Lowes Complaints Continued... (Page 1)526+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
Today, 8-7-18 I went to lowes @ The Town Center, Naamans Rd, Wilmington, Del, 19810, to the paint department, and no one was there to wait on me.. I waited for 5 minutes and then left. This is not the first time this has happened at this store. The pluming dept. is the same. I have experienced this many times in the past. It is annoying and I hate to go to Lowes for this reason. I will put Home Depot down for my first stop hereafter. This store is notorious for this. I called before writing this, but I suspect the phone call I made will not mean anything. That is why I am taking the time to write this. My thoughts: Seems like when a store is succesful, then they get to the point when they take customers for granted. It took awhile, but it finally caught up with Sears . Are you on borrowed time also?
I purchased stove, refrigerator, dishwasher and microwave. when the refrigerator was delivered they scratched my hardwood floors.. the delivery men didn't seem too concerned and he said he would take photos and tell his manager. I did not hear anything from a manager, so when the install department called to install the dishwasher and microwave I asked her about the floor damage and she said she would have a manager call me. The delivery was on 7-30-18 and I still haven't heard from anyone. I have emails and photos of my correspondence.
An added note, when they deliveryman removed the old stove, i asked him if he should put something down on the floor to protect it and he stated he didn't have anything, so I gave him a towel... he also mentioned that floors get scratched all the time and that Lowes would fix it.... I find this statement very hard to believe. If you check my phone number I have used Lowes for many purchases in many different homes I own and I have never had this happen to me before. My dishwasher and microwave are to be installed tomorrow and I am very hesitant to have this done by your people.
I would appreciate a call or response immediately.
3200 Bonsai Dr
Plano TX 75093
Ordered a door and transom on 3 jul to be installed in my home. I was told it would take 2 to 3 was to receive the items. Approx one week ago I received a telephone call telling me the items was in. I have made four trips to the store @ 4252 royal pine Dr. In Colorado Springs co.i have been given four different stories as to the location of the items. I have already paid for the items and still nodoor or transom. Today someone by the name of joe called me, after I again checked on the location of the items. Joe again could not tell me where the items are located. Joe was very rude and told me I could cancel the order. This is very unsatisfactory to the customer.again you have my money, I have no merchandise. Please investigate and advise.
You have a bunch of idiots working your customer phone service for Lowes credit cards. A week ago I tried to place an online order for a box of engineered flooring. When I tried to use my Lowes credit card it kept showing that the security code on back of card was wrong. I have had this card for years and it has always worked fine in the store. This was my first time using it online. I called and after talking with a woman service rep and she putting me on hold FOREVER...more then 15 minutes... she finally came back on and said she'd issue a new card but that I could use my original card in the store until the new one came in mail. I assumed she was sending a card with a new # and new security code. That same day I went to our local Lowes in Kentwood Mi and placed my order for the flooring there. My card worked just fine at the store. Today I received the new cards and THEY HAVE MY SAME OLD # AND SAME OLD SECURITY # ON THE BACK.....WTF. This was a complete waste of my time. SOOOO... once again I called and todays person tells me that OH NO...a brand new # with different security code has to be issued and my old # has to be cancelled with no card available for 7 to 10 days. You need a lot better training so VALUED customers don't need to waste their time in this fashion. I have more building products that I need to order this week but since at the moment I dont have a working Lowes card I will be forced to purchase elsewhere. Nice way to treat someone who has been a Lowes customer since you started in Grand Rapids mi.
Bought Troybilt mower 6/31/18. Checked oil started and cut lawn. Next time I went to use it died after one pass. Checked oil ok Wouldn't restart felt like had no compression. Took it to Lowes and was sent out for service . Connecting rod broken due to lack of lubricant. Well ok thats a cause of broken connnecting rod but in this case I had checked oil on two occasions and whoever diagnosed it took the easy conclusion and sent it back unrepaired. I realize you have policies but in this case you are losing a customer for life and your reputation will be sullied by everyone I speak to about this. If you had sent it to someone more reputable they might have noted that the mower did in fact have oil in it, it was only 6 weeks old and maybe there is another cause for the connecting rod issue. Anyway that is enough for me to hold a lifetime grudge against Lowes as well as Troybilt. Thanks for listening and I expect I'll see you in heaven.
Bought Troybilt mower 6/31/18. Checked oil started and cut lawn. Next time I went to use it died after one pass. Checked oil ok Wouldn't restart felt like had no compression. Took it to Lowes and was sent out for service . Connecting rod broken due to lack of lubricant. Well ok thats a cause of broken connnecting rod but in this case I had checked oil on two occasions and whoever diagnosed it took the easy conclusion and sent it back unrepaired. I realize you have policies but in this case you are losing a customer for life and your reputation will be sullied by everyone I speak to about this. If you had sent it to someone more reputable they might have noted that the mower did in fact have oil in it, it was only 6 weeks old and maybe there is another cause for the connecting rod issue. Anyway that is enough for me to hold a lifetime grudge against Lowes as well as Troybilt. Thanks for listening and I expect I'll see you in heaven.
DISGUSTING NO EXTENDED SERVICE IT DOES NOT EXIST I HAVE HAD A WASHER (NEW BOUGHT IN STORE)
WITH THE NOT SO FABULOUS EXYENDED WARRANTY.... FOR 6 WEEKS I HAVE HAD TO WRINGING MY CLOTHES OUT IN THE BATHTUB AS MY WASHER DOES NOT SPIN!!!!!!!!! THEY KEEP RESCHEDULING ME SERVICE CALL,
WITHOUT NOTIFYING ME. I AM HOME ANTICIPATING THE SERVICE AND THEY DO NOT SHOW UP THIS HAS GONE ON TWO TIMES, NO PHONE CALL OF RE-SCHEDULING. WHILE I WRINGING OUT MY CLOTHING IN MY BATHROOM.... SERVIOUSLY.
CALL LOWES CORPORATE THEY JUST TAKE INFORMATION... DOES THE CEO WRING HIS CLOTHES OUT IN HIS BATHTUB AND WAIT FOR SEERVICE TIME AFTER TIME?????????????? I AM NOT A HOUSEWIFE,THAT HAS TIME TO SPEND WAITING. I HAVE A CAREER HOW DARE YOU LOWES PUSHING A SERVICE YOU CANNOT PROVIDE IN A COUTEOUS TIMELY MANNER.
I purchased a Whirlpool range on 07/14/2018 from your Erie Peach St store. Delivery scheduled for 07/31/2018. They came and the range was damaged. They said they would deliver another one on 08/01/2018 and give me a call on the delivery time. I waited and waited for a call, no call. I then called Lowe's delivery they said that one was also damaged and they would deliver one 08/02/2018 first thing in the morning. They called 08/02 delivery would be between 2:30 and 4:30 not as promised for morning delivery. I have already made a payment on this purchase. This is the 3rd purchase from Lowe's this year and it be my LAST. Very dissatisfied with your Customer Service and Delivery departments. Please respond via Email firstname.lastname@example.org. Thank you
On June 28, 2018, I purchased $12,211.48 appliances and services from you. So far I have only the carpet installed I have tried numerous times calling my production person with not one phone call returned. Finally I called customer service and they did final a complaint with the store I purchased everything from. Finally I got a call from the production person stating appliances and material will be delivered the 15 of August with installation slated for the 20th two months after order was placed and paid for. In the meantime, I have no stove, refrigerator, dishwasher, microwave etc. since I moved into recently purchase home Needless to say I am very dissatisfied with your service I will say I believe your production person is responsible for dropping the ball but thats no excuse. I would appreciate anything you can do. Hopefully I will get a answer soon.
I PURCHASED A BRAND NEW G.E. WINDOW A/C MODEL 840464 BTU FROM MY LOCAL LOWES STORE LAST MONTH ON JULY 03,2018 AND THE REFRIDGERANT MUST HAVE DRAINED OUT OF THIS A/C FROM BEING ON LOWES SHELF SINCE 2016(ACCORDING TO CARTON TAGS) BECAUSE THIS A/C HAS NEVER BLOWN COLD AIR LIKE A NORMAL A/C WOULD.ANYWAY I CALLED MY LOWES AND ASKED TO TALK TO STORE MANAGER ABOUT BRINGING ME AN EXCHANGE A/C BUT NEWEST ON SHELF MODEL THERE OR ORDER IT AND DELIVER IT TO MY RESIDENCE WHEN IN BERCAUSE I AM DISABLED AND I CANT DRIVE AND I HAVE TAKEN TAXI CABS 4 TIMES OVER THIS AND I NEVER GET ANYWHERE SO I AM COMPLAINING HERE AND TO ALL NECESSARY STATE AGENCIES ABOUT THIS AND IF ANOTHER A/C IS NOT DELIVERED TO MY RESIDENCE IN 48 HOURS I AM SPENDING MY OWN MONEY TO PUT T.V. ADS AGAINST LOWES RIPOFFS AND I AM GOING TO ASK FOR BOYCOTTS OF LOWES AND LAST I AM FILING A CLASS ACTION AGAINST LOWES..BET ME AND LOSE..SIGNED WILL GODNEX 7604093183
Lowes offers price match and lowest price, however their carpet Subtle Beauty III is the exact same carpet and manufacturer as what stainmaster calls Refined Vision III.
This is a total scam that LOWES has their own name for the same exact carpet because they use it as loophole to get out of price match. I proved it is the same carpet and yet they say well the name isn't the same so we cannot match it even though I contacted the manufacturer and they said it is all the same and NOTHING is different other than they have different name for the carpet for lowes.
DECEPTIVE and WRONG. BOOO to LOWES and their FRAUD in advertising.
Ordered four appliances on 7/10/18 and asked for delivery on 8/7/18, almost a month later. On 7/31/18 I was informed that my order would not be filled until 9/4/18. I called and asked to move the delivery date to 8/3/18 and that is when I found there was a problem. My kitchen has been torn apart and old appliances removed and some given away in prep for the new units which are now not going to be delivered as requested. I would give a zero star but the system will not allow me to.
Today at 8 am I bought material for a job using white vinyl railing. After reaching job site I discovered that 3 packs of the end connectors had been opened and three different types of connectors were in the bag. I also bought an eight feet long rail kit, but was unable to use. The plastic wrapper was almost torn off. I returned this rail kit to the store at lunch time. I gave Jennifer my receipt and she promptly asked, "are there any parts inside". I answered that all parts are there. She gave me a smirk and said since I opened it she would have to call the lumber desk and get someone to "ok" that everything was there. Approximately ten minutes later Joey arrives and looks at the wrapper on the kit. He doesn't know so he proceeds to call someone else. After ten more minutes she does the return transaction. I say all that to complain about how cold I treated and how unprofessional both were. I am purchasing materials every week for various jobs and spend upwards of $100,000 each year. I have been using this Hamilton store since it opened and have never been treated in this manner. I hope you address this poor service and call me to discuss as soon as possible.
Al Gross 513 542 5419
I have always received good service and everyone is helpful until today. The best service and help comes from Janet at the Commercial desk.
published review 7/30/18
I’ve been buying material from Lowe’s for decades and never been dissatisfied with them. We recently had a complete roofing job on our house performed by a Lowe’s contractor and it was absolutely terrible. The roofing job was done poorly. There was damage to siding. They literally threw the satellite dish off the roof destroying it. There were nails left all over the yard and our neighbors yard. I had to buy a magnet and have cleaned up hundreds of nails. Lowes contracting manager came out and took a look at it, but she admitted she knew nothing about roofing. We asked that their roofing expert come out and take a look at it and he never showed up. The contractor refused to acknowledge that any of the damage to the house was his fault and that he had done as good a job as he could. We have vinyl siding on the house and he attempted to repair some of the vinyl siding by driving nails through the face of the vinyl siding, thereby ruining the siding. I hired a certified home Inspector to do an inspection and he agreed that the roofing was poorly done and that the damage was unacceptable. I told Lowe’s contractor manager that I would accept them repairing the damaged siding, but I have received no response. I will never use Lowe’s again.
On July 9th 2018 I purchased a toilet and paid for an installation. I had to call the local store Parker Co Lowes to reschedule the installation due to a death in the family. Upon calling the store I was transferred more that 5 TIMES, and never reached the correct person. I hung up and called back a few minutes later, asking to speak with the store manager. He was finally located (took about 5 minutes on hold) and he finally found the person that was to install the toilet. A new date and time was scheduled for July 30th at 2 PM.
On July 30th at 2:15 I called the Parker Lowes store and again, to ask about the install due to the fact that the installer was late and I had not received a call to let me know why. I was transferred 3 or 4 times and finally reached someone that said that I did Not have any installation scheduled for today. I insisted that I had and was placed on hold AGAIN. They finally came back on the line and stated that they had called the person that was to install the toilet, and he was responding to the store to pick it up and come to my house to install the unit.
Also on July 9th I paid for someone to come to my home and measure my windows for Garber Blinds. That was completed on the 17th and the gentleman gave me paperwork, stating that someone from Lowes would call me to set up an appointment to get the blinds ordered. I finally received a phone message on July 26th, stating that the person I needed to talk to would not be in the store until Monday July 30th. When I called the store today to ask if I could come in and order the blinds, the person stated that she was busy with lunch, and an appointment from 5PM to 7:30PM today, but she would be in the store tomorrow at 10AM.
My opinion of the operation of the Parker Lowes store is very low. No one in the store has any telephone skills, the calls keep being passed around until the customer gets frustrated and hangs up...The "HOLD" music is terrible. After my experience with the telephone circus and the unavailability of anyone to order blinds, I think I might order the $2000.00 worth of blinds somewhere else.
Terry L. Vaughn
9641 Deer Horn Ct #156
Parker CO, 80134 Cell:303-349-8848
My husband and I started the process on installing new flooring in our kitchen. We work with a gentleman for and hour at the beginning of July. He past us on to Mick in flooring at the Lowes in Clarksburg WV. He set up out apt for the estimator came to measure he came on 7.12.18. Both sales men told us about the installation special for flooring going on the month of July. We had pick out SMARTCORE Ultra 8-Piece 5.91-in x 48.03-in Woodford Oak Locking Luxury Commercial/Residential Vinyl Plank. Thinking that this would be cover under the special for installation. I wait ed over a week before I called to check on the estimate because no one had called me. I was looking at your website and it also, says Lowes will call to let you know when to come in and complete the process. At the time we were told that there was an installation special going on for the month of July. We I spoke to Mick on 7.26.18 he inform me that the special was over and it wasn't on the product we had pick out. Plus the special was over 7.20.18. This was the day he said that the estimate had been turn in, If we had know we would have sent that day to pay for the product and installation. But, again no one call us. Come to find out that the flooring we pick out was even what the installation special was on. Need less to say we both were very disappointed. I spoke to a manage to no avail. He really did give us any consolation as to why we were given the wrong information. I told him that Lowes offer very poor customer service. I know that my sale will not effect the profit of this large company. But, I thought you should know that your employees need to be better trained. I have saved for this flooring for 2yrs and after the price of the installation and flooring which equal about the same price 2200.00 I will have to continue to save. But, I will going going elsewhere for my business. To a company that cares about there customers enough to give them correct information on the product they sell.
My wife and I asked about veterans discount and older gentleman told us we had to go to cust. service and show DD214 then just walked away and had a young lady named Sam to take care of us. Sam helped us and was very nice, this older man was rude and disrespectful. He acted like he was her boss but a poor example of a supervisor if that's what he was. I didn't get his name but he was a senior citizen. It surprised me because we have always been well treated at Lowe's. This gentleman is not an asset to your company in my opinion. Thank you, Roy and Sandy Shaul, Bartow, Fl. 12:15 PM 7/30/18
My husband and I went to Lowes on College Road in Wilmington NC today to purchase material to build a large deck on our home, so it was a large quantity of boards we were needing. We are in our 60's and my husband is actually disabled, so I asked the employee named Adam in lumber dept. for help. He helped load 4 boards but left when I asked him to help load the 60 some other boards we were needing without any explanation. So I rounded him up again and told him we still needed assistance but he totally ignored me again. I finally found someone else to help us. Needless to say I was very upset with the way Adam treated us. We actually started to just leave and go to Home Depot.
My order was made through Lowe’s website (screenshot attached). I placed the order in good faith that Lowes would stand by the terms of ofer which includes shipping. I placed the order July 17. July 19 I was informed the order was delayed. I had no other information provided until I emailed Lowes requesting a status update on July 24. July 25 I was informed the order was cancelled due to “shipping issues”. This is totally unacceptable and wonder if not false advertising. Mr Jerry Hoffman Assistant Store Manager for store0657 sent an email July 28 stating they couldn't ship parcels to Wyoming.
Lowe's offered the item and shipping method. Fulfill the order.
lowe's in Union City Tennessee is the worse experience I have ever had with a Company! We paid over $4,000 for a tub and surround, over a month and a half, nothing has been completed. The people in the store do not care about much of anything. They keep sending me to someone else - I have talked to at least 7 people, and can't get any answers from anyone. I have documented all the problems in emails to Lowes, and called the District Manager with my complaints, but no one has called me - they just give me someone else's name and phone number. At this point, I'm talking directly to the contactors they hired, since I can't get Lowe's to fix any of the problems we have had for over a month and a half. We were promised a two day installation! UGH! I could have hired a handyman to finish this, without the excruciating pain of trying to get answers from Lowes. I'm at a point now that I'm talking directly to the contractor's they hired. Bottom line: DO NOT HIRE LOWES IN UNION CITY TENNESSEE TO DO ANY HOME IMPROVMENT INSTALLATIONS! SAVE YOUR MONEY AND HIRE A LOCAL PERSON TO DO IT FOR YOU!
