LG Appliances Complaints Continued... (Page 1)77+ reviews added so far. Upset? Call LG Appliances corporate:
I am very disappointed in both my wall Microwave which quit on me a little past the 2 year purchase date. And now my oven has stopped working after three years.
I was told by the repairman that a new control pad and labor would be more than the microwave itself. So it sits until I can get someone to remove it from the wall. So cooking is a challenge right now. Why can't things be made to last anymore. I know longer am a fan of LG anything. That's really all I want to say.
I purchased L.G Appliances September 2017 beginning July 2018 the Microwave broke down, that's when my nightmare with your warranty department placed in the Phillipines began.I spoke with numerous customer service clerks on numerous occations, no manager ever available to speak with of course, I was given 2 RNN 180712092650 and 180719051647 and 2 Case CNN1807286335705, finally technicians came out to fix microwave the 27th of July just to break down again the same day
L.G life is good logo until you have to utilize the warranty Inga turner, very irritated customer
Bought an LG refrigerator on Nov 2018. Called in March with a cooling issue. Got over-the-phone trouble shooting instructions. Called again in June with same issue. Same response. Finally got an LG approved technician to physically look at the refrigerator. Air Force refrigeration. He said to get a refrigerator thermometer at Walmart because "numbers don't lie." And he told me to get a back-up refrigerator and to "read the reviews." He told LG nothing was wrong with the refrigerator! I called LG numerous, subsequent times on this same issue with no results. They tell me it's at the executive level now and they are still looking for a technician in my area. This was from July 19. I now have spoiled food and two children live in the house. I have filled a complaint with the FTC and the attorney general.
I bought a brand new fridge from Conns appliance 4 months ago. The freezer went out and so did the fridge part. Called Conns and they said they would send a repairman out on Tuesday, this happened on Friday. They told me I could call LG also because I have a warranty with LG. I called LG and they said they could come out on Monday. Lg came out on Monday. Repairman said he had never seen a fridge go bad like this one. He took the compressor out and threw it in my trashcan. He called his people and took video of it. Never told us he was ordering parts or anything. Said he would be back the next day. He never called never showed up....nothing. LG customer service never called to let me know anything. I called LG that afternoon to see if it was going to be fixed. They set up ANOTHER time for Thursday from 8-5. Meantime I have NO fridge. No one ever called or showed up on Thursday either. Been a week now and no one is doing anything about it. I called LG back on Thursday and told me after waiting for them to figure out what was going on...Then they told me they had to order parts which wouldn't be in til Monday or Tuesday. The repairman here said IF he had to order parts he could have them overnighted. The customer service guy knew nothing about parts being overnighted. So I was lied to by someone . Today it is Friday July 6 and still no fridge fixed. Been a week now. I am paying over 2000.00 dollars for this fridge.
Conns is now wanting their monthly payment for the fridge. I told them I am not paying for something that isn't working and I cant use. I ask them if they could at least credit my payment for the time I have been without a fridge. They told me no...that they would turn me into the credit bureau. I cant believe this is how good paying customers get treated. I also I have a food loss from the fridge quitting. No one seems to want to do anything about any of this.
This is about my attempt to try to get small part for my refrigerator. On June 18 promised by rep LG will send 2 small springs for water dispenser. On July 5, after wondering where the 2 small springs are, found out after wasting my time and speaking to 2 reps (on hold for much of the time) and sending an email that they are not sending springs. The only way I can get part is to call for expensive home repair. Totally frustrating company!!! My daughter, an engineer, tells me I can easily get springs elsewhere on internet. Remind me never to buy LG again. Customer service is unprofessional and uncaring.
Purchased LG soundbar in May 2017. Sound fluctuated to point where volume had to be adjusted continually. Contacted LG as device was registered. Following a series of calls and emails, the sound bar was sent for repair on two occasions. With the device still not working, in September 2017, 3 customer service personnel on 3 separate occasions, promised me a supervisor would call me back. I'm still waiting.
