also told they would call before arriving. That didn't happen, he just showed up.Service person came, found the problem and told me the parts would be ordered. 3 weeks later, I still had not heard from them. Called one day and was told they would call me back. They never did. Called again 2 days later, was put on hold while they called parts dept. Rep got back on phone and said no one in parts dept was picking up. Was told she would call be back.She did not. So this morning I had to call Lowes who then called Mr Appliance and now finally they said part would be in 3 days. (I think never ordered the parts to begin with). Now back to trying to schedule appt for them to come. Well, they only work Mon - Fri 9:00 to 5:00. So once again, I am forced to lose another days pay waiting for them. Was told the computer does the scheduling so I won't even know a time frame until after 9:00 that morning as to when they would come. Lesson learned: NEVER BUY APPLIANCES THROUGH LOWES. Extremely disgusted customer.

20

On or about 4/10/19, I purchased 9 bags of stones,25 bags of garden soil and 30 bags of top soil to be delivered the next day, at 4:00PM the next day I call the store to find out about my delivery and was told it would not be delivered today that I need to make a new appointment for delivery. At 6:30 PM I came in and spoke to a manager who apologized and took of the delivery charge and said I would receive my delivery tomorrow. At 2:00PM the next day I again came into the store and spoke to another manager who again apologized and gave me an additional 20% off, and a shored me I was going to get my delivery the next day, That I was made priority and early delivery in AM. The next day at 11:00 AM I again went to the store and spoke again with a different manager who said my delivery is on the truck for delivery today between 1:00 and 4:00 PM, I asked her why it wasent deliverd on the original secheduled day and she could not answer me, I asked to speak to the store manager and she said she would have to look in to it. she then went in to the computer and said Oh I see you are getting and addition 20% off, I will approver the 20% off one you get your order and call me you received it. TO ME THIS WAS A THREAT THAT IF I DID NOT CALL HER I WOULD NOT GET THE 20% OFF, I DID CALL HER. To this day I have not had any responce why my order did not come on the original delivery day, poor service from Lowe's Hudson, MA

20

Wish Mr. Marvin Elliott would go to the Only At Lowes facebook pag and read what the employees really ahve to say about all the changes that are being made! Employee morale is at an all time low and good, dedicated employees are so frustrated nd leaving.

20

Order#371740581

We ordered a Microwave, Wine Fridge, Stove and Dishwasher to be delivered to our condo in Chicago. It was to be delivered on April 16th. The delivery crew showed up and my wife went to the dock at the back of the building to meet them.

The delivery crew "determined" that they could not fit the truck in the alley. They then went around to the front of the bldg and saw that there were 3 stairs and determined that they could not deliver the items bc they "do not do stairs" and they didn't see a ramp. They then took off and called their "dispatch" to let them know they could not deliver the items. They did not call or go back and let my wife know they were leaving so she was left sitting in an alley thinking they were still there when she later got a call from dispatch that the drivers had left.
My wife also said that the drivers were rude.

I called the Lincolnwood Il location to advise them what happend and express how upset I was. I was told they would reschedule and call that evening to let us know the new window for the next day. We never got a message about what the new delivery window would be so I had to call back the next day to find out (so we wouldnt sit around all day).

We were finally delivered our items. The second driver was very polite and executed the delivery within 30 minutes and had not problem bringing everything up. However after he left my wife opened the boxed and discovered the microwave was serverly damaged (dented).

April 19th I have made 5 calls to Lowes to schedule someone to come out and swap the damaged microwave. Each time I was told someone would call me back. These calls were made over the course of 5 hours. I have yet to hear from anyone at Lowes.

It would be nice to hear from someone since I noticed today that the payment went through. This has been the worst purchase experience I have ever gone through. The customer service we have received has damaged your brand to with us and I honestly can not recommend anyone order anything through Lowes.

I am trying to be hopeful that we will eventually get a microwave that works but I am not optimistic that Lowes will ever call back to rectify the situation. I can not overstate my frustration. It is almost as if we are being taunted by the lack of customer service. (1. We have your money. 2. You dont have what you paid for - a new microwave 3. We are not even going to call you back to fix the situation)

Please tell me what our next step to rectify this should be. My wife is in Chicago at the condo until Tuesday and I cant even stomach the thought that she may have to schedule another flight back just to be there to meet delivery guys for a third time to get a microwave. At that point we will have spent more on travel to meet delivery guys than the cost of the appliances themselves.

Help!!!!!! (312) 622-6719

20

Bought rose bulbs last year at millsboro store 50 of them for $20 only one came up took picture was told by store manager to dig the 49 up that didn’t bloom and bring back have bad back spent $20 to have a landscaper plant them for me drove up there 30 minutes back and forth they said too bad please advise

20

poor service at 1747 store is just dirty looking old banners in garden flapping in wind 1 person ck out we waited in line mngr said we could get in another line I said where girls light not lit he asked her to turn on light she said no she was going on break. could mngr not run register after all that I noticed she double charged me .I wrote a ck but got a store credit back 30 dollars of my money is tied up for 4 days ken cross your mngr needs some lessons from whoever runs Madison st lowes in Clarksville teenneessee wont be shopping at springfield anymore Madison st lowes is always clean and organized

20

We have been doing business with Lowes for years. My complaint is concerning our delivery today. with a 12:00-4pm delivery. The delivery person called at 7:30 this morning and said I will be there in 15 minutes. and I advised him my husband was in a wheel chair and was not up yet. he needed to give me 390 minutes and then he came at 8:30.
Why give us a window if you are going to change your mind and just deliver when you want. The delivery person was so ugly and unprofessional and would not give me his name. We ask for help transporting insulation to a building and be said he did not need to help us. So my husband from a Wheel chair attempted to deliver the Insulation to the building. I carried 2 rolls and my husband carried 1 and then finally over guilt the delivery person started carrying insulation. There is supposed to be a storm today and our products were supposed to have been delivered on Tuesday or Wednesday this past week. There was absolutely no reason for the delivery person to be ugly. He was in the wrong and we were at a loss.
He has been ugly with us before with a contractor and acted the same way . He had parked in a church yard across the street at 10:30 on a Sunday and we were on our way to Church and he bought our products. and the Church was not pleased with his actions. So again he was a hot head.
This delivery person's name was Pete. There has got to be a better route than this for customer service.

20

This is worst customer service I've ever experienced in my lifetime, I am 81 yrs old. This is 2nd time in 3 days I've had to deal with unsatisfactory service. The store I am speaking of is in Ormond Beach, FL on Granada Blvd. Two days ago I placed an on-line order for 2 cases of bottled water plus other items. Was notified order was ready for pick-up. Go to store and employee can not find the 2 cases of bottled water; so he goes to look for it. After waiting 10 minutes + he returns and tells me it is still up on pallet and was not unloaded. I cancel this portion of my order. Go home and reorder. Next day I return after receiving notice it was ready for pick-up on 2nd time around.
Come home and realize I must order a plumbing Item. Go on line and order returning to store this morning (next day)as I received notice item was ready for p/u. Go to P/U desk and two men are waiting in front of me. I wait 10 minutes and make a statement to them about where are the employees that work at P/U counter. First man in line tells me he came in and 1 of the 2 personnel went to look for part of his order 25 minutes ago and the second guy took off after 10 minutes to help #1 find it since #1 hadn't returned. I said this is unacceptable and left. I walked thru store looking to purchase the plumbing item I needed and left. Now I have to try and call store and get my credit for item in P/U area on hold.