My husband and I were in store no. 2478 Kathleen, Ga. We stopped there to get a swivel ball attachment for our shower. Once we got to the right department we asked a store employee named Jim where we could find it. He said he didn't know and that it may be on the next aisle over. End of discussion. Didn't bother to even try to help us. We went to customer service and explained to them what had just transpired. Shanitra was very kind and helpful to work on resolving this issue. Another employee Brittany who was a section manager but not sure which section went out of her way to look up what we needed and went and got it for us. She also said that Jim has be reprimanded for this other times and yet he still gets by with it. I don't want to see anyone lose their job but some of these people have be held more responsible for their actions and behavior toward customers.
I commend Brittany and Shanitra for their professionalism and kindness. They are an asset to that store.
On July 25, 2018 around 5:30 p.m. my husband and children were at the Lowes Store on Erie Blvd in Rome, NY and while shopping and looking at an item a loose pallet fell from a higher shelf and struck my husband in the top right portion of his forehead causing immediate bleeding and a bump. An employee was summoned by my husband regarding the incident who was just like sorry and did nothing to help. My husband asked for a paper towel to put over his wound and was not given one. This employee in my opinion was a disgrace to the company and the unsecure pallet is just negligent behavior on the part of the person who put it on the shelf without insuring the it was secure!!
We have had several issues with a recent order from your store.
The order number is 352514644 this order is in my wife's name Gail Pursel.
First off we had problems with getting the delivery here, I had to call customer support and get their help. This should be noted somewhere on our account.
When the order did finally get here one bag of cement was ripped and the 2x4's were the worst I have ever seen. They actually still had the bark on them. I have included some pictures of the wood.
The big question that I have is we ordered these products from your Bloomsburg store and for some reason they shipped it from your Selinsgrove store. I ordered it from Bloomsburg for a very good reason. I do not like to do business with the Selinsgrove store it is all around not a very good store not very helpful and bad products.
This was totally unsatisfactory and unacceptable. In the future I will not order anything from Lowe's if it will be shipped from the Selinsgrove store.
The cowardly, unprincipled management of Lowes allows selfish individuals to park in what is clearly a no parking zone. Those parking like that are too lazy to park like the rest of us and it is a hazard. it obstructs visibility for drivers going through the parking area. (This is the east side of the building, in case anyone from Lowes reads this---which I doubt).
What about decency, concern for the safety of patrons of the store, and taking a leadership role and doing what is right?
Lowe's installed a new door recently, but a 3"X2" section of the door was not stained. Contact with the local Concord store attempting to send stain to my home and attempts by myself with the manufacturer is bot getting results. The Install Manager in Concord is also not getting any cooperation from the manufacturer . Maybe we have to install a new door.
My phone number is 925-324-5385
SENIORS COMPLAINT. ONE AILING SENIOR.
I purchased and had a washer and dryer installed by Lowes. It was just discovered by SEARS Air Duct Cleaning on Friday, July 20, 2018 that the dryer was not connected to the outside vent (creating a possible fire hazard). I reported this finding to Lowes on Monday, July 23, 2018 and there has been no follow-up. The dryer works and this complaint is not about dryer but the hazardous improper installation/connection As seniors, we did not realize that the missed installation to the outside vent prevented the proper drying. WE THOUGHT WE HAD RECEIVED A LEMON. To dry, clothes requires 3 and 4 drying cycles to get slightly damp clothes.
SEARS DISCOVERED ON JULY 20, 2018 THAT THE DRYER AT 21325 FLATWOOD PLACE, STERLING, VA 20164 WAS NOT PROPERLY INSTALLED AND CONNECTED. THE DRYER WAS PURCHASED AND INSTALLED BY THE LOWES STORE.
Waited two weeks to get an installation date for carpeting.It is a rental unit and I explained ths critical. Now it will be 9 more days to get installed. This delay will cost me at least the month of August at $1650.00 monthly. Very disappointed in service !
I do my shopping at the Clinton Utah lowes I have been a customer for over 15 years you were the first ones to honor Veterans yesterday my wife and myself went to Clinton lowes to purchase a new dryer the one we seen said on sale for 695.00 we looked for a sales rep we found a young man who said he worked there he came over to see what we had selected on top of the dryer was a card for a offer if you bought the washer and dryer you get 100 of we said we only wanted the dryer which the sign below it said 695.00 he said if you by both I said it says the dryer for 695.00 which at this time he went to the computer and said that the dryer was 999.00 I said no he keep on insiting that it was this price I said I would go to rc wileys he said go I then ask to see a manager she came over and I explained the situation and she agreed with me I have spent a great deal of money in your store and to be treated like this with your rude salesmen makes me think if I wont to deal with yous as home depot is only a couple miles away and since they have followed your lead and also offer vets 10% I might shop there
For almost a year I would use my business card to purchase materials. When I would return an item the system could not find my card info if I didn't have the receipt with me. They suggested I get there myLowes card. That's even a bigger joke. Sometimes when I use it the system will recognize it and other times it says the card doesn't exist. It's an absolute joke. It's been so frustrating I have decide to either shop with someone else at the other end of town when I'm working there or shop strictly at Home Depot. At least I never have a problem with a return. I will never set foot in another lowe's.
Citrus heights CA Store. Bathroom counters ordered and installed. Counters cut too short. Deliveries not timely on more than one occasion with no calls from store. The worst customer service ever! Waiting for two bathrooms to be redone, counters removed again and correct sizes reinstalled. This is ridiculous...over two months delayed. I bought manufactured quartz and spend a great deal of $$$ with your business. I expect compensation for the difficulty I have experienced over the last two months.
Citrus Heights Ca
I purchased a Husqvana Zero Turn Mower from Lowes on Hwy 18 in Jackson, Mississippi. I bought the unit in 2016. When the mower was delivered, I was excited, tried to start the unit immediately after unloading it off the truck. The mower would not crank. I reported the issue to Lowes; they picked the mower up, serviced it, at least that is what they told me. They returned the mower to me. I used it one time tried to start the mower. The battery was dead. Lowes gave me a replacement battery. The mower still would not crank. Lowes referred me to a local repair shop-Revel Ace Hardware in Byram, MS. They told me, it needed a selenoid switch, what? I just purchased this mower. They said it would take quite a while to get this part, and it did. They picked the mower up in April 2018, it is now mid- July 2018. Oh yes, the selenoid switch came in, they attempted to fix the mower, but it didn't fix the issue. They said they would have to order another part and as soon as it arrives they would get in touch. In other words, don't call us, we'll call you.
The State of Mississippi has "lemon laws" and I am seeking a refund on this lawn mower because it has been in-shop for repairs more than it has been on my porperty in my back yard. Lowes store in Mississippi has been indignant and refuse to accept any responsibility for the lemon mower. The store Manager avows that this is between the manufacturer and me, but I am in disagreement. Lowes is a party to this contract, and if they want to maintain a respected reputation in the community; they should live up to their responsibility.
I trusted that I was purchasing a reliable machine from a reputable outlet chain; however, my experience has been one great big nightmare. I trust that lowes will honor its responsiblity and refund or replace the unit with a "new" mower, not a refurbished, recondition mower with a jacked-up price because that is what I feel I got out of the deal. Lowes must do right by it's customer or they will likely have a very short, uncertain future- just like Sears, an organization that has a history of mistreating and duping customers. This practice has pretty much put them completely out of business. I trust that Lowes will do the right thing.
We ordered a whole stainless steel kitchen to be delivered, that came quick and delivery guys were great. Order came on a Fri. the dishwasher was dented in the front bottom of the door. We went to Cortland NY store on Sun. to look at display to make sure was not suppose to have a dent. We talked to a manager named Tommy and he was very helpful with getting this damaged dishwasher replaced. He called the warehouses and was told they didn't have any and didn't know when they'd have more. So he called next closest store to us Ithaca NY and they had 2 so he made arrangements to get it to Cortland NY store the next day GREAT! He talked to another manager in Ithaca named CHRIS, CHRIS became the problem. He didn't want to bring the DW to us the next day i couldn't hear the conservation from the phone but Cortland manager was arguing with Chris, sounded like Chris was being a real jerk, and Cortland manager told him to make sure DW is here tomorrow morning, and CHRIS hung up on him. So we left being told that Chris would be the manager on duty at Cortland on Mon. and that he'd call me as soon as it came in, they took my name , number and address. Tommy told us we didn't need to bring back the damaged DW that they would make arrangements for the truck to come pick it up. Tommy told us we could come pick up the DW on Mon. that would be the quickest way to get it. He was very helpful as he knew and understood how inconvenienced we have been. Tommy Assured us Chris would call. So now its Monday morning and somehow a Lowes delivery truck came with a replacement DW, i had the driver open the box to inspect it and i couldn't believe that the DW door was dented AGAIN in the same place. The driver took the 1st dented DW and left the 2nd dented DW till we decided what we wanted to do. So i knew the DW was coming from Ithaca so i wanted to see that one because we didn't buy a scratch and dent DW, we paid good money for these new appliances for our new house. So at 10am I called Cortland store and was told Chris was in a meeting and no one there knew anything about our DW? I called again around 11:30am was told same story in meeting. Each time leaving my name and number for Chris to call? Called a third time around 2:30 was told he was still in meeting, well, really a 5 hour meeting Chris must be important, NOT! He finally gets on phone and acts like whats the big deal the DW has been here since 8:15am he said, he said he didn't know my name to call, REALLY!!! So he says its here to come get it, they were too busy to deliver it. My husband who is a senior went to Cortland Lowes to pick up DW, where he meets this little cocky Chris person. Chris tells him he cant take the DW till he pays for it AGAIN! And then he tells him he cant take DW till the Warehouse people pick up the damaged DW from our home!!!!!! Told Chris this in not the arrangement we made the night before with manager Tommy! He said he didn't care about whatever Tommy said, this is the only way, his way or no way!!! Not sure who is manager over who or how long this ass Chris has been playing manager but he was totally inappropriate! I called to talk to Chris while my husband was still in store. Chris got on the phone very argumentative with his tone was yelling and wouldn't let me get a word in till I told him he needed to be quiet and LISTEN, I told him what Tommy had told us the night before that we could come pick up DW and make the arrangement for the truck to come pick up damaged DW. We already paid for appliances we didn't need to pay again. Chris was not even listening i could hear the phone being muffled like , and he kept saying, whatever, whatever, and i told him DON'T WHATEVER me! He wouldn't listen or understand how we have been inconvenienced big time, we received 2 damaged DW's, we had to make several trips to Cortland store, he said he didn't care and then said if you want to cancel your DW that would be fine. WTH kind of manager is this, to not listen or care in anyway. So since it was clear we wouldn't get our DW for like a week my husband came home again and we got the DW loaded in his truck and he returned to store AGAIN. No one would help him get it into store and of course CHRIS was no where to be found. Husband took the new DW that was there and left the damaged one, AND NO ONE helped or talked to him or did any kind of paperwork, they just watched him take it out of store!!!! We have spent thousands of our dollars building our new home and my husbands company spends thousands of dollars in this Cortland store and Chris knows this as he has seen my husband in there many many times. We are somewhat very put off by this "Cortland Hometown Store" pretty sure we will be looking elsewhere , if Cortland continues this kind of service with such a lowlife manager . I want you and Tommy and Chris to know. Tommy was great and very professional , CHRIS i cant even begin to express what an ass he is! I told Chris on phone for the way he treated us that i wouldn't just go away, i would be reporting him! Our names are Dan and Joy Foster, email: email@example.com, phone number is 607-423-9662 our address is 302 Champlin Road, Groton NY 13073 Sincerely JOY FOSTER
I am writing to let you know about the poor customer service I received. On July 1st I ordered a dishwasher, refrigerator, washer and dryer and a range totalling approx. $4500.00. Not a lot for some people but for us it is. There was some mix up with the delivery dates and was decided to bring them on the 22nd of July. they showed up on the 18th and call later to inform me that they were there and I wasn't. I then learn that some of the items would be coming from Lewisburg and some from Beckley. On the 22nd I got a delivery of the range and dishwasher. We asked the delivery man and he said "not today" in broken english. I then called to find out the problem and was told that "Sterling" was down and they didn't know who was supposed to get what delivered. The girl at Lewisburg was very nice and assured me someone would call me the following day. This did not happen. I called back and the person said the refrigerator was not there and MAY be in on the truck Friday, the 27th. The third time I called Beckley and asked the question the girl said the problem was "Sterling" and that someone would call me when they got it all sorted and she hung up on me.
I have worked in retail my entire life and I find this very upsetting and totally unacceptable as I am sure you do, or should. I am trying to be understanding but there is NO excuse for rudeness. Your mistake not mine. I have spent $20000.00 with Lowes in the last 6 months but will certainly think hard before making any further purchases with you.
went to lowes in lewisburg wva to get some one to give me a price on a new kitchen cabinets to guy was on the phone and them was on computer then just got up and walked away just like iwas not there i left to see if any body else would help me they said somebody wasback there a women was but she was playing on the computer too nobody ever would help me ask like when i wanted to buy a generator you can not get any help all i can say is the people that work here are worthless thank you
I have attached a email I sent to Ben in the Augusta, Ga Store on Friday 20 July, 2018 which pretty much spells out our situation. We have yet to get any response from Lowes via any means of communication to this situation. We need to find out where we stand, so can someone please call us (706) 799-1567 so we can resolve this issue.
We’ve tried numerous times to speak with you or someone in reference to the fence that we received. Although we feel we specifically order a 6’ spike top Providence fence with a 6X12’ Gate to replace the 5’ fence and 5X8’ gate we presently have, we unfortunately signed a contract not verifying it indicating that we order a 5’ fence. Our situation now is that we received the right gate and the wrong panels, of course which are not installed 1) because they don’t match 2) the hardware received was incomplete 3) no concrete for installation was received. This material was received July 6, 2018 for a fence that was supposed to have been ordered and installed by March 1. We have tried to be patience with the process but it seems that Lowes is unable or unwilling to assist us in rectifying this problem.
What we would like is for Lowes to at least pick-up and credit back the 5X6’ panels and line post so that we can move forward with our project by getting what we need from another source. So we would sincerely appreciate it if you or someone would at least call us back to discuss this with us.
(706) 799-1567, (706)771-9447
We went to Lowes to return a faulty welding helmet. As soon as we walked in an alarm rang .Some employee pounted to the other entrance of the store and rudely asked if we had a reciept. Of course we produced our reciept.. This Lady employee treated us like we we common thieves and very rude as she said "oh im sure you do have a reciept". We asked if they might have a different helmet we could look at and the employee said. No we dont have any more like the one we purchased and before we could ask anything else he ever so rudely handed us a receiept and said our money would be refunded and we would have to leave the store. Still our money was never returned im trying to talk to someone above this manager at this lowes in lake city florida.I WILL NEVER SPEND ANOTHER NICKEL AT ANY LOWES IN ANY STATE. THANKS FOR THE HORRIBLE EXPERIENCE. LAKE CITY LOWES.I HOPE WHEN I FINISHI TODAY YOU GET TREATED THE WAY YOU TERATED ME AND MY FAMILY LIKE I SAID I WILL NEVER SHOP WITH YOU AGAIN
I live in McAlester, OK. To start off, We purchased a complete kitchen remodel from Lowes on 03/24/18. It is now 4 months later and we are still without a functioning kitchen. The cabinets have been installed with a process of not having some of the right parts and parts that were not ordered was sent. When the cabinets finally arrived, two months later, after the purchase, the installers did not realize it was a complete remodel, so they had to come back two days later to finish. The trim above the stove was not installed correctly and was hanging; trim on the opposite wall was poorly done and uneven in one place. We called our sales associate, Kay Chapman and provided her with pictures. On top of having to reorder the coffee cabinet (the original was the wrong size), she now had to reorder those parts also to repair the error of installation. The wrong color paint was ordered (black) instead of the color of the trim, so the cabinets still look horrible on the trim. The trim was redone with the same paint, so as I said, it still looks horrible and the coffee bar is still not correct. On the reorder we finally received the new paint, but we also had doors delivered to us, which we have no idea what they are for. She was supposed to be ordering a part to fix the coffee bar. I am upset, but can you imagine what my wife is going though trying to cook and clean dishes in the bathroom for 4 months. In her words, "THIS IS TOTALLY UNSANITARY!" And she is fed up. My wife complained to a manager week before last, and I received a call on 07/18/18 from the counter top department. They informed me that they called and found out our counter tops are now on back order and will not be in until August sometime. UNACCEPATBLE! Why wasn't this known sooner and relayed to us. They stated they will set us up with a temporary counter and install the sink so that my wife can use the kitchen. My concern is this will also take weeks to perform. There is nothing we can do but accept. I am humbly asking that your corporate office make sure the counter top is installed ASAP. Below is the amount we have spent with Lowes and it is going on 5 months without a kitchen. Thank you, George Spicer
Cabinets, counter, Labor: $9.000 (plus)
Kitchen Farm Sink, Delta Debonair SS Pullout: $511.37
Frigidaire Gallery 2 cu ft Built in microwave: $319.00 (plus tax)
Frigidaire Black/Stainless 27" Microwave Trim Kit: $129.00 (plus tax)
Plus hundreds more on odds and ends. Please get our kitchen installed. Thank you.