I purchased a LG French door, bottom freezer refrigerator in August of 2014. The refrigerator has a ten year warranty on the linear compressor, The refrigerator stopped cooling and the freezer thawed everything in it and everything had to be disposed of. A repair tech tried to repair the problem, but was unable to succeed since he diagnosed the problem to be the compressor, which is still under warranty. The problem I am having with LG is getting authorization for the service center to complete the warranty repair. For the last 3 weeks I have been given the run-around, and the service center has been given the run-around. We (the service center and myself) have made numerous calls to LG repair solutions (800) 243-0000 and are being told excuses such as the Service Center wasn't answering their phone.
When in fact, they kept calling the fax number. I had them correct the number they were calling, and the Service Center also called them and informed them which number to call in order to get the repair authorized and the warranty work completed. After 3 weeks of back and forth, telling me it was going to be taken care of, it still has not been taken care of. They are not standing by their 10 year warranty on this two year refrigerator. My last contact with LG was today (Sept. 27, 2016). I was told that Attwoods Appliance (928) 757-1410 would receive the authorization by the end of today, and they did not receive anything.
My expensive LG refrigerator with two ice makers looks absolutely terrible. The LG warranty expired by a few months when the plastic that covers the "control panel" started peeling off. I was told the LG warranty only covered mechanical failure and this was cosmetic. I'm sadly disappointed with my LG refrig. and will not recommend LG to any friend. Sadly....I can't believe I will have to live with the exterior of this refrigerator in this condition. Just wonder how many other customer have had this problem?
I own a front load washer and have experienced mole forming on the gasket surrounding the opening. This is very concerning to me and I want to know what LG is doing about it. What actions are you doing to correct this problem. I am concerned that this mold could harm my heath. Thank you for your interest and concern in this matter.
A few years ago I bought 4 LG products for my remodeled kitchen. They included a kitchen range, frig, dishwasher and over the range microwave. Everything works well except the microwave door is disintegrating. I called Best Buy and because the box is out of warrantee they told me to get lost or call LG. I did call LG and they buzzed me off on the warrantee Q. The unit has become literally unusable. What happened to a company willing to stand up to a product failure and take appropriate action?
On March 5, 2016 I placed a freshly washed, fork-pierced sweet potato/yam in my Lg Microwave, Model LMV1680ST Serial No. 1Q1TAGH01767. I set the potato for 7 minutes and went about my house-cleaning activities. Within minutes I smelled smoke and returned to the microwave to see the microwave ablaze. Has anyone else submitted a complaint directly to LG corporate about this before? How can I contact customer service and request a refund?
I purchased an LG Double Oven/ Gas range. I have it professionally installed and went to turn on the burners..great no problem. I turned on the convection oven and gas poured out of it. I had an LG sanctioned technician look at the unit and he said it needed a part. I did not buy a used unit, I bought a brand new one and if this one is defective, I want another one shipped and installed. Paid over $1300 for this unit and it should not have to be repaired before I can enjoy it!
Last night I was preparing to wash some items. I was getting ready to pour softener into softener tray when I noticed what appears to be mildew in this tray. The entire bottom is disgustingly mildew. Please advise me as to this problem. While I hope I have your attention I want to tell you that I wrote a letter to your corporate office about 1 1/2 years ago regarding this washing machine. The problem than and still is that the bleach dispenser has been rusting. I never received anything ( e-mail or letter ) as to that problem.
We purchased a LG Microwave 11-09-14 from Best Buy. On 12-05-14 a repairman was notified and he came to the house and did some repairs to it. At that time it quit working and smelled electrical like something was burning. He said he was limited at fixing it under the warranty. It has worked up to today 1-28-16. It shut off again and did not work for several days. We plugged it in and it worked and shut off again and smelled like something was burning. Is this what's known as planned obsolescence? LG is JUNK! Would never ever recommend or buy LG ever again.
I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.
I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just don't care about their customers at all. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner.
I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. She got the same crap from them that I did. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before.
The manager then said that "we will take care of you and get you a new stove" and again stated that this was ridiculous. The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one.
I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I was contemplating on a lawsuit but came up with a better idea. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I think I have Home Depot's attention on this and just have to follow the process. I have always had positive experiences with Home Depot and I don't want to see any more of their customers go through this experience and lack of accountability on LG's part. If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support.