20

I was approved for a lowe s card on 4/19/19. I went to Strongsville Loses and inquired about a Husqavarva Riding lawn mower. The sales guy said he just got stuff off the shelves and delivery would be 3weeks. Asked a manager, who got me help. A $1499 lawn tractor and a $429 Whirlpool dishwasher was written up to be deliver April 30. I was approved for 6 month 0% financing. Total $2129. I was told to go to the register and give my name After being at Lowe's for over an hour i went to register and was asked for my credit card. I said I was just approve d he said I can't help you here! I was already at the service desk for 20 minutes! Please please cancel my credit with Lowes. I will never walk into Lowe's again! Very very disappointed.Maureen J. Clark 22437 Jonathan Dr, Strongsville, Ohio 44149

20

Hello , I purchased a kitchen last month or so and spent about 19000 dollars plus in the South Philadelphia store, I own 10 properties and shop here often. I am so stressed out but all the nonsense its beyond words. First let me start by saying the Manager Joe and another manager tried to assist. However everything keeps going array. Mainly the vendors. Cindy has been working with the vendor on my cabinets because I have had such poor craftsmanship. 8 grand for boxes with doors and the doors have things here and there wrong. The Countertop people Top Line sent me to the worse neighborhood in Jersey 40 mins away to pick out my countertops to find out all I had to do was drive to the airport which is 15 mins away. That's 2, I bought my appliances there Dishwasher and Stove, Stove was on display however I asked if they can put the stove on the delivery with the dishwasher it was agreed however it was missed and had to be sent the next day. That's Fine, I survived because they had to come template my countertops the next day. The guy comes a week after I picked out my Countertops, now I come to find out the slab hasn't even been shipped yet and its over a week. So now I don't know when the countertop will be installed. Its just insanity!!! there is more I cannot recall but that's it for now!!! So Let me explain doing a kitchen is Difficult and stressful enough!!!! I am spending tons of money on installation (not from lowes) thankfully, eating out this that and the other. There is dust everywhere my house is in shambles , I have cabinets on top of cabinets, stuff everywhere in my house from my old kitchen in boxes, no sink to wash a dish, no where to cook etc. its insanity. Not your problem I decided to do this however trying to help you see. Perhaps they should tell you all the stuff that comes with this while your buying. The money that it costs is insane and the constant things going wrong 1 after the other is (well put it this way I cried several times) The kicker is after all this I go back to Lowes to by a Microwave and the girl walks away from me to speak to another customer. Just non stop! Again I have no complaints about the managers, they have been wonderful in delegating my issues etc but nothing seems to be getting resolved. I to get this over with and any assistance would be wonderful! Top line really took me to a new level with all of this sending me on a wild goose chase. They sell countertops shouldn't 3 different people know where to send a customer. IM still Pending Kraftmaids response and that has been addressed. I cannot do anything though to move forward because I am waiting on my countertops and wont open the other cabinets until they come I have something that goes on top that's why. The time and Money I have spent running back and forth to Lowes is just insane!
. thank you for your time!!!
Harriet Raia
2673031996

20

Initially, I have no date to explain stopping by the Columbus, Ohio store in Whitehall to look at washing/dryer machines. I liked the prices ($699 each) and decided I would definitely purchase a pair, at that store. The young man I spoke with was courteous, walked with me, listened to my concerns and provided me with three printouts of w/d pairs that met my specifications. I was so amazed at his friendliness and expressed my thanks for a seldom seen customer service approach. My thankfulness ended at that moment. I went home to review my printouts and research the products. On 16 April 2019, I decided to purchase my choice. I stopped by the store, but no one was in appliances. I asked a female in paints for assistance. I noticed her hands were very grimy and continued with the purchase. She yelled at a man on machinery "Cator" to assist her with the transaction. He informed me I needed new water hoses for Lowe's liability and recommended stainless steel. I said okay. She asked me if I had existing duct work; I said yes. He asked if I had 3 or 4 prong dryer outlet. I did not know. He said for me to call the store when I have that information. I said okay. He asked about extended warranties; I said yes. He recommended at least 3 years; I said that would be fine. The transaction ended at $1,751.31. Later that day, I called the store to inform that I have a 3 prong dryer outlet. I did not get the first person's name (because again I felt this was a routine call). The person sounded busy and I was having problems hearing him because of beeping machinery. He yelled to someone that I could not hear, but the beeping continued. He asked me who was my salesman. I said I did not know; no one introduced themselves to me. He looked up my order and informed me Eric Cator was my salesman and that he was away and for me to call back. I said okay. I felt his customer service approach was questionable and called back and asked to talk to the store manager. I talked to Darryl and he pulled up my order and said I would also need new duct work. I explained no one told me that. He tried to reach Eric Cator and said he was not available and would leave him a message to return my call. I'm beginning to feel concerned about how this transaction was being handled. I called the store again and was disconnected after being transferred to Eric Cator. I called again and talked with Eric Cator. After discussing the price of the 3 prong dryer cord and dryer vent, Eric Cator hung up on me. I had another question. I called the store again and was put on hold for a long time before a "Sheila Jones" was reached. By this time, I'm very upset. I will admit I began to use profanity. As I was describing the situation, she begins to time me. "I've talked to you for 15 min, 30 min, 45 min"... what do you want? I'm so upset about the treatment I'd received, I said cancel the purchase. Then another dilemma began, She was determined to refund me one price $15??.00 I told her that was not the refund amount. My receipt shows $1751.31. She tells someone to get her the receipt I was looking at. She continues to say the refund amount incorrectly. She tells me how much of her time I have taken up. We ended the call. I decided to go to the store with my receipt. I went to appliance and saw a female. She asked could she help. I am very upset, at this point. I began to cry while trying to explain the situation. I saw Eric Cator and told the lady he hung up on me. She gestures to him to leave and continue doing what he was doing. She motions to me to go the customer service desk and said I would not give her a chance to talk. I said okay, let's go the patio furniture and do it her way. While I sat waiting, another female appears. She is Sheila Jones. She asked the other female if she had given me the return receipts. I expressed handing me an envelope was not a good resolution. I opened the envelope and determined the amount was not the correct amount. Sheila Jones took my receipt from my hand. I said for her not to take my receipt. She took it to the customer service desk and told them to issue me a third return receipt for the warranties. I tapped her on her left shoulder to express the correct amount. She responded (while customers are watching) with "don't put your hands on me". I backed up to the light bulb section. She then turned to me, gave me the third receipt and said, "You do the math" and left. I went back to patio to make sure the correct amount had been refunded to me and left the store.

60

I recently puchased a new dryer and wall planks for about 1100.00 I purchase a lot from Lowes--I added a warrenty for the dryer but have not received confirmation or the name of the warrenty company (Lowes in Kentwood Michigan)
I addition I received e mails from Lowes that i could receive 15% of purchases over 400.00. No one at lowes seemed to know how to do this --It appears you owe me about 165.00 I have the email and all reciepts but I do not know how to upload these. Where can i send then them to -please resolve and advise Thanks Jeffrey Goddard

100

I wanted to applaud the customer service at the Hanover Lowes. I had some concerns about a purchase and throughout the process of correcting the problem, I have felt real concern for my situation and a desire to make it right. This is extraordinary and exemplary. I compliment Anna, manager; Dave, appliance department; and Connie, returns. The good will that they generate is your best product and will bring me back to Lowes for my major appliance purchases. I will share my experience with my friends and neighbors. Thank You

20

Purchase a display model Samsung Refrigerator from Lowes Tucson. Sales # S1754C01 Transaction # 23524998 on 4/17/2019' The model number of Samsung was RF28HMEDBSR.
Delivery was arranged for 4/21/19 and I completed my transaction ( including 18 months special finance ) using my Lowes Credit Card.
A manager approved the purchase and I departed the store.
After getting back to my office I received a voicemail informing me that " The product did not work and needed repair "
I called back and was told that I could not order the same item and I could wait for it to be repaired but that they did not know how long this would take ! The only other option I was given was to have a refund.
This is totally unacceptable, there was no indication on the item that it was not for sale and/or was not suitable for purpose.