Ms. Chapman should have pictures of the installing that had to be repaired. I do not have them on this computer to include but can mail them to you.
It is unfortunately that I have to write this email. I love Lowe’s and have spent countless thousands of dollars with you and choose Lowe’s over Home Depot 9 out of 10 time generally. I was in your Edmond Oklahoma store at Covell and Kelly today 7/21/18 at about 5pm. I must tell you the young lady who checked me out was extremely rude. I have never logged a complaint with you before as my experience has always been very good. You generally have excessively outgoing and friendly people. I did not get her name as she was not wearing a name tag, but she had a black Rottweiler service dog with her. With this new face in my neighborhood Lowe’s I will be going to Home Dept at least half of the time in the future. In the event that this young lady is there when I do go to Lowe’s I will walk straight out the door and go to Home Depot. Just thought you should know. As a business owner myself I would certainly appreciate knowing.
I'd like to start out by saying you need to eliminate your slogan because it does not represent ANY division within the company. I placed an order online on 07/14. Was told my delivery date was 07/17. At the end of that day received a phone call stating there was an issue with delivery but would be delivered the following day 07/18. On 07/19 was told my order was delivered, as I was currently at my house I explained that it was not. The person on the phone then got extremely ignorant and said they'd look into it and call me back. The next day I called to check on the order since I never received a call back and they told me it was on the truck the day before and they don't know why it wasn't delivered. That person then told me the order is still on the truck and they would ask the driver when he returns at 12pm why it wasn't delivered. This time I did receive a return call at 12:30pm for him to tell me the order is still on the truck and he still doesn't know why it wasn't delivered as the driver left. Why my order couldn't have been delivered that day is a mystery. Either way he assured me it was going to be delivered 07/21 between the hours of 11:30am and 1:30pm. At 2:30pm on 07/21 I again called Customer Care which the first person acted like he was doing something to help but then put me on hold for 5 minutes for another person to pick up. That person said she called the driver(I believe that was complete BS) and said the driver was on his way to the store to pick up the order. Now this completely contradicts what I've been told for the past 3 days. She then begins to tell me for any other help on the matter or for answers about compensation for this issue I must speak with the store directly(more bs). I asked to be transferred to the store where the person working the service desk tried to help me but was unable to. That's when she transferred me to the delivery dept. but instead was placed onto a survey! It is now 3pm on 07/21, I have no answers, no clue where my order is and at this point want to close all my accounts personal and business with Lowes. This has been the worst experience I've ever had! And if I was able to take the lone star off the rating I would and make it a negative rating.
This is my 3rd and last time I complain about Lowe’s because as of today I won’t buy there anymore. My husband n myself went in this afternoon for vinyl flooring and stood around for a bit and never saw an employee. He went all the way up front 3 times and all the way around the store and never found anybody to help. Me being a woman that handles things went to front mind you not seeing anybody to help, got to customer service and told them we had been waiting for over 20 minutes and needed help. The lady calls over the intercom that help was needed in vinyl. I get to the back and there is an employee standing there so I ask him was he our help and he said he don’t know what I’m talking about. Then out help arrived and I was telling her the situation and he rudely says , we are short handed would you or anybody need a job here? Ha! My husband is a Supervisor at Citgo and surely don’t need to work there! While the lady was cutting $400 worth of vinyl my husband goes to lumber and loads 2 more buggies with lumber n plywood n different thing to fix 2 room floors. We pay and he pulls our truck around and nobody is seen anywhere to load us as usual. He is a 61 yr old man that works in the plant in the heat and we spend all this money and HE HAS TO LOAD ALL OF IT IN OUR TRUCK. I have complained on rudeness and the lack of helping me as a woman loading my lumber and nothing ever gets done! I guess this is what kind of employees y’all hire and keep. I saw 3 other trucks loading themselves one lumber the other concrete. It happened this afternoon at the store in Sulphur La you can watch the videos and watch these men loading themselves. Shame shame Shame. I will be using Home Depot from now on and also putting this on social media! Tired of yalls BS!!!!!! Angry customer
Sent from my iPhone
HI MY NAME IS MARGERET HUNT AND I AM A FORMER CUSTOMER THAT SHOPS AT THE LOWES 8383 Memorial Blvd, Port Arthur, TX 77640 . NORMALLLY I MIND MY OWN BUSINESS, BUT TO TODAY IM GOING TO SPEAK UP FOR ALL THE EMPLOYEES THAT WORK AT THAT STORE. I AM VERY DISSAPPOINTED AT MANGAEMENT AND HOW THEY TREAT AND TALK TO EMPLOYEES. WHAT I WITNESSED ON MULTIPLE OCCASIONS EMPLOYEES BEING YELLED AT FOR HELPING CUSTOMERS.LAST MONTH LEXIS WAS HELPING ME WITH BUYING A STOVE AND REFIDGEATOR AND ONE MANAGER CAME TO HER AND SAID LEXIS I NEED U IN TOOLS RIGHT NOW. LEXUS SAID I WILL BE THERE SOON AS I FINISH WITH THIS CUSTOMER. THE LADY SAID NO I NEED U OVER THERE NOW SOMEBODY ELSE CAN HELP HER, THIS NOT YOUR DEPARTMENT. ALL NASTY AND RUDE SO I SAID WELL MAAM YOUR A MANAGER CAN YOU HELP ME SHE WALKED OFF AND IGNORED ME AS IF I WASNT EVEN THERE. BUT TODAY WAS UNACCEPTABLE FOR ME. I WATCHED TWO MANAGERS PRETTY MUCH BULLY LEXIS, WHICH IS NOT RIGHT UNDER NO CIRCUMSTANCES. AND TO DO IT FRONT OF OTHER CUSTOMERS AND ASSOCIATES. I WATCHED THEM TALK TO HER LIKE SHE WAS A DOG, THEN TO THREATHEN SOMEONES JOB. I BEEN COMING IN LOWES FOR THE PAST YEAR DUE TO MY HOME BEING DAMAGED BY THE HURRICANE. ITS ALREADY HARD TO FIND HELP IN THE STORE BECAUSE ITS SO BUSY, BUT EVERY TIME I COME IN I CAN FIND LEXIS AND SHE HELPS ME FIND EVERYTHING I NEED. SO NOW WHEN I COME IN I ONLY ASK FOR HER. I HAVE SPENT THOUSANDS OF DOLLARS IN LOWES. AND DONT THINK I WILL BE BACK. IF THIS IS HOW YOU TREAT EMPLOYEES I WILL NOT BE SPENDING ANYMORE OF MY MONEY IN LOWES. SOMETHING HAS TO BE DONE. EVERYONE SHOULD BE TREATED WITH RESPECT
So very upset, purchase a gas stove and refrigerator on July 8th, deliver July 10th damage the stove, too much to type get more upset it July 19th, still don't have my replacement stove, excuse's and lies!!!!!!!!!
I purchased a shadow box fence from my local Lowes (Charlotte, NC) in June 2018. Install date was scheduled for June 29, 2018. Well that day came and went and when I called Lowes I was advised they did not get the order from the "subcontractor" (aka the fence install co) in time and my fence product would not be delivered until Tuesday July the 3rd with the install date of Thursday July 5th. So the fence pieces get delivered on July 3rd. On July 5th the installer are a NO SHOW. I call and was advised there must have been a mix up and the fence installers got an extra day for the 4th of July holiday. Install now gets moved to Friday July 6,2018. Finally the fence crew shows up at 9am works till noon, takes a 2 hour lunch break, returns to my yard at 2pm. We then get a horrible thunder and lightening storm roll in at 4 pm and they leave (the weather is not their fault), the two man crew returns on Saturday at 9am, it is cloudy but not raining, they ring my doorbell at 10:30 am and tell me they are leaving for the day due to bad weather. Not raining, just cloudy out. 2 man crew shows up Sunday at 8:30 am works till 7 pm my fence is still not completed, they come back on Monday at 8:30 am with 3 men. They finally finish the job. I saw a lot of mistakes with the shadow box fence like the space between each picket were "eye balled" instead of being precisely measured and there were large gaps near the posts. I made my concerns to the workers who were more than angry with my non approval of the job. They fixed some of my complaints with haste. Still not satisfied with the install.
I call Lowes Customer service and the salesman as well as the owners of the fence install company came out to see the problems. They agreed with ME. Now I have been waiting since July 10 for the fence contractor to come back to me to "fix" the issues. I have been getting the run around about when the issues with my fence will be fixed to my satisfaction.
Yet Lowes charged my Lowes credit card and expect payment on time for the cruddy fence install. My next step is to right to Lowes Corporate about this situation to see if getting some higher ups involved will make these people move a little bit faster regarding my issues.
ask for help and was told I am too busy right now ask another employee same response
as I was asking for manager another customer said to me" you having trouble getting help too"
I talked to Terry one of the managers on duty and was told that he would take care of it
but I suppose this is JUST the way the MANAGEMENT TEAM runs the store
like is said
apple don't far from tree
like manager like employee
never go back to this store
Good Afternoon = June 24 2018 I purchased a Top Mount Refridgerator/RT18M6213SR/Order-PO #76971662(51 Woodbridge Ctr Dr, Woodbridge NJ Store #1658) - Sales Associate explained 7/12 or 7/14 estimated delivery date to my residence- I called Customer Service 7/9/18 tt a "Foni" representative, told again 7/12 estimated delivery date and will be received 7/14, also if not received 7/12 then possible Sunday, 7/15 delivery date...….7/12 I called Lowes(Woodbridge NJ ), "prompt #5 for Applicance Dept, tt a Lisa, told "Refridgerator will be on Sun, 7/15 nite truck, should receive Mon, 7/16" .your delivery service, XPO Delivery calls my home phone @ 7:11am Saturday 7/14 stating "5p-7p" delivery, my husband gives his cell # for a "30 minute or less" phone call= NO Delivery, NO call from Lowes or XPO Delivery to explain.. Sunday 7/15 around 10:30a I called XPO Delivery..the "phone prompts" when utilized by me eventually "disconnected" my call, Called tt Lisa again in Store 1658- "Vendor excuse".. So much confusion still going on.....XPO Delivery called again Mon 7/16 evening, I put in my cell #- said between 5p-7p Tues 7/17...no call ever received...XPO Delivery Truck Tracker shows the refridgerator DELIVERED 7/18/18 AT 1AM!!! - I went to Store 1658, Terminal 14, Associate "Toni" @ 8:37:29 today 7/18/18 to "complain", computer showed no evidence where product is....I asked and got my credit card refund activated..I;m upset my existing fridge not broke, just old(16 yrs old)making strange noses. I did my part in good faith, truly wished Lowes did their part...very dissatisfied- I;m advising family, friends of this unnecessary experience and I still have no new refridgerator that I paid in full for. Candace Cook-28 York Dr #5A-Edison NJ 08817.
My wife and I purchased a washer and dryer with a sidekick pedestal and another regular pedestal. it cost over 3000.00. It was supposed to be delivered today July 17, 2018 between 01:30 pm and 03;30 pm. The delivery service never showed up. I stayed in and empty new house with nothing to do except wait for them to get there. They never called and said they would not deliver or give me a reason why they did not. We then call the store who put us in touch with the delivery co and they basically called us liars and said they were there and no one was home. That is a lie I arrived there at 01;30 pm and stayed there till 05:30 pm and they were very argumentative about it and not friendly at all. I cannot believe the service we are getting from this store and we are very sadden by this. Now they say they cannot deliver till Thursday and cannot even give us a time
on MAY 25 I PURCHASED OVER $7000 OF APPLIANCES FOR MY CHURCH,APISON UNITED METHODIST, ALL PURCHASES WERE INCLUSIVE OF INSTALLATION. IT TOOK UNTIL EARLY JULY FOR THE STORE TO GET ALL THE APPLIANCES IN STOCK. THEN THE APPLIANCE INSTALLERS,EDWARDS ELECTRIC?, BEGAN WORK ON THURSDAY 7/12, THE JOB WAS TO COVER ANY MODIFICATIONS TO THE SURROUNDING CABINETRY. THE JOB WASN'T COMPLETED THAT DAY AS THEY HAD INDICATED, PROBABLY BECAUSE THEY DIDN'T START UNTIL THAT AFTERNON. GERALD ,INSTALLER, SAID THEY WOULD BE BACK NEXT DAY TO COMPLETE JOB.THEY NIETHER CAME BACK OR CONTACTED ME WITH ANY EXPLANATION. I CALLED THEM ON MON 7/16 AND WITHOUT ANY REASON FOR THE DELAY OR FIRM RETURN DATE. I WAS GIVEN A FLIMSY PROPOSED DATE, TUES OR WED. IT IS NOW TUES AFTERNOON AND I STILL HAVEN'T HEARD FROM THEM.
THERE ARE CABINETS AND DRAWERS STILL LAYING IN THE FLOOR, REFRIGERATOR HAS NOT BEEN PUT IN PLACE AND ICE MAKER IS NOT HOOKED UP. I WENT TO LOWE'S TO GET THIS WORK DONE IN ORDER TO AVOID THIS STANDARD CONTRACTOR SLAPSHOD, UNRELIABLE SERVICE.PRIOR TO THIS FIASCO I WAS PASSED AROUND FROM ONE LOWE'S PERSON TO ANOTHER, I THINK ABOUT 8. EACH ONE GAVE ME A VERY SINCERE PLEDGE TO TAKE CARE OF GETTING THE BALL ROLLING. THESE ASSURANCES PROVED TO BE UNTRUE. THEY WOULD PROMISE TO CONTACT ME THE FOLLOWING DAY, NONE OF THEM EVER DID SO. I REGRET THAT I DIDN'T KEEP MORE ACCURATE RECORDS BUT I NEVER THOUGHT THIS JOB WOULD DRAG ON FOR THIS LONG, BE PASSED AROUND, IGNORED AND FINALLY SET UP WITH AN UNRELIABLE INSTALLER. MY CHURCH HAS HAD AN ACCOUNT WITH LOWE''S SINCE 2006, NEEDLESE TO SAY WE WILL BE CANCELING THE ACCOUNT AND RECOMMENDING THAT ANYONE WANTING GOOD SERVICE DO THE SAME.
On Tuesday July 17 I attempted to purchase a Samsung 3 pack connect home Wi-Fi system for the advertised price of $99.99. After checking several local stores in my area, and unable to find it, I contacted Lowe's corporate. I spoke with a representative (Sierra) and informed her of my situation. She attempted to locate this item to no avail. I asked if there was something available along the lines of a rain check. She replied no there was nothing she could do. I then stated that the item should not be listed on line (although I realize it was a corporate move to outduel Amazon prime day) if it could not be purchased. Short of her contacting the IT department to remove this listing I was S>O>L>. As a homeowner I have been to Lowe's a lot. Based on this incident I can honestly say that I will no longer be a consumer. Same said for l my children (who each just bought a home) and as many friends and co-workers as I can pass along this to. Extremely disappointed.
i ordered a refrigerator.they were supposed to deliver it on 07 17 2018 with a 2 hour delay they called the day before and it changed to a three hour delay.today they called and changed it to a 5 hour delay.they are making me miss an important meeting . it's a shame a big company like this one,can't plan any better than this.
I had a new ceramic floor put in back in April and paid 2392.75. As they were installing they said I needed new subfloor on part of the room. They quoted me $3646, which I thought was the total, not an additional. Also how can putting 16 sheets of plywood down cost 1.5 time the cost of the original installation including materials. I have been dealing with several managers on this but they have been blowing me off including Service Pro employees. I need someone to look into this and give me a breakdown on costs for the second charge as I feel I have been double charged. I understand an additional fee but not 1.5 times more. Service Pro made comments that were absolutely false. I need this resolved, it has been dragging on too long.
I purchased a washer & dryer from Loew's in Douglasville, GA on 7/6/18. The store was unable to deliver appliances until on 6/16/18, On the morning of 7/16/18, received a call that the driver of the delivery truck was sick, so delivery would not take place. On 7/17/17 @ 0647, I received a call that only the washer would not be delivered because they could not find the dryer, REALLY???!!!. I was then told that dryer would have to located and delivered to the store on 6/18/19, thus the delivery of these appliances will be on Thursday 7/20/18. I understand that the truck driver was sick but the other foolishness is unacceptable.
We bought a washer from Love's in Odessa Texas or our mother who is dying and has two or three months left to live they delivered it out set it up and it did not work it all started malfunctioning we called day one got to talk to 5 different people then the We Care Center with no results this needs to be made right they're taking advantage of a 82 year old woman who's dying we need this washer they need to come get it and replace it we have been in the store I was there today talk to the assistant manager still nothing
I purchased carpet plus installation on 5-22-18, it is scheduled to be installed on 7-24-18, four weeks is a long time to wait!