We have a 5 burner LG, model #LRG3081, manufactured in May 2015. The oven has the convection cook also. The problem is the oven. We purchased this unit for our new home in Las Vegas, NV and it was installed at the end of June-2015. We didn't use the oven much with moving in for some time but noticed it seemed to burn nearly everything. I purchased an oven thermometer and found when it was turned on to preheat at 350, it went to 550. We contacted LG, they tried some things but didn't work and sent a service technician to our home. They said the temp sensor was not working and ordered another one. When they finally came out to replace it, it’s not working either. This took a month to complete in a large city.
When you try and preheat the oven now at 350, it goes to 550 still and you have to open the over door and fan the heat out of it until it gets to 350. At that time it will stay at 350. If you change the oven temp to 400, it heats to 550 again and you have to do the same thing again. This is not acceptable. We need someone to repair this unit or have a new one brought to our home. They had Buy Right appliances do the repair work before and they seemed to not care at all. We just want a unit that works. Let me know what can be done with this range.
Home Depot in Plymouth, MN would not price match LG washer and dryer that both Sears and Best Buy had for $799. Emailed company and then they wouldn't honor their 10% price match guarantee. Will never be setting foot inside another Home Depot.
The LG fridge bought in September started having a really bad smell a month later. Baking soda and cleaning did not get rid of the smell so most likely the problem was from the fridge itself. Calling Best Buy they told us to call LG, and a technician they said would come in October never showed up.
After going in person to Best Buy store in November, they said they would look into it and call a technician and call us back but never did. Then went back a few weeks later and a different salesperson said there were no notes on our fridge problem, and that they would talk to the other salesperson and help us get a technician in to see the fridge. They still have not called us back, and when I try calling the Best Buy number on the salesperson card no one has picked up the phone. We bought the Best Buy insurance on the fridge but this problem has been on going and not fixed for over 2 months. The smell is like rotting vegetables and is very strong, causing headaches throughout the house.
Sent gas dryer that could not be vented on right side although best buy said it could. It is sitting in my laundry room and your delivery service is not delivering the electric one because no one at your store knows if it can be vented on the right side. So I, Me, Myself called LG corporate officeand they said yes it can. So why couldn't some one have checked that out by now. If that electric dryer is not in my laundry room by Tuesday, Nov 2, I will purchase it elsewhere and will demand the plumber's fee of $87.00 plus the $100.00 promised for all the hassle. The only one trying to help is Vicki at your delivery place in Chino. She could not get an answer to two emails or phone calls. What is going on at this store? Vicki called be at least 4 times today as she was trying to get some answers This is your Tustin store and I don't know why the poor customer service, but you should be aware.
We have a LG model wm2301h front loading washer and it's about 5-6 years old. Every 2-3 time we wash, we get black streaks on everything. Had a repair man last week look at the washer and he said there is a oil leak in the bearings and he suspected the motor had never been seated properly. We're finished with it and will be buying another washer - but not an LG.
Washer was giving me a "de code" and would not start. Appointment made for 5/11/2015 at 3:00 pm. The appt. was canceled by repairman because the part (door lock) needed to be ordered. Appointment rescheduled for Friday, 5/15/15. I took Friday off from work and repairman showed up at 10:45 am. Repairman determined that perhaps lock was not the problem. Repairman found two coins under tub plate and tub not balanced for which I paid, via check $200.00.
I washed two loads of clothes and the "de code" returned. I called 800 number again to report this, and they assigned a different repairman for Monday, 5/18/15. I take off another day and repairman comes at 2:30 pm with no tools or parts, and he wants to come tomorrow, 5/19//15 at 4:00 pm. He asked if he could have the part mailed to my house to which I said no, securing the part is not my responsibility.
This is rude and inconsiderate of my time. When I go to work I am prepared and don't ask others to be responsible for what I should deliver. My machine is not working, I have taken off two days from work and I find your responsiveness to me as a consumer rude. Time is money and my time is just as important to my employers.