20

Incident # 1-28969550610 Please read. Finally received a call from asst. mgr. Millsboro DE store. After at least 3 attempts to delivery 3,000.worth of appliances, mgr. now informs me that the refrigerator is not in store. It was in store, received a call from sales clerk Roger it was received. NOW not in store. This is has been an absolute nightmare, I will inform all owners in our condo assoc. 48 units of your terrible customer service. There should be a place for 0 stars. Still have not received appliances, need to revisit third party delivery to accommodate customers.

20

We had aluminum fence installed approximently August 2018. The initial installation process was a joke with no coordination between the store, installer, and myself the consumer. A few months after installation the fence ripped away from the anchors holding it to the side of the house. I’ve been trying to get it repaired for the last 6 months to no avail. I get apologies, excuses, lies, promises, and unfulfilled commitments. I had to make temporary repairs myself and both of the gate latches are still broken. The gates, portions of the fence were improperly installed by an incompanent foreman from the fence company. Wrong parts were installed and I still have missing parts and broken parts. These comment only touch the surface of my experience it’s Lowe’s. You wanted money up front and on top of it I don’t believe I ever got my military discount. I’m done dealing with the store and the local Lowes installation division and I would like to discuss with corporate. My phone # is 908-752-3933, the store in question is Johnson City TN. A further note is that I have spent around 20K with Lowes since I moved to TN. In June of 2018.

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I purchased a refrigerator on 3-19-19, transaction 79002430, and this is the way it has gone:
1. First refrigerator delivered on 4-7-19, damaged refused and requested replacement
2. on Friday 4-12-19 I checked on it since I was at Lowes and was told it was in and to be delivered on 4-14-19, I asked o move it from Sunday to another date. I asked the sales person Anthony to move it to the Wednesday date.
3. Was called on 4-16-19 for delivery on 4-17-19
4. On 4-17-19 received a call stating that the refrigerator was not in to be brought out to me but was "suppose" to be in by end of week.
I have not had the courtesy from Lowes of Orangeburg SC of receiving a call letting me know any of the things that have taken place but according to the conversation on 4-12, the refrigerator was on hand and to be delivered, here I am still waiting on the delivery. It's like I am just to wait and do the best I can to get the merchandise at the Orangeburg stores convenience of getting it to me. I think some one needs to step up and take charge of getting me my refrigerator immediately even if it cost Lowes overtime for the aggravation I have had because of no one letting me know what has taken place.

20

bought a Samsung washer from lowes, joplin, mo 8 months ago. about 3 weeks ago it quit accepting water and i called lowes and they sent me to lowes repair, and they sent out national repair and tech said it was a water valve, they did not have one so had to order it 1 week, they get the part but still doesn't work, they decide its the mother board, they don't have one have to order it another 2 weeks go by and they install new mother board on 4/16/19. iit lasted my wife 1 load and then the same thing happened again. They want me to go thur the whole thing all over again and i called Samsung and they say its a new repair order and they want to send a different repair tech to work on it. i am very upset and i am just about ready to tear up my lowes card and my Samsung. I was sold a lemon and i believe lowes should replace the washer. my wife called lowes last evening and they assured her that they would get in touch with Samsung today and recommend a washer replacement, but with the way i am being treated i no longer trust anyone. I want the unit replaced!!!

20

Went into Lowes store in Carencro store to exchange cordless drill driver set. This Kobalt set had a life time warranty. Lowes has exchanged it several times over the last few years with no problem, no questions asked. If only 1 tool within the set broke, the complet set was exchanged. Not this time. The returns sales person immediately gave me the number to call Kobalt myself. After being on hold ten minutes or so , they told me it had only 30 or 60 day warranty. None in stock. She asked me to find a Lowes manager that she could talk to. I handed my phone to manager, but she really didn’t want to get involved. They spoke several seconds, and told sales clerk to find item number of my set on the computer. We did. Kobalt didn’t honor the warranty and Lowes supervisor walked away. I found her a few isles away trying to avoid me. She said nothing she could do and walked away. Seems like Lowes is more interested in selling Craftsman and abandoned Kobalt and honoring warranty. I always shop Lowes, not Home Depot. I use Lowes for my business and rentals. Very disappointed in Lowes. I have never seen a don’t care attitude like this ever from Lowes.

20

On Fri. 04/11/2019 we purchased a Samsung 28.15 cf refrig. It was a floor model, the last of that model in stock. The sales person checked with her manager and it was approved for sale. We established that the refrig. would be delivered the following Mon. 04/15/2019. The delivery time was verified on that date between 1pm-5pm. In the interim we sold our old refrig. to be picked up before delivery of the new one. Around 3pm we called to know when it would be at our address. We were told that the order was cancelled. We ask by whom and were told that it was never put on the delivery truck. At this point we have no way to protect our frozen items or refriged. products. The response by Lowes to our situation went from bad to worst. It would take far more space than I have to document the stress and anger we have experienced.
This morning we went to the Santa Marie office to register our complaint to the manager. The best he could offer was a delivery time sometime around 8pm, 04/16/2019 and a $100.00 discount for our troubles. We already have spoilage and not enough time to cancel and find the same model elsewhere. This the most stressful experience we have encountered over a such a simple purchase. We do not feel we were adequately but no time to make a alternate substitute.

20

I bought a 5 year protection plan from Lowe's on my washer and dryer purchase. Each time my wife called to request a service on the dryer, the representative wouldn't make the appointment without additional information; ie, the serial number, then they argued with her that the serial number wasn't the right serial number, stating it was "policy", and "there has to be a letter at the end". These protection plans are purchased by the customer; not the protection plan representative. We went into the store, and the salesman that I purchased the washer and dryer from was able to pull up in his computer the date of the sale, and all the information on the five year plan I purchased. These ladies..Patricia and can't remember the other one...have no business calling my wife a liar that she isn't giving them the proper information. If you want folks to continue buying products from your store and purchasing these extra items, it would be in your best interest to have the technician get the specific information you want, rather than the paying customer doing the work for you, especially if you aren't going to take the information given. If the store sales clerk can pull up all the information, what's up with these ladies? Both times were bad experiences with very rude technicians. I personally will now make Lowe's my last store to shop for products, and will be sure to spread the word about your protection plans.

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I order a dishwasher from you Venice, Fl store (invoice# 85180) which was in stock and a scheduled delivery for April 10th. The driver of the delivery contacted us to inform us that that unit was not in the warehouse and could not be delivered. When the store was contacted to find out what the problem was they told us they would call back with an answer. No reply. I continued to call back and either getting put on hold, or we'll call back. The store was showing two in stock. The manager would not answer my calls when transferred and I finally got a customer service person who transferred me to a man named Keith in the install department and told me that it wasn't in stock. I have never heard or seen so much disregard to customers in my lifetime as well as incompetence ever. This is supposed to be install so my 100 year old friend can function. This was put on my Lowe card ending in 307061-6. I have asked the Venice store to find one and get it in of either equal value or better or refund the money today!