I inquired about blinds and shutters for the interior of my home remodel project. I paid the $ 35 fee for the measurements to be taken by the installer. I asked about the $ 99 whole house installation special and was informed that since I only had 7 windows that the $ 99 would cover that.
At the time that I set up the measurement appointment I informed the sales clerk that I was interested in blinds and shutters. She was fully aware of this situation and even split the measurement ticket into two parts one for $ 35 for the blinds and $ ,01 for the shutters. After the discussion with the installer who was sent to do the measurements I decided I would go with the shutters for all 7 windows and not do any blinds When I tried to place the order for the 7 shutters I was informed that there would be an additional $ 400 over the cost of the shutters for the installation and that they would not honor their original agreement of the $ 99 installation charge because I was going with all shutters instead of a combination of shutters and blinds. The blinds were going to average about $ 50 per blind and the Large Shutter about $ 500 for a total of approximately $800. When I decided to go with all shutters the cost went up substantially, which I was willing to accept. I decided at the time of the Bait And Switch by the sales rep to not honor the $ 99 installation I told her to not order anything. I am greatly disappointed in the less than
honorable presentation and the last minute $ 400 raise in the price and in addition I am now out the $ 35 fee fir the measurement service which was to be credited back when I ordered the shutters.
This incident occurred over the last week at the Washington Mo. Lowes Store. The clerk involved was Mary Beth. The installer who took the measurements was Larry.
Ray Stark 636 259 6511 223 E. Bellevue St. Pacific, MO 63069
ordered patio stepping stones at McCandless crossing lowes I lost my receipt got a phone call on july 5th 2018 telling me to come in for stones and now they have no record of me buying any such thing I was a good customer I know we are only talking about 40 dollars or so but its the point of them thinking I am trying to take advantage. well so at the end of year when your over this money who will get it? if I could I would return all I got from lowes thank you mrs m dean
Re: Job 1397765 Lowe's Fairlawn 633 Fencing was installed on our property. The installers refused to take away the dirt that was extracted when digging the post holes. We were not told by the Lowe's sales rep that the dirt would not be taken away by the installers. We have an extremely large amount of dirt piled in our yard. The City of Fairlawn and our HOA will not tolerate this unsightly dirt pile. We need your assistance in immediately removing this dirt from our yard left behind by the installers. Sally & Tim Houk Phone: 330-670-1344
I shopped at Lowe's in Miledgeville, Ga. on 07/07/2018 durning morning hours in several departments. Very few employees were noted, customers wandering around looking for help, as I was, but what few employees were available were all busy while customers were standing in line at some desks in different departments. Then I get to the checkout area and again there is long lines with only 2 cash registers open, plus return desk was staff. We need more train staff on the weekends, esp. on Saturdays.
I purchased a LG kitchen appliance package 7/5/2018. Delivery was late but I was not notified until I called the store 0594. Two of the four were delivered. It was the wrong brand and the refrigerator had a dent on the front door. I immediately went to the store after refusing delivery. The manager agreed the incorrect code was entered and offered to try and replace with what was left in inventory. I was okay with this until he said I would have to pay for the second package and I would not receive the $2445.61.00 until the second package was delivered. I had no confidence after not being notified delivery would be late and I did not want $5000.00 from my budget. I am 73 and receive Social Security. I asked the manager to call the driver and confirm I refused delivery. I asked for a refund of the $2500.00 and left the store. I buy all of my appliances and lawn mowers from Lowes but never again. I think I should receive the LG set for my receipt amount of $2445.61 but the sale is over.
I am very disappointed and not satisfied at all with the store. Is there anything the store can do to assist me with this problem?
1901 Canoe Creek Road
Springville, Al 35146
Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments....cold hard earned cash it was a chunk of change for all the windows in my home....that was the first week in april...we are now in July...and the job is still not completed....after several attempts to get the right parts....and many calls to the store...where no one wants to take responsibility.....the installer even went to the store and called them after every failed parts attempt....lets see they brag about being Veteran Friendly....hey and they even give a discount to veterans...welllll this veteran family will never purchase anything from that store again...promises made none ever kept....this is not my first rodeo with them and poor customer service i purchased an extended warranty on my front load washer and dryer...it took 4 months to get the washer from leaking after damage to my wall which they say contact Samsung about....REALLYYYYY....incredible how they stay in business
In March of this year, I contacted Lowe's about remodeling my bathroom. I also met with Matt Tremblay and the contractor. On April 18, 2018, I went to Lowe's, picked out a new bathtub and surround and a new toilet. Later that month, I called the 1-800 number for Lowes and found out that my order was going to arrive on May 25. I text Matt Tremblay to find out why it was taking so long. On May 2, Matt told me that the new tub and walls should be at their store but the toilet should be here next week. I text Matt on May 10 and May 11 inquiring when the beginning date of the remodel would be. He responded to me on May 11 and advised me he was attempting to track down my toilet that he had called the vendor to see what the holdup was.
I text Matt on Friday, May 18 and Monday, May 22 inquiring about my toilet. He responded to me that he was trying to find a different toilet and material shortage was causing a major delay. And it would be July before I could receive it. I did not want to wait until July so I asked Matt if the toilet I picked out was not available. He replied no maam not in bone. I couldn't figure out why Matt waited a month to tell me. He advised he had found some other brands and was checking to make sure it fit. To keep this a little shorter, I never received that toilet or any other toilet he found, went to Lowe's and picked another toilet out - came in too long - and he had the measurements. Had to pick another toilet (I really wanted the first toilet but since Lowe's couldn't provide me something they had on the shelf had to settle for something else (less money for Lowe's).
There were other issues with my getting the money reimbursed for the difference in toilets. It seems that I was just dragged along and not told the truth about some things.
I talked with CeCe at Lowe's and she was very helpful. I requested a meeting with the manager and Matt and CeCe (she is over Matt). That was on Monday, July 9, 2018. She called me back that date and scheduled the meeting with everyone on July 11, 2018 at 10:30 a.m. I went to Lowe's at 10:30. CeCe and Matt came for the meeting. CeCe told me that some corporate men had came in and the manager would be here in a minute. I was there for 30 minutes and the manager never showed up. Never called me, NOTHING. Evidently, David Smith, Manager of the Ardmore Lowe's, doesn't care about his customers and if they are having trouble.
Well, it is July and I am just now getting the bathroom remodel. There are so many other events that happened but it is too long to tell.
I would like something done about the manager and how long it took to get my remodel done. Matt Tremblay gave me excuse after excuse and the manager doesn't even care. By the way, I spent over $5,000.00 at Lowe's - which will never happen again.
At 11:40 A.M. on July 12 - one day after meeting and after I told CeCe I was filing a complaint, the Assistant Manager called me wanting to know what he could do. I told him nothing - it was too late. He apologized for not making the meeting. I told him that it could have been rescheduled but they just decided now to show up.
And to top it all off, they are working on my bathroom and the surround piece is broken - just now finding that outl So, now I will have to wait for another piece to come in before I can get the bathroom finished. Lowe's tells me that it will be at least another 2 month before I can get another piece.
I will never deal with Lowe's again.
I went into Lowes store #2698 to purchase a washer and dryer on 7/11/2018 at 8:10 pm. I decided on the Samsung top loader and dryer on sale for $549 each. Ricky a sales rep was working with another customer and a young lady assisted me. This lady informed me that the sale was going off at midnight and I needed to purchase now. She later provided me with a note book piece of paper showing the item number, sale price, regular price and the 3 & 5 year protection plan and prices. The sales rep stated that I could go online to purchase this item until 11:59 on 7/11/2018. I left the store at 8:48 pm and the Franklin store closes at 9:00 pm. I went home and attempted to purchase the item on line however, the price showed $599.00 and not $549.00. Today, 7/12/2018 I contacted the Franklin store and spoke with John who pretty much indicated the sale ended when the store close and that is why the price was different. My reply was why is the price different online now (7/12/2018) from what it was last night at 9:17 pm. The online price is now $809.00. I requested to speak with a store manager. Bobby came on the phone and stated that I should have purchased the washer and he could have done a price refund or gotten an estimate which he would have had to honor. Bobby also stated that it is not the store rep's responsibility to give me an estimate without me asking for it. My concern is, I'm not a Lowe's employee and why didn't your store representative inform me of a price estimate that would have been honored for 30 days instead of writing information down on a piece of paper. Secondly, is it not a priority of Lowe's to provide good customer service. I shared the reason for not purchasing in the store I needed to get my credit card. Thirdly, this rep was informed that I wanted this to be delivered on Friday to which she replied any purchase made before 4:00 pm would guarantee next day delivery. That information alone would prompt her to give me a price estimate to return the next day. Basically, Bobby indicated that it is my fault because I didn't purchase the washer and dryer at the higher price to which he could have adjusted. Now the sale is off and there is nothing he can do. If this is how Lowe's practice I don't think I will be purchasing anything else from you. I want a washer and dryer at the price I was quoted in the store on last night at $549 each plus the 3 year protection plan for each. Can someone help me. Lastly, I have an online conversation with a Lowe's rep indicating there was a price glitch with the website. As I stated previously, how do I suppose to know it was a glitch. I feel as though Lowe's dropped the ball. I work hard for my money and to pay extra for something and banking on the store to reimbursement is not right. But, this is what Bobby suggested that I should have done.
Please just call me at 828-289-7519, in reference to this complaint. Today is July 11, 2018 at 5:43pm. Thanks
My complaint is in regards to work we wanted to have done that was left off our contract which is presently being fulfilled. We scheduled hardwood floors to be installed throughout our home with the exception of the Kitchen and bathrooms, all of which have tile floors. We recently had to bathrooms completely gutted and redone and another bath with the 3/4 of the bathroom being redone, all the work was exceptional. The hardwood floor installation started this past Monday, July 9th and so far is being completed exceptional as well. We've dealt with Lowe's for over 30 years whenever we were in the market for appliances, snowblowers, lawnmowers etc. I have no issues with any of that. My problem is we wanted the baseboard frames(not sure what they are called) all replaced as the hardwood floors were(are) being installed. We spoke to both the contractor and Lowe's home improvement rep(Jim Nagele(recently transferred to Florida Lowe's)). When we paid upfront for the floor installation we inquired about the baseboards and when told they were included in the floor installation contract. Yes, I should have checked the contract but didn't because we trusted that the baseboards were part of the contract. But we are now told they weren't. With each and every room having hardwood installed this is the perfect time to replace the baseboard but that's not happening. Apparently the contractor didn't want to do them although my wife and I wanted them to be? Not sure how our wants as customers are outweighed by what the contractor does or doesn't want to work on. We are extremely happy with all the work previously done by Lowe's but being lied to and trusting that our wishes/wants were to be met with this latest contract not sure we will continue to deal with Lowe's in the future. Very disappointed and disheartened by your employee who had no issues in collecting his commissions off of our contract(s) and then outright misleading us to believe we were going to get what we had requested. Floors should be done by end of week or early next week. Once complete our future home improvements will be with another company. Very very disappointed.
First I ordered $3500 worth of appliances I also ordered a 1500 lawn mower. I was told 2 hours before my appliances arrived that they had been discontinued. So then I had to reorder everything. I still haven't received my order and I tried for 2 days to set up installation and could not get anyone on the Phone. Still no install was made because they cant even find my order. Now my appliance's are suppose to be delivered on the 13th of July. I'm not even sure that's going to take place. Then we had a riding lawn mower delivered after a week of waiting and they forgot the key so had to go back to the store and now the pin that holds the deck on is missing. This has literally been the absolute worse shopping experience I have ever had in my life. I will never go In that store ever again for absolutely nothing . Store Number 3040 Indian Land South Carolina. But the online order got messed up also . So Never shop online either! Please train your employees and get some help in your stores and online. This is awful service. I need someone to have my appliances installed also on the 13 of July if my order does arrive on time. Please make that happen! Do something to help!!!!! Order Number 32019465 invoice number 93212
My boyfriend & I purchased 4 appliances from your Hatfield, PA store & while we had a good experience w/ the sales person, the decent experience ends there! We're not sure if the FAIL was communication from the Hatfield store setting up & scheduling the delivery & installation w/ the outside contractors or if it was something else, but we were told in the store that all 4 appliances would be delivered on 7/11/18 & installed! Then we get a call from one installer last Fri to tell us that he would be coming on 7/11 to deliver & install JUST the microwave; however he showed up delivering both the dishwasher & the microwave--not a big deal but in the interim, last night on 7/10 my boyfriend called to find out what was going on w/ our delivery/install status since no one seems to know from the store to contractors what's going on. We were told that we would get a call back last night by 9:00p.m. to let us know exactly what was being delivered & installed, but never got that call!
This a.m. my boyfriend went to meet the installer & that guy showed up w/ the 2 appliances. Again, not a big deal; actually a nice surprise after all! We then got another call saying that there would be another delivery later today between 2-4 for 1 more appliance; however, we have NO CLUE what appliance that one is!
Our bone of contention is that through this whole process from purchase to delivery/install we were told so many conflicting things/dates/times! This is our 1st & LAST time buying appliances from Lowe's!!! Your company's lack of communication & handling of what should be a pretty simple & stream lined process was a NIGHTMARE!!!! Trying to get a hold of anyone in the appliance department of the store to speak to & coordinating the delivery to getting calls from multiple people telling us different things was NOT a good experience whatsoever!
My hope is that maybe Lowe's will train its sales people much better in communicating to their customers the exact process after a purchase for delivery & installation.
Thanks for your time.
on June 27th we ordered a 4pcs GE kitchen appliances worth $6K. We got a call Saturday July 7th that they were coming to our home. I had my son in law disconnect the stove, fridge take out the dishwasher and microwave. They came and took our appliances and when I asked where the new ones were they said they did not know. they called the store our new ones were not there. Why would they take the appliances without having new ones. WE contacted corporate and they told us that someone will be contacting us in 24 hours. the store manager never contacted us and we get a call now saying they will deliver a dishwasher until our order comes in. Now the store manager is not answering my husbands calls. He called this morning they told him he comes in at 11:00 he calls at 11:00 tells him he is at lunch, called again and he is told he is not in the store. Wow
I purchase fencing o n line.The order was cancelled no call no e-mail to tell us it was cancel I called them three days later and found out it was cancel.On -line product is still being advertise .I want to know why is this product marked out of stock.It is still on the web site item no .635562 my order no 352270199.Also would like to know why it takes 10 days to put the money in my account spent a lot of money in lowes I read on line that lowes does not respond to there complaints this could have all been avoided if the put it on the web site so i have to pay the price.I really like lowes to refund my money so I can buy my fencing else where.
1833 s Hanover ST
Baltimore MD 21230
What is the deal with the Lowes at 2945 New Center Point, Colorado Springs, CO, 80922. Every time I go into the store they are short staffed and the employees that are working are getting their butts kicked due to the lack of employees on the floor. Is the store manager attempting to get a larger bonus by not staffing the floor properly? If that is the reason, someone higher up should should have a little chat with him or just fire him for poor managing and selfish motives. I thought customer service is suppose to be the first priority at Lowes. This change in staffing levels coincided with the new manager at Lowes.
Corporate needs to hold him accountable.
Hopefully you will look into this matter.
Why are dogs allowed in Conway Arkansas lowes? Im not a pet hater or lover, but don't want to shop with dog licking my leg as I walk by.
What happens when that construction worker brings his pit bull in and it attacks customer, lawsuit.
Not good idea........
I tried to purchase a riding lawn mower at the 5570 platt springs road Lexington, sc store today 7/7/18. The sales person could not tell me any information about the mower and said well what do you need to know. I said everything like where does the gas and oil go and she says we know nothing about the mowers we just sell them. She then calls her manager and the manager told her that they could only pull the owners manual and read it with me. I had gone to the other Lowes Lexington, sc earlier and that person was helping someone and I could hear him being very helpful with a customer, he was explaining how the mower worked and where the controls were located, etc.
I think the Platt Springs store needs some in house training and especially how to treat a customer.
i order appliance suite 6/2718 and what happened next is unbelieveable.i order this online so they in turn told me delivery date 7/6/ so they call us on the 6 to tell us that they don't have the refrigerator but they can deliver the dishwasher and stove but when we told him it was ok and then he said he has to deliver everything at the same time on the 10th.so after my husband hung up i called back and told them we having a reunion at my house starting on the 10th.so he saids they have a refrigerator on display and offer it to me i said yes as long as it is not damaged and he saids brand new.so he said let me line it up and ask were we gonna bearound this morning and he were gonna call me back so he can make sure they get it on the truck.well this was 8.30 am.but by 2.30 i still didn,t hear from no one so i called back.i tell you from the operator to whoever handles delevers were so rude.after trying to figure out what they were saying and finally the same guy who told me that he were going to call me back now tells me he cannot geet it done becuz the trucks are busy and they got other delivery WHAT?????????WHAT AM I CHOP LIVER.he didn t call me back i called him back and told them to place my money back on my debit card and then ms lady tells me its not off my card when i check my balance its not included so to me its gone and what im going thru with them the money may get mishandled since everything else has been.i paid cash money for this.you don t tell me you got other delivers and this is my deliver date unacepptable.i i see why people here in greenville goes to home depot in jackson.outrageous behavior.never no more....