I asked the people on phones for service repair for an email or phone number to contact you and was told that they were not allowed. I have put a stop on the check....no service no pay and if your people fix it I will use a credit card. My washer is 3 years old. Very disappointed and I don't think that I will purchase your products in the future.
I purchased new LG Washer & Dryer set Aug. 2010 after Consumer Reports rated set high. This was terribly wrong! Dryer DLE 2050W control board failed Sept 2011 (was replaced), and again Sept 2012 and replaced again. In Dec 2014 (just over 4 years old), dryer stopped heating. Contacted repairman who replaced heating element, thermostat, sensors, etc. and was unable to get operational even after contacting LG tech support. I am VERY VERY disappointed and may not purchase LG products again - unless you were to intervene and resolve. I spent over $400 and have nothing to show for it. Let me know ASAP as I have to replace soon!
I purchased a LG stove in 2010 and thank goodness I purchased the optional insurance. Within about a year, the stove top elements would not turn on and I had to turn off the power at my residence's fuse panel and back on again to get them working. Repairman came after about 8 weeks of waiting and replaced a component and things worked well until last week. Same thing again. Also, the oven will not heat up to 350 degrees unless I program it for 450 degrees and wait about 1/2 hour. I complained to LG about this and all they offered was another warranty I had to purchase. the stove continuously breaks down and all I get are excuses. Caution to anyone, never purchase an LG product.
I bought my LG Waveforce washer on 3/31/2012 from Sears Outlet. The electronic boards in the washer went out 3 times by end of September 2012 (6 months). It died a fourth time on 4/14/2013- 2 weeks out of warranty. I had planned on buying the extended warranty but hadn't had time to call about it yet. I contacted LG about buying an extended warranty but they wouldn't sell it to me because my washer was broke, and I asked them for a curteous extended warranty since I had so many problems with it. I immediately sent them all the documentation they needed and after being strung along for 2 weeks and finally escallating to a superviser, I was told they would not give me a curteous extended warranty because I bought it at a Sears Outlet?
I could understand if it were Craiglist, ebay, or some used 3rd party appliance store, but a Sears Outlet?? I own several large appliances and electronics by LG so I consider myself a loyal customer, and I only asked that they show me the same appreciation since my washer is obviously a lemon. At this point I've received nothing but horrible customer service and a devistating lack of appreciation for my business and as of right now I will never buy another LG product again. I'm hoping a positive response by LG will pursuade me otherwise.
I would like to inform you that I bought one side by side refrigerator from your agent in Iran (Goldiran Company) but before installation, I found that two polymeric parts of refrigerator were broken. I called the company and informed them about this matter and they told me that during installation, it will be fixed by the technician. But, the technician informed me that this matter is not related to him and didn’t fix the problem.
Until now, I called Goldiran Company several times but I haven’t received any answer about this matter. They informed me that the problem can be fixed but the charges are related to me. So, I decided to send this email to LG Company to complain about the agent in Iran (Goldiran Company) about their after sale services. I hope to receive a suitable reply from LG Company.
I purchased a LG FRONT LOADING washing machine vide order no BG 1032 dated 22.12.2012 by paying an amount of Rs 37,700/- from your authorized dealer. Unfortunately, the machine supplied (Sl no : 204PNYU61842 ), was defective as was found during installation by LG personnel. My complaint ref no. RNA 1212 250 65773. Repeated communication at various customer care & service interfaces didn’t yield any satisfactory result. CCO Mr/Ms A Roychoudhury did not respond when tried to contact at his/her mobile no (9051075111) & Mr. R. Dutta of service deptt (mob: 9836676476) was also informed in between.
I stay with my 2 kids & my mother in law, who is 70 years old and we are really in distress to wash off our laundry by ourselves in this winter season even after paying fully for a washing machine. I need a re supply preferably by Friday (04.01.2013). If that is not possible please give me further option of full money refund within a week, so that I can go for a fresh purchase. If re supplying needs more time because of lack of supply then you can give me a compatible machine for use till the re supply is not getting possible. However, that can not be continued beyond 17.01.2013.
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