40

I ordered a gas range on Lowes online on 4/6/2019. I got text message from Lowe's that it will be delivered on Sunday 4/14/2019, then I got a call on 4/14 afternoon, they said the range were overbooked, they did not have any on hands, so rescheduled to Monday 4/15/2019 between 3pm and 7pm delivery, and I also received the confirmation text message too about the schedule. Then we waited after 7pm EST on 4/15/2019 MOnday, no call, no delivery. I called back to ask about it. A moment later they called me back, said it was scheduled tomorrow 4/16/2019. I am very disappointed at Lowe's delivery service, not surprised a lot customer complained about it online. I actually have been appreciative their customer services overall in store and a big fan of Lowe's. They are friendly, always ready for help, easy to return any items, etc. But delivery service is a weak spot they really need to improve. If such issue keep happening, I will definitely consider to go for other stores to order online.

20

I started a bath remodel with the Morristown tn, store on November the 30th 2018.The contractor started on our bath on Feb 12th and said it would take 2 or 3 days to finish the job.During installation of the shower unit he broke one of the panels and had to stop.the rep at the store told us the panel had been reordered and he would contact us when he got a ship date on the panel.after not hearing from lowes after 2 weeks i contacted the manufacturer customer service to see if i could get a ship date from them.they told me that a replacement had not been ordered.i contacted shawn i think who is a manager at the store and told him what i had found out he said he would check on it and call me back.i did receive a call from grant who said he would take care of my problem and get the panel ordered.the replacement panel was finally delivered on mar the 28th.when the contractor started installing it on mar the 29th i noticed it was a different color and had him take it out.i contacted grant and told him of the problem he came to my home that same day and took pictures of all the panels and said he would get with US Marble to see when they could have another panel. he called me the next morning and said they could have another panel in 2 weeks.i told him to reorder the panel and please rush all they could because my bath had been torn out for 2 months now and i am really at my patients end.i tried contacting grant this morning apr the 15th but could not get a reply so i contacted US Marble customer service who told me once again the panel had not been reordered any help you could provide would be greatly appreciated because my only other option at this point is to hire another contractor to tear out what has been done and start over.

20

Ordering online. DON'T DO IT!!!!!!!!! I have had two bad experiences. After the first one, I gave Lowes the benefit of the doubt. After this time(2nd time), I definitely will over look Lowes with any more needs. The first time, I ordered a gas water heater for store pickup. If they don't have it in stock, it takes forever. Lowes finally sent me an email that it was in and ready to be picked up. When we got there, we went to the online order counter and let them know that we were there to pick up our order. 30-45 minutes later, we were told that they didn't have it and to come back the next day. I asked if they had any gas water heaters in stock that we could look at. They said yes, so we went and looked and low and behold we found the gas water heater that we had ordered! The second time, I ordered(3-17-2019) an upright freezer for delivery and to pick up the old one. On 3-28-2019 I received an email that my delivery date would be Sunday 3-31-2019 between 8AM and 8PM. I called and said that I would only be available after 2pm, and they noted that. Sunday 3-31-2019 at 9am, they said that they wouldn't be able to deliver until after 9pm, so they wanted to reschedule. So it was set up to be delivered on 4-4-2019 after 4:30pm. I had to call and found out that they thought that it was delivered on 3-31-2019. Since it was NOT delivered, they scheduled it for 4-9-2019. On 4-9-2019, I received a call saying that the driver was sick and they could deliver on 4-13-2019. We finally received it! It was delivered unboxed, even though I stated that it was going in the garage. It had marks on the back, cardboard rear vent that was pushed in with a coolant line visible, and when I removed the front plastic vent cover, the metal was bent. For paying over $700(including tax and old pickup), I felt cheated. Not to mention almost a month wait to receive it.

20

My complaint is the lack of service I have received in getting a washer, which is under warranty repaired. I purchased a Maytag TL Washer, on May 22, 2018, and it started having performance problems in February 2019. I immediately called customer service to have a repair man look at the problem. A repair man showed up during the second week of February 2019, and he reported that he has never encountered a problem like the noise our washer was making. He stated he would order a part and it would be ready in 7 to 10 working days. After two weeks had passed, I called the customer service at 1-888-775-6937, to inquire on the status as too much time had passed. I was advised that the part was on its way. Thereafter, another two weeks passed and I called again and they advised me the part was on back order. I then waited another two weeks, and they advised me the part came on March 19, 2019, and they would be here that week to install the part but once again, no one has shown up. During this time frame, I went to Lowes store identified as Store 1146, and I spoke a manager at appliances. He advised me that a technician would call me the following day and still no one has called. Thereafter, on or about April 9, 2019, I called claims service again and spoke to a woman who advised she would email corporate because this was unacceptable and had gone on way too long and wanted an approval for a pick and exchange for any other washer. However, again, we continue to wait and as of this date, no response.

I find this treatment of us very unprofessional given that we spent a lot of money on the washer, which is defective, and the warranty, which is a scam, as the warranty is not serving its purpose. I will soon be contacting the Better Business Bureau if this is not remedied as your business practices are not in good faith given the fact that over a few months have passed and we are still getting the run around from representatives of your store and agents in which you hire, to fix our washer. Again, we have a warranty and your store has not in good faith served the intent of this warranty.

Respectfully,
Norma Yvonne Castro
915-449-7247

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Hello. My name is James McCrory. I am 66. I live in Mont Belvieu, Tx near Baytown, Tx. My
Lowes did not have the lumber I needed, so I drove to the Webster store at 19225 Gulf
Freeway - Store 0651. I wanted to purchase an 8' 2"X4" cedar board. I am in a sedan and
needed it cut in 2 pieces. I was instructed by store personnel that the store policy was not to
cut the board. I have shopped in Lowes and Home Depot since both started to do business in
this area and have spent Thousands of dollars betweed the two. They have both always cut
lumber when I needed it cut. My Home Depot in Baytown has a station set up for customers
to use to make such cuts. I asked the checker to contact the store manager and ask if he
could make the cut. Manager Felicia (no last name would be provided) told the teller store
policy would not allow this. So I went to the car for a piece of paper and pen and called the store
operator who transferred me to someone other than Felicia. I was told that the store would
not provide me her last name. I explained that I need to contact your corporate office and
needed the info. After not being supplied the info, I explained that the person I was speaking
to could be responsible at which time I found him to be the store manager. He said his name was
Robert Viser and that his name was on the receipt. He was the store manager. He asked that I
meet him in front of the store and that the cut would be made. He said that in the future if I needed
a cut to contact store management. I said that would not be necessary because the policy was bad
and needed to be changed. And that I was one of many customers who needed this service. I have s
spoken to other Lowes employees in other stores. They do make cuts. Some are free and some make
the first cut free and then charge $0.25 cents per cut afterwards. So, what is the corporate policy in
regards to this issue? Surely, this is an inexpensive form of advertisement. You did not respond to my
first complaint. Please take time to respond to this one.

Sincerely,

James McCrory

My first complaint was issued shortly after my visit to Lowes on 3-31-19.

20

another wonderful experience at lowes. went to get 20 bags of mulch) on sale-good deal. However, the gentlemen directing me to the pallet of mulch was "on his last nerve". JOHN was irritated when I got out of my truck to check if I would hit anything backing up. I am partially blind in my left eye. backing presents a problem. Things were getting heated when another employee DYLAN came to my rescue. Promote DYLAN, retrain JOHN. Joe Williams

20

I buy lots of home improvement items from Lowe's each year, even weekly in the spring and summer months. You employ some really knowledgeable people, but you also employ people that don't have any knowledge about the department they are working in. Your employees need training. It is very aggravating and time consuming to have to look for everything I need by myself, I come to Lowe's not only to buy merchandise, but for some help, expertise and courtesy of the employees knowing their job.
Some employees do not know their job, and only are looking forward to their break and going home. I know that is probably hard to find qualified employees, but if you train them and pay them then they will make you good employees.
I taught school for 30 years, it is hard work to train people, but you have to do it, if you expect performance.