I have gone to two Lowes stores to get a quote on 12 pre hung interior doors and two sets of bifold doors for a project i have ongoing. I didn't have any luck at the Robinson Township store so i moved onto the Carnegie Pa store. Now after a month and many visits to the store for the progress of the quote and still nothing in hand i have given up. We also just open a Lowes credit card but i fell i will take my business elsewhere. I would not even give your rating a one star after this issue. I want to give Lowes my business and It is a shame because i have always rated your stores and products better than home depot.
Tried to get in touch with the ceiling fan dept. for one hour no one would answer the phone. Than tried to get in touch with the operator and she keep putting me on hold and than was hung up on this happened a couple times in the hour this was at store # 1715 in Atlanta I was trying to find out if they had a ceiling fan by hunter # 105615 in stock. Me and my wife been spending a lot of money at Lowe”s lately on remodeling a townhouse but this really pissed me off and may start to do business with Home Depot in the future Thanks
Lowe's has failed to given me $30 credit on my credit card purchase. My 1st buy credit card ( ending # 8629) transaction was from out statement and the payment was shown to my local Lowe's office in Lexington, ky. I have tried twice at my local store. I called one time to customer service on toll free number, someone told me to hold phone for few minutes and then told me she will call me in 24 hours. She has never called me and now the credit for $30 has expired date. Please hap me and call. Me on my phone listed in credit card file.
Thank you. D. Patel.
Lowe's has failed to given me $30 credit on my credit card purchase. My 1st buy credit card ( ending # 8629) transaction was from out statement and the payment was shown to my local Lowe's office in Lexington, ky. I have tried twice at my local store. I called one time to customer service on toll free number, someone told me to hold phone for few minutes and then told me she will call me in 24 hours. She has never called me and now the credit for $30 has expired date. Please hap me and call. Me on my phone listed in credit card file.
Thank you. D. Patel.
On 5/18/18 we signed and paid for a bathtub tear out and shower install. Our salesperson said it would take about 4 weeks to begin and 3 to 4 weeks to complete. We finally got a date for material delivery (7/6) and our pre-construction meeting (7/9), and this morning received a call from Lowe’s advising me that the 7/9 meeting has been cancelled because the contractor can’t make it, and I will be told when it will be rescheduled. We’re now 7 weeks into an 8 week project with no knowledge of competition date.
I reviewed my contract and I know that I have no recourse and Lowe’s and the contractor have all the rights, but I think it’s very unfair to me, as the customer, to have one thing implied and another being factual and wanted to express my dissatisfaction, particularly in view of the the fact that payment in full is required at contract signing.
I signed a contract on February 20, 2018 for a kitchen remodel and new flooring in the kitchen and adjoining living and dining rooms. On April 6, 2018 the contractor started installation of the kitchen cabinets; when he inspected the flooring it was not the correct flooring: I was told it was a floating floor and it was actually a glue down floor. On Saturday 7, 2018 I spent 3 hours in Lowe's trying to find flooring that meet are hardness needs. Once I decided on Bamboo the salesman would not place the order until they received their original floor back. He could give me no date on when it could be picked-up by Lowe's. This was their mistake and our remodel now came to a halt. We received the new floor approximately 3 weeks later. It needed to acclimate so it was unloaded and stacked. It covers all but about 18 inches of the dining room. This is the space we use to get to the back door. Nothing was done by the contractor in that time. We needed hardware, shelving, drywall completion and molding applied to the cabinets. Framing one of the the doors that was drywalled was bent and needed correction. Our contractor would not do the work because he found a spot on our floor that was too humid for floor placement. We received no assistance on this matter and through our own research found it was sugar from years of drinks being knocked off out coffee table. Our liaison, who is in Indiana not Maryland, is supposed to coordinate the contractor and make sure we have deliveries was a joke. Orders came without notice and he will not send the contractor to do the floor because of the humidity ,which has been determined to not be a problem by another contractor. Because our contractor did not return we were left the job of hanging shelves, adjusted the cabinet doors, added hardware and finished part of the drywall. I called and spoke to 4 managers as well as the salesman who signed our contract. I asked for the bent door to be fixed and have someone come and see what we did and not our contractor. I asked a liaison to send someone. Noone came to see the poor job. After 6 weeks of calling and at this point yelling the contractor returned on May 29th. He placed molding above the cabinets and fixed the bent doorway. The trim is a mess! The pieces are not cut correctly and are not flush with the cabinets, one piece fell off two days ago. My appliances were delivered and placed during the installation. The dishwasher arrived dented and the stove was damaged during installation. I have not received replacements and my liaison says they will not be replaced until the floor is done, They will not do the floors so I am caught in a wheel with this project. My mother is elderly and having her be in a home with no space to walk, nails coming from the floor, and a broken stove is not safe. Lowe's has no sympathy for this situation. I hired another contractor and he contacted the store. The manager he spoke with said there were no complaints about this job. After 12 calls in 4 weeks and speaking with 4 different mangers who all promised to take care of issue and call me back. None of them logged my complaints. They made the problem go away for them but as oh June 30 I am still sitting in a construction zone. Biggest mistake of my life going through Lowe's. I have been lied to, cheated and ignored. The loved me during the contract process and took my $19,000, After that they would not return my calls or emails and ignored my verbal complaints. They do not check to see if work is complete and do not stand behind it. I want the return of my $6000 in installation fees and money back for my appliances. I told the liaison on the 28th to close my account and return my money. No one has contacted me. I will never shop at Lowe's and no one I know will ever use Lowe's again.
i was at lowes in greenville miss. 06/29/18 lookin for battery chain saw. i found a kobalt 40 volt 12 inch bar on sale for 125.00 took it to check out it rang up 179.00 i told them wrong price. clerk went to check price and said #s dont match i told them i wanted one on sale the one i took to checkout was a kobalt 40 volt with 12 inch bar but rang up 179.00 was told they didnot have one i wanted. mamie [asst manager] was very short and couldnnot or wouldnot answer my questions. i also asked about special financing on lawnmower and never did find out the %rate. i hAVE BEEN A CUSTOMER ibought a zero turn john deere mower and also a 6 thousand dollar privatiy fence before and appliances. i think i should have gotten the saw for the 125.00 advertised price. i was not the only customer complaining about bait and switch practices yesterday
I use your store located on montauk highway in east patchogue new york,walking into your store on thursday june 28 there is a sign july forth special kingsford charcoal two for $9.98 .I take that as well as other items to check out where the clerk checks it out at 19.98 showing me a pallet of charcoal at the checkout with 19.98 on it .the clerk said the sale hadn't started yet ,I left my cart and went to home depot. thinking how many customers paid 10 dollars more then the price at the door with out realizing it. little things make the difference and home depot is just up the road.
I am a retired veteran who served my country for over 30 years. The service in which I received from your Lowes store in Rocky Mount was horrific.
I ordered some appliances for delivery on June 30, 2018. John from the delivery department called and informed me that it was more than likely I would not receive my appliances on the date which was promised. He told me that he would call me back before his shift ended. I received a call from Kate who identified herself as the Assistant Store Manager (Her customer service skills were horrific). After speaking with her and explaining that I was disabled along with having an ederly person in my whom didn't seem to phase her regarding my concerns. Even after been disconnected on the phone on three occasions, I awaited for Kate to give me a return call; no such luck. I eventually told her I wanted to speak with the Store Manager and she told me that she was unavailabe. I informed her that I wanted the 800 number to the corporate office and she infomed me that the only thing the corporate office would do would forward my complaint to her for resolution. Upon my arrival at the store, the customer service staff was professional and courteous and even apologize for my inconvenience. Kate; eventually went to the office and got Larry, another manager even after I asked to speak with the store manager. Larry's customer service was just as worse as Kate; and he even exhibited signs of racism. He didn't greet me, nor was he friendly, he even wanted to stand and argue with me. He eventually directed me to the appliance center to meet with a service representative. At some point, Ana, the Store Manager arrived, introduced herself and wanted to get details regarding my issue. She was so professional and courteous. Why is it that when Ana asked Larry to get my number, instead of addressing me; he asked the store manager what my number was. I have recently moved to the area and I hav been going to Lowes for all of my home good needs; but after my experience with Kate and Larry, I'm fearful about going into the Lowes in Rocky Mount. I should never have been inconveninced and at the least, I should have been given a discount for the inconvenience and the way I was mistreated by Kate and Larry.
Plywood, on 28 June 18 i was at your lowe's to buy a 4ft X 4ft section of plywood and i was told that i could do that,but i would have to have an 8 ft. foot sheet cut and i did but when a got to check out i needed to pay the same price for the half that i would a paid for the 8ft. in the pass i would pay for the cut , so why would i pay double four 4 ft. I only needed 4ft. not 8ft.
Came in store on Tuesday morning to get paint. The man in paint dept. was visiting with a man in a wheelchair for over 30 min.Tried to ask a question and was ignored. I went and found my paint went to counter. the two men stopped talking. When it was my turn the man asked what color I wanted paint told him I wanted the Olymic paint white. He mad a very upset sound picked up the 2 gallons of paint and walked away and put my paint back on the shelves in back;without saying a word to me. The woman beside me and I just looked at each other. And she said what just happened?! I went back to were he was at as he was walking back and asked him what he was doing with my paint and why. He said that paint couldn't be mixed white and walked away without giving me another choice or helping me with anything else. Another associate came by and asked me what happened and I told him. He said"i am sorry but we are short handed and are busy." then I said I work at Sam's and am aware of being short handed but that ,that was no reason to treat people like that . I got the remaining of my items from the paint dept. on my own and left. Very Angry !!!! This isn't the first time I have trouble while shopping at this Lowe's and I am not alone;there are a lot of people that are very upset about this store and mangers do not seem to care!!! The associate was a man about 40, greying hair, and of small build. Never did see a name badge.
i have been to the Moberly Mo store two times today and both times they were out of what i needed! this is becoming a regular occurrence. I spend a lot of Money in that store every year as I own a lot of rentals and it is getting very aggravating that they dont seem tobe able to keep things in stock, plus its hard to find anyone in a particular department foe help most of the time!
cabinet installations received cabinets June 12 2018 will not start installation until July 16 2018 cabinets outside under carport I covered with tarp seems to me Lowes needs more contractors to cover jobs or they should not take on jobs that let people wait for service that they paid for my concern is cabinets outside with moisture and heat for a month is not good I will not use Lowes in the future I know there's nothing I can do about it but spending over 17000 dollars you would expect better service from a corporation large as it is
Paid for the installation of an interior door. The door was installed uneven and upside down without a frame. I refuse to pay for a new door and Lowes at Market Street in Washington DC has ignored my calls to resolve the problem. The installation management branch has no information concerning the problem although I made a verbal complaint 2 weeks after the installation to the Lowes salesman. The complaint center just connects me to someone at the store but the management never calls as promised. This has been going on for for almost 2 years. Please help the store ignores my complaint. 2024682438
Bought a Frigidaire refrigerator on 3/31/18, worked about 3 months, contacted Frigidaire, repairman sent out last week, diagnosed problem, still waiting on parts 1 week later. Contacted Lowe's since this is where I purchased it, referred back to manufacturer. Lowe's doesn't stand behind products they sell.
On June 16th 2018 at about 730 in the evening I went into the store on Kelley # 2854, I needed 2x6x12 Cedar Boards the pile that was on the shelf was junk that had been sifted through several times and I had an employee of Lowes with me and he agreed it was really bad. There are two lifts up above that could be brought down but the tried to discount the junk that was there and I told him I wouldn't take it if it was free, it was that bad.
I do understand that you cant just take a lift down just because someone wants better lumber, but this lumber was not usable Cedar is going to be exposed not hidden in a wall, and its expensive.
At the end the gentlemen told me I could buy the junk for a discount but that was my only option he wasn't getting a new lift down.
I shop there a lot and usually have great customer service, I was just really disappointed in this trip. I seriously wish I had Photos of what was left on that pile
I purchased on internet/Lowe's website order # 351587205. One item #20776 fan/ceiling fan is what I have a complaint about....When I opened the box it appeared that this product was RETURNED FROM A PREVIOUS CONSUMER. I bought a USED PRODUCT from Lowe's that was suppose to be a brand new item. (THIS IS FRAUDULENT) I am appalled that a store would do this..... Not to mention this fan was scheduled to be installed and I had to cancel because your error. I've contacted your West Bridgewater MA store and informed them I will be returning the item on 6/25/18. I expect to be reimbursed for the product in full. I also want to be compensated for the grief I've been through with this whole process. Someone is responsible for restocking a returned item and Lowe's selling it as new. I will contact the proper authorities and let them know what your Lowe's store did to a consumer.
I'd appreciate a response,
went in to purchase garage and outdoor lighting. I located what I wanted on aisle 12 but the available stock was on the highest "overflow" shelf about 12 feet high. I looked down the center aisle and saw a group of about 5-6 red-vested apparent employees and waved to them that I needed assistance.I was ignored. Just then 2 employees, 1 driving a fork lift and the other guiding it passed and I told them I needed assistance and the driver said he would help me in just a minute. After waiting about 10 mins. for him to return I went to the customer "service" area which was unstaffed. I then went to Home Depot, was greeted at the door, was led back to the lighting dept. by an employee and proceeded to select just what I needed to the tune of $429 and change. I'll be doing all of my shopping at Home Depot from now on.
I ordered a new Entrance Door with side glass back around March 22 from Lowes. An installation person came out, took the measurements and submitted them back to the store for the door to be ordered. One month later the installers came to install the door. Being good installers they rechecked the measurements prior to the install. They found that the manufacturer made the door incorrectly. The dimensions given to the manufacturer were correct, but the door was made wrong. The installer contacted Lowes and gave them all the information. The installer said your all set, they are re-ordering the door for you. I contacted Lowes the next day just as a follow up. They said there is nothing we can do until we receive the old door, which I did not know until I made the call. Three days later, the door was picked up. Lowes called me once the door was picked up and said we have ordered a new door based on the information we received from the installer. Four days later, I was contacted by the salesperson, who told me they cannot order a new door without giving them my credit card number so they can cancel the old door on my credit card and re-order the new door. So already we lost an entire week. I contacted Customer Service to see if the door can be expedited since it was the manufacturers fault for making the door wrong in the first place. They said I have to contact the salesperson and they will contact the manufacturer. The salesperson said the door cannot be expedited and it would take longer to make. The door came in on Monday, June 18. The salesperson called and left me a message telling me the door is in and I should be contacted by the installer within 48 hours. Five days later, I contacted Lowes Installation Department and they told me that a work order was never generated. They said they were sorry and I should receive a phone call by next Tuesday. You got to be kidding? Here is my problem, I purchased $2000 worth of flooring back when I bought the door. I cannot install the flooring until the front door gets installed. I have purchased power tools, moldings and other equipment to get this done. I travel 30 minutes out of my way to go to this Lowes. I have (2) Home Depot's within 7 minutes of my house and a brand new Menards getting ready to open within 5 minutes. I chose Lowes from a recommendation. Just to let you know, Lowes has some of the friendliest staff at there stores, but once the sale is complete, the only thing you hear is crickets. Also, Customer Service should be there to help the customer solve problems and find answers to there questions. What Lowes store Customer Service does is turn you over to another department, not answer the phone, or just hang up on you. We plan on closing our Lowes account once this door gets installed.
I made an online purchase this morning (06/14/2018) for 8 count caladium pink and red bulbs (confirmation # 351234314) the website stated Lowes of Euless, TX had them available for pickup. I place my order ( order # 351234314) printed out my confirmation of my online order. Went to pick up my order at the pick up desk at Lowes and the lady behind the desk was either new or didn't have a clue of what to do. A gentleman came over to assist her. He took my copy of my confirmation order that I printed out and pulled it up in the system. he looked at the lady that didn't have a clue of what she was doing and told her "the order hasn't picked yet." The lady said well what do I do. The gentleman said you have to go get it and she looked at him and said " what is it and where is I" I don't know what to do" the gentleman was about to pull another order for the lady that was in front of me, so he handed me back my print out and said so you want to go get it. My whole purpose of ordering online is because I was going to be on my lunch break and was needing to get in and out. I took my order print out to the garden center and ask an associate that was standing there if she could help me. She looked at my order and said 'I don't know what those are, I will need to ask someone in charge of the flowers." She found the man in 'charge' showed him my order and he said " I already told them up front what was going on with that order." He stated that they didn't have my bulbs that I ordered (even though the website stated they were in stock) that the bulbs I ordered only have a shelf life of 5 days and then they rot. Didn't offer to exchange them for something else just gave me my print out back and went on about their business. I had to get back to work so I immediately called the manager Marty that was on duty at this time 12:30 P.M. I told him exactly what was going on an he said "I'm sorry we are short handed she might be new to that department,and not know what is going on that she was just filling in." I'm sorry but on customer service end that is not my fault and what is the point of ordering on line if you have to go pick your own order just to find out what you order is not in stock! Terrible customer service and I will not return to Lowe's if this is how the customer service is going to be.