20

The phone at your Prescott, AZ store is not answered, other than the automated announcement. No depts. answer.

20

I recently contacted the store and spoke to a representative whom answered the phone and told me to hold on. I held on for nearly 10 minutes before the representative returned to the phone. After coming to the phone to assist me I gave the rep the item # I was inquiring about and she had a very nasty attitude. Assistance from her was not completed or granted due to conversation ended. So I called back to the store and someone answered the phone and did not say anything just put me on hold. So I called from a different phone number then asked to speak to a manager. I spoke to Ms. Cassie whom attitude also sucked. It's like she was not understanding what I was saying and begin getting louder on the phone. So I just told her I will come in the store. I can't believe it the customer service today was just poor. I make a lot of purchases with Lowe's due to my renovation project. The item I was inquiring about was 148422 model # DB18 and item # 336300 model #33 DB18. I am just disappointed that I could not speak to someone in reference to this product to get more information on pricing and availability. This item is needed to complete my home project. And to top it all off...I wanted to get it from the store I love shopping at LOWE'S. I am at this store nearly every other weekend for something. You can contact me via email or mobile # 214 677 8607. My mailing address is P O Box 153 Hutchins, Tx 75141. Thank You.

20

Customer service at 935 hanes mill blvd carpet department is TERRIBLE!! Excuse after excuse, said they sent mail on cost ,never did. figured this out after they asked for my e-mail ( my wifes) address when they said they had sent it. Said they tried to call, obviously did not since my wife is home all day on disability. No comment on statements made from my wife when she had to call because they knew they were wrong and lied about the issue at hand. Did not place 2nd carpet order until 4 days after it was measured again after the carpet installer did not measure a room. Tried to instill in the employees head that it was need to be installed before the 23rd of April due to home closing and buyer for home wanted it installed before closing. but yet did not care to call or order until April 11th. We spend ALOT of money with your company and feel we should get what we had to reorder and you ordered late, with the possibility of me having to make another home payment and making me lose money, at a highly reduced price. Thinking of taking my business to Home Depot from now on.

20

The countertop was too long so they cut a hole in my window frame to accommodate the extra length, They could have cut the unfinished edge that went against the stove and left my window alone. They also installed my countertop in two pieces. The problem was they used two different stones to piece together,
This cost me a lot of money and I regret signing the paper that I was satisfied because I wasn't I just wanted them out of my house. Hopefully you will re consider and fix my problem before I tell too many people about the horrible work they did.

20

I went for an interview at one of the Lowe's stores in Pittsburgh and the man who was supposed to interview me never showed up. they kept paging him, but he never answered. After about 1/2 hr. I left leaving my name and number to call me, but he never did. I know I'm just one of many candidates, but you just don't not show up. I never had that happen before. I was telling a few people and they couldn't believe it and said that tells you what kind of place that would be to work. It makes me think differently about Lowe's now. The right thing to do would have been to call back and apologize.

20

On March 26, 2019, my husband and I purchased a washing machine and a refrigerator from the Lowes store in Lewisburg, WV. The salesman was VERY helpful and nice. We have bought several appliances at Lowes in Lewisburg, WV in the past and have had the same salesman and have been VERY well pleased. My complaint is NOT with the salesman but with the delivery service. The appliances were not in stock, therefore they had to be ordered and delivered. We were told by the salesman that they no longer use Lowes drivers that delivered directly, that it was a third party delivery from XPO or EXPO (??). He also said that they were having problems with the drivers but the current ones they had were a little better. We had heard that this was the case. Lowes had contracted with a third party in order to save money and that the drivers were now Mexican and could not speak English. In the past we have never had a problem with delivery so we agreed to have our appliances delivered.
We were told by the salesman that our appliances would be delivered on Friday, April 5, 2019 and that we would receive a phone call to confirm.
We did receive and automated phone call (in the past it was a real person that called) that the appliances would be delivered on 4/5/19 from 12:00 to 6:00 p.m. I tool 1/2 day off of work in order to be home when they were delivered. NO APPLIANCES WERE DELIVERED AND NO PHONE CALL. Later that evening, we received another automated call that they appliances would be delivered on Saturday 4/6/19, so my husband stayed home all day on Saturday. NO APPLIANCES WERE DELIVERED. Later Saturday evening, we received another automated phone call saying that the appliances would be delivered on Sunday. We knew that would not happen. On Monday, I called the Lewisburg Lowes store and spoke with a manager and he guaranteed me that it would be delivered on Tuesday 4/9/19. We also received an automated call saying that it would be delivered on Tuesday. AGAIN, NO APPLIANCES WERE DELIVERED AND NO PHONE CALL AS TO WHY THEY DID NOT COME. I called the Lewisburg Lowes store AGAIN on Wednesday 4/10/19 and spoke with a manager who told me that our appliances were on the truck but they were brought back to the store. THIS IS NOT ACCEPTABLE. IF YOU THINK THAT YOU ARE SAVING MONEY BY HIRING A CHEAPER DELIVERY COMPANY YOU ARE WRONG. I HAVE SPOKEN WITH SEVERAL OTHER PEOPLE AND THEY ARE VERY DISSATISFIED WITH THE DELIVERY SERVICE ALSO. I FEEL THAT YOU WILL LOSE SEVERAL CUSTOMERS BECAUSE OF THIS. THERE IS NO REASON WHY THE APPLIANCES SHOULD NOT HAVE BEEN DELIVERED ON THE FIRST DATE OF 4/5/19. Luckily, my refrigerator was not broken and I could still use it. What if I did not have a refrigerator and was keeping all of my cold items in a cooler, waiting on the refrigerator to be delivered???? THIS FRIDAY WILL BE ONE WEEK AFTER THE ORIGINAL SCHEDULED DELIVERY. THIS IS UNEXCUSABLE. ON 4/11/19 I AM PERSONALLY GOING TO THE LEWISBURG LOWES STORE AND GETTING MY MONEY BACK, AS THE APPLIANCES WERE CHARGED ON OUR CREDIT CARD AND IT HAS ALREADY BEEN PROCESSED. AT THIS POINT, I FEEL THAT THE REFUND MAY NOT EVEN BE PROCESSED RIGHT. WE WILL NEVER BUY ANY THING FROM LOWES AGAIN AND I WILL MAKE IT A POINT TO TELL OTHER PEOPLE NOT TO SHOP THERE ALSO AND TELL AS MANY PEOPLE AS I CAN ABOUT THIS EXPERIENCE. I AM ALSO FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

20

Re: Store 2336 Project No. 567633997 for Leon Draxler
Subcontractor Valeri Mysin (Amko Builders, Inc.) has failed to return unused materials upon completion of the flooring project, to either Lowe's or myself. These materials amount to over $900 in value (previously purchased by myself).
Repeated efforts to have the subcontractor return the items, so that I could be reimbursed, have been met with failure, even though the subcontractor has said that he would return them.
Lowe's in-store personnel have not been able to resolve this issue, so am forced to use this complaint forum.
The subcontractor no longer returns my calls to him.
Any help that you can provide would be greatly appreciated, since $900 is a large amount of money to me.
Thank you.
Leon Draxler

20

Terre Haute 0215 Store Manager

I was hoping to hear back from you regarding my experience in your store and i never did.