I went to Lowes to purchase all new appliances. Not a single person offered to help. I walked around, found what I needed and then approached the sales rep in order to purchase my order. I was told to wait and ended up not being helped for over 30 minutes. Once I was helped, he kept walking away during our transaction to talk to his co-workers. Once I finally got his attention, I gave him all of my at home measurements and asked him to go through my purchases to make sure it all would fit. He agreed it would. After going through this long process, I was told that they would all be shipped and sent out two weeks from the purchase date and would arrive the same day. After spending over two hours in the store with very unpleasant people, I ended up spending over $3,000 on my new appliances. On the day of delivery, they forgot to call me to give me my delivery window time so I had to call and wait on hold in order for someone to give me a time. I took off work in order to receive the appliances on the Monday of the initial delivery date. Not only were the delivery drivers three hours late, but they also called to tell me that they had dropped my fridge and were going to get me a new fridge the following day. I had to beg them to still drop off my other appliances that first day even without the fridge because I had already had someone coming to install. They dropped everything off and told me again that they would deliver my new (not damaged) fridge the following day. I asked and was told that they would deliver first thing in the morning so I did not miss work again due to their mistake. That day, I went along with my inital plan to install the items that were delivered and it turned out the microwave did not fit. I called to make sure they had the model I needed and then I went back to Lowes that day to return it and was given my money back on a Lowes store card. When I went to go buy the model, it was not available in store or online. I went back to return the instore card to get cash to go to a different hardware store and was told I could not do so. In store cards are only allowed to be used in store and on specific items. So now I have $280 of Lowes credit and no microwave. On Tuesday morning, I waited for my fridge while spending the majority of the morning on hold with Lowes when they again were late to deliver. I was told my name was not on the list, that they were unaware I had not received my fridge and that the two delivery drivers from the following night no longer work there. The manager basically told me the damaged fridge I had ordered and was not delivered to me had been stolen from the delivery men. The manager apologized said he would look into the situation and get back to me. After six hours, I called him to check in and he had decided he would find me a fridge and it would be delivered the next morning first thing.I made him promise because I did not want to have to miss work yet another day. I even went into the store and was told the fridge would be picked up from another Lowes location and delivered to me on Wednesday morning. Come Wednesday morning, there was still no delivery call or fridge. They had messed up yet again. After calling non-stop and being hung up on twice by customer service, I was told again that I was not on the list. When I asked to speak to the manager that had helped me the other day, I was told he was off for the next week. A new person began investigating my fridge situation and then explained to me that there was a miscommunication and that again they had "dropped the ball." He began stating that he would find a fridge and get it to me that night. When my fridge finally arrived, it was delivered three days late, by two extremely rude delivery men who not only completely ignored me but bumped my walls and left trash. Three days of work were missed due to their incompetency.
Bottom line, no one cares at lowes and I would never purchase a single thing from them again.
I bought a riding lawnmower that had been returned by someone else...since I have had it I have had to return it for something wrong with the under side ...Lowes has picked it up 4 times from me twice bringing it back and it only running for 20 feet before it would not run correctly....This time trying to say I did something to the lawnmower and wanting me to pay close to 500 hundred dollars to repair a lawnmower that hasn't even cut my grass one time without tearing up ...I have called troybilt twice .complaining about the underside and they are cooperative.And Lowes is refusing to honor their part of the deal..I have paperwork stateing that perhaps this is lemon mower but they will not work with me.....I will be filing complaints and lawyers if the need be.. but would prefer to work this out with trouble and Lowes Laurie Jackson 2052186646
Employee in flooring dept Rude.. Trisha!!!!! Kingsland Ga.
I ordered a door and a screen door from LOWES on or about 20 April 18. I was told since the door had to be ordered was going to take about 30 days. Well, I receive a call that the doors were going to be installed on 1 June 18 between 0800 and 12:00. I don't go to work that day waiting for them, and it is 11:00 AM and still waiting for LOWES, no phone call, no follow about the installation. So, I decided to call them at 11:00 am and they told me that they were picking up the material and were on the way to my house. It is almost 1:00 PM when they called my husband to let him know that the door frame was never ordered and it needed to be ordered. I called them several times that Friday. Go to Lowes and spoke to Angi, a supervisor at Lowes in Killeen, Texas, WS Young location, which I had already spoke to her that Friday as well. When I saw her in person, she said that she didn't know who's fault was it and since the department was not working, she was going to call me Monday to let me know. Today is Thursday and I haven't heard from LOWES or Angi or anyone from LOWES about my door and I paid $2.300.00 for the doors upfront. I am a Soldier and currently in the field. I called LOWES today again to speak to Angi's supervisor and apparently he was busy with another customer. I left my phone number and my contact information and it is night time and never heard from LOWES. At this point, I want my money back for the disaster they have made. Who do I need to contact for this. I can't go over there for the next two weeks because I am stuck in the field, thank you
ordered a garage door installed 4/28n supposed to be done 5/23 still weighting, no answers from lowes, salesman's email doesn't
exist, no calls returned
I don't appreciate being snapped at and disrespected by the Customer Service Supervisor, Emie. Also noted, she was very intimidating to other staff.
I bought some hat hooks for $1.98 but when I got home and took a good look at my receipt, I saw I was charged $1. more per item. I called the store and the NICE person on the line said to bring back one of the hooks plus the receipt and they'll look at it. I did and the NOT NICE supervisor snapped at me and said the label on the box was for the hooks next to it and I should read the code after we showed her a phone photo of the box. Uhhh, not my job and was not my mistake to label the wrong box. She denied any compensation which was only $10. The point is, not the money, but the mistake someone made in labeling and her nasty attitude. Fortunately, other staff called the manager for me and they also promised to label the box correctly. I live in a small, rural area and I'm glad Lowes built here in Jackson, Ca. but this employee, Emie, could be lethal to your business and I'm sure this is not how you want customers to be treated. I'd like the manager to know that he has a cashier named Misty who knows her job and knows customer service.
On 5/25/2018 I purchased 2 solar Deck Lights, 2 Fabreze Aerosols, 1 Air Wick & 2 Mold Control for a total of $58.30. At the bottom of the receipt was an "offer" to come back May31-June 3 and 'GET $10 OFF YOUR IN-STORE $50 PRODUCT PURCHASE (BEFORE TAXES). Today, June 2, I returned to the same store and purchased some hardware items, 2 items from the garden department, and another Mold Control. The total was in excess of $64. I handed the 5/25 receipt to the cashier and drew his attention to the "offer" statement. He was unfamiliar with the "offer", scanned the bar code on the bottom of the receipt and the total did not change He contacted his Supervisor who came to the check-out and explained the situation. The Supervisor was also unfamiliar with the "offer" and rescanned the receipt with the same no discount result. The Supervisor studied the receipt and the items purchased today and advised me that because I purchased the Mold Control on 5/25, it was not eligible for a discount today. I reread the "offer" statement on the 5/25 receipt and could not see such a statement in the "EXCLUDES" paragraph. My protest was ignored and since a number of irritated customers were lined up behind, I said "sorry", not going to complete the transaction. I have been a Lowe's customer for many years and find this appalling. Home Depot is across the street and I complete my purchase there and will be doing the same in the future.
Your app isn't worth a dime. I wanted some termite shields they were listed on your app for .43 each on the app it said there was 6 in my store. Went to store they were not there plus there were shields there they were still bungled together for 25 in a bundle . Was told that was wrong they were 4.69 each on for the whole bundle. There were 4 bundles there on the shelf. They would not honor this nor anything online if it was a different price called you guys and was told I needed to read your terms online because you don't have to honor anything if it's different in store. So sad you used to be a friendly place to shop not anymore I have deleted anything that pertains to Lowe's. Went to home depot told them about the bundles you had and they honored that same setup for the 469 price. I will never shop at Lowe's again. I am now a home depot customer for life.
First of all you probably will not see or read this so it is probably a waist or war bonds but if I make my complaint know to enough people then maybe some other older couple will not end up in the same boat.
On May 22, 2018, I purchased $5041.29 in hardwood flooring for my home and paid the $65.00 for home delivery, ( I figured that home delivery meant delivery to my home inside) well this morning, June the 1st, I received my order, it was left in my drive way and I was told that if I wanted it in the house it would be $2.00 per box and there are 67 boxes, I am 68 years old and my husband is 76 there is no way we could carry 67, 45 lb. boxes from my driveway into the house, we were lucky we had a friend that came and helped us, this is something that we should have been told from the get go and not surprised with also I feel that if you pay for home delivery that means in your home not your driveway. Also, 3 boxes were damaged by the fork lift, I was told that they would take care of it right away, 3 hours later I am still waiting. I am so upset over everything that I have full intentions of letting everyone I know about this situation, if you can not pick it up it doesn't pay to have it delivered, buy it some where else and verify what they mean by home delivery.
my sales # is S1781BR3 1820916
I had a family member perform a return without a receipt due to my hospitalization. Upon my release I went to use the card the return had been filed on and I was refused to make the purchase of my desire. The clerk tried to explain the policy and I rebutted the effort The issue is the person that did the return is now passed away. I enjoy business with Lowe's > I am sure this is not the only event that someone may experience in reference to this policy.
On 12/21/2018 I purchased a Samsung Duo range from your Lehighton Pa. store. I cant say enough about your sales woman. She was very helpful. The range was in stock so I took the range with me, no delivery. I asked the sales woman what to do with the old range and she instructed me to leave it in the rear by their trailer where other discarded appliances are. So I went home, installed the new range and then discarded the old range as I was instructed. after unloading the old range I had some dirt on my hands so I washed them off with some bottled water that I had in the truck. Then I heard something, turned around and here comes a woman from your storage area yelling at me telling me that I need to pay for that. I told her I that I purchased a new one and was only doing what I was instructed. She was very rude and had an attitude. Then she accused me of Peeing on her concrete and that they had cameras. Not sure but when she saw me washing my hands she must have thought I was doing something else. I shop there often and no customer deserves to be treated like that. I was so upset that I went back and complained about this woman to the store customer service. I paid a lot for the new range and would have had no problem paying another 25 dollars to discard the old one. This confrontation with this employee has left me very upset and will not shop there again as long as this woman works there. Thomas Navatier
Ordered appliances in October and they still have not been installed! This has been a nightmare!
Purchased carpet at Lowe’s,Abercorn st. Savannah, Georgia September 28 2018. Installed on 8 November 20181 of 2 bedrooms did not have enough carpet. I told measuring man that I would pay extra not to have a seam in hallway. On 14 November 2018 installers came with wrong color. 30 November 2018 installed 2nd room of carpet. I asked installer about thresholds and he said he did not have them. Came back on 19 November with dark material when I told meaure Man man I wanted same light color as old ones. Other big problem....carpet cut short by this installer, even though I informed him that I ordered thresholds to be installed. I was told that someone from Keller installers would call to come and check on this! I have corporate offices to no avail. My next step is the consumer help line at a Savannah TV station after Christmas holiday. BTW I lived with the contents of the room in my bathroom, dining room and living room for over 3 week! I have purchased many appliances and fixtures and installations from this location with out a problem. This treatment is shameful
I placed a large order for windows in April 2017 (costing over $21,000.00). I was told the installation would be in June. Over the past 6 months, there have been numerous delays and problems. There are still 5 windows and a sliding door that are not installed. These were scheduled for install on Dec. 21st. I just received a call from Lowes stating that these would not be installed until Jan. 15th. I have scheduled vacations/ and work around this project! This is the worse purchase I have ever made. I have not been offered any type of compensation for this inconvenience- I was billed for the entire project in April- yet Lowes has failed to complete this project within a reasonable time. This is very poor customer service and unacceptable.
My G E dishwasher, purchased about two yrs. ago with a three yr. extended warranty plan, has stopped working. I caledl lowe's for warranty service. They were helpful and set up an appointment with C & E appliance service, out of Conn., about 80 miles away. After waiting about 10 days for the service rep,, he was a no call, no show. C & E appliance service does not answer their phone and thus far has not returned my call, after leaving a message with them. I have since read many reviews on this service company and the reviews are generally horrible. Now the holidays are upon us and our dishwasher will sit idly by, because the company that you contracted with for service repairs is worthless. Therefore my extended warranty, that I paid good money for, must also be worthless!! If C & E appliance service is my only option thru lowes extended service plan, then please refund the fees that I paid on my three appliances / three yr. service plan and I will find a more reputable appliance service co.
Having our kitchen remodeled. Have had numerous problems and the biggest issue is NO ONE returns phone calls. Wrong size cabinets were ordered for the island setting the project back 4 weeks. Project was paid in full at the end of May, did not start until September 10th. The back splash was installed incorrectly with the wrong pattern. Contractor was given wrong plans. Still waiting 3 weeks later to have back splash fixed and NO ONE has contacted us. Incorrect spice rack was ordered, still waiting for correct ones to be delivered, 3 weeks later. Still waiting for additional hardware for cabinets, 3 weeks later. We are now over 3 months since the project started and still not finished.
We used the store in Hackettstown, NJ. Lowe's employees assigned to the project NEVER get back to us. Very poor customer service considering the cost of the project plus we purchased all new appliances from Lowe's.
I purchased and paid for in full a new Pella garage door at store # 1176 in Decatur AL on the 23rd of October 2018, Project #559933343. I was told there would be a considerable wait and agreed it was necessary. My local Lowe's called me early in December and said my door would be in on the 14th and they would call me on the 17th or 18th to arrange for the installation.I haven't gotten any calls and when I call the store (256-301-0652) I either do not get ANY answer, or my call is diverted to another number that never answers. After a very long wait while the phone just rings and rings. I get cut off and a busy signal ensues.
I would really like to talk to anyone in installation services about scheduling the installation so I can be available when they arrive.
I realize it is the Christmas season and everyone is busy, but can't someone, anyone, at least answer the phone?
I moved to Tifton so I could shop locally and our local Lowe's has the worst service in tools. I tried to buy a tool box for my husband. Had to go to the store twice and took 2 hours to find out they could not even find merchandise I wanted. It said they had 3 in computer but no one could find in store. Finally went out of town to get my gift. The employees were terrible.
Still waiting on delivery ordered three weeks ago. Store can tell me nothing. No calls, no communication at all.
In November 10,2018. We purchase a washer and dryer and two pedestals. The sales lady told us that the delivery would be on November 26. It didn’t come in. I called Lowes . The sales lady told that it hadn’t came in. She told that the washer and dryer were on back order. Then I got a call from a delivery man, he said they would deliver the washer and dryer on tuesday Dec2. We waited for them and they never came. I called the manager. He gave me the round around. I called the next day. I talk to a manager, he said that he had the appliance there. They deliver them Friday. Now we are still waiting for the two pedestals. I went to Lowes and talk to a manager. He told that the pedestals were on back order.Today is December 16. We still are waiting. We paying for 2 pedestals that we don’t have. This my trans# 14886664. We needs answers. When are we supposed to get this pedestals. This is the Lowes Home Center address where we purchased the appliances. 7843IH 35S. Phone#210-334-3150. Thank You
Mr. Gilbert DeLeon
On 12/15/2018 I was expecting a delivery for a stove microwave, dishwasher and refrigerator. Delivery was 11 am to 1pm. at 115 pm called Lowes in denton tx asking where my items were. manager said he would call.. I called back 15 minutes later, manager said what they haven't called you (NO) manager- let me call them. 20 minutes later I get a call from driver Zackery he said we are on Coronado, krum. he said will be there soon, I gave the cross streets to my home and stated in denton. well I look up Coronado in Krum. No such street. I spoke to Zackery again and ask where and when are you coming. he stated we are in valley view. I said what.. you said you were on your way to my house. I spoke to another manager from lowes since the previous manager went home. she said that they left a ticket saying they missed me on Coronado street in denton tx. how could that be since I gave them the cross street and they had the address to my house because I told the first manager the delivery address 3001 Weston dr. that ticket was before 1 pm drop off. they later said they were never on coronado st in denton. when I first made the order for the 4- appliances' the seller asked if I wanted the items set up. I asked don't they set them up? he said well for them to set them up you must purchase the hardware. I said ok go for it, throw them in. when the delivery guy brought the items he wanted me to sign off. I asked aren't you going to install the appliances. he said no that it stated I did not want anything installed. again I said "what" by this time I was very mad. not only did the items arrived at around 430 pm (arrival time 11 am to 1pm) the contractor sat there doing nothing for almost 3 hours. they were installing the floors in the house. They lied about not being in denton, saying that they were in krum. (when the, we missed you ticket was in denton Coronado st, I contacted the person that lives there and yes I have pictures of the note and the dings) to not setting up my appliances. To finally dinging the refrigerator 3-times and the stove (corner glass part) I usually have good services with your company but this was the worse and no one was calling me back to talk to me. they can't say they had the old number because I gave the number to the sales person the to the delivery person because Zackery called me back finally. I am so upset that no one talk to each other leaving the customer hanging... Yes I'm very very very upset. but no one called back at all
Lowe's Augusta Maine store- the guy who works in the department with storm doors. Extremely rude. Rolled his eyes while we were trying to look for something, sighed, made snide defensive remarks while we tried to describe what we were looking for. Tall, balding man, late 40s/50s maybe.