My wife and I purchased brand new cabinets and countertops right after Thanksgiven 2018 and was hoping to begin work at the beginning of the year. January came and we never heard from Lowes regarding our cabinet delivery and around the middle of January we contacted the cabinet department and was informed that they would follow up with our order. Again a couple of weeks went by and after emailing nothing was communicated and we contacted our representative again via phone and this time we was told to contact diamond directly. I called diamond only to be told that our cabniets were released into production three weeks late and that they would not be finished until Febuary. At this point our project was already over schedule by a month. Our cabinets arrived around 05Feb19. Mr. Trifone did a wonderful job assisting us at this point and was able to compensate my family for the extreme delay.

Our contractor was able to get the base cabinets set and we noticed that the 15" base cabinet was the wrong style and we informed our representative about the mistake and we were told that it would be 14-21 days for a replacement. The countertop company measured around 21Feb19 and we were hoping to have the base switched out prior to the counter top install. Once again nothing was communicated by our representative. The countertops were installed around 07Mar19. After being behind almost 3 months we moved forward with our project to restore functionality and normalcy in our household. Also per the receipt we had paid for the cabinet that was delivered vise the style we originally wanted was approximately 200 dollars lower.

Around 12FEB19 I placed an order for 12 12" pulls to have delivered to my physical address and they were supposed to arrive around 13Mar19 as per my representative. I was in store approximately 10Mar19 to pick up couple of items that i ordered online only to be informed that my pulls were in store and had been there for two weeks with zero communication from my representative. Upon opening the box I discovered that 5 of the pulls were wrong and had to be reordered. Yet again another delay for the long over due targeted date of the kitchen project.

My kitchen project was completed around the 20th of March. I tried reaching out to you just to let you know that the overall customer service experience after purchasing over $16K worth of cabinets, and countertops was unacceptable and failed all expectations.

My wife received a phone call on 05APR19 about a cabinet pickup even after i communicated to our representative back on 19Mar19 that we were finished. Once again this shows a lack of communication on their end.

My intention in addressing this to you is to inform you over my overall experience with the cabinet department and all the numerous delays with the products ordered. I feel like you should be made aware of the poor experience and hopefully this experience won't happen to the next customer who places an order.

This was the worst experience i have ever had with Lowes Terre Haute.

thank you for your time

20

My hust and I went to the Lowe's in Surprise, AZ this afternoon to look for a shower door
We went to the flooring Dept and pushed the call button for assistance. After waiting over 20 minutes for someone to come to assist us we left the store and went to Home Depot in Surprise. They assisted us right away and even helped us put the shower door in our car.
I gave you a rating of one because this is the lowest rating you have. I guess we are Homer people now instead of House of Jimmy

20

On March 8th we went to your Mission Valley store and spent over $1000, we were remodeling a bathroom That night it took over 45 minutes looking for half inch Durarock boards. I talked to 2 people and they said they had 41 in stock. I was sent from one side of the store to the other only to be told to go back to where I just came from. I said those guys sent me here and we checked and there was empty shelves in their department.
That was the first mistake! I was told 5 days for delivery of the shower pan. We received it on the 19th and it was 2 inches too narrow. We needed one 54 inches by 34. we got 54 by 32. So I had to redirect the drain. It took 25 calls and 153 minutes on the phone to get this issue resolved. The delivery dept. answered the phone only once out of countless calls. After trying to reach them I would talk to the operator. Jacquelin was very helpful. she contacted someone in delivery and said they would call back. They never did. I was also told someone in plumbing would call back they never did. Everyone looked in the computer and said the vendor had fill the request on the 11th. Then I was told Saturday and Sunday don't count. There was four days lost! When the time came to start with the shower surround I went to cut the glass bricks with my brand new wet saw and it was defective. The blade would move up and down and side to side making it useless. By the time I went back to the store and returned it was another day lost. It took over an hour to get this done in your store. When we bought the glass bricks for the walls we cleared out the bins in the isle. That was early in the month. I was back several times and the bins in the isle were never restocked so we had to get someone to get them from where they kept them up high. And we had to wait until someone was available to fetch them. They also sold me items I couldn't use like a tile cutter and tile nippers you can't use on glass tiles. The hand tools were spread all over the racks so you couldn't see how much they cost. This condition was never fixed during the whole month. I'm sure it's the same way today. I will say there a few people who are good at their jobs. Nick the manager who refunded the cost of the shower pan Jacquelin the operator, Chris who did eventually find the pan and Amazing Amanda! Who was there to help me pick up the shower pan. Also Alfonso and Ed. As for the people in delivery, Hang them all. When we did pick up the pan my wife saw a paper that inferred the pan was delivered on the 13th of the month. I told Nick I would never darken their door again. I ended up purchasing the Dura rock and other things at the Home Depot in Mira Mesa. I bought my son a couple hundred dollars worth of Milwaukee battery tools and other things to finish the job. I even opened a charge account with them. That is what your store in Mission Valley did for me.
I would appreciate some kind of response to this e-mail, but if this place is run like the Mission Valley store I won't hold my breath. If I don't hear from you I'll think you wouldn't mind my posting this on Yelp. Thank you for your time. Russell McCreary Union Missouri.

20

I had a Maytag washer & dryer for 16 years and loved it until washer quit. I went to Lowe's and purchased another Maytag, but the clothes all tangled and didnt seem clean ,there was no agitator and it made lots of noise so i thought that was the problem. I traded for a G E. and I hate it. It makes so much noise I cant hear the t.v.. I ask if someone could come and listen to it just to see if it was right . and they said it could cost between 90.00 and 125.00 just to come listen to it. I got this one in March and the month is up. I hate to complain and went in once to tell them, but didnt say anything, just ask them to come listen to it. This one has an agitator and sometimes walks away from he wall. Purchased 02/13/19. Anything you can do will be appreciated. The dryer is fine.

Mary

20

In August 2018 I purchased a Pella bay window and four Pella basement windows,. The bay window, installed in January, was installed improperly and leaked. The 4 basement windows were installed March1. They don't open, and are not even Pella windows, which I believe is fraud. A Pella representative has come to inspect their window and concluded the window is sound and that installation is the problem. Another Lowe's contractor has come to inspect installation and agrees bay window was improperly installed. I have been patiently trying to work with customer service, but that is difficult when they don't answer the phone or return calls. I need 5 new windows or my money back. I spent $6,395 for product and service, and have yet to receive either with satisfaction. In the past I have purchased 2 doors and kitchen windows, and have been completely satisfied with the experience and products. This experience has brought nothing but frustration.

20

My wife and I went to lowes on 04/06/2019 in Hornell, N.y. store number 2444. We were looking to purchase a smoker grill. After looking at the merchandise we proceeded to look for a salesperson. The first three we encontered stated they weren't in that department. The man who seemed to be in that department was talking to another customer. after 30 minutes, we decided not to purchase the most expensive one for $579. because we had questions and no one to ask. So we did settle on a much cheaper one $179 . We continued to look for help and after 45 minutes, we left. We were very dissatisfied with level of service we received which was none. Not sure we will shop in this store again.

20

My husband & I were in Lowe’s shopping for carpet yesterday and received the worse customer service ! Young man offered no information about the Pet Stain master carpet except one was the best and I had to pull that out of him ! Just stood there with this blank look on his face ! We cancelled our measuring appt. I am usually not a person to do a complaint but going to lose a lot of sales if he doesn’t learn how to take little time to talk to the customer !