I contracted with Lowes to have a backyard fence installed on 9/6/18 and as of today 11/24/18 it is still not completed. I find this unsatisfactory and incompetent. I am a retired disabled Navy veteran who has always had a high respect for Lowes and their work for military veterans, however, in this instance I am very disappointed in Lowes and the subcontract installer. Synchrony bank just keeps adding money to my account and I have no receipts telling me how much materials or installation fees cost me. I have nit heard from Lowes in over two weeks. Thank you for looking into this complaint.
Rickey A. Underwood, US Navy Retired
On 11/21 I was in your store to purchase Sherwin Williams paint. After waiting close to 25 minutes at the unmanned paint counter and after customer service paged the woman 3 times, no one appeared to help me. I then asked for a manager. They were paged twice and never appeared. I retired from Dow Chemicals and my largest account was Sherwin Williams. I am certain they would be extremely disappointed in the way Lowes represents their product line.
To whom it may concern,
I purchased a custom made French Patio Door from Lowe's San Bruno Ca in July 08,2018 for $6300.00
1st the sales associates that went to my house took 45 mins to find the French Patio door we wanted ( Jeld Wen)
2nd the door finally arrived Lowes San Bruno and Lowe's arranged the installation 08/27/18 , it went downhill from there, the installer Lowe's contracted was very rude he got frustrated cause he couldn't fit the door properly, 1st when the unit arrived Lowes - no one from Lowes check if the unit came in complete with lockset and handles, this was discovered after the contractor took off our old door and stacko the side wall 2nd the contractor blamed our floor was messed up, then later he told my husband "You bought a piece of SHIT door" then he start throwing stuff around my husband had to stop him and calm him before he breaks the door... 3rd they have to block the door with a piece of wood nailed it to the frame to secure ,so that no one can enter my house , I was dealing with Violet Tinoco, at first she was compassionate about the situation, I had to push your supplier to get the Lockset and handles sent ASAP..I had to push back my family vacation ...too make long story short it took several weeks to get the parts sent however they only sent the lock set not the handles so I have to wait another week finally your contractor sent another person from same company to install cause the 1st guy was very rude, well he didn't install the lockset and handles properly, very sloppy and scratched the volts , lockset and the door sidings , the door couldn't shot tight cause it's not aligned properly..so again I reached out to Lowes and Jeld Wen and sent photos to Jeld Wen to show what quality of a door I got and I told Violet that aside from the door being poor quality your contractor forced the install that messed it up more.. we plead our case to Lowes however i didnt get the customer service quality at all. finally Jeld Wen agreed to send a brand new door after the time I spent ... Finally the replacment door arrived Lowes couple weeks ago, I stressed to Lowes that I need this fixed before the Holiday cause now is November and I had pushed back several jobs from other contractors to lay the tiles and reno my fireplace , which cant be done not until this door is replace and installed properly... here's one more thing the replacement door arrive Lowes however Jeld Wen forgot to send the lockset and handles...so here I go again ... I reached out to Lowes last week and asked them to schedule that install asap, Violet said that she is trying to get another contractor to do the install several days pass I reached out to her then she said the contractor she wanted to use is not responding so she will send the inital contractor who did the install, she was just waiting for their call back last Friday or Monday latest, well today is Wednesday and I dont have any update , I texted the Branch Mgr of Lowes San Bruno ( Ben Martinez) but no response .. I always have to be the one chasing them down ( Violet and Ben) to get update
This is the worst experienced I've ever encountered , being in the customer service industry is this how Lowe's treat their customer ? i didnt purchase several hundred dollars worth of item, for God Sake I spent $6300.00 , I didnt get a $6300.00 door at all ..
I even invited Ben to my house for him to witness how messed up this door was and how did your installer forced it.
I order this beginning of July now almost end of November I still dont have the door that I paid for , but what I got is a defective door.
I need to get this replace properly and quickly. cause with this service failure I am paying for 2 mortagages I couldnt move in soon enough .
Why do I have to be the one to be proactive and try to get this fix, Lowes nor Jeld Wen simply just didn't show any Urgency nor being compasionate about the customers dilema . The contract I sign is with Lowes not Jeld Wen nor the contractor, so I hold Lowes accountable for all of these issues .
By the way, the sales person who sold me this door told me that Jeld Wen is the worst company to fit doors after the fact ,so why didn't he tell me this before I ordered this ?
I need to speak to someone higher than the local branch , I will also send a copy of this msg to your CEO .
Dear Lowes Executive Customer Service ! (Letter also emailed to Lowes Executive Customer Service)
I'm writing this letter to you seeking help with the fence built by Lowes, because my local Lowes (located in Rincon GA) where I placed the order to build the fence refused to help me, even though the fence is still under warranty.
Specifically the front gate, which has two doors, has issues. At the top of the gate the two wings are so close that there's a problem closing it, and the bottom has a big gap. The posts don't seem to be leveled properly, and the latches look like they are too short, not designed to hold heavy gate doors.
Yesterday I called Lowes at the Rincon location, and I described the problem as I did above. I was told that this was my fault because I waited too long with putting stain protection on. I told Lowes that the stain has nothing to do with the gate problem, around my town I see fences older than mine, changing colors (with no stain added) and because they were built properly, they have no issues with their gates like I do. The Lowes in Rincon just dismissed me without even sending anyone to take a look, which isn't right.
I spoke to an independent contractor who builds fences. He came, took a look, and told me that the gate isn't built properly, and that the stain has nothing to do with my issues with the gate. He will write a letter stating what the real reason for the problems with the gate is. When I receive this letter, and if Lowes continues to ignore me, I shall proceed to contact other agencies to investigate the problem.
I don't understand why I have to go this far to prove to Lowes that you guys are wrong by hiring a contractor with expertise in this field. Of course I expect that Lowes will reimburse these expenses, and also within two weeks of the date of this letter, contact me. Otherwise, as I mentioned above, I will turn to state and federal agencies for help.
Thank You so much for your attention to this issue.
P.S. Talking about the stain, I was told by Lowes and the contractor building the fence that I should wait at least 6-8 weeks before treating the fence. And the Lady I called from Lowes in Rincon blamed me for not painting the fence 4 weeks after it was built?
10 Farrington Cir
Guyton, GA 31312
I had Lowes at 5901 University Parkway Winston Salem NC 27106 come out and measure a Master Bedroom/bath, Hall, and Eat in Kitchen. They had a Vendor come out to measure-Aarons Flooring. They guy told me someone would call me back to provide the results of the estimate. I went to Lowes today, 11/21/18 to inquire about the Estimate. I asked the Representative that I was there to get the Cost of the Project. I told him that 3 rooms were measure and I needed the estimate for each room. He gave the me estimate, but it was for the overall Project and square footage. Which was 667 Square foot. I asked him to recalculate with the break down of each room. The original quote was for all three rooms with using a 1.00 laminate. I was wanting a quote for the $2.99 Pergo Laminate flooring-but would need a quote for each room. The store representative didn't know how to do that, so he called someone else to assist. The lady that came back to help was very rude and short with me-like she didn't want to be bothered. I told her twice as to what I wanted. She rekeyed the info into the computer using the $2.99 Pergo that I had picked out, but didn't do it by each room. She printed out the estimated, then walked off. I again asked the Representative about getting the cost by each room. He advised that he didn't know if the computer could do that or not. He states that I should just go with the total amount that was given to me. I advised him that what I was requesting was not complicated and I needed it so could plan out my budget. I wouldn't be able to get all three rooms done at one time, but I wanted to get the Master Bedroom and Bath done. He said he would have to see if that could be done. I was so disappointed in the lack of service and hospitality offered by this store. Both Representatives behaved as if I were bothering them and was asking them to do something that was extremely difficult. The lady representative seemed very disturbed and unhelpful. Never once, did she as any clarifying questions or answer any of my questions. I have bought from Lowes quite regularly and have never had such a bad experience as this. I will look elsewhere for my Flooring as it seems that I can not get and Quality Service from your University Parkway Store. If you need any further specifics, you can reach me at 336-642-4158. My name is Eddie Hayes.
First I would like to say the I ordered fence and installation in July , The woman that came over not only measured incorrectly , she wrote up the order for the wrong color , I had to email her to make sure that she ordered the right color. I paid over 5300.00 up front. Installers did not even start until Sept 17. As they got closer to finishing they realized they did not have enough fence material to finish the last section. Since then I have made inquiries as to when the last section would be. Last person that I talked to said that the material was to be delivered 10/26 . I have inquired again , still no answer. I will never order from Lowes again. This is ridiculous at how poor your customer service is . I want a resolution and some type of compensation for having to wait this long. I would like an answer As soon as possible! John F LeBoeuf
We purchase a new Refridgerator and it was to be delivered last Saturday (11/3/18). Sat morning the store called and stated they could not find it but would call back when they did. NOTHING. I called around 2:00 and they said they were still looking for it. Really? How do you lose a fridge. They finally called late that afternoon and said they did not find it but would keep looking and try and deliver it on Sunday. Sunday comes, no call, nothing. We go to the store and they cannot explain anything, just say they could not find it, did not know if it was sold to someone else or even delivered. This is insulting because I know they have to know what happened to the fridge. The lady said she would order a new one on Monday and put our name on it. Really, was the first one not ordered with our name on it. She said she would up date us on Monday. Monday comes, no phone call. I finally call and am told it was reordered and should be in by Fri (11/16/18) and they would call to set up delivery. Thursday comes and we get a call from the delivery guy saying they would be at our home to deliver in the next two hours. WHAT? No call to schedule, nothing. Delivery guys said he just delivers and he apologized for we had been treated, said he would call the next day to set up delivery again. We shall see if it gets delivered today or if we even get a call. My husband has his own electrical business and he purchases a lot of material from Lowes but I think we will be shopping elsewhere. Our experience is less than desirable and rest assured I will tell everyone I know. Your customer service sucks and your employees are not properly trained. All it would have taken was communication, that's it but instead we got nothing. I am not usually a complainer but it's 2018 and there are plenty of other places to purchase the things you sell. Im sure this complaint is going to deaf ears and I guess that is the norm these days.
My wife and I wanted to have a new kitchen backsplash installed. We went to Lowes on 9/21/2018, and picked out the tile we liked. We aslo paid $35.00 to have a detailed measurement performed at our house. We returned to the store on 9/24/2018, to pay for the needed materials, and labor, to complete our project. It was after this, that things got really messed up. Our tiles were ordered, but when they arrived, no one contacted us to report that they were in. We had come to the store to inquire about an installation date. We visited the store two more times, and called three times, but no one at the store could give us an answer, as to why the contractor had not contacted us to set a date. We are planning company for Thanksgiving, and thought we had allowed for plenty of time. We ended up getting another contractor, on our own, to complete the project, and we had it installed on 11/12/18. We cancelled the contract with the Lowes store # 3351, and were refunded our payment for the installation, minus the $35 we had paid for measurement. This whole scenario is rediculous. We live in The Villages, Fl, and let me say that bad service news travels extremely fast through the social media network here. I don't know what the problem was, but we should have at least gotten a phone call in return, for our numerous calls and visits. This is a very poor situation, one we never experienced with Home Depot, here. I'm not sure what you can do, but we are very upset that this situation was not resolved by Lowes, and we were left to fend for ourselves.
I ordered a door over 5 months ago, and still haven't received it. The customer service is terrible, they have no answers.
On Tuesday 10/30/18 I contacted Pro Service Dept.at Manchester, Ct. store by phone. I asked about installation of a recently Lowe's purchased garage door opener & repair of a squeaking door. I paid, by credit card, $35 for someone to come out & evaluate the project. I was also told that if I had Lowe's do the job the $35 would be credited to the final bill. I was told that I would be called to set up an appointment within 48 hrs. When I didn't hear from anyone I called on Thursday & was told by the manager that they are really busy &I wouldn't hear from anybody soon. If I didn't hear back by Monday (10/5)I was to call back the dept.. Yet, they charged my card immediately. Why does it take days to make a simple appointment? I find this "customer unfriendly" at a minimum. I have been a long time customer having spent thousands of dollars over the years. What can be done to correct this awful experience? I expect, at a minimum, to have received a the call within 48 hrs. As it stands, I have no idea when it will happen.
I called on a Saturday morning however I had also called during the week. I had placed an order for an exterior storm door with store #631 back in September (order actually didn't get placed until early October as it took 3 weeks from mid-September to 1st week in October for someone to come measure the door which was located only 10 miles away from the store). The store let me know the other day that the door is in -- -has been in for a couple of weeks -- I am trying to get the installation done before it gets cold as my current door is broken but Lowe's has very poor customer service. After being on hold 40 mins. someone decided to hang up on me and since calling back again, I've been on hold for 2 hours!!! That's ridiculous. Now it's past 2 hours and still on hold and I have no idea when I am getting my storm door installed. I guess Lowe's will call when we get snow on the ground.
I made a purchase at store #1581 Terminal 15 on 10/24/18 at 10:54:14 for the Total of 1,128.77 I used my Visa card " ONE " time. The next day my bank statement showed two transactions. One for 1,157.43 and 56.34 that's two transactions after I left the store. Is this a criminal matter I do believe so, At no time did I give prior consent to anyone to add amounts debited from my account ( After the fact ) I'm very familiar with the consumer protection laws. I am very interested in knowing the individual that took it a pond themselves to run my numbers twice seeing I had the card in my wallet when I left the store. After the Fact. And increasing the total payout. Am I upset?? Yes very much so. If your not condoning this type of thievery than I would suggest someone take a look into whats going on here. Surely I'm going to.
Thank you Jeffrey Mott
I visited the Lowes in Homewood Alabama on 10/24/2018 around 11:00 trying to purchase the life like werewolf. The display was all that was left so the sales associate found me one in Adamsville Alabama. I contacted the store directly and paid for the item # 1026560. I asked a friend of mine to pick this up for me and so he went to the Adamsville store around 3:00. He called me and said that the item was not flagged as sold and sold to someone else. A clerk spoke to me and said she was sorry and would refund my money along with giving me a $25.00 gift card. She mentioned they had looked around in other areas and did not see one. I immediately started calling Lowes in many areas and found the werewolf in Northport, Tuscaloosa. They said they would not and could not take an order over the phone nor hold the item for two days until I could get there. I explained my situation on what had occurred, but that was no help. I contacted a manger from the Lowes of Adamsville (same day around 4:00) to see if he could get it shipped to this store and he inquired on what had happened to me and I explained. He took my name and number. As of 10/25/2018 at 1:20 I have not heard from any store manager or anyone from Lowes. I searched for werewolves over the internet and saw that Home Depot had one. I called the 280 store because I was showing one was in stock and they actually did not have any in stock, but this sales associate found me one and had it shipped to a store close to me. I went in and picked up this item around lunch time today. Now that is customer service. I am very displeased of how the situation was handled at Lowes, but luckily Home Depot was able to pick up what you (Lowes) was lacking – Customer Service!
On June 13, 2017, Lynda Lombard from the S. E. Greensboro Lowe's came out to our house to access and get measurements for a new shower. I emailed her the shower information that I choose on that same day. She did not place the order until 6/28/17. We paid a total of $3590.89 for the shower and installation- invoice # is 1469116. From the very beginning, we have had nothing but issues.
7/26/17- email sent to find out when the shower would be installed, the same date shower was delivered to house.
8/15/17- contacted Lynda stating that the shower was leaking
8/30/17- Contractor was sent back out to investigate. Found that the door was leaking
9/11/17-Nikki Montgomery- Project Manager said that a part needed to be ordered for repairs
9/13/17- Part received-called and emailed Nikki and Lynda to let them know
9/19/17- called Customer Care Department because I had not heard anything from Nikki or Lynda
10/2/17-Still no response- emailed Nikki and Lynda again
10/27/17- emailed Lynda again about shower door issues-
11/1/17- New doors and sides installed
In July 2018, I started smelling a mildew odor in the bathroom
7/26/18- General Contractor came out to inspect and found the shower had been leaking and needed to be replaced
9/21/18- new shower arrived on my porch
10/2018- made an appointment for installation of new shower
10/23/18- General Contractor came out to demo and install new shower. Upon demolition the crew found that the base pan was the problematic area. Installation halted, they then called their boss which came out to evaluate. Wayne stated it appeared to be a default in the design and that the new shower base was identical. He could install, however the same issue would occur. He called Lynda to report his finding. He stated that she would be calling us.
10/24/18- I email Lynda to find out what the game plan was going to be. She emailed back and stated that she sent info to Stefanie Blevins at CPO and asked what the next steps would be. Lynda called me around 2:45 today and states that she had heard back from Stefanie and was told that we would be getting a refund. We could go over on Saturday and pick out new shower.
We called Customer care at Corporate office. Spoke with David in the install complaints department, David stated that some showers just leak. Told him that was ridiculous and that people do not purchase showers that leak and cause mold in the home. Asked to speak to a Supervisor. Was transferred to a Barry. Barry stated that they have done everything they could do. He did not design the shower and was not responsible for upgrades or any additional cost and that Lowes did everything they were supposed to do. I Stated that they need have their supplier (Kohler) cover any additional expenses due to the numerous inconveniences this has brought to your customer. Once again he stated this is all he could do. I then when I was going to get my refund, that I needed to know a day. I also asked him when they were going to get the showers off my porch. He was not able to give me that information and made note to have Stefanie by end of day 10/26/18 to give me that information.
We have been without a shower at least 6 months out of the past year. We did not purchase this product from Kohler, we purchased from Lowes, because of the business that we have experienced with Lowes since 2010. This has been a very bad experience for us, and we would like to hear how you are going to hold onto a valued customer.
I am attaching pictures of the current state of our shower. As you can see in the picture, there is a heater in place to dry out and kill the mold that has began to grow. Also a picture of the showers that are on my front porch waiting to be picked up.
I purchased a railing on July23 2018 to be installed on my front porch!!from Lowes on Baptist Road in Pittsburgh!!!! It is now October 24th and still do not have an installation date!!!Have contacted the store and customer service and am tired of the apokigies!!! I was suppose to get a new surface on this front pporch whih was ordered in june but can not be installed until the railing is installed and now because of the lateness ofthis my surface has to be delayed till spring!! I am very very disappointed with Lowes suppose to be a reliable store!!Dont think I will ever recommend this store also the railing parts have been sitting inmy driveway for two weeks when they were delivered!!! VERY POOR SERVICE!!
Lowe's made a clear error regarding my eligibility for certain rebates. The rebate department responded like automatons and refused to think it through.
The store manager in Medford had no such limitations. He understood the situation immediately and rectified the situation within moments.
Thank you Daniel!
We purchased a new toilet about 3 weeks ago and paid for installation. It started running 24/7 and when I called Lowes store where we purchased it, the person at the customer service desk started telling me to open the tank and fix it myself. I am a 70 year old men (my husband is overseas for a month) and they expect ME to fix it. This is our master bath toilet and I have mobility issues and I had to turn the water off to this toilet. I now have to go down the hall to another bathroom half asleep at night if I need facilities....this is unacceptable. We also had previous problems when we contacted Lowes for a repair to a refrigerator purchased there. They sent out a repair man who charged us over $200 and never fixed the refrigerator. Wish I could give Lowes service a zero star rating. I think we will be taking our business elsewhere in future.
I had a complaint about an issue on oct. 18 2018 in Lafollette, tn. the manager Billy called and resolved the issue. thank you very much I appreciate the understanding. a faithful customer James and Juanita Barger
I contacted Lowe's to remodel a Condo I purchased in February of this year. My initial contact with the designer was wonderful. Jeanette was very helpful, talented, and listened to what I wanted. I went ahead and paid the $40,000.00 plus to complete a job I was told would be completed by June 15th of this year. It is now October 23rd and Lowe's has only worked for 1 day, and only part of that day. I pre-paid to take advantage of a 10% discount for all supplies and labor. I have paid thousands of dollars in rent I shouldn't have had to pay. I feel very taken advantage of and question the honesty of Lowe's. I saw a news report of a family that is going through a similar situation. My next step is to contact that same news station, however I would like to give Lowe's a chance to make this right in a timely manner. I am waiting to have a call returned from my project manager, but have not heard from her.
I wouldn't expect Lowe's to take advantage of me but feel as if that it is exactly what is happening.
Lee H Moore
South Tampa, FL
I had an appointment with Rosa Mandujano on Oct. 23 at 9a.m.The purpose of the meeting was to get an estimate for a new roof. It is now 10:30 a.m. I have called lowes 800 number twice and no one seems to be able to tell me anything. I was given Rosa's phone number. She is not answering her phone. Finally I contacted your customer service dept. The lady i spoke with contacted your store in Camden, De. She returned my call and said someone from there would be contacting me. Have not heard from anyone yet. At this point I am not sure why I bother to make this complaint. If your are not interested in my business not sure you will be concerned with my complaint. If you care to contact me my number is 1-302-653-5274
Oct.18 2;30 P.M. while shopping at Lowes in Lafollette,tn. a sale sign on 42 gal. trash bags was posted for $11.95.when we went through line they rang up at $14.95 when my husband said they had a sign for $11.95 the cashier asked where the sign was, when he turned around it had been changed. She got really hateful with him. Jim told her just to put everything back. I went back in to see if the sign was still there I had seen, as I went through the door the cashier that waited on Jim and 2 more were laughing at the way she told him off. the sign I had seen was still there. I asked her to go with me so I could show her and told her I didn't appreciate her laughing at my husband She just peeled the sign off no apology or anything. We appreciate Jims' veterans discount but not the treatment he received, we drive 40 miles Jim is not well and is 78 years old. I called and complained was suppose to hear back within 24 to 48 house so far nothing phone number 423 319 7170
KITCHEN CABINETS INSTALLATION
On April 6, 1918, the cabinets were delivered to my house.
April 10, 11, 12 : Installation worked on but not completed; also, the Mocha Glaze quality was not acceptable.
They were replaced, but with the wrong color.
The same wrong color was sent a second time.
When the correct doors were delivered, one of the corner double door was missing.
The towel rack under the sink was not installed.
Then in addition the connection to the water for the backyard was cut off.
When the old cabinets were taken out, a leak of the faucet that feeds the water to the backyard was discovered.
The technician promised to come back and finish the job, including the connection to the water faucet in the backyard.
That did not happen. I had no water in the kitchen for about a month.
Lowe's then asked the company who had installed the countertop to connect the water.
They did that but did not include the connection to the backyard.
(Fortunately, we had a wet summer. I didn't have to water much after the planting was finished)
Since my return from summer vacations in July, August and September, I have called the Project Coordinator, Terry Vogt, several times to let her know, that I am now home.
She tells me that the installer will call me. He does not, and I'm told to be patient.
These appliances were ordered and paid for JULY 2018.
Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights?
(following are emails last I heard from Lowes)
From Kim Bangert
Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered.
Williams, Cynthia - Cynthia J
Mon, Oct 15, 3:50 PM (7 days ago)
We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your information to the appliance team to be taken care of.
Install sales manager
Lowe's Store 0319 Billings, MT
We bought a new but dented and scratched fridge at a Lowe's in Surprise, AZ., we did get a great discount, but were rudely told that we couldn't get a Military Discount which we normally get, we understand that it is your Policy not to give another discount on a discount, and that is okay, except not a 'Thank You for your Service', but a rude no you don't get a 2nd discount, you are already getting a big discount, The delivery men were amazing, but they had to leave the fridge because we had to trim 1/4" off a cabinet, later we found that the divider for the top freezer drawer was broken and were missing a few other small parts. Called the store and again was rudely told that they couldn't help us with parts because of our discount that we were on our own finding the parts that we needed.....we understand you have policies, but the rude employees we do not accept, and we most likely will do our shopping at Home Depot from now on.....
Dick Kelly and Janet Convertini
Went into Lowe’s store in clovis ca. Yesterday to purchase a newage garage storage system at about $1500.00. I asked if she could give me a 10 percent discount a she stated she would have to check with the manager AUDREY. The manager stated no. The lady printed a quote and I walked up to the office where Audrey was and I mentioned that Home Depot always gives a discount to my boss because he is a veteran which I’m not. She stated I could get 5 percent if I opened a Lowe’s credit card. I don’t need a credit card !!!!! By the way I was sent to three departments before I got to the department that said she could order it for me. Shelving,, mill work,, & home decor. So off to Home Depot I will go even if I get no discount I will order from them. No flexibility, don’t give a crap attitude about making a customer happy, and employees not knowing who orders what will send me elsewhere every time.
I went I to the store on Bellflower to purchase a wall oven. The oven was on sale and they said it was a good idea to pay a service to come out and measure to make sure it fits. I said fine but the sale ends in 4 days do I get the sale price if it takes longer to measure the space. The associate said yes. I had problems getting the outside service to call back for an appt. So I went in today 2 days after the sale was over to cancel the service but I still wanted the oven. The appliance mgr said I could get a refund on the service but he could not get the sale price anymore for me to purchase the oven. If I would have known that I would have purchased it in the first place. I don't think that is a fair business practice. Please email or call me. 760)927-0334.
Smooth Surface 5-Element Self-cleaning Slide-In Single-fan Electric Range (Stainless Steel) (Common: 30-in; Actual 29.875-in)
Item #: 804174 | Model #: WEE745H0FS
Complaint - Stove is 3 days old and the oven doesn't work, called Whirlpool and a service tech was sent out - seems it's a bad fan sensor that needs replacing on a BRAND NEW STOVE - said it take a week or so to get the part for the oven that's never worked right out of the shipping box.
Lowe's is ADVERTISING a pressure washer on your website: Troy-Bilt XP 3100-PSI 2.7-GPM Cold Water Gas Pressure Washer CARB Item
# 753004. for 50% off price of $199.99. Good deal, right! Not according to you its not!
Sales item is good thru 11/2/18! I Want to buy it and told you NO LONGER HAVE THIS ITEM??? Your internal folks I spoke to said its a discontinued item, and no longer available? Here is my beef..... if the item is no longer being sold at the store, why then do you promote the advertisement???
I find this deceptive and does NOT promote good will. Very upset about this.
I have been a valued Lowe's customer for many years and have never ran into this type of behavior! Here is my thoughts; if you had limited supplies of this product tell us in the advertisement. If the item is being discontinued store wide, tell us in the advertisement!! I would then understand that if I saw the ad and wanted to buy it but was too late to act on placing the order I would be out of luck and I would understand.. my loss, right!
I feel that the Lowe's of old would not do this. I can see Home Depot doing something like this, but never Lowe's.
I was utterly frustrated during a shopping experience at the Orangeburg Lowes store on October 15. I went in to purchase a trimmer. I asked for assistance three times over a 20-30 min period and was never given the help I needed despite calls across the store by three different customer service employees. Needless to say, I left the store without the intended purchase. I guess, , selling to customers is definitely not top prior at this Lowes store; neither is customer treatment!
Being treated as if your a shoplifter when you arent. Refunds for returned items should not be put on a "gift" card. If they are you must prove who you are and allow Lowes to take down all the information they please from your drivers licenses, which they demand from you and will not honor the refund unless you produce it.
Owner of apartment building ordered a refrigerator and toilet to be delivered from Glenwood Springs store to Rifle, Co on Saturday, October 13th, 2018. Received call on the 12th that it would be delivered between 7 and 9 am. I am the manager of apartments. I got up at 6:30 to be ready for delivery. I also have to go to work usually at 9 am. Made arrangements with my job to be possibly late because of delivery. Got a call from driver at 7:45a,m, that they would not be here until 10-12. Called the store manager, he did not apologize and said we could reschedule the date. Are you freaking kidding me. He also said he would contact driver and let me know... still no call. What the hell kind of service are you people running here? YOU made the confirmation call. People schedule their lives around your deliveries, then you change the horse in the middle of the race???? This is so RUDE, INCONSIDERATE< AND WRONG ON SO MANY LEVELS!!!! Going social media with this..... HOPE YOU HAVE TO WAIT TILL WHENEVER FOR YOUR PAYCHECKS!!!!!!!! have a great day, thanks for ruining mine!
We bought a Whirlpool refrigerator at your Sonora, CA store on Sunday October 7, 2018. We were told that our purchase price included delivery and installation. On Monday October 8, 2018 two Lowes delivery men took away our old refrigerator ($20.00) and deposited the new refrigerator in the middle of our kitchen. They informed us that they could not hook -up the new one because they would need to cut into the wall. They shut-off the main water valve and left our house saying that we would have to find someone else to install the refrig. They left our new fridge in the kitchen and left us with no water in our house. The main water line was turned off because they couldn't stop the copper tubing from flowing. A handyman charged us $50.00 to hook-up the refrig, to our existing plumbing.
We are cancelling the Microwave, stove and washer and dryer we were going to purchase.
I purchased windows in April 2018. After repeatedly calling and asking for an install date, Lowes finally found me an installer in July. I called off work to be home and he never bothered calling or showing up. Lowes apologized but at this point I firmly stated I wanted a new installer. They found me one, for six weeks later. When he arrived he told me that Lowes hadn't given him all the windows so he had to go back. He then told me they did not have enough trim in stock and the trim they gave him was cypress, not white, which means I have to paint it when he's done.
He installed one large bay window in my living room and the screws are brass and a huge eye sore. He promised to come back and try and fix it later when the rest of the trim arrived.
Flash forward 2 months, we are now in October. I have a new installation team. He brought TWO DIFFERENT types of trim, two different colors. And they tell me they have no way to fix the screws in the bay window so I guess I'm just stuck with them.
I've never been so unhappy in my life. This was supposed to be a happy home improvement project that I saved for on my first home. It's now the rainy season so I can't even paint the trim around the windows at this time. And I just keep placing furniture in front of the bay window so that no one can see the ugly screws sticking out. The entire thing makes me never want to step foot in a Lowes again. Any time I try to express unhappiness with the install team they tell me it isn't their fault. And each installer has expressed that they dislike working for Lowes.
I purchased from Lowe’s carpet and had it installed in a one bedroom condo in Irvine, CA. The carpet has a crease 5 feet long. I was advised by Lowe’s the crease will eventually go way or just have it cleaned. It’s been ten months and I finally had it cleaned. The crease has not gone away. Lowe’s came out to investigate, but determined there’s nothing wrong with the carpet.
We ordered $8,000 worth of appliances on9/2/2018. We asked if we could get a later delivery so my husband could be ready for the install. We are doing a complete kitchen remodel. The appliance were to be delivered today 10/6/18. I received a call ystereday from a female at the store saying the microwave was not in yet and did I want the rest of the appliances delivered today as scheduled I said I did. Later in the day I received an email stating that none of the appliances would be delivered until Nov 7. I assumed it was an errror as I had just spoken with someone. My husband continued last night getting everything ready. I called to confirm and sure enough none of the appliances were scheduled for today. The store manager wanted to know who I spoke with- I had no idea- why would I ask? He said they were not delivering any of it until now 7th. Really? My whole kitchen is tore up and I have nothing to cook on He said he could get it out tomorrow-fine but we have friends in town and now have to cancel our plans for tomorrow as well as today. When I asked about the microwave and why it is taking 2 months to get it he said it was out of his control. That was it. I am very disappointed in Lowes and will not be making any future purchases from Lowes. And we have 4 bathrooms left to remodel.
Went into the Statesville lowes to buy 50 bags of black mulch. Couldn’t get any help so after loading 48 bags by myself an employee finally came over to help me load the last 2 bags. This was after he stood there and watched me load the 48 bags by myself. This seems to be the norm for this store. I am in the construction business and spent a lot of money at this location. In addition I talk to a lot of other construction workers who said they have the same issue (can’t get no help at this store) many of them including myself have been taking our/their business to Home Depot. What a shame!!!!!
MY NAME IS FLORA BRIKHO, I PURCHASED WASHER AND DRYER ON 9-20-18 AT LOCATION (2000 METROPOLITAN PARKWAY STERLING HTS MI 48310) I HAD IT DELIVERED NEXT DAY. AT THE TIME OF DELIVERY MY TWO CHILDREN WERE HOME AGES 24 AND 19
MY PREVIOUS DRYER WAS GAS LINE NEW ONE IS ELECTRIC
THE TWO DELIVERY MEN INSTALLED WASHER AND FOR THE DRYER THEY JUST PLUGGED THE ELECTRIC TO THE SWITCH AND DID NOT CLOSE OR CAP THE GAS LINE. IT WAS DELIVERED AROUND 11 AM . I GOT HOME FROM WORK AT 3PM AS SOON AS I OPENED THE GARAGE DOOR NOT TO MENTION I WAS NOT IN THE HOUSE YET..........I COULD SMELL GAS FROM MY DRIVEWAY.....I RAN INSIDE MY SON WAS SLEEPING MY DAUGHTER WAS COOKING HAD THE STOVE ON FOR 3 HOURS ....I CALLED CONSUMER ENERGY TELLING THEM I SMELL GAS THEY TOLD ME TO EVACUATE THE HOUSE ASAP!!!!!!! THEY WERE AT MY HOUSE 10 MINUTES AFTER I CALLED ......I HAD A GAS LEAK FROM THE DRYER INSIDE AND OUTSIDE THE HOUSE...THEY WERE SHOCKED THAT THERE WAS NO HAZARDOUS!!!!!! THE SAD PART IS I WENT TO THE STORE SPOKE WITH A MANAGER NAME RON,AND INFORMED ME THAT THE HEAD MANAGER WAS NOT IN AT THE TIME AND THAT HE WOULD CONTACT ME!!!!!!!! I CALLED THE STORE LEFT SEVERAL MESSAGES FOR THE MANAGER TO CALL ME BACK.......MY LAWYER WILL BE CONTACTING YOU I AM VERY LUCKY MY HOUSE WAS NOT ON FIRE AND ON TOP OF THAT I WOULD OF LOST NOT ONLY MY HOUSE BUT VERY IMPORTANTLY MY KIDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WAS VERY CARELESS AND STILL HAVE NOT HEARD FROM LOWES MY NUMBER IS 586-321-5393 THANK YOU I SURE HOPE I WILL BE HEARING BACK ASAP AND TAKING THIS MATTER MORE SERIOUS
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