20

I spent over a $1000.00 on porcelain tile and when I received the 21 boxes, two total boxes were completely broken. I immediately took a picture and called the 1-800 number. They told me I had to go to the local store to have the 2 boxes ordered even though I bought on-line. I did so that day and was sent to 4 different departments. At customer service, a very professional woman, Mary, was very helpful and gave me my refund and ordered the two boxes. I was told that they had to come from the factory in TX. I tried to explain to everyone that my installer(upon whom I already waited 2 months because he is so busy) was due to come the following Tues. I offered to pay special shipping but was told that would not help-I would still have to wait till Friday. Also, two days later, I checked on my order but was told at the 1-800 number that it would not be ordered until i took the broken tiles back. No one, either at the 1-800 number or at the store, told me I had to take the broken pieces in even though I offered at the first call. I loaded all the pieces up in my car and took them to the local store, where i was told they did not want them returned. The 2 new boxes did not come in until this Friday and when I went to pick them up they could not find one box, and 11 pieces out of 14 of the new boxes were broken. Now, if I don't have enough tile when my installer comes back, he still will not be able to finish. I think this is TERRIBLE customer service for a company the size of lowe's.

40

Saturday 4/6/19 approx. 3:30pm in checkout line at contractors checkout. two lines open. 2nd in line at the register.
cashier closed his register. sent to the other (and only) line. now 5th in line. 20 minutes to get to register. 6 others behind me at that time. attempted to call a manager on phone. rang for close to five minutes with no answer. at that time we were checked out and leaving. I find this unacceptable service.

Vernon dahl
3030 Breckenridge ln. apt. #506
Louisville, ky 40220

20

I was on Lowe’s website 4/6/2019 under the Gulfport, MS and saw the Persil laundry detergent on sale for $7.98 and seven were available. I called to ensure their was seven available and was told it was. I drove to the nearest store from my home which is 16 miles only to find out the store had zero bottles. I went to customer service and they told me there was seven available but I had to locate them myself because they were short handed and very busy. Therefore, I searched in the laundry area and all around the store. I could not find any. I went to my car, pulled up the website on my phone and had the Gulfport store set and it showed there were seven available when in actuality the store had zero. I was so upset that I drove all that way and the store did not have any. WHY does the website show a specific number, I called to ensure the availability and be told there are seven available. I thought when items are sold the availability automatically lowers or increases if there is a return of the product. I have been a loyal Lowe’s customer for over 30 years and out of all the incidents I’ve had with the company this one topped them all. Extremely upset and disappointed because I’m on a fixed budget and that specific laundry detergent is the only one I can use without itching and getting rashes. I burned gas and wasted my time!!!

20

I am shopping for a new riding lawn mower and called my local Lowes store in Hickory NC to find out if the model I was interested in was available at the store.

Call #1...…….Pressed 0 and asked to be connected to someone in the lawn and garden / lawnmower department. After an extended amount of time with the phone ringing a girl finally answered and said she was with a customer and said "you'll have to wait" I'll be back. Four minutes later I was disconnected.

Call #2...…..Pressed 0 and asked to be connected to someone in the lawn and garden / lawnmower department. A good bit of ringing and a gal answered in the outdoor plants department. Said she would not be able to help me but could transfer me. I thanked her and said please transfer me. It rang for about a minute......and once again I was disconnected.

Call #3...….Pressed 0 and asked to speak with the manager on duty. After a few minutes a frazzled, ill willed woman answered. It was obvious she was not having a good day. I immediately felt like I was putting her out....inconveniencing her in some way if you know what I mean. I asked her if she would be so kind as to look up an item number and let me know if her store stocked that item. She asked me what it was and I told her it was a riding lawn mower. Her reply was...…"Why are you asking for management when you could get this information from our lawn and garden department"?

So after 34 minutes of my time wasted I still never found out if the $1,699 riding mower I was interested in purchasing was available at that store.

I'm hoping I'll have better luck at Home Depot where I will be calling after completing this online (couldn't find a number to speak to an actual person) complaint.

20

Has Lowes has become the NO SERVICE COMPANY? We ordered a garage door (Order# 366730242) on January 18, 2019. In mid February my wife called the store to check on the status of the door, she was told that they would check on the status. She got no responses and after several calls the store staff, they refereed her to the vendor to follow up on the Lowes order. She has made numerous calls to the Vendor (Pella) and was told the door was shipped to Indiana in one of those calls. After serval assurances that the door would arrive this Friday, she was told the door would be obvernighted and arrive Aoril 2, 2019. When the door did not arrive she called Pella and they did not anaswer or return the Call. I contacted Lowes customer service on 4-4-19 and was told by Lowes staff, that he would have to resaech the issue and that he would call me back in 24 hours. When he did not call me , I again called customer service on 4-5-19 and the staff person said he would have to research the matter and get back to me, when I said that was not acceptable, he put me on hold and contacted that Vendor. He came back on the line and informed me that the vendor would call us later that day. The vendor did call a couple hours later and it was the same Pella person we had been talking to. She stated that the door had arrived and the installer would call this afternoon. As in the past the installer did not call.

We have been a Lowes customer for 25 years and have spent over $8,000 in 2019. Servcie has never been this poor. Why are we being referred to the vendor to check on the status of a Lowes purchase? Coincidentally, a Florida friend posted on FB this morning their problems with Lowes sending only partial orders and some of the order being sent to an address in Massachusetts that they have not lived at for 10 years. So, we sit here, almost 3 months from ordering a replacement door to remedy hurricane damage, not knowing the status of our garage door and Lowes staff are doing nothing to insure the delivery. We will not be purchasing anything from Lowes until this matter is resolved. If the door is not in place this week, we will be closing our Lowes account.

20

Hello my name is Joseph Lambert I am a veteran of the Armed Forces. I have always been a dedicated Shopper with Lowes because how you guys support the Military. I Recently purchased almost $7,000 in flooring from the Toledo Oh store. I am in the business field Myself and hate when you hear complaints that are not validated. I assure you My situation is terrible for business for Lowes. I will no longer do business with Lowes if I do not hear back from someone. I have tried to reach out to many Managers to just get any answers. Every manager I talk to tells me they will call back and nothing, no response. I originally went to purchase Pergo flooring and placed my Order over a month ago. The young lady Amanda working in the flooring section was very rude to begin with but I can deal with rude. She told me my order would be in on Monday to come pick it up it usually takes about a week. So I had my buddy that's a contractor ready to go on Monday. I went in to pick my flooring up they said oh it was never even ordered. So I was upset so I asked to speak with a manager. He assured me for the inconvenience he would monitor my flooring order the whole way and discount it/keep me up to speed the whole way. I told him perfect and asked him to maybe just have Lowes install it then. I arranged for someone to come measure never did hear back from the manager on anything. Definitely didn't get a discount just more issues. Okay no biggie on the discount. Now its been 2 weeks and I tried calling for updates nobody would call me back. Then they finally called me said the flooring was in. Great when can you deliver it? She said does Friday work. Now its Friday and they just informed me none of my flooring is in they cant deliver it. I called asked to speak with another manager. I talked to a lady she promised she would follow up with me well she surely didn't. I am furious. I spent that much money While raising 3 kids and I am going to make my first payment soon on a floor I been trying to get for well over a month. And nobody can give me answers. I have 3 Bathrooms I want done but I do not believe I will be using Lowes any longer for those.

I hope I will hear some sort of response from someone. Thanks and very respectfully.

Joseph C. Lambert
419-344-2483
josephlambert86@yahoo.com

20

I went to the store to pick up an order and I had to wait almost two hours before I could get it when we unloaded it for the installer one box was broken and it further delayed the installation and I could not get it put down then . As far as the cashiers they were friendly and kind but I have been upset because of the delays which cost me more money and delayed my project

20

I am replacing a section of fencing (223 'X 208' - 5' height) with chain link fencing. I have a handy man that helps me on my property and he will do the install. I checked internet prices of on galvanized chain link and decided Lowe's had the best price. I contacted Lowe's of Leesville, LA to obtain a quote on the fencing, poles, and all of the accompanying parts along with delivery to my residence. I am not a fencing person so I needed to rely on the Lowe's representative to define all of the component parts and quantity necessary for an “L” shaped fence with the length listed in the first sentence. The sales person spent considerable time with me by phone to gather the information necessary for purchase and delivery. It was quite a long list of material and he had not yet computed the costs for the quantity needed. I was at work and the call was taking a long time. I requested that the quote be e-mailed along with cost to have products delivered. The representative said he would check if he could e-mail quote and came back and said that he could. He took my e-mail (pjcantrell@suddenlink.net) physical address (130 Graybow Road, DeRidder, LA 70634) and telephone number in case other questions arose (337-274-4605). The person seemed knowledgeable in the questions he asked in order to determine all of the parts that would be needed in the install. I regret not getting this representative's name as he was very helpful. I felt confident that today I would have the information necessary finalize how I would purchase (all or in part) pending the cost.

When I did not receive the email quote, I call the next day (today, April 2) to make sure my e-mail was correctly listed. After several transfers and being put on hold, another sales representative stated that they do not do quotes and do not e-mail customers. He stated that I should go online to check the prices for a chain link fence. I explained that I knew the length, height, and one corner for the fence but did not have the knowledge to know the multiple parts that I needed. I learned from the first call that I needed many items that needed to be ordered together such as terminal posts, line posts, top rails, post caps, end caps, tension wire, tension bands, and rail end bands - all of which were sold separately and needed to fit together. He said he could not help me with that and should just come into the store for help or check prices on the website. I did not go into the reasons why I could not come into the store which was mainly distance and my work schedule. I asked if he could help me over the phone so if I needed to order via the website, I would be ordering the accompanying parts needed. He said I would need to decide what I need to order for a fence install. REALLY??

I was having a hard time believing that Lowe’s could not give me a quote for the fencing, accompanying products, and delivery so I called the another number listed on the website for “Project desk”. The gentleman confirmed that they do not do quotes and I should come into the store for assistance with a purchase. Throughout this attempt to make a purchase, there were no inappropriate exchanges by me or the representatives that were rude until I said I guess I would just have to call another hardware store for fencing and he hung-up. REALLY??

My complaint is customer service at the Leesville, LA store or the policy of Lowe’s in putting together a customer order when products are sold in pieces. Does Lowe’s REALLY not work with customers to put together the products needed to purchase via phone/email.

Thank you for reading this summary and I look forward to your response. Pam Cantrell

20

approximately 5 years ago,my local lowes installed new front storm door and side lights.we had some severe wind gusts about one month ago and the front storm door flew off-fortunately not breaking,the wood which the door frame was nailed into and {not glued} basically came completely loose.I called my the same Lowes store 5-6 times daily for the next 3 days attempting to talk to the millwork personnel-no answer after calling 5-6 times daily.after this I went to the store in person and again experienced a great deal of trouble finding someone knowledgeable to talk to.I eventually spoke to the millwork dept manager who informed me that Lowes does not normally help you with a product after they sell it-but that he would see what he could do to help me and would call me in two days.after not hearing from anyone after 4 days I began calling again was never able to get in touch with ANYONE,finally told by young lady at service desk-unless I was buying a complete NEW front door they could not help me at all.at this point I called lowes complaint line and spoke to a person at length regarding this problem.two days later,the door installer called me to set a time to measure the door opening.he came approximately two weeks ago and I haven't heard from anyone and you cannot reach ANYONE by telephone.
I know this isn't really important,but I am a widow now and all I wanted was to pay my local Lowes to reinstall storm door.I have spent thousands of dollars with Lowes in the past,but after my recent experience I am rethinking any further purchases from Lowes.

20

Hello. My name is James McCrory. I am 66. I live in Mont Belvieu, Tx near Baytown, Tx. My Lowes did not have the lumber I needed, so I drove to the Webster store at 19225 Gulf Freeway - Store 0651. I wanted to purchase an 8' 2"X4" cedar board. I am in a sedan and needed it cut in 2 pieces. I was instructed by store personnel that the store policy was not to cut the board. I have shopped in Lowes and Home Depot since both started to do business in this area and have spent Thousands of dollars betweed the two. They have both always cut lumber when I needed it cut. My Home Depot in Baytown has a station set up for customers to use to make such cuts. I asked the checker to contact the store manager and ask if he could make the cut. Manager Felicia (no last name would be provided) told the teller store policy would not allow this. So I went to the car for a piece of paper and pen and called the store back and spoke to the operator and asked for Felicia's last name so that I could contact you. Upon trying to get this info, I was passed on to a Robert Visser. I explained that I wanted to contact corporate and needed a name. He was the store manager. He then asked me to meet him in the store and told me he would make the cut and said that in the future if I needed a cut to contact the store manager. "Really?" My question is , is this a corporate or a store policy? I do not have a truck and am limited in what I can carry in my car.

20

Samsung electric dryer model #DV40J3000EW/A2

My Samsung dryer was delivered on Sunday, February 17th from Lowe's store #0461. It was discovered the dryer was not leveled and rocks when you touched it.
I called the store where I purchased the dryer from and was transferred to the Appliance section. I spoke to the Appliance Manager, Alison and was told they did not have a shipment in of this dryer in stock, but will give me a call back when the store will be expecting a shipment to setup when someone will come and swap the dryer out.
No response.

I went into the store the next weekend and the representative gave me the brochure with Lowes customer service telephone number on it and stated I will need to contact Customer Service. I contacted the customer service # on the Protection Plan brochure and was given the service #1-28432495479 and to contact the store#0461 I purchase the dryer from with the service # provided to setup a service call. I proceed to contact the store and again someone stated they will be given me a call. No response.

Saturday, March 23rd I went back into the store to speak with someone regarding this issue and the representative at the customer desk was disrespectful (Dominique) and another sales rep. took me to the back to show it the dryer I purchased. He proceeded to demonstrate that there's a screw which should have been unscrewed to level the dryer. At this time I was disgusted and want the issue with the dryer resolved by either having a serviceman come out to fix the problem or swap the dryer out.
The conversation with the store manager (name not provided) and the Assistant Manager (Shelita) assured me they will have someone contact me no later than Tuesday, March 26th to either fixed it or replace the dryer. I have not receive no response as of today, Sunday, March 31st.

My rating of customer service for store #0461 is 1, because you cannot give a 0.

20

We are remodeling our kitchen , And we have had nothing but trouble on deliveries with cabinets we never ordered to chipped counter tops ,Iam way behind on my timeline we need our sink installed but we have to return a 10ft. counter top it has a gash in the front ,now I am waiting on the other counter tops we ordered at the Herkimer,NY store. we were also I called Terry and I found out now I have to wait until this Sunday to get my counter top replacements due to delivery driver not calling the customers .I'am still not pleased .I know thing's happen ,But this is very unorgainized. Someone from corperate should be under cover boss and see what is going on there. Sincerely Barry & Betty Abrams wwwbarryabrams81@gmail.com

20

I ordered backsplash for my kitchen and both baths. I been getting the run around. I been there about fives and called many times. the material has been sitting in my driveway for a week and they still haven't contact me about installing it. Some problem with the store and the company that is to install it. It has been paid for already. I am very upset. Thank You.

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